Re-Bath

Re-Bath

 4.4/5 (60 reviews)
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Re-Bath
4.4(60)

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Overall Rating4.4 out of 5
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About Re-Bath

Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.

Pros & Cons

Pros

  • Can be used 24 hours after install
  • Product and installation warranties
  • Free in-home consultation

Cons

  • Pricing not available online
  • Preset selection of fixtures

Bottom Line

Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.

Re-Bath Reviews

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Page 7 Reviews 835 - 1035
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2015

We had Re-Bath take out our bath and put a shower in. Everybody from their sales was really nice and did a great job. The installation went well too.

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Verified Reviewer
Original review: Aug. 10, 2015

I had a shower, tub and sink all replaced by Re-Bath. The job was done in a day as promised and they did an excellent job. I'm very happy with my choice even though it was expensive. I feel it was worth every penny.

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 10, 2015

I had Re-Bath remodel our three bathrooms. Their product and workers are very good. I love the materials and everything is just wonderful. The guys who came out were very professional and did a wonderful job. I'm very pleased with them. The only concern that I have is that it takes so long. They are still not yet done on the master bathroom. We started this around May or June. It is now August. The shower doors are custom made so I hope they come in soon to finish it because it's been a while. I know that they have to order stuff and have to wait for everything to come in but they should let their clients know and I wasn't hearing from anybody. Other than that, I have no complaints with Re-Bath. They’re doing such a good job and I want them to improve on that to make sure they keep the customer on top of things – calling the customer, letting them know when the product may be in, and that they haven't forgotten the customer.

5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 9, 2015

Re-Bath was very professional and knew exactly what they were doing. My experience has been absolutely marvelous. I keep showing my bathroom off when anybody comes by. I'm very pleased with everything, and I would recommend them.

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Verified Reviewer Verified Buyer
Original review: Aug. 9, 2015

I had a full bathroom remodel done by Re-Bath. We kept our own vanity, and they replaced the top and the sink. We kept our tub, but it's all enclosed in the Re-Bath stuff. We kept our toilet, but they replaced the floor or they put linoleum down, and then window wraps. It was a smooth installation, and everybody was fine and delightful.

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Verified Reviewer Verified Buyer
Original review: Aug. 8, 2015

We had our bathtub changed into a low threshold shower by Re-Bath. The sales rep was wonderful and we had no problems. Everything was upfront so we were pleased. The installation went really smooth. They came in about 9 o’clock in the morning and finished up about 3 o’clock in the afternoon. I would recommend Re-Bath to anyone who’s going to need theirs done.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 8, 2015

I had a wonderful experience with their sales reps. Installation of the bathtub and wall replacement went great and right on time. It was perfect. I recommend Re-Bath.

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Verified Reviewer Verified Buyer
Original review: Aug. 7, 2015

We got a bathtub from Re-Bath about a month ago. The sales experience was fine however, it took a long time to get the permits to install. They also had shipped the wrong bathtub to us so that had them stop and behind their schedule.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 6, 2015

Re-Bath had my tub removed and installed a surround shower. The work was wonderful.

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Verified Reviewer Verified Buyer
Original review: Aug. 5, 2015

I made the purchase over a month ago and Re-Bath sent my credit to the bank. There was a little confusion but we got it straightened out. It wasn't the bank's fault but I wasn't pleased with it. If I knew that, I would have never done it. I didn't have any idea that I was getting another loan to do this bathroom. I don't need my credit checked for anything from anybody unless I want it because I'm trying to buy a house. I thought they financed themselves but they financed it thru the bank. But it's already done and I've set up automatic debit payments with them to pay it. At least they don't have interest. Other than that and it being pricey, everything was good.

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Verified Reviewer Verified Buyer
Original review: Aug. 4, 2015

The sales representative from Re-Bath gave us a presentation and we decided what we wanted to do. He put in the order so that we’d have it in the time we needed, and everything worked out great. We had them install our shower. The installers came in and did everything they were supposed to and it was done the same afternoon.

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Verified Reviewer Verified Buyer
Original review: Aug. 3, 2015

I had my tub surround done by Re-Bath and the installer was good. He explained what he was doing, answered all my questions and concerns and made sure that everything was done.

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Verified Reviewer Verified Buyer
Original review: Aug. 2, 2015

I had Re-Bath remodel my main bathroom, and then remodeling some part for my master bathroom and kitchen. They get an A for salesmanship - their rep was a good-quality salesman. The installation went pretty good. There were some glitches and some things that if I had known beforehand, I would've changed. But still, it's experience.

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Verified Reviewer Verified Buyer
Original review: Aug. 1, 2015

About a month ago, we had our shower replaced by Re-Bath. The installation went very smoothly. The guy who did it was very nice and he cleaned up after everything. The sales representatives were very helpful, too.

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Verified Reviewer Verified Buyer
Original review: July 31, 2015

We purchased a shower install from Re-Bath. The installation went smooth as it can be, I see nothing wrong with it yet. I’d recommend them.

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Verified Reviewer Verified Buyer
Original review: July 31, 2015

Excellent service! There is one small change I would suggest and that is to tell your client how much dust there is going to be so they can cover stuff with towels to help with cleanup. Otherwise, excellent service and we love our new shower!

2 people found this review helpful
Verified Reviewer
Original review: July 30, 2015

I had previously written a review burning Re-Bath of Western KY because of our experience with the previous owner and installation for a shower unit after my husband became disabled several years ago. The new owner, Jeff, contacted me recently and he and his lead person came out to our home as I had concerns about caulking, mold, and handrail. They cleaned and replaced parts at no charge and the shower looks like brand new. After all this time and it being done by a previous owner I have to give Jeff credit for wanting to please a past customer. I don't know of anyone else that would do that under those circumstances. I would recommend them without hesitation.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 30, 2015

The Re-Bath guy did a very good job. The installation went well so we're happy with it.

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Verified Reviewer Verified Buyer
Original review: July 30, 2015

We were completely satisfied with the workmanship and professionalism of the installers. The product came out beautiful and made such a difference in our bath. The conversion from traditional tub/shower to a shower only was impressive as they created such a great look and paid attention to every detail.

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Verified Reviewer
Original review: July 30, 2015

Hello. We had to cancel our order due to loss of job, I was laid off. The salesperson told us we would get some of our deposit back. We wrote a check for about 1100.00 and we got back 300.00 to 400.00 back. We got a call from our local Home Depot asking us about a 700.00 credit with Re-Bath, and what we had plan to go with the remodel. We advise them no, did not know about this money. They advise us to contact Re-Bath. At some point we had talked to the salesman and all we would get back would be the 300.00 or so, back. So what we would like to know, what is going to happen with the 700.00 that Home Depot called us about.

8 people found this review helpful
Customer increased Rating by 4 stars!
Verified Reviewer Verified Buyer
Resolution response: July 29, 2016

I wrote a review on Re-Bath on 7-29-2015. It depicted about a 4-year mess that had never been right and Re-Bath had never fixed it. It is still available on here. Then they finally offered to completely rebuild my shower. They did in December of 2015 - it is now 7 months old and we have not had even one problem with it. It is a complete opposite of the one they first put in in 2011. This one they used a molded pan & that seemed to make all the difference in the world. The old one leaked into the threshold that was made out of a 2 x 4 they had covered - they changed it twice & still nothing worked.

This time, I think it will be OK for a long long time. They also put in a bi-fold door (I paid 1/2 of the price), but the old door that swung closed, was closed all the time. This folding door is open all the time & things dry out very well. I think they have got it figured out finally - at least I hope so. 7 months and no problems speak volumes for the changes.

Original review: July 29, 2015

Our small shower was rebuilt Aug. 20 & 21, 2011. Salesman had written our contract on 4-28-11, with an estimated install time of 10-12 weeks. Turned out to be 4 months later and then only after a lot of complaining on my part. Seems like nothing has been right ever since it was installed. They have had to come back numerous times for all kinds of reasons. Problems because of poor materials and/or problems with poor workmanship. Loose panels, replace the threshold. Side panel for the door came apart. It has just been one thing after another but the worst has been the black stuff (mold?) that shows up BEHIND the caulking. We started noticing it in June 2012 & it's still there. We have been after them to find out what it is and to do something about it ever since.

They have yet to take a panel out and look behind it - they should WANT to know how far it goes behind the panel, or if it indeed IS behind the panels. One of their employees, Alex, (great guy & genuinely concerned), has been here on most of our recent calls. He has taken pictures at least twice, turned them in at the office & explained the problem - still nothing is done. I don't get any kind of meaningful response when I ask about it.

April 2015, spoke with the girl in the office. She said she was going to speak to her operations manager about it. She also said the owner had spoken to corporate about my problem, that they are working on it and would get back to them. She said, "We need to wait for corporate to see what we need to do but you're still on the list!" That has been 3 months ago and I've heard from NO ONE! 3 months & not even a call. But then these problems are really 4 years old, as they started right after installation - guess I can't expect anything else. Re-Bath has totally ignored this (mold?) problem and seems that they simply do not want to address it. I know I am not the only one experiencing this problem. Just don't know why Re-Bath will not do anything about it.

16 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 29, 2015

I had a fantastic experience with Re-Bath. Everything went well. I have recommended them.

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Verified Reviewer Verified Buyer
Original review: July 28, 2015

I went to Home Depot to have the bathroom worked on and Re-Bath was their subcontractor. The installation that happened in the middle of July took two days which was the same as what they said. The actual purchase was about a month beforehand and the salesman who came out told me what the options are and I picked what I wanted. Everything went as expected and I'm really happy with the results.

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Verified Reviewer Verified Buyer
Original review: July 27, 2015

Re-Bath redid the shower in the bathroom. It's very good and I enjoy it. I would hire them again.

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Verified Reviewer Verified Buyer
Original review: July 26, 2015

Re-Bath did a great job. They took out a bathtub and shower, and then put in a new shower. We're happy with the quality of the work done.

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Verified Reviewer Verified Buyer
Original review: July 16, 2015

We had a great experience with Re-Bath. They were professional every step of the way. They employees were respectful. We love our new bathroom & would recommend Re-Bath always!

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Verified Reviewer Verified Buyer
Original review: July 15, 2015

Remodeled bathroom: High quality and meticulous installation - everything was left clean and ready to use. Professionalism from start to finish.

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Verified Reviewer Verified Buyer
Original review: July 15, 2015

Bathroom remodel - Good service, courteous workers and willing to help make your dream or ideas come to life.

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Verified Reviewer Verified Buyer
Original review: July 14, 2015

Re-Bath is very professional and trustworthy!! I love how they take their time and make you feel good!!

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 14, 2015

Installation was in May, per a previously signed contract. This was two days after husband's funeral, so you can imagine I was not hitting on all cylinders. The materials are beyond what I expected and are still tremendously satisfying. The installation went smoothly & the surrounding area was kept cleaner than I had expected. The chief installer, I think his name was Mark, was a tremendous & a patient resource. He checked every step of the way with me, to the extent of measuring the height of a comfortable chair so the bench could be comfortably placed. I am recommending to any of my immediate family that have any such improvements in mind.

2 people found this review helpful
Verified Reviewer
Original review: July 7, 2015

The salesman arrived, discussed what I wanted, took pictures, went to his car for over 20 minutes making a video presentation. Came back in and started a very long sales pitch about the company. How they give back to the community, organizations etc etc. Showed me the video of my current problems, which I already knew. DUH! He would not get to any kind of price no matter how many times I asked. I wasn't investing in their stock, so all this company back slapping was of no interest to me. I just wanted to get a starting price point.

He kept on with crap like pick a color? What that had to do with price is beyond me. After I kept insisting on a starting price, he finally said he didn't think his company was right for me. What the hell does that mean? Because I didn't want to listen to a boring 2 hour spiel? Then he went on to "If you sign today, I can offer you a discount." A discount? Of what? From What? I still could not get a starting estimate price to see if I was even remotely interested and would continue with the process or if I weren't interested at all. Very poor business practice. They or he must think the consumer is an idiot.

Re-Bath response
Dear Mr. Steele,

We're sorry your experience was less than satisfactory. At Re-Bath, LLC we offer several different products, styles, patterns, and more, that it is impossible to place a bid on a job without knowing your initial thoughts on design preference and material. We regret that we weren't able to service your bathroom remodeling needs and we wish you the best of luck with your renovation.

41 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 2, 2015

We did remodeling of our one bathroom. It was a highly professional work - from the initial talks with the salesperson up to the completion of the work. The rate was reasonable. The salesperson explained the pros and cons of everything that we need to know. We had to get the work done in couple of weeks since we were expecting some guests in our house. The salesperson made all the efforts to get the required material and to schedule the work within two weeks. The work was completed timely. We loved the work. Our bathroom now looks beautiful and our guests also enjoyed using it. I recommend this company to get the remodeling work in a beautiful and professional way.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 29, 2015

Have no complaint on the workmanship. My complaint is the shower door that they installed was not what we expected. We were under the impression we would receive a solid glass door as in the showroom. The salesman explained that it could not be a bi fold due to the room and we would have a single swing door. What we got was a framed cheap door. At no time did the salesman show us a picture of it. When I called and complained he said they would replace it for an additional $1,000. We paid over $6,000 for this job and to get a $300 door is absurd. I would have never agreed to the contract at all if I had known.

Re-Bath response

Hi Robert, we are very sorry to hear you are unhappy with your experience. We appreciate your feedback and always want our customers fully satisfied with their bathroom. Please feel free to reach out to our national customer service department 800-426-4573 to provide us with additional details on your experience. We would love the opportunity to work with you and your local franchise to remedy the situation to the best of our ability.

26 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 18, 2015

Re-Bath removed the bathtub in one of my bathrooms and replaced it with a shower, using the styles and materials that I chose. I'm very pleased with how it turned out, and all the materials seem to be of top quality and are quite lovely in appearance.

8 people found this review helpful
Verified Reviewer
Original review: June 13, 2015

The vanity was installed in the wrong place without any discussion. Tile baseboard not installed as specified because "We don't do that anymore and we'll only cut tile pieces and leave an unfinished edge showing". Promises of a return to relocate the vanity without any date leaving us without a vanity to use. I'm left to contact the company as they have not followed up with me. The "paint ready" surfaces are far from it and the room was not left usable clean.

Re-Bath response

Hi David, we are very sorry for your experience. Our national customer service department has been notified and will reach out to your local franchise to resolve these issues. If you have any questions please feel free to reach out to our national customer service representative at 1-800-426-4573.Thank you for bringing this to our attention.

17 people found this review helpful
Verified Reviewer
Original review: June 11, 2015

The bathroom of one of my apartments was in bad shape. I called Re-Bath and they responded quickly. A representative was sent to look at the job. He helped me go through what had to be done. I agreed and within three weeks the bathroom was complete. Very good job. Thank you **.

7 people found this review helpful
Verified Reviewer
Original review: May 25, 2015

I had a wonderful experience from the very beginning to the end. I met with **. He was a very professional and knowledgeable of the process and products. ** was the installer. He was wonderful. He was on time and productive everyday. I would recommend highly!

26 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer
Original review: May 24, 2015

I hate this tub and walls! First off, the tub does not fit. As you walk on it, you can feel where it dips down because it does not fit over the existing tub. I expect it to break through at any time. It is IMPOSSIBLE to keep clean, no matter WHAT products you use. You need a power cleaner or be as strong as a body builder to get just normal dirt off. Keeping the walls and shelves clean of soap scum is even worse. The caulking was supposed to be guaranteed not to mold. Forget that. I had to argue with them to get them to replace it, and then it molded again in less than two months. I wish that I had never done the remodel with them.

Re-Bath response

Hi Joni, we are very sorry to hear you are unhappy with your bathroom. Please reach out to our corporate customer service department at 800-426-4573; we'd really like to work together with you and your local Re-Bath to resolve any issues. Thank you for reaching out.

42 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: April 4, 2015

I started a kitchen remodeling and had laminated floors installed. After 4 weeks job came to a halt by me because they cut corners and hired workers from in front of Home Depots. I am still waiting to hear from the Nevada State Board of Contractors regarding damaged cabinets, granite and laminated floors that this company doesn't want to fix. I would highly recommend that you use another company, as this one has many complaints on file.

30 people found this review helpful
Original review: March 25, 2015

I'm going back to 2007, had Re-Bath redo my tub and shower. Took them days to complete. When they said one day had to call them to come back a few times. Now fast forward to today March 25 2015. The handle to turn water off and on broke off. Of course my 5 year warranty is up, so son and ex husband tried to fix. Went to home depot and of course didn't have the valve needed. Called a plumber. Have to special order part who doesn't know that!!! 324.00 later have to wait on part and have to rig shower to take one, a cool one. Don't use them!!!

Re-Bath response

Hi Karen, we are very sorry you were are unhappy with your experience. We appreciate your feedback. Please let us know if there is anything else we can do. You can reach our corporate customer service department at 1-800-426-4573.

33 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 18, 2015

Shower was wonderfully done to my taste. The bath which I discussed with the person who came to give me an estimate. My main priority was that I am getting older and I wanted a bathtub that would be safe for me to get into without falling. I was told that could be done and that she could see why I was concerned about my safety as you get older. Well what it all boiled down to was that they installed a bathtub as deep as the one that I had!!

When I inquired about this I was told that was the only tub that they had to fit my bathroom with a right side drain!! I am disappointed in the tub because I was looking forward to taking baths in it, but I don't feel the depth is safe for me!! I really don't know who I can get after I pay back all the money I was charged and still did not get the tub that I wanted to be safe!!

43 people found this review helpful
Verified Reviewer
Resolution response: July 24, 2015

Done by The Grout Doctor ON TIME. AMAZING WORK!

Original review: Feb. 26, 2015

Saw this company at the FL State Fair and booked an appointment on my ONLY day off. Specifically asked if they would be there as booked and we're assured they would, date and time came but they didn't. Called rep, no answer or return call. Called company and they knew nothing about appointment but had my homeowner information. Hmmmm... offered to reschedule, HELL NO. AS Donald Trump says, YOU'RE FIRED!!

Re-Bath response

Dear Ms. Cali, We're sorry to hear about your experience with Re-Bath. We're hopeful this was just a misunderstanding as we would appreciate the opportunity to schedule an appointment with you. Please reach out to our corporate customer service office at 1-800-426-4573. We look forward to hearing from you -- Thank you so much!

34 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2015

Had tub installed with walls. There is some leakage of water. Company initially came out to drain water and now they will not come again. It was improperly installed and they are not returning my phone calls.

Re-Bath response

Hi Pat, we are very sorry you experienced this issue. Have you reached out to our corporate customer service department at 1-800-426-4573? We would love the opportunity to work with your local franchise to get this fixed.

46 people found this review helpful
Verified Reviewer
Original review: Feb. 5, 2015

I had Re-Bath come and give me an estimate for my shower stall 36x36 80 inches tall. They wanted over 7,000.00 dollars. Wow was I surprised for such a small area. I called back and offered 3500.00. They said no and wasn't interested in even a counter offer. No good so I gave up.

Re-Bath response

Dear Ms. Hlavacek, we're sorry to hear you were not happy with the Re-Bath quote you received. Our bathroom remodels range anywhere from $2,500 to $25,000 on average, depending on materials chosen as well as plumbing and/or walls that may need to be relocated. We hope you did find a contractor to meet your needs and would appreciate your consideration in removing this review all together since Re-Bath did not end up renovating this bathroom. Thank you!

51 people found this review helpful
Verified Reviewer
Original review: Dec. 13, 2014

We had a pretty lousy experience with Rebath and do not recommend them at all. We hired them through Home Depot to replace two toilets and redo our shower for $7,880. After they finished the work, we then moved in to paint our bathroom to match. This is when we realized they had taken the silicone caulk and smeared it out up to an inch on the wall and ceiling. This by itself looked rather bad, but on top of that, made painting impossible. Paint just beads up on top of the silicon.

We called them and scheduled for them to come back and fix this. For this second meeting, they did not show up. Three hours after the scheduled time, the worker called and asked if he could come then to do the job. We refused and rescheduled for a third day. When he finally showed up to do the work, all he did was smear painters caulk on top of the silicon. This looked even worse, and also was impossible to paint.

At this point we called Home Depot and got them involved. Home Depot in turn got Rebath's regional manager involved. He came to our house to survey the job, and immediately agreed it was a lousy job. His plan was to spray hair spray on top of the silicone caulk, as that then allows paint to stick to it. We reluctantly agreed to this.

On visit five, Rebath sent a new person out to try the hair spray technique. Thankfully this guy was pretty good and he disagreed with the hair spray idea. Instead he took a magic eraser and carefully "erased" the excess caulk. He also completely removed the particularly bad line of caulk to start over from scratch. At this point he was told he had to leave and to not finish the job. Keep in mind this is visit 5 at this point. So rather than make things right and finally resolve our issue, we had to schedule a sixth visit.

Between visit 5 and 6 we took magic erasers ourselves and got rid of the remaining bad spots of silicone caulk. Why did it take Home Depot, the regional manager, 5 visits and 3 workers for a simple and effective treatment to surface? Why didn't the very first worker on day one get out a magic eraser and fix his mistakes? On visit six they returned and recaulked the bad part that he stripped out for redoing on visit five. This time he did a great job with the caulk line, leaving us with a professional and nice looking edge.

Six visits and nearly 8 grand is what it took to get a decent bathroom out of these jokers. Six visits where we had to stay home from work. Rebath never called us to confirm we are happy with the job, they really give off the impression they just don't care. We are quite convinced if we had not hired them through Home Depot, we would have been screwed. It was Home Depot that was able to push for the regional manager and elevate the situation. We have a second bathroom we'd like redone. We will not be hiring Rebath. We strongly recommend you do the same.

202 people found this review helpful
Verified Reviewer
Original review: Dec. 2, 2014

I have had my Re-Bath shower for over a year now and I love it. I follow their guidelines and recommended products. I love the ease of use. I really enjoy it. My only concern is at some of the areas under the metal railing mold grows and I get to it. However I would love to have my whole bathroom redone with re-bath. I also had some caulking come apart and they fixed it right away and I live over 40 miles away from their main office!

56 people found this review helpful
Factual basis uncertain
profile pic of the author
Verified Reviewer
Original review: Dec. 1, 2014

Did not complete the job. Left my home and never returned. Then filed suit against me! Shoddy and unprofessional work. Do not use this company. You will be extremely disappointed. Corporate office will not support their franchises.

91 people found this review helpful
Original review: Nov. 11, 2014

We contacted Re-bath of Temple Tx to come to our house to give us a quote to have a jetted tub and a shower replacement. The salesman came and basically told us a bunch of lies. He said the complete project was going to be done by their company as they do not subcontract any of the work. He then proceeded to cut down other companies such as LOWE'S saying they subcontract everything. We signed the contract to have the work done. The total price for the work was going to be $17,525.00 and we had to give them 50% down. We then waited 2 months for them to return to start demolition.

When they brought in the tub we found out they ordered the wrong one so they would have to reorder. Now our Master bath was torn up and unusable and we will have to wait for the new tub. Another 2 months go by then finally they get the right tub in. It was then we found out that they subcontracted the electrical work out to another company. Once the tub was in we had to wait for the glass company to contact us to put in our shower. We went to the glass company and picked out the shower we wanted after we were contacted by the rep from their company. When our glass arrived for the shower we found out they had ordered the wrong shower glass. We now had to wait for them to get the right glass in.

The glass company finally showed up with the right style of glass for the shower but now we find out it is the wrong size so now we have to wait for them again to get the right size. They finally got the right shower glass and once Re-bath came back to put a notch in our pony wall for the glass to go in we got our shower. I went in this morning to use the shower only to find the shower head not working correctly and then to make matters worse I notice water spraying out of the wall where they connected the shower head to the water lines in the wall. Today is November 11, 2014 and after signing the initial contract on May 13, 2014 we still do not have a shower that we can use. To add insult to injury as the old saying goes, Re-bath allowed us $300.00 for our troubles. I would not trust this company to turn on a water faucet.

167 people found this review helpful
Insufficient response received
Original review: Nov. 11, 2014

Rebath came out to my home and changed out my old bathtub to a walk in shower. Our old tub functioned fine, but looked terrible. The sales representative assured me it would look great and function perfectly with a lifetime warranty. Although the cost seemed high, we decided it would be best for another company to handle this remodel portion of our home. At first the unit looked great, but within two weeks we had water leaking under our linoleum.

I called the local Rebath company and was told someone would be out to look at it in three days, no sooner! After having to wait three days, the man told us the leak wasn't their fault. I mean we've never had a leak with this tub area in 15 years and two weeks after they change out the plumbing it leaks, ruins our floors and suddenly it is our fault. We tried to call a plumber for a second opinion but he is stating he can see where it is leaking without tearing out part of the shower of which he can't fix and would void our so called warranty. We are not happy.

112 people found this review helpful
Original review: Nov. 1, 2014

I worked for RE-BATH, but was offered a job by another company in a totally different industry. I did not apply for the other job, they contacted me. I turned in my two weeks notice, but was told to leave immediately. I found out later that the office personnel were telling my customers that I was fired for my job practices. I then found out that the owner, sales manager and HR manager decided that they did not need to pay me my commission for any of the jobs I sold that were completed after leaving the company, even though that was the understanding when I quit. If this is how they treat their employees, how do you think they feel about customers? Hint: it's far worse.

133 people found this review helpful
Verified Buyer
Original review: Oct. 23, 2014

I signed an agreement for installation of DuraBath tub liner on 6/29/11 through Re-Bath of CT, North Branford, CT and was told the tub would be installed 8/5/11. (We stressed that the installment date was important because we had flight arrangement to our other residence and we were reassured that the tub installation would be done in plenty of time before our departure date.) My tub was Finally installed on 10/11/11. After a series of lies and inconsistencies, I had to pay someone to come over to let installer in prior to 10/11/11 and they never came or called! When I called asking where they were, we were told that they had to return the liner as the wrong one was sent due to inaccurate measurements… then they told us the tub was sent to another area en route!

After many calls to the Co. and finally a threat to call our Lawyer they called same day to say that the tub came in - after telling us earlier that day that the tub was still in AZ!! Again someone had to meet and let the installer in. When I came to CT and used the tub I was stunned to see that the tub liner was disengaged from the base creating a bouncing effect - meaning that the liner was the wrong size and poorly installed and therefore leading to water seepage underneath the liner! (I truly feel that they installed the initial incorrect liner to hurry on the time commitment they made with us.)

The process they sent a repairman out and besides talking on his cellphone the majority of the time, he did absolutely nothing to fix the problem. He was at our home for almost 4 hours! When we questioned why the tub problem was not corrected he said that there was a leaky pipe in the cellar that created the problem... I had a plumber come out to verify and he said that the pipe was totally fine! When I called the company they said to call corporate Dept. I called twice and got voicemail and no return call (that was 2 months ago).

Today I called corporate and they in turn connected me to the dept that I did business with and they said they could not help me as that problem is not in the warranty!! This situation has caused us a great deal of stress and upset that they can keep getting away with poor service! If anyone has any suggestions to help us we would greatly appreciate it... Beware of this Company.

89 people found this review helpful
Verified Reviewer
Original review: Oct. 16, 2014

I had Re-Bath remodel my entire bathroom September 2014. They laid the floor wrong and it is lumpy. The cabinet doesn't fix... I can't open the drawers all the way without them hitting the door frame. They work fast, but don't have the knowledge to do the job right the first time. The GM and President of Re-Bath won't refund me a portion of the cost for the issue. They want to come back and redo. This is more time off work, nights in a hotel and a mess. They didn't do the job right. I don't feel they can fix it. Be VERY careful using them. They don't care about quality and it will be your fault and your expense and time for them to redo the problems. Oh... PS, Home Depot promotes them and won't make it right for the customer either!!!

Re-Bath response

Dear Mr. & Mrs. Bickel, Re-Bath LLC is sorry to hear that you weren't satisfied with your bathroom installation, however, this review doesn't match the post-install survey you filled out, rating your experience a "10". We would appreciate any additional insight into your experience so we may work toward a resolution with you. If you feel this issue has been resolved to your liking, please consider updating this review to more positively align with your post-install survey. Thank you!

83 people found this review helpful
Verified Reviewer
Original review: Oct. 15, 2014

Very bad experience with this company due to all the lies and misleading salesman. The two day install went to over three months with our only bathroom in a mess. The parts they had ordered for us was either broken, wrong part or totally so mislead that we refused to accept them. The tech they sent in was so screwed up that he couldn't install without destroying. He couldn't even line the grout lines up on the walls or install the medicine cabinet without destroying my wall. I had to come in after he left and pull the cabinet out, trim out the wall so that it would fit flush in the wall.

Their flooring was so cheap looking that I had them pull it back out and I had a real tile company install the floor with tile that lead to another mess with the crooked walls they installed. The caulk they put in dried up and cracked in four months. Yes I said CAULK - the very thing they told me they DID NOT USE. Please do not waste your hard earned money with Re-Bath. One small bathroom $12,500.00. Really makes me sick that I had to pay that for what we got.

98 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: Oct. 7, 2014

My 67 year old mother was "forced" basically to sign a contract with them the day they came for an estimate. This was July 22, 2014 as of today 10-7-14 we have heard nothing and they have $4500 of her money. I intend to file a warrant against them for the return of her deposit. I wish we had been smart enough to check this page before we started services with them. They are, in my opinion a scam against the elderly. BEWARE.

76 people found this review helpful
Verified Reviewer
Original review: Oct. 1, 2014

The guys did a really good job. They cleaned up everyday and went to extra mile to answer all my questions. Very happy with the outcome!!!

Re-Bath response

Dear Stanley,

Thank you for posting such a GREAT 5-star review on Consumer Affairs! It means a lot to us that you shared your Re-Bath experience online. We pride ourselves on providing top-notch services to our customers and wish you all the best. Thanks for including a picture - it really does look fantastic!

Thanks again,

Re-Bath Customer Response Team

43 people found this review helpful
Verified Reviewer
Original review: Sept. 16, 2014

We chose Re-bath to replace our old tub with a Jacuzzi type bath tub. We were very happy with the looks of everything. Before he left, the installer filled the tub with water to test it. Everything seemed to drain ok so he left. When we went downstairs, we discovered water in the lower level. A lot of water. It seems that a Jacuzzi type tub used a lot more water than a regular bath or a shower and when it drains it causes a lot more pressure on the pipes. It is possible to have a clogged drain and not even know about it, as in our case. Our carpet was full of water and it had gone down the steps to the next level. Most of the people we spoke to at Re-Bath said they had heard about this happening but that they don't tell the customer because people would feel like they were trying to get them to spend more money.

We are seniors on a fixed income and had to spend a lot of time and money to put things back as they were. Needles to say, we are very unhappy about this. We feel that they should have told us about this ahead of time and that they should tell all their customers or potential customers that this might happen, especially when the bathroom is on an upper level. It would save a lot of problems and expense. Re-Bath has done did absolutely nothing to help us. What started as a pleasant experience has turned into a very expensive nightmare. Perhaps this will keep someone else from having the same awful experience.

Re-Bath response

Dear Mr. and Mrs. Nash, We're sorry to hear about your experience with your home's plumbing after your new bathtub was installed by Re-Bath. Without a plumbing inspection prior to or after installation it is impossible to know what problems may be lurking in a home with older pipes and plumbing architecture. We would appreciate your consideration in updating this review to reflect the installation experience you had with Re-Bath and not the plumbing issues that arose afterwards. If you have additional concerns, please reach out to our corporate customer service manager at 1-800-426-4573. Thank you!

100 people found this review helpful
Factual basis uncertain
Original review: Sept. 2, 2014

This company took over $10,000 from my 72-year-old mother for a flimsy plastic shower she could have gotten from Lowe's for $700.00. Plus install. Lots of pressure was put on her to decide TODAY while I was at work. These people are predators. Avoid Rebath of Houston at all costs.

81 people found this review helpful
Original review: Aug. 3, 2014

12k for a small bath remodel? This place is a joke. Just DON'T do it.

79 people found this review helpful
Original review: July 5, 2014

Bathroom doors do not shut all the way, you take a shower and there is water on the outside of the doors. Toilet doesn't fit, the top of the toilet tank cover hangs over, they didn't cut the screws holding tank to the floor and no cover over tank screws where you turn the water. The pipe where the water comes out was too close together that it overlapped and had a gap that you could see under the faucet and had to be fixed, but is still too close together and now my shower is dripping water and hasn't even been a year. They did come out and cut the screws and put covers on them but was told my walls were not even so, that is why my doors don't fit and if they adjust them any more, it would crack the glass.

We just wanted the owner to come out and see for himself but he keeps sending out the same guy. They want their money though and it cost us 6,500 for something that has problems. We didn't get the white bowl in my sink that I asked for and it is bigger than I wanted for my small bathroom which gave us less space. The installer wanted me to sign off on his work and when I went to check everything, he was in a big hurry and said everything works good, just sign.

82 people found this review helpful
Verified Reviewer
Original review: July 2, 2014

Our bathroom was remodeled the end of 2013. Yesterday, July 1, 2014 the sink fell away from the countertop. I was just wincing out a towel in the sink. They say they will have it fixed before the Fourth of July holiday. However, it should never have happened in the first place. I have never seen such a thing in my 65 years of existence. The sink is perched on top of the plumbing and I am concerned that it will ruin my pipes. The longer it sits there, the longer it will put pressure on my pipes and I do not know what I can do about it. I have a picture of the damage posted on Yelp. I will post pictures here if that is available as well.

81 people found this review helpful
Verified Reviewer
Original review: June 27, 2014

I am a disabled Veteran having lost my leg at the hip. I recently contracted with Re-Bath to install a wheelchair accessible shower. Unfortunately, when the installers arrived to put the unit in, I was down with a severe migraine headache and wasn't available to oversee the work. Next day I realized that the fold-down seat was on the extreme right of the shower stall while the controls were on the extreme left. I realized there was no way I could reach the dials from the seat; indeed, even a non-disabled person wouldn't be able to use the dials sitting on the seat. I recall the salesmen assured me I would not have that problem.

I asked to have the floor surface gritty so as to avoid slipping when transferring from wheelchair to seat and vice versa. That was not put in the floor as asked. I also asked about the shower head and was assured it was sufficient to my needs. Well, that was far from true. It dispenses water with very low pressure that is not sufficient to the task. The handheld unit works but only has one setting, and as mentioned, it can't be reached anyway from the far away position it's in.

I called Re-Bath twice and was told they would get back to me soon. That was about two weeks ago and I've begun to think I may not hear from them at all. This company advertises itself as ADA compliant. I discovered this to be untrue. Truthfully, I'm quite amazed that a so-called ADA compliant company cares so little for the people, especially people with disabilities, as to mislead them into purchasing shower stalls that cost thousands of dollars. If I do not hear from the company very soon, I plan to contact my local congressional representative to get satisfaction.

96 people found this review helpful
Verified Reviewer
Original review: June 26, 2014

We entered into contract with this company in Oct. of 2013. We were doing all the demo of a very small bathroom and this company promised to have the job finished in a week. It is now 8 months and the job is not complete. Moving plumbing and electrical and making this bathroom a full handy cap bathroom. No permits were pulled and no licensed contractors on site when work was being done. Owners and their employees were rude and demanding of payment in full before work would be completed. Workmanship is bad and in on case will cause a huge health problem and they refuse to take care of it, not to mention faulty product. We are at a loss here because now they refuse to stand behind their work and products. Eight months and we can finally close the bathroom doors. I won't even give this company a one star rating.

70 people found this review helpful
Verified Reviewer
Original review: May 15, 2014

The person who came out to do the initial assessment was very friendly and professional. However when talking to the office, the lady was very rude. My mother is a medicaid customer and when I called to talk to the manager she told me I had to talk to her. Then later when I called with questions she said she did not have to talk to me, only to my mother's care coordinator, even though it is my house and I am my mother's POA. The way she talks to me, I feel like she wants me to know that rebath is doing me a favor and that I should be grateful for whatever the outcome is. She does not validate any of my concerns or questions. She actually told me a few minutes ago when I asked about an outlet that was removed if it could be replaced, that rebath has already gone outside their scope of practice on our behalf and they have not complained. Like they have reason to complain and not me.

I will not recommend this company to anyone. Maybe it is just medicaid people they treat like 2nd class citizens. Even one of the workers abruptly walked away when I asked about the outlets, saying that now I tell him about the outlet and complained about how long the job is going to take. It is not a good feeling when you have to defend even the right to ask questions about work being performed in your house that they are being compensated for.

79 people found this review helpful
Verified Reviewer
Original review: May 3, 2014

I got a quote for my small bathroom with one of their salesperson . My husband and I were impressed with his presentation. We were told they need about 10 weeks to get all the special order items we wanted for our bathroom. He said the entire job will take 1 week to complete. We were fine with that! A few months go by and my husband receives a call from one of their ladies who schedule the jobs. This was early December 2013. My husband told the lady that we would like to be done by Christmas if we start demolition early December. She told him that is not a problem.

The first day went great, the guys took my bathroom apart! Excited and nervous at the same time we were anxious to see the final product in a week! The second day and third the electrician came, did what he was suppose to so we get the new lights and jet tub. The fourth day nobody shows up! At this point the bathroom was not usable. No toilet hooked up or shower! OMG! 3 days go by and we finally get a call back from the office saying that the cabinets were delivered in Denver Co instead of Winnetka California. And by this time Christmas Eve come around. On Christmas Day our bathroom was just an empty room with a tub without plumbing or running water! It was like this for 2 weeks, nobody showed up to do any work because the cabinets were not here. After New Years we were told the cabinets arrived but they are the wrong size! Are you kidding me? I was in tears, depressed and desperate. This project became my nightmare!

I work as a nurse and cannot spend hours on the phone with the company! My poor husband took over the task to call and call waiting on hold for hours to get someone out to finish the job. Finally we get the new cabinets and the person who is suppose to come and install them shows up one day and says he cannot come back because he was supposed to go to a different project and deal with another upset customer that was in the same situation who has been waiting for weeks to get their right size counter tops! When I got home this guy was behaving so weird and when I started talked to him he looked like he was high on something! The next day my husband called the company and asked for an update and the girl who answers the phone told him that they cannot send anyone because the installer did I not show up to work and he has the truck keys. She said they don't have a second set of keys! My husband told her to send someone to his house to get the keys and she responded that this guy lives from motel to motel and they don't know where he is. I could not believe what I was hearing!

In the mean time they send the painter to do the walls. He started to paint the wall when I noticed that he is making the wall smooth instead of textured! When I told him I want textured he did not believe me and asked to see the paperwork from my order. Once I showed him that he said he has to go to a different job but he will come back. He did return the next day and he took an entire day to do a small bathroom. While he was doing that he was trying to get us to hire him on the side to paint the outside of the house. Then he proceeded to tell us that he doesn't even have a license to do this kind of work and he has to be careful! After many calls to the office and many lies and excuses the girl at the office calls me asking me to sign the paperwork so the bank can pay them for the project because the lender had a time limit on the loan. I told her my bathroom is not complete and I will not sign anything until I am satisfied. Once she heard that she had a guy we never dealt with call us and asked to come in to talk to us about the things we are unhappy about. He showed up with a basket of stuff which I did not need or requested! He tried to make excuses and started to tell us how hard it is to get good help.

Anyway after 2 hours of his BS I told him I need a discount so I can at least recuperate the hours my husband wasted on the phone with their company. The next day Mike showed up (this was the last day and they needed the signed paper so the bank pays them). The only discount I got was $500 in cash. From what I read from previous reviews I was lucky I got that! This is the worst company we ever worked with and I am so upset that every time we go to Home Depot and I see their truck with the display stuff I want to go and tell people to get away from them! They are really bad! I cannot believe a company as big as Home Depot doesn't do more research on the companies they refer their customers to. We trusted Home Depot but not anymore! My bathroom so far is not as the other people say in their review. No mold or water damage (that I can see at this time) but the entire bad experience spoiled the excitement of getting a new bathroom. I will tell everyone who wants to listen about our experience and tell them when you see Re-bath keep going! If I could I would give them no star!

101 people found this review helpful
Original review: April 30, 2014

My parents had Re-Bath do work in their bathroom. Wow! Bad Job! Was told about how their installers only work for them and is insured. The guys that showed up was a friend of my husband's and he was hired through a temp agency. Very little exp. in this field. The salesman lied to my parents about the material and warranty. The cost was higher than it should be. We had work done by Bath Fitter and they were honest and the price was good.

65 people found this review helpful
profile pic of the author
Verified Reviewer
Original review: March 25, 2014

On January 26, 2014, Re-Bath Atlanta did a master bathroom renovation. The work was very poor, heavy grouting, measurement are all wrong. Product defective but did not replace it. Instead just cover it with moulding, failed to control dust. The worst thing is the heavy glass shower did not fit, drilled shower wall many times to install bracket/hinges, did not have any support at all safety concern, also heavy glass shower encase no support, safety concern. Call another reputable contractor, recommend a redo. Now we are out almost $14,000. Mr. ** of Re-Bath Atlanta cannot be trusted. If there is a class action lawsuit, would like to join. I have all the pictures to support my statement.

77 people found this review helpful
Verified Reviewer
Original review: March 2, 2014

This company gender discriminates. They are male chauvinists. I've dealt with several contractors and trades people before, and I've never seen this: So I want a guest bathroom remodel. I called to schedule an appointment for Re-Bath people to come out for an estimate, and they said my husband has to be there for the appointment. They refused to come out for an estimate unless my husband is there - they literally said 'it's our condition"!

Their argumentation was "We need to know that there is a possibility of the project going forward." Which implies there is no possibility if my husband is not there. As in a wife alone is incapable of making decisions. Or do they think I am shopping for a bathroom remodel secretly, without my husband knowing? Either way, you see how insulting it is. Can you believe it? I could not.

I need the bathroom redone. I make the decision which contractor to choose. I have a job. I earn just as much money as my husband does. I'm not some stay-at-home slave who has to ask for her husband's permission to spend a penny. My husband can't care less about this bathroom, he is not gonna take time off work to stay at home only to meet some contractor we might not even hire after all!!

Of course I'm gonna move on and talk to another company who would not try to inconvenience my husband or me just because they can't think of a woman alone making decisions. But I had to share this experience here. It's unbelievable - it's 21st century, and there is a company out there who would not even talk to you about an estimate, unless there is a husband present. They responded "Oh we can charge do an estimate, and then you can do whatever" - which is a ** - I know and you know because we all shop around - that all reputable contractors provide free estimates. When you are about to drop upwards of $20k on a project, they are happy to drive over for free and bid on it. Without insulting a customer.

84 people found this review helpful
Verified Reviewer
Original review: Jan. 17, 2014

I am going back to 2004 when I had this installed which was from ReBath in MA. For what was supposed to be a 2-day installation turned into months. Okay I can understand there may be things needing fixing so they can do a good job but the crew that came in were learners and one of them was a drinker. After they installed my shower, I was upset the walls didn't line up close enough to the base so they replaced it after I complained which the manager came back and showed the worker how to do it. Well guess what, it still didn't go down far enough to meet with floor. They left and after letter to the company to come back and fix it among other issues I had, they didn't so after sometime ReBath in New Hampshire took over and came and fixed my full bathroom upstairs and took pictures of downstairs which showed the thick caulking job that ReBath did from MA but wouldn't do anything about it cause 5-year warranty expired and now today if you buy from them. its lifetime warranty which I thought I had cause I showed them a flyer which showed lifetime warranty as long as you own house. They wouldn't honor it cause another flyer said 5 years so here I am stuck with a lousy job done by the MA ReBath and when I asked the girl at ReBath in NH, would she be happy with that job, she said no. How about that? Her name is Tiffany. You would think they would fix it to keep a good name for themselves but who cares now they're lifetime warrantied.

72 people found this review helpful
Verified Reviewer
Original review: Jan. 8, 2014

We use to install them for Rebath. It is not a matter of "if" the liner will leak water under it but a matter of how long it takes for it to do it. A cup of water in the wrong place will make it into a water bed. They will only warranty it for a year on workmanship and charge a fee almost equal to the cost of a new one to drain the water out.

49 people found this review helpful
Verified Reviewer
Original review: Dec. 21, 2013

In 2008, I had a bath liner installed in the main bathroom. About a year ago, the water started to go between the liner and the original bath tub. I don't know why it is doing that. It is taking on more water with each shower. It is now very buoyant and dangerous to stand up. I don't know what to do about it. I can't locate Re-Bath in the Twin Cities anymore. I would like to get it fixed.

Re-Bath response

Dear Ms. Lien, We're sorry to hear that you're having problems with your bathtub liner. Our records show that your bathtub was removed by Metro Re-Bath, but that you did not approve the quote to move forward with a re-installation via Re-Bath. We would appreciate you updating or removing this review to better reflect your satisfaction with the removal of your bathtub. Thank you so much!

46 people found this review helpful
Verified Reviewer
Original review: Oct. 25, 2013

I had a Re-Bath remodel done 6 years ago and now water has accumulated between the liner and original bathtub. The franchise who installed it has gone out of business. I definitely would join a class action suit against Re-Bath and discourage anyone from purchasing their product or services!

57 people found this review helpful
Original review: Oct. 4, 2013

ReBath is not what it lives up to be as other complaints I see the contractor that installed our bath is now out of business and so we have to call and wait a month before someone comes out to fix the tub that continues to lift. The mold around the tub consistently builds up. No matter what is used, it does not come up. The caulk that is supposed to be lifetime mold free is a joke. I'm in for a class action suit against the company. I also believe that since Home Depot promotes this company that they should share in some of the responsibility. I am so aggravated, I wish I would have never purchased this product.

53 people found this review helpful
Original review: Sept. 29, 2013

Rebath is selling a product, not a quality bathroom renovation. They want to wrap your bathroom in acrylic. They quoted me a price of $25,000 for 2 bathrooms. And that was not even a finished product. After they were done, I would still have to get a painter and an electrician to complete the job. They said they do not recommend to anyone. The product is speed. They even say that there are better products, they just cost more?? Even with the so-called speed, the remodel would be six weeks before they would get started. I cannot imagine why I would consider Berschall installation over Berschall starting. I guess that is a question for their business model. The person that came to my house was all about his commission. Buyer beware!

Re-Bath response

Dear Bennie, We're sorry to hear you were not happy with the Re-Bath quote you received. We hope you did find a contractor to meet your needs and would appreciate your consideration in removing your review since Re-Bath did not renovate your bathroom. Thank you!

50 people found this review helpful
Factual basis uncertain
Verified Reviewer
Original review: July 26, 2013

I hired Rebath of tri-cities, WA in the winter of 2012 to remodel my shower. They came over with their "in person" sales pitch and about 50 A+ positive reviews about their work. It seemed legit, but overpriced. I talked my husband into it for two reasons: one, they promise to get the job done in one day and two, because they were backed with 100% satisfactory guarantee and a lifetime warranty. I figured if it all went south, they'd have to fix it for free and that would be worth the money. However, after the demo and install day, they in fact, did NOT finish in the same day. They ordered the wrong door and I had to wait two additional weeks to receive that. During those weeks my caulking started to peel off. I mean, right off.... no effort whatsoever. So when they returned with the door the installer said he fixed it but was very annoyed with my request. It was still not right.

6 months later I called them back because it was literally coming off altogether. They sent another installer that just "covered" the botched caulking and it looked worse than it did before. At this point I was starting to wonder if my $4k shower was meant to be hideous. I called them back a few months later when the base of my shower was covered with mold and told them there was no way to clean it without pulling out the remaining caulking. They sent two new guys out I hadn't seen before. These two said the caulking was horrible, the guy who did it has since been fired and they would fix it correctly, but that the mold was so bad they'd have to replace the threshold. I agreed and when I scheduled the last appt I told Loretta (office manager) that the caulk in the whole shower would need replacing because it was peeling off, done unprofessionally from the get go and I want it done right. She agreed and two weeks later the last installer showed up.

I explained to him before I had to leave that I wanted it done right and it seemed we were on the same page. That night when I returned he missed about a foot of caulking that is a different color than the new caulking. He also said the threshold didn't need replacing after all. So he was there for no more than one hour. I walked into the shower afterwards and was so frustrated by their lack of attention to detail and professional quality of work. I am so done with this company and feel totally ripped off. I want everyone to be warned. Their "reviews" are not true, they do not hire professionals, and they charge WAY more than they are worth. Now I am forced to hire a real professional to fix this correctly because I've had enough. I may just sue them for the cost and hassle.

110 people found this review helpful
Original review: June 18, 2013

I contacted Re-Bath locally to have my master bath remodeled before my husband came home from the rehab after an amputation. They told me it would take 2-3 weeks. I had to pay upfront which I never do but they wouldn't do it any other way (should have been a sign!). Six months later, we still had not had our bathroom done. We contacted their main offices in CA and filed a complaint. After going round and round, we settled for a lesser amount to get our bathroom done and they finally came and got it done. But it was 6 months, not 2-3 weeks as promised! The local dealer went belly up, no surprise! They are under new management and I don't know if they are better doing business or not.

62 people found this review helpful
Original review: June 14, 2013

Re-Bath turned my bathroom into a mold-infested mess. The Franchise went belly up and Re-Bath national won't stand behind their warranty. I'm out about $12,000, a small amount when trying to sue a large company with fat cat lawyers. But if enough of us with damages by Re-Bath get together, we can explore a class action suit against them. I think they intentionally know that their franchisees are substandard. If you feel Re-Bath owes you money for not delivering what you paid for, contact me.

59 people found this review helpful
Verified Reviewer
Original review: June 2, 2013

I was quoted over $23,500 to do a 60 sq ft bathroom remodel. That's around $400/sq ft, at least double/triple what any other contractors quoted for me. Absolutely ridiculous.

Re-Bath response

Dear Mr. Douglas, we're sorry to hear you were not happy with the Re-Bath quote you received. Our average bathroom remodel ranges anywhere from $2,500 to $25,000 depending on the materials and fixtures you choose as well as plumbing and/or walls that may need to be relocated. We hope you did find a contractor to meet your needs and would appreciate if you'd consider removing this review all together since Re-Bath did not renovate your bathroom. Thank you!

50 people found this review helpful
Verified Reviewer
Original review: May 19, 2013

In January 2013, we had a salesman come to my home and do his presentation. We decided to go ahead with ReBath and we were promised that work was to start in 11 weeks. Here it is, the end of May 2013. After many excuses, poor customer service and many accidental damage or mishaps, we are still waiting for help in getting our money back and cancelling the order. After months of phone calls, time missed from work, and aggravation, the owner flat out said, "No, we can't do that." This is from the Pacific ReBath in Oxnard, and the owner’s name is Mike.

We are filing a small claims legal dispute and filing a report with the BBB as well. All we want is to get our 50% down deposit ($5,500.00) and a cancellation of work that was agreed to back in January 2013; that's all. After all the problems and frustration, who would want a business like ReBath to even touch their bathroom? Not me, thank you. I already have an attorney and filing with the courts will begin this week.

70 people found this review helpful
Original review: May 7, 2013

Paid $2247.50 in February 2013, three months later, no response - If a refund is not made, I will have no choice but to file in small claims court.

48 people found this review helpful
Original review: May 6, 2013

First, they began to charge me for work that was not completed. I called to complain and they said, "We'll fix it." One week later, they didn't so I had to call the BBB. Lo and behold, two days later it was fixed. Then the work they completed was done okay, but it was the small things like not cleaning the cabinets out after they drilled the holes in them for handles or little spots of white paint from the trim on the walls. I didn't want to deal with them anymore so I fixed it myself and moved on. Now less than 1 year later, my shower is leaking. This was a huge amount of money put into a really crappy job. Very disappointed with the Re-Bath of Killeen, TX. Buyers beware.

54 people found this review helpful
Original review: May 5, 2013

We recently had ReBath redo our upstairs bathroom. The workmen were efficient and the job was done well. However, I had ordered a matte finish for the walls and didn't get it. When I saw this and called to complain, I was told they didn't make matte finish in the color I got. With the order in front of me, I explained that it was clearly written on the order form. The salesman just kept repeating that it didn't come in matte finish. The installer mentioned that the matte finish was recently discontinued. I believe it was ReBath's responsibility to notify me if the product I ordered was no longer available. Instead, they installed a different product. I got $150 off the $9,800 bill, but was told that was for a different problem. They originally were going to install into the closet area and then couldn't, so the deduction was because they didn't use as much product. So, although I was pleased with the work done, I would not recommend ReBath in Greenfield, MA because they did make an error and made no attempt to rectify it.

38 people found this review helpful
Factual basis uncertain
Original review: April 22, 2013

I wanted to forward you our complaint we made today to the Better Business Bureau regarding ReBath of Houston. Sadly, we are most likely out of $16,800, but at least I feel some justice/redemption if I can warn others of our experience. Here is what we submitted to BBB: We met Jeff from ReBath sales in 2012 to get a quote for remodeling two bathrooms. We were especially interested in a "groutless" remodel. Jeff brought several samples of a thick stone-like material that would be used. At the time, the price of $16,000 seemed high but reasonable for the tear out of two showers, mold remediation, new flooring in one bathroom, removal of tile wainscot in the master bath, and the higher quality stone replacement for the showers/bath.

When the remodel began, we had our first evidence of deceit. The old shower tile and dry wall were removed and significant mold was evident, which was expected. Upon returning home that evening, it was discovered that the old studs and moldy insulation had not been removed. Instead, the wall had been covered with new dry wall (pics available), and you could see the moldy insulation and studs on the bottom of the wall. We halted the project until we could speak with the project manager who explained that the city was coming to inspect the plumbing so they needed to cover that up for the inspection, otherwise they would require another inspection for framing.

I demanded they do the work correctly. I felt very uncomfortable about their plan to trick the inspector. After all of that was finally done correctly, we came home to find our newly installed shower was very cheap prefab 1/8 plastic instead of the thick stone-like material we were shown. Only the stone-like material was used for the base of the shower. In one bathroom, there is a line cut through it about an inch above the base where it looks like they messed up the measurements and cut it too short the first time. The hardware is already rusting.

Both bathrooms look cheap and terrible. They also did not remove the tile wainscot in the master, stating it was not part of our contract. Calls and texts to our salesperson went unanswered. We tried on numerous accounts to contact the owner of the company, leaving messages, with no return calls. We sent an email which bounced back because the inbox was full. We feel completely scammed and unhappy with the final product.

99 people found this review helpful
Original review: April 13, 2013

Beware of ReBath. They did a horrible job with substandard plumbing that caused major mold issues in my condo. In fact, I had to tear into the bathroom in the condo below mine because the mold was so bad. Now I'm out thousands of dollars. The local ReBath agent went bankrupt and the national ReBath company is refusing to do anything to back up their warranty. Save yourself a lot of grief and look for someone else to remodel your bathroom. Now it will cost me thousands more for the attorney I've just hired. I'll get my money back sooner or later. I wouldn't let this trash outfit do a job for me for free.

43 people found this review helpful
Original review: March 29, 2013

ReBath of El Paso - ReBath sales rep failed to make scheduled appointment. Receptionist called within minutes of the appointment to reschedule for the following week. Work was being done for a 94-year-old woman. ReBath’s mistake forced the contractor to go with a much higher costing option, which in turn is costing the 94-year-old woman more money...

25 people found this review helpful
Original review: March 27, 2013

We had our Re-Bath tub and surround installed on Nov. 1, 2012 by Re-Bath of Tri-Cities. From the beginning we found that our tub was squeaky and continued to get worse as time went by. I called within three days to bring this to their attention. It took two months for the installer to come back to assess the situation and another two and a half months to finally replace the tub and the shower surround on March 20, 2013. So far, all is well. I believe it was initially installed incorrectly. During this period of time I made phone calls and emails to Re-Bath and would go two to three weeks without a response from them. Eventually I would have to call again.

I do sympathize with Ken from his 3/13/13 post since he had the same franchise as I did. To anyone out there, here are a few things to keep in mind:

1. Keep a detailed log, by date, of your entire process, which I did.
2. Go to your state's Dept of Labor and Industries' website to check your contractor and see if his licenses are up-to-date and not expired. I had to remind Re-Bath of Tri-Cities that one of their licenses had indeed expired and they had to get it renewed ASAP.
3. Contact your state Attorney General's office with your situation. I haven't had to go there yet.

4. Contact Re-Bath corporate office. I will be doing this soon. This should tell me if they really care. Maybe this will help you Ken.

Finally, after all the hassle, I will not recommend this franchise to anyone. Customer service should be the number one priority. In my business, if I don't build a positive rapport with my customers, I will get negative results. There is a saying that goes around, "If you are going to do it, do it right the first time!"

41 people found this review helpful
Original review: March 26, 2013

I hired Rebath in May 2010. The first problem was the saleslady, Lori, who showed me a whirlpool tub and told me it was the best one because of the location of the jets. The installer put in the tub while it was at work. The next day, I noticed it was not the tub I picked out. After numerous calls to the owner, Carol, and many excuses, she told me the tub did not exist and the company they order the tubs from made a mistake on the advertisement. She said the only thing she could do was to refund me $400. At this point, there's nothing I could do; the tub was already installed.

The second problem, after a couple of weeks of bathing, I happen to go downstairs and the plastic cover over my light fixture had fallen to the floor due to a leak from the tub. The carpet was saturated. I called the company, and they sent the installer back out. He had not tightened up some piping leading from the tub, so he took care of that. I asked him about the carpet on the floor, and he said he couldn't do anything about that. I told him he needed to replace the cover for my light. He went and got a cheap cover that didn't match the other covers in my basement.

The third problem was when the installer put my cabinets in, there was a heat vent behind them. Before he installed them, he said he would put an extension there. Again, I came home from work and the cabinets and counter was installed. I assumed he did what he said he would do. Winter came around and the counter seemed very hot. I could not see behind there so I thought it was ok. On the second winter, I noticed the seams in the cabinets were coming apart, which brings me to this winter. I had a contractor who was doing other work take a look. He could not see behind there either. He said that there is no extension and the installer just put the cabinets and counter right over the heat duct.

I called the Rebath so they can come out and take a look, thinking they would remove the cabinets and do what should have been done in the first place. They first said they had no record of my job at all. I gave them the invoice number. They said they can't find anything. They asked me to make a copy of my contract and mail it to them. I did that. After a week, I called and they said they didn't receive it. By now, I know they're coming up with any excuse. I said, “Why don't you just send someone out to address my complaint?” I was then told that they can’t do that without the paperwork. What legitimate company does not have records after only 3 years? This job cost me $15,000.

They also claimed that the installer does not work there anymore. A week later, I got a call saying they found the paperwork I mailed but after 3 years, there’s nothing they can do. I have dealt with a lot of companies and most construction companies will at least give you 5 years. The salesperson told me they stand behind their work - that was a lie. The lady I talked to (Gwen) had the nerve to say to me, "Can you take a car back after three years?” She said they can send someone out, but there is a $95.00 fee, and there is still no guarantee anything would be done. Why didn't they tell me that in the first place? Simple, they make up stuff as they go along. Please don't do business with this company. Learn from my mistakes.

36 people found this review helpful
Verified Reviewer
Original review: March 16, 2013

I found Re-Bath in a trailer-showroom, which was parked at a Home Depot. A salesman came to my house. On that day I hired them to install a shower. The first issue is the accident. The second issue is the quality of work. The accident: The plumber working for Re-Bath finished his work. He left the property, failing to return the crawl space access cover to its correct position. The contractor working for Re-Bath broke a work light bulb in the bathroom. He asked me for a replacement bulb. When I stepped into the hall closet, my right leg stepped off into the thin air of the crawl space opening. My left leg bent at the knee under my weight and folded up to my rear end. As I fell, my 230-pound body was forced to the right. The edge of the crawl space access caught my right side, cracking a rib. My upper torso caved-in the wall.

I told the contractor to leave. I drove to the veteran's hospital emergency room for care. The VA healthcare was the only health care I could afford (free to me because I am 70% disabled, service connected). Therein began better than a week of agonizing pain of my side. It was torturous to even lower and raise myself to and from the toilet. There are no safety handrails in a private home. After two years, my knee continues to be painful, but my side stopped killing me nearly two years ago. Re-Bath soon began asking for their final payment. When I told the young people calling me that I had to wait to look at the job because I was in great pain and taking drugs for pain due to the fall, they laughed at me. Yes, laughed. What was wrong with the male and female callers? Later, Re-Bath sent a demand letter for payment. I had no ethical choice but to pay them.

The VA appears to be over burdened with Veterans of baby-boomer age and young people returning from armed conflict. The VA sent me to physical therapy and issued more pain relievers. At physical therapy they said there was nothing they could do but that I could "rub it like **". With knee pain persisting, they took x-rays and an MRI. An outside consulting firm reported to the VA that there was something torn in my kneecap and something "clipped". In rebuttal, the VA physician’s assistant in orthopedics ruled that the x-ray showed no damage. The physician’s assistant refused to order a second MRI. The VA's x-ray showed that a rib had been cracked and had healed.

Two years later, I sought private treatment for my knee when becoming eligible for Medicare at age 64. A wonderful primary care doctor sent me to a wonderful orthopedic surgeon, the first real doctors seen for my knee. The orthopedic surgeon sent me to physical therapy for several weeks, three times per week. That wonderful care has helped strengthen my knee. As my therapist said, the strengthening will make me more comfortable. It has but pain remains. My limp is 95% less though pain is virtually a constant companion if I walk fast.

I talked with an attorney after the accident. He told me what my doctor would have to have documented were he to file suit. I explained that I was never seen by a real VA doctor and couldn't afford to pay for a private doctor. I told the lawyer that the VA was done with me. The two-year window of filing suit recently closed. With no chance of obtaining satisfaction through legal recourse, Re-Bath has left me with a painful knee and has done no more than laugh at my misfortune, which is a direct result of their negligence.

Yes, I'm old fashioned and an old man or a person in the last quarter of his life, but where human decency and integrity are absent, a void is filled with indignation at any age. Indignation shares this life with pain. The second issue is one of color matching, which Re-Bath was not informed of. I saved up for this job and paid a pretty penny for it. I paid extra for a matching soap and bottle holder for the shower corner. I was in so much pain for so long that I didn't care to really look at it. In fact, for several months I used a second shower. I couldn't enter the bathroom. The job represented lowly human behavior.

The color difference between shower walls and soap holder is clear to the eye. I've grown accustomed to it after two years. Should I have called Re-Bath and complained? Yes, but I could not bear to look at a reminder of Re-Bath nor bear to speak to them. As a side note, the contractor left me a tube of caulking and instructed me in how to apply it to the shower pan.

34 people found this review helpful
Verified Reviewer
Original review: March 13, 2013

Re-Bath of the Tri Cities did a beautiful job on my bath remodel. All of their installers were courteous and respectful of my home. They put down drop cloths leading from outside to my bath. The job was done in only two days. The only problem came with the floor. My wife had picked out white tile with black grout to match the wainscoting installed on the wall behind the toilet. The tile that was installed was far from white. It was a shade of yellow, which Re-Bath called oyster white. Before the job was started, we were told that if anything was not right, they would remove it and replace it until it was right. When we told them that the floor tile was wrong, my wife was told the floor would be made right for a price. We have paid Re-Bath because we did not want the installers to have to wait to get paid for their labor. We are not satisfied and have no leverage to use with Re-Bath to have the mistake rectified.

20 people found this review helpful
Original review: Jan. 26, 2013

Re-Bath installed our bath/shower in our upstairs bathroom in 2009. It was not installed properly and leaked into our downstairs bedroom. They came and repaired the leak. The pipes were not attached correctly. Later, I noticed the tub insert was not glued to the original tub and water was seeping into between the two. They came and re-glued the tub and re-caulked. Now 2012, the tub/shower is leaking again into our downstairs bedroom and the labor is no longer warrantied (only 2 years). Long story short, don't use Re-Bath. Shortcuts in remodeling your bath is not worth the pain.

33 people found this review helpful
Factual basis uncertain
Original review: Jan. 12, 2013

I hired Re-Bath in June of 2012 and gave Barry ** of Fond du Lac, Wisconsin $7,000 down for a complete bathroom remodel. He has been a "no call, no show." And to date, January 11, 2013, he has yet to deliver any goods. I have taken him to small claims court only to win the case but not to get my money back. In the midst of this, I have received calls from other suckers taken by this scam. Please do not give Barry ** any money for any job because he will not deliver. He is currently working under another name. Now, he is working as Perfect Home Services Inc. DBA. He is going to take your money and he will not show up to do the work. If you have been taken by this scam artist, please file your complaint with the court system.

30 people found this review helpful
Factual basis uncertain
Original review: Nov. 28, 2012

This company is a total sham! The Re-Bath franchisee took our $5,000 down payment and never came to do the work or return our money! I called corporate but all they care about is their online reputation. The fact that customers of their franchisees are being scammed is of no concern to them and they won't even address the problem probably because they’re getting too much money off the franchisee's fees! It's 14 weeks out and we still have not had our $5,000 returned to us. So apparently, they think they can steal money through contracts and that's okay!

34 people found this review helpful
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Verified Reviewer
Original review: Sept. 26, 2012

I am 88 years old and a long-time customer of Rebath, and I had bought a walk-in bathtub (Model 4828ST) in every house that I lived in. I was very satisfied until this year, when I had a problem with the air bubbles system in the tub and with the automatic drain system. I called them in July of 2012, and nothing. I've continued calling and calling, and every time, I talk with this very nice lady who is trying to help me. But she can never reach anyone from the service department. They are out on the field or not in the office. Every time, I get the same answer that someone will call me back. One time, they actually did call and said that they need to order something and that when they will have it, they will let me know and schedule an appointment. But they never did. Last time I called was three days ago. When I asked to talk with the manager, the lady said that he is not in the office and that he will call me the next day. Again, nobody did.

I really like the product, and I will like to take full advantage of using it, which I can't if parts of it are not working. I also have a doctor's order of taking a jet bath twice a day, which I cannot do since they don't work. I also tried to contact a regular plumber, even though my tub is still in warranty. But I couldn't find one that knows how to deal with this product. I don't know what else to do, so maybe someone at Rebath will see this complaint and do something.

31 people found this review helpful
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Verified Reviewer
Original review: Sept. 19, 2012

A Re-Bath salesman came to our home and used high-pressure and highly manipulative techniques to try to get my husband and me to commit to their offer the night of the estimate. The presentation took 2.5 hours and clearly was not altered at all, even though we were trying to hold/entertain a 2-year-old who we had to keep up past her bedtime because the guy just kept going on and on. Most of this presentation was spent watching a PowerPoint of information I already knew about the company from researching them on the internet.

From the beginning, the salesman seemed more interested in interrogating us over other options we were considering and giving me his opinion that other remodeling companies we had received bids for (and we didn't give him names of companies because that felt awkward) were not trustworthy or respectful because they were taking a couple days between taking the measurements and the final bids. He asked me, "How does that make you feel that they didn't respect your time enough to give you a number?" I thought to myself that it doesn't bother me that a company understands that remodeling a historic 1947 home's bathroom requires a little more thought than taking measurements of surface materials and plugging it into a 10-cell pricing chart (like Re-Bath did), and it definitely isn't good business practice to make a major home improvement decision without investigating a few different options.

The salesman wasted so much of the presentation trying to badmouth who he assumed was bidding on our remodel. I finally just said that I'd prefer to focus on what Re-Bath had to offer. It was clear to me from the salesman's behavior he must have received some extra incentive for signing a person up the day of the presentation. He was clearly angry with me when I told him we would be taking a week to look at all of our options before making a decision. He actually said, "So, you've just been wasting my time then?" Additionally, I can say that while these look like good quality imitations of stone/tile work, it is not worth paying over double the cost of even higher-end tile/grout systems. (Re-Bath bid us $8,400 for just the shower.) Re-bath materials have less resale value regardless of what a Re-Bath salesman thinks of these products and when most people end up staying in their home for 10 years or less. This isn't smart investing, and in the end, that is what you are doing every time you improve your home.

On a final note, while I am not LDS, I found the following conversation that occurred at the very beginning of the meeting unprofessional and offensive. The salesman and his "trainee" were talking to us about our daughter and baby on the way. Making conversation, I asked each of them about their kids and the trainee said he had five children. The head salesman then added something like,"Yeah, he used to be LDS and you know how that goes," giving me eyebrows. Now, I realize that this guy has noticed we have a wine rack in our living room and a coffee pot in our kitchen, and made an assumption we are not LDS/mormon, and now is making a comment to me about a religious stereotype? Not appropriate and I wish I had ended the presentation right then since this was my first red flag of many — seriously, too many to list out here!

Re-Bath response
Dear Ms. Carroll,

We're sorry to hear about your experience with one of our Re-Bath Design Consultants. We understand that our franchise owner did reach out with a personal apology. We hope you felt the owner's apology was genuine and that the consultant's comment is not a reflection of Re-Bath. If so, we would appreciate your consideration in updating this review and/or removing it entirely since you decided not to have Re-Bath install your bathroom. Thank you!

28 people found this review helpful
Original review: Sept. 1, 2012

Re-Bath Madison, WI does not deliver. We met with Re-Bath salesperson, Barry, to have new shower doors and additional work done. We signed the contract and were told it would be 6 to 8 weeks. We had to call them at 10 weeks to find out what the status was, nobody called. Then they scheduled the installation date. Well, 8 am came the day of installation and nobody showed up and nobody called (we shifted schedules around, etc. to facilitate this). Nobody called back to reschedule the installation. We have called the corporate office but they cannot help except talk to the franchise manager which is no help. We want our money back and have submitted to them a letter to terminate the contract. It has been 3+ weeks and Barry has not gotten back to us even though we call him many times per week. This company is a sham.

19 people found this review helpful
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Verified Reviewer
Original review: Aug. 23, 2012

I requested an in-home estimate to replace a shower, toilet, and flooring. The salesman who came had very few samples and was reluctant to go through steps to obtain and display more. Quite frankly, my wife and I have to take some of the responsibility for allowing ourselves to be rushed through the process, but we did make some picks from some small samples of the flooring and shower walls. After agreeing to the deal, we were then told that we would have to wait 3 months for the installation and would have to pay 1/2 down. We should have backed out then, but we went on with the deal and paid the down payment. Time went by, and after 3 months, we had heard nothing. So my wife called and the lady on the phone said, "Okay we'll schedule you right away" (?) So the job began shortly.

We were told that it would be a 3-day job. Things seemed to go okay at first, until the installer brought in the shower wall materials. It looked nothing like what the wife and I thought we had selected. The installer assured us that the pattern was what had been ordered. So it had been months since the order was placed and the bathroom was torn up, and I was ill, so we gave them the benefit of a considerable doubt and allowed the installation to proceed just to get it over with. The end result was what I would consider to be a mismatched floor and shower enclosure. So the installation proceeded. When it was time to check out the job, my wife did it because I was very ill. She wasn't careful enough and gave the installer the remainder of the money. Most of the job was done okay but the installer had obviously rushed to finish up. There was silicone caulking excessively smeared around on ceiling, walls, and baseboard.

The quarter round had been removed to allow for the floor installation, and had primarily been stuck back in place with caulk. One outside corner had a gap of almost 1/4 inch. When I called later to attempt to get the situation corrected, the salesman tried to explain away every complaint and displayed no interest in satisfaction at all. When I told him that the silicone would prevent paint from stocking, he tossed off the statement with a comment about "having to caulk the seams" to do a proper job and refused to accept the fact that there were smears as over an inch from a shower wall joint. He called back the next day and said that he had been told that a local paint store had something that could be painted onto silicone and then painted over. The representatives at the paint store said, "That's a lie!" So, I went ahead when I had recovered from my illness and, with a lot of effort, scraped enough silicone off to allow painting, and fixed my baseboards.

Lessons learned - don't trust salesmen. If a salesman has samples and does not have something you really like, end the session until he can produce more. Do not accept a 3-month schedule. Do not pay half down. Confirm before the installation starts that the materials are what you ordered. Do not pay the remainder of the money until you have thoroughly inspected the job. Do not assume that just because the first couple of days' work looked okay that the last day's work will be done to similar standards. And so on. In other words, be a lot better prepped consumer than I was and be a lot more insistent. Also shop around. I have already started getting estimates on another bathroom (Re-Bath excluded, of course). I am taking my time and have already found out that I can really beat Re-Bath's price. My only consolation is that I have definitely cost Re-Bath at least two jobs so far and I enjoy passing along comments to people looking at Re-Bath's display at Home Depot. People do seem to listen.

55 people found this review helpful
Original review: Aug. 9, 2012

The problem started on 6/6/2012 with Re-Bath. A sales rep came out and he told us (me and my wife) that he could make a bigger shower. However, the shower we received was smaller and the space between the top and the bottom was very minimal. It was also leaking from the left side and under the door. I paid $6,500.00 for this shower with my Home Depot card. The sales rep never told me about the Baltimore code when installing a shower, where you need a certain amount of space for medic to come in, so now, they want to credit me $1,100 and want me to pay the remaining balance of $5,400.

21 people found this review helpful
Original review: July 30, 2012

After having my whole bathroom done by Re-Bath in May, I am still waiting because they have to tear everything out and start over! It will be August when they do this. In the meantime, we had to cancel all of our flooring work and driveway, garage, porch! They screwed up our whole summer with our company. Almost 2 and 1/2 months of plywood floors in our rooms. Their salesman know how to get you! Please if you're thinking of having Re-Bath do your work, look for someone you can trust. They make it sound so nice and fast, but believe me, you will regret it.

24 people found this review helpful
Original review: July 23, 2012

It was very nice to start with but now the tub is cracked and I have tried for 6 or more years to find the people who did it. They are no longer in Columbia. I am 70 and Ralph is 91. We do not have the money to fix it or buy a new one. These people lied to us. Can anyone help us?

Re-Bath response

Dear Mr. & Mrs. Graham, We're sorry to hear about your experience with your bathroom remodel by Re-Bath. We would appreciate the opportunity to discuss a resolution with you. Please reach out to our corporate customer service office at 1-800-426-4573. We look forward to hearing from you -- Thank you so much!

16 people found this review helpful
Original review: June 1, 2012

Say no to Re-Bath! My Re-Bath nightmare: I met with Ron, a salesman from Re-Bath, on Friday, June 3, 2011 at 6pm in my home. After his sales pitch, I picked out the bathtub, tub surround, tub/shower fixtures, 1 round toilet, and wainscot for lower wall and trim. I was informed I would receive a 210% discount if I made a down payment that night, and that work would begin in 36 weeks. I put down, in good faith, a $5,000 down payment. I was promised I would not be without a 4 functioning toilet at any time and all work would be completed within 53 consecutive days. I did not get a round toilet. The one I picked out and paid for was damaged, so Tristan took it upon himself to pick out one he liked and installed an oval one, which is most definitely a man’s toilet, not a woman’s which is quite uncomfortable and ugly.

I do not recall ever seeing in writing the 10% discount I supposedly received. I was promised work to start in 6 weeks. It was 2 days shy of 10 weeks! I was without a toilet for 3 days and without a shower for 5, which covered a weekend! All work was guaranteed to be completed within 3 consecutive days, whereas it took 5. On August 17, 2011 (almost 10 weeks [75 days] later!), Re-Bath finally came to install my dream bathroom. Or so I thought! The problems I found, I reported to Re-Bath via email to Stephanie who assured me everything would be taken care of. When the work was complete, I noticed there was no electricity to 4 rooms in my home that had previously worked.

The bathroom light/fan/nightlight did not work properly. The light and fan were connected to the same switch and the nightlight did not work at all. I did not receive the paperwork/warranties from the items I purchased (sink, vanity, mirrored medicine cabinet, and toilet topper). When I received a final bill, I emailed Re-Bath and informed them I would pay the bill as soon as they fulfilled their promise to fix the problems and give me my warranties for items I bought. A Re-Bath representative hired an electrician to fix the electrical problems, if they found they were due to Re-Bath’s mistake. He came out on August 25, 2011. The letter from Schwartz Electric states that they did indeed find that the neutral or white wire was not making connection back to the panel. That is because Tristan cut it! They could not find any connection with the work in the bathroom to my problem.

They admitted they broke off a switch plate cover to the basement light switch, and left the mess for me to clean up. They admitted the chipped paint off a blank cover on my ceiling and pried it open. This has been covered for the past 25 years! They admitted to entering my attic. They totally missed that the light/fan switch in the bathroom did not work properly. How could a trained electrician miss that? They reported numerous code violations (all homes have code violations as codes constantly changed. This home was built in early 60’s, so obviously there are code violations compared to today’s standards!), caused numerous damages to my home! Damaged drywall when removing kitchen switch plate cover, damaged ceiling when removing pained over cover, damaged ceiling in kitchen/living room when in attic, and destroyed outlet cover in basement and left the mess.

As I did not trust the electrician Re-Bath hired, and who could when he missed the most obvious problem - the bathroom light switch not properly working - I hired Fox Electric. Matt, an electrician with Fox Electric, came to my home on Friday, September 2. He found/repaired the following: Bath fan has 3 circuits, two (fan and light) of which were connected to one switch the other (night light) not connected at all. He repaired it, so all three are connected to their own switch. He found the bath fan was installed incorrectly, was not properly braced to support unit, but held up by drywall and one screw. Bracing between rafters is required. Also it was found that electrical connections were made outside of junction box and junction box cover was pinching the wiring. He found other two switch circuits were cut and tapped in attic! Not code!

Matt informed me that all junction boxes are required to have access, one was covered up by Re-Bath. He found that the vanity light was installed against code and the back plate for fixture was missing. When the vanity was removed, found circuit for kitchen light and other cut and tapped in the wall! Matt found hot lead cut and taped in wall as well. He found all circuits in junction box were cut and left in wall, when electrical junction receptacle to the right of sink was removed to cover it with the wainscot. I did not want this to go to court. All I wanted was for Re-bath to own up to their mistakes and do the right thing by paying for the electrician and repair to my ceiling. And I would pay what I owed (if anything) once these costs were deducted from final payment. Now, I have a white trash bathroom and white trash kitchen/living room. I’m heading to court in 2 hours. I hope the judge sees Re-Bath for what they are.

30 people found this review helpful
Original review: April 23, 2012

I am very dissatisfied with the service and attitude of the owner of the Re-Bath store in my area. Upon ordering my bath liner, I was shocked to learn I would have to wait nearly 3 months for the installation. With promises from the salesman that they usually arrive earlier than that, I signed the paper and applied for the loan.

The date of the promised installation came and went, and I waited a couple more weeks after that before I went in to the store to find out why I hadn't heard from anyone. The owner, Nick Falletta, was very unhelpful and made lots of excuses. He said he had no idea why the tub was not here and said he could contact the factory but said they usually don't answer him. It was a very strange encounter, and he seemed very defensive and kept talking around in circles and not answering my questions directly. He felt sure there was a problem at the factory and promised I would have the liner soon and made a date for installation in about 2 more weeks. He said he was sure the liner was on its way.

The day of that appointment came and went, and I heard from no one. No one came that day. A few days later, they called me to say my liner was here and would I like to set up an appointment. It was like they hadn't even known about the appointment I already had. The lady was very glib and just said, "Well, let's schedule it now." I did get an appointment within a few days. The installers were polite and prompt, and when I asked them if I needed to remove the shower curtain for them, they said no and that they would do all the work and put the bathroom back together when they left.

I went to work and left them to finish the job. When I arrived home, they left my shower curtain on the floor balled up and had broken my rod and one of the curtain rings and not put it back up. The caulking around the edge of the tub was uneven too.

I called the next day, and they sent someone out the next day. He arrived promptly and cleaned up a little spot on the edge of the tub and said the caulk was the best they could do. He said the rod was old and was not their fault it broke and that it should be okay anyway. He said he could glue the ring piece but that it would take a while to warm up his glue gun. I'm not sure why he didn't plug the thing in when he got here, but I had to go to work by the time he was done with all the other stuff. So I couldn't wait anymore.

When I told him I was still unhappy with the caulk job and wanted the owner to call me, he said I could just call the owner myself. I really felt like I was getting the brush off and not getting taken seriously. I spent $1800 and felt like they had my money now and didn't care about my satisfaction or inconveniences, leaving my bathroom a mess to boot.

A week or so later, I went in to the store to talk to Mr. Falletta; and again, he talked and talked and made excuses and made no attempt to satisfy my complaints, except to offer to have another technician to check out the caulk. But he said the guy he sent out was the best he had. I declined that offer since I didn't feel he was sincere and was tired of messing with the company.

I fixed the curtain ring myself and just put up the shower curtain and rod myself, and I hope it stays in place on the tiny little piece of plastic left for it to rest on. There's no hope of getting the caulk to look better. I figured for $1800, I should have even caulk and a new shower curtain rod. There's nothing I can do now about the ridiculous delays, but I hope the public will avoid this company.

I will not refer Re-Bath to any of my friends, mostly because of the owner's cavalier attitude, ineptitude at being able to discover the reasons for the incredible delays in delivery, and his excuses for his employees' poor performances.

26 people found this review helpful
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Verified Reviewer
Original review: April 22, 2012

Re-Bath came in and did a remodel for us through the VA. They put in a whole new shower. As a wife of a veteran, I would have expected some respect but didn't get that. They left the bathroom a mess. They knocked off a bunch of tiles and didn't put them back on. They widened the door in the bathroom and did a really bad job of it. They put in a exhaust fan and did not vent it to the outside which is against the law. It goes straight upstairs and will cause mold and mildew. They got mad because a contractor that is related came and saw what a bad job they did, so he contacted them and they told me they didn't know I was going to have a contractor check out their work. That should not have mattered. If they are going to do a job, they should do it right in the first place.

What they did was illegal and to be doing it to a disabled veteran, I would say that is about as low as they can get. At the time they were doing the estimate, the VA called and told us that they thought my husband may have cancer. The person that did the estimate told me she will let us keep the exhaust fan if we promise we will not use it. It is connected to the light so I told her I can't promise that. She got very rude with me. The list goes on about the things that are not right. The gripper bar was placed in an angle that could cause my husband's hand to slip and he could get hurt. Please people, do your homework first before you have someone come in and do something that is illegal.

17 people found this review helpful
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Verified Reviewer
Original review: April 7, 2012

I had a Re-Bath franchise remodel my bathroom by changing out the tub to a shower pan. They also installed three wall panels. After a period of time, I noticed that one of the wall panels began to separate from the shower pan. It appeared that the wall panel was cut too short. The franchise came out twice to attempt to repair. After the second attempt, the installer stated, "If this doesn’t work, I'll replace the wall panel.” Well, it separated again and now the franchise is no longer in business. When I contacted the headquarters customer service (Lisa **), they said, "Sorry, we can help you.” Does the main franchise have any obligation to fix the problem?

Re-Bath response

Dear Mr. Berry, We're sorry to hear that your local Re-Bath franchise has gone out of business. Our records do indicate that you've spoken with Lisa, our corporate customer service specialist, and that she was working with you to attempt to resolve the issue to have your sealant fixed. This type of work does fall outside your contracted warranty so there is a service call fee. If you'd like to take advantage of this option, please contact Lisa again and we'll be happy to service your bathroom right away. Thank you.

15 people found this review helpful
Original review: March 24, 2012

On March 15, 2012, I scheduled a March 23 estimate in Spokane, WA. The lady on the phone said, no problem on that Saturday at 12:30, but she didn't seem to be all there when I called, like she was out in space. I waited until 1:00pm on March 23 to call to see when they will show up. The same lady had no clue about anything and nothing was scheduled for me. I told her thanks for wasting my time, all she said was "I know my job, thank you very much." Really! You lost one customer because of her. I guess, times are good to lose business.

Re-Bath response

Dear Mr. Spradley, We're sorry to hear about the trouble you had requesting an estimate for a bathroom remodel. While we assume you've already had another company complete the work, in the event that you have not yet remodeled your bathroom, we would welcome the opportunity to earn your business! Please call us at 509-321-2315. We would also appreciate your consideration in updating and/or removing this review if you have renovated your bathroom with the help of another company. Thank you!

10 people found this review helpful
Verified Reviewer
Original review: Feb. 23, 2012

We contracted with Kentuckiana Re-Bath to totally re-do our main (and only bath with a shower) bathroom in July 2011. It is now February 23, and it is still not put to bed. We were told to have all painting and electrical work completed before they came to install. We paid 1/2 the money down (over $4,000) in July when we signed the contract. We did not hear anything back from them until the last week in September. When they called on the last Thursday in September, they wanted to come the following Monday. Not much notice, but we were told by the salesperson that when they call, we better be ready or we would be put to the bottom of the list again. We were.

We were told no one had to be there, but thank God my husband was and was downstairs in our basement with our dogs. Otherwise, our basement would have been totally flooded. Twice, he had water gushing into the basement, and he didn't have a clue. My husband had to tell him. My husband also had to clean up the mess twice.

On the first day, one of the walls was mis-cut. When I came home from work and told Mike this, he wasn't happy about it and told me that it could take another 2 months to get another wall in. I believe he was trying to get me to just live with it. On the second day, Mike installed the vanity and then realized they had ordered the wrong size and my door wouldn't close. Again, we were told that it could take another 2 months to get another vanity in. Instead, they took the vanity back to the shop and tried to cut it down to fit. This is the vanity that we were told was so high quality that we should never ever think about screwing or nailing anything into it.

When they brought it back and installed it, we noticed that nails were shooting up through all the drawers and had even splintered the wood. I actually cut my finger on one of these nails. When my husband said something to Mike, he said he noticed it. We both thought that was strange. I guess they were just hoping we wouldn't say anything. Why would you install something that was obviously not the high quality that was promised? It was refurbished as far as we were concerned.

For the first 45 minutes of the presentation in July, we had to hear about what a terrible company Bath Fitters is. Picture after picture of the excessive amount of caulk they use. Re-Bath is using just as much. We had 2 inches of caulk around everything. Walls were cut crooked. Definitely not the quality beautiful bathroom we were promised. During all of this, no one from the office called us. The only person talking to us was the installer, Mike, and he had become frustrated after he kept making mistakes. He just wanted off this job.

During one of his visits, he left our house without telling my husband (who was downstairs with the dogs out of his way) and left our front door wide open. After all of this, we noticed that they have knocked a hole through our wall into our bedroom. Now we not only have a bathroom that has not been completed in the 3-day max time but a tumor-like bulge coming through our bedroom wall.

Finally after sending an email to our salesperson, Cindy (and getting a very argumentative response back, making us to feel like it was our fault), I got a call from the owner, David **. He came to our house, looked at everything, seemed to be professional, and told us he was going to take care of everything. He has the hole in the wall fixed, and professional painters paint our bedroom. He also has them paint the bathroom because he thought they had a way of putting something on the caulk so it could be painted over, but the painters said that was no such thing.

Also, there was a nail hole in the wall by the vanity where they have originally installed the incorrect size. When the correct vanity was installed, of course, you could see the nail hole in the wall. Mr. David explained the only thing to do was to take the vanity out and replace the wall. We all agreed to let Mr. David install a piece of molding (again on our brand-new high quality vanity) to cover this nail hole. My husband and I just wanted this to be over.

During all of these months, I had relatives who couldn't stay at my home and had to stay in a hotel when visiting from Louisiana (end of October, again our remodel started the 1st Monday of October). I had Thanksgiving, Christmas, and my granddaughter's first birthday party, but I still had all of my bathroom supplies sitting in laundry baskets in other rooms.

The above are just the major issues. We decided to live with several covered-up mistakes that were made just to end this. Mr. David agreed to a reduced amount because our 3-day max bathroom remodel took from the 1st Monday in October until the painters left on December 27. In every advertisement, the big thing that is promoted is the quick turnaround. As a matter of fact, from Thanksgiving until Christmas, I had to hear commercials on the radio stating that I could call and still have my new bathroom by Christmas. How in the world could that be when I had given over $4,000 for my bathroom in July and still didn't have mine done?

One week after mailing the final payment, I receive a letter which stated the balance was still on my account but they wouldn't take legal action at this time. I called Mr. David. I left message after message but received no return call. Finally, I sent an email to the Re-Bath corporate offices, asking someone there to please have him call me.

The following Monday, January 23, he finally returned my many, many calls. He stated that his accountant had told him to send the letter because he was writing off the balance as bad debt. It wasn't bad debt; it was reduced payment for taking so very long and us just settling and living with the many mistakes and cover-ups. I also explained to him that we were told that this was a lifetime guarantee and that we would never have to call a plumber for anything to do with this bathroom. We had never received any of this information. He said that the information was not sent until the job was completed. I told him I wanted the warranty information and a letter sent saying we were paid in full.

My credit is excellent, and I certainly do not want this screwing that up. It is now February 23, and I have received nothing. My many calls have been left unanswered. I spoke to a Lisa in customer service at corporate on February 17, who acted like she cared; but obviously, nothing has still been done.

I just don't know what to do. Obviously, Re-Bath tells you what you want to hear but is not very good on the follow through. We just want this to be over. I want my warranty and guarantee and a letter signed and notarized stating my account is paid in full. I just can't understand a supposedly professional businessman handling this situation like this. They make the mistakes, and we get treated like this? What kind of crazy company is this?

Re-Bath response

Dear Ms. Curry, we're sorry to hear about your experience with your bathroom remodel by Re-Bath. We would appreciate the opportunity to discuss a resolution with you. Please reach out to our corporate customer service office at 1-800-426-4573. We look forward to hearing from you -- Thank you so much!

14 people found this review helpful
Original review: Jan. 10, 2012

Re-bath salesman named Jerad from the Denver office looked at the bathroom yesterday. I had to excuse myself for a few minutes and when I came back, they were both standing up and my wife told me to get him out of our house. It seems that he made a pass at my wife while I was in the next room.

Re-Bath response

Hi Andy, we're sorry to hear that someone in our industry may have acted inappropriately while quoting a job in your home. We've reached out to your local franchise about "Jerad" and they have not had a sales consultant named Jerad/Jared on their staff at all. Perhaps this person was from another company and this review is accidentally misplaced? We would appreciate any consideration you would give to updating this review, removing it entirely, and/or reviewing the correct company if you can recall their name. Thank you!

10 people found this review helpful
Original review: Dec. 31, 2011

Most of you people have no common sense. Do you really think that any company would be cheaper than if you just do it yourself? Stop wasting salesman's time! If you can do it yourself, "have a guy," or like the cheap ** from Home Depot--then do it! If you think that you can do tub, walls, plumbing, accessories, fixtures for less than $5,000 then you are an **. Also, ceramic tile and bath fitter products are two different things. Like comparing apples with apples. Get your ** uncle, your brother-in-law, or your handyman neighbor to do the job. Then, when they ** it up and you have no warranties, cry somewhere else.

Companies are out to make a profit. It cost them money to send a salesman out to your house for a second time because you ** didn't do your research, so they pass the savings unto you to sign and make a profit. Bath Fitters is not out to give product away, so quit your whining if they ask you for your business. Use the Internet, do your price research and then call for the appointment. If you have no money and have a bad credit, do everyone a favor and leave them alone. Grow up. Go get your plastic and fiberglass tub off the shelf at Home Depot, go get your ceramic tile, go get your ** handyman to do your bathroom and when he is done, maybe he can throw in some new windows too. Then, call a professional company when you are ready to replace the ** work that was done.

9 people found this review helpful
Original review: Dec. 4, 2011

They treat the franchisee very poorly. Everything that goes wrong is your fault, not theirs. The bathtub liners will fill up with water in a couple of years. Think about it, a cup placed in another cup and even the smallest amount of water will make it into a water bed. We just gave up--between the customer and Re-Bath, we could never get any sleep.

11 people found this review helpful
Original review: Nov. 18, 2011

On Friday, July 1st, 2011, we decided to go with Re-Bath instead of Bath Fitter (we did get an estimate from them, also). We expressed to your salesman (Dean **) the importance of wanting a larger tub than we already had. He had to go back and forth with us several times on the phone, taking measurements, until he investigated and stated he could get the size tub we wanted. The agreed upon tub size was exterior 30 wide tub with INTERIOR measurements of 24 wide, 59/60 long and 14 deep.

Monday, August 22nd, was install day. The installer (Dave) was not very competent. He had turned off the water main, then removed the faucet handles. When he went to turn the water main back on, he had left the spigot open, so water was pouring into my open floorboards/joists. He asked for towels, I gave him older ones. they weren't enough, and he asked for more, so I gave him nicer towels. They were filthy when he gave them back to me.

I went outside to look at the new tub in my driveway. It looked oddly narrow. So I measured just the interior. The width was only 22, so I called the salesman. He looked into it and called me back, stating that the size tub I wanted/ordered/he agreed to, did not even exist. Evidently, Josh at the office was looking up the wrong type of tub, so that size exists, but not for the type of system we were having installed. I was aghast! What was I going to do? I had a huge hole in my wall/floor, and my old cast iron tub had been jack-hammered into pieces? And the agreed upon size tub I wanted didn't exist, because of a mistake on Re-bath's part?

Someone, somewhere in Re-bath had to have known that the incorrect size tub was being sent to my house. I allowed the installer to put in the 22 tub, with the condition that, I would not get a chance to take a bath until the weekend, and I would let Re-Bath know, then if I was satisfied with the smaller tub (Also, Dave tried putting in the new tub with the nails still in the studs! He left broken glass in a bag in the hall and when my dad walked by, he cut his shin on it). He also left the bathroom and toilet filthy with the grime from the drain, and the jack hammering knocked tiles loose in the adjacent bathroom, which Dave agreed to grout.

The weekend came, and trying to take a bath was quite a joke! The width was a little tight, but even worse, the water barely covered me! I measured the depth, and it was only 12! It was supposed to be 14. I was furious! Also, when we take showers, the bottom creaks/groans/moans so loudly, it can be heard in the next room, over the noise of a box fan, and an air purifier!

I called the salesman to let him know of the additional mistake (12 instead of 14 depth), and the unbearable noises the tub makes when showering. He gave me the number to the local franchise owner, Jim. I called Jim. He could not have cared less about any of my dissatisfaction. His rebuttal is that, I authorized them to put in that tub. No I did not! I authorized a 22x59x14 (since there is no 24x59x14), to be installed, and that is not what is in my bathroom. He had never received complaints about the noise. it is not possible, because it is sitting flat on the floorboards. I am no rocket scientist, but the exterior is 15 and the interior is only 12. My math says there is a 3 gap between the tub bottom and the floorboards!

He was adamant that he was not going to come out, and do anything, certainly not anything for free. I asked if he would then rebate some of the money I had already paid, and his answer was no. He offered no concessions whatsoever to try to appease this unhappy customer. I wish I had paid by credit card so I could have contested the charge!

The only saving grace is Dean, the salesman. He was not above being bothered to come out, and see about the creaking/groaning. He agreed to try to be a go-between for us and Jim. It has still been a process of waiting weeks, and not hearing anything. We initiated a call to Dean, and he replies, "you mean no one has called you yet?" Our answer, no! Currently, they are looking into what they could apply/spray under the tub to help with the noise. Now that they are investigating, apparently the noise issue is more common than they thought. To this day, we still don't know what is going on concerning products to help insulate under the tub. Also, caulking is already pulling away from the back wall (after only 2 months), to which it took 2 weeks to hear back from the repairman.

I believe that I have been reasonable, and more than patient. If this issue does not get resolved to my satisfaction, I will have to take measures. I have contacted the Better Business Bureau, Angie’s List, Ohio Consumer Affairs, Ohio Attorney General, my uncle (who is a prominent lawyer in the region), and my friend (who directs the news at the local Fox TV station). I have also posted on Facebook about the lousy service and product. A response would be greatly appreciated.

I assume your company normally doesn’t just install “whatever size tub they feel like” into homes. I would like to hear from you no later than December 15th, 2011. The outcome I am expecting is either : 1)for you to replace the tub with a deeper tub and do something about the irritatingly loud noise it makes (assuming the new tub may creak, also), or 2)a partial refund (the cost of the tub itself), and you do something about the irritatingly loud noise it makes.

12 people found this review helpful
Original review: Oct. 5, 2011

In the winter of 2007, my husband and I went to a local home fair where we visited a booth for Re-Bath, and they sold us their products and services. We had them come to our home in March of 2008 to give an estimate for the complete remodel of our shower/bath enclosure. They quoted us $5,700 dollars and we would need to put down a deposit to order up our fixtures and materials. We gave them a check for $490.

He left and contacted us, stating that he needed to come and get an extra $200 dollars for a down of 10%. We foolishly gave him cash! Though we did tell him that we didn't feel comfortable giving him cash, he made a photocopy of it and signed it. He stated that a few weeks will go by before the office will call to set up an "install appointment". That call never came!

A few weeks went by and we started to worry, so we called, and called, and called. We sent off letters; we filed a report with the BBB. Nothing has happened in 3 years. I sent off a letter to their corporate office in August 2011, and they ignored it. This company is the worst company we have ever dealt with!

18 people found this review helpful
Original review: Sept. 13, 2011

We had Re-Bath remodel our bathroom last year, and we applied for a loan half of the total amount of the job; it was $2300. Re-Bath had EnerBank give us a loan for $2300 with zero percent interest. So, we did go with the remodeling. At the start of the loan, we got a payment book with the dates and the amount to pay dated September 2011. The loan was done in September 2010, and we didn't get anything from them until December 2010.

I made the first payment of $500 on December 12, 2010, check number **. The next payment was January 7, 2011 for $300, check number **. Then the next payment was February 4, 2011 for $500, the check number **. Then on February 21, 2011 we made a payment for $500, check number **, and the last payment was on March 8th, 2011 for $500, check number **. If all payments will be added up, the total would be $2300. Mind you, during the time that we were making these payments, we received no email or snail mail from EnerBank. So, we figured since I can see it online and it shows that it's paid off, maybe it's already done. Today, September 12, 2011, we got a letter from them stating that we owe them the account balance of $243.60. They want us to pay a monthly amount of $67.74. They said that the due date will be on July 7, 2014.

This is just crazy. Here's the letter that they sent us, “Our records indicate that you entered into a Same AS Cash loan agreement on September 7, 2010. After reviewing our records, it appears that we have not received the full principal balance on or before the same as cash due date of September 7, 2011. As stated in your note and disclosure, your loan is now a fixed rate installment loan that requires a minimum payment that is due every month as stated above. If you have any questions, please call our customer service department at 1-888-390-1220."

14 people found this review helpful
Original review: Sept. 9, 2011

During installation, the wrong hardware was installed. We had asked and paid for controlling the temperature of water but did not receive any. We had to call and get it ordered, which took some time to do. When the new hardware was brought out, there was not a new overflow valve installed. We asked for a new one and they said that they would order it. But a couple of weeks later, they called to say that they did not install the overflow valves. Why would someone pay over $3,000 to put a rubber stopper in the tub while taking a bath?

This contract was signed on 26 Mar 11 and the new control was installed on 19 May 11. The installer didn't bring the overflow valve. The installer stated that he would have the office order one, but we never heard from them. We called and were told that it was on order with the new temperature control valve. When they notified me that the new temperature valve was in, I asked about the overflow. They said that it was all there--valve and temperature control.

When the installer got here, he did not have the overflow valve. I called the office again and they said that they would get back to me. Finally, they contacted me about a month ago stating that they did not install overflow valves. So, why would anyone pay that kind of money and still have to use a rubber stopper to take a bath? Also, when we talked to the sales rep, we were told that the old rotten wood would be replaced. On the first day of the installation, after the installer left, all of the rotten wood was still there. All he did was put the liner over the rotten wood. He said that he needed that to make a clean corner, with the liner.

I am so confused. My husband heard about this company on KTRH radio talk and there was a lot of bragging. Maybe they do good work, and are very thorough, but not in my case. My husband has to work hard and we had to save to get this done. Your help in this is greatly appreciated. My overall experience is half star. It is already September, and it still can't be fixed.

16 people found this review helpful
Original review: May 24, 2011

My disabled older brother just had his hip replaced, and I wanted to get his back stall shower redone, so he could use it. He saw Re-Bath on TV. The sales rep Lori ** came out and put him through the wringer for 3-1/2 hours, while he was exhausted and in pain. She kept stalling him about prices, and instead of the "Re-Bath Liner" thing, she insisted the entire bathroom be torn out and remodeled.

It's a 6x7ft bathroom with a tiny 30x30 stall shower, and her "estimate" came to $14,640! My brother was intimidated, and she was very pushy, so he gave her a $1000 deposit. He called me the next day and said he was so high on his pain meds that he hardly remembers anything! He asked me to cancel the contract! He's on Social Security, and his wife hardly makes anything! I read over her estimate, which doesn't detail anything for such a huge price for a tiny 6x7ft bathroom! That price doesn't even include painting the walls or tiling the floor! I'm appalled how this sales rep can sleep at night!

24 people found this review helpful
Original review: May 2, 2011

I wanted to take the time to thank the Re-Bath people, especially the owner Phil and his office staff Roz (who is an interpreter for the boss and easy to get along with)! Ray, the installer, came to the house to begin working on our bathroom, everything was going along just fine until he tried to put the liner into our tub. What were the odds the we would have the one that would not fit or is out of stock? So I was faced with a dilemma. A two week wait for a replacement began to smell pretty bad! Since this is the only bathroom that we have.

The other option, I wasn't even sure of. However, as everything worked out, the owner came to our rescue. He removed the existing bathtub and installed a new replacement bathtub from Re-Bath so the work could continue! Throughout the day, Ray, the main worker, worked twice as hard while Jim, the plumber, took care of all aspects of plumbing. Ray diligently worked and was very friendly to communicate with. The following day, the owner came to my door step, he wanted to make sure how the completed job turned out. I have to mention that they are extraordinary well rounded individuals, they know their work! If anybody was ever to ask me if I would I endorse them, the answer would be yes, I will definitely endorse them. As it's extremely hard today to find true workers versus workers. Anybody having a business before would definitely know what I mean. Re-Bath gets an A for the excellent work. So please continue on with the same philosophy. As I tell many people all over the world, united we stand divided we fall. This holds true to a very small company and a very large company.

13 people found this review helpful
Original review: May 2, 2011

In December we had a bath unit removed and a new shower unit installed. Apart from the plumbing, the work was carried out entirely by a single installer. He worked tirelessly without a break and we feel the standard of his work should receive the recognition he deserves.

We have no hesitation in recommending Re-Bath to carry out work of a similar nature. We would be grateful if you would pass on our feelings and hope the installer continues to progress in his career.

10 people found this review helpful
Original review: Nov. 1, 2010

Hi Tom, we're excited to hear that you are considering Re-Bath for your remodel and hope you'll give us a try. Please view our customer testimonials on our Facebook page as well as in this Advice Box thread: **. If you have any questions, please contact Aimee ** in the Re-Bath customer service department directly at ** ext. 154 or by email at ** and she can help you.

Rachael, on behalf of the Re-Bath corporate office

5 people found this review helpful
Original review: Oct. 6, 2010

The salesman left our home just a couple of hours ago and I was looking online about Re-Bath. I saw this response to a problem they had in Sugarland, which is close to us. Someone from their home office in Tempe, AZ said to their customer with the problem: "To state that we have "not been trained to use a tape measure or a saw correctly" is offensive and untrue. We only employ master carpenters". I would expect plumbers, not carpenters to do this type of work. No wonder the customer had problems. I thank these people for sharing their story and will look for someone else to do my bathroom. It almost cost me $9000.00, which I thought was a little high.

13 people found this review helpful
Original review: Oct. 1, 2010

This is a written response to the complaint posted for Re-Bath from Sugarland, TX. We have documentation on this issue. What actually happened on 1/18/10, our consultant Jason went out to visit the Verdones for a sales call. He did not sell the job because they were uncomfortable buying anything on the first day. A few weeks later, the Verdones called Jason back to say they were ready to move forward. They set up a follow up sales call on 2/1/10. Jason went back out to the home. It was at this time that Jason explained to them that our normal installation process takes 1-2 days. He never told them that their installation would only take 1 day. He said that it is possible for some of our jobs to take 1 day. But it was up to the installation team to decide which jobs were possible to do in 1 day and which jobs would take longer than that.

The week of 3/1/10, we called the Verdones to schedule their installation. It was at this time, over the phone, that we told them the installation would definitely take 2 days. We apologized for any inconvenience. But we gave them the option of either coming out on a Saturday or putting a lockbox on their home so they would not have to miss any work. They declined both and set up their installation for Thursday and Friday, 3/11 and 3/12. Then, they called the salesman, Jason, to see if there was anything he could do to push to make their job "one of the 1 day jobs" because they had to work. This clearly indicates that they were perfectly aware that this job would take more than 1 day. We were fine with working around their schedule, but they declined.

Peter arrived at their home on 3/11 and worked his normal 8 hour day. On Friday, he arrived on time again. But during the course of the installation, he ran into a few challenges, which can sometimes happen on large jobs. As the afternoon was getting longer, he asked the Verdones if they preferred him to work late to finish the job, or come back on Saturday morning to finish. They chose to keep him there on Friday night working until the job was finished. He did stay until 11 pm to finish, but that was at their own request. He was willing to come back the next morning. After the installation, the Verdones signed the Customer Approval sheet and did not list any complaints in the section titled "Comments" on the Approval sheet. They paid the balance in full, and that was that.

Three weeks later, Ms. Verdone called the office irate saying that her bathtub was too small. She stated that we sold her a larger bathtub. But it clearly states directly on the contract Standard size bathtub. Standard is 60x30, and that is what we installed. However, because Ms. Verdone was completely irate, we chose to compromise with her. We agreed that ReBath would take out the 60x30 bathtub that was on the contract, and replace it with a 60x32 bathtub - but the Verdones would be responsible for paying the cost of the new bathtub, $200. We agreed that we would not charge them for the labor, just the new bathtub, simply to make them happy. We ordered the new bathtub, and waited for it to arrive. When it arrived at our warehouse, we called the Verdones to set up a new installation. They stated that they are both teachers, so if we could set up a time in the summer after their school year ended, then they would not have to take any time off of work.

On 5/6, we sent two installers to their home to install the new bathtub. In the process of removing the walls, one wall was damaged. We explained the situation to the Verdones and gave them two choices: 1. we put the damaged wall up and simply cover the non-straight cut line with a piece of trim, or we 2. reorder a new wall, but that would mean the Verdones would again have to wait. They chose to put up the trim. We installed the new bathtub, put up the walls, and put up the trim. Then, they decided that they did not like the trim, and they decided to have us order a new wall. So, we left them with a working bathroom. We did not collect the $200 and we reordered another wall. When the wall arrived, we called them once more to schedule the final installation.

We arrived at the home on 6/18, put up the new wall, and finished. When we tried to collect the $200 that the Verdones agreed to pay us for installing a larger bathtub, they became irate once again. They called the office and we agreed to waive the $200 charge, once again - to make them happy. They were completely satisfied and seemed very happy that they did not have to pay the $200 fee that they agreed to. We never heard from them again. We went out of our way to make the Verdones happy. Every time we offered to come out on a Saturday to do the work, since they teach during the week, they refused. When they called with a complaint, we did everything in our power to make them happy. Mistakes happen, and we admit that our installer had some trouble with one of the walls when he was replacing the bathtub for them. However, we fixed everything that she was upset about, and even gave her a larger bathtub than the one on the original contract, for free. I honestly do not know what more we could have done to make them happy. I have attached all supporting documents.

Please note that every time we performed an installation, they signed the Customer Approval sheet with no comments or complaints. We pride ourselves on excellent work. And any time a customer is upset, we try to resolve the dispute any way we can. To state that we have "not been trained to use a tape measure or see correctly" is offensive and untrue. We only employ master carpenters - and we think that it shows great dedication to stay at a client's home until 11 pm to finish a job on a Friday night. Most clients would appreciate that kind of hard work, but it seems that the Verdones did not see it that way.

7 people found this review helpful
Original review: Sept. 13, 2010

I had a ReBath system installed a few years ago. Some time went by when I noticed I had a stain (I've come to the conclusion that it's a hard water stain. No one was ever sent to look at it) at the bottom of my tub which has the non-skid treatment. (The installer has since retired.) I have called and sent emails to ReBath. Most time my calls were not returned. I tried the cleaners on the list. I tried the Palmolive. Long story short, they told me the product warranty did not apply to stains. However, if you notice the online ads say that their system is stain resist. I would like to have my liner replaced without the non-skid. The rest of it is okay.

10 people found this review helpful
Original review: Sept. 4, 2010

We signed a contract on June 22, 2010. We were told it would take 2 days 3 at the most. Today is Sept. 4, 2010 and it still is not working. Someone was to come up today to fix it and they were not only a no-show, they didn't even bother to phone and cancel or reschedule. I get the run around every time I phone them. No one returns my calls to set an appointment or cancel.

The shower leaks, the shower door does not close properly. One of the tiles has no grout on it. It's going on three months and we still cannot use the shower.

6 people found this review helpful
Original review: Aug. 22, 2010

Rebath of Central Florida, owned by Richard **, was sold to another individual in an asset sale only. Richard **, franchise owner of Rebath of Central Florida, walked away from paying his companies' debts after the sale.Thousands of dollars in materials purchased and supplied to customers' homes was never paid for. Richard ** owns another Rebath Franchise in Long Island, New York. People should be made aware that he may not pay for materials in New York and customers could have liens placed on their homes by suppliers and workers. Rebath of Central Florida stiffed one of his former employees with default judgement in the amount of $18,500.00 plus court costs and attorney fees.

The employee was kind enough to sign a credit application for Richard ** since Richard ** was an absentee owner. The debt is due to Scripps Publication, parent company for Florida Today Newspaper. Richard ** took the profit from the sale of the Rebath of Central Florida sale and skipped out on this debt and thousands of dollars more. Rebath has a very bad reputation of doing this type of thing; it is all over the internet. And their installations are of poor quality.

Again you can see it all over the internet. This guy Richard ** still qualifies Rebath of Mid Florida with his Master Plumbing license and the person harmed by the debt is seeking the State of Florida to revoke Richard ** Master Plumbing License in the State of Florida. Rebath Corporate knows of this debt problem and states, "It's not our problem."

Yet Richard ** is a Rebath Franchise Holder still in Long Island New York. Richard ** should be made to pay off this debt or have his New York franchise taken away. What kind of Franchise owners are you allowing, Dave Sanders? Force Richard ** to pay the debt.

5 people found this review helpful
Original review: Aug. 20, 2010

I am sorry I did not find this site before. Reading the reviews of other Re-bath's customers, I can relate to them. They have a horrible service. I tried to order a bath. The lady in Puerto Rico didn't know how to use the VISA, so she charged many times and I had to go to the bank to solve the problem. She put a lot of pressure and was very rude and pushy because even though she didn't make the charge to my credit card because she did not know how to use it, she was blaming me for the whole situation. I solved the problem with the bank but I lost trust on them because she said she ordered the bath tub as a special favor. Come on, this is business; I know she doesn't do favors.

My bank account was frozen for several days because she messed up and that was the first experience. Then she kept calling me and demanding a deposit with a check. I did not trust them already. She kept calling me and threatens. They have a contract that allows them to keep the deposit after three days of the order. They never cashed the deposit because they did not know how to use the card.

After these people in Puerto Rico threatened me to take me to court so they can have the deposit, I don't feel like doing business with pushy people that don't know how to handle a bank account and at the top of everything are threatening to take me to court. This Re-bath thing is a nightmare. They just care about selling and having your money. At least in Puerto Rico, they have the worst customer service ever and the people who handle this company are very rude with no knowledge about business and about customer service. If you want to give your money away and have a nightmare, call Re-Bath, Puerto Rico.

3 people found this review helpful
Original review: Aug. 16, 2010

I visited a Re-Bath in Baton Rouge and scheduled an appointment. My problem is that the rep said following the estimate, we will be offered a discount. But if we declined at the time, the discount would walk out the door with the rep. We don't want to waste a one-time opportunity. But we do not like that "gun to the head" without any idea of the cost of a walk in tub with installation and/or a shower replacing a tub. We just choose not to do anything at this time. If this is how they want to do business, I'd suggest to anyone the following: Get other estimates first. Then, schedule Re-Bath as the last estimate you get. This way, you know if the deal they are offering you is worth taking.

I'm sorry but I don't know what they would be charging for a walk in tub or shower installation. But I personally hate companies that do business this way. It leads me to believe that they are not the best game in town (value/price/quality). And that is why they threaten to take away the discount if they can't strong arm you into making a decision on the spot. Honestly, we shopped around with other contractors and we are glad we did. The Re-Bath discount was as fake as their sales tricks. It would have cost twice what we finally paid.

6 people found this review helpful
Original review: June 22, 2010

We had to replace our bathtub in the master bath when it cracked and leaked water into the master bedroom. We talked to the Re-bath sales person. It was a hard sale as he threatened to withhold the 10% cash discount if we didn't sign a contract immediately. My husband and I sent him away without a contract but not before we copied all the notes he had taken during the sales process. He called back and offered the 10% discount whenever we were ready to sign. He sold it as a one day installation as a team would come to do the work.

When the material was ready for install, one person arrived with instructions that it was a two-day job. Not only was it a two-day job but he stayed until 11 p.m. on a Friday to complete the installation. The window frame was curved on both vertical sides. The latex caulking used around the tub and wall pieces were unpaintable and all over the paint. The tub was significantly smaller than the size indicated by the sales person. Jason came out to the house to look at the problems. He agreed that everything needed to be fixed. However, they had to order more parts.

We are teachers and taking days off to monitor the work was a big problem. Jason said no problem, it will only be a one-day fix. The crew came out to fix the issues only to create new issues. It seems that they have not been trained to use a tape measure or a saw correctly. It looked like they had tried to patch up the wall to look good--but failed!

We called Jason again. Again they had to order parts. Jason actually came to install on the last try. Most of the problems are patched--not fixed to professional standards. I have several places where I had to seal myself. It still does not look professionally installed. My recommendation to everyone I meet is not to use Re-bath for several reasons: 1) They lied about the one-day job twice; 2) They don't call when they say they will; 3) Their work is shoddy and unprofessional; 4) It took five days to complete the one-day job that was promised. At the end of the day, this is just a crap job, we could have done a better job on the details!

4 people found this review helpful
Original review: June 21, 2010

In July of 2007, I contracted Re-Bath to do my main floor bath. The cost was $4,800.00. Re-Bath ordered the materials and installed the tub cover, walls, grab bar, soap, etc. holder and a shower bowed rod, plus the faucet and new drains. The first issue was the installer failed to adequately caulk around the tub walls and the water was leaking down into the basement. The company returned caulked as needed.

The next issue was that the shower rod continually fell off so again, they were contacted. A service person drilled the wall and reinstalled the rod with anchors. That didn't last for two weeks and I repaired it myself after fixing the drilled hole. The second issue was the liner released from the tub and water was getting between the two. The service man again came out and re-glued the tubs through the drain. The next issue was his repair created a drain leak into the basement so the company again was contacted and a service man attempted to repair the drain and left. The drain was fine for a month or so then started leaking again.

I contacted Re-bath about having the drain re-repaired on the Friday before a Monday holiday. They said they will call me on Tuesday after the holiday; however, it was almost four weeks to the day when they called. The company wanted to send a service man to fix the leak and inquired if we had a basement for access. We agreed that he could return the same afternoon and repair the leak.

Three minutes after we spoke, I again was contacted by the service people and was told that I would have a $69.95 service charge for the repair. I told them that it was still leaking after the last two fixes and they said that they only warranty for one year. I canceled the service trip. My issue is why the job in its entirety was not completed correctly during the installation? And why, just because they can't get it right, should I pay for another botched repair when it is their place to provide a quality service and product?

8 people found this review helpful
Original review: June 16, 2010

The Ronkonkoma Re-Bath was a horror to deal with once they had my down payment. They had poor customer service on the phone and behaved as if they were the ones doing me a favor and I could go nowhere else. The actual product is subpar and they weren't able to install it in one day like they said. All they were doing was fitting one tub over the other. I will certainly not go back to them again.

5 people found this review helpful
Original review: June 7, 2010

We would like to request that the posting done on 6-7-10 with the name Mike of Port Arthur, MO be removed. First of all, there is no city or town by the name of Port Arthur in Missouri. There is a Port Arthur in TX and one in WI. Which Re-Bath did this customer deal with? Besides that, the post has no specific complaint to address. I have read through ConsumerAffairs.com terms of use and my understanding is it is for consumers to have a place to post complaints if their concerns are not being addressed by a company. Thank you.

3 people found this review helpful
Original review: June 7, 2010

These wonder products never measure up to their promise. They have been around for the past thirty years and their number of outlets is around 200 across the nation which is comprised mostly one man shops. Just look at the numbers, we have about forty million baths in the USA and if a bath required replacement after twenty years than two million baths would be replaced each year. My point is if it was a wonder product then we should expect a radical shift in consumer preference but that isn't true. They do on a good year maybe forty thousand or 0.05 percent. The product never made it to main stream. Why? It is just a plastic covering that looks cheap.

My advice is expect the cost of a conventional bath room remodel to cost the same as a "Re-Bath" and using time tested products will add value to your home not take away from it like a Re-Bath. Use real products for your remodel and stop wanting for a magic pill. I promise you that you will not regret it.

6 people found this review helpful
Original review: June 4, 2010

I sent a complaint in May 4. I am glad to announce that Re-Bath is addressing the pooling water problem. They will be ripping the walls out and re-leveling the tub. This is suppose to take care of the problem of the pooling water on the ledge of the tub. Can my posting be removed from this web-site. I am satisfied.

4 people found this review helpful
Original review: May 21, 2010

A friend of mine had Re-Bath finish her bathroom. She was really excited about it and saved for months. The workman Re-Bath sent was a felon and stole $6500 from her and he was arrested on this charge and two others. I have read some other reports on the internet about Re-Bath sending convicted felons into someone’s home who was a policeman and he threw them out. She was too trusting. She talked to Re-Bath and they just gave her some lies. It was on Channel Five, the local TV station who carried a story about it. Re-Bath will try to say that the people who report these things are fake but I have attached the TV site where you can read about it yourself. I just pray that no one is killed or raped by these people. How much does it cost to run a background check and drug screening? A few dollars? The amount they charge is high. They must be so greedy for a dollar that they care nothing about the people who they are supposed to service.

7 people found this review helpful
Original review: May 14, 2010

We live in a two-story condo and waited till we could afford this new shower upgrade. The adventure begins with the plumber, who first installs shower and tub and completes the job. Then the county inspector inspects the job and fails the work done by the plumber. What we were told by the inspector was that he was supposed to inspect the plumbing before the shower and tub were put in. Then Re-Bath and the inspector spoke and all seemed okay. Work was done, we were taking showers and felt good about our upgrade. Then several days later, my wife noticed a 15ft dark stain on our living room ceiling. Re-Bath sent another plumber who had to cut several holes in our ceiling to locate the problem. Come to find out that the plumber who installed our new and improved shower forgot to connect the shower drain, so all of the water came down on our living room ceiling.

Re-Bath said they wanted to make things right so whatever it took to get the situation fixed. I spoke to the owner Dave, who said they would pay for a hotel for my wife and I but stated not to go over $200.00. Well, I couldn't find one for less than $99.00 a night and that was without a kitchen so we had to eat out for those two days. On top of that, we had to put our dog up at the pound. I sent Re-Bath the bill and they only paid $200.00 and left me with the tax of the hotel room, which was $22.00 and $82.00 for the dog pound. Price of new shower, $6,000 and inconveniencing us out of our home, $300.00 and the owner would not pay more than $200.00! Pretty sad of a company that says they guarantee all their work and also tells you they want to make things right. Well Dave, things are not right!

7 people found this review helpful
Original review: May 10, 2010

It’s extremely difficult to get any assistance after installment of tub. No one has been to my house since January. The biggest problem is, when the concrete floor was removed for the drain, it was left as bare ground, no cement replaced. Now night crawlers work their way up into this major bathroom, a major health problem plus it’s disturbing. As a single parent of three boys, my work schedule is demanding, but my parents live next door and can discuss all these problems with a person if they would just show up! When the wall was installed by the Re-Bath installer, it was put in crooked and now there are gaps in the wall joints.

5 people found this review helpful
Original review: May 4, 2010

They call themselves Re-Bath because they have to re-do their own work. I never questioned their integrity until the salesman misled me 3 times. I have a huge amount of money in my re-modeled bathroom only to have a tub that is not level. The installer replaced a piece of board under the tub then failed to bring it to my attention that the floor was not level. I had a carpenter on stand by who could have resolved the situation. But because the electrician took 3 hours to do his job, the installer was running behind so he installed the tub anyway. In a hurry, he miss-cut the final panel and had to come two weeks later.

Water now pools in a corner and half way down the backside ledge of the wall and tub. The installer now tells me I need to be a better housekeeper and keep the water wiped off. Give me a break! Water pooling will lead to molding. The project coordinator tells me that they will do whatever it takes to make it right, even if they have to replace the wall panels to get under the tub to shim it. However, the salesman refuses to acknowledge that this is a problem.

Life-time warranty? Wow, the first 30 days are not going well. I paid in full before the product was installed. My bad and stupidity. I wish I would have done more research. I would never recommend Re-Bath and I am embarrassed to tell my friends.

5 people found this review helpful
Original review: May 3, 2010

They did not finish the job before they left and when I called to let them know, Gary, who said he was the owner was very short and rude. Asking me, "wasn't 99% of the job done. " And I replied that, "I did not give you 99% of the balance. I gave you 100%." Anyway, he was rude and they scuffed my ceiling and Curtis tried to say that it was there already. Their customer service was terrible.

4 people found this review helpful
Original review: April 21, 2010

Re-Bath negative experience alert! Bait and switch tactics are practiced by this company. Re-Bath is partnered with Home Depot. I met with credentialed company rep, Barbara, on Friday, April 2, 2010. The rep was fine and the presentation was professional. The rep ran numbers, measured our bathroom, took numerous photographs and seemed competent at her job.

We only wanted tiles in the shower removed and a shower wall liner installed. The rep informed us that their liner package only came with a new shower set-up which included a shower spout, head and single control water valve (which we did not need). She said the workers would have to rip out the tiles, and install "green board" and then the shower liner. The final price agreed on was $3,997.00 with a deposit of $1,332.00 given via credit card. All work was to be completed in one day and the approximate work date was three weeks later; a specific work date to be given in the coming week.

Six days later, the rep calls to inform us that the plumber Re-Bath contracts with told her that after going over her paperwork, measurements and photos of the bath/shower in our home the job is a bigger one and Re-Bath would need to rip out our existing tub and re-route the plumbing (there is nothing wrong with our plumbing or our current tub).

Instead of the agreed upon price of $3,997.00, we were told the cost would be "substantially" more. We declined, the rep said okay and she would cancel our contract. We asked for and were given assurances that our credit card would not be charged the deposit amount or any other amount. The rep said no charges would be made and the contract would be canceled. This is bait and switch--and this is unacceptable.

4 people found this review helpful
Original review: April 9, 2010

I waited almost eight weeks to get my bathroom fixed and the repair man came late and told me that he had to stop at Home Depot and pick up the stuff he needed. Was it a special order, I asked? Nope. It was the cheapest thing that Home Depot had on it's shelf. What a rip off? When I called the manager, said it was "high quality". Not so, I went down to Home Depot and saw it myself.

4 people found this review helpful
Original review: April 9, 2010

I called Rebath and spoke with a man about my bathtub liner and it has a crack in it. I bought it with a lifetime warranty. The man asked me for a copy of my invoice which I have and a copy of my warranty. I have the canceled check and the invoice, but I never got the warranty I told him. He said that it was not his company that sold me the bathtub and that the Rebath company I dealt with was was out of business. I called the main office, but I got the runaround there too. These lifetime warranty are trash. No one will stand behind them. $2800, the amount that I paid for the bathtub liner and shower walls.

5 people found this review helpful
Original review: March 29, 2010

I entered into an agreement with Re-Bath of NW GA. to remodel the master bath in my home on July 13th 2009. Because this is the only bathroom in the house and my husband and I have 2 kids, it took some time to come up with a start date. I was told the job would only take a day so whatever day I choose, we would not be without a bathroom, but for only that day!

After numerous calls to Donna at the Rome office, we can up with a date, September 7th. It was Memorial Day and school was out. Myself and my husband were off from work, perfect day to do this job. On Friday, before he was about to start, I called Donna just to make sure we were still on and to remind her of Monday being a holiday. She called "her guy" just to verify he was still on for Monday and she shortly called me back to say he would be at my house Monday morning at 8:00 am to start the job.

After us spending all weekend cleaning out and getting ready for him on Monday, he never showed! Around lunch time, Donna actually called to see if he had started the job. I told her, he had not showed up! She didn't know where "her guy" was. He wasn't answering her phone calls. I told Donna then that if this is how this company does business to get whatever paperwork ready and I would be in the office on Monday to terminate this contract. She said, she would have the paperwork ready and to this day, it's not ready. I have an open account with EnerBank for $3285.50. I contacted them several times and to my understanding, every time they were taking care of it.

The last time I called, just to see if the account was still open, the girl told me I had to write a letter of complaint, in which I did, and mailed it on January 25, 2010. I called March 29, 2010, and the account is still open and they have not received the letter! The guy I spoke to this morning gave me a fax number, which I sent. I guess I will see if they receive this! This company is a joke! The account is open and showing that I owe $3285.50 for something I never received! This could ruin my credit and should be removed.

6 people found this review helpful
Original review: March 28, 2010

On July 30, 2007, we had a bath-tub liner installed along with a vinyl window and a sink installed. We were very happy with the work and the installer. Everything was fine up until 2 months ago. We started noticing cracks in the ceiling panel. On January 18th, I called to see what could or should be done. We were under the impression we had a lifetime guarantee. However, after 3 more calls, we still have not been contacted.

5 people found this review helpful
Original review: March 27, 2010

We saw the advertisement of the TV and made an appointment in early January. I was told they would be at my house on that Saturday at 9:00am. They never showed - I called many times to follow up and never received a reply as to why their estimator did not show.

I made another appointment in February and had the exact same experience. I made a third appointment on March 26 2010 for 10:00.am The estimator called at 9:00am. My wife told him we were expecting him and that I had stepped out for a minute but would be back in time for the appointment. He stated that he had to have both of us here. I returned several minutes later and returned his call. I could only get an answering service. I stated that I was home and we were standing by, waiting for him.

After two hours and many phone calls with no replies, at 12:14pm he called back and told me my wife said I was not home - and he had to see both husband and wife. I explained to him that I was only gone for a few minutes at 9:00am and our appointment was for 10:00am. He said that is not what my wife told him. When he discovered my wife was listening in on the other line he changed his story. This is a gyp and swindle organization - do not believe the TV ads - once they get your deposit you will be left holding the bag.

4 people found this review helpful
Original review: March 4, 2010

These people are crooks! My 86 year old mother contracted with this company on 10/20/09 (they cashed her check 2 days later) for a new accessible bath and made a 50% deposit (over $5,000 which was most of her savings) in order to get a $1,000 discount on the total job. She heard nothing from them about a specific start date although she was verbally promised to have it in by Christmas, 2009.

When she talked to the sales rep. she was told that the items that she had chosen were not available in the correct configuration to fit into the space, nor in the ordered color; although he had made numerous phone calls to verify what was ordered at the time of contract and taken all the measurements. She advised him to cancel the order and return her money 11/5/09.

The former owner, David ** contacted her daughter (me) on 12/4/09 after no response to numerous phone calls/messages and specifically a threat to report them. After hearing the problem, he agreed that the current owner, Mr. Terry ** needed to 'make things right'.

In January, after hearing nothing from Mr.G., a complaint was filed with the Better Business Bureau, although WV Re-Bath never responded to 2 requests from the BBB, a new representative set up an appointment for January 18, 2010 for he and Mr. G. to resolve the problem. At 3p.m. on the 18th, they called and canceled the appointment. At that point, a full refund check was demanded within 7 working days to be sent by registered mail. Nothing has been received and no response from 3 calls/ messages to the main office in Arizona. Further action is being taken and my mother has had to live with an unsafe bathroom because she can't afford to get someone else to do it. She has had her savings wiped out.

5 people found this review helpful
Original review: Feb. 16, 2010

Contract signed on October 31, 2009. Paid 50% up front. I was told due to so many jobs before me it would be 10 weeks. I have contacted the answering but the owner will not return my calls. Also, the corporate office in Mesa, Arizona. I talked to Amy. No results. They promised to call but never do. I must take legal action to hopefully have my money returned. I live on a fixed income and this has caused me great stress. I had to seek medical help due to my blood pressure. This company needs to be investigated.

4 people found this review helpful
Original review: Feb. 14, 2010

We had our tub removed and had a stand up shower installed. It was supposed to take 1 day maybe 2. Three days later, we still were without a shower. There was not suppose to be any caulking around the walls and base, but there is caulking all the way around, seamless shower walls, my foot. Now we have water leaking out onto the bathroom floor and behind the walls into the basement. We have called and no one will answer the phone. We leave messages and no one will call back. If you are considering ReBath, please reconsider. This is the worst mistake we have ever made for our home.

4 people found this review helpful
Original review: Dec. 20, 2009

My elderly parents contracted with Re-Bath to re-do their bathroom in 2 days. Well, 8 days later, they left with a job that was so poorly done and not finished. Their bathroom is a mess, and they had to hire an electrician (The electricity was supposedly included.) to come out, so they would have a light in their bathroom. Their bathroom is 50 percent unfinished, and what was done was poor workmanship. We have taken pics, and on planning a civil suit, one unlicensed person was sent to do the job. Then after my parents paid $2500.00, we said no more. They put a regular $200.00 bathtub in. I hope nobody else uses their service.

3 people found this review helpful
Original review: Nov. 6, 2009

We had a shower installed in our bathroom by bay state Re-Bath. The installer put the shower door off center and when I asked to have it moved, they refused and charged me $175 to put it where it belongs. I was charged $175 to have the shower door placed where it belongs, where I was told it would go where they are all placed in the showroom. And I was yelled at and treated rudely by the owner, Jennifer **. After spending $8,000, they refused to refund the extra $175 and told me to take them to court. The also lied to the BBB saying many things that were not true. I have detailed records and photos. I pray that this is the last of it!

4 people found this review helpful
Original review: Oct. 27, 2009

I had these gentlemen put their super duper stuff in my bathroom. We moved a few months later and leased the house. I was getting ready to lease it again and I found that they had disconnected the air conditioner drain that drains into my bathtub drain and just let the water drain under the slab of my house. This caused the clay of the house to swell and the foundation of my house to buckle. The foundation company charged us $27,000 to fix the foundation problem.

Now back to Re-Bath, they are no longer in business. They never had a plumbing license and the franchisor in AZ, a lovely person named Hedi, says we are just screwed. They might be willing to fix the plumbing leak. The insurance company says we will need to get Re-Bath to pay for their mistake so we need to collect from their insurance company. But you know the rest of the story, Re-Bath didn’t have insurance.

3 people found this review helpful
Original review: Sept. 30, 2009

Their supposed lifetime warranty is garbage! I got liners installed in 2001. One of them has been pulling away from the tub and looks horrible. I have trying since June to get this liner replaced. One of their service guys actually saw the liner and said, "The liner needs to be replaced!" It's been one excuse after another as to why my warranty suddenly isn't valid. First, they claimed I never paid the remaining $200 balance back in 2001! I faxed proof and then radio silence. Second, they claimed they gave me a 5-year-warranty back in 2001! Um, wrong again. I had a copy of the actual lifetime warranty that I also faxed and mailed over to them. I have current complaints on file with both the BBB and Attorney General's office. Do not do business with this company, unless you want to be stuck with a rotting, useless liner in a few years.

3 people found this review helpful
Original review: Sept. 15, 2009

A week and a half ago, I had a free home estimate from Re-Bath sales reps Carrie and Rob. They gave me no brochures or other material indicating the price quoted. They spent a lot of time badmouthing competitors. Someone from the office called to follow up and left a voice mail on my home phone. I am not interested in going with Re-Bath, so I did not return the call.

Today, the same person called my cell phone. I answered and told him "I am not going with you. Goodbye." I hung up. (I was with a client at the time.) When I returned home, there was a message from this same male on my home phone, stating "Hi Robin, thanks for returning my call and hanging up on me." First of all, I never returned any call to him. I hung up the phone after I said goodbye and that I'm not using Re-Bath. This display of unprofessionalism and immaturity is one of the reasons I will never use this service. If the office/sales staff acts this way, I wonder what their other service people are like. This is disgraceful!

3 people found this review helpful
Original review: Aug. 29, 2009

On 10/10/08, I signed a contract to have our bathroom done after the sales rep measured, reviewed, and settled on a price. 3 days later, the company owner called and said that the bill made a "math mistake" and the job went from $6178.00 to $11,339.00! After much yelling on my part, he graciously brought the price down to $8146.00. I stood firm and said we had a signed contract with a 50% deposit on my credit card. They never processed the deposit, but they refused to honor the original contract. I do not have anything in writing from them denying the contract, just verbal. I thought that they had to follow through with the original contract. Am I wrong? They did not start any work. So other than a breach of contract, only emotional stress resulted. If I canceled their contract that way with a phone call, I would have been sued or they would have kept my $3089.00 deposit. They should be held accountable for their end of the contract.

6 people found this review helpful
Original review: Aug. 4, 2009

I signed a contract with Re-Bath of Connecticut dated 5/5/09 to have my upstairs bathroom renovated. The installation date on the contract is 7/2/09. I paid a deposit of $2,365, which is 50% of the price, up front. The sales rep said there might be a slight delay due to an office move, but the job would be done at the latest by the end of July. It is now August and Re-Bath still has not even scheduled the job. Further, they moved and did not provide a valid new address or phone number. I went to the supposed new address, and it is the 2nd floor of a 2-family house. The phone number had a recording, "You have reached a restricted number." I also went to their old address, which is still given on their website as their address, and it is vacant.

I faxed the corporate office of Re-Bath in Arizona, also left messages for them, but did not get a reply. I went in person to the insurance company whose Certificate of Insurance Re-Bath has. The insurance company verified that they insure Re-Bath but tried to call while I was there and could not get a hold of Re-Bath either. Today, I got a phone call from Re-Bath's scheduling clerk, Grace. She told me they are now located at North Haven, CT 06473 with phone (203) 764-1600 (Her number showed up on my caller ID as 1601). She says she still does not have a ship date when the materials for my job will be trucked to Connecticut from Re-Bath's facility in Arizona. I asked, "When did you order the materials?" and she could not tell me a date. She said she didn't know whether the office in Arizona had received the order because she does not have a confirmation from them.

In the meantime on my answering machine, I got a call from Amy in the Arizona office, merely telling me the new Connecticut phone number and advising me to call there to get my problem resolved. According to the CT Dept. of Consumer Protection, under Connecticut law, if it is 30 days past the scheduled date and substantial work has not been done, I have the right to cancel the contract and demand that Re-Bath refund my payment. From what Grace told me today, no substantial work has been done. She did not have any confirmation from the Re-Bath materials fulfillment center that they had received her order. No materials have been delivered to the job site.

Furthermore, the CT Dept. of Consumer Protection says the language of Re-Bath's contract is in violation of CT law, as contractors are required to give a definite start date and completion date, not an approximate date as their contract says. I have sent a certified letter (also by regular mail) to both of the new addresses demanding refund of my $2,365 deposit by 8/17 or else I will take further action. I have also filed complaints with the CT Dept. of Consumer Protection and the Better Business Bureau of CT.

3 people found this review helpful
Original review: July 14, 2009

In October 2008, I started the contracts and ordering of materials for remodeling of 2 bathrooms at a cost of $7000 with receiving a 10% cash discount. We paid all of the money up front because the owner seemed genuine and the corporation had been around for years. In January 2009, we're told materials were in and the contractor began demolition on the first bathroom. The contractor replaced some drywall, got the shower pan down and put up the cement board in the shower. He also took down half of a wall between the shower and the vanity that was going to be replaced with glass. The contractor was slow to get any work done and he didn't work full days.

Then the contractor just stopped showing up. The owner, Mr. Dave Fleming, of Monument, Colorado, gave the excuse that the contractor was sick. David showed up a couple of days to paint the bathroom walls and cabinets. He appeared to come clean and said that his contractor wasn't really sick. The real reason for the delay was that his contractor of 8 years took everything out of his warehouse and ran off with it. I was told that I'd get $1000 discount due to the issues and inconvenience, but never received it.

On February 15, 2009, Mr. Dave Fleming sold the company to the Denver office. We were told by Mr. Fleming that Re-Bath corporate would take over and complete the work. I called corporate office and after many messages later, I finally got a hold of someone who sent out a husband and wife team to assess where we were in the process around April 2009. They work for Am Bath, which remodels hotels and motels. They told me that Mr. Fleming left 80 other families in Colorado Springs in various states of bad remodels. He gladly took their money without remorse. Dave was also performing jobs he was not qualified to do, such as installing new cabinets, plumbing, and countertops, which was what he was scheduled to do in my second bathroom that fortunately he didn't start on.

My re-evaluation by Am Bath was in April 2009 and now it is late July 2009 without a phone call from them stating when my bathroom will be started. I started this process nine months ago and I am out $7000. My family of six cannot use the shower because it has been demolished. I am down to one bathroom. My upstairs bathroom remodel was not started. All I ask is for Re-Bath to either give me my money back (preferred) or finish the job in a timely matter, but being timely isn't a quality that they embrace.

3 people found this review helpful
Original review: Feb. 21, 2009

Due to my wife's leg problems, we had to do a tub to shower conversion at the cost of $7000.00. They DID not anchor the base solid. The base now bounces like a trampoline and you lose your balance when you have to move around. It is very unsafe. They have been here twice to look at the problem and, both times, they agreed there is a problem. The installer and the Re-Bath's main office do not return phone calls. This has been going on for 5 months.

2 people found this review helpful
Original review: Feb. 20, 2009

Gave Re-Bath a 50% deposit in August of 2008 to do the hall and master bathrooms. They ordered a 36 shower base instead of the 38 base that was currently in the bath. They discovered this after they demolished the existing shower. They tried to fool me into thinking they could make this the same size as the old shower. I would not accept this and told them to order the correct size. They also damaged the ceiling in the kitchen below the bathroom. Then they did a sloppy patch saying they would fix it later. Now I no longer had a working bathroom. They told me they would rush order a new shower base and doors.

After 5 weeks and no calls, I phoned them. I was told they would call me in 1-2 weeks. Still no call 2 weeks later. I called them and was told the boss was out of the office. Left my name and number for him to call back. Never called back. At this point, 7 weeks later, called Corp. HQ in Tempe, AZ. They took the info and opened a complaint file and nothing else happened. I gave them over $5,100 as a deposit and they are not getting back to me. I sent them a certified letter.

Now I have hired a new contractor to fix their damage and have to take them to small claims court for the deposit and repairs to the bathroom and kitchen. BTW they are not cheap. The cost for 2 very small bathrooms only doing the tub shower and walls was just under $20,000. They hit you with outrageous costs when they come to your home to reset toilets and vanities that they needed to remove to put up their walls. Do yourself a favor and get real tiles. The cost is about the same.

While removing the shower drain, the worker damaged the ceiling directly below this in my kitchen. This was a brand new ceiling installed when I remodeled the kitchen 5 years ago. The ceiling split and bulged open. I was sitting directly under there and just moved out of the way in time as I thought to myself that the ceiling might come down the way he was pounding away above me. Then they demolished the master bath.

After demo they realize they had the wrong size. They started to build out the walls of the shower to compensate for their mistake and I stopped them immediately when I saw what they were doing. They ripped everything down, removed their tools and have never returned. They left the sink in the hall bathroom unfinished after lying about what they had done to switch the doors and drawers around because of the interference with the water valves. They charged me $625 and told me they would finish the job the next day. Of course they didn't, but they got that money plus I paid over $5,100 in deposit money for the master bath that they left ruined. Terrible, terrible customer service. I am a single woman and feel they took advantage of this situation. They are predators in my view. Stay away from Re-Bath.

4 people found this review helpful
Original review: Jan. 18, 2009

I called Re-Bath to come and remodel my bathroom. Re-Bath was very slow at returning my call and when Re-Bath finally did return my call, Re-Bath was rude on the phone. Re-Bath finally came to the house only to have Re-Bath send an arrogant Re-Bath representative. The Re-Bath snake oil salesman wanted $7000 to remodel my bathroom. I asked about a local competitor and the Re-Bath guy proceeded to bash the competition, never a good sign. They then pressured me to sign with Re-Bath. Needless to say, I didn't sign with Re-Bath.

4 people found this review helpful
Original review: July 26, 2008

On the ReBath.com web site, I typed my zipcode to find the installation contractor in my area. ReBath is a franchise business located in Arizona that supplies acrylic tub and wall liners. Weatherly had the franchise to sell and install ReBath for my area. I signed a contract 5/15/08 for installation of Re-Bath, and wrote a check for $1,750 payable to Re-bath.

On 7/7/09, I called Glen (of Weatherly) to ask how the order was coming along. He stated that they had not yet ordered the parts because they were having trouble getting the money together. I immediately called Re-Bath and spoke with Heidi. Re-bath had no record of me. I faxed my contract to Re-Bath, and was told that Weatherly ceased being an authorized installer as of 6/10/08. I called Glen Carwile and demanded my money back. He said OK. The next day, I got a voice mail from Kevin of Weatherly. I called him back late afternoon. He said Glen tells me you're having concerns about the contract. I stated that Glen said that parts had not yet been ordered. He stated Glen doesn't know.

Then I brought up the termination of Weatherly's franchise agreement on 6/10/08. He said Weatherly cut off Re-Bath (not Re-Bath cut off Weatherly), and I replied that I didn't see what difference it makes. The situation is the same. Weatherly can no longer install Re-Bath. Kevin of Weatherly stated that he could complete his contracts. I've complained to the BBB, Fairfax County Consumer Protection Services, and Virginia Board of Occupational and Professional Licensing. Fairfax County sent him my complaint with 10 days to reply, and he did not reply. A second letter with 7 days to reply just went out.

My $1,750 check payable to Re-Bath was cashed by someone other than Re-Bath. No acrylic liner has been ordered. No work has been done.

4 people found this review helpful
Original review: June 24, 2008

Bath tub is getting blue in color. It is impossible to clean it. I had called them last year and they came with a new bath rub after the inspection. At the end they used some kind of chemical and the blue color went off. Only after few days usage, Tub again became blue in color and once again it is impossible to clean it. Last week i called maintenance person from my apartment to clean it. It is impossible for him also. He stated "this kind of tub should be easily cleaned. It must be some material problem."

I called them today again and waiting for them to call me back.

6 people found this review helpful