Jacuzzi Reviews

Do not buy a Jacuzzi tub because if something goes wrong with it they will not honor their warranty. They say they will but you have to jump through hoops. I've been trying to get warranty satisfaction since December and I am getting the runaround from these people. They say they're going to refund my money which is close to $10,000 and they're dragging their feet. So I recommend not using jacuzzi if you want to do anything with your bathtubs.

We would not recommend the Jacuzzi brand to family. We discovered an electrical issue which required hiring an electrician to fix the problem. ##Contractor replaced 2 custom wooden baseboards with cheap plastic, didn't ask us if he could do so. Workmanship on a closet shelf they were to add was poorly done. They said it was the best they could do. Our electrician rebuilt the shelf to perfection.The company would not give the initial signing discount if we thought about it and called them to come back. Military/senior discounts only would apply. Workers were friendly and courteous. The house was kept neat during the construction period. All in all, hold off on filling out the contactor's paper regarding his evaluation until such time you are have enough time to use the product and to check for flaws that appear over an interval of time.

They do not double check everything. The shower looked fine but the shower doors aren't even cut straight leaving a gap. My father was sick so he only got to take a couple showers and had no clue what I was talking about and I couldn't be there to have them come out. I emailed letting them know the issues and they have ignored them.

I wish I could give a -zero. They're company lied about everything, the water nozzle is still leaking, dust everywhere, and lied about the 18mo promotion. I could of paid less to a shade tree to do a better job. Not worth the money.

3 months for 1 day installation. Was demolished on 2nd visit wrong shower pan again! Took them from 8am to 5pm even though demoed, anyone have a 1 day installation, anybody? Now not enough shower power, wand doesn't work properly. The plastic to keep water out came off in my hands. Breakdown of prices paid for product on paper for us to review this needs to change! No communication skills required to work for Jacuzzi shower remodel.

The product is nice, the problem we’ve had is with customer service. During the installation process, they damaged our newly installed linoleum floor and during our initial visit with the representative, he said that we would need a longer shower rod than what they have. The installer said the shower rod wasn’t long enough and that they would order one for us and that it would be a week. They had 4 weeks to get it right before the installation. And here we are 6 weeks later still waiting for the shower rod.

Bought new hot tub for 6k... computer came up error when turned on. Never was fixed properly... Customer service kept having excuses for not SHOWING UP. SOLD the JACUZZI JUNK TUB for 500. Broken three months old, paid 6K. Got 500 THREE MONTHS later from JACUZZI and THE KRISTINA MARRIED FOUR TIMES AT 40... TRASH!!

I was swindled. They show a competent individual to sell you on the product and then once it is time to have it installed, they have literal children installing your bathroom remodel. I am continuously let down by this company and how it runs. It has been almost a month for everything to be properly installed. I would not recommend Jacuzzi to anyone else.

We purchased the 6032 Elite Whirlpool directly from WaterTech Tennessee through their online platform. Our objective was to invest in a high-quality product to ensure enjoyment of the whirlpool for many years, particularly during our retirement. We meticulously planned the renovation and budget to accommodate this premium purchase, resulting in an expenditure of $2,610. Unfortunately, after just two years of use, we discovered a crack near one of the whirlpool's spouts. This raises concerns regarding the product's quality. While it seems unlikely that a plastic bottle falling may have caused this damage, we do not recall such an incident occurring.

This was a huge regret. It was a dream that turned into a nightmare. A spa that can't withstand the sun and rain. After only three years of use, it became a scrap heap in my backyard. They charge a lot for labor, which isn't included in the warranty. It's a very expensive product to lose in such a short time. See the photos and draw your own conclusions.