Brinks Home Security™ Reviews
(Previously MONI)
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About Brinks Home Security™
Brinks Home offers a variety of security and home automation equipment. Systems use cellular and Wi-Fi to connect a security panel or base to the Alarm Response Center. Packages come with professional installation and a two-year warranty.
Visit brinkshome.com- 24/7 monitoring
- Simple setup
- Customizable systems
- Strict cancellation policy
- No cameras in basic package
Helpful Reviews
Our editor’s take on Brinks
We like that Brinks has lots of equipment options. The three-year contract and strict cancellation policy aren’t ideal, but these are common among other companies in the industry. It’s also hard to ignore the negative reviews, although we have a relatively small sample size.
Still, Brinks Home security systems could be good if you want professional monitoring and installation, plus the option to take the system with you if you move into a new house. Just don’t be surprised by long wait times if you have to contact customer service.
Brinks Home plans and equipment
Brinks takes a customized approach to home security — rather than offer a variety of plans, you must contact the company for a personalized consultation. The company’s representatives discuss your security needs with you and answer any questions you have about its products or the installation process.
Some of the available equipment includes the Brinks Home Hub, motion sensors, door and window sensors, garage door sensors, glass break sensors, security cameras.
Brinks provides free professional installation for its equipment but does not offer a DIY installation option.
Brinks Home security costs
For new residential customers, monitoring plans start at $29.99 per month with a minimum equipment purchase of $500 (as of publishing; additional taxes and fees may apply). The offer is not valid on online orders. 0% financing available for qualified applicants.
Brinks equipment
Brinks has several home automation tools, including controls for lighting, thermostats and door locks. You can add additional equipment — like indoor and outdoor cameras, video cameras, carbon monoxide detectors, extra door sensors, glass break detectors and motion detectors — to your system for an extra charge.
 Wireless glass break detector |  Indoor camera |  Wireless door sensor |
Brinks FAQ
Can I install a Brinks system myself?
Brinks does not offer a DIY installation system, but the company includes free professional installation with all plans.
What home automation features come with Brinks Home?
Brinks’ Smart Security systems pair with smart-home devices such as smart lights, locks and thermostats. They work with Alexa, Google Assistant or Siri.
Is Brinks available where I live?
Currently, systems are available in the United States, Canada and Puerto Rico.
Still have questions?
Brinks Home Security™ Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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- 4,952,979 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 12, 2026
Exceptional! Jodie was so nice. She told me about the penalty I would incur if I cancelled and gave me a better rate than before. She was very kind and helpful. Unfortunately, the people who reinstall my system can't come for over 2 weeks which leaves me vulnerable for a prolonged time both from intruders and from emergencies if I fall again. I'm very concerned about that. I would be grateful if someone could reinstall my old system as soon as today. I'm elderly and need the security as soon as possible. Thank you for any help you could give.
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jodie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you. – Paul H.
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Reviewed Aug. 8, 2026
I spoke with the manager Hector who helped resolved my problem. Turns out the first representative accidentally mistyped my email address and that’s why I never received the specific paperwork I had requested. During the second follow up, that agent change my incorrect address but unfortunately made another blunder. Nevertheless, the manager corrected matters and now the needed documents are on their way. So if you’re waiting patiently and nothing has arrived, call and make sure there wasn’t an accidental typing error. The manager was attentive, professional, personal, and apologetic. We all make unintentional mistakes. Brinks is great.
Thank you for taking the time to share your feedback, Daniel. We apologize for the data entry mistake, however we are pleased to hear about your experience with the service you have received from management team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed June 19, 2026
I have had personal experience with Brinks Home Security and I would recommend that you give this company a try. The big three on the market are (ADT), Brinks and Vivint and really you cannot go wrong with any of them. It just really depends on the level of customization that you seek. I found that Vivint has more automation. (ADT) has a lot of options and Brinks is probably the split between the two. You cannot really go wrong with any of the companies, but Brinks is probably one of the more affordable ones and it really depends on your budget. I highly recommend taking a quote from each doing your research and making a decision, but you cannot go wrong with Brinks either.
Thank you for taking the time to leave this review, Michael. We're pleased to hear about your experience with the service you have received from us and how we stand out from the other big companies. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed June 18, 2026
I kept getting the verbal message from my Brinks keypad that said, “low battery-garage door.” Not knowing what to do I call Brinks customer service. The representative talked me through how to change the small battery in the door sensor. I didn’t realize that there were batteries in the individual sensors. I had that battery on hand, #2032, as I need it for other devices in my house. She also said I should check the battery in the main keypad as they only have about a five year life. She talked me through how to access it. She suggested that I replace that battery. I asked if opening the keypad would set an alarm off. She assured me it would not, as it was disarmed.
While she was talking me through the process I got a call from Brinks. Apparently this set off an alarm and they were calling to see if there was a problem, I think. I tried to answer the call, but lost it. I asked the representative to cancel the alarm. She said she did. The call ended. About five minutes later a State Trooper showed up at my door. I explained the situation. Not the best thing to happen, but I’m glad I have Brinks looking out for me.
– Paul H.
Reviewed June 11, 2026
Had to reset password. Tech sent text with link to reset password. Unfortunately, when resetting the "script" on the 2nd page, the script FORCES customers to choose a 2-step Verification. As a senior, I do NOT want all these annoying and time consuming and problematical step just to view my cameras. The tech initially said the 2-step verification couldn't be stopped...and mandatory. But I know it wasn't, as I've had this account more years than he's worked there. I ask him to check with his supervisor, manager or 2nd level support. While offended by the request, he actually did. And to HIS SURPRISE, the 2nd level support showed him how to "disable" the 2-step verification. So, I was able to once again log into the system WITHOUT the annoyance of a 2-step verification. And the tech admitted (couldn't deny it) that he learned something that he wasn't aware of. I was glad that the tech "actually" took the time to check with others on this matter.
Would hate to cancel my account because of the nuisances company's "various security verification" pushes on people. Companies should ALLOW customers to choose their OWN LEVEL of security...not enforce their methods on their customers, OTHERWISE, CUSTOMERS WILL USE THEIR "METHODS" TO CHOOSE ANOTHER COMPANY! No company is TOO BIG to lose customers. Just look at the BIG TIMERS like Dish Network and others...losing customers to streaming and now hurting very badly with the loss of every customer that says, enough is enough!
Thank you for taking the time to leave this review, Ben. You're feedback is much appreciate. The process of learning is ongoing, and we are pleased that everything ultimately was resolved successfully. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to keeping you safe for years to come. – Paul H.
Reviewed Aug. 30, 2026
The gentleman I spoke with quickly assessed the issue I was dealing with, told me what I needed to do at my end (which I did) and reset the system. This quickly resolved the problem. He was very cordial and patient with me throughout the process.
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 30, 2026
Solved a problem solve the problem without any difficulty and may be able to use the service as we want now. Hopefully we’ll be able to transfer it to another location when we move. We all everything went as it should and we’re very happy with the service.
Thank you for taking the time to share your feedback, Dick. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Let us know when you get closer to moving! We look to serving you for many years to come.
Reviewed Aug. 30, 2026
Brinks Home Security customer support was a joke. I advised the agent of the issue, and instead of providing any troubleshooting steps, they scheduled a tech appointment and signed me up for a 4-year contract because they made me feel like I didn’t have any other option. When I called back, I got an agent that did troubleshoot my door lock and gave me some troubleshooting steps. I went through that and fixed the issue, which was that the batteries needed to be replaced. I am a person with multiple disabilities and feel like I was taken advantage by the first representative that I talked to. I feel like I was discriminated against for having multiple disabilities and wanted to leave a review so someone could look into a more honest security company.
Thank you for sharing your experience, Mark. We take all complaints seriously and I am happy to review this matter for you. We have a zero-tolerance discrimination or egregious behavior. We provide options that are best suited for our customers based on each unique request. Please email socialmedia@brinkshome.com with your account information, post, and any additional details you would like to provide. I look forward to following up with you and addressing your concerns. Paul H.
Reviewed Aug. 29, 2026
The agent I spoke with was caring, polite, knowledgeable, patient, and helpful. No one I spoke with in the past knew as much about the issues with my equipment as he did. Most of all, he got the constant beeping to stop by resolving the problems while instructing me about what to do as we spoke on the phone. Great service!
Thank you for taking the time to share your feedback, Dorian. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
The loyalty representative was very knowledgeable and helpful. She answered all my questions and updated my account to a lower payment, which we really needed. The assistance was really appreciated.
Thank you for taking the time to share your feedback, Luis. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
I contacted the Technical support team to assist restoral of my front door bell and chime. I had attempted restoration on my own, viewing on-line tutorial with no success. The Technical problem was addressed promptly and thoroughly by the representative. She professionally walked me through the process with very clear instructions. My service was reactivated successfully.
Thank you for taking the time to share your feedback, Joyce. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
Good experience. Saved some money. Customer service person was helpful.
Thank you for taking the time to share your feedback, Marcia. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 28, 2026
⭐ **Very disappointed after 20 years as a customer.** I have been a customer for approximately 20 years, originally with Monitronics and later with Brinks Home. I have paid approximately $55 every month and have always paid my bills as agreed and on time. Recently, I discovered that my alarm system was showing **“FC” (failed to communicate)** and **“BAT” (battery issue)**. I also experienced the alarm going off in the middle of the night, requiring me to enter my code to disarm it.
I contacted Brinks Home because I was concerned about the safety of my home. After spending approximately **three hours speaking with multiple Customer Experience Representatives**, I was told that my system was apparently **not communicating with the Brinks monitoring center** because it relies on an old landline connection that is no longer working for the alarm system. I was told that I need a technician to come out and install a cellular-based system. However, I was also told that I would have to **pay for the technician visit**, unless I agreed to sign a **new 36-month contract**, in which case the technician fee would be waived. This is extremely frustrating. I have been paying Brinks/Monitronics for approximately **20 years for security monitoring**, and I am now being told that my home may not have been properly monitored. I have no idea how long this has been happening, and that is extremely concerning.
My biggest questions are:* How long has my system been unable to communicate with the monitoring center?
* Why was I not notified?
* What exactly have I been paying approximately $55 per month for during that time?
* Why should a 20-year customer have to sign another 36-month contract just to have the security system properly restored?
I understand that companies need to charge for services and technicians, but this is not an optional upgrade. This concerns the **basic operation of the security monitoring service I have been paying for.** After 20 years of being a loyal, on-time customer, I expected much better customer service and accountability. Instead, after spending three hours trying to get help, I left the conversation feeling that the priority was getting me into another 36-month contract rather than addressing why the security service I had been paying for was not functioning properly.
**This experience has seriously damaged my trust in Brinks Home.** I hope Brinks will review my account, determine how long my system has not been communicating, explain what happened, and provide a reasonable solution without requiring me to sign another 36-month contract. After 20 years as a customer, I believe I deserve better.
Thank you for sharing your experience, Alex. We take all complaints seriously and I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information, post, and any additional details you would like to provide. We look forward to following up with you and addressing your concerns. Paul H.
Reviewed Aug. 27, 2026
My panel was black and not working, called tech support. The representative was wonderful going thru many steps to try to get the panel running but it didn't work. It needed to manually reset by being unplugged but I couldn't move our fridge and my husband travels. He gave me the cost if tech support had to come out. I wasn't interested in paying anything since we've only had the system just over a month. He was understanding and found another way. While his skills were amazing I feel Brinks needs a better solution if customers especially new customers have an issue where tech support is needed to come out. Couldn't have a better experience with the representative who deserves a raise.
Thank you for taking the time to share your feedback, Sonya. We're pleased to hear about your experience with the service you have received from our team. Thank you for your feedback. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.
Reviewed Aug. 27, 2026
I had several problems and everyone was great with helping me. Five stars is not enough. All my problems were promptly resolved. Thank all of you very much.
Thank you for taking the time to share your feedback, Donna. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Recently I could not set our alarm. I tried changing the sensor battery and doing everything I could think of to no avail. I finally called Brinks and the representative was able to re-boot my system and correct the problem without a service call. I am extremely pleased.
Thank you for taking the time to share your feedback, Bradley. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Great job solving my technical problems in a thoughtful and friendly way.
Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Tech, Jackie, spent time with me to discuss aspects of my contract, troubleshoot and test a couple of devices (sensors), send me links to how to videos. She guided me at my Home Brinks panel to complete all testing. Superior support from Jackie and we resolved the issues (part ordered). I appreciate the excellent, high level of tech service support...Thank You, Jackie!
Thank you for taking the time to share your feedback, Janice. We're pleased to hear about your experience with the service you have received from Jackie. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Customer service has been exceptional. Every time I’ve called with a question or needed support with my system, the representatives have been patient, knowledgeable, and helpful. They resolve issues quickly without any hassle. Highly recommend!
Thank you for taking the time to share your feedback, Jeffery. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
All my questions were answered in a timely manner. The representative I talked to was very friendly!
Thank you for taking the time to share your feedback, Cassidy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 27, 2026
Great company with competitive rates and exceptional customer service. Jasmine and Adrian were very helpful and understanding in everything.
Thank you for taking the time to share your feedback, Gus. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
Excellent customer service. Always an important consider when signing up for a service.
Thank you for taking the time to share your feedback, Len. We're excited to hear how your experience has been thus far with. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
I was on the phone for an hour and spoke to several people. Everyone was very helpful but it took a while with a lot of time on hold. I did finally get the issue resolved (I hope). The last representative was very helpful.
Thank you for taking the time to share your feedback, Gus. We're sorry for any extended hold time, but we are pleased to hear about your experience with the service you have received from our team to help resolve your concerns. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 26, 2026
Ray was exceptional in his customer service. He answered all questions and seemed happy to do so. The call beforehand with someone else was not that helpful and we were disconnected. Luckily the next call was answered by Ray. All concerns were addressed.
Thank you for taking the time to share your feedback, Yvonne. We're pleased to hear about your experience with the service you have received from Ray. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 25, 2026
Despite the contract penalties, they heard my legitimate case of why I could not continue and decide the wave all penalties for ending the contract early. I am glad that they made it so easy.
Thank you for taking the time to share your feedback, Sevrin. We're pleased to hear about your experience with the cancellation, although we are sad to hear we will be parting ways. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you in the future. – Paul H.
Reviewed Aug. 25, 2026
Alarm problem is being resolved. I have a service order scheduled for 8 27 2026. Will see if problem gets resolved after service. Representative was polite and professional.
Thank you for taking the time to share your feedback, Wanda. We're pleased to hear about your experience with the service you have received from our team and you have an appointment for today. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Thank you for the many years of service!! Your staff has been most helpful with the recent changes in my family. I really appreciate all you have done over the years. Thank you especially to Jodi, Kelvelin, and Tonya.
Thank you for taking the time to share your feedback, Cheryl. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
I can’t remember the agent’s name, but she was very informative and also very helpful. Very satisfied with my experience. All my needs and concerns were addressed.
Thank you for taking the time to share your feedback, Connie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
I loved the interaction over the phone with the Brinks representative. She went above and beyond to help with my issue which had only a little part to do with why I called. DON'T BUY ANYTHING from TOPTIER.
Thank you for taking the time to share your feedback, Daniel. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Positive and friendly service. Overall good experience with Brinks Security system. Would recommend to others this equipment and ongoing services.
Thank you for taking the time to share your feedback, Dwight. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 24, 2026
Alex was extremely helpful, going a little beyond to help figure out issue. All is resolved and I appreciate his time and support. Issue resolved very quickly.
Thank you for taking the time to share your feedback, Charmaine. We're pleased to hear about your experience with the service you have received from Alex. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 23, 2026
Would’ve gave zero. Bought my account from top tier where I was paying 29.99. Brinks took 69.99 out of my bank account. Multiple calls and emails to have this corrected. Only told me to have my bank reverse it but still no resolution as to how they plan on moving forward.
Thank you for sharing your experience, Lisa. We take all complaints seriously and I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 22, 2026
I appreciate Brinks Home Security for their expert care, and courteous attention. They respect my questions, and respond promptly. I recommend them completely. Stay safe, and feel secure with Brinks Home Security.
Thank you for taking the time to share your feedback, Veronica. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Poor Service and Serious Account/Billing Issues. My experience with Brinks Home Security has been extremely disappointing. I cancelled my service, yet charges continued to be taken from my account when they should not have been. The customer service and handling of my account have been unacceptable. When a customer cancels service, the account should be handled accurately and billing should stop according to the cancellation terms. I have lost confidence in Brinks Home Security because of the way my account and billing were handled. I am requesting that all unauthorized charges after my effective cancellation date be refunded and that my account be permanently closed. Based on my experience, I would not recommend Brinks Home Security.
Thank you for sharing your experience, IL. We take all complaints seriously and I would be happy to review this matter and confirm your cancellation has been completed according our cancellation process terms and conditions. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you. Paul H.
Reviewed Aug. 21, 2026
We had an issue with our account. The agent was extremely friendly and cooperative. A pleasure working with Brinks.
Thank you for taking the time to share your feedback, Dr. John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Excellent Service, the customer representative provided the necessary information to learn all the information on my alarm system and the use of the key fob.
Thank you for taking the time to share your feedback, Carlos. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Today I had the pleasure of dealing with a Brinks agent by the name of Shelia. I would just like to commend her for her exceptional customer service through our entire conversation. She made sure I was well informed and very polite. She even made me laugh! In the end, she was able to help me accomplish what I was trying to get done. I appreciate that and recommend her going forward for customers needing help with their Brinks account. Thank you Shelia!
Thank you for taking the time to share your feedback, Brian. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Keisha was so kind and considerate regarding my problem. She made sure to contact coworkers that could help.
Thank you for taking the time to share your feedback, Terri. We're pleased to hear about your experience with the service you have received from Keisha and the rest of the team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 21, 2026
Customer service rep was very helpful, friendly and courteous
Thank you for taking the time to share your feedback, John. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Reviewed Aug. 20, 2026
I wish I remembered her name, she was absolutely fantastic! I was dealing with an overdraft that impacted my autopay and she helped with the information needed to submit to the bank. She also looked over my account, acknowledged my loyalty, and offered a discount. Thank you!
Thank you for taking the time to share your feedback, Dawn. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. – Paul H.
Brinks Home Security™ Company Information
- Company Name:
- Brinks Home Security™
- Company Type:
- Public
- Year Founded:
- 1994
- Address:
- PO Box 814530
- City:
- Dallas
- State/Province:
- TX
- Postal Code:
- 75381-4530
- Country:
- United States
- Website:
- brinkshome.com
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