Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.
Overall Satisfaction Rating
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- Can be used 24 hours after install
- Product and installation warranties
- Free in-home consultation
- Pricing not available online
- Preset selection of fixtures
Re-Bath specializes in stylish, fast bathroom remodeling, tub/shower conversions and accessibility features. Choose from a selection of high-quality, coordinating materials and products.
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We had an original estimate by Bath Planet to remodel our bathtub since we're both getting older and wanted to have easy access to our bathtub/shower. We then had a second estimate from ReBath & based on their description of the work to be done plus at a better price we decided on ReBath. They just completed the work in two days and did an amazing job. Mike & David & Eddie did the work required and actually went beyond what was asked for in two days. These guys were incredibly professional & made us feel confident they would do the work in a professional & timely manner.
I'm not saying Bath World wouldn't have done a great job as well, but what I am saying is get a second estimate from ReBath before you decide on a bathroom remodeling job. You will not be disappointed. These guys take pride in their work and it shows They will do whatever it takes to make sure you are completely satisfied with the job. Thank You ReBath, Mike, David & Eddie for the remarkable job. We will definitely let others know you are the go-to guys for any considering a bathroom/bathtub/shower remodeling job.
So my wife and I live in an older home with a less than appealing bathroom. We chose to use Re-Bath since they advertise 4 a day install. I knew the price was high, nearly double what a typical contractor would charge, but the ease of install and the fact they promised I wouldn't go without a toilet or shower convinced me this was the place to go.
I work in the mortgage industry and I know a lot of contractors don't like to work for homeowner's because they're just one off jobs. They usually do shoddy work at higher prices. Since Re-Bath directly targets homeowner's I assumed they'd be customer focused. We signed our contract in November. We were redoing the floors, covering the tiles on the wall, taking out the tub, putting in a walk-in shower, & replacing the old window that was in the shower with a new, double insulated one, that had frosted glass on the bottom; so people can't see you shower anymore.
In November we were told they'd begin work in the beginning of February. By the middle of February I hadn't heard anything; so I called their office. They said the person who does scheduling was out and would call me back that day. They did not. I called a week later and was told the person that does scheduling was out and would call me back that day. I pushed a little and asked why she was always out. They said it was just a coincidence and she would definitely call me back same day... A week later I called again, she was in, and told me she was just getting ready to call me! We scheduled the install for a week from then.
So March, a month late, the installer shows up to do the work. I also let my boss know I needed 3 or 4 days off work to be there while the install happened. He allowed me the time off, but without pay. I was told by my sales rep that it would be a team of installers. It was one guy. The scheduler told me he would be there by 9am that morning. He showed up at 2pm. He tells me that he had a flat tire on his trailer and it took forever to get it fixed. He said that Re-Bath's trailers are all pieces of crap and they refused to pay to fix it even though it's their trailer and he's just a sub-contractor.
My street is a dead end. It's about 50 to 60 yards long. He wants to turn his trailer around so he can work. I have this very small driveway. It's big enough for one car. He asks if he can turn around in it. I tell him it would be better to just back up to the start of the street, turn around there, and back up to where he wanted to park. Instead he goes into my driveway and yard. He dug 6 foot trenches into my grass! He gets out of the truck, sees all the mud, sees the ruts he's put in, and doesn't say a darn thing.
He comes in the house and looks over my bathroom a bit. As he's reviewing all the work, he fails to mention the new window. When I ask him about it he doesn't know what I'm talking about. I pull out my signed contract and there it is! He calls the main office and is on the phone for an hour or more. He comes back and tells me that even though my contract has the window as being installed during the renovation Re-Bath changed that to a post-install. This is seemingly because their sales staff doesn't know how to measure a window and they've had lots of windows come in as the wrong size. I fuss about it and since it's in my contract as being done during the renovation my installer tells me he'll try to get one. I call the main office to speak with the manager. They tell me they'll have him call me back. I call my sales rep. He tells me he'll see if he can find a window and it shouldn't take but a day to get one in.
After all that it was quitting time so the guy gets ready to leave. He tells me Monday was a wash, but he's here now and it should only take 2 or 3 days max to finish the work. He says he'll be back at 9am the next morning. The next day the installer shows up at 11:30am. He proceeds to sit in his truck for 2 hours and doesn't come to the house until around 1pm. He tells me he spent the whole morning trying to get his boss to order my window, but his boss is in his words incompetent and doesn't do his job well. He says he'll have to try to find the window for me. Then he goes to work demoing the bathroom. I call my sales rep, he used to install windows for a living, and ask if he has any news. He tells me he's talked to the manager and it's on expedited order. It should be here by the end of the week.
After 1 hour of demo my installer goes to his truck and disappears for 3 hours. I go outside and he's on the phone every time I go out there. He comes back in the house and says he's done for the day. However, he's removed the toilet. I have a wife and it's 5pm. So he begrudgingly says he'll put the toilet back. I look in the bathroom, the only thing he's really done is take out the toilet. He's supposed to re-tile the whole floor. So he puts down the 4 or 5 tiles needed to re-seat the toilet and leaves. He tells me he'll definitely be at the house tomorrow by 8am and all the demo will be done Wednesday.
Wednesday he shows up at 11am. He once again sits in his truck for the first 2 hours. When he comes to the house he doesn't even give an excuse. He barely even grunted when he came through the door. He just went to the bathroom and went to work. He worked for an hour then went to his truck for 2 hours. He comes back in the house, works for 1 hour and goes to his truck for 2 more hours. He comes back and tells me he unfortunately wasn't able to finish all the demo, but Thursday he'll definitely finish everything. He has just a little bit of demo left and getting the new walls, floor, and shower will be a breeze. He tells me he'll be here by 9am Thursday.
Thursday he shows up at 12pm. Sits in his truck for 2 hours. Comes in and does his normal work an hour take a 2 hour break. I ask him about the window. He tells me it hasn't been ordered yet. He has to do the measurements today then they'll have it expedited and it should be here before the install is done... Well it was supposed to be done that day; so I ask him if he'll finish that day. He tells me he's only got an hour or so worth of work, but Thursday is his family night so he packs up and leaves at 4pm. Mind you, I've been without a shower since Monday. I call the main office, someone tells me they'll call me back. I call my sales rep. He goes on a tangent for 10 minutes and hangs up without any resolution.
Friday my installer shows up at 10am! Only sits in the truck for an hour before he comes to work. He's still not completely done with the demo; so he finishes that, then gets to work on building my new bathroom. He does go outside for an hour at a time, but it's not as frequent as the rest of the week. Come 6pm the bathroom is not done. I do have a shower however. He tells me he needs one more day and hopefully the window will be in then too. Monday he comes in, no window, finishes most of the work and packs up. He tells me he doesn't have what he needs to get the sink drain plumbed in so I'll have to do that. He also tells me the window will not be installed, but it's been expedited ordered and will be in, in 2 weeks. He leaves.
2 weeks later I get a call from Re-Bath's main office. Yes, they can call people back. But they only called for me to sign my final payout docs. They want to get paid for their work. I tell them I'll pay them once they're done. They make some vague threats and tell me they'll sign anything I want them to as a promissory to finish the work. I tell them, "That's called a contract and we already have one."
2 months go by after the initial install and finally a new guy shows up with my window. He comes in, tears the wall down in the shower and walks out of the house for 2 hours. He comes back and tells me they measured the new window wrong and will have to order a new one. That won't take but 2 or 3 weeks. It's being expedited mind you. So what do I do with a hole in the wall in the middle of my shower? Well, he put black trash bags over it and duct taped the whole thing. And now it's May and I don't have a finished bathroom. In fact, my bathroom looks worse than I started as there's black trash bags hanging from the wall.
Justin, thank you for your detailed feedback. We deeply regret to hear that your experience with us has not been a positive one. We would like the opportunity to address your concerns and reach a resolution. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
I asked Re-Bath of Oklahoma to remodel our bathroom about 4 yrs ago. I was told at the time of purchase that work was covered by a lifetime warranty. I recently noticed some ‘pitting’ has occurred in my bathtub. When I called the company, the staff was very rude. They also told the that the tub unit I was sold only had a 3 yr warranty, and there was nothing they could do. They said, "We are not going to discuss this with you.... There is nothing we can do", I was treated rudely and the company refused to honor their commitment to their product. Buyer beware!!! Will never use this company again!!! I feel robbed!!!
Sonja, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
Two years ago we had Re-Bath convert our standard bathtub into a walk-in shower. They were efficient and totally reliable. We were thrilled with the firm and the final product. A drip developed in the shower head two years after the original installation. I called Re-Bath and they quickly set a date for their service person to correct the issue. And that's exactly what happened: fast, efficient and totally reliable. I am a fan of Re-Bath!
We just had a wedding in the family, so our home has gone up 18% in one year and we thought about pulling the money out of the home and getting out of it, and, at the same time, doing the bath remodel. We used HomeAdvisor app to look for contractors that could do it in the area and HomeAdvisor recommended Re-Bath as well. We did the shower replacement and it was done about two months ago. The sales representative from Re-Bath showed up on time and she was pleasant and very cordial. She understood the process and did a good job.
The installation team came out on time also. I let them use the garage as the work area. They laid down mud carpeting, so they didn’t track a lot of dirt in. They did the job quickly. They also didn’t mind me asking a lot of questions and getting in the way. They did a good job and were done within five hours. I like the final product, although there were a couple of things that could be improved on. They installed the shower door, but they missed a couple of end caps, so there were some sharp edges that I didn’t want someone to cut their skin on. They ordered those, then I installed both. I’ve also got a bit of drainage around the bottom seal of the shower door. There is a plastic seal, but it is not quite long enough. The water leaks between the top shower base and the bottom of the door, so I’ll get them to come out and address that or just do it myself.
The only thing they could improve on is the regular routine repair and maintenance. The people at the store didn’t know as much as the salesperson did about it, so when I went to follow up on which products to buy to keep the thing looking new that wouldn’t void the warranty, not too many people knew. Re-Bath would be wise to carry their own line of maintenance products for their shower installs, so they can make some money off the stuff that doesn’t void the warranty. Our experience with Re-Bath has been very good, nevertheless.
Hello Brian, thank you; we appreciate your feedback! It's great to hear you had an overall positive experience with us. If you have any further needs or questions, please don't hesitate to reach out!
I'm getting older and I had a jetted tub, which was deep. I needed a shower or I would have to climb over a tub to get in and out. My brother had his bathroom redone a couple of years ago with Re-Bath and since he was pleased with them, I chose to do go with them as well. I'm having my whole bathroom redone where I'll have a shower put in and a new commode. I'll also have a new sink, new cabinets and new flooring. I made the purchase of the products three weeks ago and Steve was our sales rep, and he was very detailed in what would happen. He had samples of the products, and he helped me figure out what colors and the product to put in there. When Ronnie came, the person that worked in the bathroom, he was professional and friendly. He didn't goof up, he just kept working and cleaned up after. If he had a question about something, he would ask me and help me figure out the best way we needed to do.
Salesman sold job 10 weeks ago, can't get hold of any body at office to find out when new shower will be installed. Person answering the phone says she is forwarding my call but nobody gets back to me. I've tried at least 10 times. What is she using smoke signals, carrier pigeon or 2 tin cans on a string. I would like somebody contact me and let me know or refund my money. The contract was signed 2/19/19. This is 5/3/19. I think I've waited long enough!
Cindy, we regret to hear that you had this experience with us. Please contact our customer support team at your earliest convenience so we may further assist you in working towards a resolution.
I bought a new house and I needed an accessible shower. Initially, I priced out the tiles and how many people I would need but then I checked with Re-Bath to find out an easier way. That was what was shown on their TV ad and it's true. I got a roll-in shower from them and I'm very satisfied with it. I was also very impressed with the installer who came and their workmanship and respect to me as a client. It only took them a day and a half to do the job and they explained every detail before and after. They also cleaned up. I couldn't believe it was just a one-man job. I had an excellent experience with Re-Bath and I was happy from start to finish. I have told people about it and have shown them the final product. They were very impressed with it. Now they're thinking of using Re-Bath if ever they'd redo their bathrooms.
Peter, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Re-Bath wasn't the cheapest, but I felt more comfortable with their sales guy. We also got several other quotes, and some were higher and some were a little bit lower, but we felt more comfortable with what Re-Bath was doing versus anybody else. For our money, we felt like they were the way to go. We had both of our bathrooms completely remodeled. We did everything - tubs, commodes, flooring, and vanity. The only thing we didn't change out was our lighting. Everything else is new. We had to do the painting ourselves though because they don't do any painting. It took them five weeks after we signed on with them to get to us. They started the project on March 11.
We have nothing but good things about the two men that came out. They really worked hard and we were very impressed with the way they work. They worked non-stop except for lunch, plus they were always here when they said they would be here every morning. We had them scheduled for the whole week, but they got done in three days, which was very impressive and surprising. When my neighbor asked what I thought of Re-Bath, I said that I was very pleased. They also came over here and looked at our bathroom and they decided to go with Re-Bath as well.
We were experiencing a leak in the walls of our bathroom shower and were frustrated because we couldn't locate the source, after many hours and several headaches we called Re-Bath and we couldn't be happier that we did! We got a bath liner and a new garden soaking tub and it was all completed within 1 day. Our installer, Frank, was great!!! Totally worth the price, it's beautiful.
Stacey, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
We came into contact with Re-Bath through Home Depot, which is called Modern Re-Bath here. The designer lady Amy came to our house several times and made good impression with my wife. Amy requested for the plumber to come out, I informed him of the leaky pipes below, he said to replace them all. On the day of drafting a contract, Amy had a note pad, we downgraded from a steam shower and tile surround, to their ssb product for a new shower. Small shower with everything else extra. She put the basement plumbing into an allowance, I want to say $3000, she said that should be enough to fix everything. She also sold my wife on closet hanging rods and shelves for $1000 allowance. The total came to $41000 with new vanity, tub surround, and flooring and lights. She said it will take a little bit to put all that in a contract and I left.
She then convinced my wife to sign a bareboned contract, claiming she will add all the detail from her notes in it. Amy said this will get us on the schedule sooner so my wife signed this contract with my name on the top. Amy promised her she will amend the contract with all the detail from her notes and send it to me in a day or two. 9 days later I received the same bareboned contract from a different email address. Not knowing their arrangement, I did not say anything. I did ask Amy before I left if we will get unused money in the allowance/contingency back, she said yes.
Now forward to present day. The person in charge on site is Hal, nice guy. When I asked, he seemed had no idea about the closet system, so I start asking. The next day Hal said there was a note but did not say much more. Second day the plumbers came, I noticed that night they did the bare minimum, not what I was told. I had the operational manager Jon on the phone and he said, sorry, the master plumber forgot to tell them, they will come and do the rest. The next day Jon called again at my work, saying they will only replace patched copper pipes, and only the leaky drain below the tub to pvc. I said OK, the leaky copper pipes are more of my concern. That night the pipe below the toilet leaked, I had a hard time patching it, so I asked if the plumbers can come out earlier.
Jon called me at work the next day and told me the plumbers are coming but for the rest, they will only repair the patched spots, not changing out the faulty pipes from 70s. I started to email again and called out Amy to respond because she had been silent. I got Beth the GM instead, she said none of the leaky pipes are in the bareboned contract, therefore they will only quote me to pay more. She said Amy will email me to reference her notes to show me how these things are not included.
By this time my wife emailed Amy and fearing her closet hanging system is in danger, Amy email back a price list we had never seen before. In the email she claimed she went over line by line, explained line by line for both of us and signed. She listed the ssp shower replacement at $12100 without shower door, hardware upgrade, niche, light above, and no plumbing allowance anywhere to be seen, definitely no closet system. I confronted Beth that we had not seen this agreement and we would never sign off a $12100 shower and not have faulty plumbing fixed.
Their position is that they will just follow the contract, no plumbing allowance, they do not offer closet system, and start to shield Amy. We have Home Depot regional manager Regan involved, he suggested we have a walk through with Amy and go through the original notes line by line. Beth offer conference call only. I have yet to hear back from Beth. I called Re-Bath national customer hotline as often suggested in reply here, they said they are toothless with their franchises. They can ask, that is about it. Yes, my wife should not have signed that contract and trusted Amy, shame on us. However, this bogus price list and false claim by Amy is now documented. Re-Bath customer service gal said it is a good idea for me to shout from the rooftop, and encourage me to do so. Do not sign anything without all the details written down, have to keep your eyes on the ball all the time!
George, thank you for sharing your detailed feedback about your experience with us and regret to hear that we have yet to reach a resolution. We would like the opportunity to address your concerns and try to turn things around. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
Got Re-Bath to install acrylic tub and walls years ago and was satisfied until I recently got water retention in the liner. Drained it and now the water is back. Called Re-Bath and they transferred me to their store in Cherry Hill, NJ. Spoke to Kim and told her about the problem, and she offered to have salesperson come out to quote me a complete new tub installation. Asked her if there was a guarantee still valid on the job with respect to water leakage, and her response was that a new tub and wall installation would cost a minimum of $7,000.00! Went to the Re-Bath national site to express my dissatisfaction with my experience several days ago, and still no response from them. Thought they'd extend some courtesy to a past customer but guess that only comes with another check. I'll call someone else to resolve my issue.
Hector, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please contact our customer support team at your earliest convenience so we may further assist you in working towards a resolution.
We had been talking about remodeling our bathroom for years. Re-Bath was more full-service and we did the whole bathroom with them. Our sales rep was courteous and answered all of our questions. We made our purchase around April 18 and it's been two and a half weeks since the work was done. We watched the installers work and they were excellent. They were like a fine-tuned valet. They worked well together, were very pleasant, fast, and efficient. They kept our floors covered as they went in and out of the house. They also answered the questions we had. They did the cabinets, flooring, and shower. We did the painting. We had a tub before and we had to climb in and out of it. Now, we have a walk-in shower. Everything I had experienced was very positive - the product, the people, the questions answered. We're totally satisfied.
We bought this house in November and the people who owned the home before had remodeled one of the bathrooms but it was remodeled in an antique way. It had the old Victorian bathtub with the legs. The problem with it was that it was completely non-functional. A woman who’s 5’2” could not fit in the bathtub. It was so small. It was actually beautiful-looking though. Then they also had a nice sink but they had no counter or cabinet space. It also had a bidet and we have never used a bidet. Our bathrooms needed remodeling and Home Depot has a service wherein we talk to them about the project and then they recommend certain providers. They gave us the name of Re-Bath and we contacted them.
We demolished the bathroom and put in cabinets, new counters and faucets. We also put in a walk-in shower and took out the bidet. So we got tons of storage, cabinet space and lots of counter space that we didn’t have before. That was the number one reason we did that. Then we had another bathroom that had a tub and shower which was not necessarily claustrophobic but it was a real narrow shower and tub and it had a curtain. When you’re showering, the curtain would be on your skin. We knocked out a wall in that bathroom, took out the tub and shower, and put in a therapeutic tub. We hike a lot and when you go on a 12-mile hike and come home, to be able to get in a therapeutic tub really is wonderful. The main reason we did that bathroom was to get a therapeutic tub in. The other one was to get a walk-in shower where you’re not touching the walls when you’re showering.
So we kinda had two separate projects, and we were told it would be three to five days from demolition to completion. We didn’t believe that but we said okay. The first project took five days and the second project took three days. I was amazed that they were able to come, do the demo and complete the project in as short a time as they did. To their credit, they also didn’t start it until they had all the parts. They didn’t start the project and worked one day then waited two weeks and worked another day. The first project was five straight days and the second project was three straight days. In addition to that, three days before they started the projects, they said they were gonna start and they were there at the time that they said they were gonna be there. Then every day, they cleaned up so that we could still live there.
The two installers were really nice guys. They were very polite. They recognized that they were disrupting our home life, although it was really minimal. Both of them knew what they were doing. There was no wasted time and the quality was exceptional. They did an excellent job with the aesthetics. The salesman had described how it was gonna look and had some samples, and it looked exactly like he described. It’s extremely functional but it’s also really beautifully finished work. It also had to be permitted and the inspections went without a hitch.
It was really a wonderful experience. Even the sales guy was extremely knowledgeable. He was a really nice guy. They were also honest about everything and the quoted price was the price. We changed some things during the process and they told us it was a change that wasn't gonna cost them any more so they weren't gonna charge us a change order fee. So we were extremely pleased. We're absolutely gonna recommend Re-Bath. We also have another bathroom and when we remodel that, we’re gonna call Re-Bath.
My wife and I called for an appointment to have our downstairs tub/shower replaced. The representative came out on schedule and gave us a presentation of Re-Bath's products and services. He gave us the full estimate in writing. Since we had already asked for a bid from another business, I asked the rep to give us a couple of days and I requested that he call us on the following Tuesday for a decision. He agreed. The following day my wife and I decided to go with Re-Bath and schedule a date for the work to begin. But the rep's call never came...and that was that.
John, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
I have an already demoed standard size bathroom to redo. Rebath salesman comes out to provide a quote. Says, "We'll put in something way better than the standard fiberglass shower that you see." Proceeds to show me some plastic crap that they manufacture, not too different than the fiberglass enclosure, that has a faux rock look to it. (cheap) "Ok. We can install 2 30” vanities and do your floor (40-50 sq ft) don’t need walls finished." I’ll do that, no toilet, have a new one. Oh and a nice shower door. $37,000.00! “Gasp” no. How about you buy your own vanities? New price, $29,000.00 ($8,000 for 2 small vanities) no thanks. "How about just the shower with a fiberglass pan and this plastic crap we make?" How much? $16,000.00! Let me help you to your car.
Brodie, we regret to hear that you had this experience with us. Please contact our customer support team at your earliest convenience so we may further assist you in working towards a resolution.
I decided it was time to remodel my bathroom when I fell and I went with Re-Bath for their price. I purchased a shower from them back in January and the interaction I had with the sales rep was nice. The installation team was very nice, clean and they did a fantastic job. They took the tub out and replaced it with the shower. I would recommend Re-Bath.
Hello Joyce, thank you; we appreciate your feedback! It's great to hear you are happy with your new shower. Please don't hesitate to reach out if there's anything additional we can do for you.
Re-Bath completely redid my bathroom. It was a whole new bath shower, plumbing, and vanity mirror. The sales reps were wonderful because they knew what they were doing. They had everything there so my initial purchase was easy. They did the remodel right after Thanksgiving. They had to order some special parts that got broken, and we finished the remodel a little bit in February. The quality of their work is excellent, and I'm very satisfied with the bathroom. I've recommended them.
Carol, we strive for 100% satisfaction, and it is great to see you had such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Re-Bath converted a tub to a handicap shower for my mother-in-law, Brenda. We did the countertop for the vanity, all the fixtures, the shower, and the vanity faucet. The sales rep was great and very professional. We always like somebody to listen more than they talk. Brenda is 91, so you gotta let her figure out what you’re doing, which the sales rep did. I used to be a kitchen and bath designer for Home Depot, so I'm used to making selections. The sales rep had a clue that I might have been in this kind of business, so he just followed right along, and we slow-served it to Brenda. He worked really well. He saw what was going on and went ride with it.
The installation was awesome. It says that the installers need to keep the place in a broom-swept condition when they're done. They left nothing, and Brenda was just amazed at Re-Bath. I asked the installer to explain to Brenda because she was gonna be using it, and the went over everything. The remodel was about $10,000 and in Brenda's mind, $5,000 was a lot. But I explained to her that value is defined by the materials, the labor, and the customer's experience. So she trusted me with the expenses, and as Re-Bath was doing the remodel, Brenda got it. She said all the cuts are perfect, the shower door is fantastic, and everything looks great. She said it was money well spent.
We wanted to get rid of the tub and go with a full shower, and after Re-Bath's presentation, I decided to go with them. I was impressed by the sales representatives' dedication to their work. They guided us and were so nice. We got the wall surrounding and fixtures, and the contractor walked us through the whole nine yards. He let us select everything that we wanted and guided us from that aspect. The installation took about a day and a half, and the installers were so clean and so professional. I would ask them back again soon. I am 100% satisfied with the shower too.
Our experience with Re-Bath... I’m sure this may be confined to the local ReBath but this is no way to run a company and no way to treat the customer. It started with us visiting their booth at a home remodeling show and listening to the sales pitch; we explained our current situation having a tub and tiled on three sides. The sales person told us they would simply cut it into sections and carry it out (didn’t happen like this AT ALL). Salesman came out to the house to measure and write up the sales agreement. Everyone that stepped foot in our house had a guided tour of the underside of the tub where I explained to them the joist doubler that would be right tight to the new drain system.
Prior to starting the job, the local company sent someone to measure and double check all the measurements that the salesman had on paper. Since the tub would be replaced with a shower pan that was 4 inches wider, that meant the drain (center point of shower floor) had to move over 2 inches. At first the person sent to check measurements said the drain would be moving 4 inches after which I corrected saying it will only need to move 2 inches. That should have been our first clue of things to come.
The first day on the job was “demo” day. What they did was cause damage to our house – taking a sledgehammer to the walls to bust off the tile and the cement that the tile was set onto (house was built in the 70’s). The plumbers stopped to install water shutoff valves so that the entire house would not be without water (very nice). Then during the process of installing the new shower base, they drilled a new hole for the shower base … right through the double joist! If you were to google “how to notch a floor joist” you would find a formula explaining how deep a person can cut into a joist.
So while cleaning up downstairs, I questioned the notch depth, whether they have or use inspectors, was told they are allowed to cut that deep and that they “always” cut that way. I explained that sounds like I should call for an inspector; I explained that I have experience in the building trade and the notch looked too deep; the demo person from ReBath decided he had enough and didn’t like me questioning his work and looking over his shoulder; I explained that this IS our house he is destroying. He walked off the job, told us he will never be back, and to call the office and let them know what is happening... which I did.
The next day, a different person came to finish prepping the new install, adding green board on the walls. He installed the new shower sides, caulked all the seams, patched all the nail holes that popped when hammering the walls; he used touch-up paint wherever needed. All in all, it looks VERY nice. The plumbing and building inspectors were called in; the second installer contacted a building structural engineer to determine how to “fix” and support the double joist that was cut out for the plumbing drain.
While looking outside, along the siding on the back wall, I noticed a bump out (or bowing) right along the new shower area – where the excessive hammering took place, cracking a stud, and pushing out. Additional repairs that were done included: disassembly of the new shower (outside wall), pull in the stud that got pushed out, apply the added 2x4 onto the stud and reassemble the shower. Plus they added the support post (4x4) under the damaged joist.
Lessons learned: clarify the “sales pitch”, have the demo people, office people, and work people agree to what is being said, having a more thorough review prior to demo; insist on inspections by having them pull the permits, (plumbing and building), all at the various stages of the process, after demo, prior to drilling, prior to covering walls – especially outside walls. On the PLUS side, the second installer was very conscientious, did a very good job fixing all the damages and installing the shower walls. If I were to have other work done I would request this person.
Herm, thank you for taking the time to leave us this detailed feedback about your experience with us. We would like the opportunity to address all of your concerns. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
I'm really enjoying my bathroom now. We had a tub before and were looking for a walk-in. It's not a very big bathroom but I wanted to see what Re-Bath would be able to do and they were able to accommodate it. I spoke with them and had them come out, and they did well. I purchased the walk-in shower, the vanity and the toilet. That was at the end of November then the work started at the end of January. The installers did their work in a timely manner and got it taken care of.
Our shower was leaking and we kept having people come out to try and fix it. So, we're done with it and had Re-Bath come and rip it out. The sales rep was very nice and helpful. She showed us all the products, and we knew what we wanted but that was way more than we could afford. We made a compromise and went for a corner shower but went bigger. We also got everything that goes with the shower like the shower head and the faucet.
We did it in November but they had to order the parts and it was gonna come in February. However, the glass was leaking so, they had to take the glass out and reorder that. On one of the occasions, the installers didn’t clean up so, there were pieces of metal which wasn’t great in a bathroom because you’re usually walking barefoot in there. Then, in the shower drain, we had one of those chains that helps catch hair. They broke that but then just kinda left it there and didn't say anything, which is not a big deal. I had another one. But still, they should have said something. That was the only thing that my husband wasn’t happy with and other than that, they got the shower to where it’s not leaking.
Deanna, we really appreciate your feedback! We regret to hear of the broken chain and will be sure to address this with our team. If you have any further questions or concerns, please don't hesitate to reach out!
I fell backwards, hit my head under the soap dish and broke my shower tile. My daughter knew that we needed to have that repaired and mentioned Re-Bath. My daughter has a bathroom with the shower threshold. It’s just right to step into that I don’t lift my leg up higher than three inches. Everything is so perfect in there. It’s gonna last a long time. I told my daughter that Re-Bath was the one we had the first time. They didn’t do such a bad service, they just didn’t have the quality that they have today. The sales rep showed us from start to finish what it would look like. I expected him to know his product and he did, backwards and frontwards.
After we got the price of what it was gonna cost, it sounded practical and just to me so I went along with it. He wanted a down payment though. Some companies don’t request a down payment, but he said we have to have at least half upfront, which was $5,000. I was happy to provide that so we could get this job started. He said that by doing so, the contract would pick up faster. It did and I was happy when they could start it. Once Aaron, the serviceman who came, was on the job, I felt comfortable. I found somebody I could talk to for a few minutes. Then he’d get on the job and I stayed away from him so he could get the job done.
I expected the job to go well, but I thought it would take more than one person. I’m tickled with everything Aaron did. He was a skilled craftsman and he didn’t play around. He came in, started his work, and didn’t leave until he was finished with it. It took less than two days to complete. He was so clean, thorough and competent in everything he did. He had to go back and forth to his truck to get his stuff. And when he came in, the first thing he did was lay down covering on the rugs so he wouldn’t mess up or stain it. He did a wonderful job and I love my bath.
Now I have a shower that I have the proper equipment to hold on to that’s deep to the studs. It’s not gonna come loose or be shabby. I tell everybody that comes into my home to look at the shower and they’re impressed. The service was perfect and I would recommend Re-Bath to anybody. I also appreciated the basket that was sent to me. My daughter couldn’t believe they sent a basket and almost fell over. Plus, some of the things were ideal. They sent a squeegee for the glass door that I have and that was neat.
I was thinking of redoing my bath and so I went online and looked at different places that specifically do bathrooms. I called a couple of companies that were in town and Re-Bath was the only company that has an actual showroom, so I went with them. I appreciate that because you can go in there and see their products. With the other companies, you come and talk to them but you can't see their stuff. Re-Bath's people were wonderful. Mike was the gentleman who came here and he was very thorough. He spent over two hours here in my house measuring and explaining everything. Then, if I had a question about whether one thing could be done, he was honest and told me if it wasn't gonna leave much room, or if I wanted to consider the length of something as my bathroom is not very wide.
I had Re-Bath take out my old clawfooted cast iron tub and had it replaced with a walk-in shower. I also had them put in a commode vanity, new flooring, and cabinet above my toilet. I have a low threshold because I did not want it up high and grips on the floor were also put so that I don't slip and fall. The installers who came were wonderful. I stood there, watched them, and talked to them. The first day they came, they were here from 8:30 to 3:30 and worked non-stop. The second day they came, there was a bad storm. They did everything they could do, they were here at 8:30 and they left at around 10:30, but they could not do everything that was left to do, which was the ceiling to put the shower up. It was too wet to seal. But they did all the plumbing that needed to be done. They came again on the third day, and they were here from 8:30 to 12:30.
What I got done with my shower, the fact that they went up all the way to the ceiling, ensures no mode. But you could not get what I have gotten at Home Depot, Lowe's or any place like that. With the showers that you can get there, you can get mode but they don't go all my way up to the ceiling. The color I chose for the shower is so calming and I love it. One of the installers even said that of all the stuff that he has done, he liked the one I chose the best. I also love the vinyl flooring that was installed. It's wonderful and it goes with any color. If I ever did my kitchen flooring again, I want to match it up with that flooring. I also love my cabinet and my vanity.
I really love my bathroom and my family who has seen it has been very impressed with it. Also, the price that I paid was reasonable compared to what I got. One of my coworkers whose church has had their smaller bathroom done told me that I got the better deal for the price. I would recommend Re-Bath to anyone. If you're gonna have a bathroom re-done, go to someone who only deals with bathrooms because it's a major overhaul. Don't settle yourself short.
My wife and I were planning to do the full bathroom remodeling. We were contacting several companies to get the scope of work and the quote. The representatives who came to our home usually spent 90% of the time for their marketing pitch and biased stats info in favor of their company. Not so with Re-bath. The salesman Frank, was very businesslike and knowledgeable. He didn't spend time on any kind of pitch. Proceeded directly to the bathroom, took very detailed measurements and then attentively listened to what we wanted to do and gave professional advise without any pressure to buy anything which is not needed. Then he made calculations and gave us a clear quote for the planned scope of work. This was a very pleasant experience, unlike other companies we had talked with.
We bought a new vacation home up in Northern Arizona and we were looking at redoing the bath because it had a tub and we wanted a walk-in. Re-Bath was backed by Home Depot, offered financing for 24 months and guaranteed their work. They also said that they could do it in four days. Aside from the walk-in tub, we also got a vanity and fixtures like towel bars and a faucet, and the installer was beyond belief. He was as good as I’ve ever seen and he did it all himself in three and a half days, not four. The Re-Bath salesman was excellent too and Home Depot was very supportive through the whole process. That guy really made the whole process because that was what I felt was gonna be the weak link but it turned out to be the strongest link.
We had had a water leak and were looking to remodel. I searched the Better Business Bureau site and Re-Bath had a wonderful rating. Tim, the salesman, was absolutely wonderful. He showed me some different options and I went with what he showed me. I had two bathrooms done and Re-Bath removed the existing showers and tubs. Then they put a shower and flooring in. Both bathrooms also had an existing toilet removed and a new one put in. In the other bathroom, the work also involved the sink. The whole remodel took about a week and a half, and the installers were fantastic. They were very much on the date that Re-Bath said that the installation was going to be on. They were very precise in putting things in and were very neat. They cleaned up after themselves everyday. On top of that, Re-Bath was extremely easy to get in contact with.
Lynne, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My house has one and a half baths and we really needed two full baths. Besides that, we had a lot of damage from some flooding that had happened last summer, so the baths needed to be redone and we were looking into how we could do it. When I really got serious about needing our bathrooms redone, I saw that Re-Bath had a little place over here at one of the malls that I drove by. I stopped by to see what they had and to talk to them, but no one was there. I left them a message and they called me back. Re-Bath stayed in contact and made an appointment for a designer to talk to us.
Still, we are really liking everything else. I had to adjust because I was used to cleaning with bleach, but you don't do that to these things, you use the more nature-friendly or more natural products. It is a bit of an adjustment for me, but it will be okay. I would definitely recommend Re-Bath. We had a lot of work done, so it was very pricey and the interest rate was high on the loan. But as far as the work and the company are concerned, there are no problems.
Sad to say our experience with Re-Bath was just un-called for, but I will keep this simple and factual. First of all we had our consult with the sales rep, we picked out the layout, the color, the doors, the shower head, the handles, etc... and gave a deposit for the work. Additionally we were told it would be a couple weeks before they could complete the one day install and we would be contacted. No one contacted us after a month or so, we called them! Then the install was set up, the guy came and asked us what he was supposed to do! We told him and he started the one day install that turned into more than one day!
Then after he installed the shower and knobs he said they were down, wait where are the doors? They said we were supposed to get that ourselves from another company! Umm and then had to go back and forth with Home Depot and Re-Bath with the he said/she said issue on the doors, for Re-Bath to finally call and say, "After further investigation you guys seem like good guys so we are gonna do you a favor cause we found some doors that will work!" Additionally this was over 1 month later! We requested a refund because their one-day obligation was not honored and Home Depot who we purchased the services through, just communicated with Re-Bath and only got back to us once or twice during the early stages of this situation afterwards taking Re-Bath's word on their commentary with us! Just Sad. We will never use Re-Bath again or recommend them.
Charles, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to our customer support team when you have a chance. Thank you, and we look forward to hearing from you.
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- 426 N. 44th Street, Suite 410
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