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Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.
Pros & Cons
- Can be used 24 hours after install
- Product and installation warranties
- Free in-home consultation
- Pricing not available online
- Preset selection of fixtures
Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.
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Reviewed Sept. 8, 2015
Ease and quickness of installation.
Reviewed Sept. 7, 2015
I had used Re-Bath before and it was good. The sales representative was very knowledgeable and friendly. This time I had my bathroom remodeled. It's a little pricey but I needed this. It's for a new shower, wainscoting and a vanity top. During installation, there were some initial communication problems. The technician called my office number while I was sitting at home waiting for him to arrive to tell me he would be late. But once we figured that out, everything else went smoothly.
Reviewed Sept. 6, 2015
We got a shower from Re-Bath two weeks ago, and installation went well. It was good quality work. The installers who came by and my sales experience with Re-Bath has been very good, I do recommend them.
Reviewed Sept. 5, 2015
We had a crack in the shower and I chose Re-Bath to do the remodel because they're a well-established. I purchased a shower a month ago. The sales rep came and gave us a quote. Overall, my first experience with Re-Bath has been good.
Reviewed Sept. 4, 2015
We purchased a shower redo wherein Re-Bath redid the whole shower and put in a European style door. However, our installation with them isn't done yet. We bought the product in May and were told it would be about 3 days to get the job done. They called us a month and a half later and said the European style door was not part of the deal and they raised our price. They said the door was $750 but they would give it to us for $500. They called us back to set it up because they had to order the glass. Also, they told us that we had to get financing and this was after the product was in. It was confusing because when the agent came in with the contract to us the first day, all he asked me for was my Home Depot card, and we signed on it and got my Home Depot card. After a couple of months we find out that they hadn't checked with Home Depot, so I did and they were not going to increase my credit limit and I had to get financing.
When they put the door in, I had to call them back because there was a tear in the waterproofing trim of what they put in there, and the guy that came in was the guy that had originally started. When they measured the door, it was hanging, not flush, and measured incorrectly. The agent said that it was a poor job and we had to reorder the entire door again. I left a message on two different occasions and they never returned my phone call. On the third occasion, they did return my call but that was just two days ago. They haven't been rude to me but there hasn't been any communication.
I talked with a different agent and said the new door has come in. As soon as they get it all unpacked and checked, we'll work out a day when they will come in and rehang it. There was a little bit of information and suggestion that if it doesn't hang correctly, they're going to have to take the drawer and everything all the way out, and reorder and redo everything all over again. I understand that their one to two day installation time comes at a point when they actually have the materials on site. I didn't have a problem with that but it's been an extended incomplete job. I'm a little disappointed with them.
Reviewed Sept. 4, 2015
I had Re-Bath put in a shower in my bathroom. Their sales rep did a great job, was very nice and polite and as always, answered all my questions. However the installer seemed like he could use some help - he was the only one doing it.
Reviewed Sept. 3, 2015
I had Re-Bath put in a shower about a month ago. Installation went well and quick. It took them two days. We had a termite problem that they took care of and they redid the board in the back where the termites had bitten. They did a good job. The sales rep was also good. He came back and followed up but I had a little problem with the seat and it took a little time to get their attention. I would recommend them though.
Reviewed Sept. 2, 2015
Re-Bath did an amazing job on the two bathrooms we had done. They are friendly and courteous, never bothered by the million questions I asked. I would highly recommend them to all my friends that need a bathroom remodeled. I'm still excited to just look at the great work they did!!!
Reviewed Sept. 2, 2015
We've been remodeling our home and we were planning to do the bathrooms, and it just precipitated. We're retired militaries and we both have disabilities so we're planning ahead since this is our retirement home. So when we had a little incident in one of our back-to-back bathrooms, wherein the dividing wall has damage to it, we knew that we had to redo both bathrooms. We hired Re-Bath and had a great interaction with the sales representative who was really nice and good.
I got the walk-in tub for our master bathroom and the shower with a seat. The installation went very smoothly and the two workers were in sync. They seem to have been working together for a while. But I had a little issue because I asked them I needed an estimate for insurance purposes, but I haven't been able to get that. There have been little adjustments that were needed to be made, like when we needed to get the floor done again for non-slip, and have the sliding doors turned around. They've come and done those right away. Overall, we're really happy with the remodel.
Reviewed Sept. 1, 2015
Removed old tub, marble walls and fixtures and installed beautiful Sonoran Granite, grab bars and shelves. Clean, safe and professionally guaranteed on all levels for life! Couldn't be happier.
Reviewed Sept. 1, 2015
I liked their prices and I appreciated how efficient and professional they were.
Reviewed Aug. 31, 2015
We had Re-Bath take our bathtub out, then put in a new floor and vanities in our bathroom. We didn’t have any problems with the installation so I would recommend them.
Reviewed Aug. 29, 2015
The workmen were efficient, made sure floors were protected while carrying supplies and completing the job. The bathroom looks fantastic. We are so pleased, have shown it to many friends. I would wholehearted recommend Re-Bath of Amarillo.
Reviewed Aug. 28, 2015
Scott did a beautiful job installing the walls and bathtub cover. We are very happy with the work that he did, he is a real artist and perfectionist. We love our new bathroom.
Reviewed Aug. 27, 2015
Everyone I dealt with at Re-Bath has been very professional and friendly. There was no pressure to get anything that I did not want. The installers were very efficient and did a great job. They, also, were very professional and friendly. This now completes my bathroom renovations in my current home. If I ever need your services again, I will call you.
Reviewed Aug. 25, 2015
Our installer Sam, was on time, professional and did a great job. He also made sure to protect our carpets and floors & cleaned up the work area when finished.
Reviewed Aug. 25, 2015
I was very pleased with Re-Bath. I like the look and feel of the tub and everything that I asked for is there. The guys were very good making sure we were asked about things that we needed or could change. Also they were neat as a pin and you wouldn't know they were here while they did a excellent job.
Reviewed Aug. 19, 2015
They did a great job. It was done on time and it looks great!
Reviewed Aug. 19, 2015
The initial quote was way above my budget and estimates received. However, given the entire scope of the work, with the life-time guarantee, I'm not disappointed. The improvements I will suggest (and I'm not sure if it was just not revealed to me at the first), is I would prefer to have one contractor to do the full job. The fact that I had to hire someone to paint, install a light fixture and medicine cabinet turned a "12" service to a 9. It was also not told to me that you sell vanities. That was disappointing to find out after those I'd been working with at the company knew that I was delaying booking the date because I was having trouble finding a vanity. And no one said anything or told me that Re-Bath sells vanities.
Reviewed Aug. 19, 2015
Purchased from Re-Bath a month ago and so far, it's been a very good experience. Interactions with the sales representatives went well and the installation went as smoothly and as quickly as they said it would be.
Reviewed Aug. 18, 2015
We had our bathtub and sink redone via Re-Bath last June. We've had an exceptional experience with their sales rep and their installation team was super - they did a very nice job and cleaned up. I would recommend them.
Reviewed Aug. 16, 2015
Re-Bath has been excellent and worth it. The design, appearance and quality of the materials for the shower head and bathtub is good and sustainable. The installation went okay and the staff explained everything.
Reviewed Aug. 15, 2015
We purchased a shower from Re-Bath. My sister had used them. The sales rep was great - we enjoyed him. The installation went smoothly and we're happy with it.
Reviewed Aug. 14, 2015
I like that Re-Bath's people were exactly on time, the way they said they would be. I'd recommend them to a friend.
Reviewed Aug. 13, 2015
Two bathrooms was suppose to be done and be finished in three days, impossible. The first bathroom was done. It was left with a hole in the wall and the toilet grouted to the floor. The second bathroom, the toilet was broken which left water running on the floor and they never came back to finish the threshold. When I contacted the company they never came out to check and see if the work was finish or the quality of the work, nor did they say anything about replacing the toilet they broke. The person I spoke with was Andrew **. The only thing he was worried about was a review and not the consumer complaint.
I would not refer anyone to this company, they do not stand behind their contract. Two-day job finish, a joke. Two days turned into a month and a half and they still didn't finish the job they was hired to do, someone else had to. I am a very angry customer because it started out as Home Depot doing the job which they contracted out to Re-Bath. If Home Depot contracting out companies like this one they don't have worried about me conducting business there anymore.
Reviewed Aug. 13, 2015
I felt like Re-Bath would be a better value for my money than going with somebody else. I didn't have any issues when they replaced my shower and bath unit. They came in and took the amount of time they estimated and they're really good to work with.
Reviewed Aug. 12, 2015
Re-Bath did a nice job. The installation was done in just one day.
Reviewed Aug. 11, 2015
My husband knew about Re-Bath from the guys he works with. We had them do our shower, toilet, sink, and walls about 2 months ago, and the guys that came to install them were very, very nice. They were wonderful. I would recommend them.
Reviewed Aug. 10, 2015
We had Re-Bath take out our bath and put a shower in. Everybody from their sales was really nice and did a great job. The installation went well too.
Reviewed Aug. 10, 2015
I had a shower, tub and sink all replaced by Re-Bath. The job was done in a day as promised and they did an excellent job. I'm very happy with my choice even though it was expensive. I feel it was worth every penny.
Reviewed Aug. 10, 2015
I had Re-Bath remodel our three bathrooms. Their product and workers are very good. I love the materials and everything is just wonderful. The guys who came out were very professional and did a wonderful job. I'm very pleased with them. The only concern that I have is that it takes so long. They are still not yet done on the master bathroom. We started this around May or June. It is now August. The shower doors are custom made so I hope they come in soon to finish it because it's been a while. I know that they have to order stuff and have to wait for everything to come in but they should let their clients know and I wasn't hearing from anybody. Other than that, I have no complaints with Re-Bath. They’re doing such a good job and I want them to improve on that to make sure they keep the customer on top of things – calling the customer, letting them know when the product may be in, and that they haven't forgotten the customer.
Reviewed Aug. 9, 2015
Re-Bath was very professional and knew exactly what they were doing. My experience has been absolutely marvelous. I keep showing my bathroom off when anybody comes by. I'm very pleased with everything, and I would recommend them.
Reviewed Aug. 9, 2015
I had a full bathroom remodel done by Re-Bath. We kept our own vanity, and they replaced the top and the sink. We kept our tub, but it's all enclosed in the Re-Bath stuff. We kept our toilet, but they replaced the floor or they put linoleum down, and then window wraps. It was a smooth installation, and everybody was fine and delightful.
Reviewed Aug. 8, 2015
We had our bathtub changed into a low threshold shower by Re-Bath. The sales rep was wonderful and we had no problems. Everything was upfront so we were pleased. The installation went really smooth. They came in about 9 o’clock in the morning and finished up about 3 o’clock in the afternoon. I would recommend Re-Bath to anyone who’s going to need theirs done.
Reviewed Aug. 8, 2015
I had a wonderful experience with their sales reps. Installation of the bathtub and wall replacement went great and right on time. It was perfect. I recommend Re-Bath.
Reviewed Aug. 7, 2015
We got a bathtub from Re-Bath about a month ago. The sales experience was fine however, it took a long time to get the permits to install. They also had shipped the wrong bathtub to us so that had them stop and behind their schedule.
Reviewed Aug. 6, 2015
Re-Bath had my tub removed and installed a surround shower. The work was wonderful.
Reviewed Aug. 5, 2015
I made the purchase over a month ago and Re-Bath sent my credit to the bank. There was a little confusion but we got it straightened out. It wasn't the bank's fault but I wasn't pleased with it. If I knew that, I would have never done it. I didn't have any idea that I was getting another loan to do this bathroom. I don't need my credit checked for anything from anybody unless I want it because I'm trying to buy a house. I thought they financed themselves but they financed it thru the bank. But it's already done and I've set up automatic debit payments with them to pay it. At least they don't have interest. Other than that and it being pricey, everything was good.
Reviewed Aug. 4, 2015
The sales representative from Re-Bath gave us a presentation and we decided what we wanted to do. He put in the order so that we’d have it in the time we needed, and everything worked out great. We had them install our shower. The installers came in and did everything they were supposed to and it was done the same afternoon.
Reviewed Aug. 3, 2015
I had my tub surround done by Re-Bath and the installer was good. He explained what he was doing, answered all my questions and concerns and made sure that everything was done.
Reviewed Aug. 2, 2015
I had Re-Bath remodel my main bathroom, and then remodeling some part for my master bathroom and kitchen. They get an A for salesmanship - their rep was a good-quality salesman. The installation went pretty good. There were some glitches and some things that if I had known beforehand, I would've changed. But still, it's experience.
Reviewed Aug. 1, 2015
About a month ago, we had our shower replaced by Re-Bath. The installation went very smoothly. The guy who did it was very nice and he cleaned up after everything. The sales representatives were very helpful, too.
Reviewed July 31, 2015
We purchased a shower install from Re-Bath. The installation went smooth as it can be, I see nothing wrong with it yet. I’d recommend them.
Reviewed July 31, 2015
Excellent service! There is one small change I would suggest and that is to tell your client how much dust there is going to be so they can cover stuff with towels to help with cleanup. Otherwise, excellent service and we love our new shower!
Reviewed July 30, 2015
I had previously written a review burning Re-Bath of Western KY because of our experience with the previous owner and installation for a shower unit after my husband became disabled several years ago. The new owner, Jeff, contacted me recently and he and his lead person came out to our home as I had concerns about caulking, mold, and handrail. They cleaned and replaced parts at no charge and the shower looks like brand new. After all this time and it being done by a previous owner I have to give Jeff credit for wanting to please a past customer. I don't know of anyone else that would do that under those circumstances. I would recommend them without hesitation.
Reviewed July 30, 2015
The Re-Bath guy did a very good job. The installation went well so we're happy with it.
Reviewed July 30, 2015
We were completely satisfied with the workmanship and professionalism of the installers. The product came out beautiful and made such a difference in our bath. The conversion from traditional tub/shower to a shower only was impressive as they created such a great look and paid attention to every detail.
Reviewed July 30, 2015
Hello. We had to cancel our order due to loss of job, I was laid off. The salesperson told us we would get some of our deposit back. We wrote a check for about 1100.00 and we got back 300.00 to 400.00 back. We got a call from our local Home Depot asking us about a 700.00 credit with Re-Bath, and what we had plan to go with the remodel. We advise them no, did not know about this money. They advise us to contact Re-Bath. At some point we had talked to the salesman and all we would get back would be the 300.00 or so, back. So what we would like to know, what is going to happen with the 700.00 that Home Depot called us about.
Updated review: July 29, 2016
I wrote a review on Re-Bath on 7-29-2015. It depicted about a 4-year mess that had never been right and Re-Bath had never fixed it. It is still available on here. Then they finally offered to completely rebuild my shower. They did in December of 2015 - it is now 7 months old and we have not had even one problem with it. It is a complete opposite of the one they first put in in 2011. This one they used a molded pan & that seemed to make all the difference in the world. The old one leaked into the threshold that was made out of a 2 x 4 they had covered - they changed it twice & still nothing worked.
This time, I think it will be OK for a long long time. They also put in a bi-fold door (I paid 1/2 of the price), but the old door that swung closed, was closed all the time. This folding door is open all the time & things dry out very well. I think they have got it figured out finally - at least I hope so. 7 months and no problems speak volumes for the changes.
Original Review: July 29, 2015
Our small shower was rebuilt Aug. 20 & 21, 2011. Salesman had written our contract on 4-28-11, with an estimated install time of 10-12 weeks. Turned out to be 4 months later and then only after a lot of complaining on my part. Seems like nothing has been right ever since it was installed. They have had to come back numerous times for all kinds of reasons. Problems because of poor materials and/or problems with poor workmanship. Loose panels, replace the threshold. Side panel for the door came apart. It has just been one thing after another but the worst has been the black stuff (mold?) that shows up BEHIND the caulking. We started noticing it in June 2012 & it's still there. We have been after them to find out what it is and to do something about it ever since.
They have yet to take a panel out and look behind it - they should WANT to know how far it goes behind the panel, or if it indeed IS behind the panels. One of their employees, Alex, (great guy & genuinely concerned), has been here on most of our recent calls. He has taken pictures at least twice, turned them in at the office & explained the problem - still nothing is done. I don't get any kind of meaningful response when I ask about it.
April 2015, spoke with the girl in the office. She said she was going to speak to her operations manager about it. She also said the owner had spoken to corporate about my problem, that they are working on it and would get back to them. She said, "We need to wait for corporate to see what we need to do but you're still on the list!" That has been 3 months ago and I've heard from NO ONE! 3 months & not even a call. But then these problems are really 4 years old, as they started right after installation - guess I can't expect anything else. Re-Bath has totally ignored this (mold?) problem and seems that they simply do not want to address it. I know I am not the only one experiencing this problem. Just don't know why Re-Bath will not do anything about it.
Reviewed July 29, 2015
I had a fantastic experience with Re-Bath. Everything went well. I have recommended them.
Reviewed July 28, 2015
I went to Home Depot to have the bathroom worked on and Re-Bath was their subcontractor. The installation that happened in the middle of July took two days which was the same as what they said. The actual purchase was about a month beforehand and the salesman who came out told me what the options are and I picked what I wanted. Everything went as expected and I'm really happy with the results.
Reviewed July 27, 2015
Re-Bath redid the shower in the bathroom. It's very good and I enjoy it. I would hire them again.
Reviewed July 26, 2015
Re-Bath did a great job. They took out a bathtub and shower, and then put in a new shower. We're happy with the quality of the work done.
Reviewed July 16, 2015
We had a great experience with Re-Bath. They were professional every step of the way. They employees were respectful. We love our new bathroom & would recommend Re-Bath always!
Reviewed July 15, 2015
Remodeled bathroom: High quality and meticulous installation - everything was left clean and ready to use. Professionalism from start to finish.
Reviewed July 15, 2015
Bathroom remodel - Good service, courteous workers and willing to help make your dream or ideas come to life.
Reviewed July 14, 2015
Re-Bath is very professional and trustworthy!! I love how they take their time and make you feel good!!
Reviewed July 14, 2015
Installation was in May, per a previously signed contract. This was two days after husband's funeral, so you can imagine I was not hitting on all cylinders. The materials are beyond what I expected and are still tremendously satisfying. The installation went smoothly & the surrounding area was kept cleaner than I had expected. The chief installer, I think his name was Mark, was a tremendous & a patient resource. He checked every step of the way with me, to the extent of measuring the height of a comfortable chair so the bench could be comfortably placed. I am recommending to any of my immediate family that have any such improvements in mind.
Reviewed July 7, 2015
The salesman arrived, discussed what I wanted, took pictures, went to his car for over 20 minutes making a video presentation. Came back in and started a very long sales pitch about the company. How they give back to the community, organizations etc etc. Showed me the video of my current problems, which I already knew. DUH! He would not get to any kind of price no matter how many times I asked. I wasn't investing in their stock, so all this company back slapping was of no interest to me. I just wanted to get a starting price point.
He kept on with crap like pick a color? What that had to do with price is beyond me. After I kept insisting on a starting price, he finally said he didn't think his company was right for me. What the hell does that mean? Because I didn't want to listen to a boring 2 hour spiel? Then he went on to "If you sign today, I can offer you a discount." A discount? Of what? From What? I still could not get a starting estimate price to see if I was even remotely interested and would continue with the process or if I weren't interested at all. Very poor business practice. They or he must think the consumer is an idiot.
We're sorry your experience was less than satisfactory. At Re-Bath, LLC we offer several different products, styles, patterns, and more, that it is impossible to place a bid on a job without knowing your initial thoughts on design preference and material. We regret that we weren't able to service your bathroom remodeling needs and we wish you the best of luck with your renovation.
Reviewed July 2, 2015
We did remodeling of our one bathroom. It was a highly professional work - from the initial talks with the salesperson up to the completion of the work. The rate was reasonable. The salesperson explained the pros and cons of everything that we need to know. We had to get the work done in couple of weeks since we were expecting some guests in our house. The salesperson made all the efforts to get the required material and to schedule the work within two weeks. The work was completed timely. We loved the work. Our bathroom now looks beautiful and our guests also enjoyed using it. I recommend this company to get the remodeling work in a beautiful and professional way.
Reviewed June 29, 2015
Have no complaint on the workmanship. My complaint is the shower door that they installed was not what we expected. We were under the impression we would receive a solid glass door as in the showroom. The salesman explained that it could not be a bi fold due to the room and we would have a single swing door. What we got was a framed cheap door. At no time did the salesman show us a picture of it. When I called and complained he said they would replace it for an additional $1,000. We paid over $6,000 for this job and to get a $300 door is absurd. I would have never agreed to the contract at all if I had known.
Hi Robert, we are very sorry to hear you are unhappy with your experience. We appreciate your feedback and always want our customers fully satisfied with their bathroom. Please feel free to reach out to our national customer service department 800-426-4573 to provide us with additional details on your experience. We would love the opportunity to work with you and your local franchise to remedy the situation to the best of our ability.
Reviewed June 18, 2015
Re-Bath removed the bathtub in one of my bathrooms and replaced it with a shower, using the styles and materials that I chose. I'm very pleased with how it turned out, and all the materials seem to be of top quality and are quite lovely in appearance.
Reviewed June 13, 2015
The vanity was installed in the wrong place without any discussion. Tile baseboard not installed as specified because "We don't do that anymore and we'll only cut tile pieces and leave an unfinished edge showing". Promises of a return to relocate the vanity without any date leaving us without a vanity to use. I'm left to contact the company as they have not followed up with me. The "paint ready" surfaces are far from it and the room was not left usable clean.
Hi David, we are very sorry for your experience. Our national customer service department has been notified and will reach out to your local franchise to resolve these issues. If you have any questions please feel free to reach out to our national customer service representative at 1-800-426-4573.Thank you for bringing this to our attention.
Reviewed June 11, 2015
The bathroom of one of my apartments was in bad shape. I called Re-Bath and they responded quickly. A representative was sent to look at the job. He helped me go through what had to be done. I agreed and within three weeks the bathroom was complete. Very good job. Thank you **.
Reviewed May 25, 2015
I had a wonderful experience from the very beginning to the end. I met with **. He was a very professional and knowledgeable of the process and products. ** was the installer. He was wonderful. He was on time and productive everyday. I would recommend highly!
Original Review: May 24, 2015
I hate this tub and walls! First off, the tub does not fit. As you walk on it, you can feel where it dips down because it does not fit over the existing tub. I expect it to break through at any time. It is IMPOSSIBLE to keep clean, no matter WHAT products you use. You need a power cleaner or be as strong as a body builder to get just normal dirt off. Keeping the walls and shelves clean of soap scum is even worse. The caulking was supposed to be guaranteed not to mold. Forget that. I had to argue with them to get them to replace it, and then it molded again in less than two months. I wish that I had never done the remodel with them.
Hi Joni, we are very sorry to hear you are unhappy with your bathroom. Please reach out to our corporate customer service department at 800-426-4573; we'd really like to work together with you and your local Re-Bath to resolve any issues. Thank you for reaching out.
Reviewed April 4, 2015
I started a kitchen remodeling and had laminated floors installed. After 4 weeks job came to a halt by me because they cut corners and hired workers from in front of Home Depots. I am still waiting to hear from the Nevada State Board of Contractors regarding damaged cabinets, granite and laminated floors that this company doesn't want to fix. I would highly recommend that you use another company, as this one has many complaints on file.
Reviewed March 25, 2015
I'm going back to 2007, had Re-Bath redo my tub and shower. Took them days to complete. When they said one day had to call them to come back a few times. Now fast forward to today March 25 2015. The handle to turn water off and on broke off. Of course my 5 year warranty is up, so son and ex husband tried to fix. Went to home depot and of course didn't have the valve needed. Called a plumber. Have to special order part who doesn't know that!!! 324.00 later have to wait on part and have to rig shower to take one, a cool one. Don't use them!!!
Hi Karen, we are very sorry you were are unhappy with your experience. We appreciate your feedback. Please let us know if there is anything else we can do. You can reach our corporate customer service department at 1-800-426-4573.
Reviewed March 18, 2015
Shower was wonderfully done to my taste. The bath which I discussed with the person who came to give me an estimate. My main priority was that I am getting older and I wanted a bathtub that would be safe for me to get into without falling. I was told that could be done and that she could see why I was concerned about my safety as you get older. Well what it all boiled down to was that they installed a bathtub as deep as the one that I had!!
When I inquired about this I was told that was the only tub that they had to fit my bathroom with a right side drain!! I am disappointed in the tub because I was looking forward to taking baths in it, but I don't feel the depth is safe for me!! I really don't know who I can get after I pay back all the money I was charged and still did not get the tub that I wanted to be safe!!
Reviewed Feb. 26, 2015
Saw this company at the FL State Fair and booked an appointment on my ONLY day off. Specifically asked if they would be there as booked and we're assured they would, date and time came but they didn't. Called rep, no answer or return call. Called company and they knew nothing about appointment but had my homeowner information. Hmmmm... offered to reschedule, HELL NO. AS Donald Trump says, YOU'RE FIRED!!
Dear Ms. Cali, We're sorry to hear about your experience with Re-Bath. We're hopeful this was just a misunderstanding as we would appreciate the opportunity to schedule an appointment with you. Please reach out to our corporate customer service office at 1-800-426-4573. We look forward to hearing from you -- Thank you so much!
Reviewed Feb. 9, 2015
Had tub installed with walls. There is some leakage of water. Company initially came out to drain water and now they will not come again. It was improperly installed and they are not returning my phone calls.
Hi Pat, we are very sorry you experienced this issue. Have you reached out to our corporate customer service department at 1-800-426-4573? We would love the opportunity to work with your local franchise to get this fixed.
Reviewed Feb. 5, 2015
I had Re-Bath come and give me an estimate for my shower stall 36x36 80 inches tall. They wanted over 7,000.00 dollars. Wow was I surprised for such a small area. I called back and offered 3500.00. They said no and wasn't interested in even a counter offer. No good so I gave up.
Dear Ms. Hlavacek, we're sorry to hear you were not happy with the Re-Bath quote you received. Our bathroom remodels range anywhere from $2,500 to $25,000 on average, depending on materials chosen as well as plumbing and/or walls that may need to be relocated. We hope you did find a contractor to meet your needs and would appreciate your consideration in removing this review all together since Re-Bath did not end up renovating this bathroom. Thank you!
Reviewed Dec. 13, 2014
We had a pretty lousy experience with Rebath and do not recommend them at all. We hired them through Home Depot to replace two toilets and redo our shower for $7,880. After they finished the work, we then moved in to paint our bathroom to match. This is when we realized they had taken the silicone caulk and smeared it out up to an inch on the wall and ceiling. This by itself looked rather bad, but on top of that, made painting impossible. Paint just beads up on top of the silicon.
We called them and scheduled for them to come back and fix this. For this second meeting, they did not show up. Three hours after the scheduled time, the worker called and asked if he could come then to do the job. We refused and rescheduled for a third day. When he finally showed up to do the work, all he did was smear painters caulk on top of the silicon. This looked even worse, and also was impossible to paint.
At this point we called Home Depot and got them involved. Home Depot in turn got Rebath's regional manager involved. He came to our house to survey the job, and immediately agreed it was a lousy job. His plan was to spray hair spray on top of the silicone caulk, as that then allows paint to stick to it. We reluctantly agreed to this.
On visit five, Rebath sent a new person out to try the hair spray technique. Thankfully this guy was pretty good and he disagreed with the hair spray idea. Instead he took a magic eraser and carefully "erased" the excess caulk. He also completely removed the particularly bad line of caulk to start over from scratch. At this point he was told he had to leave and to not finish the job. Keep in mind this is visit 5 at this point. So rather than make things right and finally resolve our issue, we had to schedule a sixth visit.
Between visit 5 and 6 we took magic erasers ourselves and got rid of the remaining bad spots of silicone caulk. Why did it take Home Depot, the regional manager, 5 visits and 3 workers for a simple and effective treatment to surface? Why didn't the very first worker on day one get out a magic eraser and fix his mistakes? On visit six they returned and recaulked the bad part that he stripped out for redoing on visit five. This time he did a great job with the caulk line, leaving us with a professional and nice looking edge.
Six visits and nearly 8 grand is what it took to get a decent bathroom out of these jokers. Six visits where we had to stay home from work. Rebath never called us to confirm we are happy with the job, they really give off the impression they just don't care. We are quite convinced if we had not hired them through Home Depot, we would have been screwed. It was Home Depot that was able to push for the regional manager and elevate the situation. We have a second bathroom we'd like redone. We will not be hiring Rebath. We strongly recommend you do the same.
Reviewed Dec. 2, 2014
I have had my Re-Bath shower for over a year now and I love it. I follow their guidelines and recommended products. I love the ease of use. I really enjoy it. My only concern is at some of the areas under the metal railing mold grows and I get to it. However I would love to have my whole bathroom redone with re-bath. I also had some caulking come apart and they fixed it right away and I live over 40 miles away from their main office!
Reviewed Dec. 1, 2014
Did not complete the job. Left my home and never returned. Then filed suit against me! Shoddy and unprofessional work. Do not use this company. You will be extremely disappointed. Corporate office will not support their franchises.
Reviewed Nov. 11, 2014
We contacted Re-bath of Temple Tx to come to our house to give us a quote to have a jetted tub and a shower replacement. The salesman came and basically told us a bunch of lies. He said the complete project was going to be done by their company as they do not subcontract any of the work. He then proceeded to cut down other companies such as LOWE'S saying they subcontract everything. We signed the contract to have the work done. The total price for the work was going to be $17,525.00 and we had to give them 50% down. We then waited 2 months for them to return to start demolition.
When they brought in the tub we found out they ordered the wrong one so they would have to reorder. Now our Master bath was torn up and unusable and we will have to wait for the new tub. Another 2 months go by then finally they get the right tub in. It was then we found out that they subcontracted the electrical work out to another company. Once the tub was in we had to wait for the glass company to contact us to put in our shower. We went to the glass company and picked out the shower we wanted after we were contacted by the rep from their company. When our glass arrived for the shower we found out they had ordered the wrong shower glass. We now had to wait for them to get the right glass in.
The glass company finally showed up with the right style of glass for the shower but now we find out it is the wrong size so now we have to wait for them again to get the right size. They finally got the right shower glass and once Re-bath came back to put a notch in our pony wall for the glass to go in we got our shower. I went in this morning to use the shower only to find the shower head not working correctly and then to make matters worse I notice water spraying out of the wall where they connected the shower head to the water lines in the wall. Today is November 11, 2014 and after signing the initial contract on May 13, 2014 we still do not have a shower that we can use. To add insult to injury as the old saying goes, Re-bath allowed us $300.00 for our troubles. I would not trust this company to turn on a water faucet.
Reviewed Nov. 11, 2014
Rebath came out to my home and changed out my old bathtub to a walk in shower. Our old tub functioned fine, but looked terrible. The sales representative assured me it would look great and function perfectly with a lifetime warranty. Although the cost seemed high, we decided it would be best for another company to handle this remodel portion of our home. At first the unit looked great, but within two weeks we had water leaking under our linoleum.
I called the local Rebath company and was told someone would be out to look at it in three days, no sooner! After having to wait three days, the man told us the leak wasn't their fault. I mean we've never had a leak with this tub area in 15 years and two weeks after they change out the plumbing it leaks, ruins our floors and suddenly it is our fault. We tried to call a plumber for a second opinion but he is stating he can see where it is leaking without tearing out part of the shower of which he can't fix and would void our so called warranty. We are not happy.
Reviewed Nov. 1, 2014
I worked for RE-BATH, but was offered a job by another company in a totally different industry. I did not apply for the other job, they contacted me. I turned in my two weeks notice, but was told to leave immediately. I found out later that the office personnel were telling my customers that I was fired for my job practices. I then found out that the owner, sales manager and HR manager decided that they did not need to pay me my commission for any of the jobs I sold that were completed after leaving the company, even though that was the understanding when I quit. If this is how they treat their employees, how do you think they feel about customers? Hint: it's far worse.
Reviewed Oct. 23, 2014
I signed an agreement for installation of DuraBath tub liner on 6/29/11 through Re-Bath of CT, North Branford, CT and was told the tub would be installed 8/5/11. (We stressed that the installment date was important because we had flight arrangement to our other residence and we were reassured that the tub installation would be done in plenty of time before our departure date.) My tub was Finally installed on 10/11/11. After a series of lies and inconsistencies, I had to pay someone to come over to let installer in prior to 10/11/11 and they never came or called! When I called asking where they were, we were told that they had to return the liner as the wrong one was sent due to inaccurate measurements… then they told us the tub was sent to another area en route!
After many calls to the Co. and finally a threat to call our Lawyer they called same day to say that the tub came in - after telling us earlier that day that the tub was still in AZ!! Again someone had to meet and let the installer in. When I came to CT and used the tub I was stunned to see that the tub liner was disengaged from the base creating a bouncing effect - meaning that the liner was the wrong size and poorly installed and therefore leading to water seepage underneath the liner! (I truly feel that they installed the initial incorrect liner to hurry on the time commitment they made with us.)
The process they sent a repairman out and besides talking on his cellphone the majority of the time, he did absolutely nothing to fix the problem. He was at our home for almost 4 hours! When we questioned why the tub problem was not corrected he said that there was a leaky pipe in the cellar that created the problem... I had a plumber come out to verify and he said that the pipe was totally fine! When I called the company they said to call corporate Dept. I called twice and got voicemail and no return call (that was 2 months ago).
Today I called corporate and they in turn connected me to the dept that I did business with and they said they could not help me as that problem is not in the warranty!! This situation has caused us a great deal of stress and upset that they can keep getting away with poor service! If anyone has any suggestions to help us we would greatly appreciate it... Beware of this Company.
Reviewed Oct. 16, 2014
I had Re-Bath remodel my entire bathroom September 2014. They laid the floor wrong and it is lumpy. The cabinet doesn't fix... I can't open the drawers all the way without them hitting the door frame. They work fast, but don't have the knowledge to do the job right the first time. The GM and President of Re-Bath won't refund me a portion of the cost for the issue. They want to come back and redo. This is more time off work, nights in a hotel and a mess. They didn't do the job right. I don't feel they can fix it. Be VERY careful using them. They don't care about quality and it will be your fault and your expense and time for them to redo the problems. Oh... PS, Home Depot promotes them and won't make it right for the customer either!!!
Dear Mr. & Mrs. Bickel, Re-Bath LLC is sorry to hear that you weren't satisfied with your bathroom installation, however, this review doesn't match the post-install survey you filled out, rating your experience a "10". We would appreciate any additional insight into your experience so we may work toward a resolution with you. If you feel this issue has been resolved to your liking, please consider updating this review to more positively align with your post-install survey. Thank you!
Reviewed Oct. 15, 2014
Very bad experience with this company due to all the lies and misleading salesman. The two day install went to over three months with our only bathroom in a mess. The parts they had ordered for us was either broken, wrong part or totally so mislead that we refused to accept them. The tech they sent in was so screwed up that he couldn't install without destroying. He couldn't even line the grout lines up on the walls or install the medicine cabinet without destroying my wall. I had to come in after he left and pull the cabinet out, trim out the wall so that it would fit flush in the wall.
Their flooring was so cheap looking that I had them pull it back out and I had a real tile company install the floor with tile that lead to another mess with the crooked walls they installed. The caulk they put in dried up and cracked in four months. Yes I said CAULK - the very thing they told me they DID NOT USE. Please do not waste your hard earned money with Re-Bath. One small bathroom $12,500.00. Really makes me sick that I had to pay that for what we got.
Reviewed Oct. 7, 2014
My 67 year old mother was "forced" basically to sign a contract with them the day they came for an estimate. This was July 22, 2014 as of today 10-7-14 we have heard nothing and they have $4500 of her money. I intend to file a warrant against them for the return of her deposit. I wish we had been smart enough to check this page before we started services with them. They are, in my opinion a scam against the elderly. BEWARE.
Reviewed Oct. 1, 2014
The guys did a really good job. They cleaned up everyday and went to extra mile to answer all my questions. Very happy with the outcome!!!
Thank you for posting such a GREAT 5-star review on Consumer Affairs! It means a lot to us that you shared your Re-Bath experience online. We pride ourselves on providing top-notch services to our customers and wish you all the best. Thanks for including a picture - it really does look fantastic!Thanks again,
Re-Bath Customer Response Team
Reviewed Sept. 16, 2014
We chose Re-bath to replace our old tub with a Jacuzzi type bath tub. We were very happy with the looks of everything. Before he left, the installer filled the tub with water to test it. Everything seemed to drain ok so he left. When we went downstairs, we discovered water in the lower level. A lot of water. It seems that a Jacuzzi type tub used a lot more water than a regular bath or a shower and when it drains it causes a lot more pressure on the pipes. It is possible to have a clogged drain and not even know about it, as in our case. Our carpet was full of water and it had gone down the steps to the next level. Most of the people we spoke to at Re-Bath said they had heard about this happening but that they don't tell the customer because people would feel like they were trying to get them to spend more money.
We are seniors on a fixed income and had to spend a lot of time and money to put things back as they were. Needles to say, we are very unhappy about this. We feel that they should have told us about this ahead of time and that they should tell all their customers or potential customers that this might happen, especially when the bathroom is on an upper level. It would save a lot of problems and expense. Re-Bath has done did absolutely nothing to help us. What started as a pleasant experience has turned into a very expensive nightmare. Perhaps this will keep someone else from having the same awful experience.
Dear Mr. and Mrs. Nash, We're sorry to hear about your experience with your home's plumbing after your new bathtub was installed by Re-Bath. Without a plumbing inspection prior to or after installation it is impossible to know what problems may be lurking in a home with older pipes and plumbing architecture. We would appreciate your consideration in updating this review to reflect the installation experience you had with Re-Bath and not the plumbing issues that arose afterwards. If you have additional concerns, please reach out to our corporate customer service manager at 1-800-426-4573. Thank you!
Reviewed Sept. 2, 2014
This company took over $10,000 from my 72-year-old mother for a flimsy plastic shower she could have gotten from Lowe's for $700.00. Plus install. Lots of pressure was put on her to decide TODAY while I was at work. These people are predators. Avoid Rebath of Houston at all costs.
Reviewed Aug. 3, 2014
12k for a small bath remodel? This place is a joke. Just DON'T do it.
Reviewed July 5, 2014
Bathroom doors do not shut all the way, you take a shower and there is water on the outside of the doors. Toilet doesn't fit, the top of the toilet tank cover hangs over, they didn't cut the screws holding tank to the floor and no cover over tank screws where you turn the water. The pipe where the water comes out was too close together that it overlapped and had a gap that you could see under the faucet and had to be fixed, but is still too close together and now my shower is dripping water and hasn't even been a year. They did come out and cut the screws and put covers on them but was told my walls were not even so, that is why my doors don't fit and if they adjust them any more, it would crack the glass.
We just wanted the owner to come out and see for himself but he keeps sending out the same guy. They want their money though and it cost us 6,500 for something that has problems. We didn't get the white bowl in my sink that I asked for and it is bigger than I wanted for my small bathroom which gave us less space. The installer wanted me to sign off on his work and when I went to check everything, he was in a big hurry and said everything works good, just sign.
Reviewed July 2, 2014
Our bathroom was remodeled the end of 2013. Yesterday, July 1, 2014 the sink fell away from the countertop. I was just wincing out a towel in the sink. They say they will have it fixed before the Fourth of July holiday. However, it should never have happened in the first place. I have never seen such a thing in my 65 years of existence. The sink is perched on top of the plumbing and I am concerned that it will ruin my pipes. The longer it sits there, the longer it will put pressure on my pipes and I do not know what I can do about it. I have a picture of the damage posted on Yelp. I will post pictures here if that is available as well.
Reviewed June 27, 2014
I am a disabled Veteran having lost my leg at the hip. I recently contracted with Re-Bath to install a wheelchair accessible shower. Unfortunately, when the installers arrived to put the unit in, I was down with a severe migraine headache and wasn't available to oversee the work. Next day I realized that the fold-down seat was on the extreme right of the shower stall while the controls were on the extreme left. I realized there was no way I could reach the dials from the seat; indeed, even a non-disabled person wouldn't be able to use the dials sitting on the seat. I recall the salesmen assured me I would not have that problem.
I asked to have the floor surface gritty so as to avoid slipping when transferring from wheelchair to seat and vice versa. That was not put in the floor as asked. I also asked about the shower head and was assured it was sufficient to my needs. Well, that was far from true. It dispenses water with very low pressure that is not sufficient to the task. The handheld unit works but only has one setting, and as mentioned, it can't be reached anyway from the far away position it's in.
I called Re-Bath twice and was told they would get back to me soon. That was about two weeks ago and I've begun to think I may not hear from them at all. This company advertises itself as ADA compliant. I discovered this to be untrue. Truthfully, I'm quite amazed that a so-called ADA compliant company cares so little for the people, especially people with disabilities, as to mislead them into purchasing shower stalls that cost thousands of dollars. If I do not hear from the company very soon, I plan to contact my local congressional representative to get satisfaction.
Reviewed June 26, 2014
We entered into contract with this company in Oct. of 2013. We were doing all the demo of a very small bathroom and this company promised to have the job finished in a week. It is now 8 months and the job is not complete. Moving plumbing and electrical and making this bathroom a full handy cap bathroom. No permits were pulled and no licensed contractors on site when work was being done. Owners and their employees were rude and demanding of payment in full before work would be completed. Workmanship is bad and in on case will cause a huge health problem and they refuse to take care of it, not to mention faulty product. We are at a loss here because now they refuse to stand behind their work and products. Eight months and we can finally close the bathroom doors. I won't even give this company a one star rating.
Reviewed May 15, 2014
The person who came out to do the initial assessment was very friendly and professional. However when talking to the office, the lady was very rude. My mother is a medicaid customer and when I called to talk to the manager she told me I had to talk to her. Then later when I called with questions she said she did not have to talk to me, only to my mother's care coordinator, even though it is my house and I am my mother's POA. The way she talks to me, I feel like she wants me to know that rebath is doing me a favor and that I should be grateful for whatever the outcome is. She does not validate any of my concerns or questions. She actually told me a few minutes ago when I asked about an outlet that was removed if it could be replaced, that rebath has already gone outside their scope of practice on our behalf and they have not complained. Like they have reason to complain and not me.
I will not recommend this company to anyone. Maybe it is just medicaid people they treat like 2nd class citizens. Even one of the workers abruptly walked away when I asked about the outlets, saying that now I tell him about the outlet and complained about how long the job is going to take. It is not a good feeling when you have to defend even the right to ask questions about work being performed in your house that they are being compensated for.
Reviewed May 3, 2014
I got a quote for my small bathroom with one of their salesperson . My husband and I were impressed with his presentation. We were told they need about 10 weeks to get all the special order items we wanted for our bathroom. He said the entire job will take 1 week to complete. We were fine with that! A few months go by and my husband receives a call from one of their ladies who schedule the jobs. This was early December 2013. My husband told the lady that we would like to be done by Christmas if we start demolition early December. She told him that is not a problem.
The first day went great, the guys took my bathroom apart! Excited and nervous at the same time we were anxious to see the final product in a week! The second day and third the electrician came, did what he was suppose to so we get the new lights and jet tub. The fourth day nobody shows up! At this point the bathroom was not usable. No toilet hooked up or shower! OMG! 3 days go by and we finally get a call back from the office saying that the cabinets were delivered in Denver Co instead of Winnetka California. And by this time Christmas Eve come around. On Christmas Day our bathroom was just an empty room with a tub without plumbing or running water! It was like this for 2 weeks, nobody showed up to do any work because the cabinets were not here. After New Years we were told the cabinets arrived but they are the wrong size! Are you kidding me? I was in tears, depressed and desperate. This project became my nightmare!
I work as a nurse and cannot spend hours on the phone with the company! My poor husband took over the task to call and call waiting on hold for hours to get someone out to finish the job. Finally we get the new cabinets and the person who is suppose to come and install them shows up one day and says he cannot come back because he was supposed to go to a different project and deal with another upset customer that was in the same situation who has been waiting for weeks to get their right size counter tops! When I got home this guy was behaving so weird and when I started talked to him he looked like he was high on something! The next day my husband called the company and asked for an update and the girl who answers the phone told him that they cannot send anyone because the installer did I not show up to work and he has the truck keys. She said they don't have a second set of keys! My husband told her to send someone to his house to get the keys and she responded that this guy lives from motel to motel and they don't know where he is. I could not believe what I was hearing!
In the mean time they send the painter to do the walls. He started to paint the wall when I noticed that he is making the wall smooth instead of textured! When I told him I want textured he did not believe me and asked to see the paperwork from my order. Once I showed him that he said he has to go to a different job but he will come back. He did return the next day and he took an entire day to do a small bathroom. While he was doing that he was trying to get us to hire him on the side to paint the outside of the house. Then he proceeded to tell us that he doesn't even have a license to do this kind of work and he has to be careful! After many calls to the office and many lies and excuses the girl at the office calls me asking me to sign the paperwork so the bank can pay them for the project because the lender had a time limit on the loan. I told her my bathroom is not complete and I will not sign anything until I am satisfied. Once she heard that she had a guy we never dealt with call us and asked to come in to talk to us about the things we are unhappy about. He showed up with a basket of stuff which I did not need or requested! He tried to make excuses and started to tell us how hard it is to get good help.
Anyway after 2 hours of his BS I told him I need a discount so I can at least recuperate the hours my husband wasted on the phone with their company. The next day Mike showed up (this was the last day and they needed the signed paper so the bank pays them). The only discount I got was $500 in cash. From what I read from previous reviews I was lucky I got that! This is the worst company we ever worked with and I am so upset that every time we go to Home Depot and I see their truck with the display stuff I want to go and tell people to get away from them! They are really bad! I cannot believe a company as big as Home Depot doesn't do more research on the companies they refer their customers to. We trusted Home Depot but not anymore! My bathroom so far is not as the other people say in their review. No mold or water damage (that I can see at this time) but the entire bad experience spoiled the excitement of getting a new bathroom. I will tell everyone who wants to listen about our experience and tell them when you see Re-bath keep going! If I could I would give them no star!
Reviewed April 30, 2014
My parents had Re-Bath do work in their bathroom. Wow! Bad Job! Was told about how their installers only work for them and is insured. The guys that showed up was a friend of my husband's and he was hired through a temp agency. Very little exp. in this field. The salesman lied to my parents about the material and warranty. The cost was higher than it should be. We had work done by Bath Fitter and they were honest and the price was good.
Reviewed March 25, 2014
On January 26, 2014, Re-Bath Atlanta did a master bathroom renovation. The work was very poor, heavy grouting, measurement are all wrong. Product defective but did not replace it. Instead just cover it with moulding, failed to control dust. The worst thing is the heavy glass shower did not fit, drilled shower wall many times to install bracket/hinges, did not have any support at all safety concern, also heavy glass shower encase no support, safety concern. Call another reputable contractor, recommend a redo. Now we are out almost $14,000. Mr. ** of Re-Bath Atlanta cannot be trusted. If there is a class action lawsuit, would like to join. I have all the pictures to support my statement.
Reviewed March 2, 2014
This company gender discriminates. They are male chauvinists. I've dealt with several contractors and trades people before, and I've never seen this: So I want a guest bathroom remodel. I called to schedule an appointment for Re-Bath people to come out for an estimate, and they said my husband has to be there for the appointment. They refused to come out for an estimate unless my husband is there - they literally said 'it's our condition"!
Their argumentation was "We need to know that there is a possibility of the project going forward." Which implies there is no possibility if my husband is not there. As in a wife alone is incapable of making decisions. Or do they think I am shopping for a bathroom remodel secretly, without my husband knowing? Either way, you see how insulting it is. Can you believe it? I could not.
I need the bathroom redone. I make the decision which contractor to choose. I have a job. I earn just as much money as my husband does. I'm not some stay-at-home slave who has to ask for her husband's permission to spend a penny. My husband can't care less about this bathroom, he is not gonna take time off work to stay at home only to meet some contractor we might not even hire after all!!
Of course I'm gonna move on and talk to another company who would not try to inconvenience my husband or me just because they can't think of a woman alone making decisions. But I had to share this experience here. It's unbelievable - it's 21st century, and there is a company out there who would not even talk to you about an estimate, unless there is a husband present. They responded "Oh we can charge do an estimate, and then you can do whatever" - which is a ** - I know and you know because we all shop around - that all reputable contractors provide free estimates. When you are about to drop upwards of $20k on a project, they are happy to drive over for free and bid on it. Without insulting a customer.
Reviewed Jan. 17, 2014
I am going back to 2004 when I had this installed which was from ReBath in MA. For what was supposed to be a 2-day installation turned into months. Okay I can understand there may be things needing fixing so they can do a good job but the crew that came in were learners and one of them was a drinker. After they installed my shower, I was upset the walls didn't line up close enough to the base so they replaced it after I complained which the manager came back and showed the worker how to do it. Well guess what, it still didn't go down far enough to meet with floor. They left and after letter to the company to come back and fix it among other issues I had, they didn't so after sometime ReBath in New Hampshire took over and came and fixed my full bathroom upstairs and took pictures of downstairs which showed the thick caulking job that ReBath did from MA but wouldn't do anything about it cause 5-year warranty expired and now today if you buy from them. its lifetime warranty which I thought I had cause I showed them a flyer which showed lifetime warranty as long as you own house. They wouldn't honor it cause another flyer said 5 years so here I am stuck with a lousy job done by the MA ReBath and when I asked the girl at ReBath in NH, would she be happy with that job, she said no. How about that? Her name is Tiffany. You would think they would fix it to keep a good name for themselves but who cares now they're lifetime warrantied.
Reviewed Jan. 8, 2014
We use to install them for Rebath. It is not a matter of "if" the liner will leak water under it but a matter of how long it takes for it to do it. A cup of water in the wrong place will make it into a water bed. They will only warranty it for a year on workmanship and charge a fee almost equal to the cost of a new one to drain the water out.
Reviewed Dec. 21, 2013
In 2008, I had a bath liner installed in the main bathroom. About a year ago, the water started to go between the liner and the original bath tub. I don't know why it is doing that. It is taking on more water with each shower. It is now very buoyant and dangerous to stand up. I don't know what to do about it. I can't locate Re-Bath in the Twin Cities anymore. I would like to get it fixed.
Dear Ms. Lien, We're sorry to hear that you're having problems with your bathtub liner. Our records show that your bathtub was removed by Metro Re-Bath, but that you did not approve the quote to move forward with a re-installation via Re-Bath. We would appreciate you updating or removing this review to better reflect your satisfaction with the removal of your bathtub. Thank you so much!
Reviewed Oct. 25, 2013
I had a Re-Bath remodel done 6 years ago and now water has accumulated between the liner and original bathtub. The franchise who installed it has gone out of business. I definitely would join a class action suit against Re-Bath and discourage anyone from purchasing their product or services!
Reviewed Oct. 4, 2013
ReBath is not what it lives up to be as other complaints I see the contractor that installed our bath is now out of business and so we have to call and wait a month before someone comes out to fix the tub that continues to lift. The mold around the tub consistently builds up. No matter what is used, it does not come up. The caulk that is supposed to be lifetime mold free is a joke. I'm in for a class action suit against the company. I also believe that since Home Depot promotes this company that they should share in some of the responsibility. I am so aggravated, I wish I would have never purchased this product.
Reviewed Sept. 29, 2013
Rebath is selling a product, not a quality bathroom renovation. They want to wrap your bathroom in acrylic. They quoted me a price of $25,000 for 2 bathrooms. And that was not even a finished product. After they were done, I would still have to get a painter and an electrician to complete the job. They said they do not recommend to anyone. The product is speed. They even say that there are better products, they just cost more?? Even with the so-called speed, the remodel would be six weeks before they would get started. I cannot imagine why I would consider Berschall installation over Berschall starting. I guess that is a question for their business model. The person that came to my house was all about his commission. Buyer beware!
Dear Bennie, We're sorry to hear you were not happy with the Re-Bath quote you received. We hope you did find a contractor to meet your needs and would appreciate your consideration in removing your review since Re-Bath did not renovate your bathroom. Thank you!
Reviewed July 26, 2013
I hired Rebath of tri-cities, WA in the winter of 2012 to remodel my shower. They came over with their "in person" sales pitch and about 50 A+ positive reviews about their work. It seemed legit, but overpriced. I talked my husband into it for two reasons: one, they promise to get the job done in one day and two, because they were backed with 100% satisfactory guarantee and a lifetime warranty. I figured if it all went south, they'd have to fix it for free and that would be worth the money. However, after the demo and install day, they in fact, did NOT finish in the same day. They ordered the wrong door and I had to wait two additional weeks to receive that. During those weeks my caulking started to peel off. I mean, right off.... no effort whatsoever. So when they returned with the door the installer said he fixed it but was very annoyed with my request. It was still not right.
6 months later I called them back because it was literally coming off altogether. They sent another installer that just "covered" the botched caulking and it looked worse than it did before. At this point I was starting to wonder if my $4k shower was meant to be hideous. I called them back a few months later when the base of my shower was covered with mold and told them there was no way to clean it without pulling out the remaining caulking. They sent two new guys out I hadn't seen before. These two said the caulking was horrible, the guy who did it has since been fired and they would fix it correctly, but that the mold was so bad they'd have to replace the threshold. I agreed and when I scheduled the last appt I told Loretta (office manager) that the caulk in the whole shower would need replacing because it was peeling off, done unprofessionally from the get go and I want it done right. She agreed and two weeks later the last installer showed up.
I explained to him before I had to leave that I wanted it done right and it seemed we were on the same page. That night when I returned he missed about a foot of caulking that is a different color than the new caulking. He also said the threshold didn't need replacing after all. So he was there for no more than one hour. I walked into the shower afterwards and was so frustrated by their lack of attention to detail and professional quality of work. I am so done with this company and feel totally ripped off. I want everyone to be warned. Their "reviews" are not true, they do not hire professionals, and they charge WAY more than they are worth. Now I am forced to hire a real professional to fix this correctly because I've had enough. I may just sue them for the cost and hassle.
Reviewed June 18, 2013
I contacted Re-Bath locally to have my master bath remodeled before my husband came home from the rehab after an amputation. They told me it would take 2-3 weeks. I had to pay upfront which I never do but they wouldn't do it any other way (should have been a sign!). Six months later, we still had not had our bathroom done. We contacted their main offices in CA and filed a complaint. After going round and round, we settled for a lesser amount to get our bathroom done and they finally came and got it done. But it was 6 months, not 2-3 weeks as promised! The local dealer went belly up, no surprise! They are under new management and I don't know if they are better doing business or not.
Reviewed June 14, 2013
Re-Bath turned my bathroom into a mold-infested mess. The Franchise went belly up and Re-Bath national won't stand behind their warranty. I'm out about $12,000, a small amount when trying to sue a large company with fat cat lawyers. But if enough of us with damages by Re-Bath get together, we can explore a class action suit against them. I think they intentionally know that their franchisees are substandard. If you feel Re-Bath owes you money for not delivering what you paid for, contact me.
Reviewed June 2, 2013
I was quoted over $23,500 to do a 60 sq ft bathroom remodel. That's around $400/sq ft, at least double/triple what any other contractors quoted for me. Absolutely ridiculous.
Dear Mr. Douglas, we're sorry to hear you were not happy with the Re-Bath quote you received. Our average bathroom remodel ranges anywhere from $2,500 to $25,000 depending on the materials and fixtures you choose as well as plumbing and/or walls that may need to be relocated. We hope you did find a contractor to meet your needs and would appreciate if you'd consider removing this review all together since Re-Bath did not renovate your bathroom. Thank you!
Reviewed May 19, 2013
In January 2013, we had a salesman come to my home and do his presentation. We decided to go ahead with ReBath and we were promised that work was to start in 11 weeks. Here it is, the end of May 2013. After many excuses, poor customer service and many accidental damage or mishaps, we are still waiting for help in getting our money back and cancelling the order. After months of phone calls, time missed from work, and aggravation, the owner flat out said, "No, we can't do that." This is from the Pacific ReBath in Oxnard, and the owner’s name is Mike.
We are filing a small claims legal dispute and filing a report with the BBB as well. All we want is to get our 50% down deposit ($5,500.00) and a cancellation of work that was agreed to back in January 2013; that's all. After all the problems and frustration, who would want a business like ReBath to even touch their bathroom? Not me, thank you. I already have an attorney and filing with the courts will begin this week.
Reviewed May 7, 2013
Paid $2247.50 in February 2013, three months later, no response - If a refund is not made, I will have no choice but to file in small claims court.
Reviewed May 6, 2013
First, they began to charge me for work that was not completed. I called to complain and they said, "We'll fix it." One week later, they didn't so I had to call the BBB. Lo and behold, two days later it was fixed. Then the work they completed was done okay, but it was the small things like not cleaning the cabinets out after they drilled the holes in them for handles or little spots of white paint from the trim on the walls. I didn't want to deal with them anymore so I fixed it myself and moved on. Now less than 1 year later, my shower is leaking. This was a huge amount of money put into a really crappy job. Very disappointed with the Re-Bath of Killeen, TX. Buyers beware.
Reviewed May 5, 2013
We recently had ReBath redo our upstairs bathroom. The workmen were efficient and the job was done well. However, I had ordered a matte finish for the walls and didn't get it. When I saw this and called to complain, I was told they didn't make matte finish in the color I got. With the order in front of me, I explained that it was clearly written on the order form. The salesman just kept repeating that it didn't come in matte finish. The installer mentioned that the matte finish was recently discontinued. I believe it was ReBath's responsibility to notify me if the product I ordered was no longer available. Instead, they installed a different product. I got $150 off the $9,800 bill, but was told that was for a different problem. They originally were going to install into the closet area and then couldn't, so the deduction was because they didn't use as much product. So, although I was pleased with the work done, I would not recommend ReBath in Greenfield, MA because they did make an error and made no attempt to rectify it.
Reviewed April 22, 2013
I wanted to forward you our complaint we made today to the Better Business Bureau regarding ReBath of Houston. Sadly, we are most likely out of $16,800, but at least I feel some justice/redemption if I can warn others of our experience. Here is what we submitted to BBB: We met Jeff from ReBath sales in 2012 to get a quote for remodeling two bathrooms. We were especially interested in a "groutless" remodel. Jeff brought several samples of a thick stone-like material that would be used. At the time, the price of $16,000 seemed high but reasonable for the tear out of two showers, mold remediation, new flooring in one bathroom, removal of tile wainscot in the master bath, and the higher quality stone replacement for the showers/bath.
When the remodel began, we had our first evidence of deceit. The old shower tile and dry wall were removed and significant mold was evident, which was expected. Upon returning home that evening, it was discovered that the old studs and moldy insulation had not been removed. Instead, the wall had been covered with new dry wall (pics available), and you could see the moldy insulation and studs on the bottom of the wall. We halted the project until we could speak with the project manager who explained that the city was coming to inspect the plumbing so they needed to cover that up for the inspection, otherwise they would require another inspection for framing.
I demanded they do the work correctly. I felt very uncomfortable about their plan to trick the inspector. After all of that was finally done correctly, we came home to find our newly installed shower was very cheap prefab 1/8 plastic instead of the thick stone-like material we were shown. Only the stone-like material was used for the base of the shower. In one bathroom, there is a line cut through it about an inch above the base where it looks like they messed up the measurements and cut it too short the first time. The hardware is already rusting.
Both bathrooms look cheap and terrible. They also did not remove the tile wainscot in the master, stating it was not part of our contract. Calls and texts to our salesperson went unanswered. We tried on numerous accounts to contact the owner of the company, leaving messages, with no return calls. We sent an email which bounced back because the inbox was full. We feel completely scammed and unhappy with the final product.
Reviewed April 13, 2013
Beware of ReBath. They did a horrible job with substandard plumbing that caused major mold issues in my condo. In fact, I had to tear into the bathroom in the condo below mine because the mold was so bad. Now I'm out thousands of dollars. The local ReBath agent went bankrupt and the national ReBath company is refusing to do anything to back up their warranty. Save yourself a lot of grief and look for someone else to remodel your bathroom. Now it will cost me thousands more for the attorney I've just hired. I'll get my money back sooner or later. I wouldn't let this trash outfit do a job for me for free.
Reviewed March 29, 2013
ReBath of El Paso - ReBath sales rep failed to make scheduled appointment. Receptionist called within minutes of the appointment to reschedule for the following week. Work was being done for a 94-year-old woman. ReBath’s mistake forced the contractor to go with a much higher costing option, which in turn is costing the 94-year-old woman more money...
Reviewed March 27, 2013
We had our Re-Bath tub and surround installed on Nov. 1, 2012 by Re-Bath of Tri-Cities. From the beginning we found that our tub was squeaky and continued to get worse as time went by. I called within three days to bring this to their attention. It took two months for the installer to come back to assess the situation and another two and a half months to finally replace the tub and the shower surround on March 20, 2013. So far, all is well. I believe it was initially installed incorrectly. During this period of time I made phone calls and emails to Re-Bath and would go two to three weeks without a response from them. Eventually I would have to call again.
I do sympathize with Ken from his 3/13/13 post since he had the same franchise as I did. To anyone out there, here are a few things to keep in mind:1. Keep a detailed log, by date, of your entire process, which I did.
2. Go to your state's Dept of Labor and Industries' website to check your contractor and see if his licenses are up-to-date and not expired. I had to remind Re-Bath of Tri-Cities that one of their licenses had indeed expired and they had to get it renewed ASAP.
3. Contact your state Attorney General's office with your situation. I haven't had to go there yet.
4. Contact Re-Bath corporate office. I will be doing this soon. This should tell me if they really care. Maybe this will help you Ken.
Finally, after all the hassle, I will not recommend this franchise to anyone. Customer service should be the number one priority. In my business, if I don't build a positive rapport with my customers, I will get negative results. There is a saying that goes around, "If you are going to do it, do it right the first time!"
Reviewed March 26, 2013
I hired Rebath in May 2010. The first problem was the saleslady, Lori, who showed me a whirlpool tub and told me it was the best one because of the location of the jets. The installer put in the tub while it was at work. The next day, I noticed it was not the tub I picked out. After numerous calls to the owner, Carol, and many excuses, she told me the tub did not exist and the company they order the tubs from made a mistake on the advertisement. She said the only thing she could do was to refund me $400. At this point, there's nothing I could do; the tub was already installed.
The second problem, after a couple of weeks of bathing, I happen to go downstairs and the plastic cover over my light fixture had fallen to the floor due to a leak from the tub. The carpet was saturated. I called the company, and they sent the installer back out. He had not tightened up some piping leading from the tub, so he took care of that. I asked him about the carpet on the floor, and he said he couldn't do anything about that. I told him he needed to replace the cover for my light. He went and got a cheap cover that didn't match the other covers in my basement.
The third problem was when the installer put my cabinets in, there was a heat vent behind them. Before he installed them, he said he would put an extension there. Again, I came home from work and the cabinets and counter was installed. I assumed he did what he said he would do. Winter came around and the counter seemed very hot. I could not see behind there so I thought it was ok. On the second winter, I noticed the seams in the cabinets were coming apart, which brings me to this winter. I had a contractor who was doing other work take a look. He could not see behind there either. He said that there is no extension and the installer just put the cabinets and counter right over the heat duct.
I called the Rebath so they can come out and take a look, thinking they would remove the cabinets and do what should have been done in the first place. They first said they had no record of my job at all. I gave them the invoice number. They said they can't find anything. They asked me to make a copy of my contract and mail it to them. I did that. After a week, I called and they said they didn't receive it. By now, I know they're coming up with any excuse. I said, “Why don't you just send someone out to address my complaint?” I was then told that they can’t do that without the paperwork. What legitimate company does not have records after only 3 years? This job cost me $15,000.
They also claimed that the installer does not work there anymore. A week later, I got a call saying they found the paperwork I mailed but after 3 years, there’s nothing they can do. I have dealt with a lot of companies and most construction companies will at least give you 5 years. The salesperson told me they stand behind their work - that was a lie. The lady I talked to (Gwen) had the nerve to say to me, "Can you take a car back after three years?” She said they can send someone out, but there is a $95.00 fee, and there is still no guarantee anything would be done. Why didn't they tell me that in the first place? Simple, they make up stuff as they go along. Please don't do business with this company. Learn from my mistakes.
Reviewed March 16, 2013
I found Re-Bath in a trailer-showroom, which was parked at a Home Depot. A salesman came to my house. On that day I hired them to install a shower. The first issue is the accident. The second issue is the quality of work. The accident: The plumber working for Re-Bath finished his work. He left the property, failing to return the crawl space access cover to its correct position. The contractor working for Re-Bath broke a work light bulb in the bathroom. He asked me for a replacement bulb. When I stepped into the hall closet, my right leg stepped off into the thin air of the crawl space opening. My left leg bent at the knee under my weight and folded up to my rear end. As I fell, my 230-pound body was forced to the right. The edge of the crawl space access caught my right side, cracking a rib. My upper torso caved-in the wall.
I told the contractor to leave. I drove to the veteran's hospital emergency room for care. The VA healthcare was the only health care I could afford (free to me because I am 70% disabled, service connected). Therein began better than a week of agonizing pain of my side. It was torturous to even lower and raise myself to and from the toilet. There are no safety handrails in a private home. After two years, my knee continues to be painful, but my side stopped killing me nearly two years ago. Re-Bath soon began asking for their final payment. When I told the young people calling me that I had to wait to look at the job because I was in great pain and taking drugs for pain due to the fall, they laughed at me. Yes, laughed. What was wrong with the male and female callers? Later, Re-Bath sent a demand letter for payment. I had no ethical choice but to pay them.
The VA appears to be over burdened with Veterans of baby-boomer age and young people returning from armed conflict. The VA sent me to physical therapy and issued more pain relievers. At physical therapy they said there was nothing they could do but that I could "rub it like **". With knee pain persisting, they took x-rays and an MRI. An outside consulting firm reported to the VA that there was something torn in my kneecap and something "clipped". In rebuttal, the VA physician’s assistant in orthopedics ruled that the x-ray showed no damage. The physician’s assistant refused to order a second MRI. The VA's x-ray showed that a rib had been cracked and had healed.
Two years later, I sought private treatment for my knee when becoming eligible for Medicare at age 64. A wonderful primary care doctor sent me to a wonderful orthopedic surgeon, the first real doctors seen for my knee. The orthopedic surgeon sent me to physical therapy for several weeks, three times per week. That wonderful care has helped strengthen my knee. As my therapist said, the strengthening will make me more comfortable. It has but pain remains. My limp is 95% less though pain is virtually a constant companion if I walk fast.
I talked with an attorney after the accident. He told me what my doctor would have to have documented were he to file suit. I explained that I was never seen by a real VA doctor and couldn't afford to pay for a private doctor. I told the lawyer that the VA was done with me. The two-year window of filing suit recently closed. With no chance of obtaining satisfaction through legal recourse, Re-Bath has left me with a painful knee and has done no more than laugh at my misfortune, which is a direct result of their negligence.
Yes, I'm old fashioned and an old man or a person in the last quarter of his life, but where human decency and integrity are absent, a void is filled with indignation at any age. Indignation shares this life with pain. The second issue is one of color matching, which Re-Bath was not informed of. I saved up for this job and paid a pretty penny for it. I paid extra for a matching soap and bottle holder for the shower corner. I was in so much pain for so long that I didn't care to really look at it. In fact, for several months I used a second shower. I couldn't enter the bathroom. The job represented lowly human behavior.
The color difference between shower walls and soap holder is clear to the eye. I've grown accustomed to it after two years. Should I have called Re-Bath and complained? Yes, but I could not bear to look at a reminder of Re-Bath nor bear to speak to them. As a side note, the contractor left me a tube of caulking and instructed me in how to apply it to the shower pan.
Reviewed March 13, 2013
Re-Bath of the Tri Cities did a beautiful job on my bath remodel. All of their installers were courteous and respectful of my home. They put down drop cloths leading from outside to my bath. The job was done in only two days. The only problem came with the floor. My wife had picked out white tile with black grout to match the wainscoting installed on the wall behind the toilet. The tile that was installed was far from white. It was a shade of yellow, which Re-Bath called oyster white. Before the job was started, we were told that if anything was not right, they would remove it and replace it until it was right. When we told them that the floor tile was wrong, my wife was told the floor would be made right for a price. We have paid Re-Bath because we did not want the installers to have to wait to get paid for their labor. We are not satisfied and have no leverage to use with Re-Bath to have the mistake rectified.
Reviewed Jan. 26, 2013
Re-Bath installed our bath/shower in our upstairs bathroom in 2009. It was not installed properly and leaked into our downstairs bedroom. They came and repaired the leak. The pipes were not attached correctly. Later, I noticed the tub insert was not glued to the original tub and water was seeping into between the two. They came and re-glued the tub and re-caulked. Now 2012, the tub/shower is leaking again into our downstairs bedroom and the labor is no longer warrantied (only 2 years). Long story short, don't use Re-Bath. Shortcuts in remodeling your bath is not worth the pain.
Reviewed Jan. 12, 2013
I hired Re-Bath in June of 2012 and gave Barry ** of Fond du Lac, Wisconsin $7,000 down for a complete bathroom remodel. He has been a "no call, no show." And to date, January 11, 2013, he has yet to deliver any goods. I have taken him to small claims court only to win the case but not to get my money back. In the midst of this, I have received calls from other suckers taken by this scam. Please do not give Barry ** any money for any job because he will not deliver. He is currently working under another name. Now, he is working as Perfect Home Services Inc. DBA. He is going to take your money and he will not show up to do the work. If you have been taken by this scam artist, please file your complaint with the court system.
Reviewed Nov. 28, 2012
This company is a total sham! The Re-Bath franchisee took our $5,000 down payment and never came to do the work or return our money! I called corporate but all they care about is their online reputation. The fact that customers of their franchisees are being scammed is of no concern to them and they won't even address the problem probably because they’re getting too much money off the franchisee's fees! It's 14 weeks out and we still have not had our $5,000 returned to us. So apparently, they think they can steal money through contracts and that's okay!
Reviewed Sept. 26, 2012
I am 88 years old and a long-time customer of Rebath, and I had bought a walk-in bathtub (Model 4828ST) in every house that I lived in. I was very satisfied until this year, when I had a problem with the air bubbles system in the tub and with the automatic drain system. I called them in July of 2012, and nothing. I've continued calling and calling, and every time, I talk with this very nice lady who is trying to help me. But she can never reach anyone from the service department. They are out on the field or not in the office. Every time, I get the same answer that someone will call me back. One time, they actually did call and said that they need to order something and that when they will have it, they will let me know and schedule an appointment. But they never did. Last time I called was three days ago. When I asked to talk with the manager, the lady said that he is not in the office and that he will call me the next day. Again, nobody did.
I really like the product, and I will like to take full advantage of using it, which I can't if parts of it are not working. I also have a doctor's order of taking a jet bath twice a day, which I cannot do since they don't work. I also tried to contact a regular plumber, even though my tub is still in warranty. But I couldn't find one that knows how to deal with this product. I don't know what else to do, so maybe someone at Rebath will see this complaint and do something.
Reviewed Sept. 19, 2012
A Re-Bath salesman came to our home and used high-pressure and highly manipulative techniques to try to get my husband and me to commit to their offer the night of the estimate. The presentation took 2.5 hours and clearly was not altered at all, even though we were trying to hold/entertain a 2-year-old who we had to keep up past her bedtime because the guy just kept going on and on. Most of this presentation was spent watching a PowerPoint of information I already knew about the company from researching them on the internet.
From the beginning, the salesman seemed more interested in interrogating us over other options we were considering and giving me his opinion that other remodeling companies we had received bids for (and we didn't give him names of companies because that felt awkward) were not trustworthy or respectful because they were taking a couple days between taking the measurements and the final bids. He asked me, "How does that make you feel that they didn't respect your time enough to give you a number?" I thought to myself that it doesn't bother me that a company understands that remodeling a historic 1947 home's bathroom requires a little more thought than taking measurements of surface materials and plugging it into a 10-cell pricing chart (like Re-Bath did), and it definitely isn't good business practice to make a major home improvement decision without investigating a few different options.
The salesman wasted so much of the presentation trying to badmouth who he assumed was bidding on our remodel. I finally just said that I'd prefer to focus on what Re-Bath had to offer. It was clear to me from the salesman's behavior he must have received some extra incentive for signing a person up the day of the presentation. He was clearly angry with me when I told him we would be taking a week to look at all of our options before making a decision. He actually said, "So, you've just been wasting my time then?" Additionally, I can say that while these look like good quality imitations of stone/tile work, it is not worth paying over double the cost of even higher-end tile/grout systems. (Re-Bath bid us $8,400 for just the shower.) Re-bath materials have less resale value regardless of what a Re-Bath salesman thinks of these products and when most people end up staying in their home for 10 years or less. This isn't smart investing, and in the end, that is what you are doing every time you improve your home.
On a final note, while I am not LDS, I found the following conversation that occurred at the very beginning of the meeting unprofessional and offensive. The salesman and his "trainee" were talking to us about our daughter and baby on the way. Making conversation, I asked each of them about their kids and the trainee said he had five children. The head salesman then added something like,"Yeah, he used to be LDS and you know how that goes," giving me eyebrows. Now, I realize that this guy has noticed we have a wine rack in our living room and a coffee pot in our kitchen, and made an assumption we are not LDS/mormon, and now is making a comment to me about a religious stereotype? Not appropriate and I wish I had ended the presentation right then since this was my first red flag of many — seriously, too many to list out here!
We're sorry to hear about your experience with one of our Re-Bath Design Consultants. We understand that our franchise owner did reach out with a personal apology. We hope you felt the owner's apology was genuine and that the consultant's comment is not a reflection of Re-Bath. If so, we would appreciate your consideration in updating this review and/or removing it entirely since you decided not to have Re-Bath install your bathroom. Thank you!
Reviewed Sept. 1, 2012
Re-Bath Madison, WI does not deliver. We met with Re-Bath salesperson, Barry, to have new shower doors and additional work done. We signed the contract and were told it would be 6 to 8 weeks. We had to call them at 10 weeks to find out what the status was, nobody called. Then they scheduled the installation date. Well, 8 am came the day of installation and nobody showed up and nobody called (we shifted schedules around, etc. to facilitate this). Nobody called back to reschedule the installation. We have called the corporate office but they cannot help except talk to the franchise manager which is no help. We want our money back and have submitted to them a letter to terminate the contract. It has been 3+ weeks and Barry has not gotten back to us even though we call him many times per week. This company is a sham.
Reviewed Aug. 23, 2012
I requested an in-home estimate to replace a shower, toilet, and flooring. The salesman who came had very few samples and was reluctant to go through steps to obtain and display more. Quite frankly, my wife and I have to take some of the responsibility for allowing ourselves to be rushed through the process, but we did make some picks from some small samples of the flooring and shower walls. After agreeing to the deal, we were then told that we would have to wait 3 months for the installation and would have to pay 1/2 down. We should have backed out then, but we went on with the deal and paid the down payment. Time went by, and after 3 months, we had heard nothing. So my wife called and the lady on the phone said, "Okay we'll schedule you right away" (?) So the job began shortly.
We were told that it would be a 3-day job. Things seemed to go okay at first, until the installer brought in the shower wall materials. It looked nothing like what the wife and I thought we had selected. The installer assured us that the pattern was what had been ordered. So it had been months since the order was placed and the bathroom was torn up, and I was ill, so we gave them the benefit of a considerable doubt and allowed the installation to proceed just to get it over with. The end result was what I would consider to be a mismatched floor and shower enclosure. So the installation proceeded. When it was time to check out the job, my wife did it because I was very ill. She wasn't careful enough and gave the installer the remainder of the money. Most of the job was done okay but the installer had obviously rushed to finish up. There was silicone caulking excessively smeared around on ceiling, walls, and baseboard.
The quarter round had been removed to allow for the floor installation, and had primarily been stuck back in place with caulk. One outside corner had a gap of almost 1/4 inch. When I called later to attempt to get the situation corrected, the salesman tried to explain away every complaint and displayed no interest in satisfaction at all. When I told him that the silicone would prevent paint from stocking, he tossed off the statement with a comment about "having to caulk the seams" to do a proper job and refused to accept the fact that there were smears as over an inch from a shower wall joint. He called back the next day and said that he had been told that a local paint store had something that could be painted onto silicone and then painted over. The representatives at the paint store said, "That's a lie!" So, I went ahead when I had recovered from my illness and, with a lot of effort, scraped enough silicone off to allow painting, and fixed my baseboards.
Lessons learned - don't trust salesmen. If a salesman has samples and does not have something you really like, end the session until he can produce more. Do not accept a 3-month schedule. Do not pay half down. Confirm before the installation starts that the materials are what you ordered. Do not pay the remainder of the money until you have thoroughly inspected the job. Do not assume that just because the first couple of days' work looked okay that the last day's work will be done to similar standards. And so on. In other words, be a lot better prepped consumer than I was and be a lot more insistent. Also shop around. I have already started getting estimates on another bathroom (Re-Bath excluded, of course). I am taking my time and have already found out that I can really beat Re-Bath's price. My only consolation is that I have definitely cost Re-Bath at least two jobs so far and I enjoy passing along comments to people looking at Re-Bath's display at Home Depot. People do seem to listen.
Reviewed Aug. 9, 2012
The problem started on 6/6/2012 with Re-Bath. A sales rep came out and he told us (me and my wife) that he could make a bigger shower. However, the shower we received was smaller and the space between the top and the bottom was very minimal. It was also leaking from the left side and under the door. I paid $6,500.00 for this shower with my Home Depot card. The sales rep never told me about the Baltimore code when installing a shower, where you need a certain amount of space for medic to come in, so now, they want to credit me $1,100 and want me to pay the remaining balance of $5,400.
Reviewed July 30, 2012
After having my whole bathroom done by Re-Bath in May, I am still waiting because they have to tear everything out and start over! It will be August when they do this. In the meantime, we had to cancel all of our flooring work and driveway, garage, porch! They screwed up our whole summer with our company. Almost 2 and 1/2 months of plywood floors in our rooms. Their salesman know how to get you! Please if you're thinking of having Re-Bath do your work, look for someone you can trust. They make it sound so nice and fast, but believe me, you will regret it.
Reviewed July 23, 2012
It was very nice to start with but now the tub is cracked and I have tried for 6 or more years to find the people who did it. They are no longer in Columbia. I am 70 and Ralph is 91. We do not have the money to fix it or buy a new one. These people lied to us. Can anyone help us?
Dear Mr. & Mrs. Graham, We're sorry to hear about your experience with your bathroom remodel by Re-Bath. We would appreciate the opportunity to discuss a resolution with you. Please reach out to our corporate customer service office at 1-800-426-4573. We look forward to hearing from you -- Thank you so much!