SafeStreetsUSA Home Automation Reviews

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About SafeStreetsUSA Home Automation

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Safe Streets USA is now the largest ADT Authorized Company in the United States. Our home monitoring is available through the ADT Pulse app. We have multiple call centers throughout the US to ensure our customers are taken care of. Safe Streets USA will provide your family with ADT monitored protection in case of smoke, intrusion, burglary and so much more. Call today to speak with one of our security professionals!

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SafeStreetsUSA Home Automation Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 12, 2017

    I've had Safe Streets USA Home Automation for almost four years now. I needed the basics but I needed the middle package so I got it. During the installation, the tech was very nice or I would have cancelled the service if he's not. So far, the quality of the equipment and the cost are good as I only pay $50 a month. Also, the system has every feature that I like. I use the smartphone feature, which is an ADT app, and I enjoy it. It's very convenient and I feel a little more secure now that I have my cameras. They were good, I like them and I would recommend them.

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    Installation & SetupPriceStaff

    Reviewed Dec. 11, 2017

    I purchased a home security system for the security of my daughters in the house so that if something happens, they got a go-to as far as being able to be more secure in the house. I had an ADT at my old house and Safe Streets was referred to me by Consumers Energy when I transferred my gases. The rep I dealt with was very helpful. She gave me her personal line in case I'd have any questions. Safe Streets gave me some options. I needed the windows covered because I got an alarm system through ADT monitoring and I got the windows. They even threw in a couple of little extras for me. They put everything where I needed them to be.

    The installation guy was spot on. My mom was home when the system was installed because I was at work but I talked to the guy on the phone. Any questions that he had, I was able to help him and vice-versa. The installation fees were low since I already had an existing ADT system. They waived a couple of fees for me and the price is about the same as I was paying before. I’m happy with the location of the unit and the way the system works. So far, it’s good.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 10, 2017

    I like to travel a lot and sometimes, I leave the house empty for one or two, even three weeks. With that, I decided to get a security system and went with Safe Streets. I used Monitronics before and they gave me a lot of problems when I sold the other house. When I bought this house, the real estate agent referred me to ADT and gave the address for Safe Streets. And then everything has been good. The people who did the installation were all very nice people. After everything was installed, the salesperson came back and checked everything. Just one thing that I don't like is when we open the garage door, it gives the scream, "Garage door!" If we opened the back door it goes, "Backdoor!", but it's okay. The customer service people are super good. They always give me an answer. And if they don't have the answer right away, the same day, somebody else calls. I'll recommend them to friends.

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    Customer ServicePrice

    Reviewed Dec. 9, 2017

    I heard that there were some robberies in the area and I work in the graveyard shift a lot. Although my kids are home and I have two dogs, it's still nice to have Safe Streets USA Home Automation's security system during the day when I'm not there. The one time it went off, it took me a little bit to get the alarm off because I didn't realize what was going on. I was outside and I must not have shut the door within 45 seconds when I did the “quick arm." However, I was surprised that I didn't get a call on my phone to check and make sure it wasn't an emergency. I like all the features of the system but I wish they weren't so pricey. I'd also like the idea of the glass shattering one but it was about $189 per room and I have way too many windows to afford that.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 8, 2017

    We moved to a new house and there was a security system there that we needed to get activated but it was old so we got a new one from Safe Streets. Their representatives gave me the information I needed over the phone to make a decision then their installers came out and installed the system. They answered my questions and explained everything. This security system has a lot more features than I opted to get at this point but it's pricing was competitive and was similar to what we paid for at our other home before we moved.

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    Installation & SetupOnline & AppStaff

    Reviewed Dec. 7, 2017

    I purchased my first house and I live by myself and have two dogs. I wanted a little more security. Safe Streets had the best options and reviews when I looked up all the different reviews from the different people and web pages. The people at Safe Streets were all very nice and very knowledgeable. The only thing that I didn't like was after I had moved into my house. I have a security system installed before I moved in. When I changed my address, I received a little package that said I was going to get all the contacts for free. But I had to pay $800 to get all my contacts and stuff installed. I emailed Safe Streets but nobody ever contacted me back about it. I read that I got a $100 credit from Safe Streets USA. But all the other ones, the installation was $99. That was pretty much the same across the board. But I didn't see anything where it was free installation of all the things after the fact.

    Also, their installation guy showed up in a car that was super raggedy. I was a little concerned for my safety for a minute but he was very nice and knowledgeable. When he tried to sell all these contacts and a camera, he started out with quoting me $1200 for all of it. I said, "This is not going to happen. I'm sorry." I like to be safe, but I also don't feel like I need to live in Fort Knox and pay $1200 to install all of it. So, he brought it down to the $800, which I expected to pay money. I know it's not going to be free.

    But if I would have known that they offer it for free, if you just have the right contact, apparently. That was one thing that I didn't like. But their tech installed all of it and it took 4 hours to install the system. I felt like it could have been done a little bit faster. I like the features though. The only thing I didn't understand that was never really mentioned to me is when you set the alarm with the master code, that nobody else can unlock the alarm. It's weird because what happens if I've been in an accident and I can't talk and my dog sitter comes by and tries to disarm the system. And the alarm just keeps going off because she can't disarm it with a code. I can arm it with her code. And then, she can disarm it with her code. Any other code that I set can disarm any other code, just not the master code.

    The quality of the system is great. I have the phone app and it's not really compatible with my phone because everything is really small. The guy who installed the system and who downloaded the app with me said that it's more made for an iPad or a laptop. I said that doesn't make any sense to me because I usually don't carry my laptop or my iPad. But it works. I just have to zoom in on the stuff, so I can actually read. After installing Safe Streets, I definitely feel safer because I know the alarm is going to go off as soon as somebody tries to open a window or a door. I really would have loved the outdoor camera but I already paid $800 so I'm going to have to wait. It's a good overall experience.

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    Installation & SetupPunctuality & SpeedEase of Use

    Reviewed Dec. 6, 2017

    We've been with Safe Streets for two months now. When we bought our new house, it already had ADT system in it. So it was an easy transition. Installation went very good and the installers were very efficient. They answered all of our questions and they were on time. The system has everything except the ability to arm and disarm from my phone. But I have the remote, so I'm happy to have the system right now. I also have the online account, which is easy to use to make a payment. Everything's great and user-friendly.

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    Verified purchase

    Reviewed Dec. 1, 2017

    I’m living by myself in a home that I purchased. My parents used Safe Streets so I reached out to them then they got me set up. They told me what packages they had and what I could fit within my budget. The features they provided were standard but I noticed that I would need another monitor for my bathroom window. I have four windows and they provided sensors. I don’t know up to how many I can have but while the installer was great, he probably missed that window in the bathroom. Despite that, I now feel more safe for sure.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Nov. 27, 2017

    I bought a home security system to protect my home. It's very important to have one. I have a wife, a kid and I work all day. It's my first home and it's my dream. I worked at Best RV for three years and my boss used ADT in his business and he recommended them. So far, everything's fine with my system. I sometimes hear a noisy sound that comes from the device for a couple of seconds once or twice a day and I don't know if it's normal or not. But I tested the alarm myself and everything has worked.

    Their reps are very good and knowledgeable. I contacted them a couple of times and they were very helpful. The tech that installed my device explained everything to me. It took him a couple of hours to install my device. I paid $200 for an extra sensor for my window and something for fire that's going to contact 911. The device is good. I have my monitor and my application. I set the alarm from my phone when we go outside. It's very easy. I also use another application for my payments and my statement.

    The cost in relation to the quality of the system is fair. I'm very satisfied over that. A month after I had my system installed, I got another offer of $27.99 but it said only for new applicants. Because I'm one month late, I'm paying now $52 a month. Nevertheless, since having the system installed, I feel more secure. Every day before I sleep, I set the alarm. The only things I'd like to get answers to are the sound and the promotion. I have to call them back about these two stuff.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 26, 2017

    For my family's security, I decided to get a home security system. When I heard about Safe Streets through ADT, I called ADT and got connected to Safe Streets. It was a good phone call and the person that came out for the installation was very professional. So far, I'm fine with the system. In fact, I'd tell my friends to look into them.

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    Installation & SetupPunctuality & Speed

    Reviewed Nov. 18, 2017

    We just bought a house. After inquiring through ADT, Safe Streets came and installed our security system a couple of months ago. Everything went well and the installation was quick. At night when we go to bed, I don't have to worry about people breaking in. Recently, the signal was disrupted for an hour or so. I heard a chirp noise, so I looked at it and it said something was not connected. When I called, they said the cellphone tower's being worked on and they're trying to reset it. But they said that as soon as they're done working on the cellphone towers, then that should be fine. Then an hour later, it was fine. Other than that, really no problems.

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    Staff

    Reviewed Oct. 12, 2017

    I’ve been using Safe Streets for about a month but I’ve used them before. Safe Streets’ team was very friendly, helpful and they told me what I needed to know and some extra. I didn’t have any problem with them. My package has the remote control, camera, the door entry and motion detector. I chose this so I could check what my dad was doing at his house. He’s an elderly and now in a nursing home. I’m hoping he would come back but he hasn’t yet. But I’ve been using it. I've set it, and I come and check all the stuff. We’re not in a bad neighborhood but I feel safe with it.

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    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2017

    Safe Streets was the ADT certified company that does the ADT installations in my area. The installer was on time and very thorough in explaining everything that was going to be done. He was also very good about explaining the different packages and what we got with everything and what was the best choice for my family financially. He was also very gracious and walked around with those booties in the house because I have a little baby and he was careful about that. I feel much safer now when I put the kids to bed and my husband’s not at home and he’s out on work stuff. It was a great experience, and I'm very happy. Everything was easy and quick and it was done in a very timely manner.

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    Installation & SetupPriceStaff

    Reviewed Oct. 10, 2017

    I knew someone that works for Safe Streets and it was somebody that I could trust that would give me a good price, so I went for it. I had the system installed last July and the installer, Sonny was great. He took his time and cleaned everything really well. I had his contact info and he said “If you got any questions or have any issues, feel free to reach me directly. I can be your first point of contact.” The few questions that came out was minor stuff, like questions about the alarm permit because once you have an alarm system put in, you have to separately have an alarm permit with the city that you’re in. He was able to resolve everything.

    The overall cost for the installation was more expensive than I realized, but it’s also because of the number of windows that I chose to have equipped with the monitoring sensors. It was $750 all in all. But Safe Streets was able to spread that payment over the 1st three months, which definitely helped. I just bought the property and I’m a single female, so every dollar was worth it just to have that sense of security because the system works great.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 9, 2017

    I’ve had Safe Streets for three months now and I’m very pleased with my experience. The salesman experiences and the pricing, among other things, got me decided on them over other providers. The technician was very helpful and went over the installation step-by-step. The internet team was very helpful as well, giving me access through my phone. The Safe Streets team was also very friendly and helpful. One day my alarm was activated by mistake and they were right on point so I was really impressed. Having access from my phone where I could look at my house and check the interactions from time to time definitely gave me peace of mind. The only problem I have is the internet connection; sometimes it takes a while to connect. The camera prices could have been a little better too. But overall, everything else was amazing. I would recommend them to others.

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    Installation & Setup

    Reviewed Oct. 8, 2017

    ADT suggested Safe Streets, so we’ve used them since July. My son’s an engineer and he installed the security device, then he showed me how to work it. Since the security device was installed, I've felt safe and I've had no problems at all. I've also got other things that make me safe, like my a big, old Rottweiler, so I've felt really secured with both the dog and the security system. I was highly satisfied with Safe Streets and I would recommend them.

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    Installation & Setup

    Reviewed Oct. 7, 2017

    Safe Streets was recommended to us by a friend. The installation went very smoothly and I felt like things were explained clearly. We’ve had it for about four months now and since installing the security device, we’ve had peace of mind.

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    Installation & Setup

    Reviewed Oct. 6, 2017

    The security system is a basic device for the home. We've always had an alarm in every home that we've had and this is my 56th house in 30 years. ADT did a security system installation for me on July 1 and I had no difficulties with it. The windows and the whole house were already wired. All the wiring was done with the previous homeowner and they just changed the smoke and fire alarms, and a couple of components on two windows. The gentlemen who did the installation knew what they were doing and did a very professional job. I am now dealing with Safe Streets with regards to a $100 credit card charge that was supposed to be refunded to me upon the installation and I am waiting for it to come in the mail any day now. Since the security device was installed, I've had more peace of mind. I was satisfied with everything that was done and I definitely would recommend them.

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    Punctuality & SpeedStaff

    Reviewed Oct. 5, 2017

    I had a contract with ADT and they sent out Safe Streets to do the installation. Safe Streets was very good. The team who came was on time and they were professional and courteous. They cleaned up the mess after and also explained how to use the device.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 4, 2017

    I looked Safe Streets up on the web and they were the first ones that I called when I moved into the home. My interaction with the tech during installation was cool and the guy was really nice. He sat down and showed me how it worked and he made it seem really easy. He didn’t even make a mess so it’s really good. The package that I went with was at $52 dollars a month and I got the three monitors-- one on the garage door, one on the front door, and one on the back door. I go to work at weird hours and my girlfriend’s usually home by herself, but it makes us feel safer. So far, so good and we’ve no complaints about it.

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    Installation & SetupStaff

    Reviewed Sept. 30, 2017

    We were in the process of moving when we received an ad for Safe Streets and they're with ADT, which I was familiar with. We had a security provider many years ago and Safe Streets is the first one we got in a long time but they’ve been great. We started with them in July and got the package where we can do things on our phone. The installation was good and easy. Everything went smoothly and they were helpful with whatever that’s needed.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 29, 2017

    The guy that installed our Safe Streets security system was wonderful. He came on time and showed me how to use the system. My son suggested that I try Safe Streets, and so far, I'm happy with the service. It gave me a sense of security, and I feel better about it being here when my grandkids are here.

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    Customer ServiceStaff

    Reviewed Sept. 28, 2017

    I’ve had Safe Streets for about two months now. I had ADT previously. The installer explained everything and let me know what goes on with it. One time, I called because of an issue I was having with the alarm but it corrected itself so I didn't have to have anyone coming out. They are professional overall.

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    Installation & SetupStaff

    Reviewed Sept. 27, 2017

    I’ve have ADT Pulse since 2010 and the Safe Streets installer who came out was very friendly. He did everything for me and told me what he was doing. He was very pleasant and he did a very good job. I have 12 plug-ins all over the place and I had to move them where it was convenient for me but it was okay. I’m still paying for the camera and I want to get another one installed on the other side. I would recommend Safe Streets.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 26, 2017

    We have been using Safe Streets since we moved into our new house in July. Installation was on time and it went smoothly. They also showed how to use the system and we use it at night a lot when we go to sleep. It's great and dependable. I'd recommend them.

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    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2017

    I’ve been using Safe Streets for home security for about three months now and it’s been fine, so far. The installer came by, and he was very helpful and was quicker than I think what the estimated amount of time was initially. We had a false alarm and their response time was quick. My mother-in-law was trying to get in for something she needed and then the alarm went off. She contacted me, and pretty much at the same time, ADT contacted me and I could verify that it was not a big deal.

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    Installation & SetupPunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 24, 2017

    We were first-time home buyers and Safe Streets USA was presented and offered to us when we bought the house. The sales rep was nice and good, and we got the ADT Pulse bundle which comes with the app and costs $52.99 a month. The security system was installed in July and the guy was very nice, courteous, and quick. He asked questions to make sure that everything was going to be installed in the correct spot and areas that we would use the most. We have a dog at our home and his safety is our main concern. We had a couple of false alarms that the fire department had to go out for and my husband said that their response time was very quick.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 20, 2017

    I went with Safe Streets because of their reputation. The installer was very nice, professional and on time. We've had the system for two months and since installation, we have more peace of mind.

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    Installation & SetupStaff

    Reviewed Sept. 19, 2017

    I talked to a Safe Streets representative, and it sounded like he knew how to sell it. So, I purchased the Complete Monitoring package for three bedrooms and the living room, and we’ve been using it for about two months now. A good guy handled the install and since then, everything's been fine.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 18, 2017

    Safe Streets USA has been our home security provider for only a couple of months. The installation was very good. The installer was very polite and he did his job quickly and was informative. He also cleaned up once he completed the installation. I got the basic package and my payment is $40 a month. It's working fine, though I just have to make sure I remember to turn it off when I should. I feel safer in my house especially at night when I'm alone.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 15, 2017

    Safe Streets USA has more to offer from what I was looking for. I've used ADT in the past and now, I've been using Safe Streets USA for a few months. The installation was pretty simple. Though they called me, the installer had to come out at a later time than what they originally gave me. Also, my husband wasn't too satisfied with him. He wasn't very professional. He just made himself a little comfortable and didn't ask to sit down. But, he installed the system, explained everything and demonstrated how to use it. Our experience with Safe Streets was very efficient. My husband works overnight and since having the device, I feel I'm safe when I'm inside.

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    Reviewed Sept. 14, 2017

    I've contacted ADT and they put me on to Safe Streets. We got the monitoring and an emergency button for my wife who's disabled. The installer did a great job except that he missed one window and I've been meaning to get a hold of him to put the open alarm but I haven't yet. We keep on getting alarms coming up because the signal is lost and then it makes a hell of a racket, normally in the middle of the night. They also never left any notices, the signs that you're supposed to stick outside your house, so I had to go to ADT and fight for them to get them.

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    Reviewed Sept. 13, 2017

    Before, I had Monitronics, which is now called MONI. Their system worked but I had a couple of little problems with it. Now I have Safe Streets and their service is better. I have my doors alarmed and there’s some kind of noise thing in case I have broken glass. I also have a smoke alarm. Their installer who came out was knowledgeable and wasn’t too high pressure. I have their system for a couple of months now and I feel safe having it. But anytime one of the doors is open, there are three loud beeps then the voice says which door is open. That’s a little annoying and I don’t need that much of a warning. I'm sure it's changeable so I’ll call them and ask how I can fix that.

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    Installation & SetupStaff

    Reviewed Sept. 11, 2017

    I had Access Innovations before and Safe Streets is much better. I purchased the Pulse monitoring and the guy who installed the system was excellent. He explained everything and put everything in with ease. Everything worked better and so much smoother. It was just seamless. The experience was easy and painless compared to my previous provider.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 9, 2017

    We bought our first home and went through SIS Sherwood Protection Services and they had a deal with ADT and Safe Streets where we can get the package for one year for all the set up at $99 activation fee. I've heard about ADT before but we just stood with the provider and everything else went through during the sign-up. The installation was easy. We got a call from Safe Streets to know when was a good time for us to set it up. The technician arrived on time and went through all the installation and information, and he completed it within the time window. We got plenty of information on how to use the system, what the different configurations were and how to do the alarm stuff, for it stayed away with a different system of work. He also explained whatever our motion detector system was and the technical stuff so it was really good.

    We got the basic package wherein we have the keypad and the touchscreen. We also have the cell connection so if they cut the power line, we can still get contacted. This is the first time we've had a house so it's different since we had an apartment before. I have forgotten that the alarm was on a couple of times and I had to rush in and turn it off, but I liked the alarm. I like the peace of mind when I leave that I can turn it on and if something happens when I’m away, it does not give me a problem. It’s not really intrusive in general. Another thing that I like about it is that I don’t have to worry about contacting the police even if the alarm goes off. I like the feel and safety net that they monitored on their end. They make sure that it’s not false alarm before sending it through which is really nice and I would absolutely recommend it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 7, 2017

    We just bought a brand-new house in a new neighborhood and ADT's the only one that feels secure. I had someone come out and install it for us and it was a pleasant experience. They were thorough in explaining its operation like how to arm it, how to disarm it, how to arm certain portions of it, and not others. It was very informative. However, I'm trying to think why the alarm went off. But we got a call which was a very safe feeling. With the device, we have an overall feeling that our house is protected. I'm very satisfied with them.

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    Punctuality & Speed

    Reviewed Sept. 6, 2017

    During a move from one location to the next, I got to know of Safe Streets. We've been with them for a couple of months now and it's been a good experience. We have the 99 package and their installers were professional and timely. I'm more secure with the system. Safe Streets can be trusted and they deliver quality service.

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    Installation & SetupStaff

    Reviewed Sept. 5, 2017

    My wife wanted to get the ADT security system and she referred me to Safe Streets USA. So, we got the system from Safe Streets and we've had them as our home security service provider for seven months. A big guy came out to install the security device and everything went well with the installation. He talked nicely, and he gave us a good deal and told us that they were going to send us a $100 gift card. The alarm system has been working well and I haven't been having any problems with it.

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    Reviewed Sept. 4, 2017

    We use Safe Streets primarily when we are away. I particularly like the remote key fob and it's been very helpful. However, my husband had an issue with the panic button. He had the remote in his pocket and set it off and the police came. The remote is a little sensitive for somebody who carries keys in his pockets and all the men have the same problem. My husband was embarrassed because the police came, but we knew it worked so that was good.

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    Installation & SetupOnline & AppStaff

    Reviewed Sept. 1, 2017

    I was a little uneasy at first about letting the Safe Streets USA installer in because he was in an unmarked personal car. Also, he was a very very cocky man and his ego was very large. When we bought the house, it still had all the old ADT stuff in there, but the installer said that he was not allowed to uninstall it because there will be holes around the walls and that ADT could be sued for it. Other than that, he did the job and installed, though he was very persistent about trying to install other stuff as well, which I declined. I've had Safe Streets USA service since June and we have felt more secure at night. Setting it up and registering was easy. We also have the app on our phone and we are able to set the security device if we forget to.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 28, 2017

    I've had this house for about four months and I had ADT but it's never been turned on. Then the other day it started malfunctioning and I had to call them. I haven’t really had that much dealings with the security alarm system. I got it, but I don’t use it. The guy that had the house before me had ADT installed but had it disconnected a long time go. But the wiring were still there so the installers just had new controls put in because they had taken out the control boxes. My wife wanted it because it has a one-touch calling if there was an emergency and I don't need to have all the doors and everything sealed to be able to use it. However, we hit that one-touch calling once by mistake right after we got it and then they called within 10 seconds and the lady, that I just got off the phone with, reset it because it was the one that would give the police right away.

    I signed up with Safe Streets USA thinking I needed it being out where I'm at. But this location is less populated and really quiet, so I realized a security system is not really necessary. We've been here about a month and a half now and we haven't used it. Also, my son lived here for a couple of months by himself and have never used it as well. However, I'm stuck with Safe Streets USA for two years and I have to pay for it, so I have to relearn how to use it.

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    Customer ServiceStaff

    Reviewed Aug. 27, 2017

    We bought a new house so we got set up with Safe Streets. I've been a long term customer since I had ADT at my previous address for about 10 years prior to the one at our new house. I had a certain technician who was kind of my guy. He came out and got me all set up. It was a brand new construction so a hole had to be dug. They're trying to send a fiber optic cable to our house and it was a whole big production, but the technician did a really nice job and showed me how to work everything. We had a bad storm the other night though and we have a surveillance camera that hasn’t worked since then so I have to call them about that.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 26, 2017

    When we purchased our house, the previous owners used Safe Streets USA so we went ahead and did it too. It is pretty well out there advertised and I knew it existed. It's all been very positive with their team. The installation and communication have been smooth.

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    Installation & Setup

    Reviewed Aug. 25, 2017

    When we moved into the new house, I signed up for electricity and I was put up with cable and Safe Streets security for a discounted price. Installing the device was quick and easy and the installer gave us a lot of education on the panel and personalized it as much as possible. We had it since June and it's doing well. I had peace of mind and when I had to leave for about a month and a half, it made me feel better that they had the system while I was gone. It was a pleasant experience overall.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 21, 2017

    We knew we were going to get a security system because we moved out to the country and when I had that phone call with KCP&L to sign up our electric, they redirected. We’ve had Safe Streets since May of this year when we got the ADT Pulse. The installation was fine and the installer explained a little bit and then left a manual. Safe Streets is dependable.

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    Installation & SetupStaff

    Reviewed Aug. 17, 2017

    Safe Streets came to the house to install the device. They walked us through it, asked us where we wanted the box and gave us their suggestions. It was pretty easy and they were very friendly and helpful. At first, when they said that I had a camera, I thought it was going to go outside so you can see who's at the door but it's inside which I thought was odd. But I actually use it a lot to check on the house. We have dogs so I really like that it's movable and I love it. I'm happy with the system.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 16, 2017

    We’ve been with from Safe Streets for 2 months and so far, our system's working. We got the complete monitoring package, ADT Pulse. The installation was quick and went pretty good. Overall, the company lived up to its name, it's safe.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 15, 2017

    We had ADT already at another home, then someone from Safe Streets called me when we were in the process of buying a new home, offering to do an installation for a new security system. I thought ADT services were all the same but the service of Safe Streets was totally different from the archaic one at our existing home that just had regular motion sensors and glass detectors. With the new service, we've got a camera inside and a camera outside. The installer who came was great and had everything he needed. We were talking about the ring and he said, "We can do that," so he installed two ring doorbells for us while he was there. Now, the outdoor camera is not recording and I just need to get a ladder and get up there, and then unplug and replug it to let it reset. I've got that service guy's card so I'll give him a call.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 14, 2017

    My brother used to work for ADT and he recommended them. When I first purchased the home, they left something on my door, which was a package that came with my home. This was in March. I got the Pulse package and Safe Streets installed the device which was good. One time, I called their customer service and they reset my alarm and that went well. Since my system's installation, I've had peace of mind.

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Aug. 13, 2017

    I worked in a building in Colorado where ADT had their offices in Denver. When I was buying the house which I bought, my insurance company said we'd get some deduction if I went with ADT so I did. The system I have is basically a step or two above their basic system without the video. The Safe Streets USA representative that came out was very helpful and helped me get the security device set-up on my phone. But I got a new cellphone and I haven't been able to log in onto that yet. A lot of neighbors have said having a security system is silly and I don't need it. But I'm working part-time about an hour away and I'm going to be spending a couple of days away so I thought it makes sense having security on the house. Also, the guy who came in and did the installation did a great job and explained everything to us.

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    Customer ServiceInstallation & SetupReliability

    Reviewed Aug. 12, 2017

    Overall, the installation went fine. I was disappointed because I had a plan through somebody else and when Safe Streets cold called me, I thought it was them so I used them instead. I had to pay extra for some devices that would have been free with a different plan but they told me I couldn't reverse it. That would have given me extra motion detectors and I would have had the ability to have some more window and door sensors especially in the basement.

    And then one of the sensors is lost somewhere in the house and it keeps going off. We took a wall down and it was cut into two so I completely gutted the basement to take out all the drywall. Now I have to bypass it until we find it. And I thought that the contractors were going to be able to tell me where it was but they don't know. There were two contractors and they both say it was the other guy so it's frustrating. I haven't heard from the other one. Now my basement is not secure which is the easiest place to break-in the house. I put two chairs in front of the basement door so nobody could open the basement door if they came in.

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    Staff

    Reviewed Aug. 11, 2017

    I’ve had several security providers in the past and I’ve had Safe Streets for a month. We have the basic home security. We’re typical people. We don’t set it unless we go out of town and that’s the main reason we use it. The installer was terrific. We had an issue with one of the contact connections and he came back and replaced the equipment. Everything was good and it was a great experience.

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    Installation & SetupStaff

    Reviewed Aug. 10, 2017

    I'm currently an ADT customer and I'm planning to move to the Virginia area. At our new home, we wanted to put ADT in and Safe Streets were the representatives who were down there. We've been with them for three months now and our package costs $52 a month. We have multiple detectors in the house and we have everything other than the cameras. The installation went flawlessly. The Safe Streets' team answered all my questions and were very friendly. It has been very open, honest, and seamless process to purchase and to install the system.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 9, 2017

    When I called ADT and told them I wanted their system, they told me that Safe Streets will be the one installing it. So, there was no choice in that matter. It's just the way it was and I've used them for three months now. I got the complete monitoring that includes the windows, doors, glass breakage, and I also had thermostat put in, outdoor camera and two other cameras. It cost me 2500 bucks to have everything installed. The guy that installed the system showed up at 4:00 and told me to lock my house at 12:30 past midnight. It took him 8.5 hours to do the installation in the house and when we were done, he did not explain anything to me. I just figured out last week how to use my thermostat that he installed. I finally figured out the front door camera and got it working for about a month and a half now.

    The issue I had was with the installer and not with the company itself. Most people call in with a grand adventure of wanting these cameras and sensors, and so the installer shows up and explains to them that it's going to cost 2500 bucks and then most people turns all that off. As for me, I did not turn it off and added stuff. He was a little overwhelmed to show up at 4:00 and it's all in the house of 3,000 square feet. The problem was with the company booking the installer and it was way too later for the amount of work that was going to be done. He didn’t expect me to have cameras put on, thermostat put in or a front doorbell camera to be installed. He extracted the basic wireless sensors on the windows and doors and that’s not what he got.

    If the company booked them, all around the physical area and I can't complain. I'm not the one to complain that the company booked them to be somewhere else at 6:00 in the morning. I'm the customer and I didn't need to hear his thoughts. I wanted him to stop talking and get working. I'm sure the company is paying him good money to be out here until midnight, so he should make it happen. I would’ve sent him home a lot earlier, but I had something going on and I had to get this done. So I'm very dissatisfied with the installation. It was a crappy experience. Other than that, everything else was great.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 8, 2017

    I’ve had Safe Streets since April when we bought our house. We have the Pulse package. We have the break glass monitors in the basements and an internal camera, door and window monitor for upstairs. I can look at my house any time since we have the online video, the key fobs and we can enable it with my phone. Installing the device went smoothly. The installer and I talked about what wze wanted on the phone but when he came, he talked me into something completely different which was a little bit unnerving. I wanted to know what I was expecting and that's not what happened. But he was timely and he fixed and placed them. He provided plenty of information regarding the operation and what I can expect short of the change and install. Everything was well-documented. We are happy with what we have now. When our dog set off the alarm once, the Safe Streets team called us. And since I’ve had them, I have fewer worries and peace of mind.

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    Reviewed Aug. 7, 2017

    I’ve been using the home security system of Safe Streets for four months now. I got the service package with the door and motion sensors and the installer was very helpful. I've dealt with the team at Safe Streets a few times when I accidentally left one of the doors open. I've just got to remember to shut the door. I also talked with a lady rep who said that the motion sensors would detect the dogs if they're about 40 pounds. But the motion sensors are really sensitive and took off when my dogs were jumping, and they're only about 15 pounds.

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    Staff

    Reviewed Aug. 6, 2017

    I have fewer worries since I started using Safe Streets two months ago. I have the pulse package and I like it. The installer was friendly and he answered all my questions. It was a good experience.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 5, 2017

    I started researching different security systems like Infinity, ADT, and so on. I asked some of my friends and family who had security systems about their experiences with their current one. I also Googled for reviews about certain providers not just from consumers but also from either a blog or an article about the top ten security systems and vendors. With those, I chose Safe Streets USA Home Automation. They also had a $100 rebate promotion at the time.

    Installing my Safe Streets security device was very easy. I had a technician come out and he did all the work. All I did was to be here to answer his questions if he had any. I appreciated that he was understanding when I declined his suggestions about adding additional features or options because of my budget. He wasn't pushy at all. I really liked having him as the technician for the install. Overall, I would recommend Safe Streets. It has been an easy and affordable experience with them. I feel safer knowing my home has that security system.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 4, 2017

    I've got a Safe Streets system in my rental house, and I put an additional one after that. A guy from Safe Streets came walking through my neighborhood. He came through and offered some good deals that I couldn't pass. I end up purchasing the regular package. I got my camera, my monitor, glass breakers, and my door lock. The installation was done real quick and didn't take up or interrupt any of my daily activities. It's a good system and that's for sure. Safe Streets USA is a good company to have installed in your home.

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    Punctuality & Speed

    Reviewed Aug. 3, 2017

    I got Safe Streets’ basic package and I've been using them for three months now. Their installers were on time and they walked me through everything. The experience has been good and I have no complaints.

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    CoverageStaff

    Reviewed Aug. 2, 2017

    The Safe Streets USA rep was very professional, thorough, and made sure we were comfortable with using the system. All our doors are covered, like sliding glass doors, and we have motion detectors in two of the rooms and one video camera. I have been with them for 46 months now and when we got the system, it was more of me knowing that if I'm traveling, my wife can turn it on and feel safer. I feel more comfortable that my wife is comfortable. It's a good product and I am completely satisfied with the experience.

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    Customer Service

    Reviewed July 29, 2017

    I've had Safe Streets for a couple of months now. The installers were friendly and pleasant. They also answered all my questions whenever I had one and didn't seem like they were struggling to answer any of my questions either. Everything has been great.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed July 26, 2017

    We’ve had ADT Safe Streets in our house when we moved in. My parents also have ADT. We got the ADT Pulse monitoring package and armed the entire house one hundred percent all the way through. The installation was great. It took a little longer because we chose a bunch of extra stuff to actually add on to, rather than just what we initially talked about. The house we were renting before had Protect America. ADT is much better and I’m much happier. It always seemed that the previous one wouldn’t work and didn’t seem as high quality. With ADT, I never had a problem. It works great. Anytime we’ve accidentally set it off, someone called immediately.

    One time we were cooking something that was smoking a lot. The smoke detector, which is setup through the alarm system, was set off and I immediately got a call. I’m happy with how fast I got the call. Sometimes, they’re so fast that I miss it because I don’t have my phone on me. We weren’t gonna go with the Pulse at first but decided to at the last minute. I’m really glad we did that because I like being able to check and verify that everything is armed. To make the way easier, when I get home, I just disarm it from my phone and then walk in the house. I like it and I haven’t had any problems with it.

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    Installation & SetupStaff

    Reviewed July 12, 2017

    Safe Streets USA is one of the security service providers that I've heard about the most and so, I decided to use them. My experience during the installation was perfect and I couldn't ask for a better person to install my system. A couple of times when my alarm is going off, the Safe Streets team was friendly and everything was completely professional. Overall, it was an excellent experience with Safe Streets.

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    Customer ServiceInstallation & Setup

    Reviewed July 11, 2017

    We just built our house and had Safe Streets installed. I called ADT and they sent them to us. The one who installed the system explained everything well. We've always felt safe out here but now I feel better when I’m away since I now have a security system. It was our main concern. So far I’m satisfied with everything that’s been done.

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    Installation & SetupStaff

    Reviewed July 10, 2017

    I had Safe Streets in my other home for 12 years. Our package includes the front, two back doors and the garage door plus a motion detector. The gentleman who installed it was very knowledgeable and explained everything that was going on. I also had Bob's Security and in comparison, Bob's was better. Because Bob's gives you time and call you on all your cellular devices on any phone number you gave them to let you know that your alarm was on and ask if it was a false alarm or if you might be home or not. However, ADT does not do it and recently, it went off. Nevertheless, I've always had a security system so it makes me feel safer and fewer worries. It was good, very positive and reassuring experience. I would recommend them if I needed to.

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    Installation & SetupStaff

    Reviewed July 9, 2017

    I’ve had great experience with Safe Streets so far. Except that we haven’t received our $100 Visa gift card which is supposed to be a rebate to pay for the activation fee. I set up ADT service, ADT Pulse, in Safe Streets, their authorized dealer in the area. The technician who came and installed was awesome. He went through and made sure that he removed all our old hardware that was not working and updated or re-synced the stuff that was working. I actually wasn’t home. My wife was home and she said that he was fantastic, answered her questions and showed her how to use the service. We make sure and set the alarm at night. We’re now more safety conscious and it’s comforting knowing that we have a system like that at home.

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    PricePunctuality & Speed

    Reviewed July 8, 2017

    When I was setting up my utilities, I got connected to ADT through Virginia Power. And I've had Safe Streets since April and their pricing is good. The installer was quick and knowledgeable as well. Overall, my experience with them has been quick and easy. And I feel way safer now and it’s much easier to come and go, especially late at night by myself.

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    Customer ServicePriceStaff

    Reviewed July 4, 2017

    I’ve had ADT for years in three different homes but they weren’t serviced by Safe Streets. We bought a new home and it didn’t have any security system at all so we thought we’d try it. I’ve had them since April. I had a little issue with the magnets and the guy came back and fixed that the very next day and so it’s been great. This house has an extra wide piece of trim around the doors and windows. So, some of the closures were close to that extra piece of trim. We had two that we had to take the magnets out of the old plastic cases and drill a hole and put them in the wood. I told him we’ll take those and see if they stay and those two didn’t so he came back and fixed them. He didn’t do it the first time because I asked him not to because one of them is the backdoor and I didn’t want to drill any holes in it. He ended up putting epoxy on their second time there and haven’t had any issues since.

    I get the same courtesy calls with both ADT and Safe Streets. But with Safe Streets, it is easier getting the service scheduled and moving it. I scheduled it but I had to call back and change it. Getting a hold of people is easier but everything else is comparable. Addressing the issue was fast and it's good to hear a voice that’s local and not halfway around the world. It was good to talk to someone who understood your issue, was good about when they would come and what to expect. The guy will contact you before he shows up and tell you when he’s going to be there and he did that. They tell you what’s going to happen and it does and there are no hiccups. They also explained the system very well so it was straightforward.

    We added motion detectors and stuff after the service got here. We have some on the windows and doors. It doesn’t make sense putting that many sensors. We’re on six acres and sitting where I'm at right now I’m looking at 15 windows and 5 doors and when you get into the master suite which is on the other end of the house, you can’t hear what goes on in this end of the house. So, I feel safer at bedtime and resting on the far end of the house and knowing what’s going on at the other end of the house. It’s neat that once they got here they evaluated the home and we tweaked the package because it’s an open floor plan.

    The installer went about recommending the changes and was very good about explaining the cost difference and the savings. It was great to be face-to-face with someone explaining it to you so you understand the first time rather than someone on the phone trying to upsell you something that you don’t understand. So far, I have been a very satisfied customer with very expedient service and repairs. I would recommend them.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed July 3, 2017

    I’ve been very happy with Safe Streets since I had the security system installed in March of this year. I like the price per month and their offer where the installation was given back. The technician was knowledgeable and very professional and finished up quickly. Customer service offered a rebate and I hadn’t found out how to do it in time, but they still honored it.

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    Installation & SetupStaff

    Reviewed July 2, 2017

    We’ve had Safe Streets for two months now after we learned about them through ADT. The people who installed the security device were friendly and did a good job. They showed us how to use the device too.

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    Installation & SetupStaff

    Reviewed June 30, 2017

    We had Safe Street install their $60 worth whole home safety plan three months ago. Had good interactions with their staff and I feel more secure after the installation of the device. I have had very good experiences with Safe Streets.

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    Staff

    Reviewed June 29, 2017

    We've been using Safe Streets for two months now and they’re good. Their technicians were very courteous, helpful and they provided good information. I've more sense of security since having the system.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed June 28, 2017

    With ADT, I only paid $99 upfront and it's entirely wireless. I have three main doors and several windows, although the windows are not motion censored. I have dogs so they only put break sensors in. Additionally, the monthly fee is lower too. However, I didn’t like the person who came and installed. They tried to sell me more than what I had agreed to on the phone.

    I can also arm and disarm the alarm from my phone. However, I used to be able to put in the picture of my house on my phone and I liked that. But they upgraded it and now, it just takes me to the arm and disarm part of it. Then one time, I forgot that I armed the house and I had to run to the keypad. But when I hit the number a little bit off, it doesn't register, and they called me right away when the alarm went off.

    ADT's customer service is better. The company we had before had very few technicians in town and when my husband passed away, I had to have them come over and show me how it works. They had to cancel and then reschedule several times without calling. Finally, I told them to forget it. Since it was on my husband's name, I just cancelled it. I've had ADT through Safe Streets for a couple of months now and I like it a lot better.

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    Installation & SetupStaff

    Reviewed June 27, 2017

    We got our home security system online from Safe Streets. They installed ADT and the process was good. They were very helpful, answered all of our questions and also showed us everything.

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    Customer ServiceStaff

    Reviewed June 26, 2017

    I've had Safe Streets since the end of March this year and I’m having a very good experience. I got them because I wanted to keep the image in my telephone. Every time I want to go check and see what’s going on, I also can do that. I got their highest package, which has the camera inside and outside the house. The installer that came was a talker and I’ve found out about his entire life while he was here. But he did a good job. I've had a home security system before getting Safe Streets and I like them better because they're easier to maneuver for my wife and my daughter.

    Now, I'm paying all my bills online. However, one of the things that I have found is that it is hard to change the password once you forget it. I forgot my password for ADT for going online and paying. They are sending me everything to my email, but my email is also not functioning, including the billing, and I don’t know when I have to submit a payment.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 22, 2017

    I got my ADT home security system through Safe Streets and I got the monthly package for $40 and something. Their customer service agents are very nice and I like them. James installed everything and he is a very friendly guy. The only thing is when the guy came to my house and fix my home security system, he told me that they'll give me a $100 ADT gift card but they never called me again and sent any gift card. But other than that, everything is awesome. I would also like some cameras outside of my house and I will definitely get them later on.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 17, 2017

    I originally had Safe Streets USA to come out in March when I bought the house. But then, I had doors put on my home so I told them not to come out until the doors were installed. That way, they won’t have to come back and take the equipment off the old doors and put it onto the new doors. Once my new doors got installed, I gave them a call and they came right out and installed my home security system. I bought two carbon monoxide detectors and a smoke detector in every room. I also have one camera and a glass breakage monitor.

    Everything, including the installation, went very well. The installer was great. He told me exactly what he was doing every step of the way which I really appreciated. He was courteous enough to ask me if I wanted him to use a sticky tape or screws because I had a brand new door and may not want screws on it. He also explained that if it gets too hot, the sticky tape could fall off.

    With Safe Streets USA, I feel safer at night and I also feel safer that my home is protected. I drive a truck for a living and I have two small cats in the house. I feel safe that if there was a fire or anything, the alarm goes directly to the fire department or the police department and they'd get out the animals in the house first. Overall, I would definitely recommend Safe Streets USA and in fact, I’ve recommended them to a couple of my friends. Everybody from Safe Streets was very polite, from the customer service from the moment I ordered my system to the customer service at the end of the job. I'm happy and very satisfied with Safe Streets. Everything’s working wonderfully.

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    Installation & Setup

    Reviewed June 16, 2017

    I’ve been with Safe Streets USA for about three months and it has been good. The set up and installation went smoothly and installers are all professionals.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 11, 2017

    I got ADT Pulse about two months ago and Safe Streets USA installed it correctly. The guy was very helpful and very knowledgeable. He did a really good job. However, I didn't get any phone calls and any alerts when it went off. It should be connected to fire, medical, and security. I had a security system before and when it went off, I got a call immediately. I was concerned so I called to ask if I was being monitored or not. They assured me that I was being monitored. Hopefully that won't happen in a real emergency situation.

    I also had a problem pulling up the system on my phone because the password is not working though it has not changed. When I called in the first time, I redid the password with the exact password we had used in the beginning. I went to get in it and it did the same thing telling me, "The password is incorrect." I called them back so they reset it for me the second time and then I tried to get in again but I still could not get into it. I got to call them again to set it up.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed June 10, 2017

    I just bought a home and I called up PSE&G, the utility company in my area to put on my utilities and they put up a host of other utilities in the area. They connected me with the water, with ADT and with cable. They connected me with everything to that one house. Safe Streets is a little bit more known and we got it at the end of March. The security blanket for myself of being known is important. I can get anybody on the block to do something but if they're not known and they're only used in one area, it's not helpful. The person who came by was very good and transparent. He told me everything and I understood when I was signing what I found on the dotted line. So nothing is foreign to me. Also, the installer was good and he was kind. He came in the evening when I was there and he showed us how to use the system. I probably need another refresher but he left me with his number.

    I wish they wouldn't lock me into a long contract. I would stay with them anyway but why do they lock me in for three years? It's a little bit insane. Also, the thing is even if I move, I have to use them. I have to use them automatically anywhere. So, if I have another house and if I rent an apartment, I still have to use them. I'm locked in. It's jail. Also, it could always be cheaper but it's the amount of time they lock you in than the price. It really doesn't match out and even at the same time, they said they'd give you all these equipment "for free", what if I just want to buy the equipment? It's the long term lock-down is the problem. If something happens to me and I lose my job, I'm done. But the service and the price are fine. ADT is great but I would ask questions about the best length of the contract.

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    Installation & SetupStaff

    Reviewed June 9, 2017

    I've known about ADT forever but I only got Safe Streets when I bought my house. I also got something from a vendor and so I called. I've only been using it since March but I got all of those monitors in the house. The ADT team was fine and the installation experience was great. They made sure I understood how to work it but if I want to do anything more, I now will have to look in the book. But that's not a big deal. I can turn it on and off. Everything is just what I expected from the company and I'm satisfied.

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    Reviewed June 8, 2017

    Safe Streets came with three entrance devices. We put one on the front door, the back door and window. Next time, I would put it on the exterior garage door instead. They could change it but I have to pay $200 to have Safe Streets do it. I also wanted the control panel on one wall where I said it to put it. He put it down a few inches because of the wiring. It's in the front window and we don't always close it. So, it makes me a little nervous that people can see if it's on or off and the panel is LED and is lit up all night long and it's bright.

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    Staff

    Reviewed June 7, 2017

    My ADT home security is better than my previous service. My wife feels more comfortable at home. Safe Streets came and updated it, and my interactions with them went very well. They were professional and courteous. It was a very good experience.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 6, 2017

    We’ve had a lot of break-ins going on around all of our neighborhoods. I went right through the alarm company into having the security system put in and they told me it was going to be Safe Streets that’s going to be doing the install. I remember talking to a gentleman on the phone that discussed my options with me and I was going to pull off because I wasn’t too sure how the whole thing is going to work. I thought how everything came together was one simple package, but it was all individual.

    A gentleman came and installed it for me. He put in everything and he was good. We had to have him come back a couple of times. I still have some questions about an outside camera that's supposed to be a night vision and he came back and installed another camera for us. He did a test on it inside the dark area of my basement and it showed that it was a night vision, but you can look at it at night and still doesn’t come in. It's dark as this place because I can't see anything. But that’s the only issue and I think it's way too much area maybe for the camera to pick up. Other than that, everything seems to be good.

    I have a lot more comfort and I'm relaxed. Having that is nice knowing that we got that first defense and we don’t wake up in the middle of the night. It is a comfort knowing that you're protected inside and out and knowing that it's contacted via phone. I liked that. I've had them for four months and I'm happy with it. Also, I've already recommended it to a few of my friends and colleagues at work.

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    Installation & SetupPunctuality & Speed

    Reviewed June 5, 2017

    We got the ADT Pulse package from Safe Streets because of its price and have been with them for a few months now. The installation was good and the guy was nice, quick and explained everything. I feel more secure for me and my family and there's a personal reason why we have to get it. It's good and we love it. I would definitely recommend it.

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    Installation & Setup

    Reviewed June 3, 2017

    It's nice to have Safe Streets. It makes me feel safer when I'm alone. I moved to Arizona and signed up for ADT and they referred me to Safe Streets. The installation was great and they were really helpful. We got the complete monitoring package and been using it for two months now. Everything's great.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 2, 2017

    The rep who came to install our Safe Streets system was professional. He explained to us how to use the alarm, what would happen if it was to be opened with the phone call and the password we'd have to use while he was installing it and he explained them very well. Now we can keep our minds at ease knowing that our house is protected.

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    Installation & SetupStaff

    Reviewed June 1, 2017

    I've used Safe Streets for two months now. We knew we wanted ADT in our home and when we called to set up, our water or electric company offered the service in combination at a discounted price. We got the basic package. It's what met our needs and the installation was very good. We wanted to upgrade and their rep recommended another place to put a monitoring system. She was very honest and wasn't pushy at all. It was a wonderful experience.

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    Installation & Setup

    Reviewed May 31, 2017

    I’ve been using Safe Streets ADT for a couple of months now but I've always had ADT. The installation guy went around the house and did what he had to do. Safe Streets said there would be a Visa card that would come to me that would rebate me for the deposit, but I never got it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 28, 2017

    I heard about Safe Streets through some discounts that was offered as a first time home buyer. I've had them for about two months now. The installation was quick and easy, and their people are friendly.

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    Installation & SetupSales & Marketing

    Reviewed May 26, 2017

    We went through ADT and Safe Streets is our local provider. We've had them for a couple of months now. The installation process was perfect, easy, and great. My husband set the alarm and then when he got home from work he forgot he set it and it trips off for longer than a minute but no one contacted us. Now I wonder if it's a scam. Even so, I would recommend them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 21, 2017

    We’ve been using Safe Streets for about four months now and they were recommended to me by a family member. Their reps always help out and are always thorough. And the installer came through as well. He was pleasant and he got the installation done quickly. He also explained everything that we needed to know.

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    Sales & MarketingPrice

    Reviewed May 20, 2017

    We used ADT in the past on a different home. We went with ADT again and had Safe Streets install the system in March. The installer explained everything and it was okay. We did not do the full system package, though, because it cost a whole lot more. Otherwise, it was a great experience and it was what they advertised.

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    Customer ServiceInstallation & SetupStaff

    Reviewed May 16, 2017

    I had to switch my electricity over to AEP and Safe Streets was the service offered through them. They're also what I've heard most about and heard the best feedback on. I got the package with the security camera, monitoring and the ADT Pulse. The serviceman was good and the installation was a good experience. We've had a couple of false alarms and the response was very quick. They called to make sure everything was okay or if we needed the police contacted. They were informative and attentive. I've been using them for five months and I feel much safer and more secure at home. So far, I'm very pleased with the product.

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    Customer ServiceInstallation & SetupStaff

    Reviewed May 16, 2017

    I had to switch my electricity over to AEP. I was opening an account and Safe Streets was one of the services offered through them. It's also one of the home security providers I've heard most about and the best feedback on. I got the package with ADT Pulse. That allows me to log on to the website and disarm the alarm from outside. The package also included security camera and monitoring. The installation had been a good experience and the serviceman was good and informative, as well. We've had a couple of false alarms and the response was very quick. They called to make sure everything was okay and if we needed the police contacted. They were very attentive. So far, I'm very pleased with the product and the company. I also feel much safer at home.

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    Installation & SetupPriceStaff

    Reviewed May 15, 2017

    Safe Streets was great. I purchased a mid-range package. It wasn't the one with the cameras but it wasn't the least expensive. There were some different options that can be included but I liked the one we got, it's fine the way it is. The installation guy was very informative and everything went fine with the installation. I use it every time I go to work in the morning. I just live alone with my daughter so we definitely feel safe. I got the window alarm if some windows are broken so I feel safer. Overall, it was very good. It was easy and affordable.

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    Installation & SetupPunctuality & SpeedOnline & AppStaff

    Reviewed May 12, 2017

    I have been using ADT for years. I wanted to have them in my new house. When I bought my house in Ohio, I went to ADT's website to look for their local installer and found Safe Streets. I purchased the ADT Pulse Monitoring package from them. Their installation took a few hours because their guy had to install the panel, doorbell, sensors for the different doors and the carbon monoxide detectors. He was thorough and professional. He explained where each of the installations were. The costs were also explained up front.

    I also installed additional cameras on my own, including a ring camera over the garage, one in the backyard and some cameras in the house. Overall, my experience with Safe Streets was excellent. They were quick in scheduling the installation and coming out. Moreover, they were accommodating and flexible in setting the time. I'm 2,000 miles away, still in the process of moving there so I just log in all the time on the Pulse app and check the house every day on my phone.

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    Installation & SetupStaff

    Reviewed May 10, 2017

    I like ADT. it's been better and has some good reviews so I ended up going with them and they sourced a local supplier Safe Streets for me. I had absolutely no problem with the representatives at Safe Streets and I definitely have some peace of mind since the installation of the security device. The surprises for the installation as far as adding more sensors were a little cheaper but other than that, everything is fine. I've had Safe Streets for about two and half months and I'm happy with them for now.

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    StaffReliability

    Reviewed May 6, 2017

    We had ADT in our previous home and got a brand new system installed when we moved here. The people at Safe Streets were very nice and we adored the guy that came out here and put the system in. He was very patient and explained everything thoroughly to us. My husband travels quite a bit and I'm here by myself. And when I click the system on, I don't worry. But when we accidentally opened the door before we had disarmed it, the alarm didn't go off. I was under the impression that once the door was opened, the alarm immediately went off. But it took 30 seconds and we had time to go disarm it before it set it off. We really wanted a system where if the front, back, or garage door was opened by somebody else, it would immediately go off. But it doesn't do that. So, I'll give them a call and check on it. Other than that, we're very satisfied with our experience.

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    Staff

    Reviewed April 28, 2017

    I used to have ADT when I owned our previous home for about three years, and then, I moved and didn't have it for about two or three years. When we were moving again and were gonna get an alarm system, ADT had a commercial on TV, so I called and inquired about it. Now, I have ADT again since we moved in February. We got the security system, the fire detector and then the camera to keep our home safe. The installer was good and did a great job. He came in, did his job and then cleaned everything. We didn't have our wireless yet, so he had to come back out.

    We got our wireless two days later and then, he came out the following week to install our camera 'cause you can't have ADT Pulse without internet. We had just moved and nobody had explained that you needed to have your wireless up when he came. We weren't living in the house at that point. We were remodeling and fixing things up, so we wanted to make sure that when we weren't there, nobody would break in and us not know about it.

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    Punctuality & Speed

    Reviewed April 27, 2017

    Both of my cousins have ADT and my girlfriend's family has Vivint, and I just preferred ADT. I have done some construction work that’s triggered some alarms. The contractors were doing flooring and the alarms were triggered more than what’s needed, and Safe Streets worked with me on that. They've always been in contact with me very quickly and we handled everything. I’ve been with them for three months at most and I just feel more secure where I don't have to worry about it. If it goes off, I know there's something wrong.

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    Customer ServiceInstallation & SetupReliability

    Reviewed April 26, 2017

    When I moved in to a new house, I got a call from Pulte, the builder, and they gave me information about Safe Streets. I got a discount through Pulte, so I decided to use Safe Streets. The guy who installed my ADT Pulse, was pretty nice, and it took him two or three hours to install it. Also, customer service was able to answer all my questions. The only complaint I have, however, is that we don't have control over the camera, though it worked fine. I also don't like the sensors on the window. They're very large and you can't really put blinds there. If there was a smaller or a thinner option, I would rather have that. Hopefully, the Safe Streets Security device deterred people from breaking in. Since I watch my pad all the time, I can check when people get home based on when they open the door. It's been a reasonable experience and the device has done what it's supposed to do.

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    Installation & SetupStaff

    Reviewed April 25, 2017

    I've used ADT itself since 1977 until the system can't work anymore. I spent a lot of money buying all the equipment from ADT. And that time, I have a camera and a TV screen. The old system is still in my house and I still have a lot of wires and boxes on the wall. But three years ago, my daughter moved to my house and she has a box, everything in my basement, everywhere, and the infrared won't go through. So I stopped using ADT until she moved out last year. I thought that I wanted to put ADT again.

    And now we're with Safe Streets, it seems like everything works okay so far. The Safe Streets rep, Austin, installed the equipment for me and he's very good. I liked his service. He's very nice, knowledgeable and neat. And the month after the installation of my new system, I learned from the mail that because I'm a long time ADT customer, they will give me a discount. I get more sensors and the monthly payment is less. The new system is very easy to follow and I think it's very good.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 24, 2017

    Our power company PG&E told me that they work with SafeStreets and I got them. The first guy I talked to was straightforward with it all. Then the home security system was installed in February but the installation didn't go well. The technician was late by about 45 minutes and then he broke one of my blinds as he was installing. I asked him if there was anywhere I can get the blinds fixed or if they have insurance. He said he'll give me information on how to fix and that he only gets three property damage reports before he loses his job so he’d appreciate if I didn’t report it. I was very honest with him and told him that it's an easy fix but in the event that it broke beyond repair, I’d want to get a new set of mini-blinds because they aren’t cheap. He actually ended up not giving me the information.

    I was able to fix the blinds and it was fine so I didn’t pursue it anymore. I’m not trying to be out for anybody’s job and the tech is a hardworking guy so I didn’t want to get him in trouble. But for him not to give the information was a little bit of a turn-off. He should’ve been more careful when he installed my security system. But other than those two issues, everything has been okay so far.

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    Installation & SetupPunctuality & Speed

    Reviewed April 22, 2017

    When I bought my house, one of the people that I called up for bills referred us to Safe Streets and right now, we have the ADT. The installation was quick, easy, and professional. They were on time and showed us how to use it. We got the newest system they have. We feel safer and have fewer worries. It was a great experience.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed April 20, 2017

    I got a $100 referral bonus from Safe Streets but I haven't received it yet. I left them messages about it but there aren't any response. I had the security device installed for three months now. We had a brand new house and my son also bought a new house beside mine. We were setting up the installation one right after the other. The experience was great, but the sales pitch was annoying and pressured. Although I understand that it's part of their job. The security system is working fine and I feel secure with it.

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    Installation & Setup

    Reviewed April 13, 2017

    We've been with Safe Streets USA for about 60 days now. The installation went very well. Their technician was professional and he also cleaned up after himself. Although, there was supposed to be a $99 installation rebate which I have to submit within 30 days. But, I didn't move in here until yesterday so I have to contact them to see if they'll make an exception or if I'll lose the $99.

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    Reviewed April 12, 2017

    Safe Streets' system has driven me crazy. When I have gone on vacation the last few times, for some reason, my cat has set off the motion sensor in my basement and I don't know if I have to bypass it. Other than that, my experience with them went well.

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    Staff

    Reviewed April 11, 2017

    I’ve had ADT previously. I reached out to them online and they pointed me to Safe Streets. The representatives were very pleasant and the technician was fantastic. Everything was wonderful and everybody is very easy to get along with. I would recommend to a friend.

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    Installation & SetupStaff

    Reviewed April 9, 2017

    When I moved in three months ago, Safe Streets was recommended to me. The installation was quick and their installers were very professional. They also cleaned up after themselves. I had a pleasant experience with them.

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    Customer ServiceInstallation & Setup

    Reviewed April 8, 2017

    We've been using Safe Streets since November. We thought it was great until we had a problem. And when the fellow installed our safe device, he gave us a password but never told us the password. Also, they've had to come out and change out the one remote because I was laying on the side of my bed and it went off in my pocket one night because I pushed the button. They called here at the house and my wife answered the telephone. Then it went off again in my pocket so we answered the phone again. I took it out of my pocket and I haven't carried it in my pocket since. Then, about 6:30 in the morning, it went off beside my bed and they said that I had pressed the emergency button. But my wife feels safer having them because they're going to call the police. And as long as my wife is happy and feels secure, it's a good thing.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 7, 2017

    I have been using Safe Streets for about a month now. The guy who came in and installed the security device was very polite and explained everything well. I feel safer when I'm gone all day during the weekend since I've had their security device installed. Their team is quick to respond to the alarm. My husband accidentally pushed the panic button and the police was here right away and I had phone calls from them.

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    Customer ServiceStaff

    Reviewed April 6, 2017

    We talked to Time Warner because they have a security system but we were not overly impressed with their presentation. We have three cats and the way they talked they said they have had a hard time setting up the monitoring so that the cats wouldn't set it off. But ADT did not have a problem with it. Plus we’ve never had it go off with the cats walking around the house so we're very happy with it. I also like that they have a fob and I can lock it when I leave the house and it gives me a more secure feeling when I'm going to bed at night. We've had some robberies in our area so that's one of the main reasons we got it.

    Then the young lad that came and set up the security device was very helpful in explaining different things to us. He offered us suggestions and different places where the manager would be more helpful. He was very knowledgeable. There was one time when I had to call him because I wasn't sure about something that I was doing. He called me right back and helped me on the phone so I was pleased.

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    Reviewed April 5, 2017

    ADT told me that they would be sending me a rebate check for four months worth of service through Safe Streets, so I signed up with them. They said I'd have it within 30 days but I still haven't received it. I wouldn't have gone with ADT if I would've known they weren't going to honor their commitment. But aside from this check issue, everything else is fine.

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    StaffReliability

    Reviewed April 4, 2017

    I was looking into ADT doing security on my home again because the previous owner already had ADT installed. I moved in December and I had the system connected in January. Everybody from ADT has been nice and polite. Schedules were all met in a timely fashion and their technician has been awesome too as he put all new sensors up because the sensors that were already placed were old and didn't work with the new systems anymore. So far, it's been a pretty good experience and I hope they keep up the good work. I have two young girls, with one of them handicapped, and it gives us peace of mind, especially with just being us girls in the house.

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    Customer Service

    Reviewed April 3, 2017

    Safe Streets was recommended to me so I bought a $50 a month package from them. I initially called and made an appointment. Then their technician came and put in the package. I got what I paid for and I had no problems with it. I then added the glass break feature as it covered a spot where there were no window alarms on it. So Safe Street is good but I haven’t had a chance to open up the door yet to see the police response and if they would call me, because I don’t have a password for them. They would expect it when they call so I don’t know if they would notify me when we go into an emergency situation. But we'll see when the time comes and I'll take care of that when I get a chance on it.

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    Customer ServiceInstallation & SetupPriceOnline & App

    Reviewed April 2, 2017

    When I was moving, I got a pamphlet for ADT and found out about Safe Streets USA. The price and reviews for them seemed better than the other companies I called. They quoted me for some equipment and said that "X amount would be covered" and that I'd have to pay for some additional amount, which is okay. But when the installer came, he recommended over $3000 worth of equipment whereas I originally started off with $200 worth of stuff, after rebates and everything else. So I felt like it was hard-up sale at the point of installation and I didn't like that part of the process. It was a little aggressive and I was unhappy with that. However, the installer was clean and thorough.

    Also, in terms of service, they've been great and I feel safer in the home with the security system on. One time, the alarm went off because I accidentally opened the door and typed in the wrong code. And they were prompt to call and really easygoing when I walked through the password. They didn't call 911 because I gave them the right codes. I also like the app integration. That's really convenient and it's really nice to be able to turn the system on and off via the app. And that's great because one time I had a contractor come and I wasn't home so I gave him a key. He went in the front door and I created a temporary password for him but he forgot to put it in so the alarm started going. And when Safe Streets called, I was able to use the app to disarm the system while on the phone with them.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2017

    We got a system from Safe Streets that had cameras, sensors, motion and glass breakage. Everything was straightforward with their installation team. They were fast and very thorough. Since having our security system, I've felt safer and have peace of mind.

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    Staff

    Reviewed March 31, 2017

    Safe Streets said they were an ADT authorized dealer. I was at the time looking for a provider, and they were there, so I went with them. The representative was nice, and did his job good. He was very friendly, and showed us everything. The installer put everything in place, and showed us how it worked. He did a good job, too. We’ve only had it for a couple of months, but everything seems to be doing okay with it. And I’m satisfied with it.

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    Installation & SetupEase of Use

    Reviewed March 30, 2017

    We got Safe Streets' base package with three doors and we've had them since January. It's a lot easier to configure and work with than the previous system we had. Their installer was really helpful, too. It took him about 40 minutes to install then he showed us how to use the panel. It's really easy. Then I found out that we had an option to get a $100 rebate so I called and got that set up. It's been a straightforward and very good system so far.

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    Customer ServiceInstallation & SetupPriceOnline & App

    Reviewed March 29, 2017

    I feel a little bit safer since setting up my Safe Streets security device. I have a basement that has a full window that's pretty easy to access. It's far enough from where I sleep that I don't know if I would hear somebody break glass or come in. I do have peace of mind having Safe Streets, and everything's been good so far. However, I wanted to have the app so I can access from my phone to see whether my door's been opened or closed. But they said in order for me to be able to use the app, I had to have the package worth $58 a month. And I live by myself, so I'm not very happy with the price. I think that's really expensive and that would be the only reason I wouldn't recommend it to anybody.

    I'm also not very impressed with the camera on the app. It's such a huge delay. And I can't see very well at night. Maybe that's just me needing to move it around or play with it. But I haven't really had any issues with the installation or with the system itself. However, I missed the rebate deadline by a couple of days and I called to ask about it but they were not able to help me. I also mentioned that my app wasn't connecting to my unit very well. I was having some issues when arming and disarming it. But I never followed up and it seems to be working okay now.

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    Installation & Setup

    Reviewed March 28, 2017

    Safe Streets is my first security service provider and the installation was pretty simple. I got sensors on the doors and a couple of motion detectors. Their tech came in and installed it, and was out of there in a couple of hours. My house is secure with Safe Streets and it's been a great experience with them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 27, 2017

    I wanted to get a service and I saw the commercial for Safe Streets USA. I thought it sounded great so I checked it out. I have them for a couple of months now and I love the system. They installed it for us and the installers were excellent. Also, I had to call them once because I had a question about my bill and I asked if the little camera on the porch really works because if I look on my phone, sometimes I need to look into it a bit more angled to get a clearer view. The rep I talked to was really good and informative. Now I feel a lot safer and nice when I'm home.

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    Installation & Setup

    Reviewed March 26, 2017

    I was transferred over to Safe Streets after I signed up for the home insurance and the service technician who came to install the system was knowledgeable.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 25, 2017

    When we moved into our first home, I called to set up Comcast and there was this whole program that had me talk to Comcast, ADT, etcetera. It was a weird promotion and I was unfamiliar with it. I thought ADT was the one who was brokering it. I didn't realize that they were separate companies who were implementing it. That wasn't very clear and wasn't explained to me. The security service was part of the bundle and I had a coupon for ADT services that was for $19.99 a month. And then I signed up for Safe Streets which is $44 a month so I was disappointed. I thought the $19.99 a month was what I was signing up for and I was told that I would get the lowest deal. So, we’re happy with it but if I could pay half of what I’m paying I would be much happier.

    The guy who came out to install the security device was friendly and very thorough in explaining to me how to use the device and did a nice job. But he said he couldn't mount our alarm system to the wall because of the way that it was wired or he didn't want to fish wire. So we actually have a plug-in device. It is a Honeywell so I know it’s high quality but it’s pretty large, four by six inches in size, and it takes up space on the counter. We have a small house and are trying to make the space work, so we have the device in our basement now and we’re using it a lot less because it’s a hassle to go find where it's plugged in. But looking back, it would have been great if what was installed was a wall mounted alarm system, which we would have used a lot more. Also, if they have done a little extra effort to fish a wire, it would have looked a lot more professional in finish. Since we're paying so much more than another company with ADT, I'm disappointed with that aspect.

    The Safe Streets team did a good job, has been helpful, friendly and fast talking, very much like selling, which I know is their job. I feel good that we have the system up, we have the stickers up. We use it when we're outside the home and not when we're at home. It gives us peace of mind. However if we could do it again I would probably go with a different company, even though everyone in Safe Streets is very nice, just for a better deal, better installation process or more clarity with what was happening.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 23, 2017

    Safe Streets installed my ADT security system. The installer showed up on time, explained everything that he was doing and walked us through everything. He was very professional, was done quickly and left everything in order. I feel more secure having the system and it's nice to have because I live in a brownstone so it's an easy street access. All in all, it was a great experience and it's everything that I expected.

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    Installation & Setup

    Reviewed March 22, 2017

    A broker was helping me set up some other things and he suggested Safe Streets. I purchased the basic package mostly because of the cost. The installation guy was polite and explained everything well. I have a little more peace of mind. I'm now living as a single woman by myself so it's nice to come home and know the house has a security system on. I’ve got a big basement and a lot of windows, and to know that there's a motion sensor during the night is helpful.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2017

    Safe Streets USA is my first home security and I have them for two months now. There was already an ADT system in my house so we stuck with it. The installation was good. Their guy was really nice, took his time and did what he had to do. He was clean and he came early. I got their basic package that has cameras, key fob, and uses cellphone signal. Now I have peace of mind having them.

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    Customer ServiceInstallation & SetupPrice

    Reviewed March 10, 2017

    We've put in our ADT monitoring system with Safe Streets 3 months ago. We chose Safe Streets for several different factors like cost, customer service, and that it fits our needs. The installation went really well and the guy was wonderful, very knowledgeable, did a really good job putting everything in, and did it in a very timely basis. It now takes a couple extra seconds to get in and out of the house, but it's not a problem. Also, I do feel safer but it's sad to think that I have to put something in to feel safe. I don't even like paying the monitoring fees, but that's a necessary evil since they have to pay the people who do the monitoring.

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    Installation & Setup

    Reviewed March 9, 2017

    I was moving and I had to cancel NIPSCO. They switched me through to ADT and somehow I got connected with Safe Streets that way. I am just new to it and have only used it since December. The installation was fine and I feel safer and have fewer worries since then.

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    Installation & SetupProcess

    Reviewed March 8, 2017

    I just got a home in January this year and have used Safe Streets as my home security provider. I got a reference from someone from the company that I used to do the home inspection and they did everything for me. The process of getting Safe Streets went smoothly. I got three doors, the glass shatter sensor and a motion sensor. The installation went really well. The installers were friendly and didn't leave a mess. Everything went perfectly. I'm more comfortable since installing the Safe Streets system.

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    Reviewed March 7, 2017

    I just bought the house on December 29th and then the ADT team installed Safe Streets in the first week of January. They were on the ball. They already had the security system in but it didn't work. So, this was the updated system and it works great. My daughters don't set it off and that's real good. However, they told me I was to get $900 card in the mail but I never did.

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    Installation & SetupStaff

    Reviewed March 6, 2017

    I went through ADT and Safe Streets showed up to install my security system. The installation guy came in, set up his own table, got all his stuff out, did his drill, asked me where I wanted certain things and went about it, and then he was on his way. He was good and so was the overall experience.

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    Installation & Setup

    Reviewed March 5, 2017

    I live in a relatively new neighborhood and there's construction going on so a bunch of people come in and out of the neighborhood. I feel a lot safer having Safe Streets. and I'm glad I have it. I had Xfinity before and every time, something would go wrong with them. Safe Streets USA is a hundred times better. So far, it works. It has been my security provider for a month and I have had no issues. I filled out a questionnaire online, they called me back, and set up an appointment. Then, a tech came out and installed everything for me. Everything went smoothly during the installation. On the whole, I would recommend them. What I have is by far the best.

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    Staff

    Reviewed March 4, 2017

    Watching the signs all over many residences, I thought I'd go ahead and use Safe Streets being that they're probably the most prominent one in this area. I had another home security provider before and it was so bad. They took their stuff out of my house, put it into another person's house and didn't change the location on their records with the Fire Department. Also, when they did their whole house alarm test, it was two in the morning. It was horrible. I have police, fire and ambulance drive up to my house with red lights. ADT is really much better from them.

    I only wish they had been a little more clear on the installments. I was surprised when the second installment of $200 came in. I thought it was gonna be all broken down and mixed into the payment, and it was separate. But other than that, the technician was awesome. He explained all that he was doing and where he was going to put stuff. Talking with their rep was painless as well. It was a phone follow up and they wanted to make sure that things were going well. It's a good system and I'd definitely recommend them.

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    Installation & SetupPrice

    Reviewed March 3, 2017

    I got a Safe Streets package for the windows, doors, and the camera. It was a good experience when I installed the device. However, I'm very unhappy with the camera. I was supposed to have one for the outside and when they came here, they gave me one for the inside for the window. And when I put it on the window, I get the reflection of all the streetlights and just can't see over it. The bill's high, too. Cable companies are a lot cheaper as they set me down $4 a month.

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    Customer ServiceInstallation & SetupContract & Terms

    Reviewed March 2, 2017

    I've had Safe Streets three months ago but now I have a complaint. It said that I was going to get $100 Visa Gift Card and I kept waiting for it but no card came. I called and they said, "Oh, you should have had a form to fill out and send a copy of the first page of your agreement." Then I replied, "Well, I didn't get that form." So if I hadn't been following up on it, nobody would have said anything. The rep I spoke to finally sent an email with the form to fill out. But after looking at the form, it said it had to be submitted within 30 days. So I would be really unhappy if I don't get the card because somebody didn't do their job. Other than that, I would recommend Safe Streets. We haven't had any issues with the security system and the gentleman that installed it was terrific.

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    Customer ServiceStaff

    Reviewed March 1, 2017

    The rep from Safe Streets was nice and I liked him. I wanted my device brown instead of white and he said their boss won't let him do that. And so he got on the phone and talked to his boss, and he ordered me brown. They were harsh at first but he worked with me. He got me what I wanted so I'm still with them. We put the security system nine months ago and our experience has been good so far. The system is in place and it's working if I want it to work.

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    Reviewed Feb. 28, 2017

    We got the alarm system and motion sensors from Safe Streets. It's pretty good and there was peace of mind since having them.

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    Reliability

    Reviewed Feb. 27, 2017

    The installers who came were very professional. I've had them call me a couple times because my alarm is going off. And they handled everything very well. My parents also have ADT for years and they're reliable. I feel more safe with ADT and would recommend them.

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    Customer Service

    Reviewed Feb. 26, 2017

    I just bought the house and they already had a system in. I just contacted Safe Streets to switch the system to me. And I did a little modification to suit me. So they came to the house and did what they needed to do. And we have the system running. I'm having a little bit of remodeling done and the powers have been out for a couple of times. I've gotten phone calls telling me that the battery was low. And since the power got back on, it was up again. It's a fine system and I'd recommend them.

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    Installation & SetupStaff

    Reviewed Feb. 25, 2017

    When I established my electricity here, I was referred to ADT who then referred me to Safe Streets and I went off that recommendation. The reason I got it was because I had just purchased a home and was new to the area. I got the $58.99 package, the one with the video surveillance. The installation process was easy. The installer came out and installed everything. He was not aware that I had not established internet connection yet but he came right back out when the internet provider came out. Everything was good with the Safe Streets team, too. The company is awesome.

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    Installation & SetupStaff

    Reviewed Feb. 23, 2017

    Years ago, in an old apartment, my landlord had Safe Streets installed, so I went ahead and looked them up and got them to come out. I got the alarm system and all is good every year. Safe Streets is a great company. Everyone's been very responsive. I haven't had any issues, and I feel totally safe.

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    Installation & SetupStaff

    Reviewed Feb. 22, 2017

    The guy who came and installed the system was good. He did what he needed to do and left. ADT set me up with Safe Streets. When I moved into this house I called and set it up. So we closed October 26, then Safe Streets hooked the system up in the middle of December.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 21, 2017

    I was in the process of buying a house and the realtor advised me that in order to get lower home insurance, I would need a security system. So, I started contacting different places. I did a home inspection and, afterwards, I was given a homeowners network of some kind. ADT was listed there as a partner that I could use and also get some discount, so I went with ADT. My husband was home when the security device was installed and as far as I heard, everything went well. The customer service was good and the installer was prompt. He came when he said he would and there were no issues.

    There were a few times when my husband came home in the middle of the night and the alarm went off because he forgot to disarm the security system, and they always called right away. There were also some instances when my daughter took my keychain with the alert device and pressed the alarm, and they dispatched police to my house. Even though it was just an accident, how prompt everything worked made me feel really good in having them. I feel safe knowing that if I ever need them, if they keep working like this, everything would be okay.

    Most of the time, it's just my daughter and I that are in the house by ourselves because my husband works until 2 AM, so it definitely makes me feel a lot better knowing that there's someone else out there looking out for us. I have more peace of mind now. The keychain is great, and I like that I can disarm or arm the alarm system in the house as I'm leaving. I don't have to push any key on the keypad every single day. I enjoy that part of it. Everything is easy and I'm really appreciative. I'd definitely recommend ADT.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 20, 2017

    The Safe Streets installation was the worst experience of my life. The technician stayed here for five hours when he could have done it in 45 minutes. Some of the stuff he talked about was inappropriate and he begged for coffee but I never made him any. It was gross and disgusting, but I got what I needed and he went about his business. Also, the lady that I called to make the appointment was very nice. I sleep better at night thanks to Safe Streets and I'd recommend them to a friend. The only bad experience was with the installer and the service so far is great.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 19, 2017

    I was setting up cable and everything for my house when Safe Streets talked to me about the ADT service and then they would be the ADT supplier locally. The installation was pretty easy, straightforward and fast, and really convenient. I've been using ADT for two months now and I definitely feel more comfortable having it. I feel like the house is taken care of when I'm not there. I had an issue with one of the sensors and I called their customer service. They scheduled an appointment for somebody to go to my house that same week and got the sensor fixed.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 18, 2017

    We bought a new house and when I was getting the power for the house switched into my name, the power company connected me to the Safe Streets people. The power company was running a special with them. Installation was good and the installer was knowledgeable. The original package that I was offered on the phone didn't really meet all my needs but he was able to call his manager and they were able to throw a lot of other stuff in the package. We've been with Safe Streets since early December and I feel safer having the alarm system knowing that if someone were to break in the house, I would be notified.

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    Staff

    Reviewed Feb. 17, 2017

    I’ve had Safe Streets security device since November. The installer did a fantastic job even though he just came out of training and we were his first customer. He was focused and answered all our questions. He instructed on what the functions did and about the website to check the cameras. I actually wanted the cameras outside but since we had to do a lot of cabling, I got the inside cameras but they're useless for me so I might cancel them later on. Safe Streets USA did a great job and I would recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 16, 2017

    I have a 15 year old daughter and a 14 year old son but I also have two small ones. When I leave the little ones with them I put the Safe Streets system on stay mode and whenever the door opens I get a call. So I feel secure that it's not my little ones running outside so I call them right away. Also, I'm happy with the customer service. The reps are super professional and provide a quick response.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 11, 2017

    We see ADT all over our neighborhood so we decided to stay with the same company that everybody else has. Then we called ADT and they set us up with Safe Streets. We got the package that comes with a camera and sensors because I wanted to check and see if there's any kind of activity going close to our house at night. The technician who installed it was very polite, respectful, clean, and neat. I wasn't expecting it to take a couple of hours but everything was great, prompt and professional. Also, I feel more confident and more secure at home and the neighborhood. I would definitely recommend them to all of my friends.

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    Customer ServiceStaff

    Reviewed Feb. 8, 2017

    We had and alert system in case we fell and had to wear a little thing around our neck and I didn't like that. I felt we needed a security system more and Safe Streets would be better for us so I switched. So far, my experience seems to be fine. The guy was very nice and asked what we needed and I told him the doors and one room with windows that were low. He installed the system. A couple of times now, I let it go off and forgot to turn it off when I open the door. Safe Streets called but then hung up before I had the chance to tell them. I was punching the numbers again that I had to put in and it went fine. Safe Streets has made me feel safe and much better. We hadn't had anybody, but there's so many people from other countries in here now and there is a camp down about a quarter of a mile from us and the people walking by all the time.

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    Customer ServiceContract & Terms

    Reviewed Nov. 26, 2016

    I have been a customer with safe streets ADT for a 1 1/2 years. Recently my account was cancelled without my knowledge. I didn't receive any notification through mail or email. Since my account has been cancelled by Safe Streets, they expect me to pay $966 in which Safe Streets states this is the remainder of my contract due. I didn't personally cancel my account. No one from Safe Streets will tell me why my account was cancelled. I was directed to a collection agency instead. This company is a third party rip off. Beware.

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    Installation & SetupStaff

    Reviewed Oct. 29, 2016

    We've been using Safe Streets as our home security provider for two months. Installing the Safe Streets Home Automation to our device went mostly fine. The only weird stuff is that we have an old system, and trying to figure the old system out was a little bit tough, but everything went fine. We've had good interactions with the reps. Since installing our device, the security system has been great. I was traveling for six weeks, so I was able to actually check on the house remotely and close doors, so that was a big difference.

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    Customer ServiceStaff

    Reviewed Oct. 22, 2016

    Our cameras work fine except for the one in front of my home. Sometimes when I'm checking from another location, that camera never shows up and it takes a while. If I try later, it may come up but I never know when I'm gonna be able to see or not see that outdoor camera. I don’t know if that has anything to do with Safe Streets or the service here but I wish that was a little better. I tried to call their rep a couple of times right after about the outdoor camera but I could never reach him. He gave me his number so that I could call him if I had any problems while he was doing the hookups because it took two visits. I wasn't able to reach him after everything was done and I spent a lot of money.

    But he was very informative, patient and reachable if I had any questions. The second time, he brought another person with him who was also very friendly. He explained everything while he was doing it and made sure everything hooked up to my phone and I was able to use it on my own. Everything that he needed to do, he did. I was supposed to get something on my garage but I heard that they stopped dealing with that product, so I would have liked to have had some type of alarm on my garage. I'd also like some panels to be able to see inside the house from a camera inside the home as opposed to always having to look on my cellphone. Overall, Safe Streets has been professional and reliable. I'm in a new home and a new community and I feel safer with them.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Oct. 20, 2016

    I wasn't satisfied with the surveillance and security we had in our old house and Safe Streets was suggested by our insurance company so we decided to go with them for the full automation. We've been using it for about four months now. Unfortunately, we cannot control the thermostat because the ADT system will not communicate to our AC system as our system is too complicated for it. But we could turn lamps on and lock doors so we’re not getting the full benefit of the deal. Furthermore, the installation was a little haphazard. There were several trips that had to be made and lots of little adjustments but it wasn't really their fault.

    The first installer did a good job. He showed up twice to get the install done but when he left, the windows upstairs weren’t throwing the code out. He probably thought he had that linked but it started later again throwing that code out so a different guy showed up and fixed that. The first rep came back a third time and ultimately fixed the cameras here, too. When this system was installed, we had to get used to setting an alarm because our kids don’t pay enough attention to setting the alarm. It was a fight getting through that but it hasn’t revolutionized anything. We’re in a secure neighborhood and almost everybody here has some type of security system because we get a discount on our insurance to install a security system. We could control our locks and doors when the kids forget to lock the doors also when we get the full package.

    For a time, the camera wasn't working outside at all. I figured out what that was so I called and told them about it and they came out and fixed it. The wireless wasn’t reaching it from inside the house and they had to put a wireless extender out there which bugged us a bit because we had a lot of packages being delivered. We just moved into the house and had a garage sale and it didn’t take a single picture of the garage sale. People walked beneath that camera all day long. The camera utilized Wi-Fi and we were dropping Wi-Fi inside the house. The Wi-Fi was installed in the farthest corner of the house by the AT&T people and they did that because that’s where it was installed when the previous family lived here. It wasn’t a flawless install but it’s all figured out now.

    However, their camera outside shows a smaller picture than what’s actually there when looking at it online, whether it’s on phone or iPad. When we play a clip back, all of a sudden it opens up into full-on live view shot. I talked to the installers about that and they said it’s a glitch that they haven’t figured out yet. I don’t understand why that’s such a hard thing to fix with today’s technology but that would be one of my bigger issues.

    I would like to be able to go look upstairs in my daughter’s room. We don’t even go up there much and we’re constantly having to battle her to keep from turning the AC down too low. It would be nice for me to be able to use my device to look back and turn the AC back up but because of my air conditioning system and how advanced it is, the ADT automation’s plan won’t talk to it. So I’m not getting my full money’s worth out of it but for the most part, we’re happy with the system except for the camera and the thermostat control. It's adequate, helpful and affordable.

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    Installation & SetupPunctuality & Speed

    Reviewed Oct. 14, 2016

    Safe Streets was recommended to me when I moved to my house and I've been with them for 2 months now. Installation was difficult because the internet service that I have was not installed on time. I have a satellite internet so the system is not really working for me. I can't use the camera outside, and I can't see any videos or it doesn't send me any motion from the outside. So, I'm really not happy with the internet. But, the service from Safe Streets is good.

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    Installation & SetupStaff

    Reviewed Oct. 12, 2016

    I got Safe Streets' Pulse plan. Installation was very simple and easy to do. It's been convenient to be able to turn on my inside light if I'm not home before it gets dark. I had one time when the alarm was going off because my dog activated the motion sensor and I was able to disarm the system using the app. It's very helpful.

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    Online & AppStaffProcess

    Reviewed Oct. 3, 2016

    I have been with Safe Streets USA Home Automation for about a month. I chose them because it worked out for my situation and because of what they offered. One of the installers came, he was only there for about an hour and a half or so. He walked me through setting up the app on my phone and logging in and made sure I knew how to use everything. He was very helpful. When I'm away at night I now have that peace of mind. It's been great so far. It was very easy and it was a good process.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2016

    I called the the team one day to ask them how to work something and they walked me through it pretty simply. The device is nice, knowing that my wife is protected when I have to go out of town every now and then. I utilize the video system the most, I am able to see if something's going on in my house. It has been awesome, I really like it. One day, a friend came over, and since I hadn't locked the door, I instantly got a text message and an email, so it was nice to be aware. Safe Streets has been excellent and I'm glad I did the home automation.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 29, 2016

    I've been using Safe Streets USA Home Automation for two months. Its installation was okay. They had someone put it in. He gave us everything as advertised but he missed the key fob. I reached out to their customer service team because I wanted to move two of the sensors and our light isn’t working. But they said they wouldn’t send the service guy out to change the locations. They have no service and wouldn’t help me at all. In fact, I’m ready to have this system taken out.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 28, 2016

    We had some burglaries in the area, so we just started doing some research. Safe Streets is awesome. I have used them for three months and I'm still continuing to use the system. The installation guy explained what he was going to be doing and did it. He was not personal in a bad way, but he had some conversations and tried to make things a little more relaxed rather than some strangers in my house. I have rotating schedule at work, so I work nights sometimes and since the installation of Safe Streets my wife seems a lot more at peace when I'm not home and I feel better knowing that she's relaxed at home.

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    Installation & Setup

    Reviewed Sept. 27, 2016

    We've been using Safe Streets USA Home Automation for a little over a month. Somebody called to check and see if it was set up and if it was working right a few days after it was installed. I'm feeling much safer since the installation because we can check the cameras while we're out. If we forget to lock the door, we have the door lock thing. The only thing I don't like is that when I open doors that have the motion sensor, the chimes aren't chiming and if we have that option or if it's something I need to turn on. I wasn't sure if it's supposed to chime when the door opens for people that have it. Then if I open a window or open a door that has it attached, it would say, "Front door open, back door open," where there could be an alert because the door is open. We also have to put a brighter motion light on the outside because I'm just seeing car lights passing by and I can't really see at night and there's no night vision on the camera. Nevertheless, I like the cameras and I'm happy.

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    Process

    Reviewed Sept. 18, 2016

    I didn’t want who I had for our home security. I was trying to find someone who could give me what I wanted and found ADT. We had them a long time ago. The installers they sent out were great. It was a pretty easy, seamless process. It is what they said it was going to be and I haven’t had any problem.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 9, 2016

    My wife wanted the most bang for the buck, and Safe Streets has the best deal that I know of. An installation team came out and installed the system, and they were professional and on time. Everything has been fine so far.

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    Staff

    Reviewed Sept. 1, 2016

    We like the simplicity of knowing that everything is secured, protected and automated. It's a lot less stress. Safe Streets is worry-free, professional, and a pretty simple system.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 27, 2016

    The rep that I called was nice and friendly, and the Safe Streets technician who came to install the system was good at it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 25, 2016

    Safe Streets came out and checked out the ADT system which I've had for quite a while. They told us about the upgrade and we ended up getting it. It has been working great ever since the upgrade. They all did a great job and have been absolutely fantastic, from the people on the telephone that set up the appointment to the service rep guy who installed my video cameras.

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    Installation & SetupPrice

    Reviewed Aug. 23, 2016

    I've been using SafeStreets for almost three months now. It was a little cheaper than other home automation providers in terms of what they offered with the package. It’s really a great experience having it installed because I get to monitor my house inside and out.

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    Reviewed Aug. 21, 2016

    My experience with Safe Streets has been very good. I know that I can set the alarm anywhere and I can look in my camera. When I was upgrading to a different box, he told me about all these other features it had on.

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    Installation & SetupStaff

    Reviewed Aug. 20, 2016

    SafeStreets gave me a lot of flexibility and freedom. I don't have to be conscious when I'm putting on the alarm. If something happens or I forgot about it, I just do it from my phone. The lady who knocked on my door promoting the system was very friendly, informative and answered all my questions. The installation guy was very quick in doing the installation. He explained all the details about the system and all the features.

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    Installation & SetupStaff

    Reviewed Aug. 14, 2016

    I had ADT before at my other home, about 15 years ago. It worked for me before, so we stayed with it. It's just a surprise to me how much more it costs now. I got cameras added this time, but I don't even know how to get to the cameras on the computer. The Safe Streets mechanic who installed the system was a professional but I just wish he had more time given that I'm a senior citizen. Nevertheless I felt comfortable with the system because I knew it. Plus I feel a little safer at night because my system is on. Someone tried to break in my house and the cameras served as deterrent. I recommend ADT to anybody. They have a reputation and I know their system. I also know that they back up their own security system. They also have a proven good rapport with the police department because they've been around for a while.

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    Installation & Setup

    Reviewed Aug. 5, 2016

    Safe Streets installed my ADT system and it has been great. They just need to make the $100 mail-in rebate more feasible to get since I had to jump through hoops to get it. It took two hours to figure out where it was going and I had to get order numbers.

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    Installation & SetupPunctuality & Speed

    Reviewed July 22, 2016

    My sister and I had ADT before. ​She had the system where she could look inside her house from anywhere. That's why I pursued ADT, for that camera function. Safe Streets was prompt with installation. The technician answered questions, too. I didn’t have any problems. The system makes me feel a lot safer, especially when I’m not home. I was in Akron, Ohio this past week and I was able to check my home out. I was showing somebody how I could look into my home and they were asking about it. I told them I went through ADT through installment.

    When I first put the security device in, I had just moved. Sometimes when others see new people moving in, they break in and steal appliances and stuff. I knew that as soon as Safe Streets came and put that system in, I don’t have to worry about anybody taking anything from me. The monitors and being able to look at the camera really gives me a sense of security. I don’t have to worry about going away and getting vandalized or robbed.

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    Installation & Setup

    Reviewed July 19, 2016

    When we were signing up for DirecTV, the Safe Streets device was a special. We have their Pulse plan. Then, someone installed the device and the installation was good. The device was wonderful and we feel more comfortable.

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    Reviewed July 12, 2016

    I got Safe Streets through ADT, and everything was great from the beginning to the end. With Safe Streets, I feel safer, and I don't have worries. The system works and so I'd recommend them.

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    Installation & Setup

    Reviewed July 9, 2016

    The old security service at the house was changed to Safe Streets. It had an older unit, so when we turned on the service the tech readjusted some of the motion sensors, put in a camera and took out the old box that we don't need anymore. I have an AT&T system in my other house but it took all day to install. This one is so much easier to arm and disarm and to install. The guy was in and out of here in 45 minutes and then he explained it to me too. I have the Pulse plan for two months now, and being in a new neighborhood, I have it set up in this house so I know that doors are opening when someone is coming in which gives me a sense of security. I'm very happy with the product and the service has been really great so far. The product works as described and it was very simple.

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    Installation & SetupStaff

    Reviewed July 5, 2016

    I have a great experience with SafeStreets. I like them for their longevity and quality of work. I had an installation tech come in and their team were good, nice, productive and efficient. Since we installed it, we have a feeling of security and less worry. However, one thing I don’t like is the door lock oftentimes just shuts down and we can’t even lock the door. We have to specifically lock it with our hand. If it keeps shutting down, I’m not going to continue the service.

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    Installation & Setup

    Reviewed July 3, 2016

    We just bought a home and we've had Safe Streets since we moved. An installation tech came to install the device and they were very good and very helpful. We set the device before we go to bed or before we leave home, and we have less worries. I would recommend Safe Streets.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2016

    We used to have something very simple and very basic for our home automation system, but now we have a more sophisticated one. We have the cameras outside in our courtyard, in the front out through the back of our house. We have a system where we can turn on the lights from our cell phone. The technician from Safe Streets was very good and I liked him a lot. He made the experience very enjoyable.

    He arrived when he said he would and was very knowledgeable. He answered all our questions and he made sure we knew what we were doing. When we have somebody that we have confidence in from the start, that helps a whole lot. He gave us his number too and told us not to hesitate to call him if we had any questions, and that he'd be more than happy to accommodate us. We did call him and left him a message. He was very prompt in returning our call to take care of the issue we were dealing with. The company's people also did a follow-up call to make sure everything was working.

    The area we are live in is very remote and with the automation system, I feel a little bit more confident being away since the house is more secure. We can also open the house when we’re away. It's a little bit more reassuring to know that we have the cameras on the front and back and we can look in to see exactly what’s going on in our home at any time that we want on our smartphones. We’re very satisfied.

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    Installation & Setup

    Reviewed June 25, 2016

    There’s a lady here at work that has a security system and when I asked her what she used, she said it was ADT. So I called ADT because I also needed a security system for my home and they sent Safe Streets 'cause they’re local. They installed everything and they were good. I feel a lot better and reassured knowing that I have the system, especially since I’m a single mom. I should have done it a long time. It was a good experience.

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    Customer ServicePriceStaff

    Reviewed June 24, 2016

    Our home was wired for security so we reached out to ADT directly and got the Pulse Plan. We have been with them for two months now. The technician was here for a long time and he had to almost redo stuff. He replaced a lot of things and he added some other ones including two cameras, one in the front and one in the back. He also had the thing that was able to turn the light on and off. We liked him a lot. However, the system is significantly more expensive than we thought it was going to be when we talked to ADT on the phone. When I saw the final bill, my jaw dropped. Additionally, one of the cameras doesn’t work. The motion detector hasn’t been working for over a week now. I called the guy and he said he needed to try something first. Other than those, we definitely feel better having the system.

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    Installation & Setup

    Reviewed June 23, 2016

    We have been using Safe Streets for a month now. Their tech came and installed the system and it happened fast. Since it was installed, I feel more secure and it’s taken worries off when I come in the door.

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    Reviewed June 18, 2016

    People from work have been taking about Safe Streets, and it was the service provider introduced by ADT. We have the ADT pulse and I like it because I know my wife is safe when she's home.

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    Punctuality & Speed

    Reviewed May 31, 2016

    When I call Safe Streets because I have an issue, they help me because I'm not good at it. I've been using them since April and they're excellent. They were prompt and did a good job.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 14, 2016

    I had an excellent experience installing my Safe Streets system. I went online to get a quote from ADT and then they called me and told me who was going to be installing the security system. I’ve had my system since December. The package that I got was the ADT Pulse where I can do it all from my phone. Before, I don’t sleep well when my husband is not home. But now, I feel better if he’s out of town.

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    Installation & Setup

    Reviewed Feb. 1, 2016

    I got the ADT Pulse monitoring from Safe Streets. Installing it was very easy, and their team was good too. I have been using it for three months, and I feel safer.

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    Installation & SetupStaff

    Reviewed Jan. 26, 2016

    The package we got from Safe Streets was the Pulse monitoring. Installing the device was a piece of cake. The only interaction I had with the team was when I scheduled our appointment when we first moved in. Other than that, I do everything online and it was simple. Overall, it was very easy and informative.

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    Sales & Marketing

    Reviewed Jan. 2, 2016

    Everything was good with SecureYourHome when the sales and scheduling process were being done. I got the package where I can have the app in my phone. The guy who came to install the system explained what he needed to do prior to installing. Once we got everything clear, he did the job and then explained about the warranty and how to work the system. So far, so good.

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    Punctuality & SpeedStaff

    Reviewed Dec. 2, 2015

    I purchased the pulse from SecureYourHome and everything went well, very quick and courteous. It was a great experience. I would recommend them to friends.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Sept. 25, 2015

    We happen to be at a neighbor's house and started taking about security systems and she showed us the fob so we thought we'd give SecureYourHome a call. Sales and installation part were very good. Their specialists answered a lot of questions. When they did not know the answer, they try to find a supervisor or someone that could help us. The guy that was installing knows so much that sometimes you had to kind of slow him down because it was a lot of information. But he was very good at trying to figure out what concerns we had.

    We purchased the Pulse Monitoring. We do like it but we're still learning a little bit and we've been playing with the bypass of the zones. We love the cameras. We check on our cameras frequently since we’ve had workers in our house. So that’s been helpful. We have a camera in the garage and the workers have came in there but it was not recording today. But other than that, the cameras are great. If it's dark, it's amazing how much you can still see on there. Also, the fact that we can arm and disarm when we're not there, it's a big plus for us. I think the options that they offer are awesome. When we called Protective Support, they've been very helpful, knowledgeable, courteous, and good at waiting to make sure we understand everything and walking us through. So that's been a plus. It's worth it, it's a good deal.

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    Staff

    Reviewed Sept. 5, 2015

    We registered for gas or electric services and they connected us with ADT and ADT set us up with SecureYourHome. The SecureYourHome specialist was really nice. He did what he was supposed to do and it was up to me to figure it out properly. But he went over it with me several times, made sure I knew what I was doing with the system before he left my house, and that everything was up so I can get it out of my iPad and iPhone. Having their system makes me feel safe in my home.

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    SafeStreetsUSA Home Automation Company Information

    Company Name:
    SafeStreets USA Home Automation
    Formerly Named:
    Safe Streets USA - ADT Authorized Dealer
    Address:
    20425 72nd Ave. S.
    City:
    Kent
    State/Province:
    WA
    Postal Code:
    98032
    Country:
    United States
    Website:
    www.safestreetsusa.com