Brinks Home Security™ Reviews

I had the opportunity to have "Jody" take my call to assist me today. It was by far the BEST customer service experience I have had in a long (no exaggeration) time. Jody is the epitome of what a customer service professional is and should be. I am in the customer service industry, so I'm very familiar with what an "ideal" customer service experience should look like. From the moment Jody greeted me, I knew she was (is) special. Her tone was welcoming and conveyed a willingness to listen and to help. I explained my initial reason for calling. While researching information, she engaged me in conversation which made the time pass quickly. Some may call it "stalling" but it's a welcomed alternative to being put on (silent) hold.

I started 5 days ago trying to determine why our system keep saying “front door low battery”. A chat finally instructions how to change the batteries which worked a short time then beeping started again. Long story short we started with this equipment in 2001. Finally discovered our door sensors were not what used not and got to help! Zina helped and explained to me our options for replacement equipment by a tech that would come to our home. Yes this is what I wanted. We are in our 70’s and really don’t need to be on a ladder to reach over our doors.

I am daughter of the person that has this service. She had mailed out a bill for her credit card and the bill was stolen and the check was removed to scam a payment to the thief. Brinks was on that credit card bill. In December of 2025, I had paid the bill online setting up a new online account for her, I tried to remove the credit card account because we closed that account with Capital One. In December she was charge a late fee because the credit card company never received the payment. We were going to pay it through the bank now. I tried to set that up myself and get autopay going.

Called to get questions answered regarding the fact that I did not know that my security system which I purchased from Allstate Wireless security had been sold to Brinks. I have no idea when it happened but I got my questions answered professionally and in a timely manner. My only suggestion is that in order to replace my AllState security signs on my home with Brinks signs, I have to pay for them and have that amount added to my monthly bill. I would think that with my account having been bought from Allstate the first signs would have been provided as a courtesy. This is necessary because the phone number on the signs is different.

We have been using Brinks security for I think at least six years now. Great company, reasonably priced, and excellent service!! The service advisor that I spoke to earlier about a little situation we were having cleared it up right away. She was very corrigible, spoke clearly and knew the business. Spent all but maybe no more than 10 minutes on the phone with her. We discovered what the problem was and she's gonna have the parts sent out to us in a few days. You know how it is sometimes when you're trying to fix something or make something right again. You get somebody on the phone that you can't understand. They either talk too loudly or not loudly enough and don't really know their business. Well that's not the case here. She was incredible. I give her five stars.

My experience this afternoon with my Brinks Tech Agent was nothing short of amazing. He valued myself as a customer and was completely professional every step of the way, making short order of fixing my issue! Thank You!

I was on the brink of canceling my service with you guys after six phone calls. I finally got connected with Suzette. She is the only reason I’m staying with Brinks after being a customer for almost 20 years. The prior phone call that I had made to your company. I got absolutely nowhere. Thank you Suzette for the excellent customer service. I hope these people give you a raise.

Enrollment was easy and I believe I have a competitively priced and comprehensive security plan. Features and details were clearly communicated.

Customer service was polite, quick and extremely helpful.

Sharika (I hope this is how you spell it) deleted a device that was not in use. She did this quickly without waiting. She was pleasant and knowledgeable which made the experience enjoyable.