
Century 21 Real Estate Reviews
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About Century 21 Real Estate
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Century 21 is a real estate franchise that offers help buying, selling and renting properties, including luxury homes and commercial real estate. It has local agents across the United States and 85 other countries, and its website can help you find listings, agents and information to guide you through whatever end of a real estate deal you’re on.
- Large agent network
- Online portal
- Global reach
- Offices may be inconsistent
Century 21 Real Estate Reviews
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Reviewed Oct. 15, 2023
Purchased a home, the day we moved in the fridge flooded our main level and laundry room (14k in damages) then discovered that the sellers lied about the hot tub being in working order, they used indoor spray foam and “fix a leak” to try and disguise a huge leak, (6k plus to repair).. bear in mind we had the fridge being hooked up and fully functioning and same with the hot tub written into the contract as a special addendum when we purchased.. the realtor acted as if she was going to be helpful in assisting us to rectify these huge issues but within 2 weeks she ghosted us and had done nothing to help us make this right!
We now have a lawyer and will need to litigate. Just feels so yucky that the realtor who earned a lot of commission on the sale can’t be bothered at all to do anything to help us move forward- or even acknowledge that we are now thousands and thousands of dollars in the hole due to a breach or contract with her signature on it. She talked the big talk and acted like she would have our backs - then “poof” she gets paid and not a word! Big ick! We will never use Century 21 again and regret not sticking with Re-Max as we’ve used them in the past and had amazing success and were treated much better!
Reviewed Aug. 2, 2023
Delilah **. This agent showed up with no shoes or socks on, that was the first red flag. She was very inconsiderate. Seemed to love the drama they were causing and completely overstepped boundaries in many ways. She came in and took pictures of the house in distress and after she personally told us she would not post pictures online that's exactly what she did. She bragged about the new girlfriend of my deceased mother's husband girlfriend being "loaded" as she unknowingly overshared information about her personal life and his new girlfriend that he only met 20 days ago.
Delilah and other buyers came into the house to tour it with everyone still inside sleeping and indecent. It was very humiliating and uncomfortable.This agent is divorced living in an apartment and basically said she's doing anything for a sale. This agent and his new girlfriend are trying to scam a 60 year old man out of his house that he shared with our deceased mother who loved this house more than anything. Please be aware that they are targeting older people with homes he has no control over the situation they are strong arming him and he will make absolutely nothing if he sales this house.
Reviewed March 29, 2023
On September 15, 2022 at the end of the leasing period, I turned in the keys of the apartment I had been renting for 3 years in ** Pompano Beach, FL, to the landlord's realtor, Mrs ** with Tenace/Century 21. She confirmed everything was in perfect condition and made a video of the property and sent it to the landlord. His name is DIEGO **. Mr ** has not returned my deposit and it has now been 6 months. He has not responded to my requests for my deposit. I understand he lives in Argentina according to his realtor. Neither the Broker, Robert ** nor the landlord’s realtor, Mrs **, assume any responsibility for the above nor agree to help me or intercede on my behalf. As I understand it, Tenace/Century 21 still represents Mr ** in spite of his being in contempt of Florida Law regarding owners and tenants. Please feel free to share this post as all of the above is true.
Reviewed July 21, 2022
They are scammers. They will commission at 6% and do the bare minimum. When buying, they will make you do all the work house hunting, Rarely contact you, and if they do, only to show you the most expensive houses in your budget or ** houses that manipulate you. They will try to push you to buy the most expensive house and act like it’s in your best interest.
Reviewed June 24, 2022
Todd was recommended by a woman at my new job. He initially came across very friendly. However, he crossed several boundaries. He shared personal information regarding my family, our finances, offers, etc. to the woman I worked with. She then shared this information with others at work. This was a new job and made things very uncomfortable for me. He made several rude comments. For instance, when I was discussing with my husband our budget for purchasing a home, I said I'd like to put in new kitchen counters right away. Todd put me down for being shallow and said, "Don't be that way." We put in 3 different offers with him. Solid offers, $15,000 - $20,000 over asking, conventional loan, etc.
He constantly told us to keep going up on our offers. We felt very pressured by him. Never comfortable. He was always late to showings. Oftentimes an hour or more late. He is a talker. Frequently bragging about himself, his accomplishments in high school, how great he was at selling homes, etc. My husband would have to cut him short so we could be home before 10pm. He brought along his daughter who has autism. She was very sweet, we also have an autistic child. So, at first it was nice. But, he used his daughter for sympathy points with his customers. That crossed a line for my husband and I.
He's also has antiquated business practices. He will only use paper. He refuses to use Dotloop or any form of electronic signatures. It was very frustrating. Lastly, we did the majority of home searching ourselves. He didn't listen at all to the things my husband and I wanted in a home. He would send us homes that we'd already looked at and didn't like at all saying things such as, "You need to keep your minds open and revisit this house." He's very judgmental and rude. Do yourself a favor and find a different agent.

Reviewed April 27, 2022
I called Dennis in the Sparrow Bush NY location and asked about a home and he laughed. He stated it's probably sold ask the right questions whatever that meant. Obviously he is not interested in selling homes. Maybe this office is a front for some kind of other business but definitely not sales of homes, that's my opinion only.
Reviewed April 8, 2022
Fernando represented the home we made an offer on as the seller and the realtor. He guaranteed it would appraise. It did not. Way under in fact, he tried he said to work with us and eventually we had to cancel because we could not come up with the gap due to the low appraisal which was guaranteed wouldn't happen. Just unprofessional and so far worst realtor we have dealt with. The market is crazy but also some responsibility is for the realtor especially when they are the seller. Good luck to everyone else and hope you get a home.
Reviewed Sept. 4, 2021
Reviewed July 15, 2021
I am elderly and on fixed income but this real estate company defrauded me of over $1000 using their "in-house" FRS Escrow Service my C21 FRS agent promoted. When I caught the fraud and asked them to correct the "errors" they fed me condescending lies. I am now forced to escalate this to California Department of Corporations.
Randy ** owner/broker uses wholly owned escrow and funding companies he created to control the entire transaction where fees and charges are two to three times higher than industry standard but in my case also shifted over $1000 in costs from the Buyers side to my (Seller's) side of the transaction in violation of the contract terms and refused to correct the fraud even after it was identified. Some of the clever tricks used to hide the fraud during escrow were to create a "rush" by letting the sales contract expire, using expired HOA documents, and never providing an estimated settlement accounting prior to close even after requesting it. This is unprofessional and shows a lack of integrity.
Reviewed April 21, 2021
In Australia, l had a very bad experience with 21 Century hills district. I put a Google review, but the principal at 21 century hills district threatened me to be sued if l don't put the google reviews and ratings, even three stars. Hey, Mr M! This is a democracy nation, if you wanna do the same thing again, go to North Korea. I have a freedom of speech and own words to express. Now l know why your business got 4.7 overall on google reviews.
Reviewed March 5, 2021
I haven't used a real estate in some time. But, we did use them to move into this neighborhood. We were satisfied with the agents and the service. And we have friends who have used them more recently.
Reviewed July 29, 2020
I have been working with Beverly for some time now. She works in Calaveras County. Let me tell you first off you need a lot of patience with her. She will tell you that she will call you back and you will never never get a call back. When she does she will tell you that she will have an answer to your offer tomorrow. Tomorrow comes and nothing. It’s been a month and I haven’t received an answer, a denial nor a counter to my offer. My check is just in limbo. Please read all documents. I told her to submit an offer for a certain amount, shared closing fees and she put a different amount with the seller paying all closing fees. Of course they were not going to accept..
I then went to speak to Darci in the same office. She is the agent representing the seller. She is so rude. Always telling me that I was wasting her time and the sellers. She would speak down to me like if I was a nobody. These women are in customer service jobs and that’s one of the main things they lack. Darci went as far as telling me that she has no time to entertain me anymore. I submitted an offer $5,000 under the asking price. How is that an offense. It’s not. That’s why there is such thing as counters. But to the date I have never received a counter or anything. Please do yourself a favor and DO NOT step foot in their office.
Reviewed July 27, 2020
Tracy ** is the worst realtor you can find. She did not care about what my family and I were looking for. Anytime we had a question for her she would answer "I don't know". Tracy showed us houses that were completely trashed and not even close to what we wanted to look at. The whole time she seemed to only care about getting paid. She didn't even care if we got an inspection on the house saying that "people dont do that around here".
My family and I were moving to SC from out of state and because we were on a time crunch. Tracy took advantage of that and was very unhelpful. We thought about getting a different realtor several times and didnt end up doing so because of how little time we had to move. We ended up having to buying a house that we hate and are disgusted by because she did not show us houses we wanted to see and only showed us houses that were falling apart. We cannot wait to get out of this house she sold us. Overall very dissatisfied.
Reviewed May 17, 2020
Agent came to see me and my elderly father the other day to talk to us about selling our house. He spoke at us not to us. Demanded we do everything he told us. Was very intimidating. Texted me over and over agian. Over spoke. Would not let me speak. Upset me and my disabled father. Very bad experience. Never again. Horrible person! We wanted someone to work with us not against us!
Reviewed April 10, 2020
As a buyer's agent Debbie ** is the worst. I came in contact with Ms. ** while I was a seller and she had a buyer. She lacks knowledge, acts unprofessional and does nothing to move a deal forward. This was the most frustrating experience I have ever had while trying to work with a buyer and I have bought and sold over 100 homes. Stay away from her!! In the end, she just kicks her commission to her buyer because she knows that she was useless. I have receipts.
Reviewed March 25, 2020
I'm very pleased to recommend Henrietta ** as a professional Real Estate Broker. I've worked with Henrietta for the past five years. Not only has she been the key player for all of my home rentals, but she's also become a personal friend. Henrietta's skills and leadership qualities would make her an invaluable addition to helping any landlord with all of their rental needs. While Henrietta has found success at Century 21, she's always looking to maximize her skills as a leader in the real estate field. She's an excellent communicator and knows a tremendous number of people. She has used her friendly personality to develop a platform for finding suitable housing for a variety of perspective tenants. She always has her finger on the tenant needs’ and housing availability.
Henrietta marries her speaking skills with a working knowledge of real estate marketing. She does her research to screen clients and is able to assure the landlord that prospective tenants will qualify to become reliable and safe tenants. In addition to her professional qualifications, Henrietta has personal qualities that make her well-suited to leadership. She's naturally fallen into the role of "point person" that I go to with all of my questions. She's not afraid to suggests new directions to explore. Henrietta is a person with vision. On a personal note, Henrietta has become a dear friend over our years of working together to fill vacancies in my rental properties. Her integrity and friendly personality are just icing on the cake of her many other qualifications. Henrietta has my highest recommendation for fulfilling any, and all of your real estate needs.
Joanne
Reviewed Jan. 23, 2020
I had a bad experience yesterday when I was going to look houses to rent Las Vegas. Since when I met the Agent ** at first time. After look first house, she had not gave to me as customer service a nice met. She refuse to show me house that we had made an appointment on the next weekend and said she is busy closing a house to other customer. After that I make other appointment with her to next weekend to show me other house to rent. Before she text me asking me if I'm not interest to buy house, I said that I'm not qualified to buy now so I need rent. After that she make an appointment with me on Tuesday 01/21/2020 at 2pm. I text her, "I'm going be late 15' / 2:15pm." She said. "It ok. No worry."
When I arrived at house 20' late at 2:20 pm ( o it was 5' later ), she came to me screaming to me, saying that her time is money and I can't be late 30' and she can't show me the house anymore, and she was so rude, screaming and treat me like a **. My husband heard inside the car and asked me to me to come inside the car and leave, because we don't need that treatment from her.
After that I tried to call to the office that she worked and nobody contact me back. I started to cry because no one in USA never ever treated me that way and I had not did nothing wrong. I'm so sweet person and always I treat ** very good. I had all text and everything printed to show to her manager and make sure she's is not doing this to anyone. After she met me, she was pay attention on my accent and she was asking me about my nationality. I said, "Driving. Can't reply. I'm Asian, Brazilian and I'm American, and I can't by house only rent right now."
After that her treatment change a lot with me, until our last meeting yesterday at house. I felt so discriminated from her because I'm not qualify to buy house and I'm asian with accents and Brazilian, she treat me as a ** or worse. I'm still recovery from her insults and to make wait my time all day yesterday. I want complain against her with all places that I can file and I have all prove of everything happened with me. ** treat me isulting me because I want rent a house, I can't buy, so prefer she refuse to be my real estate instead treat that way. I swear all my information are true. Century 21 - 8350 Durango Dr / Las Vegas - NV.
Reviewed Dec. 14, 2019
STAY AWAY!!!! Kim ** and her bosses do NOT care about helping you buy a home!! They are only interested in selling the one you already own to make herself money. She will give you all the time in the world to earn money selling your home, but when it comes to your home purchase - she is never available to take you to any houses you want to see until they are already in contract. Then will try to get you to buy the home from the people she flips houses with! She is the most sneaky, lying, selfish real estate agent I have ever worked with! Kim left me homeless living in a hotel!!! She only cares about making money and not helping you find your dream home! Wish I could give no stars!!!

Reviewed Dec. 5, 2019
I had an interaction Lisa ** who is an agent in the Toronto area. She is highly unprofessional and mentally unstable. She arrives several hours late for appointments and abruptly goes on "vacation" in the middle of transactions and can not communicate this prior. Furthermore, she is very abusive. Called myself a paying client a "dumb **" and "** trash" several times among other names. Shes told me I'm not educated and talks down to clients. She held me hostage in an elevator throwing herself into it and holding the door open for over a half hour while she had a mental crisis yelling all kinds of obscenities. I had to call the police. I do not recommend her to anyone as she is very unsafe to be alone with. I feel she is a large safety risk to the public given how mentally unstable she is.
Reviewed Oct. 11, 2019
Always had perfect inspections and never missed a week's rent. We made call outs for the mold for months and never got fixed, too many complaints to go through.....but would not recommend this company, we still are waiting for our bond 45 days later and no communication...and yes we had written out what was wrong with the property at the beginning.
Reviewed Sept. 22, 2019
I have the worst experience of Rustenburg Century 21. I have been leasing a property in Rustenburg since July 2019. At first the company seemed to be very professional with their contracts and promises of taking good care of me and my property. I informed them that I will be moving to Potchefstroom and then on to China in the next three months.
The first signs of incompetence were when we moved out. The agent appeared with her apprentice and took photos of the interior and exterior of the house for the whole time it took to move our furniture out of the house. Approximately 4 hours. They were in the way of the movers and had to be asked to get out of the way repeatedly. The intended renters then appeared and started criticizing the house. The said renters had visited the house on two previous occasions after which they signed a 24-month contract to rent since they really liked the house and garden. The renters moved in the next day.
The following week I was sent a letter directly from the renter addressed personally to me listing all the faults of the house that had to be corrected. This letter was addressed directly to me, and just passed on by the agent from Century 21. I thought the agency were supposed to be my representative and go between to the renters. I agreed to have most of the faults repaired or replaced at my cost. I requested Century 21 to send me a repair estimate for the agreed faults. That was two months ago. I have not received any response.
Then I received an email from Century 21 two weeks ago with a letter from the renter informing me that they are breaking their contract and will be vacating the property at the end of September 2019. I informed Century 21 that this was unacceptable and requested Century 21 to inspect the property and give me feedback on the condition of the house and garden. There was also a letter attached about one of my trees possibly damaging the wall of a neighboring property. I requested Century 21 to have the tree branch sawed off at my cost to prevent any damage.
Up to today, September 22, 2019, I have not had any response from Century 21 regarding the breaking of contract or my request for estimates of repair costs. I trusted them to look after me and my property but they have failed grossly in their promises. The two representatives from Century 21 I have dealt with are: Rental Agent: Karin ** and Rental Manager: Beanca **. **.
Reviewed Sept. 14, 2019
This review represents my experience with Century 21 in South Haven, MI. Specifically, the short term rental division (Big Blue Beach Rentals) -- which is owned by Ryan, who is the managing broker for this Century 21 agency.Big Blue operates out of the same office and Ryan's contact phone identifies him as the contact for Century 21 and for Big Blue.
The "management" of our rental property consisted only of taking reservations from the VRBO listing that Big Blue/Century 21 posted. However, when it comes to house cleaning, house prep, forwarding rental $ to the owners, paying appropriate taxes to the locality, creating appropriate tax reporting forms for us, responding to owners' questions, reporting on income from rentals, taking out trash, marketing the property for rent -- none of these things was done properly, if at all.
It would take too much space to list all issues. But, a few examples should suffice:
1) FRAUD: We got fed up with Big Blue/Century 21 so we brought our rental business to another mgt company. Big Blue was supposed to forward the pre-paid $ from 3 future (existing)reservations. Big Blue has forwarded only a portion of these rents. Ryan (the owner) has refused to answer emails that question the discrepancy between the actual $ collected on our behalf and the forwarded $.2) Trash not taken out for 3 weeks! We kept the trash cans in the garage. Big Blue should have taken out trash after each rental, and returned the cans. Trash was also not taken out from in the kitchen.
3) Missing items, pots, pans, etc. We notified Big Blue/Century 21 of many missing items -- things taken or broken or whatever. Big Blue did not investigate (didn't even go over to the house to look!!) nor contact any of the renters to see what happened or try to collect damages from the security deposits. So, there was absolutely no quality control verifying status after each rental.
4) Relied on sub-standard cleaning service to do all of their house prep. The cleaning company consisted of part-timers who were all new each time. As such, they had no clue about anything in the house. They could not know what was missing or where furniture was supposed to go. They put queen blankets and sheets onto twin beds, and twin blankets and sheets on queen beds. Sometimes, they did not make beds with sheets, sometimes they did not make beds with blankets. So, the bed-making was essentially "fake".
5) No response from Ryan or the "manager" to emails, texts, phone calls.
6) Payment of rents is not made in a timely fashion. Big Blue issues checks to owners only once/mo. However, they did not issue us a check for 2018 rents until July 2019! Other short term rental mgt companies will pay owners the collected rent after each rental is completed.
7) Unethical representation: Ryan (owner of Big Blue and of this Century 21 affiliate) did not tell us that Big Blue actually has no employees. Not even the "manager" (Sandy) was a full-time employee. We did not know that Sandy was actually a full-time employee of Century 21 as the administrative secretary. She could not possibly "manage" any properties since she had another full-time job. All cleaning and prep work for each property was left to the inept cleaning company. There was absolutely no oversight or quality control of the home's presentation to the renters: no toilet paper, no soap, no paper towels, hair on toilet seats, etc. You get the idea. The website was essentially fake -- which we did not know. We only found out that the website was abandoned when we asked why our property was not listed on their website!
8) No property marketing: The vacation rental market is quite competitive. You really need to market your property a bit. A website, yard signs, Facebook ads, other ads, flyers for guests to take home and share with their friends, etc. Big Blue did none of this. Big Blue even has an abandoned website! It's better to have NO website rather than an abandoned out-of-date website!
As of this writing (9/14/19) Ryan has refused to respond to my inquiries re: the rent collected vs rent paid.
Reviewed Sept. 2, 2019
Provided their "home inspection" and the "home inspector" charged more than initially quoted and failed to discover easily visible issues such as: windows not working properly, missing window screens, unpainted wood, non-functioning A/C, non-functioning dishwasher, missing light fixtures, missing light fixtures, missing door knobs, non-like fixtures replaced, non-functioning garage door openers, non-functioning garage door, range top non-functioning, water lines corroded. These items have cost the home owner and the home warranty company an exorbitant amount of money. They receive their commission and the home owner is left to pick up the pieces.
Reviewed July 30, 2019
Through the course of a commercial real estate transaction that a Century 21 agent, acting as the representative for the Business Asset purchase Agreement, on behalf of the Seller/leaseholder, the agent has lied to us, hung up on our real estate agent, provided false information to us, sent a contract with typos in it, failed to follow through with his own statements made to us in email form and failed to follow through with the request of the Seller that he represents. This has resulted in us effectively being pushed-out of a real estate opportunity. We believe this was done for the agent's own financial gain and has come at our business' expense. The agent has shown incredible unprofessionalism and unethical behavior resulting in us filing a claim with State of CA, Dept of Real Estate.
Reviewed June 13, 2019
Century 21 Winklhofer Agent Lori ** in Clarence NY did nothing to represent our home in marketing and also as a seller's agent. Canceled open houses. Had criminal home inspectors in buyer’s side who had warrants upon further research come to our home. Told us we didn’t need to be there and inspector threw a fit about my husband keeping an eye on him. Left abruptly. Buyers did not go through with purchase one half hour after. Lori texted us. She didn’t want to call us. It was too late. Back on market, sold again, inspection done, buyer's mortgage company non approved buyers day before closing day. Our lawyer called us. Lori had not phoned us in 6 weeks. Stated she doesn’t talk to anyone. Was going to sell our home for 15,000 under listing price to these unqualified buyers.
Third time after the second buyer finally sold, our house was approved by FHA with previous buyers for 183,000. Inspection came and once again Lori told us we didn’t need to be there and she wasn’t going either. The buyer's inspector came up with some minor things that had passed 2 previous inspections. Lori did not inform new buyers of preapproved FHA to their Realtor and inspection pass. We he we were going to move on this sale because we were about to expire with her. She called the other Realtor to then disclose our ability of home to pass their qualifications. Guess what the other Realtor said, "No my buyers will take it." Walk through before closing Lori said we didn’t need to be there. I went and spoke with the buyer's Realtor and reassures the buyers. Their Realtor thanked me.
She had never spoken to Lori the whole transaction. We closed on the house and Lori called my husband 3 days after saying she’d have to call the lawyer to check on the pool because it was covered. He said, "The closing passed and my wife went to the walk through and pulled back the cover." After that we never did hear from Lori. I’m sure she had no issues cashing her commission check. If you wish to be for sale by owner and pay a ghost for doing nothing you should work with Century 21! Wendy ** Buffalo NY
Reviewed May 1, 2019
Bought 2 homes from the same agent within 2 years, not knowledgeable at all, anything to sell a house in my opinion, who do I report him to? Basement foundation leaks terribly, nothing disclosed at closing other than lady (seller) when asked to realtor claims about water in the basement, Nothing a towel can't clean up, totally lied to our face. This home is for my 23 year old daughter, now I have 6 contractor bids between 20,000 and 12000.00, above and beyond her new 92000.00 mortgage, help, any one **, Mike.
Reviewed March 20, 2019
**, Listed our home and found the buyer, all went well until he had an issue with his buyer that could not find an insurance company to underwrite the policy because of the inspection company that he chose to use. It started to be an issue until I said, "Why do you use the insurance company that currently underwrites the property?" Good idea from a none real estate person like myself? Do you think?
That is not the big issue, the issue was the buyer wanted personal items, we agreed to the sale outside of escrow. Since I live in Costa Rica and my soon to be EX-Wife lives in Nevada, ** was to be at the closing to get a personal check or cash for $2500.00. The buyer didn't issue a check outside escrow and they increased the sale amount which will result in a federal taxable gain. I ask him to pay the additional Federal tax that will be imposed and he refused to correct this problem with Escrow and or to take personal responsibly for his mistake that will cost me over $900.00. ** is with CENTURY 21 Real Estate Champions. 4350 Duhme Road, Madeira Beach, FL 33708. 727-398-2774.
Reviewed Feb. 16, 2019
Mark ** was as professional as they come! From the beginning, he was very friendly and made me feel very comfortable. He made sure that if I had any problems, concerns or just small questions, to help me right away. My first home to sell and this process went very smooth. I would recommend him to any and everyone who’s looking for a Real Estate Agent who really understands the business and gets to know his clients to give the best service. Thank you Mark not only for making this a smooth transition, but for your kindness and understanding. It really made a difference.
Reviewed Feb. 14, 2019
The seller was by contract to fix an electrical problem with the dishwasher. He (the seller) provided false documents of a reputable electrical co. I provided pictures that proved otherwise. They did nothing!!
Reviewed Jan. 25, 2019
This is to inform you that a major scandal is now in the works. The family that holds the Master franchise in Central America is implicated in a squatting scandal and this video as you can see has gone viral. Century 21 in the US has a fine reputation however the Gonzalez family has abused its position of trust and has now been exposed in this squatting scandal. Those who look to buy properties be careful here because the plutocrats steal and the judiciary are their servants. Our squatters are the franchise owners of Century 21, Sothebys and Stewart Title so be aware because the judicial system does not protect you especially if you all are a foreign investor.
Century 21 Real Estate Company Information
- Company Name:
- Century 21
- Website:
- www.century21.com