Protect Your HomeConsumerAffairs Unaccredited Brand
Protect Your Home is one of the largest home security companies in the world. We have more than a hundred installation branches throughout the U.S. supporting and installing home security systems. Because we have home security system installation service centers across the nation, most locations can have an ADT monitored home security system installed within 24 hours to make sure you get immediate assistance in protecting your home and loved ones. Once your home is equipped with the security system, it is connected to a network of ADT Customer Monitoring Centers nationwide, delivering non-stop security monitoring 365 days a year.
All of our installation technicians are Protect Your Home employees, not third-party contractors, so you can count on your Security Advisor to take the time to set up your system properly, help you understand how the system works, and make sure your home and family are thoroughly protected
Representative was thorough, respectful, precise in information and directions. Installation was quick, clean and responsive to questions/comments. Tamper switch alarm after installation was met with rapid notification, immediate direction assistance and scheduled technician visit. Technician returned to replace door sensor with the same helpful and friendly demeanor.
The installation and installer went better than expected, and I was able to get my questions answered immediately. I have now had the system for 5 days and it has worked wonderful. I had to have my cameras ordered, but I'm sure they will be here soon.
First time I ever bought a security system. When the technician arrived, he did an inspection of all doors and windows both upstairs and main floors. He also went into family room, attached garage and basement to review all possible entrances. He installed the panel in the living room explaining that they no longer needed to be by a door. He explained all options available, also review smoke detectors and carbon oxide detectors. I upgraded my plan based on all he was told to me. I feel he took the time to make sure all sensors worked properly. Taught us how to use our keypads as well as help us download app to cellphones and showed us how to work that. All in all it was an excellent experience.
Our initial installation went well and the technician was very friendly. We originally signed up for the Pulse wireless app but decided to switch to the hard-wired app in order to save money on the monthly billing. Our second technician was just as friendly and was able to complete the task quickly. I will also add that when I called to make the change, the customer service personnel were extremely friendly and helpful.
The tech was friendly, polite and knowledgeable and answered all my questions. Spent a considerable amount of time showing me the system and how to operate it. It was a very pleasant experience and I would recommend it to friends.
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The install tech was awesome. The salesperson I talked to on the phone was awesome. ADT saved me 9% on my insurance. Thus far I have nothing but good things to say about ADT. I looked at several different options and ADT was the best overall.
My ADT System was installed very quickly and efficiently by the Installer, who was a very kind, patient, and knowledgeable person, with the many questions that I had asked. I was very happy with the outcome, along with my having received a Fire-Detector and Carbon-Detector also in my home. I was fully satisfied with the excellent work performed and leaving me with a great 'Peace of Mind' insofar as home security and protection is involved, whenever I would be away from the home. Many thanks!
Our technician, Cody, was extremely professional and was able to work very efficiently and communicate with us on what he was installing every step of the way. He listened to our concerns and needs and was willing to walk us through every detail of what he was doing and why.
The gentleman who installed our system was very well mannered, addressed concerns we had and explained how we could use the system and software for our mobile phones. The whole experience was great. There had been another ADT system in this home, but it was outdated. He updated everything, explained the options available to us, and we are "happy campers" knowing our home is safe and protected.
Tech was on time, but there was an issue setting the service up which took all day. Not sure what it was but they were diligent in fixing the problem. I would recommend this product and services to a friend and or neighbors
Experience was frustrating after I inquired about wireless home protection add on equipment. Was scheduled twice by representatives. Took off from work as signature required presence of homeowner. On visit representative had no information what he was supposed to install and update. Felt sorry for myself and his ignorance. Later I contacted ADT to rescheduled again. Was rescheduled. Canceled another appointment at last moment though with prior confirmation of details and every ordered checked. Reason equipment not available. ADT needs better communication and up to date state of art services to be a leading communication industry what their industry requires promptness in timely fashion.
The girl I talked to told me it included 15 doors and windows and I only have six. The guy that came to do the work said it was only five so I had to pay for one which kind of upset me but he was a nice guy and real courteous. So I paid and then argue.
Service/Installation techs were very professional and through. All instructions on the operation of the alarm system were explained to where I was able to comprehend the information well. My services were installed on 3/26/2018. The ADT techs were dressed in uniforms that were neat and clean with their ID badges visible. They were very concerned about me as a customer to save money and my payment plan to meet my income.
Everything was fine, technicians were great even though we had a bit of a technology problem. My technicians were great even though we had just a small problem trying to get connected through the system from his iPad but after that it was smooth sailing.
I have been waiting 2 months for access cards! I have called no less than 15 times trying to find out where these cards are, if they have been sent, and get ANY confirmations!!! I was told the cards were shipped several times but didn't receive anything. Then finally told in fact the cards weren't shipped but wasn't given a reason. After yet another call I was told the cards were on back order. ADT couldn't however give a date as to when the cards would be available. I was told they would call with an update, which never happened. Again I call and explain to yet another rep and a manager the situation. I still wasn't given any update. Just a promise that ADT would call after they looked into the matter.
When I followed up, more than a month at this point, I was finally told the cards were back in production. They guessed they would be available for shipping in a couple of weeks. Yet again with another promise to call with an update that never came. Finally at 7 weeks I receive a phone call saying the cards would be shipped and verified all of the shipping information. They were not able to give me a tracking number however. The cards were shipped... in A RANDOM PERSON'S NAME!
When I called to see where the shipment was ADT told me I rejected the shipment. But if I wanted to contact the shipping company the package was on hold there. Again ADT could not provide me a tracking number, which obviously they had in order to tell me where the package was on hold. When I spoke with the shipping company however, they DID NOT have the package!! It had been sent back and they provided me with a tracking number.
My final call to ADT, after explaining myself again to another person, I spoke with another manager who simply said we would have to re-order and start fresh. Are you kidding me? It's been 2 months!!! I have spoken with so many different departments, reps, and managers yet NO ONE seems to have an explanation or a resolve. I find it utterly ridiculous that a company the size of ADT is so poorly lacking in both customer service and product solutions. At this point I would never recommend them to any community. I am looking into another provider to fill our needs.
The technician was very kind and professional. He explained things well for my wife & child to understand. My wife handled the bulk of everything so I am not too familiar with everything. When I called for information, I felt the operator could have given more complete information instead of passing it off for the technician to explain.
ADT should be thanking the technician who came to install my alarm package. He went over everything so fine and you knew all you had to know about your hook up. He was a fine young man. He kept trying to sell a new service to my system and was well schooled on it all.
The ADT installation and activation experience was very helpful in explaining the process and going over how to work the alarm system. The sale representative made the process even easy. The service technician was very patient with me and made sure that I had the best security system for my home.
Very satisfied with ADT installation and state of the art equipment. We had ADT in Arizona house, the new system installed is a huge improvement. I would recommend ADT to anyone considering home security system. Mike ** was awesome!
First and foremost, our installer was phenomenal. His name is Tony **. He was on time to our appointment and from the moment he walked into my door I felt confident in his work and the company. He walked me through everything he was doing and took his time. He made sure I felt comfortable with the install and product. I would 100% recommended ADT and especially our installer for their dedication to making their customers feel protected and cared about.
It was a lot less stressful than I expected. The Tech answered all my question thoroughly throughout the installation process. Very skilled at advising me on how to best secure my home. He was really knowledgeable and confident in performing the install. Far as I could tell it went perfect.
Your sales representative, Rene **, was outstanding. He knew the product and showed us everything that was offered by your company. He explained very clearly what each item was for. When we decided what we wanted he did not pressure us to add more to our order which is very appreciated. He was on time and very polite. He was helpful after the installation when a problem arose from our former security company. I would definitely recommend ADT to friends.
This was a reinstall as I had ADT about seven years ago. I liked the old Honeywell panel better as it both announced as well as gave a message when it alarmed. I wish ADT would activate my old panel long enough so I could update it as I am using it as a aux panel out in my "man cave" in the garage as I have a hearing loss of about 50% due to my 22 years of service in the Navy. The new panel is in the center of the house and it only "beeps" and if I'm not around I don't hear it and even if I am I still have to go over to the panel and read the message. I am 84 years old and my wife is 82 so we don't move around as well as we once use too. I like everything else about the new install.
I recently had ADT come out and install an alarm system in my daughter's home and in another home for my granddaughter. The technician was very knowledgeable and talked me into getting the latest equipment instead of the equipment listed in the brochure I received in the mail. He explained the difference and how much more effective the latest equipment would be to peace of mind for my daughter and my granddaughter. Since safety of my family is my first and foremost priority I didn't mind the extra cost. Now we can all have peace of mind.
I have been an ADT customer for over 20 years, in 3 different homes now. I am very happy with the company and the service they provide for the security of my home and the peace of mind for my family's safety. I am very pleased with customer service, technicians, etc.
From the salesman I first contacted to the technician who installed the security system, our experience has been very good. The salesman answered all my multitude of questions cheerfully and completely. I was well informed as to what to expect when the technician arrived. The technician arrived exactly on time which pleased me. The technician was an expert at what he did and kept a cheerful attitude even though the mainline computer failed and he had to do all of the work over the phone. It was a long day for him but he was still professional and had a good attitude when he left. I commend him highly!
Installer was on time and very helpful. My alarm system is easy to operate and makes me feel very safe at night, since I live alone. I think I will feel that my home is secure when I have to leave to go to work or on vacation.
I was promised 39.99 for the first year and 48.99 for the remaining 2 years. When the installer got here he pressured us into adding extra features, then told us to download the Pulse app to have control of our system from our phones. He didn't tell us that using the app would void the promotion we agreed to...driving our monthly rate up to 52.99!! Calling customer service did no good. Even talking to the manager got us nowhere. He just said it is what it is. I called ADT directly. They said they couldn't do anything for 90 days, because that’s when Protect Your Home sells them the contract. What?? To top it off, they promised a $100 gift card, which turned out I had to fill out a form and said a cashier’s check/money order for $4.95. Don't forget the cost of the money order. This is bad business. I've had gift card.
The sales technician arrived promptly and was very personable. He listened to my concerns, walked through the house, told me about the basics of the package I had purchased over the phone, and then provided me with his security assessment. We went through each step and he allowed me to pick what I felt was best for my family's situation. There wasn't any high pressured sales. After we agreed on a package, he completed the install and explained everything again. I was very impressed. One side note - when I called to schedule, the first agent should have explained more that the monthly service charge could vary if there wasn't a landline option. That is my only complaint.
They did a great job on the installation and I feel secure having ADT installed. I was told upfront that the "sales flyer price" was for using telephone lines in the house for their service. The "cellular system" would cost more by not using the phone lines in the house for their service. The installation price did increase due to additional monitors and sensors being installed on each floor in the house, as I was only quoted a price on the phone for the 1st floor. I was surprised seeing a sub-contractor show up to do the installation, but I have found out in the past that other companies do this also. The technician did a great job doing the installation and he explained everything to me about the install and service while he was doing the work. He answered all my questions and did a great job.
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