Protect Your Home is one of the largest home security companies in the world. We have more than a hundred installation branches throughout the U.S. supporting and installing home security systems. Because we have home security system installation service centers across the nation, most locations can have an ADT monitored home security system installed within 24 hours to make sure you get immediate assistance in protecting your home and loved ones. Once your home is equipped with the security system, it is connected to a network of ADT Customer Monitoring Centers nationwide, delivering non-stop security monitoring 365 days a year.
All of our installation technicians are Protect Your Home employees, not third-party contractors, so you can count on your Security Advisor to take the time to set up your system properly, help you understand how the system works, and make sure your home and family are thoroughly protected
Protect Your Home offers friendly customer service and installation backed by reliable ADT equipment. Although they do charge installation fees, they have a great money-back guarantee.
- Great money-back guarantee
- Wide array of equipment
- Multiple contract lengths
- Installation fees
We could not be more pleased with our installation experience. Our technician was VERY knowledgeable and was able to explain everything to us in a way that we were able to understand. The process was painless.Read Full Review
The technician was professional, personable, knowledgeable, quick with installation. He created a very pleasant, seamless experience … It is easy to use and I love the beep when I open the door. It reminds me of the great investment I made.Read Full Review
How does Protect Your Home work?
Protect Your Home is an authorized provider of ADT home security systems. Protect Your Home has service centers nationwide, so most homes can have a security system installed in as little as a day. When combining the purchases, home monitoring is included with the price, so customers only need to pay a reasonable installation fee. Each system is installed with a backup battery in case there is a power blackout.
Protect Your Home cost
Protect Your Home plans start at $27.99 a month, with the most expensive and comprehensive plan being $58.99 a month. Protect Your Home also has a Theft Protection Guarantee which covers up to $500 toward a homeowner’s deductible if a burglary occurs when the system is armed.
|Basic Security with Equipment Services||$36.99/mo|
|Basic Security + Wireless Connect||$48.99/mo|
|ADT Pulse Monitoring||$53.99/mo|
|ADT Pulse Monitoring + Video||$58.99/mo|
Protect Your Home plans and packages
Protect Your Home offers five different plans: Basic Security, Basic Security with Equipment Services, Basic Security + Wireless Connect, ADT Pulse Monitoring, and ADT Pulse Monitoring + Video. Contracts range from two to three years in length. See what comes with each plan below:
- Basic Security
- This is Protect Your Home’s most basic plan. It requires a landline and incudes:
- Base system
- Control panel
- Wireless sensors
- Wireless remote
- Motion sensor
- Backup battery
- Yard sign and decals
- The Basic Security with Equipment Services
- This plan is a step up from the Basic plan. It has everything that comes with the Basic plan plus a Quality Service Plan, which is Protect Your Home’s extended limited warranty. If you’re looking for something simple but with additional comfort in the form of a warranty, this might be the right plan for you. This plan also requires a landline.
- Basic Security + Wireless Connect
- The main perk of this plan is that it doesn’t require connection via a landline. Other than that, it is the same as the Basic Security with Equipment Services plan.
- ADT Pulse Monitoring
- This plan has everything in the Basic Security + Wireless Connect plan plus home automation capabilities, like smart door locks, light, thermostats, switches and plugs. This also includes use of the ADT Pulse app so you can monitor and control your system remotely.
- ADT Pulse Monitoring + Video
- This plan is just what it sounds like — the ADT Pulse Monitoring plan with additional indoor camera usage.
Protect Your Home equipment
Every Protect Your Home system comes with the fundamental items included in the Basic Security plan, but additional equipment is also available for purchase:
- Indoor cameras
- Keypad door locks
- Door and window sensors
- Garage door sensors
- Motion sensors
- Carbon monoxide detectors
- Smoke detectors
- Leak and flood detectors
- Keychain remote
Do we recommend Protect Your Home?
We recommend Protect Your Home for their experience in the home alarm security system industry. Their plans are competitively priced, and their customer service and ADT equipment are widely trusted. They also have a good money-back guarantee in the case of faulty installation.
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WOW! That's all I can think to say. The serviceman was so knowledgeable. He REALLY cares about what he's doing and has only the best intentions for the home and family he is serving. He was dressed nicely and made me feel comfortable about having him in my home and around my children. He made sure I was very aware of how to use the system and asked me multiple times if I had any questions. He didn't seem rushed or stressed. He arrived 10 minutes earlier than scheduled and waited patiently for my arrival.
He was appropriate and personable. I really enjoyed his conversation as he worked diligently to install all of my hardware. I just can't say enough wonderful things about this person and how pleasant he was to work with. I was amazed at the difference in installation service I received with ADT compared to Vivint. I feel I have received what I need to keep my family safe. I'm hoping my years with ADT will be completely different than with my last provider. Thank you for hiring great members of society to represent your company!
The installation and activation was conducted by Evan **, one of the sweetest Christian young men I have ever met. He was very professional and thorough. I received your brochure in the mail within a few days of my husband's death. I was especially interested in the doorbell video camera. BUT, I am disappointed that the doorbell must be rung in order for me to receive an alert. My sister has a system that alerts her when anyone approaches her door. That is a feature you should add.
Since I do plan to be away from home more often, I am very pleased to have the smoke/fire and carbon monoxide detectors through your system. My log home could burn rapidly if detection was delayed. My home also has a lot of glass, so Evan's explanation of the glass breakage sensors made me aware of that issue. He also told me I should not have tools so readily available in my storage room, so I am moving those! My husband was a retired law enforcement officer and certainly helped me be more aware of possible dangers. I truly felt Evan was concerned for my safety and I appreciate his care and concern.
Our tech was great. Friendly and helpful. Knew what he was doing. On the other hand however, ADT should be more upfront about costs. It should be made clear that you have to buy *expensive* equipment out of pocket. Also, advertising monthly rates at $27 dollars a month only if you have a landline service is a joke. You know almost no one has this anymore so at the end of agreeing to financial aspect of everything you inform people that it'll actually cost close to $60 for the "cellular" service.
All that is a little deceptive. But, to top it off your promo of a $100 gift is also not clearly explained beforehand. It requires a cashiers check for $4.95. One, really? A cashier's check? Two, this seems to be set up this way to create a hassle in the hopes people don't follow through with it. Overall though, I haven't had any issues with the service so I can't complain about that. Just be more upfront with costs. We were expecting to pay nothing and ended up with a nearly $2,000 bill.
I never received a text or phone call to notify me the technician was on their way. The technician was in his personal vehicle, not an ADT one. I understand it was a late call for him but, he was quick and efficient with the install. He also got us most of the equipment we needed minus one glass breakage monitor that should be in the garage but, also kept our cost down. As for telling us what he was doing while figuring out what equipment we needed (doing the paperwork) and what he was going to install, he was quiet until it was time to install them all.
My wife was and still is confused about the whole thing and the billing. From what I gather, when we gave our credit card number during the initial call, is that it would give ADT the ability to have the charges applied after the install to expedite activation. We just received our statement in the mail and I must say, I am making a call Monday 12/3 to clarify the details of charges already billed. Other than that, my wife now feels a bit safer than before.
Best installation service that I have experienced! ADT went above and beyond with next morning installation. ADT provided discounts based on what had happened at our home (suspicious activity; individuals going through our mailbox and taking pictures of our house while at work). Further discount provided based on me being a registered nurse. I will forever appreciate that. Customer service was excellent from the first time I called, each customer rep., agent, or manager.
Our sales advisor/installation technician was awesome, his name is James **, out of the Raleigh, N.C. office. James was down-to-earth, funny, friendly, intelligent, and loves his job/what he does for his customers. He took the time to explain each device and how to work the security system. He deserves a raise, Christmas bonus, more vacation time, something. My wife and I already feel much more safe and secure with the system installed. I have referred ADT to my neighbors, and I will keep ADT for a lifetime (from one house to the next). Thank you again ADT and James! Someone there, please make sure James hears about this.
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Michael ** was my tech and he did a FANTASTIC job. Very friendly and very informative on everything to do with my equipment. His advice and technical skills really made this move very easy. Excellent employee for ADT. Thanks Michael!!
Got letter in mail that indicated it was from ADT (found out actually Protect Your Home), it was offering a special deal to me as a former ADT customer to renew with them. The letter said special rate of $19.95 per month for 12 months then it would increase for two years. I called the number and talked to two people who explained the offer as a chance to get my old system working and or upgraded if needed at no out of pocket to me plus they would include a doorbell camera. They told me they would also allow me up to $547.00 in additional upgrades. I would only have to pay in advance $99 for installation and then 36 month contract of $19.95 for 12 months and 24 months at $36.99. I asked would the doorbell video add to bill and was told yes $4.00 per month.
I paid the $99 plus tax and waited a couple of days for installer. The installer came and said that I would have to pay $299 upfront with none of the additional upgrades that I had been promised and that my monthly rate would be $59 for 36 months. He stayed on phone with someone that was telling him what to say and he stayed 2 1/2 hours wasting time trying to get me to accept his offer. He said sales department should not offer the deals like they offered me and I should just throw the letter away. He said my advance payment would be sent back to me. This kind of practice should be illegal.
They sometimes call themselves Defenders, but don't be fooled by the name. They have no idea how to start monitoring an existing system. The only thing they know how to do is to destroy the existing system and replace it with their WORTHLESS wireless system. I should have thrown them out and sued them for destroying my existing wired system where all the doors and windows were wired. Instead, I let them install their system and it has been a headache ever since.
They lost one of my payments and apparently never found it even though I provided them with documentation. EVERY month, they called and said my payment was late even though I was paying 2-3 weeks in advance. Once, I was able to get a manager and he "said" he was going to credit one month service to zero out the account. Never happened. Complained to ADT. Protect Your Home never responded. OK, they did finally respond about 3 days after I sent in a cancellation letter.
In the fall I called Protect Your Home (ie "PYH") about installing an alarm system. They did a quick install on a Friday night...with a trainee. Since then we've had nothing but a broken system. Three months after the system was installed we had an alarm, while on vacation. CHP/sheriff showed up almost 3 hours after the alarm sounded, due to technical issues with our install. I've had at least 7 service calls in the span of 4 months to fix install issues. This is because the original installation team did not perform due diligence testing to confirm if their system would work in that specific Malibu canyon. I told them that we had zero service reaching the house, but they convinced us to try it, "guaranteed".
Since the install, my family of 5 was awoken in the middle of the night, 16 times, because the system could not establish communications (either primary or alternate). However, instead of pulling the plug and letting us all walk away, PYH continued to send subpar technicians, claiming that one more service call would fix issues...serviced by "our best". We moved in May because of the Malibu fires. But the vendor continued to hold us to our contract, despite issues that surfaced many months before. I made multiple service requests for them to return to fix basic issues... Neither ADT, nor Protect Your Home was willing to accept that these issues were obviously due to communication parameters beyond their control, like cell tower locations.
However, instead of letting the contract go, they now call me every day. I stopped paying after we moved, requesting escalation to a rational person, requesting to return all hardware and walk away. It was an obvious case of good technology in a place that is not serviced by reciprocating communications. It's been 3 months now and sometimes, after the Nth explanation, Protect Your Home will decide to resort to high frequency calls: multiple times each day from different numbers. None of the reps are aware of any prior discussions. No escalations allowed.
I've asked for a credit for the remaining contract...towards a new contract with ADT, which I want to trust, as opposed to Protect Your Home, which I do not. At this point, most companies would walk away and release the customer from contractual obligations. But Protect Your Home wants to take me to collections unless I pay 75% of the remaining contract. Really? After we had to move due to fires/etc...they still want to gouge me to pay for a system that did not work since day one? This is where escalations used to solve obvious delivery issues, but this company's executives are too important to deal with real customers. So I've decided to post here and if we can't come to a rational agreement I'm going to blow it up on social media...because if we were kids at the playground, our parents would all agree that Protect Your Home is the bully and I'm just a homeowner looking to walk away with no black eyes.
Mike was very knowledgeable, professional, friendly, and easy to work with. He went over all of the options and was able to offer some suggestions to help me save some money - but still have excellent protection. He had great alternatives to ideas I wanted, but that he would not recommend. He explained everything so that I understood why I should/should not want certain things.
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