Home Depot Roofing Reviews

In September 2018, my primary residence needed a new roof. I checked with local roofing contractors and then I chose The Home Depot because the salesperson convinced me that the Home Depot would stand behind their workmanship if I should ever have a problem. I was reassured that the Home Depot would honor a claim made by the person who contracted with The Home Depot.

In spring of 2017 we began to research roofing companies. We needed a roof on our primary residence and our rental home. After our due diligence, we selected Homes Depot to install both roofs. Our choice to go with Home Depot was based on the warranty, as well as, their claim of "We're not going out of business, we are the big orange store on the corner. If you went with Chuck in a truck, can you tell me were his office is?"

In 2006 I had a new roof installed by Home Depot Installation Services. The roof warranty was for 25 years and the first 10 years are non-prorated. As luck would have it, after 14 years I have shingles that broken and a roof with leaks. I kept all my paperwork for this project and took it with me when I visited Home Depot. The representative took all my information and contacted me the same day. I was told that Home Depot no longer installs roofs and because I was so far beyond my warranty (?) I should contact my HOA, get a recommendation for a roofing contractor and turn it over to my insurance.

We used Home Depot to redo our roof about 3 years ago. Fast forward it’s leaking. We called the store and got the phone number to the warranty company Genpact. After two and a half hours on wait, I got a callback. A work order was assigned. The next move was to assign an inspector. Now a week later no response from the company at all despite emails and calls. Highly frustrated!

I purchased a commercial-grade roof on 5/13/2017. Home Depot subcontracted the roofer. The roofer was in, around, and through my asbestos tiles ignoring all state and federal guidelines for dealing with the hazardous material. They even put silicon around my windows and in between gaps in the shingles. As of today, two shingles are off, and water seems to have been coming in for over a year. I have 3 levels of water damage. Home Depot wanted to resolve and "compromise" on a settlement amount that does not cover the removal and build back of the damage interior. They also jammed me up because now I have to bring my whole house up to code.

I am using the app to get pricing for 3 tab roofing shingles. The app says if you buy more than 39 bundles you can save about $6 per bundle. I put the number at 40 bundles and get my price. I then decide I want to see what pricing looks like at 37 bundles, just to get an idea of the pricing difference. After clearing the cart, I went back to put in 37 bundles and the screen now says save $6 per bundle IF YOU ORDER 48.....WTAF? Why was the number of bundles increased by 10 to get the savings? My guess is they are trying to force you to buy more.

I decided to pay for delivery. All I needed was 2 squares of shingles. A delivery person arrived with no shingles. Said someone else 'must' have them in his car. They never arrived. I called Home Depot 7 or 7 times. Put on hold for 40 minutes then disconnected. On hold for 20 minutes once then the phone connected but no one on the other end. I could hear people talking as I yelled "Hello" into the phone. 20 minutes of that then someone hung up on me. Finally got thru on CHAT and was told that I would have to contact the deliver people because they are separate from Home Depot and and now it is my problem to chase them down. Talk about being pushed aside and ignored.

About 8 years ago I needed a new roof on my house. Decided to go with Home Depot since they are a big brand name company. Their salesperson came out, and we went over everything the was to be done. Roofers arrived at my house, started doing to work. They were completed within 3 days. Then this is where the problems started. Walked around the house with the roofers and noticed huge gaps where shingles were supposed to be snug up against siding on my house. The fix for that was to put layer upon layer of silicon to fill the gaps. Then issues with permits and final inspection. Finally final inspection passed.

I should have known! Home Depot At Home Services uses Sub-contractors, that subcontract out to the lowest bidder! Beware! These subcontractors (?) have proven to be unqualified and rookies! My complete tear off and install took 7 MONTHS to complete! Do you know why? Because they had used the wrong nails which had protruded through my eaves and my open beam ceiling. Sure, Home Depot gave me a $1000.00 discount, but I paid top dollar to have Top Qualified Roofers install my new roof! If I had known then what I know now - Never, ever, ever will I use Home Depot Roofing to install any more roofs. Oh, but wait! Home Depot doesn’t do roofing installations anymore!

Home Depot gave the warranty work to a company called Genpact. They call me about once a month to let me know that they still have not assigned the job to anyone and that they're still trying their best. I have asked him numerous times for a complete refund so I could have another roofing company fix what they are unable to or unwilling to fix. I spent about $9,000 on this roof and I wish I would have never went to home Depot. I will never shop there again. If I only found this review site before I made the purchase I would have not used Home Depot. Very dissatisfied customer...Wade **W

After having Home Depot do a complete tear off and new sheathing and shingles my roof leaked a week after the installation. It's now been over 2 years and I'm having more issues and they no longer install roofing so they've passed it on to another company and I'm getting nowhere. This is very irritating. I've asked a few of them how they would feel if it was happening to their roof. As of now I have tried for over a month and the Damage continues and still no reply after several calls.

I purchased a roof from Home Depot in 2016. I've dealt with Home Depot for years for professional installation as well as products that I purchase in stores and online. While I have been happy with 90% of my purchases at Home Depot I would strongly discourage anyone from contracting them for roofing services or any other professional services for that matter.

I'm not sure where to begin. It all started 14 months ago. Went Home Depot when the permit was approved to proceed forward with replacing my tile roof soon after delivers supplies to my house. Some of the material went into my garage such as the metal Channel Ridge vents sealer and vents. In front of my garage they delivered a pallet of cement for the tiles for the ridge.

I wanted to upgrade my roof insulation so I asked Home Depot to provide the service. They sent an estimator who gave me a price and I had the work done. I found during the winter that the snow on my roof was melting faster than on other similar houses. I called home depot and they sent the same company that did the work to check it. This took more than one call, and the guy said it was OK. But realistically it was not. Then he blamed it on not having adequate roof vents.

I have not, he shrugged and left. Stating the trim and eves was not a problem unless water leaked..I cant get any response since. I paid 1700.00 and at my age doubt I can find the cash to repair on my own... Claude **

March of 2018 I contracted Home Depot (HD) to replace my roof and was told it had a 25-year transferable warranty and they would do the repairs. The job was completed in one day in April 2018 and by April of 2019, I had to call them to have shingles replaced that blew off my roof which is guaranteed to sustain 130 mph winds. The repair was done by the original roofer to my satisfaction. However, the beginning of July 2019 I had a severe leak in my lower roof over my front porch and it did a lot of damage in the entranceway of my house. I called them because we had some severe rain storms and water was coming in.

I looked for the best roofer for over 6 months, looking only for licensed ones. Unfortunately, I heard from a Home Depot salesman, promising a 10 year warranty, and a licensed crew. It sounded too good to be true, but I signed up. I did not want my roof installed when it was below freezing, but the installation manager insisted. Now I know, I should have called the police instead of Home Depot to keep the roofers away. After the installation, icicles were everywhere, ice damming everywhere, and rippled shingles, visible from the road. I found out that no one on the roofing team was licensed, not even the manager. I also found out that the license number on the Home Depot business card was for someone long gone from home depot--a builder salesman, not even a roofer.

Home Depot Home Services from Baltimore MD installed roof with a 50 year warranty. Spent 3 months trying to get them to fix a problem and was put off time and time again by all persons involved. We were lied to by installation manager and after much frustration and aggravation we were told "Home Depot no longer does roof installations" and the problem they didn't fix was not their responsibility. The roof was only installed less than 4 mos prior to our problem. Horrible Customer Service and now we have another battle to get a partial refund for their breach of contract!! DO NOT USE THIS COMPANY unless you are prepared for being misled.

Home Depot was contracted to start the replacement of my roof and gutters over four months ago in late November, 2018. Problem after problem they told me the best way to fix the quality of work issues and mistakes made was to close out the job by having me pay off the balance and open warranty claim tickets to fix the issues they left. All along the way my wife's home business has suffered financial losses due to the noise caused by the work since the job has dragged on without reliable scheduling of when they would show up. My paychecks have also suffered because Home Depot as the general contractor of this job was not showing up on sight to direct the subcontractors, meaning I had to take time off work day after day to check up on, direct work and point out their mistakes. Dozens of emails, voicemails and text messages had gone unanswered.

Several pieces of wood fall off from side of the roof after Home Depot workers were done reinstalling the roof, they left wires hanging, they break the cover of our outside outlet, pieces of wood that was included on the work order to be replaced was not replaced. My husband and I Spent over a year to finally reach a manager who was willing to come over the house to check the lousy work, when the manager came he told us that he will send someone to fix what is needed to get fixed; we never heard from him till today. DON'T HIRE HOME DEPOT FOR YOUR ROOF, find a roofing company to replace your roof. DON'T WASTE YOUR MONEY. HOME DEPOT DOESN'T WORTH EVEN A PENNY.

2 months ago I hired Home Depot to do my roof. They charged me $15,000 to replace my roof. They brought all this material to replace my roof and all they did was replace my shingles. Now 90% of the material that I paid for was not used and sits in my yard. Home Depot said they will pick it up and refund me. It has been 2 months since then. They clearly don't care. How can you use 10% of the material and charge me $15,000. There is still old wood on my roof with holes so thanks Home Depot. And to add the contractor was horrible. He was rude and cursing me with his workers. And he said they he will make sure I don't get a warranty. I'm never using Home Depot again and will use all my power to spread this news.

At the beginning of Feb 2019 we had an estimate from Home Depot to have our roof replaced. We agreed to have them do the work, cancelled two other estimates we had, and paid Home Depot $2,266.93 up front since that is what they asked for. About two weeks later we get an email from Home Depot telling us that they cancelled our roof job so we called them and were informed that they will no longer being doing roofs in the US. We were told that we would receive a refund from them within 5-7 business days and never received it. We have called Home Depot again and was told that the refund will be put through and after another week, NO refund. I am shocked and disgusted at the treatment we are getting from Home Depot and will do ALL of our business with Lowe's from now on on top of filing a chargeback and a claim with the BBB.

Salesman was fine, but once sale was made, not very helpful. After waiting weeks to start job, combined with the lack of communication between Home Depot and their hired roofers the one area which was not supposed to be replaced, was stripped, due to poor communication. After we brought it to Home Depot's attention, they acted like we got a bonus. Unfortunately, an ice dam and water damage on this area of our roof happened less than 3 months into our first winter. Came home today to discover our screen porch roof is leaking. Currently, no response from the Home Depot roofing manager. Roof was installed in November and it is now March with two major problems, never mind the fact they had to be harassed to complete installation of the vented drip edge which was totally left off. Pathetic excuse for a roofing contractor!

Warning ⚠️⚠️⚠️ I made the roof of my house with Home Depot. They charged me very expensive because they sold me guarantee, trust and everything has been a disappointment. I had leaks and I did not want to repair the internal damages of my house.

I had hired Home Depot for getting a roof done on a mobile home. Bad mistake and out of 4600.00. No one will call me back regarding the leaks that are still happening. The roofing company was Spencer Roofing out of Tucson, AZ. Do not use them. They told me I could not put a shingled roof on and found out that was not true. So they "painted" it with roof coating for 4600.00. The job was done in 3 hours! We totally got ripped off and now the Home Depot manager will not contact us. It's gotten to the point of filing a lawsuit for this. DO NOT USE HOME DEPOT OR SPENCER ROOFING FOR ANY OF YOUR PROJECTS.

I selected Home Depot roof installation and materials because of the Home Depot name and warranty. The roof has failed and caused damages to the inside ceiling. Home Depot shifted the blame to the homeowner, property manager and tenant rather than stand by their work. They are rude and do not care. I paid $11,700 for this job with no recourse. Very disappointed. Find a local, established and bonded roofer in your area.

Home Depot decided not to honor a signed contract that already had been approved financially and had a $5000+ down payment applied to the loan. I needed a roof and had contacted a few different contractors for estimates. I found out Home Depot did general contract work that covered roofing. I set up a time to meet with a sales rep, and it took hours to get the measurements and then contact and get approved for the project loan through the Home Depot Loan Program. Then we made time for another Home Depot employee to come to our property and get the more exact and final measurements. He informed us that he was now going to order the materials and schedule the work to be done.

I am a senior citizen and Military veteran. I had to contact the Ohio General of Ohio to get my refund that Home Depot. They ignored my request for credit due to me, since they picked up extra material that was not needed that they ordered for my project. They also refused to pick up many opened packages that the installers opened unnecessarily for credit.

I had a appointment today 11/5/2018 at 9. Home Depot sent me a email and called to confirm. I confirmed that today was fine. We had hurricane Michael come thru our town of Bainbridge GA and messed up our roof. We have to get a new roof. So we were going to get a price from the Home Depot. Well the man Richard never showed at 9. So I called at 930 and was told from someone at the 800 number that he came at 8 and no one was home. That is a lie because I have been home all morning!!! And the lady said he came at 8 because of the time change. What kind of professional is this! What a joke. I will tell everyone I know not to use home services at the Home Depot!!!

I contracted Home Depot to install my new roof in August 2018. During removal the workers knocked off a siding shingle and discarded it with the old roof materials. Additionally, within hours after installation I noticed an area where the new roof shingles were uneven and unprofessionally installed. I was told by the project manager, Mike **, that he would return later in the week to correct the problems. It has been 12 weeks and the problems have not been addressed. I have made seven phone calls to Mike where his reply was "next week."