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About SafeStreetsUSA Home Automation
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Safe Streets USA is now the largest ADT Authorized Company in the United States. Our home monitoring is available through the ADT Pulse app. We have multiple call centers throughout the US to ensure our customers are taken care of. Safe Streets USA will provide your family with ADT monitored protection in case of smoke, intrusion, burglary and so much more. Call today to speak with one of our security professionals!
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Reviewed Dec. 11, 2017
I purchased a home security system for the security of my daughters in the house so that if something happens, they got a go-to as far as being able to be more secure in the house. I had an ADT at my old house and Safe Streets was referred to me by Consumers Energy when I transferred my gases. The rep I dealt with was very helpful. She gave me her personal line in case I'd have any questions. Safe Streets gave me some options. I needed the windows covered because I got an alarm system through ADT monitoring and I got the windows. They even threw in a couple of little extras for me. They put everything where I needed them to be.
The installation guy was spot on. My mom was home when the system was installed because I was at work but I talked to the guy on the phone. Any questions that he had, I was able to help him and vice-versa. The installation fees were low since I already had an existing ADT system. They waived a couple of fees for me and the price is about the same as I was paying before. I’m happy with the location of the unit and the way the system works. So far, it’s good.
Reviewed Dec. 10, 2017
I like to travel a lot and sometimes, I leave the house empty for one or two, even three weeks. With that, I decided to get a security system and went with Safe Streets. I used Monitronics before and they gave me a lot of problems when I sold the other house. When I bought this house, the real estate agent referred me to ADT and gave the address for Safe Streets. And then everything has been good. The people who did the installation were all very nice people. After everything was installed, the salesperson came back and checked everything. Just one thing that I don't like is when we open the garage door, it gives the scream, "Garage door!" If we opened the back door it goes, "Backdoor!", but it's okay. The customer service people are super good. They always give me an answer. And if they don't have the answer right away, the same day, somebody else calls. I'll recommend them to friends.
Reviewed Dec. 9, 2017
I heard that there were some robberies in the area and I work in the graveyard shift a lot. Although my kids are home and I have two dogs, it's still nice to have Safe Streets USA Home Automation's security system during the day when I'm not there. The one time it went off, it took me a little bit to get the alarm off because I didn't realize what was going on. I was outside and I must not have shut the door within 45 seconds when I did the “quick arm." However, I was surprised that I didn't get a call on my phone to check and make sure it wasn't an emergency. I like all the features of the system but I wish they weren't so pricey. I'd also like the idea of the glass shattering one but it was about $189 per room and I have way too many windows to afford that.
Reviewed Dec. 8, 2017
We moved to a new house and there was a security system there that we needed to get activated but it was old so we got a new one from Safe Streets. Their representatives gave me the information I needed over the phone to make a decision then their installers came out and installed the system. They answered my questions and explained everything. This security system has a lot more features than I opted to get at this point but it's pricing was competitive and was similar to what we paid for at our other home before we moved.
Reviewed Dec. 7, 2017
I purchased my first house and I live by myself and have two dogs. I wanted a little more security. Safe Streets had the best options and reviews when I looked up all the different reviews from the different people and web pages. The people at Safe Streets were all very nice and very knowledgeable. The only thing that I didn't like was after I had moved into my house. I have a security system installed before I moved in. When I changed my address, I received a little package that said I was going to get all the contacts for free. But I had to pay $800 to get all my contacts and stuff installed. I emailed Safe Streets but nobody ever contacted me back about it. I read that I got a $100 credit from Safe Streets USA. But all the other ones, the installation was $99. That was pretty much the same across the board. But I didn't see anything where it was free installation of all the things after the fact.
Also, their installation guy showed up in a car that was super raggedy. I was a little concerned for my safety for a minute but he was very nice and knowledgeable. When he tried to sell all these contacts and a camera, he started out with quoting me $1200 for all of it. I said, "This is not going to happen. I'm sorry." I like to be safe, but I also don't feel like I need to live in Fort Knox and pay $1200 to install all of it. So, he brought it down to the $800, which I expected to pay money. I know it's not going to be free.
But if I would have known that they offer it for free, if you just have the right contact, apparently. That was one thing that I didn't like. But their tech installed all of it and it took 4 hours to install the system. I felt like it could have been done a little bit faster. I like the features though. The only thing I didn't understand that was never really mentioned to me is when you set the alarm with the master code, that nobody else can unlock the alarm. It's weird because what happens if I've been in an accident and I can't talk and my dog sitter comes by and tries to disarm the system. And the alarm just keeps going off because she can't disarm it with a code. I can arm it with her code. And then, she can disarm it with her code. Any other code that I set can disarm any other code, just not the master code.
The quality of the system is great. I have the phone app and it's not really compatible with my phone because everything is really small. The guy who installed the system and who downloaded the app with me said that it's more made for an iPad or a laptop. I said that doesn't make any sense to me because I usually don't carry my laptop or my iPad. But it works. I just have to zoom in on the stuff, so I can actually read. After installing Safe Streets, I definitely feel safer because I know the alarm is going to go off as soon as somebody tries to open a window or a door. I really would have loved the outdoor camera but I already paid $800 so I'm going to have to wait. It's a good overall experience.
Reviewed Dec. 6, 2017
We've been with Safe Streets for two months now. When we bought our new house, it already had ADT system in it. So it was an easy transition. Installation went very good and the installers were very efficient. They answered all of our questions and they were on time. The system has everything except the ability to arm and disarm from my phone. But I have the remote, so I'm happy to have the system right now. I also have the online account, which is easy to use to make a payment. Everything's great and user-friendly.
Reviewed Dec. 1, 2017
I’m living by myself in a home that I purchased. My parents used Safe Streets so I reached out to them then they got me set up. They told me what packages they had and what I could fit within my budget. The features they provided were standard but I noticed that I would need another monitor for my bathroom window. I have four windows and they provided sensors. I don’t know up to how many I can have but while the installer was great, he probably missed that window in the bathroom. Despite that, I now feel more safe for sure.
Reviewed Nov. 27, 2017
I bought a home security system to protect my home. It's very important to have one. I have a wife, a kid and I work all day. It's my first home and it's my dream. I worked at Best RV for three years and my boss used ADT in his business and he recommended them. So far, everything's fine with my system. I sometimes hear a noisy sound that comes from the device for a couple of seconds once or twice a day and I don't know if it's normal or not. But I tested the alarm myself and everything has worked.
Their reps are very good and knowledgeable. I contacted them a couple of times and they were very helpful. The tech that installed my device explained everything to me. It took him a couple of hours to install my device. I paid $200 for an extra sensor for my window and something for fire that's going to contact 911. The device is good. I have my monitor and my application. I set the alarm from my phone when we go outside. It's very easy. I also use another application for my payments and my statement.
The cost in relation to the quality of the system is fair. I'm very satisfied over that. A month after I had my system installed, I got another offer of $27.99 but it said only for new applicants. Because I'm one month late, I'm paying now $52 a month. Nevertheless, since having the system installed, I feel more secure. Every day before I sleep, I set the alarm. The only things I'd like to get answers to are the sound and the promotion. I have to call them back about these two stuff.
Reviewed Nov. 26, 2017
For my family's security, I decided to get a home security system. When I heard about Safe Streets through ADT, I called ADT and got connected to Safe Streets. It was a good phone call and the person that came out for the installation was very professional. So far, I'm fine with the system. In fact, I'd tell my friends to look into them.
Reviewed Nov. 18, 2017
We just bought a house. After inquiring through ADT, Safe Streets came and installed our security system a couple of months ago. Everything went well and the installation was quick. At night when we go to bed, I don't have to worry about people breaking in. Recently, the signal was disrupted for an hour or so. I heard a chirp noise, so I looked at it and it said something was not connected. When I called, they said the cellphone tower's being worked on and they're trying to reset it. But they said that as soon as they're done working on the cellphone towers, then that should be fine. Then an hour later, it was fine. Other than that, really no problems.
Reviewed Oct. 12, 2017
I’ve been using Safe Streets for about a month but I’ve used them before. Safe Streets’ team was very friendly, helpful and they told me what I needed to know and some extra. I didn’t have any problem with them. My package has the remote control, camera, the door entry and motion detector. I chose this so I could check what my dad was doing at his house. He’s an elderly and now in a nursing home. I’m hoping he would come back but he hasn’t yet. But I’ve been using it. I've set it, and I come and check all the stuff. We’re not in a bad neighborhood but I feel safe with it.
Reviewed Oct. 11, 2017
Safe Streets was the ADT certified company that does the ADT installations in my area. The installer was on time and very thorough in explaining everything that was going to be done. He was also very good about explaining the different packages and what we got with everything and what was the best choice for my family financially. He was also very gracious and walked around with those booties in the house because I have a little baby and he was careful about that. I feel much safer now when I put the kids to bed and my husband’s not at home and he’s out on work stuff. It was a great experience, and I'm very happy. Everything was easy and quick and it was done in a very timely manner.
Reviewed Oct. 10, 2017
I knew someone that works for Safe Streets and it was somebody that I could trust that would give me a good price, so I went for it. I had the system installed last July and the installer, Sonny was great. He took his time and cleaned everything really well. I had his contact info and he said “If you got any questions or have any issues, feel free to reach me directly. I can be your first point of contact.” The few questions that came out was minor stuff, like questions about the alarm permit because once you have an alarm system put in, you have to separately have an alarm permit with the city that you’re in. He was able to resolve everything.
The overall cost for the installation was more expensive than I realized, but it’s also because of the number of windows that I chose to have equipped with the monitoring sensors. It was $750 all in all. But Safe Streets was able to spread that payment over the 1st three months, which definitely helped. I just bought the property and I’m a single female, so every dollar was worth it just to have that sense of security because the system works great.
Reviewed Oct. 9, 2017
I’ve had Safe Streets for three months now and I’m very pleased with my experience. The salesman experiences and the pricing, among other things, got me decided on them over other providers. The technician was very helpful and went over the installation step-by-step. The internet team was very helpful as well, giving me access through my phone. The Safe Streets team was also very friendly and helpful. One day my alarm was activated by mistake and they were right on point so I was really impressed. Having access from my phone where I could look at my house and check the interactions from time to time definitely gave me peace of mind. The only problem I have is the internet connection; sometimes it takes a while to connect. The camera prices could have been a little better too. But overall, everything else was amazing. I would recommend them to others.
Reviewed Oct. 8, 2017
ADT suggested Safe Streets, so we’ve used them since July. My son’s an engineer and he installed the security device, then he showed me how to work it. Since the security device was installed, I've felt safe and I've had no problems at all. I've also got other things that make me safe, like my a big, old Rottweiler, so I've felt really secured with both the dog and the security system. I was highly satisfied with Safe Streets and I would recommend them.
Reviewed Oct. 7, 2017
Safe Streets was recommended to us by a friend. The installation went very smoothly and I felt like things were explained clearly. We’ve had it for about four months now and since installing the security device, we’ve had peace of mind.
Reviewed Oct. 6, 2017
The security system is a basic device for the home. We've always had an alarm in every home that we've had and this is my 56th house in 30 years. ADT did a security system installation for me on July 1 and I had no difficulties with it. The windows and the whole house were already wired. All the wiring was done with the previous homeowner and they just changed the smoke and fire alarms, and a couple of components on two windows. The gentlemen who did the installation knew what they were doing and did a very professional job. I am now dealing with Safe Streets with regards to a $100 credit card charge that was supposed to be refunded to me upon the installation and I am waiting for it to come in the mail any day now. Since the security device was installed, I've had more peace of mind. I was satisfied with everything that was done and I definitely would recommend them.
Reviewed Oct. 5, 2017
I had a contract with ADT and they sent out Safe Streets to do the installation. Safe Streets was very good. The team who came was on time and they were professional and courteous. They cleaned up the mess after and also explained how to use the device.
Reviewed Oct. 4, 2017
I looked Safe Streets up on the web and they were the first ones that I called when I moved into the home. My interaction with the tech during installation was cool and the guy was really nice. He sat down and showed me how it worked and he made it seem really easy. He didn’t even make a mess so it’s really good. The package that I went with was at $52 dollars a month and I got the three monitors-- one on the garage door, one on the front door, and one on the back door. I go to work at weird hours and my girlfriend’s usually home by herself, but it makes us feel safer. So far, so good and we’ve no complaints about it.
Reviewed Sept. 30, 2017
We were in the process of moving when we received an ad for Safe Streets and they're with ADT, which I was familiar with. We had a security provider many years ago and Safe Streets is the first one we got in a long time but they’ve been great. We started with them in July and got the package where we can do things on our phone. The installation was good and easy. Everything went smoothly and they were helpful with whatever that’s needed.
Reviewed Sept. 29, 2017
The guy that installed our Safe Streets security system was wonderful. He came on time and showed me how to use the system. My son suggested that I try Safe Streets, and so far, I'm happy with the service. It gave me a sense of security, and I feel better about it being here when my grandkids are here.
Reviewed Sept. 28, 2017
I’ve had Safe Streets for about two months now. I had ADT previously. The installer explained everything and let me know what goes on with it. One time, I called because of an issue I was having with the alarm but it corrected itself so I didn't have to have anyone coming out. They are professional overall.
Reviewed Sept. 27, 2017
I’ve have ADT Pulse since 2010 and the Safe Streets installer who came out was very friendly. He did everything for me and told me what he was doing. He was very pleasant and he did a very good job. I have 12 plug-ins all over the place and I had to move them where it was convenient for me but it was okay. I’m still paying for the camera and I want to get another one installed on the other side. I would recommend Safe Streets.
Reviewed Sept. 26, 2017
We have been using Safe Streets since we moved into our new house in July. Installation was on time and it went smoothly. They also showed how to use the system and we use it at night a lot when we go to sleep. It's great and dependable. I'd recommend them.
Reviewed Sept. 25, 2017
I’ve been using Safe Streets for home security for about three months now and it’s been fine, so far. The installer came by, and he was very helpful and was quicker than I think what the estimated amount of time was initially. We had a false alarm and their response time was quick. My mother-in-law was trying to get in for something she needed and then the alarm went off. She contacted me, and pretty much at the same time, ADT contacted me and I could verify that it was not a big deal.
Reviewed Sept. 24, 2017
We were first-time home buyers and Safe Streets USA was presented and offered to us when we bought the house. The sales rep was nice and good, and we got the ADT Pulse bundle which comes with the app and costs $52.99 a month. The security system was installed in July and the guy was very nice, courteous, and quick. He asked questions to make sure that everything was going to be installed in the correct spot and areas that we would use the most. We have a dog at our home and his safety is our main concern. We had a couple of false alarms that the fire department had to go out for and my husband said that their response time was very quick.
Reviewed Sept. 20, 2017
I went with Safe Streets because of their reputation. The installer was very nice, professional and on time. We've had the system for two months and since installation, we have more peace of mind.
Reviewed Sept. 19, 2017
I talked to a Safe Streets representative, and it sounded like he knew how to sell it. So, I purchased the Complete Monitoring package for three bedrooms and the living room, and we’ve been using it for about two months now. A good guy handled the install and since then, everything's been fine.
Reviewed Sept. 18, 2017
Safe Streets USA has been our home security provider for only a couple of months. The installation was very good. The installer was very polite and he did his job quickly and was informative. He also cleaned up once he completed the installation. I got the basic package and my payment is $40 a month. It's working fine, though I just have to make sure I remember to turn it off when I should. I feel safer in my house especially at night when I'm alone.
Reviewed Sept. 15, 2017
Safe Streets USA has more to offer from what I was looking for. I've used ADT in the past and now, I've been using Safe Streets USA for a few months. The installation was pretty simple. Though they called me, the installer had to come out at a later time than what they originally gave me. Also, my husband wasn't too satisfied with him. He wasn't very professional. He just made himself a little comfortable and didn't ask to sit down. But, he installed the system, explained everything and demonstrated how to use it. Our experience with Safe Streets was very efficient. My husband works overnight and since having the device, I feel I'm safe when I'm inside.
Reviewed Sept. 14, 2017
I've contacted ADT and they put me on to Safe Streets. We got the monitoring and an emergency button for my wife who's disabled. The installer did a great job except that he missed one window and I've been meaning to get a hold of him to put the open alarm but I haven't yet. We keep on getting alarms coming up because the signal is lost and then it makes a hell of a racket, normally in the middle of the night. They also never left any notices, the signs that you're supposed to stick outside your house, so I had to go to ADT and fight for them to get them.
Reviewed Sept. 13, 2017
Before, I had Monitronics, which is now called MONI. Their system worked but I had a couple of little problems with it. Now I have Safe Streets and their service is better. I have my doors alarmed and there’s some kind of noise thing in case I have broken glass. I also have a smoke alarm. Their installer who came out was knowledgeable and wasn’t too high pressure. I have their system for a couple of months now and I feel safe having it. But anytime one of the doors is open, there are three loud beeps then the voice says which door is open. That’s a little annoying and I don’t need that much of a warning. I'm sure it's changeable so I’ll call them and ask how I can fix that.
Reviewed Sept. 11, 2017
I had Access Innovations before and Safe Streets is much better. I purchased the Pulse monitoring and the guy who installed the system was excellent. He explained everything and put everything in with ease. Everything worked better and so much smoother. It was just seamless. The experience was easy and painless compared to my previous provider.
Reviewed Sept. 9, 2017
We bought our first home and went through SIS Sherwood Protection Services and they had a deal with ADT and Safe Streets where we can get the package for one year for all the set up at $99 activation fee. I've heard about ADT before but we just stood with the provider and everything else went through during the sign-up. The installation was easy. We got a call from Safe Streets to know when was a good time for us to set it up. The technician arrived on time and went through all the installation and information, and he completed it within the time window. We got plenty of information on how to use the system, what the different configurations were and how to do the alarm stuff, for it stayed away with a different system of work. He also explained whatever our motion detector system was and the technical stuff so it was really good.
We got the basic package wherein we have the keypad and the touchscreen. We also have the cell connection so if they cut the power line, we can still get contacted. This is the first time we've had a house so it's different since we had an apartment before. I have forgotten that the alarm was on a couple of times and I had to rush in and turn it off, but I liked the alarm. I like the peace of mind when I leave that I can turn it on and if something happens when I’m away, it does not give me a problem. It’s not really intrusive in general. Another thing that I like about it is that I don’t have to worry about contacting the police even if the alarm goes off. I like the feel and safety net that they monitored on their end. They make sure that it’s not false alarm before sending it through which is really nice and I would absolutely recommend it.
Reviewed Sept. 7, 2017
We just bought a brand-new house in a new neighborhood and ADT's the only one that feels secure. I had someone come out and install it for us and it was a pleasant experience. They were thorough in explaining its operation like how to arm it, how to disarm it, how to arm certain portions of it, and not others. It was very informative. However, I'm trying to think why the alarm went off. But we got a call which was a very safe feeling. With the device, we have an overall feeling that our house is protected. I'm very satisfied with them.
Reviewed Sept. 6, 2017
During a move from one location to the next, I got to know of Safe Streets. We've been with them for a couple of months now and it's been a good experience. We have the 99 package and their installers were professional and timely. I'm more secure with the system. Safe Streets can be trusted and they deliver quality service.
Reviewed Sept. 5, 2017
My wife wanted to get the ADT security system and she referred me to Safe Streets USA. So, we got the system from Safe Streets and we've had them as our home security service provider for seven months. A big guy came out to install the security device and everything went well with the installation. He talked nicely, and he gave us a good deal and told us that they were going to send us a $100 gift card. The alarm system has been working well and I haven't been having any problems with it.
Reviewed Sept. 4, 2017
We use Safe Streets primarily when we are away. I particularly like the remote key fob and it's been very helpful. However, my husband had an issue with the panic button. He had the remote in his pocket and set it off and the police came. The remote is a little sensitive for somebody who carries keys in his pockets and all the men have the same problem. My husband was embarrassed because the police came, but we knew it worked so that was good.
Reviewed Sept. 1, 2017
I was a little uneasy at first about letting the Safe Streets USA installer in because he was in an unmarked personal car. Also, he was a very very cocky man and his ego was very large. When we bought the house, it still had all the old ADT stuff in there, but the installer said that he was not allowed to uninstall it because there will be holes around the walls and that ADT could be sued for it. Other than that, he did the job and installed, though he was very persistent about trying to install other stuff as well, which I declined. I've had Safe Streets USA service since June and we have felt more secure at night. Setting it up and registering was easy. We also have the app on our phone and we are able to set the security device if we forget to.
Reviewed Aug. 28, 2017
I've had this house for about four months and I had ADT but it's never been turned on. Then the other day it started malfunctioning and I had to call them. I haven’t really had that much dealings with the security alarm system. I got it, but I don’t use it. The guy that had the house before me had ADT installed but had it disconnected a long time go. But the wiring were still there so the installers just had new controls put in because they had taken out the control boxes. My wife wanted it because it has a one-touch calling if there was an emergency and I don't need to have all the doors and everything sealed to be able to use it. However, we hit that one-touch calling once by mistake right after we got it and then they called within 10 seconds and the lady, that I just got off the phone with, reset it because it was the one that would give the police right away.
I signed up with Safe Streets USA thinking I needed it being out where I'm at. But this location is less populated and really quiet, so I realized a security system is not really necessary. We've been here about a month and a half now and we haven't used it. Also, my son lived here for a couple of months by himself and have never used it as well. However, I'm stuck with Safe Streets USA for two years and I have to pay for it, so I have to relearn how to use it.
Reviewed Aug. 27, 2017
We bought a new house so we got set up with Safe Streets. I've been a long term customer since I had ADT at my previous address for about 10 years prior to the one at our new house. I had a certain technician who was kind of my guy. He came out and got me all set up. It was a brand new construction so a hole had to be dug. They're trying to send a fiber optic cable to our house and it was a whole big production, but the technician did a really nice job and showed me how to work everything. We had a bad storm the other night though and we have a surveillance camera that hasn’t worked since then so I have to call them about that.
Reviewed Aug. 26, 2017
When we purchased our house, the previous owners used Safe Streets USA so we went ahead and did it too. It is pretty well out there advertised and I knew it existed. It's all been very positive with their team. The installation and communication have been smooth.
Reviewed Aug. 25, 2017
When we moved into the new house, I signed up for electricity and I was put up with cable and Safe Streets security for a discounted price. Installing the device was quick and easy and the installer gave us a lot of education on the panel and personalized it as much as possible. We had it since June and it's doing well. I had peace of mind and when I had to leave for about a month and a half, it made me feel better that they had the system while I was gone. It was a pleasant experience overall.
Reviewed Aug. 21, 2017
We knew we were going to get a security system because we moved out to the country and when I had that phone call with KCP&L to sign up our electric, they redirected. We’ve had Safe Streets since May of this year when we got the ADT Pulse. The installation was fine and the installer explained a little bit and then left a manual. Safe Streets is dependable.
Reviewed Aug. 17, 2017
Safe Streets came to the house to install the device. They walked us through it, asked us where we wanted the box and gave us their suggestions. It was pretty easy and they were very friendly and helpful. At first, when they said that I had a camera, I thought it was going to go outside so you can see who's at the door but it's inside which I thought was odd. But I actually use it a lot to check on the house. We have dogs so I really like that it's movable and I love it. I'm happy with the system.
Reviewed Aug. 16, 2017
We’ve been with from Safe Streets for 2 months and so far, our system's working. We got the complete monitoring package, ADT Pulse. The installation was quick and went pretty good. Overall, the company lived up to its name, it's safe.
Reviewed Aug. 15, 2017
We had ADT already at another home, then someone from Safe Streets called me when we were in the process of buying a new home, offering to do an installation for a new security system. I thought ADT services were all the same but the service of Safe Streets was totally different from the archaic one at our existing home that just had regular motion sensors and glass detectors. With the new service, we've got a camera inside and a camera outside. The installer who came was great and had everything he needed. We were talking about the ring and he said, "We can do that," so he installed two ring doorbells for us while he was there. Now, the outdoor camera is not recording and I just need to get a ladder and get up there, and then unplug and replug it to let it reset. I've got that service guy's card so I'll give him a call.
Reviewed Aug. 14, 2017
My brother used to work for ADT and he recommended them. When I first purchased the home, they left something on my door, which was a package that came with my home. This was in March. I got the Pulse package and Safe Streets installed the device which was good. One time, I called their customer service and they reset my alarm and that went well. Since my system's installation, I've had peace of mind.
Reviewed Aug. 13, 2017
I worked in a building in Colorado where ADT had their offices in Denver. When I was buying the house which I bought, my insurance company said we'd get some deduction if I went with ADT so I did. The system I have is basically a step or two above their basic system without the video. The Safe Streets USA representative that came out was very helpful and helped me get the security device set-up on my phone. But I got a new cellphone and I haven't been able to log in onto that yet. A lot of neighbors have said having a security system is silly and I don't need it. But I'm working part-time about an hour away and I'm going to be spending a couple of days away so I thought it makes sense having security on the house. Also, the guy who came in and did the installation did a great job and explained everything to us.
Reviewed Aug. 12, 2017
Overall, the installation went fine. I was disappointed because I had a plan through somebody else and when Safe Streets cold called me, I thought it was them so I used them instead. I had to pay extra for some devices that would have been free with a different plan but they told me I couldn't reverse it. That would have given me extra motion detectors and I would have had the ability to have some more window and door sensors especially in the basement.
And then one of the sensors is lost somewhere in the house and it keeps going off. We took a wall down and it was cut into two so I completely gutted the basement to take out all the drywall. Now I have to bypass it until we find it. And I thought that the contractors were going to be able to tell me where it was but they don't know. There were two contractors and they both say it was the other guy so it's frustrating. I haven't heard from the other one. Now my basement is not secure which is the easiest place to break-in the house. I put two chairs in front of the basement door so nobody could open the basement door if they came in.
Reviewed Aug. 11, 2017
I’ve had several security providers in the past and I’ve had Safe Streets for a month. We have the basic home security. We’re typical people. We don’t set it unless we go out of town and that’s the main reason we use it. The installer was terrific. We had an issue with one of the contact connections and he came back and replaced the equipment. Everything was good and it was a great experience.
Reviewed Aug. 10, 2017
I'm currently an ADT customer and I'm planning to move to the Virginia area. At our new home, we wanted to put ADT in and Safe Streets were the representatives who were down there. We've been with them for three months now and our package costs $52 a month. We have multiple detectors in the house and we have everything other than the cameras. The installation went flawlessly. The Safe Streets' team answered all my questions and were very friendly. It has been very open, honest, and seamless process to purchase and to install the system.
Reviewed Aug. 9, 2017
When I called ADT and told them I wanted their system, they told me that Safe Streets will be the one installing it. So, there was no choice in that matter. It's just the way it was and I've used them for three months now. I got the complete monitoring that includes the windows, doors, glass breakage, and I also had thermostat put in, outdoor camera and two other cameras. It cost me 2500 bucks to have everything installed. The guy that installed the system showed up at 4:00 and told me to lock my house at 12:30 past midnight. It took him 8.5 hours to do the installation in the house and when we were done, he did not explain anything to me. I just figured out last week how to use my thermostat that he installed. I finally figured out the front door camera and got it working for about a month and a half now.
The issue I had was with the installer and not with the company itself. Most people call in with a grand adventure of wanting these cameras and sensors, and so the installer shows up and explains to them that it's going to cost 2500 bucks and then most people turns all that off. As for me, I did not turn it off and added stuff. He was a little overwhelmed to show up at 4:00 and it's all in the house of 3,000 square feet. The problem was with the company booking the installer and it was way too later for the amount of work that was going to be done. He didn’t expect me to have cameras put on, thermostat put in or a front doorbell camera to be installed. He extracted the basic wireless sensors on the windows and doors and that’s not what he got.
If the company booked them, all around the physical area and I can't complain. I'm not the one to complain that the company booked them to be somewhere else at 6:00 in the morning. I'm the customer and I didn't need to hear his thoughts. I wanted him to stop talking and get working. I'm sure the company is paying him good money to be out here until midnight, so he should make it happen. I would’ve sent him home a lot earlier, but I had something going on and I had to get this done. So I'm very dissatisfied with the installation. It was a crappy experience. Other than that, everything else was great.
Reviewed Aug. 8, 2017
I’ve had Safe Streets since April when we bought our house. We have the Pulse package. We have the break glass monitors in the basements and an internal camera, door and window monitor for upstairs. I can look at my house any time since we have the online video, the key fobs and we can enable it with my phone. Installing the device went smoothly. The installer and I talked about what wze wanted on the phone but when he came, he talked me into something completely different which was a little bit unnerving. I wanted to know what I was expecting and that's not what happened. But he was timely and he fixed and placed them. He provided plenty of information regarding the operation and what I can expect short of the change and install. Everything was well-documented. We are happy with what we have now. When our dog set off the alarm once, the Safe Streets team called us. And since I’ve had them, I have fewer worries and peace of mind.
Reviewed Aug. 7, 2017
I’ve been using the home security system of Safe Streets for four months now. I got the service package with the door and motion sensors and the installer was very helpful. I've dealt with the team at Safe Streets a few times when I accidentally left one of the doors open. I've just got to remember to shut the door. I also talked with a lady rep who said that the motion sensors would detect the dogs if they're about 40 pounds. But the motion sensors are really sensitive and took off when my dogs were jumping, and they're only about 15 pounds.
Reviewed Aug. 6, 2017
I have fewer worries since I started using Safe Streets two months ago. I have the pulse package and I like it. The installer was friendly and he answered all my questions. It was a good experience.
Reviewed Aug. 5, 2017
I started researching different security systems like Infinity, ADT, and so on. I asked some of my friends and family who had security systems about their experiences with their current one. I also Googled for reviews about certain providers not just from consumers but also from either a blog or an article about the top ten security systems and vendors. With those, I chose Safe Streets USA Home Automation. They also had a $100 rebate promotion at the time.
Installing my Safe Streets security device was very easy. I had a technician come out and he did all the work. All I did was to be here to answer his questions if he had any. I appreciated that he was understanding when I declined his suggestions about adding additional features or options because of my budget. He wasn't pushy at all. I really liked having him as the technician for the install. Overall, I would recommend Safe Streets. It has been an easy and affordable experience with them. I feel safer knowing my home has that security system.
Reviewed Aug. 4, 2017
I've got a Safe Streets system in my rental house, and I put an additional one after that. A guy from Safe Streets came walking through my neighborhood. He came through and offered some good deals that I couldn't pass. I end up purchasing the regular package. I got my camera, my monitor, glass breakers, and my door lock. The installation was done real quick and didn't take up or interrupt any of my daily activities. It's a good system and that's for sure. Safe Streets USA is a good company to have installed in your home.
Reviewed Aug. 3, 2017
I got Safe Streets’ basic package and I've been using them for three months now. Their installers were on time and they walked me through everything. The experience has been good and I have no complaints.
Reviewed Aug. 2, 2017
The Safe Streets USA rep was very professional, thorough, and made sure we were comfortable with using the system. All our doors are covered, like sliding glass doors, and we have motion detectors in two of the rooms and one video camera. I have been with them for 46 months now and when we got the system, it was more of me knowing that if I'm traveling, my wife can turn it on and feel safer. I feel more comfortable that my wife is comfortable. It's a good product and I am completely satisfied with the experience.
Reviewed July 29, 2017
I've had Safe Streets for a couple of months now. The installers were friendly and pleasant. They also answered all my questions whenever I had one and didn't seem like they were struggling to answer any of my questions either. Everything has been great.
Reviewed July 26, 2017
We’ve had ADT Safe Streets in our house when we moved in. My parents also have ADT. We got the ADT Pulse monitoring package and armed the entire house one hundred percent all the way through. The installation was great. It took a little longer because we chose a bunch of extra stuff to actually add on to, rather than just what we initially talked about. The house we were renting before had Protect America. ADT is much better and I’m much happier. It always seemed that the previous one wouldn’t work and didn’t seem as high quality. With ADT, I never had a problem. It works great. Anytime we’ve accidentally set it off, someone called immediately.
One time we were cooking something that was smoking a lot. The smoke detector, which is setup through the alarm system, was set off and I immediately got a call. I’m happy with how fast I got the call. Sometimes, they’re so fast that I miss it because I don’t have my phone on me. We weren’t gonna go with the Pulse at first but decided to at the last minute. I’m really glad we did that because I like being able to check and verify that everything is armed. To make the way easier, when I get home, I just disarm it from my phone and then walk in the house. I like it and I haven’t had any problems with it.
Reviewed July 12, 2017
Safe Streets USA is one of the security service providers that I've heard about the most and so, I decided to use them. My experience during the installation was perfect and I couldn't ask for a better person to install my system. A couple of times when my alarm is going off, the Safe Streets team was friendly and everything was completely professional. Overall, it was an excellent experience with Safe Streets.
Reviewed July 11, 2017
We just built our house and had Safe Streets installed. I called ADT and they sent them to us. The one who installed the system explained everything well. We've always felt safe out here but now I feel better when I’m away since I now have a security system. It was our main concern. So far I’m satisfied with everything that’s been done.
Reviewed July 10, 2017
I had Safe Streets in my other home for 12 years. Our package includes the front, two back doors and the garage door plus a motion detector. The gentleman who installed it was very knowledgeable and explained everything that was going on. I also had Bob's Security and in comparison, Bob's was better. Because Bob's gives you time and call you on all your cellular devices on any phone number you gave them to let you know that your alarm was on and ask if it was a false alarm or if you might be home or not. However, ADT does not do it and recently, it went off. Nevertheless, I've always had a security system so it makes me feel safer and fewer worries. It was good, very positive and reassuring experience. I would recommend them if I needed to.
Reviewed July 9, 2017
I’ve had great experience with Safe Streets so far. Except that we haven’t received our $100 Visa gift card which is supposed to be a rebate to pay for the activation fee. I set up ADT service, ADT Pulse, in Safe Streets, their authorized dealer in the area. The technician who came and installed was awesome. He went through and made sure that he removed all our old hardware that was not working and updated or re-synced the stuff that was working. I actually wasn’t home. My wife was home and she said that he was fantastic, answered her questions and showed her how to use the service. We make sure and set the alarm at night. We’re now more safety conscious and it’s comforting knowing that we have a system like that at home.
Reviewed July 8, 2017
When I was setting up my utilities, I got connected to ADT through Virginia Power. And I've had Safe Streets since April and their pricing is good. The installer was quick and knowledgeable as well. Overall, my experience with them has been quick and easy. And I feel way safer now and it’s much easier to come and go, especially late at night by myself.
Reviewed July 4, 2017
I’ve had ADT for years in three different homes but they weren’t serviced by Safe Streets. We bought a new home and it didn’t have any security system at all so we thought we’d try it. I’ve had them since April. I had a little issue with the magnets and the guy came back and fixed that the very next day and so it’s been great. This house has an extra wide piece of trim around the doors and windows. So, some of the closures were close to that extra piece of trim. We had two that we had to take the magnets out of the old plastic cases and drill a hole and put them in the wood. I told him we’ll take those and see if they stay and those two didn’t so he came back and fixed them. He didn’t do it the first time because I asked him not to because one of them is the backdoor and I didn’t want to drill any holes in it. He ended up putting epoxy on their second time there and haven’t had any issues since.
I get the same courtesy calls with both ADT and Safe Streets. But with Safe Streets, it is easier getting the service scheduled and moving it. I scheduled it but I had to call back and change it. Getting a hold of people is easier but everything else is comparable. Addressing the issue was fast and it's good to hear a voice that’s local and not halfway around the world. It was good to talk to someone who understood your issue, was good about when they would come and what to expect. The guy will contact you before he shows up and tell you when he’s going to be there and he did that. They tell you what’s going to happen and it does and there are no hiccups. They also explained the system very well so it was straightforward.
We added motion detectors and stuff after the service got here. We have some on the windows and doors. It doesn’t make sense putting that many sensors. We’re on six acres and sitting where I'm at right now I’m looking at 15 windows and 5 doors and when you get into the master suite which is on the other end of the house, you can’t hear what goes on in this end of the house. So, I feel safer at bedtime and resting on the far end of the house and knowing what’s going on at the other end of the house. It’s neat that once they got here they evaluated the home and we tweaked the package because it’s an open floor plan.
The installer went about recommending the changes and was very good about explaining the cost difference and the savings. It was great to be face-to-face with someone explaining it to you so you understand the first time rather than someone on the phone trying to upsell you something that you don’t understand. So far, I have been a very satisfied customer with very expedient service and repairs. I would recommend them.
Reviewed July 3, 2017
I’ve been very happy with Safe Streets since I had the security system installed in March of this year. I like the price per month and their offer where the installation was given back. The technician was knowledgeable and very professional and finished up quickly. Customer service offered a rebate and I hadn’t found out how to do it in time, but they still honored it.
Reviewed July 2, 2017
We’ve had Safe Streets for two months now after we learned about them through ADT. The people who installed the security device were friendly and did a good job. They showed us how to use the device too.
Reviewed June 30, 2017
We had Safe Street install their $60 worth whole home safety plan three months ago. Had good interactions with their staff and I feel more secure after the installation of the device. I have had very good experiences with Safe Streets.
Reviewed June 29, 2017
We've been using Safe Streets for two months now and they’re good. Their technicians were very courteous, helpful and they provided good information. I've more sense of security since having the system.
Reviewed June 28, 2017
With ADT, I only paid $99 upfront and it's entirely wireless. I have three main doors and several windows, although the windows are not motion censored. I have dogs so they only put break sensors in. Additionally, the monthly fee is lower too. However, I didn’t like the person who came and installed. They tried to sell me more than what I had agreed to on the phone.
I can also arm and disarm the alarm from my phone. However, I used to be able to put in the picture of my house on my phone and I liked that. But they upgraded it and now, it just takes me to the arm and disarm part of it. Then one time, I forgot that I armed the house and I had to run to the keypad. But when I hit the number a little bit off, it doesn't register, and they called me right away when the alarm went off.
ADT's customer service is better. The company we had before had very few technicians in town and when my husband passed away, I had to have them come over and show me how it works. They had to cancel and then reschedule several times without calling. Finally, I told them to forget it. Since it was on my husband's name, I just cancelled it. I've had ADT through Safe Streets for a couple of months now and I like it a lot better.
Reviewed June 27, 2017
We got our home security system online from Safe Streets. They installed ADT and the process was good. They were very helpful, answered all of our questions and also showed us everything.
Reviewed June 26, 2017
I've had Safe Streets since the end of March this year and I’m having a very good experience. I got them because I wanted to keep the image in my telephone. Every time I want to go check and see what’s going on, I also can do that. I got their highest package, which has the camera inside and outside the house. The installer that came was a talker and I’ve found out about his entire life while he was here. But he did a good job. I've had a home security system before getting Safe Streets and I like them better because they're easier to maneuver for my wife and my daughter.
Now, I'm paying all my bills online. However, one of the things that I have found is that it is hard to change the password once you forget it. I forgot my password for ADT for going online and paying. They are sending me everything to my email, but my email is also not functioning, including the billing, and I don’t know when I have to submit a payment.
Reviewed June 22, 2017
I got my ADT home security system through Safe Streets and I got the monthly package for $40 and something. Their customer service agents are very nice and I like them. James installed everything and he is a very friendly guy. The only thing is when the guy came to my house and fix my home security system, he told me that they'll give me a $100 ADT gift card but they never called me again and sent any gift card. But other than that, everything is awesome. I would also like some cameras outside of my house and I will definitely get them later on.
Reviewed June 17, 2017
I originally had Safe Streets USA to come out in March when I bought the house. But then, I had doors put on my home so I told them not to come out until the doors were installed. That way, they won’t have to come back and take the equipment off the old doors and put it onto the new doors. Once my new doors got installed, I gave them a call and they came right out and installed my home security system. I bought two carbon monoxide detectors and a smoke detector in every room. I also have one camera and a glass breakage monitor.
Everything, including the installation, went very well. The installer was great. He told me exactly what he was doing every step of the way which I really appreciated. He was courteous enough to ask me if I wanted him to use a sticky tape or screws because I had a brand new door and may not want screws on it. He also explained that if it gets too hot, the sticky tape could fall off.
With Safe Streets USA, I feel safer at night and I also feel safer that my home is protected. I drive a truck for a living and I have two small cats in the house. I feel safe that if there was a fire or anything, the alarm goes directly to the fire department or the police department and they'd get out the animals in the house first. Overall, I would definitely recommend Safe Streets USA and in fact, I’ve recommended them to a couple of my friends. Everybody from Safe Streets was very polite, from the customer service from the moment I ordered my system to the customer service at the end of the job. I'm happy and very satisfied with Safe Streets. Everything’s working wonderfully.
Reviewed June 16, 2017
I’ve been with Safe Streets USA for about three months and it has been good. The set up and installation went smoothly and installers are all professionals.
Reviewed June 11, 2017
I got ADT Pulse about two months ago and Safe Streets USA installed it correctly. The guy was very helpful and very knowledgeable. He did a really good job. However, I didn't get any phone calls and any alerts when it went off. It should be connected to fire, medical, and security. I had a security system before and when it went off, I got a call immediately. I was concerned so I called to ask if I was being monitored or not. They assured me that I was being monitored. Hopefully that won't happen in a real emergency situation.
I also had a problem pulling up the system on my phone because the password is not working though it has not changed. When I called in the first time, I redid the password with the exact password we had used in the beginning. I went to get in it and it did the same thing telling me, "The password is incorrect." I called them back so they reset it for me the second time and then I tried to get in again but I still could not get into it. I got to call them again to set it up.
Reviewed June 10, 2017
I just bought a home and I called up PSE&G, the utility company in my area to put on my utilities and they put up a host of other utilities in the area. They connected me with the water, with ADT and with cable. They connected me with everything to that one house. Safe Streets is a little bit more known and we got it at the end of March. The security blanket for myself of being known is important. I can get anybody on the block to do something but if they're not known and they're only used in one area, it's not helpful. The person who came by was very good and transparent. He told me everything and I understood when I was signing what I found on the dotted line. So nothing is foreign to me. Also, the installer was good and he was kind. He came in the evening when I was there and he showed us how to use the system. I probably need another refresher but he left me with his number.
I wish they wouldn't lock me into a long contract. I would stay with them anyway but why do they lock me in for three years? It's a little bit insane. Also, the thing is even if I move, I have to use them. I have to use them automatically anywhere. So, if I have another house and if I rent an apartment, I still have to use them. I'm locked in. It's jail. Also, it could always be cheaper but it's the amount of time they lock you in than the price. It really doesn't match out and even at the same time, they said they'd give you all these equipment "for free", what if I just want to buy the equipment? It's the long term lock-down is the problem. If something happens to me and I lose my job, I'm done. But the service and the price are fine. ADT is great but I would ask questions about the best length of the contract.
Reviewed June 9, 2017
I've known about ADT forever but I only got Safe Streets when I bought my house. I also got something from a vendor and so I called. I've only been using it since March but I got all of those monitors in the house. The ADT team was fine and the installation experience was great. They made sure I understood how to work it but if I want to do anything more, I now will have to look in the book. But that's not a big deal. I can turn it on and off. Everything is just what I expected from the company and I'm satisfied.
Reviewed June 8, 2017
Safe Streets came with three entrance devices. We put one on the front door, the back door and window. Next time, I would put it on the exterior garage door instead. They could change it but I have to pay $200 to have Safe Streets do it. I also wanted the control panel on one wall where I said it to put it. He put it down a few inches because of the wiring. It's in the front window and we don't always close it. So, it makes me a little nervous that people can see if it's on or off and the panel is LED and is lit up all night long and it's bright.
Reviewed June 7, 2017
My ADT home security is better than my previous service. My wife feels more comfortable at home. Safe Streets came and updated it, and my interactions with them went very well. They were professional and courteous. It was a very good experience.
Reviewed June 6, 2017
We’ve had a lot of break-ins going on around all of our neighborhoods. I went right through the alarm company into having the security system put in and they told me it was going to be Safe Streets that’s going to be doing the install. I remember talking to a gentleman on the phone that discussed my options with me and I was going to pull off because I wasn’t too sure how the whole thing is going to work. I thought how everything came together was one simple package, but it was all individual.
A gentleman came and installed it for me. He put in everything and he was good. We had to have him come back a couple of times. I still have some questions about an outside camera that's supposed to be a night vision and he came back and installed another camera for us. He did a test on it inside the dark area of my basement and it showed that it was a night vision, but you can look at it at night and still doesn’t come in. It's dark as this place because I can't see anything. But that’s the only issue and I think it's way too much area maybe for the camera to pick up. Other than that, everything seems to be good.
I have a lot more comfort and I'm relaxed. Having that is nice knowing that we got that first defense and we don’t wake up in the middle of the night. It is a comfort knowing that you're protected inside and out and knowing that it's contacted via phone. I liked that. I've had them for four months and I'm happy with it. Also, I've already recommended it to a few of my friends and colleagues at work.
Reviewed June 5, 2017
We got the ADT Pulse package from Safe Streets because of its price and have been with them for a few months now. The installation was good and the guy was nice, quick and explained everything. I feel more secure for me and my family and there's a personal reason why we have to get it. It's good and we love it. I would definitely recommend it.
Reviewed June 3, 2017
It's nice to have Safe Streets. It makes me feel safer when I'm alone. I moved to Arizona and signed up for ADT and they referred me to Safe Streets. The installation was great and they were really helpful. We got the complete monitoring package and been using it for two months now. Everything's great.
Reviewed June 2, 2017
The rep who came to install our Safe Streets system was professional. He explained to us how to use the alarm, what would happen if it was to be opened with the phone call and the password we'd have to use while he was installing it and he explained them very well. Now we can keep our minds at ease knowing that our house is protected.
Reviewed June 1, 2017
I've used Safe Streets for two months now. We knew we wanted ADT in our home and when we called to set up, our water or electric company offered the service in combination at a discounted price. We got the basic package. It's what met our needs and the installation was very good. We wanted to upgrade and their rep recommended another place to put a monitoring system. She was very honest and wasn't pushy at all. It was a wonderful experience.
Reviewed May 31, 2017
I’ve been using Safe Streets ADT for a couple of months now but I've always had ADT. The installation guy went around the house and did what he had to do. Safe Streets said there would be a Visa card that would come to me that would rebate me for the deposit, but I never got it.
Reviewed May 28, 2017
I heard about Safe Streets through some discounts that was offered as a first time home buyer. I've had them for about two months now. The installation was quick and easy, and their people are friendly.
Reviewed May 26, 2017
We went through ADT and Safe Streets is our local provider. We've had them for a couple of months now. The installation process was perfect, easy, and great. My husband set the alarm and then when he got home from work he forgot he set it and it trips off for longer than a minute but no one contacted us. Now I wonder if it's a scam. Even so, I would recommend them.
Reviewed May 21, 2017
We’ve been using Safe Streets for about four months now and they were recommended to me by a family member. Their reps always help out and are always thorough. And the installer came through as well. He was pleasant and he got the installation done quickly. He also explained everything that we needed to know.
Reviewed May 20, 2017
We used ADT in the past on a different home. We went with ADT again and had Safe Streets install the system in March. The installer explained everything and it was okay. We did not do the full system package, though, because it cost a whole lot more. Otherwise, it was a great experience and it was what they advertised.
Reviewed May 16, 2017
I had to switch my electricity over to AEP and Safe Streets was the service offered through them. They're also what I've heard most about and heard the best feedback on. I got the package with the security camera, monitoring and the ADT Pulse. The serviceman was good and the installation was a good experience. We've had a couple of false alarms and the response was very quick. They called to make sure everything was okay or if we needed the police contacted. They were informative and attentive. I've been using them for five months and I feel much safer and more secure at home. So far, I'm very pleased with the product.
Reviewed May 16, 2017
I had to switch my electricity over to AEP. I was opening an account and Safe Streets was one of the services offered through them. It's also one of the home security providers I've heard most about and the best feedback on. I got the package with ADT Pulse. That allows me to log on to the website and disarm the alarm from outside. The package also included security camera and monitoring. The installation had been a good experience and the serviceman was good and informative, as well. We've had a couple of false alarms and the response was very quick. They called to make sure everything was okay and if we needed the police contacted. They were very attentive. So far, I'm very pleased with the product and the company. I also feel much safer at home.
Reviewed May 15, 2017
Safe Streets was great. I purchased a mid-range package. It wasn't the one with the cameras but it wasn't the least expensive. There were some different options that can be included but I liked the one we got, it's fine the way it is. The installation guy was very informative and everything went fine with the installation. I use it every time I go to work in the morning. I just live alone with my daughter so we definitely feel safe. I got the window alarm if some windows are broken so I feel safer. Overall, it was very good. It was easy and affordable.
Reviewed May 12, 2017
I have been using ADT for years. I wanted to have them in my new house. When I bought my house in Ohio, I went to ADT's website to look for their local installer and found Safe Streets. I purchased the ADT Pulse Monitoring package from them. Their installation took a few hours because their guy had to install the panel, doorbell, sensors for the different doors and the carbon monoxide detectors. He was thorough and professional. He explained where each of the installations were. The costs were also explained up front.
I also installed additional cameras on my own, including a ring camera over the garage, one in the backyard and some cameras in the house. Overall, my experience with Safe Streets was excellent. They were quick in scheduling the installation and coming out. Moreover, they were accommodating and flexible in setting the time. I'm 2,000 miles away, still in the process of moving there so I just log in all the time on the Pulse app and check the house every day on my phone.
Reviewed May 10, 2017
I like ADT. it's been better and has some good reviews so I ended up going with them and they sourced a local supplier Safe Streets for me. I had absolutely no problem with the representatives at Safe Streets and I definitely have some peace of mind since the installation of the security device. The surprises for the installation as far as adding more sensors were a little cheaper but other than that, everything is fine. I've had Safe Streets for about two and half months and I'm happy with them for now.
Reviewed May 6, 2017
We had ADT in our previous home and got a brand new system installed when we moved here. The people at Safe Streets were very nice and we adored the guy that came out here and put the system in. He was very patient and explained everything thoroughly to us. My husband travels quite a bit and I'm here by myself. And when I click the system on, I don't worry. But when we accidentally opened the door before we had disarmed it, the alarm didn't go off. I was under the impression that once the door was opened, the alarm immediately went off. But it took 30 seconds and we had time to go disarm it before it set it off. We really wanted a system where if the front, back, or garage door was opened by somebody else, it would immediately go off. But it doesn't do that. So, I'll give them a call and check on it. Other than that, we're very satisfied with our experience.
Reviewed April 28, 2017
I used to have ADT when I owned our previous home for about three years, and then, I moved and didn't have it for about two or three years. When we were moving again and were gonna get an alarm system, ADT had a commercial on TV, so I called and inquired about it. Now, I have ADT again since we moved in February. We got the security system, the fire detector and then the camera to keep our home safe. The installer was good and did a great job. He came in, did his job and then cleaned everything. We didn't have our wireless yet, so he had to come back out.
We got our wireless two days later and then, he came out the following week to install our camera 'cause you can't have ADT Pulse without internet. We had just moved and nobody had explained that you needed to have your wireless up when he came. We weren't living in the house at that point. We were remodeling and fixing things up, so we wanted to make sure that when we weren't there, nobody would break in and us not know about it.
Reviewed April 27, 2017
Both of my cousins have ADT and my girlfriend's family has Vivint, and I just preferred ADT. I have done some construction work that’s triggered some alarms. The contractors were doing flooring and the alarms were triggered more than what’s needed, and Safe Streets worked with me on that. They've always been in contact with me very quickly and we handled everything. I’ve been with them for three months at most and I just feel more secure where I don't have to worry about it. If it goes off, I know there's something wrong.
Reviewed April 26, 2017
When I moved in to a new house, I got a call from Pulte, the builder, and they gave me information about Safe Streets. I got a discount through Pulte, so I decided to use Safe Streets. The guy who installed my ADT Pulse, was pretty nice, and it took him two or three hours to install it. Also, customer service was able to answer all my questions. The only complaint I have, however, is that we don't have control over the camera, though it worked fine. I also don't like the sensors on the window. They're very large and you can't really put blinds there. If there was a smaller or a thinner option, I would rather have that. Hopefully, the Safe Streets Security device deterred people from breaking in. Since I watch my pad all the time, I can check when people get home based on when they open the door. It's been a reasonable experience and the device has done what it's supposed to do.
Reviewed April 25, 2017
I've used ADT itself since 1977 until the system can't work anymore. I spent a lot of money buying all the equipment from ADT. And that time, I have a camera and a TV screen. The old system is still in my house and I still have a lot of wires and boxes on the wall. But three years ago, my daughter moved to my house and she has a box, everything in my basement, everywhere, and the infrared won't go through. So I stopped using ADT until she moved out last year. I thought that I wanted to put ADT again.
And now we're with Safe Streets, it seems like everything works okay so far. The Safe Streets rep, Austin, installed the equipment for me and he's very good. I liked his service. He's very nice, knowledgeable and neat. And the month after the installation of my new system, I learned from the mail that because I'm a long time ADT customer, they will give me a discount. I get more sensors and the monthly payment is less. The new system is very easy to follow and I think it's very good.
Reviewed April 24, 2017
Our power company PG&E told me that they work with SafeStreets and I got them. The first guy I talked to was straightforward with it all. Then the home security system was installed in February but the installation didn't go well. The technician was late by about 45 minutes and then he broke one of my blinds as he was installing. I asked him if there was anywhere I can get the blinds fixed or if they have insurance. He said he'll give me information on how to fix and that he only gets three property damage reports before he loses his job so he’d appreciate if I didn’t report it. I was very honest with him and told him that it's an easy fix but in the event that it broke beyond repair, I’d want to get a new set of mini-blinds because they aren’t cheap. He actually ended up not giving me the information.
I was able to fix the blinds and it was fine so I didn’t pursue it anymore. I’m not trying to be out for anybody’s job and the tech is a hardworking guy so I didn’t want to get him in trouble. But for him not to give the information was a little bit of a turn-off. He should’ve been more careful when he installed my security system. But other than those two issues, everything has been okay so far.
Reviewed April 22, 2017
When I bought my house, one of the people that I called up for bills referred us to Safe Streets and right now, we have the ADT. The installation was quick, easy, and professional. They were on time and showed us how to use it. We got the newest system they have. We feel safer and have fewer worries. It was a great experience.
Reviewed April 20, 2017
I got a $100 referral bonus from Safe Streets but I haven't received it yet. I left them messages about it but there aren't any response. I had the security device installed for three months now. We had a brand new house and my son also bought a new house beside mine. We were setting up the installation one right after the other. The experience was great, but the sales pitch was annoying and pressured. Although I understand that it's part of their job. The security system is working fine and I feel secure with it.
Reviewed April 13, 2017
We've been with Safe Streets USA for about 60 days now. The installation went very well. Their technician was professional and he also cleaned up after himself. Although, there was supposed to be a $99 installation rebate which I have to submit within 30 days. But, I didn't move in here until yesterday so I have to contact them to see if they'll make an exception or if I'll lose the $99.
Reviewed April 12, 2017
Safe Streets' system has driven me crazy. When I have gone on vacation the last few times, for some reason, my cat has set off the motion sensor in my basement and I don't know if I have to bypass it. Other than that, my experience with them went well.
Reviewed April 11, 2017
I’ve had ADT previously. I reached out to them online and they pointed me to Safe Streets. The representatives were very pleasant and the technician was fantastic. Everything was wonderful and everybody is very easy to get along with. I would recommend to a friend.
Reviewed April 9, 2017
When I moved in three months ago, Safe Streets was recommended to me. The installation was quick and their installers were very professional. They also cleaned up after themselves. I had a pleasant experience with them.
Reviewed April 8, 2017
We've been using Safe Streets since November. We thought it was great until we had a problem. And when the fellow installed our safe device, he gave us a password but never told us the password. Also, they've had to come out and change out the one remote because I was laying on the side of my bed and it went off in my pocket one night because I pushed the button. They called here at the house and my wife answered the telephone. Then it went off again in my pocket so we answered the phone again. I took it out of my pocket and I haven't carried it in my pocket since. Then, about 6:30 in the morning, it went off beside my bed and they said that I had pressed the emergency button. But my wife feels safer having them because they're going to call the police. And as long as my wife is happy and feels secure, it's a good thing.
Reviewed April 7, 2017
I have been using Safe Streets for about a month now. The guy who came in and installed the security device was very polite and explained everything well. I feel safer when I'm gone all day during the weekend since I've had their security device installed. Their team is quick to respond to the alarm. My husband accidentally pushed the panic button and the police was here right away and I had phone calls from them.
Reviewed April 6, 2017
We talked to Time Warner because they have a security system but we were not overly impressed with their presentation. We have three cats and the way they talked they said they have had a hard time setting up the monitoring so that the cats wouldn't set it off. But ADT did not have a problem with it. Plus we’ve never had it go off with the cats walking around the house so we're very happy with it. I also like that they have a fob and I can lock it when I leave the house and it gives me a more secure feeling when I'm going to bed at night. We've had some robberies in our area so that's one of the main reasons we got it.
Then the young lad that came and set up the security device was very helpful in explaining different things to us. He offered us suggestions and different places where the manager would be more helpful. He was very knowledgeable. There was one time when I had to call him because I wasn't sure about something that I was doing. He called me right back and helped me on the phone so I was pleased.
Reviewed April 5, 2017
ADT told me that they would be sending me a rebate check for four months worth of service through Safe Streets, so I signed up with them. They said I'd have it within 30 days but I still haven't received it. I wouldn't have gone with ADT if I would've known they weren't going to honor their commitment. But aside from this check issue, everything else is fine.
Reviewed April 4, 2017
I was looking into ADT doing security on my home again because the previous owner already had ADT installed. I moved in December and I had the system connected in January. Everybody from ADT has been nice and polite. Schedules were all met in a timely fashion and their technician has been awesome too as he put all new sensors up because the sensors that were already placed were old and didn't work with the new systems anymore. So far, it's been a pretty good experience and I hope they keep up the good work. I have two young girls, with one of them handicapped, and it gives us peace of mind, especially with just being us girls in the house.
Reviewed April 3, 2017
Safe Streets was recommended to me so I bought a $50 a month package from them. I initially called and made an appointment. Then their technician came and put in the package. I got what I paid for and I had no problems with it. I then added the glass break feature as it covered a spot where there were no window alarms on it. So Safe Street is good but I haven’t had a chance to open up the door yet to see the police response and if they would call me, because I don’t have a password for them. They would expect it when they call so I don’t know if they would notify me when we go into an emergency situation. But we'll see when the time comes and I'll take care of that when I get a chance on it.
Reviewed April 2, 2017
When I was moving, I got a pamphlet for ADT and found out about Safe Streets USA. The price and reviews for them seemed better than the other companies I called. They quoted me for some equipment and said that "X amount would be covered" and that I'd have to pay for some additional amount, which is okay. But when the installer came, he recommended over $3000 worth of equipment whereas I originally started off with $200 worth of stuff, after rebates and everything else. So I felt like it was hard-up sale at the point of installation and I didn't like that part of the process. It was a little aggressive and I was unhappy with that. However, the installer was clean and thorough.
Also, in terms of service, they've been great and I feel safer in the home with the security system on. One time, the alarm went off because I accidentally opened the door and typed in the wrong code. And they were prompt to call and really easygoing when I walked through the password. They didn't call 911 because I gave them the right codes. I also like the app integration. That's really convenient and it's really nice to be able to turn the system on and off via the app. And that's great because one time I had a contractor come and I wasn't home so I gave him a key. He went in the front door and I created a temporary password for him but he forgot to put it in so the alarm started going. And when Safe Streets called, I was able to use the app to disarm the system while on the phone with them.
Reviewed April 1, 2017
We got a system from Safe Streets that had cameras, sensors, motion and glass breakage. Everything was straightforward with their installation team. They were fast and very thorough. Since having our security system, I've felt safer and have peace of mind.
Reviewed March 31, 2017
Safe Streets said they were an ADT authorized dealer. I was at the time looking for a provider, and they were there, so I went with them. The representative was nice, and did his job good. He was very friendly, and showed us everything. The installer put everything in place, and showed us how it worked. He did a good job, too. We’ve only had it for a couple of months, but everything seems to be doing okay with it. And I’m satisfied with it.
Reviewed March 30, 2017
We got Safe Streets' base package with three doors and we've had them since January. It's a lot easier to configure and work with than the previous system we had. Their installer was really helpful, too. It took him about 40 minutes to install then he showed us how to use the panel. It's really easy. Then I found out that we had an option to get a $100 rebate so I called and got that set up. It's been a straightforward and very good system so far.
Reviewed March 29, 2017
I feel a little bit safer since setting up my Safe Streets security device. I have a basement that has a full window that's pretty easy to access. It's far enough from where I sleep that I don't know if I would hear somebody break glass or come in. I do have peace of mind having Safe Streets, and everything's been good so far. However, I wanted to have the app so I can access from my phone to see whether my door's been opened or closed. But they said in order for me to be able to use the app, I had to have the package worth $58 a month. And I live by myself, so I'm not very happy with the price. I think that's really expensive and that would be the only reason I wouldn't recommend it to anybody.
I'm also not very impressed with the camera on the app. It's such a huge delay. And I can't see very well at night. Maybe that's just me needing to move it around or play with it. But I haven't really had any issues with the installation or with the system itself. However, I missed the rebate deadline by a couple of days and I called to ask about it but they were not able to help me. I also mentioned that my app wasn't connecting to my unit very well. I was having some issues when arming and disarming it. But I never followed up and it seems to be working okay now.
Reviewed March 28, 2017
Safe Streets is my first security service provider and the installation was pretty simple. I got sensors on the doors and a couple of motion detectors. Their tech came in and installed it, and was out of there in a couple of hours. My house is secure with Safe Streets and it's been a great experience with them.
Reviewed March 27, 2017
I wanted to get a service and I saw the commercial for Safe Streets USA. I thought it sounded great so I checked it out. I have them for a couple of months now and I love the system. They installed it for us and the installers were excellent. Also, I had to call them once because I had a question about my bill and I asked if the little camera on the porch really works because if I look on my phone, sometimes I need to look into it a bit more angled to get a clearer view. The rep I talked to was really good and informative. Now I feel a lot safer and nice when I'm home.
Reviewed March 26, 2017
I was transferred over to Safe Streets after I signed up for the home insurance and the service technician who came to install the system was knowledgeable.
Reviewed March 25, 2017
When we moved into our first home, I called to set up Comcast and there was this whole program that had me talk to Comcast, ADT, etcetera. It was a weird promotion and I was unfamiliar with it. I thought ADT was the one who was brokering it. I didn't realize that they were separate companies who were implementing it. That wasn't very clear and wasn't explained to me. The security service was part of the bundle and I had a coupon for ADT services that was for $19.99 a month. And then I signed up for Safe Streets which is $44 a month so I was disappointed. I thought the $19.99 a month was what I was signing up for and I was told that I would get the lowest deal. So, we’re happy with it but if I could pay half of what I’m paying I would be much happier.
The guy who came out to install the security device was friendly and very thorough in explaining to me how to use the device and did a nice job. But he said he couldn't mount our alarm system to the wall because of the way that it was wired or he didn't want to fish wire. So we actually have a plug-in device. It is a Honeywell so I know it’s high quality but it’s pretty large, four by six inches in size, and it takes up space on the counter. We have a small house and are trying to make the space work, so we have the device in our basement now and we’re using it a lot less because it’s a hassle to go find where it's plugged in. But looking back, it would have been great if what was installed was a wall mounted alarm system, which we would have used a lot more. Also, if they have done a little extra effort to fish a wire, it would have looked a lot more professional in finish. Since we're paying so much more than another company with ADT, I'm disappointed with that aspect.
The Safe Streets team did a good job, has been helpful, friendly and fast talking, very much like selling, which I know is their job. I feel good that we have the system up, we have the stickers up. We use it when we're outside the home and not when we're at home. It gives us peace of mind. However if we could do it again I would probably go with a different company, even though everyone in Safe Streets is very nice, just for a better deal, better installation process or more clarity with what was happening.
Reviewed March 23, 2017
Safe Streets installed my ADT security system. The installer showed up on time, explained everything that he was doing and walked us through everything. He was very professional, was done quickly and left everything in order. I feel more secure having the system and it's nice to have because I live in a brownstone so it's an easy street access. All in all, it was a great experience and it's everything that I expected.
Reviewed March 22, 2017
A broker was helping me set up some other things and he suggested Safe Streets. I purchased the basic package mostly because of the cost. The installation guy was polite and explained everything well. I have a little more peace of mind. I'm now living as a single woman by myself so it's nice to come home and know the house has a security system on. I’ve got a big basement and a lot of windows, and to know that there's a motion sensor during the night is helpful.
Reviewed March 12, 2017
Safe Streets USA is my first home security and I have them for two months now. There was already an ADT system in my house so we stuck with it. The installation was good. Their guy was really nice, took his time and did what he had to do. He was clean and he came early. I got their basic package that has cameras, key fob, and uses cellphone signal. Now I have peace of mind having them.
Reviewed March 10, 2017
We've put in our ADT monitoring system with Safe Streets 3 months ago. We chose Safe Streets for several different factors like cost, customer service, and that it fits our needs. The installation went really well and the guy was wonderful, very knowledgeable, did a really good job putting everything in, and did it in a very timely basis. It now takes a couple extra seconds to get in and out of the house, but it's not a problem. Also, I do feel safer but it's sad to think that I have to put something in to feel safe. I don't even like paying the monitoring fees, but that's a necessary evil since they have to pay the people who do the monitoring.
Reviewed March 9, 2017
I was moving and I had to cancel NIPSCO. They switched me through to ADT and somehow I got connected with Safe Streets that way. I am just new to it and have only used it since December. The installation was fine and I feel safer and have fewer worries since then.
Reviewed March 8, 2017
I just got a home in January this year and have used Safe Streets as my home security provider. I got a reference from someone from the company that I used to do the home inspection and they did everything for me. The process of getting Safe Streets went smoothly. I got three doors, the glass shatter sensor and a motion sensor. The installation went really well. The installers were friendly and didn't leave a mess. Everything went perfectly. I'm more comfortable since installing the Safe Streets system.
Reviewed March 7, 2017
I just bought the house on December 29th and then the ADT team installed Safe Streets in the first week of January. They were on the ball. They already had the security system in but it didn't work. So, this was the updated system and it works great. My daughters don't set it off and that's real good. However, they told me I was to get $900 card in the mail but I never did.