Jacuzzi Reviews

I wish I could give a -zero. They're company lied about everything, the water nozzle is still leaking, dust everywhere, and lied about the 18mo promotion. I could of paid less to a shade tree to do a better job. Not worth the money.

3 months for 1 day installation. Was demolished on 2nd visit wrong shower pan again! Took them from 8am to 5pm even though demoed, anyone have a 1 day installation, anybody? Now not enough shower power, wand doesn't work properly. The plastic to keep water out came off in my hands. Breakdown of prices paid for product on paper for us to review this needs to change! No communication skills required to work for Jacuzzi shower remodel.

The product is nice, the problem we’ve had is with customer service. During the installation process, they damaged our newly installed linoleum floor and during our initial visit with the representative, he said that we would need a longer shower rod than what they have. The installer said the shower rod wasn’t long enough and that they would order one for us and that it would be a week. They had 4 weeks to get it right before the installation. And here we are 6 weeks later still waiting for the shower rod.

Bought new hot tub for 6k... computer came up error when turned on. Never was fixed properly... Customer service kept having excuses for not SHOWING UP. SOLD the JACUZZI JUNK TUB for 500. Broken three months old, paid 6K. Got 500 THREE MONTHS later from JACUZZI and THE KRISTINA MARRIED FOUR TIMES AT 40... TRASH!!

I was swindled. They show a competent individual to sell you on the product and then once it is time to have it installed, they have literal children installing your bathroom remodel. I am continuously let down by this company and how it runs. It has been almost a month for everything to be properly installed. I would not recommend Jacuzzi to anyone else.

We purchased the 6032 Elite Whirlpool directly from WaterTech Tennessee through their online platform. Our objective was to invest in a high-quality product to ensure enjoyment of the whirlpool for many years, particularly during our retirement. We meticulously planned the renovation and budget to accommodate this premium purchase, resulting in an expenditure of $2,610. Unfortunately, after just two years of use, we discovered a crack near one of the whirlpool's spouts. This raises concerns regarding the product's quality. While it seems unlikely that a plastic bottle falling may have caused this damage, we do not recall such an incident occurring.

This was a huge regret. It was a dream that turned into a nightmare. A spa that can't withstand the sun and rain. After only three years of use, it became a scrap heap in my backyard. They charge a lot for labor, which isn't included in the warranty. It's a very expensive product to lose in such a short time. See the photos and draw your own conclusions.

My most recent installation 24 hour walk-in shower went very smoothly and stress-free... From the salesman, Ben **, who made the process so easy to navigate through, was there on a snap for any questions I had, and someone who really cares about his customers! The Installation I cannot say enough about how wonderful, professional, and considerate the two gentlemen that installed our walk-in shower. From the time they started, laying down tarps so that no part of my house would get dirty to a perfect seven-hour installation and everything was left immaculately clean. There wasn't a speck of dirt on the floors. They did a fantastic job! Overall experience was smooth, pleasant and I would highly recommend this service. You will love your bathroom. We love ours!!!!

The tv advertisement about "Waiving installation Costs" got me to call. Quick response from local contractor. Came to my home did his measurements to replace two showers and nothing else. One was already a shower the other was a tub/shower. Fiberglass or whatever they used in the 1975 time frame. He quoted me $18000-20000 for EACH shower. I had them both replaced for under $11,000 TOTAL for both. I would hate to see what the cost from Jacuzzi would have been if they weren't "waiving" installation costs.

I bought a home that included an installed Jacuzzi brand walk-in tub with jets. I have called the company many times to have someone come out and do a service maintenance and check the system out since it's about 6 years old. The Jacuzzi company never responds to my requests for service. So now I have a tub I really do not use that's sitting idle most of the time because I have no idea how functional the system is.