Jacuzzi Reviews

Purchased tub in 2013, in 2019 developed a leak from door. Since then multiple calls, wrong parts sent, over $1000 in plumber fees, tub still leaks. So I haven't been able to use this tub since 2019. I call every couple of months, put on hold, finally hanging up (longest time on hold 2 hours). Lately told Manager was aware of problem, she would get back to me. Been a year and still waiting. Life Time Warranty is useless.

After my experience with Jacuzzi’s bath remodel service, I cannot recommend this company for anyone looking for solid, long-lasting results. While they may be good for cosmetic upgrades, their approach lacks the depth and durability you’d expect for a major home renovation.

I had a bath to shower done last week. Although there was glitch with the plumbing inspector coming the next day, and not being notified that the job could not be completed the next day, till later in the day, I am very happy with my new shower! Feels like a 5 star hotel! My sales rep. Eric ** was very knowledgeable, helpful, and friendly! The installers, Kenner, Mark, Tulio and Sinval were all very friendly and they were excellent at their craft. Thank you.

Shame on Costco for using such a poor vendor to represent their company. From contract signing it took almost 3 months for the install. Paid a premium price and expected Costco quality. Just like others have mentioned, wrong materials and accessories were on the order. Took weeks of my personal follow-up to get the right items. City inspector never showed up. I still have a patched hole in a bedroom wall waiting and waiting for them to repair. Also, have YET to receive my Costco gift card. DO NOT USE THESE CLOWNS FOR YOUR BATHROOM REMODEL. RUN AWAY!!!

Excellent return policy gives peace of mind. Though I didn't end up needing to return anything, it was reassuring to know that the process would have been straightforward if I had. Great quality and top-notch service!!!

Great value for money! I was pleasantly surprised by the reasonable prices of the bathroom fixtures on this site. I was able to upgrade my entire bathroom without breaking the bank. Highly recommended!!!

I just need a little tiny spare part... just the little plastic label with the company name which is glued in the spa... and so I made a contact to Jacuzzi. I got a mail with a case number and the information that an agent will take care and that I can give additional information by answering the mail. Well, I remind them 3-times and until today (since 6 weeks) no answer. This is for sure a very bad customer service.

I purchased a J-495 jacuzzi. The top controller unit was replaced twice and now it is broken a third time. The waterfall lights stopped working. The company does not provide assistance to the buyers. They only support the certified dealers.… Well the dealers in my area for 100 miles do not like dealing with them either. They don’t get paid from Jacuzzi. None of them will warrant the replacement if it is out of the factory warranty time frame because Jacuzzi will place nice with them. We had dealers outright turn us down. Total waste of money and time. I would have been better to go with a cheaper spa unit and buy two more for backup than for the price that I for this pile of junk. You think with the name and price that it would be quality with service after, but that is not the case with Jacuzzi.

The service provided by Liz, the Jacuzzi associate in the Barrie store, was impeccable. She followed up quickly on delivery and other issues, and was most pleasant in our conversations. I would rate her service as A+. I would highly recommend the Barrie Ontario store, and particularly Liz, to anyone who is interested in acquiring a hot tub.

Purchased 32 inch wide Jacuzzi bathtub and the basin cracked right in the middle. They had a third party company come out to verify my claim. I also spoke to numerous customer service reps and no one is willing to help me with the warranty claim.