Ned's Home Reviews

The worst company I have ever used. I have recently replaced all of my windows. 2 years ago I had a new roof put on. I like to keep up with my house. I decided to replace my gutters. The other ones were 40 years old. Never leaked, never had a drop of water Come in my house. After they installed my new gutters. I now have water coming in UP under my roof and into my kitchen ceiling and leaking on my countertops. I've had the same Incapable people come back several times they have no idea what they're doing. There's no real carpenters involved. They just slap gutters on. Worst contractors I have ever used. Do not use Ned Stevens for any reason.

They refuse to schedule on a regular day or time, and instead randomly send a text saying they're on their way - which consistently arrives *after* they are already here. And because they cannot seem to figure out how to set up a regular schedule, I can't set up a regular payment structure. All they care about is trying to get more money from you. Every single time they come they leave a door hanger saying the found a problem. After having them "fix" 2 problems (at high cost) they still left me a door hanger every time. I learned my lesson. Then they got bought out by *Private Equity* and started buying all kinds of service businesses, which they now spend all their time trying to sell me. Constantly. Leaving me stuff in my mailbox, mailing me stuff, and on every call I've ever had to make.

Do NOT use Ned's home!!! I contacted Ned's Home in Colbert, GA to perform gutter cleaning. The first scheduled date, they couldn't find my house and sent a message. I called and provided directions despite the fact that we live in the age of mobile phones & global GPS systems. The second scheduled date, the exact same thing happened. I call again and attempted to cancel, but they promised they could get it done quickly. After them not showing up for weeks I called someone else and paid to have my gutters cleaned. Six weeks after the original appointment they showed up, my daughter told them the service was already provided and they should leave. They left and charged me $129 for doing nothing, then refused to remove the charge from my credit card despite their obvious incompetence.

Just signed up for lawn care and tree and shrub care. Paid in full for the service. I catch the technician not test my soil NOR spray my backyard. I get accused of lying by one customer service tech, "the amount of spray he used means he treated both areas". Second customer service rep, same thing, by the 3rd customer service rep suddenly he called in saying he didn't spray the back and they had to go back to do it. I sent the video of him not testing my soil yet reporting a 6.5 reading .... I get no response about it other than the supervisor will look at it.

The company, Ned's Home and all of its division harass the customers once the customer stops using their services with daily text and calls from different phone numbers each time, so blocking the numbers does not help. I called them back and asked to stop, they said they would stop, but it didn't. The job was not good. If you only consult them for a job they send out the crew without a scheduled appointment and unexpected. I am glad I was home and able to stop them when I heard the crew climbing on roof to change my newly installed gutters!

I recently had representatives of this company show up for a gutter cleaning. There was not an appointment confirmation. They sent a text, that could not be replied to to say they were coming. They showed up moments later quickly got on my roof with a crow bar in an attempt to break the ice dam in my gutters shaking the entire house and undoubtedly loosening the gutter from the soffit. The worker asked me to turn on the water for him. It was already on, but would not run as it was 26 degrees out. I asked them to leave to prevent further damage to my home. I then received a bill for $130. I called the service this morning and the representative was not at all concerned with my issues. She merely defended the company and its actions. She told me about their outstanding reputation and that they had provided a service according to her records.

Ned's Gutter Cleaning is extremely unprofessional. They bought Gutter Pro, which I had used for 10 years. They were supposed to come out and do my gutters for the same price but when they got there, they said, "No, we changed our minds and do not want to do the service." VERY UNPROFESSIONAL!!!!

Buys information from other websites. Constant robo calls. Requested in writing and via phone to stop and to be removed from automated call lists. Continues to call and leave voicemails illegally almost every day. Avoid. There are plenty of options out there that aren't scumbags.

I had them do gutter cleaning and dryer vent cleaning and it went well. It seemed like they did a good job and they showed up when they were supposed to. Also, they didn't waste any time and got the job done fairly quickly. On the dry vent cleaning, they showed up days earlier than they said they would, which is good but if I were planning on being out, they could have showed up and I wouldn't have been home. But they were easy to communicate with. I'd recommend them. The quality of work seems good and they were reasonably priced.

Great experience with their Ned Stevens Gutter Cleaning division. They cleaned my gutters and fixed a section that had minor damage. I no longer have an issue with overflowing water and the gutters look much nicer.

Ned's Home cleaned my gutters and they put in new ones a couple of weeks ago because the old ones were starting to lean away from the house. They did a good job and they were pretty complete in explaining the process to me. I have no complaints and my new gutters look good.