
Century 21 Real Estate Reviews
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About Century 21 Real Estate
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Century 21 is a real estate franchise that offers help buying, selling and renting properties, including luxury homes and commercial real estate. It has local agents across the United States and 85 other countries, and its website can help you find listings, agents and information to guide you through whatever end of a real estate deal you’re on.
Visit www.century21.com- Large agent network
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Century 21 Real Estate Reviews
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Reviewed Dec. 5, 2019
I had an interaction Lisa ** who is an agent in the Toronto area. She is highly unprofessional and mentally unstable. She arrives several hours late for appointments and abruptly goes on "vacation" in the middle of transactions and can not communicate this prior. Furthermore, she is very abusive. Called myself a paying client a "dumb **" and "** trash" several times among other names. Shes told me I'm not educated and talks down to clients. She held me hostage in an elevator throwing herself into it and holding the door open for over a half hour while she had a mental crisis yelling all kinds of obscenities. I had to call the police. I do not recommend her to anyone as she is very unsafe to be alone with. I feel she is a large safety risk to the public given how mentally unstable she is.
Reviewed Oct. 11, 2019
Always had perfect inspections and never missed a week's rent. We made call outs for the mold for months and never got fixed, too many complaints to go through.....but would not recommend this company, we still are waiting for our bond 45 days later and no communication...and yes we had written out what was wrong with the property at the beginning.
Reviewed Sept. 22, 2019
I have the worst experience of Rustenburg Century 21. I have been leasing a property in Rustenburg since July 2019. At first the company seemed to be very professional with their contracts and promises of taking good care of me and my property. I informed them that I will be moving to Potchefstroom and then on to China in the next three months.
The first signs of incompetence were when we moved out. The agent appeared with her apprentice and took photos of the interior and exterior of the house for the whole time it took to move our furniture out of the house. Approximately 4 hours. They were in the way of the movers and had to be asked to get out of the way repeatedly. The intended renters then appeared and started criticizing the house. The said renters had visited the house on two previous occasions after which they signed a 24-month contract to rent since they really liked the house and garden. The renters moved in the next day.
The following week I was sent a letter directly from the renter addressed personally to me listing all the faults of the house that had to be corrected. This letter was addressed directly to me, and just passed on by the agent from Century 21. I thought the agency were supposed to be my representative and go between to the renters. I agreed to have most of the faults repaired or replaced at my cost. I requested Century 21 to send me a repair estimate for the agreed faults. That was two months ago. I have not received any response.
Then I received an email from Century 21 two weeks ago with a letter from the renter informing me that they are breaking their contract and will be vacating the property at the end of September 2019. I informed Century 21 that this was unacceptable and requested Century 21 to inspect the property and give me feedback on the condition of the house and garden. There was also a letter attached about one of my trees possibly damaging the wall of a neighboring property. I requested Century 21 to have the tree branch sawed off at my cost to prevent any damage.
Up to today, September 22, 2019, I have not had any response from Century 21 regarding the breaking of contract or my request for estimates of repair costs. I trusted them to look after me and my property but they have failed grossly in their promises. The two representatives from Century 21 I have dealt with are: Rental Agent: Karin ** and Rental Manager: Beanca **. **.
Reviewed Sept. 14, 2019
This review represents my experience with Century 21 in South Haven, MI. Specifically, the short term rental division (Big Blue Beach Rentals) -- which is owned by Ryan, who is the managing broker for this Century 21 agency.Big Blue operates out of the same office and Ryan's contact phone identifies him as the contact for Century 21 and for Big Blue.
The "management" of our rental property consisted only of taking reservations from the VRBO listing that Big Blue/Century 21 posted. However, when it comes to house cleaning, house prep, forwarding rental $ to the owners, paying appropriate taxes to the locality, creating appropriate tax reporting forms for us, responding to owners' questions, reporting on income from rentals, taking out trash, marketing the property for rent -- none of these things was done properly, if at all.
It would take too much space to list all issues. But, a few examples should suffice:
1) FRAUD: We got fed up with Big Blue/Century 21 so we brought our rental business to another mgt company. Big Blue was supposed to forward the pre-paid $ from 3 future (existing)reservations. Big Blue has forwarded only a portion of these rents. Ryan (the owner) has refused to answer emails that question the discrepancy between the actual $ collected on our behalf and the forwarded $.2) Trash not taken out for 3 weeks! We kept the trash cans in the garage. Big Blue should have taken out trash after each rental, and returned the cans. Trash was also not taken out from in the kitchen.
3) Missing items, pots, pans, etc. We notified Big Blue/Century 21 of many missing items -- things taken or broken or whatever. Big Blue did not investigate (didn't even go over to the house to look!!) nor contact any of the renters to see what happened or try to collect damages from the security deposits. So, there was absolutely no quality control verifying status after each rental.
4) Relied on sub-standard cleaning service to do all of their house prep. The cleaning company consisted of part-timers who were all new each time. As such, they had no clue about anything in the house. They could not know what was missing or where furniture was supposed to go. They put queen blankets and sheets onto twin beds, and twin blankets and sheets on queen beds. Sometimes, they did not make beds with sheets, sometimes they did not make beds with blankets. So, the bed-making was essentially "fake".
5) No response from Ryan or the "manager" to emails, texts, phone calls.
6) Payment of rents is not made in a timely fashion. Big Blue issues checks to owners only once/mo. However, they did not issue us a check for 2018 rents until July 2019! Other short term rental mgt companies will pay owners the collected rent after each rental is completed.
7) Unethical representation: Ryan (owner of Big Blue and of this Century 21 affiliate) did not tell us that Big Blue actually has no employees. Not even the "manager" (Sandy) was a full-time employee. We did not know that Sandy was actually a full-time employee of Century 21 as the administrative secretary. She could not possibly "manage" any properties since she had another full-time job. All cleaning and prep work for each property was left to the inept cleaning company. There was absolutely no oversight or quality control of the home's presentation to the renters: no toilet paper, no soap, no paper towels, hair on toilet seats, etc. You get the idea. The website was essentially fake -- which we did not know. We only found out that the website was abandoned when we asked why our property was not listed on their website!
8) No property marketing: The vacation rental market is quite competitive. You really need to market your property a bit. A website, yard signs, Facebook ads, other ads, flyers for guests to take home and share with their friends, etc. Big Blue did none of this. Big Blue even has an abandoned website! It's better to have NO website rather than an abandoned out-of-date website!
As of this writing (9/14/19) Ryan has refused to respond to my inquiries re: the rent collected vs rent paid.
Reviewed Sept. 2, 2019
Provided their "home inspection" and the "home inspector" charged more than initially quoted and failed to discover easily visible issues such as: windows not working properly, missing window screens, unpainted wood, non-functioning A/C, non-functioning dishwasher, missing light fixtures, missing light fixtures, missing door knobs, non-like fixtures replaced, non-functioning garage door openers, non-functioning garage door, range top non-functioning, water lines corroded. These items have cost the home owner and the home warranty company an exorbitant amount of money. They receive their commission and the home owner is left to pick up the pieces.
Reviewed July 30, 2019
Through the course of a commercial real estate transaction that a Century 21 agent, acting as the representative for the Business Asset purchase Agreement, on behalf of the Seller/leaseholder, the agent has lied to us, hung up on our real estate agent, provided false information to us, sent a contract with typos in it, failed to follow through with his own statements made to us in email form and failed to follow through with the request of the Seller that he represents. This has resulted in us effectively being pushed-out of a real estate opportunity. We believe this was done for the agent's own financial gain and has come at our business' expense. The agent has shown incredible unprofessionalism and unethical behavior resulting in us filing a claim with State of CA, Dept of Real Estate.
Reviewed June 13, 2019
Century 21 Winklhofer Agent Lori ** in Clarence NY did nothing to represent our home in marketing and also as a seller's agent. Canceled open houses. Had criminal home inspectors in buyer’s side who had warrants upon further research come to our home. Told us we didn’t need to be there and inspector threw a fit about my husband keeping an eye on him. Left abruptly. Buyers did not go through with purchase one half hour after. Lori texted us. She didn’t want to call us. It was too late. Back on market, sold again, inspection done, buyer's mortgage company non approved buyers day before closing day. Our lawyer called us. Lori had not phoned us in 6 weeks. Stated she doesn’t talk to anyone. Was going to sell our home for 15,000 under listing price to these unqualified buyers.
Third time after the second buyer finally sold, our house was approved by FHA with previous buyers for 183,000. Inspection came and once again Lori told us we didn’t need to be there and she wasn’t going either. The buyer's inspector came up with some minor things that had passed 2 previous inspections. Lori did not inform new buyers of preapproved FHA to their Realtor and inspection pass. We he we were going to move on this sale because we were about to expire with her. She called the other Realtor to then disclose our ability of home to pass their qualifications. Guess what the other Realtor said, "No my buyers will take it." Walk through before closing Lori said we didn’t need to be there. I went and spoke with the buyer's Realtor and reassures the buyers. Their Realtor thanked me.
She had never spoken to Lori the whole transaction. We closed on the house and Lori called my husband 3 days after saying she’d have to call the lawyer to check on the pool because it was covered. He said, "The closing passed and my wife went to the walk through and pulled back the cover." After that we never did hear from Lori. I’m sure she had no issues cashing her commission check. If you wish to be for sale by owner and pay a ghost for doing nothing you should work with Century 21! Wendy ** Buffalo NY
Reviewed May 1, 2019
Bought 2 homes from the same agent within 2 years, not knowledgeable at all, anything to sell a house in my opinion, who do I report him to? Basement foundation leaks terribly, nothing disclosed at closing other than lady (seller) when asked to realtor claims about water in the basement, Nothing a towel can't clean up, totally lied to our face. This home is for my 23 year old daughter, now I have 6 contractor bids between 20,000 and 12000.00, above and beyond her new 92000.00 mortgage, help, any one **, Mike.
Reviewed March 20, 2019
**, Listed our home and found the buyer, all went well until he had an issue with his buyer that could not find an insurance company to underwrite the policy because of the inspection company that he chose to use. It started to be an issue until I said, "Why do you use the insurance company that currently underwrites the property?" Good idea from a none real estate person like myself? Do you think?
That is not the big issue, the issue was the buyer wanted personal items, we agreed to the sale outside of escrow. Since I live in Costa Rica and my soon to be EX-Wife lives in Nevada, ** was to be at the closing to get a personal check or cash for $2500.00. The buyer didn't issue a check outside escrow and they increased the sale amount which will result in a federal taxable gain. I ask him to pay the additional Federal tax that will be imposed and he refused to correct this problem with Escrow and or to take personal responsibly for his mistake that will cost me over $900.00. ** is with CENTURY 21 Real Estate Champions. 4350 Duhme Road, Madeira Beach, FL 33708. 727-398-2774.
Reviewed Feb. 16, 2019
Mark ** was as professional as they come! From the beginning, he was very friendly and made me feel very comfortable. He made sure that if I had any problems, concerns or just small questions, to help me right away. My first home to sell and this process went very smooth. I would recommend him to any and everyone who’s looking for a Real Estate Agent who really understands the business and gets to know his clients to give the best service. Thank you Mark not only for making this a smooth transition, but for your kindness and understanding. It really made a difference.
Reviewed Feb. 14, 2019
The seller was by contract to fix an electrical problem with the dishwasher. He (the seller) provided false documents of a reputable electrical co. I provided pictures that proved otherwise. They did nothing!!
Reviewed Jan. 25, 2019
This is to inform you that a major scandal is now in the works. The family that holds the Master franchise in Central America is implicated in a squatting scandal and this video as you can see has gone viral. Century 21 in the US has a fine reputation however the Gonzalez family has abused its position of trust and has now been exposed in this squatting scandal. Those who look to buy properties be careful here because the plutocrats steal and the judiciary are their servants. Our squatters are the franchise owners of Century 21, Sothebys and Stewart Title so be aware because the judicial system does not protect you especially if you all are a foreign investor.
Reviewed Jan. 15, 2019
Horrible service. Century 21 is not professional at all and they're all liars looking to get paid easy. Gave me false information about homes. Kenyatta I think was the realtor's name. Horrible attitude and lies about the homes they're offering.

Reviewed Dec. 20, 2018
The property at ** is desired to be sold. The Century 21 agent sets up random buyer home inspections and when she comes she and the prospective buyers park in the tenants' parking spaces many times and today the agent brought her daughter and husband to her physical property listing and was so rude roaming the street on her cell phone and blocking the driveway while her daughter argued with one of the tenants regarding her refusal to move out of the driveway unless being threatened the cops would be called if she didn't move so tenants could get out of the driveway and on with their day.
The whole issue of the property is a game and the agent is only concerned in her commission and does not care at all about any of the legal realizations of the property like huge improvements to be made including termite riddance. It is redundant a pre 1978 wood structured home would not be inspected by a licensed contractor externally and internally 1st before layperson buyers waste their time snooping into the privacy of the tenants 4 walls. Century 21 is playing a game of harass the tenant then the new owner who may demo the property won't have to pay rent stabilization relocation fees.
Mind you this property is listed in 1903, the year the land was subdivided not the year (in the 70's) when they were built. The seller is trying to sell for over $1,000,000 that a buyer could live here, etc. But the current trustee's monthly revenue is $3,000. What buyer would pay over $1,000,000 for property pay an additional $100,000 relocation to remove 5 tenants and simply live in a place with no wall a/c; no dryers in the units and multiple exterior visible improvements. If and when, I think this place is a demo; that's if the buyer wants to recoup his investment. Really, a pre 1978 dwelling under Los Angeles Rent Control... Properties dating beyond 1978 a landlord gets the rent they ask for. Honestly, could sell quicker if just disclosed everything and put the cards on the table. Being dishonest and not disclosing everything could result in legal action against the seller and Century 21. I would never use them or listen to their commercials.
Reviewed Dec. 16, 2018
I was selling my 2 homes myself when a person came to my home where I lived and said he was interested in my house. I spent about 35 to 40 minutes showing the property and answering questions. At the end, he then stated he was a real estate agent. I was upset but gave him the benefit of the doubt. He listed my smaller home $6000 less than what I wanted and sent me comparisons of other similar homes but they were all in need of much repair. I had just remodeled my home. He was constantly trying to devalue my property just so he could make a quick sale. There are other things he did that were highly unethical but I do not want to bore the reader with it so I will just say do not hire these people! Find a reputable agent to properly sell your home. Now I have wasted 6 months with these people as they are refusing to cancel the contract.
Reviewed Sept. 16, 2018
First time home buyer here. We got in contact with Jeff through Zillow. At our only meeting, Jeff promised he would email us listings of houses we might want to see. He also asked us to sign a year-long contract. (Our first unknown mistake) I kept up with paperwork and sent him listings of houses we'd like to see. He always emailed right away saying he would check into the details the next day. 2 weeks later there was no contact or effort to get us a tour of the house. This happened over a dozen times. We got tired of it. We expect more out of a realtor. So I called Jeff's office and asked the broker - Conrad - to end the contract early.
2 weeks later I heard nothing in return from Conrad. I called again and asked about the termination letter. He said he would send it right away. 1 month later and we had no letter. I contacted Conrad yet again and he emailed me a copy of the letter he'd sent a month ago. He got our last names wrong and he sent the letter to my neighbor's house number. Absolutely frustrating. We are very glad to no longer "work" with Jeff ** and Century 21.
Reviewed Aug. 19, 2018
In July 2017, this agent called my company Buoyline Pools and Services Limited to service the swimming pool at her tenant’s property. I met with her at the property and soon after proceeded to open, clean and got the pool up to swimming condition and billed her for the services rendered. When it’s time to collect, she refused to pay, lying that she never contacted us, never met me and that it was the tenant who’s supposed to pay. We’ve been very patient with her for over a year now, even contacting the tenant ourselves but were told differently. Each time we contacted her to collect payment, she would reply with more lies.
Reviewed Aug. 6, 2018
I am writing to complain about realtor Oscar ** BRE #** who is employed with Cardenas and Company through Century 21 located in Chula Vista, CA. due to the lack of professionalism and work ethics. We began our home search in mid January of 2018, we mentioned to Mr. ** that we had a preferred budget and he agreed to help us with our home search. Flash forward six months or so, my husband and I submitted an off to which is now our home in the beginning of June 2018; however we did go through the escrow process with him being dishonest about a lot of important information based on our home, Mr. ** made the whole process extremely stressful for my family and I.
The day we put an offer on our home, he mentioned to us he will be going out of town for a week in regards of a "business trip" and would have limited reception, he gave us the name of his partner David ** whom he works for, to reach out to him when we are unable to get a hold of him. When my husband did reach out to Mr. **, he would not be able to assist as much as we hoped and we were not a priority to him since we were not clients of his. We, as first time home buyers had no idea what we were doing nor what we were required to do. To make matters worse Mr. ** submitted our offer to the seller and did not include our preferable closing cost amount.
When we approached Mr. ** about our concern with the closing cost he apologized and stated he would gladly put in a part of his commission into our closing cost. My husband and I did not feel comfortable doing so and decided to back out, we informed Mr. ** we were going to back out from the offer and he went into depth about how much he cared for our family and insisted in giving us what we need in order to make us feel comfortable with our purchase, since he took his son to prior open houses we felt like it was unfair to take that away from his family; however Mr. ** was very persistent about sharing a part of his commission. My husband and I discussed his offer for hours until we finally came to an agreement and decided to move forward with his offer.
Weeks passed and Mr. ** became very rude and very unprofessional, we figured it was because we did not back out from his offer to sharing his commission which he had promised for the closing cost. Mr. ** texted us to stop “antagonizing” him and to contact his manager Angela ** if we wanted to complain about his behavior. I reached out to Angela and explained to her what we were going through with Mr. **, while I was on the phone with her I felt she did not have any interest in what I had to say about Mr. ** because she was constantly interrupting me in the middle of trying to explain how we were being treated. Mrs. ** explained to us to cut all contact with Mr. ** and will be working with her. Fortunately, we did receive the amount we were promised but it was not because Mr. ** was willing to give the amount but because he explained to his manager that he would in writing.
On June 25th 2018 Mrs. ** gave us the keys to our home but was very rude as well, she claims in the Cardenas and Company Youtube video that she enjoys to see her clients happy when she hands them keys but from my perspective my family and I were treated like crap. Mrs. ** and Mr. ** friendship is more important than their clients needs and will brush you off like nothing. This was the worst experience I have ever gone through!
On the day we received our keys we were finally informed where our parking spot was located after a month of asking him where it was located which is way behind our building and with two small children it has been a struggle. The company is joke and I can honestly say that they did a horrible job as a company to represent themselves as “professional”. Money is the only motive for them. Mrs. ** stated Mr. ** was reprimanded which we know she was being dishonest about that as well. Mr. ** speaks badly about past clients and claims he is in it for your family but at the end will screw you over. Mr. ** has no experience whatsoever and will experience first hand that he has no clue what he is doing as an agent.
Telling your agent to ask questions to the buyer and be more assertive is something you are not supposed to do as a client which I feel is very embarrassing on their part and you will see first hand that Mr. ** has no idea what he is doing. This company needs to get their family affairs out of the way and actually focus on their clients. We asked Mrs. ** where we are able to file a complain in regards of Mr. ** as well as herself and she stated she handles all the complaints and nothing much will be done because of this. Once we mentioned we will be writing bad reviews and reporting her firm to the bureau she quickly changed her whole demeanor and suddenly became very nice and pretended to cared about how we felt.
What my husband and I want from this ordeal is an apology from Mr. ** and Cardenas & Company, we would like them to admit their wrongs. We also want other future clients to be treated with respect as well as requiring sufficient amount training to Oscar ** because someone as incompetent as he is should not be selling homes for buyers who are serious about finding the perfect home for their family.
Reviewed July 18, 2018
We put in an offer on a home negotiated a price, we accepted the counter and signed at 9 AM. 6 hours later we get a call stating the Century 21 agent Jordon ** never had the seller sign their counter. So at 3:08 the same guy Jordon ** with Century 21 turned in another offer to the seller and the seller accepted the other offer. COMPLETELY unethical behavior. As a buyer I am just LIVID at the unethical behavior of this agent. I called the owner of the Century 21 on Hilton Head and didn't even get an apology. Just was told the agent never got a signature from the buyer. Then why did you send us an unsigned counter offer and make us believe we just negotiated an offer!
Reviewed July 6, 2018
My business relationship with agent Jennifer ** started off great - she was very considerate and helpful and seemed to genuinely want to help me. I am in a very emotional state because my husband passed away in November 2017, and starting in May I was looking for land to place a single wide home on. She knew from the very beginning this is what I had and that was the MAIN THING I WAS CONCERNED ABOUT... could a single wide manufactured house go on the property. The first property I looked at, she actually did call the codes office and validate what the property was zoned for. Unfortunately, that lot did not work out for me, and I found a different lot, which I closed on 6/21/18. My agent had assured me she checked and there was no restrictions.
My agent lied. I went on 7/3/18 to get a building permit, and was informed that my lot is in a Planned Residential Zone, which does not allow single or double wide homes. She is now blaming ME for not checking the zoning, because I had 2 weeks to inspect the property. She is also claiming she did check the zoning, but she did not - I have a text message from her indicating she only trusted the listing agent, and that "...seeing mobile homes are there, I had no reason to check further." This is absolute negligence and disgusting behavior. She knew what an emotional state I am in and how much help I needed. She acted like she was doing this because she wanted to help, because her commission was not much on the sale of the property. Regardless, she failed to do her job and at this point I may be out thousands of dollars that I do not have, to request re-zoning or if I have to upgrade to a modular home.
Reviewed April 3, 2018
We worked with Preston ** was alright (he was the agent), but new. Quite a few miscommunications. Because we didn’t ask JUST the right questions, we didn’t get all of the information. He’s a very sly businessman. However, we believe that we could’ve worked things out with him. Matt **, on the other hand, is a misogynist who is also a very accomplished mansplainer. Seriously, avoid working with this man AT ALL COST. Their one and only concern is money, which is a part of business, but when it is ALL of your business, that makes for bad business.
Reviewed Feb. 7, 2018
Very unhappy from the beginning. They wanted to show our home, with JUST exterior photos. Which I thought was very UNPROFESSIONAL. Then they demanded that I had to sign a Conditional Withdrawal form. Trying to convince me to sign by e-signature on the computer and send it to them, which I rejected. I requested a Unconditional withdrawal form, which of course they said they don’t do.
Reviewed Dec. 4, 2017
I sold a home with Century 21 earlier this summer. Overall I was fairly pleased with the amount and frequency of showings. However they were constantly trying to beat me down on my price. That is not cool. The house was worth 170000. They sold it for 142,500 after repeatedly beating me up on my price over a 30-day period of time. Very unprofessional but they did sell it in a very quick time frame. Of course giving away a property isn't that difficult. I listed a farm that I own with them.
The realtor is constantly blowing smoke up my ass. He had a state trooper that was pre-approved at the bank wanted to buy the property put $1,000 in earnest money down after almost 3 months. The state trooper default it fully on our agreement to purchase and Century 21 refuses to give me my earnest money. They keep telling me that I have to sue the purchaser however under contract it is the responsibility of Century 21 to collect and distribute all earnest monies. Now they will not return calls. They have threatened to drop my listing because I have complained about the earnest money.
Reviewed Nov. 15, 2017
We had this real estate agent contact us and we said we were looking at a property and we were interested in it. But there were tenants in it. She said she knew the agent that was selling the property and she also knew how to get it in the contract that the tenants would be out by the time we moved in. But then she said she was going to Vegas. She promised us she would deal with it when she got back. We had concerns and said, "Well we are interested in the property. Can you please keep on it as we don't want to lose it." She kept saying she would. I emailed her what or she was gone and asked, "Are you keeping an eye on the property." I did not know what was going on but then got an email that we had an appointment to go see it on Wednesday. We were in the bank on Tuesday setting up our finances when we got a call from her. She sounded still drunk and out of it. She then proceeded to tell us the place was sold. I was in shock.
She tried to make excuses that just fell on deaf ears. When we contacted the agent we found out she had never called and made us an appointment and never kept in contact with home. It was all lies. When the manager was called he had a arrogant attitude and didn't care at all what happened. He kept interrupting and was so rude and unprofessional. I knew that there was no getting around it. We had lost our home to an unprofessional company run by and unprofessional manager who has unprofessional agents. We run a business and make over 100,000 a year. We were treated like we were hobos trying to break into a brand new home. Century 21 needs to go under. They destroyed our dream because partying and lying is their motto.
Reviewed Oct. 16, 2017
If I could give negative stars, I most certainly would. Century 21 Masters in Brea is dishonest. To begin, we were never informed of the relationship between the escrow company and the real estate company - they were one in the same! They have involved 3rd parties in our sales transaction that are not parties to the sale, escrow, signers, deed holders, etc. They have allowed and actually forced our escrow to drag on for literally more than two years by their illegal actions of involving unrelated parties to the escrow. They have now followed procedures to have any of their desired 3rd parties complete the proper forms in order to be involved. Lastly, when we have no pending sale now (thanks to their actions) they are refusing to cancel the listing agreement despite the property no longer being available for sale and being rented.
Reviewed Oct. 4, 2017
My husband and I had an awful experience with Century 21 Real Estate during an attempt to buy a house. After my loan was denied by the bank, the seller and his realtor fought for the escrow deposit. The listing agent Karen ** and the broker Christine ** never let us talk directly to the seller which in my opinion was their way to manipulate the entire situation in order to fight for the money in escrow. At the end, we hired a lawyer who negotiated with them. The seller got $1200 from our deposit and then Century 21 required 50% of it. Be careful doing business with this company. If the deal does not go through, they will fight for your money even if it is not your fault that the transaction was not complete.
Reviewed Oct. 3, 2017
The people working here are extremely incompetent. We are also dealing with Sara ** and are facing the same problems. We also dealt with two other employees before her and they were either let go or quit without informing us that their emails and voicemails were not being checked. One of their former employees, Jonathan, told us that he was the only one who could fill out the move-in condition sheet, and he refused to write down anything that HE didn't think was a big deal. Lo-and-behold, Sara completed our move-out checklist and nit-picked EVERYTHING. We are now being charged for things we didn't do because Jonathan refused to write anything down. I won't even go into all of the unanswered emails and phone calls... If you don't absolutely have to deal with Century 21, then DON'T!!
Reviewed Sept. 28, 2017
After signing the tenancy agreement and before the keys were handed to us, our landlord abruptly ended our contract without notice, blaming the agency for not making him aware that we had pets, (which was discussed both verbally with the agent and clearly stated in reference forms for both tenants). Though in breach of contract, Century 21 backed the landlord's decision and refused to own up to their mistake. The agency also refused to refund their fees and have allegedly advised the landlord that he does not need to refund the 1.5 months rent paid to him in advance.
We have paid a total of £5,400.76 to the agency and have only received £3000 back, which was from the landlord. The staff at Century 21, including their senior staff are refusing to acknowledge their malpractice and are not taking responsibility for our, or the landlord's loss. We are now facing a legal battle to claim back what is rightfully ours. As it stands, the agency are holding on to £1500 and the landlord has kept a further £1000 in his pocket. Staff at Century 21 remain uncooperative and rude.
Reviewed Aug. 23, 2017
If I could give this agency 0 stars I would! My boyfriend was in the Navy and got a VA home loan and they set us up with the agent Debbie **, in Marion, IL. We started looking, found a house we wanted and started to move forward with everything. Paid for inspections and appraisals and once everything was done, she contacted us and told us we had to pay approximately $500 to deal with termites because the sellers didn't want to pay for it and if we didn't agree to the payment of it we lost the house. Now let me tell you that the termite inspection was done one week prior to any of the other things we paid for, so the fact that we weren't informed of this at the time was very upsetting and already a breach of the laws of full disclosure that the agent has to abide by. Anyway we agree to pay of course cause at this point we've invested too much to back out.
Now fast forward to today, less than 24 hours to our closing, and same agent calls us again stating that we need to come up with $3300 now for closing costs that the seller is supposed to be responsible for (that's how a VA Home Loan works, and mind you they should have known this prior to signing any contracts, but seeing the history of the agent and full disclosure so far, she probably failed to mention this to them until now) because they can't afford it. Well guess what we can't either, not less than 24 hours to closing anyway! So either we find a way to do it or we lose the house and now the loan too since VA Loans hold an expiration date if we do not close before then.
I want this agent we worked with to pay for the losses she cause us during this process, and I will be contacting corporate to file a formal complaint with them on this agent and her actions as well, but I wanted this out there for others to see so they know to stay far away from this agency and this agent when buying a house!
Reviewed July 30, 2017
I've had a bad experience being a first-time home buyer. My realtor was Liz ** out of Solano County and I've never felt so betrayed in my life. I started out believing everything she said and now I feel so scammed. I was told I could not be present during the home appraisals. The seller was covering the cost just trust her. I found out later. The house might be off foundation. From a neighbor that wanted to purchase the home.
I had no heat in the house or hot water no air condition and all of my appliances were supposed to have been new. I never received my Garage openers once the air conditioner was put together because pipes were missing in the attic. It made damage because the antifreeze filled up in a pan and overflowed and ran down the wall in one of the bedrooms; damage a dresser in the bedroom and came down the wall into the living room. Lunged into the ceiling and it's possible that there is mold in the house. Liz send a guy out to check it out. I don't know who the people or companies are that she sends to the house. After I ask her to take care of the problem that was cause from turning on the AC.
She never tells the truth. She keep putting me off, and putting me off, for 6 months now. Still has not been taken care of and we were trying to become to where we can talk and be friends. I would think after you make a big purchase like this to buy a home. When you can't believe someone how can you be friends with them. It was all about selling a house for her. As you walk around possible homes to purchase she said things were minor and she would have repairs done. She will fix this. "I'll take care of that. Don't worry about it." The promises were never taken care of. Who would have known it was just all talk trying to sell a house? Now I understand. I will never buy a house from Century 21 and M&M or Re/max anything to do with Liz **. I will stay away from those real estate.
Century 21 Real Estate Company Information
- Company Name:
- Century 21
- Website:
- www.century21.com