Century 21 Real Estate Reviews

The first signs of incompetence were when we moved out. The agent appeared with her apprentice and took photos of the interior and exterior of the house for the whole time it took to move our furniture out of the house. Approximately 4 hours. They were in the way of the movers and had to be asked to get out of the way repeatedly. The intended renters then appeared and started criticizing the house. The said renters had visited the house on two previous occasions after which they signed a 24-month contract to rent since they really liked the house and garden. The renters moved in the next day.

The following week I was sent a letter directly from the renter addressed personally to me listing all the faults of the house that had to be corrected. This letter was addressed directly to me, and just passed on by the agent from Century 21. I thought the agency were supposed to be my representative and go between to the renters. I agreed to have most of the faults repaired or replaced at my cost. I requested Century 21 to send me a repair estimate for the agreed faults. That was two months ago. I have not received any response.

Then I received an email from Century 21 two weeks ago with a letter from the renter informing me that they are breaking their contract and will be vacating the property at the end of September 2019. I informed Century 21 that this was unacceptable and requested Century 21 to inspect the property and give me feedback on the condition of the house and garden. There was also a letter attached about one of my trees possibly damaging the wall of a neighboring property. I requested Century 21 to have the tree branch sawed off at my cost to prevent any damage.

Up to today, September 22, 2019, I have not had any response from Century 21 regarding the breaking of contract or my request for estimates of repair costs. I trusted them to look after me and my property but they have failed grossly in their promises. The two representatives from Century 21 I have dealt with are: Rental Agent: Karin ** and Rental Manager: Beanca **. **.

The "management" of our rental property consisted only of taking reservations from the VRBO listing that Big Blue/Century 21 posted. However, when it comes to house cleaning, house prep, forwarding rental $ to the owners, paying appropriate taxes to the locality, creating appropriate tax reporting forms for us, responding to owners' questions, reporting on income from rentals, taking out trash, marketing the property for rent -- none of these things was done properly, if at all.

It would take too much space to list all issues. But, a few examples should suffice:

8) No property marketing: The vacation rental market is quite competitive. You really need to market your property a bit. A website, yard signs, Facebook ads, other ads, flyers for guests to take home and share with their friends, etc. Big Blue did none of this. Big Blue even has an abandoned website! It's better to have NO website rather than an abandoned out-of-date website!

As of this writing (9/14/19) Ryan has refused to respond to my inquiries re: the rent collected vs rent paid.

Third time after the second buyer finally sold, our house was approved by FHA with previous buyers for 183,000. Inspection came and once again Lori told us we didn’t need to be there and she wasn’t going either. The buyer's inspector came up with some minor things that had passed 2 previous inspections. Lori did not inform new buyers of preapproved FHA to their Realtor and inspection pass. We he we were going to move on this sale because we were about to expire with her. She called the other Realtor to then disclose our ability of home to pass their qualifications. Guess what the other Realtor said, "No my buyers will take it." Walk through before closing Lori said we didn’t need to be there. I went and spoke with the buyer's Realtor and reassures the buyers. Their Realtor thanked me.

She had never spoken to Lori the whole transaction. We closed on the house and Lori called my husband 3 days after saying she’d have to call the lawyer to check on the pool because it was covered. He said, "The closing passed and my wife went to the walk through and pulled back the cover." After that we never did hear from Lori. I’m sure she had no issues cashing her commission check. If you wish to be for sale by owner and pay a ghost for doing nothing you should work with Century 21! Wendy ** Buffalo NY

That is not the big issue, the issue was the buyer wanted personal items, we agreed to the sale outside of escrow. Since I live in Costa Rica and my soon to be EX-Wife lives in Nevada, ** was to be at the closing to get a personal check or cash for $2500.00. The buyer didn't issue a check outside escrow and they increased the sale amount which will result in a federal taxable gain. I ask him to pay the additional Federal tax that will be imposed and he refused to correct this problem with Escrow and or to take personal responsibly for his mistake that will cost me over $900.00. ** is with CENTURY 21 Real Estate Champions. 4350 Duhme Road, Madeira Beach, FL 33708. 727-398-2774.

The whole issue of the property is a game and the agent is only concerned in her commission and does not care at all about any of the legal realizations of the property like huge improvements to be made including termite riddance. It is redundant a pre 1978 wood structured home would not be inspected by a licensed contractor externally and internally 1st before layperson buyers waste their time snooping into the privacy of the tenants 4 walls. Century 21 is playing a game of harass the tenant then the new owner who may demo the property won't have to pay rent stabilization relocation fees.

Mind you this property is listed in 1903, the year the land was subdivided not the year (in the 70's) when they were built. The seller is trying to sell for over $1,000,000 that a buyer could live here, etc. But the current trustee's monthly revenue is $3,000. What buyer would pay over $1,000,000 for property pay an additional $100,000 relocation to remove 5 tenants and simply live in a place with no wall a/c; no dryers in the units and multiple exterior visible improvements. If and when, I think this place is a demo; that's if the buyer wants to recoup his investment. Really, a pre 1978 dwelling under Los Angeles Rent Control... Properties dating beyond 1978 a landlord gets the rent they ask for. Honestly, could sell quicker if just disclosed everything and put the cards on the table. Being dishonest and not disclosing everything could result in legal action against the seller and Century 21. I would never use them or listen to their commercials.

2 weeks later I heard nothing in return from Conrad. I called again and asked about the termination letter. He said he would send it right away. 1 month later and we had no letter. I contacted Conrad yet again and he emailed me a copy of the letter he'd sent a month ago. He got our last names wrong and he sent the letter to my neighbor's house number. Absolutely frustrating. We are very glad to no longer "work" with Jeff ** and Century 21.

The day we put an offer on our home, he mentioned to us he will be going out of town for a week in regards of a "business trip" and would have limited reception, he gave us the name of his partner David ** whom he works for, to reach out to him when we are unable to get a hold of him. When my husband did reach out to Mr. **, he would not be able to assist as much as we hoped and we were not a priority to him since we were not clients of his. We, as first time home buyers had no idea what we were doing nor what we were required to do. To make matters worse Mr. ** submitted our offer to the seller and did not include our preferable closing cost amount.

When we approached Mr. ** about our concern with the closing cost he apologized and stated he would gladly put in a part of his commission into our closing cost. My husband and I did not feel comfortable doing so and decided to back out, we informed Mr. ** we were going to back out from the offer and he went into depth about how much he cared for our family and insisted in giving us what we need in order to make us feel comfortable with our purchase, since he took his son to prior open houses we felt like it was unfair to take that away from his family; however Mr. ** was very persistent about sharing a part of his commission. My husband and I discussed his offer for hours until we finally came to an agreement and decided to move forward with his offer.

Weeks passed and Mr. ** became very rude and very unprofessional, we figured it was because we did not back out from his offer to sharing his commission which he had promised for the closing cost. Mr. ** texted us to stop “antagonizing” him and to contact his manager Angela ** if we wanted to complain about his behavior. I reached out to Angela and explained to her what we were going through with Mr. **, while I was on the phone with her I felt she did not have any interest in what I had to say about Mr. ** because she was constantly interrupting me in the middle of trying to explain how we were being treated. Mrs. ** explained to us to cut all contact with Mr. ** and will be working with her. Fortunately, we did receive the amount we were promised but it was not because Mr. ** was willing to give the amount but because he explained to his manager that he would in writing.

On June 25th 2018 Mrs. ** gave us the keys to our home but was very rude as well, she claims in the Cardenas and Company Youtube video that she enjoys to see her clients happy when she hands them keys but from my perspective my family and I were treated like crap. Mrs. ** and Mr. ** friendship is more important than their clients needs and will brush you off like nothing. This was the worst experience I have ever gone through!

On the day we received our keys we were finally informed where our parking spot was located after a month of asking him where it was located which is way behind our building and with two small children it has been a struggle. The company is joke and I can honestly say that they did a horrible job as a company to represent themselves as “professional”. Money is the only motive for them. Mrs. ** stated Mr. ** was reprimanded which we know she was being dishonest about that as well. Mr. ** speaks badly about past clients and claims he is in it for your family but at the end will screw you over. Mr. ** has no experience whatsoever and will experience first hand that he has no clue what he is doing as an agent.

Telling your agent to ask questions to the buyer and be more assertive is something you are not supposed to do as a client which I feel is very embarrassing on their part and you will see first hand that Mr. ** has no idea what he is doing. This company needs to get their family affairs out of the way and actually focus on their clients. We asked Mrs. ** where we are able to file a complain in regards of Mr. ** as well as herself and she stated she handles all the complaints and nothing much will be done because of this. Once we mentioned we will be writing bad reviews and reporting her firm to the bureau she quickly changed her whole demeanor and suddenly became very nice and pretended to cared about how we felt.

What my husband and I want from this ordeal is an apology from Mr. ** and Cardenas & Company, we would like them to admit their wrongs. We also want other future clients to be treated with respect as well as requiring sufficient amount training to Oscar ** because someone as incompetent as he is should not be selling homes for buyers who are serious about finding the perfect home for their family.

My agent lied. I went on 7/3/18 to get a building permit, and was informed that my lot is in a Planned Residential Zone, which does not allow single or double wide homes. She is now blaming ME for not checking the zoning, because I had 2 weeks to inspect the property. She is also claiming she did check the zoning, but she did not - I have a text message from her indicating she only trusted the listing agent, and that "...seeing mobile homes are there, I had no reason to check further." This is absolute negligence and disgusting behavior. She knew what an emotional state I am in and how much help I needed. She acted like she was doing this because she wanted to help, because her commission was not much on the sale of the property. Regardless, she failed to do her job and at this point I may be out thousands of dollars that I do not have, to request re-zoning or if I have to upgrade to a modular home.

The realtor is constantly blowing smoke up my ass. He had a state trooper that was pre-approved at the bank wanted to buy the property put $1,000 in earnest money down after almost 3 months. The state trooper default it fully on our agreement to purchase and Century 21 refuses to give me my earnest money. They keep telling me that I have to sue the purchaser however under contract it is the responsibility of Century 21 to collect and distribute all earnest monies. Now they will not return calls. They have threatened to drop my listing because I have complained about the earnest money.

She tried to make excuses that just fell on deaf ears. When we contacted the agent we found out she had never called and made us an appointment and never kept in contact with home. It was all lies. When the manager was called he had a arrogant attitude and didn't care at all what happened. He kept interrupting and was so rude and unprofessional. I knew that there was no getting around it. We had lost our home to an unprofessional company run by and unprofessional manager who has unprofessional agents. We run a business and make over 100,000 a year. We were treated like we were hobos trying to break into a brand new home. Century 21 needs to go under. They destroyed our dream because partying and lying is their motto.

We have paid a total of £5,400.76 to the agency and have only received £3000 back, which was from the landlord. The staff at Century 21, including their senior staff are refusing to acknowledge their malpractice and are not taking responsibility for our, or the landlord's loss. We are now facing a legal battle to claim back what is rightfully ours. As it stands, the agency are holding on to £1500 and the landlord has kept a further £1000 in his pocket. Staff at Century 21 remain uncooperative and rude.

Now fast forward to today, less than 24 hours to our closing, and same agent calls us again stating that we need to come up with $3300 now for closing costs that the seller is supposed to be responsible for (that's how a VA Home Loan works, and mind you they should have known this prior to signing any contracts, but seeing the history of the agent and full disclosure so far, she probably failed to mention this to them until now) because they can't afford it. Well guess what we can't either, not less than 24 hours to closing anyway! So either we find a way to do it or we lose the house and now the loan too since VA Loans hold an expiration date if we do not close before then.

I want this agent we worked with to pay for the losses she cause us during this process, and I will be contacting corporate to file a formal complaint with them on this agent and her actions as well, but I wanted this out there for others to see so they know to stay far away from this agency and this agent when buying a house!

I had no heat in the house or hot water no air condition and all of my appliances were supposed to have been new. I never received my Garage openers once the air conditioner was put together because pipes were missing in the attic. It made damage because the antifreeze filled up in a pan and overflowed and ran down the wall in one of the bedrooms; damage a dresser in the bedroom and came down the wall into the living room. Lunged into the ceiling and it's possible that there is mold in the house. Liz send a guy out to check it out. I don't know who the people or companies are that she sends to the house. After I ask her to take care of the problem that was cause from turning on the AC.

She never tells the truth. She keep putting me off, and putting me off, for 6 months now. Still has not been taken care of and we were trying to become to where we can talk and be friends. I would think after you make a big purchase like this to buy a home. When you can't believe someone how can you be friends with them. It was all about selling a house for her. As you walk around possible homes to purchase she said things were minor and she would have repairs done. She will fix this. "I'll take care of that. Don't worry about it." The promises were never taken care of. Who would have known it was just all talk trying to sell a house? Now I understand. I will never buy a house from Century 21 and M&M or Re/max anything to do with Liz **. I will stay away from those real estate.

I looked at her other listings and she did the same thing. Took close up pictures of washing machines full of crap on top etc. Seriously, can't believe that. We had another issue with her that I won't go into but my main complaint here is that Century 21 has a review of agents website that makes them all look perfect. I couldn't believe it. It's like a fake Yelp site. I now know better and thank goodness the house sold in about 1 month's time despite her inept ability in picture taking.

My mistake, too late now because irreparable damage has been done. My house finally came under contract after 5 plus months and it's too late to fire Realtor. Have complied to every whim Realtor evidently is working for buyer instead of me the seller. At walk thru today realtor says the buyer wants "touch up" on ceiling in hall and laundry room. My response is a firm NO. I've done all that I'm going to do, the house is near perfect. I've left paint for buyer of ceiling paint. Now realtor says we may not close because I say NO to doing anything else. I spoke to broker Doug ** today and he says that I should be "grateful" to realtor! You're kidding me right??? Realtor is lopping off 6 percent that they did not earn in any stretch of imagination. What a way to run a business!!!

I think the seller should be made aware that the realtor is not bringing all offers and I will attempt to do that. I have seen this before, and it is usually a sign that something shady is going on, something like the realtor knows, or is related to, a prospective buyer and is trying to get the price down for them, or something along those lines. In any case, agents should always be professional, and always follow guidelines for ethics even when technically not required by law. When they do not, it reflects badly on the agency and the corporation. C21 is not an agency I will ever use, and will not recommend them to anyone else. No honesty in this agency.

Filing a police report was no help. I contacted my jerk real estate agent from Berkshire Hathaway and said I wanted a list of any agents that were showing my house that weekend. I found Sherrie's contact information and asked her questions. She said she saw the black jeep and met the people! She was willing to help me the night I found out but the next day I didn't exist. She said they are just things... then blocked me. JUST THINGS?! My whole garage was robbed on her watch and she MET THEM. What a ** company and a ** real estate agent. I will remember that when I go to decorate my Christmas tree and the totes full of brand new lights are gone. THANKS SO MUCH CENTURY 21!!! You make me feel like a valued individual.

A couple of weeks before closing, I asked if the items in the house had been removed yet. Toby checked and said not everything, but they were working on it. So, I thought that meant it would be handled. I was told that I had to go to the Title Co. and get everything paid for before I could get keys. So I did. The next day we met Toby at the house to get the keys and no lock box and no key. It took several hours for the other agent to get a key. When we opened the door is all I could see was a disaster. The back sliding door had been boarded up and the place looked like it had been ransacked. We went in and discovered that squatters had stolen the lock box and gotten the key and moved in. There was drug related items through the house. They had even installed more of their own locks on the bedroom door.

The realtor made a comment about "Here is the key", and I said "No way. Get the locks changed now." Toby's comment was I'm not going to pay for it. I called the police, and they came over and gathered all the drug related items. I had to sit there until about 10:00 pm to wait for the locksmith. I was scared, angry and frustrated. Is all the realtors said is they didn't know how this could happen.

Obviously, I was starting to freak out, I had already sold my house and knew I didn't want to move to the "squatters paradise." I went online to see if I could find a solution, and discovered Century 21's "through the looking glass" approach to real estate. This included a list of all the steps they take to "ensure" client satisfaction. On the list was a final walk through checklist and instructions to complete the final walkthrough. Toby & Teresa didn't provide the opportunity for a final walkthrough. I would not have handed over my money until the problem had been addressed and corrected.

I e-mailed the realtors and asked why I didn't have that. Response was, "I wish we would have done that." They wish! I said I was not going to move in. I was told I signed a contract and bought the condo. They said they would do everything to "help." I am so naive. I thought they meant "physically" help. But they actually sent me listings of new properties to buy and talked about getting the "squatters paradise" ready to sell. I will say, that was the first time I could laugh at the situation, they actually thought I would ever do business with them again.

Then the push started in with my house that I had sold. I said I wasn't going to sell it. So, I was turned over to their legal department. I said I would sell, because I had signed a contract and said I would need at least a couple of months to sell and buy a new place. Teresa said the seller wouldn't do that, but would rent back my house to me for $1,200 a month. Right. Teresa kept sending me paperwork to sign, and certificates I needed. I was having trouble trying to retrieve a resale certificate. I sent Teresa my log in information and asked her just to take a look at it. It was determined that it wasn't working. She went ahead without my knowledge or permission to cancel my document and request another.

When I confronted her about that violation, she said she was trying to minimize my paperwork overload. I told her I didn't ask for that, nor did I give her permission to log into my account and do whatever she wanted. I have no idea if she changed anything. At this point, I don't trust Toby and Teresa or believe anything they say. Most recently, I was advised the buyer wants an extension on the closing date! I had to laugh at that too. The buyer wouldn't grant me an extension, but now he has requested one. I did give him the extension, I don't need that fight.

My experience with Teresa and Toby from Century 21 Kirkland is my experience and my opinion only. However, based on my experience I would not recommend them ever. My communication with them was practically nonexistent They were never an advocate for me and they never were accountable for anything that happened. I have already had to pay over $1,000 to get the trash hauled out. The squatters kicked in the back gate and I have to pay for that. They also ran drug related items down the garbage disposal, so that has to be replaced. For fun, they ripped out the floor heaters, so I have to replace them as well.

I was expecting to buy new carpet, but since it is now a rush, I had to pay an additional $300.00 to have carpet installed before Christmas. I had budgeted about $3,000 for flooring and paint, but, that is what it has cost me for repairs. Teresa and Toby will probably make between $8,000 to $10,000 from me and they have their hands out to get their money. They are definitely "in it to win it" only for themselves. Friends don't let friends use Century 21.

Next we had a survey, and I would advise you to NEVER purchase without a survey. When the survey was done, it was ascertained that the fence that was presented as the sellers, was actually encroaching on the North end by 1/2 ft, but on the South by 2 1/2 feet. First she came back and said the fence was not the sellers, then a couple of days later she said that 62 ft of the fence on the south was the sellers and the seller offered to credit $500 for removal of trees, replanting them and repositioning the fence. We had no idea if this could be done for $500 as we lived in another state so we asked for 3 quotes stating we would settle for the smallest and requested the owner to have the fence replaced before closing which was now 2 weeks away.

She presented only 1 quote to our lawyer for $550 with no letterhead on the quote. Next we asked for an affidavit to be signed by the sellers stating the fence was encroaching and was theirs. The sellers refused. Carol Ann then got back to our lawyer and said the fence was actually the neighbor's fence, which would not be an encroachment. Alright, so again we asked for an affidavit from the sellers and they refused. A title must be clear of encroachments to be considered clean, but FYI, a bank will never loan on a title with encroachments. If the buyer accepts the encroachments then you are responsible for any circumstances that result in the future.

In the end, after spending money on an inspection, a survey and a lawyer in addition to our substantial earnest money, she then said the deal was off. Obviously there were a lot of lies being told. After months of researching, we now have to start all over!! I might add, if you change agents and you are asked to present a referral for a fee to be paid to the old agent by the new, you do not have to unless you want to. Our agent asked us to do this stating he had worked hard, went through a lot of bumps and spent a lot of time!! That is their job, and the expense to us far exceeded his.

We found a house that the agent didn’t even know was on the market and put together an offer. However, the agent stopped us in the middle of trying to come up with a closing date and suggested a date a few weeks away. We told her that the date she provided fell in the middle a starting a new job, my college finals, and was a few days before a deployment. The agent promised that the date was just for the offer and could easily be changed. After the offer was accepted, we did not have any contact from their office for at least a week so I, again, initiated contact. At my questioning, I was told the closing date would not be changed and my questions why were, again, not answered. We contacted USAA and told them of the issues. After USAA called the High Desert office, the agent began pushing us to do a walk through prior to the house being vacant. My attempts to reach the agent’s supervisor went unanswered so we again contacted USAA.

USAA arraigned for a supervisor from High Desert to take over but we had no contact from the supervisor prior to the walk-through/closing. We rescheduled finals and work days to get everything done before my deployment. During the walk-through, we found the house filthy and damaged from the sellers moving out. The supervisor even pointed out the poor condition the house was left in and said she was coordinating with the sellers to fix the issues. We told the supervisor that the house was not maintained per the signed agreement and asked to push back closing until those items could be fixed. The supervisor promised us that the house would be cleaned and repaired, even if her “office has to pay for it.” With that promise, we closed on the house.

I did not receive another phone call from Century 21- High Desert. Instead all communication was via text message and occasional email. The supervisor’s correspondence was rude and she ignored her promises to us. The house was still filthy a number of days later, and Century 21-High Desert outright refused to keep their promise. We had to hire a cleaner so that my wife, small children, and mother could move into a clean house while I was on deployment.

Ms. ** told me that fumigation is taking place after escrow closes. I did not want to agree to that so she lied to me that all repairs were completed and I have to sign escrow papers and pay full down-payment. I had to postpone final walk-through by one day and that is how I found out that fumigation did not place before I signed escrow papers. Termite completion report was sent to me the next morning at 8 am while fumigation was still going on and house was tented (violation of California Pest Control regulations). Final walk-through has been cut short since I found out that chandeliers were removed without counteroffers. When I complained about it I was told that those chandeliers were family heirlooms. After escrow I found out that house had multi-year mold damage and entire kitchen cabinets, insulation and dry walls had to be removed. Roof tiles were broken. There was slab leak.

Home insurance company canceled my insurance since they considered house to be a very high risk. After escrow I also learned that Ms. ** handled termite extermination for the sellers. Fumigation was completed after certificate of termite completion has been issued. At that time Ms. ** was provided "after report" which indicated that over 100 roof tiles were broken during fumigation, but she decided not to repaired it but told me that all broken roof tiles were replaced. Despite my requests I never received accounting of the repairs done by seller in violation of purchase agreement. I also found out that certificate of termite completion issued by selected by Ms. ** exterminator was fraudulent since it listed repairs that were never performed. I filed complaint with California Pest Control Department and exterminator was written up for violating workmanship standards and reporting as completed work that was not done.

To make things worse, after it rained I found out that backyard becomes a shallow lake and water collects next to the house walls damaging wooden jambs and door frames and making house walls wet. From neighbors I've learned that seller had Alzheimer and sellers moved to retirement house about 10 months before house was put on the market. That was also not disclosed to me. The seller was retired plumber and his son(s) were general contractors so they knew how to stage house for sale. House inspector selected by the real estate agent did not see anything. I thought that I'm prudent buyer so I requested that all modifications are permitted and that property conforms to California Building Code. I got the permit which was issued by City of Mission Viejo based on assurances of Tom **, owner of Home Renovations and Maintenance despite of violations of the building code.

Mission Viejo "lost" paperwork based on which permit was issued and Payless Heating and Air-conditioning which allegedly made repairs/modifications told me that they never worked at the address building permit was issued for. I thought I purchased dream house to retire in. Instead of the dream house I purchased nightmare. My complaints to escrow, Century 21 and mortgage companies were disregarded. Appraiser issued appraisal at the sale price despite of poor conditions of the house. To be able to do that, appraiser quoted Ms. ** extensively listing alleged offers she received and uses newly renovated houses with new roofs, new kitchens, new hard wood floors, newly painted as comps. I filed appeal with Orange County Assessor Office and assessed value was reduced by $88,000.

After I brought up issue of water leak (p-trap was mysteriously misaligned before I moved into the house) and massive mold damage in response to my email in which I was asking for the resolution, I got email from Ms. ** attorney in which she told me that Ms. ** does not have any obligations towards me and to stop sending her any emails about my problems. My complaints to Century 21 were disregarded and I was told that franchise is not responsible for their agents. Dual agency should be made illegal in California since it exposes unsuspected buyer to excessive risk. Ms. ** had contract with seller and she used me to offload house with numerous issues while at the same time claiming that it is pristine and meticulously maintained property and charging me prime price for the house.

Problem 1: Said it would be possible to make an offer contingent on me selling another property, then sends me 62 page contract to read through and ask them any questions I might have. Said they got the address wrong, then they responded by saying it is not possible to make a bid contingent on me selling another property. A classic "wall of text" trick, which I didn't fall for. Problem 2: Agent said "because money is in two different accounts, the money does not constitute proof of funds". Did however not mention there was a problem with the "gift certificate" she told me do draw up myself. Problem 3: Said she did not send the offer yet, then referred to seller response over email. Then confessed to having sent the offer.

Problem 4: Draws up and emails me contracts with fundamental information missing, then after I read through and sign them online digitally, complains that information is missing (even though I can only sign the contract and check certain check boxes, not add the missing information to it). Problem 5: Claims that funds abroad do not constitute proof of funds. Problem 6: Sighs and insults me personally almost every time she calls me, even though I keep a professional attitude (although dissatisfied). Problem 7: Century 21 changed the agent to represent me even though I did not request this. New agent Janine ** says "you don't know who I work for" and does not want to tell me.

Problem 8: They do not want to let me out of the contract which I signed for them to represent me, even though when I signed it, they said they "usually" do that in case a client is not happy. Says their realtor Dennis ** (a person I never met nor talked to) decided they must not let me out of the contract. Emailed Century 21 about the situation, they said they don't take complaints, they would just refer me to the owner of the rotten branch in question (Century 21, Martinez & Associates, Las Vegas). Will file complaint with GLVAR next.

Unfortunately the service has been terrible and when you're selling a house you know will lose you tens of thousands it's bad enough with a good service, but it has been terrible. We have constantly had to request updates for things that should be the job of a realtor to do. Twice we have had an offer through and except for informing us that there was an offer we never received voluntary updates from our realtor, so much so that we still haven't had a reply from a counter we made last year. It has been unprofessional at best. So we gave it as long as we could but eventually we had no option but request that the house be taken off the market with Century 21 and we informed the agent that we would be putting it on with someone else. The agent said she would take it off the next day and send us broker papers to sign... and that was that.

The next day we received an email stating that the house was off the market but that we would be tied to the contract and could not list the house with someone else until that contract expires. So basically the agent removed the listing knowing I could not list it elsewhere but not telling me this. So now Century 21 is "punishing me" for getting a bad service?? I don't want to waste time fighting this, all I ever wanted to do was sell my house. We made a mistake with selecting your Poconos, PA Agent Alison, it was a bad choice for us and I'm sure I just got a rare bad experience. But I feel like I am being put in a corner I can't possibly be expected to remain dormant. I need to sell my house, I need an agent to sell it, and unfortunately the agent doesn't seem to want to do that for us so I need to be free to find someone else who can. It's hard enough selling a house where we know we're losing tens of thousands without all this.

Our lender said ants and spiders what qualify under pests but once again Josh ** has screwed us again. He says it's only for termites!! I have 3 kids and the spiders and ants are crazy and now bees all over. I gave a horrible review with company. They asked me to rate him. That was a bad idea. I have nothing good to say about this $ hungry jerk. BEWARE OF CENTURY 21 AND NEVER USE = JOSH **! He will only treat you somewhat decent IF YOU'RE LOADED WITH $ SELLING FOR OVER $300,000 OR BUYING OVER THAT! Josh ** is a horrible person!! I could tell more about our experience but would take hours but 1 last thing - he is the biggest liar I've ever met!

This agent is incapable of carrying out her contractual obligations and the office has been deceitful, unprofessional and outright lies declaring they could sell our home. The broker nor his assistant will return any calls or emails yet they want to sell our home?? Do not use these people - they accessed our home after it was off market, caused damage and left it unsecured. This broker and his agents are bad news. Avoid at all costs.

So meanwhile all the houses for us to buy he would not get back to us on but called every day about the short sale making an already hard process more difficult. He said all potential houses already had offers on them, or sold for a lot more, etc. Come to find out I had inquired about these houses myself and anything requiring a 203k loan for renovation or paperwork he didn't want to do because houses were still on the market and one in particular I offered on SOLD FOR LESS.

He kept stopping by my house after being told we knew what he was up to and I called the cops and his office. Ironically he just reminded me to write this review because he drove by staring at our house 5 minutes ago and then parked down the street and came back again. He's disgusting and we will no longer work with a real estate agent due to this experience. Disgusting doesn't even begin to explain him. I'm sure we'll hear about him in the new soon if it's not us having him arrested first for stalking again.

The final straw was that I was ignored when asking repeatedly to be a part of the final walk-through and given the run-around when calling management. I sent a certified letter to the office manager Craig ** and to this day he has never responded. This company kept $1000 worth of my deposit when there was no major damage and refused to communicate when they were asked to show me the damages and respond to why our request to be a part of the walk-through was ignored.

I have been treated as a second class citizen. My rights have been violated according to the Virginia State law as we have the right to be present at the time of the exit walk-through so we can see any damages claimed. We requested both verbally and written and were completely ignore. Then bogus deductions were made to find reason to keep our deposit, I feel in retaliation for complaining about our mistreatment. We lived in the property for 2 1/2 years and always paid our rent on time with no problems so to be treated in this manager is both illegal and morally wrong. Craig ** has made no attempt to respond to the certified letter I sent nor follow up or issue any kind of reasonable explanation for Denise's actions and why she seems to be above any code of conduct, ethics or guidelines.

Our conversation today was very brief. Margie told me she didn't have time as she was in a meeting. I said I would prefer a few moments to clarify things before proceeding with legal action, and she said she would prefer that route. I was dumbfounded, and said so. I laughed, and asked her if she would really prefer legal action over having a brief conversation with me to resolve. She raised her voice so loud.. refusing to allow me to even speak, telling me that this was an utter waste of time and she refused to listen to me. I asked her to stop yelling at me twice. She yelled that she wasn't yelling as she was in a meeting. She said, "Tom has been calling me over and over again" (which I find utterly astounding given he doesn't have my phone number). I said I was appalled that someone would treat clients like she was. She laughed and said this was ridiculous and hung up on me. Yes, seriously. My two year old son asked why I was crying. I am asking the same thing. How could anyone with a professional company under her belt treat someone with such disdain? I am dumbfounded.

Our Agent Sandy ** during the above process kept trying to get to leave and would try to cut off the seller and us as buyers. Agent Sandy proceeded to call the Listing agent and we couldn't hear what was talked about as she went to her car. Agent came back and said we need to go. Seller gave buyers hugs and said: "I hope we can work this out." Buyers: "We do too. Sandy will get something to you in the next day or so." Seller: "Thank you and have a safe trip back to MN." Buyers: "Thank you." With that we left and while driving back,

Buyers left for lunch and left for Minnesota. Agent called at 4:29 PM. Wednesday May 28, 2014 - Sandy ** and Randall ** were supposed to write up a FULL price CASH offer with $10,000 NON REFUNDABLE earnest money, with a closing date of Oct. 15, 2014 and NO CONTINGENCIES. When in fact Jewel ** told us they wrote the offer with full asking price, contingent to financing, refundable earnest money, home inspection, termite inspection, with closing Oct. 15. We had a 12:00 PM Thursday Deadline.

Thursday May 29, 2014 - At exactly noon Sandy called and said the offer was rejected and didn't know why. But good luck in the future. And Hung up. We NEVER did receive a copy of the rejection. Left a message for Jewel **, the OWNER to call us, also sent an email. Called another Realtor from Arkansas, told her the situation and she agreed to help. We again wrote up a FULL price offer NO contingencies, 60 day close, with a 5 PM deadline for Friday May 29. Jewel ** called said she spoke with Linda **. Linda stated to Jewel that it was rejected, the seller wanted 30-day close cash offer. But didn't know Randall wrote up the offer wrong And that we never received a copy of the rejection letter. But never offered to send one either.

Friday May 30, 2014 - Our new realtor called us at 5 PM and said our offer was rejected again, with absolutely NO EXPLANATION. Again, we wrote another offer for FULL ASKING PRICE, NO CONTINGENCIES, 30-day close CASH offer, with a 2 PM deadline for Saturday May 31, 2014. Saturday May 31, 2014 - Our Realtor called at 5 PM 3 HOURS AFTER THE DEADLINE and said Linda ** rejected our offer and didn't want to sell it to us. And that we need to talk to the broker. What broker? Our realtor kept asking, "What broker, and why is it rejected?" Linda ** kept saying, "Talk to the broker." When our realtor asked for the rejection letter, Linda ** again said talk to the broker. Our Realtor said contact your attorney on Monday.

We called Jewel ** and left her a message. Asked to know what was going on with her real estate company and her agents. Told her we put in a FULL price CASH offer that was rejected again and that we were going to contact our attorney! At around 6:30 we called Jewel ** again. She answered the phone. We told her we put in a FULL price CASH offer, NO contingencies and 30 day close and again it was rejected. Jewel then said: "It was just sold a few minutes ago to a broker in West Plains, a broker just bought it." When we asked "what", she again said a broker from West Plains just bought it a few minutes ago. KEEP IN MIND WE JUST HAD A FULL ASKING PRICE CASH OFFER WITH NO CONTINGENCIES WITH A 30-DAY CLOSE REJECTED AT 5PM, 3 hours after the deadline. We started to say, "How could..." and Jewel HUNG UP ON US! All of these people, Sandy **, Linda **, Jewel **, Randall ** broker/agent fraud, misrepresentation and displayed dishonest and unethical sales practices.

The biggest problem is the washer and dryer situation. The listing stated that the washer and dryer are included with the house and we got a confirmation from the agent. After moving in, the washer and dryer were missing. It took a month (and a hundred calls and visits from our side) for the agency to find out if the washer and dryer were really included and what happened to it. No one cared enough to give us an update on the situation and when we would call and ask about it, they wouldn't have an answer.

When they finally decided what happened to the washer and dryer, they supposedly ordered a new set, Yet again, no one cared enough to let us know. We found out after calling them to check on the situation and the answer was, "Oh, nobody told you? We ordered a new set." Of course they didn't know when the washer and dryer will arrive, but they think it's going to be here by the end of the month (by then it will be TWO months since we moved in). I don't have to explain how inconvenient it is not to have a washer and dryer for a longer time, especially with our busy schedules and no time to use a laundromat. I'm not even going to start about damage repairs and work that needs to be done after the previous attendees moved out. Not a single word about that yet, except We're tracking it.

The military community in the Fort Bragg area is huge and there are always new people looking for a home. When you're moving a lot, you want to find a place that's going to feel like home from the day one and avoid dealing with situations like this. We will make sure to share our experience with Century 21 Southern Realty with other families looking for a home.

Finally after a while, she does pick up and says someone, just minutes ago, walked in her office and rented the house!! Now this is outrageous! She's not supposed to be in the office at the first place because she was supposed to be at the house to meet us! (By the way, she never called us the whole week or on Friday to confirm the appointment.) Also she should have told this people, "There is an interest on the house already, I have a showing and if they don't take it then you are next." And after all this, she was upset and thought she is right and we are wrong! Now, we still did not find another house to rent and running out of time because of this agent! Very upset!!!

A courtesy phone call to me prior to somebody on my roof is in need. He left my house. I then left a message with Century 21 explaining the situation. On December 30, 2013, I received a phone call from the property manager who wanted to know my side of the story. I was a bit confused as she failed to realize that her job as a property manager is to coordinate such events: I report a problem, she arranges for somebody to fix the issue, let the homeowner know, then contact me when work is to be done on the house. The property manager's only response to this is that she doesn't have time for this and that maybe I should fill out a job application to work at Century 21. I also was asked by the property manager what I had under the blanket when I confronted the worker the second time I came out of my house on December 28? I was startled, I only came outside once to say what I stated above and I didn't have a blanket.

I can only imagine that I am being accused of chasing the worker off with a gun. This perhaps offended me more than anything as I don't own any guns and I don't feel that I need one to protect myself. I am having trouble understanding why my property manager is interrogating me? If the roofer felt that I chased him off with a gun, why wouldn't he have called the police? Century 21 should acknowledge that part of their responsibility to the renter is that a courtesy phone call or message of upcoming appointments for work to be done on a house is the right thing to do. I was deeply offended and feel an apology is in order by Century 21, the roofer, or by both for making up a story or accusation that I came out of the house with a gun covered by a blanket.

Within 10 minutes I asked the realtor to take me back to my vehicle. Her negative attitude, rude behavior, nasty remarks, and unprofessionalism was a shock. In tears I called her manager and expressed how upset I was and before I could even explain what had happened, he hung up on me to call the realtor. I did not receive a call back for almost an hour. When he did he was unapologetic. He justified her bad behavior and He didn't even ask me what had happened. I have never experienced such awful customer service in my life. The staff at Century 21 Richard Realty in Margate, Florida 33073 should be ashamed of themselves for how they act and execute customer care. I am sure Century 21 would not want their name involved with a sales team like this. I hope that no one ever has to experience the type of treatment I received that evening by anyone ever.

We have contacted Century 21 to see if this is their normal practice. We spoke to the manager. He said that was the norm and that we should've given a security deposit but we were told to bring the money to the lease signing. The manager, ** (I think), then asked questions about our housing situation that had nothing to do with him. I answered him, not wanting to have a problem with him. I then recontacted Century 21 twice to tell them of my conversation with the manager and did not receive a reply. Our understanding from a realtor that we know is that Mr. ** didn't put his listing on the MlS website and as such shouldn't have been using his Century 21 credentials to rent. We haven't found another place and are living in a hotel and soon won't have any money left to even move.

The property manager threw that in my face each time she came in and did an inspection. The house had on old rug in it so when I vacuumed my floor, the rug would catch it because it was already frayed when we moved in. She blamed the damage on my dogs and told us we had to replace the rugs or they were holding the security deposit. The property manager sent harassing emails to me almost on a monthly basis. Well we finally moved out and I got an email saying that we still have a balance on $647.50, which I think is to cover the so-called damages. So should I send them a bill for the work that I did in the house that they told me was going to be done?

We painted 5 out of the 6 rooms that were in the house. Fixed up the bathroom that was chipping and only got credited $100.00 for that. We had to replace glass in the door that broke because the door is so old and fragile that you open and close the door all the time, it weakens. My daughter was starting to walk and she used the door to pull herself up. The glass broke on her. Thank God she didn't get hurt. I called for a maintenance on the air conditioner, it never got fixed. We had to do it myself. Oh and let me add, they change their story and rules month to month. They have everything written down legally to cover their **, but it's the verbal things you have to watch out for. I have caught the property manager in so many lies. She told me one thing and time later when my husband talks to her, she tells him something different. Never will I do any business with them ever again.

I was under the impression that a five day period existed to made good ant problems like this, all I have received is the runaround everyone pointing fingers at the other. I purchased this property in good faith, I was hoping that I would receive the same in return. My main concern is that I do not know where the problem is within the wiring and there is a possibility of a fire if it is not corrected. The listing agent wast Century 21 in Peoria, Illinois. Your assistance in resolving this issue would be appreciated. Thank you.

When I confronted agent on feeling dissatisfied and concerns about lack of communication and inaccurate information that was reported, she became very agitated and somewhat threatening with deposit money from previous offer, along with stating she kept a log of communication. instead of apologizing to a dissatisfied customer, the following day, Ms. Winifred erased my mls accounts without offering me another agent to work with.

This is completely unprofessional behavior. Consumers have the right to have professional real estate agents available to them who have a customer service approach. Century 21 has no place on their website to provide feedback about their agents. This experience has turned me off with working with Century 21 and their agents ever again in the future.

I personally went into the local office in Hinesville, GA today since I still had not received my refund and it is going on 2 months. At this time I was informed that they were taking $275.00 for paint and $100.00 for damage. What damage? The initial inspection indicated dark smudges on the walls. I don't understand why this is my responsibility. The house was cleaned professionally and I was not informed of the possibility of any issues with the property when I signed the inspection form. Moreover, I was not notified within the required 30 days. It is not my fault that apparently the only person who sends out the notice was out on extended leave. I am very unhappy about this. I have been a reliable tenant for 10 years. I was the only person living in this home the entire time. I think I should be made hold and receive my full deposit on $700.00.

Below is a my response to the letter sent by Anita ** from Century 21:

Dear Ms. **,

We are sorry to hear that the Century 21 name is not representative of a company that is concerned about the proper treatment of its customers. We were led to believe that dealing with a large name such as yours would provide a better quality of service than just a local realtor. Since Century 21 apparently does nothing to insure that the realtors who use Century 21's name in their own business name, on their literature and even cash checks made out to Century 21, are keeping their licenses up and following the required laws, we have no confidence in working with anyone displaying the Century 21's name in the future. We will certainly discourage our families, friends and any others that we care about, against making the same mistake that we have done.

My daughter now has slight emotional trauma. This has never happened to her before.

I cancelled my account and my visa card when I couldn't reach anyone in that office.

Over the next few months, we dropped the price even further. Every time we contacted the agent to let him know our plans, he seemed less than eager about the market. In the meantime, comps in our development were selling at a higher price. He continued to recommend we rent the house out instead of sell. The big problem started when we had our first offer. When our agent came back with a verbal counter, he quoted us the wrong price. We figured this out when we decided on a price lower then the actual counter. By this time, we lost the buyers.

We dropped the price of the house again. I asked for an open house. The agent was very unhappy to comply and sent me a nasty email. When my husband confronted on this, he sent an email apologizing. In a later email, he told me I was too sensitive and asked if he needed to put smiley faces after every email. I find this extremely unprofessional. He did the open house then sent an email saying that we should come down and "scrub the molding with a toothbrush."

We dropped the house another $10,000 and received another offer that was negotiated and accepted. Our home was inspected. The buyers came back with a list of 18 things they wanted done to the six-year old home. We decided to ask our agent to ask the buyers agent how much money it would take to buy the house "as is." Being out of state, we figured this was fair.

The buyers agreed and came up with a figure. We agreed to the monies they asked for. This is where the fun began. We started receiving harassing phone calls and emails from our agent. He felt we should drive 600 miles to wipe the counters of a home that was now negotiated as an "as is" home. He said we were not complying with the contract (which was not true and when pointed out to him, he said we were not being courteous).

Three days before closing, he deliberately tried to sabotage the deal by going to the house and ripping up rugs (runners) that were double sided taped down. I specifically told him by email not to do this. He took pictures of this and advised the buyers agent (who worked in the same office) to email them to the buyers, which she did not. We closed. No thanks to our agent.

We fully understand the state of the market but agents should remember that the sellers have rights too. Agents should know their contracts. In my opinion, our agent would not have cared if our house had foreclosed, which we told him we would have to do if it did not sell. Once he heard this, he seemed more interested in preventing the sale then actually pushing it through.

Mr. *** texted me back on October 1, 2010 at 11:05 am and stated that it was two other applicants going for the property. In the beginning of the process, there wasn't any applicants pending. So I called my manager, contacts that I used for references and my last landlord. I found out they haven't contacted anybody on my application. Normally in a legitimate situation with applicants applying for the same home, the owner always see if the first person who applied checks out before they proceed to new applicants.

There was no effort made in checking anything on my application. So I requested my application fee back. It seems as though the owner is taking advantage of applicants fees for the process and not really viewing any of the history with no intentions of renting the property. I was told by the agent that it was non-refundable. This is unacceptable. If my application was processed and contacts were made and pay stubs were viewed, I would feel comfortable with the final decision but I feel that this was fraudulent. The owner of this property should be investigated.

Finally, after about 3 weeks, he told me there wasn't anything he could do about this and needed to contact the Seller's Agent, Becky **. I went to her office and left a word of what the issue was with their receptionist. I contacted the gentleman who did my home inspection and asked him to come back out to the property. Not only was there a hole in the ceiling in the eat-in dining area, but the dishwasher and the clothes dryer weren't operating (which were part of the sale) and there was a mold smell in the enclosed porch. The inspector came out to the property (I left a door open for him while I was at work so he could come in).

He took pictures and basically left a note that said there is definitely a preexisting leak in the roof. He also could not determine where the mold was coming from on the porch and affirmed the dish washer and clothes dryer were inoperable. Two weeks later, I went back to the seller's agents’ office. I explained the issues to Ms. ** (and her husband who was there). They told me there was nothing they could do and I needed to file a claim on my insurance. This was very upsetting because I had recently just had my position eliminated and I didn't feel I should have to pay to have the repairs completed as they were there before moving in and the issues had obviously been masked before I moved in.

It won't be much longer before a heavy rainy season. My kitchen ceiling is going to cave in and create a very hazardous situation. I simply want the seller or seller's agent to have this repaired.

I have written and faxed a letter to Ms. Anita **, the Consumer Affairs Coordinator at Century 21 Real Estate Company LLC, and she was to forward my letter to the sales agent, Dorothy ** and they were to get back to me about this outstanding bill. I wrote the letter on May 23, 2010. It has been over 2 months and I have not received any formal contact. I didn't even get a thank you for using their real estate company! I am very discouraged, upset and annoyed about the unprofessionalism of this Pocono Pines Century 21 Real Estate Company! Thank you for your efforts and time in helping me with this matter.

On 3/15/10, I called Monique, the escrow officer, to cancel. She replied that only the agent could give her instructions of cancellation. Two days before escrow was to close (3/17/10), my agent scheduled an appointment to show me the property. I met him at his office expecting to finally be able to see the property, only to have him tell me he did not have the key to show it to us. I told him that I would give him one more day to show me the property or I was cancelling. Therefore, we made an appointment for him to show me the property at 5:00 p.m. (3/18/10).

I was there with my whole family waiting for the agent. At 5:15 p.m., he had still not shown up. I called him and he told me he was in Simi Valley and was heading over. I asked if he would be there around 5:30 p.m. and he said yes. At 5:45 p.m., he was still not there. I called him again at 5:50 p.m. and got his voice mail. I told him that if he was not there by 6:00 p.m. I was cancelling escrow. He did not show up. He called me back that evening appealing for me to reconsider but I made it clear I wanted nothing to do with this transaction.

On the next morning (3/19/10) I faxed a simple statement to escrow that I was cancelling escrow immediately. I received a call again a few days later (3/26/10) and there was an attempt made by Century 21 to have me complete the transaction with another agent (Vicente **). I made it clear to him that I only wanted to cancel. Then my agent tried to get me to sign CAR form CC with the box check allowing the seller to keep my deposit, and escrow tried to get me to sign "Mutual Cancellation Instruction" on that day which allowed the seller to keep my deposit. I refused to sign the form. The escrow officer redrafted the Mutual Cancellation form stating that the deposit was to be reimbursed to me. I did sign that version of the form.

Since that time, I have been talking to all the parties trying to get my deposit back. They have all been telling me that the owners are unwilling to sign the release of deposit. I have consulted other brokers and attorneys regarding this case and I am confident within my rights as given to me in the purchase contract in making this request for the following reasons:

1) My contingencies in this transaction to cancel without penalty remained in force to the very end. I never removed them. (paragraph 14)

2) Even though the inspection period of 2 days ended, contingencies were never removed. According to paragraph 4.C.2, "Continuation of Contingency" contingencies remain in effect even though the inspection period expires if they are not removed in writing.

3) According to paragraph 14.E, "Effect of Cancellation on Deposits", if buyer gives written notice of cancellation, the deposit is to be returned with mutual signed release. It also states that the seller may be subject to a civil penalty of up to $1,000.00 for refusal to sign such instructions if non good faith dispute exists. I have encountered many headaches, a waste of time, and unprofessional customer service. The solution to the problem is for Century 21 Home Land Realtors to reimburse me $2000 to complete the $6000 initial deposit and expenses I incurred by their lack of representation and professionalism.

Winn Associates brought in a buyer through another Realtor in which they were connected too. Winn Assoc. was to collect 4% commission and Davis Realty was to collect the other 3%. In the contract disclosure with Winn Associates, my current husband and I, it shows that there is a party with a right of first refusal. When Winn Assoc. brought in their buyer, my ex husband exercised his right of first refusal and purchased the house. Winn Associates quickly did the paperwork and the house was sold to my ex husband.

We are told that Davis Realty completely lost their 3% because the right of first refusal contingency prevented them from selling the house to the first initial buyers. Winn Associates took the entire 7% for a buyer they did not bring in. We feel that Winn Associates is not entitled to collect the full 7% commission. Even though they had a buyer which was brought in by another real estate agency, a buyer which was there all along purchased the house.

Winn Associates knew about this buyer that we actually brought in. They did not bring in this buyer. Are they entitled to their full 7% commission rate which resulted in nearly $12,000? Property disclosure did reveal to all parties involved, that there was an individual with a right of first refusal.

Had we realized that this would of been a problem, we would not have entered into a contract with Winn Associates unless something else was written up regarding the right of first refusal. We sold our house well below market value. We had to sell because we could no longer afford to keep it. It was on the market for two and half years. Winn Associates took a large sum of money that we worked for and very much in need. The home my current husband and I live in now is in dire need of repair.

I explained to him that I had a tax lawyer resolving a levy from the IRS and I had a letter from the lawyer stating that a levy takes time to remove. ** (the broker) asked me for a "good faith" (this is a quote) deposit of $1,650.00 in addition to the $150.00 processing fee, which I was hesitant to do but was told not to worry. Bear in mind this is a no fee building. A couple of days later, ** gets back to me in regards to approval and tells me that I can have the apartment but the management company (Jakobson Properties) needs from me 2 months security ($1650.00 X 2), 1 month rent ($1,650.00) plus the Realtor fee of another $1,650.00, all of this amounting to $6,600.

My credit was fine and I met all of the requirements, $6,600 is a lot of money to shed out for a studio apartment, so I told him that if that was the case I was going to pass on this. He then informs me that because I was “backing out of the deal”, Jakobson Properties would keep $500.00 of the "good faith" deposit plus the $150.00 processing fee because they claimed to have taken the apartment off the market. Except that there was never a deal made, nor did I see a lease or rental terms of any kind. All that was done was process my application for which they charge $150.00. Now, how is this possible? I asked what deal. All I did was file an application? For which, they got back to me with rental terms (deposits required, etc.) that were not satisfactory, so I passed. At this point this has dragged for a few months and I don’t know how else to proceed. Consequence: A loss of $500, the stress of being scammed and feeling powerless against such an obvious scam.

When we finally did hear that they did the walk-through, they told us that: 1. the stove had residue under it, 2. the pantry wasn't cleaned, and 3. the toilets were dirty. The quote to re-clean the house was $575, and then there was an oil stain in the driveway that needed to be cleaned. I told her, on a Thursday, that I would go back and fix it that weekend. (I couldn't get work off before that.) We didn't hear from them for 2 more days, and when we finally got a hold of them, they had already hired someone to do the work. They told us that $25 of our $700 deposit would be returned to us, and then gave a shoddy receipt that somehow added those things up.

In the last 5 years, my family and I have lived in 5 different rental houses. We have ALWAYS gotten our deposit back. This is the first time we never have. I am sorely disappointed in the way we were treated by this company, and I would warn anyone trying to rent through them to either do the walk-through with them by your side, or just rent from someone else entirely.

the deposit that she requested was 5,000.00, i gave her that amount in a check and its bing two months she never returns my calls and evrey time she calls, she tells me she dosen't no anyting and until this day i havent recevie anyting from her.

My house is not sold and my money is gone! Ms. Dymowski will not give it back and has lied about circumstances saying I owe her the money for showing me properties that she counts in the hundreds which I told her was not true. she says I owe her gas and wasted her time!

My adult daughter, son-in-law and grandson live with me and the affected wall is in my grandson's room. I believe that the mold is adversely affecting my entire family's health and most especially, my grandson's. Because of the foundation issue and the obviousness of the mold issue, I cannot sell my home and I cannot afford alternate housing while I am paying on this home.

He is messing with my credit and claiming that I owe him $7500.00.