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Protect America
Protect America
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Overall Satisfaction Rating
4.14/5
  • 5 stars
    164
  • 4 stars
    7
  • 3 stars
    1
  • 2 stars
    3
  • 1 stars
    34
Based on 209 ratings submitted in the last year
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Protect America

ConsumerAffairs Accredited Brand

Founded in 1992, Protect America has provided award-winning, 24/7 monitoring and protection to over half a million American families for over 25 years.

With a renewed focus on Connected Home Security, we pride ourselves on intersecting home security and home automation to meet all your home protection needs. We have recently integrated with Alexa and expanded our state-of-the-art camera suite in addition to offering a price-match guarantee, locked-in rates, and no installation fees.

Contact us today to get $1,400 in free equipment and start protecting your loved ones.

Protect America Gallery (6)
ABBB Rating
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SPECIAL OFFER!Up to $1,400 in Free Equipment

BOTTOM LINE

Protect America has some of the most affordable home security packages on the market. Although their cancellation process could be better, setup is easy and reviews mention excellent customer service.

PROS

  • Economically priced basic system
  • Simple DIY installation
  • Low price guarantee

CONS

  • Inconvenient cancellation process

Top Protect America Reviews

Rated with 5 stars
05/07/2019
Verified Reviewer Verified Buyer

I've been a customer of Protect America for years and recently upgraded my system thru the online Chat. Great customer service! I have had a couple accidental activation over the years, too, and they respond very promptly. I'm confident that they'll be there if there's a real emergency.

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Rated with 5 stars
06/01/2019
Verified Reviewer Verified Buyer

The customer service was so easy to get real-time support, promptly, while lounging on my couch. I accessed the real-time support from an iOS app that I downloaded. The interface of the app is so simple to use - very intuitive. No documentation needed. Simple and effective.

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How does Protect America work?

Protect America offers simple, affordable home security systems with a straightforward DIY setup that takes less than an hour to complete. Using Protect America’s automation features, you can control settings throughout your home, like heating and cooling, lights, and powered window blinds. You don’t have to pay for equipment from Protect America, just the monthly monitoring fee.  

Each Protect America home security system comes with free use of the Protect America app: SMART Connect. The app can arm and disarm the system, turn lights on and off, lock and unlock doors and stream video from security cameras.

Protect America cost

Protect America offers a low price guarantee, which is not at all common among home security companies. The cost for their Copper plan is already one of the lowest you will find anywhere for a good home security system. Protect America does not charge customers for the cost of equipment, just a monthly monitoring rate, which is another rarity.

PlanMonthly cost
Copper$19.99
Silver$37.99
Platinum$42.99

Protect America plans and packages

Protect America offers three plans: Copper, Silver and Platinum. The Platinum package costs slightly more than the Silver plan, but provides 5 additional sensors. The Copper plan is likely best for those with smaller homes who don’t need tons of equipment. Every package with a Protect America yard sign and decals. See what comes with each package below:

 Copper planSilver planPlatinum plan
Control panel
Motion detector
Yard sign
Door and window stickers
Door and window sensors3914
Copper plan3
Silver plan9
Platinum plan14

Protect America equipment

Once you’ve chosen your Protect America plan, you can purchase additional equipment to bolster your home’s security; such as, the Simon XTI control panel — a powerful device that can monitor and control up to 40 devices. You can also add the August Smart Lock Pro that allows you to unlock and lock doors, and the Linear Garage Door Controller controls your garage door remotely. With Z-Wave technology, you can manage all of these things plus your home's lighting under one network. Protect America’s system can also integrate with the Amazon Echo. Additional equipment from Protect America includes:

  • Door and window sensors
  • Garage door sensors
  • Glass break sensors
  • Smoke sensor
  • Flood sensor
  • Motion detectors
  • Carbon monoxide detectors
  • Wireless cameras
  • Keypad locks

Protect America FAQ

How to cancel Protect America?
As with most companies, Protect America cancellation is a bit of a process. You need to send a written letter to Protect America 60 days before you want to cancel. If you cancel within 30 days of beginning the contract, you won’t have to pay anything except for a $19.95 activation charge.
What do reviews say about Protect America customer service?
Protect America security reviews speak highly of the company’s customer service and mention quick technical help with friendly representatives. Protect America reviews in general rate the company well.

Is Protect America a good security system?

We give high marks to Protect America’s home security system. Their already low costs are bolstered by their price match guarantee. We also love their easy DIY setup. If you’re looking for an affordable security system with home automation features, Protect America is a great choice.

Protect America Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 9, 2019

You should be so lucky to be connected to a Customer Care Representative who's name is Brandt. I have just established a contract with Protect America. I'm very happy with my service. I live alone and have had some break ins. I didn't understand one procedure (something I was doing wrong) and Customer Care Brandt couldn't have been any kinder in explaining it to me. He took time to talk about products I was interested in and explained in detail how it worked and if it would be beneficial to my needs. He is a valuable employee who really likes his job. After our conversation, I was in a great mood and I felt I got the best education in this companies products and services. He really represented your company in the most excellent way. Thanks Protect America!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2019

The woman we first spoke to had zero interest in helping us, suggesting we would have to wait 4 years before we could get a new system installed and it would cost $150.00 to have a customer service person come out. This, as we found out, was a total fabrication. The young man we spoke to was very understanding (he was a supervisor) his name is Joshua **. He took the time to work with us and understand what to do. The original sensor on the window frame no longer worked and I was unable to remove it. His suggestion was simple. Put the new sensor in a new place and we did. It works great and we are so grateful to him for the time and patience he showed to a customer who has been with you for 20 years.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 23, 2019

I called the same 800# I have used for 10 yrs and was told they showed my address and account, but no longer carried my acct as active. I was given a different # to 'Central Station' by the first operator, Central Sta. confirmed she had my account and it was active. I was ANGRY you changed the 800# on me and I did not know. I tried your regular 800 951-5111 - message - option 4 then another message - option 6 - sat on hold forever listening to advertisements for Protect America upgrades and got more frustrated...

Went to your website, more angry than I can say, and opted to use Chat. Was helped by Neal. Very long conversation but he helped me calm down, helped me recover my PW to my phone App and also I updated my phone book with your current numbers. Neal is OK, never let my anger get to him and he was knowledgeable and took care of me. BUT UNDERSTAND THAT IF A REAL ALARM HAD BEEN GOING ON AND I CALLED THE OLD NUMBER THEY WOULD HAVE TURNED ME AWAY. That stinks!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 2, 2019

Recently I had a sensor that went off twice without any reason. I read that the battery might need to be changed so I tried that and the system was still telling me the window was open, so I contacted customer support at Protect America. My support person Gloria was just outstanding. We did several tests on the old one and she said that it appeared I needed a new one. They would send me one for $5.00 since it was under warranty, but I had went ahead and took advantage of their winter sale and purchased a couple extra just in case. Anyway, she helped me clear my history status, and then I installed the new one which we tested. She walked me thru the entire process. After deleting the old sensor and registering the new one, we set it up and my system is now back up. I am so glad to have had the great support and want to thank Protect America and its great staff, and thank Gloria for her help and patience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

I have been with you guys for I don't know how long... I believe I just renewed for the 3rd time, as well as set up my business with y'all almost 2 years ago. I have loved you guys from the beginning, and have continued to use y'all as well as tell everyone about y'all and sign up some new customers. Every time I talk with customer service or chat, they are always super nice and helpful. Have never had one bad experience with any aspect of y'all's business. Even today, getting my service moved and needing to get a new sensor, I was able to get more service from the specialist than I expected. Y'all definitely go above and beyond with your customers, and that is something this day in age. Thank you and keep it up!!

2 people found this review helpful
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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 12, 2019

Protect America has failed to protect me from false alarms due to their equipment failure and abysmal communication processes. Late last month I was traveling abroad & I started receiving calls from Protect America that my motion sensor was indicating a security breach. They asked me if I wanted to send police & I said yes. Protect America called again within a few hours and reported the same issue with my motion sensor. They asked me if I wanted to have them send the police & I said yes. The third time Protect America called for the same reason and asked about sending the police. I said it’s probably a false alarm due to equipment failure. Nevertheless, Protect America continued to call me and my two sons at all hours 24/7 to report the same problem. Although I told Protect America to ignore future motion sensor alarms they continued to call. More importantly I specifically told them it’s probably equipment failure and to not notify the police again.

Shortly after I arrived back home from my trip to Europe. I received multiple letters from Harris County, Texas Alarm Detail stating that I had 7 false alarms and would be charged $75 for each applicable false alarm. Protect America failed to follow my emphatic request NOT to send the police to my house after the second alarm.

The fatal flaw in Protect America’s live person alarm notification system is there is obviously no communication set up between their callers to document their clients’ alarm cases. It appears that Protect America depends on numerous callers who don’t record or take notes on any particular case. Therefore, my direct request to NOT call the police again after the 2nd alarm was not forwarded. In my opinion in this computer age Protect America’s communication system is grossly negligent to the point of warranting litigation. Protect America’s failure to document their client’s requests to ignore future alarms and NOT send the police after each false alarm is blatantly irresponsible & an unacceptable business practice. Consequently due to no fault of my own, I’m unfairly being charged hundreds of dollars by the Harris County Alarm Detail. An unfortunate outcome that will undoubtedly cause me to lose my alarm permit.

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Protect America response
Dear David:

We'd like to apologize for your recent experience with false alarms and the monitoring station. Please contact our office at 800-951-5111 to allow us the opportunity to follow the proper procedure regarding false alarms.

Sincerely,

Customer Protection

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Oct. 5, 2019

I called to cancel my service and August and was offered options to stay with Protect America. They replaced my system and told me they would lower my monitoring cost from $36.99 to $31.99 after I spoke to the sales manager. As they were working up the contract on the phone with me they said they had to put the change in the contract as for 1 month but I would get an amendment after the one month but the price would still be $31.99 for the length of the contract. I was stupid enough to trust them and after the first month the fee went back to $36.99.

I would have never agreed to that if I was not mislead especially since when I called to cancel I told them I was looking for another company because of the cost. When I called to find out what was going on the answer from customer service was, "You signed a contract," so too bad. I asked for a supervisor but was never put through to one. They also told me they opened a ticket and I would hear back in 72 hours. That was Tuesday. I have not heard a peep from them and it now Saturday.

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Protect America response

Ms. Hogan

Thank you for allowing us the opportunity to resolve your concerns. Your credit for next month has been approved and thank you for taking the time to sign and return the rate change addendum.

Sincerely,

Customer Protection

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Oct. 3, 2019

Without question the worst security company out there. The only thing they protect is their profit margin. Their equipment is crap and their customer service atrocious. We tried to have them fix the junk they put in and they made us sign a three year contract. Crap still didn’t work; kept sending false alarms. We haven’t turned the system on in over two years, but do they care - no! They still have their hand out for $40/month, yet we can’t use the system. Do yourself a favor stay away.

Protect America response
Dear Robyn:
Thank you for allowing us the opportunity to address your concerns. It appears you contacted our office and requested to cancel service due to moving. We were not aware of your continued system issues. We would love the opportunity to troubleshoot your system to assure it is functioning properly. Please contact us at

800-951-5111

Customer Protection

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 2, 2019

BEWARE - CAN'T CANCEL EVEN IF IT DOESN'T WORK - I have been calling about this service since I received it and no one has been able to help stop the system from constantly beeping. I have called several times, finally got another security system and am still being charged. I have been charged $50 monthly for the past 2 years for a service I have never been able to use. The customer service never picks up or is down and I have troubleshooted for hours on the phone and haven't been able to resolve it. They refuse to cancel even though I have been having this issue since I installed the equipment.

Protect America response

Christina:

Thank you for allowing us the opportunity to address your concerns. Our records show that we have not had the opportunity to complete a system test with you. Please feel free to contact us at 800-951-5111 and allow us the opportunity to assure your alarm system is functioning properly.

Customer Protection

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2019

Joshua was fantastic. He was patient, friendly, knowledgeable and he used small talk appropriately. I'm very satisfied with the level of service I received from him. He went above and beyond to ensure that my equipment was installed properly and worked.

Protect America response

Hi Roy,

Thank you for your feedback and we are glad that Joshua was able to give you fantastic customer service. We will pass along the kudos to Joshua and his supervisor.

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Protect America Company Information

Social media:
Company Name:
Protect America
Year Founded:
1992
Address:
3800 Quick Hill Rd., Bldg. 1-100
City:
Austin
State/Province:
TX
Postal Code:
78728
Country:
United States
Phone:
(855) 613-3785
Website:
www.protectamerica.com
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