Jacuzzi Bath Remodel Reviews

We would get at least weekly calls from Jacuzzi or emails giving us updates on where they were with getting the materials and getting things fabricated and where we were in the installation queue. Really, really good about communicating. We were very impressed. The financing arm was good. They were Johnny-on-the-spot to say, “Here's the consumer portal. This is how it works. This is how your contract with us will work.” You can go out and check your stuff at any time. We always got an email from them.

Once the work started, the materials were purchased, we got emails from the lending company asking us to approve the purchases. We hadn't changed our mind. We got two emails from them, one approving the purchase of the materials, and the other was a sign-off that the installation was successful and that we would pay for the labor. That was good.

When they were getting ready to install, we got a call from Jacuzzi three weeks in advance, so we could set up a specific time. We got another call a week in advance to let us know who will come out. The guys showed up at 8 o'clock in the morning, and they were done by 5 o'clock. It was like nobody had ever been there. Everything was cleaned up. They vacuumed out the bathroom. They got all the crap everywhere. And the shower was in. The lead on the install team walked us through, explained everything to us about how everything worked, how the warranty worked, what cleaners not to use, had handouts showing us what cleaners not to use because you didn't wanna avoid the warranty using the wrong kind of cleaner. It was good information.

Half an hour after they left, we got a call from Jacuzzi saying, “How’d they do? And what can we do better? And would you recommend us?” We told them that the only thing that that we thought that they could have provided would be a handout on using the different settings, because it's different than the shower we're used to. But it was easy once we got into it. It looks a lot more complicated than it was. But they called half an hour after to see, how was the team? Were they polite? Were they thorough? Did they do everything they needed to do? And yes, yes, and yes.

It's a gorgeous shower, and it's easy to use. It's nice to be able to step into it without having to step over. So, you feel a lot more comfortable. Because we're 70 and we each have mobility issues, we got the grab bars. We picked out the shelves that go in, and they double as grab bars. Plus, we got grab bars. We also got the drop-down seat, which is amazing. We also got a handheld wand feature that we wanted. You can always grab on to a grab bar in there. They're handy and sturdy.

The installer told me the seat was rated up to 325 pounds. The seat is sturdy. They put it at exactly the height we wanted it. We asked them if they could raise the shower curtain rod because we opted not to have doors. But when we did the design, our designer said, "How about if we just make the shower a little wider so it's more spacious?” Which made all the difference in the world. Most walk-in showers are narrow across them, so they always feel claustrophobic. This feels extremely spacious. It was 4 inches that they added. We have a small lip. We got a 4-inch lip on the shower, which you can still use with a wheelchair if you need to. Also, the shower is easy to clean and keep clean. You just spray it down with your spray of choice, as long as it's one of their recommended ones. They don't recommend a brand. They recommend a type.

I'm 83. I had a tub that I had to step over to get into, and it just wasn't very safe. I ended up using the shower that I had next to it, which is just a regular single-person shower, and it was fine enough for me to fit into. I did miss my tub, and I still do, but I'll get over that. Safety is more important. Jacuzzi sent a representative out, and he showed me all the options, which I ended up getting a few in the shower, and it just grew from there. The installation process was good. The installers were great. They were very helpful, and it went okay. There was a part that had to be ordered. It was the pan for the shower. They said it would take two to three weeks, but it ended up taking four weeks.

The only discrepancy I had with the whole project was that I kept calling in because two weeks had passed and nobody had called me, and the only answer I got was, “We'll call you as soon as the part gets in.” I said, “The part was due in, and how much longer is it going to be?” They said, “There's a delay on it, and we'll just call you when the part comes in.” I said, “Okay.” But then it went on, and nobody called. The communication at the beginning wasn't good. But the installers were great. The installation was good. And once it got installed, it moved along from there.

Having the Jacuzzi shower made my life safer, as I'm a senior. And taking the bathtub out was a big job for those guys. They were wonderful. I got the rain-head for the shower. I got the handheld. I also got a built-in shelf in the center of it, and then I got some shelving on each end that goes in the inverted D in the corner, which I can put my shampoos on. I also got a grab bar and a bench. Everything in that shower is aimed towards safety and convenience.

It was approximately May 20th that I signed a contract, and I received weekly emails from Jacuzzi saying, "Project continuing forward." I already knew that it was going to take four to six weeks. At approximately the six-week mark, I got an email saying, "Get ready for your installation." But what installation? So I called Jacuzzi and they said that they would have somebody from installation call me. But I never got a call.

I let it go for a couple of days. I called Jacuzzi and told them, "Still waiting for an installation date, waiting for a call.” They said, “Oh, yeah, we'll have somebody call." But no one called. That continued for the next two weeks or so. I kept telling them that I had been calling, and there's a record of my calls of all of these inquiries. I wasn't getting any emails at that point. There were no updates in email after about the six-week mark. No installation date in limbo. No one calling me. No one to give me a date.

I finally got a date, and it was on a Thursday. I was not fully convinced that I was going to have an installation the next week. I was expecting a call on Friday, saying, "Oh, we'll be there next week." Then I got a text over the weekend from the install supervisor saying, "We're going to be there on Monday, bright and early." So, I confirmed that was fine.

I was surprised because up to that point, I'd gone two weeks without any communication at all. At that period of time, as a customer and somebody who had already put down 50% on a $20,000 job, it was discouraging. If I had just continued to get emails from Jacuzzi, they didn't even have to be from the installation people, they just needed to say, "We're still working on getting you an installation date, and somebody will call," and that would have been fine. But as it was, I had to keep calling, and I never got a call. So, that's a central point of a fall down in the customer service experience for me. It took eight weeks for me to go from contract to install, which is fine. I was already expecting four to six weeks. It's not the time span that was my concern. It was that after a point in time, I stopped getting regular communications.

The installation was fine. The guys were professional, friendly and informative during the install. They were on time every day. They didn't make a mess. It went without a hitch. The customer service was good up to a point. The website sucked. There was no information there at all. There was no way to chat with anybody. I had to really look deep for the local installer because I did try to contact the local installer, and it flipped back to the Jacuzzi customer care when I called the local number. So, the website needs more customer care on it. But overall, I would have no hesitation about recommending Jacuzzi to my neighbor.

The salesperson wasn't pushy. We laid it all out; he walked through with me. Because I wasn't going to buy that day. We had an independent contractor who kept telling us he was going to come over, but he never showed up. And when we got done with the whole process, and he gave us the estimate, I asked him if he could give me some time to talk to my husband, and he did.

He had a phone call to make. So he went out to his truck, and Bill and I talked, and we decided that we needed it to get done right away. And they couldn't do it right away, but they said they could do it within six weeks. The other thing was Jacuzzi told us that it would be done in a day, and that was another thing. We only have one bathroom. So you need that one-day thing. But the guy came back, and we made our decision to go ahead with it.

We did the shower, and we did the seat. We did the grab bars, and those grab bars come with it. We did the corner shelving, too. We didn't feel like we could afford to do any more fancy stuff. They have a tray that I might have liked to have had, but it wasn't that big a deal to me. And he doesn't get so anxious when he has to take a shower now, which is wonderful.

Installation couldn't have been any more perfect. Those guys came in. They were very polite. They asked if they could use the patio to set things out on, and we told them, absolutely. They brought all of their equipment up onto the patio. Whatever they moved, they put back at the end of the day. They were in and out of our back door, getting things and taking care of things.

They were not loud. They had some music going on that I could only hear when I went to the back of the house where our shower is. They were courteous. I offered them something to drink; I told them where it was, and I told them to help themselves. They were just very nice, young men. There was one other thing they did: throughout the process, they would ask me if I wanted to look, which I did. Several times, I went back and took a look at what they were doing, and they were so efficient and cleaned up at the end and cleaned up the patio at the end. Couldn’t ask for more.

Also, I've had a spa tub in my house. We bought a semi-custom home and that was already in it. We never used the Jacuzzi feature because we never used the bathtub. But Jacuzzi has been around for a long time, and it's a good and reliable brand. Plus, they could do it fast. They had materials that would match exactly what I wanted to do, and by using my Costco card, I knew that I would get money back. Because I signed the deal that day, I got a nice discount on doing it, and they offered me 12 months of free financing. I was prepared to just write a check for the whole thing, but when you get free financing, you’ve got to take advantage of it.

I wanted just the plain, bog-standard almond because I had just painted my house a very similar color, and the second bathroom is a powder room and guest bathroom. It's tiny, only five feet by eight feet. Removing the shower curtain and having a glass shower door would allow the light from the window not only to brighten the bathroom, but also to make the hallway brighter. So, I was thrilled. The rep told me I'd have to wait four to six weeks for the product to be made because the plain almond isn't the most popular choice, so it would have to be manufactured. And I said it was fine. But I didn't have to wait that long.

The guys who came and did the work were amazing. There were three of them in a five-foot by eight-foot bathroom, and they kept the door closed all the time so the mess wouldn't get into my house. I don't know how they did it, especially during the heat wave. It must have been 125 degrees in that bathroom. They didn't do it in one day, but I didn't think they would.

One of the things I was happy with was that when they took everything out, one of the installers called me over and showed me a little spot on the outside wall where you could see light coming in from the inside, which totally freaked me out. He told me not to worry and that it was all going to be redone. When they cleaned out the P-trap, they went all the way down to the actual sewage connections, the city pipes, and redid everything. I love the little detail on the finishing around the window with the little squares in the corner. I had to pay extra for a built-in shelf, and I was expecting some little thing that was eight inches wide and 12 inches tall. Instead, I got a great big, beautiful shelf with the two spots on it. I was amazed and I couldn't be happier.

One complaint I have is just a design feature. The shower head is just a shower head and I'm going to have to replace it and buy one with a handheld connection. I don't know if Jacuzzi offered it, but I don't remember him suggesting it to me, so I don't think they did. The other thing is the silicone the installers used when they were gluing everything into place has a life of its own and gets everywhere. It's all over the glass. I've had people come out here twice to clean it, and the silicone is still making my shower door look a bit smeary. You clean it in one spot and it just moves to another. The silicone thing is an issue for me even though most people don’t even notice it.

The week before last, I got another call from Jacuzzi as a follow-up. Last Tuesday, somebody was supposed to come to re-clean the glass between 9:00 and 11:00, and I waited all day. Nobody came and nobody called, and I was going to call. But other than that, I'm 1,000% happy. I’ve recommended Jacuzzi to my best friend. We both moved to Nevada, and she just bought a house and is a Costco member, so she is going to talk to Jacuzzi.

When the guy came out to do the presentation, he was knowledgeable about Jacuzzi and the company itself. He gave us all the history about the company and about all the products that they have and the description of everything, like how the materials are made and what kind of materials they use. Even every step by step and what they can do and every detail. He also answered any questions that we had. It is a little expensive, but it is good quality stuff. There were options available that were lower. But we got the expensive stuff because we're gonna remodel it once, so might as well get the good stuff.

The installation was good. There were two people who came, and they put down covering over the carpet, and checked out everything in the bathroom that was out of their way. They set up their little table with all the things that would have to go in the shower and asked me to verify that they had faucets and those new things. Then they started in, and they found that there was a leak in the ground, and they took care of that. We really like the final product. The color is good. It goes with the house. The kids liked it, and it was easy to step into. The biggest benefit is being able to just walk into the shower and not have to worry about gliding over the tub. I'm very happy with it. I would go with Jacuzzi again.

As far as the product, we went with basic options. I don't think we had too much added features. We upgraded some of the hardware. We had the grab bars. We had the shelves as well. The installation was quick and easy. They showed up when they said they were going to show up. Then they finished by about 3:00 PM. Everything was fine. I liked the people that came to do the install. They were very friendly and very efficient. They did a really good job. They were very helpful in helping us answer our questions and make sure that it was smooth. I would recommend Jacuzzi Bath if people are able to afford it. The pricing is competitive, but it's not cheap either. So, I think it could be done for less, but it is a good deal, and having it done through Costco made it really easy for me.

After that, we had to wait over a month for them to come back, which was ridiculous. The whole time they were selling us this, it was like, “You only have to call this person and that person.” I said, “Okay. Great. This should be simple to fix.” It was an easy fix, but we had to wait over a month to have it fixed, which was very disappointing. I didn't understand why it took so long. I know they had the part in stock. And it took them less than 10 minutes. So, it wasn't like it was a big project where, for scheduling, they needed a whole day.

The only thing that I was dissatisfied with is they recommended a company to do my doors because I got two-sided glass, and they didn't do two-sided glass. They only did the front. The company that they recommended was sorry. They just took so long to get my glass put in. So, I just started enjoying my shower. My shower was put in the 28th of July. It's almost the 28th of August, and I'm just not going to use it tomorrow. They could have made sure my glass installation was done quicker. They could follow up. They didn't follow up.

I liked the product because I wouldn't have problems with cracking. There will be no tiling, no grout, and it was seamless. I actually chose from floor to ceiling. So, it was the whole surround. The sales rep was great, very engaging, very knowledgeable and very informative. The two gentlemen were very knowledgeable as far as with the installation. It took two days versus the one because I do have an older house. So, I appreciated them taking the time. There was some extra damage, but it was taken care of, and they were upfront about it taking a little longer. They were very knowledgeable. I was very pleased with the results.

There were more than two hours that these guys had to deal with the darkness and the heat. It's an inside bathroom, no windows, and they did a terrific job. They were well trained. So, that aside, the job should have been done between 4:00 and 5:00, and they didn't leave here until 7:00 PM. The job did get done in a day's time, but it was one problem after another, through no fault of theirs or mine. I like the quality and workmanship and all of it. I feel safer because I have the handles now.

The installers came out and set up out in the yard. Then, they came in and started tearing things down. They thought they saw some asbestos, but it turned out to be the foam because I had insulation put in the walls. They took the tub out and took everything down to the bare walls and replaced it with their material. The installation took longer than expected but I like the final product. I can get in and out without having to climb over that tub. I don't have to worry about falling. And I have a seat if I wanna sit. Jacuzzi did great. The shower is holding up and didn’t fall down on me. The price was a little bit more than I expected. But I knew when I sat down that it was gonna be high.

The normal demo and rough installation person had to take the new shower pan out. I said, “Why did you get it out? We were looking to get a bigger one anyway.” The installer said, "We could have done a bigger one any time you want.” In his favor, he said, "If you want a bigger stall, let's get you a bigger stall. It'll add a couple weeks.” We said, "Okay.” He fixed the problem and then got us what we wanted. He turned a potential obstacle into a win. The installation took about five weeks. The only reason it took so long was that they had to get a bigger pan. They had to make a lot of changes to the dimensions, which is understandable. But they fixed it, and it looks great. And we're happy. We love it. We'd recommend Jacuzzi to somebody else.

The installation team was thorough. When they were here, they were efficient. They were very friendly. When they left our bathroom, the floor was cleaner than when they got here. They did a good job as far as that stuff goes. They were very conscientious. They offered to put on booties. They laid down drop cloths throughout the whole house. We were thoroughly impressed.

I had no real reason going with Jacuzzi Bath except I liked what I was seeing on the television. I knew it would be ridiculously priced, and it is. Bath Fitter was about 9,000. The one downstairs was a huge Jacuzzi that they cut up and got out of there. That was about 13,000. This one, unfortunately, is 15,000. And I just bit the bullet and went along with it. Installation went fine. There were two people here, a young man and a young lady. They did a very good job. Everything looks beautiful, and we found no problems at all.

The salesperson who came out was fine. He was very factual and very accommodating. First, I got excited, and I thought I'll get a bathtub too. Then, when I saw how much it was, it was like, “You get a 10% Costco shop card.” I don't want a $3,000 Costco shop card, and I didn't want to spend that much money either. I just said, “You need to take the bathtub off.” And he did. He was fine about it, but it took a lot of additional paperwork to go through that. It wasn't just like crossing off that line and recalculating it. He had to start over from scratch. And a couple of times, Costco billed me for that, and I had to call and tell them, “No, I did not get the bathtub.” Twice that happened. And then I called Jacuzzi.

The installation went perfectly, though. There was a two-day delay. It was supposed to be installed on a Monday. They couldn't come till Wednesday. But the two guys who came and did it took two days. But I watched them carefully, and I'd go in there and look, and I could see that their workmanship was really good, and they showed me the different steps. I told them what I was worried about, what was behind the walls, or if there was mold back there, or their installation process. And they were very good about that too. They left it clean. Both of the days, they were very considerate about how they left it and the cleanliness and what I wanted.

My daughter and my grandson were well pleased. They chose what options on each remodeling job as far as a shower rack or a soft-close door. The downstairs got the soft-close door, and the upstairs got a shower curtain. We took advantage of the discount on both projects. We had the offer that it was interest-free for a year, and that was of interest to me since I was doing the financing on it.

It is very expensive, but we took into account how fast the job was going to go. So, we thought that was worth a little bit, and it was no hassle. We thought that was worth a lot, too. Then when I saw what they did, when they had to rebuild the walls, they did a lot, but I still think it was just a tad bit more than I would have liked to have paid.

However,  I had two other companies' estimates, and they all included the shower door and Jacuzzi's did not. I had to get it separately. They had recommended a company, but I got my own. But the fact that it wasn't included with my price the way they advertised. They said it comes with a shower, and it didn't, because it was just a small shower stall instead of a bathtub.

One thing happened after they left. About two weeks after they left, the curtain rod came off the wall. So, I just had to call them up and say, "Hey, your curtain rod doesn't want to stay up there.” A few days later, they had a technician out there, and they put a brand-new rod up. To the best of my knowledge, there’s no extra charge for that. Check Jacuzzi out. They do a good work.

The installation took longer than expected. The issue is with the plumbing inspection. The inspector comes every other day, two different times during the week, and the installer didn't know he was coming. When he did come, he wasn't ready for it. There was a bit of a communication issue between whoever set things up and the installers. We had to wait an extra day. So, instead of two days, it was a four-day job. There could have been a better communication between the people who set up the installation and the inspector.

The installer was really a nice guy. I liked him. Some of the things he did in the installation were not as I had hoped. When he got the acrylic fitted into the enclosure, the line at the top between the ceiling and the acrylic was wavy. He said, "Well, the ceiling goes down there, but it doesn't look as big as it should have.” Then he had one panel, he put on another one, and the joint was uneven when he put that adjacent joint. The joint was different. Still, overall, we're happy and we enjoy the shower.