Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.
The Kenmore brand understands its customers’ wants and needs. Being in the lives of over 100 million Americans, performance innovations are a top priority of Kenmore product development. Ongoing engagement with our customers before, during and after purchases will help us maintain the honor of industry leader.
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Purchased a gas grill in June of 2016. The burners have a 10 year warranty on them. One of the burners cracked and fell off. Called Kenmore warranty number listed in my warranty and on their website 1-844-553-6667, (again, because the burners have a 10 year warranty on them). However the service center won't order parts, they have to send out a service technician to order the parts for which they then want to charge for the service call. Nowhere in the manual or warranty does it state that a service technician will have to be called to order the parts needed. This is fraudulent! Sears/Kenmore used to be reputable, this is another example of why the company has failed.
Horrible!! Within 6 months all the burners rotted out. I thought because it was a Kenmore it would be good quality but absolutely a piece of garbage. I have always had good experiences with all my Kenmore products and I was very disappointed that this company would put sell this grill with the Kenmore name on it.
We purchased Kenmore Elite grill from Sear 4 years ago upon moving to South Carolina. Thought we were buying the best $999 and we were told it had a porcelain coated firebox and cast aluminum sides. We had Weber grill for 14 years and never had firebox issue... Had Sears repair come out and had to pay $99 for service call and then they give us bill for $452 to repair firebox. This is not right. The grill could explode since it is so close to the burners... Highly dissatisfied with customer service. Found out they had class action lawsuit filed last year to pay customers for repairs. I am pursuing the issue further. This should be covered.
I absolutely love my grill, I have had it for almost 3 years now. It had been dependable, durable, and sturdy. It has made it through a move to another place. One of the big issues I had with my grill was the easiness of putting it together when I first purchased it, normally I have a problem with all the nuts and bolts, but not this time. Great, b.b.q.
Purchased an Elite grill and cover from Sears in December 2017. It comes with 12 months warranty. Fast forward to May 2018 just 6 months in, I take the grill apart to clean it as I always do and I find the burners aren't clipped in due to the parts being rotted out from rust. The grill is falling apart. We call the repair service to come look at it on June 6th. He shows up on 6-13-18 and says he has to order about 6 parts to fix it. The parts will arrive here in 3-5 business days and he'll be back on 7-13-18 to fix it. Here we are 7-20-18 and we have a $1400 grill that we can't use, not enough parts to fix it and no one will assist us. We've called all the 800 numbers many times, been put on hold so many times and given a different excuse why they have not replaced it.
It's amazingly frustrating that you can't speak to anyone in the USA, no matter what number you call you get Sears Customer Solutions in the Philippines!!!! They told us 8 days ago the authorization was put in to replace the grill and they would call us to schedule the delivery in 2-3 days. HA! Wish I could laugh, I'm SO frustrated that the entire summer is passing by and I can't use my $1400 grill. I have been a LOYAL customer of Sears since the late 60's when I bought my mini bike. That has ended. NO MORE KENMORE, NO MORE NEW CRAFTSMAN TOOLS, NO MORE SEARS in our home EVER!!!! I swear I will never purchase from them again. Hear the warning! Don't buy Sears products.
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I bought a stainless steel gas grill and have maintained it with a cover and cleaned it per factory recommendations. (It has NEVER BEEN used) but yet it began to rust and pitted after three months. (Stainless steel). I emailed the company and place of purchase to complain (Sears) and have yet to get a response of any kind.
If you like to waste your good, hard working money on crappy major appliances, then Kenmore is the best choice to pick. When I first bought my home, the previous owner left me all the major appliances and they all worked, only they were old looking. They were the kinds of major appliances that could last for decades before they broke down. After I had lived there a few years, I wanted to spruce things up. I bought a new stove, overhead stove range fan, dishwasher and refrigerator. All the others were from different manufacturers, but my refrigerator was from Kenmore. So far I've had it for over 13 years now and it still works great. I've lived in my home for 17 years. So when my original washing machine and dryer finally conked out after living there for 5 years (those machines had to have been at least 20 years old by then), I decided to buy a Kenmore washer and dryer.
Hey, the refrigerator worked great, so I figured these machines would work great, too. The washing machine and dryer looked nice and had all kinds of modern features. After less than 2 years, the carburetor died out. I hadn't bought an extended warranty when I bought them since I already had a homeowners warranty which covers all major appliances. The repairman fixed the carburetor and the machine worked again, only he told me it wasn't going to last too long and he was right. It lasted a year until I had to get a repairman over again. When he came, he told me it was already dead and couldn't be revived again. I had to get it replaced completely. I still had a homeowners warranty (it's a wise investment for all homeowners) and I got a decent amount given to me for a new replacement.
Then the dryer died out the next year. I discovered almost all washers and dryers are made of crap these days. They are no longer the kinds our parents and grandparents used to own, you know, the ones that actually lasted. After living in our home for 17 years, I am now on my 5th washer and 4th dryer (counting the original ones I had when we first moved in). Now, it has been years since I've had the Kenmore washer & dryer, but the reason I am reminiscing about them is because I am ashamed to admit that, against my better judgement, I had broken down and bought another Kenmore product. This time it was a gas grill. In the display floor of a Sears Department Store, almost all the grills were Kenmore. They had them situated back to back, so we couldn't see the backs of any of the grills, all we saw was the front of them.
Now, the previous grill we had was a Weber. It was huge monster and it worked great, only we used and abused it. We take full advantage of our summers and have lots of BBQs with friends and family almost every weekend. Even though it still worked, we were wearing it out to the point that we were making holes through it. I thought it was time to replace it (it still hurts thinking about that old friend of ours). So when the Kenmore came to replace my old baby, I saw that the back was completely open. The back of our Weber was completely covered so, stupid me, I thought all grills came that way. It also turned out to be smaller than my Weber (it looked so much bigger in the showroom... Looks can be deceiving).
I am now on the 2nd year of my Kenmore grill and it looks like crap. Of course, Kenmore would do everything in their power to minimize the cost of manufacturing them by providing the least amount of material needed to build anything they make. Even though it works (let's see how long that lasts), the shine is long gone and every time it rains the back fills with water. We cover the back it with aluminum pans hanging over it to minimize the water. Kenmore should just stick with refrigerators, they seem to know what they're doing with those. I will never, ever, ever go near another Kenmore appliance. I cringe every time I see anything made by Kenmore whenever I pass one in a store.
Bought the Kenmore gas grill from Sears. The automatic start stopped working by the second summer. The plates over the burner started to go bad after two seasons. I understand why Sears went out.
Nothing special about my grill. I bought it from Walmart and it has lasted me three years at this point. It’s not perfect but it does its job really.
I purchased a Kenmore Gas Grill in part because it had a 10-year warranty on the burner. After owning the grill for 2 years, 2 of my 4 burners burned through. I call Kenmore to request the free replacement burner but they will not honor the warranty unless I pay a service technician $99 to come to my house to verify the burner needs to be replaced. The warranty says nothing about paying for a service technician.
The warranty says, "FOR TEN YEARS from date of purchase, any stainless steel burner that rusts or burns through will be replaced free of charge. If rust through or burn through occurs within the first year, a new burner will be installed at no charge. If rust through or burn through occurs after the first year, a new burner will be supplied but not installed at no charge." Obviously Kenmore does not honor its own warranty. Who in their right mind would pay a service tech $99 just to verify that the part needed is covered under the warranty when the part only costs $90??
My Kenmore gas grill is 39 yrs old, it was installed the year after we purchased our home and it's still going strong. There's still no problem lighting nor controlling the heat.
I bought 2 years ago a Kenmore gas grill model 148.20125510, today I must change heat shields, burners and ignitors. The internal body presents deterioration and breakage by oxidation, to the point that I am thinking of having the sides of the main body customized and replaced by myself. The grill is very nice on the outside, but the internal materials of the main body are of very poor quality; it was preferable to balance the cost in other aspects but to place better materials on surfaces directly exposed to heat. The key to the matter is that the materials used are not smooth enough to make the grease slip, so I'm looking for polished or ceramic-coated stainless steel parts. The truth is that more than ever I will buy this brand and if you can avoid it, do it, save money, problems and bad times.
Kenmore Gas Grill 148.16156211 - Purchased in Feb of 2017. 2 burners already rusted out and needing to be replaced. Beware of the 10 year warranty, the only way you get the part is to pay a $100 service fee. Kenmore you have a chance to make this right by calling me
Previously, I wrote a review on newly purchased (2016) Kenmore Elite "Stainless Steel" appliances (Side-by-Side Refrigerator, Dishwasher, Micro/Oven Combo, and 5 Burner Chef Pro Gas Cooktop) to report that ALL OF THEM have rust spots everywhere and how Sears doesn't stand by their product. Well, guess what? My Kenmore Elite Gourmet Hood not only has rust spots (yep, another cheap appliance even though I paid $1,000 for it) but now the lights don't work. I called Sears Customer Service and was told, "We're sorry, your warranty expired a month ago and there's nothing we can do. However, for $600 or $50/month, you can get your warranty and then for $89 a Technician will come out to diagnose the problem." Ok... I get to spend $600 + $89 and then $x amount for whatever the problem is. Sears is just bleeding you dry.
So, my husband is trying to determine the problem and hopefully, will fix it. I WILL NEVER BUY KENMORE ELITE NOR WILL I RECOMMEND THEM. You pay good money for extremely poor quality and they won't back up their product. However, this appears to be an ongoing problem everywhere with expensive yet cheaply made products manufactured overseas. It infuriates me that hardworking consumers pay for this. All I can say is BUY AMERICAN. You'll pay for it but hopefully the quality will be 100% better.
Bought Gas grill model 146.47223610 14 months ago. Grill has been used 16 times. Cleaned and prepped after each use. Kept in screened enclosure. When assembling, I questioned the quality of the parts and grill overall. All flame tamers, gas tubes, tube connectors and brackets on back are completely rotted away. So much for Kenmore name. Replacement parts equal almost as much as grill cost new. Have always been a faithful Sears shopper. But now see why you're closing. Sad to sacrifice quality for upfront $$$. Have washer, dryer, vac and fridge with Kenmore name, because it use to mean something.
July 2014, I purchased a new gas grill (model 33589410) from Kenmore thinking it was a good lasting brand. At the end of last summer, the inside of the gas grill started in fire and melted the side holding racks. I ended the season, wrapped up and thought I could use the 3 burner grill part as I am not a top shelf BBQ rack person. I unwrapped it this season and have used it once and the drip tray rusted and disintegrating feel on top of the gas tank. I was able to turn it off without any harm and have called Kenmore to be told the fixing or replacement is more than the grill. I paid 799.00 for this piece of junk and hope for a recall or replacement parts to not such luck. I will not be purchasing another Kenmore appliance soon if ever. Shame on them.
The diffusers should be recalled on model 14616197211. Heat diffusers rusted within two years. I have called customer service and he stated there is no recall for this model yet, however he gets many orders for the replacement parts, which is about one third the cost of buying the grill new. This is a hazard. The new diffusers are called flame tamers and are stainless steel. If Kenmore wants to retain its reputation, it should recall these before someone is seriously injured.
Beautiful red enamel and stainless exterior; internals are cheap rust-prone junk. Unit lives under patio roof and has rusted out as if I lived by the ocean. Drip tray under burners rusted through within the first two years. Sears replacement part is $54. Heat dispersion shields are rusted away now at three years. Sears replacements are $70 some odd. The cast iron cooking grates rusted up in the first year so that little flecks of rust were adhering to the cooked meat. Generic stainless cooking grates were about $40. I've learned my lesson about Kenmore quality; it's "fake news".
I purchased a Kenmore 5 burner grill about 5 years ago (model 148.16656011) thinking that it would be a brand that would last. I always cover when not in use. The fire pit has corroded which is an extremely hazardous condition as the fire pit separated the burner section from the propane compartment. Looked online and I saw Sears was replacing the fire pits on certain models due to a manufacturing defect. Called customer support to be told mine was not on their list of models with the issue (even though my description is exactly the known issue) and that I would need to pay a tech to come to the house to quote a price on the replacement part. Escalated several times, but to no avail. I was transferred from dept to dept and was disconnected several time. Very poor customer service.
When searching Kenmore grill, Kenmore claims to care about its consumers and the wants and needs. Clearly it's all fluff and has no real meat to that statement. This BBQ model 146.16191822 is of poor quality. The BBQ spent each winter in the garage. Covered whenever not used. Still the burners are rusted and cracked. The diffuser plates are rusted and falling apart. The drip pan is about to fall apart. Burners are under a 5 yr warranty, but they won't honor it. They want to charge for a tech to come out and look at them. And the cost to replace these parts cost more than the BBQ. I will spend more money for a better Brand to avoid such poor quality and customer service. I'm guessing most people don't buy these twice. Repeat customers are the best customers. They need to realize this. Just lost a customer and I will convince others not to buy Kenmore.
I have to let you know how disappointed I am in your Kenmore Gas Grill (Model # 146.34461410) that I purchased in Sept 2014. When I bought this grill I also purchased a cover for the grill - so anytime the grill is not being used - the cover is on to protect it. Just 2 weeks ago - we were using the grill and while it was on - the tray underneath to catch the grease fell - apparently from being completely rusted thru. Now this could have turned out horribly by starting a fire - but luckily it didn't. So, I stopped at my local Sears to see about ordering a new tray - they instructed that I needed the model number and that I could order it online myself.
So, I went home - found the model number - and looked online. Much to my shock - my grand total for a new tray was $38 - $38 for another tray that will more than likely rust thru like the original. And this is not the only problem - the whole rest of the inside of the grill is rusting completely out. The burners covers are junk. The clips that hold them in place on the back of the grill have rusted completely off. And even the grill trays (where you put your food) are rusting.
A grill that I spent good money on should not be falling apart after only 2.5 yrs. I am going to have to buy another grill this spring - and you can be sure I will not be buying another Sears/Kenmore product. If I bought all new replacement parts for everything that is rusted on mine - it would cost me more than buying a new grill. I cannot believe how cheaply made your products have become. I have always been a believer in Sears and their products - until now!!! I am a very unhappy former customer. I have attached pictures for your viewing pleasure.
I purchased a Kenmore Stainless gas grill Model 148.16154211 three years ago for over $400. All worked great until I looked at the panel below the burners and it was completely rusted through. Why would Sears make a stainless grill and use regular steel where the grease falls to be collected. The main tip off in the warranty should have been rust is only covered for ONE year except for the burners. I assume all Sears grills are made this way - show stainless steel only where it shows. The other problem is this panel is riveted on and not included in the parts list - great thinking on Sears part. I would not recommend any Sears grill due to poor design. However, this seems to be the typical products that are bought today - poor design and do not supply repair parts so it will get thrown away. No wonder the landfills are overloaded.
Purchased Kenmore propane gas grill from Sears model 146.16132110 and firebox rusted out and hanging from bottom of grill. Called customer service and they said it wasn't covered under warranty or model under the recall. The charge for the firebox was roughly $100 with shipping. My searing burner stopped working also and part was covered, but they wanted to charge me to send a technician out? WTH!? I asked if they could just sent the part and I would take care of it and they said no, a technician would need to come out and there would be a charge.
Also, all the flame Tamers were rusting away... Those were around $22 each X3. I can buy a new grill for what they want to replace a few parts. Rusting began the first summer I was using it. A few years later and the grill is unusable. What a garbage product and a terrible company that does not stand behind their products. Could have sent me the firebox replacement free because this is a known flaw with these crappy grills. Needless to say, I will Never purchase another Sears or Kenmore product again and make it a point to let everyone know of my experience to stay away from this brand. Shame on you Sears.
I purchased a Kenmore Gas Grill (model #16154210) in February, 2014 and noticed the drip pan in the burner box had rusted out by the summer of 2016. After doing some searching online I found out that Sears was taking responsibility for this defective part on various models of Kenmore gas grills, including my model. I called Sears Parts Direct and they forwarded my call to the department that handles this problem. I was told that my model was indeed part of the voluntary recall and they said they would send me the part free of charge. They also said once I received the part, to call them to make an appointment for a technician to come out and remove the defective part and install the new one. I was told the installation would be of no cost to me. I asked twice if I would incur any costs for this repair and they stated "no".
I received the part in just a few days and made the appointment for the technician. I decided to remove all of the components myself to save the technician some time. By the time he got to my home all he had to do was drill out two rivets, remove the old drip pan, install the new drip pan and use two screws to secure it... 10 minutes max. I told him I would put the rest back together. He then proceeded to print out an invoice from his handheld printer and asked me to sign it. After looking it over, I noticed it was a bill for $198.00. I told him this was a recalled item and the parts and labor were to be paid by Sears. He told me I needed to pay him. I refused to sign the invoice and told him to take it up with Sears.
I thought all was good until I received an invoice from "National Claims Center" in late December, 2016. I called the number on the invoice from "National Claims Center" and it was an automated system that was for payments only. There were no other phone numbers or contact information on the invoice other than 10 paragraphs telling me how to dispute the charges. I called Sears about this and they said "You need to write a formal letter stating why you are being wrongly charged." I gave the person on the phone my service order number and he assured me that I am not responsible for any payments associated with this repair. I asked him why I needed to write a letter when it is Sears who is at fault for billing me in the first place? He just repeated that I need to write a letter to "National Claims Center". No matter what I said to this man, he just kept repeating the same thing about writing the letter.
I didn't write the letter but I did send an email to Randy Mac who is part of the NBC4 Investigative Team. They got back to me in one day and asked for me to contact them with my story. I decided to see if Sears would make this right without me having to go that route since Sears has been a part of my life for 55+ years. Well I got another invoice today with late charges added so I will now get the NBC Investigative Team involved. I am not the only one who has had this happen to. I have read many peoples' horror stories about Sears and their broken promises. I hope this helps other Sears' customers that are experiencing similar problems. It's sad to see a company such as this go down because of poor upper management that has trickled down to the lower level employees.
I purchased a Kenmore BBQ Grill in 2013 along with a cover. Within 3 years the firebox is completely rusted out. Kenmore knows about the problem but my model is not covered so I am completely out of luck. My model number is 148.23683310. I will NEVER shop at Sears again if I can help it. They know about this problem but they are not willing to fix it. Does someone have to have one blow up before they fix them all that need it. So sad. Sears used to care. I guess not anymore.
Kenmore Grill Model 141.163291 firebox tray rusting and falling apart prematurely. Sears and Kenmore are not backing up its products and have the worst customer service. These are billion dollars companies. I had to call multiple times to find out that they will not support or recall my grill model. These grills are of worst quality. The lighters go bad pretty quickly too and the tray will disappear completely. Will never buy another Kenmore or Sears product again. They are so lucky none has died from a gas grill explosion.
4 years old, model 146.16198. Not covered under the recall, but should be. Tray on bottom of grill is rusting and crumbling---propane tank is directly underneath! My grill is covered.
Kenmore Grill firebox tray rusting and falling apart prematurely. Sears is not backing up its products and have the worst customer service. I had to call multiple times to find out that they will not support the fix and they will send someone to inspect the grill on my cost and then they will let me know how much it will cost to fix it. These grills are of worst quality... the lighters go bad pretty quickly too. The searing one doesn't work anymore. Never buy Sears products.
I am a heavy grill user. I live in Florida so I grill year round at least once per week and usually more often. Kenmore grills are obviously not going to hold up long term. The welds that hold the burners in place are pretty weak. I've had mine about a year and a half, but it bit the dust yesterday. While grilling hamburgers, it basically caught on fire. After getting the fire out and breaking the grill down I discovered that the weld points on all four burners had broken and the two middle burners were making contact with the grease pan. This ignited my fire. To be fair, this grill cooked great while I owned it and for the price, I think it's what you would expect. Just don't buy this grill and expect it to last like a weber.
There is a class action lawsuit over the grills for defective construction and pre-mature rusting of the grills. DO NOT BUY a SEARS KENMORE GRILL. The customer service will not help. After purchasing a grill in June in 2015 we used it a couple of times. We do not live in West Palm Beach full time. When we returned, the grill had rusted in less than a year. Despite a one year full warranty and a 3 hour series of phone calls to Sears, we have been told "Too bad, your warranty is now out and there is nothing we can do." The national Sears hotline customer service rep "Trinity" basically accused us of lying and causing damage to the unit ourselves. We have spent over 15k at Sears for appliances in the past couple of years, yet we were accused of lying, even though there is a CLASS ACTION LAWSUIT!!
The lawsuit alleges inferior metals advertised as more durable metals in the manufacturing process. Our grill is a terrible purchase, buyer beware. You will have NO resolution if you purchase a Kenmore grill... The warranty clearly states ONE YEAR full warranty, yet the representatives claim rust is not covered. No wonder Sears is closing stores. They have lost the confidence of customers, and they are now selling inferior products. Take your business elsewhere.
Kenmore Appliances expert review by ConsumerAffairs
A household name for over 100 years, Kenmore has been improving the lives of people across the country with their innovative technology. Their grills range in size from small space/patio to five burner, many with added features such as fold-down shelves, back lights, built-in refrigerators and side burners.
Availability: Order your Kenmore grill online or from one of the many Sears locations nationwide. Customers who order online can opt to pay a little extra to have their old grill hauled away when the new one is delivered to make the transition from old to new grill even easier.
Warranty: All Kenmore gas grills come with a one-year limited warranty that protects the homeowner and covers costs associated with defective parts. A defective grill can either be replaced completely or the defective parts can be replaced, depending on the situation.
Innovation: Kenmore’s line of gas grills have innovative features for both large and small grills. Smaller grills have space-saving features such as fold-down shelves, while three, four and five burner grills have features such as a large cooking space, steamer and rotisserie set.
Variety: Kenmore doesn’t specialize in just one size grill. They have something for every grilling space and every budget. From small patios to large outdoor living spaces, Kenmore has something for everyone.
Accessories: Buy everything you need for your grill in one place. Kenmore sells all the accessories you need to complete your grilling experience, including covers, cooking utensils, grill brushes and more.
Best for: Kenmore grills are best for homeowners with either a large or small outdoor living space to grill.
Kenmore Gas Grill Company Information
- Company Name:
- Kenmore Appliances
- Year Founded:
- United States