Patio Enclosures

I contracted in early May 2023 for a simple patio cover to be installed. It is now about 120 days later and no work has been started. All I've gotten are "updates" that CAD drawings were in process and that waiting on permits. I just glad I didn't ask them to build something more complicated like a 3 or all seasons room. At this point, I'm hoping it will be finished by summer 2024. I would never recommend them.

First, there are 2 stars because we have loved our sunroom. It is one of the most used rooms in our home. If we didn't love it, there would be one star. I contacted Patio Enclosures in Mar-April 2023 regarding the soggy flooring in my sunroom built in Nov 2019. There's seldom anyone available to answer the phone and there is almost never anyone available to discuss a warranty issue with. I've been repeatedly promised that repairs would be completed and no one ever delivers. On July 2, 2023 PE was finally scheduled to disassemble the room and correct the flooring problem, then reinstall. Instead they cut a hole in the floor to see what was underneath, covered it with plywood (see my profile picture), & left saying it had to be elevated to the next level for repair.

Employees routinely showed up late and missed appointments altogether without even giving me a courtesy call. They promised a design that was not achievable. My point of contact would not answer my emails for weeks before I found out she was fired. Nobody reached out to me the entire time. I was promised a discount in writing, which I never received. I had to beg for the new 3D rendering for over a month to provide the change to my HOA. After the installation, I noticed my sliding door won't shut correctly, so now I have to wait over a month to fix it. There is glue and tar on every piece of glass installed. My contact said they would schedule someone to clean the glue, but they haven't answered my email and calls for over a week. Most unprofessional people I have ever dealt with in my life.

I was told a year ago someone would come out and repair my window. Nobody has come. The room pours water during a rain storm. I filed a complaint with GreenSky, but they are hard to deal with also. Stay away from this company!

After 14 or more visits my patio is still not correct. They don’t show up when they say they will. I’m left with a room that is not complete. Terrible construction and very cheap materials. The salesman is no longer with the company and I’m left hanging. Do not use this company.

A Neighbor referred me. I have had a great experience. The Sales Representative, Deborah, came to our home and demonstrated their high quality Sunroom. We were impressed with the product and the representative. Very professional and informative. We would recommend this company in a heartbeat!

My experience with Patio Enclosures, Philadelphia Office in Bensalem, was excellent. My salesman, James **, listened to what I wanted, thoroughly explained their product and designed the perfect patio enclosure - using my existing canopy, which is what I wanted. The materials came in earlier than expected and were perfectly installed. Everyone that I came in contact with in this company was courteous, professional and a pleasure to work with. I am very happy with my enclosed patio and recommend them highly.

Our patio enclosure roof has significant structural issues. Severe sagging of the roof and headerbeam is sagging too. The Rep. quoted a huge price to fix it. I did have the regional rep come out and look at it but he said he was surprised it lasted as long as it did. Apparently has the same issue with the older patio enclosures due to compressed cardboard used as support within the roof panels. They now use an aluminum extruded support system to prevent sagging which he quoted me $35,000 to fix the issue. Why isn't this covered in the transferable warranty?

Signed contract 4/2021 for a 4 season sunroom 16 x 10 for $49k to include a deck to be built by Great Day. It leaks water and air and glass is different colors. Poor design and shoddy construction. Ready to call my lawyer.

I asked Patio Enclosures of Taunton MA for a quote to enclose a porch. They provided the quote and design, I paid the 30% down payment to get the work started. After weeks of waiting, they informed me that they would not be able to perform to work as quoted. I asked for my money back, but they declined to reimburse me, holding back $1000 for “administrative fees”. 6 months later I am still fighting to get resolution on this. Beware of this company! They have no interest in performing a service, rather they try to scam people using predatory contracts.