How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Re-Bath Reviews

4,944,696reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+1 more
Author picture
Fact-checked by: Jon Bortin

About Re-Bath

Re-Bath specializes in fast bathroom remodeling. The company offers complete remodeling services or tub/shower-only conversions, and it provides free in-home consultations and a free design process. Re-Bath also offers tub/shower conversions, especially for those with limited mobility and seniors who wish to age in place. Slip-resistant technology, accessible bathroom remodels and walk-in tubs are available in stylish options that will update your bathroom while increasing safety.

Visit www.rebath.com
Pros
  • Can be used 24 hours after install
  • Product and installation warranties
  • Free in-home consultation
Cons
  • Pricing not available online
  • Preset selection of fixtures

Re-Bath Reviews

Filter by Rating

  • (752)
  • (97)
  • (34)
  • (72)
  • (201)

Popular Mentions

    How do I know I can trust these reviews about Re-Bath?
    • 4,944,696 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about Re-Bath?
    • 4,944,696 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 6 Reviews 530 - 680
    Price

    Reviewed June 10, 2018

    Called Home Depot to get bath redone. They sent out Re-Bath. Charged us $25000. Way overpriced. All materials were around $8000. Labor was 40 hours total. Even at 100 an hour that’s $4000. That’s over $13000 in just profit. Total **. The floor has gaps in it and I have to get them back out to fix. Don’t waste your money. And they don’t do any paint or finish work. Such a rip off that I don’t shop at Home Depot anymore.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath
    Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to our customer support team at 800-426-4573 so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.

    All the best,

    Verified purchase
    Price

    Reviewed June 9, 2018

    We just got a brand-new jacuzzi in our master bathroom and I love it. Everything worked out great! Re-Bath put it in, gave me a demonstration and it was over. The quality of the product is great! At the beginning, we had a little issue. But once they figured it out, we were good. And the price turned out awesome!

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed June 7, 2018

    There was a leak in my bathroom and when I asked Home Depot if they had somebody who remodeled bathrooms, they gave me Re-Bath’s information. They had a material that was like Corian and it has a lifetime warranty. A gentleman came out and we went through the choice of materials. He gave us the price and we gave him the half down. We had the master shower completely redone last year. Then in Spring, we had the guest bathroom remodeled for my mother who is disabled now. The saleslady, my mother and I had a very good exchange over different places we could put things like rails. We had the countertop redone, the tub ripped out and a shower with a bench put in. We also put a hand shower immediately next to the bench and other things like that that made the bathroom perfect for her.

    Mark was our installer the first time and he was so wonderful. We requested him specifically for the second time. Re-Bath delivered as advertised and both times, it took less than a week to have the entire job down from tear-out to completion. Our experience with Re-Bath was fantastic. We were happy and we have recommended them to friends.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 5, 2018

    We bought our winter home in Florida a year ago and decided to start making it our own. So we decided to do little things to the master bath. Our neighbor had his bathroom remodeled. We saw a Re-Bath truck in his driveway and we decided to call them. We had a couple of other companies’ quote too but Re-Bath’s price was more reasonable. I’m also big on reviews and Re-Bath has some really good reviews. So we thought we would try them and I’m glad we did.

    Their sales rep was an older gentleman that had visited our house, spent time with us and went over all of our options. He showed us different samples. He was so good at what he did and he didn’t have any high pressure and we didn’t really feel like we had to make the decision that day. But we ended up making the decision that day. Re-Bath ended up remodeling our bathroom and the installation was phenomenal. The installer was there when he said he was gonna be there. He would leave every night and he would clean everything up. We didn’t even notice that a contractor had even been in our house. He asked us what we wanted and did exactly what we wanted and didn’t argue. It’s so hard to find people like this. So any time I get a chance, I tell people about Re-Bath. He ripped out a bathtub and a shower, then reconfigured the shower area. He put one big shower in and did a vanity top as well.

    It ended up being a longer project than we thought but it was not a big deal. Re-Bath thought it was gonna be three days but it ended up to six. We also own a rental condo in Florida and we had some problems with a tenant and some leaky walls. I called Re-Bath and they got out there right away. I’m so impressed with them. They were busy but it’s almost like they dropped everything for us and tried to figure out the problem. We even had them contracted, then we found out that the tenant was being dishonest with us. So Re-Bath didn’t charge us a thing for coming out and just did some caulking for us. They didn’t charge us for the estimate that we signed and then backed out of. I would highly recommend Re-Bath to anybody that wants bathroom remodeling. We absolutely loved them. From start to finish, the experience with them was great.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed June 2, 2018

    I had an excellent experience with Re-Bath from start to finish. It was awesome, from the lady who came in and drew the design up, to the guys that did the craftsmanship, and to the plumber. Our bathroom was 14 years old, so we decided that it was time to remodel it. My wife's an executive at J. C. Penney, which partnered with Re-Bath at that time, so we got Re-Bath to do the remodeling job. My wife wanted a bigger shower, so we got rid of the tub and we have a walk-in shower with triple heads. We felt comfortable with the fact that Re-Bath is a good company and their products are lifetime-warrantied, and they back everything up, even though they were more expensive than an independent contractor. Overall, Re-Bath has excellent follow-through.

    Thanks for your vote!
    Installation & SetupPrice

    Reviewed May 31, 2018

    Bathroom remodeling. This was the second bath I had Re-Bath do. They installed a ceiling fan in the first bath remodel job with had a light. When they remodeled the second bath I told them I wanted a ceiling fan the same as in the first bath. They installed a fan without the light. Now they want to charge an extra $200.00 to install the fan with the light. It was their mistake. I feel that since I didn't get the fan I wanted they should install the correct one free of charge. I have spent a lot of money with this company and to keep a customer happy after 2 remodel jobs is the least they could do.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Sandra, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. We look forward to hearing from you.

    Verified purchase
    Contract & TermsCoveragePricePunctuality & SpeedStaff

    Reviewed May 31, 2018

    We were updating the house and the bathroom was outdated. When we looked at Re-Bath, they were all-inclusive and they gave us a price on redoing the whole bath area. Their sales representative was extremely helpful, too. He came out, did an estimate, and went through the different options as to what type of updates we could do, the pricing, and the difference between the pricing. Then he came back after we signed the contract to make sure that things were going right for us. We ended up purchasing the shower, the vanity, and the countertops in the bathroom.

    The installers were good as well. They came in, did everything very thoroughly, explained to us what was going on, and cleaned up. They made sure that they put covering over the flooring going in through the house to the bathroom and took care of everything. They also gave us a timeline on the things that were going on and stayed right on track. Overall, our experience with Re-Bath was quick and cost-efficient. They did excellent work on top of it and they fulfilled the contract just as they stated. We will recommend them and when we get ready to do the additional bath in the house, they’ll be the one we will contact.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 30, 2018

    Re-Bath came to me and the salesman did a great job of explaining what they were gonna do and what they promised in remodeling my bathroom. He looked out for what I wanted and he did not try to oversell. We gutted and replaced the whole bathroom, and we spent $40,000. The installers were unbelievable and good. Everything about the experience was excellent and high quality. It was perfect, from the corporate people all the way down to the sales people and the installers.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Lou, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 26, 2018

    The shower pan was leaking so I had to remodel the bathroom a couple of months ago. I had Re-Bath come out to give me an estimate. The sales representative went over everything and was very professional and nice. I just had gotten the tile done and they ripped all of that out then they put the old bathtub system in. It was just built into a shower, but I originally had a bath and a surround there. The first crew came to do the bathtub and they were really sweet. They were in and out, cleaned up after themselves and warned me ahead of time it was gonna get well.

    The second guy came and did the vanity and the floor, painted and replaced the door to the bathroom. He was okay for the first couple days but on the last day, he got testy. I still had some spots on the wall that needed another coat of paint but when I was showing him things, he complained that he had to get to his part-time pizza delivery job and I didn't like that too much. Nonetheless, I'm satisfied with my experience with Re-Bath.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPriceStaff

    Reviewed May 25, 2018

    Our bathroom was getting older and we needed a better shower so it was time to remodel. It was finished a couple of weeks ago and everybody we dealt with was exceptional. They were very professional and good to work with. The guy who did the installation almost became part of the family. He was a great person, so talented and fascinating to watch. Re-Bath installers can do everything. It amazes me. They took the bathtub and the old shower out, then where the old shower was, they installed a big shower with a faucet. We've used Re-Bath before and the quality of their work, considering the price paid, is what has kept me coming back to them. We also recommend them to all of our family and friends who are finding a home. They are great people and it's a great company to do business with.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed May 24, 2018

    I did a bathroom with Re-Bath 14 years ago and some of the caulking around the edge had started to turn black. They had said that their stuff was guaranteed for life so I called them but the rep told me that they usually charge about $90 to re-caulk, which I thought was strange. But their caulk lasted 14 years and I told them I wanted the same product. So they sent a guy out to re-caulk it and he was here for 15 minutes at best. Then he told me not to worry about it and even when I tried to tip him, he told me not to worry about it. I was like, “Oh my God. Thank you so much.”

    At the time, I had also already put in an order for my second bathroom. Brock came and gave me a quote then he had to come back a couple of times when I had to change orders on him but he was great. It was a little pricey though. When I did my first bathroom it cost $5,600. That was 14 years ago and the price doubled. Now, it was $12,000. I had initially called Kohler but they gave me the same estimate and I didn’t want to spend that amount. But then I called Re-Bath and I really wanted them to do it. The cost set me back a little bit and I ended up financing it through GreenSky.

    The installers were very accommodating and they cleaned up after themselves. They finished the installation a day early and the bathroom came out really beautiful. Brock even came back and took pictures of us in the shower with the ducky. It was pretty cool. I would recommend Re-Bath to anybody. I get phone calls continually from people that want to know about Re-Bath’s product and we always give them a positive feedback. My bathrooms are great. The material that they used in the older bathroom doesn't look any different than it did when they put it in 14 years ago. Even in the caulking, only a three-feet piece needed to be re-caulked. It was not the entire thing. I haven't had a problem with that bathroom since they did it. It holds up well.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 23, 2018

    When my wife wanted to have just a shower with no step-up she looked around a little bit and found that Re-Bath was the best one to use. We sat down with the sales rep and they showed us what they had to offer and what the cost would be. They spent a couple of hours in the house. Then contractor's service was very good and they cleaned up after themselves.

    Thanks for your vote!
    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed May 21, 2018

    I would not recommend nor tell anyone not to use this company if you are going with a bathroom remodel. Everything started out great and I had high expectations after given a very professional sales pitch. A sales pitch that was very informative and explained the high quality of work that they produce. After I decided to go with Re-bath of Tulsa and was given the timeline of work to be completed (4-6 weeks, with a one-two day install) and the amount it would cost I felt confident in my decision.

    After I signed the contract and paid half up front I had zero contact from them for five weeks and called them to see when the install would take place is where I felt I choose the wrong company. It took three or four calls to just get a call back from them. When I finally received a call back I asked when the install was going to place and was told “I am not sure, we will have to get back to you”. A few days later I missed a phone call from the sales rep that I signed the contract with and he left a voicemail. The voicemail is as follows:

    “Hey this is _______ (sales rep) with Re-Bath I was just calling to let you know your install date is going to be um um Monday April 30 and could go into Tuesday May 1. If this date don’t work for you just give me a callback, alright thanks bye…” The above is the actual transcription of the voicemail that I still have saved on my phone. The dates that the sales rep called and gave me for the install were dates that would put the install in the timeframe that was given to me upon signing contract (was the sixth week). Up to this point I felt things were going good for the most part, they lacked on communication but nothing alarming.

    Then April 30th came about and I arranged to be there and changed and altered plans in order to do so. On Monday April 30th I sat around the house all day and around lunch time I called to speak with the sales rep and did not get an answer. So, I said to myself they did say April 30th and Tuesday May 1st so I sat around the house just in case they showed up but realized they were not going to arrive on the 30th. The following day I had arrangements made again to be at the house and around lunch time still no one arrived. I called again and finally the receptionist answered and I asked about what time she thought the installers were going to arrive. Her reply was something to the effects of, "I will have get ahold of the shop and call you back."

    I waited for an hour or so and received no return phone call and called again and the same person answered the phone. I asked about the status of the installers and she transferred me to the “shop” and a gentleman answered the phone. I gave my name and asked when the installers were going to show up. You could hear typing and he said I don’t have you on the board for yesterday or today. I told him I received a voicemail from the sales rep stating that the install dates were the 30th and the first and he said sir I have you on the board the last week of July. I again repeated that I had received a voicemail from the sales rep and was told the 30th and the 1st, to which he replied “sorry but we will be out there last week of July.”

    So, I got off phone with the “shop” and attempted to call the sales rep again and did not get a reply. I called back to the office and finally got ahold of someone (after numerous no answers) and spoke with the gentleman which I later found out was a boss of some sort and explained I have a voicemail of the install dates and got a no show from your guys. He then repeats what the first guy says about the last week of July install. I asked him why the sales rep gave me different dates and simply could not answer that. The boss guy said, "Sir we will do what we can. I'll try to get my guys out there tomorrow (the 2nd) to get you taken care."

    The guys arrived the following morning and began install, about half way through the day the sales rep finally called me back and said, "What’s going on?" I notified him you told me install dates and your guys never showed up and you were unreachable. This is where I lost all confidence in this company is when the sales rep replied “sir, you must have misheard me because I never told you those dates” and I replied with, "Now you're saying I am not telling the truth and I have the voicemail still saved on my phone I would be happy to let your boss listen to it."

    This is when he instantly apologized and told me “well sir I dropped the ball we were waiting for your custom parts come in.” The installer came in on the 2nd and were here until the 3rd and did not finish. The fixtures I ordered were mix matched the window was not installed. The tub had about an inch gap underneath it, holes in the wall outside the shower, the list could keep going on and on, it simply looked awful. After the installers came to me at the end of the third day saying the only thing they can’t get done is the window but everything else is done.

    This is when he was handing me all the warranty paperwork and contract stating “I acknowledge and accept that the product provided is complete to my satisfaction” and I told him I am not signing it. He said that fine I understand and then gave me the bill with the remaining balance on it. Then he gave me paperwork saying that I CAN’T shower or use it for 48-72 hrs and while at the same time told me I could shower in it this evening.

    The following day the sales rep called and said, "How does everything look." I told him all the issues and then he replied with “well your remaining balance is …” I told him I am not paying the balance until the job is done. Two weeks later another set of installers came to install window cover and in my opinion were not happy with how the others crew installed it. They took the time and fixed and finished the job and right after I received yet another call from the sales rep asking for the remaining balance.

    In my opinion the end result is a version of what I expected but to be perfectly honest if it were not for the vice president doing everything in his power to right the wrongs I would be given a completely different review. The installers and the VP were very polite and professional but the sales rep the moment you sign the contract don’t give a hoot about you literally blows you off. If they were to have a better individual to be your point of contact through the process then the sales rep I would imagine the process would have gone much better. Overall, the end product is nice but due to the rudeness and arrogant attitude of the sales rep after signing the contract and the general lack of care for his customers I would not recommend them nor recommend them. I will say this if you go with them stray away from using the sales rep as your point of.

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaffProcess

    Reviewed May 21, 2018

    Re-Bath redid my master bathroom. It’s a 12’ x 12’ bathroom stripped down to the studs and the beams and then a complete redo. So, it has all new plumbing, electrical, tub, cabinets, countertops, rock walls, tile, towel racks and lights. ended in the end of February. The sales representative was fantastic. I’m thinking of selling the house and I’m a guy living by myself. So, there were three things I had to be careful of. One, the design had to be right, two, the colors couldn’t be too masculine, and then three, it had to go with the current style, what’s going on in the market today. I want a new bar to walk in and say, “Perfect.” Re-Bath's rep was really good on working with me on the layout. I drew something out on paper and he put it on at 3D diagram. It was fantastic.

    I helped a little with the installation. I tore out my master bedroom at the same time so that they would have somewhere to work. We had kind of a miserable winter here in Dallas. And so, they set up their whole shop in my garage and in my master bedroom and knocked it out. It was incredible. And they allowed me to change plans in the middle. They listened to me. The whirlpool bath is on a platform. So, I had them extend the platform a foot so that it has a bench area on it. And then I wanted to put a closet in the room as well and I wanted a cutout in the closet so I could put in a medicine cabinet. They were happy to do that. They were great guys and really easy to work with.

    The overall process took about eight weeks, and I was very happy with it. The finished product is incredible. So, my next-door neighbor came over and said, “You just knocked it out of the park.” The realtor who’s working with me on listing my home said, “This is the best bathroom remodel I’ve ever seen.” I’ve already shown the place to other prospective Re-Bath customers. But, it was a lot of money. It was $47,000 so people have to be ready to spend money. And then I did a lot of things after they finished. The crown molding doesn’t come with the job. I also built the custom medicine cabinet to match the other cabinets. That’s not gonna be standard.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed May 17, 2018

    We purchased a house and there was a problem with the shower. It was getting worse so we knew then we had to get it redone. We liked the price of Re-Bath and we had the whole shower done by them. The whole purchase process took about five weeks because I was waiting on finance and on top of that, they had to order the material. But the sales rep was very professional. He explained everything that was going to be done. And he said he was coming back out to see if they finished but he never made it to do that. The installers were very professional as well. They worked from the time they walked in the door to the time they left.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Johnie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed May 16, 2018

    We went to a home show and Re-Bath said that they’d be there when they said they would be there. And if they told us it was gonna take two days, it would take two days, and they lived up to that. Their reps gave us a date. They said it would be so many weeks out before they’d be able to start and they called us to let us know when they were coming, what time they were coming, who was gonna be coming, and how many were gonna be coming. We had both bathrooms redone. One had the tub that surrounds the toilet and sink top and the faucets all replaced. The other one, we did the walk-in shower, the shower doors, toilet, the vanity, and the plumbing for th

    If we had any questions, the young man that did the installation was able to answer all of our questions. He did a great job and we love it. He was good about picking everything up every night when he left and did not leave a mess in the house. Everything was cleaned up and we were very happy with that. Also, they replaced some plumbing where there was an issue. It was a very positive experience and Re-Bath did a phenomenal job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Lois, we're glad you had such a wonderful experience with us! If you have any further needs or questions, please don't hesitate to reach out!

    Verified purchase
    Installation & SetupStaff

    Reviewed May 12, 2018

    I have muscular dystrophy and I was having trouble. We had about a four-inch step on our shower and I was having a lot of trouble doing it. We needed a roll-in, walk-in shower and decided that we had to remodel. Two sets of our friends recently had Re-Bath done and they recommended them sky-high so we went with them. We got the complete Linden Bathroom from Re-Bath down to the bare walls with new fixtures, plumbing and shower. Interacting with their installation team was great. While there were additional plumbers and electricians present as required, Brad and his partner, Rico did the whole nine yards by themselves with no oversight.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 11, 2018

    For the past year, I’ve been ongoing on home improvement and that led me to select Re-Bath. I started out by tearing down an old shop building as I was making a patio from the old concrete slab that supported the old shop. And then I went toward the house to try to improve it. I’ve hired painters, bought the paint, and painted the huge room and hallways. In the meantime, I called the Re-Bath salesman, Mike. He came by pretty promptly, I got a prompt service from them, and the guys had it all done in about four hours.

    The installation was pretty brief as the youngsters pretty much knew what they were doing. There’s nothing uneven and it looks good. It’s easy to clean, too. People would see it and say it's tremendous. At first, I thought they had placed the shelves too high because I am a short fellow. But I stepped into the tub and thought they weren’t too high at all, so the construction was pretty satisfactory. The darn thing was close to $10,000 and then they gave me a $500 coupon. But I think I could’ve had it done for less money or I could’ve found someone who could’ve done a good job for less.

    Thanks for your vote!
    Installation & SetupPrice

    Reviewed May 10, 2018

    The product is good however, installation is shoddy at best. For a company who charges an arm and a leg for so little work, they do not like to take responsibility for mishaps and charge more fees to rectify. The “salesmanship” is top notch - lure you in than suck you dry for more $. Cheaper to have your entire bathroom done in tile with additional bells and whistles. Live & learn.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Sharon, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

    Customer ServicePriceStaff

    Reviewed May 7, 2018

    January we decided to redo our bathroom shower/tub and convert to shower only. After seeing the model in Home Depot we called Re-Bath. Salesperson came out. Cost was double what I was expecting but we still proceeded. Someone cane to get exact measurements. First week of April we were scheduled for install. That night my husband came home and questioned why ceiling and wall were not aligned. Called Re-Bath and supervisor came out and said they would replace panel. He remeasured and then May 4 guy came out to replace. He asked me to look at it when he was done. Of course I looked at ceiling which looked fine.

    My husband came home and says they didn’t pull off old panel. They just threw a new one over the old and now that panel is double thickness of all others. For over $8,000 they should do a perfect t job!! Wish I had just called in a time guy. Can you imagine how beautiful my bathroom would look for $8,000 small bathroom maybe 4’x5’.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Thank you for taking the time to bring this to our attention, Eva. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

    Verified purchase
    Staff

    Reviewed May 6, 2018

    There’s been a horrible smell in that bathroom since we bought the house, and we had it for 12 years. My wife couldn't stand it anymore, and so, we remodeled the whole thing. I purchased from Re-Bath last year. Brad, the salesman, was the one that sold me on everything. I bought the shower stall and it comes in sheets and that almost look like square tiles. The guys from Re-Bath put the sheets and then they put the flooring in. Then we put the new bath, the new toilet, and the floor. I like it and it's very nice. I also got a shower stall door.

    I’m 81 years old and I’ve been a contractor all my life, though I can’t do it anymore. So I knew what’s going on, and the guys that came, Mel and Dwight, were really good workers. These guys knew what they were doing. They had to rip up the floor and they sprayed everything to get rid of that smell and the mildew stuff. They sprayed three times. And then, I had my bug guy come in and spray all around the edges and all around the thing so we don’t get any more bugs in there. I bought cabinets on a deal at Home Depot and I had them install that for me too. Now, when I go back this year to Re-Bath, we may be doing the master bath, but that’s not definite yet since my wife loves that shower stall now.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 4, 2018

    We have been here about 11 years and it was time for us to do something with the bathroom. We were looking around, got three bids and decided that Re-Bath’s bid was what we wanted. Their sales rep was a very pleasant young man. We got a new granite shower, took the tub out, and put all the stuff back in. Re-Bath did everything in one day and the guys that they sent out here were really excellent and friendly. A rep came by a couple of weeks after they had done the remodeling and we talked for a little while and took some pictures of us with him. Re-Bath did everything well. We were really pleased.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 29, 2018

    I had Re-Bath redo my old custom sized shower and put in a tile floor with new threshold. The new shower stall was a perfect fit and the materials looks terrific. The 3/8" thick porcelain, tile floor is a great compliment to the shower walls and was laid out perfectly. Make sure that you repeat back to the salesperson your understanding of what is included and what is not included and you will have a great experience and bathroom when you are done.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsSales & MarketingPunctuality & SpeedStaff

    Reviewed March 27, 2018

    We did remodels in three different bathrooms. The first bathroom was merely outdated. The second bathroom had loose tile and we had the floor replaced. And then for the master bathroom, we wanted to replace the small shower and make it one large walk-in shower. We did some cross-shopping around and the main selling point for Re-Bath was that we didn’t need to go to the showroom and look at what their offerings were. The sales process went smoothly but we had a few snafus when we began the installation.

    The main point of confusion was two-fold. First, when the salesperson arrived for us to sign the contract to begin the work, he didn't have the samples that we had picked out. We had to remember what the samples were from memory and that made it very difficult especially because we were signing for such a large contract. When customers pick out their samples, they should make sure that the salesperson knows what the samples are and they should keep photographs of the front and rear of the sample itself along with identifying markers so that when the time comes to sign the contract, they're doubly sure that what's on the contract is the sample that they chose.

    Second, when the first bathroom was completed, which was basically a tub removal and a shower installation, we found that the base of the shower was a few inches narrower than what the replacement tub had been. So our shower environment was very tight. But once we complained about that to Re-Bath, they were gracious enough to come, tear out the entire installation and redo it with a wider base. They were extremely accommodating with that.

    We're completing the master bath now and we had to change the floor color, which was our fault. Once the large walk-in shower was completed, we noticed that the floor pattern that we picked out was not going to be appropriate so we canceled that. But getting a replacement picked out and ordered proved to be much more difficult than it should have been. We ended up making three trips to Greensboro, which was no small feat for us for we live quite a few miles away. And still, there was some mix-up in the communication. At that time, we thought the floor was ordered on two different occasions and it turned out it was not. We ended up waiting four weeks longer than we should have had to. Changing the floor color also meant they had to release their installation person to other jobs which we totally understand. It was just the reordering of the product once we have decided what we wanted that seemed to take much longer than it should have.

    Despite that, I would definitely go with Re-Bath again. We couldn’t be more pleased with our installer, Stan. In fact, we’ve requested him each time that we had one phase of this renovation that we needed to complete. He's impeccable. He does work better than me and I have very high standard for myself. So that's very good news.

    Thanks for your vote!
    Verified purchase
    Installation & SetupStaff

    Reviewed March 18, 2018

    We’ve had many experiences with Re-Bath. Recently, we did three bathrooms and a kitchen with them two months ago. We decided to work with Re-Bath when we went to see them and it was nice that they do all-in-one. The sales rep came to our house and we talked for quite a bit. He was very knowledgeable about what our needs were and what they had to offer. He also advised us on certain things. The installation went well. I liked the way they cleaned up after themselves. They got in and they got out. They told us how many days they would work and they stuck right to that amount of days and that was really nice. They were really efficient.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 13, 2018

    My 81-year-old mother moved in with us and so we needed some safety features in our bathroom. We contacted a few companies to find out who could give the best value for the best price. And hands down, in the remodeling process and the planning process, Jay from Re-Bath was great. He was a really helpful salesman and he showed us a lot of options. We really enjoyed working with him. The installation team was good. They were prompt every day and the only criticism I have of the entire process was that we wound up having a problem with the handheld showerhead. They didn’t have it in stock and we had to wait for them to come and replace that. The shower is great and it looks a lot better than what we had before. It was an upgrade.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed March 12, 2018

    I used Re-Bath in 2010 then my house burned down and I wasn’t going to settle. I wanted everything replaced. The first time, we had a 20-year-old old-fashioned fiberglass bathtub with tile walls replaced. They took out that tub and did a step-in, double-wide shower, which was the same length as the bathtub. It has one little step with sliding doors. I still had kids at home then. Now that my kids are gone, we did the exact same thing, the same size of the bathtub, only a step-in, and with double shower heads. And we did just the curved shower curtain bar because my kids are gone and they’re not having water fights in the bathroom anymore.

    After the fire, I found my old receipt and I went down there and ended up talking with Dave, the owner of Re-Bath. They were just rebuilding the shower, so they knew the measurements wouldn’t change. I wanted the same color and same kind of faucets. The price has gone up a couple of thousand dollars but that didn’t matter. The installers were great. The day before they put in my tub, the window people came and put in the windows, which was really annoying. I was hoping they’d put it in after Re-Bath was done, but Re-Bath was good about working around that. They did what they could do with the windows being of a different size. They adjusted the trim a little bit and made it work. However, they did a half-assed replacement on the shower in my basement and my master suite, so I’m going to end up calling Dave again for sure.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2018

    I kept watching the advertisement on TV and I spoke with some people who happen to know somebody that had used Re-Bath. So I decided to give Re-Bath a call, meet with them and look at the products and see how I like them. The reps whom I talked to, Tony and Dustin, have been very helpful, and the installer, Brad, was outstanding. They did a terrific job. The installers took out the tub and tile and put in the shower, and then they put in new flooring and a new commode. They also put new flooring and a new commode in the hall bathroom. And this was started on March the 12th. My experience with Re-Bath was very good. I’m still working with them and they’re coming out to fix two little problems.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 9, 2018

    In July, 2010, we contracted with Re-Bath for a new floor, surround, shower and faucet and tub for our bathroom. We are two older women and to have our bathroom look clean and modern in a small amount of time seemed ideal for us. It cost more than if we hired a handyman but the speed and lack of hassle seemed worth it. The bathtub came with a lifetime guarantee as long as used products listed that came with the tub. I did use those products to clean it but a number of years ago I noticed some serious staining around the bottom of the tub.

    I called Re-Bath in Tricities and told her about the staining. This was January 30th of this year, 2018. She said she would contact her bosses to see what could be done about the staining. I did not hear anything from her for about three weeks so I called again and she said to take pictures of the stains. I did this and sent them to her via email. No reply and on March 7th I called and left a message for her to call me. No call or email and today is the 9th of March. The company may state that there is a lifetime guarantee on the tub but they have completely dropped the ball. I am very unhappy with a company that refuses to communicate when something is wrong with their product.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Thank you for taking the time to leave us a review, Dotty. We would like the opportunity to address your concerns. Please reach out to our customer support team at 800-426-4573 when you have a chance. Thank you, and we look forward to hearing from you.

    Verified purchase
    Installation & Setup

    Reviewed March 7, 2018

    My wife decided it was time to remodel our bathroom. We had ceramic tile in the shower and it was getting to be a mess to keep clean so she wanted something easy to keep clean. I called the sales representative several times and asked him a few questions about getting started. Re-Bath remodeled our shower five months ago. The installation team was very delightful guys. They worked hard, did the job and kept things clean. It took them two and a half days. Two guys for two days and one guy for half a day. Re-Bath’s product and the work done were first class.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPriceStaff

    Reviewed March 3, 2018

    Re-Bath has redone our shower, bathtub and walls. I liked the timeframe that the installation would be completed. It was less than three days of not having the house torn apart when we have two teenage girls. I was impressed that the sales rep came out 50 miles to get to my place. The rep was also courteous, very knowledgeable about the products and laid out everything. The cost was fairly well and the lifetime warranty attracted me. The rep asked me what I would like to do but showed me what they had to offer, which fit into what we needed. They didn't have a ton of options. The product will fit into the bathroom but don't look for highly customizable products for your bath. We were fairly basic but I would've liked more options.

    The installation took two and a half days. Chase, our installer, was very professional, measured everything and welcomed questions. He also welcomed us to come in and look and see what he was doing or even came to us and asked us where we wanted our shelves put. The installation was fairly easy, painless and wasn't an inconvenience to our household. I'm hoping the lifetime warranty was worth the cost, which was a little more than I expected to pay, but it was worth me having a warranty associated.

    Thanks for your vote!
    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 1, 2018

    Re-Bath was associated with Home Depot. It made me feel safer to use them instead of ending up with a private contractor and then being stuck with not good work. We just purchased a house last year and I never really liked the bathroom so we got a new bathtub and shower wall. The sales rep came to the house, stayed for two hours and walked us through everything that they had. He wasn't pushy at all. He just basically went over the products. He was really nice.

    The installation team was on time even though it was snowing really crazy. I was scared they were not gonna make it. They were very friendly. They explained everything along the way because I had questions. They finished on time and left the workspace cleaner than when they arrived. It took them one day to complete the work. They started at 8:00 and I think they left at 4:30-ish. I liked the quality of their work and I'm really satisfied.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Christina, thank you so much for the positive review. Feel free to reach out to us if you need anything. Have a wonderful day.

    Verified purchase
    Staff

    Reviewed Feb. 11, 2018

    Remove tub. Add a shower - When looking at the color choices and looking at pictures at what it would look like did not do this project justice. We have hated having a bathtub in the master bedroom since we bought the house. Our shower was done on February 5, 2018, I can’t remember the contractor's name. It looks like Sean and last name started with a K. If you're looking to have this done I highly recommend him. When I first saw it done all I said (which was at least 10 times), "Oh my God. It’s so beautiful." It just blew me away. His work was very efficient and also he got it done sooner than we thought. He cleaned everything up spotless. I don’t think he expected just a amazing reaction from me. If I ever decide to redo the front bathroom, I will use Re-Bath and request the same person. No I will demand him. We’re more than happy with our new shower.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    It is exciting to hear about the completed work, Kenneth & Marcie! We sincerely hope you are loving your remodel and thank you again for your recommendation! Have a great day!

    Punctuality & Speed

    Reviewed Feb. 1, 2018

    Rebath in Denver - Don't use these guys! Wish I would have checked ratings first, would have save me $$ and time. Charged almost $12k for a poor quality tub & tile replacement, and completion over 1 month late, no satisfaction with GM escalation of complaint.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Thanks for reaching out to us, Aaron. Here at Re-Bath HQ, we strive for excellence, and are disappointed to hear that you received anything less. We would like the opportunity to find out how we can better assist you in this matter. If you are willing, please contact our customer support team at 800-426-4573 at your earliest convenience.

    Customer ServiceContract & TermsSales & MarketingPriceStaffReliability

    Reviewed Jan. 3, 2018

    It started with my wife and I wanting a remodel for our master bathroom. Nice sales guy shows up and tells us Rebath of San Antonio can be trusted as a one stop shop for all bathroom remodeling. After two hours of explaining how reliable they were and the exceptional materials used to do the renovation we were told that without a doubt we had have our project complete before Thanksgiving 2017. I might add we signed our deal in August 2017...

    As we anticipated they would start the project we were hit with a customer service Department that said, "Oops we are sorry but your materials are on back order. Not sure when we will start." I then spoke with the owner who called a few days later after we decided to cancel and said miraculously our granite and materials would now be rushed. So the fact is they had no intentions on meeting the deadline they set. I'm glad I cancelled and now am waiting for my deposit or materials we have paid for back. If not a lawsuit is coming. DO NOT TRUST THESE GUYS. IT'S A SCAM!!! Their prices are way too high. They think once they get your deposit your on the hook do not sign a contract.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Marv and thank you for taking the time to leave us your honest feedback. We do our best to keep our clients updated on every step of the process so there are no surprises. We regret that you had this experience, but we would like an opportunity to make this up to you. If you are willing, please contact our customer support team at 800-426-4573 so we can work towards a resolution.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Nov. 19, 2017

    When we signed the contract on Oct. 5 we were told it wouldn't go past 6 weeks. The weeks went by and no contact from them. I called on Nov. 17 and was told it wouldn't be till Dec. 4 when they would be coming that's two months. If I didn't call I would still be waiting to hear from them and really scared about their quality of work now. Looking into canceling now.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Rosemary,

    Thank you for letting us know your situation. We know that your time is valuable and we apologize for the delay. Please call us at 1-800-426-4573 so we can make this right for you.

    Thank you,

    The Re-Bath Customer Response Team

    Customer ServicePunctuality & Speed

    Reviewed Oct. 30, 2017

    I was told by the salesmen that they could do the work on a Saturday and when they call to make the appointment I was told they worked mon-friday. We made the appointment and I told the day off. They called the night before and told us they were not going to make it. Two days later they showed up and left because it was raining and they could not cut. So now I am down 3 vacation days. When they did show they put two dents in my bathroom door. They put the molding up wrong and they put a dent in my new driveway. When we turned the shower on two days later the shower head leaked and it took me two hours to figure out the issue and fix it. They also did not leave me the old fixtures that we ask for back because they were new. Right now I am think about calling a plumber to check their work. We are not happy with the work.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Robert,

    Thank you for taking the time to share your experience with our company. We wish that it had been a better one. We know that your time is valuable and hate that you are down 3 vacation days due to the delay in starting your project. Please accept our apologies.

    Our goal is to maintain open and honest communication with our customers and we welcome the opportunity to speak with you more about your experience. Please give us a call at 1-800-426-4573.

    Thank you,

    The Re-Bath Customer Response Team

    Rating has been updated

    robert updated their star rating from a 2 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.

    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed Oct. 28, 2017

    This did not go well. This was the most annoying experience we had with a contractor. I will never use them again and I would NOT recommend them. I can only speak to my experience, which was horrible. My comments and dissatisfaction is across the board but especially with the installation tech Dan that truly botched this job (remodel small guest bathroom) and added additional stress to me and my husband. This saga began on August 23, 2017 and just finished October 16, 2017. When Dan left on August 25, 2017 it was like a newbie had done the job. The floor tile was laid unbelievably, first he went vertical (which is the way I wanted it) and then he went in a horizontal angle for no reason! I was appalled to say the least. On one wall in the shower the tiling looked like an amateur did it, you could see caulking and gaps that looked horrible.

    There was a replacement of the mirror, toilet paper holder and towel rack. Where the old ones were he didn't spackle some areas and the ones he did he just put the spackling on and didn't sand it down smooth. All my finished work was supposed to be chrome and he installed a brushed nickel vanity light. To top it off he installed the light in the middle of the wall, not over the vanity/mirror as it should have been. How in the world could he not see that it looked horrible! I was embarrassed that guests saw this work (I have attached some pictures). This was not inexpensive and we felt we did not get our money's worth of a professional job that is promised by such a reputable company. To have to come out and redo this work was an infringement on our time and I am sure the company's time and expense.

    To think we were going to consider getting our master bathroom done! I am glad we refrained from that until we saw the finished product of the guest bathroom. So, we had to call to get a good portion of the work redone (floor re-tiled, shower wall replaced, re-texturing and sanding of wall, correct vanity light and re-installation), which was unnecessary had Dan done the job correctly. They did not come out until October 9, 2017 to redo the work. I called the supervisor to ensure that we both had the same checklist of what was to be done before the installer came. The installer came out and did the work but did not have the chrome vanity lights as was referenced to the supervisor on our phone call.

    I had a picture on the wall and the installer laid a soldering tool on it and destroyed the frame! So I called the supervisor again and informed about the light and the picture and he apologized and stated that the installer would be back on Friday October 13, 2017 to install the vanity light and place it properly over the vanity/mirror. So my husband took off work to be there. Well needless to say no call and no show. I called the supervisor on that Monday and he stated he would come himself and do the work. We brought another picture, and texted him the receipt and we was reimbursed. This has been so frustrating but yet when they wanted to get the deposit and balance we were held to a standard of paying on time. Our mistake was that we should not have given them the balance on August 25th, because when they get paid they don’t give a damn.

    We gave the balance because on the second day that Dan was there I called Brian and informed him that it was not going well and Dan was making some major mistakes. Brian assured us to let him finish as Dan would correct some of the items that were concerning us (and we also had a dinner party planned for that Saturday) and assured us that they would make everything right. Well Dan did not make any corrections, only botched it up more. Brian, the salesman, did not once call back to see if things were resolved, he was the one that sold this service and should have been checking in every so often until completion. The Office Manager was very accommodating and handled my concerns in a timely manner. We feel they owe us some compensation. We just want to be done with this company once and for all and hope we don’t have to call them for anything further.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Joyce,

    Please accept our sincere apology for your frustrating experience. From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We understand that you are dissatisfied with our services and would like a chance to make it right.

    Please give us a call at 1-800-426-4573 so that we can address your concerns.

    Thank you,

    The Re-Bath Customer Response Team

    Profile pic of the author.
    PricePunctuality & Speed

    Reviewed Oct. 25, 2017

    I was so pleased with the first bathroom re-model that I had them come back re-model the bathroom in another bedroom. Their work was superb. They were professional from start to finish. The quote they provided was accurate and the time of arrival and completion time was accurate. I would use them again!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Gary,

    It is wonderful to hear that you were so pleased with your first bathroom remodel that you had us come back to do another! We are thrilled to know that your experience with the Re-Bath Team was professional, timely and that you were happy with their superb work! Thank you so much for taking the time to let us know how we are doing - it means a lot to our team.

    All the best,

    Re-Bath Customer Response Team

    Staff

    Reviewed Oct. 17, 2017

    Re-Bath personnel extremely helpful and patient with some of the changes we made. Extremely professional and thorough work, paying attention to detail, and completed very efficient cleanup. Corrected errors without any disagreements. Bathroom is beautiful and beyond my expectations!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Lance,

    Thanks so much for the big shout-out on Consumer Affairs! We really appreciate you taking the time to voice your opinion and give us such high accolades - it validates the effort we make to go the extra mile. We are thrilled to know that we exceeded your expectations with your bathroom remodel and we are honored by your choice to do business with us.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 15, 2017

    After our first in-home consultation, it took over a year for the tub to actually be installed, we had to reapply for the loan, because it took so long. Once it was finally installed we were happy with the tub until it started to bubble on the bottom. Within few months, we called to report the issue, and they sent someone to our house in a few months, and charged us another $200 to 'fix' the problem. This happened within a year of it first being installed. In another couple of months after it was 'fixed' it started happening again, I am so unhappy with Re-Bath, and would never recommend them to anyone!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Kelley,

    Thank you for your review. We are so sorry to hear about the issues you have had with your bathtub. We really hate that we let you down. Our goal is to maintain open and honest communication with our customers and we welcome the opportunity to make this right. Please call our Customer Response Team at 1-800-426-4573.

    Thank you,

    Re-Bath Customer Response Team

    Installation & SetupContract & TermsCoveragePunctuality & Speed

    Reviewed Oct. 15, 2017

    I wanted a walk-in tub to replace a shower in our master bathroom, but I had no experience with walk-in tubs and there was no brick-and-mortar store in my area where I could go to see any walk-in tubs. I had to go with printed brochures and online searches to view tubs. A wall in our bathroom had to be moved to make room for a tub and I wanted the archway to the dressing area walled in with a door for access to incorporate the vanity into the bathroom and replace carpeting up to the sink with ceramic tile. I found a local Re-Bath (Charleston area) through a referral.

    Demolition was awful. The workers failed to properly cover furnishings in the bedroom and used a fan which blew dust into the bedroom and out into the hallway. It took me HOURS to clean up the dust. The wall relocation and tub install went okay. The ceramic floor tile was a nightmare. The floor tiles are uneven and the original grout was mixed incorrectly and sunk down between the tiles when it dried. I had to buy more grout. The carpet from the bedroom up to the new door and the carpet from the closet of the bathroom were cut off much too short. Even though I had leftover carpet from the vanity, the contractor went out and bought a scrap of some other carpet to patch the spot in front of the door.

    A few days after completion of the installation, I had to patch the caulking in the seams of the travertine wall covering above the tub as cracks in the corners occurred. Two colors of caulk material were used to seal the travertine where the walls met the ceiling and was very roughly done. I had to have that re-caulked later. The new door installed in the newly wall-filled archway looked really terrible! I ended up paying another contractor to re-do the door and frame. One of the workers talked me out of a wall-mounted safety rail for the tub (originally included in the contract), but it was never credited to my bill, nor was a shower curtain rod that was not used.

    I am disappointed in the Re-Bath tub. I mostly shower and thus, have not used the tub with its water and air jets more than 6 times since installation and already one water jet is not working. The buttons for the water and air jets are located in a very inconvenient location where they are subject to frequent bumps so they accidentally get turned on when entering or exiting the tub. And the free ProFlo toilet does not save water because it almost always takes 2-3 flushes to clear the bowl. I do not feel that I can recommend the company who did the bathroom remodel. I think they took on a bigger remodeling project than they were able to handle. I am not so sure I would recommend the tub. And I would definitely not recommend the ProFlo toilet.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Beth,

    Thank you for taking the time to let us know about your experience. We are constantly refining the way we do business and feedback like yours helps us know where we need improvement. We apologize that your experience was not up to par with our standards and that you were not satisfied with your bathroom remodel.

    We would love a chance to speak with you, would you please call our Customer Response Team at 1-800-426-4573?

    Sincerely,

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupContract & TermsPricePunctuality & Speed

    Reviewed Oct. 8, 2017

    We have gone through Home Depot for many home improvement upgrades, i.e. windows, kitchen remodel experiencing very few problems. Re-Bath was a new contractor for Home Depot Waukesha store and based on previous experiences we told them to contact Re-bath Lake Villa, IL. We are located in Wisconsin. We decided to go with Re-bath for a tub to shower conversion/granite. We met with Tom our sales guy and placed the order and signed the contract. We were told we were to be contacted in 3-4 weeks via letter. 12 weeks later, after nothing, we told them to cancel our order and finally got a reply saying, “Too late, you signed the contract and everything is on order.”

    From the start, we had been texting Tom and calling for detailed pricing to understand the $13,500 charge. We asked repeatedly for detailed pricing, at least 6 times through texting and 3 times verbally. He kept referring us to Beth, the office manager. We did receive a summary billing twice, but nothing in detail. Our order was screwed up never getting our corner shelf or onyx base, which we communicated to Tom during our initial visit and he included while putting the proposal together. He also said, 'Sure, we can paint the room for you, we'll throw that in'. My husband called and confirmed with Patty at Re-bath that if we were going to be charged for painting, please remove from the order, still waiting for detailed pricing.

    Our credit card was also billed prior without any notification or any work scheduled. Re-bath never sat down with us to review the project in Detail, pricing, timing, process (the shower door takes 4-6 weeks to get after the job is done), none of it. No customer service exists with this company. We finally did receive a handwritten bill after the project was completed and were charged $525 for painting and a $75 permit charge we knew nothing about. All conversations with them ended with 'You signed the contract'. We heard that phrase a 1/2 dozen times. We asked if they spoke with Tom and were told he no longer works for the company. Not sure if this is a true statement. We were never told how to clean the granite, asked about the install, again, nothing. We have lodged a formal complaint with Home Depot about price gouging and lack of customer service with this contractor.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Donna,

    This sounds incredibly frustrating! We love what we do and we want for every customer to have the best possible experience with us but it seems that we really let you down. Please accept our most sincere apologies for these issues and know that we are investigating this matter.

    We would love an opportunity to make this right, would you please call our Customer Response Team at 1-800-426-4573?

    Thank you,

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 22, 2017

    I was referred to Re-Bath for my bathroom project by Home Depot and a consultant came at my house to do an estimate. I have 2 small bathrooms, and needed to replace the flooring in both. Additionally, I wanted to replace the bath tub in one and get vanity mirrors installed in both bathrooms. I also wanted to install a vanity faucet in my sink that I purchased from Home Depot and they told me that they will install that as a courtesy. The total cost was $15,000 and they told me that the project would take 3 days or less. So, I took 4 days of leave just in case.

    Well, turns out that one man mainly worked on the bathrooms (Joe), which caused the project to go longer than expected. So, I called my office and had my leave extended for additional day (since they told me that would be the time frame). Well, that didn't happen, and since I had to be back at work on Monday, Joe stated that he would come in on the weekend if Re-Bath approved it. So, Re-Bath actually approved it that day, however Joe encountered electrical issues during the vanity mirror installation, and told me that an electrician would have to come in and check it out, so I asked Joe if the electrician could come in on the weekend, but he said that the electrician doesn't work on the weekends. I had to suck it up and let him know to send the electrician at 8 am on Monday, and I would just report to work later that day.

    Monday came, and guess who was the electrician? You guessed it! It was Joe. I thought to myself, what a sneaky man! He could have taken care of it over the weekend because he got approval to work! Anyway, I said nothing and let him work. But he told me that he was also working another job nearby and don't want to hold up the customer. I told him to go ahead and he agreed to return in the evening to finish up since I had to work. When I got home, I saw a note on my door that said "I was here, knocked and no answer... Joe". I was furious because he has my number and I work only 5 minutes away. So I called him and asked why he never called when he was on his way or something, he stated that he would return the next day at 5pm. Ok, I made sure to be at home at 430pm, then 5pm came and no Joe, 530... no Joe, so I called and he stated that he won't make it because he is 3 hours away on another job!

    By this time, I have taken so much time from work without getting the project completed, and I am furious at this point. He came 2 days later, completed the installation, but it had a tacky finish. Additionally, the faucet that they were going to install as a courtesy had other issues that no one would have known, but Joe told me that he would take care of it for $200 on the side. We gave him $50 upfront and told him we would give him the rest once it's completed. He took the money, did part of the job but didn't finish due to appointments he had, and then... he never answered our calls again after that.

    We complained to the project manager (Jason), but he said they would fix it for $1040.00 (Very Pricey). We went to another reputable plumbing company who charged us $300, which proves that Jason and Re-Bath is a RIP OFF! I really wouldn't use them again. I was without water running from my faucet for 3 months until another plumber fixed it... AND a "3-day" job turned out into a 1 month job because of unreliable Joe... I don't recommend using them... RUN!!!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Gillian,

    From the moment you walk into our business, it is our responsibility to give you the best possible experience and deliver what we promised. We are truly sorry that your experience was frustrating, that you had to take valuable time off of work and that your bathroom remodel took longer than the quoted time to be completed.

    We would like a chance to speak with you more about your project. Would you please call our Customer Response Team at 1-800-426-4573?

    Thank you,

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Sept. 14, 2017

    Initial installation was in 2007 and required reordering of shower wall since wrong style was sent and I also requested reinstallation with more skilled installers due to poor workmanship. The wall & tub materials have held up well but the workmanship on the caulking was sloppy and needs frequent replacement. After several years, I tried contacting the Re-Bath company that did the installation but they were no longer in business. I was quoted a price from another ReBath franchise that was approximately $500 so I went with someone I found locally that would do the work but wouldn't guarantee it.

    I now have water in between the new tub and the old tub and was told that I would have to pay to have the water removed and recaulked because they consider this type of issue to be due to "faulty maintenance" on the part of the customer. They have made this determination without coming to my home and without considering the 3-page complaint letter regarding shoddy workmanship I had sent back when the original work was being done.

    In my opinion, ReBath fails miserably when it comes to workmanship and customer service. The actual tub and wall inserts still look brand new after 10 years but the caulking has major flaws and need frequent servicing. In my case, I found other caulking professionals did not to caulk these ReBath systems because they cannot guarantee the work. I have found other complaints regarding water in between the liner and tub and the response team has helped them resolve the issue. In my case, I was told they could fix the issue but I am responsible for paying. I would like to know why my situation is different.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Nancy,

    We are sorry to hear of the issues you are having with your bathtub. Please give us a call at 1-800-426-4573 so that we can address your concerns.

    Thank you,

    The Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 1, 2017

    The job started out bad due to their mistake. My husband had to take off work 4 different days just for them to get it right. We did not write up paperwork, they did. We did not "choose" faucet. The one they installed ran with inches from back of sink, so if you were an adult, your hands hit back of sink when washing. Installer could not remove mirror alone, so my husband had to help. CEO thinks $100 credit makes up for 6 hours of missed work for him... it does not. They do not "break down" charges... big red flag. I am embarrassed to admit how much I paid. But rest assured that I will go ANYONE avoid this money trap.

    Once I complained, the CEO was done, and the sales rep cut me off, said he had to go. Their trick is to get in your home. Hours later, you just want to move on. I am SO GLAD we did not have them tear down our walls! If they can't do a simple vanity replacement, I would hate to have them do anything else. Terrible experience. I am 30 years in customer service, this was very bad service. When you make them mad, watch out.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Judy,

    Thank you for reviewing our company on Google, Yelp, Facebook and Consumer Affairs. Unfortunately, because you needed your project divided into two phases, the scheduling process was different from our standard procedure. We sincerely apologize for this oversight and have done what we can to make it right.

    We are truly sorry that you were disappointed with our services. Our goal is to keep the lines of communication with our customers wide open and we would be happy to speak with you again about your concerns.

    We wish you the very best,

    The Re-Bath and Kitchens Team

    Customer ServiceInstallation & SetupContract & TermsPricePunctuality & SpeedStaff

    Reviewed Aug. 30, 2017

    We have been dealing with Re-Bath since May 1st, 2017 remodeling a shower for my disabled mother and installing a shower seat and it's been the worst experience we've ever encountered. The worst part is the job's still not complete, the specs don't at all match the contract and Re-Bath is asking us to pay DOUBLE what they have already had us pay in order to make any changes. This is after delaying our initial construction date by three weeks due to a clerical error and then leaving my disabled mother without a shower for 11 days as we waited on a custom part and for a crew to become available. My mother dealt with most of the details with the shower for some time and I truly believe Re-Bath thought that they could cut whatever corners they needed to and ignore contracts and measurements because they believed she wouldn't notice or stick up for herself and say something.

    Here is the very long, detailed history of our experience: May 1st, 2017 - we meet with a salesman and decide to install a new shower for my disable mother's bathroom with a new shower seat. Great experience, we were very happy with the price and the dimensions (some of which included a shower seat with a depth of 15 inches and a width of 34 inches of sitting room). Contracts are drawn up showing all this and we're put on the schedule for June.

    June 2017. A few days before the construction crew was to come, we get a call from the local office saying they had mistakenly booked two people with our last name and we'd have to wait a few weeks for another appointment. It was clearly the assistant's fault but they offered no discount in price and hardly an apology. They scheduled our construction for after July 4th (despite the contract saying that work would start in June and that we agreed we wanted this done before July 4th).

    Week of July 5th. Construction crew comes and they're great. Super nice, very easy. They say we're unlike a lot of customers in that we're not over their shoulder. We didn't feel a need to be. On the second day of construction (July 6th), we notice the shower pan has a bottom threshold that is six inches high. That's not a big deal by most accounts but seeing as it's a handicapped shower that originally had almost ZERO threshold before it's impossible for my mother to get in and out of. This is also where we started to notice that the shower bench was a lot less wide and the depth not as long as we thought but were told it fit with the shower pan that was ordered (we would hear A LOT about shower pans in the future) and it's not finished yet, so it's not the completed project.

    Regardless, the threshold was a BIG problem and construction stopped. We were told that a low threshold pan was not ordered and needed to be custom made and would take another week to get here. Apparently, the salesman did not put in the contract that we needed a lower threshold and the pan that was needed was a special size. This is where we would start to hear a lot about shower pans. Apparently our salesman had put in the wrong dimensions for a shower pan in the contract and didn't account for the wall that needed to be built. So, therefore, the construction crew was now just ignoring the dimensions of the contract and going forward with new measurements.

    No one explained this to us and, more importantly, no one told us that these new measurements would end up making the sitting area of the shower bench A LOT smaller than the contract stated. But, again, we wouldn't find that information out until AFTER construction was done. At no point did anyone ask us or tell us that the measurements were being changed and at no point was the contract revised. But we'll revisit that later.

    Going back to the original problem the high threshold we find out that it would take a week to get this custom made pan. Of course, we're not happy to be without a shower for a week but we did agree -- only to find out it would be now 2 to 3 weeks total to get the new shower pan AND to get an appointment with a crew. We understand how busy crews can be, but you would think after they already had us wait WEEKS initially, that they would make another customer wait as my disabled mother had NO SHOWER for this amount of time. But the pan needed to be custom made and there was no way around it.

    July 17th After 11 DAYS without a shower (and many calls to the Project Manager and Salesman about where the pan was - somehow it took a week to come from the West Coast), the crew arrived to install the new shower pan and complete the job. Again, the crew was excellent, no complaints. They finished the job on July 18th but the measurements looked off on the shower seat. After getting a tape measure, we found that the actual shower seat had a depth of 12 inches (not AT LEAST 15 inches like the contract said) and the width was 27 inches (a far cry from 34 inches). The next day, I reached out to see how this happened and what could be done to rectify it (knowing, yes, we might have to pay more money but seeing as Re-Bath had NOT done things according to the contract, we'd assume we'd come to some sort of agreement with pricing). We met with the Project Manager as well as our original Salesperson.

    Apparently the reason our shower seat was not the depth and width in the contract had to do with the pans and their sizes. Apparently the salesperson had incorrectly spelled out the measurements and the construction team decided to change measurements as they went. The Project Manager explained all of this to us and it made sense, however this was AFTER the project was completed. If we would have known that we would lose this amount of width and depth to the seat making it truly uncomfortable for my disabled mother to sit in, which is the WHOLE POINT of this remodel we might not have gone through with the project AT ALL or would have tried other options. The salesperson and Project manager took the measurements and would see what they could do to fix this. We were told they would come up with some estimates and options with different sizes of pans with various price points.

    About three weeks ago, we met with the salesperson, who comes with no estimates in hand. Instead, he offers one option that the company is willing to do. They would install some sort of attachment to the seat that he says would make the depth 3 more inches (which we have YET to see any pictures or know exactly what this add-on would be and we're doubtful it would be sturdy enough) and could maybe get an inch or two more of width if they re-did the wall (making it, at the most, 29 inches not close to 34).

    Re-bath is very firm on not ordering another shower pan even though we asked to please just give us some ESTIMATES with OPTIONS and PRICES and we can work with those and go from there. Instead, the salesman had come equipped with only ONE plan, the easiest one and the one that was cheapest for Re-Bath. Again, we are willing to pay some money to help get this resolved, but this quick minor fix isn't it. And, for this option, Re-Bath wanted us to pay more than $6,000 -- which is more than HALF of the original price we've ALREADY paid for this shower. After hearing this, we found it unacceptable.

    Later in the week, I emailed the salesperson with a clear and extensive outline of what exactly we needed to have done to make this shower livable. I urged him, for the second time, to please work with the project manager to come up with some options and estimates that we could look at, even suggesting things myself, like using the existing pan and turning it lengthwise or losing more space in the shower for a very large shower seat.

    We were desperate to make this work and I even drafted up a blue print of the shower as it was so everyone could be on the same page (it should be noted that my blueprint was the first we had ever seen for this project). He thanked me for the specifications of what we wanted and said he would reach out to the project manager and the owners. Then, radio silence for two weeks.

    Fast forward to this week (August 29th). After about two weeks without a response, I hear back from the salesperson. He tells me that the only option he has is the one he came with a MONTH ago and that any other options would cost MORE than the initial quote on top of the FULL PRICE we've already paid. So, to recap, to fix the MISTAKE and to make the shower bench bigger, it would cost $12,000+ on top of what we already paid (the $12,000 for the original remodel). We would have to pay $24,000 total for this remodel because of the custom pans, the reconstruction, etc. Of course, I say this is unacceptable and to have the managers/owners please contact us. Additionally, I asked for a THIRD TIME to please give us some estimates so we can at least see the options and negotiate price from there. We're still waiting for a response, but I'm honestly not confident that they'll ever get back to us.

    Overall, this has been a terrible experience and we're at our wits' ends with this company. Unless something is done to rectify this, I will make sure to tell everyone I know and to write every review I can that this business is not to be trusted. Our experience with Re-Bath encompasses every single fear people have about contractors revising specifications without notice, revising dimensions on contracts without marking them and leaving you high and dry with repairs in your home when you need them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Thank you for reviewing our company on Consumer Affairs. We are truly sorry that your experience has been so frustrating. This is not what we want our customers to experience when using our services.

    We would love an opportunity to make this right, would you please call our Customer Response Team at 1-800-426-4573?

    Thank you,

    Re-Bath Customer Response Team

    Contract & TermsPriceStaff

    Reviewed Aug. 28, 2017

    My husband and I stopped in to our local Home Depot looking for shower remodel ideas. We were persuaded into making an appointment for a "Free no pressure" consultation and quote. A week later, a Re-Bath salesperson came to our home. She spent two hours with us, going over the history of the company, the process of the remodels, etc. I will give her credit, she was very friendly and knowledgeable. She then measured the bathroom, had us pick out designs and colors, and asked us to give her a few moments to put a quote together. The quote ended up being over 15K. If we signed the contract that day they would discount it by 1K. I'm not saying that the work that they do is not worth the price they are asking, but that does not change the fact that their bottom line was quite high. When we told the salesperson we would have to consider it, the mood of the consultation completely changed. She was no longer friendly and became pushy.

    We were pressured into putting the total on a Home Depot credit card, even though she had limited knowledge on how the Home Depot financing works. We were told that should we decide to do the remodel with them, she would have to drive a great distance to come back and remeasure everything as part of the process. Like I said, I am not saying that their work isn't worth their pricing. However, I think it is unreasonable to expect homeowners to sign up for $15K worth of work without thinking it over, and even more unreasonable to expect them to throw it on a credit card.

    At one point the salesperson asked why we were hesitating and if the price was too high for us. My husband and I make sure that we never put ourselves into unnecessary debt. The whole experience left a bad taste in our mouths and we decided not to go through with it because of that. We have since started a remodel with a trusted contractor. I cannot speak for the quality of work but I can tell you to expect more than a "free, no pressure consultation". Expect to be pressured into signing on for a large expense with no time to think about it and to be made to feel like you are in the wrong and a waste of time for hesitating. Such a shame, Home Depot never steered us wrong before.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello K,

    We are truly sorry that your experience was not to your satisfaction and that you felt pressured by the salesperson. This is not what we want our customers to experience when using our services.

    Because remodeling jobs are daunting, we find that most people are happy to have us handle everything from start to finish; however, we completely understand that Re-Bath isn’t right for everyone. We don't operate as a typical contractor who gives you a bid to install the product you have purchased. Contractors generally don't provide design services or the materials. At Re-Bath, we provide the added services of designing the bathroom and procuring the materials for you, in addition to installing it all. We secure all the proper licenses, insurance, and workers’ compensation insurance. Additionally, our price includes a lifetime guarantee.

    Thank you for taking the time to review our company and we wish you all the best with your bathroom remodel.

    Sincerely,

    The Re-Bath Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 21, 2017

    Our house needed an upgrade in the bathroom. We had a tub that was high with a door. The door had a frame which was about two inches high and every time I got in and out of the bathtub, I would scrape my leg. I got neuropathy in my lower extremes so that was causing me a lot of uncomfortableness at times. I also did some work personally on the bathroom. The builder put this huge window which was frosted and apparently leaked. Then we had to fix the outside of our wall in the bathroom twice. We were also having problems with the plumbing and we were going to have to replace our shower faucets which would have cost us.

    My wife did a little bit of searching here and there. Her friends had some work done by Re-Bath and they were highly pleased. I had a couple other proposals from friends that had their bathrooms done but my wife recommended Re-Bath. Then Tony came and I talked to him about the situation. He said that the best thing to do was to redo the wall and that they'll do everything. We decided to do a walk-in bath, talked to Tony about the possibility of something that we wanted and we signed off for that one. Tony told us to go to their showroom and look at what they have. When we walked in there, we saw one that we fell in-love with. So we changed the whole house for that and Re-Bath was able to do everything 100% better than it was before.

    Their installation team's the best and were super duper nice. They did a perfect job and when they left, the place looked like they had not been here. Every day, they cleaned up and everything was so orderly. I also had a lot of drop cloths put on the floor which I taped so when they came in, a little bit of the work had been done and they were very happy with that. The quality of the remodel is fantastic and I wish we have done that a long time ago. As a matter of fact, we decorated the room and my wife said that it’s the most beautiful room in the house. She walks in the bathroom, stands there, and admires it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Rafael,

    Reading your review was the highlight of our day! We can’t wait to pass along your wonderful comments to our team, especially Tony! We are thrilled to hear how pleased you are with your bathroom remodel. Thank you again for taking the time to leave us such a glowing review!

    We hope you enjoy your new bathroom remodel for many years.

    The Re-Bath Team

    Verified purchase
    Installation & SetupCoverageStaff

    Reviewed Aug. 15, 2017

    Last year, I purchased an old house that was built in 2001 and wanted the master bath remodeled with the floors redone. I hired a contracting company who did the first remodel and it was a mess. I couldn't live with it so I decided to contact Re-Bath and get the job done right since they’re an established company that’s been around and they’re reputable, and I liked the pictures on their website. They just did the shower and I’m really happy with it.

    Their sales rep was nice and knowledgeable, and I really like him. He came out, told me about the company and what they do, showed me the materials for the bathroom and gave me some pricing information. The installation team was fantastic and wonderful. They treated my house like it was a palace as they put stuff down on the floors when they didn't have to and they covered things. However, the accent strip that was delivered was not correct and it's not what I ordered. The construction supervisor came back out and explained that their supplier switched on them. So, they discontinued what I ordered and replaced it. They told me to pick out anything I wanted from any tile shop or Home Depot and that's what they would use for the accent strip at no additional charge. They did a nice job and it’s beautiful.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Pamela,

    Thank you for reviewing our company on Consumer Affairs. We are thrilled to hear that your experience with the Re-Bath team was efficient and courteous and that you are pleased with your new shower. It helps us know that we are doing our job right and keeping our customers happy, which is of top priority!

    We appreciate the time you took to leave us this wonderful review!

    The Re-Bath Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2017

    I work for a senior citizen building where we have 264 families. We have standard bathtubs and we have a problem when their drains are rotting out. Also, a lot of times we run into rusts where we can't do anything with the tub so it's got to be redone. It's too much money to change a tub because there's the plumbing coming in, disconnecting the tub, and hooking it up. We had to come up with something a little easier and less of a mess. Being expensive is up there but in the long run, getting the tub lining from Re-Bath comes out cheaper. We've been using them for a while now and when they do it, it comes out beautifully. Their sales reps are very professional and the day before the installers show up, they call and make sure that someone’s going to be there when they come out. They're also always on time, very clean and they explain to the tenant what they're doing. And when they're in, they're gone an hour and a half later.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi George,

    We appreciate the time you took to leave us this wonderful review on Consumer Affairs. We are honored that you entrusted us with the bathtub remodels in your building and are pleased to hear that your experience with us was so positive! We don’t take lightly the fact that our customers trust us in their homes. We are honored to have had the opportunity to serve you.

    All the best,

    The Re-Bath Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 13, 2017

    My wife was worried about slipping, falling, and getting out of the bathtub and so we bought a walk-in shower from Re-Bath. She loves it. Also, the sales representative and the installation team were real good. It's a very positive experience overall.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Harvey,

    Thank you for your encouraging words about our company and team! We are happy that we were able to help in creating a safer bathroom for your wife and that you are pleased with the results. Thank you for choosing Re-Bath for your bathroom remodel.

    We wish you the very best!

    The Re-Bath Team

    Verified purchase
    Installation & Setup

    Reviewed Aug. 5, 2017

    I went to Re-Bath's Home and Garden Show in San Antonio. My wife wanted a shower deal. We looked at a bunch of different ones and picked Re-Bath for the visit. We had their representative come out and we went from there. They had a video showing a demo and how they did a good job. Luckily for us, when the contractors came out and installed it, they did exactly the same thing he said they were going to do. They did everything in the shower and had an excellent experience. We would recommend them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Dan,

    Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you are pleased with your Re-Bath experience and we appreciate your willingness to recommend us to others - this means the world to our team! We are honored to have had the opportunity to serve you.

    All the best,

    The Re-Bath Team

    Verified purchase
    Staff

    Reviewed Aug. 3, 2017

    Re-Bath has a showroom here in town and I had been there numerous times. I also researched information about them and I liked their product and what they did. They remodeled my master bath shower stall last year. I liked their work so I had them do the complete hall bathroom and the hall bath this year. People always ask me who did my bathrooms and if I would recommend the company. I would tell them it's Re-Bath and that I would recommend it. I also tell people that Re-Bath did a very good job and was very thorough.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Mike,

    We can't begin to tell you how nice it is to hear words of encouragement, appreciation, and praise! We are so pleased to hear that your experience with Re-Bath was so good the first time that you had us back again!

    Thank you for your willingness to recommend us to others - this means the world to our team! We are honored to have had the opportunity to serve you.

    Best,

    The ReBath Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    We bought a condo and it had the original bath in it, and we wanted to upgrade and went with Re-Bath through Home Depot. The installer was fabulous, personable, and was a very talented craftsman. However, we weren't satisfied with the way the drywall was done. We called the owner and explained the problem. We took pictures and sent it to him. He agreed that it was not good workmanship. He sent somebody else back in about four days. And they did a wonderful job. The work that was sloppy was corrected. They were really good about coming in and fixing our concerns. We would give them a recommendation. So far, we're real pleased.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Lois,

    Thanks for posting a review for our company! Our goal is to always do right by our customers and make sure that we have done all we can do on our end to resolve any issues. We're glad we got you taken care of and that you are pleased with your bathroom upgrade! Thank you for your willingness to recommend us to others - that means the world to our team!

    Your opinion also empowers others in our community to connect with us and enjoy the services we provide, so thank you for giving us 5-stars. It was an honor serving you and we thank you for choosing ReBath!

    Warmly,

    The Re-Bath Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed July 31, 2017

    Our bathroom was 40 years old and needed an update. We had Re-Bath come out and give us an estimate. It was the product that they were doing and the customer service that swayed us to go with them. The sales rep was very professional. He presented what he had and didn’t push. He wasn’t a demanding type salesman like a lot of them are. He was really concerned about what our needs were and what we had needed. Even the crew was very professional and were very nice. Any questions we had, they were able to answer and they kept us informed of what was going on and why things were going to take a little longer.

    They took out a garden tub plus a shower in our bathroom and then they put a 36-inch shower in. They also did the flooring and the shower. They were really good. They did some things that we didn’t expect them to do so it was very nice. It took them about a month from purchase to the installation. By the time they got the base and everything, they came out and started. But then, instead of four days, it took them two weeks because they had to redo the base since it was done with a side drain instead of a front drain, which is what the plumbing needed. It took a little longer than we thought, but it was very good. I have a second bath and I’m probably going to have them redo that too. I would recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Terry,

    We're so pleased that you are happy with your updated 40-year old bathroom and that you are considering using us again to remodel your second bathroom! Thank you for your kind words about our sales representative and installation team's professionalism, communication and the fact that they went above and beyond what you expected. We can't wait to show them your review! They love hearing the good things our clients say about them. Thank you for taking the time to leave us a 5-star review!

    We are honored by your choice to do business with us and we wish you the very best!

    Cheers!

    The ReBath Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed July 27, 2017

    One time, Re-Bath was down here by this ATV where I live. I did not go and see them then but I saw them on TV. I decided I would give them a call and see because I needed my bath changed. Also, I didn’t hear of any other remodeling company that only did bathrooms except for Re-Bath. I’d like to have new colors. I knew I had a team in here that I could rely on. My only other choice was going to go to one of the box stores. And whenever you buy there, you’re paying double that to get it installed. I’ve never had a problem with them though and they’ve always been on time and done it. But I don’t want to go that route. I’ve been through remodels before in one of my other houses and it was a nightmare. I want a company that specializes in bathrooms. I also liked their product, and so that’s why I decided with Re-Bath.

    I had a shower-tub combination and it was too difficult to get in the shower. And when I broke my knee a few years ago, I had a terrible time. I couldn’t even get in the shower by getting into that tub. I’m nearly 76 so I’m getting older and stiffer. And I’m going to go ahead and get it done while I have time to get it paid off. That’s what I did and Re-Bath put it in last June. They’ve been very helpful and very good. I’ve been very happy with them. I love my bathroom. It looks too fancy for my house.

    The sales rep was very helpful and good and the installation team went above and beyond. They even helped us with other things that we needed. Anytime we’ve called them if we had a worry or concern, they’re out right away at no additional charge because we’re still under warranty. They don’t have to be as polite about it as they are. They come out, help us and answer our questions. I’ve got nothing but praise for the whole team. It was an enjoyable experience. I have recommended it to friends.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Janice,

    Thank you so much for taking the time to share your experience online; it means a great deal to us. We are honored that you entrusted us with your bathroom remodel and are pleased to hear that your experience with us was so positive! We don’t take lightly the fact that our customers trust us in their homes. Thank you for recommending us to others!

    Please let us know if there is anything else we can do to assist you.

    All the best,

    The Re-Bath Team

    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed July 26, 2017

    My bathroom was old and I've never had anything done to it, so I needed to upgrade, and I went with Re-Bath as I liked their personal service. Their sales reps were very personable and professional. About two months ago, I had them put in a shower, and the installer was the same person I dealt with the whole time beforehand. It took that person one day to complete the installation, and I love the shower. The whole experience was good. It was very easy, free-flowing, everything went on time, and all the needs were met. It was everything that I expected and they were wonderful.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Dolores,

    Thank you for your 5-star review on Consumer Affairs. We continually encourage our staff members to provide customer service that goes above and beyond - it is great to read that we are getting it right. Thank you for your kind words about our company and our team. We are thrilled to hear that you are pleased with your shower and experience with Re-Bath!

    All the best,

    The Re-Bath Team

    Installation & SetupCoveragePrice

    Reviewed July 24, 2017

    The reason I chose ReBath above all other bids was the lifetime warranty I was promised. I was informed of this warranty by the salesman, the installer and the General Manager, Chris of ReBath. I was told the lifetime warranty covered EVERYTHING they installed. In my case it covered the floor, toilet, walls and tub. I did not have a choice of jetted tubs. The salesman simply said: "We'll get you a good one." I was not concerned at this time about the tub because I was getting a lifetime guarantee. The GM became involved when the jetted tub installed by RB did not work. It took RB 3 months to resolve the problem which turned out to be an installation problem and not the tub at all. That is when I found out that the tub was not covered under the lifetime warranty as promised.

    When I approached Chris about my concern he said RB will never use that manufacturer again and I had a 1 yr warranty with the tub manufacturer. A warranty RB used 3 months of by putting me off and trying to put the blame on the manufacturer for the delay. I feel I was tricked into selecting RB for this job. It cost me $8,000 to remodel a space that is 6 ft by 4 ft. I will NEVER recommend RB to anyone not even my worst enemy.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Kathie,

    We are sorry to read your review as this is not the type of experience we want our customers to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.

    Thanks Kathie,

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed July 15, 2017

    I’ve had a very confusing year over the last five years and my husband passed away. I’ve been getting everything straightened out and I felt like doing something different. I had the walls done by Re-Bath and new fixtures in there. The sales rep was very nice. He told me just about everything that he could possibly tell me and what they would be doing. Also, the installers were great and very nice. They took about five to six hours and the bathroom is beautiful. It's overall a fantastic experience.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Joan,

    Please accept our most sincere condolences on the loss of your husband. We are so sorry.

    We are happy to hear that you are enjoying your new bathroom and we hope you enjoy it for years to come.

    You are in our thoughts, Joan,

    Re-Bath Customer Response Team

    Staff

    Reviewed July 14, 2017

    When I bought a house in 2008, my wife went with Re-Bath for a tub liner. We had a very hard time getting the right tub liner, they had brought three different sizes before it was halfway right. Moving on to 2017, and I don't why I did it, but I needed a tub liner for another house. I contacted them in early April of 2017, appointment was scheduled for May 19, 2017. There was a very nice lady, won't mention any names, that came to the house. Did the measurements, pick the style, then I paid with the assurance of my liner arriving within a month. Today is July 14, 2017, and still no liner and no answers. When you pay thousands, you expect better service.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Jesse,

    This situation sounds really frustrating and it is not what we want our clients to experience. Will you please reach out to our Customer Response Team so that we can help you? 1-800-426-4573.

    Thanks. We look forward to helping you!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServicePrice

    Reviewed July 13, 2017

    Gone are the white, cracking panels in our shower! They have been replaced by luxurious walls that look like stone. While actual granite is far out of our price range, Re-Bath offered an excellent solution that fit the overall design of our home and our budget. It is now a pleasure to step into our shower, rather than glaring with resentment and disappointment at the second-rate materials that used to adorn our shower walls. With Re-Bath's new shower surround, the freshly-painted blue-gray walls, and the new flooring, the bathroom has been transformed from "daily refuge" to "modern retreat." Our journey to this point was not entirely smooth sailing, I should note. After our initial contact, there was a very noticeable gap in communications, not only between us and Re-Bath, but between Re-Bath and Re-Bath.

    Once the contract was signed, we were told someone would call us in a few days to schedule an appointment to double-check measurements within the next week or two. Two weeks passed with no signs of life. After WE reach out, an appointment was scheduled to remeasure. During that visit, we were told that we'd get a call when the order had been placed. *SPOILER ALERT* No such call happened. After a month of silence, we called to make sure that things were still on pace. They were. Not long after, our appointment was scheduled. At this point, I was extremely nervous about who we had hired, given that they had utterly failed at communicating with us.

    The day arrived. The installers came out and did an absolutely fabulous job. I have never been happier to shower, and that includes after a week-and-a-half backpacking trip in the Rockies. This was a wise investment that will certainly raise the value of our home, and give us innumerable stress-relieving showers in the future. My one suggestion to the company: rethink your communications policies, or at least enforce your existing ones. You deliver an excellent product that I nearly regretted buying.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Josh,

    Thank you for taking the time to let us know about your experience with Re-Bath. We take customer service seriously and sincerely apologize for the lack of communication from our office. Rest assured that we will be addressing this with our team. We are happy to hear that you are so pleased with your new bathroom and that it was a wise investment for you. Please let us know if there is anything we can do for you in the future. Thank you again for your review and suggestions.

    All the best,

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupPriceStaff

    Reviewed July 10, 2017

    We had two bathrooms redone at one time, tubs and showers to only showers. It took four days total for both. We had recently moved to this older home which had not be taken care of and the bathrooms were a total disaster. After looking at several options, we decided on Re-Bath after my niece told us it could be a quick and easy option. We called and Gary, the rep, came out within a few days. Gary was very helpful and courteous. He explained everything to our satisfaction. We worked out the details. The installer (Kris) and the plumber were efficient, let us know along the way what they were doing. Finished product is excellent! Looks wonderful and we are happy to show off our beautiful showers to anyone who comes to our home!

    However, we had ordered the "rain" glass for the shower doors and then asked to have them replaced with clear glass. The same installer and a helper came back within a few days and exchanged the doors. However, the hardware on the replacement doors is different from the 'oil rubbed bronze' which should be on them. We didn't catch it at the time they were being replaced and have not called to have them changed. It may be too late to have the hardware replaced now, but we thought we should let you know! We absolutely love the showers, the ease of cleaning them. And the vanity that was installed in one of the bathrooms is awesome! We recommend Re-Bath to anyone who says they are thinking of remodeling a bathroom. It was a bit pricey, but no more so than having it done any other way, plus it was finished and ready to use within two days. Everyone we dealt with at Re-Bath was knowledgeable and helpful.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Ann,

    Thank you for your kind review! We are glad to hear that you are satisfied with your overall Re-Bath experience and that the finished product looks excellent! We sincerely apologize that the wrong hardware was included on the replacement shower door. We would love to talk with you about this, please call our corporate office at 1-800-426-4573. Thank you for trusting us with your bathroom remodel and please let us know if we can be of any help for any future projects you might have.

    Sincerely,

    Re-Bath Customer Response Team

    Joni increased rating by 3 stars.
    Customer Service
    After a positive interaction with Re-Bath, Joni increased their star rating on July 18, 2017.

    Updated review: July 18, 2017

    The company sent a very nice installer, Mike, to my house today. He spent the entire day in my hot bathroom, changing out the tub liner. I now have a beautiful new tub liner. Thank you, Mike!

    Original Review: July 7, 2017

    I have been trying for over a year to get my tub liner replaced. The liner started to come away from the tub towards the back. When you call for a service appointment, no one calls you back. My entire tub liner is now completely away from the original tub. I can't stand on it without teetering. It is an extremely dangerous situation. We have someone (supposedly) coming next week to look at it. Then what? They will tell me (if they actually show up) what I already know, that the liner is not attached. Then I will no doubt wait, probably for weeks, for the next step. Meanwhile, someone is going to slip and fall. It is inevitable with the way the tub is. I only have one bathroom, so I only have one tub! I need an emergency repair, and I need it NOW!!!

    Thanks for your vote!
    Installation & SetupStaff

    Reviewed June 28, 2017

    Re-Bath Arkansas installed a double shower for us. The 2 guys they sent out were not only very hard workers but they were friendly and very patient. They had the skill and expertise to install a beautiful shower. There were a couple of changes that we requested and they had no problem making the changes. We are very happy with their service and our shower and we highly recommend them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Shelley,

    Thank you for taking the time to leave us a review on Consumer Affairs. We will make sure to let our installation team know that you noticed that they were friendly, patient and hard working. We are so glad that you are happy with your double shower and honored that you are willing to recommend us to others.

    Thank you!

    Re-Bath Customer Response Team

    Punctuality & SpeedStaff

    Reviewed June 23, 2017

    Time frame was on time. Workers were considerate and respectful. We had to have them back out [took 3 calls] to finish the moulding on the floor [the piece behind washer and dryer not put in]. Our shower flooring is cracked. [We've called Main Office once and Butte office 5 times.] My floor is still cracked. No one has yet to look at it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Robert,

    We want every customer to be pleased with our services and would like to speak to you about your experience. Please give us a call at 1-800-426-4573 so that we can address your concerns.

    Thank you,

    The Re-Bath Customer Response Team

    Staff

    Reviewed June 18, 2017

    We had out bathtub and enclosure done by Re-Bath several years ago. When our tub became difficult to stand due to water between old tub and tub cover, we attempted to contact the franchise that installed our tub. When we found they were no longer in business, we contacted Lisa at headquarters. She was instrumental in giving our info to another franchise and now our tub is good as new. Thanks so much for all you did for us, Lisa! Thanks also for the two very nice gentlemen who fixed our tub, Larry was one, and we never got the name of his helper. Thanks also to Tori, who handled all the correspondence between us and the franchise. You are all very professional and I would highly recommend you to everyone!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Diane,

    Thank you for taking the time to review Re-Bath on Consumer Affairs. It is wonderful to hear that you were able to connect with another Re-Bath franchise to repair your bathtub. We will make sure to tell Lisa, Tori, Larry and his helper that their assistance was instrumental in keeping one of our loyal customers happy. Thank you for choosing Re-Bath!

    The Re-Bath Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed June 11, 2017

    I purchased this house new and I did not like the bathroom from the very first day. And as I got older, I knew I needed a bathroom that was more accessible for an older person. When I retired, I decided it was time to remodel my bathroom. You don't have to hire any subcontractors with Re-Bath so I chose them. The sales representative that I dealt with had good suggestions and guided me along the way.

    Their installation team was very nice and personable. They introduced themselves and showed a lot of respect to the rest of my house. They removed and relocated the plumbing and did half of the dry wall. It was a total bathroom remodel. They were in and out in six days and cleaned up after themselves. They did everything they said they were gonna do in the time they said they were gonna do it. Furthermore, they've been very responsive to issues that have come up when the bathroom was complete. I am still having an issue with the glass block window but I'm sure that they will resolve that to my satisfaction. This was the most hassle-free remodel I've ever experienced.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Celene,

    We thank you for choosing Re-Bath for your remodeling needs and we're happy to hear that our team was respectful, courteous, helpful and that they cleaned up after themselves. It is also wonderful to hear that this was the most hassle-free remodel you have ever experienced! It means a lot to our team to hear feedback from our clients.

    We hope you enjoy your new bathroom for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed June 10, 2017

    We were having issues with water damage so we wanted to redo our shower and bathtub. We decided to have ReBath do it because we heard good things about them and their lifetime warranty. The sales representatives were also very informative and nice. They let us know exactly what was gonna happen and how quick it was gonna happen. We were surprised that it was all done in one day. I was in and out of the house the day they were working on the remodel. But the installation team were real nice and clean. They worked fast and good. We were happy with the work and we've recommended ReBath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    We are happy that you are pleased with the work that our team did for you in updating your shower and bathtub. Thank you for taking the time to leave us a review and for recommending Re-Bath to others!

    Sincerely,

    The Re-Bath Response Team

    Verified purchase
    Installation & Setup

    Reviewed June 8, 2017

    We needed to have the bathroom remodeling done. Re-Bath had what we wanted so we purchased from them. The gentlemen that installed it were very pleasant and knowledgeable. They came in and did what they had to do. They were here at 8:30 and were gone by 3:30. Everything was torn down and put back together. Now, we're not climbing over the bathtub anymore, so it's great.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Cathy,

    Thank you for the 5-star review! It is so kind of you to leave us a review letting us know that you are pleased with the process and end result of your bathroom remodel. We know you have choices and appreciate you trusting Re-Bath in your home.

    All the best,

    The Re-Bath Response Team

    Karin increased rating by 2 stars.
    Customer ServicePricePunctuality & Speed
    After a positive interaction with Re-Bath, Karin increased their star rating on Aug. 5, 2017.

    Updated review: Aug. 5, 2017

    Problem resolved with rebath, total new bathroom, eliminated bath tub. They did a great job, done within 2 days as stated. Very clean, mess cleaned up each day when the left. Polite, friendly and asked lots of questions to get exactly what I wanted. Actually would call them again in future if I need any work on other bathrooms in the house.

    Original Review: June 7, 2017

    Was told remodel would take about 8-10 week estimate. Sounded reasonable. Paid my 11,000 1/2 of what they say the job will cost. Got an email on 5/1 from Dakotah ** that materials ordered & once in will schedule install. No word since, so called to find out about when we can expect a call with an idea when so we can figure out our busy summer schedule. Now the say probably not til July 10 or abouts. 14 weeks. You say you have too much business in April & May. I ordered this in mid-April not May. Seems like perhaps other people being scheduled sooner? Had I known that I would have turned to another company had you told me I would have to wait til mid-July to schedule. As it is now with your 35% restocking fee I am stuck. But then again I will never refer you guys to anyone ever unless you want to wait forever to get your bathroom or anything else remodelled.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Karin,

    We are truly sorry to hear about your situation. We would be happy to talk with you more about this. Will you please contact us using the below information? We would like to get this taken care of for you.

    Looking forward to hearing from you.

    Re-Bath Customer Response Team
    ------------------------

    To contact corporate Re-Bath® for customer service, call 1-800-426-4573 or use our customer service contact form (http://rebath.com/Join/contact-us.php)

    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2017

    I had a wonderful experience with Re-Bath. They were professional, nice to talk to and personable. I couldn’t use the Re-Bath in Albany, so I use the franchise that was an hour and a half from me. And they had to drive an hour and a half every day to be here. I’m getting older and I have issues with my back and a tub was not my thing anymore. And I always had problems getting out of the tub. So I told them, “Well, I’m just gonna get a nice, big shower with a bench in it and I’m gonna have somebody come and give me an estimate."

    So the guy came out and gave me a sample of the sink so I can match it with my flooring and take it to a store. My grandson works for Home Depot so I called him and I went up there and he helped me out with getting the flooring. I got what they call a floating floor, wherein you just put it over top of what you have. Re-Bath said that they would put it down and everything but I had to buy it, which I did for $100. I have a very small bathroom and they did everything. They cleaned up after themselves and they told me it would take three days but it only took them two days to do it. So I was very pleased.

    The only thing that I had a problem with was when I asked them about the back of the toilet where the other toilet was and where the sheetrock tore. They told me that it was up to me. It's noticeable and I thought they should do something about that. But other than that, they were fantastic. They said it was the first one that they had installed because it was brand new. I bought the newest one that has a darker tan and it’s sandy but with the darker browns in it and it’s really pretty. Everything was done and turned out wonderful. Everybody loves it and they said that Rebath did a fantastic job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Jeanne,

    What a pleasure to read such a great 5-star review! Thank you so much for taking the time to share your experience online. Your new bathroom and shower sound wonderful - we are so happy that you are pleased with the finished product! Our customers are very important to us and we thank you for your business.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 5, 2017

    We moved into a house and there was a Jacuzzi tub that we didn't use so we wanted to make it into a shower. My husband had a positive experience with Re-Bath in the past so we had them do the remodel. The salesman was great. He had a lot of knowledge and gave us an added confirmation that we're making the right decisions. He knew the product very well. It also seemed like he had done a lot of jobs before where he could give us recommendations, and even though he was not the installer, he was able to communicate to us what we could expect when they were gonna install it so that was helpful.

    The installation team came in the correct timeframe. I wasn't home but my husband had a very positive experience with them. It took them about four hours to take out the old tub and completely finish and clean up with the new shower. They were very professional and very careful with everything. They were nice enough to call me on the phone at work to confirm the placing of the accessories. I'm kinda particular about the neatness of work especially in the bathroom and I had no complaints. They went the extra mile to make the remodel look nice. It was a job well done with minimal disruption. We'd recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Lisa,

    We are so glad to hear that your experience with Re-Bath was a great one! Thank you for letting us know that your sales representative took such good care of you and that the installation team was professional and courteous. We continually encourage our staff members to provide customer service that goes above and beyond - it is great to read that we are getting it right.

    We appreciate the time you took to leave this review and your willingness to recommend us to others!

    Thank you,

    The Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 3, 2017

    I’d been wanting to remodel my bathroom for a long time. I asked my brother who he’d recommend. He recommended Re-Bath. I’ve seen them on TV. We decided to call them. We purchased a shower, including the bench. The sales rep came out at the appointed time. He was very knowledgeable and gave us some ideas. We felt comfortable with him.

    The shower was installed in May. The glass doors were installed 2 weeks later. It took that long because Re-Bath had so many installations ahead of me. The installation team was very nice and worked really hard. They put down paper from my doorway all the way to the shower so they wouldn’t get my floors dirty. I was very impressed with the installers. Overall, it has been a great experience and we love our shower.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Margie,

    Thanks for taking the time to leave us a review! We are thrilled to hear that your experience with the Re-Bath sales representative and installation team was efficient and courteous. It helps us know that we are doing our job right and keeping our customers happy, which is of top priority! We hope that you enjoy your new bathroom for years to come!

    Thank you,

    The Re-Bath Customer Response Team

    Verified purchase

    Reviewed June 2, 2017

    We had a leak under the shower and some damage to the upstairs bathroom, so we had to have some work done and we decided that we might as well remodel the bathtub shower. Re-Bath was very easy to contact. We ran into some problems. Because of the damage, the workers thought they couldn’t do it and it turned into a mess, but the next day the owner came out, reviewed it himself and fixed it. It was very reassuring that the job was going to be done. My experience with them was wonderful.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Brenda,

    Thank you for taking the time to let us know that your experience with Re-Bath was wonderful! We are glad to hear that the Re-Bath owner was able to assess your upstairs bathroom and find a solution resulting in a finished bathroom remodel you were happy with. Thank you for trusting us in your home and choosing Re-Bath for your remodeling project.

    All the best,

    The Re-Bath Response Team

    Verified purchase
    Installation & SetupSales & MarketingPriceStaff

    Reviewed June 1, 2017

    I thought our bathroom needed remodeling and I had seen Re-Bath on radio TV. So, I got right to it and bought the whole bathtub set. We did check and have quotes from other places. We found cheaper places but they couldn’t offer us exactly the same thing that we were looking for and Re-Bath could. Even the ones that were closer to it seemed to be more expensive. We also liked the lifetime warranty and the one-day thing was nice.

    The sales reps seemed professional and knew their product. We told them we wanted it in April and they did it in March. The installation team seemed all right as well and I'm satisfied with the whole experience. However, looking back, we went in for pricing but instead of being upfront, they go over a big spiel and they don’t let customers know if it's going to be thousands of dollars off until the very end. It’s too late for me but for future customers, they would want some idea before Re-Bath reps come in and give the spiel of what it takes to get things taken care of.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Chad,

    Thank you for your review. We are glad to hear that you are satisfied with your overall Re-Bath experience and that it was even completed earlier than you initially anticipated. We sincerely apologize that you felt we were not upfront about our pricing. We would love a chance to talk with you about this. Please call our corporate office at 1-800-426-4573.

    Sincerely,

    The Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed May 26, 2017

    We have a huge square footage for a bathroom and the space wasn't used properly. There's a small Re-Bath office in HEB here in Schertz and they have prices that were there for a couple of years which we kept passing by. We thought of going ahead and see how it's gonna be so we made an appointment for the consultation.

    We had them do a complete remodel and it was a big project. We had a wall in the center of the bathroom and on each side was a sink so we had that entire wall knocked down. The plumbing and electrical were completely taken out and put against the wall. The shower was extended a few inches, the toilet was exchanged, and the popcorn ceiling was taken off. We didn't know if getting rid of the wall was gonna be possible but our sales rep was really good and very friendly. He explained how the process would go should we decide to go on with the project up to the very end. I liked that he wasn't pushy. He didn't wanna throw anything at me so even though we had already made up our minds, that made us want to go with them even more. He was not there just to get commission out of anything. He wanted to make sure we were happy if we wanted to get it.

    The installation was good and everything was done quickly. It took them exactly five days up to the very end. The guys who came in were very clean, very professional, and very friendly. They did everything just as I had anticipated. They took their time and that's another thing, too. They answered any questions we had. They even hung a mirror that we bought separately from the At Home store. We were very happy with the end result and we like going in there. It has great floors and it feels like we're in some kind of a resort in the shower. I walk into my bedroom and I realize I'm still home.

    We're gonna use the same sales rep next year to do my daughter's restroom because of the way the initial contact with him went and everything he provided us. We also have a room downstairs so we're gonna do the exact thing and use Re-Bath. Any kind of big remodeling project will always gonna be expensive if done right so I had expected that amount but I am willing to spend the same thing to do the next two bathrooms because they did such a great job. I would tell anybody who asks me not to consider anybody else other than Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Joaquin,

    We loved reading your review! It is always encouraging to our team to hear feedback from our customers. We are thrilled to hear that you were pleased with your sales rep, with the way that he explained the project and delivered exactly what you envisioned. Our goal is to complete a project in a timely, considerate manner with our employees going above and beyond for our customers. We are glad to hear that this was your experience with our installation team. The fact that you are planning on using us for future projects and recommending us to friends means a great deal. Thank you again for your wonderful review and kind words about our team. We will see you again soon!

    All the best,

    The Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 25, 2017

    My bathroom was so ugly and I decided to remodel it. I bought a shower from Re-Bath and I can't say enough about how wonderful the whole experience was from beginning to end. Right down from the office staff to the installation, everybody was wonderful and I have recommended them to a friend.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Victoria,

    Thank you for taking the time to leave us a review on Consumer Affairs and for recommending us to your friend. We are so happy to hear that your experience with Re-Bath was wonderful from beginning to end! Thank you for trusting us with your bathroom remodel and please let us know if we can be of any help for any future projects you might have.

    All the best,

    The Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 24, 2017

    Re-Bath has great products to choose from and a very helpful salesman. We had a little glitch but other than that, everything was good. I have three bathrooms, one in the basement and two upstairs. Apparently, when they were banging around and putting stuff in, they knocked out a part of a pipe and didn’t notice that it had happened. So, on Easter weekend, I had over 30 family members from out of town come to spend the holiday with us and 10 of them slept at my house. When some family members decided to take a shower, I heard what sounded like rain coming from the basement shower. I went out there to look, it was literally raining inside that bathroom. What happened was that the pipe had been shifted. The repairman also didn’t put a gasket in some other piece of the shower. That wasn’t a deal. But since the pipe was broken, the water was literally draining straight down into the other shower.

    It flooded my basement where my guest bedroom and bathroom was, and I couldn’t finish cleaning until lunch so my guests had to finish cooking. We were out there with the Shop-Vac and soaking it all up while there were 30 people in my house trying to celebrate Easter. My in-laws’ luggage also got wet. I still haven’t cleaned up the closet to see what water damage is in there. It was not a good situation. I called Re-Bath immediately that same day but I knew they weren’t going to be there because it was Easter Sunday. So, I left a message and told them what had happened. They called me back the next day and agreed to make all repairs. Slowly, we’ve been working on that and trying to work on my schedule of when they can come and fix that. We took pictures of the pipe and everything else. Re-Bath realized that it was their fault, and they’ve been helping to take care of that. They have been true to their word and they are trying to fix what needs to fixed.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Kristeen,

    Thank you for taking the time to let us know of your experience with Re-Bath. We are happy to hear that you were pleased with our product selection and salesman. We sincerely apologize for the major inconvenience you experienced due to a mistake made by one of our team. Thank you for giving us the opportunity to right this wrong and fix what needed to be fixed. If there is anything else you need from us please don't hesitate to call, our corporate office wants to make sure you are taken care of. 1-800-426-4573.

    Thank you!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed May 23, 2017

    Salesman came out and very aggressively starting telling us what he could do. Decided total makeover was too expensive. $14,000 for tub to shower conversion, toilet and vanity. Went with just tub to shower conversion $8,286.00. Told him we could not afford that so he said "No problem. Let's see if you qualify for financing." Me and my son are both on SSI/SSA for a combined income of $1600.00/mth. He said we qualified for financing $7500 and all we needed to do was pay the difference. Which I wrote a check for. No terms or conditions were discussed. That was on 5/17/17. Over the weekend my father became extremely ill and I had to move my mother in with me.

    I called them on Monday the 22nd to cancel. Got a call today from salesman and was told that my "deposit" would not be refunded. I did not give a deposit, I simply wrote a check for the difference. He referred me to the terms and conditions. I told him he didn't go over that with me and that I did not sign anything stating that he did. He said I had 3 days to cancel. Well the 3rd day fell on Saturday, the 20th and they were closed. And I called on Monday not even knowing about the 3 day cancel policy of not getting my money back. I contacted the office and the lady I spoke with told me that the terms and conditions page had been signed, filled in with installation date of 6 wks, my son's initials and he had also signed and dated it.

    I refuted this because neither him nor I had signed and I had the copy to prove this. If indeed there was a signature on her copy, it was forged!!! I tried to reach the manager, Rick, without success. I called the corporate office in Arizona and spoke with Lisa, the customer service rep, and she basically said there was nothing I could do to get my $786.00 back!!! Mind you there has not been any work done!!!! All we did was sign a renovation work order!!! She also said that they have had no complaints in the 7 yrs she has worked there. This is very bad customer service! Not to mention forgery being involved!! I feel taken advantage of for being disabled!! What recourse do I have? I just got my disability approved this month and received my back pay of $15,000 which is what me and my son have to live on for the rest of our lives.

    The only reason I agreed to the tub to shower renovation to start with was because it needed to be fixed so he would have a shower for himself. And we got approved for financing so I figured we could do away with phone, cable and trash pickup to be able to afford the monthly payment. However unforeseen circumstances happened and now my mother has had to move in with us which will increase our living expenses. She is 72 and only gets $500 for her social security. This is abuse of the disabled! Something must be done so that I can get my money back that we so desperately need!!

    Thanks for your vote!
    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed May 23, 2017

    We watched a lot of Re-Bath's ads on TV and they always look very good. We have a hard time getting to the shower so we had them install a new shower. Then we had to replace the countertops in the main bathroom and also in the half bath and then we put on new fixtures. The sales rep was excellent. He showed everything well, was very straightforward and did a very good job. The installation team were also top-notch and I was very pleased with them. They finished the remodel in four days and they cleaned up. I've already recommended them to friends.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Carroll!

    Thank you so much for your wonderful review of our company! We are thrilled to hear that you had great experiences with Re-Bath handling your bathroom remodels. We will be sure to pass on your kind words to our team. Thanks for recommending us to your friends and being a great customer!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 22, 2017

    Because of all the horror stories from other contractors, we went with Re-Bath. We've used them twice. We had a leak in our bathroom when we used Re-Bath the first time around. It was sometime about two years ago. We needed either to repair the leak or start from scratch and we decided to start from scratch. They finished in April the second time we used them. The installation team was great. They were very clean and professional.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Vanessa!

    Thank you so much for taking the time to review our company on Consumer Affairs - it means a lot to us! We are thrilled to hear that our services are appreciated and that you are enjoying your remodeled bathroom. We are glad you chose Re-Bath!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed May 21, 2017

    I've been thinking about remodeling my bathroom for a while, then I heard about Re-Bath through Angie's List. I got three estimates and Re-Bath was the middle so I went with them to convert the tub to a shower and a closet. Their representatives were knowledgeable and the quality of the remodel was good.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Kenneth,

    Thank you so much for posting your experience online - it means a lot to us! We make every effort to ensure that our customers receive the highest level of care and we are grateful for your business. We are happy to hear that you are pleased with your remodel and your experience with our team. Let us know if we can be of service in the future!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed May 20, 2017

    I heard about Re-Bath on the television, and it was time to remodel because I was having difficulty getting in and out of the tub. The sales rep showed me pictures, I told him what I wanted to do, and he was able to show me what they could do and selected materials. He did a good job. The installation crew did a good job as well. I talked to Re-Bath in late February, and it took eight weeks before they started. Within four days, they did the work and kept the house clean. I had a complete remodel of the bathroom where they took out the tub, put in a shower, changed the walls, floor, vanity, and everything.

    Our only one low point was that they had the wrong flooring. I don't know where the mix-up came, but after it was down, I realized that was not what I had selected. I told my sales rep and I sent him a picture and he confirmed that it was not what we selected. The next week, they sent another team out and changed the floor within four to five hours. It was a good experience. It was expensive, but worth it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Willie,

    Thank you for taking the time to review Re-Bath on Consumer Affairs. We sincerely apologize that the wrong flooring was initially installed and are thankful it just took a few hours to get that fixed. It is great to hear that you were pleased with the end result and the way you were taken care of by our sales rep. We make every effort to ensure that our customers receive the highest level of care and we are grateful for your business.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 19, 2017

    We had to remodel our bathroom into handicap accessible for a lady who is moving in with us and we went with Re-Bath based on reputation. The sales representative knew what he was talking about and was very reasonable in making observations and recommendations. I wasn't home during the installation but my wife was here and she was very happy. They took out a bathtub and put in a handicap concessional shower. The installation team came in right on schedule and were gone in less than a day. The remodel was well done, and we're very pleased with it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Don,

    Thank you so much for taking the time to review our company on Consumer Affairs! We are so happy that we were able to help you remodel your bathroom to be handicap accessible and that you were pleased with the process. We make every effort to ensure that our customers receive the highest level of care and we are grateful for your business.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed May 18, 2017

    We had a new bath done by Re-Bath. Their sales reps were good and knew what they were doing. The installation went smoothly. It looks nice the way they did it but then something came off and they came and fixed it so it's okay.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ray,

    Thank you for taking the time to review Re-Bath on Consumer Affairs. We appreciate you taking the time to let us know how we are doing. We are happy to hear that you were pleased with our team and your new bath. We are honored by your choice to do business with us. Please don't hesitate to reach out to us with any future remodeling needs.

    All the best!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 15, 2017

    It was time to remodel our bathroom so we went to Home Depot to do that and learned about Re-Bath through them. I bought the shower and took three months to make the purchase. The Re-Bath sales rep came to our house and told us what they can do and that it'll take one to two weeks to process. So, that afternoon we went to their shop to make all the final decisions, paid a down payment, and then nothing happened for six weeks. I never heard from anyone so I had to call and they were totally non-responsive. Nonetheless, they explained all the reasons why they couldn’t do it quicker. When we went down to their shop, the guy that evidently was running the place said he'll come out the next day and do the measurements but it was a week later when he finally showed up.

    The guy they sent out knew what he was doing, and did a good job. However, was not supposed to show up before 9 o’clock but he was out ringing the bell at 7 o’clock in the morning and we weren’t really ready for that. And he lost the directions on the new shower head that we put in there. But he cleaned up after the job. Overall, the Re-Bath quality was good but the schedule was very poor. I wouldn’t use them again. There are too many good companies out there to put up with somebody that acts like that.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Walter,

    Thank you for leaving a review for Re-Bath on Consumer Affairs. We are glad to hear that you are pleased with your final product but disappointed in the service you received.

    Rest assured that we will address the matter internally but our corporate office wants to make sure we have done everything in our power to take care of you.

    Please feel free to reach us at 1-800-426-4573.

    Thank you so much, Walter.

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed May 14, 2017

    The house we bought is 30 years old and it did not have an adequate bath tub to lounge in. We wanted to update the bathroom in the master bedroom and then in the guest bedroom. I went out and made phone calls to about four or five vendors and Re-Bath is the only one that responded within 15 minutes and set up an appointment. We don't make decisions on something without knowing they have the ability to make things happen. The owner of the business is a very customer-focused individual and the sales representative was outstanding, explained everything extremely well in terms of a timeline and had a lot of patience in terms of our questions and answers. This is not the first time we've done bathrooms, and his answers were from a person who understood the process and has some installation experience.

    We had them take out the tub in the master bathroom and will probably have them come back next year and re-do our shower stall as well since we ran out of money. Then we had them pull the tub out in the second bathroom and just put on a shower pan. And then they put in surround around that whole area for the sealing. The installation team was outstanding as well. Both gentlemen were on time every day, cleaned up every day, made some allowances as they were going. They were not satisfied until they had it perfectly fitted and because they took pride in the quality of their work.

    The owner of the company visited the worksite as well. You could see there was a great deal of respect between the owner and his employees and you could also see there was a great deal of loyalty on the part of the employees to the owner because he takes good care of his people. They are a well-organized company that knows the business and provides excellent customer service in a timely manner. We've recommended them to a couple of people.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Richard,

    Thank you for leaving us a review on Consumer Affairs. We are thrilled to hear that our services are appreciated and that you are enjoying your remodeled bathrooms. We make every effort to ensure that our customers receive the highest level of care and we are grateful that this was your experience! We look forward to working with you again in any future remodeling projects you might have!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 13, 2017

    I went to Re-Bath's showroom and was impressed. I was looking for a certain price range and theirs fit in my budget. We called Re-Bath and they came out quickly to give us the estimate but then they were backlogged and it took two months before they could get out there to do the install. They were supposed to be there on that day but they didn’t show up. I waited for three hours - it was a bad day. They rescheduled about a week later. The guy finally came but was three hours late. He did a decent job and I was happy with what he did. However, it took a bit to get it done.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Darlene,

    Thank you for letting us know about you experience with Re-Bath. We are so sorry to hear that it took two months before they could begin the install and that there were issues with punctuality and rescheduled dates. Please know that this is not reflective of our operational standards and that we know your time is valuable. We are glad to hear that your overall experience was positive and that you like your bathroom remodel. We realize you have options and would like to thank you for trusting us with your business.

    All the best to you!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed May 9, 2017

    I needed to spruce up the first level bathroom and I wanted to add a shower. I liked the speed that Re-Bath can get the project done so I had them work on my bathroom and I had a great experience. They did a complete remodel in February and put a new flooring, removed the wallpaper, painted the wall, and replaced the toilet and vanity. Their sales representatives and installers were good. The installation team told me when they were going to be there and when they weren’t. When there were changes, they would call me. It was excellent.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ingrid!

    Thank you for taking the time to review Re-Bath on Consumer Affairs. We are thrilled to hear that you had a good experience with our team, and that you were happy with the work we performed in your home. We hope that you will consider Re-Bath again for any future remodeling projects.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 7, 2017

    Our house was 20 years old and it was time to remodel the bathroom. I like the way Re-Bath does everything for the bathroom and they specialize in that one area. We arranged in December and they did it in February. That was how long it took to get the cabinet and some stuff in. The sales reps were very good and helpful about keeping us updated in the process while they were waiting for things to come in. Also, the installation team was wonderful. We had the whole master bathroom redone but for the whole bathroom, we just had the cabinet tree done. They said it would take four days and they got it done about lunchtime on the fourth day. They did the small bathroom the first day and then the next three days, they worked in a natural bathroom and got that down. We love it and we've also recommended Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Connie!

    Thanks for your review of Re-Bath and for recommending our company to your friends! We are happy that you are pleased with the work that our team did for you in updating the bathrooms in your home. Our goal is to get the work done in a timely manner and to stay in communication with our customers throughout the process. We hope that you will consider Re-Bath again for any future projects!

    Enjoy your new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed May 6, 2017

    We decided on Re-Bath because they are connected to Home Depot. They did the floor, walls, sink, toilet, shower and bath of our two bathrooms. It was an easy and minimal knock down on the walls and the cost. The installation team was very nice. Everything was great and wonderful but there was a sales rep that was at our house who said we could pay for the service on a Home Depot credit card. We applied and got accepted. We then went to Home Depot to go shopping and we have no record of a credit card. I found out that it was a loan. It’s causing an issue with our final payment with them because we wanted to put it in the credit card. Other than that, everything else was good.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Alice,

    Thank you for your review. We are so sorry that the credit card / loan situation wasn't communicated clearly to you. If there's anything our corporate office can do to help, please don't hesitate to give us a call.

    Thank you!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 4, 2017

    In 2014 I had Re-bath do a bathroom remodeling job. They were very expensive. Just for the shower and tub it was 6,800. They told me it was a lifetime warranty and was transferred over to the new owners, when I sell my house. Overall the job was good. Fast forward to 5-2-17. My shower curtain rod is falling apart where they attached it to the shower wall. The calking is peeling off from all corners. The shower head is coming apart. I tried multiple times to get a hold of the person in charge of the warranty dept. After leaving several messages, I tried calling back. The lady I spoke with earlier, remembered me and said, “Oh he's here right now. Please hold and I'll get him on the phone.” I waited about 2 min and then was transferred to his voicemail again.

    I then tried calling back and kept on getting put on hold by an automated machine. After 10 tries I gave up and tried my wife's phone. Amazingly they picked up on the 2nd ring. I spoke to a different person and told her how frustrated I was with the customer service. She said that she will tell the owner about what happened. I will never use re-bath again. I read about how bad they handle the warranty issues but never thought it would happen to me. They will only give you the run around. The company is located in Salt Lake City, Utah.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Mike,

    This situation sounds really frustrating and it is not what we want our clients to experience. Will you please reach out to our Customer Response Team so that we can help you? 1-800-426-4573.

    Thanks. We look forward to helping you!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 27, 2017

    I needed to get my bathroom remodeled and I went with Re-Bath. I purchased from them a shower a month ago and the sales representative whom I interacted with was honest. As for the installation team, I couldn't ask for better people. They're intelligent and they did a good job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Dean,

    Thank you for taking the time to review Re-Bath. We are thrilled that you had a great experience with the sales representative and the installation team! We strive to make the process as easy as possible and believe that having honest and hardworking employees certainly helps! We hope that you enjoy your bathroom remodel and consider Re-Bath again for any future remodeling projects!

    Re-Bath Customer Response Team

    Installation & Setup

    Reviewed April 26, 2017

    Extremely happy with the follow-up work performed by Mr. Luis ** with my master bathroom; shower, sauna, floor and sink renovations. Mr. ** corrected installation flaws in a timely and professional manner. My wife Yvette and I both are happy to give Mr. ** a five star rated review for the work he performed in our home!!! Mr. ** exemplifies Re-Bath's pledge to do quality work!!! Thanks Mr. ** and Re-Bath!!!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Vastine!

    Thank you so much for your “five-star rated review” of Re-Bath AND Mr. Luis! We are so happy that you were pleased not only with the work done by Re-Bath, but by our customer service as well. We can’t wait to pass along your wonderful comments to our team, specifically Mr. Luis. We want to make sure that he gets the recognition he deserves.

    Thank you again for taking the time to leave us such a glowing review! We are honored and thankful that you chose us to do your remodel!

    Best,

    Re-Bath Customer Response Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 26, 2017

    I bought an apartment years ago and it had a pink bathtub at the second floor. I wanted to have it white so we had it painted by a professional. The paint had chipped off so now it became pink and white. There was lead in the paint that was sprayed on and we had to have that taken out. We bought our bathtub form Re-Bath over a month ago. Their sales representative was very polite and helpful while the installers were quick and knew what they were doing. They cleaned up afterwards and chatted with us briefly, gave us some tips on it. I was happy that it was done and I'm very pleased. A couple of people have seen it also and they like it. The tenant said it's nice. I would recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ruth,

    Thank you for posting a review for our company - it means the world to our team! We are so glad to hear that you are enjoying your new bathtub - hope you aren't missing the pink and white one too badly!

    Thank you, also, for your willingness to recommend us to others. We couldn't ask for a better compliment than that! It was our honor and pleasure to serve you.

    Cheers!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed April 25, 2017

    My adult kids who don’t live here anymore said that the bathroom needed to be remodeled as it was so outdated. My husband looked online and found that Re-Bath's office was local. Their rep came here and things went very well. She wanted to know what we had in mind and showed us the product for the one-piece shower stall. From there we built onto the whole remodel. Our main goal was to switch our tub, a one piece unit, into a walk-in shower. It turned out we’re going to redo all of them. We're expecting to hear from Re-Bath next week to set up the appointments to get started. They said about five weeks and we’re right at four.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Cinda,

    Thank you for taking the time to review Re-Bath. We are happy to hear that you are so pleased to have replaced your bathtub with a walk-in shower! It's so exciting that you are having us update all your bathrooms! We know that you will love the finished products! Please let us know if you need any further assistance.

    Cheers!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed April 23, 2017

    Re-Bath did two bathrooms in my other house about four years ago and now, we did a whole bath. There was a garden tub in it which we changed and put a regular tub and all-new plumbing, walls and shower. I went back to Re-Bath because I was very pleased with the first job. I could have gone to another company but it's not worth it.

    Zach was the installer of my first two baths and now he's the salesman. I guess he's taken over his dad's position. If everybody ran their business the way he runs his, with the commitment and how he does things, there would be no problem with anybody doing business. I told him the checkbook that I had was at my ex-wife's house and he told me when I get the check, I can put it in the mail and they'll get things ordered. It was like the old times --on a handshake, it was done. The installers were terrific, neat and meticulous. They laid carpets down. I've got nothing but praise for Re-Bath. In fact, they're probably going to be doing the other bathroom on the other end of the house within the next few months. Re-Bath is totally remarkable and I'm 100% satisfied with everything they have done. I would suggest Re-Bath to anybody. They are phenomenal to the end.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Andy,

    Wow! Thank you for posting such a wonderful review for Re-Bath! We can’t wait to pass along your wonderful comments to our team, specifically Zach. We want to make sure that he gets the recognition he deserves.

    We are thrilled to hear how pleased you are with your third bathroom remodel! Sounds like we'll be seeing you again real soon and we thank you for being such a loyal Re-Bath customer.

    Thank you again for taking the time to leave us such a glowing review! We are honored and thankful that you chose us to do your remodel!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

    Reviewed April 22, 2017

    We had a bathroom shower and bathroom remodel from Re-Bath. Their installation team was nice but they were very sporadic. Either they didn't show up or they showed up very late. Also, there was never any communication about where they were going to be and so we'd sit and wait, but nobody would show up. I'd call up and find out that they'd been told to go to some other job. The whole way through the process, they'd tell you one thing and do another.

    The remodeling finally got finished but it took about six months, which is a long time because they didn't finish a part of it and we had to go back to our vacation home for a while. And then they showed up and did some more but it was not something I would recommend them again. The product was fine, but not the uncertainty of when they were going to be there and what they were telling you. They got a different person in the office but it still didn't go right. It could have been so simple but it wasn't. So it was a disheartening experience.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Clint,

    Thank you for letting us know about your Re-Bath experience. What you experienced is not acceptable. We are looking into it and have spoken to the franchise involved.

    Our corporate office would like to tackle any issues or concerns that remain unresolved. Please feel free to reach us at 1-800-426-4573.

    Again, we apologize,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed April 21, 2017

    I'm getting a knee replacement and I need to get rid of the tub because of that. It was the latter part of February when we did the contract with Re-Bath and the actual install was in March. We had a low-profile shower installed instead of the tub that I had to climb up into. When we talked to the salesman there was a misunderstanding. He was showing us samples for color and shapes and when we got the actual product installed, it wasn't those small tiles. Those were samples and we didn't understand them as just being samples. We thought they were the actual tiles that were being put.

    Moreover, I didn't like the pressure sales for getting the job. For example, it was quoted as so much money, like $8,000. But if I paid half or paid cash money, I could get it discounted for so much. There are also additional discounts if it was signed that day, and also if I did such and such. That's to push things along too quickly. I had second thoughts after that, just like buyer's remorse after is all said and done. Then it was $7,600 for a 3x6 shower and that's quite a chunk of money for that much.

    We learned our lesson to ask more questions, and be more precise. But we had no problem with the installer. He did a fantastic job. We were really happy with his work. He got the job done in the specified time and it was all cleaned up and ready to go in two days. So overall, I'm satisfied with the installation but I wasn't satisfied with the way it was contracted. I probably wouldn't recommend them mainly because of how the sales tactics were done.

    Thanks for your vote!
    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 20, 2017

    Our bathroom hadn't been remodeled in 20 years. We wanted to do something quickly, something to kick-off our remodel. I knew that if we had that done, then the rest of the remodel would follow soon. I also knew it would be a one-day thing with Re-Bath so we contacted them. We had our walk-in shower done. We had a very positive experience with Zac. He came very quickly when we initially called, and he came when he said he could. The woman in the office who set up the appointment was very helpful, and the installation people came at the time they said they were going to. My husband stayed with them through the morning. I came home in the afternoon and stayed with them. It was smooth, and they didn't really need much from us. It was a good installation day. They were clean, neat, and polite. The follow-up was good, too. They came through with everything they promised.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Susan,

    Wow! Thank you for such a wonderful review! We're so happy to hear that Zac took great care of you and we will make sure that he reads your encouraging words.

    We love hearing that our receptionist was helpful and that everything went smoothly with our installation team. We'll let them know that you appreciated their neatness and politeness.

    We really hope you enjoy your new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed April 18, 2017

    I moved into a condo and I didn't like the shower and the bathroom in my unit so it was time for an overhaul. I had no prior experience with Re-Bath but when they came out to give me a quote, they seemed knowledgeable so that's why I went with them. The sales rep showed me the different patterns and things that Re-Bath does. I also went out at East Beltline, shortly after 28th Street and I went to their showroom house. The installation team ran into a few snags when they took out my old unit but it was nothing that they didn't know about and they fixed it immediately. Overall, I'm very happy with what Re-Bath did.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Judy,

    Thank you for taking the time to review Re-Bath on Consumer Affairs! We are so happy that you felt comfortable trusting our experienced team with your bathroom remodel. We hope that you are enjoying it! Please let us know if we can help in the future. All the best!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed April 17, 2017

    Our bathroom was 50 years old, so we decided to have it remodeled. We decided on Re-Bath because we had a friend that had used it and they were very happy. The Re-Bath sales rep was very friendly. We ended up purchasing everything- a bathtub, shower, shower doors. However, I have the cabinet where the lavatory is and it has a door that has expanded from the frame. Two people have come out and they've taken pictures but nothing's been done yet. But overall, we're very happy with the remodel.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Donna,

    Thank you for taking the time to review Re-Bath on Consumer Affairs! We're glad to hear that your sales rep was friendly and that we were recommended by your friend.

    We hope that you are enjoying your new bathroom! Please call our corporate office if you need further assistance with the expanding door.

    Thanks so much!
    Re-Bath Customer Response Team

    1-800-426-4573

    Verified purchase
    Installation & SetupStaff

    Reviewed April 16, 2017

    Some friends of ours that we know very well recommended Re-Bath to us so we purchased a shower from them about 10 weeks ago. I had superior interactions with their installation team and sales reps and I absolutely like my shower.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Barry,

    We are thankful for your time and willingness to write a review to let us know how we are doing. We love when friends recommend us to their friends!

    We're pleased to hear that you had superior interactions with our installation team and sales reps. We're also thrilled that you like your new shower!

    Cheers!

    Re-Bath Customer Response Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 15, 2017

    When I lived in Arizona I had Re-Bath do a tub for me. I live in Texas now where I just bought a house and the bathtub in the second bathroom was 30 years old. The fixtures are worn and I could hardly turn the water off and on. I had it remodeled because there's a lot of crud around the tiles and I wanted to get rid of it. The experience with Re-Bath went real good. We bought a tub and a shower from them. The sales rep was very nice and explained things to me. I purchased back in January and it took a month or more for them to get started on it but once they got started, it went real fast. It just took them a day but of course the other person that had to come and spray the tub took another day but it went really nice. I was real pleased with them like I was the first time they did my tub in Arizona. It was very pleasant and they did a nice job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Lillie,

    We can't begin to tell you how nice it is to hear words of encouragement and appreciation! We're happy to hear that you had great experiences with Re-Bath handling both of your bathroom remodels!

    We're so pleased that you are enjoying your new bathroom and we're just a phone call away should you need anything at all.

    Warm regards,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 14, 2017

    My mother is elderly, so we decided to remodel our bathroom and she preferred Re-Bath over other companies. We bought a walk-in tub a couple of months ago. It has a nozzle you can use to wash off afterwards and it has air and water jets. It was pretty large and could fit almost two people. Also, the sales guy was great and he was very personable. The installation team was awesome and they did very seamless work. We had a good experience with Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Mona,

    We are so delighted to hear to hear that your mother is enjoying her new walk-in tub! We are honored by your choice to do business with us and it was a pleasure to serve you.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed April 13, 2017

    My mom used Re-Bath a couple of years ago, so I purchased my shower walls and the attachments from them, too. The installation took 5 hours and their installation team did very well. They were knowledgeable and every time I had a question, they answered it. I had a great experience with Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Donald,

    We're so glad to hear that you had a great experience with our company! Thank you for taking the time to post a review on Consumer Affairs - it means a lot to our team.

    We'll be sure to let them know that you appreciated their willingness to answer questions and that you are happy with their installation work.

    We hope you enjoy your new shower for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupCoveragePunctuality & SpeedStaffProcess

    Reviewed April 12, 2017

    We have been shopping around to redo our bath, so when my wife and I wanted to check Re-Bath out, we called them and had someone come out and take a look and see. They then gave us an estimate and it all kicked off with them. The sales rep, Colleigh, was wonderful and very thorough. He explained everything and went through every piece of the process. He talked in layman's terms so that way we understood. I appreciate this because it covered everything. We were pretty pleased with his presentation, and that's how the deal was sealed. We got Re-Bath to redo the bathroom and a countertop in the sink area in late February or early March.

    It was good that the installation team also worked with us on the schedule, because my wife and I both work Monday through Friday. Initially, it was difficult trying to schedule a time for the installation because neither one of us could get off work. It just so happened that there was a holiday, President's Day, so during that time, they came and were able to do the majority of the work on that holiday that we both were off work, and they finished up the next day. Everything went well with Re-Bath. We really appreciated and were very pleased with everything. That's why we've recommended them to others already.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Anthony,

    It means the world to our team that you would take the time to post such a detailed and wonderful review! You were a pleasure to work with and we were happy to work around your schedule. Our clients are always first priority!

    We hope that you're enjoying your bathroom remodel and we wish you and your wife the very best!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed April 3, 2017

    Our bathroom needed remodeling. I went with Re-Bath since they were recommended by Home Depot and that if there was a problem, Home Depot would stand by behind Re-Bath. Home Depot wouldn't have a company connected to them that wasn't up to their standards. The lady rep came by and explained everything and then within a few days, the installers came. They stayed busy and cleaned up afterwards. I appreciate what Re-Bath has done.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Mary,

    Thanks so much for leaving us this wonderful review! We were honored to be a part of your bathroom remodel and we thank you for choosing Re-Bath! It was a pleasure to serve you.

    We hope that you're enjoying your new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2017

    My house is old and it needed updating. The product of Re-Bath seemed something that I wanted and I bought a shower two months ago from them. Their sales rep was very professional. Also, their installation crew was very efficient and they cleaned up after themselves. Since then, I've been recommending Re-Bath to my family and friends who come over. I've told them how nice my shower looks and how quick and easy it is to clean.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Raquel,

    We're so glad to read that our team was professional, efficient and clean! We can't thank you enough for recommending us to others as this is the highest compliment you could pay us.

    Thank you so very much for taking the time to leave us a review - it was an honor to serve you. We hope you enjoy your new shower for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed March 29, 2017

    My bathroom was old so I had it remodeled. I liked Re-Bath's product so I purchased a shower stall with a glass door from them, and I'm also redoing my other bathroom with a bathtub and door. The sales lady was very nice and took her time to explain everything to me, and the installation guys were great and they cleaned up. Their pricing was high but I would highly recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Lori,

    Thank you so much for the glowing review of our services. This means a lot to our team and happy to hear that everything was top-notch! We hope you enjoy your new bathroom for many years to come!

    Re-Bath Customer Response Team

    PriceStaff

    Reviewed March 22, 2017

    6 months to complete. Way too expensive. I expected quality materials for a high price. Instead it looks like thin vinyl. They kept sending out one man and he didn't have enough experience, so mistakes were made and more time added. After using the shower for a couple of weeks we already have mildew problems. The shower pan they built isn't solid feeling, even after they had to completely redo it since it didn't drain the first time. It still moves a little. I hate the shower I spent thousands on.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Vickie,

    We are sorry to read your review as this is not the type of experience we want you to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.

    Thanks Vickie,

    Re-Bath Customer Response Team

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 15, 2017

    We contracted with ReBath of Mid-Florida in early 2012. They did a beautiful job on both bathrooms in an older home that required new plumbing and extensive framing due to water damage that had rotted the wood. The price was reasonable. They showed up and completed the work when they said they would. Fast forward to 2017. We needed repairs with a drain and one shower head. The office staff was extremely responsive. They confirmed that they would repair it, how long the parts would take to come in and when the work would be done.

    The second issue was a transfer of warranty to the new owner of the home. Again the office staff acknowledged our request for information about this in a timely manner. It is crucial for a company to be successful to return phone calls and address issues the client has. It is rare. This company is responsive and does what they say they will do. We highly recommend using this company for your bathroom remodeling needs.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Linda,

    We can't thank you enough for leaving us such a fabulous review! It is so nice to read words like yours and it's helpful for others to read about your experience with our company.

    We hope you enjoy your new bathroom for many years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 12, 2017

    I looked at a couple of different options and I liked the rep of Re-Bath who came out. He had the samples and we talked about prices. I made my purchase last November. I got a bathroom re-do, new tiles and new shower. The installation team was terrific. They came on time, walked me through what they were gonna do and they did it. I was happy with it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Matthew,

    Thank you for taking the time to review our business - this means the world to us! We were honored to work on your bathroom remodel and we hope you enjoy your new space for many years! Thanks Matthew!

    Re-Bath Customer Response Team

    Verified purchase
    Customer Service

    Reviewed March 8, 2017

    I had a full stand up shower installed in September 2016. After 1 month of use I noticed water coming from behind my wall. I called for service and the installer came back to find that the shower head was loose behind the wall causing the leak. In November 2016 I called back to inform the installer (Indianapolis branch) that I had visible mold growing where the water was leaking. They came in and sprayed a mold killer and told me to contact them if it returned. Of course the mold returned and I called again. In November I get a call from the insurance company stating that they are now involved to get this fixed. Long story short... my floor around and under the shower is 100% saturated with water and visible Black mold. Now Rebath (Indianapolis) states that they do not want to do business with me and that I would need to fix it myself. I would love to have someone from the Corporate Office contact me so that I can get this fixed.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Matt,

    We are sorry to hear about your experience with our company. Our corporate team would like to make sure that you are taken care of. Will you please reach out to our Customer Response Team so we can assist you?

    Thanks Matt. We look forward to connecting with you.

    Re-Bath Customer Response Team

    1-800-426-4573

    Verified purchase
    Punctuality & SpeedStaffProcess

    Reviewed March 7, 2017

    What made me feel better about Re-Bath is because it's through Home Depot, and Home Depot stands behind their work and their workman. If I had somebody to go back against, I could be sure that they were as good as they were supposed to be. Re-Bath came out and did the measurement. They let me pick out all of the colors and the finish so that I got exactly what I wanted. I had a small dark bathroom so I wanted something light and bright. I already had a good idea of what I wanted.

    The process was slow because they had to custom order everything. Mine's a double sized shower with custom shower doors, fixtures, and bars. I wanted extra stuff and then changed my mind a couple of times and the people were good to me. They were wonderful to work with. When they put the doors in and they were not to my satisfaction as they were too short and water would splash out 'cause we're both very tall people, I told them it was not going to work and they said they were going to fix it for me, which was cool. We also had a water leak and they had to rip out all of the underlying wood and replace all the wood that was rotten. It took them a couple of days and I had a new shower. They did a beautiful job and cleaned up after themselves. The people were nice, agreeable and trustworthy.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello CC,

    What a wonderful review you've posted for our company - thank you! We enjoyed working with you and we are thrilled that you are so pleased with your final product. It's so nice to hear that our team was nice, agreeable and trustworthy - we'll make sure to let them know you said so.

    Enjoy your new bathroom remodel!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed March 5, 2017

    The tiles and the base of the shower were cracked and leaking. I had some guys come out and look at it, and they immediately shied away from doing anything to it for fear of what would be underneath the tiles, as far as wood rot and termites. They just said, "Oh, lady. You really need to get somebody that is licensed and bonded. Because if there's problems under here, you want to make sure that somebody's not going to walk out on you and hit the road after they tear your shower apart." I was convinced. I made the call and Re-Bath was able to meet with my husband. We got a shower stall.

    Two fellows came out to install. I was in and out during the couple of days that they were there, but my husband was very pleased with the professionalism of the men that came out and continued to keep in contact with us. All have been professional, very appropriate, and helpful. It seemed like they worked together as a team, kept everything neat and tidy, and I was pleased too. However, neither my husband nor I really realized that when they were going to do the installation, they would have to jackhammer the shower floor. I was thinking they would just take off the tiles that were there and cover. But what they actually had to do was jackhammer the foundation in the shower in order to change out the drain and make the drain bigger. I didn't realize they would have to do that and my husband didn't seem to remember that that was part of the deal.

    The jackhammering shook some tiles loose in the adjacent bathroom around the sink. I didn't notice it for a couple of days. We called and Re-Bath sent somebody right out to fix all that and it's all fine and dandy. Other than that, I haven't had any other issues, worries, or problems. We're very pleased with our shower. Everything was pleasant, nice, and clean. I felt the whole installation was professional and they certainly had it all figured out. For as big of a job as it is, it seemed that the methodology was spot on.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Patty,

    Thank you for your wonderful and thorough review! It is always nice to hear when clients find our team exceptional. We are happy to hear that they were professional, tidy, appropriate and helpful. This is the type of service we strive for. Thank you for trusting us with your bathroom remodel and sorry that the jackhammer took you by surprise!

    Enjoy your new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed March 4, 2017

    I love what Re-Bath did with our bathroom. The first part they did was change out the bathtub for a shower and they did an amazing job with it, so much so that I went ahead and let them re-do the entire bathroom. They took out the cabinets, put in new mirrors & cabinets, and painted the entire room. The switch-off of the tub for a shower started last Fall. They came in and had it done in less than two days. Then, we scheduled to do the rest of the bathroom and since it was a bigger job, that took four days to finish. When I walk in, I feel like I'm in a model home. We were so impressed with how polite the staff was. They did whatever cutting they needed to do in the driveway and had plastic down from the front door to the bathroom so they wouldn't get the floor dirty. They'd also shut the door to diminish the sound and when they left, we didn't have to do anything because they had cleaned up. Re-Bath is a wonderful company.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Teresa,

    Getting reviews like yours is one of our favorite things! Thank you for taking the time to post a 5-star review on Consumer Affairs for us - it really means a lot to our team.

    We're so glad to hear that you are loving your new bathroom - that's what we're all about!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed March 3, 2017

    We first used Re-Bath for the master bath, for a new tub and got rid of the old tile that we didn't like. And then a walk-in shower in the guest bath. The installers who came did a wonderful job. They were very courteous, clean and careful. I like to take pictures as they're going along and they let me do that. And we're very pleased. We love it. After a couple of years, we went back to them to get a vanity for the guest bath and a new sink. They had sent out an ad to save $500, and decided this would be the time to purchase the new vanity. We called them and set up an appointment with Natasha. She came out and showed us what was available. And we showed what we had and what we needed to get rid of. So far, we're perfectly satisfied with Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Virlie,

    We are honored that you chose Re-Bath for so many of your projects! We're glad to hear that our team was courteous, clean and careful - we'll make sure to pass along your kind comments to them.

    Thank you for leaving us such a fantastic review and please let us know if you need anything at all!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed March 2, 2017

    The bathroom looked bad and needed remodeling. Home Depot recommended Re-Bath and I went with them. I would have liked to do something else but I didn't like what they offered so, I only got the shower. Also, I wasn't impressed with the sales guy that came to my house. He had very few samples which wasn't good. So, he recommended I go to the actual store, which I ended up doing and they're really the one who made the sale because I could see things. But the guy that came to the house to do the work was great. He cleaned up every day and vacuumed up the carpet we have in there. It was one guy, mainly, but then it rained one day so he had to take a day off because he couldn't cut. He had given me an advance notice and he brought somebody with him when he went back to work and they got it done. I'd recommend them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Tina,

    Thank you for being willing to recommend our company to others - this is the highest compliment you could pay us! We're so grateful that you took the time to give us a 5-star review and let others know about your experience with Re-Bath.

    We're happy to hear that you found something you liked at our store and we hope you enjoy your new shower for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 28, 2017

    My daughter has a muscular dystrophy and she couldn't step in the tub anymore so we needed a walk-in shower. The sales process with Re-Bath is like a lot of the other ones where they come in, take a look at it and give us a price. We had a couple of other companies quote the job but Re-Bath came in at the best price and we liked the product. Also, we only have one bathroom and we wanted it done quickly. We made the purchase three weeks ago and they had an opening fairly soon after we signed the papers.

    Then, Ben came in and started tearing the bathroom apart quickly and took off the old cast-iron tub. He'd had gone a lot further on the first day if we had some of the parts that we were missing but he did an excellent job. He was quite experienced and did things that I wouldn't have thought off through like the grab rails. We finished it up in two days. We were happy and my daughter said it's one of the best purchases we ever made. I'd recommend for people to go ahead and use them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ken,

    We're glad to hear that your family is enjoying the new walk-in shower! We'll make sure to pass along your comments to Ben so that he gets the recognition he deserves.

    Thank you so very much for taking the time to leave us a review - it was an honor to serve you.

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 26, 2017

    We bought a house and I didn't like the bathroom. I got a couple of proposals from my search and we thought that Re-Bath's proposal was good. Also, we thought that with Home Depot behind it, it couldn't go wrong. That if we had any problems, customer service and the workmanship would be guaranteed and they would stand behind it.

    The sales rep was professional, answered all our questions, and supplied us with a quote that met our needs. He was our second proposal and we clearly stated what we wanted. We did two bathrooms - one with the bath and tiles and one with the shower stall and tile. The installers were great and called us an hour before they were going to arrive. The house is maybe 28 years old and Bill, who was doing the style and the work, showed me what he could do to make the work look appropriate, and he was exactly right. Everybody, from the office to the workers, managed our expectations perfectly. I'm in sales and I know how important that is. There is customer satisfaction when people know what to expect and then it is delivered. Russell and Bill were the main workers and I was very happy with them. I would recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Jane,

    Wow! Thanks for your review! We can't wait to pass it along to Russell and Bill and we will make absolutely certain that they receive the recognition that they deserve.

    We're so glad to hear that you're satisfied and pleased with both your new bathrooms - it was an honor to serve you.

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupPriceReliability

    Reviewed Feb. 15, 2017

    Having this company remodel my bath was the worst mistake of my life. They do the job in one day, yes, but that it the only positive thing I can say about them. The quality of the products, which they guarantee for life, has not lasted me even 6 months and have completely broken down and malfunctioned. First, the faucet valve lasted me only three months before the water began to drip significantly and eventually (in a few days) would not fully turn off. Now, five months after the installation, the shower head tubing is spraying water everywhere in every direction, onto my ceiling, onto my walls, beyond my shower door; how am I supposed to use my shower?

    Customer service is a joke. They only come to service customers on Fridays, making it very difficult to schedule an appointment in close proximity of (what have become) regular shower breakings. Be ready to live with a brand new broken shower for a month before they can get to you, that is if they even get to you on your scheduled day. As of right now, I am overpaying monthly for the most unreliable broken shower, which I will most likely have to have completely redone by somebody else for a hefty price.

    This company charges thousands on thousands for the cheapest quality which will frustrate you to no end. They may give a lifetime guarantee, but not because they give you what you pay for, but because they will keep using up your Fridays to come in and try to fix the cheapness they installed. Aside from the shower not working as it should, the caulking shrinks up, grows significant mold (I've never had mold in my old shower and they claim to be mold resistant) and peels off making my shower look like it is a decade old. I clean my shower after each use, have used CLR with no success, and use no harsh chemicals or tools to clean my shower but this product does not live up to its price. Please, have some respect for yourself and put your money somewhere worthy.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Darya,

    Your experience sounds miserable and we are so sorry that this has happened. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.

    We look forward to hearing from you,

    Re-Bath Customer Response Team

    Verified purchase

    Reviewed Jan. 31, 2017

    The house was flooded and we needed our bathroom done. We went down and looked at what Re-Bath had and figured we’d give it a shot. The installers were polite and as they went through the project, they told me what was going on and they also wanted to know whether we wanted the handicap accessible handles split. So it was comfortable for us. They also cleaned up after themselves. Everything went well and they got the job done.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Howard,

    We're so sorry that your house flooded! We thank you for choosing Re-Bath for your remodeling needs and we're happy to hear that our team was polite and that they cleaned up after themselves.

    We hope you enjoy your new bathroom for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & Setup

    Reviewed Jan. 28, 2017

    Our bath desperately needed an update. It was done before by somebody but they didn't know what they were doing. So a month ago, I decided to have Re-Bath work on our tub and the surround, and they were great. They estimated that the installation would be about a day, but it took a little bit longer than that. But they did a great job so I would recommend them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Matt,

    Thank you so much for reviewing our business on Consumer Affairs! Our team really appreciates it! We're glad that you are enjoying your new tub and surround and we thank you for choosing Re-Bath for your bathroom remodel.

    All the best to you!

    Re-Bath Customer Response Team

    Verified purchase

    Reviewed Jan. 25, 2017

    Our bathroom was outdated so we had it redone by Re-Bath which is the same company that did our other bathroom finish about six years ago. We got a tub and a shower this time and their guy did a really good job with the remodel.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Kerry,

    Thank you for taking the time to write a positive review about your experience working with Re-Bath. Our team is grateful you would trust us with your bathroom remodel and hope you enjoy your new bathroom for many, many years!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 17, 2017

    Re-Bath sales reps were fine and the installation team that put the tub and the surround was good.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Jeff,

    Thank you for the review or our services and glad to hear that the quality of our product has been good.

    We appreciate clients like yourself!

    Re-Bath Customer Response Team

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaffProcess

    Reviewed Jan. 9, 2017

    I had damage on my tile walls and I tried to do it myself and found out really quickly I was in over my head. So, I had to call for some rescue and it had to be done before Christmas. The sales rep was very informative, friendly and accommodating. The installation team was very polite, clean and tidy. They explained the process any time I had questions and did things that I wasn't even expecting as far as fixing the drain in my tub which was not part of the deal. They did an awesome job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Gregory,

    We give you so much credit for trying to do your own tile and we were happy to help you finish up the job. We're so glad to hear that our team was informative, friendly, accommodating, polite and tidy. We will pass along all your wonderful comments to them.

    Please let us know if you need anything at all from us.

    Cheers!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 8, 2017

    I had a giant bathtub that just collected dirt. I bought flooring and a shower from Re-Bath and they waterproofed the walls and redid the plumbing. Their sales rep was professional and even brought me cupcakes. Installation team was perfect. They said what they were going to do and they delivered on it. They were prompt and didn't have to wait for anybody to go and get coffee. Everything went without a hitch.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Tim,

    Cupcakes! Wow! We are so glad to hear that our team treated you so well and took care of your bathroom remodel. A new shower sounds much better than a giant bathtub collecting dirt!

    Thank you for taking time to leave us this great review.

    All the best!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed Jan. 6, 2017

    I had a tub that was easy to get in and out from but it was time to get rid of it. I had a couple of operations on my legs as well, so I decided to remodel my bathroom. We stopped in Re-Bath's showroom and things there went well. We bought the walk-in shower last month and their staff did a good job. I'm very happy with their product and work.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hi Vaughn,

    We are honored that you chose us to do your bathroom remodel and are thrilled that you are enjoying your new walk-in shower! We really hope that you are recovering well from your leg operations.

    We appreciate you taking the time to leave us a review online - we know everyone is busy and it means a lot to our team.

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 28, 2016

    I live with my mother and father. My father just turned 91, my mother just turned 85 and they have trouble getting into our tub. So we were going back and forth about what we should do because their legs are getting weaker. I then called Re-Bath and I spoke to Rose in the Wappingers Falls office. She's really nice. I went with my sister who was visiting to the showroom and Rose took care of all our questions, showed us everything. Then, Bob the salesman came. We went over what we wanted and he was very helpful.

    The installation guys came, and they had it done in five hours - they did a perfect job. Two nights ago, my mother, once again at 3:30 in the morning, fell. The shower doors were semi-open, so she fell through the opening. She went to grab for the handle on the shower door and luckily, she just fell and she just got some bruises. I called Re-Bath because the other shower door got knocked off the track and the doors are so heavy that I couldn't figure out how to get it back on the track.

    They came within an hour of my phone call and fixed it. And then I talked to them because I was concerned 'cause my mother has Alzheimer's and she can't remember what happened. Caleb was so nice he said his grandfather had Alzheimer's so he thought another grab rail would be good so that when she goes she would have something to grab onto before she would fall into the shower doors. Because he said there is some kind of glass that they would shatter. So for safety reasons, he was nice enough to add a white grab bar (they had extras). I would recommend them to anybody. They did a beautiful job.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Susan,

    We are so glad to hear that your mother is okay after her fall. We are so pleased that our team came right over and proud of Caleb for offering another grab rail in case this happens again.

    We will pass along your kind comments to Rose, Bob, Caleb and the rest of our crew.

    Happy New Year to you and your mother and father!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 26, 2016

    I'm renovating the house to sell it so we had Re-Bath remove the old tub and do a complete insert. They were professional and did a good job of the installation and cleaning up. I was very pleased with the whole experience and with the two guys who did the install. They explained everything thoroughly. Re-Bath also called to see how the installation went.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Larry,

    Thank you for taking the time to give a review of your Re-Bath experience. We are happy to hear that everything went as planned. We appreciate that you trusted our team with your bathroom remodel!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 25, 2016

    My bathroom was outdated and it also needed a different functionality for my mother-in-law. We called Re-Bath to get an appointment and their rep came out to the house. He was a decent guy and we had a great conversation with him. We had a good time and he also followed up well. Then one of the primary installers was a missionary kid so that's really good from our stand point. The supervisor who went around and checked everything was also a fine guy. We had a long discussion probably a couple of times when he came out to the house. I totally enjoyed my contact with everybody at Re-Bath.

    The bath is separated in two parts. It has the primary shower tub area and lavatory area. Then there's a walk-in closet and a powder room that has the commode and another sink. So we left the walk-in closet and did the other two rooms. It took Re-Bath a week and three days but we had a far different experience when we did the kitchen which was a three month ordeal so this one was wonderful. My wife's quite pleased.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ted,

    Thank you for taking the time to review Re-Bath. We are happy to hear that your overall experience was positive and that you like your bathroom remodel. We are happy that we were able to finish it in just a few days, rather than three months!

    Thank you for trusting us with your business. We hope you enjoy your new bathroom for years to come!

    Happy New Year to you and yours!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & Setup

    Reviewed Dec. 24, 2016

    I was doing a bath tub to shower conversion. When I took the tub out, I was gonna tile that area as well as the floor and the shower. I already had somebody lined up to do it but I saw an article which mentioned Re-Bath so I investigated it and went to their showroom. I saw some of the displays and thought they looked pretty good. I also liked that their product was very low maintenance. There was no grout involved. I was looking at a particular selection and so I requested for somebody to come out and get me an estimate. Their rep came out, did some measuring, gave me the estimate, and I decided to go with them. The installation was done about two weeks ago and their installer did a good job, and I have already chosen to have my other shower done by them.

    Thanks for your vote!
    Verified purchase
    Installation & SetupSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 19, 2016

    My house is 34 years old and it still had the original bathroom in it so I decided to do a remodel. I went with Re-Bath because of the time it would take to get the wall system done. The sales reps were all pleasant, and the installation was done in two days like it was supposed to. They were fast and the quality is good.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Pasquale,

    This is wonderful news and we hope that you enjoy your bathroom remodel for many years to come. I guess it was time for a make-over after 34 years!

    Thanks for trusting us with your business! We hope you enjoy your bathroom remodel for years to come!

    All the best!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupCoveragePricePunctuality & SpeedStaff

    Reviewed Dec. 18, 2016

    I did a complete bathroom remodel and went with Re-Bath because they were the most expensive. They came on time, and the first words out of their mouth were, “We’re the most expensive, but we’re the best.” And I wasn't disappointed. They explained it bluntly and it came out perfect. However, the bathroom wasn’t finished. The outlet covers were not installed and the threshold from the bathroom to the hallway wasn’t put in. So when a Re-Bath representative came to do the final inspection, we talked about it and they said that they would come over and finish it, but it was never done. He talked to somebody on the phone while I was standing there, and they never came over and did it. So I’ve done it myself.

    Also, I asked the representative for the estimates, because when we did the initial estimate, we did both bathrooms. I asked him what the estimate was for the other bathroom but they never got back to me. Other than those, the remodel was perfect, so I’ve recommended Re-Bath to all my neighbors. In fact, I’ve had a bunch of my neighbors come over and look at my bathroom and I’m looking forward to doing my next bathroom.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Brian,

    We're glad that you are happy with your bathroom remodel but you definitely shouldn't have had to put your own outlet covers back on.

    Thank you for recommending us to your friends and neighbors and when Re-Bath works on your next bathroom, please insist that our team finishes the job. If they don't, please call us at 1-800-426-4573.

    Cheers to a New Year and a new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 15, 2016

    I liked Re-Bath's pricing so I got a tub liner from them. Their sales rep was a nice lady. She came and told us what the options were and explained to us how much it would cost to have the whole tub replaced as opposed to just the liner. However, I was surprised that it took so long to have the liner made because I thought we're gonna have it that night. The guy who did the install was pretty quick though. It took him no more than 3 hours and he also cleared everything up. Everything went fine.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Steven,

    We are very happy to hear that everything turned out fine! Enjoy your bathroom remodel for many, many years and let us know if you need anything. Thanks for trusting us with your business!

    Re-Bath Customer Response Team

    Customer ServiceInstallation & SetupContract & TermsStaff

    Reviewed Dec. 14, 2016

    For us Re-Bath of Central Texas has been an aggravation from the beginning; I feel the primary reason is poor communication. Below is issues we had with them: Salesperson Dan forgot to include tub faucets to our order. Dan informed us when we signed the contract it will be 8-10 weeks before the work would start, and the whole process will be 3 days from start to finish – no big deal; however, read below.

    When the guys showed up on day one they did not know we ordered (through Dan) an exhaust fan to be installed. After a couple of days and phone calls back and forth, we finally got the exhaust fan; however, electrician Russell did NOT vent the fan, and Russell the electrician LEFT LIVE WIRES EXPOSED IN THE ATTIC!! When the remodel work was done we were told “oh, it will be 2-3 weeks for your shower door"... "What? We were told whole process would be 3 days!” Door had to be special ordered after work was done for proper measurements. 1st time the exhaust fan was either installed incorrectly or a bad unit because it would blow air but not exhaust the bathroom, but the heater did work. 2nd time Supervisor Felix came out and tried to fix Russell’s mistakes (vent the exhaust properly, fix the exposed wires, and fix the exhaust fan) – was able to get the fan to exhaust, but now the heat did not work. Put in an order for replacement parts.

    Spoke with Felix regarding our frustration through the process and he said he will have Brian give us a call – 3 weeks later still no call from Brian. 3rd time they tried to fix the exhaust fan with the replacement parts – nope, now the heater works but no exhaust; need to call out another electrician… a week later still no electrician!! Shower door finally arrived and installed.

    We had the whole thing financed and was told we would not have to pay anything upfront or out of pocket – when they came to install the shower door they tried to collect a $1000 and supposedly the contract was changed… have not seen nor heard anything else about this issue. Speaking of no call, we were told several times through the process either Dan or Brian will give us a call… no call from either of them! Now however there were a few positives sides (reason why they are receiving two stars instead of just one): the employees do a really good job making as little mess as possible, they did clean up what mess they made, they were really polite and respectable.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Malinda,

    We are sorry to read your review as this is not the type of experience we want you to have. Our corporate team will be able to help. Will you please reach out to our Customer Response Team so we can assist you? 1-800-426-4573.

    We look forward to hearing from you,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 13, 2016

    I have a two-story house and I was washing one day and saw a puddle by the washing machine. I looked up on the ceiling and there was a leak from the shower above. My son had taken a bath and the water overflowed and came down so I thought that I better have somebody come and look at it and it could be time for a new bathtub. Also, my husband is disabled and we thought a walk-in shower would really help him. Re-Bath came up right away and the lady I talked to was amazing, gave me options, and explained everything. She was very nice, persuasive, and she gave me her number so I could call her when I needed anything or if I had any questions. I called her twice and she answered and returned my call right away.

    So, about a month ago we got the walk-in tub with the heater and I also put a new floor because I had carpet in there. The installation team was very nice, professional, polite, and amazing. They took out the carpet and they fixed the floor where the water had gone over and they also put the tile all the way up. I had a problem with my front door and one guy asked me if I wanted it fixed and he nailed the door. They had to put three holes in the ceiling downstairs and we had a textured ceiling in what we call our movie room but it was fixed when they came to redo the ceiling. One can’t even tell there was a hole in the wall. They said it would be done in three days and it was done in three days so they're very timely. The work was excellent and I’m very happy. I’m very, very satisfied.

    Re-Bath has amazing salespeople, amazing crew, and amazing results. They said the tub is guaranteed and even though I was the one who bought it, it’s still gonna be under warranty after I pass it on to my son when the house will belong to him, which is a good deal. Now, my husband goes into the tub and soak, because he has backaches and neck aches, and we can’t get him out sometimes.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Maria,

    Wow! What a pleasure to read your wonderful review! We can't wait to let our team read this review - it will make them smile. We are so happy to read that our crew was professional, polite, timely and gave you amazing results.

    We hope that your husband is also letting you enjoy your new tub as well!

    Cheers to a new year and new tub!

    Re-Bath Customer Response Team

    Verified purchase
    Staff

    Reviewed Dec. 12, 2016

    Our bathroom was looking bad, and I knew sooner or later I had to do something with it. There was ease in having Re-Bath come and give me options. The sales rep came, showed me all the options, and I picked from there. We had the tub taken out, and got a walk-in shower. The installation team had me decide on where to put different handles and their different finishes. They told me that when they ordered the sliding door, it came with a slight chip in it. They put it in and had to take it out. A man actually came in today and took the door out to put a new one in. However, he wasn't able to put the handle on because when they put the original one, they stripped the screw in there, and they had to order a new handle. But overall, it was an easy experience, and the shower turned out beautiful.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello John,

    Thank you for leaving us a fantastic review! We are happy to hear that your overall experience was positive and that you like your bathroom remodel. We're glad to hear that your shower door was replaced with one that wasn't chipped and that a new handle was ordered for you.

    We hope you enjoy your new shower for years to come!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 11, 2016

    When we purchased the home in 2013, we didn't have a chance to make any decision as to what was going to be installed. We’ve lived here for three years and we wanted to upgrade our master bath as we didn’t want the insert that was previously installed by the builder. We wanted to get a tiled shower and we were looking at tiling it from floor to ceiling and did not want to get another insert. Home Depot worked with us as far as the tiling was concerned and upgrading the fixtures like the vanity, vanity top, the new toilet and the linoleum flooring. Home Depot doesn’t do baths so they scheduled a call from Re-Bath to come out and sit with us to try to put a design together. We got a call from Denise and she showed us some material and things that we could choose from. We liked what she had to show us and her help in selecting the type of flooring that would look best and get a better feel in a master bath.

    Rather than purchase all of that material from Re-Bath Denise suggested that we purchase from Home Depot and just let Re-Bath take care of the shower, so that’s the route we took. She said that she would meet us up at Home Depot and help us with the selections to make sure that we got the right measurements and things that would look good with the shower tile and things of that nature that we’d selected for the shower. She was a big help. She took time out and met us up there and helped us select everything.

    We ordered everything and had everything shipped here to the home. We wanted to make sure everything was here before Re-Bath called to schedule the actual install, so everything worked out pretty good. We got everything here a couple weeks ahead of schedule. We got at call from Brian and he came out to do a double check and take some other measurements to help us decide on whether or not we wanted to go from floor to ceiling, which if we wanted to do would be no problem at all. The tech guys that came out did a really nice installation. They were very professional and they cleaned up after their work for the day, and they made sure we had access to the master bath and our master bedroom. They made the installation as pleasant as they possibly could. They walked us through some things that they needed to show us on how the shower, faucet and all that stuff worked. Everyone that we worked with from start to finish was terrific.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Roger,

    What a pleasure to read such a great 5-star review! Thank you so much for taking the time to share your experience online; it means a great deal to us. We are so happy that you are enjoying your new bathroom and glad that Denise was attentive to your needs - we'll be sure to pass along your kind remarks.

    Our customers are very important to us and we thank you for your business!

    All the best,

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 10, 2016

    We got a Home Depot home service loan and I needed something at that time, and Re-Bath was the company they dealt with since it was covered in our home service plan. Someone that used to work with Re-Bath that weren't with the company anymore were recommending it too, because they’re working with another company now and saw that Re-Bath was of higher quality. The sales rep was very kind, personable and not pushy. So we had them install a full shower. The installers were brothers and they were really nice. They answered my questions and didn’t take a lot of breaks. They kept working and cleaned everything up. Overall the product that they offered has been up to what they said it was. High quality work and very responsible workers that came and installed it.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 8, 2016

    We recently bought a house and the bathroom was from like the 1970's. We had Re-Bath remodel everything - the floor, tub, surround, shower doors, vanity top, and toilet. We only kept the outside walls. Their sales rep was very nice. He came here early and brought all the samples. We went through it all in a couple of hours and made our selections. He was really good in guiding us. About three to four weeks later, they called that everything was in. And then in two days, they were done. The installers were terrific. They came very early in the morning. They made sure everything was neat and clean and cleaned up when they were done. They did a really good job. Our bathroom remodel came out great and I'm real happy with it. I would recommend Re-Bath.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Sandy,

    We loved reading your review and are grateful that you took the time to give a detailed account of your Re-Bath experience. We will share your wonderful comments with our team so they know that you appreciate their hard work and great cleaning skills.

    Enjoy your new bathroom!

    Re-Bath Customer Response Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 7, 2016

    The bath tub was leaking and I didn't know anybody in the area who could do a bathroom remodel. A recommendation from somebody who's actually used one was important and a daughter of a friend at work had used Re-Bath. Since my house is almost a hundred years old, I knew it was gonna involve walls and all kinds of plumbing and I'd have to have more than just a plumber to put a tub in. Re-Bath could do the whole thing and were good at it. Their sales rep was excellent. He explained everything and showed me all the choices. He was really helpful and it was a highly satisfactory experience all the way around from sales to the office to the installers. Everybody was great and I would definitely recommend them. It was a lot of money spent but well worth it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Ruth,

    Your hundred-year old home sounds amazing! Thank you for entrusting Re-Bath with your bathroom remodel - we are honored. We will pass along your kind words to our sales rep, office staff and installers.

    Thank you for leaving us such a wonderful review!

    Happy New Year!

    Re-Bath Customer Response Team

    Verified purchase

    Reviewed Dec. 6, 2016

    I have use Re-Bath twice. 2007 and 2015. Both times was satisfied with look and service tech assign to us. Problem came with repairs needed. No ones seem capable to help. The most serious one is downstairs. Shower seems to be something wrong with valves. Have call in three Plumbers each who stated the whole wall needs to come down to access the valves. Question: why do I have a shower that there no accessibility and what should I do now. Everybody can take wall down but can not guarantee it going back up. Help please. Tell what to do. Will put other two problems on hold as this is most important one.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Shirley,

    Exceptional customer service is something we pride ourselves on and we, too, are disappointed that your recent experience does not appear to reflect this. Will you please contact us using the below information? We would like to get this taken care of for you.

    Looking forward to hearing from you.

    Re-Bath Customer Response Team
    ------------------------

    To contact corporate Re-Bath® for customer service, call 1-800-426-4573

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Dec. 6, 2016

    We had a bath tub that splattered water all over the place and I was tired of it. We had gotten an estimate from Bath Fitter and I said, "They can't be the only people around that do these things so let's Google." I Googled and then I came up with Re-Bath and then they were affiliated with Home Depot and I thought, "We've been satisfied with Home Depot so let's connect the two."

    We made an appointment and Dean came for the demonstration to tell us about it. Their product seemed to be a lot nicer than what Bath Fitter had and it was new stuff ripping out the old stuff. Although I thought Bath Fitter was way more expensive than what we were planning on spending, Re-Bath turned out to be more expensive but we went with Re-Bath because of the quality and the work that they were doing. They did a great job and the team was right on with everything that Dean told us about Re-Bath. He was very friendly, he knew his product and he seemed proud to represent the company.

    Re-Bath installed the tub and surround we got last week so they were ahead of schedule by three days. The installers were great. They put a drop cloth down on all the steps. They got rid of all the cruddy tiles and there wasn't dust all over the place. They worked straight through; they didn't even take a lunch break. In the beginning they weren't sure if it was going to be a one day or two day job, but they got it all done and they even helped my husband carry a new vanity upstairs. I was so excited how nice everything looked that I forgot that they forgot the shower curtain rod, but they brought that back the next day. Everything about it was a great experience and I would definitely recommend them. It was a quality job and we're happy with it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Marilyn,

    Thank you for taking the time to leave us such a wonderful and detailed review! We will let Dean and the gang know how pleased you are with their work.

    It sounds like our team delivered exactly what was promised to you and we are delighted that you are so happy with your bathroom remodel. It means the world to us that you will recommend our company to others - thank you!

    All the best to you and your family!

    Re-Bath Customer Response Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 1, 2016

    I finally retired and now had the time to remodel our bathroom so we got a shower, a toilet, a vanity and a floor from Re-Bath. They could install them in a short period of time. The installation team were very good and they cleaned up after themselves. Their sales representative was knowledgeable and friendly for the most part but when I asked specifically for a specific price of each individual item she was unable to do that. But overall it was a good experience dealing with them.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello James,

    Thank you for taking the time to write a positive review about your experience working with Re-Bath. It is wonderful to hear that our team was neat and that they cleaned-up after themselves. This is very important to us. Our team is grateful you would trust us with your bathroom remodel and hope you enjoy your new bathroom for many, many years!

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 29, 2016

    I just moved here from Arizona and I had both knees replaced and it was very difficult for me to get in and out of the bathtub, so we had to do something with our bathroom. We purchased a walk-in shower from Re-Bath. They installed it three weeks ago. The sales representatives at Re-Bath were great. They continued to call and update us on what was going on. The installer was really good. He did his work and every once in a while he would go outside to saw something and he'd say, “Now is your chance if you need to go to the bathroom.” He'd let us know he was going to be out for a while so it was very nice. Our experience was great. It was no fuss, no muss. I would do it again in a heartbeat.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Narda,

    We hope you are enjoying your new home and getting settled in. Thank you so much for taking the time to leave us such a wonderful review! We are glad to hear that our sales rep and installers were easy to work with and that you are pleased with your walk-in shower.

    Happy New Year!

    Re-Bath Customer Response Team

    Customer ServicePriceStaff

    Reviewed Nov. 23, 2016

    I'm so very unhappy with Re-Bath. Sure it seemed great and wonderful what they were putting in and for the amount of money I spent, I could have hired a contractor for half the price and would have gotten what I wanted. Everything from the tub size to fixtures not even being straight. I've called to complain before and they were not helpful at all with my concerns. If I could stop payment without my credit being hurt, I would!

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Gina,

    We want to make you happy! Would you please contact our corporate offices at 1-800-426-4573? We would like to make absolutely sure that your tub size is correct and that your fixtures are straight.

    Thank you,

    Re-Bath Customer Response Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 22, 2016

    We've had Re-Bath's services twice. The first time we had them, we just needed our bathroom remodeled since it was bad - we needed the walls replaced. They did a really good job on that. For the second one, we needed a bathroom done for the safety of my mother. We redid the shower since it was tiled and sunken, it had a step to go down. We had Re-Bath lift up the floor and put new walls and hand grips for my mom. Now, she loves the bathroom. Kyle, the sales representative was very nice. He showed us the products so we could pick out what we wanted, he measured everything and told us the price ranges that we would be working with. He was very good. The workers that came in were very courteous, nice, finished one day ahead of schedule, and cleaned up everything really well. They were excellent. I've also recommended them to my neighbors.

    I had a lot of different estimates and I'd always heard that Re-Bath was very expensive but they really weren't any different than anybody else. In fact, one company was way too expensive. On the other hand, Re-Bath's prices were all in line and they even gave us a discount for the second bathroom because we already used them once. Their work is also guaranteed. If we have any problems with it, all we have to do is call and they'll come to fix it.

    Thanks for your vote!
    Re-Bath
    Response from Re-Bath

    Hello Marcie,

    Reading your review was the highlight of our day! We can’t wait to pass along your wonderful comments to Kyle and the rest of the team. We are thrilled to hear how pleased you were with our courteousness, cleanliness and price.

    It is such an honor that you would recommend us to your friends and neighbors. Thank you again for taking the time to leave us such a glowing review!

    We hope you and your mother both enjoy your new bathrooms for years to come!

    Re-Bath Customer Response Team

    Loading more reviews...

    Re-Bath Company Information

    Company Name:
    Re-Bath
    Company Type:
    Private
    Year Founded:
    1979
    Address:
    426 N. 44th Street, Suite 410
    State/Province:
    AZ
    Postal Code:
    85008
    Country:
    United States
    Website:
    www.rebath.com