JennAir Microwaves Reviews

We also remodeled and replaced our old, reliable Kenmore appliances with Jenn-Air. Within the first 2 months, the microwave broke and had to be repaired (it took over a week for replacement parts). Then the oven computer decided we were Orthodox and we could no longer cook on the Sabbath. That took weeks to repair. The refrigerator has been repaired twice. The dishwasher has never stopped working but the plastic parts inside keep breaking and can't be replaced. Recently our microwave died again. What pieces of junk! And Jenn-Air doesn't care. When I complained they said I was 'wrong'!?

I purchased a new Jenn-air microwave July 2007 and had no problems unlike the horror stories I've read on this site until last evening when I opened it and the door fell apart leaving a big crack in the upper corner of the door. The model number is JMV8196AAB and the manufacture date is June of 2002!!! Which sounds like the supplier sold it to me already 5 years out of date!!! I'm sure it would be dangerous to use this with a huge crack and it looks like there is no place to complain to that will listen so this site is a good place to "vent".

This morning, when I opened my Jenn-Air microwave, the vent panel fell off and hit me in the face, cutting my nose and then hitting my foot. Very surprised and shocked to see that the cheap plastic clips that hold the heavy vent piece in place had broken to pieces. I'm lucky I did not suffer more injuries as a result of this design defect. Have just read on this site that other consumers have had the same thing happen with these plastic clips just falling apart, so Jenn-Air is clearly aware of this dangerous problem. My microwave is over my gas range; if a pot of water or some other hot item had been on the range when this fell, this could have resulted in burns, fires, etc.

Purchased this Jenn-Air combo microwave/oven on June 16, 2012 for $4,500 at Pacific Sales in San Dimas, CA. LUCKILY, I paid for a five-year extended warranty (something I normally don't do). The microwave magnetron & diode failed in September 2013. Called service on Oct 15, 2013. First visit to determine failure on Oct 29. Ordered part and finally installed on Nov 5, 2013. Appliance contractor only is in my area once a week - Tuesdays! And I live in 35 minutes from downtown Los Angeles!!!

Microwave is less than 18 months old and tabs holding vent fan cover have snapped again. Two small, light weight plastic tabs hold all the weight off the fan vent cover. This is a shoddy, poorly designed product.

I bought my microwave and oven wall unit four years ago and has had it fixed four times. First the panel board did not work then the microwave did not cook things at the right temp properly. The microwave is supposed to be an oven too. Well, every time I tried to use it, it did not work. The icing on top of the cake was yesterday, Christmas Day! I was having 20 people for dinner and the oven and microwave decided to quit four hours into cooking my 24pd turkey. I spent a lot of money on this unit and only to be told by Jenn-Air that the warranty is up and that they will not have a repair man out for a week.

I purchased my appliance package for my new home in December 2002. All my appliances were Jenn Air or Maytag & were top of the line & Stainless Steel finish. Day one receiving these appliances I started having problems. Started with the convection oven/micro combo door not closing properly. The oven light would stay on during cooking & you could feel the heat coming from the front gap in the door. When I called the local dealer I purchased these from they came out & told me it was normal. Finally after arguing with Jenn Air about this continuing problem that they would not resolve, they told me the warranty would not cover this. I eventually got tired of this problem & hired another repair company to come out & they verified the hinges were defective & I had to pay for the repair. That was the beginning of my nightmares.

Machine goes on after 3 or 4 tries = goes off before it finish time = rollers on turntable broke = 2nd replaced oven and still having problems = electrical problems = door not making contact for oven to go on.

This microwave is # 3 since 07/03/13. #1 was replaced because the turntable and lights activated when the DOOR open button was active. #2 was replaced mid-July and had same issue, plus it LEANED sideways to the front. The sales service staff came out and indicated nothing wrong, but in looking at the R front foot about 2 inches around, had a problem. That 2 inches was pushed from the underside into the bottom. # 3 arrived 8/5 and did not have the issues as #1 and #2, but 20 days after receiving THE TURN TABLE WAS NOT TURNING. Tried different cook settings; start button for 30 seconds, cook/time, and regular time and nothing. WE HAD A STRONG HOT PLASTIC SMELL, AND BACK RIGHT BASE WAS SO HOT TO TOUCH FOR > THAN AN HOUR .When cooled, unplugging the power cord and re-plugging into the outlet, the unit worked.

About three years ago, we remodeled our kitchen and we purchased the highest price (we mistakenly assumed highest quality) range/microwave appliance. I believe we paid more than $3,000 for the appliance which looked beautiful. However, unfortunately it appears that with Jenn-Air, beauty is skin deep. This week, the microwave turntable stopped working and we contacted Jenn-Air. After a lot of arguments, they finally agreed to pay for the part and we pay for the labor. However, when the technician arrived, he noticed that (because of the maintenance-unfriendly design of the unit) he had to take the entire unit out and the labor charge for a simple motor replacement was about $250. The work is being done as we speak.

JENN-Air Microwave oven MODEL JMC1116A6 - The original unit was reported to Consumer Affairs 7/07/2013 for the same problem as described below. This replacement arrived 07/08/2013 and no problem so the warranty was sent to Jenn AIR 7/15/2013. 7/16/2013 - my cousin by accident just happened to push the DOOR OPEN button ~ 1/2 way in, and the microwave came on, the turn table started, and NO food was in the unit. We have been to TWO outside SALES SOURCES for microwaves and both said this should not happen: "That seems to be a safety hazard issue." Another big issue, Microwave OVEN control buttons can't be seen without some kind of room light. One can't even read the words around or in the button.

Model JMC1116AS (serial) # XV3 15 00353 - We purchased and received this unit 7/6/2013 and only used 3 times. I noticed the stick on labels for the control buttons had a bubble in it and small scratch. In time, and my experience with other brands, this is a weak point and they can peel off and mostly likely will not be covered by warranty. Product registration for this unit will not be returned to the company as the unit will be replaced by the store 07/08/13. The BIG ISSUE that might be both a SAFETY AND FIRE HAZARD IS THE DOOR OPEN BUTTON. This is supposed to only open the door. And when we checked with a sales person from another store, we found out the observations that I accidentally stumbled on could be a BIG ISSUE and true. It is only to activate the door to open, NOT TURN ON THE UNIT.

I purchased a Jenn-Air microwave/convection oven in 2010. Immediate failure of touch control panel and replaced under warranty. Less than a year later, both the invector and mag tube failed. They were replaced and I had to pay $125.00 for the service call. Now, 5 months after replacing those parts, the microwave is failing to heat. The company advised me to buy a service warranty. Bad product! It’s costing me more money all of the time, and the company is as defective as the product.

I purchased Jenn-Air built-ins for my new kitchen because it is well-designed. The microwave has repeatedly broken down. The unit was bought in 2007 to match the Jenn-Air slide-in gas stove below. It has now broken down 3 times because of the magnetron which is the central part of the microwave that makes the unit heat up. The magnetron has been replaced at the end of 2008, July 2011 and now January 2013. The cost of repairs has more than doubled the original cost of the product. With matching built-ins, it is very hard to buy another replacement brand. Jenn-Air's customer service is misnamed; it has nothing to do with the customer. They are arrogant and uncooperative. Don’t buy Jenn-Air is my recommendation.

I just purchased a new Jenn-Air 27" combo microwave / wall oven unit. I was very excited. To my utter disappointment, one of the microwave features is so ridiculous that I had to return it back. The microwave after finishing its job does not shut off itself. In fact, one has to either press the cancel button or open the door to shut it off. I wonder how would the consumer safety guys can ever pass a product like this. Apart from being a safety hazard and a nuisance, it will end up consuming more energy.

My stove, model number JES8750BAS, has malfunctioned from the time it was purchased. Technicians, selected by Jenn-Air, have been to my home more than 6 times to repair the stove and oven. Each time that they made a house call, I was charged a service fee despite the fact that they keep replacing the same part every visit! I have been inconvenienced several times a year (without the use of my oven and stove for my family of seven). I am very angry and disappointed at the service that I have received on this item that is supposed to be "a high-end appliance." In fact, another technician, who was here yesterday, diagnosed the same part was damaged and needed to be replaced. However, he found that the reason the touch panel is burning out continuously is due to a defective door seal! Of course, once again, I was not only charged for this visit but for the replacement of this part as well! Needless to say, I am not happy! Jenn-Air has offered no reasonable solution to my ongoing problem, nor have they offered to replace this lemon product that I regret spending my hard-earned money on!

Jenn-Air built in oven with microwave - In December of 2010, we remodeled our kitchen. We had an old Jenn-Air cooktop and oven that had served us for 20 years with no problems, so I replaced all of my appliances with Jenn-Air. Beware consumers. This company is now owned by Maytag and the appliances are terrible. Microwave is less than 2 years old and the Magnetron have gone out. I called Jenn-Air when I got an error message trying to heat something and got the worst customer service (or no service) I have ever experienced from a company. It seems it will cost me thousands of dollars in repairs and they absolutely do not care. Do not buy anything with Maytag or Jenn-Air on it!

Jennair was running a rebate program for various appliances. I purchased one appliance (range) in Aug. '11 and received the appropriate rebates. In November '11, I purchased another Jennair appliance (microwave) which qualified for a $100 rebate. I submitted all necessary documents prior to the deadline and heard absolutely nothing back for six weeks. I called the rebate service number and the woman told me that there had been a glitch and that I would be receiving my rebate with four weeks. Again, I heard nothing in the subsequent eight weeks.

My wife and I purchased a Jenn-Air JMC9158BAS Microwave along with $10,000 of other Jenn-Air Pro-Line appliances for a kitchen remodel. We had custom cabinetry built to accommodate these appliances - including the microwave - along with its accompanying trim kit. After 2 1/2 years, the microwave has a hole in it from where the unit arced and no longer works. I am extremely dissatisfied with Jenn-Air. I would never recommend Jenn-Air to anyone.

I just bought a Jenn-Air Micro. I first had to replace the door then it developed a crack inside. The repair technician painted it and it still cracked. Now, it completely died. It is something electrical but they still will not replace it. I want a new microwave.

In August 2010, I purchased a M/Wave oven wall unit to be installed in a new home that is being built. It was installed in March 2011, but it did not work. I called twice for the repair -- April 07 and May 20. Until now, it is not fixed. Every time the repair man ordered the parts, Jenn-Air shipped the wrong one. I had to be on leave twice to met the repair man. Also, my husband had to be on leave twice to met him. Jenn-Air only gave us an extended warranty because the warranty will end by the time it would be repaired. So farm there was no help from Jenn-Air. I will never ever buy another Jenn-Air products. I will also tell my friend not to buy from them because of the trouble we've been through.

Part two of Jenn-Air Convection Microwave problems: The Jenn-Air Convection Microwave was bought in February 2009 and installed in March 2009 with an extended warranty for repair added by Jenn Air when the appliance was not fixed within the year. (See part one, the French Door refrigerator saga.) In the never-ending saga of trying to get my new Jen-Air appliances working, I finally sent a complaint to the Alabama State Attorney-General's Office, Division of Consumer Complaints. Carol ** from the Executive Offices at Jenn-Air contacted me a couple of weeks ago after the third service company, Alabama Power, came out to look at the microwave and refrigerator. Neither appliance has worked properly since the day they were installed.

I called the Jenn-Air so-called customer "service" number to complain about a difficult to describe problem with my microwave/convection oven and was met with an automated "operator". This practice says loud and clear that Jenn-Air does not value its customers and does not want to hear what we have to say. I couldn't even get it to understand my last name or get me to a live operator. Don't buy Jenn-Air! I even tried to email them using those stupid online forms companies use to prevent us from knowing their email address or having a copy of our own communication to them, and it didn't even work. Don't buy Jenn-Air. They do not value their customers!

Update on the Jenn-Air appliances. The microwave, when I used it on convect on April 30, 2010, burned inside. The refrigerator is still freezing my food. I sent off emails after the repairs of April 12, 2010 stating that the temperature readout was 116 degrees and that the microwave still did not close properly and turned on by itself when the door was closed. This morning, May 4, 2010, after 3 emails and 2 phone calls to Jenn-Air's customer service line, I received a call from Jenn-Air representative **. She stated that she showed the emails to her supervisor and my appliances are working according to manufacturer specifications, that she saw the 116 degree readout and it was okay. Now, my refrigerator is hot and not freezing food. After much pleading, she condescended to arrange for service on both appliances again. I have pictures but I am unable to post them here. I have lost money on food that had to be thrown out, used electricity on products which do not work, aside from the costs of the appliances, delivery and installation. I have lost considerable hours on the phone and writing emails to try to get appliances that work.

We spent $15,000 on an entire kitchen full of Jenn-Air appliances. We paid for the top-of-the-line models, and I even had to pay the $15,000 twice because the appliance store we bought them from went bankrupt and sold out from underneath us the ones we had prepaid for.

I set the timer on a Jenn-Air microwave convection oven to time, something I was baking in my regular oven. As soon as I set the timer, a ball of fire came out of the side (internally). If I had something in the oven, I believe it would have caught on fire and possibly set my house on fire. The company will do nothing and stated that I misused the product because I put the timer on without cooking something in the microwave. It was the timer only -- I did not set it to cook. The company will offer me a 15% discount on a new one which I rejected. I will also be informing the US Government as I think this is a very dangerous product. The customer service reps were total jerks.

Purchased a Jenn Aire Microwave, JMS9158BAS Model Number which is a built in. There is a shield inside the microwave that prevents the electricity from entering the microwave. This heat shield has a hole in it. Jenn Aire gave me the number of their warranty dealer in my area. I called, it took them two weeks to come out. Now it has been 3 months and I am being told that the part is on back order. It is the size of a business card and weighs about the same.

Good news for microwave owners! I too have a Jenn-Aire microwave, and the motor quit working that controls the turntable. No one had the replacement part, as is the case of some who have written here. After 2 mos. I called Jenn-Aire, and they couldn't help me until I asked for higher supervisors to speak to.

I purchased a Jenn-Aire Microwave in l991 with a new Jenn-Aire Kitchen set. In l993, the enamel in the unit peeled away at the rollers. It was replaced in l993 under warranty. Now the new unit is doing the same thing. I called Jenn-Air and C/S referred me to call the service agent in Tucson to review the problem and contact c/s. Authorized Technical Service came for a$50.00 fee. The result is that my spray cleaner Fantastic residue is the cause. This is the type of cleaner recommended in the service manual.

I remodeled my kitchen in April 2005. I had a Jenn-Air microwave hood, dishwasher, refrigerator and oven/range installed. To date I have had to call for service a) 3 times on the microwave hood (1) keypad went dead, 2) motor went dead, 3) 2nd motor went dead 2 weeks later.) b) 2 times on the dishwasher (leaking door) and c) 2 times on the refrigerator 1) water dispenser not working 2) fridge freezing over and water stopping again. I have been stood up by the extended warranty repair service on 2 occasions afetr taking time off of work and now with the fridge out again afetr just over a year I am fed up.

Based on reputation for quality I purchased a Jenn Air range and over-the-range microwave oven; big mistake. We have had numerous service problems with the range and the quality of both products is very poor. The entire touch pad assembly on the microwave was replaced twice under warranty, and now, less than a year after the warranty is up, the touch pad has failed again. Each time I contact Jenn Air customer service I get a canned email response; This product is no longer under warranty.