About LifeSource Water Systems
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LifeSource Water Systems sells, installs and services home water treatment systems. It offers solutions for water softening, filtration and disinfection, but it specializes in salt-free water softener alternative systems that don’t require you to buy salt bags, change filters or exchange tanks. You can choose from several packages or customize a solution for your needs.
- Offers salt-free water softeners
- Maintenance-free systems
- In-home service and installation
- Limited online pricing
- Technicians not available everywhere
LifeSource Water Systems’ salt-free water softeners are eco-friendly and maintenance-free. The company also offers solutions for whole-home water purification and disinfection. Just be prepared to contact the company for a quote.
What is LifeSource Water Systems?
LifeSource Water Systems offers salt-free water softener alternatives, whole-house water filtration systems and antibacterial water disinfection filters. It sells these products individually and in packages.
LifeSource also provides in-home installation and service by factory-trained technicians in certain areas. Products come with warranties that range from two to 10 years, depending on the item, and you can purchase a Platinum Protection Package to extend the warranty to up to 12 years on certain items.
How does LifeSource Water Systems work?
LifeSource Water Systems’ products work differently to provide a range of results.
For example, the ScaleSolver salt-free water softener alternative attaches to your home’s plumbing where tap water enters your home. It then conditions minerals so they bind to each other instead of sticking to pipes, fixtures and your skin. This helps prevent issues that come from hard water, like scale buildup.
This system does not require salt or filter and tank changes, and since no brackish wastewater is produced, this system can be used in areas where salt-based water softeners are banned.
On the other hand, LifeSource’s Water Filter System uses a proprietary blend of coconut shell granular activated carbon to reduce the amount of chlorine, dirt, chloramines and sediment in your water. The automatic timer controls rinse cycles to clean out sediment in the carbon bed, and the rinse water can be used in your lawn or garden.
LifeSource Water Systems products
LifeSource Water Systems offers three main products:
- ScaleSolver Systems: These water softener alternatives treat all the tap water in your home to reduce scale buildup. They don’t require salt, monthly servicing or filter changes. They also don’t produce briny waste, so they can be used in areas where other water softeners are banned.
- Water Filter Systems: These whole-home units use a carbon filter to remove chlorine and other contaminants to give you clean, odor-free water from every faucet. Healthy minerals are left in while acidic water is neutralized. Like with the ScaleSolver System, monthly service isn’t required.
- ApaPure Filters: These units disinfect your water by destroying bacteria and other organisms on contact. They do not require any electricity, unlike water purification systems that use ultraviolet radiation and pumps. The ApaPure 12 disinfects all the water in your home and is good for 200,000 gallons. The smaller ApaPure 2 is for RV, boat or apartment use, and it’s only good for 11,000 gallons.
LifeSource also has bundle options that let you combine systems for more complete water treatment:
- Power Package: This package includes one of the company’s whole-house Water Filter Systems and a ScaleSolver salt-free water softener system.
- Ultimate Protection Package: This package combines all three of LifeSource’s main offerings to provide its most comprehensive water treatment option.
LifeSource Water Systems cost
LifeSource Water Systems doesn’t post prices for its larger systems online because your costs depend on the size of your home. However, prices are available after filling out a form on the company’s website or calling for a quote.
LifeSource does post prices for its ApaPure filters. At the time of publishing, the ApaPure 2 costs $299.99, and the ApaPure12 whole-home disinfection unit costs $749.99. However, the Apapure 12 requires a separate pre-sediment or carbon filter too.
LifeSource Water Systems FAQ
- What happens to my LifeSource water system if I move?
- LifeSource systems can be moved with you if you change homes, and the warranty remains valid. Just take the unit with you to your new home, and a plumber can reinstall it for you.
- How long does a LifeSource water filter last?
It depends on the system in question. LifeSource’s water softener alternative does not require regular filter changes, but the company’s Water Filter Systems are rated to last for at least 2.2 million gallons. Larger systems may last up to 5.7 million gallons.
The ApaPure 2 and 12 are rated to last for 11,000 and 200,000 gallons, respectively.
- Does LifeSource Water Systems have a warranty?
For residential applications, LifeSource Water Systems provides:
- A 10-year warranty on carbon filter tanks, excluding the 810s model
- A five-year warranty on the 810s
- A five-year warranty on ScaleSolvers
- A two-year warranty on ApaPure filter valves
- A three-year warranty on valve heads
Purchasing a Platinum Protection Package extends the warranty on the carbon filter tanks and valve heads to 12 years.
- Where is LifeSource Water Systems located?
- LifeSource Water Systems is headquartered in Pasadena, California, but it has other locations throughout California and Nevada.
Is LifeSource Water Systems worth it?
If you have issues with your home’s water, LifeSource Water Systems may be right for you. The company only has offices in California and Nevada, but its products ship nationwide and can be installed by a licensed plumber where a factory-trained technician is not available. Reach out to LifeSource for a quote to see how it compares to the competition.
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I called and emailed multiple times to get a resolution for my water pressure problem especially for my irrigation lines. I wrote these Yelp reviews in response to getting no response. Coincidentally, LifeSource Water has since been extremely helpful.
Rob, who seems to be a more senior employee really made it a point to take care of me. I was pretty upset, but he was very professional and kind. He addressed all my concerns. Reimbursed me for the additional piping I begrudgingly paid for and offered to have some of his best guys come out to evaluate our installation. Cassidy and Eric came out and helped identify each issue and walked me through the different steps to show the integrity of the system. They removed the AquaPure filter and even manually bypassed the system with built in piping directly. I don't know exactly what they did, but the irrigation water pressure has improved but reinstalling things properly seems to have done the trick. The extra piping is a tradeoff of diluted water pressure that I need and I'll have to work with my gardener to reroute the city water directly to the irrigation lines.
I can say that today I'm a happy customer, but my initial contact started in late April. My install concluded in June and it took 1.5 months to reach this conclusion so it's a bit longer than I could hope, but all in all I'm very thankful that Rob, Cassidy and team were able to put in many hours and help resolve my issues.
It took LifeSource Water two weeks to have someone swing by my house to give me an estimate. The technician was able to give me an estimate and an action plan for the install. I had a few options of the placement of my system either in the front of the house or on the side hidden behind a gate. I didn't care because I think it looks cool so front or on the side would be fine. Putting it on the side would require some extra piping so I said as long as it's included in the estimate any spot works for me.
A month and a half later the install finally takes place. They install it on the side and everything looks good. My water pressure is a little weak, but they said that's expected and it should be good after a few hours. The water pressure is still weak in certain parts of the house. It wasn't too bad so I didn't mind because my water is allegedly cleaner even though there's no real way of testing.
I paid the bill and they tried to charge me for the additional piping I never wanted. I had to call them multiple times to get them to remove it, but they wouldn't budge. I indicated that the technician mentioned it would cost the same no matter where it is, but they said the technician isn't allowed to do that as if I'm supposed to know their internal policies. Eventually we negotiate to meet in the middle and I end up having to pay an extra $200 for some extra piping.
I started noticing that my grass was dying and it turns out they hooked up the system with the outdoor water as well. So the system is unnecessarily filtering our outdoor water and the water pressure is too weak and doesn't allow our sprinkler to have the same range it had before. I requested for them to fix it. They sent someone out to do some tests and he was just talking about how hot it was and that my system works fine. I should decrease the amount of sprinklers I have. I tried to insist that it was fine, but he did some test saying that there's nothing he could do. The water has to pass through the system and the long piping might be the problem even though I requested to put the system where it would be most optimal.
I've been in contact with Christy ** to try to remedy the situation, but she hardly ever responds to my emails. She is never available to pick up my phone calls and she never returns any of my calls. When she does respond via email she says someone will reach out to me this week, or next week, or says she talked to someone and he/she will reach out to me soon. But no one ever calls me back and these guys only care about making a sale and then they stop caring about the customer. Perhaps you can have clean water, but there is no integrity in their customer service.
Worst customers service I ever experienced. Started discussing a water filtration / softer system with them 4+ months and gotten nowhere. I've had to beg for every response. Many promises broken. Avoid Life Source.
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LifeSource Water Systems Company Information
- Company Name:
- LifeSource Water Systems
- Year Founded:
- 523 S. Fair Oaks Avenue
- Postal Code:
- United States
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