JennAir Slide-In Ranges Reviews

This is such a common problem and Jenn-Air refuses to acknowledge that. After call to their customer service department, they offered to provide the electronic control panel but we had to pay for the repair. For a class action lawsuit!

We purchased a Jenn-Air 36" Range (PRG3610LP) in 2006 and the broiler stopped working recently because the thermostat was shot. The repairman said the replacement part is no available. He said the thermostat for the oven is also no longer available. This range was an expensive, supposedly top of line appliance and now we can no longer use the broiler. We were hoping the range was going to a long term investment, twelve and half years is all got. My recommendation is avoid Jenn-Air products altogether unless you're OK with having to replace it every 10 years or so.

Purchased a Jenn-Air slide in electric oven 6 years ago. Control board blew out within the first year. That was covered under the warranty. Never recovered all the functions. One year ago, board stopped working again. Jenn-Air was not helpful at all. No warranty, no help. Offered to sell me a new warranty. Now the whole oven is not working. Terrible product, even worse customer service, did not even entertain other options. will NEVER purchase another Jenn-Air product again. DO NOT recommend anyone purchasing these products either.

All the prior reviews are right on! This is the worst item I have ever purchased when building a home. It has done nothing but cost me grief, time and money having to buy not one, not two but three electronic boards since I bought it. Not mentioning the error code constantly going off and several other parts purchased over the years attempting to not have go out and purchase another oven. Do yourself a favor and stay away from Jenn-Air. The company does not stand by its products and the oven/range is a disaster! I kid you not.

This model is very unreliable. It came with the home we purchased and we have had nothing but trouble with it. It just about brunt our home down. The burner handles turn so easily that all is needed is a slight brush and it's on. Very unsafe! Today, suddenly all of the controls stop functioning. The stove top works but nothing else. This leads me to the useless trouble-shooting guide which explains how to possibly fix this condition by using the exact buttons that do not work. What a joke. Time for a new stove but it will not be a Jenn-Air. At one time, these were bulletproof and "the stove to buy' but no more. They are no better than a Kenmore and possibly the Kenmores are better.

The touch control panel was put in front of the range so the data line will take all the heat from burner, within few years, I have replaced two control panels! All I want to say is either the Jenn-Air range designer did on purpose or they are idiot.

Panel Control Part Number WPW10314418 Failure rate: Bought the 30 inch slide in downdraft unit in November 2011, the unit replaced an well worn-out slide in range of similar design, actually had little or no choice as Jenn-Air/Whirlpool was the only manufacturer manufacturing similar downdrafts at that time (today Kitchen Aid has a Model KSDG950ESS available, however they have seem to have design problems of their own, hopefully they will address them better than Jenn-Air/Whirlpool has demonstrated).

I purchased a Jenn-Air induction range. The induction cooking part of the range is great. Extremely disappointed in the AquaLift cleaning feature. I cooked a turkey dinner and there was grease from the turkey inside the oven. Nothing to be scraped out. The next day I followed the directions for the AquaLift cleaning and did it 5x. Awful. How can anything possibly get clean and a person able to wipe up the water in 40 minutes. Temperature only gets to 220 I've been told. I had to manually scrub out the grease on the sides and back of the oven and still didn't get it all.

I have had the displeasure of having 3 of these in homes (all bought with home) over a 30-year period, and I have NEVER seen such a hard to use, unreliable appliances as I've seen in Jenn-Air products. I don't know why anyone buys them, they are MORE money and very unreliable and expensive to fix. I could go into all the problems I've seen but if you're reading this you can see how unhappy people are with them. Just go buy something else!

We have no choice purchasing a stove - it has to have downdraft and only Jenn-Air makes them. I am comparing the new stove to the old Jenn-Air stove. The old one was easier to clean - top and control area. It takes too long for the oven to warm up - double the time of the old one. Even had the repair people out. The new stove was twice the price as the older one and there are no extras that really matter... The rack sliding out easy just doesn't turn me on if you get my drift. On the new stove EVERY BURNER KNOB IS DIFFERENT. SO you are in a rush you still have to look at the knobs. And the biggest dislike is... Whose bright idea was it to put the small pot burners in the back and the largest in front? Take a minute to think WHY would a woman not like this? What about a short woman? Dumb... Get better engineers and hire women because the team you got now stinks.

Twice I have had the slide in burners come on by themselves. When this happens both the front and back burners are on! My first reaction was to check to see if they were turned on! THEY WERE NOT ON. I WAS TOLD I HAD TO REPLACE THE WHOLE PLUGIN. NO REPAIRING IT. I asked the repairman if he had seen this before. His reply was yes!

I was told by JA, on the phone, they NEVER make anything not to spec. I have one that the stainless steel parts are to spec width, 29 7/8". But the side black panels on my range are 30". In the book that came with the range it says "Dimensions given are maximum dimensions across all models." Note the word "maximum" and "all models." There is a diagram of a range below it with different dimensions listed. B, the width says 29 7/8. So, the black side panels create a space above it, between the SS and the counter/cabinet, where the stainless steel is the spec width and the black panel is not. The dealer sent out a replacement. The 2 guys that delivered it measured the one on the truck but did not unload it because it too was not on spec. They did not allow my husband to see the measurement and did not let me see when they measured the cabinet cutout.

The oven preheat and broiler options stopped working April 22, 2017. Jenn Air was called 4/24/17 at which time I purchased a service contract and made an appointment for service for 4/26. I was informed that the necessary part would be ordered, which it was on 4/27. I called 5/15 to follow up, no part, but was to arrive 5/24. June 7, another call "still waiting on part". This has gone on back and forth with multiple calls to contract company and Jenn Air. Today, 6/13, the service contract company informed me that there is a problem with getting the part and if they can't resolve it, I'm stuck with a broken stove. I've had no satisfaction from Jenn Air and am very disappointed. This is the 3rd time we've had to have service for their appliances (2 with stove and 1 with microwave). I will NEVER buy from them again, nor recommend their products to anyone.

I have had 3 failed boards on my Jenn-Air. Never will I buy another Jenn-Air appliance. Now my board is obsolete and the oven is junk. I sent out one board to be repaired only to find it was the proprietary chip that is bad and the aftermarket repair shops can't get these chips. Thank you Jenn-Air for nothing. I would highly recommend that anyone buying an oven opt for the old standard thermostat and forget the digital age electronics. These just don't hold up in the high heat, high current environment of a oven. It could also be the brand and just shoddy Whirlpool design that sent my oven to the junkyard. Please listen to my warning and those above. DO NOT BUY JENN-AIR.

I bought a Jenn-Air range and spent $2200. It has had numerous repairs. Jenn-Air is not paying for the last repair of the whole electric coil element. Said it's not covered, I have the warranty book that says it is. Jenn-Air is a very poor quality range. Buyer beware. They don't stand behind the products they sell. I must have had 10 repair calls, and I did not have a working stove burner from Oct 2016 to March 2017. It finally got fixed and now Jenn-Air said it's not covered for the electric coil. What. That's the stove top. Ridiculous.

I have a 4 year old slide in gas Jenn-Air range Model #JGS8860BDP. The motherboard has shorted out 3 times in 4 years. I have been forced to pay for an electrician to verify that the problem is due to this highly criticized model and not with my new, dedicated wiring that was installed during the kitchen remodel for this express purpose only 4 years ago. I will now likely be without an oven for more than 2 weeks during Christmas because of time suck involved in waiting for the diagnostic appointment, then fighting for expedited shipping on the part, and then the installation of the replacement part appointment causing me to miss work a minimum of two 5 hours windows.

Love my 2001 Jenn-Air so much that when the control panel quit, I found a repairman who replaced the glass top, the oven gasket and the front control panel... I did not want to purchase a new one because of all the complaints!! And my old stove has the 'drying' and the' bread proofing' feature... was well worth "rebuilding" my old Jenn-Air.

Just like others posting here, I find myself replacing the keypad control for my Jenn-Air dual-fuel range a second time -- and I am not amused. When I bought this range 9 years ago in order to switch to gas burners. My house was built in 1983 and the original owner installed an all-electric Jenn-Air range in a free-standing cooking island, with the downdraft ventilation. It worked fine, although the grilling unit was lousy -- I've had toaster ovens with more heat! When I looked into a gas-burner replacements, my only option to fit the custom space dimension was another Jenn-Air. So I bought the dual-fuel version in 2006 and had problems from the get-go.

In 9 years I am now getting ready to replace the control panel for the THIRD time. This is ridiculous. I wrote and called the manufacturer to no avail. Now must purchase another range that uses a downdraft system. DO NOT BUY JENN-AIR.

They are not worth the price! I remember when my parents bought appliances that lasted almost a lifetime. This is not the experience I have with Jenn-Air Products. We did a home renovation early 2008 and we purchased a commercial range, dishwasher and cabinet depth refrigerator. The dishwasher was replaced after 5 years because it was beginning to cost more than a new dishwasher to repair.

Model JGR8895BDS. I am extremely unhappy with this oven. The touchpad for the oven controls is so sensitive as to be ridiculous. It was purchased in 2009 and in 2013 the touchpad membrane had to be replaced. In 2014 I had to have the control and touchpad replaced again. Now, in 2016 on 9/19 I preheated the oven and went to put it on the timer and found that NONE of the keypad worked except the cancel button. (Thank god, I was able to turn it off.) Now I cannot use the stove. All I have is a cooktop.

Jenn-Air 30-inch Electric Self-Clean Slide-In Range JES9750BAB - The control board finally went dead for the sixth time since we purchased this oven in 2008. We have to have a downdraft oven because our house was built in 1769 and the kitchens design is unusual. We decided to forgo fixing this pos after doing the math as back in 2010 the control board died twice in 6 months. There should be a class action suit against Jenn-Air for not fixing this electrical problem and overcharging customers $200-350 for a $10 piece of wiring and not rectifying the original engineering problem. "The control board fizzles because of the heat in the oven"??? That's an actual answer from a tech. What's next? The wings fell off because of it was windy? Your pool collapsed because it got wet? DO NOT BUY ANYTHING FROM Jenn-Air and save yourself from losing your mind.

We lost the oven calibration during a power outage. The range is less than 3 years old. They now want $69.95 to drive 2 miles to just diagnose it. The oven temperature was never right. The model & serial number are under the unit, I am not able to get under the very small area to see the model & serial number. I cannot recommend this stove. I have been very dissatisfied. The next time something goes wrong with unit, I will replace it with a non-Jenn-Air product.

The manual says on page 8 under the heading OVEN LIGHT: "When oven is cool, use fingertips to grasp edge of bulb cover. Pull out and remove." I've tried several times, but this thick glass cover will not budge. I'm afraid if I try to force it, it will break. I need some advice here.

We purchased this slide in range four years ago. I have replaced the keypad three times. The past several months it does not reach the correct temperature, and changes from bake to broil. After just again replacing the keypad, it lasted only 30 minutes and again failed, reporting "function not available" in the window. I am extremely unhappy with this product.

We purchased this Jenn-Air downdraft range about seven years ago. We have had nothing but problems with it. It takes about twenty minutes for the oven to pre-heat despite the oven indicating that it reached the target temperature in about ten minutes. One of the burners only works on the larger burner but not on the smaller. One of the heat indicator lights on the stove always remains on. Every so often, when selecting "Bake" on the oven, it strangely goes to "Broil." This has caused several ruined dinners. Lastly, the oven temperature is never correct. For instance, I set the temperature for 475 and it only reaches 450. When using the "More Options" feature to adjust it up 25 degrees, it raises it to 500 degrees. It is disgusting that this company be allow to peddle this crap.

In October of 2014, the Dual Burner on my Jenn-Air stove top was turning on for 10 seconds and then turning off. Had to wait 10-15 minutes for it to turn back on, but then same thing, would turn off within 10 seconds. So we call Jenn-Air, and have the part replaced. ($330) Then in May of 2015, same problem starts occurring, same burner is faulty. So I call Jenn-Air, I ask them if they can do anything about the repair this time. They took 50% off the burner and I had to pay 100% of labor which was an O.K compromise. ($230)

My Jenn-Air dual fuel double oven range lasted 3 years before the control panel went out and the stove stopped heating up. This range has been the biggest disappointment ever. It has never cooked right. I have had to double the bake time and up the cooking temperature by 15 degrees whenever I bake. This was a costly investment for the small amount of time I used it. Let's hope my Samsung works better than this poorly made appliance.

In the process of replacing a defective control panel. I found that the ribbon cable in the old panel had a delaminated separation of the two-part plastic covers enclosing the copper leads in the ribbon cable. A problem expressed in several reviews. The label on the new ribbon cable is dated 5/7/2015. When I connected the new ribbon cable it immediately delaminated in the same manner. Even to the extent of copper traces in both ribbons stuck to either side of the delamination in the same pattern as the old cable! I consider this proof of failure in a new part that demonstrates an inherent defect in manufacture of the ribbon cable. Control Panel Assembly Part number: W10206064. The front touch control panel failed on the stove requiring the replacement that I ordered. I removed the old front panel from the stove and noticed that the ribbon cable connecting the panel to the stove had separated in two parts.

I purchased a Jenn-Air slide-in range in 2007 and for the third time the control panel is out. I'm shocked that Jenn-Air would put their name on a product like this. I've had three Jenn-Air ranges in my 48 years of marriage. The first two were quality products. The one I have now is "junk". I've also had problems with the grease drain from the grill since the onset. I never had problems with the one I owned in the past. I abhor writing this bad review because I have been a fan of this company for a long time but I think as good citizens, it's our responsibility to make others aware of a company that will not support a product after the purchase. Sorry Jenn-Air... I won't be purchasing from you again!!!

Jenn-Air nightmare! How do companies continue with disregard of their customers? I have many times tried to get parts for my downdraft range from my kitchen island. Some parts I have gotten via another company... not from Jenn-Air themselves! For they do not supply older model parts told over and over again... and if they do? Super expensive compared to other sites that provide the part. I brought a new component board... mistake. It went out later again! This part was very expensive. So, I called Jenn-Air to now replace my stove in the island. My response? The newer Jenn-Air will not fit the same... Must cut out the island more! The vent to the downdraft? Also must be cut more into the cabinets behind the island to fit down into the original downdraft hole vent to go to the outside vent off the house. Which too is another issue now (I will respond to issue below).

Jenn Air Gas Range Constant Temperature Problem Model JGR8890ADP - About 18 months after purchase, we had the first repairs. This is the high end gas range with an upper slim oven (for trays, pizza, cookies, and the like) and a lower large convection oven for cooking large dishes, turkeys, etc. It has electric starters and a computer control panel at the top. The computer control panel (Part no. W10172705) went faulty and the top oven "igniter" (Part no. 7432P143-60) went bad. The controller was replaced first but the oven did not light. The other lower igniter was then replaced and the stove finally began to operate. After about another 18 months, the range quit working again and igniters were replaced.

I purchased a downdraft Jenn-Air range to replace an old Thermador range and man am I disappointed. Firstly - they sell their ranges with a grill and you must purchase a kit to replace the grill with burners. Secondly - the replacement burners will go no lower than medium. A stove top with just one true "simmer" burner is certainly not made for cooking - it's made for boiling and burning!! I went with the Jenn-Air as a range, with the downdraft feature was not easy to find locally - I now wish we'd renovated and not been forced into purchasing a Jenn-Air.

We purchased a Jenn-Air Stove (JES9900BCS) back in September of 2009. Actually, the unit was delivered in January of 2010. Last year the glass top developed a hairline crack and the front control panel stopped worked all together. Thankfully, they were both replaced under warranty. Fast forward to September 2015 when the front tight dual burner decided that it too would stop functioning. Oh, did I mention that this unit cost us $2,200.00 plus tax? I called Whirlpool customer service hoping that I could have them cover the cost of repairs. That was a complete waste of time. I ended our conversation vowing that neither I or anyone of my three daughters were ever going to buy a Whirlpool product again. Next stove is going to be a very ordinary stainless unit in the 500-600.00 dollar range. What a lemon. How does that saying go? Oh yes, "They just don't make them like they used to."

The knobs turn by just passing by them! This is the fourth time this has happened in less than 2 years. When you're cooking you can turn the gas on by just pressing your stomach against them. If someone is in the kitchen standing next to the stove that's enough to turn on the gas. We notice it when all of a sudden the house stinks of gas! This morning on my way upstairs to change my son I was carrying him and his foot brushed the knob when we were passing. I didn't notice it when it happened till we came downstairs and I was overwhelmed by the smell! We just woke up and hadn't used the stove yet so that tiny little foot was enough to turn the gas on high! So scary! What if we had left the house and it had the whole day to build up!

We waited years to buy a Jenn-Air Ceramic Cooktop range, and it looks like maybe we should've waited even longer, given how long it takes to cook very ordinary things! The range was purchased in January of 2015 and we've experienced a series of disappointments with the stove's overall performance. Not the least of which is just how long it takes the heating areas on the ceramic cooktop to reach "high" heat and for the oven to preheat: a whole hour to reach a sufficient simmer to boil ears of corn and 25 minutes (or more) for the oven to reach 425 degrees!

The electronic panel on the front of these ranges controlling the oven is totally useless. They simply burn out from the heat of the stove/oven. If you use this range for full power, lets say you cook for 20 people as we do sometimes that control electronic computer-like panel simply burns out and you need to have it replaced. We are in to our 3rd panel now. Needless to say we are now shopping for a new stove, NOT from Maytag, Jenn-Air ever again... This technology is simply a piece of junk.

As my oven is turning 7 years old it stopped working after having my regular repair man out who told me he can't buy parts for the Jenn-Air professional series. I had to use their tech. The cost of repair is $2,000 or I'll have no oven.

The Jenn-Air dishwasher has only been repaired once in the 6 six yrs. we have owned it. Now display is gone again. But the 30" slide-in gas range is another story. When you turn on the oven, the room reeks of gas, so bad I have to open a window and turn on my fan. Repairman said this is normal and I say it's not. I have used many gas ranges in my life and this is a first. My dad's 300.00 range works better than this $2,000.00 one! I have had a few igniters go out, sometimes they just keep igniting and won't shut off. The igniter will keep sparking and the gas is coming out but does not light (unless I use a match. Another hazard!!!). I have replaced hinges on the oven door and now my display panel is not working. Grrrrrrrr...... I am done with this range and will never again buy a Jenn-Air product!

We have a two year old stainless slide in range and it already requires a new electronic control panel! So disappointing. It's a beautiful but crappy appliance. Apparently the heat kills the control panel -- some numbers don't work at all, and the self-clean option gives an error message. I tried to order a replacement, from Sears Parts Direct -- almost $300 including tax and shipping. I checked out a $900 Samsung on Consumer Reports and I'm buying that one... goodbye, Jenn-Air. Based on reviews it sounds like people have to replace these repeatedly... no thanks. Off to Samsung (model NX58F5500SS).

I have had my Jenn-Air for about 6 years and today I was preheating the oven to bake at 350, when you could smell like something was getting super hot - the F1 code on the screen. I paid 1900.00 for this item; should work good. THE UNIT WOULD NOT TURN OFF, HAD TO SHUT OFF THE CIRCUIT BREAKER SO IT WOULD NOT BURN DOWN MY HOUSE.

I Purchased Jenn-Air oven range in Feb. 2014. I have not been able to use oven because it does not hold a steady temperature. Everything takes longer than what recipe calls for and still isn't cooked inside. I had a tech out 2 times to adjust the temp. He said that the oven temp goes up to 375, then goes down to 330. An oven is supposed to rest at a relatively constant temperature. It is not holding at 350 degrees. I Spoke to Jenn-Air and they said I had to use the convection mode or otherwise it will take longer to bake or cook and won't brown and they weren't kidding. This range was designed for convection baking and cooking only, I purchased a range that I would have the option to use the convection mode if I wanted to. I cannot believe that this is how a Jenn-Air oven is supposed to operate.

Jenn Air range locks and self cleans when above 350 degrees. This happens every time. Old model Jenn-Air so everything else works fine, except controls are not visible on readout display. Repairman said it could be as many as 3 or 4 things, all of which are expensive fixes (controls, ovens, temp sensor, etc.). Has anyone else had this issue and ever fixed it?

My JennAir range needed a replacement bulb. I pulled out the owners manual and ordered from a dealer the bulb. When it came in I could see it was different and it would not fit. Called customer service at jennair, they told me it was the correct bulb. I told them it looked nothing like the bulb that came out, and asked to speak with a technical person, they have none, or a supervisor none at the moment. Every time I call this company it is a nightmare. Never again will I purchase Whirpool or jennair. They suck.

I got your response. A product is as good as its service, and the service is horrible. The guy Gulfcoast appliances sent had no clue according our mind. When I placed the repair call it was already difficult, that they would take the order. It took 2 different people there to get the appointment. Then the guy came, tried to open one screw on the problematic burner. He could not open it and then he said the whole unit needs to be opened and the replacement of the whole grid would cost at least $600.00. We refused this and then he presented us an invoice for $105.00 which was already ready prepared from this Gulfcoast office. This is what we call a rip off and a horrible customer service. Your offer to call. A second opinion would just cost us another amount to waste. Is this the case, that when one speaker is no more working, that we have to replace a whole grid? Please inform us at least about this point.

The knobs to control the flame on this range can move too easily. Bumping against a knob when cooking can turn on a flame. This is a safety hazard for children and also cooks who when reaching to stir a pot on a back burner can accidentally turn on a front burner. I haven't been injured but recently a surprise flame burnt a hole in my sweater.

Several issues: The grill grates are $69 and last about three yrs. The digital display has a thermostatically-controlled cooling fan which was not sufficient and the display is gone though all functions still work and the entry areas beep when you touch them. The display I hear is a common failure and $189 just for the part. The oven is hotter on the right side than the left. Had element checked out. Things will burn on the right side if I don't alternate. The grease drain cools the drippings and stops up. I have had two fires. I clean the drain with detergent, hot water and a hair dryer. I sent a suggestion to Jenn-Air about a timed heater coil around this tube to enable the grease to continue draining downward. The ceramic cooktop does not boil water as fast as other brands of stoves.

We purchased Jenn-Air Slide-In Range in 2008, and have suffered a lot with its poor quality. The computer board stopped work right after warranty expires. We paid over $400 for a new control board. And it stopped working again. The first time right before Thanksgiving, and the second time right before Christmas. The fundamental flaw is that the electronic part cannot stand the heat from the oven. It drives everybody in the house crazy by consistent beeping after it stopped to work. We have to silent it by cutting off the power supply.

I bought a new Jenn Air slide in electric range in 2009 for $1,600 for our vacation home. I installed it, and was confused by the buttons as some did not seem to work. I thought I just didn't know how to work it. We don't get to that house often, so I never did figure it out... until now I learn that many of the buttons simply don't work, and never have. I see that many others have had their control panel die, but I may be the only one who has one that never worked from new!

My stove is 7 years old, I bought it to replace the one I had to leave behind when we sold our home. That stove was so great, it was before Maytag bought Jenn-Air. I thought I was buying the same product. Not so, this stove has been nothing but trouble. The knobs to control the burners all broke. The metal is such poor quality it easily marks and the black enamel comes off. The oven was not working for yet another Christmas. No heat from bottom of stove. I have had to have repair service in a lot for the oven. I had taken the warranty every year until they would not give it any more. I will never buy another Jenn-Air product.

This happened on Thanksgiving day. There have been many complaints to Jenn-Air about their use of plastic knobs on their ranges that are painted silver (check the internet) yet Jenn-Air/Whirlpool refuses to do anything about it. The use of plastic knobs above the oven and vent is a severe design flaw. Ours melted on Thanksgiving day and we could NOT shut off the top burner flames. Everything melted. The range had to be pulled out of the wall and gas line shut off. An email to Jenn-Air offered me more PLASTIC knobs. These knobs were my 4th set in 5 years. This is model JDR8880 but many others are the same. Jenn-Air used to be top quality.

Purchased a new JGS8860BDP17 30 inch slide-in range. The display stopped working after 5 years. From the other comments I may be lucky since I got 5 years without a problem. Have replaced the control board for $200. I also need the Control Panel for another $140. Get the parts cheap at Universal Parts. If it breaks again then I will get rid of it. It is cheaply made. I hope to get 2 years more out of it with these new parts. I thought I was getting a higher end brand going with Jenn Air but apparently the brand is now crap that Whirlpool owns it.

After many calls and e-mails Jenn-air has come up with a fair solution to our problems. It took awhile, but they now realize that certain models of their appliances were made poorly. I believe they have been sincere in their efforts to help.

This range is 1 1/2 years old.. The down draft fan has been noisy since the day of installation... The control panel has been replaced 2 times! The oven element..replaced...the stove is a LEMON. Poorly designed... The simmer burner is in the BACK...VERY inconvenient!! Should be in the front... the Hot burner is... However the other two burners are so hot they burn everything... They can not be controlled.. This stove is JUNK... DO NOT BUY JENN-AIR RANGE!!! Jenn-Air does NOT want to hear anything!!!

To replace our Jenn-Air Savory Center (old School) slide in with down draft ..... We purchased a Dual Fuel JDS9860BDB from someone on Craigslist who couldn't figure out how to fix it, it was easy to fix with service parts from Sears.com website. It was very difficult to install only because our installation is unique; downdraft applications can be unique. The JDS9860BDB dual fuel has performed very well for us. If there were a change I'd like to see it would be put a small output burner at the front of the range top for working with sauces or simmering ... it's not always that simmering or low heat actions are performed on a back burner.

My Jenn-Air gas range failed after 7 years. I bought this expensive range 7 years ago for my vacation home and hardly used it (only used it in the summer). While I was boiling some water, I noticed some smoke coming out of the range. I called the firefighters, the entire circuit board failed and the wires melted.

Purchased Jenn Air slide in gas range 7 years ago and had to replace touch pad 2 years ago ($600). Range touch pad broke down again but Jenn Air technician called me before his scheduled visit to tell me Jenn Air does supply replacement touch pads any more - they are not available! Called Sears Appliance Service and they ordered the new touch pad, promptly sent a courteous, knowledgeable technician to install it, and we now have an oven that turns on (same cost $600). These touch pads are made by WHIRLPOOL - but obviously Jenn Air does not want to offer any repair service to their customers. Well, they will never see me as a customer again, and I plan to spread the word to everyone putting in new appliances. We also have Jenn Air microwave and we know who to call if it needs repair!

True, our Jenn-Air SVD48600W is an oldie - I think about 13 years old. It is a 30", slide-in, dual fuel range. This is the 3rd computer board I am needing to replace in the last 6 years. At $500+ I don't think I'll do it... The down draft works so well, that I don't use the 2 left burners, because the heat is sucked out of the burners - BTUs are too low. Been fearful to clean the oven because of burning out another computer board. I've never checked the oven temp, but have managed to work find. Had to replace the igniter switch/control because that went out on both sides. When cooking in the oven, it seems to work well. Yes, it is old, but 3 boards in 6 years isn't right. Just in case we had brown surges, I installed a whole home surge protector at our electrical panel. Next - a new range...

F1-7 code on electronic keypad. Constant beeping. Had to turn off range at the electric box. Not able to be fixed. From research, replacement of the keypad is expensive and will continue to break. I don't understand why this appliance that is dangerous has not been recalled with compensation to customers.

I love this oven Model JDR8895AAW. My burners click trying to ignite all the time and you have to press down on the knob to get it to stop; neither oven heats to the right temp so I have oven thermometers inside; but last night while my son and I were cooking, a bright red light went on, on the control panel and then while I went to look for the manual and my son was at the stove, the control panel began to arc and was so loud it could be heard in another area of our home. If we hadn't been home to run down turn the dedicated breaker off, there is no question we would have had a fire. I have contacted Jenn-Air and while perfectly nice (working with safety team), they are sending a local person out to see if it can be fixed. This stove while 9 nine years old is in pristine condition but I do not want a FIRE HAZARD in my home. I will wait to see what the resolution is from Jenn-Air. I have found many incidents online about control panel fires. I am also concerned because my 72-year-old mother bought the same stove.

I am now on my 3rd jenn air range because it is the only one that will fit my cabinets. The first one had the control panel replaced 3 times before catching fire. The second same issue, replaced twice and again the control panel wiring began to melt and burn. Now I am on my third and it is beginning to experience control panel issues and must be shut down from the main circuit breaker outside my home. I have a call into them but after the last fight expect no solving of the issue. I have also filed a complaint with the bbb and channel 5 news in my town and will be contacting the consumer product safety commission first thing in the morning. They are a hazard and could cause your home to burn down or possibly kill you and your family and something should be done to fix the issue or take them off the market. If I could find a different brand I would just ask for my 2500 dollars back and never look at anything else they make. To pay that kind of money for something and have 2 burn up and the third begin to have the same issue within 5 yrs is just outright crazy and disgusting.

Purchased Jenn Air slide in range and microwave 11/08 at a cost of $1900, and the oven has had minimum use. The touch-pad (circuit board) broke in 8/12 and was repaired for $600 (the repairman told me not to get water on the touch-pad as that can cause a break down!). Two years later and the touch pad has failed again; I was ready to pay $600 again for a new touch-pad, but this time the repairman did not even come to the house. By phone, he told me that Jenn Air no longer makes a replacement touch-pad, and I should replace the range! So my eight year old range oven cannot be turned on - otherwise, it is in perfect shape! Top burners are fine, and oven is pristine, and I thought it would work for 15 years. My granite counter was put in after the range, so just the idea of starting with replacing the appliance is daunting. I bought a small, counter top Breville Smart Oven yesterday and it cooked dinner for two perfectly!

Our oven keeps getting an F1 fault code and will not heat our oven long enough to cook a meal. Sound like a lot of people are having the same issue. I don't know if I will spend this kind of money again for a Jenn-Air.

My Jenn-Air came with my house that is now 8yrs old. My oven never heats to the right temperature. The left two burners I can not use because they heat to a very, very high temperature even if I have it turned to 1. When I plug in the grill it too will heat so very hot that it is a fire hazard. I live by myself so I have been able to work around having only two burners, but it would be nice to be able to cook on all burners and grill also. It worked about a year then quit. I don't know what part to replace and once you buy it they will not give you your money back. My model is JES9750AAW, has anyone else had this problem?

Since day one, had problems with self-cleaning and not keeping temperature. Paid 2000 dollars 7 years ago. Replaced top cause it cracked in cold while I was cooking and its board cause of over heating and losing power. Now doesn't even reach power. The company isn't helpful at all. Disappointed.

Purchased a Jenn-Air slide-in range from Lowe's approximately 7 years ago. Paid $1,900. The stove did not work correctly from day one. Immediately after installation, repair man had to fix it. Had repairs done at least 3 times within warranty period. Stove never worked correctly. One year ago, we sent the board to a company for repairs twice. Still doesn't work. The oven won't heat the set temperature. Convection doesn't work. Outside gets extremely hot. Anyone interested in joining a complaint blog. Maybe we can get the company to repair or replace our stoves. Strength comes in numbers.

Just spent $400.00 to repair my Jenn-Air stove and now the oven won't heat. This stove has cost me over $800.00 in repairs and is only 7 years old. I spent $1200.00 to buy this stove. Advice - don't buy a Jenn-Air.

We purchased a 30 inch slide in range about 4 years ago. We chose Jenn-Air because we had one in the past (about 20 years ago) that we loved. With the new one, we have had to replace one circuit board, while barely under warranty, and were just told we need a second one! This time we would be out $490.00. We are choosing not to deal with this range any longer. After searching around the net, I discovered that this is a common occurrence. Then I discovered that Jenn-Air is now owned by Whirlpool! I would never have bought such an expensive appliance had I known this! Shame on you Whirlpool for using the Jenn-Air name to fool people into buying an inferior product!! Lesson learned!

We purchased a Jenn-air range and it worked fine for the first 5-7 years then the control panel went out. That was a $500 fix. Now 2 years later it goes out again. Thank you very much Jenn-air.

We bought our JES9900BAS Slide in electric 30 inch range used, so we are not under warranty. We have had it only 6 months and now the control panel doesn't work, so, no oven at all. I cook and bake all the time, we tried a couple of self fixes with cleaning the wire assy. on the back of the unit to no avail. Since we paid $800 for this unit, used, we are NOT HAPPY. The control panel is another $250 and I just ordered it. My hubby can put it in, which is good, but after reading all of the complaints that others have had with this and similar range, I feel like this is likely going to be one in a long string of replaced control panels. Arg. I did read on the parts website Appliancepartspros.com that a customer had recommended putting in some high-heat silicone sealant around the new control panel after installing (Apparently it's heat escaping from the oven that kills the control board). Has anyone done this? I would be interested to hear if this has worked for anyone.

I too have purchased a slide-in gas/electric oven made by Jenn-Air. The touchpad has multiple buttons that don't work. I disassembled the front panel to find that the flex cable connecting the touchpad to the electronic control board has delaminated and broken open some of the circuit traces. A call to Jenn-Air customer service says that the unit is over the 1-year warranty period and is not covered. I'd have to call a authorized repair company to come out and tell me the same thing and charge me for what I've already discovered. I said that this is a manufacturer's defective item. The person on the phone says that it has surpassed the government's 1 year minimum operating test.

Bought a Jennair slide-in, downdraft range in 2011. It was expensive. The electronic keypad has now failed twice. The repairmen said we can expect it to continue failing because the ultra-cheap ribbon cable connecting the wiring to the keypad fails under normal use. JennAir apparently is well aware of this, yet have not issued a recall. They are a brazenly thieving company for positioning themselves as a luxury brand, selling stoves that are all but guaranteed to stop working after a short time because of poor design and cheap parts.

Jenn-Air slide-in downdraft came with the home; home design requires downdraft. Within a year the numbers 6-7-8-9-0 failed one by one although 8 still works occasionally. A friend with the same oven had identical problem and replaced the control panel which has continued working for over a year. Clearly this panel failure is a known flaw but Jenn-Air refuses to acknowledge it.

We purchased a Jenn Air Range Model JES9860BAS with downdraft in November 2007 and had it professionally installed. It replaced a 20 year old range by the same manufacturer and we needed the downdraft feature. At the time, Jenn-Air was the only manufacturer selling a range with this downdraft feature under $2500 retail. Within 6-months, the control pad stopped working. Fortunately, our warranty covered its replacement. Two years after that, the control pad failed again. This time, I purchased an extended warranty which came to good use in another 3 years when the panel failed yet again.

I have a 30 inch drop-in dual fuel (gas cook top, electric oven) downdraft, convection oven, self-cleaning range model number SVD 48600P. It is a 1999 model although I purchased it in 2000. The range is a commercial grade and has provided excellent service. The range looks as new as when it was installed in our home even though it has been worked very hard over the years. My issue is with the oven door hinges. The door became hard to open and close. The repairman removed the original hinges and put on replacement hinges and the cylinders that the hinges fit into. The door will no longer close.

This stove has been nothing but problems since we've owned it. All of the described control panel issues and issues with not heating up. Very disappointed, purchasing a stove you think you will get value for $$, but not in this case. In this case you end up frustrated and shopping for another stove.

JES9750CAB Electric Modular Downdraft Range - Terrible design as well as unsafe electrical wiring: Unable to use large pots or pans on stove due to very narrow modular glass cooktops. Can no longer can fruits and vegetables because canning crock cannot be used on this type of range. The downdraft grill is located in the center of the stove top and prevents large pans from sitting flush.

This is my first control panel failure. Sad to see that with a quick google search this is a very common problem. Thanks to the last review here I see parts are available at appliancepartspros.com. I was wondering if anyone could tell me, is it the control panel or the control electronics? Or does it seem like both need replacing? Thanks for any help on this.

Like many others here, the keypad on our very expensive Jenn-Air range went out. It happened slowly at first (we could 'bake' but not 'convect') but now we cannot use the oven at all (though we can still use the timer.... So we have a $2,000 timer. ...okay, okay, the stove top / burners still work although those seem to be finicky). I suspect this keypad issue is most typical on the slide-in model (which we have) because the keypad is just above the oven door.

My second control panel is gone on this 2009 model. I am finished with this brand. I'm not going to go through what I did the first time, trying to call Whirlpool only to have them say that they have never heard of a control panel failure. That's laughable. i purchased the second control panel. It lasted 20 months. So in less than 4 years, it's gone through 2 control panels and we are only home 6 months a year. What a piece of crap product is Jenn-Air. I will buy any brand but this.

Purchased a Jenn-Air gas-electric grill range with convection oven (slide-in) model #SVD48600P in 2000. The control panel has broken, only one button on the board does not work. It's the up arrow button to increase the temperature, set the clock and timer. The oven works fine... When I hit the bake button, the oven comes on and automatically goes to 350 degrees. I cannot increase the temperature higher than 350 or set the clock or the timer because the up button is broken. I called Jenn-Air and they told me that the control panel was made by Whirlpool and discontinued and no longer available. I had a local repair company come in and remove the board and they sent it out to be refurbished by a circuit board company. They were unable to fix the board and sent it back broke. It has cost me over $400 and I'm back where I started.... I have spent countless hours online trying to find this board (part# 71002959) either new, used, salvaged or refurbished.... unsuccessful!

I'm so ticked off right now! Have been having trouble with my Jenn-Air downdraft slide-in range oven not keeping the temperature at the set degree... One night it took almost 4 hours to cook three meat loaves! Repairman was out on Friday to look at it and told me he would have the office call me with the estimate based on price of part that had to be ordered. I hadn't heard anything so I called them today... The part has been DISCONTINUED and is NO LONGER AVAILABLE TO ORDER! WTF!!! The stove is only 5 YEARS OLD and cost me $2008.39!!!

I purchased a Jenn-Air slide in electric range (JES9800CAS02) to replace a 10-year-old Jenn-Air stove when the control panel on that one failed. A year and a half into the new stove, the control panel has failed for the second time. The first time was 3 months ago. Fortunately, I do have an extended warranty with 6 months remaining. My concern after reading the other reviews is how many more times I'm going to have to replace the panel and the cost. After spending nearly $2,900 for the stove, I'm very disappointed. I'll sign onto the class action lawsuit as well!

Bought a Jenn-Air 9900BDS oven in 2006. We are on our fourth, yes fourth, control panel. The first 2 were replaced under warranty. The other two control panels cost us about $250 a pop. As evidenced by the other posts, this is a common problem with this design, yet there has been no product recall or attempt by Jenn-Air to make this right. Lesson learned. We will never buy a Jenn-Air product, and we will steer friends and family away as well.

Just not feeling the love here. Bought this Jenn-Air slide-in down draft range about 6 years ago. From the get go, it seemed to not work right. Uneven baking, back burner igniters not working, and now the control board puked. So, called about a new board. Not available. Seems the factory that made them got wiped out by a tidal wave in Japan during the last big earthquake. So, sent this one in to be rebuilt. Got it back and had it installed. The repair guy fired it up, and lo and behold!!! It threw the F-1 code again!! Just peachy!! Took near a month just to get the old one back the first time.

I purchased a Jenn-Air model JES9860CAS slide-in range Aug 27th 2013. It was installed on Sept. 13th, 2013. Warranty was from date of purchase... I questioned that. Mine is a slide-in range convection oven, electric. On the day it was installed, before I turned it on, I said that the grates on the grill side were not sitting flat and they were wobbling. No problem, they would get a new element as the one in there was warped and they would replace it. I was told not to worry about it as it is under warranty. Wait.. I have to use my warranty before I even turn this stove on??

This $2200 stove is junk. Burners have low output. We have broken 3 of the 4 cheap plastic burner control knobs (look like stainless but are cheap plastic). $500 stove in our vacation condo is better built and works better. I thought Jenn-Air was a good brand but it is not.

Purchased in 2009 and already replaced expensive oven control panel twice. Whirlpool claims no knowledge of existing problem but there are many documented here and elsewhere. Only use oven weekly. One person suggested class action suit. I'm in.

We, too, are experiencing difficulty with our Jenn-Air downdraft dual fuel oven. We are on our third control panel. The first was replaced about two years ago while the appliance was still under warranty, and we recently paid $500 for a new one, as the warranty has now expired. However, when we use the burners on the cook top, the igniter causes the control panel to short out. The repair company advised us not to use the cook top while they consulted with Jenn-Air. That was about 3 months ago. We are cooking using the propane burner on our barbecue grill outside. This appliance has a serious problem, one that Jenn-Air needs to acknowledge and resolve. Their appliances are expensive and should last more than 4 or 5 years, without having to constantly replace expensive parts. I own a gas oven/range in another house I own that has been in continuous service for about 35 years, only requiring a minor repair once in that entire time.

Time for a class action lawsuit. I'm on my fourth control panel. I installed a whole house surge and checked out my wiring and everything is fine. This appliance is junk!!!!

The touch pad simply just quit working. I have all Jenn Air appliances (came with the house when I bought it) and I am disappointed with the overall quality of all of them. One of the burners on the stove quit. The seal around the fridge is fraying. They are beautiful to look at but expensive to maintain an appliance that should not need this level of constant repair.

Purchased electric downdraft in 2011 and the keypad/control panel stopped working last week. The joke is that I have two ovens, one is a GE which I use frequently and I barely use the Jenn-Air js9800cas oven but use the cooktop every night. I paid 2400.00 for this cooktop/oven and it is not working. It is kind of scary how poorly made this stove is. I called customer service and they said I would have to pay for labor, after only two years. Luckily we purchased the extended warranty plan. Customer service was nice but I suspect from this website they are well aware of the problem. I am stuck because I need a downdraft but if I could do it over again I would not and will not ever spend that amount of money on a piece of junk.

I purchased my Jenn-Air/Model JES9800 from Sears July of 2013. I'm now replacing the computer control panel board for the 2ND TIME... I paid $2,600 for this oven only because of the downdraft feature and I THOUGHT JENN-AIR made great products. This oven needs to be on recall. It is not safe and poorly manufactured!!!! It's also impossible to get the stop top clean... Please do not purchase Jenn-Air products!!!!!

Purchased from Sears thinking that Jenn-Air would get a quality product. Boy was I wrong. This has been a complete piece of junk. I am on my 3rd control board. There really should be a lawsuit brought up against the manufacturer, because from reading these other posts, I am sure they are aware of the problems it has because they all seem to be the same. Someone please let me know if it ever happens. Stay away from buying Jenn-Air.

Jenn-Air has a defect in the membrane control switch (touch pad). I replaced the clock and touch pad 8 months age and the touch pad failed again. The error is coded F-7 which is a communications error between the touch pad and the clock assembly (the control circuit board). I determined this by removing the touch pad ribbon and the clock flashed 12:00 o'clock after restoring power. This is normal and happens when there is a power outage. Inserting the ribbon causes the F-7 error to recur. I then separated the two green membranes of the touch pad and the error stopped with the ribbon inserted and membranes apart. I reinstalled and the range works fine.

I have a Jenn-Air dual fuel range model jds8895 I bought it at Home Depot in 2007. I have been using it for all these years and I bake my own bread and cook a lot. Yesterday I was baking in both ovens bread in the bottom oven and muffins in the top; it was about 15 minutes into a 28 minute bake. Fortunately I was standing right in front of the stove when I heard this arcing sound like you hear in the movies when the bad guy is being fried electrically. It lasted about two seconds and to my amazement it suddenly spurted flames coming out the back of the digital control panel. I ran to the garage and flipped the breaker to off and went back in.

When we remodeled our kitchen, we purchased a Jenn-Air Slide-in Down draft range. Well, after dying by degrees, the control panel is now totally kaput. Cannot even set the clock. Contacted Jenn-Air customer service and was told this is considered "normal wear and tear", and I would have to replace the part at retail cost, approx. $300. Appliance repair specialists have told me this control panel is a weak link -- it cannot stand up to heat and moisture. (Gee, did the Jenn-Air engineers think self-cleaning ovens would not be subject to heat and moisture? Or did the "suits" at Jenn-Air opt for defective part anyway?) Jenn-Air customer service is horrible: They are trained to say "no" and throw a part failure back in the purchaser's face. A $2200 range should last for many years, not five. Nor should a spare part cost so much. The company knows the part is faulty, yet has never redesigned it to be better because it makes money. I now have a $2200 piece of metal junk. Jenn-Air/Whirlpool products will turn your dream kitchen into a costly maintenance nightmare!

First day after purchase, burners would keep snapping/electrode trying to light while already have burner on. Called dealer Clark of Indianapolis and they said turn burner knob off and on. 4 months later, burner did not work & repairman ordered new burner - grates warped and replaced. Top uneven - replaced. Knobs broke & replaced twice and still cheap plastic knobs broken. Motherboard replaced in 4 years. Igniter replaced twice. Repairman 4 months after motherboard replaced tried to do it again and had to call manufacturer to see why it was going out. Burners would not light again. In all, 12 repairs within 5 years and now another motherboard is out and no warranty. Will cost me $580.00. I will dump this lemon in trash and buy a good range, any other than Jenn-Air. This was a very expensive $1,500 range with $350.00 extended warranty that is not out of use and with the total of $1,850.00 you would expect at least 10 years of use with minor repairs. I could buy 2 ranges with that money and no problems for many, many years.

3x Elec Downdraft Range Control panel has failed: Search the website, these downdrafts are complete lemons. They only now sell them through a few vendors which increases the cost. Those vendors say that Jenn-Air says they have the problem fixed. Sears now offers refurbished units. I live in Alaska and don't have many options. I would think someone would start a class action lawsuit against Jenn-Air. I paid for the entire first repair myself, because the serviceman said appliances are only warrantied 1 year. Jenn-Air would not reimburse me for the fee that went to them for parts replacement. I'm angry to say the least.

We have had problems with our $1500 Jenn-Air electric oven (model # svd48600b) basically since the day it was installed. It shuts off after half an hour of running at any temperature, then it locks up and starts beeping and flashing an F code. The only way to stop it is to flip the breaker off and leave it off till it cools down. We have replaced multiple parts and it still continues to malfunction. I will never buy or recommend a Jenn-Air to anyone!!!!

We have had a Jenn Air SVD48600 down draft gas range in an apartment that has taken a lot of abuse. After 13 years, the connection between the Supply Tube (71002324) and the Pressure Regulator (Y04100249) (see **) started to have a leak - likely because 3 different metals (aluminum, copper and brass) were used to create a compression coupling. (It is a really bad idea to mix different thermal expansion coefficients in a compression fitting.) The repairman said we needed a new Supply Tube (aluminum) and a new Regulator (brass) in order to fix this leak because he could not tighten the connection tightly enough to prevent a leak, but the Supply Tube is completely unavailable and so the repair could not be made.

I purchased a JennAir downdraft electric slide in range with an electronic control panel in May of 2008. Since then, the control panel has had to be replaced three times, all for the same reason, poor design. It appears the control panel is located in such a place that heat gets to the unit as it has neither sufficient insulation or decent design location and result is electronic pad failure. I am beyond trying to repair what I see is a safety hazard and just poor engineering. To those of you who have had the same issue, perhaps it's time to demand a recall.

We bought a Jenn-Air Gas Downdraft 3 years ago. All was good until recently. A few numbers on the electric panel stopped working and then the oven would not shut off. Turned circuit breaker off to reset it and all seemed fine. The next day it happened again, with all the number buttons and the oven wouldn't shut off again. This is not safe and should be recalled.

When we shut the door to our stove, it blows the flame out on the burners and fills our house with propane if we don't notice it. Has anybody had the same problem?

We have replaced the motherboard 3 times (first time, 15 minutes into initial use). Over twelve years we have spent approximately $1,500 in service calls and repairs.

I purchased a Jenn-Air JES9800 CAF down draft slide electric range to replace a 20-year-old Jenn-Air electric down draft range that was working. The salesman said that they may have to do some modification to make it work. Do not buy this unit!

Before I proceed, let me tell you that I am considered one of the most patient and forgiving people you would meet. We bought the new downdraft Jenn-Air JGS9900 with the glass top just over a month ago in 3/2013. The salesman at B&B said that it would be so much easier to clean. It was delivered and had a dent on the back and they slid it into the Island without adjusting the height and it ended up sitting on the counter and cracked the glass top. Jenn-Air was nice and had it replaced promptly. We only had about 2 weeks of use on it (total of about 6 times/we don't eat at home all the time).

The oven hums and the control says default 9621, and then it cuts off with no controls to operate. I replaced the motherboard, and it still does this. Jenn-Air does not have customer support for repair. They only want to schedule a tech to come to you. This sucks!

My review is almost a repetition of the other 1 star reviews I have read and wish I had read the reviews before buying. Our stove model # JES9900BAS was purchased in August 2007 for our new home when we retired. We thought as other buyers, top of the line, but not so. Today was the fourth failure of the control panel. Fortunately, we bought extended warranty which took care of the first two control panel breakdowns, but the third failure in September 2011 cost us almost $500 including labor and travel time.

Our Jenn-Air SVD48600W suddenly started beeping last night and an FC code flashed on the control panel. It would not shut off. I called customer service and was told they do not give technical support and the codes are for technicians! She suggested I turn the stove off at the circuit breaker box, wait 30 seconds, and try again. If that doesn't work, call a repair shop. To say I am disappointed is an understatement. I want customers to know what kind of customer service they will not get with Jenn-Air products.

I purchased a Jenn-Air Slide-in Range JES8850BAB in July 2006. We have had multiple problems including knobs breaking, burners that do not work (element switches defective), and the power control panel that is going on its second repair. The main issue (or danger) is that once you turn the oven on, it will not shut off even though the power control panel shows nothing is on. All you hear is clicking from the oven's relay switches. So, the only way to shut the oven off is from your electrical fuse box. Certainly, it's a potential fire and safety hazard.

Same story as the rest. I purchased this stove very excited and now we have no oven to use as only top burners work. The oven beeps and says to contact the dealer, which I have and got zero help from. I was told this unit has no problems or recalls as of now. Really? Jenn-Air, you should be out of business. Sick over this.

I read the reviews and I agreed with the complaints. I have the same problem with my Jenn-Air stove control panel. In addition to the control panel problem, the igniter went. I bought an extended 3-year warranty (of course nothing went wrong during the 3 years ). Within 6 months after expiration, the control panel started beeping. I priced the part and repair and it was over $350! I almost missed my ugly gold 1970's stove that worked like a charm and was over 20 years old, when it was replaced with this high tech, beautiful and now useless oven. Good thing the old stove still worked. I am not sure if I should just scrap this stove since it is 10 years old now or spend the money on fixing it and waiting for the control panel to break again. I had spent a lot of money on this stove but next time, I will be buying a nice-looking but no frills stove and inexpensive. Thanks to everyone for writing these helpful reviews!

I had a repair service out last week to service my Jenn-Air dual fuel range SVD48600P which I had purchased in 2000. I learned yesterday the control panel part is no longer available and the tech had sent it out hoping that it could be rebuilt, but no such luck. The control panel was completely fried and not fixable and also it seems to be a common problem. That leaves me with a range in perfectly good shape that is useless and will probably have to be junked. In my opinion, this is such a waste. This morning, I spent a good amount of time speaking to Jenn-Air customer service regarding my problem. I was told in a nutshell there is nothing that can be done and to leave a formal complaint with the company, and also to have a good day!

We bought a 2008 Jenn-Air downdraft slide in range, model JDS9860BDS, and loved the stove for the first 11-12 months, until the front electronic touch panel quit working. Under warranty, we had both the panel and the processor replaced at no charge. We purchase the extended warranty, which expired in March 2012. In Oct. 2012, we experienced the same thing with the panel - beeps but the timer won't work. I called the repairman who comes out and resets our breaker. But we find out a few hours later, we still have the same problem.

Jenn-Air drop down range - Purchased in June 2007, 4 months out of warranty. The control panel goes out, pad goes out and strips. The repairman called Jenn-Air to confirm what to replace. The technician for Jenn-Air told them they needed to replace all three parts. They had seen this several times. It makes me sick. They knew they have a defect and choose to charge us more. Never purchase this fancy oven. The only reason we had to buy this pricy range was because the previous owners had one for many years. These newer models are not better. Simple is better. I read the reviews too late. Really, they should put a recall in place for 2007.

I purchased this range to replace an older, downdraft range in April 2011. The touchpad is not working and needs to be replaced. It is just out of the 1-year warranty, and now I will have to pay a service call to replace it. I would not recommend anyone buying a Jenn-Air range due to the numerous complaints and the lack of company support. This is of poor design and there needs to be a recall.

I purchased a Jenn-Air gas stove/oven model JGS9900BDS in 10/2006. The control panel failed in 2008 requiring replacement of the control panel and electronic control. The second failure happened in 2009 requiring replacement of the same parts. The panel fail for the third time on 9/20/2012. As with the other consumers, I am livid that Jenn-Air does not stand behind their product and has not placed a recall on this panel design. Parts cost $192 for a control panel and $369 for the control board plus the service call. Jenn-Air is making all their money based on the service of these stoves. Jenn-Air needs a class action lawsuit against them in order to change their business model.

Jenn Air Electric Downdraft Stove - Like all of the reviewers, I too was duped into thinking I was buying a quality product. Not so. After less than a year of use, the control panel went blank. I could not control anything on the front panel: the oven, the clock timer, etc. I called Jenn-Air and asked for warranty repair. For the new part, I had to pay $175 for the service call. That's how much the part costs. So I started to take apart the control panel. Here's my electronics background observation: The ribbon wire running from the touchpad to the control unit is brittle and coming apart at the seams. The top layer of plastic has come unglued from the bottom part of the plastic ribbon and the entire ribbon is too brittle. It feels like it will break in two.

I have had the control panel in my Jenn-Air Slide-In Range replaced over 6 times in 8 years, and AHS and Sears continue to turn a blind eye to the fact that these parts or the stove in general must be faulty to the point of not lasting. The control panel was replaced in February 2012 and June 2012, and it is not working once again.

Today, for the second time, I ordered a replacement control panel for my Jenn-Air (Model JES9750AAS) glass top down draft range. I bought the range new from Sears a little over 7 years ago. The first control panel stopped working about 6 months before my 5-year warranty expired. The current control panel lasted about 2 and 1/2 years. As was written already, I too am stuck with this frustrating product that is clearly defective in design, quality control, or both. The location of the down draft range in my 25-year-old house would require remodeling the entire kitchen in order to use another type of cooktop or oven. During the 20 years that we have been here, I have had four different Jenn-Air down draft ranges.

I bought Jenn-Air Gas slide-in range model JGS9900CDF on May 30, 2012. The oven rakes will not pull out while the oven is hot! I called Jenn-Air CS and they said all they could do was give me 10% off the purchased price, and I would have it as is for the life of the stove. I wanted a replacement and she said they all have the same problem. Also, when any side wind or down draft is going on, the flame will go that way. What am I to do?

I am now replacing my 6-year old Jenn-Air slide-in after 3 control pad failures and a sparking issue that has never been resolved. In order to stop the sparking, you need to turn all of the burners on and turn them off in a specific order. I have had on and off issues with this from day one and it has never been repaired effectively. Absolutely no customer service from the company. I had a 5-year extended warranty but now the part has gone again. I am done. It's scary to know about all of these other issues. I wish I would have read up on this a little more before my purchase.

As I see many people have reported here in just the previous 6 months, we too purchased a Jenn Air downdraft slide-in range, and we too had to replace the electric touchpad/control panel multiple times. We bought the range in 2007 and have replaced the panel three times already. So far, the part has been covered by the 5-year warranty, but we've spent hundreds of dollars on the installation labor which is not covered. Repeated calls to customer service yielded the same response over and over: "There's no recall on this product; therefore, we are not legally responsible to pay for fixing it if it's not covered by the warranty."

I purchased the gas drop-in model J6S9900BDB in 2006 ($1,900) with confidence that I was getting a top of the line appliance. Wrong! The glass top cracked within a few months of use. Luckily, replaced under warranty but the burners are still not fully adhered to the new top which makes me think that moisture could seep into the electronic controls. The control knobs are a disgrace, fake brushed nickel look but actually plastic with a cheap coating that shreds over time. Also, the black writing wears off with the slightest cleaning. I have replaced the knobs twice (expensive) and at this point, I would gladly pay more if JA would come up with a quality, compatible, all metal replacement knob.

I purchased a Jenn-Air downdraft gas slide-in range a few years back. The touch screen went out twice in the first year and had to be replaced (first time covered costs under warranty, 2nd time only parts). Within a year, the number 6 on the touch-pad went out and we're told the cost was more than $300 for the part alone. As of yesterday, the oven won't heat past 170 degrees! We paid over $2,100 for this oven because we thought Jenn-Air was a top name. This is an absolute lemon! Reading the dozens of complaints about the control panel's known issues and Jenn-Air's lack of resolution is outrageous and fraud. It is hard to believe there isn't already a class action lawsuit to make Jenn-Air accountable.

Short story, my computer panel failed twice. I called Jenn-Air, the rep advised me that I have an extended warranty and it's being repaired, nothing she can do and would not let me talk with a supervisor! I purchased it in 8/2007 for $2,100.00. I have had the panel repaired eight times since then. The last tech advised me a design flaw here is blown directly on to control panel. Every four months, the lock clock work is to be replaced. The repair tech this time is mad and advised he is going to attempt to contact Jenn-Air for ethic violations and lemon laws, etc. I asked Jenn-Air for a replacement model! There are a lot of people with the same problem and they have changed the design because of this. Please respond.

I purchased a Jenn-Air electric downdraft slide-in range (model jes9860aab). It worked for about two years. Then it started beeping. The beeping got worse. Then it scrolled "call authorized servicer" on the display panel, and the buttons quit functioning. I couldn't use the oven, etc. I ordered a part (app377520) and installed it, but still it had same problem. Also, I ordered part (ap3503208) and installed it, and problem was resolved. Now a few years later, it started doing the same thing again. Obviously, the clock with harness has an inherent defect. It was made in Mexico. Maybe, their quality control department should be investigated. I'm already $300.00 in the hole from my first repair. How about a little help, guys? I thought Jenn-Air was supposed to be top of the line.

The right side of the touch pad stopped working. I can't use the convection bake, or properly set clock, oven temperatures, without all the numbers working. It will cost a lot to replace the touch pad.

I bought a new ERC which is the clock brains of the stove! After installing the new ERC part and restoring power. The stove began doing exactly the same thing! The Model is: JGS8750ADS. The top burners work fine but cannot use the oven! This was an expensive stove and I bought it because I thought it was the best! It has become the worst!

I've had the same problem with my oven as well. It hasn't worked since last summer. My stove works but my oven doesn't. I had a service guy come out and tell me it was the control panel that went out. He said the part is $400 and $200 for his service. I told him for $600 I can buy a new stove. I can't believe this company is allowed to sell this junk.

We had the touch pad replaced a year ago on a rang just out of warranty by a few months. The parts and labor ran to nearly $300. The touch pad is out again after 13 months and we were told by repairman that the part was warrantied for only 90 days. Absolutely amazing that anyone thinks they can do business this way. This is absolute fraud! Is there anyone out there contemplating a class action lawsuit? If so, please include me in on this. It is not just about the money but about the abuse of consumers. Jenn-air seems quite content with their business model.

Failed touch panel and or ERC (electronic range control). Some information for everyone who is experiencing failures on their Jenn-Air-Maytag-Whirlpool downdraft ranges. I own an appliance repair company that works on all brands of major appliances. We repair only out of warrantee appliances. We are getting a lot of these repairs on all brands of appliances, and we always explain to the customer the different reasons why these parts are failing. Three different things are causing the majority of these failures.

I only gave this one star because the repair guy was friendly and very honest.

I purchased a Jenn-Air Electric Downdraft Range in 2006. The touchpad failed. The repair tech from Electric Express Appliance told us that it was a known design flaw of steam coming from the oven and short circuiting the electronic touchpad. At first, Jenn-Air claimed it was out of warranty. Then, when I mentioned that this part was under an extension, Jenn-Air shipped me a replacement part in 2010, which consequently failed again in 2011.

On my Jenn-Air model jes8750bas Slide-in Glass Top Electric Range, the control panel and touch pad stopped working again. There were no results when any buttons are pressed. The cook top works because they operate using knobs. The Jenn-Air representative is unable and unqualified to answer any questions about their products. All they do is refer you to a service technician, which is very expensive. There is no guidance in the 'owner's manual'. I am guessing a new control panel will cost $400 plus labor.

October 2007, I bought a Jenn-Air downdraft slide in range. Prior to owning this model, I had had an older model that worked for over 25 years without a problem at all. The latest I bought, the touch screen has gone out three times in 3 years. It's lemon, I called and got the run a round from every representative that I have talked to. We are surprised that our country is in the bind. Jenn-Air cares only about the bottom line, not the customer. I wonder if the founder of Jenn-Air has heard of what they have turned his company into.

We bought a Jenn-Air downdraft glass top range because downdraft is all we can have in our kitchen. The control panel had to be replaced (a portion under warranty, but not all). That wasn't my major complaint until I read about the other control panel problems. The most recent complaint stems from the oven light burning out. I checked my handy-dandy owner's manual, got the part number and took the p/n and the bad bulb to my local appliance dealer for a replacement. Imagine my surprise when I discovered that the p/n was wrong and after much hassle and delay, I was told that instead of simply replacing the bulb, I had to pay $29 for an entirely new fixture! On top of that, I could not simply replace the fixture using the quick-disconnect plug because the plug was up inside the unit. I would have to call a repairman for at least $75! What a ridiculous situation! Please don't ever buy a Jenn-Air downdraft range, ever. Pretty disgusting.

I purchased my JennAir top range from Sears in January 2005. After five years (the warranty had already expired), the oven is not preheating correctly. It is a shame that during the warranty period, the appliance was working without any problem. I paid for the extra warranty but was not able to use it. Now, I need service and the company is not able to assist me. I am very disappointed with the company and the product. I only want the company to repair my range without me putting out any more money towards this range. The original cost was between $1,800 - $2,500. Hope to hear from the manufacturer.

Computer touch pad on the front of my 3 year old electric Jenn-Air burns out every 9-11 months. I've replaced it 7 times those far and it is out again. Why have they not recalled this and given the customers a better option?

Our Jenn-Air's downdraft range/oven that we have owned since 2007 is a garbage. We have had circuit board replaced twice on two years for the oven, and we could not input the proper temperature. The circuit board for the microwave is out and will stay on even when the door is closed. Meanwhile, our gas stove pilot lights keep trying to light two different burners at the same time. I haven't had that problem resolved yet as I am sick and tired of spending money into this appliance. It looks good on the outside, but in reality, it is a junk. I will never buy Jenn-Air products again.

In 1999, I purchased a Jenn Air slide-in oven range . Within a few years of purchase, the glass window leaked and streaks showed up inside. Despite this problem, we loved the Jenn Air until a year ago. We never abused the door, but the door hinges broke, fell to the floor and broke the door handle. Jenn Air makes the hinges but not the door handle.They don't even make any color or kind of door handle to fit this unit. I contacted every used parts in the U.S. I could locate and none has a door handle.

I have a Downdraft slide-in range; it's a piece of **. In 5 years, I have replaced the control panel and control board twice as well as the igniter. Today, the fan/warming drawer turned on by itself and I couldn't turn it off; I had to switch the breaker off. Each repair is about $200 at least! NEVER EVER EVER I would buy another Jenn Air.

In 2005, my husband and I decided to buy new appliances. We figured we would spend the extra money to get quality, as we planned on having them for a long time. Two months after the warranty was up on our gas range, the electronic control panel stopped working. When I phoned Jenn-Air, they gave me the name of a local authorized repair company, who came and replaced the console--at our expense, of course.

Do not buy a Jenn-Air range! Like dozens of others on this site, I have had the touchpad go out (twice, so far) on my $2,100, 3-year-old Jenn-Air Downdraft range. I've searched online and it is clear there is a design defect since I've found literally hundreds, if not thousands, of postings by Jenn-Air range owners who've had the same issue with newer model Jenn-Air ranges. Under the standard warranty, the part is covered for 5 years, but the labor is only covered for the first year.

I purchased a new Jenn-Air JDS9860 gas range with downdraft vent in August of 2008, replaced control pane and circuit board for $370 in part alone in May of 2009. It is now May 2011 and I am replacing control panel (touch keys) again. I will not buy anything made by Jenn-Air or Whirlpool again.

I requested to have warranty extended and service/labor cost covered by Jenn-Air for electronic panel on range. Jenn-Air customer service stated they would not cover service/labor. They said they would only cover parts according to existing warranty. I am dissatisfied with Jenn-Air. I purchased model JCS9860BDB in March 2007 for $1,608.00. It is a Jenn-Air Dual Fuel Downdraft Slide in Range. First of all, I did not use glass cleaner on the component. I wiped it with mild soap. I did not misuse the range. The first electronic panel quit working in May 2009. The second electronic panel quit working in February 2011. The third electronic panel quit working in May 2011. The fourth electronic panel is being ordered.

We had replaced numerous electronic controls on our Jenn-Air gas range and we paid for all service calls out of pocket--$125.00-$150.00 per service. Last time, we were told "sorry, we can't help." They then generously offered to sell me a new range or 20% off repair for the fifth time. The main issue is the touch pads and the main boards. The range is only six years old and have nothing but troubles from Day One (Model: JGS8750ADS).

I purchased Jenn-Air gas range and had to replace three main boards and two touch pads in the six years that we have owned this range. Lo and behold, the main board and touch control goes out again and there was absolutely no help from Whirlpool. All I got was a sales call to sell me a new range. We have paid for all the service calls out of pocket--$125.00-$150.00 for each call. The range is only six years old.

I moved into my home in 2002 and the Jenn-Air Downdraft Range was less than a year old. It is complete with the griddle unit and all the options. The problem with the solid state oven control panel began less than 2 years later and the panel has been replaced 4 times in 8 years. The stove top burners never cause a problem, but the chronic failures of the oven control speak volumes about the poor quality of a once great product.

After having my JennAir range for about five years, an ignitor went out and I had a repairman from Sears come out and replace it. One year later, I was told that I needed two new ignitors (one being the one replaced a year ago) and was told that it was just wear and tear on the part. The serviceman just kept telling me that what happened was very unusual. It would cost $236.00 for this repair. I don't feel that I should have to pay for two new ignitors since the one was only a year old. I would think that the part should last longer. Thanks for listening.

We have a Jenn-Air Dual-Fuel Slide-In Range. The previous owners upgraded the kitchen before they sold the house and never used the range. The oven display stopped working after I used it a few times. A certified technician examined and concluded that it was due to electronic board and display failure. It took more than three weeks for the parts (still under 5-year warranty) to arrive and cost $150 for the labor. Five months or less than 10 uses later, I found out today that the display stopped working again.

I purchased a new home in October 2003. The appliances purchased and installed in my home were all Jenn-Air appliances. In August of 2007 I contacted Jenn-Air regarding my slide-in range. I reported that the range control panel was extremely hot and a code appeared on the panel. In addition, the door would not close securely and the heat was escaping. A service order was submitted and the repair person ordered parts and installed them shortly thereafter. He also installed a new sensor to correct the code that appeared on the control panel.

I purchased a drop in Jenn-Air last year when we remodeled my kitchen. It never worked when I first installed and I had to wait while my service repair guy (whom we've now gotten to know very well) ordered a new control panel. I am now on the third time waiting to replace the control panel and I'm not even out of the one year warranty period. Each time I get it repaired I'm able to use it for a short period of time before it goes out again. I'm concerned that this may be a pattern with this stove. I've basically been without a stove for an almost a year now and I have gained almost ten pounds because I can't cook and have to eat snacks and fast food. My husband has had to take off work each time to meet the repairman-first to diagnose and then to come back a few weeks later to install the new control panel.

Beware of Jenn-Air Dual Fuel double oven causing fire. The gas top inexplicably started igniting, thus clicking caused a fire underneath the stove's plastic knob. The stove had been off for over 24 hours.

I was a satisfied Jenn-Air customer for over 12 years, until this past month. I replaced a perfectly good downdraft stove with an updated unit, when I remodeled my kitchen two years ago. I liked the larger oven, and the ability to use the new oven for proofing bread, as well as the option of using convection. Regrettably, on Feb 16th, I noticed that I no longer could use the timers on my stove, as the touch panel would not respond. I shut the power off at the breaker, hoping that it was an electrical glitch, but lo and behold, it only spread as two hours later, I could not use my oven, or any items on the unit that were controlled by the touch panel. I immediately called this failure in, and received an appointment for a repair person for, get this, three (3) days later. On February 25th, I still had not seen the repair personnel, because they could not get the touch pad from their distributor.

I purchased a JDS9860AAB slide in duel fuel range from Jenn-Air in about 2001. Last September 2009, I was no longer able to turn on the oven, operate the clock, or anything else on the front panel. It started beeping constantly and would say to call a technician. I called Jenn-Air and they told me that I needed to call one of their authorized dealers to fix it and so I did. About 10 minutes before the repairman was supposed to be here, he called me to say that the part he needed was on back order and he would call me back when it came in. I never heard from him again.

In October of 2009, my Jenn-air electric range started beeping and sending signal to contact technician. I had a repair person come out and he said that it was the touch panel which would have to be replaced. I ordered the part and it has been on back order ever since.

I bought a Jenn-Air slide in oven range combination 2 yrs ago and never tried to use the oven until friends came over to stay a few months ago. I found out I can not start the oven. I went through all the instructions to set up or get the oven started (which should be a simple thing) but could not manage. Now I found out the control panel is bad and needs to be replaced. I am having a hard time finding a service center and it is a pain to reach someone at their customer service. I will be trying to reach someone next week. If I can't, I will take the stove back to Sears with a large sign telling them to stop selling junk like Jenn-Air products.

We special ordered a Jenn-Air Double Oven Freestanding Range Model# JDR8895AAS. When we got it home and hooked it up, it was the stove of my wife's dreams. A few months after cooking on it, she noticed the control panel blinking and beeping and then it stopped and was okay. This happened 2 or 3 times. After 10 months, it went out altogether and we had it replaced. One month later, it went out again and we had it replaced. Now, here it is 5 months later and here we go again, but wait the original warranty is now out.

This complaint is regarding Jenn-Air Dual-Fuel Downdraft slide-range Model JDS9860AAP. Originally purchased on 10/04/2004 from sears to the tune of $1749.00. Contacted Sears in Early August to report that the oven was failing to reach a baking temperature above 200 degrees. This unit is covered under the Jenn-Air Warranty and we had purchased an extended service agreement through sears.

My Jenn-air floating glass top slide-in downdraft range arrived with a cracked glass top on June 13, 2008. The glass top was replaced by Jenn-air on July 29, 2008. On August 14, 2008 I was cooking with 2 burners and we heard a strange sound, and low and behold, the top cracked! I called the dealer (Percys in Worcester, MA) who said they've never heard of this, but they will contact Jenn-air to get authorization to replace the top again. Stand by for updates. The glass top cracked completely from one burner to the back. Luckily, the stove is still usable. So far I have been happy with the stove performance.

What is next? Since it is a gas range should I fear the next malfunction or breakage of some other cheap part? I really don't have another $ 1000 to buy another range or to set aside for the continuing repairs on the one I have. I bought this expensive range because I thought it would last. My husband and I are trying to save for our retirement and wanted to buy quality so that we wouldnt have to buy another one again (my husband said to 'buy the last one you'll ever need') We don't want to be an expensive burden on our children but it seems companies like Jenn Air don't mind a bit being an expensive burden on their customers! I will be watching the news to hear of Jenn Air going out of business - I won't be at all surprised.

Our Jenn Air range is only five years old and we didn't cook very much over the last four years. Due to dietary changes, we have begun cooking at home more frequently. Last month we discovered that the four and the one on the touch pad were no longer working. Finding the replacement part was excrutiating. The Jenn Air rep finally decided that we needed to replace the clock w/harness. I ordered the part (over $200) and was told it would arrive in 7-10 days. Twenty one days later, I called to check the status and find that the part is on back order and they can't tell me when it will be available.

my stove broke. was under warrenity. repair man came 4 months ago. still waiting on parts--no oven. i have 4 kids and this has gotten to be a real pain.

The glass top of my JES9800AA slide in electric range broke late April. I contact Jenn Air and was told the part only was under warranty. They told me I had to have the problem diagnosed . I paid $68 for a company to come out and tell me the top was broken. The tech ordered the part and scheduled the repair for May 7. May 6 the part had not arrive so I called the repair company. They referred me to Jenn Air.