About Patio Enclosures
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I called to set up a consultation as advertised on tv for my patio and got the main office who then told me since I had a mobile home the local office would have to call me to set up a consultation. No problem I leave my number. Two weeks gone by no call so I call back again and explain. They say they will note it and make sure they call me within a day to week this time. Still no call. I then called back and got the number to their local office direct and called and left a message on their voicemail. They must not need the business if you can’t even set up a consultation with them. Anyway no call back but funny I got a flyer from them in the mail.
They tried for my business calling every day three times a day for two weeks. The day of the 10:00 appointment for an estimate nobody called or showed till 20 minutes later. This shows me that they ARE NOT the company to do the work. A call saying they were running late after I left work for this is unacceptable. I guess they don’t care about the customer only about their pocket. It is not good customer service.
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Updated on 08/13/2022: Again, negative 10 stars, and a warning! Although they had me convinced that they would deliver, they really only told me anything that would shut me up! Yesterday was supposed to be joyful, as the deck and sunroom was to be completed. They are getting their $$$, but that’s the only thing organized about this “company”. EVERYONE is subcontracted, mostly out of town. Won’t find a Google review, because they don’t DO Google. I know why… Next stop BBB.
Original review: This company is actually a myriad of subcontractors, so good luck with communication. Mine are from out of town. Oh, and they lie to you while they screw you, disrespectfully, by one. But they all lie, so it’s all disrespectful. But they get their $$, because it’s all been prearranged, just like the job was… My yard is trashed, use of my driveway is limited, my blood pressure is off the charts, and I can’t believe anyone. Would not recommend at this time, but will gladly update as needed.
We obtained the service of this company to replace our existing 3 season room. The experience was not pleasant. Had them come out to take measurements in September 2021. Work didn't start till July 2022. The crew they sent to start the demo were unprofessional, they Google and Youtubed on how to demo and build a sunroom. My next door neighbor who does construction for a living had to show the crew how to pour the footings and set the posts.
You could tell the crew didn't take pride in their work, leaving exposed wood on the decking not notching out the trim that went around an outlet. When asked if you were going to leave it like that we were like no it's not in the plans and if we wanted those made would be extra cost. After a lot of kicking and screaming they corrected the issues. Becky one of the project supervisor stopped taking my call. Only through email customer service. Wasn't pleasant at all, at one point a crew didn't show up for almost 2 weeks when inquired why were told that they were having a hard time getting people to come work. Highly do not recommend this company. Do your homework if you want a 3 season sunroom.
I paid 51,000 for a 12 x12 sunroom last year. First they were 4 month late in putting it up. Finally finished in early October. Too late to use. Now it's July 2022. My room is still leaking and they have been here numerous times. Got home last night and a big puddle of water. I have had flooring in my living room for 9 months. I was gone all winter, so I don't know what happened then. Still unable to use this extremely expensive room. Supposed to be guaranteed for life. Also, the electric work was not included or the flooring. I'm a elderly woman, feeling victimized!!!
Despite Patio Enclosures' assurance; my enclosure roof was not able to support the winter snow loads. I found myself shoveling several times each winter. Subsequently, the roof sagged and the sliding doors failed to operate. For fear of collapse, I finally put the enclosure into several 40 yard dumpsters. What a waste of time and money!
I signed a contract 7/2020 to have my deck screened in. The contract was completed 3/2021. I had to call multiple times about the quality of work and to see when the project would be finalized during these times. The quality of the screen used was very poor. The replacement screen that I paid to have put in by their subcontractors cost me $500. I noticed the screen was a much better quality. I called customer service to have the remainder screen replaced at no cost to myself after I discovered that cheaper screen had been used. The ticket was escalated up to management. I never received a return call after multiple phone calls. Project was over $7000. I will not use them again.
Small patio enclosure was contracted (5' x 20') in January of 2021. Experienced poor communication from permit to 1/20/2022. It took that length of time to get punch list completed and product installed properly. Voluminous changes in internal personnel caused delays, inaccurate communication and overall poor customer service. Numerous issues were encountered throughout the project, (too many to list here ). A number of installation standards were omitted of which at this time will not resolved. Promises were not kept regarding work to be done, screens that were damaged at shipment were never replaced or addressed as of date. Appears they have no idea what customer service is or customer satisfaction. Poor quality company.
I was excited to work with this company. We met, signed a contract and all seemed well until 3 weeks later they said our deck wasn't up to standards to build the patio on, after telling us it was perfectly fine during contract signing. I tried to get my deposit back because the total cost was completely different having to replace the deck, but they refused (they wanted to keep $2500) because it was more than 3 days after contract signing. Long story short, after a lot of back and forth it took a strong letter from an attorney before they agreed to a refund. This company is unethical and untrustworthy. Make sure you know what you're getting into before signing a contract with them.
I signed a contract with Patio Enclosures in Feb 21 to build a 4 season sun room and expand the deck. 3 week forecast to complete is at 14 weeks and counting. They messed up the design, CAD drawings don't match cut sheets, and the factory has no quality controls. At this point, have been waiting over 12 weeks for a wall panel. 2 windows and the slider were installed with defects from the factory. The deck expansion has numerous issues including the new deck posts are not square, deck boards are not flush with the frame board, facia board on deck front does not match existing. Communication from the company is poor at best. Do not use this company! If I could have give "zero" stars I would have.
Patio Enclosures author review by ConsumerAffairs Research Team
Patio Enclosures has been in business since 1966. The company sells several types of sunrooms, including patio rooms, year-round sunrooms, conservatories and sunroom kits. Its headquarters are in Cleveland, where all of its products are manufactured.
Free construction guide: Anyone can visit Patio Enclosures’ website to download a complimentary construction guide. Some of the content in the guide is promotional and specific to Patio Enclosures, but it also has information about measuring, site preparation and building permits that will benefit consumers who choose a different company.
Comparison chart: Consumers who aren’t sure whether to choose a seasonal or year-round sunroom, patio room or conservatory can use Patio Enclosures’ comparison chart to see the features and options for each of the company’s offerings.
Customer design: Patio Enclosures cuts and tempers all the glass for the sunrooms it builds. In-house glass cutting and tempering allows the company to fully customize the design of a room and its window sizes.
Free consultation: Interested consumers can schedule a free in-home consultation by visiting Patio Enclosures’ website. Sale representatives are available seven days a week. During the consultation, the representative will recommend products based on the homeowners’ desires and the building and landscaping limitations as well as provide estimates.
Warranties: Patio Enclosure sunrooms have a limited lifetime warranty on the glass, seals, frames and all other manufactured parts. The warranty is good as long as the original purchaser owns the home.
Patio Enclosures Company Information
- Company Name:
- Patio Enclosures
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