About Cinch Home Services
Cinch Home Services, who offers a variety of products including the TotalProtect Home Warranty, is a home warranty provider with more than 40 years of experience. Cinch offers coverage for appliances, heating and cooling systems, plumbing, electrical and more. Costs start at less than $1 a day. Cinch has a six-month guarantee on covered repairs. Plus, most plans offer new appliance discounts, credit toward air conditioner or refrigerator filters and a free leak sensor.
Overall Satisfaction Rating
- 5 stars628
- 4 stars210
- 3 stars92
- 2 stars31
- 1 stars121
- Plans starting at less than $1 a day
- Great coverage
- Long workmanship guarantee
- Higher service fee
Cinch Home Services offers three home warranty plans at affordable monthly rates. Although its service fees are a bit higher, the company has an excellent workmanship guarantee.
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This companies home warranty was included in the purchase of my home from the seller. On Wednesday, our AC stopped putting out air & it has been 80+ degrees outside. I called Thursday morning to submit a claim. I was told that they currently did not have a contractor to send out in my area so, they would have to send it to another department who will find me one. However, I had to pay $150 out of my deductible immediately before that could happen. So, I did. I asked what the turn around time was for this department to reach back out to me with a contractor. The agent said usually within 2 hours but no more than 24 hours. And if I didnt hear back in 24 hours, to call them back and follow up. I never heard anything. So, I called back Friday morning. The new agent told me that “actually, the turnaround time is 24-48 hours”. I was starting to get frustrated because I was getting a different answer but I try to understand that this is a company. Many agents will lie to get you off the phone. I actually thought 24-48 hours was more realistic with everything going on. But LITERALLY it is finding an contractor in my area & getting a contract signed. It’s not brain surgery. AND ITS HOT! I live in the south. The agent said I will definitely hear something by Saturday morning. Guess what? NOTHING. I just called back this morning, Saturday, and the third agent told me it’s actually 24-48 BUSINESS HOURS... BUSINESS HOURS? NO ONE SAID BUSINESS HOURS. In fact, I confirmed on each call the next day, by date, would be one I should hear back regarding this. I’m VERY upset. I asked to speak with a manager or supervisor. The agent put me on hold and came back to say that they would expedite my request so I will definitely receive an update with a contractor via text or email by the end of the day. When I asked what time their company closed (or customer service call center), he gave me the run around for 2 minutes. Finally he said “11”, I asked was that pm, he said “mmh hm”, I said is that EST (that’s my time zone), he said “sure, yeah”, I said is it sure or yeah.. I need to know when to call back if I haven’t heard anything. He said yeah in a very condescending way. I asked to speak to a manager or supervisor that I never was transferred to. He told me I couldnt and to just wait for the email. After a back and forth rude exchange regarding speaking with one, and me telling him I have worked in customer service, so I know there is ALWAYS a way to speak with a supervisor or at the very least complete a survey regarding my customer service received... he finally said he could give me a number I could contact to speak with someone but claimed that they were closed. I had to ask multiple times before he finally told me they won’t open back up until Monday (a national holiday). So I asked, so no supervisor is working on a Saturday? He said no. But someone from this fairy tell department is going to reach out to me with contractor information on a Saturday... he said yes, I will hear something today. I honestly was on the edge of losing it. He was VERY rude, avoiding questions, intentionally being vague, and clearly lying. I said okay and took down the number he gave. I called just to see and it said welcome to “Sears”? And no matter how many times I said no to the first prompt... it would not let me get further. THIS HAS BEEN THE WORST EXPERIENCE EVER. A DIFFERENT ANSWER EVERY CALL. ALL OF THE AGENTS WERE RUDE AND JUST GIVING YOU ANSWERS THAT THEY THINK WILL KEEP YOU CALM SO THEY WOULD NOT HAVE DEAL WITH YOUR FRUSTRATION. ITS STILL 80+ degrees here & I have paid $150 upfront for nothing so far. I definitely will not be continuing with this company after this policy expires. In fact, I will be contacting my real estate agent & letting them know that their company should NEVER accept a home warranty from Cinch in any deals they make for buyers because they are the absolute worst. All of the other reviews show a pattern of this. PLEASE BEWARE. CAUTION.
Lajoya - We aim to handle all claims quickly and we regret to hear you have been without a working air conditioner. We understand that having cool air in the home is essential, especially during the summer and my team would like to help to get this resolved. Please reply with your full property address and we'll have someone follow up with you personally. Sincerely, Austin
When I purchased the home warranty I was not given a chance to chose which one I got, the title company did it for me. In October of 2020 we filed a claim for our home electrical system. They had a contractor come out and take a look at the problem. He told us that we needed the breaker panel and all of the breakers replaced. Because the main breaker was bad, and that breaker is no longer made. I.E. why the whole panel needs to be replaced. Now it is March of 2021. We have had that same contractor out three more time and have had to pay a different contractor an emergency fee once. We have also spend countless hours on the phone with Cinch. We are still having the same problem. I will never use this company again and I hope this helps save someone else from having the same headache and losing money to the scam of a company as myself.
Derrick, I am disappointed to hear you are having such lengthy delays with your main panel claim, and sincerely apologize for the poor service you have received. Please reply with your full property address and/or claim number so we can locate your information. I will be glad to have a member of my team investigate your claim and call you personally to further address your concerns. Sincerely, Austin
I made the mistake of ordering a part that had nothing to do with the actual repair of the dishwasher. Sears had to order the motor and pump. Then I asked the technician that came initially to order me a new basket because I noticed some things had been broken on my old one. What happened was the basket was on a ship somewhere and it took its time to arrive. I asked if they could just cancel and repair the dishwasher. I could still use my old basket. It took a while but they were patient with me. I tried to be patient with them too. I have no control over the part that was on backorder and I learned my lesson to tell technicians to wait on parts that are not really required to fix the main problem. Order it a little later and do not combine it.
I told the technician who did the repair after the basket finally arrived that I have to pay for the parts. He said there was no charge for it and that was a complete surprise. All the people that helped were really nice. The last young lady that I spoke with asked me if I had been a teacher and I said yes. Then she said her mom was a Special Ed teacher and that led us to do a little talking and I found out that she's actually blind, but she's using a computer to help be a customer service rep. Kudos to Sears Home Warranty to hire special needs people. But this has been going on since January and it was finally repaired at the end of April. It was worth the wait and I didn't cancel my policy.
Annick, We appreciate you taking the time to share your claim experience! We try our best to provide quick and reliable service and are pleased to hear that we met you expectations. - Austin
In my first experience, I was very pleased with the speed that someone came around, checked it out, told me how much it would be to repair it, and which was far too much, and then I would get money to replace it. Well, I got an email and Sears was gonna send me a black one. The engineer told them I had the creamy color one and I wouldn't mind a white one. All my kitchen stuff is in bisque color so I said the white one. But they sent me a black one and so I had to refuse it. By refusing it, I had to accept the money.
I went out to Sears Monday, got a white one, exactly the same model, and it'll be delivered in a couple of weeks. They will take the old one away and put the new one in. I'm just dissatisfied as I had to go out and find it. That is something I joined this for a reason. I didn't have my husband to take me, I'm elderly, and I didn't want to do it. I was thinking of cancelling because if I had to do that, then I might as well just go and buy things if my stuff breaks. When I see that I paid $56, I only got back what I paid in the year.
Hilary, We listen and understand what our customers need, and appreciate you taking the time to let us know how we’re doing. We hope you reconsider and continue being one of our valued members. Sincerely, Austin
What was nice is Cinch covers all the appliances and they didn't say they all had to begin on such and such a date. It's debited, so it's painless. $50 a month to keep the policy in effect. But the app itself got to a point that it just didn't go any further. But nonetheless, the appointment got set. I paid the $75 deductible and then the parts, everything else was covered by Cinch. The techs were also really good.
Peter - We are glad to hear we provided a top notch technician to come and service your claim. We aim to provide a seamless process and it seems our objective has been met. Thank you for sharing your feedback! - Austin
I accidentally dropped a penny down our garbage disposer and it got stuck there. The tech got it out and the disposer was fine. I'm very satisfied with Cinch's service. Last fall, we had maintenance done on our furnace. It's a bit of a distance for the people working on it to come up for us. But they come and they're very polite.
David, We are pleased to hear that you’re satisfied with our service! It’s always our goal to provide a seamless experience and that starts with assigning trusted experts to service your claims. We hope to service your home for many years to come! - Austin
I had an AC issue and Sears came out. The guy caught something initially. He thought he fixed it but he had to come back a second day because some pipe was leaking. They fixed that and I was good to go. It's important to have Cinch. Even though I pay whatever a month for that particular warranty, at the end of the day if my AC or my hot water heater goes out, it’s covered.
Roger - We are glad to hear we provided a top notch technician to come and service your A/C claim. We aim to provide a simply straightforward experience and we're glad our objective has been met. Thanks for sharing your experience! - Austin
The water pressure isn’t great in the house so I had a guy come out, take a look at the garbage disposal and the water pressure. He fixed the garbage disposal and checked the water pressure. It is kind of low. But there's nothing we can really do about it. I actually called the county to see what they can do, but nothing he could do either way. The tech sent by Cinch was very nice. I liked him.
Carter, We are glad to hear you had a great experience with your garbage disposal claim and regret your water pressure issue has not been resolved. If you need any assistance, please reply with your full property address so we can locate your account. Sincerely, Austin
My stove wouldn't turn on itself. It had to be lighted all the time. The claim took time because of contacting the insurance and then later on, it took time because of the part they had to order. But, the tech was very professional and he was in a good mood. He worked hard on the thing because the stove was too tight to bring in the part. It took him a couple of hours to work on it but he did a great job. I'm happy with Cinch. Their contractors don't go until they fix my problem.
Maria - We aim to provide top notch service vendors and we appreciate the time you took to share how your experience went. - Austin
I had a two-year-old refrigerator go DOA on me and they couldn't get parts for it. So, I bought Cinch to get a discount on the repair for my refrigerator. Then come to find out they couldn't fix it, so they got me a new one. So, I'm happy with it. However, I just thought the timeline was a little extended on it. A month was a little excessive. The digital response was quick. But when they actually came and looked at it, it had to be rescheduled a couple of times. Also, the one contractor that was supposed to deliver it was a bottleneck. They kept jerking me around. “The truck ran out of gas.” It was just all these stupid excuses. If the refrigerator is in a box, just bring it to my house and leave it. But Cinch is a great deal. If you have any sense, you would do it because the price of appliances is just going up.
Joe, Thank you for taking the time to share your experience with others. We're glad to hear that you’ve experienced the benefit your home warranty provides. – Austin
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Year Founded:
- 4700 Exchange Court, Suite 300
- Boca Raton
- Postal Code:
- United States