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Overall Satisfaction Rating 3.03/5
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  • 1 stars
Based on 37 ratings

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    Sherwin-Williams Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
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    Verified Reviewer
    Original review: July 3, 2020

    I went to Sherwin-Williams Williams expecting to get a great product. The paint is more expensive than most brands but the coverage was the worst I have ever seen. I have to put a couple of coats before I decided to go to Home Depot and try to match the color with another brand to be able to cover the paint. Horrible experience. They should be ashamed to sell such bad product for so much money.

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    Rated with 1 star
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    Verified Reviewer
    Original review: June 19, 2020

    First I use to be a fan of Sherwin-Williams paint till now. I hired a professional painter, but told him I wanted him to use Sherwin Williams paint. We got the paint and bought their best outdoor paint. It was called Super Paint, paint and primer in one. Regular cost $71.00. We are painting plastic outdoor railing that was already painted pink, we do Breast Cancer projects as a giveback explaining the color. We bought a slight deeper shade of pink to cover.

    The painter complained to me after he had 5 coats of paint on and the old color was still shining through. He contacted Sherwin-Williams local store himself, they sent a guy out who said our problem was that we tinted the paint, even though the can says right on it that it must be tinted. He would not do anything. I wrote to the main company who promptly sent me a response saying they would contact me with in 48 hours. Over a week later I have heard nothing. I am going this weekend to get a different brand to match the color and not use the expensive Sherwin-Williams paint.

    2 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: June 3, 2020

      I put Duration paint on the exterior of my house that was covered with redwood siding. The boards had been previously painted with Sherwin-Williams super paint but it cracked and flaked so I had to replace it. I chose their Duration paint. I sanded, caulked, and primed the redwood siding prior to applying the Curation paint. There was absolutely no rot in the redwood siding prior to this application.

      About 5 years after the application my siding is rotting underneath the paint. I called Sherwin-Williams and they sent a representative to my house. His explanation was that there's moisture getting into the wood. I pointed out to him that it does rain here on occasion in Missouri. He said, "Well it's getting in through the seams," I said that the seams were caulked before I applied his paint so if water is getting in there it's the failure of his paint not the caulk.

      The windowsill was also painted with duration paint and it too is rotting out. It appears that if any moisture gets behind this siding it has no way to escape and turns into dry rot. If I had it to do all over again I would not spend the money on this expensive coating as now I have to replace the siding on the house as well. I don't even think they make redwood siding anymore. DO NOT BUY DURATION PAINT MADE BY SHERWIN-WILLIAMS. THEY DO NOT STAND BEHIND THEIR PRODUCT!

      2 people found this review helpful
      Rated with 5 stars
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      Verified Reviewer
      Original review: Feb. 10, 2020

      I just want to tell you what Outstanding service I received from the store. I stopped in on Saturday, February 8th, 2020 to just get my can of paint mixed up. I found out that this paint can I had was 12 years old and may or may not be any good. Chris from the Commercial Store in Richfield, MN. showed me what my paint looked like after mixing it up. First of all there was rust pieces on the top layer of the paint because I didn't properly seal it. It was thick and Chris thought maybe if we added a little bit of water and removed all the rust debris I would have enough. He went back with my can of paint and with a mesh cloth he captured all of the debris and I got myself over half a quart of paint. He went over to the sink and added some water and mixed it all up. He opened the can to show me and it looked like a brand new can of paint!!! I actually had tears in my eyes!! This guy-went above and beyond what he had to do for me.

      First of all it was a commercial store so he could have sent me on my merry way, but he didn't. You are so LUCKY to have an employee like Chris! And I haven't even told you the most amazing thing that happen to me. I asked him what I owed him for his time and he said nothing! I have told my story to so many of my friends and they will shop first at Sherwin Williams. Than-you Chris from the bottom of my heart for helping me out. The paint matched perfectly and I really can't thank-you enough!



      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 24, 2019

      Not reliable. Don't expect them to be open when promised. I called at lunch time to confirm their hours. They said they close at 7pm. I said I would be by after work. Stopped by at 5:45 after work and lights are out and the door is locked. Tried to call. No answer. Me and another customer hung out to dry. Today was also the last day of the 40% off sale. How convenient.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 8, 2019

      Purchased Snap Dry on the salesman's recommendation. As a homeowner and boat owner I have painted with many products. I attempted to paint our front door with this stuff. I had the door off and on saw horses. The first attempt was with the recommended foam roller. The paint was thick and sticky. I could not get it to roll out without leaving those edge of the roller tracks. That was bad enough. It dried in a horrible orange peel finish. I had to strip it off because as I wet sanded it it had poor adhesion. The second try with a 2 inch Purdy brush. Never finished because you can't keep a wet edge.

      It dries thick and fast. I thinned it slightly with a very small amount of water. Still couldn't keep a wet edge. Temp was mid sixties inside. No luck with 15 airless tip either. More orange peel. Now I am out of paint, stripper, and time. I still have some primer and sandpaper left. I will get more stripper and a different paint. A thoroughly exasperating waste of time and money.

      5 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 5, 2019

      We are upscale painting contractors in Southern AZ. SW paint, like a lot of things these days has gone from great to **! Especially their upper grades like A100, Duration, emerald (interior and exterior). We no longer use these products. They have flashing (sheen discrepancies problems) and line out whether rolled or sprayed. This is never good on a $4 million dollar home!

      Mixing paint back in the day (we’ve been doing this for 38 years), clerks had to eye match most colors and use a pull tinter for stock colors. Now it’s all computer scanned and there’s no skill or knowledge involved, a minimum wage job at best. Most of these kids wouldn’t know the first thing when product problems arise and the reps won’t tell you that corporate took the chemical guts out of a product line to save 5 cents a gallon (millions of dollars internationally) for fear of losing their job or having to reimburse us to make it right. It’s kinda a shame because at one time we used a lot of Sherwin-Williams product. Buyer beware!!! (

      29 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 22, 2019

      We decided to get an in-home consultation before painting our house. We knew we wanted to add a bit of color but had no idea how or what colors to chose from. Nicole came over with her millions of colors and very much knowledge on everything! She was sweet, caring, and listened to what we thought before pulling out colors to choose from. We went from wanting one or maybe two colors for our walls, to getting 4 different colors! :) She was genius and worked perfectly with us!

      7 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Aug. 15, 2019

      I recently purchased a five gallon bucket of the HGTV Home paint. It clearly states it is one coat guaranteed. It was NOT one coat. I painted over a medium shade beige and a cream color with an off white color. Both had to have a second coat. At least the light shade should have only needed one coat. I am not happy that it did not live up to its claim. It was not a cheap paint either and I had to pay my painter extra to do the second coat. I would not buy this paint again.

      14 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 2, 2019

      My husband and I went to Sherwin-Williams in Lockport, IL to purchase a gallon of paint. My husband inquired about the 30% off sale. The employee told us the sale started the next day, but we could purchase the paint today and bring the receipt back for an adjustment. We decided to get the paint. When we returned to get the adjustment, the assistant manager informed us his employee told him about it, but it is not their policy to do that. He refused to give us the price difference. If we would have known about that, we would have just waited to make the purchase. I am very disappointed that they would not honor the sale to us due to their own employee's mistake.

      22 people found this review helpful
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      Sherwin-Williams author review by Kate Williams, Ph.D.

      The company manufactures stains and supplies and is one of the best-known brands in the world. In fact, its paint is used on major monuments such as the White House, the Golden Gate Bridge and the Hollywood Sign.

      • Sherwin-Williams paint: Sherwin-Williams offers many products for your painting project, including brushes, rollers, tape and accessories. Select one of its many primers, each formulated for different surfaces. Then choose from interior or exterior latex, oil-based or enamel paints. You can also purchase wood stains and sealers, spray paints, concrete and masonry finishes, and more.

      • Sherwin-Williams colors: Sherwin-Williams prides itself on its vast color selection. With more than 1,500 paint colors, you’re sure to find one for your project. The website has several color selection tools, including a visualization tool that allows you to upload a photo of your room and click to change the colors of the walls.

      • Paint calculator: The Sherwin-Williams website has a paint calculator to help you figure out how much paint you need for your project. Enter the total height and width of the wall you’re painting and tally the number of windows and doors for a quick calculation. You can also do a custom calculation that includes the texture of your wall and takes into account how many baseboards and crown moldings you have.

      • ColorSnap in-home consultation: If you need help choosing colors for your project, Sherwin-Williams offers an in-home consultation with a professional. For $95 you get a pre-visit phone call to help the consultant learn about your style, a 90-minute visit, a $50 gift card to use toward your paint purchase, and a project shopping list.

      • PaintPerks program: If you plan to purchase a lot of paint or supplies, sign up for the free PaintPerks rewards program. You can earn coupons and rewards after you’ve spent enough money to qualify.

      by Kate Williams, Ph.D. ConsumerAffairs Research Team

      As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions.

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