Cinch Home Services

This companies home warranty was included in the purchase of my home from the seller. On Wednesday, our AC stopped putting out air & it has been 80+ degrees outside. I called Thursday morning to submit a claim. I was told that they currently did not have a contractor to send out in my area so, they would have to send it to another department who will find me one. However, I had to pay $150 out of my deductible immediately before that could happen. So, I did. I asked what the turn around time was for this department to reach back out to me with a contractor. The agent said usually within 2 hours but no more than 24 hours. And if I didnt hear back in 24 hours, to call them back and follow up. I never heard anything. So, I called back Friday morning. The new agent told me that “actually, the turnaround time is 24-48 hours”. I was starting to get frustrated because I was getting a different answer but I try to understand that this is a company. Many agents will lie to get you off the phone. I actually thought 24-48 hours was more realistic with everything going on. But LITERALLY it is finding an contractor in my area & getting a contract signed. It’s not brain surgery. AND ITS HOT! I live in the south. The agent said I will definitely hear something by Saturday morning. Guess what? NOTHING. I just called back this morning, Saturday, and the third agent told me it’s actually 24-48 BUSINESS HOURS... BUSINESS HOURS? NO ONE SAID BUSINESS HOURS. In fact, I confirmed on each call the next day, by date, would be one I should hear back regarding this. I’m VERY upset. I asked to speak with a manager or supervisor. The agent put me on hold and came back to say that they would expedite my request so I will definitely receive an update with a contractor via text or email by the end of the day. When I asked what time their company closed (or customer service call center), he gave me the run around for 2 minutes. Finally he said “11”, I asked was that pm, he said “mmh hm”, I said is that EST (that’s my time zone), he said “sure, yeah”, I said is it sure or yeah.. I need to know when to call back if I haven’t heard anything. He said yeah in a very condescending way. I asked to speak to a manager or supervisor that I never was transferred to. He told me I couldnt and to just wait for the email. After a back and forth rude exchange regarding speaking with one, and me telling him I have worked in customer service, so I know there is ALWAYS a way to speak with a supervisor or at the very least complete a survey regarding my customer service received... he finally said he could give me a number I could contact to speak with someone but claimed that they were closed. I had to ask multiple times before he finally told me they won’t open back up until Monday (a national holiday). So I asked, so no supervisor is working on a Saturday? He said no. But someone from this fairy tell department is going to reach out to me with contractor information on a Saturday... he said yes, I will hear something today. I honestly was on the edge of losing it. He was VERY rude, avoiding questions, intentionally being vague, and clearly lying. I said okay and took down the number he gave. I called just to see and it said welcome to “Sears”? And no matter how many times I said no to the first prompt... it would not let me get further. THIS HAS BEEN THE WORST EXPERIENCE EVER. A DIFFERENT ANSWER EVERY CALL. ALL OF THE AGENTS WERE RUDE AND JUST GIVING YOU ANSWERS THAT THEY THINK WILL KEEP YOU CALM SO THEY WOULD NOT HAVE DEAL WITH YOUR FRUSTRATION. ITS STILL 80+ degrees here & I have paid $150 upfront for nothing so far. I definitely will not be continuing with this company after this policy expires. In fact, I will be contacting my real estate agent & letting them know that their company should NEVER accept a home warranty from Cinch in any deals they make for buyers because they are the absolute worst. All of the other reviews show a pattern of this. PLEASE BEWARE. CAUTION.

When I purchased the home warranty I was not given a chance to chose which one I got, the title company did it for me. In October of 2020 we filed a claim for our home electrical system. They had a contractor come out and take a look at the problem. He told us that we needed the breaker panel and all of the breakers replaced. Because the main breaker was bad, and that breaker is no longer made. I.E. why the whole panel needs to be replaced. Now it is March of 2021. We have had that same contractor out three more time and have had to pay a different contractor an emergency fee once. We have also spend countless hours on the phone with Cinch. We are still having the same problem. I will never use this company again and I hope this helps save someone else from having the same headache and losing money to the scam of a company as myself.

I made the mistake of ordering a part that had nothing to do with the actual repair of the dishwasher. Sears had to order the motor and pump. Then I asked the technician that came initially to order me a new basket because I noticed some things had been broken on my old one. What happened was the basket was on a ship somewhere and it took its time to arrive. I asked if they could just cancel and repair the dishwasher. I could still use my old basket. It took a while but they were patient with me. I tried to be patient with them too. I have no control over the part that was on backorder and I learned my lesson to tell technicians to wait on parts that are not really required to fix the main problem. Order it a little later and do not combine it.

In my first experience, I was very pleased with the speed that someone came around, checked it out, told me how much it would be to repair it, and which was far too much, and then I would get money to replace it. Well, I got an email and Sears was gonna send me a black one. The engineer told them I had the creamy color one and I wouldn't mind a white one. All my kitchen stuff is in bisque color so I said the white one. But they sent me a black one and so I had to refuse it. By refusing it, I had to accept the money.

What was nice is Cinch covers all the appliances and they didn't say they all had to begin on such and such a date. It's debited, so it's painless. $50 a month to keep the policy in effect. But the app itself got to a point that it just didn't go any further. But nonetheless, the appointment got set. I paid the $75 deductible and then the parts, everything else was covered by Cinch. The techs were also really good.

I accidentally dropped a penny down our garbage disposer and it got stuck there. The tech got it out and the disposer was fine. I'm very satisfied with Cinch's service. Last fall, we had maintenance done on our furnace. It's a bit of a distance for the people working on it to come up for us. But they come and they're very polite.

I had an AC issue and Sears came out. The guy caught something initially. He thought he fixed it but he had to come back a second day because some pipe was leaking. They fixed that and I was good to go. It's important to have Cinch. Even though I pay whatever a month for that particular warranty, at the end of the day if my AC or my hot water heater goes out, it’s covered.

The water pressure isn’t great in the house so I had a guy come out, take a look at the garbage disposal and the water pressure. He fixed the garbage disposal and checked the water pressure. It is kind of low. But there's nothing we can really do about it. I actually called the county to see what they can do, but nothing he could do either way. The tech sent by Cinch was very nice. I liked him.

My stove wouldn't turn on itself. It had to be lighted all the time. The claim took time because of contacting the insurance and then later on, it took time because of the part they had to order. But, the tech was very professional and he was in a good mood. He worked hard on the thing because the stove was too tight to bring in the part. It took him a couple of hours to work on it but he did a great job. I'm happy with Cinch. Their contractors don't go until they fix my problem.

I had a two-year-old refrigerator go DOA on me and they couldn't get parts for it. So, I bought Cinch to get a discount on the repair for my refrigerator. Then come to find out they couldn't fix it, so they got me a new one. So, I'm happy with it. However, I just thought the timeline was a little extended on it. A month was a little excessive. The digital response was quick. But when they actually came and looked at it, it had to be rescheduled a couple of times. Also, the one contractor that was supposed to deliver it was a bottleneck. They kept jerking me around. “The truck ran out of gas.” It was just all these stupid excuses. If the refrigerator is in a box, just bring it to my house and leave it. But Cinch is a great deal. If you have any sense, you would do it because the price of appliances is just going up.