How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Kinetico Water Systems Reviews

4,947,670reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Kinetico Water Systems

Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.

Visit www.kinetico.com
Pros
  • Improves water taste and quality
  • Durable
  • Non-electric, powered by water
  • Three softener types
Cons
  • Must buy from local partners
  • No upfront prices

Kinetico Water Systems Reviews

Filter by Rating

  • (1,906)
  • (330)
  • (101)
  • (54)
  • (122)

Popular Mentions

    How do I know I can trust these reviews about Kinetico Water Systems?
    • 4,947,670 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about Kinetico Water Systems?
    • 4,947,670 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 11 Reviews 1275 - 1425
    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Aug. 2, 2020

    We live in the country on well water, which we needed a purification system for. The water is full of iron. There were stains on our clothes, dishes, and toilets. the water also stained the teeth. It was bad. Everybody here has some kind of water system. Otherwise, we would be using bottled water to drink and cook with and the well water to clean with. I called Martin's and they came out. They gave me a quote and told me what Kinetico would do. I'm very happy with it.

    We really love our water system. My white clothes and dishes stay white. The toilet is white too and that's a big thing. I don't have to use Lime-A-Way. I used to use a bottle of that every day or every couple of days. If you have problems living in the country in well water, Kinetico is the best thing you can do. It saves time and money in cleaning like if you clean the toilet every day and you still have a ring around it. Cleaning that toilet every day is not fun. Go for Kinetico. It's well worth the expense.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed Aug. 1, 2020

    We thought that Kinetico would be good. The gentleman that came out said the system that he recommended for us would solve our problem. It solves some, but not the complete problem. We still have some issues that I don't know if it's working completely right or not. We're still having some rust coming through. Maybe we have the wrong system or maybe we needed something more or different.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Katherine,

    Thanks for this note. Have you let your installing dealer know of your concerns? Our expectation is clear, clean iron free water.

    Please contact Kinetico Customer Support if you wish assistance with communicating with your installer, 800.944.9283 or customersupport@kinetico.com

    The Kinetico Customer Support Team

    Verified purchase
    Staff

    Reviewed July 31, 2020

    I had water people come out with the Kinetico system because my water was always stinky. The rep handled us in a timely fashion. Everything is working out okay with my Kinetico water system but I have a salt bridge that has developed that I need to take care of. Other than that, I needed it and it got the job done. My water doesn't stink anymore.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Cory, Thank you for sharing your Kinetico story with us. If you need help getting the salt bridge taken care of let us know and we can help connect you with a dealer who can help. You can reach us at 800.944.9283 or customersupport@kinetico.com.

    Thanks again,

    The Kinetico Team

    Verified purchase
    Price

    Reviewed July 30, 2020

    I came across Kinetico through my water company in Connecticut. They carry Kinetico’s product and recommended it. They gave me a lot of literature about it and reading up on it, it sounded like a very good high-quality filtration product, which was why I went with them. I’m using the water softener system right now and I like it very much because it doesn't require electricity. It goes through the amount of water we use in that case so I'm very happy.

    I'm having some problems with my water system. I had a new well drilled and we've had some hydrosulfide smell. So, they quoted me some options with the Kinetico filtration systems. The hydrosulfide smell has gone away but a little bit of sediment is still there. I'm just using a small micron whole house-type filter. So, I haven't actually used the Kinetico filter system yet for the whole house-type but I'm considering if the problem persists. My neighbor right next door to me has chosen to get a Kinetico water softener on my recommendation with Water-Flo company, which is a terrific company. I like and trust them very much.

    Thanks for your vote!
    Verified purchase
    CoverageTechMaintenanceStaff

    Reviewed July 29, 2020

    The house that we bought already had the Kinetico softener system in it. We had to replace the iron filter tank, iron and the tank that filters the minerals that are just naturally present in our water. Our softener is still doing good so we didn't have to replace that. Everything has been smooth. We used to get a sulfur odor maybe every few months but it took a little bit of tweaking at first and the water flow just came out. It has been great for several months now. So, I have no complaints. The installation was excellent. We use the water flow out of Madison, Connecticut and they're very good. After we replaced that tank, our well pump died. So we had them out there and they replaced the well pump. They're good contractors.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 28, 2020

    I had one of Kinetico’s systems in my old home for six years before we moved and I’ve had this new one for about a year. The product seems to be high quality. The water would sometimes appear a little bit cloudy some days but when I'm using the system, it is always clear and it tastes better. Kinetico probably could have called me a few weeks later and asked how everything was going. I don't mind not getting calls but if I were them, I might wanna put that in my to-do list. Other than that, everything was fine. They were prompt, courteous and got the job done in a timely manner. So, it was all good.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi John,

    Thank you for sharing your experience with us. We appreciate your thoughts on post-installation follow ups. Thanks again for sharing your Kinetico experience. Please let us know if there is anything we can do to help in the future. You can reach us at contactus@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Verified purchase
    TechStaff

    Reviewed July 27, 2020

    I was getting a white film all over everything - the showers, dishes. I couldn't clean anything. I knew I had hard water. I researched and I found there were different types of water softeners. Kinetico had some positive reviews and there were some negatives out there as well. But, there's good and bad in all. One of the main reasons I went with Kinetico was I liked the idea of not having to use any extra electricity to have my water softened. I said "Okay, that seems like a good system and that's something I would like to look further into." They came out one day and it was installed. They brought all the equipment in one visit. They did the piping and they did everything.

    They also did a free water test when they came out to determine how hard the water was and what minerals or things were causing it or helping to cause it, and also identifying if we had high levels of chlorine or other things that don't necessarily lead to hard water stains, but just from a health perspective or taste. Now, the water is great. It's perfectly soft. I have no more issues of any hard water stains anywhere. I've been at other people's houses who have water softeners and I get in their shower, use their water and the water feels weird. It feels oily, where this doesn't feel like that. My water feels like normal water. I would recommend Kinetico and the company that came to install it has stood behind the product and they did everything they could to support it in times when I had issues.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Joseph,

    Thank you for sharing your experience with us. We are glad you appreciate the value of a non-electric water softener and that your Kinetico water softener has cleared up your hard water challenges. If you ever need assistance, please let us know at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Verified purchase
    TechPriceStaffRates

    Reviewed July 26, 2020

    I did research online. Kinetico got an extremely high rating in Consumer Reports despite the fact that their prices were much higher and price being high is something that Consumer Reports usually deducts ratings for. It impressed me that they got such a high rating and it was disproportionately more money than the other ones in the competition. So, that was what made me look into them.

    Everything was great with my Kinetico experience. The company that I used was responsive. They came out, made a presentation and were able to satisfy what we wanted. We had some things that we wanted that really were things that they couldn’t do, but that was not their fault. They did a good job and they installed in a timely manner. I'm really happy that we got the system. I've been concerned about certain pollutants that I'm aware of in our water supply and many that I'm not aware of. Also, we're both on regimens that we try to drink a measured amount of water and it makes a difference to drink water that's good for you and tastes really good. I couldn't be more pleased. I wish I did this years ago.

    The only issue is it is expensive and there is an ongoing cost of maintaining it. There are other systems that are well under half the price. I don't know if they're as good, but this met our needs in terms of some physical constraints that we have of installation. Also, it works well. I also like that it doesn't plug into anything. If you have a well, that's different, but as long as you have city water with pressure, the system will keep working. I don't regret the money I've spent in any way.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi John,

    Thank you for sharing your Kinetico experience with us. We are happy to hear that you did product research and made the decision to go with Kinetico. We are also happy to know that you love your great tasting drinking water. If there is anything we can do to help, please let us know. You can reach us at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Verified purchase
    Staff

    Reviewed July 25, 2020

    We had to have a water softener. We had well water. The installation team of Kinetico was phenomenal. I've used them at my new house. I absolutely love them. The installer had to come back, but down the line, we realized it had nothing to do with Kinetico. It had to do with the neutralizer that we had, which was a different brand and it wasn't doing its job properly. The unit itself functioned wonderfully. Since installing it, there is much more consistent water quality and without spikes in the water. Just overall, laundry's better. It's a big difference.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Tatyana,

    Thank you for sharing your Kinetico experience. We are glad your water softener is providing you soft water to meet your needs and your laundry is coming out better than before. If there is anything we can do to help let us know. You can reach us at 800.944.9283 or customersupport@kinetico.com.

    Thanks,

    The Kinetico Team

    Verified purchase
    PriceStaffRates

    Reviewed July 24, 2020

    I had Kinetico in a different home 15 years ago. Now, we run off of well here and the water is pretty hard in this area. The Kinetico team is good and knowledgeable. However, it seemed like they oversold us the system. We got a much bigger system than we needed. However, the price wasn't terrible, so I'm not too concerned about that. I'm not completely happy with the installation. They could’ve plumbed with copper instead of PEX. Everybody uses PEX now.

    Also, it seemed as though they wanna lock us into a particular installer for a certain area, and I think you're at the mercy of that person in their capability. I understand that business model, but on the other hand, we've dealt with other ones in nearby areas that would've been fairer but we did not understand that we could do that.

    They should give people an option. Get multiple Kinetico people out there. At that point, when you're deciding about Kinetico, it's not so much like Kinetico versus somebody else. It should be Kinetico versus Kinetico. They should be ensuring that they're providing good service and you don't know unless you get somebody else out there selling the same product. But we're absolutely sold on Kinetico. I recommend their product. The product is incredible. It doesn't use power. Most people do not have the desire to spend that much money on water softening or filtration. But people just don't understand having an endless supply of soft water until they live with one of those systems.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 23, 2020

    We had hard water. We got the water softener from Kinetico and everything about the installation was good. The installers were finished in one day. The water is now not as hard.

    Thanks for your vote!
    Verified purchase

    Reviewed July 17, 2020

    After moving into our house in January of 2019, we put in a new Kinetico system. I absolutely love it. I drink out of my faucet all the time.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed July 16, 2020

    If I've got the technical stuff straight water flow from Kinetico, it removes uranium and it does the iron. They said it was the best system. It was recommended by the contractor. I said, "Okay." The installation was clean. There were no issues at all. The water is fantastic. The software system is you put the salt in and it got the tanks with the media in it. However, I didn't think the system was working because three months into having the house, I didn't have to add any salt. The installer came out and said, "No. It's just a very efficient system. The system is working fine. It's not like the old days where you had to add salt every month." This thing is so efficient, I go four months without adding salt. It's not even a problem. It's amazing. I love it. I'm very happy with it.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thanks for sharing your Kinetico story Dennis. It's always fun to hear that someone is caught off guard by the efficiency our systems operate with. If you ever need help, please let us know. You can reach our customer support team at 800.944.9283 or customersupoort@kinetico.com.

    Thanks,

    The Kinetico Team

    Verified purchase
    Coverage

    Reviewed July 10, 2020

    I have a lot of iron in my water. The house we bought had the Kinetico older system. It's been like 15 years, so we replaced it with another system. It works great, so I was pretty happy with it. We have a better water flow now. The water pressure is better and the water quality is better than it was.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thank you for sharing your Kinetico experience with us, Sean. We are happy to hear your system has improved your flow rates. If you have questions or need assistance please contact us at customersupport@kinetico.com or 800.944.9283.

    The Kinetico Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 9, 2020

    Previously, I had some concerns with my water. I learned of Kinetico through the water filtration company in my area and I went with them. My system was quickly installed. The team who came was efficient and they did a good job. Though I've found the system loud sometimes, I like it a lot. Now, my water tastes better and cleaner. Kinetico provides a quality product at a good price with good customer service.

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed July 8, 2020

    Kinetico is great. We don't have the terrible scale on the shower like we used to. The installation guy was very knowledgeable. He explained to me how to change the filter in-depth. That was really helpful. However, there's a big gap between you actually having to replace it and that conversation. They could do a step-by-step visual aid that is colored with very few words and mostly pictures that we could stick on the wall right behind it.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed July 7, 2020

    We weren't happy with the quality of the well water we had. Those made a lot of clothes orange and discolored some of the white stuff. The guy down the street told us that he had a Kinetico water system. I had the rep put the salt tank inside the pump out but we changed our mind after that. It should be outside. And he said, "Yeah, I'll have the technician come in and move it outside and I won't charge anything for it." But it was several weeks before anybody came by. And when he did, he gave me an invoice for $50 to move it, but the first guy told me that he wouldn't charge me anything for it. But other than that, I've had no real problems. The system does what we want it to do. The water tastes better when we drink it and it doesn't make the clothes turn colors. We're satisfied with it.

    Thanks for your vote!
    Verified purchase

    Reviewed July 6, 2020

    We like Kinetico. We have a well and so we have a lot of silt and rust. We needed to have clean pure water. We've had our system since 2016 and it's been good. We haven't had a problem with the water at all, so we're not buying water in jugs anymore, and that's great. My husband switches out the filters, but he hasn't complained about it. It's a pretty simple process.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thank you for sharing your story, Tia! We love hearing that our products are improving the lives of our customers. If you need anything let us know. You can reach us at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Customer Support Team

    Verified purchase
    Customer ServicePrice

    Reviewed July 5, 2020

    The Kinetico system is the best product on the market. There's nothing like it. I have the reverse osmosis for drinking water which goes under the sink and the water softener. The installation went fine. Some of the other brands are far less in cost but they have to come back every two years and recharge the system. Then they charge about $1,000 to do that. Our Kinetico system has two tanks. It's also self-cleaning so that happens way less frequently. It's not as difficult to maintain and it also does not use any electricity. I have the water tested from the drinking water and it's 99.9% pure.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 4, 2020

    I started out with a distributor out of Charlotte and I absolutely loved them. They were fabulous. I did not have to worry about anything. They tracked when they put the filters in, how long I was supposed to have them. They would send me an email, a text or card, all sorts of things, saying, "It's time to do this, this and this, and we will be there such and such to do it." They took care of the whole thing.

    Then there was a change in the distributorship. Perhaps this territory was divided up. South Carolina was taken away from that gentleman, which was very sad to me. And then I had a heck of a time finding somebody to service me. I finally found somebody in Hilton Head, which is three hours from me. And then, we finally settled down and got a company here in Columbia called Meetze Plumbing. They're in Irmo, which is only a couple of miles down the road, and they've been pretty good. I had to show my honey and insist on one technician because there was one technician who is "The expert" and I flat out told him I don't want them to send anybody else to my house except him, and it has worked out great. He is wonderful and he did a very good job. This was done the year before the new system that we have now. It was two guys that came, and one of the them is the guy that I really like. He is a certified Kinetico installer.

    The only thing is I have to track when it's time for my service. And what happened the last two times was I waited, not really knowing or either losing track, and I waited until the water got to the point where it wasn't producing anymore. So, when it gets to that point, you're basically out of water until the technician can get here and get everything repaired or changed. But other than that, I love the system and the taste of the water. The quality of the water is absolutely superb.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed July 3, 2020

    We had some problems with iron in our water and after Meetze Plumbing installed the Kinetico system, the water tasted better and it didn't have the iron. They also did a softening system for the whole house when they put the Kinetico in. I like Kinetico. If you have a well system, especially in the area here in northwest of Columbia, South Carolina, it helps to have something that takes the mineral content out of the water and makes it taste good. It also doesn't turn your clothes orange.

    Thanks for your vote!
    Verified purchase

    Reviewed July 2, 2020

    I had a Culligan and a RainSoft, and I was told Kinetico was better so I tried it. I had super hard water so it was tough to figure out. The system worked but it was still tough. But the system did fine.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed July 2, 2020

    We're right next to the water treatment facility. We got a high chlorine level and it ate up my dishwasher and icemaker. Also, my wife could taste it. I'm in the plumbing wholesale business, so Meetze, the installer, is a good customer of mine. They buy a lot from me as a contractor and they are one of my best customers. They do a good job. I've known the tech for at least 15 years. He's one of the better plumbers in town, so he got it down pat for sure.

    Thanks for your vote!
    Verified purchase

    Reviewed July 1, 2020

    I talked to a few people here and there and they had Kinetico, so we decided to give it a go. It also seemed like it was one of the better deals out there. Our Kinetico system is doing okay. However, it seems like I'm changing the filters a little bit more often than I thought I would be.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMaintenanceStaffEase of UseTransparency

    Reviewed June 30, 2020

    Our water system is working out pretty well. It's been in place for four years now since 2016. It's just the filters are kinda expensive. They're about $45 apiece. I ended up buying two. I'd like to be able to use those multiple times if that's possible. I get my water out of a lake because I don't have a city or a county water system. I use the Kinetico water system to filter and clean that water. Mine maybe gets a little more sediment and those kinds of things in it than a normal system. That's why those filters are so critical. If I could get them to where I could use them, clean them up real good and then put them back in, that would be a great advantage for me. It'd be cost-saving for me. I'm using a 5-micron filter right now.

    Also, one of the issues I have is the filters that go in the system, which I change out on a periodic basis, are a little hard to clean sometimes. I've talked with the technician at Meetze Plumbing that handles our Kinetico system here in South Carolina and he gave me some cleaner to help with that. We really like Meetze Plumbing but they only have one technician that services the Kinetico systems and he's stretched pretty thin. He's pretty busy. I know who he is because he designed my system, originally, four years ago.

    I like the Kinetico system. It's pretty easy to use and I can do the filter change-out myself. For the other parts, I usually call the technician to come in and do those because it's a little more advanced than I can do. I also like the quality of the system. The previous system that we had in place was installed by a pump company. It was in place for almost 15 years. I would like to think I would get that kind of lifespan on this Kinetico system. The technician said you may get six or seven years out of it, but we'll just have to see how that works.

    I had a technician here this week and he updated or changed out the chemical pump. He's gonna come back next week and maybe take apart the filtration system itself and rebuild the two tanks that filter the water then it goes through the filter part again. He said he wanted to come and do some checks on those. It's kind of a maintenance thing. This is the first big maintenance we've had on that system in the four years it's been in place.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 29, 2020

    We built a house and we had a well, and my stepson who had a Kinetico told us that it was a good system. So we thought we would do it too. The installers did a good job but there was something about the way the pipe was put up. I wasn’t keen with that but it works fine and we've had it for two years. It is what it is. It would be nice though to figure out when you need to change your filter instead of having to take it off and look. My husband does it and he is able to do it so it’s okay. My daughter and her husband built a house across the street from us and we recommended Kinetico too and they have one.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed June 28, 2020

    We have a lot of chemicals in our water and so, the system that we had before wasn't doing the job. After some research, people were saying and recommending Kinetico. I'm glad that I followed up on it because it's doing a great job and I'm completely satisfied. Alaska Pure Water Products did the installation and they did a great job too. Switching out the filter was a learning curve and I just kinda learned not to tighten it so tight. But once I got that figured out, replacing the filters was not that big of a deal.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed June 27, 2020

    I feed off on the lake I live on and it has to be treated. Kinetico is expensive but there has been a big improvement in the quality of our water Their rep was very knowledgeable when they made the presentation. The installation was great and there was no problem with the time frame.

    Thanks for your vote!
    Verified purchase
    PriceMaintenance

    Reviewed June 27, 2020

    I had a Culligan RO. I left this house and I bought another one, and I put the Kinetico in that one. Then when I moved back to this house, I moved the Culligan out to the other house and the Kinetico back here. The only problem I ever had with the Culligan was the holding tank. I had to replace that after a lot of years. But the Kinetico installed the original tank, it's got the fiber tank and the other one had a metal tank. The Kinetico RO is easy to maintain and it’s been producing high quality water for years now. It's a little bit pricey, but, to me, it’s worth it. Then I had the softener put in 2003 and it's been cooking along ever since just fine. I might’ve had a leak once about 2013 and I had that looked after and corrected, and that's the only maintenance I’ve had on it other than putting in salt. Overall, I love them both.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Charlie,

    Thank you for sharing your review with us. We are happy to hear that your experience with Kinetico has been better than your experience with similar products. If you ever need assistance, let us know. You can reach us at customersupport@kinetico.com or 800.944.9283.

    Thanks,

    The Kinetico Team

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed June 26, 2020

    My water was at 280 to 300 and I needed to reduce that. I had, at one time, the ones from Lowe’s, and it cost me more money to keep it fixed than it was worth. Then we had a plumbing company come in and put the Kinetico system in. The plumber just said that it would work itself. The water’s not as hard as it is normally with it. But the plumber never checked inside the house to tell me what the numbers were. They just went outside to a spigot and not inside. Also, they said they’d come and change the filter the first time. But they haven't been out here. Their rep wouldn't give me a number or a time when they would be here. I also asked how much the system was and he just said that a person would come out here and talk to me about it.

    Thanks for your vote!
    Verified purchase
    TechStaffTimeliness

    Reviewed June 25, 2020

    We have a well instead of public water. The system that I had wasn't softening anything and it really didn't appear to be filtering much either as it started to form little stones within my water lines which blocked the flow. We switched to Kinetico and we had a gentleman come in and install the whole thing. He helped to clear all the blockage out and he gave me instructions. The softness of our water is tremendous. We put in the RO system and that has worked out pretty well too. It's been a good change. The gentleman started on one day and we put in the RO system the next day. He came out even on a Saturday to complete it.

    Thanks for your vote!
    Verified purchase

    Reviewed June 24, 2020

    We're on a well and we have hard water. So, there was a lot of staining. I started researching water systems and I went with Kinetico. It's a reputable brand. Everything's good.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 23, 2020

    In Alaska, we have a number of earthquakes and every time an earthquake occurs, our well turns to sour grapes and we have problems with it. My nephew purchased the local firm that handles Kinetico’s filtration products and mentioned it. I gave it a try and we're very pleased with it. As I'm a retired individual, I watched the installers do the installation and it was very fast and efficient.

    I did some research before I purchased and I came to the conclusion that I would be changing the filter. We're on a well and I built our home over 50 years ago, so I expected it. Sometimes, as the seasons change up here, we have a little difference in water color. I'm over the age of retirement and raising the salt bags at 40 pounds each is a little strenuous on my part but I can do that. I usually change the filters once every two months as well as add two bags of salt. The unit that we have is not hooked up to electricity. It's on a clock that's water-powered and it recharges when it's necessary, so I have no problems there. For my part, it was a good economical solution to a problem.

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed June 22, 2020

    Our system was old and it wasn't very effective. I talked to the Kinetico sales guy at the home show. He came and tested it, I wasn't ready to change it then. But when I was, I went back to them and arranged for the installation of the other system. Everything is working out great with our Kinetico system so far. I have Alaska Water Products come and change my sediment filter. It takes most of the orange stuff that's in my water. I did have a lot of iron in the well water and some manganese. It takes most of that out, so I'm happy with it. It's much better than the system I had before as well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed June 13, 2020

    I did two water softeners - one in town and one out here. We got well water versus a community water because we’re in Alaska. Anchorage does have very good water overall, but we got talked into a softener years and years ago. It wasn’t Kinetico, and then we got a little used to that softer water. And my wife said, “Let’s put one in there too” because that one needed replacement. It had been in there for 25 years when we replaced it. But the reason we replaced the second one in ’16 is because we had the one from ’13 when they put one out here in the lake. The inspiration was just stay with them, we were satisfied with the one we had out here at the lake, and people were good and responsive. Alaska Pure Water installed both of the softeners and did it in one day for each. There was something that they came back on once and they responded well. I love the fact we have softer water just because we’re up here at the lake.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 12, 2020

    Kinetico was the water system that the local plumber sold and serviced. My experience with their rep was really good and professional. The installation was really good too. I had a Kinetico system put in along with the softener and a bunch of other stuff. It was basically a whole house type of thing. The odor is gone from the water, which was what we were having an issue with, especially with hot water. I haven’t noticed as much of the staining on appliances and water spots on the dishes. If you’re trying to get rid of the sulfur odor in the water or of the spots on dishes, sinks, and toilets, Kinetico would take care of it for you.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thank you for sharing your experience with us, Doug! It's great to hear that your Kinetico system has eliminated the odor and staining problems your water was causing. If you ever have questions or need assistance let us know. You can reach us at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed June 11, 2020

    There were some slightly elevated levels of nitrates when I purchased my house in my well water. It wasn’t anything out of the ordinary, but I had a small child at the time. At the time that I had a little kid, I thought probably not good for her two-year-old body to be getting that much. So, I decided to go with an RO system. Kinetico was the one that was recommended at Alaska Pure Water products. They’re also the only dealer and installer of such system in Anchorage. I called up Alaska Pure Water and they came out and installed it for me. Kinetico seems to be a quality system.

    Thanks for your vote!
    Verified purchase
    TechMaintenanceStaff

    Reviewed June 10, 2020

    The water that I have is kind of hard and there might have been some calcium. I felt like I was cleaning through a dishwasher. I needed to do something because I knew the water was not very good that was why I went to that direction with the softener. Kinetico was the first store I stumbled on and it was close to where I drive by. I went in there and it seemed like one system that they had was more maintenance-free without the electrical-ish. I kinda liked it. The guy came over and hooked it up, totally easy process. Since having it, I feel a little slicker in the shower when rinsing off. My honey has bleached hair and it might be a little easier on the color of it when she bathes. So far so good.

    Thanks for your vote!
    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed June 9, 2020

    We were having trouble with our water altogether. We have high iron content, where we live so we got a larger home system from Kinetico. They have good price and quality. We wanted the best we could afford, but we couldn’t afford probably the very best system. So, we ended up somewhere mid-range, with the best quality that we thought we could afford. We were impressed with the sales rep and how quickly they installed it and how well they knew the system. They went through it step-by-step on how to change the system and when to change and how to change all the filters. Since installation the water has been much better. The smell has gone away. The water is clear however we still get the taste of iron in our water. So, I wouldn’t say it’s completely eliminated but definitely helped.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed June 8, 2020

    My folks and friends have a Kinetico system, and they've been happy with it. I also like the passive energy option, so it’s not going to consume a bunch of power every month to operate. We were in the middle of replacing our dishwasher and buying an actually pretty nice espresso machine for the house. Unless we want to replace these in two years, we probably should do something about the mineral buildup.

    We talked through some different options with the sales rep and for the installation, I paid them a little bit more money to re-plumb some of the water piping in the crawlspace so that our hose bibbs on the exterior of the building didn't go through the water filter. That's because putting salt on plants isn't a great idea. It didn't need to consume salt to wash our car and they were really flexible in that. The installation guys were great to work with. With Kinetico we notice that there isn't a mineral buildup in our appliances so for that matter, it did work. And mineral buildup in the showers and on the glass all dropped off as well.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 7, 2020

    Since having Kinetico, the water quality is much better. We are living on well so we are fighting lead or iron. The installers of our system were great workers as well.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 6, 2020

    The two gentlemen who sold us our Kinetico made us decide to work with them. Since then we bought two more because the product was very good, easy to maintain, and simple to understand. I won’t go with anyone but Kinetico. I’ve got four Kinetico products. I’ve owned one about 15 years ago. I just had my kitchen totally remodeled and I added a K5 to it, which is better for the water softener. I have two houses and I have two K5s now. I feel cleaner water when I use it. In the shower, I can absolutely tell the difference. My pipes don’t have any kind of mineral buildup at all. I also have peace of mind knowing I have highly filtered drinking water.

    Thanks for your vote!
    Verified purchase

    Reviewed June 5, 2020

    My place was new construction and I had to go 280 feet down to get water and it was really hard. The iron and calcium levels are really high. It wasn’t exactly drinkable without something in here. We also don’t have access to city water. I bought a Kinetico, which didn't need power, and my plumber installed it. It’s got a couple of filters and then the softener, and it seems to be working pretty good. With it, I like to drink the water.

    However, I’m not on city water and city sewer and when you have all that salt going into your septic system, it kills all of the bacteria that make a septic system work. You should be really aware of having it pumped more regularly. If you don’t have a septic system, you still have to get rid of your waste saltwater, but you can’t just pump it out or you'd kill all your plants. I don’t know where it would go or if there would be something you can do with that.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 4, 2020

    This was my first purchase in my new home. They saw me coming. They sold me this system for $5000 without testing my water; just 6 months later my water smells like rust and sulfur and is hard. South Jersey Water Conditioning has the WORST customer service and I would not recommend them to my enemy. Then to boot the manager/owner called me being very disrespectful and not professional.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Shannon,

    While we understand that you are not pleased with your experience with South Jersey Water Conditioning, we do want to state that Kinetico has a 40 year history with this company. Through this time they have always supported our brand, image and customers in an exemplary fashion.

    Kinetico and South Jersey Water Conditioning both understand that sometimes it's just not a good fit between a customer and company. For that matter, the dealer agreed that you would be better suited to find a water treatment solution from a different company and removed the equipment.

    Thank you.

    Kinetico Customer Support

    Verified purchase

    Reviewed June 4, 2020

    We’ve had Kinetico in the past. I recently purchased a water softener from them because we’ve had soft water in the past and we liked it. And then we moved. The installation went well and the water is softer now. So far, we’re enjoying this one too. I’m glad I did it.

    Thanks for your vote!
    Verified purchase

    Reviewed June 3, 2020

    In the city of Columbia, South Carolina, there has been really big problems with the public water system, and especially after massive rains the line from the street, the water sometimes goes brown. We got the water test and there were a lot of impurities in our water. We found that after installing the Kinetico system, those impurities were cut out. They were prevented. The water is much better.

    Thanks for your vote!
    Verified purchase

    Reviewed June 2, 2020

    Our water was full of lime and tasted bad, but with Kinetico, I can use the water that comes out of the sink.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 1, 2020

    We were moving to the desert and have hard water. Everywhere I’ve lived, there’s soft water. We had Kinetico before, but the main thing why we went with them was that it doesn’t use any electricity and it was a dual tank. The installation was fantastic. Everything was what I expected.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffRates

    Reviewed May 31, 2020

    I have purchased several from Kinetico. Over the years in different houses that we’ve had, I’ve bought at least half a dozen full water softener systems, plus the three canister RO systems. Recently, I just had Jon, their rep in Phoenix, Arizona come. He was, by far, the pushiest salesman trying to upcharge me for a product I did not want. I’m in sales also, but I have never had a guy that was pushier. All I wanted was an RO system ‘cause the home we bought last year had an RO in it, a Palmer system, a good system. I made my point very plain to him, and he came right back around to it twice more. That was when I put my hand up and said, “Okay, enough. All I want is a price on the hybrid system to replace the one that’s in the house.”

    Just from knowing the fella in that short, 20-minute window he was there, I couldn’t believe that he is the face of Kinetico in that whole Phoenix metro area. ‘Cause soon as he left, I tried to find another dealer, and that’s why I called Kinetico directly to see if he was the only dealer down there. I just don’t deal with people like that. So, I’m looking for another system, another brand down there, which I hate to go away from ‘cause I love Kineticos. I’ve had them for lots of years. I used to deal with the Kinetico dealer out of Walla Walla, Washington. It was really good. Then I dealt with Tri-Cities Water Store here in Kennewick, Washington which was great to deal with as well. I also have Kinetico do installations ‘cause they’re so clean with their installations.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed May 30, 2020

    My experience with Kinetico has been fine. They were recommended by my plumber. They were very good when I made my purchase. It was very smooth. The rep came, did an evaluation, and then I ordered it and it was done very quickly. I was very satisfied. The issues that I was having was the effect of the water that I had, what it was doing to my appliances. Water heaters were breaking, that’s why I changed. So far, so good. It’s doing what I wanted to do.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thank you for sharing your Kinetico experience Sylvia. We are happy to hear that your appliances are protected from the effects of hard water. If there is anything you need help with contact us at customersupport@kinetico.com or 800.944.9283.

    The Kinetico Team

    Verified purchase
    Staff

    Reviewed May 29, 2020

    4040 water softener and K5P RO purchase and install. I was unsure about whether to go with the Kinetico system or a Fleck system from a local plumber. I'm glad I went with the Kinetico. The quality is much higher with the Kinetico. I should mention that I had an existing Kinetico that was somewhere between 15 and 20 years and it still worked, so I knew the Kinetico was quality. Joey, the installer from Kinetico, was outstanding. He was very, very thorough and explained things several times, which I appreciated. I highly recommend Kinetico.

    Thanks for your vote!
    Verified purchase
    Maintenance

    Reviewed May 29, 2020

    We got the entire water softener from Kinetico. We were replacing one that was breaking down at our house. The installation was fine. They did a great job. With our new softener, we like ease of maintenance and availability of treated water. The regeneration time is much quicker. The water's taste quality is much better, too.

    Thanks for your vote!
    Verified purchase

    Reviewed May 28, 2020

    After the Flint incident, I decided to have a water system. So far, it's been so great with Kinetico. I have one for the filter of the whole house and the other one is for drinking.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechMaintenanceStaff

    Reviewed May 27, 2020

    We were looking for a whole house system that was able to support a 4,000 square foot house and heard about Kinetico from a neighbor. We called them before, but it was not a whole house system and what they gave us were requirements that would've required all kinds of things we weren't prepared to do. But Kinetico was able to meet our needs. The owner came out, explained the system, and the installation went well. It was as described.

    However, I was disappointed that they didn't adequately explain that the routine maintenance required pouring salt into a large container through which the water filters. Initially, we had thought that they would be delivering salt on a periodic basis. By the time we were completed with the installation, they had stopped that service and it has gotten increasingly difficult to find salt pellets in a size that I could manage. Going to Home Depot or the local hardware store, it only comes in 50-pound bags, which is very difficult for me to navigate getting into and out or my car. I just can't pick anything up that heavy and I wasn't prepared for that. But the water is filtered now and is definitely less hard.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed May 26, 2020

    I have really bad water where I live. It has a lot of iron in it and it also has sulfur and odor. I got the K5 system and it was pretty simple to set up. It was easy. The team that came out was good. They walked me through the system. It's pretty basic. I couldn't drink the water before but I can drink it now since having the system.

    Thanks for your vote!
    Verified purchase

    Reviewed May 24, 2020

    I went through De Anza Water, which is a local company, and the salesman told me that Kinetico is the one he recommends. The installation took between two to three hours and there were no issues. We had hard water and now, I like the way it feels when I take a shower. My skin feels more slippery.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 19, 2020

    We live in a rural area where we run a well so we kinda pretty much needed a system to help with the water. We got Kinetico's water softener for the entire house and the under-sink drinking water. The installation was really good. The guys were at it for a long time but they did an excellent job and it looked really good. It’s out of the way and fits in well.

    The great thing was the drinking water. There’s no taste to it at all. You don’t have to think or worry if there’s anything that has gotten through the filtration system because it seems like it’s pretty thorough. It helps with cooking and showering too. It’s the first time we’ve had soft water in our house and we’re really happy with it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2020

    While we were not able to meet with the staff due to the current health restrictions, we had a great experience via email and phone. Once we scheduled the installation the installers did a marvelous job and we are completely satisfied. Thank you to Cheryl and the team at Integrity Water Solutions for a job well done.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi David,

    Thanks for taking the time to share your feedback. Times are challenging and success stories greatly appreciated!

    Kinetico Customer Support
    800.944.9283

    customersupport@kinetico.com

    Verified purchase
    Tech

    Reviewed May 16, 2020

    Kinetico was recommended by my general contractor. We had a complete renovation and our water system was put in during that. Our home is in Palm Springs, California, and we have a very heavy mineral content in our water. We had the system for the kitchen sink. We did it primarily to filter for drinking water. It does take away some of the mineral flavor that was in the natural water. I’ve been pleased with the product.

    Thanks for your vote!
    Verified purchase
    TechSales & MarketingPriceMaintenanceStaff

    Reviewed May 2, 2020

    We started with Kinetico back in 1991 and had them in our previous four homes. However, we haven’t had them since moving to Texas here. But we own a home in La Quinta and have Kinetico there. They partner up with individuals in all of the different regions and they restrict the AOR to that individual. It almost comes across that the sale people feel privileged. The challenge has been finding somebody that we like talking to.

    The purchasing process was not much fun in California. The salesman was really tough to deal with. The installer in California was outstanding. Even so, all the salesman could do was complain about the installer. He had no idea that the installer was the key to success there. If it was just him, we'd have tried to find an alternative. We’re big fans of Kinetico, but not impressed with the organization trying to see the system to us here in Texas. We’re searching for an alternative because the quote came back incredibly high. I think they're trying to take advantage of us.

    However, Kinetico is very effective in providing soft water and we really like the mechanism that they have for drinking water. The simplicity of the system is outstanding, with no power being needed and no regenerating on need versus on a set timer. It has really been maintenance-free and we use very little salt. That’s why we have been long-time customers. Also, we’ve had some filters shipped to us from time to time, and that has gone well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed April 27, 2020

    Things are easier to clean and the water tastes better with a water softener. I had a Culligan but because of the price, I looked into other water softeners. I got a Kinetico PowerLine softener over a couple years ago. I had to call some person that I had no clue who he was to buy the water softener. He came out and talked to me. His name was Jerry and it was a little hard to get ahold of him. I didn't like how I had to connect with the man and call him to make sure he'd come back. With Culligan, they say they'll be there, and they're there. Culligan was a much more professional group of people than this guy was. I also had no idea where the installers from Kinetico came from. They were dressed in regular old clothes with no name tag. When they came, I thought, "What are you here for?" But the installation was fine. I already had a system so all they had to do was take the old one out and put the other one in.

    I had Culligan deliver salt probably every two months, and that wasn't offered with Kinetico which I didn't realize. I'm old, so I have to get a son-in-law to get the salt for me. That was a really nice service that Culligan had. They would bring the salt and put it in the bin. I liked that a lot. If I were doing it again, I would go back to Culligan just for that service.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed April 26, 2020

    I've had Kinetico in my various homes for about 10 years. The whole Kinetico system is a little too expensive but I like that it's not complicated, doesn't use electricity and doesn't use a lot of salts. It's also dependable.

    Thanks for your vote!
    Verified purchase

    Reviewed April 23, 2020

    A friend had recommended Kinetico and our system has done its job.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thank you for the review Kathy. If you ever need assistance please contact our customer support team at customersupport@kinetico.com or 800.944.9283.

    Sincerely,

    The Kinetico Team

    Verified purchase
    CoverageMaintenance

    Reviewed April 20, 2020

    We've been Kinetico customers forever. We've had their water softener for 20-something years then we just installed the water filtration. But then we had a repair. It was making some odd noises when it was refilling the tank. Then eventually, the tank would not fill. The local dealer had to come out a couple of times. They wanted to take the unit back and work on it in their shop but we pushed back on that a little bit and eventually, they agreed to just replace the whole thing under warranty.

    Thanks for your vote!
    Price

    Reviewed April 2, 2020

    I rented a home water softener from this company from 2006 to March 31, 2020 and I paid approximately $3,500.00. I contacted Aquarius Water Conditioning on March 24, 2020 and spoke to them about possibly taking ownership of this Water Softener. They wanted me to pay approximately an additional $1,500.00. I thought that was ridiculous since I already paid them a ton of money for this Water Softener. I told them I didn’t wish to continue renting it so they came and picked it up on March 31, 2020. They should have given this water softener to me since I have been a loyal customer for almost 15 years and I paid a lot of money to them for this Water Softener. There is no way they can rent out this appliance to another customer being that it is so old.

    You can purchase a 40,000 grain water softener for $500.00 in the stores today. Not to mention, this country is in crisis from Covid 19 and money is tight. I lost my job because of it and I need to cut costs wherever necessary and this company did not even try to negotiate with me or accommodate me in any way. If you are thinking about renting one of these from this company please reconsider or you will regret it. I will not recommend this company to anyone!

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Jennifer,

    Thanks for being a loyal customer to Kinetico and Aquarius Water systems. We are happy to know that you used and appreciated the product and the dealer's services for 14 years without concern and had the desire to keep the softener.

    It sounds like you entered into a straight rental contract that required payment for the product for the duration of it's use in your home. The good news with this type of contract is that the unit is kept in good working condition for you by the dealer for any amount of time in which it is being paid for. And yes, it can be reconditioned and reinstalled.

    Other options of ownership are rent to own, lease, there are financing options or a simple cash purchase.

    We are sorry that your use of the product did not end as you anticipated. We are confident that Aquarius Water would appreciate the opportunity to regain your confidence.

    Kinetico Customer Support
    800.944.9283

    customersupport@kinetico.com

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed April 2, 2020

    When we moved into a new house, there was a broken filtration system. We needed a new one and setting up an appointment with the Kinetico rep went well. Kinetico is good.

    Thanks for your vote!
    Verified purchase
    Maintenance

    Reviewed April 1, 2020

    I like that my Kinetico System is no maintenance and that I don't have to do anything to it. The softness of my water is more consistent. Having it has made my life easier.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 31, 2020

    I liked how Kinetico's system still works when the power is out. I went with them and the installation of my system went very well. The guys who came were pretty good. However, there was an issue a couple of months later and they had to come and look. There was a little piece of plastic from manufacturing which clogged up the system. The guy who came took care of it right away and everything went back to normal. So far, everything has been good. The system has been self-sufficient as long as I keep salt in it. There's even an automatic salt adder.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Mike,

    Thanks for sharing your experience. Here's to many years of great water!

    Kinetico Customer Support

    www.kinetico.com

    Verified purchase
    Customer Service

    Reviewed March 30, 2020

    The customer service of Kinetico has been really good. I have had Kinetico about a year and a half now. I used to have one in my old house, and I just liked how it worked and how it purified the water and how the water tastes. If I so happened to drink the faucet water upstairs in my bedroom, I can totally tell the difference. I always tell people if they're looking for water systems to check them out.

    Thanks for your vote!
    Verified purchase
    TechMaintenance

    Reviewed March 29, 2020

    We have terrible water in our neighborhood. Our water softener was broken. We were having problems. I got a water softener from Kinetico. Everything was great with the purchase process and installation was good too. They had to order it first and then they came back and did it. And now, everything is much better.

    Thanks for your vote!
    Verified purchase

    Reviewed March 28, 2020

    We live outside of town and while we have city water, we did not wanna use that for drinking and cooking. I had a reverse osmosis system and a water softener system installed through Kinetico. I like how their system is made in the US.

    Thanks for your vote!
    Verified purchase
    Tech

    Reviewed March 27, 2020

    When I searched online, I came across Kinetico. Because of the type of system it was, I went with it. Someone came out to install it, which went really well. And once it was installed, I haven’t had any issues with it.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Thanks Shane. Wishing you many years of satisfaction!

    Kinetico Customer Support

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2020

    I got my osmosis system from Kinetico and the installers did a good job hooking it up. The water is clearer. They told us that the main filter would last about a year, and it's almost two years now. The system's starting to slow down a little bit. The water isn't as clear as it was. I called them and they're gonna change it, My water hasn't stopped so I'm okay with that.

    Thanks for your vote!
    Verified purchase
    TechSales & MarketingStaff

    Reviewed March 24, 2020

    I bought a new house and the water was very sulfurish. I knew I needed a water softener, I just wasn't sure what level I needed, how many grains, I don't know any of that stuff. I went to Home Depot to buy a $300 one. And one of the salespeople there said, "Why don't you have a in-home consultation." The in-home consultation came out. They checked the water and they said that Kinetico was a better product than the GE standard one at the store. I purchased the softener series from Kinetico. There's a chlorinator and there are two other big bottles and I have a big salt tank. The installation was fine. The technician was friendly, as well. Everything's been great with our Kinetico system. My glasses are super clean when they come out of the dishwasher. No haze, no nothing and my shower doors are super clean too.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 23, 2020

    My stepdaughter had a Kinetico system put in. They liked it and the people they dealt with that. I went with their recommendation and got a Kinetico system as well. The installation went with no problems whatsoever. The system is expensive but if I'm getting contaminants out, it is worth it.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Shirley,

    We are glad to hear you are happy with your decision.

    Kinetico Customer Support

    Verified purchase

    Reviewed March 22, 2020

    I knew I wanted an RO filter, and then one of my friends recommended the company in the area, and they were the ones who installed the Kinetico system. We had a cap that was in the sink that was for the pump for soaps and they had to put it right through that and put it off from the basement. It was so easy. We love it. It's good for the environment. Every time I pour a glass of water, I think how much plastic bottles I'm saving. I have three kids and my husband really said this is one of the best things we ever bought for the house.

    Thanks for your vote!
    Verified purchase

    Reviewed March 21, 2020

    We had hard water and some iron before. Now, our water has better quality with Kinetico. There's no iron in it. It does what it’s supposed to do.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed March 20, 2020

    We needed a water filtration system because we have metals and we had water that was not good. My mother told me about Kinetico. The installation went smoothly and the only thing that I have an issue with is that my water bill has been astronomical ever since we got a water softener. I checked into a leaky toilet at one point and it had probably been going on for a year, but my water is a little bit high. I’m not sure if it’s everybody’s or if it has anything to do with maybe it runs when it shouldn’t but there are only two of us and my kid. Still, Kinetico has been working out good.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 19, 2020

    We have a little sulfur smell in the water. We got a Kinetico water softener and our experience with their rep was good. The neighbors use their system and they liked it.

    Thanks for your vote!
    Verified purchase
    Maintenance

    Reviewed March 18, 2020

    I got a water softener from Kinetico. The installation went fine. It’s reliable. We replaced one that we already had. It just wore out as it aged. So, it works fine for us. We’re in the country. We have a well. We notice a difference at the amount of rust that’s in the water if it’s not working correctly.

    Thanks for your vote!
    Verified purchase
    Rajini increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Kinetico Water Systems, Rajini increased their star rating on March 27, 2020.

    Updated review: March 27, 2020

    The company has resolved the issue.

    Original Review: March 13, 2020

    On June 24, 2015 we had purchased water treatment/filter equipment from Costco for our new construction residential home. The products we purchased were all Kinetico Products and the installation was completed by a Kinetico authorized representative which we hired through Costco. As per our invoice we paid a total of $6,542.70 after tax for the following products; (1) Kinetico 2060s Tannin Plus, (2) Kinetico Professional Installation, (3) Kinetico K5 Standard Drinking Water Station, (4) Kinetico Professional Installation, (5) Drill Hole on Granite, (6) Extra Sediment Filter, (7) Bag of Salt, and (8) Kinetico Designer Faucet (Chrome).

    A water consultant authorized from Kinetico, came to our home and tested our water, advised us of what is typical in the surrounding neighbourhood, and gave us a report with his expertise on what we would require in order to have clean water entering our home. Only after the consultant's analysis and recommendation did he order the equipment and provide us with the work order. As per the consultant's diagram which he provided to us, he recommended that from the well the water should travel to a booster pump, then a pre filter, then a water softener, and finally through the UV light. It is important to note that even when the consultant tested the water he was aware that there was iron in the water.

    We solely relied on the Kinetico authorized consultants' expertise as we assumed that a Kinetico authorized representative was educated and experienced enough to provide us with the necessary information and advice to ensure we have clean water in our home. Our current situation is that all of our water has hard minerals and iron flowing into the water. The water is undrinkable, has a foul smell, and has significantly damaged our bathroom fixtures. Our family is unable to properly wash our clothes or shower without a strong smell of iron and minerals due to the condition of our water treatment systems. We have been advised by another Kinetico authorized agent that our water systems need to be replaced due to the fact that iron has likely damaged each individual unit.

    We have unclean water and are no longer under our labour warranty. I spoke with customer service from the above mentioned consultant's business and they advised us that labour to come inspect the issue would be $180. I spoke with the consultant and he advised me that the issue is likely the water filter and to change them from the prefilter. I advised him that I changed it two days before our phone call and changed it every month to a month and a half. He advised to change it again and that he will come and inspect our water, even though the filter was two days old. I complied and changed the filter again. So the consultant came to our home on February 20th, 2020 and inspected our water and changed the filter again.

    I asked him why does the water come yellow suddenly almost sometimes a few hours after changing the filter to which he advised me that since the water is under a well and there is a lot of minerals and dirt in the well that's why sometimes the water will go yellow. I am not an expert in water treatment but in my opinion the water treatment is supposed to treat the water and make it potable and usable. We are not just supposed to accept that because we have a well sometimes the water will become yellowish and smell and that we should keep changing water filters on a hourly to daily basis. We had a second opinion completed by another Kinetico authorized business. On February 25th, 2020 we were advised that our water has significantly high amounts of heavy metals and that every single one of our water treatment equipment needs to be changed.

    When considering water equipment for our home we heard amazing things about Kinetico and wanted to also share in this great experience but however we are unable to do so caused by this significant issue. Currently on March 13th, 2020 we are beyond frustrated. With the Covid-19 virus going around and business closing down - WE DO NOT HAVE CLEAN WATER. How am I supposed to ensure we have clean water to cook our food or keep us clean from any harmful virus? Just know right now due to this significantly slow correction from Kinetico me, my husband, and children all have to shower at the gym. Imagine that... spending so much money and time trying to get this issue resolved and still having to shower in a public place in the midst of a pandemic virus.

    We also received a text today from the Kinetico authorized consultant which basically says - "I am consulting with the technical expert, please wait so I can get the best outcome for you." How long does Kinetico expect us to wait, we need answers now so we can take our next steps to getting this issue resolved with or without Kinetico's support.

    Thanks for your vote!
    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed March 4, 2020

    When I bought my house, there was a rented system in it. I ended up buying that, but it was undersized for the house and went through a lot of salt, which was why I chose Kinetico. The people I bought it from installed it. I was thinking it would save me money on salt. I don't use nearly as much salt, but I'm still using more than I expected to. It goes through about 10 bags of salt every month and a half or two. It's not really saving me a lot of money. But I like that it just automatically does its thing and I don't have to do anything.

    Thanks for your vote!
    Verified purchase
    TechPriceStaffValue

    Reviewed March 4, 2020

    Kinetico's installers did well. They sent out everything to help us out. I had a water softener before but I looked at it as just a water softener. But I look at the Kinetico, the one that I have now, as being more reliable and worth the money. I like it. And I was told that if I put salt in there, it was not gonna slip down.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Quinton,

    Thanks for choosing Kinetico. It is our desire that your investment be thought of as the start of a long partnership in the treatment of your water and not just the purchase of a softener. We hope to be there for all your water needs.

    Kinetico Customer Support
    customersupport@kinetico.com

    800.944.9283

    Verified purchase
    Staff

    Reviewed March 3, 2020

    We had the reverse osmosis and water softeners in our last house. We built a new home and we wanted to have the water system here as well. We checked around and had a couple of bids on it and we decided that Kinetico was what we wanted. We had it at the other house too. Dealing with their representatives was very good. Since having the system, we have good tasting water. We're very happy with it and I've told neighbors to buy it.

    Thanks for your vote!
    Verified purchase
    TechStaff

    Reviewed March 2, 2020

    We had an existing Kinetico system in the house and I didn't realize that it was 20 years old. We really like it. I live in Frankfort, Illinois and have really bad water, so we got another Kinetico system and I'm glad I did. The technicians came out and tested the water and recommended the system, and they put it in that week. I could definitely tell that with the new system, the water was much softer. I really like it.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceStaffValue

    Reviewed March 2, 2020

    We knew that the water stability in the area we lived in, more or less, changed a lot from year to year. I also noticed problems with my water heater and we wanted something that we weren't gonna have to worry about lime buildup. Our biggest thing about the Kinetico was the fact that it would last. We wouldn't be replacing it every couple years. The whole thing is worth the money. They work, you don't have to mess with them, and there's no electricity. I was extremely happy with the way they worked and the time that it lasted. The water quality was great and it was very consistent. The softener and the drinking water system were both excellent. The place that we went through was great too. Anytime we had a problem with our Kinetico, they came out and took care of it immediately.

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2020

    I wanted a softener. We went through a private party that installed a Kinetico system for us. We've had it for two years now and our water is much, much nicer. There is no white residue. That's why we wanted it. We love it.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Great news Debra!

    Here's wishing you many years of wonderful water!

    The Kinetico Support Team

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Feb. 29, 2020

    Before we got another company, but the water was not good and the smell was really bad. Our neighbor told us that Kinetico was better and that he didn't have any problems with them. He recommended that we use them and we ended up purchasing from their equipment. Our experience with them was good but two months ago, the water started to smell bad again. I called to let them know and asked if they could help me, and they sent somebody to the house to fix that. It turned out that we needed to change the filter. They gave us some filters to change every four months and we didn't do that for almost a year. But it's good now and if we change the filter every time, there's no problem and the water is really good.

    Thanks for your vote!
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    I did some research & it didn’t take long to determine Kinetico was providing one of the superior products in the market. Excellent customer service throughout the process. Mark did a good job explaining the product and the options available. Justin came out to do the install and showed up early, presented himself in a professional manner, answered all my questions, & finished up in less than 2 hours. Completely satisfied with the product & service.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Feb. 28, 2020

    We used to provide the 5-gallon containers of bottled water in each of our bank locations and during a remodel, that didn’t really fit into the space. We were looking to get something or think about to provide regular drinking water to our employees and clients versus buying bottled water. We have a professional relationship with Huemann Water Conditioning and we told them what we were looking for. Huemann handled it and we got a Kinetico. We have separate lines feeding out to our coffee machines, so having their system is convenient. It's affordable too. There’s a lot less mess and it's easier. We don't have to manage our water deliveries because our water is always just there. It’s just a matter of changing the filters with some regularity.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    My old water softener had sprung a leak. I got a Kinetico water softener. I like the option of having the two tanks. When one’s filled, you could then use the one tank while the other one regenerated. The lady rep from Kinetico was knowledgeable, really friendly, took time to answer any questions, and came back when we had questions later on. The installation was fairly simple. The gentleman came in, took out the old equipment, brought down the new equipment, and installed it. He was pretty clean, kinda kept everything contained, and he was in and out within maybe an hour and a half. Since having my Kinetico, I had seen reduced amounts of rust in my water. And with the showering system, they said, “You’re gonna need a lot less soap,” which is very true. I would tell others, “It’s the way to go. You will not be dissatisfied.”

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Feb. 27, 2020

    It went very well with Kinetico's sales rep. They were very prompt and very informative. Then, the installer did a great job. He cleaned up his mess, spent time showing me what I needed to, and I'm very positive with it. The system doesn't use as much salt. Also, occasionally, with the Culligan system I had, I would get a strange smell or taste, but I have not noticed that with the Kinetico. I've been very pleased with it.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 26, 2020

    The Kinetico system is working. I upgraded our system last year. The chlorine in the water was extremely strong and the system got rid of a lot of it. I dealt with LTM, the water softener company out of Rockford and I had no problem with the people that put the system in.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Nathan,

    It's our intent for all the chlorine to be removed. Please touch back with the LTM team if you still have it in the water.

    Kinetico Customer Support

    Verified purchase
    Punctuality & SpeedStaffEase of Use

    Reviewed Feb. 25, 2020

    We had Kinetico in the past and we like the size of the system. Also, it's user friendly and easy to maintain. We got a new drinking system and we had them come in and do the installation. They were on time and they finished everything early. We had a small leak and they were very prompt getting back.

    Thanks for your vote!
    Verified purchase
    MaintenanceStaffBilling

    Reviewed Feb. 24, 2020

    I had a water softener for about 20 years, and then it quit. I wanted something that was low maintenance, and the one from Kinetico fits the bill. So, I ordered it, and then a very helpful gentleman installed it. The system is in a rental house and I heard that it's much quieter, which may be a function of a new model. The users also don't notice the change in the water nearly as much as they did the other. Kinetico is excellent.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & Speed

    Reviewed Feb. 23, 2020

    The reputation that this area had hard water got me to research water softeners and my contractor told me about Kinetico. Setting up an appointment was very easy. I liked the idea that the system was not electric and got the water softener and the drinking station. The installation was painless and now, the water tastes a lot better. Kinetico seems like a reliable company and I'd recommend them.

    Thanks for your vote!
    Verified purchase
    CoverageHonesty & Transparency

    Reviewed Feb. 23, 2020

    I had Kinetico in the past in another house. I put it in in '06. And so, when I moved in 2013 into this other house, it didn't have it. It did not have a very good system. The Kinetico was a really high-end quality product and what I put in my house in '06, I liked it. So I kept it in mind where if I needed a new one in this older house I bought, that I would replace it with that. It was a lot of money, but I went ahead and did it.

    Honestly, I don't think the new Kinetico system that I bought is as good as the old one. There are things about it that don't seem like it's as good as the other one. The container that the salt goes in doesn't seem to operate the same way. They said I can't fill this one to the top with salt. I can only put a couple of bags in it a time for it to work properly. I was like, "What does that mean?" They said it gets too compacted at the bottom and then the system doesn't work right. So now, I've got to constantly check it every couple of weeks to make sure I'm not running it out of salt. And they didn't tell me that till after I put it in. So, that bothers me. The issue I was having is the other soft water system was really old and used a lot of salt, and this one uses way less salt, which is what Kinetico does. So it is doing that.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 22, 2020

    When I moved into the house, I noticed the calcium deposits on a lot of faucets and showerheads. The water was very hard. So I got the reverse osmosis system, as well as the additional filters that you can get as add-ons. I have a spa in my house, and the salesman that I dealt with was familiar with the area and the supplier for the water in our area. He talked about the amount of chlorine that was in the water and I didn’t believe him. So I got my spot test kit out and tested the water out of the tap and he was correct. There was as much chlorine coming in my tap as I keep in my spa to kill bacteria. So that’s why I got the filters as well.

    There has been a difference with the taste in the water since I got the water system installed. I also don't have to worry about all the various calcium deposits on my appliances because I had replaced some appliances not too long before I got the system. I didn’t want them to have all that hard water stains and calcium to build up.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Todd,

    It sounds like you have a good recognition of the importance of quality water. Thanks for making Kinetico your choice of a treatment plan.

    Kinetico Customer Support

    Verified purchase
    Tech

    Reviewed Feb. 21, 2020

    We got a new bathroom and we had a bathroom redone. We wanted to have a water softener before we did that, and also for the young children. Since I know one of the owners of the local Kinetico branch, we bought one from them. He did great when he came out to look at our water, and overall, our Kinetico water system is nice. We've had some issues with the pressure on the ice maker in our refrigerator, but that's been our only complaint. We've looked at it and we need to get them back out there and take a look at it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 21, 2020

    I had Kinetico come up here and check the system out. I was wanting to have a disk changed, but the rep didn’t seem to think I need to do that. In my opinion, it’s putting a lot of salt through it, but that’s just what I know about it. He went and checked everything out. He didn’t really change any settings. He said there really wasn’t anything wrong with it. He was a nice enough guy and explained things as he was going through it. It was a good exchange. And Kinetico is the best one I’ve had so far. When I first got it, it was eating salt like it was candy, and I changed the disk, and it helped a lot, but right now, there’s salt residue on the sidewalls of the tank. And I’m using the salt they recommended.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Feb. 20, 2020

    I had Culligan for 20 years and then I got the Kinetico set up in the garage. Since Hurricane Florence, we lost everything and the kitchen hasn’t been put together. We don’t even have a sink in yet so I don’t know how they would set the system up. There’s a refrigerator and the water is on, and the water smells. The Kinetico water system seems a good idea and it is cutting down on the electricity because everything was electric with the Culligan system. The Kinetico isn’t, but it’s not cheap. The installer was very good and a gem. But I don't know whether the system is supposed to be working through my refrigerator also. If they could check that, it would be nice to know how much needs to be done. Still, I’m satisfied with Kinetico.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Feb. 19, 2020

    There was lead in the water and Kinetico seemed to have a good reverse osmosis system. Dealing with them all went really well, but their system wouldn't work. From when I got it, water barely comes out. It is not functioning in a way that's worth using. I wanted to buy the best possible system and I thought this was the best system money could buy. They also gave me a hard time about it. It’s in a high-rise building and they don’t like to work in high-rises. They were saying that my plumber should look at something. But I have good water pressure and I don’t understand why it’s like that. I just got the runaround from them. I’d like someone to come fix my system.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hello Alex,

    The Kinetico Customer Support team will be happy to investigate this matter on your behalf. We have your phone number and will reach out.

    Verified purchase

    Reviewed Feb. 19, 2020

    Kinetico is our first water softener in the house and it is good. The people from Huemann Water Systems sold me the unit. We had hard water, so we’ve noticed a different feeling in taking showers since we had the system. I also went through three dishwashers from hard water, and so our dishwasher is working way better. Our washing machine is working better, too. It’s been a night and day difference. I have referred Kinetico to five people and three of them put it in their house too.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 18, 2020

    We went to Kinetico because of a recommendation by my brother-in-law, who was up in Afton, Minnesota. The other system that I had was okay, at best. But with my Kinetico system, I couldn't be happier. They've been responsive and the salesman that arranged for installing it visited a year ago as a follow-up to show me how to change out the filters. We talk about Kinetico in very positive ways to friends or anybody.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed Feb. 17, 2020

    All went well! Everything explained, techs did neat and clean job. Arrived promptly, finished quickly, gave demonstrations of filter changes, etc. Cheryl and techs told us about salt sales and delivery options.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsCoveragePricePunctuality & SpeedStaffBilling

    Reviewed Feb. 17, 2020

    I bought the house a year ago and the soap didn’t lather up in the shower like I wanted. The house had an old water softener in it and I wanted a new one, so I got Kinetico. They say this was the best one and it cost me $2,400, but it’s been well worth it. I’m happy with it. They came right in, took care of me, and set up my payments. I paid it off a little early. I had one leak and I couldn’t understand why it was leaking, so I called them up and the tech came right out and fixed it. It was just a few bolts had to be tightened and it was okay.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 17, 2020

    I've had a pleasant, uneventful experience with Kinetico. I had a water softener in the past and it failed, so I wanted to upgrade, and the Kinetico was the system that was recommended to me. The installation went very quick. The person who did it was very qualified. I liked the system and the way it operated. I would have to add salt to the system. But since the older system I had was on a timer, it regenerated based on time, whereas the Kinetico System was on a usage so it didn't regenerate as often, which was good.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 13, 2020

    I had a previous water softener through Kinetico back in the late 90s. And their reputation and the warranty were why I selected them and not another brand. I got an underground water softener and a reverse osmosis under my kitchen sink. The product is good but they are overtaxed. I called a couple of times and asked them to call me back about refilling my salts, but I haven’t gotten a call from them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 12, 2020

    I've had a water system previously from them for at least seven years. I deal with my plumber and my plumber thinks the world of them. I got a water filtration that was under the sink six months ago. And then this time, I got one for the whole house. They were very neat and very courteous. They came when they said they would come and they cleaned up after themselves. Our area of town doesn't have the greatest water. There was an odor quite often in the bathtub and it was horrible. But I haven't had that when we did system for the whole house. Back then, we were only drinking water out of the system. We also had an instant hot that they didn't put in there. But it really does make a difference.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 11, 2020

    I have two separate systems from Kinetico and everything is great with both of them. They work like they should. There’s no more odor with the water and it tastes fine. After we moved in the house the very first day, the water had a real strong odor of sulfur. As soon as you turn the water on, the whole house reeked of it. I went on the internet and talked to a person at Kinetico and brought from them the water sample, and they sent somebody out to the house and told us what we needed to do. The rep was nice. He knew what he was looking at and what he was doing because the water is fine now.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Feb. 8, 2020

    I have to say that the experience was awesome from the first time I called to the job getting done. They called me to tell me that someone canceled and that I didn't have to wait to Wednesday. The tech came like he said he would and on the time he give me. The job took like 1 hour give some info and things to do. Also The sale guy was really nice and gave a lot of info on the system that liked so much. Now on the system it's awesome. You can feel the differences almost right away. It stopped the smell, hardness and the water taste is way better. No more buying bottled water or filters for the refrigerator. We love it and we recommend that everyone get one. It better for your family and for the environment.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Francis,

    Thank you for providing your Kinetico story. We really appreciate the kind words about our products and the service our dealer provided. If you have any questions or ever need assistance please let us know. You can reach our corporate customer support at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Verified purchase
    CoverageTechSales & MarketingStaff

    Reviewed Feb. 8, 2020

    I liked the sales guy who came out and talked to me about the system. He had it installed and then he came out again this time. He pulled the filter out and it was muddy then he replaced it and the water turned clear again, so phenomenal. He always wants to make things right by me. He's fantastic and I can always rely on him. The water is much softer now with Kinetico and nothing's clogging up anymore. I recommended it to my neighbor as she needed to get her pipes done and it was having problems.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Christine,

    Thank you for sharing your thoughts on Kinetico. We truly appreciate hearing from our customers as it helps us to improve what we do. If you ever have questions or need help, please let us know. You can reach our customer support team at customersupport@kinetico.com or 800.944.9283.

    Thanks,

    The Kinetico Team

    Verified purchase
    Staff

    Reviewed Feb. 6, 2020

    When inquiring about a drinking water system at Kinetico in Twin Falls, Idaho, all my questions were answered to my satisfaction. Kerry ** told me things about water I never even knew about. Very informative and friendly. Because of this information we decided to purchase from Kinetico. Service and installation went smoothly and no problems encountered.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Ray,

    Thank you for sharing your Kinetico experience with us. We are happy to hear that your purchase was educational. It is important for our customers to understand water quality and the improvements to water quality that a Kinetico system provides.

    If you ever have questions, contact our customer support team at customersupport@kinetico.com or 800.944.9283.

    Thanks,

    The Kinetico Team

    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed Feb. 5, 2020

    JR offered excellent service. On time, efficient and helpful. Conducted annual service of soft water system, replace filters and cleaned up both the water system and the RI system. Check water pressure and determined that my pressure is too high. Offered a discount if pressure valve needed replacing. Have had our system for 6 years now and highly recommend.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Great news, Pamela!

    Thanks for sharing your experience!

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 5, 2020

    We have bad water that leaves deposits around. Our Kinetico system for softening our water got destroyed in the hurricane. We bought a whole new system and Kinetico's techs did a good job during installation. They were very nice and did the job quickly. Thus far, the system has improved the taste of our water. The water works better with my coffee machine as it doesn't leave as much deposits.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechSales & Marketing

    Reviewed Feb. 5, 2020

    I bought a house and had the water tested. The water was not drinkable. I went with Kinetico because of the advertisement and years of knowing who they were and knowing the product is good. I called them and they installed a new saltwater treatment system for me. We sent the water out to be tested and the water’s fine now. Also, the company that I worked with were awesome. Everything went smoothly.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 4, 2020

    We were building a new house and heard about Kinetico from a friend. I bought the house water purification and added the fluoride thing. The county water supply sucks, but now, my water is purer than bottled water and it’s safe to drink. It’s also softer. It’s good to wash clothes in and shower in.

    Thanks for your vote!
    Verified purchase
    Customer ServiceFollow-Through

    Reviewed Feb. 4, 2020

    Kinetico is a great product. I got tired of buying bottled water, so we did a reverse osmosis in the house system, and it’s good. I can drink the water and it is a little soft now, but still it’s way better than a hard water. It’s more sudsy and it’s better quality. The customer service at Kinetico is also great. They’re efficient and they do what they said they were gonna do. They come when they’re supposed to come and they check the stuff when they’re supposed to.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed Feb. 3, 2020

    I've had the softener and a filter from Kinetico for a year and two months now. Since having the system, there is more lather in the soap and the water felt better. Someone was sent out to clean my Rinnai and I had them watch me change the filter just so I knew I did it correctly. It was a company affiliated to them and which I wasn’t happy with. I had scheduled my appointment weeks in advance so I could do it on my day off and at a certain time and date. But they moved the appointment and I didn’t know. I was waiting for them and they never showed. So, when they were about an hour late, I finally phoned them and asked where they were and they said they moved my appointment. One of the managers came out and did the service. He was nice, but I just thought that the guy that did the scheduling shouldn’t have done that without checking with me. But I didn’t think it was Kinetico. Kinetico's people were all very nice. I like them.

    Thanks for your vote!
    Verified purchase
    TechStaffEase of Use

    Reviewed Feb. 3, 2020

    Our water was really bad and very harsh on clothing and appliances. When Kinetico did the water test, we weren't surprised at how bad the water is here. We purchased the Kinetico water softener and the reverse osmosis. The rep that came out was very professional, very knowledgeable and willing to share information with us. It was a very good experience. And the installers were excellent. You could tell they really knew what they were doing, and they configured it so that it worked well in our home. We were very pleased with that experience also. Kinetico's service is excellent, and they are very good about taking care of the products even after installation. Based on our research, we know that it's a quality product and we love the reverse osmosis.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Wow Connie!

    Thanks so much for the glowing report!

    We wish you many years of exceptional water.

    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Feb. 2, 2020

    Our water system is doing good and I like the purity of the water. We live right on the beach, so we've got salty water. A neighbor of mine had a Kinetico water system and he referred me. Setting up the appointment was good. The sales rep I dealt with seemed to know what she was talking about. She came out, demonstrated all the stuff, and showed us how it all worked. The installation took less than a day and it went well, too. When it comes to the quality compared to cost relation, all water systems are way too high. But, the biggest thing that I like about this brand is it does not require electricity.

    Thanks for your vote!
    Verified purchase
    TechSales & MarketingStaff

    Reviewed Feb. 2, 2020

    We moved from the city to a well service and when we had the well tested, it came back with hard water and a couple of little things that we had some concerns with. We went with a Kinetico system and it seems to be working just fine. The installer tested the system for me and showed me how to change the filter. Their sales rep was a very friendly guy and easy to talk to. We met at home, and then he went over all the parts and pieces and left me the paperwork there to make a decision on it. He also reached back out to me after the service was connected to make sure things went well.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 1, 2020

    We live in an area where it’s well water. Our neighbors had the system so I got a home filtration system from Kinetico. They were friendly and on schedule. The system reduced the hard water. It’s still hard, but not like previously. Everything’s working good so far. Kinetico has been responsive when we have issues.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hello Ismael,

    Thanks for this review. It is the expectation of Kinetico that you have zero hard water. Please feel free contact Kinetico Customer Support at 800.944.9283 option 2 or customersupport@kinetico.com.

    The support team will connect with your local installer to review the installation and see if adjustments are needed to get you to absolute soft water.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffBillingResolution

    Reviewed Feb. 1, 2020

    We were living in Florida and we had some water problems there. We called Kinetico and they took care of the problem we had. We were happy with their service. So, when we moved to the Carolinas, we called them up because we had some water problems, too. They came out, helped us out and gave us some information. The service was good so we went with them. Since then, we’ve had some issues, but they’ve resolved them. We dealt with our preferred sales rep, and he seemed to troubleshoot our issues. We’ve also had some billing issues where they tried to bill us again. And here, I found the check, so we had that issue. Otherwise, we haven’t had a problem. They got things settled very quickly.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2020

    The water in North Carolina is lousy. When we moved here, the lady that we bought this home from had reverse osmosis. Then the hurricane hit and so, we were having problems with our water. So, we got in touch with Kinetico. Their customer service is great to work with. Jeremy went out of his way. We’ve had good results with them. With Kinetico, the drinking water is more pure. And then we also have a system on our city water, which makes our water softer and better quality than what it is without any treatment.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 31, 2020

    I had Kinetico at my previous home and I’m also a realtor so I’m familiar with how they work with other customers. So, they seemed like a good choice and the system I got now has been good. They’ve also improved their service process and they call ahead now whenever they schedule a service. They’ve gotten a lot better organized. My experience with them has been great so far.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 30, 2020

    My husband did research and found that Kinetico is one of the leading industry. We spoke to a salesperson who did a good job and everything he told us was logical. One doesn’t think that way when they think about water. We assume it has no issues. So, we enjoyed talking to him and we thought the system was very beneficial. The installation went smoothly and it was what we expected. We talked through where we wanted it, and they did what we wanted. Now, the showers don’t get the marking like they used to and we don’t have the dark ring on our toilet bowls that was a part of our water issue. Then, I also recommended them to my sister and she used them.

    Thanks for your vote!
    Verified purchase
    CoverageTech

    Reviewed Jan. 30, 2020

    We had a water system when we bought the house, and then it got flooded, then we replaced it. I think Kinetico is the best provider and, so far, the system works fine.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Jim,

    Thanks for your loyalty to the brand.

    Verified purchase

    Reviewed Jan. 29, 2020

    The guy from Kinetico came and I explained my problem. We're on a well and he suggested a couple of solutions. We talked about which ones best suited our needs for our family and our budget and installed it. Thus far, I'm happy with my system. There used to be a smell in my water and the system addressed it.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 29, 2020

    I had a lot of buildup on my fixtures and such. I always heard good things about Kinetico and I decided to get their water softener and RO system. The installation went really well and the installers were in and out rather quickly. I had them do some extra work because my main valve handle was broken, so they replaced that as well. I have the equipment for a year and a half now, and the folks that come out and service it are very friendly. They are also very professional and they do a good job. Since I had the equipment, I'm not getting the buildup on the fixtures and I like the taste of the water.

    Thanks for your vote!
    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 28, 2020

    We moved in to a new house which didn’t have a water softener. I heard someone else who had a good experience with Kinetico, so I tried them. They were the first company I reached out to and I went forward with them. Their sales rep was good. We had met her before and she’s a nice lady. Then, the installation was was easy and the installers were non-intrusive. They knocked it out pretty quick and it was drama-free. So far, I’m happy with the product. I primarily got it because of the hard water on the shower. Before, I was seeing residue and build-up. But since I got Kinetico, it doesn’t seem like that’s happening. I also got a filter from them at the same time, which they installed next to the kitchen sink for filtered drinking water and that’s been really handy. The only drawback with them is that they’re a little bit more expensive than their competitors.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 28, 2020

    The water in the area where we live tends to be very hard. We got Pat, a sales rep from Kinetico, and he was a fantastic. He's got a great personality, he works hard, and we enjoyed using him. The installation was very seamless too. I’m a custom builder and I also use his systems at all my houses. Everything is going great and they should keep up the good work.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Jan. 27, 2020

    When my wife and I purchased our home, we weren’t really happy with the system that was in place. It was the original system from when the house was built. It was already about 30 years old, very outdated and had outlived its life. We wanted to make sure that we had a good functioning system and start off the new home on the right foot. The old system happened to be a Kinetico filter so we contacted the nearest dealer.

    They came in, removed the old system, disposed of all the old components, and installed the new one. My wife was home at the time and they gave her a rundown on the monthly maintenance for it. At one point, she had forgotten how to operate it for changing the filter, but I was able to call the installer. They have photographs of how our system was set up on file and they were able to walk me right through the process. And they have been very helpful any time they’ve been out here to service the system. The water from the well has a very high iron content. Towards the end of the life of the filter, we started to notice the hardness and some discoloration in the water. But after we put a new filter in, the water quality has been fine

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Rick,

    Thank you for sharing your Kinetico story. We love hearing from customers that have stories like yours. If you ever need assistance, please contact our customer support team at customersupport@kinetico.com or 800.944.9283.

    Thanks again,

    The Kinetico Team

    Maintenance

    Reviewed Jan. 27, 2020

    Our experience this time has been horrible, unit does not work, has not used up salt in months, it's a outside unit, no bottom on box, so fills up with Mudd, grant it they have come out, complain about our location, they show up a couple hours prior to sun going down, very frustrating. Had unit couple years and not worked, same excuses. Obviously I'm not happy, unit fully paid, seems like I've been taken advantage of, We just want it fixed, no excuses,

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hello Deborah,

    We see your system was installed in 2017. This is the first we have heard of your concerns here at Kinetico Incorporated.

    We appreciate your patience while we investigate this matter with the authorized dealer that installed your products.

    Kinetico Customer Support
    800.944.9283

    customersupport@kinetico.com

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 27, 2020

    I've had the Kinetico system for a year now. I know Jeremy, the salesperson or owner, and I trusted him on what he was telling me about the water. I had hard water and also, I wanted the reverse osmosis. I had one underneath here, a Whirlpool, and I had to keep changing the filters under the counter. So, everything's out in the garage now. The Kinetico installation went smoothly. I had a little problem with the water pressure. It wasn't good, so he put a pump on it. The system seems to be good now and I'm satisfied with it.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 26, 2020

    I had a Kinetico at my old place and I like it, it’s better. So, we got rid of Pelican and we went with Kinetico. Clark in Morehead helped me out great. The installation went good. They put it in like they said they would, when they said they would. It's a good system. My water is better now. So far, I’ve got six systems and I just had them put in a 7th system.

    Thanks for your vote!
    Verified purchase
    CoverageTechStaff

    Reviewed Jan. 26, 2020

    We live in a rural area and the Kinetico system took care of the iron problem in our well. It doesn't take much service and all I have to do is add softener salt every week or so. Kinetico was a personal recommendation and we’ve been using it for probably over 20 years. It was malfunctioning a year ago and they looked at it. It had been in for so long and they replaced it so it’s a new system now.

    Thanks for your vote!
    Kinetico Water Systems
    Response from Kinetico Water Systems

    Hi Richard,

    Thank you for sharing your Kinetico experience with us. If you ever need assistance, let us know. You can reach our corporate customer support at customersupport@kinetico.com or 800.944.9283.

    Thanks,

    The Kinetico Team

    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 25, 2020

    We chose a water system from Kinetico over another company because of the quality. We are using community water and since using the water system, the water has precipitation. When we got the system, the sales rep was wonderful. He's had the most experience and he’s a great guy. Without him, we may not have done it with Kinetico. And I was told Kinetico was the best. The installation went well and the guys did a good job.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2020

    We've had two different houses with two different needs. We have our current house where we have town water. The issue is about the treatment of the water which was hard. When we built our second house, we called Kinetico because Jean had been so great with the other house. He made himself available to me, although not so much now because the water situation is different and it's more complicated. With the other house, it had all those larger issues. There were some emergency situations where I was talking to Jean in the middle of the night and he was helping. Part of the reason why when it came to this other house, we had him put the system in.

    We had well water which was exceptionally hard and it had sediment present in it. The biggest thing was that we had a low yield well which was less than a gallon a minute so we needed storage capacity. Jean put in a system called well manager and that helped us store water so that we could have it for our use. But we have to pull it from the well at a prescribed pace so that it never overtax the well.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Jan. 24, 2020

    We wanted a cleaner water and Kinetico was suggested to us by our builder. Setting up the appointment with them and the installation were both easy. The installers were all great. It was all done quickly, and they didn’t leave a mess, which is always nice. They were all nice people and didn’t hate their jobs. You get what you pay for.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 24, 2020

    We're pleased with how our Kinetico system is working. When I got it, the local well water that was on is not really drinkable without this kind of set. It would soften the water. It also treated it with peroxide, and it was also a reverse osmosis. The local distributor who came and gave us an overview of the system was very informative and gave us lots of good information. He also demonstrated the change in water. We went and saw the reverse osmosis. If we needed to water the lawn, he showed us how to regenerate the salt, and then we saw the peroxide part of it. He explained all that in great detail to us in a very satisfactory way.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 23, 2020

    I already had an iron filter, but I decided that it wasn't enough after 18 years of being in the house. Also, the neighbors across the street had gotten a Kinetico system. I talked to them and decided that was what we would do too. Now, my water is a whole lot better than it has ever been. I'd recommend Kinetico.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaffEase of Use

    Reviewed Jan. 23, 2020

    Our water was hard and leaving a lot of stains. It was staining the dishwasher and anywhere that the water would touch. One of my neighbors had a Kinetico system installed in their house and we talked about how much it had improved his water. I wanted to improve the quality of the water and I did some online research, which aligned with what my neighbor had told me about the product and made me wanna go with Kinetico. I called two different authorized dealers and both had good customer service, but I chose to go with the cheaper one. It took two weeks to get my system set up. The difference is night and day. Even the stains that were in the dishwasher are gone now. I didn’t have to buy a different product, it eventually just came out on its own. I also don’t see any stains on my tub, the toilet bowl or the sink. I also purchased the K5 to drink water, which we love. The quality of the water is pretty amazing.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 22, 2020

    Where we live at, the local water that we get is not very good at all. It doesn’t taste good. My wife kept saying something about getting a water softener. I’ve got a nephew that worked with Kinetico. So, we got in touch with him, and he had a water softener installed for us. The installation went great. I didn’t even know they were there. They put bags of something underneath the house and I’ve always meant to call and find out what was that ‘cause that had to be changed every now and then, but they said that it couldn’t be damaged by water. It’s waterproof.

    With the system, the water is really fresh. Usually, I can’t drink water unless it’s really ice-cold. But now, I can. I still want it chilly, but it ain’t got to be ice-cold. Also, when I bathe, the water feels to be a lot softer than before. My wife can tell a big difference and she loves it. I think she’d get rid of me before she would the water softener.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Jan. 22, 2020

    We had a Culligan and it was a piece of junk. Eventually, we decided to throw it out the door and get something that was really worth our money. I wanted soft water for washing machines so I can clean with it and shower with it without getting lime all over the shower floor and the bathtub. We bought the Kinetico and we like it very much. I talked my parents into putting one in too. We have the reverse osmosis water system and they put the water softener here first, and after a year, I put in an RO system and they're both flawless. Now we don't have lime in our sinks and showers. Before, there was always lime and we had to take some vinegar or tomato juice and try to get it dissolved and scrub it down. The system saves a lot of work, and it doesn't use very much salt. It's the only thing able to take out fluoride.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    A neighbor recommended Kinetico to me. The sales rep was very good and knowledgeable. They spent quite a bit of time with us and explained things. The installation went very well too. Our experience with Kinetico is much better than it was at one time. We haven't noticed any of the salt anymore. The rep might have found the problem. He was very good, attentive, and responsive. He explained to me what the issue was, but it took him a while to figure out what was going on too. It was something about the float and the water pressure.

    Whenever I've called, the rep has been very quick to get back with me. They are very customer service oriented and I'm very pleased with that. However, the system doesn't seem like it's taking care of the complete problem. I don't think there is a system available because we have silica in our water. We've talked about that and the rep's been back out for that as well, but in our other system, I don't think we had the additional steps to take to avoid what we're having now. But, overall, we're pleased.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & SpeedSales Tactics

    Reviewed Jan. 21, 2020

    I wanted purified water at my sink and got a Kinetico based on my builder's recommendation. It bothered me that the sales guy was very pushy about a water softener. I did not want one, but he kept pushing. I didn't get it though. I had hard water where I came from, so I clean my stuff very well. Kinetico scheduled the installation around whenever the house was being built. Now, my water is better than the tap.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 20, 2020

    We had just moved into this home and we live in a small town surrounded by agriculture. We're very concerned about runoff of chemicals into the water supply. I checked out a bunch of stuff online. Then we found out that our local Kinetico distributor which is Scharnweber has an office in Waterloo, Iowa. It is close to where we live, and it just so happens that the man who runs that branch lives in our town here which is terribly convenient. He is a marvelous fellow. We couldn't be happier with our representation by Scharnweber than we are with Alan. He has given us tremendous service over the years. We have not only a softener system but we have a water filtration system because of the worry about chemicals. We use exclusively the reverse osmosis water for cooking and drinking.

    Kinetico has been very easy to work with and I really couldn't think of anything they could do to improve the customer service interface because Alan is such a great guy. It's convenient for him to put us either last on his schedule so he's on his way home or first thing in the morning as he's going into work. And that's convenient for us, too. So we consider ourselves lucky.

    The system has worked pretty much flawlessly. We upgraded. We had the original water softener rebuilt about a year ago. And at the same time, we upgraded to the more modern model of reverse osmosis system. But he original equipment had lasted nearly 20 years so we were very pleased. We are big proponents of this system and the people in our area who represent the company.

    Thanks for your vote!
    Verified purchase
    CoverageTech

    Reviewed Jan. 19, 2020

    There’s an issue with iron here at the property and I had to have a filtration system to keep the pipes from corroding. I had a water filtration system in the house, but it was at the end of its life. I’ve been in the house for two years and had the local company come out three times for a little filter problem. They serviced the whole filtration system down in the basement. They’ve been out several times for that before the gentleman who came out to service it recommended that I replace it. He put in the same thing that was there already.

    I have the possibility of putting in another filter, but I wish that it was easier for me to access it. As somebody with limited mobility, it was hard for me. I really had to torque that thing. But I put some coconut oil on its screws so when I go to remove it, it’s easier. I like that it’s not an electric system so I don’t have to worry about it resetting itself if the power goes out, which happens here.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 18, 2020

    We had Advanced Water Quality put in our Kinetico system for us and we’re very happy with them. They’re great to work with and they did a great job. We initially had the system put in about 25 years ago and then we had it upgraded. Customer service did a great job as well. It was really easy to make appointments. They were right there when I needed them. In fact, we had to call them for an emergency situation and they came right out and took care of it and installed the new system. We had a water softener put in and then we had the RO system put in too, and it makes the water quality better.

    Thanks for your vote!
    Loading more reviews...

    Kinetico Water Systems Company Information

    Social media:
    Company Name:
    Kinetico Water Systems
    Company Type:
    Private
    Address:
    10845 Kinsman Road
    State/Province:
    OH
    Postal Code:
    44065
    Country:
    United States
    Website:
    www.kinetico.com

    Media

    VIDEOS & IMAGES