TotalProtect Home Warranty

Everything went well when I submitted a claim with TotalProtect. They got it repaired without any problem and I'm very satisfied. The technician was very good. Where I live, they come from hours away and that’s the only problem. They tell you they're coming from 9:00 to 5:00 and they come at 7:00 at night. There's only one technician that covers about 100 square miles. He did what he could but there was not much he could do from where we're located. There are plenty of people in my area that did the work, but those are not who TotalProtect uses. But I would recommend them and I already have recommended them to someone who just bought a house.

I called because my A/C wasn't working. Vince from Astro Heating and A/C came out to my house the same day. He was downstairs for about 30 minutes with a bunch of meters and told me the Blower motor was bad and would be back with the parts as soon as he gets approval. and the next thing I knew the warranty company said I was getting a new furnace. Vince came back to install it soon after and now the A/C is working great. Thank you!!

This request for repair has not been completed and we have been without hot water for 8 days and it may take, from the company, several more days before we get the replacement parts here to fix our HW tank. The company with the repair work order said that the prolonged delay was from your company and approval to move forward with this repair. We have called and asked for the repair to be done ASAP because my husband is ill and we have been heating water to try and maintain bath and cleaning hot water.

We have pleased with other repairs and your companies responsiveness . After several calls we did get a representative to take the time and effort to move this repair forward and we appreciate that.

The staring was not the best. It took several tries to get the claim started but when I did, it was a breeze. The service people came in and would not stop until the job was completed. It took several trips and different parts to get it done.

I'm impressed with the ease of making appointments with TotalProtect. I submit claims online and it's really easy. But some of the contractors they use, like the last one I had, weren’t up to par. The last one was for a fixture that was replaced in our shower and what should have been about an hour and a half job turned into an all-day job. The tech they sent out really didn’t impress me and I had to show him some stuff. And I’m paying for that. You figure if a guy would come out to your house, he would know what to do. The contractor got the job done but TotalProtect needs to improve the pool of contractors they pool upon.

TECH WAS PROMPT, COURTEOUS, CLEAN AND WELL PREPARED FOR THE JOB. ALSO PROVIDED PRE-ARRIVAL COMMUNICATION. REPAIR WAS COMPLETED QUICKLY AND WITH NO ISSUES. THIS WAS OUR SECOND SERVICE CALL WITH TOM **. BOTH WERE EXCELLENT EXPERIENCES AND WOULD HIGHLY RECOMMEND.

Air conditioner. My sister in law is at our home while we are traveling. But she was very happy with the expertise.

Air conditioning pipe was clogged causing tray to overflow ruining a ceiling area in my dining room. I had to go without air for longer because, even though someone was dispatched quickly, he did not examine the problem hardly at all and I was told I needed a plumber. The plumber was sent and upon examining the problem thoroughly, I was told I needed an air conditioning person. Finally when they arrived, delaying my repairs a few days, the unit was repaired. I was very appreciative that the same people who had repaired the unit previously were called and the same service person was sent.

The Unit was Replaced. Due To Compressor not working. After your Approval to replace the Compresor I received a New Unit in about a week.

My wife got TotalProtect a long time ago. I’ve kept it and I’ve been dealing with them for almost 15 years at least. They've been good to me. I call to submit a claim and they give me a number to call, and the people will all come out and do the job well. A recent a technician gave me quite a bit of information that I needed and I appreciate it. I’m happy with TotalProtect and I would recommend it.