TotalProtect Home Warranty

I typically like to call in and talk to somebody when filing a claim. Their customer service representatives were good. Recently, my shower was leaking down into my kitchen and somebody came out that day. I only wish the deductible is a little cheaper, but other than that, I feel good about TotalProtect and I'm going on 40 years with them.

They send out qualified people like Sears or somebody else as qualified who are not looking like they just rolled up and you're scared to let them in your house type of deal. I normally do my claims over the phone because it's easy. We get service pretty quick. I've had them for over five years now and I've switched my son over to them.

I like how quickly they get things done. Usually, I have someone here within 24 or 48 hours, and they settle a claim really quick, and I've not had any problems with them. Their contractor are really reasonable. They're good. I'm satisfied with what their process is. The warranty really helps, especially when we get older. It's nice to know you got backup.

I called them when I had a claim and they wrote everything down and then they sent the guy out. So far, so good. The contractors that came out for my dishwasher and my garbage disposal were both nice.

The first technician TotalProtect sent out for our refrigerator messed it up. We ended up having to get a new one. The warranty company replaced it though, which was good. Also, one of the original technicians they sent out for my dryer was awful. I have a very weird brand of dryer. It was evident they had no clue how to work on it and messed it up worse. One time, TotalProtect tried to send one of them back out a second time. I remembered their name and said to send me someone else. And they did, so that worked out okay. Other than that, we’ve had good luck with the water heater people, the garbage disposal people, and the washer and dryer people.

Total Protect Home Warranty approved the replacement of Martin ** dishwasher September 2019 in the amount of $587. Martin ** died July 5, 2019, and I’m his Power of attorney and Executor. As of today, January 5, 2020, I have not received the check. I called numerous of time trying to get info on the check. The first call, Total Protect informed me the check had been mailed and cashed. They informed me to send a copy of Martin death certificate, Power of Attorney and Executor affidavit. I sent these papers twice. After a period of time, I called again. I called a third and fourth time, each time had to explain everything all over again, because apparently they don’t keep records. Again I called today, January 5, I was on hold for over 15 minutes, and still no info on who cashed the check, where and when. I also wanted a copy of the front and back of check. Help!

I’m the homeowner and we make the payments for TotalProtect. They came through our bank. I looked into it, decided it was something good for us and we pursued it. The most recent claim was for the water heater. It took some challenges to get it done, but we did. Several plumbers came out and the last plumber that came wanted to charge us $900 on top of getting the water heater replaced. I opted not to do that. I requested a buyout. So, I got the heater replaced myself and they did the cash-out. I wished that the trades that they sent out would be a little more responsive. It took a few plumbers to get out here in order to get this thing resolved. The same thing with my oven. That was an ongoing thing, but finally we did a cash-out with that, too. But the bottom line is we got the job done. We are satisfied with TotalProtect.

I recommend TotalProtect all the time. We've been with them for 12 to 15 years and there's been no problem in the claim submission process. Everyone that has come have been professional and nice as well. We had a problem with them once. Our hot water heater went out, and they changed a bunch of stuff in between and we never got notified of it. But they backed us, got us on the right program again and fixed it. So they did the right thing.

Submitting claims with TotalProtect has been easy. When we call in, they get back with us and set up a time for the repair. Once we get in contact with the contractors, they communicate well. But sometimes, things happen on a weekend and they don't get back to us until Monday. However, they come out when they say they’re gonna be there and they complete the work. TotalProtect helps a lot with bills. With our water heater, it was over $600. At first, the contractor thought it was just leaking a little bit, but then the water heater just stopped and wouldn’t get hot. We called and they ordered the part. And it took a couple of days for that to get in. We've been with TotalProtect since we bought our house eight years ago and we're happy with them.

TotalProtect doesn't wanna cover me anymore for my home. So, I'm not very happy. They told me they're pulling out of Florida, but then they're still covering my rental. That doesn't make any sense. I think it's because my air conditioning kept breaking down, so they don't wanna cover my home anymore. My rental has very few issues. The technicians are fine, but then, they're separate companies.