
Century 21 Real Estate Reviews
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About Century 21 Real Estate
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Century 21 is a real estate franchise that offers help buying, selling and renting properties, including luxury homes and commercial real estate. It has local agents across the United States and 85 other countries, and its website can help you find listings, agents and information to guide you through whatever end of a real estate deal you’re on.
- Large agent network
- Online portal
- Global reach
- Offices may be inconsistent
Century 21 Real Estate Reviews
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Reviewed June 13, 2025
Jimmie ** is an unscrupulous, disingenuous, bias passive aggressive branch leader who provided the bare minimum service to appease me being referred to him. He lacked motivation to tour potential communities. In addition, he intentionally procrastinated. So, I toured a community a discovered, that Jimmy had intentionally lied regarding the property guidelines attempting to dupe me. His team member Gail contacted me, because I sought another agent online with Agent Finder. Gail, offered to show properties, but withheld the fact, that I was already listed in the database with Jimmy. I asked Gail; if she knew Jimmy. Initially, she deflected, so I asked again. Now, she mentions his position, NEVER directly admitting, that Jimmy was on the same team. Clearly, this was a subliminal bait and switch.
Reviewed May 23, 2025
Deb ** was the worst realtor on the planet. She made me lose over 50k dollars by under selling my property. I do not recommend Century 21 even to my worst enemy.. All Deb **/realtor cared about was her 10,000 dollar commission she walked away with after under selling my house. I hope they go out of business. I would give this business/realtor a 0 stars if I could.. Worst experience in my entire life. Please don’t do business with century 21 and avoid my mistake! Fair warning!
Reviewed May 4, 2025
Not responsive. Hard to get a hold of. Takes months to address let alone fix the simplest issues. They don’t care you are living with black mold for half a year. Greedy company just wants money, doesn’t care about their customer's health and safety. Slum lords
Reviewed Feb. 17, 2025
I have worked with Century 21 Realtors for all my home purchases and sales. However after this last sale, I will never work with Century 21 again. I did all the work when it came to dealing with my realtor. I had to constantly remind him to do his job and why he did not get me the items I needed and why I had to ask for everything. It’s a joke. I spoke to his manager and she said to give him a second chance. I should have never given him a second chance. He wasn’t worth it. Avoid Trey ** out of the Kendallville, IN area. All talk and no action.
Reviewed Dec. 15, 2024
They are bunch of scammers. They told me they can rent my apartment for 3700 per month and ended up renting it out for 2495. Before I signed with them they guaranteed that they can rent it at my asking price and said they have connections and business relations with companies that relocate its staff and they will definitely rent it at that rate. After 3 months on the market they started lowering the price until we got to 2,495 and it was rented. They hold the rent money till almost 10th of each month to release it to your bank account and they get paid on the 1st of each month. Their maintenance program is a scam. My GE cafe range broke down. It is a 2021 unit. They got me an estimate to repair for 1450 dollars. I rejected their proposals and got it fixed for 200 dollars. They are just trying to take advantage of you. DO NOT EVER USE THIS COMPANY.
Reviewed Oct. 31, 2024
BARBARA **
- Initially described the viewing contract as a formality but later tried to uphold it, despite unfilled blanks.
- Refused to correct typos and fill in necessary blanks for legal documents.
- Difficult to work with; often short in communication.
- Started off friendly but became unprofessional and dismissive.
- Deferred my questions to David **, making me feel dismissed and uninformed.
- Made it challenging to ask questions as a first-time homebuyer.
- Did not schedule any inspections and avoided scheduling walkthroughs acting snarky “make sure to do a drive by first”; recommended professionals often had poor ratings or no website.
- Acted rudely when I chose a different inspection company, leading me to suspect potential kickbacks.
- Frequently ignored my preferences when searching for homes.
- Condescending attitude, seemingly based on my age.
- Lost one of the keys to my property but provided a replacement 20$ haphazardly.
- Left the bathroom in a disgusting state, with fecal smears everywhere, creating a biohazardous environment.
- Created a fuss about voiding a contract I needed to void before signing another.
- During the key handover, she was short and unprofessional, ruining what should have been a positive occasion.
Reviewed Sept. 19, 2024
She was appointed by the lender. Arrived at the first house we viewed in shorts and a t-shirt. Offered to show houses 3 days after they went pending. Said she was busy. Almost talked me into buying a house for $173k plus her commission on the front. The house eventually sold for $35k it was in such bad shape. Getting rid of her was no picnic. She stuck a buyer agreement in with the purchase agreement that locked me in for 6 months. I was trying to read everything on my phone which is not big. She asked if I could get the dotloop signed that night as the house just went on the market and wouldn't last. She believed I unlawfully obtained a buyer termination agreement and refused to sign it. Century 21 is the worst brokerage with the worst realtors. Do not trust them.
Reviewed July 23, 2024
533 Kavanagh St is up for sale. Indicated the rent is $800 for the one bedroom and $1250 for the main plus utilities. The Hydro bill range from $200- to $250 both units. This should be noted that the house has serious electrical issues. BUYER BEWARE!!!
Reviewed May 14, 2024
Similar to other reviews - they are scammers. Century 21 in Sault Ste. Marie. Buyer beware. Both agents in my transaction were under this brokerage. Incompetent of advertising a listing properly, writing PSAs, negotiating and addressing simple issues in a timely manner. Attempt to “solve” problems in unorthodox ways such as putting buyers and sellers in touch to work out issues themselves. Waste of time and loss of money.

Reviewed Oct. 16, 2023
Buying our house has been a nightmare through Century 21, Lake Charles. I'm in the process of filing an ethics complaint, Attorney General complaint and various other complaints against the realtor, Charlotte ** and broker, Mike **. I made the mistake of using the seller's realtor, Charlotte ** as a dual realtor. First it was, the seller needs 60 days to move, which was fine. It was to be from the time we signed the contract to buy. After that, Charlotte spoke with her seller further and now he wants 60 days AFTER closing. Charlotte sent me an amendment to allow this. I was very hesitant. After Charlotte sent this amendment, she called me on the phone in an effort convince me to sign. I told her we couldn't afford to pay rent and a mortgage while the seller lived an additional 60 days in our house. Charlotte assured me there wouldn't be a problem since we will own the house and we can charge seller/former owner rent.
I texted Charlotte what we are paying for rent and we expected seller to pay that amount for the 60 days he would be living in our house after closing. The rent we wanted simply amounted to reimbursement and was extremely reasonable. Rather than respond in writing, Charlotte calls to inform me that she will talk to the seller when it was closer to closing. Well, when we were close to closing, the seller turned out to be very unreasonable. He refused to pay rent because he said, it's not in the contract! I trusted the Charlotte ** to protect us as our realtor. She should have known to put rent in the contract, if it needed to be included. How would I know...I'm not the realtor... Why didn't you put it in the contract, Charlotte? Shame on you. I told Charlotte my intent to contact an attorney and have seller evicted after closing, since he wouldn't agree to a rent back contract.
Charlotte gave me the name and number of an attorney, Skipper ** to contact. She highly recommended him. I learn later this is an attorney, who has a questionable reputation and was even disbarred for 2 years previously. An attorney who happens to represent that particular Century 21 franchise. I called Mr. ** and told him my story. He said he needed a copy of the contract and would call me back with my options. I had Charlotte email him the contract. The next thing I know, he won't call me back and our closing date is coming up. There's a contract deadline for closing. My lender kept telling the realtor that we needed to close. So right after I talk to this attorney (who won't return my calls) and actually represents the broker and his Century 21 agency...Charlotte now begins to claim she can't get in touch with the seller for an extension, or to close on the house.
The contract closing date expires on a Friday. Monday after the contract expires, the seller is available again. Coincidence, I think not. This was a strategic ploy to let the contract expire. Partially to protect the seller from eviction and mostly because the realtor didn't do her due diligence by adding rent to the amendment. It has legal implications for Charlotte.
After Charlotte and the seller let the contract expire, she and her assistant, Lorie ** began to coerce me to sign another amendment, stating the seller lives rent free for 60 days after closing and we don't get the keys to our own house. I was informed if, I refuse to sign, the seller will refuse to sign a closing date extension. (The extension that was needed because of the seller and realtor.) We had been ready to close for 3 weeks prior. If I didn't sign their amendment, we don't get the house. It's basically blackmail.
All this occurred while my husband was in the hospital and had just received a liver transplant. We couldn't start from scratch again to find another house and lose money, especially when it is the perfect home for us. I tried contacting the Broker, Mike ** prior to closing and after closing via electronic communication. Mike ** has never called me. He did briefly respond via email letting me know he stands by his realtor and refuses to reimburse us the 2 months rent which his realtor cost us, while we make mortgage payments on a house we can't live in. Meanwhile the seller has been paid in full for his former house by my mortgage company. Mike ** has absolutely no empathy that we have been put in a financial bind because of his realtor. My husband and I are both disabled, we are on a fixed income, and have medical bills related to my husband's transplant. We had saved just enough money for our down payment and closing costs.
My recommendation to anyone after this experience is to never do business with a dual realtor agent as a buyer. Definitely not with Century 21 Lake Charles. A dual realtor is supposed to be unbiased and not to divulge confidential information from either party to the other. Charlotte ** was never unbiased and she divulged my confidence to the seller. That was apparent by the last minute change in the amendment. The agents and the broker have conducted themselves in an unethical manner. Giving a seller 60 days free rent while the new owner has no access to their own property is outrageous and unheard of.
We have a house, but we are confined to a tiny 200 square foot rental, while my husband is recovering from major transplant surgery. Meanwhile, the former owner is living rent free in our house while we pay both rent and a mortgage. All due to Charlotte ** and Mike **. I'm glad this is my last house purchase because I will never trust another realtor or broker again. BTW, I spoke with another attorney and he informed me that dual agents never represent the buyer. They are required to, but it's always about the seller... which violates the Louisiana Realtor Ethics Commission standards for a dual realtor.
Reviewed Oct. 15, 2023
Purchased a home, the day we moved in the fridge flooded our main level and laundry room (14k in damages) then discovered that the sellers lied about the hot tub being in working order, they used indoor spray foam and “fix a leak” to try and disguise a huge leak, (6k plus to repair).. bear in mind we had the fridge being hooked up and fully functioning and same with the hot tub written into the contract as a special addendum when we purchased.. the realtor acted as if she was going to be helpful in assisting us to rectify these huge issues but within 2 weeks she ghosted us and had done nothing to help us make this right!
We now have a lawyer and will need to litigate. Just feels so yucky that the realtor who earned a lot of commission on the sale can’t be bothered at all to do anything to help us move forward- or even acknowledge that we are now thousands and thousands of dollars in the hole due to a breach or contract with her signature on it. She talked the big talk and acted like she would have our backs - then “poof” she gets paid and not a word! Big ick! We will never use Century 21 again and regret not sticking with Re-Max as we’ve used them in the past and had amazing success and were treated much better!
Reviewed Aug. 2, 2023
Delilah **. This agent showed up with no shoes or socks on, that was the first red flag. She was very inconsiderate. Seemed to love the drama they were causing and completely overstepped boundaries in many ways. She came in and took pictures of the house in distress and after she personally told us she would not post pictures online that's exactly what she did. She bragged about the new girlfriend of my deceased mother's husband girlfriend being "loaded" as she unknowingly overshared information about her personal life and his new girlfriend that he only met 20 days ago.
Delilah and other buyers came into the house to tour it with everyone still inside sleeping and indecent. It was very humiliating and uncomfortable.This agent is divorced living in an apartment and basically said she's doing anything for a sale. This agent and his new girlfriend are trying to scam a 60 year old man out of his house that he shared with our deceased mother who loved this house more than anything. Please be aware that they are targeting older people with homes he has no control over the situation they are strong arming him and he will make absolutely nothing if he sales this house.
Reviewed March 29, 2023
On September 15, 2022 at the end of the leasing period, I turned in the keys of the apartment I had been renting for 3 years in ** Pompano Beach, FL, to the landlord's realtor, Mrs ** with Tenace/Century 21. She confirmed everything was in perfect condition and made a video of the property and sent it to the landlord. His name is DIEGO **. Mr ** has not returned my deposit and it has now been 6 months. He has not responded to my requests for my deposit. I understand he lives in Argentina according to his realtor. Neither the Broker, Robert ** nor the landlord’s realtor, Mrs **, assume any responsibility for the above nor agree to help me or intercede on my behalf. As I understand it, Tenace/Century 21 still represents Mr ** in spite of his being in contempt of Florida Law regarding owners and tenants. Please feel free to share this post as all of the above is true.
Reviewed July 21, 2022
They are scammers. They will commission at 6% and do the bare minimum. When buying, they will make you do all the work house hunting, Rarely contact you, and if they do, only to show you the most expensive houses in your budget or ** houses that manipulate you. They will try to push you to buy the most expensive house and act like it’s in your best interest.
Reviewed June 24, 2022
Todd was recommended by a woman at my new job. He initially came across very friendly. However, he crossed several boundaries. He shared personal information regarding my family, our finances, offers, etc. to the woman I worked with. She then shared this information with others at work. This was a new job and made things very uncomfortable for me. He made several rude comments. For instance, when I was discussing with my husband our budget for purchasing a home, I said I'd like to put in new kitchen counters right away. Todd put me down for being shallow and said, "Don't be that way." We put in 3 different offers with him. Solid offers, $15,000 - $20,000 over asking, conventional loan, etc.
He constantly told us to keep going up on our offers. We felt very pressured by him. Never comfortable. He was always late to showings. Oftentimes an hour or more late. He is a talker. Frequently bragging about himself, his accomplishments in high school, how great he was at selling homes, etc. My husband would have to cut him short so we could be home before 10pm. He brought along his daughter who has autism. She was very sweet, we also have an autistic child. So, at first it was nice. But, he used his daughter for sympathy points with his customers. That crossed a line for my husband and I.
He's also has antiquated business practices. He will only use paper. He refuses to use Dotloop or any form of electronic signatures. It was very frustrating. Lastly, we did the majority of home searching ourselves. He didn't listen at all to the things my husband and I wanted in a home. He would send us homes that we'd already looked at and didn't like at all saying things such as, "You need to keep your minds open and revisit this house." He's very judgmental and rude. Do yourself a favor and find a different agent.

Reviewed April 27, 2022
I called Dennis in the Sparrow Bush NY location and asked about a home and he laughed. He stated it's probably sold ask the right questions whatever that meant. Obviously he is not interested in selling homes. Maybe this office is a front for some kind of other business but definitely not sales of homes, that's my opinion only.
Reviewed April 8, 2022
Fernando represented the home we made an offer on as the seller and the realtor. He guaranteed it would appraise. It did not. Way under in fact, he tried he said to work with us and eventually we had to cancel because we could not come up with the gap due to the low appraisal which was guaranteed wouldn't happen. Just unprofessional and so far worst realtor we have dealt with. The market is crazy but also some responsibility is for the realtor especially when they are the seller. Good luck to everyone else and hope you get a home.
Reviewed Sept. 4, 2021
Reviewed July 15, 2021
I am elderly and on fixed income but this real estate company defrauded me of over $1000 using their "in-house" FRS Escrow Service my C21 FRS agent promoted. When I caught the fraud and asked them to correct the "errors" they fed me condescending lies. I am now forced to escalate this to California Department of Corporations.
Randy ** owner/broker uses wholly owned escrow and funding companies he created to control the entire transaction where fees and charges are two to three times higher than industry standard but in my case also shifted over $1000 in costs from the Buyers side to my (Seller's) side of the transaction in violation of the contract terms and refused to correct the fraud even after it was identified. Some of the clever tricks used to hide the fraud during escrow were to create a "rush" by letting the sales contract expire, using expired HOA documents, and never providing an estimated settlement accounting prior to close even after requesting it. This is unprofessional and shows a lack of integrity.
Reviewed April 21, 2021
In Australia, l had a very bad experience with 21 Century hills district. I put a Google review, but the principal at 21 century hills district threatened me to be sued if l don't put the google reviews and ratings, even three stars. Hey, Mr M! This is a democracy nation, if you wanna do the same thing again, go to North Korea. I have a freedom of speech and own words to express. Now l know why your business got 4.7 overall on google reviews.
Reviewed March 5, 2021
I haven't used a real estate in some time. But, we did use them to move into this neighborhood. We were satisfied with the agents and the service. And we have friends who have used them more recently.
Reviewed July 29, 2020
I have been working with Beverly for some time now. She works in Calaveras County. Let me tell you first off you need a lot of patience with her. She will tell you that she will call you back and you will never never get a call back. When she does she will tell you that she will have an answer to your offer tomorrow. Tomorrow comes and nothing. It’s been a month and I haven’t received an answer, a denial nor a counter to my offer. My check is just in limbo. Please read all documents. I told her to submit an offer for a certain amount, shared closing fees and she put a different amount with the seller paying all closing fees. Of course they were not going to accept..
I then went to speak to Darci in the same office. She is the agent representing the seller. She is so rude. Always telling me that I was wasting her time and the sellers. She would speak down to me like if I was a nobody. These women are in customer service jobs and that’s one of the main things they lack. Darci went as far as telling me that she has no time to entertain me anymore. I submitted an offer $5,000 under the asking price. How is that an offense. It’s not. That’s why there is such thing as counters. But to the date I have never received a counter or anything. Please do yourself a favor and DO NOT step foot in their office.
Reviewed July 27, 2020
Tracy ** is the worst realtor you can find. She did not care about what my family and I were looking for. Anytime we had a question for her she would answer "I don't know". Tracy showed us houses that were completely trashed and not even close to what we wanted to look at. The whole time she seemed to only care about getting paid. She didn't even care if we got an inspection on the house saying that "people dont do that around here".
My family and I were moving to SC from out of state and because we were on a time crunch. Tracy took advantage of that and was very unhelpful. We thought about getting a different realtor several times and didnt end up doing so because of how little time we had to move. We ended up having to buying a house that we hate and are disgusted by because she did not show us houses we wanted to see and only showed us houses that were falling apart. We cannot wait to get out of this house she sold us. Overall very dissatisfied.
Reviewed May 17, 2020
Agent came to see me and my elderly father the other day to talk to us about selling our house. He spoke at us not to us. Demanded we do everything he told us. Was very intimidating. Texted me over and over agian. Over spoke. Would not let me speak. Upset me and my disabled father. Very bad experience. Never again. Horrible person! We wanted someone to work with us not against us!
Reviewed April 10, 2020
As a buyer's agent Debbie ** is the worst. I came in contact with Ms. ** while I was a seller and she had a buyer. She lacks knowledge, acts unprofessional and does nothing to move a deal forward. This was the most frustrating experience I have ever had while trying to work with a buyer and I have bought and sold over 100 homes. Stay away from her!! In the end, she just kicks her commission to her buyer because she knows that she was useless. I have receipts.
Reviewed March 25, 2020
I'm very pleased to recommend Henrietta ** as a professional Real Estate Broker. I've worked with Henrietta for the past five years. Not only has she been the key player for all of my home rentals, but she's also become a personal friend. Henrietta's skills and leadership qualities would make her an invaluable addition to helping any landlord with all of their rental needs. While Henrietta has found success at Century 21, she's always looking to maximize her skills as a leader in the real estate field. She's an excellent communicator and knows a tremendous number of people. She has used her friendly personality to develop a platform for finding suitable housing for a variety of perspective tenants. She always has her finger on the tenant needs’ and housing availability.
Henrietta marries her speaking skills with a working knowledge of real estate marketing. She does her research to screen clients and is able to assure the landlord that prospective tenants will qualify to become reliable and safe tenants. In addition to her professional qualifications, Henrietta has personal qualities that make her well-suited to leadership. She's naturally fallen into the role of "point person" that I go to with all of my questions. She's not afraid to suggests new directions to explore. Henrietta is a person with vision. On a personal note, Henrietta has become a dear friend over our years of working together to fill vacancies in my rental properties. Her integrity and friendly personality are just icing on the cake of her many other qualifications. Henrietta has my highest recommendation for fulfilling any, and all of your real estate needs.
Joanne
Reviewed Jan. 23, 2020
I had a bad experience yesterday when I was going to look houses to rent Las Vegas. Since when I met the Agent ** at first time. After look first house, she had not gave to me as customer service a nice met. She refuse to show me house that we had made an appointment on the next weekend and said she is busy closing a house to other customer. After that I make other appointment with her to next weekend to show me other house to rent. Before she text me asking me if I'm not interest to buy house, I said that I'm not qualified to buy now so I need rent. After that she make an appointment with me on Tuesday 01/21/2020 at 2pm. I text her, "I'm going be late 15' / 2:15pm." She said. "It ok. No worry."
When I arrived at house 20' late at 2:20 pm ( o it was 5' later ), she came to me screaming to me, saying that her time is money and I can't be late 30' and she can't show me the house anymore, and she was so rude, screaming and treat me like a **. My husband heard inside the car and asked me to me to come inside the car and leave, because we don't need that treatment from her.
After that I tried to call to the office that she worked and nobody contact me back. I started to cry because no one in USA never ever treated me that way and I had not did nothing wrong. I'm so sweet person and always I treat ** very good. I had all text and everything printed to show to her manager and make sure she's is not doing this to anyone. After she met me, she was pay attention on my accent and she was asking me about my nationality. I said, "Driving. Can't reply. I'm Asian, Brazilian and I'm American, and I can't by house only rent right now."
After that her treatment change a lot with me, until our last meeting yesterday at house. I felt so discriminated from her because I'm not qualify to buy house and I'm asian with accents and Brazilian, she treat me as a ** or worse. I'm still recovery from her insults and to make wait my time all day yesterday. I want complain against her with all places that I can file and I have all prove of everything happened with me. ** treat me isulting me because I want rent a house, I can't buy, so prefer she refuse to be my real estate instead treat that way. I swear all my information are true. Century 21 - 8350 Durango Dr / Las Vegas - NV.
Reviewed Dec. 14, 2019
STAY AWAY!!!! Kim ** and her bosses do NOT care about helping you buy a home!! They are only interested in selling the one you already own to make herself money. She will give you all the time in the world to earn money selling your home, but when it comes to your home purchase - she is never available to take you to any houses you want to see until they are already in contract. Then will try to get you to buy the home from the people she flips houses with! She is the most sneaky, lying, selfish real estate agent I have ever worked with! Kim left me homeless living in a hotel!!! She only cares about making money and not helping you find your dream home! Wish I could give no stars!!!

Reviewed Dec. 5, 2019
I had an interaction Lisa ** who is an agent in the Toronto area. She is highly unprofessional and mentally unstable. She arrives several hours late for appointments and abruptly goes on "vacation" in the middle of transactions and can not communicate this prior. Furthermore, she is very abusive. Called myself a paying client a "dumb **" and "** trash" several times among other names. Shes told me I'm not educated and talks down to clients. She held me hostage in an elevator throwing herself into it and holding the door open for over a half hour while she had a mental crisis yelling all kinds of obscenities. I had to call the police. I do not recommend her to anyone as she is very unsafe to be alone with. I feel she is a large safety risk to the public given how mentally unstable she is.
Reviewed Oct. 11, 2019
Always had perfect inspections and never missed a week's rent. We made call outs for the mold for months and never got fixed, too many complaints to go through.....but would not recommend this company, we still are waiting for our bond 45 days later and no communication...and yes we had written out what was wrong with the property at the beginning.
Century 21 Real Estate Company Information
- Company Name:
- Century 21
- Website:
- www.century21.com