Nortek Global HVAC Reviews

I purchased two complete HVAC Units from this company. The units came with a ten-year parts warranty. This gave me confidence that the units were built soundly. After two years I noticed that my electric bill had skyrocketed. I had an HVAC technician test the unit and he determined that the condenser coil on the unit has failed. I thought to myself "no need to panic, the unit is under warranty". I was wrong.. They will not send you a new unit. only the specific part that has failed. You are responsible for the shipping cost of the part ($200) and paying a technician to completely dismantle the unit to replace the part. You are also responsible for filling the unit with HVAC refrigerant ($700).

New HVAC unit installed at the end of 2015. Started having issues the 1st year. Tech informed me they discontinued the unit due to so many issues (which should have been a recall honestly). Tech said my inside unit will continue to leak oil and have to be fixed at least every 3 years because there is no permanent fix. Outside unit has always ended up low on freon from year one. Techs have added freon every year since owning the unit. Finally, in Dec 2022 (still under warranty) a new tech found the leak - the Coil was leaking, which seems to be everyone's problem with the company after reading their BBB page. Tech ordered the warranty part and was told 4-5 days it would be in, with a $150 shipping charge that I had to cover. After a week he was told it would be another couple of weeks and it would be in.

My AC contractor went to distributor to get a AC part that is under warranty and broken. The distributor (JemAir) states unavailable back ordered. I called the manufacture company (Nortek) and spoke with Shelly, (not the friendless phone rep). Shelly states, they have part in stock and the distributor needs to file a warranty request and it would take 14 days, no exception. Problem, I live in Florida and inside my house is 85*, my pets are panting, I'm sweating and overheating, the house is sweating and my grandson can not be at home because it's too hot. Shelly (Nortek) will not expedite, her words are, (that's just the way it is. It's hot everywhere).

This company does not support their own product line. They pawned it off to other companies who equally have no interest in supporting the Reznor product. Trying to buy parts from suppliers is difficult as they have no part numbers or proper setup from Nortek. Trying to get copies of wiring schematics as they wear off the equipment is equally impossible. That info was on their website until they changed the site and removed a lot of information techs can actually use. Stay away from Nortek and Reznor. I've been an HVAC tech for 17 years and it's the worst company brand I've ever dealt with.

Our unit quit working in June 2021, apparently hit by lightning. Attempted several times to have circuit boards replaced. Wrong items sent with the correct serial number. 6 different times and dozens of frustrating phone calls to tech and customer service. Distributor wouldn't do anything because Nortek wouldn't give them a replacement code. December we contacted our insurance company and thank God it was covered under our homeowner's policy. Replaced the Nortek unit with a Haier and it's wonderful. Our HVAC professional said that he will never again use Nortek or their distributor RE Michel.

Had 2 Maytag HVAC units installed in 2014, by 2018 the first unit coil failure occurred and had to be replaced - Part was warrantied buy labor and coolant were not $1200. Now 2021 and the second unit failed same thing - but after looking into the coil the repair person showed me that the coils were disintegrating. Again - warrantied part but labor and coolant not $1300. Complained to BBB and Nortek said the climate in FL caused failures - unbelievable. Originally, it was going to be over a month to get the coils but after numerous complaints the part arrived within a week and I was charged $100 for expedited shipping. There needs to be an action against this company of some sort to protect the public. Maytag is NO help either!

I had two 2013 2 ton Gibson 13 seer heat pumps have been nothing but money pits. No low pressure cut off to turn the compressor off if leaks, it burned itself up. NEVER BUY NORDYNE!!! I don't understand the thinking, they had High pressure cut off but no low pressure cut off? R 410 runs at much higher pressures than R22 so you will have more leaks. Unless they want it to burn up so they can sell you another. I had to replace one whole system and the one that is still working has been nothing but problems, Indoor coil had to be replaced and many other things. Save yourself the headache and buy a Rheem/Ruud. They have both Low and High cut offs and they also use a thermal expansion valve on both inside and outside. Gibson uses Orifice or Pistons on both which hurts efficiency. They both cost about the same but, you're getting a much better unit.

Installed a Gibson heat pump for a customer. What a mistake that was. The outdoor coil leaked after a year of being installed. Waited over 6 months for new coil. Installed new coil. That one leaks. Customer service sucked. Timeframes on delivery sucked. Equipment and parts suck! I have lost out of pocket my labor and Freon because of their junk equipment. It’s not a matter of if, it’s when is this company going to go under for selling equipment that they know are prone to leak and never accept that fact. Do not buy from this company. That is Gibson, Nordyne, Nortek, and whatever other name they want to use to try to hide from their crappy equipment.

Bought house with 3 year old unit. Dumped money in it hand over fist. Can NOT get it to function like a heater. Runs and runs blowing cold air as the electric bill skyrockets. Can’t keep house 62 degrees. Don’t waste your money. Not a dime. Run the other way. Customer service is worse than the unit. Pure crap. They know their product is garbage and they prove the company is too. Total rape job for me. I’m living without heater because of it. Have other repairs to do. 3 year old heater SHOULD be good to go.???

A little over three years ago a local contractor installed an mobile home air-conditioned purchase from Nortek. Since my purchase, our contractor has been here on three occasions to replace a faulty Condenser Coil. Each time my wife and I had to pay the contractor for his labor and material. To date, no one in tech services has been able to address the problem. My attorney has contacted the BBB regarding this issue and has suggested a Class Action suit be filed.

I purchased a new unit a little over a year ago. Had a problem with the outside coil, still under warranty. The contractor replaced it and gave me a bill for $161. I asked why and that’s what they changed to ship it. Would never use this company again. (Read the fine print.)

We've had this unit for over 15 years and have no problems with it. This is saying a lot here in FL in the Tampa Bay area with the heat and humidity. Be do have an bi-annual check up to watch for any problems. We would recommend it. However this until still uses freon which when it finally breaks down we will have buy a more expensive one.

Mostly satisfied with the product heater, filter can be better quality with some additional disinfecting functions. Working as expected and become expected temperature on winter quickly enough.

The furnace is going on 5 years old. It’s been solid. I’ve had no issues. The only thing I’ve been required to do is change the filter and wipe out the cobwebs. It’s been a very reliable furnace. The price is on par with other brands. It’s not a top end model but just as good with less cost.

Contractor installed a new NORTEK A/C and company refuses to honor warranty even though the product never worked properly...All Nortek will do is warranty the faulty compressor that's inside and have it re-installed even though the contractor did everything that NORTEK asked them to do as far as troubleshooting...5 service calls in a 4 week period trying to get it working properly until the contractor finally ate the cost and replaced it with a Trane.

Purchased a furnace the beginning of December for manufactured home. It didn't work correctly from Day 1. The install tech found a rivet in a tube, the companies tech support said they don't even use rivets so it appeared to be a form of sabotage from a manufacture employee. Unit still doesn't work after every main part of the unit has been replaced and the tech has been out over 6 times in a month. It won't run for more than 24 hours and gets worse with every part that is replaced. The tech is trying to get a credit from the manufacturer so that he can purchase another unit from a different company but the manufacturer refuses to give the credit and the distributor won't credit unless it comes from the manufacturer.

Purchased my heat pump year and half ago. Like everyone it's winter here in for Va. Came home. No heat. The coil was leaking. Was told the whole unit had to be replaced. Spoke to Nortek a couple of different times. The last time was with a lady named Sheila. Sheila stated they would cover the unit but only 250.00 dollars in labor even though I was told they knew they was a deflect in the units before they was sold. I explained I did not think that was right. I would have to pay again to have a new unit installed because of they mistake.

In five years I replaced compressor and three capacitors. HVAC co forgot to register unit so when I did company cut my warranty in half. Why? Because they could. Evil. I would highly recommend you stay away from this company as they have no honor.

Our A/C unit has been installed seven years. Within four years, we had a coil leak in the unit. Although the coil is under warranty, it doesn't help matters when you have to spend over $700 dollars for labor and freon to get the coil installed. Then, two years later another leak and, of course, paying the $700 plus for the coil install. I am so upset that now one year later, we have another coil leak and again are having to spend the $700 plus for freon and the coil install. My husband and I are retired, over 65. My husband has major health problems so doing anything ourselves is out of the question. I learned from others after the third leak, that these coils are known to have a leaking problem but yet this company stays in business and continues to sells these defective coils.

The cooling fan motor on the Miller condenser unit is mounted on top of the outside unit in direct contact of rain water. I have had to replace the fan motor every 3 years due to it burning out. It should have better protection from the elements. The compressor is noisy as well. No leaks at least. I would rate it lower but the price was good.

I switched from an electric furnace to a 95% natural gas furnace Nordyne/Maytag, within 2 weeks was walking by the furnace the floor was wet, the condensation pump that hangs on the side of the furnace cracked. 7 months later the same thing happened, replaced it, 3 months later it happened again. Wrapped duct tape around it, now the floor is wet for the 4th time and the inside of the furnace is full of water? It 15 months old and having nothing but problems with water leaking? Not too pleased, will most likely not purchase anything related to this brand again.

We installed the recommended highest quality and efficiency unit that the contractor suggested and also purchased a 10 year parts and labor extended warranty policy at that time. Two years later the unit quit cooling and after a service visit found it was out of freon and the Evaporator was leaking. A/C service company replaced the faulty part and re-charged the unit. Two years later, same exact thing happened. All the freon was gone and the Evaporator was leaking again. Same song and dance, replaced the part and re-charged the unit.

My new unit was purchased and installed on 9/13/2010. The first defective I/D Nordyne Coil part was replaced under warranty on 2/9/2016. My total out of pocket cost was $823, Labor $750 & Trip charge $73. The second defective I/D Nordyne Coil part was replaced under warranty on 1/4/2019. Again, my total out of pocket cost was $823, Labor $750 & Trip charge $73. My research shows that your coils continue to be defective and this is not fair to me the consumer. I am demanding reimbursement in the amount of $1646 for my costs involved in repairing my unit due to your defective parts.

Purchased home in July 2015. Summer of 2017 no cold air. Called the person who installed it K&M and they never returned our call after numerous calls. Called the company we got the home from and they did nothing (Pioneer Homes). Then had to call a local service company and he came out had to replace the O rings because they were installed wrong. Added freon but said there must be a leak. Summer of 2018 no cold air. Called the serviceman locally and he came out and said there were holes in the coils. This is a very reputable privately owned repair company that service mobile homes only in the area. We had to replace the whole unit. He said it was junk and would not fix it due to future problems. I called Nortek and they told me there was nothing they would do because I did not sign up for the extended warranty. I told them that is a bad product they sell if it only last 1.5 years. Very dissatisfied.

I bought a new manufactured home that we received our Certificate of Occupancy approximately three years ago. 1 1/2 years we had to have it serviced. Furnace from day one was VERY loud when the blower kicks on. To the point we couldn't even hear the TV and literally had to turn up volume and back down again every time. Next after service call from last year and bill, out of warranty, the Nordyne goes again. Another service call on 03/08/2018. Code reads "Open Positive Switch". Contractor replaced small intake fan that had to be ordered, no heat, and comes back to install. Nothing, still coding the same. Checks out chimney on roof with snow and discovers soot. Tries to override thermostat, fires once on reboot. After that checks more, Flames aren't burning right, tries to adjust, doesn't work.

Before the unit was 9 months old the reversing valve leaked. I had to pay for a new valve until the old one could be sent back. It cost me $350 plus $180 for r410. 4 months later the replaced valve leaked and the guy who did the repair won't come back and Noland parts in Fredericksburg, VA won't help. I had to go through a N VA winter with only electric heat. Does anyone want to buy this pile of garbage? Nortek/NuTone/Noland Trane all SUCK and deal with them at your own risk.

In June 2013 I had a 4 ton Nutone IQ Drive manufactured by Nordyne installed. I have had about 2 service calls a year. One to the tune of $1160 to replace the A Coil in the air handler. It keeps losing Freon. Now it is running constantly and just barely cooling. The installer is clueless. About ready to rip it out and go with a simpler system as is a money hole. Going to contact Nordyne tomorrow and possibly contact an attorney.

Purchased a quail ridge trailer manufactured by Forest Marine and sold by Suncoast Trailer in Florida in December of 2016, this was a new unit I was purchasing as a vacation place. In March I set the Gibson split unit air conditioner to turn on when humidity increased, to keep mildew and odors away. When I went back to trailer in September I found the unit was leaking into the bedroom. The mattresses, pillows were all moldy, the entire carpet in the bedroom was destroyed. Also, found the living room unit had leaked, there were dried water stains on my living couch and stains on floor due to leaking. I contacted the Suncoast Trailer dealer who referred me to someone at Forest Marine. I had tried to contact Gibson myself but was unsuccessful. Forest Marine gave me an AC repair company to contact, after they spoke to Gibson, they were not going to take responsibility for this system, they did agree to replace my mattresses as a goodwill gesture.

From the beginning I purchased my heat and air unit around June 2013. Since that date I have had to have two circuit boards replaced, three evaporator coils replaced, a blow motor replaced, compressor replaced, and have had to have the unit gassed up ten or fifteen times. I have learned that the company knew there was issues with their product and they sent out a memo advising how to fix this issue which is to replace the evaporator coil with a copper microchannel coil. I have a copy of a memo that was sent out Nortek employee Tim ** talking about the issue.

We purchased this brand new system and installed in into a completely renovated apartment. It was used for 3 months and then discovered the entire coil had corroded and leaked all the Freon out of the system. Nortek did cover the coil, but our HVAC contractor had to drive 3 hours to the closest retailer - they would not mail the part - and then install it and add $600 worth of Freon. Freon is part of the labor and they would not compensate us for any of it - even though it leaked due to their faulty part! Plus we had to pay for the labor on top of that. We purchase and renovate properties all year round and I will never buy this company’s products again.