LifeSource Water Systems Reviews

Rob, who seems to be a more senior employee really made it a point to take care of me. I was pretty upset, but he was very professional and kind. He addressed all my concerns. Reimbursed me for the additional piping I begrudgingly paid for and offered to have some of his best guys come out to evaluate our installation. Cassidy and Eric came out and helped identify each issue and walked me through the different steps to show the integrity of the system. They removed the AquaPure filter and even manually bypassed the system with built in piping directly. I don't know exactly what they did, but the irrigation water pressure has improved but reinstalling things properly seems to have done the trick. The extra piping is a tradeoff of diluted water pressure that I need and I'll have to work with my gardener to reroute the city water directly to the irrigation lines.

Original Review: July 27, 2021

It took LifeSource Water two weeks to have someone swing by my house to give me an estimate. The technician was able to give me an estimate and an action plan for the install. I had a few options of the placement of my system either in the front of the house or on the side hidden behind a gate. I didn't care because I think it looks cool so front or on the side would be fine. Putting it on the side would require some extra piping so I said as long as it's included in the estimate any spot works for me.

A month and a half later the install finally takes place. They install it on the side and everything looks good. My water pressure is a little weak, but they said that's expected and it should be good after a few hours. The water pressure is still weak in certain parts of the house. It wasn't too bad so I didn't mind because my water is allegedly cleaner even though there's no real way of testing.

I paid the bill and they tried to charge me for the additional piping I never wanted. I had to call them multiple times to get them to remove it, but they wouldn't budge. I indicated that the technician mentioned it would cost the same no matter where it is, but they said the technician isn't allowed to do that as if I'm supposed to know their internal policies. Eventually we negotiate to meet in the middle and I end up having to pay an extra $200 for some extra piping.

I started noticing that my grass was dying and it turns out they hooked up the system with the outdoor water as well. So the system is unnecessarily filtering our outdoor water and the water pressure is too weak and doesn't allow our sprinkler to have the same range it had before. I requested for them to fix it. They sent someone out to do some tests and he was just talking about how hot it was and that my system works fine. I should decrease the amount of sprinklers I have. I tried to insist that it was fine, but he did some test saying that there's nothing he could do. The water has to pass through the system and the long piping might be the problem even though I requested to put the system where it would be most optimal.

I've been in contact with Christy ** to try to remedy the situation, but she hardly ever responds to my emails. She is never available to pick up my phone calls and she never returns any of my calls. When she does respond via email she says someone will reach out to me this week, or next week, or says she talked to someone and he/she will reach out to me soon. But no one ever calls me back and these guys only care about making a sale and then they stop caring about the customer. Perhaps you can have clean water, but there is no integrity in their customer service.