Cinch Home Services Reviews

Cinch Home Services was called something else and it changed to Cinch. They had the best value for the money at the time. I started out at 49.99. Now it's $30 more yearly. I submitted a claim online and it was simple. Somebody called me within 24 hours. He was nice and knowledgeable. Everything was good. The tech fixed some things I didn't even know were going on. Duct work had fallen off the air handler. He fixed all of that and my AC is ice cold in the house now. I was grateful that he got me up and running and I didn't have to pay more money. I recommended Cinch for my wife's house and she's now a Cinch subscriber. My wife got it and she liked it after I told her how easy it was. She had one service that they told her they would fix something and they had her paying the whole price. That's why she moved on over to Cinch after she saw my experience.

Cinch is a good company. The homeowner before me used them. I just continued to use their service and I've been with them for two and a half years. Recently, when we had a storm and my sump pump stopped working, they sent someone out. It was a pretty easy job. I was able to reach them. They put me in contact with the technician. It was efficient. Their representatives were considerate. I was in a panic because we had received a lot of rain and the water was starting to back up. So, they saved me before the water could damage the basement. I would definitely recommend Cinch. I haven't had any issues working with them. Communication is good. They show up on time.

Worst home warranty company I've ever dealt with. I'm a real estate agent and have worked with many warranty companies over the years, and none have been as disappointing as Cinch Home Warranty. I filed a claim, paid the fee, and they never sent a technician. Instead, they told me to find and pay for my own. After submitting the first technician's report, they requested additional information. The technician returned and provided everything, yet Cinch still asked for even more-forcing me to hire and pay for a second technician. After all that, they denied the claim and stopped responding entirely. I do not recommen V; company to anyone.

The claims process with Cinch is fairly easy. The reps as well as the technicians they send out have been good. Recently, we had to deal with an issue with our microwave. Nothing was wrong with the microwave, it was just something we didn't know about it. The technician told us about it and was very informative.

If I could leave negative stars, it would still be too high. We had them for over 9 years with no major claims. As soon as the AC broke, they took two weeks to even send someone. When we fixed it ourselves, they refused to cover it. Their customer service was the absolute worst. It’s not bad enough that they farm their calls out to Bangladesh, but they are the absolute rudest people I’ve ever dealt with. When I finally had enough and tried to cancel my subscription, their customer service people hung up on me several times instead of canceling my service. NEVER DEAL WITH THIS COMPANY.

The most recent repair situation was for a garbage disposal was not working. It was making noise when you turned on, but it was not performing properly. I just go to Cinch Home Services' website and submit claims that way. It's very easy. I usually get a message from a generic number that will tell me that the heating company said, "XYZ will be in touch with you to schedule an appointment." That XYZ calls me to schedule the appointment. It wasn't good for two or three years prior with the contractors. Cinch would send a contractor out and it was the same one. The contractor looked at the job and didn't know exactly what he was doing or what to do. But it has gotten better this year.

I had a good experience when I talked to a customer service person about renewing with Cinch. It's been more than five years since I started the warranty and I've only had to use it one time. It was cool. I set up the service on the app for an AC issue and the tech fixed it. The deductible was $200. It wasn’t too bad because it could’ve been a worse issue.

I called Cinch Home Services to set up a service request. Usually, a contractor calls me within one day, sets it up and it's very smooth and quick. The contractor came out and replaced our garbage disposal. They set the appointment and called half an hour before they got here. It went very smoothly. They had parts available. I only had to pay a co-pay of $100. I didn't pay for the initial contract. It was very good. We've used Cinch twice since we moved in. Do it.

When I bought my condo, the people gave me insurance for a year, and they chose Cinch. The home warranty company has been very helpful, and they've been very accommodating whenever I've wanted a specific provider. So, it's worked really well and usually, the customer service is good. It's very quick and efficient. Only one time I had the automatic recording. I wanted to talk to a specific agent, and it kept on going on the loop, but I finally got someone to talk to.

Cinch has done a very good job of making things very easy for me to tackle. Everybody that has been to my house has been very professional and very polite. They've done a wonderful job, explained everything to me, and cleaned up. Everything's always taken care of. I've been very satisfied with the price, especially with the latest claim, I didn't have to pay anything out. I would tell others to give Cinch a call and talk to them. I've found everything very easy. I just call if I have a problem. Recently, I called for my air conditioning unit that didn't work last month. I told them what was happening, and they said, "Well, we'll get somebody to call you locally for you." The company that had come and fixed my air conditioning called me before I got off the phone with Cinch. That's how fast it was. I was very impressed with that.

Cinch Home Services is one of the most inconsistent and misleading warranty companies I’ve ever dealt with.

⭐ 1/5 — Two years of failed repairs, weeks-long delays, and zero accountability

We bought the house on October 7, 2025 and the Realtor picked one company. But the deductible was too high and I told her it was crappy. She then picked Cinch. I call them directly when submitting claims, and it’s easy. In my first claim with them, we had 12 lights with ballasts and they were all going bad. Cinch denied the request and I made an appeal. The electric company said that they would remove those and then just rewire the lights, which was a lot cheaper, and Cinch approved it. The electric company, AJ Electric, was great.

I’ve done two claims with Cinch so far, and it’s been a very good experience. The technicians were very good. One technician wanted me to give him a review. However, they said a $200 deductible, but that's a $200 deductible for every appliance there is. That's very misleading. But that’s the only issue we had with them. Their customer service has been very good and very on top of it.

I started with Cinch's predecessor company when I initially bought my home. The policy was gifted to me for the first year, then I renewed it. It’s been about two years now and during the initial years, I had to call for service requests, but with technology, it’s all done online. It’s seamless. I appreciate the convenience when something happens.

I bought a house that came with the Cinch services. I've had the home warranty for five years and it's been a positive experience. I submit claims online and the reps as well as the service have been good. My dryer wasn't working, and they came out to fix it. It took them a couple times, but they kept coming and it's fixed correctly now.

My experience with Cinch has been excellent. I had them my whole time living in my house, and every claim I had, I was always pleased with them. They always showed up as well.

Through Cinch, I can get things repaired at a reasonable cost. I have them for six years now. I like their professionalism and that it doesn't take long for them to get someone out to take care of things. The last contractor I had was really good and I had some that I kind of questioned. Recently, the oven stopped working and the techs that Cinch sent out fixed it. It took about a day because they had to go back and get parts. Since the repair, it has been working perfectly. All in all the warranty is worth it and I'd recommend Cinch to my family and friends.

Cinch is like my backup landlord. With them, I don't have to worry about stuff. I make my monthly payment, and I know that if problems were to hit the fan, I've got them to help me out. I don't have to have that backup so much in cash, but I've got that support. So, I'd rather chunk away at it on a monthly fee than nothing and I'm not going to fish around for contractors on my own. They're going to send me somebody that they believe is reputable. Then, I'm looking at $150 deductible. In the scheme of things, they replaced our air conditioning and furnace unit for us. I don't know how much that would have cost, but at the time, because the deductible has risen, that cost me $120 out of my pocket, and that's huge. So I like the financial safety that Cinch provides.

I feel that this company is a ripping their customers off. I have paid thousands of dollars for membership over the years and have only used them a few times, with at least two of their referrals providing unsatisfactory services. I called the company yesterday because my hot water line had broken and water was gushing over the floor. The representative informed me that the deposit had increased to $150 without any prior notice and that a plumber would call me the following day to schedule services. However, I called a plumber myself and was charged $125 for the entire job. The company also is requiring me to pay $150 for each kitchen appliance or $300 to repair my dishwasher and stove in the kitchen, while the previous deposit covered all of the kitchen appliances. To say the least, I am totally disappointed in Cinch Home Warranty.

The service with Cinch was included in the contract when we bought our home two years ago. The process is easy. But they can improve their guidelines and customer service. It’s counterintuitive. I had an issue with them when I had a plumbing issue and they didn't follow protocol, which cost me $1,000, versus it costing me $200. It was a Sunday call, and they said they couldn't help me until Monday. But it was urgent. When I later called to make sure that my money was refunded, I found out they could have opened an emergency ticket. Then it was later denied. It’s been taken care of partially. But the other part was that they said it was not covered because the plumber we used, since we had no choice, marked it as grease buildup, which was not what it was. It was normal wear and tear. But going back and forth about it, I didn’t have time for it. I was dissatisfied with that call but the other calls I've had have been okay.

We bought a home and our Cinch Home warranty was included with the purchase. We recently submitted a claim and it was really easy using their website. They handled everything great. Also, the techs who came out were very helpful and it was easy to schedule the service with them. They did a great job, too.

Cinch has been good to me and my experience with them has been great. People should get the warranty from them. The reps are very professional, even the ones when I called in. I only had the repair people come out twice for plumbing problems, and they were there on time.

I'm a realtor and our company recommends Cinch to their clients. I also have them in my home and I've been very happy with their service. I've been with them for a couple years and I've used them a couple of times. The communication and the timing are very good. When I need to submit a claim, I call the number on the card and it's very easy. Recently, the AC's parts were replaced and it was super easy to do. But I had to go through a technician that Cinch recommended. I also had a big out of pocket, which I feel like if we had a choice of technicians, I could have gotten it a little cheaper for both of us. So, maybe Cinch could allow the client to pick a vendor that they have used before. Other than that, I love their customer service as well as their follow-up.

I purchased a policy when I bought my home. I have now attempted to use the service 3 times and all 3 times, the repair was not made. It appears to me that only sub-par contractors are signed up with Cinch. I have asked twice now for a phone call to talk through what is needed and how the contractors are not handling the issues and no one has called me. I specifically asked for a phone number to the contractor they assigned and they told me that they do not have a phone number, they only message. They agreed to message the contractor to call me, but then the contractor only messaged me. It is impossible to get anything done through messages and AI responses.

It’s easy to submit a claim with Cinch. They give you the email and number of who's coming. And then you talk to the person. I just got a hot water tank done. But when the guy did the heat, he told me, "You need a new furnace." That furnace was there before I was in. The tech came out three times. The man kept saying I needed something else. I guess he didn't know what I needed. I told Cinch I didn't want him anymore. They sent a new tech, and he fixed my heat. Yesterday, the air was on. As long as I call them and they send somebody out, I don't have a problem with them. They don't have a problem taking my money out every month on my account as well. Cinch has been good. When I talk to somebody, they get right on it. They also have a good price. I would recommend them.

I purchased a home that included a warranty from Cinch. What a poorly operated company! For two months, I called and spoke to four representatives and three supervisors, only to be told by the last representative my ticket had been closed. Issues has not been resolved and I keep getting the run around.

I've been a Cinch customer almost eight years now and they've always taken care of everything I needed. I pay monthly and I like that it's monthly. The claims reps have been very professional too. Most recently, I had two claims right next to each other. One was for plumbing and the other was for our air conditioning unit. I've done both of them online and the process was self-explanatory. In regards to the plumbing claim, the person that was supposed to come out and fix it never called me. I tried to call the number that Cinch gave me to the person, and it was AI. They didn't answer their phone or leave any way to call me back.

You will wait at least 3-4 days to have your AC or your Fridge fixed! I'm curious how most people in Florida can wait that long?? Then after the same fridge repair person came multiple times and said he'd recommended replacement they still messaged me parts may be in within a week?? I have been with Cinch for multiple years and the service has continued to go down. I would say save your money for a repair and avoid them at all costs!