Sherwin-Williams Reviews

My wife bought 2 gallons of SAW7006 Extra White on the Sherwin-Williams expert's recommendation that it would cover a 10X20 shed. The two gallons was not enough and we needed less than a quart to finish the job. I asked to purchase a quart. ** told me that they didn't sell this paint in quarts. I told her that we bought from Sherwin-Williams for their expertise in estimating the volume and paint quality. I asked her if there was any other solution. She recommended another brand that would be close to my original brand. I told her that solution wouldn't work as I will look at it for the next 25 years. I asked her why I should buy from Sherwin-William if there was no difference than buying from a Home Depot.

The manager was excellent, courteous, attentive, and genuinely willing to help. Unfortunately, the two associates were a different story. One of them, Drew, had an attitude, seemed uninterested, and came across as unfriendly, which made the experience uncomfortable. He didn’t even acknowledge our “thank you” after the service, which only reinforced the feeling that we were unwelcome. We’ve shopped at multiple Sherwin-Williams locations and always had great experiences, which made this visit especially disappointing. Hopefully, this feedback helps improve customer service at this store.

Hello, I really need to speak to someone in the corporate office about my horrible experience with a situation that occurred with different Sherwin-Williams stores. Therefore, I am asking for full reimbursement for three gallons of Heavy Shield paint and for one 16 oz of Shark Grip because I was misinformed and deceived by Sherwin Williams employees and some were clueless.

Listennnn - the young man sent over from store #7308 came in the rain with 20, 5 gallon buckets of paint with a smile and a friendly attitude. He was helpful and very professional. This is the backbone of your company. Treat him good and keep him employed. This is what customer service is. We appreciate him for his hard work and dedication to your company. We are very satisfied with his service. If you are reading this Arius.....please never stop being you. It made a difference today. I never give five stars ever.....

One thing about Sherwin-Williams that I’ve noticed and it really pisses me off. Is that when you get different types of paint from them, they never apply the sample on top so you won’t have to be opening them to find out what color it is. Be like Home Depot. They always put the sample on the side of the lid on the top. You don’t even have to open it up. Everything‘s already on the top.

I went into the Fitchburg MA Store # 705075 to purchase some paint. I was greeted by John who is the store manager. It was very busy with contractors picking up their orders for the day. The assistant manager was working the counter as well. John took my paint order and then he offered me a seat, as he had some other orders to process for the contractors who were streaming in. I sat down and watched as John and the assistant manger hustled to get the orders together. John, and the assistant manager were so courteous to everyone in the store. John, then called me to the counter as my paint colors were in the shaker.

I never would have thought a paint store would hire somebody who doesn't know how to mix. A single bucket of paint...The manager of the store didn't sound like he knew what he didn't know what he was doing over the phone and sure enough proved it. How do you plan to stay in business???

For over 50 years I have been finishing and refinishing woodwork. Whenever I use a clear coat, I always use Minwax Polyurethane Satin. All the finished wood in my house is done in satin. I finally used up all the Minwax Satin I had stored and found that it had been replaced with “Warm Satin”. What a disappointment! It is definitely not satin but somewhere between high gloss and semi-gloss. When I call Minwax Customer Service the nice lady explains that the warm satin is exactly the same as the old satin, just a label change. She is doing her job but this information is totally false.

I bought this product (see photo), recommended by a seller at the store, to paint a brand new siding. According to the guy it would wash itself when raining. Cutting a long story short. The paint is a crap, I’ve spend more than 3k on just materials, it didn’t last 6 month. Call the seller to come and see, is comment was, looks nice to me!! Wrote a review on Google, they ask to call customer services, I did, they told me they would call back with a specialist so I wouldn’t say with a bad taste on my mouth and they follow-up was as good as the paint!! What a shame. Went to Benjamin Mores and was finally able to solve my problem with the right paint, at my cost of course!! Never again I will spend my money on this brand! 👎

I have visited all Sherwin-Williams paint stores in Albuquerque. Some staff not very friendly!! I visited Academy and Wyoming store. The staff is always friendly here. One in particular her name is Christian.. She went out of her way to help me find what I needed and personally told me the best way to use the product. I highly recommend this store and you might be lucky and she might be the one to help you. It was a pleasure to going into the store. Hope other surrounding stores get more professional help like this one.