KitchenAid Dishwashers Reviews

On October 14, 2008 at 1:15 AM my Kitchenaid Dishwasher almost burnt down my house and killed everyone and everything in it. Fortunately, I was still awake and standing at my sink when I heard a loud pop, and then black, smelly, toxic smoke began to pour out of the door of the dishwasher near the control panel. I tried to turn it off, and it would not shut off--it just kept smoking. I called the Fire Department and they responded quickly. When the fire department arrived, they could not stop the dishwasher -- they turned off the breaker, disconnected the dishwasher and removed it outside while it was still smoking. The stench was horrible - I am so worried about my birds.The fireman said that if I was asleep, it would have burst out in flames & the damage would have been unthinkable.

I bought this dish washer sept. 9th 03. On sept. 3rd 2003 I had a repair man come out for both my dish washer and refrigerator to be serviced. When the man came out to repair the dishwasher door, I had him do a maintenance check on the dishwasher and refrigerator. A few weeks later and money thrown down the drain so to speak...... I was at home, my two kids were asleep for the night. My husband was out of town, and I turned on my dishwasher! A horrible smell started reeking from my kitchen aid dishwasher! I went to check on it to see what in the world was causing this problem, there was nothing that I could see that was causing the problem. I left the dishwasher door a tad open so that it would not start again. The next day when they went to school, I started my dishwasher.... Or I tried. It would not start at all! I called the repair place where I bought the dishwasher and they never once mentioned that this is the common problem with the dishwasher!

Moved into new house, KitchenAid Superba, stainless steel dishwasher. First door broke, slamming 2-year-old who was standing nearby and my leg (yes, I am interested in class action lawsuit). Paid $55 for technician to fix. Next, Burning smell... and dishes melting, especially cups on bottom. Dishes were seldom clean, glasses foggy. Everything had to be rewashed by hand.

We have owned this top-of-the-line unit for slightly over 3 years and the unit has failed to work multiple times already. The most recent repairman who came simply decided to do nothing. And he wrote up a false report of the damage blaming us for dropping wood screws into the motor. The repair service providing the warranty has chosen to side with the repair man and will not even consider looking at our unit anymore. We don't have time to chase KA. We bought all KA products during our remodel (fridge, oven, and dishwasher) and every product has required serious repair. Anyone reading this site should be warned: KA is not building a quality product with top-of-the-line service.

Having the same problems with our KitchenAid dishwasher as posted by Juliet of South Burlington VT (09/29/08). Dishes are dirty, glassware is cloudy to a point of unhealthy. Customer service sent us a water test kit. Unfortunately that did NOT resolve the problem. The repair man already tested our water and recommended Cascade powder and rinse agent which is the brand and types we have been using all along. We have owned many dishwashers before this one, namely GE brands, and our glassware always came out sparkling clean. We were living in the same house with the same water conditions when we had the GE dishwasher just prior to the KitchenAid, so it's not a problem with the water. KitchenAid product simply does a bad job of washing dishes.

I purchased a KA dishwasher in 2007. To date I have had 7 service calls on the machine. The last repair which facilitated the proper functioning of the steam vent, has rendered the machine completely ineffective. The dishes are dirty and the glassware is foggy, all items must be washed by hand. Kitchenaid refuses to help, sends me to phone menu hell when I try to find someone to even hear my complaint. If it's been more than a year, they just don't care.

Dishwasher door crashed down on us. Nobody hurt (yet). Called KitchenAid but no help because it's 5.5 years old and the warranty expired. They told me they have no technical support and I needed to call one of their authorized repair centers. It's obvious with so many complaints about this very problem that this is a mfg. design flaw and the product should have a recall. ANYONE INTERESTED IN FILING A CLASS ACTION SUIT?

I bought a KichenAid dishwasher model KUDS01FL in 2004. The door came crashing down in 2007 which I have subsequently found out on this website that it is a common failure. I fixed the problem for $16 (thanks to fix it web sites)but it was extremely annoying. I now have just remodeled my home and bought all new appliances except for the dishwasher which upon reconnecting has completely failed with no activity on the control panel.

I purchase all KitchenAide applicances for my kitchen remodel. The dishwasher spring broke and when I contacted KitchenAide for the part they didn't even have it. Plus it was past the warranty. They gave me a repair guys name who tried to charge us a huge bill. It still doesn't work right. Now the microwave door spring has also broken. Am I to expect the rest of my appliances to all break?

Door crashed down, food grinder disintegrated, electric panel disintegrated in plume of smoke. product: dishwasher, model KUDP01FLSS2. I purchased Jan '04. 07/07 the door crashed down (I see this is a common complaint), the cables broke and the door crashed onto my dog. Had to replace both cables. ($160) 2/08 the chopper mechanism (for food particles) disintegrated and had to be replaced. ($200)

Model# KUDI01ILBL2 Dishwasher was repaired for a pump bearing failure about 2 years ago. Now the replacement pump is failing the same way. I've researched the internet and found a lot of complaints about this series of dishwasher suffering the same failures and how KitchenAid is refusing to resolve the issue. All KitchenAid does is replace the pump assembly and it patches the problem for another couple years.

I also have a Kitchenaid dishwasher in which the counterbalance cord broke and the heavy door came crashing down on me. As an adult, I was left with a bad bruise. A toddler could have been severely injured or killed. Apparently, given other complaints, the company has been aware of the problem! Where is the recall?

Bought this JUNK Kitchenaid dishwasher new in 2001 and hated it from day one until this past weekend. Finally it did the one great thing I have been waiting for, it stopped working totally. I say this was a great thing as I finally got my wife to say yes to me replacing it and this time with a Bosch. This has been 6 years of hell as it never got the dishes clean. We like everyone else tried everything and the company was no help. Kitchenaid will never get another dime of my money. The Bosch was far less money than the Kitchenaid and cleans great. I would love to see Kitchenaid get their due.

We own a Kitchen Aid dishwasher Model# KUDS01FLSS1 We've had nothing but problems with it ranging from replacing the heater, leaking, and poor cleaning performance. Now the cheap plastic and nylon door spring and actuator has broken causing the door to fall and allow the corner of the door to leave a nasty slash on my son's leg.

I moved into a brand new house that had a Kitchen Aid d/w AND a FisherPaykel dish drawer in April of 2006. The Kitchen Aid is top of the line, etc. It has NEVER cleaned the dishes properly. I had the service people out 7 or 8 times. First, I used too much soap, then I used too much Rinse Aid, then I used too little soap, then the water wasn't hot enough.... etc. The FisherPaykel, which is a notoriously temperamental d/w (I had one in my old house) works FINE. It cleans the dishes no problem.

Purchased a Kitchenaid dishwasher model KUDMO1FK in September 2001. Has never cleaned well, glasses are filmy, crud on dishes. Clean filter (which is hard to reach) every month. Still does not clean. Door gasket would leak, etcetera. Not what I expected from Kitchenaid. I have one of their mixers that is 20 years old and gets a lot of heavy use with no problems.

We have had multiple issues with our Kitchen Aid Dishwasher and Microwave. The door springs/ropes have broken twice on each. The dishwasher now leaves food on the dishes and apparently we need to clean out a filter as all of the other underlying items they have checked are not the problem. Problem is you cannot get to the filter easily.

I opened my KitchenAid Dishwasher (model KUDP01FLSS3) door yesterday and heard a loud crack as the door came crashing down. Having read prior entries, this seems to be a pattern with these models. I called the repair shop and it's true that they use the same type of nylon cord to fix it. I also called KitchenAid and they have not heard of this problem before, but I was advised to write a letter of complaint to KitchenAid, Benton Harbor, MI so that they can track these issues. I was not offered any compensation for the repair.

We bought a KitchenAid dishwasher KUDI02IR from Lowes in February of 2007. It was serviced 10 months later for poor performance. Now at just 18 months, I am ready to throw it out. The top rack does not get clean at all; the dishes are not clean, I am pre-washing everything; the glasses are becoming covered in residue.

2 year old Kitchen Aid dishwasher - paid $1200 Stopped working suddenly. Service person came out and decided it was the Wiring Harness which is on a NATIONAL BACKORDER for at least a month. I have a family of 5, the kids home for the summer, 4th of July celebration planned and I am told that there is nothing they can do. I am totally disgusted with the appliance, the customer service

We bought a KitchenAid KUDPO1ILBS3 stainless steel dishwasher for $900 from Sears on 5-26-04. My father had worked in the restaurant business for many years and always had good things to say about Hobart. My Mother had a Kitchenaid mixer that lasted about 35 years and I bought her another one to replace it. I had always thought of Kitchenaid as top appliance brand. From day one this unit failed to wash dishes properly. Regardless of the cycle used all the dishes require extensive handwashing prior to being inserted in the machine. There was often a gritty texture dried on the dishes that I had to soak in a sink of water to remove. I use the recommended JetDry and I have tried a variety of dry dishwasher detergents and cycle combinations but the results are the same. I have tested the hot water temp and it is at the recommended level.

We bought a Superba Kitchenaid SS Dishwasher in 2005 and have has 3 expensive service calls on it: soap holder not opening, door gasket hanging, 4 months of leaking and warping our 200 year old reclaimed hardwood floors, control panel deteriorating (I guess it's not meant to be exposed to water and greasy hands-go figure.) And tonight it died.

door does not close, door spring broke, and does not wash properly

We purchased a Kitchen-aid dishwasher model #KUDI01DLBT0 five and a half years ago from Sears and have had the upper shelf replaced, the door seals replaced, the electronic control panel replaced twice and now are told that the motor bearings are wearing out and it would cost $470.63 to repair it. Needless to say, this is only six months after the warranty expired. We paid the $75 the service man charged and will not buy a Kitchen-aid again.

I own a 3 year old high end Kitchen Aid Stainless Steel dishwasher. Model KUDS01FLSS2. As a previous owner experienced the door to the dishwasher came crashing down and the handle actually smashed my toe. It sounded similar to others. Cheap or poorly designed mechanism to counter balance the weight of the door.

I own a 3 year old high end Kitchen Aid Stainless Steel dishwasher. Model KUDS01FLSS2. As a previous owner experienced the door to the dishwasher came crashing down and the handle actually smashed my toe. It sounded similar to others. Cheap or poorly designed mechanism to counter balance the weight of the door.

A couple of months ago, I began experiencing problems with my dishwasher. I tried all the 'remedies' listed in the user's manual to no avail. Then, the unit started making a growling noise during operation. Sometimes, it is VERY, VERY LOUD, and other times it is not as noisy. I called about getting service to only be quoted a $65 minimum service call to troubleshoot the problem; then all parts needed (if motor needs replaced, etc.) could run as high as $400. plus labor. I am not an idiot and just can't justify spending that kind of money on a 5 and 1/2 year old dishwasher.

I have had my KitchenAid dishwasher for 5 years and have experienced every single one of the problems listed! It has NEVER cleaned well, leaves a film no matter what I try, takes several hours to go through the Normal cycle and NOW the latest is that the cheapie nylon cord that holds the VERY heavy door on broke.

Purchased Kitchenaid Dishwasher in 2005. I have had motor replaced, the panel has gone out twice, the fuse has been replaced and I am now waiting for the Kitchenaid repairman to arrive. The last time the panel went dead, the Kitchenaid repairman told me that they the fuse tends to go bad. Next time just order one directly and I can replace it without having to call a repairman.

On Friday, May 9th, 2008 my wife had just started the washer and then the fireworks started, literally, with sparks, flames and smoke pouring out of the top vent. The control board had melted and the hot lead came off the power switch, welded itself to the inside stainless steel tub and burned a 3mm hole in it. Has anyone else had an issue with this particular model? I see other references to KitchenAid dishwasher fires on the web but no mention of model numbers. Customer service has offered me a new washer for $319 delivered and installed. Yes, my machine is six years old, replacing a 20+ year old KitchenAid, and it is long out of warranty. My wife and I are adamant. We're not putting out any money. This is a safety issue. One of us could have been killed. Something just didn't wear out and need servicing, it caught on fire. That shouldn't happen to a dishwasher of any vintage.

KITCHENAID DISHWASHER DOOR CAME FLYING DOWN!! Wow, I can't believe the KitchenAid Dishwasher door came slamming down and to find out that the spring used a cheap nylon rope molded to a plastic part. Part just snapped and Stainless Steel Dishwasher door came fying down.

Have a Kitchen Aid dishwasher KUDSO1FlSS top of line( at that time) $1000 unit purchased June 2005. Has never really cleaned dishes well and dishes were always wet when a complete cycle was finished. And yes I did use Jet dry and liquid cleaner.

We purchased a Kithenaid several years ago and have had problems with it for the last year. The control panel won't work. The light just flashes and nothing will work. When it was working, I had to put a towel down in front of the dishwasher to soak up the water. There's no telling what it looks like under the dishwasher. I am so disgusted with the dishwsher. I don't have time to hand wash the dishes.

I have had similar experinces with my Kitchen Aid appliances. I have had top of the line stainless steel models for nearly four years and have had almost all of them repaired at some point. The warming drawer and fridge are the only ones that haven't failed. The dishwasher was so quiet when we first got it, but now it is quite loud.

It appears that I am in the minority regarding Kitchen Aid dishwashers. I own a Superba Whisper Quiet model that is over 10 years old and I absolutely love it. It has a stainless steel interior, washes beautifully, very quiet. The only service I ever needed was a new gasket shortly after purchasing the dishwasher.

I have a KitchenAid Dishwasher - Model No. KUDS01FL, which was purchased in January 2004. I have never been satisfied with its cleaning abilities since it has been quite inconsistent in quality and I've simply resolved to have to do a hand prewash of items prior to loading.

Had a dinner party for a delgation of 20 people from Russia and had to wash everything by hand before we could feed people. Just what you need when entertaining large groups of people. I have an expensive repair person (insisted on my whirlpool before they would believe the last repair person). This is beyond rediculous.

We purchased a brand new stainless steel top of the line Kitchen Aid dishwasher a year and a half ago and for some reason the dishes, especially anything I put on the top rack, come out clean. They have a film all over them and I have used different types of dishwasher detergent and Jet Dry and they still come out gross. I have to leave them in to wash multiple times. I alway heard that Kitchen Aid is a great product...not! We will never buy another Kitchen Aid dishwasher again. My husband and I plan on getting a different brand dishwasher in a few months. We are at the point of using disposible plastic cups in our family...

We purchased our KitchenAid KUDP02CR dishwasher 10 months ago. It has never cleaned properly from the first wash. The dishes come out with a grimy film on them every time. After the first service call in the first 2 months, the repairman claimed that it was because I used too much soap and overloaded it, so I cut back on the soap and the amount of dishes. It made no difference at all. I have tried washing with only 4 items and they still all came out covered in residue. I have to examine every dish before putting them away because it is rare that any are ever clean. The customer service people are always rude and the last call that I made because the soap dispenser won't open anymore was never acknowledged by the repair company that was supposed to contact me to fix it. (its still under the first year warranty) I HATE this dishwasher, and will NEVER buy another KitchenAid appliance, as I am having just as many problems with my KitchenAid toaster. How about taking some responsibility KitchenAid (Whirlpool) and doing something for all of us unhappy people that are stuck with your malfunctioning, useless appliances.

I bought a KitchenAid dishwasher in December 2003. It has now been serviced at least 7 times: 3 times for door problems (springs, not closing properly), motor has been replaced, pump replaced, serviced for not cleaning dishes completely --- and now in the last week it finally had an electrical fire. My wife started the dishwasher, and a few minutes later there was smoke and a horrible, acrid electrical smell. We had to open all the windows and doors because of the terrible smell. A repairman came and found a burned out control panel and melted electrical harness. I spoke to 2 KitchenAid reps who flat out refuse to do anything. I suggested a credit towards a different dishwasher, but they will do nothing.

The hinge on my top of the line stainless steel tall tub dishwasher suddenly gave out with a loud bang. I pulled the unit out for inspection and saw that this heavy door is hinged with a piece of cord attached to the most flimsy looking thin piece of plastic. The plastic is broken, and I've ordered a whole new assembly which I'm pretty sure will give way again. What a poor design for such a heavy door. After reading all the problems other KitchenAide customers have been dealing with, I'm preparing myself for the worst. I had been looking at the new built in ranges at Lowe's yesterday, but now I know that they're junk. Thanks for the warnings!

This is a new dishwasher in a new home. It stopped operating shortly after initial use. We had to call an 800 number for service. Then they scheduled a service call. They couldn't fix it. They had to order a part with a one week wait. Then they had to schedule a second visit to repair. The process is not complete as I write this.

purchased kitchen aide stainless steel dishwasher from lowes in sept. of 07. I use jet dry, and have tried multiple types of dishwasher detergents, the dishes are ALWAYS DIRTY, even after being washed and soaked before loading!! have to wash multiple times with just a few dishes in the machine. i have 8 people in my house, and do an average of 4 loads a day!!! i bought this product because it was top of the line!! now i have read dozens of complaints from consumers experiencing the same problem. Cant kitchenaide be held responsible to hold up to the standards the public expects from them?

Our 4-year-old KitchenAid dishwasher (model # KUDSO1FLBL2) was turned on as we went to bed on 12/25/07. Approximately 30 minutes later, we smelled smoke and entered the kitchen to find black smoke and the odor of an electrical fire emanating from the dishwasher. We immediately turned off the circuit breaker and had to air out our home for the night. A repair man who works exclusively on KitchenAid appliances came the following day and immediately called to report the damage to the dishwasher and our property. We were told they would contact us, which they have, so that we could file a claim. That was done on 2/21/08.

Two years ago, I purchased a top of the line Kitchen Aid dishwasher, model KUDS01FLSS3 for $1,200. Stainless steel inside and out. The machine does an extremely poor job of cleaning, and although I have tried several brands of detergent and I use Jet Dry, glasses frequently come out with a film. Recently, I opened the door to place a dish in the rack, and was startled by a loud pop and the door crashing down on my leg. The corners of the apparently very heavy stainless steel door are quite pronounced and sharp. The result? A long painful gash in my leg, and profuse bleeding. Since then, I've done a bit of research to discover this is not an uncommon occurrence with high-end Kitchen Aid dishwashers. Apparently, the flimsy nylon string/plastic fasteners which attach the door hinge to the door springs fail frequently. Hello? Plastic strings securing the heavy door of a $1,200 dishwasher? Kitchen Aid - have you ever heard of products liability suits and do you care that flimsy and defectively designed products can injure people? SHAME ON YOU KITCHEN AID!

Kitchen Aid dishwasher has never worked properly. Many service calls, no one can fix this lemon - never buy Kitchaid products regardless of price. Total garbage at any price!!

I purchased a very nice and expensive KitchenAid Dishwasher about 4 years ago. Since I am single and traveled for work, I rarely used it. It stopped working in the middle of a cycle leaving water in the tub. I called Sears and the sent me directly to KitchenAid repair. They charged me $55 to come out and tell me that the electrical panel had gone out (like it had a timer on it to go out) and it would be $355 with only a one year warranty on labor and parts. They told me that the dishwasher was out of warranty because, as I found out, I purchased an older model that had been sitting in the Sears warehouse for at least a year before I purchased it. So, to them, I had a 5 year old dishwasher out of warranty - based on the serial number.

I purchased a KitchenAid dishwasher in January, '05. Last summer, about August, I had a repair call from A & E, to fix the door. My infant grandson was crawling around on the kitchen floor, and was barely missed as the door to my dishwasher fell open. The spring failed and almost crushed my grandson's head. I screamed, and grabbed him up. When the repair man came, he replaced the spring mechanism, but after he left the door would not stay secured. It first popped open at the cycle change, and I propped a chair in front of the door to hold it closed. It worsened, as I first sat in the chair to keep the door secure long enough to complete all the cycles. I had to add a chair for weight. The service call was made today, the strike was changed out, and the repairman said that the hinges and other parts would have to be changed out if it continued. It continued an hour after he left.

We bought a new house with new appliances almost 2 years ago. The dishwasher has been repaired 8-10 times with some of the parts replaced two and three times. The dishwasher had several problems first it would go into a demo mode, second the dishes were not drying, third the dishes were not very clean and finaly, the dishwasher leakes it had leaked on and off over the past year but on the last repair it turned very bad it would soak our floor.

My wife and I just spent almost $7,000 to remodel our kitchen and add (for the first time in our 8 year marriage) a dishwasher. We bought an expensive, stainless steel, 4 arms on bottom, KitchenAid based on their reputation and recommendation from the associate at Lowe's. Part of the remodel job included Mowhawk Tile Laminate flooring. The tiles are about $5/each, and the flooring job costs approximately $1,600. My wife noticed the tiles coming apart in front of the dishwasher and I immediately called the remodeling contractor. We had used the dishwasher 5 (five) times and it was a brass water fitting leaking all over our new floor. I am waiting on a bill from the contractor right now and I am demanding some sort of compensation. This is ridiculous. I will never buy a KitchenAid again.

We purchased a NEW home with NEW KitchenAid dishwasher. The dishwasher has an unknown electrical problem which is causing the fuse to blow.

The 3 year old Kitchen Aid Superba in our house needs to have dishes cleaned before being inserted into the washer, has delicate inner hardware that struggles to handle full loads (who runs their dishwasher half-full?), and randomly leaks. It would be a fine cheap dishwasher. It is not, however, what we expected from a Kitchen Aid. I agree with the post that simply said shame on you Kitchen Aid / Sears.

We purchased a KitchenAid dishwasher on December 18, 2006. After it was first installed, we were very impressed with how quite the wash cycles were. However, after approximately 6 months, we noticed the dishwasher was starting to develop a rather noisy sound to it, which gradually got worse over time.

We purchased a Kitchenaid dishwasher (Model# KUDS01FKSS0) because we wanted a really good quality dishwasher. The Kitchenaid reputation was excellent, and this was supposed to be one of their best. This machine has been awful. It suffered from leaks almost immediately. The control panel buttons started falling off, and the controls have become unreliable (push start several times before it starts). Now the pump makes an awful noise during the wash cycle. It has been apart and cleaned, but the noise persists. I contacted Kitchenaid, but received no help.

The lower spray arm of Superba KitchenAid dishwasher malfunctioned and dishes were coming out dirty. I took the spray arm assembly apart and noticed a white plastic collar which was ground down. When I compared it to the exploded view on the website, I realized it was put in upside down. I ordered a new collar, inserted it as the exploded view showed and my dishes were clean again.

I always clean the dishes before going to bed. I put everything in my KitchenAide Dishwasher and turn it on. The dishwasher has had a few problems in the past, for which I called Sears, paid their ridiculous service fees, and got it fixed. Well, Sunday I filled it up and turned it on and went to bed as I've done a thousand times. My husband was still watching TV. Within 10 minutes he smelled something, looked over at the dishwasher, and there were flames coming out of the top of the door on the dishwasher. The control panel/wiring in the door was on FIRE! Thank God, he stayed up, or he and I and our two boys would have been sleeping while our house went up in flames! DO NOT EVER TURN YOUR DISHWASHER ON AND LEAVE OR GO TO BED. I would have NEVER thought of faulty wiring in the dishwasher!

My wife and I completely rebuilt/remodelled our kitchen using Kitchen Aid appliances 2 1/2 years ago. One of the new appliances was a Kitchen Aid dishwasher with a stainless steel liner. We purchased Kitchen aid based on consumer write ups and our salesman's recommendation. What a mistake. We have had repairs performed four times on our new gas slide in range and now twice on our dishwasher. The dishwasher never (in my opinion) performed up to standards as far as drying the dishes, pots, and pans. They were always wet when a complete cycle was finished. And yes we did use Jetdry and liquid diswashing cleaner. Recently, the dishwasher has failed completely by shutting down in mid cycle leaving water in the bottom of the unit and rendering the touch control panel inoperative. The repair person replaced the touch control pad unit and the control unit (PCB) in an attempt to fix the problem. Two days after the repair the dishwasher again failed with the same problems. And again the repair person will have to come out to the house. The dishwasher has now been inoperative for a total of 2 weeks with more down time expected. The repair person said that moisture causes problems with the PCB and the touch control panel. I guess that the Kitchen Aid engineers have yet to discover that a dishwasher uses hot water during its operation. We have also had multiple problems with our gas range going inop requiring 4 service calls but that's another experience. I would not recommend any Kitchen Aid appliance be purchased by any individual or business.

My young (5-6? year old) Kitchen Aid mixer began to leak oil (color of vanilla extract, consistency of honey), down the beaters and into the batter! Consumer reps said this is due to infrequency of use, and it is my job to run in at least once a week for 10 minutes at high speed. OK. Did that. It continued to leak whenever the batter became stiff. Consumer reps repeated their directions, and assured me that the oil is food grade and safe for consumption. This is odd, as it smells like petroleum. It is also unnerving to watch brown oil dropping into chocolate chip cookie batter, and to think about the grandchildren who might have eaten these cookies had I not completely freaked out. Kitchen Aid gave me no option, so I purchased a new mixer, and reported them to Better Business.

We bought one of the high end KitchenAid dishwashers in 2002. It performed well in the cleaning category, but it lasted exactly 3 years, required 3 service calls, was down for a total of 6 weeks, and I finally took a cash settlement from our 3rd party extended warranty company to let them walk away from it. The service tech said he heard they improved the electronics in the newer models (ha!). When we replaced the failed unit in June 2005, I could not get a Bosch with the necessary dimensions and features I needed. Consumer Reports and others falsely rated the KitchenAid highly and few complaints appeared around the web at that time.

Bought the top of the line KUDS01FL in 2003 for $1300. Four years later we have had 2 key pads replaced, 2 control modules, the door hinge has now broken twice. Repair total? Over $900 of 70% of the purchase price. Kitchen Aid has been very accommodating by offering us 15% off a new Kitchen Aid dishwasher! Hope everyone is still with me and not cleaning spit up coffee off your monitor from laughing. If this was a car this would be an open-and-shut lemon law case. How does Whirlpool get away with this?

I bought the very expensive top-of-the-line KitchenAid dishwasher (KUDPIFLSS6) in 2005. In March 2007 the dishwasher was not functioning at all. I had three technician visits ($180) before they decided to replace the computer and pump. It is less than a year later, and it is not functioning again.

I bought a Superba dishwasher, model KUDS01DLSS2 two years ago, which broke right after it was installed. Kitchenaid took care of the repair. The problem had to do with the computer board. The dishwasher worked for a couple of months and needed another board replacement. A year went by with no major problems except for the door hinge that has always been noisy. Then two weeks ago the computer board broke again. We called Kitchenaid, and we were told that the warranty on labor was over, but the parts were covered; but we had to get a Kitchenaid affiliated technician to fix it.

The light is on but the washer is not operating at all. This will be my 8th Service call on this dishwasher

I purchased a condominium in 2004 with appliances included in the price. I upgraded these to what I believed were top of the line appliances. The dishwasher I chose was a Kithcenaid Superba with stainless steel interior. I have two young children and one of the things I wanted was a dishwasher that operated quietly. Unfortunately, since almost day one, the spring mechanism for the door was extremely noisy, meaning that opening and closing the door after the kids have been put to bed always risks waking them up.

Purchased a Kitchen Aid dishwasher new in 2003, KUD101DLBS2. Since then we have had the control modules replaced three times and now they are out again. I have spent almost as much on service calls as the unit cost. It is coming out and will be replaced with something that works.

When building our new home, we purchased top of the line Kitchen Aid appliances. In three years I have had four service calls on my dishwasher, replaced the hinges on both my convection double ovens...one was only used once before the hinges sprung and the door wouldn't close. About 6 months ago, the icemaker and water dispenser stopped working in the freezer door.

I've already had my brand new (2007) Architect Series Model KUDP02FRSS2 Kitchenaid dishwasher serviced twice; once by the store and once by Kitchenaid. The problem is the dishwasher will not dry dishes. The entire interior of the stainless steel dishwasher is coated with water after each load, even if I use the heated dry cycle and/or the sani rinse cycle. The glasses and dishes are all wet even into the next morning. I have to still open the door to get the dishes to air dry, or I get out the old dish towel and hand dry everything.

Purchased a kitchenaid dishwasher in 2000 have had service problems with it three times from faulty control panel to pump problems, the current problem is the control panel again. The service tech shows up, looks at the appliance and says he needs to order parts, period is two weeks. After a long discussion with him, he checked his truck and found a part, which worked, two days later dishwasher failed again.

Bought a top of the line Kitchen Aid dishwasher KUDS01DJSS0 a few years ago. Within the first 6 months, we had a repairman out 5 times because of leaks. The 5th time they finally came with a kit to fix it. The sealers around the door were put in backwards. The motor dies 13 months later. The dishwasher now takes almost 2 hours on a regular cycle. I have 2 dishwashers in my home, bought a Magic Chef for about $300 for the entertainment kitchen and has worked better than the $1,100 Kitchenaid. The Kitcheaid dishwasher is the worst product I have ever bought. I would think there is sometype of recall on this product.

We purchased a $1,000 KitchenAid dishwasher 2 1/2 years ago. About a month ago, the door spring broke. It is not really a door spring, but a little nylon rope and a pulley system. The repairman came out and it cost $180 to fix.

When we built our new home about 18 months ago, we wanted what we thought was the best, so we paid $1180.00 for our Kitchenaid dishwasher. When it was a little less than a year old, the pump failed. Fortunately, the machine was just barely under warranty and didn’t cost us anything. Recently, the control panel went out. The repairman tells us it will cost almost $400.00 to fix it this time, not counting the $50 for his initial troubleshooting call. So now, this machine’s cost has actually risen to $1930.00, over 60% above the original sticker price.

I've had this dishwasher just over 5 years. I've had it repaired 4 times. Broken door latch and handle. Shorted out circuit/computer. Control panel broken. Leaking door gasket. Like others I went with brand reputation. I will never buy a Kitchenaid/Whirlpool/Maytag/Amana/JennAir again.

The Kitchenaid KUDI01FLSS dishwasher that right after the warranty expired it stopped working. The first problem was the fuse. After calling Kitchenaid and going through numerous computer phone trees, I spoke to someone who said yes your appliance is just out of warranty, you should have gotten the extended warranty.

Our 8 year old Kitchen Aid Dishwasher KUDS24SE needed a new bottom rack because the old one had corroded. The replacement rack is different from the original, and apparently sits a bit lower. When the rack is loaded, the bottom spray arm cannot rotate, as it hits the bottom of the rack. I called Kitchen Aid and was told that the rack that I have is the only rack available for our model. They claim to have no other complaints of this problem. They offer no solution! So I have a dishwasher that is essentially unusable due to a rack that doesn't fit! I am disgusted with their lack of a response - essentially, TOO BAD! We previously (about three years ago) had to have the motor on this dishwasher replaced. I thought I had bought one of the best dws on the market at the time...now I just feel like a fool. No more Kitchen Aid products for us!

I wish I would've checked with your site before purchasing my Kitchenaid dishwasher KuDP01ILBs1 3 years ago. I had a Kitchenaid for 15 years previously and it worked perfectly. Was the company bought out? Or were all of the experienced personnel given packages? I feel VERY fortunate after reading some of the complaints listed on your site. My dishwasher has ONE problem only. I thought I would list it because I haven't seen it listed here. The hinges squeak VERY loud when opening and closing the door ...it sounds like it's ancient.

I have a heavy duty, high end dishwasher made by Kitchenaid. Since day one, it has not washed the dishes as well as our last one, there have been numerous field service people out to look at it. The company does not honor it's warrenty or extended warranty. you cannot get through their phone tree. Twice now, besides washing dishes poorly it has quit entirely requiring a $125 part to get it running again. I will never never buy another kitchenaid product.

I purchased a Kitchen Aid diswasher from a local Sears stores Model KUDG25SH in August of 2000. Top of the line model with the stainless steel interior. Unfortunately for us we did not know that the dishwasher had been leaking from the valve assembly since it was installed and progressed over a five year period.

I have a defective latching mechanism on my brand new Kitchenaid dishwasher, causing the washer to ocassionally open and water to spill out.

I purchased a Kitchenaid dishwasher that has been nothing but problems. The pump and motor had to be replaced after only 15 months. It does not get the dishes clean when it is working and now the fuses inside keep blowing out.

In March of 2003 we bought a very expensive Kitchenaid dishwasher, with a stainless steel interior. Since we bought it we have had nothing but trouble!

KUDS01FL The control panel has malfunctioned. The thin flexible plastic which covers the underlying buttons has cracked and one button is exposed. This seems to have allowed moisture into the contacts. As a result, there is a 'ghost' in the panel, and sometimes after repeated fussing with different combinations of button pushing, canceling, etc. the unit will operate, typically in one mode only. The dishwasher is about four years old. Obtaining service as been a nightmare. COmpared to my old GE plastic interior dishwashers, this is a poorly engineered product, desinged for replacement. Shame on you KitchenAid, like Detroit, your business practices will lead to your demise, and the needless loss of yet another American company. Rather than pay one third the price of the dishwasher - its being replaced with a Bosch.

I have had my KitchenAid Superba stainless steel dishwasher since 8/2001. While I had some problems with the door two years ago (new rope and hinges) and occasional leaking, it's started to significantly leak recently.

KitchenAid Dishwasher KUDR01TJ -- We purchased the subject dishwasher from Crossroads Appliance on March 19, 2001. This unit was to replace an older GE unit that was damaged during the earthquake of that year. After researching many dishwashers, we decided upon this because of its reliability ratings, cleaning ability, and quiet operation. Since the purchase of this unit we have not had a service call on the dishwasher, but have, over the last 5 years, called the dealer and KitchenAid on numerous occasions due to poor cleaning performance.

I recently purchased a KitchenAid Stainless steel dishwasher, model KUDS02FRSS0 in October 2005, it was installed Nov 2005. The day of installation the door did not shut properly. A&E came out and looked at it, said the latch clip needed to be replaced. Keep in mind...it had never been used at this point. It was another 10 days before the part came in and was installed. The latch has worked ok, not great.

We purchased a top of the line dishwasher from Sears Canada for over $1700 and we've been hand washing ever since.This poorly engineered appliance not only fails to clean properly but leaks due to an element which was designed to burn out, causing the machine to leak all over the floor.

My KitchenAid dishwasher, Model KUDC25CHWH1 has been a disaster. The model was purchased in 2002 and never worked properly. I understand that products, even the most expensive products, break; however, it is Kitchen Aid's support and service provider's attitudes that are most exgregious. The dishwasher leaks buckets, has required numerous service visits and KtichenAid central does...absolutely..nothing. I have telephoned, begged by email for alternate service providers in Manhattan, etc. and received no response.

We have 2 new Kitchenaid dishwashers in our new home, and both have the same issue. We use liquid Cascade and Jet-Dry in both of them. The problem is that the glasses come out with film on them and frequently food does not get washed off of the dishes completely, or at least as well as I would expect. Our last home (which was new as well) had a GE Triton dishwasher, which seemed to do a great job giving us spotless glasses and cleaning food off of dishes---especially for someone like me who hates to rinse dishes at all.

I bought a KitchenAid Superba dishwasher, model KUDS01FL, with stainless steel interior and exterior. It was installed Aug. 8, 2005. It cost approx. $1,000. It has malfunctioned repeatedly. I am waiting for the third service call. Five weeks ago, the control board and temperature sensor were replaced. Now the machine is doing the same thing it did before -- it cuts off after 15-20 mins. and the green "clean" light flashes, which KitchenAid's troubleshooting guide says is a heater circuit problem. The customer service department will not do anything but tell me to request another repair call. I see on the Web other, similar complaints about KitchenAid dishwashers, but the company will not admit that it has sold a defective product. It refuses to authorize a replacement.

I bought the top of the line KitchenAid stainless steel dishwasher because of its reputation as "the Best". I use only liquid Cascade detergent. This machine does not clean my dishes! I have to rewash many of them by hand due to residue. Also, the gasket doesn't stay in place, sticking to the door when I open it after doing a load of dishes. I clean the edge, thinking the residue from washing causes it to stick, but that doesn't help. Infuriating.

My Kitchenaid Superba dishwasher left white specs of food all over dishes. I've had a few service men out, but they just clean the interior and say that it's important to scrape the dishes very thoroughly. I decided to investigate the problem myself. There's a significant design flaw in this dishwasher.

I purchased a top of the line KitchenAid dishwasher in May 2005 at a cost of over $1000. It was installed on Jun 8, and worked for approximately 2 weeks. After that, the "clean" light blinked and the dishwasher did not work. Since then, two different service companies have been out 3 times each, for a total of 6 repair visits. The dishwasher still does not work. Even though it is under warranty, KitchenAid reps tell me that I have a "repair only" warranty which does not entitle me to a replacement. They insist they will be able to fix it. At this point, I have demanded a new dishwasher. If they continue to refuse, I plan on buying a different brand dishwasher and filing a lawsuit against them. Trust me - you don't want to buy a KitchenAid dishwasher.

The KitchenAid Sculptura I bought for $900 in 1998 is quiet and it's pretty, but it doesn't clean the dishes, and it falls apart and can't be repaired. Dishes never came out quite clean, even though we tried various detergents and rinses. The internal dishwashing parts break frequently, and the user panel has cracks. Sometimes I could glue or tie them back together and sometimes not. I just dismantled all the electrical parts to find a problem. The failure was in a printed circuit board, which is no longer supplied by Kitchen Aid, so the dishwasher can never be fixed again.

We remodeled our kitchen in 1998. My family has owned kitchenaid dishwashers since the 1970s - it USED to be a good brand. We purchased a Kitchenaid KUDS24SEBS5 and it has performed well for at least 4 years. Then we've had a problem with the electronic panel - replaced that for $300. Now we're on the 3rd repair call to fix the washing arm - it blows a hole in the end an it doesn't spray water up over the plates and silverware. This first repair was $100 for the service call and $100 and 2 months for the part. This time it has only been two months before the spray arm failed again. The Kitchenaid brand has been trashed - good work, Jack Welch and you GE guys!

I am presently waiting for a repairman for the seventh time since purchasing my Kitchenaid dishwasher from Sears in 2002, just over 2 1/2 years ago. I paid $1056.84 for it, as it was reputed to be top of the line. I had to call a repairman out almost immediately as it did not wash properly, nor did it dry adequately. First I got the lecture about how I was not running the water until it was hot prior to starting the dishwasher, was not using JetDry, etc. Very insulting.

We purchased a dishwasher approximately 2-3 years ago. Model #KUDM01TJBL0, ever since we got it, I have not been satisfied. It is broken down now. But we have already 3 service calls for several different problems. I am at my wits end. I was looking into purchasing a service plan. But I feel that if there are this many problems with our dishwasher, someone should do something about it.

I purchased an upper end KitchenAid dishwasher in 2002. It has developed leaks in the door, leaking water on my wood floors. The repairman says that the leak is due to a split in the stainless steel inner door which is a manufacturing defect. The inner door has a full lifetime warranty but only if there is a "rust-through" resulting from defective materials. I too, have received the "brush off" from customer service and management. They will not stand behind their two-year-old dishwasher used by two people twice a week.

KitchenAid is not what it used to be! Neither their product nor service compares with their once held quality reputation. Our stainless KitchenAid Superba is a piece of junk. Notwithstanding the previously discussed wobbly trays (which do not have a wide enough row to hold a standard glass), we had to replace the interior control panel within the first three years, now Sears wants another $400 to replace it again, exactly three years later. The exterior plastic cover is cracking and warping, the serviceman pointed out the cheap plastic molded inserts which hold the interior panel screws to the interior electronic control box are broken (two of five). His solution was Super Glue. This cheap, cheap design then allows the interior door facing to separate from the exterior/plastic control panel, allowing moisture to permeate the electronics. Inside, all electronics are on two panels. A failure of a 2-buck diode requires replacement of 100 other electronics on the same printed circuit board...all of which originally reduced product cost, but compromised quality and increases repair costs.

I did a complete kitchen remodel spending 12k on all my appliances. I thought I was buying top of the line and opted for the KichenAid dishwasher because I heard that parts for the better German dishwashers were expensive. The unit I wound up buying was trouble from day one. It wasn't cleaning my dishes and I hated the fact that because the top rack was adjustable, it was also wobbly and always shaking therefore the bowls I had stacked neatly prior to washing were always falling over if I didn't close the top rack just right and very slowly!

In six years, the bottom racks have completely rusted away, and the top ones are well on the way. The touch pad buttons on the front panel have cracked and broken away. I had to have the pump rebuilt three years ago, the soap dish sometimes won't close, and the dishes are no longer clean. I purchased a replacement Maytag this weekend and can't wait to have the KitchenAid removed from my home. KitchenAid no longer produces the durable quality products of days gone by, and they have obviously forgotten their slogan "For the way it’s made." I suggest any way shopping for a new dishwasher, search for higher quality and not waste their money on the KitchenAid.

In March of 2002, I purchased a Kitchen Aid dishwasher. In July of 2003, water started pouring onto the kitchen floor while it was running. The gasket/seal which is attached along the sides and top of the unit had come unattached! This is ridiculous in a unit this new. I lost my job recently and am stressed enough without having to try to figure out a) whether I should even try to get Kitchen Aid to handle this issue since the warranty expired months ago or b) what I can use to glue it back into place so I don't have to buy a new one. This is my first AND LAST Kitchen Aid purchase.

I purchased a KitchenAid dishwasher in November of 2001. As our kitchen was remodeled, we opened and installed the appliances. When we opened the dishwasher, it was dented. BID finally replaced it. We then installed our new KitchenAid. The dishwasher began to leak in February 2003, after a little over a year of weekly use. I bought the dishwasher at BID but called Sears for repair. It is no longer under warranty, and they sent a repairman. The repairman just pushed the rubber gasket back and used a bonding glue, which he said they should have used at the factory. He had repaired many with the same problem. To me, that is a manufacturer's problem and they should pay for the $158 it cost us to install properly. I will send a formal complaint to KitchenAid for my dishwasher to be replaced or refunded. My dishwasher was over $900.00, and I bought it based on the KitchenAid reputation.

I purchased a KitchenAid dishwasher in May of 2001. Shortly thereafter, the dishwasher began to leak. I bought the dishwasher at PC Richard in Rockville Centre, New York. I called PC Richard, while the dishwasher was still under warranty, and they sent a repair man. The repair man just pushed the rubber gasket back. Shortly after that it started to leak again and I called PC Richard again, and they sent another repair man. The third time it leaked I complained to PC Richard and they referred me to KitchenAid.