Patio Enclosures Reviews

The other contractor did not talk about the things that Patio Enclosures did. He did not give me that same feeling that it is a quality craftsmanship of not just the product, but the company behind it, and that if anything were to go wrong, he would come back. He didn't provide that level of assurance. And not that I would look into it, but that was what sold me on Patio Enclosures.

I met with a representative of the finance company who provided me with her name and contact information should I ever have any problems. She let me know during the process that there would be some legal documents that would require my signature. And then once these signatures had been attended to, it would allow their company to pay an incremental payment for the materials that would either need to be ordered or made. She kept in contact with me throughout the process, letting me know where we were in the order, when each payment was due, and when I could expect the installer to come out and begin the installation.

Everything happened like clockwork. I received a call from the installer with the installation date, and they arrived exactly when they said they would. I expected two or more people, but it was just one installer. He took measurements again just to make sure that the item that he had was according to the fitting or the measurements for my patio. Then he got to work. And within a couple of days, he was done.

The final product was beautiful. It was something that was far overdue and my wife loved it. One of the first things we had to do was to get some carpeting or floor coverings so that we could begin to do some other things, which I should have known. But it became somewhat of a domino effect. We made the porch beautiful and along with that, we couldn't have the same furniture inside. When we got the new floor coverings, we also started looking for furniture to replace what we had. We extended our deck just outside of the patio, which gives us more living space for putting the furniture that was in that little patio enclosure into the outside. This created an opportunity for us to upgrade our whole living space, and everything is perfect.

When the installer finished his work, he told me the maintenance that the enclosure requires and what I should expect. He showed me how to lock the sliding doors and the sliding screens. But we would like him to come out and show us again how to lock the door. I don't wanna break any of the mechanisms and mess up my contract. Those who are considering Patio Enclosures can look at all of the people who can do this kind of work. But before they finalize on whatever arrangement that they ultimately select, they should be careful. They may be taking a risk if a company cannot duplicate what sold us to Patio Enclosure and make them feel comfortable in what they're about to do, without having seen any of their work other than what's online.

I don't like spending any money if I don't have to and I wanna spend the least amount that I can, if possible. But there are some things you just cannot put a price on. You pay for what you get. And we got a quality patio enclosure. The company lived up to its promise. About four years ago, my wife wanted something economical and we didn’t have the money for full enclosed with the glass. We did some pricing and called many companies. But we didn’t have that much to spend on it. Patio Enclosures provided quality work and my wife appreciated the price.

They sent a sales representative out, who was a very nice gentleman, and he went through a lot of the options with us. His name was Jim and he spoke to us for a while, trying to figure out exactly what our needs were. We considered either putting a patio enclosure on the front of the house or on the back of the house, and the front of the house won out. We have very nice French doors that go from the patio into the house. And we picked out all those French doors and the styles. Everything came out perfectly. We relied on Jim a lot to tell us what worked together and what didn't work together. And he made the whole process really easy.

We enjoyed the entire process with them and it was a worry-free type situation. We have a small house anyway, so we were really looking forward to having the addition put on. They had an installation manager who I worked closely with. His name was Young and he was the person I coordinated with from day to day to know when activities were going to take place. There was a certain period of time where my wife and I had to be here, so we had to schedule to make sure that we were at home during those times when those critical parts of the work were taking place. But overall, everything went really smoothly. The coordination and the communication were key to the job going off very successfully.

We've totally moved our entire living room out of the house and into the sunroom. Then, it's now our formal dining room. We've moved the dining table in there and we've got that all situated. But we've got a couch out here, a television, and a nice sitting area. My wife put up drapes all around and she's got a lot of her plants out here. They also built a nice set of wooden steps out in front, and it wasn't part of the Patio Enclosure job, but I put in a new sideway over to the driveway.

It looks fabulous in here and it's very spacious for us. We're used to a standard size ceiling and our sunroom has a cathedral ceiling in it. There's the custom windows in the dormer at the end of the roof and you can see the daylight. It's our favorite room in the house now, hands down. Also, we live on a big circle and we have a lot of neighborhood walkers who walk outside. Everyone is asking us how everything is going and they're really impressed by how nice it looks. And they haven't even been inside, but it looks really nice from the outside.

I have two brothers, an older brother and a younger brother, and their families came over over the Memorial Day weekend a few weeks back. We had an open house that showed off the patio and they really liked that. They were very impressed by it. So, I tend to rant and rave about how nice it is and that Patio Enclosures did a very good job. With them, you can rest assured that it's going to be a quality construction. Since I just retired, I didn't want to go into a situation where I would manage a whole construction job. But I didn't have to worry about that, because Young and Mike, who was Young's boss back, took care of everything. We just sat back and watch it materialize before our eyes.

We had a problem early in the construction and that was when they were putting in the pilings that go into the ground. They hit my main sewer line coming out of the house, but they got on the job and had it fixed very quickly. There was a period of time where we couldn't flush the toilets on the house until they got it fixed. But it was hours, not days, because they jumped right on the problem, had it cleaned up, and back to normal. Mike was very responsive. If I had any issue, he got it taken care of. So, I would do it all over again.

I didn't want the cheapest and I wanted the best. So, I didn't do price comparison, but I got value for the money. I ended up with very good products that my wife and I are both very happy with. Everything here was done correctly and it was done to code. We had all the county inspectors come out to inspect the framing, insulation, electrical, and HVAC system. There are no aesthetic details or aesthetic defects either. It looks like it was a perfect construction, which is unusual today.

I saw a couple of Patio Enclosures through advertisements, pamphlets or packets, and I captured something on the internet too. It looked great, so I called and set up an appointment. The sales representative spent a lot of time with us. I talked about it, and he did a 3D elevation drawing. It was right on. Having been an appraiser for many years, I knew something about the materials, and the product was solid and high quality. I told him that it was exactly what we wanted, so we went ahead and wrapped it up. The installers were excellent tradesmen and I spent a lot of time watching them work. I was impressed with how skilled they were. There was one area where the existing brick border wasn’t perfectly straight, and the installer took the time to explain why he needed to keep the base perfectly straight and plumb to avoid putting pressure on the glass panels. The enclosure turned out wonderful.

The only setback was that the door that was ordered wasn’t going to work, so it had to be reordered. The factory built the door exactly based on the measurements, but they were off a little bit where they couldn't be adjusted from the guys’ standpoint on the installation. But they got it as soon as they could. They came back about three weeks later to install the new door. It wasn’t a big deal. Two people and the lead guy worked on that door for probably three hours. They made adjustments and took their time on it. The final product is just super. It looks nice, and the neighbors have complimented it. From A to Z, every turn was professional. The installers were highly skilled and took great pride in their work.

I’m impressed with Patio Enclosures. They've done a great job. I've been around construction, residential, and commercial for many years. And I don't have the skill in any way as these people do. I can't fix anything or probably build anything, but I've observed it and seen people, the product and know the process. I was very impressed with the knowledge that the sales rep had and for his patience. He worked with me to customize something that I envisioned. And we did it.

The price, based on the product that I got and the labor, is very fair. I was sold on the quality of the product. Some of the patio additions and other products I’ve seen add some value, but maybe not as much as what they cost because of the quality of the construction and the quality of the installation. But with this one, it will be a selling point. As someone who has spent many years around residential and commercial construction and property appraisal, this enclosure added real value to the property.

The whole procedure was a standout. They exceeded my expectations every step of the way. The sales lady was very good. She was like in her 30s, but she had been doing this for a while. She was very informative about her products. And she described everything. She brought samples out and went over every little detail. She was excellent. The installation was also excellent. It was two guys who came out and did it all. They knew what they were doing. They didn't hem haw around and that, and they knew from one step to the next step. They were easy to talk to, told me what they were going to do and how to do it. The salesperson who went over said, "This is what we're going to need to do." Because I had some four-by-four posts that looked a little shaky. She relayed that to them, and they came in with new four by fours and put them in and did a great job.

I would recommend Patio Enclosures. My neighbors already talked to me and said, "Who did that?" I let them know. Anybody that would ask me, I would say, "Go to them." It was much nicer experience talking to them when they came out to do their measuring and get everything down and better than the competitors that came in to give me a price. They were very professional, knew what they were talking about, and made sure you knew what they were talking about. I'm very satisfied with the whole experience.

The rep answered all my questions. We went through the costs of what I was thinking of and she got it down to what I could afford and basically the design. We talked about design, and she answered all my questions there. We sat down for well over an hour, and by the end of our conversation, I was kind of set on what I was looking for and comfortable with the cost of it.

We had to go through some red tape with the town of Yarmouth because they had to apply for a building permit, which I wasn't quite thinking about. The original appointments that I went to with the home shows, they mentioned that a building permit wasn't necessary, but for the town of Yarmouth, it was. Along with the building permit, I also had to schedule a survey. The original meeting with the representative was in April of last year, and I reached out to a survey company. This was Cape Cod, so when it gets to the summertime, they're booked. So, I couldn't actually get the survey scheduled until November, through the end of the actual publish of the survey didn't happen until December, and then to get back to the town of Yarmouth for the actual approval of the building permit happened in January of this year.

As far as scheduling the construction, when I sat down with the original rep, we were talking about a couple of weeks for different things. The schedule of the payments that would coordinate with the first signing of the contract to the second of the ordering of the billing materials, to the third of scheduling the dates, but this ended up running to well over six months to almost a year. So, the scheduling of the construction happened a lot later than I anticipated. But on a good note, this was in the last couple of months, so it’s up to this summer.

I was given an approximate timeline. I had a full understanding of what the steps were necessary to finish the construction. But because this was happening at the tail end of winter, the weather was an issue. So, on the day that it was scheduled to start, it couldn't start because of the weather conditions. Then there were a couple of days during the first couple of weeks that they couldn't work because of weather conditions. So, all in all, it was kind of like a play by ear type of situation, which I was comfortable with because I had good communication with the construction crew. But it took a little longer than Patio Enclosures and I would have liked it.

Everybody from Patio Enclosures was very easy to talk to. I could pick up the phone and reach them with no problem at all. So there was always somebody to talk to. I was also very thoughtful of the way that they kept in touch with me through this prolonged process because of them having to go through a building permit, then go through a survey, and get the final approval from the town. Everything took so much longer because of the red tape situation. But on the whole, there was always communication between Patio Enclosures and me to make sure that we were on track.

The only issue is that my screen falls out when I open it. I have a work order in, but it's been two, going on three weeks. I was gonna call up Kathy, our rep, to find out when I can expect someone to be here. Other than that, from Dan, the sales rep, all the way through the whole thing, I had no problem. People should call Patio Enclosures. The people were easy to contact. They took care of me and the whole nine yards.

Their customer service was good. Because when I called and left a message, they called me back within 24 hours. They got back to me. I was also happy with the installation process. The gentleman who did it was fine. I felt bad for him because it was just him doing it. Even though he was experienced and he knew what he was doing, I felt that they could have done two people just to make things easier for the installer.

I told them what I wanted and how I wanted it to look, and we absolutely love it. I was a little disappointed in the handles. Not that they're not good handles, but because I wanted a different style. But overall, the handles are fine too.

We had an issue with the product when it came in. We noticed it after it was installed that one of the windows had a crack in it. Then, we had gotten a lot of rain after it was installed, and we noticed after it stopped raining that there was a hole in the screen. We are aware that they don't warrant the screen, but it was three days afterwards, and they said that they would come in and replace the screen. And they were replacing the door that was cracked, too.

Things are expensive, and this was very expensive. We were prepared for the expense of it, but we were surprised how expensive it was to do this. But overall, we're very happy with everything. I was very satisfied. When I called them and had questions at any given time, they were there, or they called me back and answered the questions.

Working with Patio Enclosures was awesome. They were very professional and friendly. They explained how everything worked. When they were done with the installation, they washed all the windows and all the glass doors, and it was spotless when they left. The price was more expensive than I thought it would be, but now that we've done it, it's worth it.

Patio Enclosures rescheduled a couple of times, but the salesman was good. The customer care person was outstanding. And the two gentlemen who came to install the screened-in patio was top-notch. They installed it in eight hours. It's now bug-free. Make sure you get different quotes, and talk to the customer care, because he was able to give me more discounts than the regular salesman who came out.

Our enclosure was done professionally, and the big thing is, it was done in a day and a half. I like the speed in which it was installed. Our space is now enclosed and we can see through the screen. That’s important. It’s almost invisible. The sliding windows were important as well. We still have some work to get done, as far as putting in flooring and stuff, but it’s nice to sit out there and get some fresh air.

Down here in the South, they have screened-in porches, which you can enjoy because it's either too hot or too cold, or there’s pollen. But with the enclosure, you can enjoy it all year round, which is the main thing for us. You can go out and don't have to worry about the bugs or the pollen, or being too hot or too cold. It maintains the temperature well. The doors are nice and wide, making it easy to move things in and out. The windows are easy to open and close, depending on whether you want fresh air or maintain the temperature in the room. They're well designed and look sturdy. I just leave the door open, and the air from the house goes in there and keeps it comfortable.

People who are considering a project with Patio Enclosures should do it as soon as they can so they can enjoy it. Don't get a screened-in porch, get a sunroom instead. Price-wise, it was a good value and worth it in the long run. You pay a little bit up front, but you get to enjoy it for the life of the house. Patio Enclosures was good. If I had questions, I called them up, and they responded. They should keep doing what they're doing.

The installation took about two and a half days because they were doing ours and our neighbor's right behind us at the same time. Everybody was so polite and respectful. They answered our questions and always cleaned up after themselves very well. The new space looks nice and clean, and it looks like it was always there. It's given us a lot of privacy and extra comfort. It gives us more value to our home, and it gives us extended living space. We use it a whole lot more. The quality and the finished product also looks very professional. I'd tell others to have Patio Enclosures come out and give a quote. You can ask them any kind of questions you have, and they'll answer them honestly.

The construction process went quickly. The salesman said it'd be 10 weeks, but it took only about three weeks. Better communication is needed between the guys putting it in and the guys who come out and measure everything. But we love the final product, even though it’s pricier than what we wanted to spend on it. Heather from Patio Enclosures needs to get more credit than anybody. She would get everything scheduled as quickly as she could. A guy came out and took some measurements, and there must have been confusion between him and whoever he dealt with on making the new part. They made the new part wrong, so they had to do it again. Heather made sure everything was taken care of. She was on top of everything, more so than everybody else.

I love being able to sit out there anytime I want and not be eaten up with bugs or flies or bees. If it's a little cool out, a heater can be put out there. We haven't had the enclosure in the winter yet. It's a lot to keep up with cleaning all that glass, but when it is clean, it stands out. We've only had it for three months and some things seem like they could be a little better constructed. I like how you can hardly even tell there’s a screen there. But the birds running into it are going to take a toll on it. I’ll probably end up having the screens replaced every year or two, because there are fine wires and the birds break the wires on that unit. We just liked what Patio Enclosures had. Hopefully, it adds value to our house down the road and we don't plan on going anywhere anytime soon.

I called Patio Enclosures, and I had an appointment. The salesperson was really quite amazing. He was very nice, Jason, and I really trusted him. I said, “We have a wedding that I'm going to, and I have a lot to do with it. It's my niece’s. May 30th,” He said, “Don't worry. It'll take a couple of months for us to order the windows and get them in.”

They ended up calling me and said, "Oh, we're going to put the patio in on May 15.” I said, "Oh, I wasn't expecting that, because right now, I've got so much going on with the wedding.” Sam from the office was very rude with her comments. It's almost like she gaslights me through this whole process of issues. I said to her, “I don't know if I can do that.” She said, “We can't hold it.” I said, "Okay, so you can understand I was not expecting it to happen that quickly.” Then, a couple of days before the 15th, the person who was going to put up the sunroom came in. They called me and said, “He's bringing the materials today.” I said, "Okay."

He came, but it was gonna storm that night. So, he put out all the materials in the yard uncovered. My husband and I went out. We covered everything up, so it doesn't get ruined. Because the one thing he said was, “You can't get them wet.” He didn't worry about it. He was supposed to start that Thursday, and he came a day sooner. He said he'd come back at night, so I thought if he came back, he would cover the materials. But he didn't.

So, he started on the patio, and it was raining. The day he started, he started on flooring parts, like the insulation, which he had told me it could get wet. He didn't put up the windows first. He put up the flooring. So, my husband and I were out there, and it was the worst storm of the summer. It was like snow. I was putting tarps up and putting rugs on top of the tarps. I was trying so hard to keep all this rain off. Nobody was worried about it, but me.

Then he put up the windows the following day, and it took him three days. He did an amazing job. The sunroom is just beautiful. It's a very nice sunroom. I thank him. I gave him a nice tip. Sam then called me. I said I'm very happy with the sunroom. I was upset and had called in between to tell her about the storm and the water, and that shouldn't have been our responsibility to worry about.

Then we get a rain a week or two later. I noticed that it was wet underneath the sunroom. The flooring was wet, like it had come through down to the plywood. So, I called the salesperson. He came out. Now my deck is starting to bow. My deck boards are no longer straight. He said, “I don't know why that would do that. I'm sure it's fine. Maybe you're just imagining it.” I am not imagining it. The deck boards have bowed. And last night, I came home from vacation, and when I walk on the deck boards now, they creak.

The install team didn't do a good job either. He did a good job with the glass part. And one thing I've noticed with Patio Enclosures, nobody wants to take any responsibility. The rep made an appointment for June 4th. I told her, “We already have our vacation planned for June and I can't be there.” She said, "Oh, it doesn't matter. He can take care of it. He'll find the leak and fix it.” I said, “First of all, they're gonna have to take down the plywood under there, because it's wet and it's gonna rot, and so is the insulation.” She said they’d handle it.

I was on vacation. The guy who was coming out on June 4th to fix the leak called me and said, “I'm on my way.” I said, “As you know, I'm not there.” I called my neighbor and I said, “Could you go over, please, and keep an eye out on what they're doing. And to make sure that they're replacing that wood and the insulation and find the leak.”

In the meantime, my neighbor texted me, "Can he use the hose to see if he can find the leak?” But I didn't see the text. So, Sam, the contractor, who was gonna find the leak, took down a piece of the board, but not all the way. He just cracked it down and said, “Oh, it's dry,” and he left. My point is, they were supposed to do what they could do. I wasn't there. I already told her I wouldn't be there to monitor things. I gave Sam my phone number and said, “If you need me, I'm not there, but call me.” But he never called me. Didn't see the text. The guy left.

He did not do one thing. He didn't fix the leak. And now, we came home after a storm, over the weekend here, the plywood is bowed underneath. It's totally bowed. The wood is splitting because it's rotted. And not only are our deck boards now bowed, but now if you walk on our deck, it's creaking. It never did that. We never had any bow in the deck.

They have poor customer service. And if anything goes wrong, they will not come and take care of it. They'll give you a runaround, and that's what they're doing. I'm just devastated by their customer service. Then yesterday, when I got home, she had asked me, “Was there any water leaking from the rain?” I said, “We're not home yet.” When I got home, I told her, “Yeah, it's damp, the wood is bowed.” Then I texted her later. I said, "I'm concerned because when I walk on the deck now, it creaks." She said, “We'll have somebody out there June 30th.” I said, "We can't wait that long. It's gonna rain all week, and there's going to be more damage.” She didn't say I'm sorry. She said, “As I said, we'll be there June 30th.” She is the worst person to deal with in customer service.