Home Depot Reviews

I decided to redo my apartment after so many years and was excited, until Monday, 4/12. After work, I went to the store to buy molding. This is the first time I am buying this type of material and I knew nothing about it, as I am a single woman. I saw 2 employees helping a customer and they told me they will be right there. So I decided to look at the flooring on the wheel in the meantime. I went looking for help, and again, nobody was around. It turned out, I never received the service for the molding and I got so disgusted I bought the wrong molding and never bought the flooring.

Home Depot Expo issued an EXPO/CBSD credit card that we never used, yet years later it shows up on our credit report as current. It was interpreted as more credit when Expo went out of business! I need help to have it removed.

Home Depot is unable to successfully setup my online bill pay on their site. Many attempts on my part to resolve this issue with customer services. America has became dependent on this service to pay our bills. I have been issued many late fees, phone calls and credited late fees by Home Depot. They say that they are aware of other complaints but do not resolve the issue for me and countless Americans.

First of all I am constancy working to keep my statements be mailed to me versus emailed. They tell me I am the one changing it; if I am, it's not intentional. I tell them every time I absolutely do not want email statements, send it via the USPS and save an American job, you can plants more trees. They wanted to raise my rate so I opted out. Then they made it impossible for me to pay online because I no longer had my three-digit code on the back of the card. I kept explaining that I no longer had the cards but it is like a mantra: you need your three digits, you need your three digits. So I gave up but was caught short and got charged $39 because I had to mail it in.

We've had an HD credit account since 2002. We have maintained it faithfully and used it often. Our payment history is clean. In January, I paid off a balance in full. After the funds cleared my bank, I check my HD account and saw a zero balance. However, HD charged our account 'daily' interest from the time the statement was issued on 23 December '09 until I made my payment on 08 January '10. I received no statements telling me that I owed this small amount of interest. They failed to notify me via email as they have always done before, so I had no idea that I had a debt with them.

I have an excellent credit score and a long term credit history with Home Depot. I have an $11,000 line of credit and had recently charged $650, which is my total balance. They recently changed their policy from six months no pay no interest on charges over $295 to requiring minimum payments and I had not paid attention to that change. I had a $10 minimum payment that I missed on a $650 balance. $10. The payment was 20 days late and I was charged a $39 late fee plus interest.

I purchased a seven piece patio set with two swivel chairs. This set is four years old, and has always been covered during off seasons. I have been very pleased with this set. This year, both the swivel chairs snapped at the base, one while I was sitting on it. I went to the store where I purchased this set, to try and purchase two new chairs of the newer set, even though the color is a little darker, but was unable to purchase individual chairs. I would like to try and purchase two of the older style chairs, or replacement parts (two bases) if that's not possible. I would purchase the newer style. I did hit my back and head, when the chair broke, but had no serious injury.

I have been a Home Depot consumer credit card holder for many years. I have purchased thousands of dollars in merchandise with the card. I recently decided to upgrade my home windows, so I bought the first two of seventeen total. They were over a thousand dollars each. I of course put them on my Home Depot card. I did not receive my statement in the mail the next month and to my surprise when I went online I discovered that I had been signed up for paperless billing and no monthly bill would be sent to my address. In addition, I already had been charged a $39.00 late fee for missing my payment.

I had HD install a complete new bathroom. They had to be called back 2 times before I gave up on them. They lost the specs for both the cabinet and the tile - so we had to start all over which put us low on the list and they said it wasn't their fault. The tile along floor isn't level. The tile on the wall has gaps between the tile and the wall. They tore out the old cabinet and the new one was smaller and didn't fix the wall where the old cabinet was. They handed me a can of spray and said "I could do it". I was going to paint the bathroom and when I started taping to paint was when I noticed all the errors.

The incompetent manager refused to show grills to two customers. Lisa, a store manager employed at the Home Depot Parkville (store) #2577, refused to bring an assembled demo grill down from the shelf to show to two potential buyers. Citing "safety reasons," she said that her staff couldn't bring the grill down to floor level, but that I could climb a ladder to get a closer look. My friend and I left without buying two expensive grills; we will buy them somewhere else that's not Home Depot.

I want to compliment this store and its staff, for being the most friendly, knowledgeable, and service oriented retail store I have ever experienced. When you enter the store, you are greeted sincerely, and made to feel welcome. Every step along the way, someone is asking if they can help, and offering to give assistance. The smiles are courteous, and ask you to come back. This store must be a super place to work, judging from the attitude of the associates. They all seem to feel it is their job/responsibility to make you want to return to the store. Thanks for all that you do!

I have been a Home Depot card holder for about 8 years. Suddenly my account was closed for no reason and now they are harassing me for payment. Calling my home at least 10 times a day and my job. The account was closed because I was behind on my Master Card. What does one account have to do with another? I would like my account reopened ASAP. This has resulted to hurt my credit and I an unable to get the necessary items I need for my hard work.

I bought two recessed lighting fixtures from Home Depot and had them installed by Quinco Electric. One of the lighting fixtures would go out after it had been on for several minutes. It would then turn back on after several more minutes and repeat this pattern. After several attempts to remedy, I had Quinco install a new fixture. I am looking for Home Depot to pay for that service call: $145 for an additional visit by Quinco Electric; gas and time for two additional trips to Home Depot for replacement parts and return of said parts.

I went to Home Depot today to buy my annual stock of grill wipes, "Grate Chef" brand. A good product and I use these little wipes all summer to de-gunk my grill. I didn't see any on display so I asked the clerk, who looked very doubtful and made me repeat what I wanted. Then he shook his head and walked off to ask someone else, commenting that perhaps I was wrong and had not purchased these items at Home Depot before. I left the store and ordered the product online. It will be awhile before I return to Home Depot.

I presume Home Depot is no longer interested in the purchasing power of "non-Hispanic" customers. The entire and only advertisement in the Daily Herald newspaper today, 03/21/10, is a total Spanish printing. This is North America last time I checked. What, you can't include an English printing in the paper in addition to the one for our Spanish friends? I didn't notice that from "Lowe's" or "Menards". Is there a message there? Are you telling us something? Economic or physical damage? Yeah, if we all took our business to Lowe's or Menards, you figure it out.

Stayed home from work for delivery, which was late. When the delivery truck got here, there was one older man with a dolly and a 250lb. vanity to be delivered. I was told it was a threshold delivery, when I asked what's that? They said, it was going to be delivered just inside the door. This guy wanted to leave it on the sidewalk! He said, they do not deliver inside the home! He made a call when he realized that we were not going to accept the vanity, and then he said he could leave it in my yard and come back the next day with someone to move it inside.

Home Depot Credit Services authorized a payment to be made on my account that I didn’t authorize. Watch out. Because I know I processed the payment correctly. I have been online bill paying for years. Instead of taking out my minimum due, which I always pay at least for the last 3 years at approximately $92, they took out my total balance due of $2734.00. It’s a big difference, which in turn overdrawn my checking account by $600.

I have engaged the folks in the rebate centers since fall of 2009 to get the $15 rebate owed to me. They initially told me that I couldn't claim my rebate because the time to file had elapsed even though I told them I had filed during their sales event. I replied that I had copies of documents with dates to which they finally agreed to process the rebate. Five months and three refax attempts later, I give up which I believe is the intention. I only pressed so hard for the $15 on principle. It was somewhat comforting and expected to see the number of other folks make the same complaints regarding the rebate center. I am a do it your selfer who used to spend every weekend picking up something or other for my house. Needless to say, I won't be doing any more shopping at the Home Depot.

Home Depot offers a price match guarantee plus they will beat any retailers price by %10.The catch is it has to be stocked in the store, where Home Depot gets you is they carry very few items in the store pretty much everything needs to be special ordered. Another thing is they offer free delivery and installation Home Depot offers free delivery because knowing full well once the item is delivered, you cannot return it to the store. Their return policy only states that if you return an item they will keep %15 of your money nowhere on their return policy does it say you cannot return an item once it’s delivered.

I called to get the pay off on my credit card and the gentleman told me that he did not have to give it to me because it is not required by federal law. Legal or illegal, it is wrong. With the economic times we are in, there needs to be some provisions made for those who want to pay off their debt. Is there something that can be done about this? While there is not significant hardship for me, there could be for others. I am having to pay an additional $20.00 in payments and finance charges.

We bought a solar water heater through home depot in September of 2009. HD contracts out to Delta Mechanics. We bought the solar water heater in part because of the rebate offered by APS (the power company) which is several thousand dollars. All that needed to be done by the Delta representative was finish filling out the form for APS and send in a copy of the invoice. They were also supposed to fill out a permit request for our county.

We, too, purchased a Hampton Bay patio set having two swivel rockers from Home Depot not more than one and a half years ago. The other day, the swivel base on one rocker snapped where the three braces (legs) meet the solder joints on the base of the rocker. My husband fell over! I took the chair to a welder and it cannot be repaired. Welder said it's cheap and flimsy. Shouldn't Home Depot refund our money? They can send it back to the manufacturer and demand a refund. If not, they can refuse to sell their products! Someone is going to get seriously hurt!

During the "Boom Times" I have probably spent over $100K at HD in remodeling my home. A good part of that were cash purchases, however, I did use their card for the special interest offers.

The security guards are using racial profiling and they pretended to be cops. When me and my wife were ready to leave, the alarm went off. When I realized that the alarm was going off, out of everyone that was leaving, they only stopped us. They padded me down without any proof. While they pat down, they have said things like "thief" and today, I threatened to call the police. This has happened more than once and I have never stolen a thing. Today 03/01/10, at 8:30am, they stopped me and a Mexican man and violated our rights. You may see it in the surveillance camera. They have to change the racial profiling and fix the alarm system that they have.

Last night, I drove to The Dallas to buy a refrigerator and dishwasher at Home Depot. I was sad to see their clearance area had disappeared. I really should have bought them while I was there last time. I had that inkling also, but I ignored it. Anyway, I found a really good refrigerator in their appliance section that had been discounted $120 because it had a few marks on it. But the only dishwashers they had were two low-end models that didn't have three level washing (I read on the internet that was a must). However, I really liked an Amana they had for about $350. It was also black. I told them I had a contractor lined up to install it, so I needed it in a hurry. She told me she couldn't sell the display model. I told her I drove 35 miles to get a dishwasher and I wanted to buy both large appliances together and have them delivered (I was also going to buy a toilet on sale for just $79 to replace the water hog one I have in the main bathroom - it would pay for itself quite quickly).

I called due to the issues with Hampton Bay furniture. I will not use the table or chairs because of the issues. She said she could see they needed to recall these but couldn't help. I am interested in being involved on a class action suit. I think the way they are doing this is very bad. I know everyone I see at Home Depot will know exactly how they stand about patio furniture. I will cancel my Home Depot card and start using my Lowe's card. This is a slap in the face to the people who trusted the Home Depot. They should be ashamed.

I have 2 cocktail tables with 2 swivel chairs and one of them swayed to one side when used by my guest at a super bowl party this Feb 2010 and almost caused a dreadful accident. I caught her in time but the braces and the base broke right before the welded joints and the welds weren't completed all the way around the tubes, just the bottom and part way on side of tubes. I guess there are reasons why some products cost less. They cut corners and cheap labor inferior engineering. Buy USA! Only ones that think we need the rest of these countries is our ** government. We have all we need right here!

The store on Avenue U and East 57th street does not know how to treat customers right. They are rude and they do not know where the items are in the store. I was sent to the end of the store where the seasonal items were when I was looking for room dividers. I will not shop there again. It was a waste of time for me. I was not the only person there who felt this way, some other customers were lost there, too.

I purchased a 5 gal. can of Glidden paint at Home Depot in Berlin, NJ in or around late January 2010 based largely on the $20 rebate offer made at that time. At no time did anyone there tell me that I was not eligible for the rebate. I submitted the rebate form and the sales receipt in a timely fashion to Home Depot (tracking #**) and received follow up email that my rebate was being processed. I then received a post card from Resubmissions informing me I was not eligible.

I live on the property line of Aurora backed up to Home Depot. Even though there are codes that supposedly protect the homeowners, they are ignored, and Aurora pushes the responsibility for proof back on us. There is to be no activity (the homeowners were here first) from 7:00 PM to 7:00 AM. We are constantly awakened by back-up beepers and tractors clearing snow or whatever else from 4:00 AM on.

I ordered a Kohler Whirlpool tub at $2145.00. I was promised delivery on 2/8. I received a delivery of a toilet tank/no bowl which I did not order. Initially, I was told I ordered the tank. Second, they admitted that they sent the wrong item and that my Whirlpool was out of stock and would not be available for reorder until March 4, with approximate delivery of 10-14 days from that date. I was never informed of the out of stock status. Each time I contacted Home Depot regarding order status, I was informed it was in transit. I gave allowances for delay secondary to the weather, but my bathroom was prepped for the delivery date initially given and I cannot proceed until my tub arrives.

On Saturday, February 13, I visited the store and parked in the Home Depot parking lot. The store has an issue with a very large number of workers on the sidewalks looking for a day labor job. The workers travel onto the parking lot, hanging around cars and asking people if they need help. On this day, as I was getting into my car from shopping, I saw in the side rear-view mirror an individual pushing one of Home Depot's large metal carts. I waited but didn't see him again.

Do not hire Home Depot for special orders. My complaint is we ordered for a garage door opener. 6 days later, I am still waiting on the installers. I am also waiting on the Store manager to call me back. The store rep Mark messed up my order with our zip code and still have not gotten my garage door opener and installed.

"You Can't Get Any Better" In 2008, my wife and I decided that it was time to upgrade our mower. The Yard Machine we have is a great mower but after six years, we thought it was time to retire it. My grandfather believed that Cub Cadet was the crown jewel of lawn mowers. With that in mind, we went to Home Depot in Scottsbluff, NE.

I made arrangements with Home Depot credit card (Citi bank) for a hardship payment plan. I was told interest would drop to 0% and that since all we could afford was $35.00/month, that this plan was okay with them. Yesterday, I received a collection notice from NCO regarding my Home Depot Credit Card, stating that it was sent to collections. I called NCO, spoke to Mrs. Horton, and was told the even though I was paying $35.00/month that it was not acceptable with Home Depot and in December/January had been sent to NCO for collections.

I received my performance review which is a money review in October 2009 and I received the worst raise I have ever seen--$0.20. We were told that a flat amount of money would be given to all associates because of the economy. I overheard a couple of young men say that they got the best raise in a long time. We have a manager at our store that seems to discriminate toward women. I'm starting to hear more women in the store say this and believe me, he shows more favoritism towards men and he has women do anything out of the norm than men. I think he is discriminating towards a lot of women at Home Depot. What can be done? Once you say something, then it's management retaliation on you and that is not good. What can I do?

Lost job as school teacher in 2007, contract was not renewed. Could find no work equal to job lost. Matters compounded by physical problems related to excessive construction work in younger years. On unemployment insurance for some time. Started construction laborer job in March of 2009. In between played the balancing act of paying mortgage, heloc, living expenses, and credit card debt until finally could not make all ends meet. This Home Depot account was put in 12 months program with no interest due during that time.

The rude employee refused to assist with the location of a product. After answering the telephone, he hangs up on the customer. This happened more than once on the same day on 3 calls made to the store. One reason given for not assisting is that they were remodeling the store.

I was shopping. I asked her for some help with some plants. She got really nasty because she wanted a break. She said some real nasty words to me. She is supposed to be there to help customers, not be smart and make people not want to shop there.

I went to this particular location on January 16/10 for the first time, (our regular store did not have the item that we were looking for). I found the item (table saw) and the sign said $109.00 ( same as online price ). I went through check out, the item scanned for $129.00. After waiting 5 - 10 minutes to have someone come to verify the price, it was changed. When I asked about the scanning code of practice that is posted at the register, the cashier asked "I'm giving you $20.00 off, what more do you want?"

My daughter and I ordered, bought and had Tuff Shed build a tall barn like Tuff Shed on our acreage in Wyoming in August of 2008. We went back in June of 2009 to find it completely demolished. In interviewing neighbors, we found it apparently lasted 3 months. This, after being told that: "This building isn't going anywhere. It weighs over 10,000 pounds. This is built to withstand 110mph winds." We trusted what we were told as well as the hype on their mission statement (do not believe customer satisfaction is their top priority) and their engineering claims.

On Dec 19, 2009, called Warranty company, scheduled an appointment for the malfunction of the washer we purchased along with extended warranty. Reason for call F-11 error continued to show on the display. Technician came and reset it. 3-4 weeks after, same problem continued. The technician again came out and removed the bottom casing of the washer and took out a dry instruction paper sheet from the bottom of the washer. Gave me the receipt, told me that there is a miscommunication between the central computer and the relay. My hope was that they could fix it or replace it they deny 2nd opinion. They will not send another technician out. Why I asked because there was leaking roof in the garage where the unit is kept. I called back and spoke with Brittney, I asked for a report from the technician, no results. Asked to speak with a supervisor (Kevin), he also deny a second opinion and written document of the report from the technician. Washer non functional.

This is a follow up to a complaint that was posted the week of January 19 regarding a negative experience I had in purchasing an item at Home Depot, which resulted in a cancellation. In response to my situation, I wrote a letter to senior management and I am very pleased to report that I not only received a response, but a personal phone call. Additionally, they are working with me to ensure I get the item that I purchased. I cannot be happier with the end result. This shows that companies do listen to the voices of their customers.

I spoke with this "manager". He was rude and didn't really seem to understand anything about my missed order. The associate that helped me admitted there was an error and the "manager" still refused to help me. Are these really the people hired by Home Depot to give customer service? Maybe Home Depot needs to rethink who their "managers" are and if they can use the brains that they might have.

I purchased a water pressure machine at Home Depot on 06/02/09 (Model: H200 / Serial Number: 93119344). After I used for about six times, the motor stopped working. I contacted the Husky company and talked for several days to them. They never gave me a positive answer to the problem. They never told me to send the machine for a look. The machine was purchased at $161.11.

I need to complain about their business practice of charging 29.99% interest on their consumer credit card, and their deferred interest practices. They advertise that there is no interest charged on purchases of $299 or more, but that is not true. In fact, not only are there interest charges that accrue over the 6-month "grace period," but if you do not pay your purchase off prior to the expiration of the 6-month period, the accrued interest is added to your balance, and then compounded! This is a surefire way to ensure that one never pays off the balance on this consumer card. If I make a $101 payment, $54.11 of it goes to interest! That's just not right! With Home Depot's credit practices, it is impossible to pay off the debt.

Most recently, I received a confirmation for the purchase of a clearance patio set online. The product was listed as in stock at the time of purchase and there were no disclaimers regarding a possible cancellation. However, several days later I received another correspondence that Home Depot had cancelled my order, without any reason for doing so.

I purchased a washer from Home Depot and RAS Delivery Services. The technician broke a water pipe while attempting to install, causing water damage to my home. The technician admitted fault, called supervisor, who said they would pay for damages and now their insurance company, Secura, is denying the claim because they have determined there is no evidence to support their insured was negligent in their actions when he admitted he did it and it was very obvious that we didn't have a busted line before he arrived but did when he left.

I went to Home Depot and picked up samples of one kind of countertop material when a man in that department showed me the samples and said I could get a free estimate on a new countertop. I filled the application and within a day, received a phone call for an appointment for refacing my cabinets. I said that was not what I was interested in, that I wanted new kitchen countertops. They said it would be both and I said I really wanted the countertop estimate and information, but okay.

On my 1/6/2010 statement, I received notice that "due to regulatory mandates, our promotional offers for purchases over $299 must change. Starting Feb. 22, 2010, any eligible purchases posted to your account will require a minimum monthly payment". I called customer service to see if this would affect my existing no interest and no payment plan. To my surprise, they said that it would. I do plan to make the minimum payments and pay the full balance before the due date. However, I question the legality of this practice. In my mind, this company is breaking their contract. Furthermore, they are trying to make it appear that they are being forced by law to do so. This is a shoddy business practice.

On 11/04/09 I purchased Sheds USA Cedar Classic from Home Depot (promotion, 6 months). Shed installed with dozens, maybe hundreds, of open knot holes (looked like a shooting gallery). It had to have been very old dried out wood. Loft poorly installed. I called Home Depot and Sheds USA. Rep from Sheds USA came to inspect problem and said it was worst he had ever seen. He told the Home Depot rep this on my phone with me standing there. He said the company would probably have to replace all sides. Sheds USA called me next morning telling me the report was that it was nothing more than average. Lies. Home Depot calls them, gets a new date for correction of January 11 (today), 2 months after sale. No one calls. I call Home Depot, they call Sheds USA. Sheds USA calls me and now tells me some one will be here on January 20th. Said it was misunderstanding!

On 6-2009, HD credit card service increased APR from 19 p/c to 27 p/c. I have a very good credit rating and pay all my accounts on time. They gave no excuse why APR was going up except that they just felt like it. I complained to them, to the BBB, FTC, to the comptroller of banks and everyone else, and no one did nothing. No one cared, just like our government that has been going down the tube for the last 20 years. HD claims a notice was sent out in early Jan 2008 to all card holders that we could opt out if we didn't want the high APR. I never received such notice, anywhere, anytime. This is a falsehood on their part. So now, I am stuck paying off a predatory APR and I will never step foot inside a Home Depot even if I needed one nail.

I ordered utility mats online and they shipped me the wrong ones. They didn't include a UPS return label so I can to call their customer service numerous times to get one. They made mistake after mistake. I spent 20 minutes on hold almost every time I called them. I finally got them to help return them. They didn't allow me to return to the store and then they charged me the UPS shipping to return them. It was their mistake! It has been a horrible experience. I will never order from them again!

I had a horrible experience when the card was lost. Customer service did not know the policy the store was mandated to use, regarding gift cards, after Home Depot lost a lawsuit, due to their unfair policy regarding gift cards (not refunding customers for lost cards). There is a big sign hanging up behind the CS desk that states "we will replace lost, stolen, or damaged cards". This was probably placed there after the lawsuit, without any explanation to the CS reps that there had been a change to policy. I say this because each time I addressed the issue with a CS rep, they told me in no uncertain terms that if the card was lost, I was out of luck, as it was treated as cash by their store.

I submitted a request for rebate for $10 for 2 gal. Behr stain. I contacted the rebate center on 10/19/09, resent all information on that date, then contacted again on 12/1/09, I was told by Fred to allow 15 days. I called again on12/17/09, and I was told by Reuben to allow more time. Called on 12/31/09 and was told by Frank to allow 15 days and I was given a new tracking number.

My GE Adora front load washer (model WHDVH660HBB) leaked on 3 separate occasions, and the 1st 2 times, the seal was replaced. Last time, they deemed it was the dispensing unit on top. I told the service man after the 1st time about it still leaking, and he said to give the new seal a chance to seat. They now condemned the washer this last visit. Thank god, I bought the extended warranty. It was less than 2 years old, and now, they're stalling in replacing it.

I don't have complaint with the stores, just rebate center. I bought 8 gallons of paint during the Labor Day Paint Event rebate. I sent in all the proper information and eventually received a rebate for $5.00. Then I talked with Kim who verified my purchase of 8 gallons, and she asked that I resend the information by fax. Then after a while, I received $10.00 more which is the total rebate for 3 gallons. I again called one of their reps explained the situation and they said to fax the information again (3rd time) and they would take care of it. This was on 12-7-09 and we have yet to see a check or hear from anyone. We were very detailed about sending the proper information and are quite disappointed that this has gone on so long. We received a total of $15.00 in two different installments and are still owed $25.00. They have these specials, we take advantage of them and expect that they would follow through!

I am sending this response along with my many previous attempts to fix this issue to Home Depot Corp. Again, what I want: I want my account audited for the last six months and the policy they stated enforced! If it was abided by [their] company, I wouldn't have a revolving balance along with a promotion that doesn't expire for six months nearly paid off! Please explain why I have such a large revolving balance and two promotions not expiring for some time either already paid off or nearly paid off?

I purchased an Echo Leaf Blower from homedepot.com with a $500 gift card and the remaining $54.75 on a debit card. Three days later, on Christmas eve, (yeah, this was my Christmas present) I received a box weighing about a pound. It was an Echo Mulch vacuum bag and the invoice inside said 1ea. Echo 755T leaf blower. I called homedepot.com immediately and spoke with a lady, who (for whatever reason) conveniently hung up 5 minutes before the top of the hour. When I called back, the automated attendant said they were closed. Well, spending my Christmas watching everyone else and nothing to do, I decided to get my paperwork together to call them in the morning.

On December 3, 2009, I ordered a multi-functional ladder from Home Depot's website since they didn't have the one I wanted in the store. On December 7, I received an email stating it had been shipped, and I was given a FedEx tracking number and a shipping date of December 6. On December 12, I pulled up the FedEx tracking status and it said FedEx had received the shipping information, but had not yet received the item to be shipped. I called customer service on December 14 and was told that the ladder had been shipped on December 13, but they didn't have a tracking number to give me. I called on December 16 for an updated status and was told the ladder was shipped on December 15 with no tracking number; I was told to wait a few days.

I was referred to an HVAC contractor by Home Depot. After deciding on this contractor who mentioned “12 months, no interest” on HD card, I decided to apply. I called and emailed to inquire about 12 months 0 interest. I was told via phone only 6 months existed! I noticed online that the 12 months was available on HVAC installation. I applied online and received $1200 (not enough for $12K job). I called the number on the temporary card to request increase. I was asked several questions about credit info (i.e., car loan company, etc.), passed series of questions, but was then transferred to someone else who asked me questions about my niece's residence, ex-husband's sister's birth month, which I explained I had no knowledge.

I tried to take the humidifier back to Home Depot and they had no idea what I was talking about. This recall was not in their system.

In 2007, I was injured on my job working for Home Depot. My doctor would not release me to return to work until I had surgery done. Home Depot terminated me, so I lost my job and my health insurance. I obtained a lawyer, and in January 2009, Sedgwick Insurance Company settled. They then left Home Depot and Liberty Mutual Insurance took over. They will not answer my lawyer’s letters or calls. Since that time, my health has gotten worse and I have no means to do anything about this. I do not know where to turn anymore. I ask if there is any way you can help me get this settled once and for all. My health is worse, my finances are depleted.

We had a Home Depot credit card for many years. We actually built up an available limit of $12,000 just by keeping it for so long! We never used anywhere near that amount and our payment history was perfect. But we were suddenly cut to $6,000 without explanation. APRs have continued to continuously climb, along with minimum amount due increasing also. We were also cut once again for no reason on available credit. We called the bank that handles HD's credit card, no luck of course. We were told that "this is how they handle all Home Depot customers." We called HD to see if they cared about losing a customer due to the callous attitude of their bank. We went as high as an executive in the Atlanta corporate office but they "could not do anything" about it! Since they chose the bank, that, of course, is incorrect! Since the original cut in available credit and APR hike, we have stopped shopping there for anything!

Home Depot makes it completely impossible to pay a certain kind (home improvement loan) of account online. I pay all my credit accounts online. Home Depot is certainly a large enough company to facilitate this type of transaction; and in fact, they do, for all but this type of account. When collectors from Citi (who apparently own the loan) call me, I always ask them why can't I just log on to Home Depot's site and pay my loan. Their answer is always the maddeningly inane, "This type of account cannot be paid online," which is not an answer to the question of "why"!

I purchased a Cub Cadet mower LTXI 1040 19hp 42' auto (2009). I had nothing but problems. It's been in the shop 3 times since purchase in April 2009. I'm making payments. I just want them to take it back. Each time I began to cut, something goes wrong. How can I get out of this, making payments on something I can't depend on?

I placed an order for overnight next day shipping 12 noon on 12-7-2009 - Order number ** and have not received it yet on 12-9-09 at 1 pm. The merchandise cost me $39.99 and the overnight shipping next day as advertised was $28.25. I just got off the phone with Cortney at Home Depot "online" Merchandise number 1-800-435-4654 and was denied any compensation for the merchandise that was not delivered as advertised - overnight next day. This was decided by Cortney's supervisor. I requested that Cortney let the supervisor know that I have spent thousands of dollars at Home Depot and I expect compensation for not having the merchandise delivered overnight next day or I will not do business with Home Depot ever again. I will go to else where.

I purchased an electric range from Home Depot in November 2009. When the stove was delivered, I was told they were unable to install it due to the wrong type of wire from my old stove. I was told they weren't able to haul away my old stove and leave the new one while I had the wiring changed. I was told to refuse delivery and reorder the stove when I had the proper wiring. I went to the store on "cyber Monday" (Nov 28th) and took advantage of a deal on a slightly better stove which was on sale. Because I still hadn't received my money back from the first stove (which I paid cash for), the store gave me a store credit for the amount (gift card) allowing me to purchase the second stove.

Yesterday, 11/08, I purchased 6 kitchen cabinets. I was told they would not fit in my mini-van. They said they would pull & make ready for pick-up later in the day or this morning. I went back this morning with daughter & her mini-van also. Items were not ready, had not been pulled. We had to wait 1/2 hour for someone to be found to pull them, then had to wait for someone to load. They did fit into only one of our vans. I believe the message here is called pass the buck - I don't want to pull all these cabinets & load them. When the customer comes in to pick them up, someone else can handle it. I have spent a lot of money at Home Depot in the past few weeks and have more purchases to make, but I will be shopping around for another home store. What just happened is not good customer service. I hope this comment is read.

I ordered an electric fireplace from Home Depot's website and received the item completely damaged; chunks were missing from the edges and the item was scratched everywhere. I immediately called the customer care line and was left more upset. The employee told me that I could ship the item back and receive my refund within 5-7 business days of them receiving it, and in order to receive a new item, I would have to purchase another one, but that I couldn't because they are out of stock. So here I am, left with a damaged item, no chance of receiving a new item, and no help from Home Depot.

Customer service is essentially nonexistent at your Eastlake Parkway location. On my last visit to Home Depot (12-5-09 at about 7:30PM), I entered the store, I said "hi" to the "greeter", and she looked at me like I did something wrong and said "MmmHmm." I looked for an item (a $150 drill) in the same area for about 30 minutes with my wife. There were no employees in sight to help us. When I finally found an employee, he saw me looking for him and quickly walked in the other direction as if he were busy.

I spent over $40,000 in summer of 2006. I received the cash rebates that I earned. I have never received the Maytag rebate cards amounting to over $700.00. Home Depot says they changed rebate companies that handle such items and I must deal with them. The rebate people do not respond and HD will do nothing! Is there a "statute of limitations" on this? Can I file in small claims court?

We ordered a Patio Heater from Home Depot as a part of their online Black Friday sale. Site took the information and processed the order. Now today, 12/4, they cancelled the order. There was no explanation ("it is no longer available" is no explanation). They knew how many of these they had to sell. It isn't very hard for a shopping system to be told how many are available to sell and when that number has been reached, then don't accept orders. If we knew they didn't have any online, we might have driven the 30 miles at 4 in the morning on Black Friday to see if we could get one. But since the system processed our order, we didn't. Now, I'm never going to drive it again. Lowe's is only 25 miles. We purchase things for projects at our church, maybe $1000 per month, mostly at Home Depot. No more!

I bought a tree last year on sale (Shute Fir LED). I bought the warranty for it also. This year, I went to put it up and 3/4 of the lights were out. I brought it back and they told me they had no more, only the display. I liked the size and the shape of the tree, so I said okay, got it home and put it up and it looks like **. It is not at all full, it is skinny and looks terrible. I really feel like I was taken advantage of. I am not very happy with Home Depot at this point. We have shopped and bought a lot of stuff from you (fridge, washer, dryer, doors, windows and more) and I am not sure if we will go there again.

The credit company charged a late fee on my account on 8/31. My internet payment arrived on 9/1, which is the date I was told my payments would be due when I first opened the account. They refused to refund the late fee because they said I complained too late.

I bought long acting light bulbs for my home, about 24 or so. They were supposed to last 7 years and have had several go bad within and sometimes 2 years of purchase; of course, no receipt. They are n:vision brand, sold around here only by Home Depot. I called their main office and was told I had to have a receipt. One time I was given an 800 number and called. I was told I had to have a receipt. Another time I went to the store and wanted to exchange. At that time, they offered me $2.60 for one bulb. They said they came in pairs of 2 and would not honor the other. No doubt, I won't be shopping at Home Depot anymore. I bought a dryer from them about 2 years ago. No more from them.

We were remodeling 2 bathrooms in our home. We ordered 2 vanities (special order) from Home Depot. All of the literature that we were shown said 21 days to deliver. It is even on the website of the vanity manufacturer, MasterBath RSI - 21 days delivery. We ordered the vanities on 10/17/09. That would give us the vanities at approximately 11/7/09. That worked perfectly into our time frame as our contractor was scheduled to start the job on 11/2/09. On 11/9/09, we called Home Depot to get the status of our order. We were told that the delivery was delayed and that the order was now due on Monday, 11/16/09. We were not happy about that, but we were able to work that date out with our contractor.

I bought a car canopy tent from Home Depot for $220.00 and the top came loose where it was sewn at, so I called Home Depot. It had been 90 days so I was told to contact the warranty people. I did, they told me to take pictures and send to them. They would replace it if I mailed it off to them and I haven't heard from them again. I have pictures if you would like them mailed to you.

I received my invoice this month and noticed one of my promo balances ended and I was hit with over $200 in finance charges. I called Home Depot's 800 credit card number to see if they would extend my promo period so I had a little more time to pay it off. The woman I spoke to was extremely sarcastic and rude. I explained that I spent thousands in Home Depot all the time and she can look at my account and see that I pay on time. She said, "Because people like you can't pay your promo balances on time before they expire, doesn't mean that's our problem and we need to do anything to help you." I couldn't believe how rude she was. I said, "So you're telling me you'd rather have me go shop at Lowe's or another store like that, rather than spending all the money I do at Home Depot because you're not willing to help me out?" She said I could do what I wanted and that there was nothing she was going to do for me.

I purchased an axe handle that was clearly marked as $13.97 on the shelf. It came in a two pack that was clearly impossible to separate without a cutter. The checkout read it as two items and had to summon someone from the back to divide them. At the very least this was deceptive. It is also likely a violation on Connecticut state law regarding price labeling. When I questioned the issue, I was told that a mistake was made but no recompense was offered. I would hate to think that the State Consumer Affairs Department is required to sort this out! Perhaps some training is in order for your reps, particularly the upper level employees.

Upon purchasing an LG front load washer and dryer, we opted to also purchase the Home Depot Extended Warranty. Almost 40 days ago, my washing machine "starter" unit went out. Home Depot's Extended Warranty will not cover the repair of my washing machine because my laundry room is on the 2nd floor and the washer sits in a pan to protect the floor from leaks. Since the washing machine cannot be pulled out and has to be lifted to access for repair, they will not repair it. The warranty does not cover "moving services" only repair services. If you have a washing machine on the second floor in a pan, do not purchase this warranty. It will cause nothing but headaches and a complete waste of your valuable time.

I purchased Makita Saw Model DPC7321HD on 1-16-09. Home Depot employee filled saw with oil and gas and started saw. Employee made statement that he used less oil than it called for because it would run better. I was working at Quantico Marine Base and I used the saw one time. When I went to start it again, it would not start. I live in Abingdon, Virginia which is approx. 6 hours from that Home Depot. I took the saw to the Home Depot in my area, Bristol, Virginia, and they sent it off for repair to see what was wrong. They responded that the motor was burnt because it was ran with insufficient amount of oil. Altaquip who had it for repair called and told me it would cost around $650 to repair the saw, which I paid $891.44 for. I had them return it and I took it back to the Stafford Home Depot where I bought it.

My husband just went and bought a back door for our house at Home Depot. He couldn't get any assistance with moving it to his van. We are in the middle of remodeling our home. We won't be shopping at Home Depot again. We'll go to Lowe's where we'll get assistance.

I made an electronic check phone payment on 10/19/2009. My bill was not due until 10/23/2009 so it was paid four days in advance. I called to check the amount I had left on the card and the prompt told me that my payment was not yet received. I went online and printed a copy of the electronic check made out to Home Depot and I also printed out a copy of my bank statement that showed that it indeed went through as the electronic check # matched the check # on my account. I took the copies to the Westminster Maryland Home Depot Office and showed them what was going on and they called their own customer service and faxed them a copy of the electronic check and the date it was cashed. A few days later, I called to see if it have been straightened out and I was told by a customer service rep that they had no record of a fax from the Westminster store. So, I faxed it from my home. It is now November 3rd and they still have no record of the two faxes and have sent me a bill with a late fee assessed and have put my account in default and raised my percentage rate to 29.9%. I am going to file a complaint with the Consumer Protection Agency.

Recently, Trevor ** was terminated for wearing a button! I've had enough of large companies trying to be so politically correct in order to appease everyone. What the heck is the difference between a button that states "One nation under God, indivisible" and "United We Stand"? Hmm, is Home Depot that politically correct that they are afraid to offend anyone with the word God? You've got to be ** kidding me here. I foresee a big payday in this former employee's future, be it settlement out of court or in front of a judge and jury.

I loaded a cart up with about $200 worth of various materials at the HD on Rt. 450 and went to check out. Because of the very heavy variety of materials, I could not do self check out. The lady at check was having trouble and could not get things rolling. She got no help, while many HD employees were just standing around. I waited 15 minutes but no help came; the line behind was getting long. I left the line and went to the check out at the lumber department but the line was backed up. I waited another 10 minutes but the check out man was stuck, no help came. I went back to the first line but it had not moved. I then left my cart and exited the store. The time of the day was approximately 10 am. I am not a complainer most of the time but this pissed me off. Other people were pissed too.

We got 4 sets of the commercial electric lighting for our garage. It was the energy-saving shop lights. We haven't even had about 8 months the first time the bulbs blew. Then we took them all down, returned them, and got 4 more. We put them up, and same thing happened. They kept blowing out. We even got extra boxes of bulbs. Same thing. We took them back again. By now, we hate these lights. It was like there's a short in them or something. I don't know. They are the worst lights that I have got. Right now, we have no lights that are working. So that's why I'm writing. All I want is the money we spent on the lights. They were $16.95 each. And I got 4 light fixtures and can't use any of them. The extra bulbs were like $11.95. I just need lights for my garage. Thank you and hope you can help me.

I had lived in Cape Cod, MA in the last two years and just recently moved back to my hometown in PA. I had moved from Cape Cod and a lot of the reasons were because the customer service in the Hyannis store Home Depot was terrible. I have Asperger's Syndrome, but I have many abilities and one of them was fixing things and building furniture. I was brand new to the area. At first, one of the cashiers was very friendly to me, but was inappropriate. He wanted to take a picture of me to have in his cell phone which I thought was rather odd. But I was very lonely up there and wanted to have friends. To make a long story short, I found out that he had been laughing at me behind my back to all the cashiers and the store managers in that store. So when I was in the store, you could tell by the looks on their faces. I tried so hard to make friends which was my mistake because these people weren't really my friends at all. I made this one cashier (Derick **) some jewelry.

I made an electronic payment on 10-19-2009 on my Home Depot account. My bank gave me a confirmation number showing the funds had been transfered. On the same day, Home Depot charged me a late fee of $39.00. So, I called them and they tried to blame my bank. They agreed to remove the late fee, but they refused to remove the record of a late payment from my account. And they say it will be reported as a late payment to the credit reporting companies. I called my bank, and they told me Home Depot and received my payment and confirmed it on 10-19-2009 which was the payment due date. My bank added that they could not have given me a confirmation number unless and until the payee had acknowledged the receipt of the funds.

My wife and I went to the Home Depot to purchase a ride-on lawn mower. We went in June because they were having a promotion in which a gift card was given based on a specific amount spent. We spent $3800 for a Cub Cadet zero-turn mower and this amount entitled us to a $500 gift card. The sales person who rang the sale through actually photo copied our receipt and faxed the copy to the rebate center to "speed things up." Well, after the first month of waiting and no response, I checked our status and was informed that the wrong SKU number was entered on the receipt. It seemed to be correct when they took our money, but now it's wrong? So next after multiple phone calls with the store manager and a lot of we'll-get-back-to-you comments, I was finally given a host of 1-800 numbers which put me through to automated phone-bots from Florida, Quebec, Toronto, and so on. I never got through to an actual person.

Our Home Depot balance was paid and then they billed me for $69.39. It’s for the interest (they say). My balance was paid in full before the due date. Loan sharks? We will be closing our accounts for good. Lowe’s, here we come.

We were in a bind and had to take out a line of credit last summer to fix our air conditioning. We took out a line of credit to have our system replaced (+/- $6,000). After the grace period ran out, they gouged us with +/- 25% interest. Then, I took out a consumer loan with my credit union to pay off the Home Depot balance as soon as I could. Approximately three or four weeks ago, I paid off the entire balance. We then had +/- $500 credit on the account.

I applied for a credit card account while at Home Depot after being solicited by the sales rep to do so for a "12 months same as cash" promotion. After the sales rep entered all of my credit information into the computer and took my driver license, a message came up on his computer asking that he call a number. The sales rep called the number and spoke with a rep from the credit card company, and the credit rep asked to speak to me. I get on the phone, and she says that she needs to first ask me four questions before she can approve my account. (Keep in my mind that my credit score is 730 and I have never been turned down for credit before and have a few revolving accounts with retailers.) I then tell her that my English is not very good and could she maybe talk to my wife who was with me, and she said no. She said she can get an interpreter on the line to help.

In 7/2005, I paid $50 to have a Home Depot specialist to come to my home to measure for plantation shutters to match existing ones and order. They were to be installed in 9/2005. In 10/2005, I called to ask where my shutters were. Shortly after a gentleman came to my home to install them, he went into the room to assess where they needed to be installed and explained that the specialist sent to my home was always making mistakes and he had ordered the wrong ones! He spent at least 15 minutes on his phone to reorder all and assured me that I would have my shutters for Christmas. I asked for a receipt (My only mistake!).

Home Depot is discontinuing their MasterCard Rewards program (for all customers). Accounts will be closed as of October 31, 2009 whether or not you have a balance due. This will be reported to the credit reporting agencies with a notation of "account closed by grantor." This will reflect negatively on individuals’ credit reports due to one, having an account closed by the grantor; and two, having an account closed with a balance due.

We purchased a washer and dryer (top loading). The store refused to match the low price guarantee completely. As we go home, we realized that the store had completely avoided discussing the “beat all competitor prices by 10% advertised promise” even though we had specifically asked. We are out about $200.

My receipt number is ** dated 9-29-09. I was charged for 8 rolls of Tyvek tape and I only bought 1. I bought 8 Starter strips and was not charged for them. I called David on the 30th and was told he would check with management and get back with me in a few hours. After 3 hours, I called him and I was told that the records from the evening of the 29th would have to be reviewed and that would not be done until October 1st. In the past month, I have done over $900 of business with Home Depot. I would think customer satisfaction should be high on your list which I am not. Please contact me ASAP and let me know how I can get the credit that I deserve. Thank you in advance for your help in this matter.

On September 20, our hot water heater stopped producing hot water and tripped the circuit breaker whenever we attempted to turn it back on. I called Home Depot to order a new one and they promised "that day" installation on September 22, using my Home Depot credit card to pay for everything. Other than a surly clerk on the other end of the phone at Home Depot and again at their subcontractor and an inexplicable $100 increase in the amount of the installation charges by the time it got to the sub, everything went as well as can be expected though the poor lone installer had a very difficult time installing the new hot water heater in a tiny alcove 4 feet above the ground. Sending him help would have cost an additional $100, I was told.

On May 25, 2009, my sister suffered a devastating injury to her neck which has rendered her a quadriplegic. She is physically dependent upon others for all activities of daily living and completely unable to work. At the time of injury, she owed Home Depot $325. With no income, savings or insurance and multiple bills, she was placed on Supplemental Social Security with a payment of $50 per month (remaining $800 is sent to the nursing home she will be in for the next year or so). Unable to pay the Home Depot and subject to depression, on her behalf I called Home Depot Credit as directed on the bill. I then followed their instruction to submit in writing her circumstances, along with power of attorney forms and statement of SSI income. I offered a settlement using my own funds to provide emotional relief to my sister.

I made a payment online from their website. The payment I made was for $35.00. When I checked my bank account the next day, they took out almost $1,400.00. They paid the balance off. That caused my bank account to be in the red. When I called them to dispute it, the only thing they could do is maybe mail me a check in 7-10. Why can they debit an account and they can’t credit makes no sense to me.

For some time, the Home Depot stores in my area could not process my checks from Wachovia Bank. The information had to be put in manually. I could still buy my materials. A couple of weeks ago, Home Depot selected a new check verification system and will no longer input check data manually. My checks have been verified by the bank and Home Depot has the only system that can't read the checks. Other customers with Wachovia checks have had the same problem.

The customer service rep said there is no more finance charge for my statement for August month's bill. However, I still get charge for it. I spoke to customer service rep, financial rep and account manager. They all said they cannot waive for my finance charge. I do not understand why I still get charged for the finance charge if they told me to subtract finance charge amount from the total balance? The second customer rep that I spoke to said there will be no finance charges for August's statement. How come finance charges still accrue? I do not have problems with other credit company. They waive charges and will be no more charge for the following months.

On January 26, 2007, I purchased a GE washer and dryer. The salesman asked me if I wanted to purchase an extended warranty. I replied yes. The salesman had a hard time ringing up the warranty. He went and asked another sales associate. When the receipt printed up, it says additional merchandise. I asked him why the receipt didn't say extended warranty. He replied that is how it rings up. I didn't think anything about it because I felt the older gentleman would be right. I have been trying to get my washer repaired for the last 4 weeks. The store acts as though I never purchased an extended warranty. It took me a few days to find the receipt because I moved to another house. I did find the receipt.

Last month, I called Home Depot to see if the 26.99% APR could be lowered (I was being charged $55.55 out of $82 for finance charges). The person said nothing could be done at that time because of a "late payment" that occurred less than 6 months earlier. She advised trying in September. I called requesting a lowering of APR this month (September) and was told that the 26.99% was not because of an earlier late payment, but that that was the agreed upon interest rate for this account and was non-negotiable. This isn't right. Please help! With a $2550 balance with them it will take me 10 to 15 years to pay this off at this rate and it will cost me what - six to seven thousand dollars? I can make the minimum payment of $82, but the enormous (illegal) cost to me because of this debt will be difficult to bear.

I purchased this yard machine by MTD two summers ago and since that time, it has been in the shop twice and currently is not working.This piece of equipment is only used 5 to 6 hrs a year and it should last 15 years or more. In the last 10 to12 years, I use my Home Depot account well into the thousands and I'm tired of purchasing tools that do not work properly. If and when you contact me, I will give you my account number and you can check for yourself the amount of usage on my account and even more if you account for my cash sales. Thanking you in advance.

The interest on my Home Depot card is 25 percent. My loyalty to HD has been great over the years. I buy all my house repair needs from the Homewood store. Please guys, that is a bit much. I will pay off my card and go to another store.

Smith & Willis, a subcontractor of Home Depot, installed a central air to my home on July 3, 2009. The work failed the county inspection and required four pages of corrections, including but not limited to exposed wires, leakage of gases into my home, etc. The Arapahoe County inspector's office also notified me that the company likely completed some of the work illegally without the proper license.

When an item is returned, no one ever checks to see if all the parts are in the package. So when they just put it back on the shelf, the next person who receives it will be short of parts. Also last week, I was in for a plumbing supply tube. It was mis-marked, and it took me two trips. I should have gone to Lowe's instead. It would have saved me an extra trip. Some of your employees are too lazy to help. They just say we don't have that, mainly the younger ones. I am glad that Lowe's moved into Silverdale. I will do the bulk of my shopping there.

I contacted Home Depot to explain that I was having financial problems, my wife is getting laid off, and if I could get my rates lowered or to see if anything could be done. Home Depot told me that I would have to miss payments, so I would have to have a collections person call me first to settle anything. But if I miss payments, then I would have to pay $39.00 for every payment missed. It seems to me all they want me to do is miss payments so they can get their fees. I am trying, in good faith, to pay them but I think it is unfair for them to have missed payment so they can get their fees.

I came in. It took 30 minutes to get anybody to help me and this girl helped me pick out my paint. I told her I was not an expert. Also, they have the rudest manager down there so I was there a good three hours. When I got home, I tried the paint on my walls. It looked like a big brown turd. It was horrible so, of course, when I tried to take it back, "no way." So then, I tried in Chehalis. Everybody was awesome. The manager was great, the paint guy, down to the checker.

I bought a set of 4 deckchairs with 1 glass table, but the chairs are falling apart. I only had this set for 1 month. I got them from the store, and no one would like to replace these chairs in your company. The set was called Home Perfect with beige chairs. There was one person fell from 1 of the chairs.

I shopped at Home Depot. The truck did not start, I got a ride to get tools, came back 30 hours later and the truck was towed. This is not good relations - over 100 parking spots, but I need to be towed!? Jose (manager) was no help. Claim #**, Kory ** at ** on it.

I got a Home Depot credit card last year in August. They said the first month I was 30 days late. I have never been late on anything in my life much less a $10 minimum payment. I paid the card off in full when I learned of this and again this month, they say I was late. I have begged and asked that they please remove this from my credit and they refused. I am a developer and this makes a big impact on my borrowing ability and has cost me hundreds of thousands of dollars. I need some help to get this removed. If I need to get a local attorney, I can and will. Please let me know.

I recently had a family member pass away who left an estate. Through consideration of the rest of my family, I was asked to purchase the property on a land contract. I accepted and moved into the house and began fixing it up. About 2 months into the project, I got a nice bonus at work and purchased $1,500.00 of gift cards online just to ensure that I had the money tied up and it didn't go somewhere else. Shortly after the purchase, I heard from the lawyer handling the estate and it seems that there were 3 years back taxes owed. I managed to scrape together enough to keep the state away, but need much, much more. In a hurry, I had made some purchases on the gift cards, but there is still $885 left on them. I tried to call the local branch and they told me that they don't return cash in gift cards. The local manager was very courteous and helpful, but explained that he couldn't help me and gave me a phone number to customer service for online gift cards.

I’ve had my HD card since 2005, my account opened with a $2,500 limit, and an interest rate of 15.99% I have used the account frequently, and paid off, charged, so on. I got the love letter a few months ago about the interest rate increasing to 25.99%. I didn’t give much thought since I always spend over $300 to get the 6-12 month special. My current balance is $994.06, which left roughly $1,500 open to buy. I wanted to make a $400 purchase, and my card was declined, in front of god and the whole store. I called Citi; guess what, my credit limit was lowered to $1,000 due to economic conditions! This act also lowered my FICO score! Beware!

I had the account for years and made my monthly payments. I received a letter from them saying that they were closing my account with them. The reason was something on my credit. I have a closed account with them but why should or do I have to pay fee or interest any longer? I was wondering if I could go to small claims court and pay them a monthly payment through the courts.

I was trying for 1 and a half years to get warranty done on laminate floor installation. I have called no less than 10 times and have never gotten a call back. This has taken up so much of my time; it is ridiculous. I’m sending in my paper work and explaining my situation to so many people. Also, I am going into to get keys cut for the third time today because they have not fit the lock when I got them home. There is so much more about the service - it is terrible. I’m so disgusted with it all. I have dealt with yawn in flooring probably 5 times at least and several others. I am also a business person in town and can’t imagine conducting a business in this matter.

This store is impossible, even for buying light bulbs. No one cares; the employees I dealt with were rude and inept not only to me but to the other 8-10 persons in line! It is consistently poor all around. My husband will drive an extra 20 minutes to go to Lowe's or pay double not to be bothered! It's not worth the frustration. They couldn't care less if they make the sale. I have seen men walk right out after putting their goods down. They gave up in the line! The biggest problem is not interpersonal skills or empathy. They could care less about a customer.

I went to do a return with receipt, and she said to me, "You got a receipt today" and shook her head and gave me and my wife a really dirty look. Then she said, "You got a problem?" So, I just asked for the store manager, Ann, and she was to have a talk with her. This is a big problem. The return dept. is always picking on me and my wife every time we enter your store in Puyallup. I'm disabled and they know this and still get me so upset every time I go there. I just got done with a complaint on Saturday about Paula and Lisa. These people don't need to work here if they're going to give people a hard time. Thank you.

The cashier did not have enough change for a $20.00 bill. They called the head cashier, who did not come. The customer in line behind me had a $1,000.00 purchase that was somewhat complex. Again, they called the head cashier who came immediately, but did not bring my change. My purchase was not processed and I left the store. I contacted the corporate office and the corporate had Renee, a manager, contact me. She explained that the employees in question had been retrained, but could not say what was to become of me - after all, I had to leave the store without my stuff. I explained to Renee that I would not be shopping at the Home Depot again, but she did not care. I won't shop there anymore. They clearly could care less about small customers.

I purchased a model RTE112C Weed Eater from Home Depot and it worked fine until about the 3rd or 4th spool when it failed to release the string. I had to remove the spool and pull out the string manually. I got so frustrated I beat the ** thing on the ground and trashed it. No more Chinese Weed Eaters for me.

The patio furniture large table glass exploded. Yes, exploded. No one was near it. There’s no sign of vandalism. The table just exploded. I am very concerned (scared) because I have another Hampton Bay large glass patio table that I am concerned is going to explode with people around it.

My husband and I purchased a GE Clothes Dryer from Home Depot on 2/23/09. We filled in all the forms and mailed them to the Rebate department. To date, all they have recorded is our tracking number, and they write back via email that it is on the way. However, the rebate for $65.00 never arrived. We are very disappointed in Home Depot because we had always done business with them. How can we obtain our rebate?

I read about credit card companies using predatory tactics to raise interest rates, but I thought customers would be too important to Home Depot in a tight economy to risk that kind of **. Wrong. I suddenly discovered my interest rate had been raised to 26.99% without ever seeing a notice that there would be a change; I had no late payments, no overdrafts, no terms violations of any kind. They claim there's nothing they can do. They have to recover their losses from last year, and supposedly they sent out notices. Well, they can recover their losses without my help. Any claim Home Depot makes that they care about their customers is BS. On top of that, their servicing bank took $30 billion in bailout money to pay bonuses to crooks, and Home Depot can't operate on a reasonable rate of interest. What a bunch of phonies. I guess my little card wasn't enough to worry them, but they can't claim they care about keeping customers. My business, as paltry as it may be, is going to Lowe's, and I won't make the same mistake of trusting them. Thanks, Home Depot, for showing me what you really care about.

I went to Home Depot to pick up a chrome hood range that had come in, and to get my refund on a product that was order and not received, and the representative told me that I might have to take a gift card. I said, "Why do I have to take a gift card?" and "I paid cash for the item." The other representative asked me why I did not want a gift card, and I told them I should not have to have one. Then, another rep told me if I put it on my card, and it was a zero balance, I would still get a gift card.

I purchased blinds that are fake wood from Home Depot. They are defective. I had to go back to the store about four times and they think it’s my fault. At this point, they may not replace them anymore. It's a very costly lesson.

I purchased a GT1554 lawn tractor from Home Depot in May 2009. The first time I ran it, I noticed a distinct noise coming from the tractor after it had warmed up. It made a chirping noise. I called Home Depot. They told me they would ship it to the repair center they use; however, it is in Great Falls, MT which is 90 miles north of where we live. They told me it would be 4+ weeks to get it back. At least, they were honest about time.

On August 8, I went to purchase materials for remodeling my bath. When I was finished at the register, I asked for help loading my truck. The clerk called for help over the loud speaker, but no one came to assist. There were quite a few contractors since Hurricane Ike, but one guy was complaining about no help also. The temperature has been and still is in the hundreds, so waiting in the heat is a big deal. After waiting ten or so minutes, I went back in and asked another cashier for the manager. He appeared about ten minutes later, and I asked him for help. I'm 60, by the way. Again, he called for help, and no one came. So, I stormed out. All of a sudden, he's willing to help! I turned around and told him I don't need this kind of treatment, and I loaded it myself.

This was my second "run-in" with this Home Depot employee, Alfonso. If I didn't know better, I would say that he was a racist. I spend about $30,000 a year in HD. Often, I have their paint department mix paint to match the color that I need as per my sample. The paint "professional" that worked with Alfonso attempted to mix my paint for me after he had "shot" my sample on his computer match machine. Alfonso was on his break at the time. The paint he mixed didn't even come close to matching. This employee said that I would have to wait for Alfonso because he was the "real professional."

Home Depot has one of the worst customer service departments and management staff I've ever dealt with, heard about, and read about. Their gift card "policy" is one of the worst. They're eager to hand them out, but God forbid you try using them. You can't use them to pay off credit card limits, can't use them online, expect they sell them online, and every other store that uses gift cards allows usage online.

I bought 2 lanterns for decks last year. They totally rusted out and peeled. They are a disgrace. I just had to replace them, with a new product called Coastal Home. They were Classic Collections # 890-106. They were supposed to be outside lanterns. The advertisement was false. They did not wear well. I will definitely not buy or believe your products again!

On two occasions this year, we were quoted a price by Home Depot; and they came back saying the cost would be more: 1) Countertops included a sink. We ordered $2700 of countertops, and they called later to say it would be $150 more. They ate this $150 when we told them to cancel. 2) Six months later, we are about to put carpet in our home and are given a price for carpet, a price for pad, a price for installation, and a price for tear up and haul off. As before, one week later, they called back wanting $150 extra for tear up and haul off, because we have pets. Our pets do not defecate or urinate in our house ever. I cannot speak for the residents before us. The carpet is nasty. That is why we wanted new carpet.

Store number 0954. Order **. We placed a sizable special order with salesperson ** on 7/6/09. I was told all items were in stock in their local warehouse and we would have them at the latest in 5 business days. We checked online close to the arrival date of July 13th and were told that the toilet was damaged and that they were expediting the shipment for July 16th. I had to cancel the installers for the 14th and reschedule for the 17th. I was told on the 16th that the order did not arrive (carrier delay) and it would be in Saturday, 7-18-09. I had to cancel the installers again for the 17th.

In September 2004, I purchased a Trane central air system for my home with a 10-year warranty against defects. Home Depot subcontracted the installation to Baldwin Heating Supply out of Woburn, MA. Soon after the installation, the subcontractor went out of business and the warranty was transferred to another subcontractor for warranty work. The new contractor wanted to charge me $100.00 just to look at it since they didn’t install the system. When I called Home Depot after 4 hours on the phone and being transferred from CS to another CS, they told me to call Berry Mechanical, who is a Trane dealer, and they would fix the system.

Buy 3, get 4th MIR for Ralph Lauren paint at Home Depot. Although I was very careful at the store getting the correct coupon, asking that I had the right paint to qualify and filling in the forms and sending the originals in by mail on time, my rebate was rejected for invalid SKU or UPC codes. What a waste of time. I'll avoid shopping at Home Depot in the future. I would not have bought the extra $100+ worth of paint, except for the rebate promised of $45.00+.

Home Depot continues to charge me for disputed fraudulent charges in excess of $5000.00. They are charging excessive interest and late fees. My credit has been adversely affected. Home Depot has lowered my credit limit and reported fraudulent debt to credit reporting agencies. They have over $5600.00 they should not have received from me.

We purchased a table at Home Depot 2 months ago. While sitting at the table, for no reason, the glass top shattered into a million pieces. It was so strange it caught everyone by surprise. No one was hurt by sheer luck but it could have severely injured someone by the shattered glass. The table is useless with no top. The top also held the umbrella. So we are out $600 for useless table.

I was dealing with an individual regarding product sales. This person was originally from Abbotsford branch. Now I was transferred to another store, Coquitlam branch in British Columbia. I phoned the store in Coquitlam on July 14, 2009 and received a very unpleasant individual, who did not give his name and could not speak English well enough to understand me. I tried five times to give the person's name, Dan **, and each time, he became more annoyed with me. I tried to speak slowly, this annoyed him. I tried to speak louder, I was told I was raising my voice. When he finally said I need to learn who I am wishing to speak to and call back, I shouted Dan. Not Don, Jan or Sam or Cam, you twit. He told me to go to hell and hung up.

Rep said they would not let us keep the old rate at 21.00%. It would be 25.99% or nothing. I have never been late or very often carry a balance. The balance right now is under $600.00 and we pay them more than the minimum due which is $10.00. We pay $50.00 a month in order to get it paid, because part is no interest if paid in 6 months.

On 5/27/09, A-1 Mower Center, the warranty contractor for Home Depot at 1551 Dunlawton Ave., Port Orange, FL, completed the first repair of subject equipment (Toro trimmer model # 51952) after approximately 45 days in their shop. The equipment had been in there from early April 09 until 5/27/09. After receiving the trimmer back from A1 and upon first use of the trimmer, it appears the piston seized and the unit was back in their shop within 2-3 days, approximately 5/29/09. I am a home owner and this trimmer is not used commercially. The unit is protected under a 2-year warranty through Home Depot from purchase date of 6/10/07 (A1 warranty # **).

I currently have a loan application in process and was told by the bank that we have a single negative entry on our credit record, which was placed by Home Depot indicating a late payment in 2008. I have no record of any late payment ever. I was told that unless I could prove it was a bank error, the entry could not be removed. I must ask, could this have been a Home Depot error? However, we were told that unless we can prove it is a bank error, they could not do anything for us. Our credit rating is spotless but for this entry made by your people. I have been offered no help to resolve this problem.

In 3/12/08, I had a heater and cooler system installed in my house by Home Depot subcontract. They never finish the job and now my cooler is not working. I have called the subcontract and Home Depot many times but no one has helped me. Home Depot says the subcontract and it has been 5 months.

I am extremely unhappy with the Home Depot. I printed out item PC1PAK from their website. The item showed online as $109. When arriving at the store, they knew nothing of the price and showed me the website that stated it was $239. The clerk said I must have changed the numbers around because there was no way that could be the price, sale or not. I left empty handed. Hoping for some resolution, I called the 800 number where I was basically told "too bad". This has left a bad taste in my mouth and will only end with me now using Lowe's instead.

My fiancée was just looking around in a Home Depot store and she was stopped by a salesperson and asked if she have a Home Depot card, she was out of work due to disability at the time, she told the lady, so the lady told her that she could use her fiancée, if she had his ss # and that she was going to call me for an approval. I never got a call and the lady at the store told my fiancée that it was okay, opened the account and my fiancée used it.

I ordered a shed from Home Depot online on May 7, 2009. I received the shed on May 12, 2009, from a competent delivery company Con-way. I tried to return the shed. I called on May 18, 2009 and spoke with Chaz to begin the return process. I never heard from anyone. I called on May 26, 2009, Lisa said nonstop delivery had received the order for return tracking # **. I finally received a call from Larry on June 1, 2009, who said they would come pick it up on June 2, 2009. They showed up with a camper-top truck and had to take the return in two loads (one hour drive each way). I called on June 12, 2009, spoke with Karen, who said she updated my account and I should receive my refund credit in 5 to 7 business days. I called on June 23, 2009, and Phyllis said it was delivered to Suncast on June 18, 2009, and I had to wait 5 to 7 business days for my refund. It is now July 1, 2009 and I am still waiting for my refund. $1,685.35 wasted.

I purchased a Hampton Bay patio set at Home Depot Evans GA store and the glass table top exploded all over my concrete deck. I contacted the store and customer care # was given but they both said that they were not responsible and I would have to contact Hampton Bay and purchase another one. What a joke, given the fact that there have been hundreds of these things to shatter. If a company as big as Home Depot cannot stand behind what they sell and blame it on the maker of the product, the consumer does not stand a chance so I will never shop there again.

I purchased a $100 Home Depot gift card on 12/20/08 which was lost. I provided copy of receipt, credit card info, contact info and called no less than 20 times in the past 2 months. On a rare occasion, I did speak with Josette and she tells me that someone is looking into the matter and she will call me the next day.

Home Depot store hours on a Sunday were until 8pm. I went to the store to be notified that they were closing at 7pm. About seven customers are wondering why the change in hours. I have never experienced a chain store just closing, stranding people without the ability to purchase the goods that they need, in my case, a pipe that split.

I bought a riding mower (model number 40507x8c) in 1996, and it is a great mower; but my gas tank split. My neighbor's did also, but he got his free but shipping. When I called, there is no recall; but for his, there were. What is with that? We have the same mower.

I received wrong instructions and was sold wrong paint. I need to remove by sanding two layers of latex paint. The whole house was painted with this stuff. The cost to remove is around $25,000.