Nortek Global HVAC

I purchased two complete HVAC Units from this company. The units came with a ten-year parts warranty. This gave me confidence that the units were built soundly. After two years I noticed that my electric bill had skyrocketed. I had an HVAC technician test the unit and he determined that the condenser coil on the unit has failed. I thought to myself "no need to panic, the unit is under warranty". I was wrong.. They will not send you a new unit. only the specific part that has failed. You are responsible for the shipping cost of the part ($200) and paying a technician to completely dismantle the unit to replace the part. You are also responsible for filling the unit with HVAC refrigerant ($700).

New HVAC unit installed at the end of 2015. Started having issues the 1st year. Tech informed me they discontinued the unit due to so many issues (which should have been a recall honestly). Tech said my inside unit will continue to leak oil and have to be fixed at least every 3 years because there is no permanent fix. Outside unit has always ended up low on freon from year one. Techs have added freon every year since owning the unit. Finally, in Dec 2022 (still under warranty) a new tech found the leak - the Coil was leaking, which seems to be everyone's problem with the company after reading their BBB page. Tech ordered the warranty part and was told 4-5 days it would be in, with a $150 shipping charge that I had to cover. After a week he was told it would be another couple of weeks and it would be in.

My AC contractor went to distributor to get a AC part that is under warranty and broken. The distributor (JemAir) states unavailable back ordered. I called the manufacture company (Nortek) and spoke with Shelly, (not the friendless phone rep). Shelly states, they have part in stock and the distributor needs to file a warranty request and it would take 14 days, no exception. Problem, I live in Florida and inside my house is 85*, my pets are panting, I'm sweating and overheating, the house is sweating and my grandson can not be at home because it's too hot. Shelly (Nortek) will not expedite, her words are, (that's just the way it is. It's hot everywhere).

This company does not support their own product line. They pawned it off to other companies who equally have no interest in supporting the Reznor product. Trying to buy parts from suppliers is difficult as they have no part numbers or proper setup from Nortek. Trying to get copies of wiring schematics as they wear off the equipment is equally impossible. That info was on their website until they changed the site and removed a lot of information techs can actually use. Stay away from Nortek and Reznor. I've been an HVAC tech for 17 years and it's the worst company brand I've ever dealt with.

Our unit quit working in June 2021, apparently hit by lightning. Attempted several times to have circuit boards replaced. Wrong items sent with the correct serial number. 6 different times and dozens of frustrating phone calls to tech and customer service. Distributor wouldn't do anything because Nortek wouldn't give them a replacement code. December we contacted our insurance company and thank God it was covered under our homeowner's policy. Replaced the Nortek unit with a Haier and it's wonderful. Our HVAC professional said that he will never again use Nortek or their distributor RE Michel.

Had 2 Maytag HVAC units installed in 2014, by 2018 the first unit coil failure occurred and had to be replaced - Part was warrantied buy labor and coolant were not $1200. Now 2021 and the second unit failed same thing - but after looking into the coil the repair person showed me that the coils were disintegrating. Again - warrantied part but labor and coolant not $1300. Complained to BBB and Nortek said the climate in FL caused failures - unbelievable. Originally, it was going to be over a month to get the coils but after numerous complaints the part arrived within a week and I was charged $100 for expedited shipping. There needs to be an action against this company of some sort to protect the public. Maytag is NO help either!

I had two 2013 2 ton Gibson 13 seer heat pumps have been nothing but money pits. No low pressure cut off to turn the compressor off if leaks, it burned itself up. NEVER BUY NORDYNE!!! I don't understand the thinking, they had High pressure cut off but no low pressure cut off? R 410 runs at much higher pressures than R22 so you will have more leaks. Unless they want it to burn up so they can sell you another. I had to replace one whole system and the one that is still working has been nothing but problems, Indoor coil had to be replaced and many other things. Save yourself the headache and buy a Rheem/Ruud. They have both Low and High cut offs and they also use a thermal expansion valve on both inside and outside. Gibson uses Orifice or Pistons on both which hurts efficiency. They both cost about the same but, you're getting a much better unit.

Installed a Gibson heat pump for a customer. What a mistake that was. The outdoor coil leaked after a year of being installed. Waited over 6 months for new coil. Installed new coil. That one leaks. Customer service sucked. Timeframes on delivery sucked. Equipment and parts suck! I have lost out of pocket my labor and Freon because of their junk equipment. It’s not a matter of if, it’s when is this company going to go under for selling equipment that they know are prone to leak and never accept that fact. Do not buy from this company. That is Gibson, Nordyne, Nortek, and whatever other name they want to use to try to hide from their crappy equipment.

Bought house with 3 year old unit. Dumped money in it hand over fist. Can NOT get it to function like a heater. Runs and runs blowing cold air as the electric bill skyrockets. Can’t keep house 62 degrees. Don’t waste your money. Not a dime. Run the other way. Customer service is worse than the unit. Pure crap. They know their product is garbage and they prove the company is too. Total rape job for me. I’m living without heater because of it. Have other repairs to do. 3 year old heater SHOULD be good to go.???

A little over three years ago a local contractor installed an mobile home air-conditioned purchase from Nortek. Since my purchase, our contractor has been here on three occasions to replace a faulty Condenser Coil. Each time my wife and I had to pay the contractor for his labor and material. To date, no one in tech services has been able to address the problem. My attorney has contacted the BBB regarding this issue and has suggested a Class Action suit be filed.