Century 21 Real Estate

Century 21 Real Estate

 3.5/5 (83 ratings)
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Written by Courtney Hamar
Edited by Vincent Landino

About Century 21 Real Estate

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Century 21 is a real estate franchise that offers help buying, selling and renting properties, including luxury homes and commercial real estate. It has local agents across the United States and 85 other countries, and its website can help you find listings, agents and information to guide you through whatever end of a real estate deal you’re on.

Overall Satisfaction Rating

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Pros

  • Large agent network
  • Online portal
  • Global reach

Cons

  • Offices may be inconsistent

Bottom Line

Century 21’s large network of real estate agents can help you with a variety of real estate needs. Just check out reviews for your local office and agents to make sure it's right for you.

Looking to buy or sell your home?

MyAgentFinder can help you find the right agent.

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What is Century 21?

Century 21 is a real estate company with a network of franchised brokerage offices. These offices are independently owned and operated, and each office works with real estate agents to help clients buy and sell property.

Century 21’s website also has an online portal called My Century 21 and search tools to help you find listings and filter by a variety of different factors.

How does Century 21 work?

If you’re looking for real estate help and don’t yet have an agent, you can search for local Century 21 agents on the company’s website. Its online directory lets you filter by area, name, language and market specialty. Once you connect with an agent, they can help you achieve your real estate goal.

While working with Century 21, it may be helpful to register for a My Century 21 account. Having an account gives you access to a personalized profile and lets you save your favorite properties and agents, store search criteria, manage contact preferences and access other resources. The online portal can be particularly helpful when you’re searching for property to buy or checking out comparable properties when you’re ready to sell.

Century 21 fees

Century 21 agents earn a commission based on the transaction price of the property you’re buying or selling. The company does not have a standard rate for its agents, so their commission is negotiable.

With most real estate companies, commission fees on residential transactions are between 5% and 6% of the sales price. However, fees can vary. Commission fees should be agreed upon upfront and written into the contract to prevent surprises down the road.

Century 21 FAQ

Who founded Century 21?

Arthur (Art) Bartlett and Marshall Fisher founded Century 21 Real Estate in 1971.

Is Century 21 a franchise?

Century 21 is a real estate agent franchise with a network of more than 14,250 independently owned and operated brokers.

Is Century 21 a publicly traded company?

Century 21 is not publicly traded, but it is a subsidiary of Anywhere Real Estate (formerly Realogy), which is traded as RLGY on the New York Stock Exchange.

Is Century 21 legit?

Century 21 is a legitimate real estate company. Because of its large network of agents and brokers, there is a solid chance you can find a Century 21 agent near you. Just remember that each franchise is independently owned and operated, so it’s worth looking up local reviews and checking the broker license of your local office if you’re concerned about its legitimacy.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: July 21, 2022

They are scammers. They will commission at 6% and do the bare minimum. When buying, they will make you do all the work house hunting, Rarely contact you, and if they do, only to show you the most expensive houses in your budget or ** houses that manipulate you. They will try to push you to buy the most expensive house and act like it’s in your best interest.

4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 24, 2022

Todd was recommended by a woman at my new job. He initially came across very friendly. However, he crossed several boundaries. He shared personal information regarding my family, our finances, offers, etc. to the woman I worked with. She then shared this information with others at work. This was a new job and made things very uncomfortable for me. He made several rude comments. For instance, when I was discussing with my husband our budget for purchasing a home, I said I'd like to put in new kitchen counters right away. Todd put me down for being shallow and said, "Don't be that way." We put in 3 different offers with him. Solid offers, $15,000 - $20,000 over asking, conventional loan, etc.

He constantly told us to keep going up on our offers. We felt very pressured by him. Never comfortable. He was always late to showings. Oftentimes an hour or more late. He is a talker. Frequently bragging about himself, his accomplishments in high school, how great he was at selling homes, etc. My husband would have to cut him short so we could be home before 10pm. He brought along his daughter who has autism. She was very sweet, we also have an autistic child. So, at first it was nice. But, he used his daughter for sympathy points with his customers. That crossed a line for my husband and I.

He's also has antiquated business practices. He will only use paper. He refuses to use Dotloop or any form of electronic signatures. It was very frustrating. Lastly, we did the majority of home searching ourselves. He didn't listen at all to the things my husband and I wanted in a home. He would send us homes that we'd already looked at and didn't like at all saying things such as, "You need to keep your minds open and revisit this house." He's very judgmental and rude. Do yourself a favor and find a different agent.

3 people found this review helpful

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    Rated with 1 star
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    Verified Reviewer
    Original review: April 27, 2022

    I called Dennis in the Sparrow Bush NY location and asked about a home and he laughed. He stated it's probably sold ask the right questions whatever that meant. Obviously he is not interested in selling homes. Maybe this office is a front for some kind of other business but definitely not sales of homes, that's my opinion only.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 8, 2022

    Fernando represented the home we made an offer on as the seller and the realtor. He guaranteed it would appraise. It did not. Way under in fact, he tried he said to work with us and eventually we had to cancel because we could not come up with the gap due to the low appraisal which was guaranteed wouldn't happen. Just unprofessional and so far worst realtor we have dealt with. The market is crazy but also some responsibility is for the realtor especially when they are the seller. Good luck to everyone else and hope you get a home.

    2 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 4, 2021

    I had the extreme displeasure of dealing with this company on my son's behalf in early 2020. Time is of no essence. It was a sellers market and the house pended quickly. My son had to re-locate for new job and left the state leaving his house in the hands of his agent, only with assurances by such that he would take steps to ensure required contract repairs were completed in time for scheduled closing- at my sons cost of course. Agent failed to take any action.With my son's permission, I contacted agent.He stated businesses in E.C.were busy and had an ETA for repair over a month out. What this agent failed to realize is that over a month out was way past the scheduled closing date and the agent was not concerned. I made 2 calls from my home to E.C., 8 hours away.End result: 2 appts.set within three days time BY E.C. businesses.This agent's word was no good on all accounts. I drove to E.C. Was there 3 days. Never saw this agent (he dropped off keys to husband at hotel-couldn't make our meeting the next morning for he had to attend the closing of his new house) or agent re-assigned to my son at my request. My identity was never confirmed nor a POA asked for, yet I was making decisions for their client. New agent was no better than the first.Too busy to meet me at anytime and couldn't speak in a voice that wasn't dripping in condescension. Before leaving E.C., after all contract stipulations were met, I had the keys. Agent was too busy to take possession and secure the house properly. I had no option but to leave lock box unattached to door inside screen door- leaving the house unsecured. Agent called shortly after I left, stating she was unable to unlock the house (but finally UN-busy enough to get to the house after all this time), for the keys didn't unlock the front door and back screen door was locked.This could have very easily been prevented had either of the agents been performing their duties as my son's agent. Agent then called my son and TOLD him he had to pay for a locksmith because his "mother" had locked her out. Again, at no time did either agent confirm who I was, ask for evidence of my power to make decisions on his behalf or make any attempt to meet with me. It was she, whom failed in her duties as my son's agent to take possession of the keys and secure the house. My son refused to pay for that locksmith. Soon after, Agent called my son again and threatened him that his "mother" had placed his contract in jeopardy, eluding that the house would not close as scheduled. This was uncalled for in such an overly stressful situation and I marvel at the audacity of this agent in making such a remark. What her intent was is still not clear as contract stipulations had been met and house was on target for closing date, due to no effort on these agents part. Both these agents made claims to be real estate agents; however, their actions or lack of belie that very claim. I attempted to contact the owner of this company while in E.C but to no avail. I spoke with his executive who said she would have him call me back-my call was never returned.I made several more attempts once home, all to no avail. I contacted Century 21 Corporate HQ's who passed the buck back to this company.I recently spoke, via email, to the broker of this company whom, besides being obviously amused at my dissatisfaction, stated that both agents were, "overwhelmed by my sense of urgency". I believe both agents were underwhelmed by the fact that when I left Eau Claire there were but a few days left in which the contract stipulations had to be met. I am assuming that little unimportant fact escaped both this broker and his agents. This company failed to provide real estate services in the best interest of their client. If you are looking for sub-standard real estate services in Wisconsin, then this is the company for you. Your search is over.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 15, 2021

    I am elderly and on fixed income but this real estate company defrauded me of over $1000 using their "in-house" FRS Escrow Service my C21 FRS agent promoted. When I caught the fraud and asked them to correct the "errors" they fed me condescending lies. I am now forced to escalate this to California Department of Corporations.

    Randy ** owner/broker uses wholly owned escrow and funding companies he created to control the entire transaction where fees and charges are two to three times higher than industry standard but in my case also shifted over $1000 in costs from the Buyers side to my (Seller's) side of the transaction in violation of the contract terms and refused to correct the fraud even after it was identified. Some of the clever tricks used to hide the fraud during escrow were to create a "rush" by letting the sales contract expire, using expired HOA documents, and never providing an estimated settlement accounting prior to close even after requesting it. This is unprofessional and shows a lack of integrity.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 21, 2021

    In Australia, l had a very bad experience with 21 Century hills district. I put a Google review, but the principal at 21 century hills district threatened me to be sued if l don't put the google reviews and ratings, even three stars. Hey, Mr M! This is a democracy nation, if you wanna do the same thing again, go to North Korea. I have a freedom of speech and own words to express. Now l know why your business got 4.7 overall on google reviews.

    4 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: March 5, 2021

    I haven't used a real estate in some time. But, we did use them to move into this neighborhood. We were satisfied with the agents and the service. And we have friends who have used them more recently.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 29, 2020

    I have been working with Beverly for some time now. She works in Calaveras County. Let me tell you first off you need a lot of patience with her. She will tell you that she will call you back and you will never never get a call back. When she does she will tell you that she will have an answer to your offer tomorrow. Tomorrow comes and nothing. It’s been a month and I haven’t received an answer, a denial nor a counter to my offer. My check is just in limbo. Please read all documents. I told her to submit an offer for a certain amount, shared closing fees and she put a different amount with the seller paying all closing fees. Of course they were not going to accept..

    I then went to speak to Darci in the same office. She is the agent representing the seller. She is so rude. Always telling me that I was wasting her time and the sellers. She would speak down to me like if I was a nobody. These women are in customer service jobs and that’s one of the main things they lack. Darci went as far as telling me that she has no time to entertain me anymore. I submitted an offer $5,000 under the asking price. How is that an offense. It’s not. That’s why there is such thing as counters. But to the date I have never received a counter or anything. Please do yourself a favor and DO NOT step foot in their office.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 27, 2020

    Tracy ** is the worst realtor you can find. She did not care about what my family and I were looking for. Anytime we had a question for her she would answer "I don't know". Tracy showed us houses that were completely trashed and not even close to what we wanted to look at. The whole time she seemed to only care about getting paid. She didn't even care if we got an inspection on the house saying that "people dont do that around here".

    My family and I were moving to SC from out of state and because we were on a time crunch. Tracy took advantage of that and was very unhelpful. We thought about getting a different realtor several times and didnt end up doing so because of how little time we had to move. We ended up having to buying a house that we hate and are disgusted by because she did not show us houses we wanted to see and only showed us houses that were falling apart. We cannot wait to get out of this house she sold us. Overall very dissatisfied.

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    Century 21 Real Estate Company Information

    Company Name:
    Century 21
    Website:
    www.century21.com