Nortek Global HVAC
ConsumerAffairs Unaccredited Brand
Purchased a quail ridge trailer manufactured by Forest Marine and sold by Suncoast Trailer in Florida in December of 2016, this was a new unit I was purchasing as a vacation place. In March I set the Gibson split unit air conditioner to turn on when humidity increased, to keep mildew and odors away. When I went back to trailer in September I found the unit was leaking into the bedroom. The mattresses, pillows were all moldy, the entire carpet in the bedroom was destroyed. Also, found the living room unit had leaked, there were dried water stains on my living couch and stains on floor due to leaking. I contacted the Suncoast Trailer dealer who referred me to someone at Forest Marine. I had tried to contact Gibson myself but was unsuccessful. Forest Marine gave me an AC repair company to contact, after they spoke to Gibson, they were not going to take responsibility for this system, they did agree to replace my mattresses as a goodwill gesture.
A local AC company came out who Gibson approved. The HVAC repairman found the coolant had leaked out, he inserted dye into the system, and returned in a few days to check the system, he found no reason for the leakage, only that a screw was a little loose, and this could possibly be the problem. He vacuumed out the drainage line that was located outside the unit and stated they clog, and that I will need to do this about every 6 months. I paid for service call, coolant... on day 2 after this repair, an error code of E6 showed on my living room unit.
AC company came out, they tested the system and turned board needed to be replaced - again I paid. AC company had contacted Gibson and they refused to honor warranty - even though I took delivery of this trailer in January 2017. In addition to all this, I had to remove the wardrobe unit in the bedroom because carpet was under it and it was soaked with water. I have pictures, videos, emails verifying all this. I will think twice before purchasing anything like this in the future.
From the beginning I purchased my heat and air unit around June 2013. Since that date I have had to have two circuit boards replaced, three evaporator coils replaced, a blow motor replaced, compressor replaced, and have had to have the unit gassed up ten or fifteen times. I have learned that the company knew there was issues with their product and they sent out a memo advising how to fix this issue which is to replace the evaporator coil with a copper microchannel coil. I have a copy of a memo that was sent out Nortek employee Tim ** talking about the issue.
The problem with the coil that came with the unit is it allows too much gas to flow through the system which causes the unit to freeze up. When it freezes it then causes the gas to back up into the compressor which causes the compressor to burn up and causes the coil to leak gas. It also causes a lot of stress on the total system which causes all the other problem that I have been having. Now here is the fix. A copper microchannel evaporator coil which stops the system from letting too much gas to run through the system.
Nordyne knows this but will not provide the needed parts to fix it which means the system will always need repairs, having coils, compressors, or blower motors replaced. Now ask yourself where do you buy these parts from? Nordyne or Nortek Global HVAC is where you will be spending your money. So you can save yourself a lot of issues by buying from someone else. I am currently in correspondences with Nortek Global trying to resolve the problem but if that fails I will be filing a lawsuit against this company to collect the money I have spent on the unit and for repairs to the unit. If there are others out there that have been put out by Nordyne/Nortek Global that would be interested in being apart of a class action suit please feel free to contact me via Facebook.
We purchased this brand new system and installed in into a completely renovated apartment. It was used for 3 months and then discovered the entire coil had corroded and leaked all the Freon out of the system. Nortek did cover the coil, but our HVAC contractor had to drive 3 hours to the closest retailer - they would not mail the part - and then install it and add $600 worth of Freon. Freon is part of the labor and they would not compensate us for any of it - even though it leaked due to their faulty part! Plus we had to pay for the labor on top of that. We purchase and renovate properties all year round and I will never buy this company’s products again.
Installed Frigidaire heat pump in my new home in 2008. Have since replaced condenser fan motor and 2 evaporators. Paid labor on evaporator. Installs both times. Nortek refuses to cover 3rd warranty evaporator under their 10 year warranty citing that my warranty is not registered on their website. Installer registered warranty in 2008.
Purchased the above unit in 2009. A few months later it didn't make its temp. Installer came and said gas was low so I had to pay for that & labor. In 2013 it did the same thing. I was told the coil was kinked from the factory & finally leaked. Had to pay the labor for that. In 2014 it leaked again and the coil was soldered & refilled. Again, paid for labor & gas. In 2015 it did it again and coil was replaced. Had to pay for labor. Now August 28, 2017 the evaporator has to be replaced. No idea what that will cost. I also got stuck for the increase in electric bills each time to the tune of an extra $50+ from the previous year. DON'T BUY A NORTEK (NORDYNE) PRODUCT. They make a number of brands so it would be wise to check out the manufacturer. FROM NOW ON IT'S CARRIER ALL THE WAY!!! I've called to complain but they won't do anything to compensate me for their extremely inferior product.
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We bought our Nordyne/Gibson system spring of 2016. We spent $5000 (which we are still paying the bank for) and have had nothing but problems and currently have a non working system. The valve on the inside unit froze soon after install and Matt, the one who installed the new unit replaced it. Then the whole outside unit went out this spring (2017) and had to be replaced again. Matt did it under warranty but fought with Nortek to get his money and a new unit outside.
Now our valve inside has caused the coils to freeze inside again. Matt said that Nortek knows of the faulty valves and are not doing anything about this. He is not coming back. Called a large company here in Roanoke, Virginia and they said (after a $99 service call) that we are looking at $671 to get the valve fixed and charge the system again. After my wife's cancer, I am the only income. We are stuck. I would gladly add my name to a class action lawsuit if anyone is doing one. They should have to replace all these faulty systems with another brand. My email is **.
Maytag HVAC system purchased 2010 with 12 years parts and labor warranty. They honor the parts replacement part of the warranty. However, they won't reimburse the labor part of the cost of repairs, saying that part is dependent upon the installer to cover. I called original distributor and they are in the middle of a lawsuit against them for labor not reimbursed as promised. He said that Nortek (formerly Nordyne) were reimbursing the labor portion for a while after they purchased Maytag and then just stopped.
Nordyne 3.5 ton central ac & airhandler - We purchased this unit January 2016. We live in southwest Florida. We were told it was a great unit. We didn't start using the air conditioner till the end of May 2016. After 3 months of use the outside unit froze up and started clicking on and off. We called the man who installed it. He came out at in the evening and checked it said it was low on coolant. He charged it up and it worked for another 2 months. The outside unit froze up again. We called the installer again. He came out again and checked it.
Again it was low on coolant, this time he said "There's probably a leak somewhere, the weather is cooling down, this should last till you don't need it till next summer, I'll come out January 1st and pressurize it to find the leak." BINGO there was a leak in the coil. He replaced it. We again started using the unit again at the end of May 2017, July 16 2017 the outside unit froze up and the air handler froze up. Called the installer again he said he would be out Monday. It's just WONDERFUL to sit in a home without air when it's 91 outside with 90% humidity after you purchase a NEW AC unit thinking you can count on it working. NOT!!! I believe it time for a class action suit against NORTEK GLOBAL HVAC.
We've had five service issues with our two Gibson HVAC units in the first four years of use, and have now encountered our sixth service problem. The upstairs unit froze in the winter three times in the first four years, and shut down each time until Nick from Central Heating could fix the problem. The downstairs unit failed twice in the first year, one time due to a sticking valve, and another due to a humidifier issue. Last week, our AC shut down, and we were told that our TX valve needs to be replaced, which is causing the coil to freeze. The estimated the repair, coolant, etc. was $948. (The TX valve will be covered by our parts warranty.)
We called Gibson, but they said they only cover parts, not labor or coolant, and in general seemed like they could care less about our issues. Also, Gibson offers a ten year warranty, but only if you register in the first 60 days. We don't know much about HVAC, but our Carrier AC unit in our prior house required nothing but routine maintenance for 25 years, and our gas heater went 15 years before needing a service call. Buyer beware, in our opinion, don't buy Nortek or Gibson if you're looking for a quality product.
I purchased a Nordyne heating and air system Q5RF-X36K 2/2011. April 16, 2017 unit was completely shot and they advised I would have to have the whole unit replaced and was told promptly after that that it was on backorder. I have waited almost a month without a system and I called into their customer service and the treatment I received there was about as insulting as having to replace a 6 yr old unit that they on BACKORDER. I called b/c not only had I waited over 3 weeks to get a unit I was told it would cost me 1042.00 and Nordyne would only give 250.00 credit towards the install so leaving me 792.00 out of my pocket for a unit that clearing a piece of junk.
I asked if there was something they could do b/c I felt this was unfair that I would have to incur this cost with such a new unit and they told me I had to negotiate with the company putting it in? Why they didn't make it you did. I asked to speak with a supervisor and they told me they had no one on duty? What? No managers?? I advised I would kindly wait till someone arrived and they would not hold one and transferred me to a voice mail that says they will get back with me in 2 business days. I called back. Now mind you I am not being rude I just insisted that I speak to a manager to which the lady hung up on me... I will NEVER recommend this company to anyone.
I purchased a 4 ton Nordyne Gas packaged Unit that is still brand new as home has not been occupied yet. After the fact found out unit was installed without permit and in the newly categorized flood zone. City required unit to be moved out of flood zone or 10 feet above ground. In the process of getting quotes for the move, it was determined by a second company that unit is inappropriate for property. Not enough vents to function for heating or cooling. Unit cannot perform cooling on 2nd floor, will instead shut down before desired temperature is reached. E & H Mechanical, the firm who selected and recommended System and installed refuse to offer any solution.
I purchased a 3.5 ton Gibson heat pump in Oct. 2015. Since the install we have had 3 problems that turned into major problems. In May 2016 there was a leak in the evaporator coil. Called the company, got the coil covered but not the labor and r22 recharge ($1200). Then August 2016 a problem with several relays which wasn't a big deal only a small part and labor charge ($120). So here's the big one, 2 weeks ago the unit stopped producing heat so I had the contractor who did the install take a look, THE COMPRESSOR TOTALLY WENT! So after talking to the company they offer a replacement compressor but won't cover the r22 recharge again! Or the labor! So I got the bill for $900 recharge and $250 labor. I will most certainly be getting a lawyer. This company is a joke and I wouldn't recommend them too anyway.
Westinghouse/Nordyne heat pump was installed in our new house in 2010. Unit froze up in summer of 2016. Tech checked unit and said most of the refrigerant had leaked out because of leaks in the evaporator coil. I registered this unit for the 10 year extended warranty at time of installation. Nordyne said they had no record of the registration and unit was out of warranty. It is now December of 2016 and still have not got unit fixed. Very unhappy consumer!
Now that I have read reviews, I have to agree, Nordyne units are a piece of junk. Had mine replaced today. Unit is approx. 6 yrs. old. Had many problems with old unit. New coil, freon problem, then the heat exchanger went. Paying all the labor costs should have been absorbed by Nordyne. Then it was replaced today (another Nordyne) with more labor costs. Now I have to live with this one waiting for the first problem. Scares me. When will they learn to make a decent unit that lasts.
DO not Ever buy any products from this company. I have had my unit for 3 years. Last year the evaporator coil started leaking and is going to cost me $700 to fix. Now, my heat is not working... Why is it that nothing can be done about this!!! A lawsuit needs to be started against this horrible company with horrible products and the worst customer service.
A couple problems with Nordyne, Broan, Frigidaire, NuTone, etc. (all the same company and product). They went bankrupt recently, so they are even worse than other manufacturers. The big weakness in even their high-end junk is the evaporator coil problem that will apparently never be fixed. Their distributors in our area don't want to carry parts, so everything is out 2 weeks. Do not buy this stuff. Any manufacturer is better than these clowns.
I am sitting here in my 80 degree home in SW Florida with an IQ Drive unit that is not working. The Cooling Company called Nutone Distributor to order a new proprietary thermostat, and 2 circuit boards to get my unit up and running. He was told that the parts would not be available until end of January 2017. That is 3 months from now. Being in SW FLorida it's hot here all year round and today the temps will reach 87. SO...here I sit with no AC until January! The unit was $12000 and I will never purchase another. As a matter of fact I may have it pulled out and sell on Craigslist. I am so pissed off. Don't buy! I suggest something that you can easily and quickly repair. These units are direct wire to thermostat, so you can't just buy any old thermostat to run them. Cannot recommend.
Only 5 years old and has had multiple leaks. Techs used dies and found and repaired leaks then shortly after new leaks developed and unit would not cool. Now I must pay for labor and cost to find, fix, and re-fill the unit: cheap junky system that is not worth owning.
Oh my God, this is the WORST customer service experience I have ever had and I'm not a young guy. I'm technically competent and I can't imagine anyone placing a product like this in the market. Just a few highlights: Tech Support will only speak to a "Certified" Nordyne dealer tech. Closest one to my house is 50 miles and wants $250 to pull in driveway. His exact words were, "Those things are terrible to work on and we could be there all day at $145/hr (above the original $250) and still not solve the problem". Several competent service organizations close by but can't get info from tech support.
No dealers will take the training to get certified so no dealers can help you if anything goes wrong. System is nowhere NEAR as efficient as they say it is. System is nowhere NEAR as quiet as they say it is. System only works properly on occasion and is incredibly temperamental. System is now not working and support will not speak to my regular heating and air guy. Nordyne will ignore you completely if you inadvertently forgot (3 years ago) to go online and register every component of the system. Poorly designed. Poorly supported. JUNK JUNK JUNK!
I moved into my brand new house just three years ago and a brand new Nordyne unit was installed. The AC quit running a month ago. I called the AC company that put it in and they came out and checked it out and said the compressor was bad and it would be covered under warranty but not the labor. I've called the AC company over and over and they said that Nordyne still has not shipped the part. In the meantime, I called my brother-in-law who is in the AC business and explained to him what was going on and he came out and checked the unit and called Nordyne and he said that they don't replace the part but would replace the unit. However, they are having a hard time getting Nordyne to send a replacement unit. In the meantime, I can't even live in my home because it is too hot as I live in Florida and it started in August. I am a widow and do not have the money to replace the whole thing and feel that I have absolutely no recourse.
Purchase a brand new manufactured home in 2014 that came with a Nordyne AC unit. Unit has been worked on twice this year (2016), with the third service call determining that the coil would have to be replaced. After 30 minutes on hold to speak with Nordyne regarding warranty, we were told that only warranty their product for one year. And that the dealership that is proclaiming five year warranty is lying. When asked if they were going to provide any assistance with a two-year old unit that now has to be replaced, I was simply told no. They said that it was my problem and that they provide one year and one year only. Their customer service is severely lacking and the representatives I spoke to were extremely rude and unprofessional. If anyone is looking to purchase a home or manufactured home that will have a Nordyne (Nortech) AC system, run the other or demand a better system.
I gave this a 1 star rating because there wasn't an option for a negative star rating. My wife and I built a new home and father's day 2013 we finished it and moved in. We installed a 5-Ton Nordyne central air system in the house. The air handler / inside unit has been nothing but problems since it was installed. In three years we have had to replace the Coil assembly, blower motor, motor control board and the circuit board. All of the parts were covered under the warranty. However I have spent over $2000.00 in service calls and labor having parts replaced. Now after all of this the unit has started leaking Freon gas again which means I am about to be spending more on repairs. I will be doing a cheap patch on it and hope it will last until I can have a new system installed to be rid of this piece of junk. All I can tell you is stay away from this company cause the quality of their product isn't worth the money you will pay for it.
talking to other people in this complex found out that they also had problems, all I can say is stay away buy anything else but this garbage. Take my advice PLEASE!
All I can say about this company is stay away from this equipment. It's a piece of junk and they won't stand behind it. Bought a system 18 months ago. Have spent $1,200 on it in the last three weeks. The blower has to be set on lowest setting or it throws water on the floor. Two different repair companies tell me it's in the construction of the equipment and they have no solution to the problem and Nordyne's no help. I'm looking had having to put in all new system. Please stay away from this product. I'm in process I talking with Ky HVCA inspectors.
The unit that was put in for my heat pump is T5BD-048K series 4 ton heat pump. It was installed as a new unit November 11, 2014. It has not been efficient since installed. The first summer with this unit was 2015 and it could not keep our home cool (74 degrees). Now in our second summer it started freezing up and not functioning at all. So 19 1/2 months is all we got out of this piece of crap.
I am very disappointed in the AC businessman who installed it as he told us it was a unit comparable to Rheem. We got done over and we are very unhappy with Nordyne and Mr. Gary **. The unit is leaking coolant and we have been told it will be a better financial decision to replace it, as the labor charges will be extensive. When I discovered that numerous customers have had the same problem, I am now infuriated that a company is being allowed to rip off people who buy their product. I am looking for some help to cover my financial losses from Nordyne selling inferior products that they know do not last (in my case 19 months).
I bought the unit in 2010 and had it installed. The installer did not tell me that I have to register it online and now the unit is leaking Freon. It has a bad coil as do hundred of units they sold. They will not cover under warranty. It is a horrible unit and I would recommend anyone reading these reviews to go elsewhere for equipment. This company does not care about the consumer and obviously only want to line the pockets with money and not stand behind their produce. BAD PRODUCT. BAD COMPANY TO DEAL WITH.
I had a new Nordyne system installed less than 5 years ago. This replaced a system that I put in 30 years ago. I have had to replace the freon now 3 times. Since then I went with a new company which informed me that because of the leaks I needed to replace the entire system. I was told that my warranty had expired and they would not replace the faulty and leaky system.
I purchased a home with a Maytag HVAC system, and my home inspector said that the unit was a newer unit, and it should last for a while. The unit broke down last month and was diagnosed that it has a Freon leak and needed to replace the coil. I called the warranty since it is about 8 years old, but they said there is no warranty left because the previous owner didn't register. I think it is funny. If the unit was purchased and installed by a contractor it should be under warranty. The company knows when the unit was made and purchased. It is like a trick because most of people don't. They should stand behind their products...
I have to pay a lot of money to buy a coil and put it in, and guess what... another leak then another leak... then another leak from different parts. My technician said that it is leaked at the weird places, where there should not be any stress. Everyone came out and had the same conclusion, this company was not good... they won't cover a lot of things and the unit should be replaced. Can you imagine that you have to change a system after 8 years.
We installed a Maytag dual stage heating system with an 18 Seer AC unit in July 2014. The coil has been replaced three times (2 times in 2015 and 1 time in 2016). It works for a few months, but the next year must be replaced because it leaks (thin copper used). We have heard every excuse in the book, but the company refuses to pay for the installs. Yes, they provide another defective coil every year under the "warranty", but we have to pay $550 for new Freon and installation. I don't expect to have to put a new motor in my car every year and I don't expect to put a new coil in my unit every year. The consumer got scammed on this deal, since they were well aware of the problem with the 18 Seer anteater copper coil long before 2014. I understand from others there is a class action lawsuit pending about this issue.
We installed an Intertherm high-efficiency furnace in our Modular home in the Fall of 2014. Before Spring 2015 the aluminum heat exchanger burned out releasing carbon monoxide into the heat ducts and tripping the temperature high limit. The next Fall our plumber was given a new heat exchanger and installed it. He also ascertained that the fan speed was set to maximum and told us to not use any very restrictive filters like 3M microfiber or similar makes. Before the Spring of 2016 the 2nd heat exchanger burned out. We do not want another Intertherm furnace or any other make with an aluminum heat exchanger. We will probably replace with an 85% furnace with a steel heat exchanger.
In another home in about 1988 I installed a Comfort Maker High-efficiency furnace with a steel exchanger and it's still in use today. I recommend avoiding any furnace with an aluminum alloy exchanger. If you have one, a clue to a defective heat exchanger releasing carbon monoxide into your heat ducts is the second time the high limit trips.
Nortek Global HVAC expert review by ConsumerAffairs
Nortek Global HVAC, formerly Nordyne LLC, is an HVAC manufacturer specializing in both residential and commercial air quality systems. Nortek provides heating and cooling systems for contractors and distributors who install the systems in consumer homes and businesses.
Several major brands: Nortek manufactures HVAC systems from Maytag, Frigidaire, NuTone, Westinghouse, Reznor and Broan. All of these top brands are available to contractors and Nortek provides support for the life of the product.
iQ Drive technology: Nortek’s innovative iQ Drive technology for air conditioners and heating systems converts electric current from AC to DC, which alters the compressor and fan motor. The result is a quieter, more efficient machine.
Micro-Channel coils: In order to meet regulatory demands and decrease greenhouse gasses, Nortek created Micro-Channel evaporator and condenser coils to use less refrigerant than other HVAC coils. These coils are smaller, lighter and better for the environment.
Business training for contractors and distributors: As a manufacturer, Nortek goes above and beyond to prepare its contractor and distributor partners for business success. Its Edgetek and 12th Man Plan marketing programs provide partners with system overviews, installation advice, sales training, marketing and more.
Second Look financing program: Nortek Global HVAC has partnered with TURNS Financing Services to help consumers with credit problems finance products purchased through Nortek’s contractor network.
Best for: contractors and distributors.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Nortek Global HVAC Company Information
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- Nortek Global HVAC
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