Home Depot Roofing Reviews

After several attempts at rework the roof still didn't look right and their Field Installation Manager comes out. He looks at it and tells me that the installers didn't use a starter strip on three sides of my house. The installers come back and slide a three inch strip of roofing material under the shingles with no sealant or nails and tried to pass that off as done. The next attempt, a starter strip was used, but no nails. The installers did come back to put some nails in, but I don't think they went by the pattern in the instructions. Save yourself a lot of money and headache and don't go with Home Depot.

Now I believe that Home Depot counts on customers not being able to do this by themselves which allows HD to get away with such poor installations. Nearly all of my emails outlining installation deficiencies after I signed contract have gone ignored. Home Depot's project manager acknowledged receiving my emails when we spoke on the phone, but they are very careful about not generating a written record and they do not respond via email. I signed contract in June-2018. New shingles were installed in August-2018.

Now in October-2018 these are the remaining installation deficiencies: Missing and broken drip edges or drip edges nailed into rotted decking that was supposed to be replaced. Roof deck not repaired per contract - instead of replacing rotted decking, they installed metal flashing over rot and then shingles over that. There are missing shingle starter strips. Garage leaked heavily which was repaired with my old shingles and left that way (ie they ran out of shingles that I purchased). There are missing ridge vents. Shingles not nailed on nailing line with nails not fully embedded. There are humps in new shingles because shingles were not lapped correctly, old nails were not removed or pounded down entirely and rotted roof decking was not repaired with new plywood.

After I expressed much concern prior to shingle installation, they installed new shingles on a flat roof with a 1:12 pitch. Shingle manufacturer, GAF strictly says that the minimum roof pitch for shingles that I purchased is 2:12. So the shingles (but mostly the deck) on flat roof are guaranteed to fail. I also purchased new gutters from Home Depot under a separate contract. Now that Home Depot is delaying completing and curing the roof installation deficiencies, this is delaying new gutters. My house has been without rain gutters since the new shingles were installed and now when it rains, water is pooling next to and penetrating basement walls. Large part of my house is over 100 years old and the old stacked stone foundation walls are taking on excess water.

I have been very stressed as a result of this experience with Home Depot. Interestingly, I chose Home Depot for this project based on my perception of their reputation. Home Depot was one of the more pricey bids that I obtained, but I thought that I was getting a installation with great workmanship. I actually received the opposite. I do not recommend using Home Depot. They only act as a middleman and that they sold my signed contract to another subcontractor. They exert no control over their subcontractor, they do not verify installation quality and they do not have the customer's best interest in mind.

I am no longer actively attempting to get help from Home Depot because they keep giving me a run-around and fail to show when they say they will. I have zero confidence in Home Depot and Home Depot's installers whom are just the cheapest option Home Depot selected on my behalf. I am in the process of seeking legal counsel to resolve this issue.

On the 25th of April I met with Mr. ** at my house to adjust the contract due to material estimate shortage. Mr. ** said everything was on track and should be scheduled in the next week or so. He pointed out that I needed a tarp installed as a temporary repair to prevent interior damage due to missing shingles. NOTE #1 This was the first Lie. I learned in May from Mr. ** that the only licensed contractor that Home Depot had in this area of West Virginia had been terminated on April 20th due to poor performance. All sales consultants were informed immediately so this means that Mr. ** knew about this at our April 25th meeting for contract adjustment. He knew there were problems but chose to misinform me about the business’s decreased capabilities to keep my deposit money (make the sale).

After contacting Home Depot several times over the next few weeks, I was finally able to get the tarp installed to protect my damaged roof that is now under contract with the HD. I was also in contact with Mr. ** and was informed that there was a problem getting the contractors the proper numbers for the state of WV and these were needed for the building permits that were needed for my job. We had a lengthy discussion about how much more difficult it was to get permits in WV than in surrounding areas like MD and VA.

NOTE #2 This was the second LIE. I contacted the Permitting Department for Jefferson County WV and found out that no building permit was needed for a roof replacement. Mr. ** was using this excuse to cover the fact that the business had no contractors in this area to perform the contracted work and was lying to stall the work progress and keep my deposit. At this point, I contacted BRANCH OFFICE MANAGER, and BRANCH MANAGER. This was done through contacting customer service several times and voicing my displeasure with being lied too by the Sales Consultant and the Installation Manager. Mr. ** explained everything that was going on and understood that I did not want to be dealing with the people that have been lying to me. On Jul 25th I contacted Mr. ** after he left a voice mail message for me. He informed me that I should be hearing from scheduling in the next couple of days.

I did not hear from scheduling and tried to reach out to people on Monday. Mr. ** seemed upset that I am demanding answers as to why no one contacted me and whether or not his business can provide the contracted service. So now, after waiting nearly three months, the contract has been canceled due to lack of contractors and I have to try to get my 5K deposit back from the HD credit card myself.

December 30th- Luis from Home Depot came into the house and did a quick inspection of the roof, inside and out, and showed me the samples that our association would approve. Stated he had done previous projects in the same association already. I signed the contract. I asked when work would start and how long it would take and was told it would start late January/early February and would take 2-3 weeks once started.

March- Received word that the start date would be March 14th, and parts would arrive the week prior. Parts did arrive on time, and workers showed up on March 14th but said the wrong parts were ordered. At this point, we went between 3 and 4 weeks. WEEKS, with no response from Home Depot. No replies to texts, no replies to emails, no answer when we called. 2 separate times I filled out the contact form twice on Home Depot’s website. Both times, I received a call from Home Depot letting me know the project managers would call me back. They did NOT.

After nearly a month, literally like 3 days shy of an entire month, Luis, Cesar, and Kathy showed up and did what should have been done already on December 30th. June- Work on the roof started for the first time. July- The ladder is still there and of course nobody has updated us on the inspection or anything but I guess since nobody has come by for a while that it’s done (?). Who knows right? We’ll never get an update, especially now. Entire project took about 200 days. That is NOT an exaggeration. The last update we received about an inspection being the only thing left to do was day 194. Then a week later when I texted all 3 people, I got a reply from just Cesar saying that the inspection was still needed, pushing the total time (including the inspection which I understand may be out of Home Depot’s control) to over 200 days.

The lack of updates continued throughout the entire project. There were 3 separate times in total that we received no updates, even when we asked for one, for at least 3 weeks. Workers would show up one day and then not come back for 2 days. When the project was done, we only knew because we called and asked over and over again. Right now there are several huge rolls in our drive way that we need to find a way to dispose of, a ton of gravel and nails all over the driveway, and a ladder that nobody has come to pick up. The roof itself looks fine but the level of unprofessionalism has been embarrassing.

I also referred a friend to have his roof done (this was early on before I realized how horrible these people were, and they not only accidentally sawed into his daughter's bedroom, but when they did, they offered to bring some paint over so that my friend could paint the room himself! What kind of audacity do you have to have to even say that!? Never working with Home Depot again.

They have matter-of-factly "washed" their hands of the matter and now the file is in the hands of an insurance adjuster. Nine months have passed and still no resolve. Since the Winter, I have been told by the Home Depot Canada Liaison Officer that the work would be completed once the snow and ice melt... and the weather becomes more "accommodating." Unfortunately, we are still waiting... and we are now in the month of July. I am at a loss to understand how a reputable company can hold a customer "hostage" pending legal proceedings between Home Depot and the hired sub-contractor. Home Depot's Value Wheel describes taking care of and respect for all people, doing the right thing and excellent customer service.

Based on our experience and lack of follow-up, it appears that we have not been taken care of or respected and Home Depot has not done the right thing or provided excellent customer service. They place emphasis on "process" as opposed to the customer. The entire experience has caused undue stress and all I am asking for is corrective action within reasonable lead-time. We have been very patient and have waited more than necessary.

They broke the contract. I, the consumer, would not be allowed to do that. It took months to get my $1000 deposit back. I moved money around for this $41K job. I wasted my summer waiting for the roof to be done. I just about went crazy making phone calls that were not returned or not answered at all. When they canceled in November, we were getting into our rainy season again (Northern California). I didn't want to call another roofer and have my roof opened up in November. So I went through another rainy season with a leak in the living room, and a trash can sitting in the middle of the living room for 6 more months. They sent me a $150 gift card. I wish I had read these reviews here a year ago. So, let me tell you now -- Do not sign anything with Home Depot Roofing.

They tossed me from department to department and then back to my Insurance company. They could have just fixed the Roof when the Guy came to see it. Also, they sent a different company than the one who installed it. And the Guy was saying they didn't install it. Guys this is how they treat their customers and the warranty means a hassle for you not a "peace of mind". This is unfair business practice. I am never giving my business to Home Depot.

I come back after leaving the house for 30 mins. The roofers busted up pallets I had and used that instead of plywood to fix soft spots, but never said anything of what's going on, I found this out when they were done, by the remaining pieces. When I asked questions the crew leader said pallets are better than plywood, I demanded him to call HD, guy runs we away when he makes the phone call and I was chasing him to hear what he was saying, later I found out he wasn't calling anyone. So HD calls and wants payment, this is when I found out no contact from the crew leader was made confirmed by area rep.

So in a heated phone call they were pushing to have full payment, leaving me with a pallet roof, they have no information that the roofers did the soft spot repair. When I said no payments will be made they tried the schoolyard bully angle, but kept showing how uninformed and out of touch with the legal system they are. Threats towards me and demanding full payment. A second call was made hours later. Per HD executive directors board, if I don't say anything and agreed the roof is repaired ok and not with pallet wood they will generously cut $500 off the bill. My respond was scammers. The roof is unsafe and more than $500. They became very angry again. I said fix the roof or legal action is next and they denied the phone records they have.

Now I have 8 inches of heavy rain coming with 80 mph gusts and possible 6 inches of snow with a roof that is in bad shape and a dumpster in my small yard. They won't clear the dumpster company to pick up the dumpster, because they have no record of a dumpster. But in the same sentence the area rep says he sent to request to pick up the dumpster to the dumpster company who I had called and they have no notice to pick it up. The area rep is saying random names of who to talk to about the dumpster, I was talking with the dumpster company's owner and he has no employees by those names. I have a small yard and can't park on the street and the dumpster is blocked by cars now because I have nowhere to park and per HD I have to be available for when they are ready to do what they want.

Not returning phone calls from the HD area rep or national rep out of Texas, throughout the whole phone calling process the national rep only spoke up when I said I am not paying full price and when I called them scam artists, other than that no words were heard from that rep. The area rep was using the "sound helpful but screw the customer standard auto response answers" which I called them out on since corporations are using the same answers these days. Waiting to see how the storm goes and how the roof holds, and deal with a dumpster I'm my yard. I will update this if possible as the days go by. I have only a digital agreement no receipt, HD is a joke just as bad as the hack contractors.

Home Depot still needed to get on my roof for a final measurement before they could even order materials, and then schedule the job. I called the cell phone number and was promised an initial measurement several times but it never happened. Then they stopped answering their phone. I called a supervisor in Texas a couple times and was promised action which didn't happen. After 3 months, I hired a local company that professionally installed my roof in 6 weeks! I am still trying to contact Home Depot to ask about my $1000 deposit (for nothing) and still no one answers the phone!

A warranty is only good if someone answers the phone and acts on it. I have to believe that if I had a problem after installation (how ever long that would have taken) no one would have answered the phone to address it. My suggestion: find a local roofer with local recommendations. AVOID Home Depot ROOFING AT ALL COST!

I contacted the other company my insurance company told me to contact and they were at my home within 48 hours. I had them come and do the repairs to my home for a cost of $165. Peak installations claimed to do over $600 of emergency repairs to my roof and provided an estimate for thousands of dollars. I never gave them permission to be on my property, never signed any documents at any time and now they pester me to pay the $600 they claim they incurred to fix my roof. They never did any emergency repairs and were never given permission to examine my home. Avoid this company at all costs!!!

I walked into my garage on a bright day and saw daylight coming in at the seams of the roof. Eddie ** of HD tried to get me to believe the light was coming in through the new vents; yet the vents were nowhere near the light coming in through the seam between the house and garage. The previous roof was fine and no daylight was seen in that area for the last 30 years. I am a senior and cannot crawl into the attic, who knows how much light is coming into the attic. CLEARLY THE JOB WAS DONE INCORRECTLY. A ROOF SHOULD NOT HAVE LIGHT FILTERING THROUGH IT.

I called EDDIE ** about the condition of the roof, that the roof was not flat but wavy, after the shingles were nailed (how could this happen?). He stated all roofs are like that in the beginning, that the stickiness on the bottom of the shingle will flatten with heat. However, in LA it was about 90 degree for a week and the shingles did not flatten. I have a wavy roof. NEVER SEEN THIS BEFORE, especially because the roof is to be nailed down to the thick plywood undercoat. After a windy day, I found lots of shingles in my back and front yard. Clearly the shingles came from my roof (oddity, the roofer immaculately cleaned up the job site) and were no left over from the job.

My advice is to never use Home Depot's roofing services. The job was shabbily done, even after complaint before completion, and I continue to see problems. Further, once HD determines the job is finished, despite no passing inspection, HD charges the credit card. Fraud and financial abuse -- since I am elderly, the issue is financial abuse of the elderly. Clearly, the job was done poorly and HD charge my credit card. This is unacceptable. I am going to file a fraud complaint against Home Depot with the police and I believe an elder abuse complaint was filed with California's Adult Protective Services.

I am a 100% disabled veteran and my wife is very ill and we did not need all of these troubles. I will never use or recommend to anyone services from Home Depot. It has been a total nightmare, and it is still taking a long time to get the balance switched from my Visa to the HDCC. Also it would have been nice to have English speaking Americans doing the job so that we could have communicated with them instead of illegal aliens. You all know it is against the law to hire them.

They finally agree to tear off first roof and out on a new roof. That was finished about 3 weeks ago. They made me go through their claims "process" for the interior damage. Home Depot is self insured. I just found that out. Home Depot turns around and dumps the claim on the roofer and then I had to deal with the roofer's insurance company which was a NIGHTMARE. All the damage was a result of a bad roof. But insurance did not want to pay what was due. I had to file complaints with the local DA, Contractor Licensing Board, and the Consumer Affairs Division of the state. It took them ELEVEN months and two state agencies to get them to settle the claim three weeks ago!

The first big rain was last weekend and guess what, the second NEW roof leaked! Home Depot said I had to go thru their "claims process". I said, "NO". Then they agreed yesterday to fix everything. Then today they said, "Forget it, go to claims". So many people have suffered damage, emotional distress and sheer torment because of Home Depot's fraudulent practices. If you are interested in being part of a class action suit, let me know.

On November 13th at approximately 11:00 a.m., I contacted the sales person and stated that I would like to go with Home Depot to get my roof replaced and we agreed to meet at 6:00 p.m. at the house that day for my deposit and for me to sign the required paperwork. After my verbal acceptance I informed the other companies that I had quotes from that I would not be selecting them. At 4:30 p.m. I received a voicemail from Michael saying that the Home Depot is no longer doing the “insurance program, and that Home Depot cannot do the insurance pricing right now”. I called the salesman we talked that it was his management that is dishonoring the quote and that if I wanted Home Depot to replace my roof it will cost approximately twice as much.

The next day, I contacted Home Depot's customer care call center and once I got the roofing section, the care person on the other end of the line was just as confused and I was on why you would not honor your quote, that she understands that Home Depot may have just changed your business model but any outstanding quotes should be honored. She put me on hold and apparently talked to the roofing manager for Central Florida. When she came back online she apologized profusely and simply said that the manager will not honor it since it goes against their business plan. She was as shocked as I was by the answer.

The funny thing is that I found the core values of Home Depot and they are; “Building Strong Relationships -Trust, honesty and integrity are the foundations of strong relationships. We demonstrate these principles when we listen and respond to the needs of our customers, associates, communities and vendors.” And "Doing the Right Thing - We strive to understand the impact of our decisions. We accept responsibility for our actions. We do not tolerate dishonest or unethical behavior. We do the right thing.”

This is my confusion, maybe after retiring from the Navy after more than 20 years for faithful service and damaging my body in the process, I have a different understanding of trust, honesty and most importantly integrity. Also, can Home Depot please tell me how not honoring an active quote written by that your company because it not does not fit your newly elected business model is in line with “not tolerate dishonest or unethical behavior?” I understand that you are a business, and you are there for profit and creating value for your shareholders, I get it. But I feel that if you do not live within your other 7 core values that you have published then what value are you creating for your shareholders tomorrow and the day after tomorrow?

Home Depot ended up contracting our work out to the same exact contractors that we were choosing not to contract to. They did this without notifying us at all. When the workers showed up- they did not have one person who spoke English so it was impossible to communicate with them. They completed the roof but did not install the roof vents that were supposed to be included, they had used a type of pry bar to "peel back" the siding of our home which we are not sure why because they did not even replace the flashing on our home, they did not clean up any of the material that they threw on the ground including nails and roofing papers, and finally they left a hole in the corner of our home that bats found and entered our home.

Home Depot has admitted that the work is bad and has accepted responsibility but has not paid us one cent nor fixed the following items: Bats in the attic- We had to pay to get the bats out of our attic- we did this with the understanding that Home Depot was reimbursing us the money with our claim. To date we have not received a dime of that money.

Bat Feces/Urine in the attic: This is a really serious health hazard and to date Home Depot has not paid for this work to be completed nor will they pay for an air quality report to see how bad this damage is. They have said they are going to pay, but again, we have received nothing. We live in a hot, humid climate and my wife has a very compromised immune system but they are not budging. Unfortunately we do not have the funds to have this work completed on our own. The vents for our air conditioning run through the attic so it is very concerning with the risks of histoplasmosis and other health issues that can be present in this mess.

Siding repair- Our whole front of the house has siding that has been pried away from our home and is now uneven and wavy. Water and insects are able to get between the siding and structure which is concerning. Home Depot asked for a quote for the repair which we got and got very inexpensive but they again have not paid us to get the repairs done nor have they sent anyone else to do the job right. At this point we just want the house in that area to look like it did before they started the job. We have photos of the home right before the project and after so there is no doubt when the damage occurred.

In the midst of the storm water is now pouring everywhere in our family room. Our new furniture and electronics are getting ruined. Our artwork is removed from the walls. And we're steadily manning water spots with so many containers. At some point the room will become uninhabitable and perhaps a hazard. What's more, our roof has debris and materials that were left on top of our roof, which now can serve as projectiles during the storm. The installer left a large propane tank and the large tar machine remains in my driveway after I insisted that the installer remove it. My family and I had to put away the company's raised ladder, which was left standing at the back of the house before the storm.

Stacks of plywood was piled everywhere by workers; we moved those items into our storage unit. An electrical cord was left plugged in hanging from the top of our roof. I had to climb up on the roof, examine the origin, and then remove it. Upon my discovery while surveying the roof, a wheelbarrow and other items still remained there. I simply could not remove them down in time.

This is not my first time using Home Depot for home improvements. I purchased gutters and hurricane shutters. Interestingly enough, I had another issue with shutter installer, too. All but two windows received shutters even though the contract specified all. Home Depot representatives told me that the two windows, both small bathroom windows, were accidentally canceled and would be immediately installed.

The initial installation took place in late June. Last night upon the hurricane's arrival and at 12 a.m., the installer shows up to install the last two windows after weeks of calling Home Depot reps to follow up. We finally get in touch with the installer and he says he's been "busy with other projects" and couldn't get to me in time... two months later? This is unacceptable.

I'm perplexed by the hasty decision-making that took place via Home Depot's representatives. As the consumer, I made it clear that it was not a problem to wait until after the storm to start the project; instead I requested the company to remove the materials so that they don’t become a hazard during the storm. Friendly reminder: this project is costing a good $30K-plus.

Now I'm in a bind not only to complete the project with a company I’m displeased with, but also to restore my already, recently remodeled family room; I’m not sure if Home Depot, through its own omission, will take responsibility for its own actions and recover all that has been lost. The level of inconvenience this causes is beyond reproach. After this experience I simply cannot recommend Home Depot for services to anyone I know.

Now mind you that the crown molding is old but it was not broken and it is now a eye sore and home to squirrels. I just want Home Depot to own up to what was done. Reimburse me for my spreader and fix the damage crown molding. P. S. They knock my chimney off and the just covered it with roof materials which I was okay with but the molding and spreader I'm not!

We have been trying to get this issue resolved for over a month. James ** came for the inspection on 20th June, 2017 and made us aware that Leaf Guard does not work. The sales staff just sells and service people have to deal with the issues. He also mentioned that the whole house should have been installed with commercial gutters to minimize the water going over the gutters. It seems Home Depot gets the work done from third party company and they are unable to get hold of them and resolve the issue. Now James ** does not even take the calls and returns back the message left for him. Home Depot is not standing behind the representation they made before this install.

It's a huge mess, and no one wants to take responsibility for it. I would never trust these people and will think twice about the Home Depot name as well. If anyone has a good insurance company with excellent rates (other than TD) I'll switch that, too. A friend a few streets over from me is with another insurance company and ended up with Peak Installations as well. They broke her sliding door. So on top of the roof hassle, that had to be replaced. Don't trust these guys.

Late May I bought a washer, dryer, fridge, and stove they were scheduled to be delivered June 6th. I stayed home from work to wait. Around 5:30 I get a call. The man said, "I've had a very bad day and need to make your delivery tomorrow." Ok, I took another day off. I was told the company would call me in the morning. Around 1 pm I called them. They didn't have me on their schedule and my stuff wasn't on the truck. At this point I had given my old appliances away so I had nothing. The next day, Wednesday still no delivery and another day taken off from work.

Finally got my stuff Thursday. Delivery guys were nice but left some cardboard in my back yard. I was just happy to get my stuff. Went to use my dryer a couple days later and the door latch was broken, can't use my dryer. Called Home Depot and they basically told me there's nothing they can do and to call manufacturer. I did and the manufacturer has been very helpful getting the dryer fixed for me.

I've spend almost 8,000.00 in the last month and half and Home Depot has not been helpful at all, just excuse after excuse. I'm remodeling my home this summer and needs lots of stuff, wood, flooring, paint, carpet, and hardwood floors. Replacing furnace, front deck, floors, carpet, painting, new cupboards, countertops. I guess my money isn't a big deal to them because they've lost my business. Will be heading to Lowe's from now on. I can't believe anyone could be worse than Home Depot. They cost me an extra day pay to my roofer and 3 days off from work. I know most of this was the delivery service but I think Home Depot should have a different company making their deliveries.

The metal flashing between the porch and the living room was not closed. I can see inside through the opening from distance. The ventilation pipe from the ventilator in the bathroom was not connected to the ventilator. Only a piece of Scotch tape stick on the top of the pipe and ventilator, making it seemingly connected together when I just looked at it. All the exhaust air from the bathroom is blown directly into the attic. The color of the shingles and the strips of my house are gray/green color. A red color of drip edge was installed. It makes the house looking odd because nowhere else on the house has red color. The drip edges at some sections touching wood board, which will get the board damaged quickly when it rains.

I was able to contact the manager through text message. He told me that Home Depot did not match the color of the drip edge and it was in the contract. If I did not like it, I could paint it myself. I reviewed my copy of the contract and could not find it anywhere in the contract. He also told me that the drip edges were installed correctly. He did not address the situation of metal flashing and the connection of the pipe with the ventilator in the bathroom. I tried numerous times to contact him through phone and email and did not get any response. I always thought that Home Depot had quality service behind its name and chose it as an installer for my new roof knowing that I would pay for a few thousands dollars more than the other installers. Now I am stuck in the situation and don't know what to do with it. This is very disappointing.

I said I did not want the same company to come out and was told that was no issue. A week goes by, nobody comes. I call back to the number that Home Depot called me from. Had to leave a message... Nobody calls me back. I call again and now I'm getting angry. I escalate the issue up the chain. Again, another pleasant young lady takes my information, makes notes in their system and sends email... Nobody calls. Now, I am flat out mad. I call again and raise hell. It gets bumped up the chain even higher. I finally get hold of someone and they tell me someone will be out the next day. This time, it actually happens. We get on the roof, and he tells me that the roof that we paid almost $17,000.00 for was done completely wrong and patched in several areas (again, new roof should have no patches). He says that it needs to be redone, but that he needs authorization for the cost and it might take a week or so to get it.

I assure him that after as much as I had complained, it wouldn't take that long. Sure enough, about an hour later I get a call and it's approved. 2 weeks go by, no call, so I call and talk with the Project Manager. I get told that, "Yeah, they've been real busy doing warranty work"... I ask him, "Do you realize how pissed off I am," and get told "Well, yeah". That is now the end of any and all patience I have. I call and get bumped up to the Regional Manager and go off. I get told that the crew will be out the following Monday. Sure enough, the crew came, ripped off the old/new roof and complete the job in one day. Fantastic crew, polite, professional, very pleasant. I was even bringing them coffee and drinks during the day. 2 days later, I call and begin talks about compensation for this roof that we have been paying for and that was done wrong from the get go.

I am told that they can offer me 10% off. Not good enough. I said it took 5 weeks for them to get this done and I get told that "Well Home Depot did make it good"... Yeah, after 5 weeks and me having to make phones calls is the only reason it didn't take even longer. I was told that the amount that he had offered was actually more than he was authorized to do but that he was sure he could get it passed (where I come from, if you are only authorized a certain level, you can't offer more).

So again, I said the offer was not good enough given the circumstances and I was told that to go higher, it would have to be authorized from someone higher and that he would pass it on. It has now been 4 more weeks and nobody has called. I called and had to leave a message. The morale of the story here is go with someone else, because Home Depot will gladly take your money, but their word and therefore their brand is not worth the contract they signed.

Ok, it is fine, as long as they are professional on roofing. However, Home Depot didn't forecast the weather before they set up the work day. There was heavy rain on the afternoon. So these people didn't fully cover 1/4 of the attic that was ripped off, and there were huge leaks to our new bathroom and 1/2 of the other room. It was all messed up. So they stopped the work and came back on the next day. I informed the project manager about the leaks, and the damages to our sheet rock, skylight, and insulation.

On the second day, he and those Mexican workers walked to our second floor to inspect the damages. Before they stepped into our house, I told them we just finished a coat on the 1st floor, they have to be careful. However, they didn't care, they just stepped in with their shoes on, and now, I can still see some footprints on our floor. Then, the project manager told me it was subcontractor's fault, so it is their responsibility to fix it. From my viewpoint, it is Home Depot's fault since they didn't forecast the weather. The project manager also referred this incident to the claim department. They finished the rest of the work on the 2nd day. I had to deal with the claim department about the repairs, they told me it is subcontractor's responsibility.

It took more than a month for the subcontractor to come to fix it, I ended up having no bathroom to use on the second floor for more than a month. They didn't fully replace all the damages, they only replaced whatever they can at the lowest cost, because in order for them replace all the insulation and sheet rock that was wet before, they need to break the walls, and it involves a lot of work. So I told them if I found any molds later in the future, I will file a lawsuit against them.

Now only three months after roof replacement, I found water stains all over my room. This is the room that didn't get any leaks before. Then, I searched online about Home Depot's complaint, I found out a lot of homeowners experienced the same issue as I do with Home Depot. Now, I have realized Home Depot only subcontracts its work to the lowest bidding contractors, they didn't care about quality of the work, they only care about the profit. They are buck passer. If anything happen, they told you it is subcontractor's responsibility. Remember, we are not signing the contract with the subcontractor, we are signing the contract with Home Depot. It is cheating on consumers like us who trusted them so much. Whoever encounters this type of issue like I do with Home Depot, please email me at: **. We should file a class action lawsuit against Home Depot.

The installation manager never once answered his mobile phone through the course of the project. I tried a dozen times or more, and not one single time. I left messages that he said he didn't receive, and even the project team couldn't get him to answer his phone - until, of course, he wanted me to sign off on completion and billing. Clean-up after the job was not good. Lots of debris was left around, walks not cleared off, and generally not up to expectations, given that HD's bid was thousands more than the other contractors. They came back to finish the job after I refused to sign off on completion, but this cost me yet another week of lost time selling the house. The bottom line for me is that I feel that I paid more and got less from HD on this project. I chose HD hoping that they would have management systems that would make it a hassle-free, on-time project without complications. Unfortunately, HD absolutely failed to deliver.

Based on inspector's report, repair would only be to patch the two affected areas in two different locations within the section. Insurer wouldn't budge and could care less about the look of the repair. When I went back to HD, I was told that it was in the hands of the insurance company and the people contacted could not or would not get back involved. In other words, despite the promises, damn the customer. While I appreciate the effort of the project manager who did what he could to correct the problem on the roof, I deplore the attitude of HD in telling the customer it was being abandoned. I would never do another job with HD.

First a piece of siding hung off my home because they attempted to secure it with a blind screw instead of using a properly sized j-channel and snap lock punch. Then the entire finishing strip on the back of my home came loose... again not properly fitted into the j-channel with a snap lock punch. Then a window wrap started coming off. Upon further inspection they improperly installed every window and door wrap. This allowed water in which warped the underlying framing lumber. No flashing was used anywhere.... complete botch job that will require an entire teardown to fix.

Then the front of my home started having issues. The top row of siding on my first row not secured into the j-channel with a snap lock punch. A j-channel was used to start and hold the second floor siding which began to sag and separate as it was improperly installed, used and allowed no path for water drainage. I also have huge gaps where the siding meets the corner posts, improperly installed vents and improperly installed exterior outlet. My HD installed gutters began to leak also where they meet the fascia. They were not properly sloped or installed.

These guys are supposed to be the experts and get the job done right. They are supposed to have a great warranty and customer support. They don't have either really. It is difficult to get someone here and takes a lot of heated complaints to get things moving. Currently they are starting to see what they can do... but... it has taken a month of calls, emails and facebook posts to make that happen. Who knows what the end result will be. Either they fix it or I try to sue them or their subcontractors.

The trouble is not worth the end result either way. Your best bet is to avoid this company as good service is a real crapshoot. I feel that HD and their subcontractors believe that doing the job they were paid to do right is going above and beyond. I wasn't aware that meeting minimal performance objectives was not a reasonable expectation for HD; I am now though. Wish me luck.

After discussion with Home Depot Installations and Home Depot Head Office in Canada, they decided that this was not their problem. We are considering taking Home Depot to small claims court since the shingles were not installed per the manufacturer's instructions. We have spent a great deal of money at Home Depot in the past, but their failure to fix a job done improperly ensures we will not use Home Depot again for anything and will make sure we let others know that they are not a reputable company to buy from.

Now have ceiling damage with sagging, stain and mold. When the roofer mentioned above, finally called us, he said to spray solution of bleach and water on it. He said he would be out to check roof maybe Friday, Monday or Tuesday when he is in the neighborhood??? It's now Monday. Will not allow this contractor to touch our roof or ceiling. We have left message for Home Services Manager at Home Depot advising him that we no longer wish to deal with Donahoo Roofing. They need to send a professional roofer and a professional to repair the ceiling. I do not recommend either Home Depot or Donahoo Roofing for ANY projects.

Another words the problem now is mine. They said that this pipe was cracked and water was coming in. I looked at the pipe on the roof and I didn't see any crack. Those people are no good. You talk to one it's the same as talking to all of them. They all need to be fired. It's beyond me how home depot is still opened. These people from Home Service are no good. IF ANYONE IS THINKING OF HIRING HOME SERVICE FROM HOME DEPOT YOU'RE MAKING A BIG MISTAKE. By the time you're done with them you will be so stressed out and sick with all of them. Don't do it. You will be sorry.

They had all the job done by 3 pm, two groups working at the same time on different parts of the house. Unbelievable efficiency! It is a 2500 square foot house with a steep roof, and a two car attached garage! I was told by all other contractors it should take two to three days, but Home Depot was done in 1 day. I also got a new account set up with no hassle that included 2 years with no interest on the Home Depot Credit Card to pay for the whole job.

A few days after it was installed, I noticed a few loose nails when looking out one of the bedroom windows and a hip shingle coming loose on our bay window roof (which was originally not really expected to be part of the roof). I called the rep that sold it and told him about it. They sent one of the guys out who went back up on the roof and swept for any loose nails and trash they may have left behind and he came down with a small bag full of trash. They also fixed that shingle that had come loose. I was really pleased and would recommend Home Depot Roofing to everyone. They are not perfect, but very fair and way more trustworthy than these other co's out there charging the same as Home Depot or more than Home Depot who tried to convince me they were better than Home Depot.

Home Depot requested me to submit a claim to their insurance company who in return has been giving me the run around. Their insurance agent Sedgwick CMS has been doing everything in their power to not pay for my ceiling to get repaired. When I provided them with the estimates per their request they gave me the run around stating they did not receive it. I sent it to them again and again. Eventually they tried to put the claim on the third party contractor's insurance agent. Needless to say they are refusing to make me whole. Eventually, they sent out an adjuster who estimates did not come close to the three estimates I provided and refusing to negotiate. It's been over one year and my ceiling has not been repaired.

Again, no actual day for installation provided. An additional 2 weeks. Six weeks suddenly turned into eighteen weeks with no actual scheduled installation. Home Depot has not dealt with me in good faith and has blatantly and consistently lied to me about when the work would be done. Meanwhile, damage to my home is occurring because I believed that the roof was going to be replaced in a timely fashion and didn't make arrangements for additional repairs. Had I been notified in October that there was a four to six-month wait, I would have made other arrangements. The Home Depot team members secured a sale with a lie leaving me to wonder if it is the policy of Home Depot to lie to clients in order to secure a sales contract?

Seven years later. It was hard to find the Home Depot representative to ask him to check a saucer-shaped depression about eight feet in diameter and three inches deep that had developed on the roof. The roof was guaranteed for ten years. When, finally, the representative called ("Phil No-last-name") he sent someone out. "Ah, BUT the depression must have been due to a failure UNDER the tiles. Only the TILES are guaranteed"! Before you get The Home Depot to find the cheapest outfit out there, I would suggest you consider local businesses with a reliable history.

The day after our roof was done, we had a rain storm during the night. We woke to water dripping in our bedroom. Called them the next morning, said they would be out to fix. When they came he said it was the flashing on the dormer which they say is NOT part of the roof. We have been back and forth for three months for them to fix leak that wasn't there when they started. Have talked to other roofers and they say that it is part of the roof and is always replaced when they do the roof. They have been out here at least 6x. WE ARE NOT SATISFIED. I feel we have been ripped off. And our roof still leaks. Good job Home Depot!

The night after I paid we had a huge rainstorm and I realized that the gutters were not extended far enough. I called the next morning and was told that someone would call me back on Monday. That was yesterday. I haven't heard from anyone. I wish I would have put a stop payment on the rest of the amount I owed until they finished the damn job. I won't be using HD in the future for any home projects. The HD customer service is horrendous. Oh, one last thing. I have asked multiple times for them to send me a final bill or invoice and I have yet to receive it.

The roof was done by a group of unidentified people in white shirts with no branding of either home depot or cherry and clark. Seems they had outsourced our job to another company without our knowledge or approval. They rushed through the job finishing in one day which normally takes 2-3 days for our size roof as confirmed in previous contractor quotes. Later to find out squirrels had lifted up the shingles and got into the attic due to poor workmanship. We proceeded to express our concerns to upper management who refused to help in any way. Terrible experience!! Don't assume because they are a big box store they are going to stand behind their product/workmanship. Seems to me that profit is the be all end all.

This time I was given the color samples to choose a color and I picked the color. Another week went by and I had to contact Home Depot about setting up the installation date. We agreed on the date of installation and again I took time off from work to be present. The day of the appointment came and I had received no information about the time. I called Home Depot and the contractor and found out that the contractor did not have me on the schedule for installation. The Home Depot people are all very pleasant on the phone, but the problem is they are unable to coordinate setting up the service they advertise. This should be an easy process, but they just don't follow through on any aspect of the service. I will not use Home Depot installation services in the future. I will be better off working directly with a contractor.

All of sudden, on April 18, 2015, Home Depot sent an email, saying that the project had been cancelled. Because of a liability issue on the conjunction areas with flat roof, they said they could not do the installation. The Home Depot estimator visited our home more than three times and inspected closely before he gave us the bid. In fact, its bid was about $2,000 more expensive than another roof contractor, but we were induced by the Home Depot reputation. At that time we got three bids and no other contractors mentioned any liability issues.

Even though Home Depot said they would refund the money that they spent for the material purchase, we are very upset and frustrated because we plan to sell the house right after the roof installation, due to a job offer in a different state. We said to the estimator such situation of ours at the time of executing the contract as well. We feel so abused. Our little dream is being shattered by a giant company, who keeps saying that Home Depot's goal is to satisfy all of our customers. Agonized in Lakewood.

The next day he came to the house and was given a check for $2200.00 then he wrote on a piece of paper the amount we deposited and the remaining balance of $2143.00 then signed it. On 3/2/15 he came in with an older gentleman and they started working in the kitchen's ceiling, then he left and left the guy to work by himself. He came back at 4PM then left for the day with the guy. The next day he came and did the same thing. The third day he came back alone and stated that the guy was sick so he proceeded with the bathroom. He demanded $200.00 extra for more materials. It was given to him. Then he mentioned he would be going to Florida on 3/7/15 and would be back in three weeks. He still had one bedroom and living room ceilings, and the two bedrooms to paint that were not completed. He demanded the remaining amount $2143 in addition to $200.00 we gave him. He was paid in full.

On 4/3/15 we called he said he was still in Florida and that he would come complete the job when he returned. We have not heard from him. We called him several times to no answer. We contacted Home Depot who referred us to Redbeacon. Neither company was able to assist. Instead, Redbeacon refunded $500.00, which we thought, was unfair. Please help us.

I noticed that they didn't install the ridge vent on the front of the house as was stated in the contract that there was 72 ft of ridge vent and they only installed about 48 ft on the main roof. I questioned the workers and they assured me that I didn't need the vent on that part of the house as it was lower than the main roof vent and would be more efficient if left off. Later I was in the attic and discovered that the front part of the house was not open to the main house roof and that there would be no place for that area to vent not having a ridge vent.

They didn't clean up the nails in the area around the house and I got nails in my tires and in my feet, and they piled the old metal flashings up against the side of the house and scratched the paint, for that I was offered a $100.00 gift card (that I was supposed to get anyway after installing the new roof.) I had to buy a new tire as I didn't feel comfortable having a plug and patch in the middle of a tire, my tires were getting near to replacement so I decided to have four new tires put on. Someone told me that they could pay for one tire but not the four, but I never heard any more about that.

There was a problem with the eave trim on the south end of the roof and a face board was replaced and not installed properly, that came back to correct it and were not happy with having to do it, there was a lot of foul mouth cussing from them while doing the work up on the roof about not getting paid for coming back and about me, I was very upset and stayed in the house until they finished and left. Because of being over charged $3,000.00 I decided to not engage in any more large projects with Home Depot such as kitchen cabinets, Gutters, fence, electric panel and patios that I have completed from other contractors.

The man that came 10/21/2014 and installed the ridge vent on the front part of the house and repaired the ridge vent on the main part of the house did an outstanding job and was working alone. He was from LWR Lewis Walker Roofing. The problem is that the special $1,500.00 discount seem to have been a misconception as it doesn't show up in the sales contract.

The next day the roofers were to arrive between 8-10. At 1 pm they showed up. After unloading their equipment, I asked if he had ever removed built-in gutters? He said "What? I don't know what you mean." I had to explain to him how we were going to do this. He said "oh, well, that seems easy enough". He was a 24 yr old roofer. He stripped the plywood off the roof and when he looked into the attic, he noticed some rafters that had been damaged by a tree. He suggested we hire a structural engineer to assess and tell him how to go about fixing the damage. Half of my roof is torn off, and I had to place the entire job on hold.

It took a week to get an engineer out, 2 weeks for the report. The report cost me $1000.00 and he decided I needed a permit, and to remove all my plywood from the roof, repair all my rafters with plywood sheets including the ones not damaged. Then, when I tried to get a hold of the roofer who suggested the engineer, he wouldn't call back. He said he'd come out Monday. That came and went, no show, no call. Then he said Wed at 5, no show, no call. By Aug 7th I was so upset about not being able to get a hold of anyone, even the supervisor couldn't reach him. I called a private general contractor to give me an estimate for my damaged rafters. He asked me why they called a structural engineer in the first place. He said, "Roofers see this all the time. You fix the damage, and you continue roofing. You let the homeowner know how much the fix will be."

When I let the supervisor know about what it was going to take to fix it, he said "Well, maybe I should have come out and looked at it." He explained the reason we never got a hold of the roofer was that he went on a fishing trip. He let me know our roof was priority! On Aug 10th, I let the supervisor at Home Depot know the rafter repair would be done and we would be ready for roofing the week of the 25 of Aug. On Aug 22, I let the supervisor know on the 28th, we could start roofing. He got all upset. He said well I have to try and work out this schedule. He was almost yelling at us. I decided to call customer to support, because I thought someone else needed to know the situation. Customer support wasn't much help either. No supervisor on top of the installing super ever called.

I called headquarters. They assured me someone would call. I got desperate and asked to speak to someone higher up than the operator. I happen to get a hold of the regional supervisor for INTERIOR installations. He made personal phone calls, sent personal emails to the EXTERIOR installer supervisors. Still NOTHING. On the 26th, we got a call from the original supervisor overseeing our project. He said "Because you called corporate, you messed everything up. I need to come out and see if this roofer I am going to pull from a job is capable of handling this job." This new roofer drove 45 miles, so I could interview him. When I asked if he had ever removed built-in gutters, his response was no. He was honest. His work order that Home depot gave him never even mentioned cutting out the built-in gutter system, just "replace fascia". My general contractor, that I hired to do my rafter repair, was there to explain how the process of removing built-in gutters and how T.P.O. will be used for the valleys in the roof.

I FIRED HOME DEPOT. They, to date, have not refunded my money. They said they WILL NOT give me the $1000.00 for the engineering report, that was requested by THEIR subcontractor. I have all the material left on site. They have offered me NOTHING for my troubles. I am requesting my deposit, and $1000.00 and to keep all materials left on site for my troubles, and no appropriate work. I have heard NOTHING. Almost 2 months, with half a roof removed, and not one apology. I hope you read my entire story, so I can save you heartache, lost time, and money.

Finally in May 2014, a man comes out from Home Depot. He doesn't bring a ladder just puts in an order for ice guard and shingles to replace half the roof. States they will call when shingles are in. No call from them. I call them. They apologize saying it's an open order but forgot. I explain my insurance won't fix it until roof is fixed. They call roofer to come out. Their roofer calls me this past Saturday to come over. I refuse. I have guests at my house. He calls Sunday. I say "yes come over." No show. He calls Monday, sets appt to come Tuesday. He is coming over to see what color shingles I have. He brags about having 25yrs of roofing experience. What he doesn't bring just floors me - No Ladder. THE PRIMARY TOOL OF HIS TRADE. I'M SO ANGRY. HE ASKS to set another appt.

I then call his boss manager at store in Jackson Mi. My contractor comes over after the roofer is told to buy a ladder and hose and come back to my house. My contractor had to hold this guys hand and explain how to see how much ice guard was on roof then explain how to use existing nails from shingles. Then explain how to back ladder off roof safely as to not break picture window and put less strain on his back. Incompetent isn't close to what this roofer is lacking. Eventually contractor asks this man to spray water towards my sky lights. Immediately water starts coming into my living room. The roofer says he would be willing to have my contractor fix it. Home Depot says if I let him my contractor fix it the Warranty is void. They have had their chances. I need someone who knows what they doing. Damages sixteen thousand dollars. Not.

When he was finished he went to his vehicle to calculate the cost and talk to the office. After about 20 minutes he was ready. He explained that because our home is set back from the main road and we have only a small bridge that it posed a problem. I explained that our bridge was destroyed and the new one wasn't going up for a few months and that our neighbors let us use theirs for deliveries and it's OK to drive across the properties. We live in farm country. That wasn't acceptable because of the possibility of some liability issues. So then it was agreed that their truck could deliver the materials and offload them at the road and I would bring them to the house on my own trailer. That included the plywood, which was needed, the roofing tile and paper.

A lot of work for me but I agreed to it. That's when the 'sticker shock' effect happened. Because we are doing an almost complete renovation on the house it's vital to trim cost wherever we can so we opted for the less expensive tile with a ten year warranty over the one with the 25 year warranty. Even with that trimming the estimate was a complete surprise. Keep in mind that the house is a small one built in the1860's with very small rooms. Without permitting to let me see the cost analysis he prepared he announced that the total would be $17,415.00. He then tried everything he could to get me to agree on the spot. He tried to get a credit card number of some kind, a check or even agree to some kind of a binding Oral Agreement, essentially a contract.

Keep in mind that I have no way of knowing the breakdown of material costs or labor because he is not showing me any numbers. I had already dismissed this sale but just to keep the door open I thanked him and told him he would hear from me in a day or two. He then left but it was obvious that he was disappointed because he tried every way to get approval and a deposit. When he was gone I got out the folder to review the other estimates that we had received from local roofers here in Pennsylvania. I knew his was high but after reviewing the other estimates which we had received a couple of months back I saw that his was the highest. It was about $7000.00 over the estimate I received from the contractor I was originally planning to use.

A company with a A+ BBB record and in business for over 45 years. And they weren't concerned with offloading the material at the road which meant there was nothing for me to do and their tile came with a 25 year warranty and not a 10 year one. That price included all materials and labor. The decision was then made. Later that night about 7:30 a call came through on my cell phone from 'Don', not recognizing the number I let it go to voicemail. He left a message telling me that I could go to Home Depot that evening and leave a deposit. Again with the deposit! That way he could come back the next day to 'finalize' the deal and get my signature on a contract.

OK so I planned on calling him the next day to give him the bad news. But I didn't have to. He called me the next morning just after my wife and I had finished discussing the whole issue and of course immediately when into the sales pitch. I interrupted him and told him that his estimate was way too high and there was no way I was going to contract with Home Depot. So out of 5 estimates HD was the highest and frankly after reading some of the horror stories at various review sites online, we are glad we chose not to contract with Home Depot.

Home Depot also hacked off the rafter tails on the roof, changing the architectural lines of the roof. They did this without my permission, and also then tried to charge me for this, claimed they had a change order, but have never produced this. I have spoken probably to a dozen reps who have done nothing to change the billing situation. They seem to not know how to put my right address or bill me to the right address. This has led to me having huge concerns about credit reporting, since we all know you cannot get those off, and the credit reporting agencies DO NOT remove errors or lies by companies because they do not review your information to see if the reporting company is lying. They do not investigate.

It is my opinion I was grossly overcharged, AND to try to conceal that, they have refused to give details of their billing. In fact, it was so bad that after my own life and 20 years experience in construction, civil engineering design, and contracting, I could not even sort it out and sent it all in to the state contractor's board. It appears they double and triple bill items by re-billing what was already billed in the contract amount. So, I have reported it all to the contractor's board, and other consumer complaint agencies in California. Also, I was in the process of trying to sell the home with a potential buyer - guess what? I will not be able to because if they cannot get my address right, how am I expected to believe they could ever transfer a warranty, and I am not even sure if their warranty is legal - it does not give the specific address on it.

They also did not give me verification of a wind load rating that I was told I paid for. They said the manufacturer would provide that which, in my opinion is bogus, because the manufacturer did not nail it down. The manufacturer never sent anything for obvious reasons. They will not fix the paperwork in writing or even provide details of the loan or billing in a statement. I was told that was done at least a half dozen or more times. NOT. And a lot more. I contacted some legal firms today, since the job was done in November 2013, and I still have not gotten a billing statement or confirmation they even have my correct address. Lots of problems with the craftsmanship also. This is a layered company. They will give you a big run around of different people who get nothing done, in my experience. In my opinion, classic run around to conceal incompetence, and then use their "management team" to try to lie and say how hard they tried.

I will never set foot in Home Depot again. I am a disabled vet forced to get increased medical treatments for stress thanks to Home Depot. The new roof is now a liability and with disclosure laws in California, it would have probably sold easier with the old one. I would never recommend this company and as I said will never set foot in a Home Depot again and consider them completely and entirely incompetent and believe they are con artists in management trying to double charge so they can balloon the prices by 2X, provide no service, then give the consumer a bunch of plain old BS to cover the fraud.

In my opinion based on over 20 years employment experience in related and directly related fields. DO NOT USE THESE SERVICES. Also, Home Depot used a brochure/folder that shows "Home Depot Guys" in beautiful photos working on your home. I am not racist. However the folder shows mostly white guys, and a black guy, a Hispanic, it appears. They are quite professional looking with logo shirts. The vast majority of workers at my home did not speak English. The lead guy spoke broken. I was not sure what he understood. I do not slight them, I feel they were exploited labor. In my opinion this is deceptive advertising and creates a real issue of communications with the customer. It has been reported on other contracts, including kitchen jobs where the owners could not even communicate what they wanted per their kitchen work. This seemingly is done to increase profit and commissions of upper managers, in my opinion. So, in my opinion the whole process is designed to fail, and nobody will be responsible to you when it fails for you.

I read many similar complaints after I realized what problems they had created for me. Being a 35 year former customer, I trusted this company, but as I stated will never set foot in a Home Depot again. It seems to me, and is my opinion, Home Depot is trying to build "empire" and even give loans to make more money for themselves. They should have stuck to what they know. Building supplier. Be prepared to spend hundreds of hours trying to deal with what I believe are incompetent management to the point of lunacy, my opinion. And in my opinion to pay double or even triple of most other contractors. It is truly shameful in my opinion.

After a few weeks since we had not had much rain, we realized that this gutter was so great until we realized it not only keeps out the leaves but the rain as well, as it poured over the edges of the gutters. When I called to complain about it, I was told that an inspector would come by Friday, 1/25, to see what the problem is and they will let me know. On Tuesday, I was called by the same young lady that does the scheduling for work and she informed me that the gutters were fine and that the roof is the problem.

I said to her that if that was the case, then why would I buy new gutters at their estimators expense if there was a problem with the roof - does that even make sense - and she said that he took pictures and would email them to me. However, to date, I've not received any correspondence, probably because I told her that made no sense and I would seek help to resolve this issue. Why pay $3600 for something that does absolutely nothing but instead made a bad situation even worse?

I asked these questions as $12,110.00 is a lot of money and with the initial letter opening the dispute claimed that the initial investigation could take up to 60 days, and by the time I received the letter stating that the charge had been reversed was 128 days, double what was quoted. I was told that it was closed and no further investigation would be completed. However, around October 1st, 2012 I received a phone call from the Phoenix office asking if someone could come down and inspect the roof and make sure that everything was taken care of. On October 6th, 2012 a gentleman came down to my house and instead of getting out a ladder to get on the roof, he pulled out some paperwork. He explained that this form was a copy of a previous form that I had signed and that the person who had the form in Atlanta “had died” and because they “had died, no one can find the paperwork that was originally signed”.

Reviewing the paperwork, I noted that the form was a Customer Service Order form and stated that the work to be completed was to fix some exposed nails, torn shingles, and repaint the metal trims and that those specific items were completed. It also states that the balance remaining was $0.00. With the suspicious circumstances surrounding this, I asked the gentleman if this had anything to do with the disputed charge. I was told that it had nothing to do with the charges and that it was only replacing a lost form. I reluctantly signed the form, the gentleman never did go on top of the roof and he left. Several weeks later, I received a letter dated October 18th, stating that the $12,110.00 has been reapplied to my account and that “Additional information has been received that provided significant evidence for the amount to be reapplied to your account.” Attached to the letter was a faxed copy of the form I signed on October 6th, 2012.

This was clearly a scam to trick me into signing a form stating that the roof had be satisfactorily completed in an attempt to defraud me of the amount that was returned to me. This is obviously a bait-and-switch, which is an illegal practice in the United States. I am writing for corrective action in returning the credit of $12,110.00 back to my account. Home Depot cheated me out of a properly installed roof, and then scammed me into paying for it after the disputed charges were dropped from my account; permanently re-credit the $12,110 back to my account, zeroing my balance.

I was told just to let them patch it up so that we wouldn't get any water damage. There was rain coming in and they had a lot of houses that they needed to prevent further damage to. I was told they would come back and make it right. Within a few days of the first fix, we had around 40% of the shingles blown off again. When I called back the first person I spoke with, he told me that HD would no longer be looking after it and I would need to go through my insurance. After making another call, HD sent God's Roofing back again to do another patch. This time, they would do a winter install which consisted of using more nails per shingle. This patch also only lasted a few weeks. In total, HD has patched my roof 5 times. They had sent out an independent inspector because we were still complaining that the patch jobs are not acceptable; the roof looks like ** and some of the shingles do not appear to be the same color.

When I spoke to HD again, they asked if we could wait till spring to have the roof fixed correctly. I told him that was fine but we had lost more shingles again, so they sent out a different roofing company to patch it up the 5th time. It's now the middle of June and I still have a roof that looks worse than the original roof that I replaced. It's been a game of phone tag since March with the last phone call 3 weeks ago. I finally got Mark on the phone late Friday afternoon and he told me he would call me on Monday. We would see what the weather forecast was going to be like for Tuesday and even if the weather wasn't good, he wanted to come out and see our roof for himself. I told him that would be good because we are missing more shingles again. He said, "I haven't heard of any storms recently," and I told him it only took a breeze, and that I'd left him a message a few weeks ago about it but he never returned my call.

Needless to say, three Mondays have come and gone and I have yet to get a phone call. In the meantime, I have cut up my Home Depot card. I refused to pay for the roof until it was fixed but the only thing that got me was a black mark on my credit rating. I now refuse to spend any real money at HD and any large items we need, we drive over 50 km to Revy or Lowe's instead of the 10 km to HD. I have a house that needs a renovation in every room and I'm hoping that Revy and Lowe's will appreciate my business as I have enjoyed my recent dealings with them.

THD is the most incompetent business I have ever dealt with, and strongly recommend you never use their installation services, or trust them to take care of any problems. They have yet to adjust the over $3,000.00 in interest for the project, being they took over 13 months to have the permit finalized. THD suggested that I contact their contractor, and Citibank, instead of their doing their job. Do not use their services. The stress and headaches, phone calls, and waste of your precious time will suffer. They have taken now over 15 months, and have still not resolved the problem. They will, however, patronize you, and pass you on to more unlimited persons, who still will not resolve your complaint. It's as if none of their employees have any knowledge or authority for conflict resolution.

After dealing with conflict resolution to no avail, the manager of the store, Deborah **, and the project manager, Cora **, still have no answer to my request to adjust my account. I have to contact Citibank, Consumer Protection Agency FTC, the Better Business Bureau, and an attorney.

Yesterday (9 Apr 2010), I get this thing from Telecheck saying that "the transaction failed" on my final payment check. I have plenty of money in my account so I called everyone from the Home Depot project coordinator to the folks at this Telecheck place. I’m told by Pat at Telecheck that the computers just don’t read the numbers at the bottom of the check correctly and this is what happens. In addition, I’m told to just keep watching my bank account to see when the check clears. I’m also told that this type of thing happens all the time.

I suggest any business using these type of services to get rid of them before the business loses its customers altogether. As it stands, from this type of mess, it can cause innocent, decent folks with good credit to end up on a real legal messy side of the stick.

As we began to run out of bundles, we gathered some bundles placed on other side of the roof. When we opened one packet of shingles, we noticed the shingle was gray and white in color, not brown/tan. As we opened more packets, we found that all bundles laid on the side of the roof were gray and white. I contacted Home Depot about the mess up they had caused and had someone deliver a new partial batch of GAF Timberline copper canyon FO196. So we had to remove all gray and white shingle off roof and unloaded the new batch onto the roof (no easy task!). As a matter of fact, the Home Depot employee did not show up for work the following day after unloading and loading together with my employees - all those bundles of very heavy shingles.

So we began preparations to install the new batch of shingles. Remember, we already had 75% of one side of the roof installed with GAF (FO196) copper canyon roof shingles. As we began to open new bundles of shingles, we noticed the color and pattern was very, very different from the ones I had purchased and had already installed but the description on the labels read GAF Timberline copper canyon (FO196). I called Alex ** (sales clerk) at Home Depot about the situation at hand. He did not understand what was going on, neither did we! We had had to stop all operations again until we had an answer to this. We got a call from Alex ** explaining that they did not have the same tone and pattern as the one we had already installed on 75% of the roof, but did have plenty of the new batch they had delivered the second time.

We had no choice but to painfully remove the one we had installed on the 75% of roof and reinstall the new tone and pattern shingle. You can imagine me and my employees' frustration having to do all this work and time lost. We finally found out that Home Depot had changed manufacturers of shingles, but no one cared to put out a notification of the change made by Home Depot or the manufacturer. I call this negligence. I still had to wait two more days for the partial pending material from the second delivered batch because they had none available at the Nogales, AZ store. Please take note that all this happened in a span of about two weeks and in that time, not one Home Depot manager cared to call to see about the matter. It appeared to me that they did not want to face the consequences of the big problem they had in their hands nor wanted to get involved. Thank you!

Each time they come out they cite another reason for the moisture: flashing around chimney (which they supposedly fixed), bathroom vent, sealer around attic door, insulation, soffits. They will not make good on this roof and now, the plywood in the attic, which was fine before the new room, is rotting and full of mold. We need help as we are not wealthy and cannot afford to put on another roof for another 15000 dollars!

His supervisor Mark ** called me when I complained. He also said they only carry 1 kind of roofing product and he was unsure of the warranty. If you only deal with 1 thing at your job, don't you think you would know something about it. I was told by Mr. ** that Kevin just made a mistake. He is their #1 salesman in Las Vegas and he has never had a complaint. That this was the first time he has ever given misleading promises and left the wrong paper work for the job. How do I find out if he has had other complaints?

If I had known they would have the same warranties as the other roofers, I would have gone with one of them and I would have a new roof now. As it is about 80% of my roof is leaking, Las Vegas is having record rain and snow fall. Every time it rains, I lose more wall, insulation and ceiling due to water damage. I have to redo both bedrooms completely now instead of just a small portion.

Lisa(HD)complained to the roofers and they came back and covered the hole and then Lisa called the next day and informed us they all had no mobile home license as required by Nevada law. For 21 days Lisa lied to us and said every Tuesday they would take the test and they would get a temporary license that day and now I know it doesn't work like that,they have to pass the test and still have to put in a application and it takes 2 weeks just to get the temporary license and 60 days to get a permanent one.

One Tuesday they didn't show up for the test and didn't call anyone and Mark(HD)in Arizona said because someones truck and trailer was stolen and the cell phone was in the truck so no calls to anyone. I don't know if thats true but you have to call the police when that happens, don't you? I was in touch with BB at the licensing division and they have no record of (HD) or there roofers applying for anything,anytime. I called and emailed home depot Arizona over and over everyday 2 or 3 times sometimes and no matter how nice or nasty I was they never called my mother once in 27 days from signing the contract. Tricia, Summer, Shaun, Nick all(HD)managers became invisible and removed there names from the contact lists one at a time. They ignored my mother and myself. No one called my mother but called me a couple times. I finally got Mark(HD)the top manager to call my mother and by then my mother was so mad she kicked them off the job after 30 days of hell and having a hole in her roof.

They booked the job with no Nevada Mobil home license, there roofer had no license, They started work and even loaded roofing materials with no license and I told the delivery driver by phone when my mother called 7:00am that HD and his company had no right to load that roof with no license and I had to threaten to call the police and I called Lisa and only then he took them off the roof and left fast. They woke up the whole senior park. The HD manager in Las Vegas ran around looking like a tweaker 90 miles a hour and got nothing done. My extra cell phone minutes cost $106 dollars. I had to start calling them on my computer line because I was on hold so much with Arizona.

Lisa would keep me on my cell phone for 50 minutes at a time saying completely opposite sentences every 15 minutes. She offered to sell us plywood that was supposed to be $76.00 a sheet installed, at $30.00 a sheet installed and said this was between her and I and we would pay cash instead of on the(HD)charge card. 30 days later we have to start all over with roofers and still have the hole in our roof. We are in a big mess and both Senior citizens.

They tore shingles off the roof anywhere they wanted and left the big hole we still have. $106 dollars in extra cell phone minutes. We have to start all over with roofers. We are a mess. Do not use home depot for your home repairs. They will leave you hanging and no one cares after you sign on the dotted line. Warn everyone!!!

Gutters, wrong color and size, were installed. Correct gutters installed later. I was forced to fight on almost a daily basis, practically to the death, to get the windows properly installed and the correct gutters installed. The stress became so signifiant that I was unable to sleep night after night after night for months because I could not get the issues resolved with Home Depot. The frequently told me to contact my homeowners insurance company to cover the cost of their mistakes.

Economic damage mainly consists of replacing the water damaged flooring and the fact that the delays, incompetence, etc. prevented me from selling my current residence when there was a real estate market because I could not move into the house that Home Depot Home Services where busy not providing any reasonable service. Home Depot Home Services deliberately inflicted stress and harassment time and time again in my opinion.

It has now been almost 10 months and I still haven't gotten this situation resolved. This entire situation with Home Depot Home Services has been beyond exhausting and I even ended up with serious physical reactions because of the constant and continuos stress. I believe that they should loose their license to due business worldwide. They have caused me great harm; and, I am sure I am not the only person they have damaged. I have been lied to more than once in my life, but never with such outright aplomb as exhibited by the employees of Home Depot and their subcontractors.

mildew, wet comforter and sheets, possible damage to wood floors.

Finally an appointment was made to schedule the roof repairs on Monday because we were at a seminar on Thursday. When we got home Home Depot had removed our roof,causing $13,000 worth of damage to our property and the roof still leaks Then they put shingles that did not match. It took over 3 years to get them to replace our shingles. They had to redo the entire roof. June 2008 roof still leaks, they refuse to make repairs correctly. They want us to settle with their insurance company for a little over $2,000.00 to make the problem go away. We also had to pay them for the roof.

Damage to our driveway, roof still leaks, damage to overhead on side of house, and many more.

Mr. Ted Gibson, our project manager, informed us that work would begin the morning of Thursday, April 24,2008. The installation team arrived at our home that morning. They spoke little, if any, English and Mr. Gibson was no where to be seen. They did work hard that day removing the old shingles. When they left that evening we had no idea what time they would arrive the next morning. Friday morning the installation team arrived sometime after 9:00 am and began roofing. Again, Mr. Gibson the project manager does not make an appearance that day either. During the third day of installation, Saturday, April 26, 2008 the installation team sawed off a cast iron sewer vent pipe from our roof and shingled over the hole. We found the pipe laying in our yard. When questioned as to why they would do this. We were told it was on their written orders from Mr. Gibson. They then said they would put the pipe back , which they did we later discovered by just sitting it on top of our roof!

We contacted Mr. Gibson, who told us to hire a plumber to fix the pipe and that THD would cover the cost. On Monday, April 28,2008 we had a plumber fix the pipe. The installation team then came back to our home to re- shingle that area. As we watched, they started attaching shingles directly to the wood without installing any roofing felt underneath. When we questioned this we were told it was a small area and didnt need felt. We insisted, and they had to go to a local hardware store to buy some.

On Wednesday April 30,2008 Mr. Gibson came to our home to fix some screens in replacement windows that THD had done for us and to inspect the roof. He noticed some shingles that had tar on them and told us that the installation team would be back to fix them. On Saturday morning May 3, 2008 they replaced those shingles. Yesterday, Monday May 5, 2008 it rained for the 1st time since the roof had been installed. We now have leaks where we never had leaks before. The installation team cut into our stucco chimneys (we have 4). Water was running down the outside of at least one of them . We also have 2 leaks in our attic, that we can see. Some of our attic space is not accessible, so there might be more.

I have talked to Mr. JP Brumby, the branch manager for the Carolinas, and Mr. Jeff Putnam ,installation manager, about all of these problems, and so far all Im getting is empty promises. We paid over $19,000 for this new roof and used The Home Depot because of their guarantees of customer satisfaction and quality craftsmanship. What a crock! Someone please help!

I have had to take off many hours of work to deal with this fiasco. Now with the roof leaking, we don't know if our plaster ceilings and walls will sustain damage. We have not received a bill yet for the pipe replacement from the plummers, so we don't know if THD will honor its promise to pay that or not.

Ceiling and wall damage with stains inside my bedroom.

Winter of 05 and 06 little rain. Did not notice water damage. Winter 07, noticed water spots in new drywall in kitchen area, breakfast nook ceiling (blister), cracks in new drywall in piano room, stain and joint separation of new crown molding in dining room area, blister in Master Bath ceiling. Contacted Home Depot again and this time it was wind driven rain through new air vents.

01/08 had plastic tarp over all vents. Still more water. Master Bath ceiling was not only soaked but sagging with blisters. Home Depot blamed air vents again without investigating attic or roof, not knowing that we had them sealed with plastic. Then they blamed poor seal around vents. Our own investigation in attic revealed a soaked roof deck in 2 area, master bath and piano room. This time Home Depot had no choice but acknowledging that water penetration was due to roof but would only agree to repair metal flashing above master bath. Home Depot is blaming cracks in drywall to poor drywall workmanship. They clearly refuse to link the previous collapsed ceiling in 04 with the water damage of 08.

Now that weather is dryer, noticing new cracks in drywall ceilings, bulging walls, mildew smell in attic and perhaps dry rot in ceiling joist. We are constantly re-addressing drywall issues. Roof cost about $19.000,00 and have disbursed about $10,000 out of pocket to fix collapsed ceiling, remove insulation, new vents, gutters, stucco repairs, elastomeric paint etc... So far home depot has not paid a dime since they would not even take responsibility.

I complained to Home Depot, and they just told me to call here and there and nobody cared or helped. So long story short: DO NOT GET A ROOF PUT ON THROUGH THE HOME DEPOT IN SAN DIEGO. You will regret it.

So far, they have refused to work with me at all, and seem conspicuously intent on keeping this issue within their office, and not giving me any contact information to allow me to escalate. In all of my years as a Home Depot customer, I have never seen this level of incompetence from an installation team. I have had many installations (kitchen, windows, bathroom, doors) through Home Depot, and have always had a positive experience. I would really appreciate any help you can give me to forward this to the appropriate management team. Thanks.

Currently the bone of contention is my receiving a copy of that report allowing discovery of any issues which could have health implications or impact the sale of my home, so they can be corrected bringing closure to this daunting experience. The air in my home remains dank and the wall behind the extensive cabinetry in the kitchen (site of greatest damage) is in question. This same wall extends into the family room and has been repaired because there were no cabinets to interfer with visual evaluation and repair.

In Feb 2006, our roof began to leak during heavy rains. We received no response until we called our homeowners insurance agent. The roof had been installed inproperly, and the subcontractor came to fix it only when our insrance company got involved. My husband and I have spent throusands of dollars for home repair materials in the last 30 years. After this experience, we seldom shop at Home Deport any more. We tell our story to any one we can to prevent others from such an experience.

If I had any leaks, (which I did) they would dry in the roof right away. They sent an inspector, who saw how bad the leaks were, and said they would be drying in my roof asap. My building permit has been open since October.

Not one thing has been done since I signed the contract. I am still waiting, it is now 2/14/06!!! I cannot get any answers from Home Depot, all dates I have been given have come and gone, there is no one to answer your call, no return phone call, no help.

I have threatened to cancel, been assured I would get it shortly, get a new date, then STILL nothing. They delivered the tile, mostly broken a month ago, left it in front on my house, and I had to pay someone $300.00 to move it to the back of my house so it is not stolen.

Despite calls to our salesperson (who never returned the calls), our "install manager" and a Home Depot store - who said that they were not affiliated with At Home Services despite the fact my husband met the sales person at their store, it took almost 3 hours to get someone out to fix the tarping. The store was the most helpful as they were able to get the regional manager for AHS to call us and he got people moving. There was damage to our master bedroom ceiling and wall. We were told to get an estimate, submit it to Home Depot and we would be reimbursed. This was suppose to happen for both areas of damage but the suppliers contracted directly for their repair.

I sent the estimate and never heard back. The day before the repair was suppose to happen, and almost two months after the damage had occurred and after another call to the regional manager, I find out that they are going to file a claim with their insurance who will contact us about how to proceed to get our money back and that they need to have an assessor come out and see the damage. I told them that the repair was scheduled for the next day and I was not changing it and if he needed to see it, he needed to come that day. They said pictures would be fine.

I used 4 days of my vacation to be home for the various repairs. Home Depot's insurance files a claim with the subcontractor's insurance who is suppose to pay us. We don't even know the name of the subcontractor and we do not have a contract with them but with Home Depot. I have not heard from either insurance company in at least two weeks and Home Depot is claiming the job is done...despite my more recent discovery of a leak around our chimney and a message left 10 days ago about that. We were also promised quality control and an inspection afterwards and a install manager who would be there to help us.

She admitted that Home Depot would cost us more but we were getting a "peace of mind" warranty by going with Home Depot (which was another lie). The warranty was only good if the hurricane speeds were under the shingle wind speed rating). She stressed that Home Depot is not like a small "mom and pop" operation that could go out of business overnight. She stated that Home Depot had a huge warehouse with more than enough shingles to complete their orders. After her sales pitch was over we agreed to go with Home Depot due to the "peace of mind" warranty she mentioned and due to the long waiting lists with all other roofers in our area due to hurricane damage. After obtaining the price from the saleswoman I called my insurance adjuster and he said that Home Depot was 100 per square "over" the market price due to Home Depot including their "peace of mind" warranty in their price.

After specifically requesting 110 mph shingles we signed on the dotted line. I asked the saleswoman for an itemized bill and she said it was Home Depot's policy not to give itemized bills. Before the saleswoman left I requested a 24 hr notice prior to delivering our shingles. After returning home on 1/4/06 I found my new shingles stacked up in my driveway. After calling Home Depot on 1/4/06 to request the shingles be relocated to my garage for safe keeping I noticed the wind speed on the shingle packaging was "80 mph" and not "110 mph". After making the discovery on 1/4/06 I immediately called the salesperson to make her aware of the problem. She directed me to her sales manager. The sales manager stated that 110 mph shingles were not available and that they would cost more money. Between the day the incorrect shingles were delived up to today's date we have been told that Home Depot does not know when the 110 mph shingles will be available, therefore, they are unable give us a new estimate.

Since I paid the 25% deposit by way of my Home Depot card they have already debited my Home Depot charge account and I am still in possession of the 80 mph shingles which I am unable to use. Even though my roof is not complete yet I am unhappy with the sales tactics used by Home Depot's salespeople and the poor customer service. I have been told that I would be called back on several occassions and almost each time I have had to call back to get any information.

All of this finally happened the week before Hurricane Wilma came through Florida. Now my roof still leaks and even more than before, resulting in my ceiling collapsing, and many other leaks throughout the house. Now Home Depot wants to blame the damage on the storm, (keep in mind I had problems before the storm even came in.)

I have gotten the run around from all involved, no call backs, no results. I finally got the project manager to call me back and he came out to look at the problem. By this time I had removed the collapsed ceiling, which revealed many holes in the wood, like a hammer went through it. He came and took pictures and said he had to go back to his boss for a final decision. Well several days have past and still no call back.

This roof is under warranty for 5 years, and is less than 4 years old. In no way could the hurricane cause this damage. I did not lose one shingle or have anything hit the roof. I am extremely frustrated with the situation, because I cannot do any ceiling repair until the roof problem is taken care of.

To date I have received no indication that they are going to fix the roof. They do not stand by their work.