Patio Enclosures

Patio Enclosures

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.4 out of 5
See all 49 reviews & ratings

About Patio Enclosures

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Patio Enclosures Reviews

ConsumerAffairs has collected 49 reviews and 210 ratings.

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Patio Enclosures?
  • 4,308,422 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
profile pic of the author
Punctuality & Speed

Reviewed Sept. 9, 2023

I contracted in early May 2023 for a simple patio cover to be installed. It is now about 120 days later and no work has been started. All I've gotten are "updates" that CAD drawings were in process and that waiting on permits. I just glad I didn't ask them to build something more complicated like a 3 or all seasons room. At this point, I'm hoping it will be finished by summer 2024. I would never recommend them.

Thanks for your vote! Report
Customer ServiceCoveragePunctuality & SpeedStaff

Reviewed Aug. 23, 2023

First, there are 2 stars because we have loved our sunroom. It is one of the most used rooms in our home. If we didn't love it, there would be one star. I contacted Patio Enclosures in Mar-April 2023 regarding the soggy flooring in my sunroom built in Nov 2019. There's seldom anyone available to answer the phone and there is almost never anyone available to discuss a warranty issue with. I've been repeatedly promised that repairs would be completed and no one ever delivers. On July 2, 2023 PE was finally scheduled to disassemble the room and correct the flooring problem, then reinstall. Instead they cut a hole in the floor to see what was underneath, covered it with plywood (see my profile picture), & left saying it had to be elevated to the next level for repair.

Mike ** - one of the supervisors made my day when he returned my call in late Jul-early Aug to tell me "we are waiting on the concrete guy to free up on a job in Indiana. He'll come measure & give us an estimate for the flooring, then we'll schedule everything." The concrete guy never came, no one ever called. I've left several messages for Justin ** who's the PE district supervisor - no response. Today, after calling several of their area numbers, I reached a very professional scheduler (Theresa) in KY who said they had my warranty work on the schedule to disassemble and reassemble the sunroom between Sep 12-14.

I asked, "so when is the concrete being poured?" She said they were installing another deck (aka wooden floor). I rebuked & she agreed to contact Bill (who was supposed to call me about my job 1.5 wks ago, but hasn't and PE won't give me his number) to see when the concrete was being poured. Theresa called back to say the concrete guy is so booked up so he can't get here until Sep 18 and they don't have a rebuild date for me after the concrete is poured. So now, we'll have a nasty muddy, snake & bug mess to deal with in hopes that the concrete guy comes through this time.

It seems that no one is at the helm in this company. It is so upsetting that my warranty work is on the back burner like they're hoping I'll vanish. When I'm able to speak with anyone in PE, they are professional & courteous but it's like a giant loop of errors, misinformation, misleading information completely devoid work. When my warranty work is satisfactorily completed, I'll happily return to upgrade my rating, but for now, I have to pay for an expensive sunroom that is unusable and an invitation to termites!

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Sunroom Addition Contractors delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 17, 2023

    Employees routinely showed up late and missed appointments altogether without even giving me a courtesy call. They promised a design that was not achievable. My point of contact would not answer my emails for weeks before I found out she was fired. Nobody reached out to me the entire time. I was promised a discount in writing, which I never received. I had to beg for the new 3D rendering for over a month to provide the change to my HOA. After the installation, I noticed my sliding door won't shut correctly, so now I have to wait over a month to fix it. There is glue and tar on every piece of glass installed. My contact said they would schedule someone to clean the glue, but they haven't answered my email and calls for over a week. Most unprofessional people I have ever dealt with in my life.

    Thanks for your vote! Report

    Reviewed Aug. 1, 2023

    I was told a year ago someone would come out and repair my window. Nobody has come. The room pours water during a rain storm. I filed a complaint with GreenSky, but they are hard to deal with also. Stay away from this company!

    Thanks for your vote! Report

    Reviewed July 28, 2023

    After 14 or more visits my patio is still not correct. They don’t show up when they say they will. I’m left with a room that is not complete. Terrible construction and very cheap materials. The salesman is no longer with the company and I’m left hanging. Do not use this company.

    Thanks for your vote! Report

    Reviewed May 31, 2023

    A Neighbor referred me. I have had a great experience. The Sales Representative, Deborah, came to our home and demonstrated their high quality Sunroom. We were impressed with the product and the representative. Very professional and informative. We would recommend this company in a heartbeat!

    Thanks for your vote! Report
    Installation & SetupStaff

    Reviewed May 31, 2023

    My experience with Patio Enclosures, Philadelphia Office in Bensalem, was excellent. My salesman, James **, listened to what I wanted, thoroughly explained their product and designed the perfect patio enclosure - using my existing canopy, which is what I wanted. The materials came in earlier than expected and were perfectly installed. Everyone that I came in contact with in this company was courteous, professional and a pleasure to work with. I am very happy with my enclosed patio and recommend them highly.

    Thanks for your vote! Report

    Reviewed April 19, 2023

    Our patio enclosure roof has significant structural issues. Severe sagging of the roof and headerbeam is sagging too. The Rep. quoted a huge price to fix it. I did have the regional rep come out and look at it but he said he was surprised it lasted as long as it did. Apparently has the same issue with the older patio enclosures due to compressed cardboard used as support within the roof panels. They now use an aluminum extruded support system to prevent sagging which he quoted me $35,000 to fix the issue. Why isn't this covered in the transferable warranty?

    Thanks for your vote! Report

    Reviewed Feb. 1, 2023

    Signed contract 4/2021 for a 4 season sunroom 16 x 10 for $49k to include a deck to be built by Great Day. It leaks water and air and glass is different colors. Poor design and shoddy construction. Ready to call my lawyer.

    Thanks for your vote! Report

    Reviewed Dec. 29, 2022

    I asked Patio Enclosures of Taunton MA for a quote to enclose a porch. They provided the quote and design, I paid the 30% down payment to get the work started. After weeks of waiting, they informed me that they would not be able to perform to work as quoted. I asked for my money back, but they declined to reimburse me, holding back $1000 for “administrative fees”. 6 months later I am still fighting to get resolution on this. Beware of this company! They have no interest in performing a service, rather they try to scam people using predatory contracts.

    Thanks for your vote! Report
    Loading more reviews...

    Patio Enclosures author review by ConsumerAffairs Research Team

    Patio Enclosures has been in business since 1966. The company sells several types of sunrooms, including patio rooms, year-round sunrooms, conservatories and sunroom kits. Its headquarters are in Cleveland, where all of its products are manufactured.

    • Free construction guide: Anyone can visit Patio Enclosures’ website to download a complimentary construction guide. Some of the content in the guide is promotional and specific to Patio Enclosures, but it also has information about measuring, site preparation and building permits that will benefit consumers who choose a different company.

    • Comparison chart: Consumers who aren’t sure whether to choose a seasonal or year-round sunroom, patio room or conservatory can use Patio Enclosures’ comparison chart to see the features and options for each of the company’s offerings.

    • Customer design: Patio Enclosures cuts and tempers all the glass for the sunrooms it builds. In-house glass cutting and tempering allows the company to fully customize the design of a room and its window sizes.

    • Free consultation: Interested consumers can schedule a free in-home consultation by visiting Patio Enclosures’ website. Sale representatives are available seven days a week. During the consultation, the representative will recommend products based on the homeowners’ desires and the building and landscaping limitations as well as provide estimates.

    • Warranties: Patio Enclosure sunrooms have a limited lifetime warranty on the glass, seals, frames and all other manufactured parts. The warranty is good as long as the original purchaser owns the home.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Patio Enclosures Company Information

    Company Name:
    Patio Enclosures