Nortek Global HVAC Reviews

Installer called again, this time they had him replace the blower motor on the 1 that was showing E6 code. That didn't work. Then they said replace the wiring to that 1 (which cost me a pretty penny) that didn't work. The installer had another tech meet him here and came to the conclusion that the outdoor unit was bad, he called nortek tech again and told him this but they insisted that was impossible. Well my installer gave up. Said there was nothing else he could do for me and said it wasn't fair to keep making me pay him for things that don't work and said tech support was no help. Not only that, I was running out of money.

Now fast forward to 11/24. I got more money together and called a different company to look at this thing. When he called nortek tech, same exact thing. 5 indoor boards which I refused so he called back and said motherboard outside (surprise surprise). I told the tech to hold off, I was going to call the company. I got a hold of nortek tech and started telling him. He asked me if I was the tech or homeowner, I said homeowner, he said I can only talk to techs and not the homeowner. I said, "Who keeps having to pay for this. You? The tech? Or me? He hung up on me So I called the warranty department. Told her what was going on and said its time they step in and pay for the tech to replace parts I've already paid for. And if not I would be reporting to the better business bureau.

After going thru her excuses why they won't she said, "By the way as far as the better business bureau goes, go ahead. They won't do anything." So I had the tech replace the motherboard outside and still doesn't work and now nortek tech sends them a list of other parts to replace on the outdoor unit and I believe the motherboard and 5 indoor boards again. Now of course the parts are on backorder. It's been 2 months. The coldest here in upstate N.Y. And gigantic electric bills from these things not working correctly. I am notifying the better business bureau (because I took that woman's comment as a dare) and my attorney general. Run far away from this company. They are worthless and useless.

We bought a brand new manufactured home with one of their HVAC units in it...from day one of us taking possession of the house the piece of crap unit did not work properly...fine, it's under warranty...NOT...they are subsidiary to companies like Whirlpool,Gibson & Maytag...all companies that have WORLDWIDE repair network to fix any issues their customers have with their products...NOT NORTEK,they lay off the responsibilities for their defective units to the distributor who then passes it over to the installer who then is supposed to be the homeowners contact if there are any problems with the unit...here's where it gets messed up...I called the installer of our unit...he moved out of state and was in the process of changing his phone number because he NEVER wanted to hear the name Nortek again and he was sorry he couldn't help us....

With Whirlpool or Maytag they have several different companies that will take care of their warranty calls...not Nortek, our installer moved & they aren't responsible for in my opinion, was a defective unit before it even left their warehouse...nobody can prove me otherwise...the distributor never heard the unit run, the installer left the state & wants nothing to do with Nortek again...SO according to Nortek customers service we are screwed...they can give me possible names of HVAC companies that maybe could help us...AT MY EXPENSE.

Nortek shuns all responsibility on their units they build and pass the buck to the unsuspecting customer. They don't have a National network of repairmen like their subsidiary companies do...they don't care about the customer that are left stuck with their crappy defective units. We have been in touch with the builders of our brand new manufactured home and will be in touch with UMH properties to let them also know they are dealing with a company that is on purpose screwing the customers that buy their homes...we are filing a complaint with the BBB, even though the BBB can't do much but inform the next person that reads their reviews and finally we are filing a complaint with our local Attorney General as well as in the state Nortek Corp office is located. I have never had such an evil experience with any company as I've had with this one...they are plain evil scammers.

I spoke to Angela at Blevins (the distributor) who was very friendly but still stuck to the one year warranty on labor and I didn’t even bother calling Nortek because the condescending woman I spoke with last year about the blower made me so angry I thought I was going to have a nervous breakdown! The 10 year warranty on a junky AC is worthless if I am going to have to spend hundreds of dollars on labor every year. I am very shocked that there is not a Class Action lawsuit yet with as many people that have been wronged by this company. They definitely sell an inferior product.

The money on labor and refrigerant is not the only expense I am incurring. I had to rent a window unit so my pets wouldn’t suffer in this Texas heat and also take a loan to pay for the repair bill so now I have a loan, and interest, and finance fees. Sorry for the long post but I hope that someone who has the power to hold Nortek accountable will see everyone’s complaints and do something about them. I also hope Solitaire Homes quits using them too because they seem to take pride in the homes they sell, so I am surprised that they are okay with their home buyers being angered by this. I used to promote Solitaire Homes to people looking to buy a mobile home, but now I’m concerned that they may have stock in the Nortek company since they aren’t concerned that their customers have to pay outrageous amounts for AC repairs within a year of purchasing these homes. Thank you for allowing me to vent.