Jacuzzi Bath Remodel Reviews

I purchased my home in Nov. 2025. I called Jacuzzi for a consult and unfortunately regretted the decision. It was a 2-day remodel just for the tub and shower. Let's just say they ruined what should have been a great upgrade. The installers peeled the paint off my walls, chipped my new sink. Not to mention the mess they left. They did not quarantine the bathroom all and the walls and floors throughout my house need cleaning of the dust. Two days later the basement and my unpacked belongings was full of water after they left the tub spout with a leak! Don't do it, run. They're not communicating on how they'll fix my home and clean up only that they'll replace my sink. Not to mention the mental distress this caused me in my NEW HOME!!!

We would not recommend the Jacuzzi brand to family. We discovered an electrical issue which required hiring an electrician to fix the problem. ##Contractor replaced 2 custom wooden baseboards with cheap plastic, didn't ask us if he could do so. Workmanship on a closet shelf they were to add was poorly done. They said it was the best they could do. Our electrician rebuilt the shelf to perfection.The company would not give the initial signing discount if we thought about it and called them to come back. Military/senior discounts only would apply. Workers were friendly and courteous. The house was kept neat during the construction period. All in all, hold off on filling out the contactor's paper regarding his evaluation until such time you are have enough time to use the product and to check for flaws that appear over an interval of time.

My dad remodeled his bathroom went from a tub to a shower. We were sold a fixture that could not be installed and was recalled. Took 3 tries to complete the so-called one-day remodel. Never heard from the salesman Anthony. Now the shower fixture is loose for the second time in less than a year and the warranty company is a nightmare to get in touch with. They do not answer the phone and do not call back.

They do not double check everything. The shower looked fine but the shower doors aren't even cut straight leaving a gap. My father was sick so he only got to take a couple showers and had no clue what I was talking about and I couldn't be there to have them come out. I emailed letting them know the issues and they have ignored them.

I contracted with Dreamstyle Remodeling of San Diego on 11-5-2024 to replace my 20 year old MAAX shower enclosure. This project was started due to a fall in the existing shower when pushing the door open. We decided and agreed on a 42 inch corner shower with sliding doors. After the order we were informed of a change order. The order states there will be a change in the shower doors from apollo square roller door to Jacuzzi door. The installation went terrible and took several months to complete.

DON'T DO IT - Jacuzzi farms it out to contractors and the contractors that did ours were bulls in a china shop - they ruined our floor, didn't finish off the shower, the product molded quickly, the floor of the shower already has micro-fishers in it. The product is poor, the installation was worse than poor and to top it all off Costco was promoting it. I hope they no longer are promoting Jacuzzi - worst thing we've done and it was expensive!! If I could leave this without a star I would.

I wish I could give a -zero. They're company lied about everything, the water nozzle is still leaking, dust everywhere, and lied about the 18mo promotion. I could of paid less to a shade tree to do a better job. Not worth the money.

I called called the number on tv and was referred to a local company. v A representative gave me a quote to replace existing tub and tile for $15,000. Is that what they call affordable? Also, too many commercials that are misleading about the cost for the average working person.

If you are smart, DO NOT REMODEL your bathroom from JACUZZI!!! You are better off going to Lowe’s or Home Depot. My mom got the bathroom installed since she has had a couple of knee surgeries and another health issue. She wanted to install jacuzzi. They charged so much money and DID NOT install it one day. My mom almost FELL in that shower due to the CHEAP shower. The SEATING they added she was SLIPPING. This is absolutely DANGEROUS for elderly. SAVE your elderly parents. I had to go to TARGET and buy tons of non-slip bath mats. It helped. What was the point of getting the shower remodeled if my mom kept slipping??? I HATE JACUZZI for FALSELY ADVERTISING!

3 months for 1 day installation. Was demolished on 2nd visit wrong shower pan again! Took them from 8am to 5pm even though demoed, anyone have a 1 day installation, anybody? Now not enough shower power, wand doesn't work properly. The plastic to keep water out came off in my hands. Breakdown of prices paid for product on paper for us to review this needs to change! No communication skills required to work for Jacuzzi shower remodel.

The product is nice, the problem we’ve had is with customer service. During the installation process, they damaged our newly installed linoleum floor and during our initial visit with the representative, he said that we would need a longer shower rod than what they have. The installer said the shower rod wasn’t long enough and that they would order one for us and that it would be a week. They had 4 weeks to get it right before the installation. And here we are 6 weeks later still waiting for the shower rod.

Several years ago Christina Hall began the Jacuzzi bath remodel ads on tv. I was excited by the free upgrades and the free installation. I contacted the company on the Internet and was called back by a company operating out of Pensacola, FL. Not only did I not get free upgrades or installation, they refused to install the door I very much wanted. I'm stuck with a big, ugly shower curtain rod. I was never given an itemized list of costs and will be paying for this mistake for years to come. Not a happy camper.

I was swindled. They show a competent individual to sell you on the product and then once it is time to have it installed, they have literal children installing your bathroom remodel. I am continuously let down by this company and how it runs. It has been almost a month for everything to be properly installed. I would not recommend Jacuzzi to anyone else.

We purchased the 6032 Elite Whirlpool directly from WaterTech Tennessee through their online platform. Our objective was to invest in a high-quality product to ensure enjoyment of the whirlpool for many years, particularly during our retirement. We meticulously planned the renovation and budget to accommodate this premium purchase, resulting in an expenditure of $2,610. Unfortunately, after just two years of use, we discovered a crack near one of the whirlpool's spouts. This raises concerns regarding the product's quality. While it seems unlikely that a plastic bottle falling may have caused this damage, we do not recall such an incident occurring.

Very expensive and they left a large hole they cut in my subfloor, I have to have fixed, they built a wall, but did not finish that either. Tundraland is the contractor in the Minneapolis area, they just want to get in and out, do not care about quality. We were promised a discount because they did not start on the promised date, that never materialized, and we were charged twice for an upgrade in the accessories (faucet and handles). AVOID THIS COMPANY.

The bathtub and surround are very nice, but the silicone that was place on the top for lifting up after less than a month, screws that held the grab bar up were stripped, I called the company to complain about these things, it took over 2 weeks to get someone out to do the repair, he was very nice, I also asked him about where the curtain rod was placed, he said the installers should have asked where we wanted it placed, he said he could have redone it but that would leave holes on both side that would have to be filled and could be seen. We had two bath surrounds placed one on my tenant's side and one on our side, I think for the kind of money we spent on this, they should have offered to repair the curtain rod placement.

Prior to October 20, 2025, I had contacted Jacuzzi Bath & Remodel per their online advertising to set up an appointment to discuss the renovation of my bathroom. On Oct 20th I thought Jacuzzi Bath & Remodel was coming to my condo instead NewPro, subsidiary of Renova Partners, came to the appointment. They discussed with me that they contract with Jacuzzi Bath & Remodel in providing the renovation of the project, but Jacuzzi provides the materials. After negotiating the contract with Liam **, Design Consultant from NewPro, I agree to pay a 3rd of the contract price with work to be completed in mid-December. My check was dated Oct 20, 2025 for $9,026 and cashed on Oct 22, 2025.

$21,000 for a small shower is not affordable. The shower door doesn’t stay closed and I’ve called several times to get it fixed, and no one is getting back to me. The shower seat was a disappointment, since it was too big to be installed-something I would have liked to know ahead of time. The people that worked on the shower drilled the holes wrong and covered them up with putty. Not professional.

The installation crew were professional and clean but the shower doors are misaligned so bad that every time the shower is used I have to mop the floor. HORRIBLE! I have called and e-mailed no less than 30 times, no one answers the phone or replies to the e-mails. Apparently ZERO Warranty! I Wouldn’t recommend them!

Purchased a Costco Jacuzzi tub to shower conversion. Very negative experience. Spent $25K (after Costco rebate). It took three days, not one. Has major problem with shelf/grab bar sticking out so far on one side and inside rail of glass door on the other; an average size person can hardly turn around. Scratched my slate floor and walls. Contacted both Jacuzzi and Costco with three week response time and then no help. I purchased through Costco due to their reputation. Bad choice!

This company doesn't stand by the company that they sent out to represent Jacuzzi. Instead they sent out another company to get more money for a job that wasn't done. Terrible company to deal with. Would not recommend.

Agent came to my house. Half hour pitch. Price to convert tub to shower was $17,000-$18,000! Absolutely unaffordable!!! We didn't even bother to see my bathroom. Prices are insane. Man went over the company history which I didn't need to hear. How can average people afford this?

The remodel is complete and could not paint where the installer caught to existing wall. He came back dug the clock out of the round of perimeter of the shower and then it turned yellow. Not a good experience, do not recommend!

The service was terrible with hidden fees. The work doesn't match the prices. $8,000- $22,000 for a small shower. Too many promises that's never kept, the material is the same as any other company but overpriced tremendously.

This was a huge regret. It was a dream that turned into a nightmare. A spa that can't withstand the sun and rain. After only three years of use, it became a scrap heap in my backyard. They charge a lot for labor, which isn't included in the warranty. It's a very expensive product to lose in such a short time. See the photos and draw your own conclusions.

Was quoted $22000 for a vast single shower stall (from 3rd party installation company). They use very cheap plastic materials that look terrible. Stay away and go with a reputable local company if you can.

Had two appointments. Both no shows. First one we let slide as they stated they did not have correct area code for my phone number. Fixed that. Called me again to set up appointment time. They no showed. Don't waste your time.

My most recent installation 24 hour walk-in shower went very smoothly and stress-free... From the salesman, Ben **, who made the process so easy to navigate through, was there on a snap for any questions I had, and someone who really cares about his customers! The Installation I cannot say enough about how wonderful, professional, and considerate the two gentlemen that installed our walk-in shower. From the time they started, laying down tarps so that no part of my house would get dirty to a perfect seven-hour installation and everything was left immaculately clean. There wasn't a speck of dirt on the floors. They did a fantastic job! Overall experience was smooth, pleasant and I would highly recommend this service. You will love your bathroom. We love ours!!!!

The tv advertisement about "Waiving installation Costs" got me to call. Quick response from local contractor. Came to my home did his measurements to replace two showers and nothing else. One was already a shower the other was a tub/shower. Fiberglass or whatever they used in the 1975 time frame. He quoted me $18000-20000 for EACH shower. I had them both replaced for under $11,000 TOTAL for both. I would hate to see what the cost from Jacuzzi would have been if they weren't "waiving" installation costs.

The sales man stated the installers go through their program they are certified etc etc etc. None of this is true they are a third party most non speaking English and they did a very sloppy job. I do not recommend this company and they are way over priced.