Re-Bath Reviews

Ease and quickness of installation.

I had used Re-Bath before and it was good. The sales representative was very knowledgeable and friendly. This time I had my bathroom remodeled. It's a little pricey but I needed this. It's for a new shower, wainscoting and a vanity top. During installation, there were some initial communication problems. The technician called my office number while I was sitting at home waiting for him to arrive to tell me he would be late. But once we figured that out, everything else went smoothly.

We got a shower from Re-Bath two weeks ago, and installation went well. It was good quality work. The installers who came by and my sales experience with Re-Bath has been very good, I do recommend them.

We had a crack in the shower and I chose Re-Bath to do the remodel because they're a well-established. I purchased a shower a month ago. The sales rep came and gave us a quote. Overall, my first experience with Re-Bath has been good.

We purchased a shower redo wherein Re-Bath redid the whole shower and put in a European style door. However, our installation with them isn't done yet. We bought the product in May and were told it would be about 3 days to get the job done. They called us a month and a half later and said the European style door was not part of the deal and they raised our price. They said the door was $750 but they would give it to us for $500. They called us back to set it up because they had to order the glass. Also, they told us that we had to get financing and this was after the product was in. It was confusing because when the agent came in with the contract to us the first day, all he asked me for was my Home Depot card, and we signed on it and got my Home Depot card. After a couple of months we find out that they hadn't checked with Home Depot, so I did and they were not going to increase my credit limit and I had to get financing.

I had Re-Bath put in a shower in my bathroom. Their sales rep did a great job, was very nice and polite and as always, answered all my questions. However the installer seemed like he could use some help - he was the only one doing it.

I had Re-Bath put in a shower about a month ago. Installation went well and quick. It took them two days. We had a termite problem that they took care of and they redid the board in the back where the termites had bitten. They did a good job. The sales rep was also good. He came back and followed up but I had a little problem with the seat and it took a little time to get their attention. I would recommend them though.

Re-Bath did an amazing job on the two bathrooms we had done. They are friendly and courteous, never bothered by the million questions I asked. I would highly recommend them to all my friends that need a bathroom remodeled. I'm still excited to just look at the great work they did!!!

We've been remodeling our home and we were planning to do the bathrooms, and it just precipitated. We're retired militaries and we both have disabilities so we're planning ahead since this is our retirement home. So when we had a little incident in one of our back-to-back bathrooms, wherein the dividing wall has damage to it, we knew that we had to redo both bathrooms. We hired Re-Bath and had a great interaction with the sales representative who was really nice and good.

Removed old tub, marble walls and fixtures and installed beautiful Sonoran Granite, grab bars and shelves. Clean, safe and professionally guaranteed on all levels for life! Couldn't be happier.

I liked their prices and I appreciated how efficient and professional they were.

We had Re-Bath take our bathtub out, then put in a new floor and vanities in our bathroom. We didn’t have any problems with the installation so I would recommend them.

The workmen were efficient, made sure floors were protected while carrying supplies and completing the job. The bathroom looks fantastic. We are so pleased, have shown it to many friends. I would wholehearted recommend Re-Bath of Amarillo.

Scott did a beautiful job installing the walls and bathtub cover. We are very happy with the work that he did, he is a real artist and perfectionist. We love our new bathroom.

Everyone I dealt with at Re-Bath has been very professional and friendly. There was no pressure to get anything that I did not want. The installers were very efficient and did a great job. They, also, were very professional and friendly. This now completes my bathroom renovations in my current home. If I ever need your services again, I will call you.

Our installer Sam, was on time, professional and did a great job. He also made sure to protect our carpets and floors & cleaned up the work area when finished.

I was very pleased with Re-Bath. I like the look and feel of the tub and everything that I asked for is there. The guys were very good making sure we were asked about things that we needed or could change. Also they were neat as a pin and you wouldn't know they were here while they did a excellent job.

They did a great job. It was done on time and it looks great!

The initial quote was way above my budget and estimates received. However, given the entire scope of the work, with the life-time guarantee, I'm not disappointed. The improvements I will suggest (and I'm not sure if it was just not revealed to me at the first), is I would prefer to have one contractor to do the full job. The fact that I had to hire someone to paint, install a light fixture and medicine cabinet turned a "12" service to a 9. It was also not told to me that you sell vanities. That was disappointing to find out after those I'd been working with at the company knew that I was delaying booking the date because I was having trouble finding a vanity. And no one said anything or told me that Re-Bath sells vanities.

Purchased from Re-Bath a month ago and so far, it's been a very good experience. Interactions with the sales representatives went well and the installation went as smoothly and as quickly as they said it would be.

We had our bathtub and sink redone via Re-Bath last June. We've had an exceptional experience with their sales rep and their installation team was super - they did a very nice job and cleaned up. I would recommend them.

Re-Bath has been excellent and worth it. The design, appearance and quality of the materials for the shower head and bathtub is good and sustainable. The installation went okay and the staff explained everything.

We purchased a shower from Re-Bath. My sister had used them. The sales rep was great - we enjoyed him. The installation went smoothly and we're happy with it.

I like that Re-Bath's people were exactly on time, the way they said they would be. I'd recommend them to a friend.

Two bathrooms was suppose to be done and be finished in three days, impossible. The first bathroom was done. It was left with a hole in the wall and the toilet grouted to the floor. The second bathroom, the toilet was broken which left water running on the floor and they never came back to finish the threshold. When I contacted the company they never came out to check and see if the work was finish or the quality of the work, nor did they say anything about replacing the toilet they broke. The person I spoke with was Andrew **. The only thing he was worried about was a review and not the consumer complaint.

I felt like Re-Bath would be a better value for my money than going with somebody else. I didn't have any issues when they replaced my shower and bath unit. They came in and took the amount of time they estimated and they're really good to work with.

Re-Bath did a nice job. The installation was done in just one day.

My husband knew about Re-Bath from the guys he works with. We had them do our shower, toilet, sink, and walls about 2 months ago, and the guys that came to install them were very, very nice. They were wonderful. I would recommend them.

We had Re-Bath take out our bath and put a shower in. Everybody from their sales was really nice and did a great job. The installation went well too.

I had a shower, tub and sink all replaced by Re-Bath. The job was done in a day as promised and they did an excellent job. I'm very happy with my choice even though it was expensive. I feel it was worth every penny.

I had Re-Bath remodel our three bathrooms. Their product and workers are very good. I love the materials and everything is just wonderful. The guys who came out were very professional and did a wonderful job. I'm very pleased with them. The only concern that I have is that it takes so long. They are still not yet done on the master bathroom. We started this around May or June. It is now August. The shower doors are custom made so I hope they come in soon to finish it because it's been a while. I know that they have to order stuff and have to wait for everything to come in but they should let their clients know and I wasn't hearing from anybody. Other than that, I have no complaints with Re-Bath. They’re doing such a good job and I want them to improve on that to make sure they keep the customer on top of things – calling the customer, letting them know when the product may be in, and that they haven't forgotten the customer.

Re-Bath was very professional and knew exactly what they were doing. My experience has been absolutely marvelous. I keep showing my bathroom off when anybody comes by. I'm very pleased with everything, and I would recommend them.

I had a full bathroom remodel done by Re-Bath. We kept our own vanity, and they replaced the top and the sink. We kept our tub, but it's all enclosed in the Re-Bath stuff. We kept our toilet, but they replaced the floor or they put linoleum down, and then window wraps. It was a smooth installation, and everybody was fine and delightful.

We had our bathtub changed into a low threshold shower by Re-Bath. The sales rep was wonderful and we had no problems. Everything was upfront so we were pleased. The installation went really smooth. They came in about 9 o’clock in the morning and finished up about 3 o’clock in the afternoon. I would recommend Re-Bath to anyone who’s going to need theirs done.

I had a wonderful experience with their sales reps. Installation of the bathtub and wall replacement went great and right on time. It was perfect. I recommend Re-Bath.

We got a bathtub from Re-Bath about a month ago. The sales experience was fine however, it took a long time to get the permits to install. They also had shipped the wrong bathtub to us so that had them stop and behind their schedule.

Re-Bath had my tub removed and installed a surround shower. The work was wonderful.

I made the purchase over a month ago and Re-Bath sent my credit to the bank. There was a little confusion but we got it straightened out. It wasn't the bank's fault but I wasn't pleased with it. If I knew that, I would have never done it. I didn't have any idea that I was getting another loan to do this bathroom. I don't need my credit checked for anything from anybody unless I want it because I'm trying to buy a house. I thought they financed themselves but they financed it thru the bank. But it's already done and I've set up automatic debit payments with them to pay it. At least they don't have interest. Other than that and it being pricey, everything was good.

The sales representative from Re-Bath gave us a presentation and we decided what we wanted to do. He put in the order so that we’d have it in the time we needed, and everything worked out great. We had them install our shower. The installers came in and did everything they were supposed to and it was done the same afternoon.

I had my tub surround done by Re-Bath and the installer was good. He explained what he was doing, answered all my questions and concerns and made sure that everything was done.

I had Re-Bath remodel my main bathroom, and then remodeling some part for my master bathroom and kitchen. They get an A for salesmanship - their rep was a good-quality salesman. The installation went pretty good. There were some glitches and some things that if I had known beforehand, I would've changed. But still, it's experience.

About a month ago, we had our shower replaced by Re-Bath. The installation went very smoothly. The guy who did it was very nice and he cleaned up after everything. The sales representatives were very helpful, too.

We purchased a shower install from Re-Bath. The installation went smooth as it can be, I see nothing wrong with it yet. I’d recommend them.

Excellent service! There is one small change I would suggest and that is to tell your client how much dust there is going to be so they can cover stuff with towels to help with cleanup. Otherwise, excellent service and we love our new shower!

I had previously written a review burning Re-Bath of Western KY because of our experience with the previous owner and installation for a shower unit after my husband became disabled several years ago. The new owner, Jeff, contacted me recently and he and his lead person came out to our home as I had concerns about caulking, mold, and handrail. They cleaned and replaced parts at no charge and the shower looks like brand new. After all this time and it being done by a previous owner I have to give Jeff credit for wanting to please a past customer. I don't know of anyone else that would do that under those circumstances. I would recommend them without hesitation.

The Re-Bath guy did a very good job. The installation went well so we're happy with it.

We were completely satisfied with the workmanship and professionalism of the installers. The product came out beautiful and made such a difference in our bath. The conversion from traditional tub/shower to a shower only was impressive as they created such a great look and paid attention to every detail.

Hello. We had to cancel our order due to loss of job, I was laid off. The salesperson told us we would get some of our deposit back. We wrote a check for about 1100.00 and we got back 300.00 to 400.00 back. We got a call from our local Home Depot asking us about a 700.00 credit with Re-Bath, and what we had plan to go with the remodel. We advise them no, did not know about this money. They advise us to contact Re-Bath. At some point we had talked to the salesman and all we would get back would be the 300.00 or so, back. So what we would like to know, what is going to happen with the 700.00 that Home Depot called us about.

I wrote a review on Re-Bath on 7-29-2015. It depicted about a 4-year mess that had never been right and Re-Bath had never fixed it. It is still available on here. Then they finally offered to completely rebuild my shower. They did in December of 2015 - it is now 7 months old and we have not had even one problem with it. It is a complete opposite of the one they first put in in 2011. This one they used a molded pan & that seemed to make all the difference in the world. The old one leaked into the threshold that was made out of a 2 x 4 they had covered - they changed it twice & still nothing worked.

I had a fantastic experience with Re-Bath. Everything went well. I have recommended them.

I went to Home Depot to have the bathroom worked on and Re-Bath was their subcontractor. The installation that happened in the middle of July took two days which was the same as what they said. The actual purchase was about a month beforehand and the salesman who came out told me what the options are and I picked what I wanted. Everything went as expected and I'm really happy with the results.

Re-Bath redid the shower in the bathroom. It's very good and I enjoy it. I would hire them again.

Re-Bath did a great job. They took out a bathtub and shower, and then put in a new shower. We're happy with the quality of the work done.

We had a great experience with Re-Bath. They were professional every step of the way. They employees were respectful. We love our new bathroom & would recommend Re-Bath always!

Remodeled bathroom: High quality and meticulous installation - everything was left clean and ready to use. Professionalism from start to finish.

Bathroom remodel - Good service, courteous workers and willing to help make your dream or ideas come to life.

Re-Bath is very professional and trustworthy!! I love how they take their time and make you feel good!!

Installation was in May, per a previously signed contract. This was two days after husband's funeral, so you can imagine I was not hitting on all cylinders. The materials are beyond what I expected and are still tremendously satisfying. The installation went smoothly & the surrounding area was kept cleaner than I had expected. The chief installer, I think his name was Mark, was a tremendous & a patient resource. He checked every step of the way with me, to the extent of measuring the height of a comfortable chair so the bench could be comfortably placed. I am recommending to any of my immediate family that have any such improvements in mind.

The salesman arrived, discussed what I wanted, took pictures, went to his car for over 20 minutes making a video presentation. Came back in and started a very long sales pitch about the company. How they give back to the community, organizations etc etc. Showed me the video of my current problems, which I already knew. DUH! He would not get to any kind of price no matter how many times I asked. I wasn't investing in their stock, so all this company back slapping was of no interest to me. I just wanted to get a starting price point.

We did remodeling of our one bathroom. It was a highly professional work - from the initial talks with the salesperson up to the completion of the work. The rate was reasonable. The salesperson explained the pros and cons of everything that we need to know. We had to get the work done in couple of weeks since we were expecting some guests in our house. The salesperson made all the efforts to get the required material and to schedule the work within two weeks. The work was completed timely. We loved the work. Our bathroom now looks beautiful and our guests also enjoyed using it. I recommend this company to get the remodeling work in a beautiful and professional way.

Have no complaint on the workmanship. My complaint is the shower door that they installed was not what we expected. We were under the impression we would receive a solid glass door as in the showroom. The salesman explained that it could not be a bi fold due to the room and we would have a single swing door. What we got was a framed cheap door. At no time did the salesman show us a picture of it. When I called and complained he said they would replace it for an additional $1,000. We paid over $6,000 for this job and to get a $300 door is absurd. I would have never agreed to the contract at all if I had known.

Re-Bath removed the bathtub in one of my bathrooms and replaced it with a shower, using the styles and materials that I chose. I'm very pleased with how it turned out, and all the materials seem to be of top quality and are quite lovely in appearance.

The vanity was installed in the wrong place without any discussion. Tile baseboard not installed as specified because "We don't do that anymore and we'll only cut tile pieces and leave an unfinished edge showing". Promises of a return to relocate the vanity without any date leaving us without a vanity to use. I'm left to contact the company as they have not followed up with me. The "paint ready" surfaces are far from it and the room was not left usable clean.

The bathroom of one of my apartments was in bad shape. I called Re-Bath and they responded quickly. A representative was sent to look at the job. He helped me go through what had to be done. I agreed and within three weeks the bathroom was complete. Very good job. Thank you **.

I had a wonderful experience from the very beginning to the end. I met with **. He was a very professional and knowledgeable of the process and products. ** was the installer. He was wonderful. He was on time and productive everyday. I would recommend highly!

I hate this tub and walls! First off, the tub does not fit. As you walk on it, you can feel where it dips down because it does not fit over the existing tub. I expect it to break through at any time. It is IMPOSSIBLE to keep clean, no matter WHAT products you use. You need a power cleaner or be as strong as a body builder to get just normal dirt off. Keeping the walls and shelves clean of soap scum is even worse. The caulking was supposed to be guaranteed not to mold. Forget that. I had to argue with them to get them to replace it, and then it molded again in less than two months. I wish that I had never done the remodel with them.

I started a kitchen remodeling and had laminated floors installed. After 4 weeks job came to a halt by me because they cut corners and hired workers from in front of Home Depots. I am still waiting to hear from the Nevada State Board of Contractors regarding damaged cabinets, granite and laminated floors that this company doesn't want to fix. I would highly recommend that you use another company, as this one has many complaints on file.

I'm going back to 2007, had Re-Bath redo my tub and shower. Took them days to complete. When they said one day had to call them to come back a few times. Now fast forward to today March 25 2015. The handle to turn water off and on broke off. Of course my 5 year warranty is up, so son and ex husband tried to fix. Went to home depot and of course didn't have the valve needed. Called a plumber. Have to special order part who doesn't know that!!! 324.00 later have to wait on part and have to rig shower to take one, a cool one. Don't use them!!!

Shower was wonderfully done to my taste. The bath which I discussed with the person who came to give me an estimate. My main priority was that I am getting older and I wanted a bathtub that would be safe for me to get into without falling. I was told that could be done and that she could see why I was concerned about my safety as you get older. Well what it all boiled down to was that they installed a bathtub as deep as the one that I had!!

Saw this company at the FL State Fair and booked an appointment on my ONLY day off. Specifically asked if they would be there as booked and we're assured they would, date and time came but they didn't. Called rep, no answer or return call. Called company and they knew nothing about appointment but had my homeowner information. Hmmmm... offered to reschedule, HELL NO. AS Donald Trump says, YOU'RE FIRED!!

Had tub installed with walls. There is some leakage of water. Company initially came out to drain water and now they will not come again. It was improperly installed and they are not returning my phone calls.

I had Re-Bath come and give me an estimate for my shower stall 36x36 80 inches tall. They wanted over 7,000.00 dollars. Wow was I surprised for such a small area. I called back and offered 3500.00. They said no and wasn't interested in even a counter offer. No good so I gave up.

We had a pretty lousy experience with Rebath and do not recommend them at all. We hired them through Home Depot to replace two toilets and redo our shower for $7,880. After they finished the work, we then moved in to paint our bathroom to match. This is when we realized they had taken the silicone caulk and smeared it out up to an inch on the wall and ceiling. This by itself looked rather bad, but on top of that, made painting impossible. Paint just beads up on top of the silicon.

I have had my Re-Bath shower for over a year now and I love it. I follow their guidelines and recommended products. I love the ease of use. I really enjoy it. My only concern is at some of the areas under the metal railing mold grows and I get to it. However I would love to have my whole bathroom redone with re-bath. I also had some caulking come apart and they fixed it right away and I live over 40 miles away from their main office!

Did not complete the job. Left my home and never returned. Then filed suit against me! Shoddy and unprofessional work. Do not use this company. You will be extremely disappointed. Corporate office will not support their franchises.

We contacted Re-bath of Temple Tx to come to our house to give us a quote to have a jetted tub and a shower replacement. The salesman came and basically told us a bunch of lies. He said the complete project was going to be done by their company as they do not subcontract any of the work. He then proceeded to cut down other companies such as LOWE'S saying they subcontract everything. We signed the contract to have the work done. The total price for the work was going to be $17,525.00 and we had to give them 50% down. We then waited 2 months for them to return to start demolition.

Rebath came out to my home and changed out my old bathtub to a walk in shower. Our old tub functioned fine, but looked terrible. The sales representative assured me it would look great and function perfectly with a lifetime warranty. Although the cost seemed high, we decided it would be best for another company to handle this remodel portion of our home. At first the unit looked great, but within two weeks we had water leaking under our linoleum.

I worked for RE-BATH, but was offered a job by another company in a totally different industry. I did not apply for the other job, they contacted me. I turned in my two weeks notice, but was told to leave immediately. I found out later that the office personnel were telling my customers that I was fired for my job practices. I then found out that the owner, sales manager and HR manager decided that they did not need to pay me my commission for any of the jobs I sold that were completed after leaving the company, even though that was the understanding when I quit. If this is how they treat their employees, how do you think they feel about customers? Hint: it's far worse.

I signed an agreement for installation of DuraBath tub liner on 6/29/11 through Re-Bath of CT, North Branford, CT and was told the tub would be installed 8/5/11. (We stressed that the installment date was important because we had flight arrangement to our other residence and we were reassured that the tub installation would be done in plenty of time before our departure date.) My tub was Finally installed on 10/11/11. After a series of lies and inconsistencies, I had to pay someone to come over to let installer in prior to 10/11/11 and they never came or called! When I called asking where they were, we were told that they had to return the liner as the wrong one was sent due to inaccurate measurements… then they told us the tub was sent to another area en route!

I had Re-Bath remodel my entire bathroom September 2014. They laid the floor wrong and it is lumpy. The cabinet doesn't fix... I can't open the drawers all the way without them hitting the door frame. They work fast, but don't have the knowledge to do the job right the first time. The GM and President of Re-Bath won't refund me a portion of the cost for the issue. They want to come back and redo. This is more time off work, nights in a hotel and a mess. They didn't do the job right. I don't feel they can fix it. Be VERY careful using them. They don't care about quality and it will be your fault and your expense and time for them to redo the problems. Oh... PS, Home Depot promotes them and won't make it right for the customer either!!!

Very bad experience with this company due to all the lies and misleading salesman. The two day install went to over three months with our only bathroom in a mess. The parts they had ordered for us was either broken, wrong part or totally so mislead that we refused to accept them. The tech they sent in was so screwed up that he couldn't install without destroying. He couldn't even line the grout lines up on the walls or install the medicine cabinet without destroying my wall. I had to come in after he left and pull the cabinet out, trim out the wall so that it would fit flush in the wall.

My 67 year old mother was "forced" basically to sign a contract with them the day they came for an estimate. This was July 22, 2014 as of today 10-7-14 we have heard nothing and they have $4500 of her money. I intend to file a warrant against them for the return of her deposit. I wish we had been smart enough to check this page before we started services with them. They are, in my opinion a scam against the elderly. BEWARE.

The guys did a really good job. They cleaned up everyday and went to extra mile to answer all my questions. Very happy with the outcome!!!

We chose Re-bath to replace our old tub with a Jacuzzi type bath tub. We were very happy with the looks of everything. Before he left, the installer filled the tub with water to test it. Everything seemed to drain ok so he left. When we went downstairs, we discovered water in the lower level. A lot of water. It seems that a Jacuzzi type tub used a lot more water than a regular bath or a shower and when it drains it causes a lot more pressure on the pipes. It is possible to have a clogged drain and not even know about it, as in our case. Our carpet was full of water and it had gone down the steps to the next level. Most of the people we spoke to at Re-Bath said they had heard about this happening but that they don't tell the customer because people would feel like they were trying to get them to spend more money.

This company took over $10,000 from my 72-year-old mother for a flimsy plastic shower she could have gotten from Lowe's for $700.00. Plus install. Lots of pressure was put on her to decide TODAY while I was at work. These people are predators. Avoid Rebath of Houston at all costs.

12k for a small bath remodel? This place is a joke. Just DON'T do it.

Bathroom doors do not shut all the way, you take a shower and there is water on the outside of the doors. Toilet doesn't fit, the top of the toilet tank cover hangs over, they didn't cut the screws holding tank to the floor and no cover over tank screws where you turn the water. The pipe where the water comes out was too close together that it overlapped and had a gap that you could see under the faucet and had to be fixed, but is still too close together and now my shower is dripping water and hasn't even been a year. They did come out and cut the screws and put covers on them but was told my walls were not even so, that is why my doors don't fit and if they adjust them any more, it would crack the glass.

Our bathroom was remodeled the end of 2013. Yesterday, July 1, 2014 the sink fell away from the countertop. I was just wincing out a towel in the sink. They say they will have it fixed before the Fourth of July holiday. However, it should never have happened in the first place. I have never seen such a thing in my 65 years of existence. The sink is perched on top of the plumbing and I am concerned that it will ruin my pipes. The longer it sits there, the longer it will put pressure on my pipes and I do not know what I can do about it. I have a picture of the damage posted on Yelp. I will post pictures here if that is available as well.

I am a disabled Veteran having lost my leg at the hip. I recently contracted with Re-Bath to install a wheelchair accessible shower. Unfortunately, when the installers arrived to put the unit in, I was down with a severe migraine headache and wasn't available to oversee the work. Next day I realized that the fold-down seat was on the extreme right of the shower stall while the controls were on the extreme left. I realized there was no way I could reach the dials from the seat; indeed, even a non-disabled person wouldn't be able to use the dials sitting on the seat. I recall the salesmen assured me I would not have that problem.

We entered into contract with this company in Oct. of 2013. We were doing all the demo of a very small bathroom and this company promised to have the job finished in a week. It is now 8 months and the job is not complete. Moving plumbing and electrical and making this bathroom a full handy cap bathroom. No permits were pulled and no licensed contractors on site when work was being done. Owners and their employees were rude and demanding of payment in full before work would be completed. Workmanship is bad and in on case will cause a huge health problem and they refuse to take care of it, not to mention faulty product. We are at a loss here because now they refuse to stand behind their work and products. Eight months and we can finally close the bathroom doors. I won't even give this company a one star rating.

The person who came out to do the initial assessment was very friendly and professional. However when talking to the office, the lady was very rude. My mother is a medicaid customer and when I called to talk to the manager she told me I had to talk to her. Then later when I called with questions she said she did not have to talk to me, only to my mother's care coordinator, even though it is my house and I am my mother's POA. The way she talks to me, I feel like she wants me to know that rebath is doing me a favor and that I should be grateful for whatever the outcome is. She does not validate any of my concerns or questions. She actually told me a few minutes ago when I asked about an outlet that was removed if it could be replaced, that rebath has already gone outside their scope of practice on our behalf and they have not complained. Like they have reason to complain and not me.

I got a quote for my small bathroom with one of their salesperson . My husband and I were impressed with his presentation. We were told they need about 10 weeks to get all the special order items we wanted for our bathroom. He said the entire job will take 1 week to complete. We were fine with that! A few months go by and my husband receives a call from one of their ladies who schedule the jobs. This was early December 2013. My husband told the lady that we would like to be done by Christmas if we start demolition early December. She told him that is not a problem.

My parents had Re-Bath do work in their bathroom. Wow! Bad Job! Was told about how their installers only work for them and is insured. The guys that showed up was a friend of my husband's and he was hired through a temp agency. Very little exp. in this field. The salesman lied to my parents about the material and warranty. The cost was higher than it should be. We had work done by Bath Fitter and they were honest and the price was good.

On January 26, 2014, Re-Bath Atlanta did a master bathroom renovation. The work was very poor, heavy grouting, measurement are all wrong. Product defective but did not replace it. Instead just cover it with moulding, failed to control dust. The worst thing is the heavy glass shower did not fit, drilled shower wall many times to install bracket/hinges, did not have any support at all safety concern, also heavy glass shower encase no support, safety concern. Call another reputable contractor, recommend a redo. Now we are out almost $14,000. Mr. ** of Re-Bath Atlanta cannot be trusted. If there is a class action lawsuit, would like to join. I have all the pictures to support my statement.

This company gender discriminates. They are male chauvinists. I've dealt with several contractors and trades people before, and I've never seen this: So I want a guest bathroom remodel. I called to schedule an appointment for Re-Bath people to come out for an estimate, and they said my husband has to be there for the appointment. They refused to come out for an estimate unless my husband is there - they literally said 'it's our condition"!

I am going back to 2004 when I had this installed which was from ReBath in MA. For what was supposed to be a 2-day installation turned into months. Okay I can understand there may be things needing fixing so they can do a good job but the crew that came in were learners and one of them was a drinker. After they installed my shower, I was upset the walls didn't line up close enough to the base so they replaced it after I complained which the manager came back and showed the worker how to do it. Well guess what, it still didn't go down far enough to meet with floor. They left and after letter to the company to come back and fix it among other issues I had, they didn't so after sometime ReBath in New Hampshire took over and came and fixed my full bathroom upstairs and took pictures of downstairs which showed the thick caulking job that ReBath did from MA but wouldn't do anything about it cause 5-year warranty expired and now today if you buy from them. its lifetime warranty which I thought I had cause I showed them a flyer which showed lifetime warranty as long as you own house. They wouldn't honor it cause another flyer said 5 years so here I am stuck with a lousy job done by the MA ReBath and when I asked the girl at ReBath in NH, would she be happy with that job, she said no. How about that? Her name is Tiffany. You would think they would fix it to keep a good name for themselves but who cares now they're lifetime warrantied.

We use to install them for Rebath. It is not a matter of "if" the liner will leak water under it but a matter of how long it takes for it to do it. A cup of water in the wrong place will make it into a water bed. They will only warranty it for a year on workmanship and charge a fee almost equal to the cost of a new one to drain the water out.

In 2008, I had a bath liner installed in the main bathroom. About a year ago, the water started to go between the liner and the original bath tub. I don't know why it is doing that. It is taking on more water with each shower. It is now very buoyant and dangerous to stand up. I don't know what to do about it. I can't locate Re-Bath in the Twin Cities anymore. I would like to get it fixed.

I had a Re-Bath remodel done 6 years ago and now water has accumulated between the liner and original bathtub. The franchise who installed it has gone out of business. I definitely would join a class action suit against Re-Bath and discourage anyone from purchasing their product or services!

ReBath is not what it lives up to be as other complaints I see the contractor that installed our bath is now out of business and so we have to call and wait a month before someone comes out to fix the tub that continues to lift. The mold around the tub consistently builds up. No matter what is used, it does not come up. The caulk that is supposed to be lifetime mold free is a joke. I'm in for a class action suit against the company. I also believe that since Home Depot promotes this company that they should share in some of the responsibility. I am so aggravated, I wish I would have never purchased this product.

Rebath is selling a product, not a quality bathroom renovation. They want to wrap your bathroom in acrylic. They quoted me a price of $25,000 for 2 bathrooms. And that was not even a finished product. After they were done, I would still have to get a painter and an electrician to complete the job. They said they do not recommend to anyone. The product is speed. They even say that there are better products, they just cost more?? Even with the so-called speed, the remodel would be six weeks before they would get started. I cannot imagine why I would consider Berschall installation over Berschall starting. I guess that is a question for their business model. The person that came to my house was all about his commission. Buyer beware!

I hired Rebath of tri-cities, WA in the winter of 2012 to remodel my shower. They came over with their "in person" sales pitch and about 50 A+ positive reviews about their work. It seemed legit, but overpriced. I talked my husband into it for two reasons: one, they promise to get the job done in one day and two, because they were backed with 100% satisfactory guarantee and a lifetime warranty. I figured if it all went south, they'd have to fix it for free and that would be worth the money. However, after the demo and install day, they in fact, did NOT finish in the same day. They ordered the wrong door and I had to wait two additional weeks to receive that. During those weeks my caulking started to peel off. I mean, right off.... no effort whatsoever. So when they returned with the door the installer said he fixed it but was very annoyed with my request. It was still not right.

I contacted Re-Bath locally to have my master bath remodeled before my husband came home from the rehab after an amputation. They told me it would take 2-3 weeks. I had to pay upfront which I never do but they wouldn't do it any other way (should have been a sign!). Six months later, we still had not had our bathroom done. We contacted their main offices in CA and filed a complaint. After going round and round, we settled for a lesser amount to get our bathroom done and they finally came and got it done. But it was 6 months, not 2-3 weeks as promised! The local dealer went belly up, no surprise! They are under new management and I don't know if they are better doing business or not.

Re-Bath turned my bathroom into a mold-infested mess. The Franchise went belly up and Re-Bath national won't stand behind their warranty. I'm out about $12,000, a small amount when trying to sue a large company with fat cat lawyers. But if enough of us with damages by Re-Bath get together, we can explore a class action suit against them. I think they intentionally know that their franchisees are substandard. If you feel Re-Bath owes you money for not delivering what you paid for, contact me.

I was quoted over $23,500 to do a 60 sq ft bathroom remodel. That's around $400/sq ft, at least double/triple what any other contractors quoted for me. Absolutely ridiculous.

In January 2013, we had a salesman come to my home and do his presentation. We decided to go ahead with ReBath and we were promised that work was to start in 11 weeks. Here it is, the end of May 2013. After many excuses, poor customer service and many accidental damage or mishaps, we are still waiting for help in getting our money back and cancelling the order. After months of phone calls, time missed from work, and aggravation, the owner flat out said, "No, we can't do that." This is from the Pacific ReBath in Oxnard, and the owner’s name is Mike.

Paid $2247.50 in February 2013, three months later, no response - If a refund is not made, I will have no choice but to file in small claims court.

First, they began to charge me for work that was not completed. I called to complain and they said, "We'll fix it." One week later, they didn't so I had to call the BBB. Lo and behold, two days later it was fixed. Then the work they completed was done okay, but it was the small things like not cleaning the cabinets out after they drilled the holes in them for handles or little spots of white paint from the trim on the walls. I didn't want to deal with them anymore so I fixed it myself and moved on. Now less than 1 year later, my shower is leaking. This was a huge amount of money put into a really crappy job. Very disappointed with the Re-Bath of Killeen, TX. Buyers beware.

We recently had ReBath redo our upstairs bathroom. The workmen were efficient and the job was done well. However, I had ordered a matte finish for the walls and didn't get it. When I saw this and called to complain, I was told they didn't make matte finish in the color I got. With the order in front of me, I explained that it was clearly written on the order form. The salesman just kept repeating that it didn't come in matte finish. The installer mentioned that the matte finish was recently discontinued. I believe it was ReBath's responsibility to notify me if the product I ordered was no longer available. Instead, they installed a different product. I got $150 off the $9,800 bill, but was told that was for a different problem. They originally were going to install into the closet area and then couldn't, so the deduction was because they didn't use as much product. So, although I was pleased with the work done, I would not recommend ReBath in Greenfield, MA because they did make an error and made no attempt to rectify it.

I wanted to forward you our complaint we made today to the Better Business Bureau regarding ReBath of Houston. Sadly, we are most likely out of $16,800, but at least I feel some justice/redemption if I can warn others of our experience. Here is what we submitted to BBB: We met Jeff from ReBath sales in 2012 to get a quote for remodeling two bathrooms. We were especially interested in a "groutless" remodel. Jeff brought several samples of a thick stone-like material that would be used. At the time, the price of $16,000 seemed high but reasonable for the tear out of two showers, mold remediation, new flooring in one bathroom, removal of tile wainscot in the master bath, and the higher quality stone replacement for the showers/bath.

Beware of ReBath. They did a horrible job with substandard plumbing that caused major mold issues in my condo. In fact, I had to tear into the bathroom in the condo below mine because the mold was so bad. Now I'm out thousands of dollars. The local ReBath agent went bankrupt and the national ReBath company is refusing to do anything to back up their warranty. Save yourself a lot of grief and look for someone else to remodel your bathroom. Now it will cost me thousands more for the attorney I've just hired. I'll get my money back sooner or later. I wouldn't let this trash outfit do a job for me for free.

ReBath of El Paso - ReBath sales rep failed to make scheduled appointment. Receptionist called within minutes of the appointment to reschedule for the following week. Work was being done for a 94-year-old woman. ReBath’s mistake forced the contractor to go with a much higher costing option, which in turn is costing the 94-year-old woman more money...

We had our Re-Bath tub and surround installed on Nov. 1, 2012 by Re-Bath of Tri-Cities. From the beginning we found that our tub was squeaky and continued to get worse as time went by. I called within three days to bring this to their attention. It took two months for the installer to come back to assess the situation and another two and a half months to finally replace the tub and the shower surround on March 20, 2013. So far, all is well. I believe it was initially installed incorrectly. During this period of time I made phone calls and emails to Re-Bath and would go two to three weeks without a response from them. Eventually I would have to call again.

I hired Rebath in May 2010. The first problem was the saleslady, Lori, who showed me a whirlpool tub and told me it was the best one because of the location of the jets. The installer put in the tub while it was at work. The next day, I noticed it was not the tub I picked out. After numerous calls to the owner, Carol, and many excuses, she told me the tub did not exist and the company they order the tubs from made a mistake on the advertisement. She said the only thing she could do was to refund me $400. At this point, there's nothing I could do; the tub was already installed.

I found Re-Bath in a trailer-showroom, which was parked at a Home Depot. A salesman came to my house. On that day I hired them to install a shower. The first issue is the accident. The second issue is the quality of work. The accident: The plumber working for Re-Bath finished his work. He left the property, failing to return the crawl space access cover to its correct position. The contractor working for Re-Bath broke a work light bulb in the bathroom. He asked me for a replacement bulb. When I stepped into the hall closet, my right leg stepped off into the thin air of the crawl space opening. My left leg bent at the knee under my weight and folded up to my rear end. As I fell, my 230-pound body was forced to the right. The edge of the crawl space access caught my right side, cracking a rib. My upper torso caved-in the wall.

Re-Bath of the Tri Cities did a beautiful job on my bath remodel. All of their installers were courteous and respectful of my home. They put down drop cloths leading from outside to my bath. The job was done in only two days. The only problem came with the floor. My wife had picked out white tile with black grout to match the wainscoting installed on the wall behind the toilet. The tile that was installed was far from white. It was a shade of yellow, which Re-Bath called oyster white. Before the job was started, we were told that if anything was not right, they would remove it and replace it until it was right. When we told them that the floor tile was wrong, my wife was told the floor would be made right for a price. We have paid Re-Bath because we did not want the installers to have to wait to get paid for their labor. We are not satisfied and have no leverage to use with Re-Bath to have the mistake rectified.

Re-Bath installed our bath/shower in our upstairs bathroom in 2009. It was not installed properly and leaked into our downstairs bedroom. They came and repaired the leak. The pipes were not attached correctly. Later, I noticed the tub insert was not glued to the original tub and water was seeping into between the two. They came and re-glued the tub and re-caulked. Now 2012, the tub/shower is leaking again into our downstairs bedroom and the labor is no longer warrantied (only 2 years). Long story short, don't use Re-Bath. Shortcuts in remodeling your bath is not worth the pain.

I hired Re-Bath in June of 2012 and gave Barry ** of Fond du Lac, Wisconsin $7,000 down for a complete bathroom remodel. He has been a "no call, no show." And to date, January 11, 2013, he has yet to deliver any goods. I have taken him to small claims court only to win the case but not to get my money back. In the midst of this, I have received calls from other suckers taken by this scam. Please do not give Barry ** any money for any job because he will not deliver. He is currently working under another name. Now, he is working as Perfect Home Services Inc. DBA. He is going to take your money and he will not show up to do the work. If you have been taken by this scam artist, please file your complaint with the court system.

This company is a total sham! The Re-Bath franchisee took our $5,000 down payment and never came to do the work or return our money! I called corporate but all they care about is their online reputation. The fact that customers of their franchisees are being scammed is of no concern to them and they won't even address the problem probably because they’re getting too much money off the franchisee's fees! It's 14 weeks out and we still have not had our $5,000 returned to us. So apparently, they think they can steal money through contracts and that's okay!

I am 88 years old and a long-time customer of Rebath, and I had bought a walk-in bathtub (Model 4828ST) in every house that I lived in. I was very satisfied until this year, when I had a problem with the air bubbles system in the tub and with the automatic drain system. I called them in July of 2012, and nothing. I've continued calling and calling, and every time, I talk with this very nice lady who is trying to help me. But she can never reach anyone from the service department. They are out on the field or not in the office. Every time, I get the same answer that someone will call me back. One time, they actually did call and said that they need to order something and that when they will have it, they will let me know and schedule an appointment. But they never did. Last time I called was three days ago. When I asked to talk with the manager, the lady said that he is not in the office and that he will call me the next day. Again, nobody did.

A Re-Bath salesman came to our home and used high-pressure and highly manipulative techniques to try to get my husband and me to commit to their offer the night of the estimate. The presentation took 2.5 hours and clearly was not altered at all, even though we were trying to hold/entertain a 2-year-old who we had to keep up past her bedtime because the guy just kept going on and on. Most of this presentation was spent watching a PowerPoint of information I already knew about the company from researching them on the internet.

Re-Bath Madison, WI does not deliver. We met with Re-Bath salesperson, Barry, to have new shower doors and additional work done. We signed the contract and were told it would be 6 to 8 weeks. We had to call them at 10 weeks to find out what the status was, nobody called. Then they scheduled the installation date. Well, 8 am came the day of installation and nobody showed up and nobody called (we shifted schedules around, etc. to facilitate this). Nobody called back to reschedule the installation. We have called the corporate office but they cannot help except talk to the franchise manager which is no help. We want our money back and have submitted to them a letter to terminate the contract. It has been 3+ weeks and Barry has not gotten back to us even though we call him many times per week. This company is a sham.

I requested an in-home estimate to replace a shower, toilet, and flooring. The salesman who came had very few samples and was reluctant to go through steps to obtain and display more. Quite frankly, my wife and I have to take some of the responsibility for allowing ourselves to be rushed through the process, but we did make some picks from some small samples of the flooring and shower walls. After agreeing to the deal, we were then told that we would have to wait 3 months for the installation and would have to pay 1/2 down. We should have backed out then, but we went on with the deal and paid the down payment. Time went by, and after 3 months, we had heard nothing. So my wife called and the lady on the phone said, "Okay we'll schedule you right away" (?) So the job began shortly.

The problem started on 6/6/2012 with Re-Bath. A sales rep came out and he told us (me and my wife) that he could make a bigger shower. However, the shower we received was smaller and the space between the top and the bottom was very minimal. It was also leaking from the left side and under the door. I paid $6,500.00 for this shower with my Home Depot card. The sales rep never told me about the Baltimore code when installing a shower, where you need a certain amount of space for medic to come in, so now, they want to credit me $1,100 and want me to pay the remaining balance of $5,400.

After having my whole bathroom done by Re-Bath in May, I am still waiting because they have to tear everything out and start over! It will be August when they do this. In the meantime, we had to cancel all of our flooring work and driveway, garage, porch! They screwed up our whole summer with our company. Almost 2 and 1/2 months of plywood floors in our rooms. Their salesman know how to get you! Please if you're thinking of having Re-Bath do your work, look for someone you can trust. They make it sound so nice and fast, but believe me, you will regret it.

It was very nice to start with but now the tub is cracked and I have tried for 6 or more years to find the people who did it. They are no longer in Columbia. I am 70 and Ralph is 91. We do not have the money to fix it or buy a new one. These people lied to us. Can anyone help us?