Sherwin-Williams

We have old paneling whose surface turned powdery and sloughed off in places. We had put off painting because my husband liked it as it hid many dings and scratches, but he finally agreed to let me paint it. I used Super Paint as it isn’t quite as thick as the Extreme, which I thought would make it easier to get into the grooves in the paneling. My husband said I should apply 2 coats, but after the first coat had dried, it had such great coverage a second coat wasn’t needed. I hated having to paint inside every groove, and it took me 8 hours of continuous painting to finish a 10x12’ sunroom, but the finished result was well worth it. The room is lighter, looks bigger, and far more attractive.

I have a open commercial account, I had an issue with a customer that started fighting and didn't want to pay me so they went into Sherwin Williams and complained about me. I charged the customer labor & material in her invoice. She still owed me over $2000 for the job and she expected me to give her the paint! So because of this she tells Sherwin Williams to not sell to me and that is just what they did. Irondequoit ny sherwin williams refused to sell me a sprayer or anything else. All because a customer told them their story! Crazy! And I spend thousands at sherwin williams! This is also being brought to the BBB, BCB & ATTORNEY GENERAL ATTENTION.

Paint from 5 gallon didn't match one gallon--they claimed it was because of 5 gallon container and paint color from Benjamin Moore-unfortuntely have a deck with two colors now. Wish I would have known that before purchasing 5 gallons then individual gallons--store is not very helpful and I am disappointed.

Gabriel went above normal customer service. It was wonderful to get excellent customer service. Will definitely be going back to this store location. Will be referring others to this store location!!!

On our new build house the builder only would use Sherwin Williams. So we purchased several swatches to compare. Not one of the swap matched the paint. Now we have a house with paint we are stuck with!

Bought White Pigmented Shellac Primer to cover RED painted walls on the recommendation of our local SW store. The primer is the viscosity of water. Keeping it on a roller without dripping was nearly impossible (dripped and then speckled paint all over once I started using the roller against the wall). Dried immediately so any "wet" edge left a bubble. I went online and found an application video posted by SW on youtube and it showed a professional painter (totally suited up) using it in a paint sprayer. (This primer was on the DIY site for SW....so I called two different stores and all insisted it can be applied by a roller!) The primer is probably perfect for a sprayer but definitely too thin for any other type of application. I wasted $72 on something I cannot use in the house.

Wife and I have years of experience painting and have liked SW in years past but they have clearly cheapened the recipe. It's thinner and doesn't cover well at all. It was a complete waste of money. We deeply regret starting a large project with this garbage paint. We will never buy SW again. This paint is the equivalent of a dollar store guitar. By the way, they also reduced the amount in the can from 128 oz (1 gal) to 124 oz, but still charge $55 per can.

Wow - great job matching stain for kitchen cabinets, no longer manufactured - thank you! (We had gone to a "custom" paint store in a neighboring town, that was unable to help us, due to their backlog, and Sherwin-Williams had the job done in just 48 hours!)

I went to two different stores. I was hoping to get better service. The first one the girl didn't know the paint I wanted was on sale. She kept telling me it's not until she actually checked like she should have the first time around. The second store, the lady wanted to know what I had used before, why I was choosing this product and on and on. All I had asked her to do is to show me the color I saw online and to make sure it look the same in the store.

I have a contractor's account with them and they made a fraudulent $1000+ charge on my account and harassed me for months to pay. It wasn't until 4+ hours on the phone and me threatening to sue that they backed off. Then they said, "Oh sorry," after wasting my time and almost sending me to collections, countless back and forth emails etc. Nothing was done about their store making a fake thousand dollar charge on my contractor's account. Maybe that's how they run their business? Get people to make accounts and make fake charges then hope they don't notice? Stick to Benjamin Moore, better service and better products.