Brinks Home Security Reviews
(Previously MONI)
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Brinks Home Security
Brinks Home offers customized home security systems with 24/7 professional monitoring services starting at $29.99 per month and free professional installation when you sign up for a three-year contract. It also offers an add-on maintenance plan called Brinks Home Plus, along with a mobile app for managing your account and home security system. Its systems are available in the U.S. and Puerto Rico.
Visit us.brinks.com- Customizable security systems
- Free consultations and quotes
- Free professional installation
- 24/7 professional monitoring
- Mobile app
- Three-year contract generally required
- Must pay full contract cost for cancellation
- Limited cost information online
Helpful Reviews
Our editor’s take on Brinks Home
Our take on Brinks Home is that it can be a good option if you want fully customizable home security systems, professional monitoring services and free professional installation. It offers a wide range of equipment, and it’s easy to update your system if you move to another home.
However, the company generally requires a three-year contract to get free installation, and if you want to cancel early, you’ll need to pay all of your remaining monthly fees in full. Also, Brinks Home has some negative reviews on our site, with complaints generally related to long wait times for customer service and difficulty canceling contracts.
Brinks Home security systems
Brinks Home’s security systems are fully customized to your home’s needs. Every system includes a touchscreen control panel, and you can choose from a variety of security cameras, smart home devices, life safety devices and sensors to build your system. It also provides free professional installation for all of its security systems.
To get a quote or learn more about its systems, you must contact the company for a personalized consultation. The company’s representatives will discuss your security needs with you and answer any questions you have about its products or the installation process.
Brinks Home equipment
Brinks Home’s equipment includes sensors, security cameras, smart home automation devices and life safety devices.
Brinks Home sensors
Brinks Home’s sensors include door and window sensors, motion sensors and glass break sensors.
Door and Window Sensors
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Brinks Home’s door and window sensors can be installed on any door or window and have a wireless range of up to 600 feet.
Motion Sensors
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Brinks Home’s motion sensors are designed to mount on walls and come with long-lasting batteries.
Glassbreak Sensors
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Brinks Home’s glassbreak sensors can be customized and can monitor up to 25 feet of activity.
Brinks Home security cameras
Brinks Home’s security cameras include indoor, outdoor and doorbell cameras.
Doorbell Camera
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Brinks Home’s doorbell cameras offer two-way audio, high-definition video and enhanced Wi-Fi range.
Outdoor Security Cameras
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Brinks Home’s outdoor cameras come with a 117-degree field of view, high-definition video, a 45-foot infrared night vision range and customizable motion-activated sounds and lights.
Indoor Security Cameras
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Brinks Home’s indoor cameras come with two-way audio, secure storage and multidevice compatibility for viewing your feed.
Brinks Home smart home automation
Brinks Home’s smart home automation products include smart locks, thermostats, plugs and garage door openers.
Smart Thermostats
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Brinks Home’s smart thermostats can automatically switch between heating, cooling and high-efficiency modes to save you money.
Smart Locks
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Brinks Home’s smart locks include a battery and remote control from your phone.
Smart Plugs
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Brinks Home’s smart plugs have a wireless range of up to 130 feet.
Smart Garage Door Openers
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Brinks Home’s smart garage door openers work with most garage openers, and you can receive notifications or open your garage remotely.
Brinks Home life safety devices
Brinks Home’s life safety devices include smoke detectors, carbon monoxide detectors and water leak detectors.
Smoke Detectors
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Brinks Home’s smoke detectors can be mounted on walls or ceilings and come with ultrasensitive smoke and temperature sensors.
Carbon Monoxide Detectors
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Brinks Home’s carbon monoxide detectors monitor your home 24/7 and include built-in alarms.
Water Leak Detectors
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Brinks Home’s water leak detectors have a 600-foot wireless range and can operate in a wide temperature range and in high humidity.
Brinks Home monitoring
Brinks Home offers 24/7 professional monitoring services for detecting suspicious activity like break-ins, fires, carbon monoxide leaks, water damage and more. Its monitoring services are provided by U.S.-based and Five Diamond-certified alarm response centers. All of its systems include both cellular and Wi-Fi connectivity for monitoring in the event of a power outage.
Whenever an alarm event occurs, Brinks Home will call primary contacts (as listed in your account), followed by secondary contacts if the primary contacts can’t be reached.
Brinks Home security costs
Brinks Home security costs start at $29.99 per month for monitoring services for new residential customers who purchase a minimum of $500 in equipment. Customers must also agree to standard contract terms, including a three-year initial term. The offer is not valid on online orders.
To get information on its equipment pricing, you’ll need to contact Brinks Home directly for a free quote.
Technician visit fees
If you need a technician to visit your home, Brinks Home’s standard service fees start at $99 per visit. If you enroll in Brinks Home Plus, Brinks Home’s optional maintenance plan, you’ll pay $75 per visit.
| Fee type | Service fee per visit |
|---|---|
| Standard service | Starting at $99 |
| Specialized or premium service | $150 to $250 |
| Brinks Home Plus customer | $75 |
Account and billing fees
Brinks Home charges several account and billing fees.
| Fee type | Cost |
|---|---|
| Cost recovery for monitoring and maintenance | $6.40 per month |
| Paper statement | $5.99 per month |
| Late payments 26 days after the billing date | $5 |
| Returned payment | $25 |
| Phone payments | $5.95 |
| Check processing for mailed payments | $1 |
Promotions and discounts
Brinks Home frequently offers promotions and discounts. As of publishing, it offers:
- 25% off new security systems
- A free video doorbell
- A second security camera for 50% off when you buy an indoor or outdoor camera
All of the above promotions are only available for residential customers who sign up for a three-year monitoring contract.
Brinks Home Plus
Brinks Home Plus is a maintenance plan you can purchase for a monthly fee, though Brinks Home doesn’t disclose its pricing online. It offers repairs, replacement or credit for devices that stop working due to malfunction or normal wear and tear. It also comes with a reduced service fee. Some devices it covers include alarm panels, security cameras and motion detectors.
Exclusions
Brinks Home Plus plans exclude coverage for damage or issues related to:
- Any products or devices that aren’t purchased from a Brinks Home authorized dealer
- Any products or devices that aren’t covered by a Brinks Home monitoring agreement
- Abuse, misuse, theft, vandalism, weather events or environmental conditions
- Work or repairs completed by a non-Brinks Home representative
Brinks Home also doesn’t cover costs for any emergency service visits outside of its normal business hours.
Brinks Home mobile app
The Brinks Home mobile app is available for iOS and Android. As of publishing, it has 4.6 out of 5 stars in the Apple App Store, based on more than 20,000 ratings, and 4.1 out of 5 stars in the Google Play store, based on over 4,500 reviews. The app is powered by Alarm.com, a security company that provides automation and monitoring services for homes and businesses.
Through the app, you can control your home security system remotely, including:
- Arming and disarming your system
- Locking and unlocking doors
- Checking or canceling alarms
- Viewing live video feed
- Managing automated controls
- Changing your thermostat
You can also manage your Brinks Home account and pay bills through the app.
Brinks Home terms and conditions
Brinks Home’s terms and conditions include the following:
Cancellation policy
Brinks Home’s cancellation policy states that if you cancel your contract early, you must pay your remaining monthly fees in full. If you want to cancel a Brinks Home Plus maintenance plan, you’ll also need to pay 100% of your remaining payments.
Return policy
Brinks Home’s return policy generally applies to existing customers. Current customers can return unused or defective equipment for a full refund, minus any discounts or shipping and handling costs, within 30 days of the original shipment date. Returns can be initiated through an online account.
Relocation policy
You can take your Brinks Home system with you if you move to a new home. You can redesign your system for your new home and its team will install it for you. Its moving packages include:
- Essential Move: This includes a touchscreen panel, door and window sensors and a motion detector.
- Complete Move: This includes everything in the Essential Move package, plus a video doorbell.
- Premium Move: This includes everything in the first two plans, plus an outdoor camera.
FAQ
Can I install a Brinks system myself?
You can’t install a Brinks system yourself since Brinks doesn’t offer any DIY installation systems. However, the company includes professional installation with all of its systems.
What home automation features come with Brinks Home?
Some of the home automation features that come with Brinks Home security systems include pairing with smart home devices such as smart lights, locks and thermostats. Brinks Home’s systems also work with Alexa and Siri.
How long is the Brinks Home security contract?
The Brinks Home security contract is typically three years for professional monitoring services.
How much does a Brinks Home monitoring cost per month?
Brinks Home monitoring costs start at $29.99 per month with a minimum $500 equipment purchase and three-year term.
Still have questions?
Brinks Home Security Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Sept. 18, 2026
I have been with the company for over 20 years and I have always received very good customer service. Recently, I had an experience where a situation was not handled to my satisfaction and I had to follow up the next day for additional assistance. Robin was wonderful to work with. She picked up on my frustration immediately and actually took time to read over ALL the notes that had been documented from the previous event as well as really listened to my issues and concerns. It was her exceptional customer service skills that allowed me to get the proper assistance for my issue in an expedited manner from the initial service date that had been scheduled. I will continue to use the company and have nothing but praise for how my situation was handled by all.
Thank you for taking the time to share your feedback, Dawn. We're exited to hear about your experience with the service you have received from Robin as a 20+ year customer. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you again for sharing! We look forward to serving you for years to come. – Paul H.
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Reviewed Sept. 11, 2026
My frustration over an ongoing situation had reached a high. After 3 calls (all reassuring me the problem was handled) I called again. My representative was very nice, professional and attempted to solve the issue. She too was frustrated because everything previous completed SHOULD have fixed the problem. She a few suggestions and hoped to fix the issue by replacing the doorbell. We shall see. I do not want to change companies (and the rep was terrific) but something has to change to get this issue resolved. Thank you for all you have done to make this correct...
Thank you for taking the time to share your feedback, Brooke. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We hope the next step helps to resolve your issues. – Paul H.
Reviewed Aug. 12, 2026
The representative (Mykala) did a fantastic job. She helped me resolve three separate issues, and one of those was a long-outstanding issue. And she did so I’ll be very patient and friendly. Stellar service!!! Much better than the last couple of experiences I’ve had with representatives.
Thank you for taking the time to share your feedback, Steve. We're pleased to hear about your experience with the service you have received from Mykala. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 12, 2026
Exceptional! Jodie was so nice. She told me about the penalty I would incur if I cancelled and gave me a better rate than before. She was very kind and helpful. Unfortunately, the people who reinstall my system can't come for over 2 weeks which leaves me vulnerable for a prolonged time both from intruders and from emergencies if I fall again. I'm very concerned about that. I would be grateful if someone could reinstall my old system as soon as today. I'm elderly and need the security as soon as possible. Thank you for any help you could give.
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jodie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
Reviewed Aug. 8, 2026
I spoke with the manager Hector who helped resolved my problem. Turns out the first representative accidentally mistyped my email address and that’s why I never received the specific paperwork I had requested. During the second follow up, that agent change my incorrect address but unfortunately made another blunder. Nevertheless, the manager corrected matters and now the needed documents are on their way. So if you’re waiting patiently and nothing has arrived, call and make sure there wasn’t an accidental typing error. The manager was attentive, professional, personal, and apologetic. We all make unintentional mistakes. Brinks is great.
Thank you for taking the time to share your feedback, Daniel. We apologize for the data entry mistake, however we are pleased to hear about your experience with the service you have received from management team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 13, 2026
I enjoyed the virtual assistant (Vanessa) and even more, I got great help from Keysha, your real customer service staff. She is efficient, caring, and personable. Please convey a compliment to her from me.
Thank you for your kind words, Valerie! We're delighted to hear that both the virtual assistant Vanessa and Keysha provided such a positive experience. We'll be sure to share your compliment with Keysha and recognize her for her efficiency, care, and personable service. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 13, 2026
Team very helpful! I had a older system that didn’t work and I have been updated to a more current system!
Cheryse, thank you for sharing your experience! We're glad our team was able to help upgrade your older system and get you set up with newer technology. We appreciate your trust in Brinks Home and are happy to hear the process was a positive one! -Cris J.
Reviewed Oct. 13, 2026
I had a fantastic experience working with Kiarrai on October 9, 2026. She was incredibly helpful and made the entire process seamless. She assisted me in getting signed up for paperless billing and helped me navigate the steps for my new Visa card effortlessly. It is refreshing to work with someone so professional and efficient. Thanks again for your great help, Kiarrai!
Thank you for sharing your experience, Kathryn! We're thrilled to hear that Kiarrai provided such helpful, professional, and efficient service. It's wonderful to know she made the process of enrolling in paperless billing and updating your payment information seamless. We'll be sure to pass along your kind recognition to her. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 12, 2026
Our main panel just died a few days ago. We called Brinks and after a video call, it was recommended that we order a new battery for it. After receipt of the battery, we installed it but it still wasn’t working. Since it was on the weekend, we waited and called on Monday. After discussions and no good outcome with the panel working, it was suggested that we get a new, more up-to-date panel. Oscar was great in providing guidance and options. New panel (only pay shipping cost) should arrive on Thursday and was told we’d have a tech guide us in installing via video call. Hopefully the new panel will be the solution.
Thank you for taking the time to share your feedback, Denise. We're pleased to hear about your experience with the service you have received from Oscar and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 10, 2026
I’m very pleased with customer service representative who assisted me during my inquiry about having a technician help with front door bell camera and reconnection of rear door bell. I highly recommend Brinks without any reservations!
Thank you for taking the time to share your feedback, Alvin. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Thank you for your recommendation. – Paul H.
Reviewed Oct. 9, 2026
Everything was good. The person help me out a lot. Very fast and easy.
Thank you for taking the time to share your feedback, Virgil. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 8, 2026
Jenny was "on the ball" correcting problems that somehow arose from my previous communications with your office. I'm concerned as to why your call was not listed from "BRINKS" but as an "unknown caller"? The voicemail left said there was a birthday alarm at my address....obviously an AI generated VM.....the low sensor has been corrected with a new battery. The window get's a substantial amount of sunlight which seems to help diminish the battery life on this particular sensor. Thank you for being a good listener Jenny. 5 stars for you.
Thank you for taking the time to share your feedback, Terry. We're pleased to hear about your experience with the service you have received from Jenny. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 8, 2026
Unfortunately, I'm not having a good experience with Brinks, I hate I ever changed from my other carrier. I'm constantly being lied to for a sale.
Thank you for your feedback, Natalie. We truly hope that this is not the case. We're happy to gather more details about what occurred, please contact us at socialmedia@brinkshome.com with your account details, and any information you feel is important for is to look into. -Paul H.
Reviewed Oct. 7, 2026
She was very helpful and help resolve our problem. Bob
Thank you for taking the time to share your feedback, Bob. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
I just signed up recently with Brink's Home Security and have concerns with my current bill. I called to get clarification in regarding my bill. I initially talked to Mr. ** and he transferred me to Mr. ** for further assistance. Both gentlemen listened to my concerns and provided me with a comfortable resolve to my concerns.
Thank you for taking the time to share your feedback, Stellamaris. We're pleased to hear about your experience with the service you have received from our team and providing a thoughtful experience for you. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
I had a low battery on my system, which was loudly going off. I found out it was due to the motion detector, and there was no tech support available on Sunday, October 4th 2026. The link sent to me was incorrect for my particular device. If I had needed a true emergency, I feel like I wouldn't have been taken care of. I also found out that the speaker box on the system is not available as well. The backing also on the motion device is extremely difficult to remove, even following the instructions I was given to press the top tabs.
The person assisting me was able to stop the alarming, and she stated that I would need a new system because it is showing the motion detector is broken, and I had to order a new one for a $10 shipping fee. I kept at trying to get the backing off and finally did and it required 2 AA batteries, not 3 as I was told initially before speaking with the second personnel. I was able to put batteries in and get it working and cancelled the order for a new one. Tech support should be available 24-7 when problems arise like this, and not just have regular personnel who can't assist as needed. I was told to call back the next day when I had an immediate problem that I needed assistance for right then.
Hi Denise, thank you for taking the time to share your experience. We're sorry to hear about the difficulties you encountered and understand how frustrating it can be when you need immediate assistance.
Your comments are valuable, and we will share them with the appropriate teams for review. We strive to provide a positive customer experience, and we're sorry we fell short of those expectations in this instance.
We appreciate your feedback and the opportunity to improve. -Cris J
Reviewed Oct. 6, 2026
I can’t recall the young man’s name who assisted me with switching over my Brink services for my upcoming move, but I wanted to take a moment to recognize him for his excellent customer service. He was extremely patient, kind, and helpful throughout the entire process. He was able to answer every question I had, made sure I understood everything, and successfully scheduled my installation for my new home.
Everything went very smoothly, and I truly appreciate the time and care he took to assist me. His patience, professionalism, and willingness to help made the entire experience so much easier. Thank you for having such a wonderful customer service representative on your team. He definitely deserves to be recognized for providing excellent customer assistance!
Thank you for taking the time to share your feedback, Toni. We're pleased to hear about your experience with the service you have received from our team with the relocation process. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Oct. 6, 2026
My assistant listened to my concern and was able to help me reach a satisfactory resolution.
Joan, thank you for sharing your experience! We're glad to hear our representative took the time to listen to your concerns and work with you toward a satisfactory resolution. Providing attentive, personalized support is always our goal. We truly appreciate your feedback and thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 6, 2026
Agent was very helpful and knowledgable. I am new with Brinks and I am enjoying the customer support I have seen.
James, Thank you for your kind words and welcome to the Brinks Home family! We're delighted to hear that our representative was helpful and knowledgeable, and that you've had a positive experience with our customer support team. We look forward to continuing to provide the service and support you deserve. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 5, 2026
Hector was AMAZING! He went over and beyond to help us. Super patient, professional, kind and courteous. Very pleasant to deal with. You can tell he enjoys his job. I wish all representatives were like him. Give that man a raise!
Yoani, Thank you for the amazing feedback! We're thrilled to hear that Hector went above and beyond to assist you. His patience, professionalism, kindness, and dedication to providing exceptional service are exactly what we strive for at Brinks Home. We'll be sure to share your recognition with him and the team. Thank you for taking the time to highlight his outstanding work and thank you for choosing Brinks Home! - Cris J
Reviewed Oct. 5, 2026
The phone call started with AI assistant who confirmed my ID and then quickly sent me to a representative to solve my accounting question. Emily was great! I now have the problem solved. Thanks!
Diane, thank you for sharing your experience! We're glad our AI assistant was able to quickly connect you with a representative, and it's wonderful to hear that Emily provided such great service and helped resolve your account question. We'll be sure to pass along your kind words. Thank you for being a valued Brinks Home customer! -Cris J.
Reviewed Oct. 5, 2026
Tech representative spent as much time as needed to reprogram my doorbell camera. Service was excellent and instructions were explained in detail.
Steven, thank you for your wonderful feedback! We're so glad to hear our technical support representative took the time needed to get your doorbell camera reprogrammed and provided clear, detailed instructions along the way. Delivering excellent service and ensuring our customers feel confident with their system is always our goal. Thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 5, 2026
She was the absolute best! Very patient. I had a lot happening at once and she was nothing but kind.
Val, thank you for sharing your experience! We're delighted to hear that our representative was so patient, kind, and supportive during a busy and stressful moment. We'll be sure to recognize her for the exceptional service she provided. We truly appreciate your feedback and thank you for choosing Brinks Home! -Cris J.
Reviewed Oct. 1, 2026
I called to fix some sensor issues. Blake was excellent! Helped me to reset the sensor, change my contacts, update my security word. Spent long time with me on the phone. Got technical support, explained all my options. I’m very satisfied with the call.
Thank you for sharing your experience, Tatiana! We're thrilled to hear that Blake provided excellent support and took the time to help resolve your sensor issues, update your account information, and explain all of your options. We appreciate your kind words and are delighted to know you were satisfied with the service you received. Thank you for choosing Brinks Home! -Cris J
Reviewed Oct. 1, 2026
The representative was very helpful and provided information that I was not aware of. Appreciated greatly all of his time and advice.
Thank you for sharing your experience, Marla! We're delighted to hear that our representative was helpful and provided valuable information. We appreciate your kind words and are glad their time, advice, and dedication made a positive impact. Thank you for choosing Brinks Home! -Cris J
Reviewed Sept. 30, 2026
Marco ** was very helpful and answered all of my questions. He took time to explain the procedures and answered any additional questions that I had. He was personable and knew the product. He was responsive and and a pleasure to deal with-good customer service.
Thank you for sharing your experience, Marjorie! We're thrilled to hear that Marco was able to answer all of your questions and provide clear, knowledgeable support. We appreciate your kind words about his professionalism, responsiveness, and customer service. We'll be sure to share your feedback with him. Thank you for choosing Brinks Home! - Cris J
Reviewed Sept. 30, 2026
The service rep was polite and professional! I followed her instructions and we solved the problem after a few attempts.
Thank you for your feedback, Thomas! We're glad to hear our representative was polite, professional, and able to help resolve the issue. We appreciate your patience throughout the troubleshooting process and are happy you were able to get everything working. Thank you for choosing Brinks Home! -Cris J.
Reviewed Sept. 30, 2026
Excellent customer service!! To fix the issue gentleman help us for almost an hour nicely and we understand whatever he was explaining.
Thank you for your kind words, Harsha! We're delighted to hear you received excellent customer service and that our representative took the time to thoroughly explain everything and help resolve the issue. We appreciate your patience throughout the process and are grateful for the opportunity to assist you. Thank you for choosing Brinks Home! -Cris J
Reviewed Sept. 30, 2026
The customer service representative was very courteous. However, I called to confirm the installation because I am getting messages with different times for the installation. I literally received four or five different messages with conflicting times. I called to confirm and they still gave me a different time as compared to the technician. Very upsetting considering the system isn’t even installed yet. I hope this is not indicative of how this is going to go.
Thank you for your feedback, Teri. We sincerely apologize for the confusion caused by receiving multiple installation times. We understand how concerning this can be, especially before your system has even been installed. We're glad our representative was courteous, but we recognize that clear and consistent communication is important. If you still need assistance, please contact us at socialmedia@brinkshome.com so we can help ensure your installation goes as smoothly as possible. -Cris J
Reviewed Sept. 30, 2026
My experience with customer service was excellent. Shelia listened fully to my concerns about a recent issue with installation and went through some very well thought out remedies. Her pleasant demeanor was very helpful. Thank you.
Thank you for sharing your experience, Mark! We're delighted to hear that Shelia provided excellent customer service, took the time to fully understand your concerns, and offered thoughtful solutions. We'll be sure to share your kind words with her. Thank you for choosing Brinks Home, and we appreciate the opportunity to serve you!
Reviewed Sept. 29, 2026
I’ve called Brinks Home three times to cancel my alarm service, but my account is still active and the bills keep coming. I stopped the automatic payments in April and explained that the equipment is unplugged and I’m not receiving service. On today’s call, the representative said she could not find a cancellation request on my account and that I would need to call a different department tomorrow. She also said cancellation requires a signed form, takes 30 days to process, and could be refused if there’s an unpaid balance. I was given conflicting balance amounts during the same call. I’m frustrated that my earlier calls appear not to have resulted in a recorded cancellation request. I’d like Brinks to review those calls, resolve the charges, and give me written confirmation of cancelation of service.
Thank you for sharing your experience, Alex. We're sorry to hear about the frustration you've encountered regarding your cancellation request and billing concerns. We understand the importance of having these matters addressed accurately and promptly. Please contact us at socialmedia@brinkshome.com with your account information so our team can review your concerns, investigate the account history, and work toward a resolution. We appreciate the opportunity to assist you. -Cris J
Reviewed Sept. 29, 2026
Brinks Security is budget-friendly, will make you feel very safe, and the staff is magnificent and helpful when you need them. Safe security at my home is my number one priority. Very happy with Brinks.
Thank you for your kind words, Raimundo! We're honored to be your trusted security provider and thrilled to hear that you feel safe and well-supported. Providing reliable, affordable protection and outstanding customer service is our goal, and we're grateful to have you as part of the Brinks Home family. Thank you for choosing Brinks Home -Cris J
Reviewed Sept. 29, 2026
Needed assistance with our alarm system kept getting messages on our inside panel. I called in and spoke to a very professional and patient representative named Danny. He walked me through to resolve the issue. I highly recommend using Brinks. Loyal customer for years. Thanks again for your assistance and support.
Thank you for your continued loyalty, Patricia! We're delighted to hear that Danny provided professional, patient support and was able to help resolve the issue with your alarm system. We'll be sure to share your kind words with him. We truly appreciate your recommendation and thank you for being a valued Brinks Home customer for so many years! -Cris J
Reviewed Sept. 29, 2026
A couple of years ago I signed with Brinks for a hardwired camera with monitoring. After that, another company came in and offered multiple high level cameras and discounted monitoring. They assured me they will pay off my original Brinks loan and close the account. I now have no Brinks equipment at my house and no monitoring with them. Unfortunately Brinks wants not just the loan paid off, but also the monitoring for the remainder of the contract even though I am not getting monitoring from them!!! It has been a nightmare dealing with them!
Reviewed Sept. 28, 2026
Brinks has been a great security company for me for many years. Thank you so much!
It's wonderful to hear that you've had a great experience with Brinks Home. We appreciate your support and look forward to serving you for many years to come!
– Cris J.
Reviewed Sept. 28, 2026
Our Garage Door sensor was showing our Garage door was Open when it was Closed. The alarm would bypass it when the Alarm was set. I spoke with Rolando and he walked me through a couple tests and come to find out the sensor was upside down. It had fallen off a few weeks back and we used some new double sided tape and re-attached it unknowingly we installed with the arrow on it pointing down instead of up. I felt pretty silly since it was our error but Rolando was very helpful in figuring this out. He was Very Nice to speak with.
Thank you for sharing your experience, Pam! We're glad Rolando was able to help troubleshoot the issue and identify the cause of the garage door sensor error. These things happen, and we're happy he could walk you through the necessary tests and get everything working properly again.
We'll be sure to recognize Rolando for his patience, expertise, and friendly service. Thank you for choosing Brinks Home and for taking the time to share your feedback!
– Cris J.
Reviewed Sept. 28, 2026
Anna was extremely professional, helpful, & interactive. Made my call feel important and made sure I was taken care of.
Thank you for your feedback, Chris! We're thrilled to hear that Anna provided professional, helpful, and attentive service. It's wonderful to know she made your call feel important and ensured your concerns were fully addressed.
We'll be sure to share your kind words with Anna and our team. Thank you for choosing Brinks Home!
– Cris J.
Reviewed Sept. 27, 2026
Unfortunately, I don’t remember the young lady's name, but she was extremely pleasant and knowledgeable. She expertly handled my problem.
Thank you for your feedback, Bruce! We're delighted to hear that the representative who assisted you was pleasant, knowledgeable, and able to expertly resolve your issue.
We'll be sure to share your kind words with our team. Thank you for choosing Brinks Home and for taking the time to recognize the quality service you received.
– Cris J.
Reviewed Sept. 26, 2026
Friendly, knowledgeable associate. Answered all my question and got my system issue resolved.
Thank you for your feedback, Wolfgang! We're glad to hear our associate was friendly, knowledgeable, and able to answer all of your questions while resolving your system issue.
We appreciate you choosing Brinks Home and are pleased that we could provide the support you needed. Thank you for taking the time to share your experience!
– Cris J.
Reviewed Sept. 26, 2026
Professional Service Technical and great customer service on the phone. Very satisfied with our security system.
Thank you for your kind words! We're delighted to hear that you received professional technical service and great support from our team. It's wonderful to know you're satisfied with your security system and overall experience.
We appreciate your trust in Brinks Home and look forward to continuing to serve your security needs.
– Cris J.
Brinks Home Security Company Information
- Company Name:
- Brinks Home Security
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- 1501 Lyndon B Johnson Freeway, Ste. 700
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75234
- Country:
- United States
- Website:
- us.brinks.com
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