Patio Enclosures Reviews

I am a person who depends on reviews ultimately to help me decide on a company…. unfortunately I must’ve read the wrong reviews. I give this company two stars not so much because the quality of the product but because the way the company is managed and all the lies that were told to us in the process. We bought a home that already had a Patio Enclosure room on it with just screens. We decided to put the glass sliding windows single pane and would lose half of our screens by having sliders going all the way around it. When we met with the salesman originally very important question to us was are the screens going to be on the inside (for pollen and Clean winter storage), he said yes.

We got tired of dealing with the screen porch, getting so much pollen and dirt being blown in and tracking into the house. We looked at Patio Enclosures' different products, and had a sit-down with a couple of salespeople, and it looked like the quality was better, and the pricing was within reason. The salesperson was very knowledgeable, offered a couple of different solutions, and then also took the time to show us, picture-wise, what it would look like. We were told that we could visit the office and see the actual product.

DO NOT USE!!!! I would leave negative stars if I could about this company. After taking advantage of my sick mother, having her take out a loan and charging her over 100k for a small sunroom, unbeknownst to my brother and I, they never fully completed the work by leaving the screen doors very wobbly and one of the doors off track as well as removing a bolt on the door and never coming back to fix. In addition, a leak by the extraction fan. My mother actually passed away before it was even complete.

Expensive, appeared to be a decent product, but glass broke on a door that is rarely used about a year after installation. After repeated calls, the several calls that were answered included false promises to make repairs. Six months later, they have not replaced the broken glass.

Patio Enclosures’ customer service was excellent. Everybody was prompt and on time. They explained everything that was going to be done and worked very hard all day. They just kept at it all day long and it didn't look like they took lunch. They were wonderful.

My wife was looking at patios online, and there was a certain particular one that she wanted . When she looked up, Patio Enclosures is the one that came up as far as the local distributor. So, we went over to Mauldin Road and hunted them down and talked with them. Their representative, Tom, came over, and he went through what we wanted. It was a positive experience. We enjoyed working with them.

I talked to different companies at the New Braunfels Home Show, and three companies came and gave me bids. Patio was the middle of the road, but I liked their product the best. There was another company that tried to upsell me with all these fancy doodahs. But the Patio Enclosures salesman was pretty honest with me. He told me, “We could do double pane, but you really don't need it the way your house is facing and stuff. You could do a single pane.” So, I was impressed and that was what I went with. It's quality material.

We've called the Patio Enclosures rep out here to do a different job, and it turned out to be more than we expected. So, we swapped to just getting a screened in patio. He showed us our options and demonstrated the product, and was polite, clean, quiet, little on the long side, but I am too. The installation was a two-day process for them because of some issues. But installation day went okay, with one exception. I was not happy that they trimmed the aluminum without a tarp underneath. There were shards all over the yard. I have a dog and my wife gardens. So, when we went out there to inspect the yard, there were shards and screws. They were happy to try to pick them up. But the damage was done. They couldn't get all of it. Other than that, the product is fine. It's a very strong, nice-looking cage. It goes up well. It's gonna weather a storm without any problems. It will give us the years we need out of it.

Had my patio enclosure installed in May 2025. Through a series of mishaps, our porch was measured and manufactured incorrectly but was installed by expert craftsmen. Then in November during a cold snap, one window had a stress fracture and looked like cracked ice. I called and relayed to them which window and was told they had all the information and would order a new window. This took until March and the installer came to change out the window, only to discover the window was ordered from the incorrect first measurements. The installer said he would have some words with the home office, since he had to travel from Minnesota for nothing. Jump ahead to April 28th and still no replacement window. I told the manager I would write a review based on these past experiences. I wish I had gone with a local company (which was also less expensive).

Beware! Beware! Proposal written on 1/19. Contract signed 2/23. Nothing is done yet on 4/22. Promises made still nothing done. But deposit and $ 30,000 gone. No communication, nothing. Do not use this company, the frustration and anxiety is not worth it.

I have been through three salespeople. The last two were amazing, not sure why they were let go. The plans were shown to me, and symmetry was very important to me. We worked together to make it symmetrical. The salesperson was gone, and another department stepped in and said he had to change the design, with symmetry as a top priority. The install team showed up, and they had different plans that were not symmetrical at all, not what was discussed, and not the 3-D image of what I was told I would get. I sent them away, waiting to hear from the main office. My advice is DO NOT GIVE THEM A CHECK! Pay with your credit card so you can dispute the charge more easily.

We were looking for a space between the inside of the house and the outside that wouldn't have the outdoor elements, but we could still feel like we were outside. The kids are tired of having to deal with all the elements, especially now in springtime. Everything's falling and growing. I saw the company, Patio Enclosures, and they weren't tailored as a sunroom, per se. It was more like an enclosure, and that's what I was looking for. So, I gave them a call and the first meeting went well. I was well-informed. So, we continued on with it.

Patio Enclosures did an excellent job with the installation of my patio. Even though there was some delay due to weather, everything else went well. I would definitely use them for any future projects.

This was a great job from beginning to end. We had some delay due to weather in my area but still they managed to finish on time. I an waiting for them to contact me again as I now want them to do the same on my back patio. I highly recommend the company and the crews for doing a great job.

From the initial meeting in September until completion in March, it was 6 months. That was bc the first crew came, did less than half of the job in November. New materials were supposed to be ordered but apparently they weren’t. Bruce came in February and was awesome. He had all new materials ordered and then in March Jonathan came with his helper and they redid the entire porch. Jonathan did an amazing job! He was professional and very detail oriented. I am very happy with my porch! Your company is only as good as your installation crew! It’s good that you have Jonathan bc he and Bruce made the installation happen and the final result is exceptional.

If I can give zero stars I would. Once they take your money they want nothing to do with you. I have a screened in patio. Screen themselves have a bent mark and small hole. The bottom frame corner is up and worms get in. They also used piece of wood under the frame. The other side frame is hanging off cement and the gutter is not properly installed. Absolutely no call backs. Salesman said his job is done.

The patio enclosure is significantly overpriced. I was quoted over $99,000 for a 10x10 enclosure, which is unreasonable—especially for a townhouse. The sales presentation was unnecessarily long, which now seems like a tactic to justify the high price. Even after a 30% “discount,” the cost came down to $69,000, which is still far too expensive. Additionally, I was informed that the project wouldn’t begin for another 6 to 8 weeks.

Had an appointment set two weeks prior with Patio Enclosures. They waited until the day before the scheduled appointment to leave a message stating, "unfortunately, at this time, the company has decided to no longer take on new business in the area and the appointment scheduled for March 10th at 2 PM has been removed from our calendar." Seriously, they wait until the day before to determine? Sounds like they must be going out of business.

Well, my sunroom was being built. One of the construction staff accidentally created a hole in one of the screen doors. I was promised by multiple managers that they would fix it and even got a date and time scheduled. No one showed up and no one called. The project has been done for about four months and I’m still trying to fight with them to fix the screen.

I've used the patio enclosure every day. I love it. My friends have been over to see it, and they think it's very nice. I'm very happy with it. It's good quality. I let myself spend the money, but it was expensive.

I looked at different companies and opted for Patio Enclosures. The team was excellent. They were superb and came in at the time that they said they would. They cleaned up their mess and were very respectful of my light carpet, and they put on shoe covers. The price was reasonable and in my price range. I would recommend them to someone who's planning on getting an enclosure. The team did a great job, but I wanted a different screen, so they're coming back to install that in April.

We saw in a magazine that Patio Enclosures had the type of windscreen we were looking for. So, we decided to purchase from them. The product is great but expensive. Also, their sales guy overpromised. When the installation team showed up, it was completely opposite, but they made it right. They were fantastic. They were just shocked at what the salesperson told us.

I've been wanting to add a sunroom to my home. I was looking on the internet and I picked Patio Enclosures. They were the first one I reached out to and their reps were very nice. The presentation took look enough for me to see everything and for the installation, they gave me a timeline of one to two days. On the first day there was a team of six that came out. They were only here for three hours, then the next day they were here for five hours. But on the third day, they stayed and got it finished. They showed me how the sunroom works and how to lock the screens. They were very helpful. So far, I use the sunroom to relax but I hadn't been in it very much as we've had a couple cold days. Other than that, Patio Enclosures did a very good job and I was very pleased with them.

The look of the sunroom from Patio Enclosures really drew me in, and the fact that the salesperson had a virtual design capability. He showed me a picture of my current porch and how it would look with their product installed. It was a close enough representation and I liked that. It met all expectations aesthetically and quality-wise. The price was reasonable, too.

Excellent Product. Excellent construction team. They build with perfection in mind! Customer Service is excellent and their communication with us was great. Our project had to go through the local Zoning Board first and their permit specialist G ** was very dedicated to getting the approvals.

The two installation guys are the best really happy with the job they did. They removed all of the old screens and framework. Installed metal sill, which included a new sealer to existing concrete pad, new top and bottom tracks to receive the new windows and screens. Identified the existing and exterior walls outlets and schedule the electrician to install new electrical outlets on both front and back walls. They don’t come any better than anyone else.

I hated the fact that my patio was open and I felt like everyone else was enjoying it more than me. Patio Enclosures sent the brochure and I took a look at it. Then I went and ordered a sunroom from them. The rep who came to my house was good. He did the installation in really bad weather and he did it by himself. So, I take my hat off for him. The installation didn't happen within the timeline they gave me but that was because of the weather. If it wasn't for that, it would have been done on time.

Our home is a new build and I wanted to do a three-season room so I could use the covered patio more of the time. I went with Patio Enclosures and they were pretty easy to work with. They kept me informed of when they were going to come and when they were going to take my money. They told me when the product was going to be delivered, and it was delivered when they said it was going to be. The installation took a day longer because not all the correct parts were delivered. They had to come back a week later for another part that wasn't delivered. Also, the main door screen was damaged, but they replaced that.

Considering the view of the mountains at the back of our place and not worrying about bugs and cold and hot weather, we decided to get a sunroom. There were two teams from Patio Enclosures. The first team that we spoke with got all the plans squared away and they were good. I didn't have any issues with them, except communication was a bit lacking, because we were told they were going to start one day, and then they never started. We had to call them to find out, “Hey, I thought you guys were going to start this day.” Lo and behold, it was a different day, so we had to readjust our vacation to make sure that everything was coming up and up. Some of the measurements were also off. All in all though, it was good. There were no major issues.

I googled sunrooms and Patio Enclosures' was the most prominent. I had a Jacuzzi that I never used because it was outside. I live in Oregon, and it's either too cold or too hot. So, I put the jacuzzi in the sunroom, and now I have a TV in there. I have hooks and everything so, now, I use it a lot more frequently. Most of Patio Enclosures' team was very good. The team that physically put the sunroom up was very accommodating. The individual who sold me on it was very good. The project had to be postponed four times for various reasons. So, therefore, any associating appointments that I scheduled based on their time frame had to be rescheduled. So, that was frustrating.