TotalProtect, along with its parent company Cross Country Home Services, is a leading home warranty provider with 40+ years experience serving customers nationwide. TotalProtect offers coverage for appliances, heating and cooling systems, plumbing, electrical and more, starting at less than $1 a day. The company offers an industry-leading 6-month guarantee on covered repairs.
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Everything went well when I submitted a claim with TotalProtect. They got it repaired without any problem and I'm very satisfied. The technician was very good. Where I live, they come from hours away and that’s the only problem. They tell you they're coming from 9:00 to 5:00 and they come at 7:00 at night. There's only one technician that covers about 100 square miles. He did what he could but there was not much he could do from where we're located. There are plenty of people in my area that did the work, but those are not who TotalProtect uses. But I would recommend them and I already have recommended them to someone who just bought a house.
Mike, We aim to provide excellent service, and we are glad to hear that you were pleased with your visit. We appreciate your feedback and will ensure its provided back to the appropriate departments for review and handling. Thank you for your recommendation. - Dena
I called because my A/C wasn't working. Vince from Astro Heating and A/C came out to my house the same day. He was downstairs for about 30 minutes with a bunch of meters and told me the Blower motor was bad and would be back with the parts as soon as he gets approval. and the next thing I knew the warranty company said I was getting a new furnace. Vince came back to install it soon after and now the A/C is working great. Thank you!!
Mike - We are delighted to hear that we’ve been able to satisfy your home warranty needs and appreciate your feedback. Our ultimate goal is to provide an effortless claim experience and make managing home repairs easy. Thank you for being a truly valued customer! Sincerely, Austin
This request for repair has not been completed and we have been without hot water for 8 days and it may take, from the company, several more days before we get the replacement parts here to fix our HW tank. The company with the repair work order said that the prolonged delay was from your company and approval to move forward with this repair. We have called and asked for the repair to be done ASAP because my husband is ill and we have been heating water to try and maintain bath and cleaning hot water.
We have pleased with other repairs and your companies responsiveness . After several calls we did get a representative to take the time and effort to move this repair forward and we appreciate that.
I hope will hear from your company on this matter.
Ellen- I apologize for the inconvenience and delays you have experienced. This is not the level of service we aim to provide. I have located you account and a member of my team will reach out to you personally to address your concerns.- Christine
The staring was not the best. It took several tries to get the claim started but when I did, it was a breeze. The service people came in and would not stop until the job was completed. It took several trips and different parts to get it done.
Jody - Thank you for taking the time to share your experience. We’re happy to hear that the provider was thorough and committed to resolving your claim. Sincerely, Christine
I'm impressed with the ease of making appointments with TotalProtect. I submit claims online and it's really easy. But some of the contractors they use, like the last one I had, weren’t up to par. The last one was for a fixture that was replaced in our shower and what should have been about an hour and a half job turned into an all-day job. The tech they sent out really didn’t impress me and I had to show him some stuff. And I’m paying for that. You figure if a guy would come out to your house, he would know what to do. The contractor got the job done but TotalProtect needs to improve the pool of contractors they pool upon.
Jason, We appreciate you taking the time to share your warranty experience. We do our best to provide quick and reliable service and we thank you for being a valued customer. We are sorry to hear that your interaction with one of our service providers was less than satisfactory and will ensure your feedback is provided back to the organization. Thanks for sharing your experience. - Amanda
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TECH WAS PROMPT, COURTEOUS, CLEAN AND WELL PREPARED FOR THE JOB. ALSO PROVIDED PRE-ARRIVAL COMMUNICATION. REPAIR WAS COMPLETED QUICKLY AND WITH NO ISSUES. THIS WAS OUR SECOND SERVICE CALL WITH TOM **. BOTH WERE EXCELLENT EXPERIENCES AND WOULD HIGHLY RECOMMEND.
Steve- Our goal is to provide homeowners like you with reliable service you can count on and we are happy to hear we delivered. Thanks for sharing! - Angela
Air conditioner. My sister in law is at our home while we are traveling. But she was very happy with the expertise.
Thank you Total Protect
There was a problem with our garage door that she did not call Total Protect & it costed us $712. Total Protect is well worth having. Lesson learned!
Betty - Our goal is to provide homeowners like you with reliable service and we are happy to hear we delivered. Thanks! - Christine
Air conditioning pipe was clogged causing tray to overflow ruining a ceiling area in my dining room. I had to go without air for longer because, even though someone was dispatched quickly, he did not examine the problem hardly at all and I was told I needed a plumber. The plumber was sent and upon examining the problem thoroughly, I was told I needed an air conditioning person. Finally when they arrived, delaying my repairs a few days, the unit was repaired. I was very appreciative that the same people who had repaired the unit previously were called and the same service person was sent.
Betty - Thank you for sharing your experience. We appreciate your feedback and are happy to hear that your air conditioner was repaired successfully. Thank you! – Austin
The Unit was Replaced. Due To Compressor not working. After your Approval to replace the Compresor I received a New Unit in about a week.
Customer Service was good an attentive to my needs, and after all in all the Problem was resolved!
Vicente- Thanks so much for sharing your experience with us. We strive to provide an effortless claim experience for our customers and it’s great to know you were pleased with our service. – Angela
My wife got TotalProtect a long time ago. I’ve kept it and I’ve been dealing with them for almost 15 years at least. They've been good to me. I call to submit a claim and they give me a number to call, and the people will all come out and do the job well. A recent a technician gave me quite a bit of information that I needed and I appreciate it. I’m happy with TotalProtect and I would recommend it.
Eric, Our vendors are a representation of our company and we are thrilled to hear you’ve been pleased with the service you received! Thanks for your loyalty for the last 15 years. We hope to have you as a customer for many years to come. - Austin
TotalProtect Home Warranty Company Information
- Social media:
- Company Name:
- TotalProtect Home Warranty
- 4700 Exchange court
- Boca Raton
- Postal Code:
- United States
- (855) 898-0088