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I purchased a J-495 jacuzzi. The top controller unit was replaced twice and now it is broken a third time. The waterfall lights stopped working. The company does not provide assistance to the buyers. They only support the certified dealers.… Well the dealers in my area for 100 miles do not like dealing with them either. They don’t get paid from Jacuzzi. None of them will warrant the replacement if it is out of the factory warranty time frame because Jacuzzi will place nice with them. We had dealers outright turn us down. Total waste of money and time. I would have been better to go with a cheaper spa unit and buy two more for backup than for the price that I for this pile of junk. You think with the name and price that it would be quality with service after, but that is not the case with Jacuzzi.
The service provided by Liz, the Jacuzzi associate in the Barrie store, was impeccable. She followed up quickly on delivery and other issues, and was most pleasant in our conversations. I would rate her service as A+. I would highly recommend the Barrie Ontario store, and particularly Liz, to anyone who is interested in acquiring a hot tub.
I would rate the service from the factory as C- at best. When I received the hot tub, I could only get a couple of feet of the electrical cord out of the tub surround. The cord was wedged under one of the metal structural supports of the tub. After much pulling, I managed to dislodge it. In addition, the water (waterfall) feature did not work as I could only get water to trickle down the two spouts. This issue required a service call/visit, which was arranged quickly. The problem was similar to the electrical cord issue as the pipe feeding the two spouts was wedged under the tub. The problem was solved two weeks after the hot tub delivery. Obviously, the factory needs to better inspect hot tubs prior to delivering them as both issues that I experienced were highly visible. Pierre **
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Purchased 32 inch wide Jacuzzi bathtub and the basin cracked right in the middle. They had a third party company come out to verify my claim. I also spoke to numerous customer service reps and no one is willing to help me with the warranty claim.
Replaced a very old toilet to attempt to conserve water. SHAME ON ME!!!! I would give my plunger arm for my old toilet. Once a week the toilet - Jacuzzi Model SW07959 from Lowe's fails and MUST BE PLUNGED. Former toilet had not needed a plumber's helper in 20 plus years. ONLY A FOOL WOULD BUY THIS USELESS PIECE OF CRAP. $189.00 flushed down the hole at Lowe's. I got a CRAPPY deal. I would like to put this toilet where it belongs. Remember - 1 piece Jacuzzi (Lowe's model) SW07959 - TRASH.
Flush valve stopped working properly after about 2 years. Have to hold lever until valve decides to flush and water saving button does not work at all. Purchased @ Lowe's Canada. They have no parts? Took about 3 months to find out from Jacuzzi that I had to order flush valve from Switzerland?
Bought shower faucet at Lowe's. Worked for 2 months then began to slow in redirecting water to the shower when pulling up the pin. Then it stopped working altogether. Removing it showed the little plate is loose and not blocking the flow of water back to the shower. Poor quality
I purchased my new Jacuzzi bath thinking that I would get high quality service because I thought this company was a premium company. NEVER!!! My bath was splashing out water over ceilings, floors, walls so I called customer service and explained this. They asked if all water was above the jets and yes they were. So I asked them to send me an engineer because they felt the jets could be misaligned. After the booking they sent me an email stating that if there was no fault I would be charged £125.
I called back and asked why they sent me this email and they said it didn't apply to me because my bath was new and it's still under warranty. When the engineer arrived he said although the jets were covered with water the bath must be filled so that the headrest is half coved too which is nearly to the top of the bath. It is so ridiculous that when my husband who is a heavy man gets in the bath overflows. The engineer said that this is not chargeable but the next day customer service sent me a personal email to say I have been charge. Jacuzzi has since been harassing me for the money. This bath IS NOT fit for purpose. Jacuzzi is not following their warranty terms and condition. They are unlawful taking money for a service that should not be charge.
At this time I am not convinced where my problem lies so I’m more so making an inquiry. We gutted our bathroom to bare studs and rebuilt a gorgeous bathroom using a non jetted Jacuzzi soaked tub and bought the Duncan series shower/sink faucets and drains. I am about 6 months post completion now and have been smelling a wet towel mildew smell coming from somewhere. I have crawled around floors, looked at floorboards from underneath in the basement, I’ve removed the exhaust fan, and I keep coming back to the sink drain. I’ve poured bleach down it several times but I can get it to go away. Has anyone experienced something similar? My gorgeous fancy bathroom can’t continue to have this smell. Any help/insight would be very much appreciated.
We have a Jacuzzi brand toilet that plugs up CONSTANTLY! This happens so frequently that when we go to do our no. 2 business we actually have to stop, flush... pray that it goes down before we can finish our business. 90% of the time it plugs up! What makes it more unreasonable is there is only TWO of us living here! Don't ever buy this brand of toilet! IT IS THE WORST!
Also, I just found out why I’ve had water flowing into my Kitchen from the Jacuzzi Primo Jetted Tub. I figured it was a drain problem (drain at bottom of tub) improperly installed by an NJ Licensed plumber. It’s a fiberglass forming problem on the underside of the drain hole. After I removed the drain (top and bottom) I felt around the underside of the drain hole. I can feel a V notch where the rubber gasket would sit against the bottom of the tub and your extremely expensive tub drain. It is due to poor work control (as also the cracked jets may be referred to in previous email). What can be done about this. The tub has been installed. It doesn’t leak when a shower is taken, only when the tub is filled and drained. This lack of quality control should not have happened. Didn’t anyone look at this drain before it got shipped out? Same email sent to Jacuzzi. Too early for an response.
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