Cinch Home Services

I've had my policy for eight years and the claims process has been easy.

Four years ago, I had all three of my commodes changed out. When the guy did that, he didn't put a washer in the tank with the screw. Since he didn't do that, it developed a leak over time. The last call I made to Total Protect was for the last of the three commodes. The techs who came fixed it but they didn't clean up after themselves as well as they have in the past. There was a lot of debris left from their work. That was the only issue though and I really liked the company that was sent out. Now, my commode is no longer leaking.

Everything went fairly well with Sears. The last time, my toilet was fixed but when the techs adjusted the toilet base, it must have loosened up something on the tanks. And now, the tank is leaking, so I asked for a service to fixed it. I spoke to the gentleman and he said that they would send somebody out, but I had to go to Sears and tell them. I called Sears and they were supposed to call back. Until now, I haven’t gotten it resolved and we have a little plastic container collecting leak. They told me that it's a different issue but I told them that it's something that the techs caused and that even the plumber told me that it could have been something that they did.

When I purchased my home, the agent offered and recommended TotalProtect. I've done claims with them both online and by calling in. It's fairly easy and I haven't had any issues on the call in. I've had positive experiences with their service companies.

I noticed that TotalProtect has made some changes recently. They collect the service fee upfront, which isn't an issue. They also have you calling the service provider. I would get an email saying that. I don't think that's a good thing for the customer. That is something that they should do instead of me doing it to get service. I don't know if this is a norm for all companies that provide home warranty service but it was a change that I wasn't used to. I was used to making the initial phone call and everything else was taken care of. And I get updates. Other than that, it's been a good relationship. When I call, I get things done. The phone calls that I make are answered. Someone starts the claim. When the service providers show up, they're good. TotalProtect does a good job selecting the service providers. They're knowledgeable and they get the job done.

When I have a claim with Cinch Home, I submit something online then somebody gives me a call, and there's a follow-up for that trying to make sure about getting the different services involved. Cinch Home Services is through Sears because I've had appliances through Sears and that was how I ended up expanding the services for the appliances I own even if they weren't originally purchased through Sears. The techs they sent out have been good, conscientious, and professional. They seem to know what they're doing, too.

We used to call in. Now we just do it online. That has been easy. We've been happy with Cinch. It's for a house that we rent out and it has been fine. I would recommend them.

Making a claim to Sears hasn't been too bad. But I was kinda unhappy with the subcontractor they used on the second to the last claim we made. There was a contractor that refused to call on the phone. They wanted to deal totally by text messaging and I don't like that. I wanna talk to somebody human that speaks English and not a machine. Another thing is Sears has been around for an awfully long time. For years and years, it was our favorite shopping point. But it seems to me like the company is on shaky grounds and it's getting close to really going.

It's easy to file a claim and it gets taken care of pretty quickly. It's just that I don't talk to anybody. I do it online. But I understand the reason behind that. Almost everything's automated anymore. The last one I had was a hot water heater that was leaking. I reported it on a Sunday and I got an email right away about the service provider I needed to call. I called on Monday morning and they scheduled an appointment the same as that afternoon. It was a fast process. I've had three or four claims and I haven't had any issues at all.

I've had service with them for a year and a half. We've had to call them a couple of times and it has always worked out well. They were able to help me with a fridge that failed and a dishwasher. They were able to repair the dishwasher but the whole fridge had to be replaced. They gave me credit and I got my own fridge from Sears. Things happened on my timeline and I went to the store to pick one out. If you feel you are handy and you want to take care of things, maybe you don't need this warranty. But, if you're trying to make your problem a piece of noise that goes away, this is a really good service.