Patio Enclosures

Signed contract 4/2021 for a 4 season sunroom 16 x 10 for $49k to include a deck to be built by Great Day. It leaks water and air and glass is different colors. Poor design and shoddy construction. Ready to call my lawyer.

I asked Patio Enclosures of Taunton MA for a quote to enclose a porch. They provided the quote and design, I paid the 30% down payment to get the work started. After weeks of waiting, they informed me that they would not be able to perform to work as quoted. I asked for my money back, but they declined to reimburse me, holding back $1000 for “administrative fees”. 6 months later I am still fighting to get resolution on this. Beware of this company! They have no interest in performing a service, rather they try to scam people using predatory contracts.

I called to set up a consultation as advertised on tv for my patio and got the main office who then told me since I had a mobile home the local office would have to call me to set up a consultation. No problem I leave my number. Two weeks gone by no call so I call back again and explain. They say they will note it and make sure they call me within a day to week this time. Still no call. I then called back and got the number to their local office direct and called and left a message on their voicemail. They must not need the business if you can’t even set up a consultation with them. Anyway no call back but funny I got a flyer from them in the mail.

They tried for my business calling every day three times a day for two weeks. The day of the 10:00 appointment for an estimate nobody called or showed till 20 minutes later. This shows me that they ARE NOT the company to do the work. A call saying they were running late after I left work for this is unacceptable. I guess they don’t care about the customer only about their pocket. It is not good customer service.

Updated on 08/13/2022: Again, negative 10 stars, and a warning! Although they had me convinced that they would deliver, they really only told me anything that would shut me up! Yesterday was supposed to be joyful, as the deck and sunroom was to be completed. They are getting their $$$, but that’s the only thing organized about this “company”. EVERYONE is subcontracted, mostly out of town. Won’t find a Google review, because they don’t DO Google. I know why… Next stop BBB.

We obtained the service of this company to replace our existing 3 season room. The experience was not pleasant. Had them come out to take measurements in September 2021. Work didn't start till July 2022. The crew they sent to start the demo were unprofessional, they Google and Youtubed on how to demo and build a sunroom. My next door neighbor who does construction for a living had to show the crew how to pour the footings and set the posts.

I paid 51,000 for a 12 x12 sunroom last year. First they were 4 month late in putting it up. Finally finished in early October. Too late to use. Now it's July 2022. My room is still leaking and they have been here numerous times. Got home last night and a big puddle of water. I have had flooring in my living room for 9 months. I was gone all winter, so I don't know what happened then. Still unable to use this extremely expensive room. Supposed to be guaranteed for life. Also, the electric work was not included or the flooring. I'm a elderly woman, feeling victimized!!!

Despite Patio Enclosures' assurance; my enclosure roof was not able to support the winter snow loads. I found myself shoveling several times each winter. Subsequently, the roof sagged and the sliding doors failed to operate. For fear of collapse, I finally put the enclosure into several 40 yard dumpsters. What a waste of time and money!

I signed a contract 7/2020 to have my deck screened in. The contract was completed 3/2021. I had to call multiple times about the quality of work and to see when the project would be finalized during these times. The quality of the screen used was very poor. The replacement screen that I paid to have put in by their subcontractors cost me $500. I noticed the screen was a much better quality. I called customer service to have the remainder screen replaced at no cost to myself after I discovered that cheaper screen had been used. The ticket was escalated up to management. I never received a return call after multiple phone calls. Project was over $7000. I will not use them again.

Small patio enclosure was contracted (5' x 20') in January of 2021. Experienced poor communication from permit to 1/20/2022. It took that length of time to get punch list completed and product installed properly. Voluminous changes in internal personnel caused delays, inaccurate communication and overall poor customer service. Numerous issues were encountered throughout the project, (too many to list here ). A number of installation standards were omitted of which at this time will not resolved. Promises were not kept regarding work to be done, screens that were damaged at shipment were never replaced or addressed as of date. Appears they have no idea what customer service is or customer satisfaction. Poor quality company.