Home Depot Reviews

On June 23, 2009 at about 9:30pm, I walked into Home Depot store looking to purchase an air filter and to browse around. As I proceeded through the store, I stopped in the bath dept saying I can find something here also for the bathroom. There was a white employee who saw me looking around for several minutes. He didn't ask once if I need some help. But as soon as this white couple walks in the same department, he immediately approached them and asked them if they need some help and he showed them where to find the product. He looked at me and walked toward another aisle and I said to myself wow! This can't be happening, not in 2009, no way.

They refused to make good on a tree I purchased there in April because it wasn't in the original pot and I didn't have the receipt (it was in the ground all that time so that saves pots and receipts especially when you buy something in good faith). I will certainly tell any and every person that wants to listen about how I was treated.

On 6/14/09, I purchased a paint with primer mix at the cost of $166 and did not get the color I wanted. Instead, I got school bus yellow. So on 6/23/09, I went back and asked what could be done. The salesperson said that he could tint it a green color. So we agreed on the green and I went home to get the color I had wanted for the yellow based. Once I got back, he ruined the color even more, because now, he just added blue to it. It is not green and it is not how I wanted it. I asked him if I could split up the paint and tint a darker color for a gallon or two at my expense, just so I could get the paint on the wall. He said the company would not let him do that. So now, I'm stuck with five gallons of ugly paint that is going to sit and rot and I still have to spend money on more paint. What a way to help the environment.

I have submitted to Home Depot Rebate Special Services Center on 3 different occasions my rebate form and associated documents. Every time I call for an update on the status of my rebate, I am given the excuse of either the address or fax number was incorrect and that I am not in the system. Original submission was November 11, 2008. I received a letter dated January 16, 2009 that states I am in the system. I am entitled the $200 rebate check from Home Depot and am disgusted with the quality of service to receive what I am entitled to. Unnecessary stress from an organization that does not keep its promises!

This is the second grill I have had to return. I ordered the parts and started to take it apart in order to get a head start because I have a 25th wedding anniversary to cook for this weekend. Well, there is no way to take it apart. The screws are not able to be drilled out; then you have nothing to fasten the new ones to. The bracket that holds the burners is broken on one side and the spacers between the burners are broken or loose. I have taken it back to Home Depot. They attempted to fix it and they can't even do it. I really feel this should be replaced at Charmglow’s expense. I feel Home Depot has gone beyond what anyone else would do! Thank you.

My balance never goes down. My payments get higher every month. The more payments I make, the more interest they charge. I will never get out of this rut. The interest is at 26.99, I feel that this is an abuse and robbery. The card belongs to my daughter but I am the one that used the card so I am paying on it. I am on a fixed income on SS disability and this is getting worse for me.

In less than one year, my old glass top table exploded. Now I have a patio set and no table! Home Depot does not respond. My neighbor has an identical set! Nice chairs, no table. How can they get away with this?

I purchased a 6-piece patio set when we moved here to Florida. It is on our lanai. It has only been 8 months and all our cushions have molded. What do you do when they don't even zip off?

I purchased a stainless steel grill and three of the five burners are rusted out and doesn't work. I called Home Depot and got a runaround. I think Home Depot should remove Charmglow if they are not going to stand behind their products they sell. Over 30 pages of complaints regarding Charmglow, I think we should start a class action lawsuit. I paid $499.99 for the five burner with a side burner stainless steel. I will never buy a Charmglow again.

I ordered several items, including a special order for 2/0 copper wire, the same as I had purchased a few months earlier. Upon receiving the order, after shipping it via Tropical Shipping of Miami, to the Turks and Caicos Islands, it was obviously wrong, they sent me bare copper, uninsulated grounding wire. I had the Head Engineer from the local utility company inspect the product, and he confirmed it was only used in grounding. On contacting the sales assistant, Lisa, from the store, she eventually referred me to the manager and he was extremely unhelpful, tried to blame me and refused to send me the correct product, unless I paid in full. On explaining that I had already endured heavy shipping and customs duty bills, he eventually agreed to a 75% discount, in order for me to get the product I had originally ordered. I also needed to ship the wrong product back at my own expense and of course have to pay freight and duty on the replacement. It meant that $1200 worth of wire has cost me over $3000. I will not shop at Home Depot again and will take this matter further with Home Depot corporate, as I am building a vocational training facility for under privileged kids.

My husband and I tried to purchase a patio set from Conroe Store. We finally left the store without making the purchase simply because no one would take the time to help us with the purchase. We spoke with three different employees and they did not have a clue about how we could make the purchase. It seems no one was assigned to the garden center. We found the perfect table, chairs, and umbrella for our newly built patio. Unfortunately, even though the store was open, no one was able to help us. We are still looking for patio furniture and Home Depot lost a sale. I find this really hard to believe. It certainly does not match the advertising messages they produce.

My swing fell apart. The bars on the swing rusted out and broke off! It rusted out on the armrest. I would like to get a replacement. Thanks.

On Saturday, April 4th, 2009, I contacted the Home Depot Store at 150 Pocono Commons, Stroudsburg, PA Store No. 4127 to ask about the warranty for my lawn installation. I was informed by Manager Linda ** that all installations are under warranty for a year. She then referred me to the Manager of installations, Cheryl ** who stated that she would contact the subcontractors, Scott and Joe from Extreme Transformations and the district manager of Home Depot, Charles ** in reference to my complaints. Charles ** visited my property around the end of April 2009. My wife pointed out all the gravel in the dirt and the areas that are unleveled and he acknowledge that there was a problem by calling me and taking pictures of my property and stated that it's obvious our lawn did not take because of the large amount of gravel in the top soil. Charles stated that he would see what he can do for me and gave him a few days for a resolution. After he left, I called him that following Thursday because I did not hear from him on Wednesday and he stated that he is still trying get in touch with the sub-contractors, to give him another day. That Friday past and I called Charles back on Monday, and we exchanged e-mails. After a couple of weeks, there was still no resolution. I then called corporate and spoke to Shondreka ** and she said she will investigate. She then called me back and stated that the district manager, Charles **, closed the case

I used the Homelite weedeater for 1 season. Each time I tried to start it, it was a nightmare. When I went back to Home Depot, they pretty much laughed me out of the door. It was my fault for buying the cheapest one! So the next summer arrives and the first time I went to try and use it, it poured gasoline all over me. I was smoking a cigar when this happened. I virtually screamed for fear of catching fire! That aside, I tried again to get the folks at Home Depot to actually listen to me. This wasn't a defective product. This was a potential killer. This time they laughed louder, "Sorry, more than a year old now. Ha ha!" So once again I tried to use it.

I purchased a grill two years ago. Never grilled evenly and never really heated up fully. Wheels rusted and fell off. Burners rusted and now can't use. Piece of garbage, pretty much like Home Depot.

I am Home Depot customer. Charging me and whomever else 25.99% APR is not going to get the economy anywhere! All a 25.99% APR is going to do is cause more defaults! Home Depot cards were (and I say were as in past tense) good cards to have for fixing up your home. But since the economy is not doing good, they have made it next to impossible for a working person to use their card with the high 25.99% APR. Whoopie, they offer 0% interest for 6 months if you spend $299 or more, but if you have smaller purchase, the interest is outrageous! I would not recommend a Citi Home Depot card to anyone! The high APR is only going to cause us to begin getting behind on our bills and help ruin the economy even more!

Last year, at the end of the year, my husband bought me a beautiful patio set, 7-piece table and chair, as well as a bar set with bar stools. To my complete disappointment, the bar stools broke, as well as the two swivel chairs, in less than two months. The night they broke, I threw a party, and four of my guests fell right down to the floor. One of my guests suffered a broken arm; I was very upset by this. To even make this worst, I can't buy something I should not have to buy by itself. I am told that I would have to rebuy the sets again.

Add my name to the growing list of victims of the Home Depot KraftMaid kitchen cabinet rebate swindle. Home Depot owes me $250 for purchasing KraftMaid cabinets and an appliance. I sent the rebate information to Home Depot rebate center three times and faxed the same information at least ten times. It has been over six months and all I've received were broken promises. The Home Depot rebate center gives me a different story every time I call. Usually they tell me my rebate will be sent within six weeks. Home Depot may have cheated me out of $250, but they have lost thousands of dollars in sales from me.

I went to buy a Cub Cadet mower for $3500, picked out the mower, went to the cashier to pay her. I wrote a company check for $3500. The cashier put it in the machine, then she said that she needed to call this 1-800 # to verify who I was. I had driver license, s/s card, etc. Then the lady on phone told that they could see I had plenty of money in my bank account to pay for the mower but they could not take my check for this purchase because she did not know me. This is really unbelievable. Last week, I purchased $800 worth of products on my debit card on the same account. What's the problem? I have been buying from Home Depot since they arrived in Texas. In any given year, I spend around $40,000 to $50,000 per year in Home Depot stores. I do special projects for all kinds of groups and businesses spending their money and mine in Home Depot stores. I believe someone needs to look into what happened on 5-13-09 at Katy store south because i was treated very poorly. I will not step foot in another Home Depot store. I will start trading with Lowe's.

Our company, New Vision Construction, Inc., was hired as a subcontractor to complete installation for the Elko store. We are still owed over $14,000 in back pay dating back to 6/7/2007. The store is severely mismanaged and has had 3 managers in the past 2 years! We are now forced to hire legal counsel to pursue getting the payments owed to us.

We have had an account with Home Depot since 2006 - when we purchased flooring for a home we were selling. We have paid at least the monthly amount, usually a bit more on time each month. In March and April 2009, we were a couple of days late and the gracious folks at Citi Corp doubled our interest rate (15% to 30%) and charged us a late fee. I'm not disputing the late fees, but doubling our interest rate to the rate they state is a default rate is just plain greedy. We're attempting to resolve this with them but after reading other comments, I'm not optimistic. We aren't in default right now but if they won't resolve the matter and do what's right, we very well could be.

I purchased the Blue Ember grill from Home Depot a little over a year ago. It works great with one tremendous problem; the heat shield and grease holder corroded to pieces. I have not been able to locate a replacement for these items. I contacted Blue Ember and numerous companies on the internet, but none have the replacement parts. Blue Ember states the warranty has expired and will not replace. I offered to purchase the part, but they will not respond to voice messages or emails. As I said, the grill is very good, but don't expect any help or assistance from the company. I now have a $500 stainless steel grill that cannot be used. (Note that the heat shield allows the open flames to heat the hoses and propane tank - very dangerous).

I found out they are now charging close to 30% on account and no chance of getting it lowered. I will never get this paid off. So I’m trying out how to find credit solutions to help me get out of this mess. If anyone out there opens an account with Home Depot, better think twice. I have not been using this account for several months. They lowered my credit down which was fine, just above what I owe. They said they sent a letter out raising the interest but I never received one. The payment went up then went up again. That’s when I called and found out the $70.70 on the statement that said purchase Cash AD was interest, so my payment of only $30.30 would go on the bill. So there’s no way I will ever get this paid off, I have no extra money.

On April 24, 2009, I visited the Overland Park, KS Home Depot at 95th and Metcalf and had a seriously bad experience. I am disabled and found no operating electric carts. I had to use a wheelchair. Typically of Home Depot, the store was a mess with isles blocked with displays and carts. I don't see how they can pass a safety inspection. The power tool section for Home Depot is literally inaccessible for electric carts.

Items cashed were not supplied. Your sales rep was very helpful in assisting me to locate operators for awnings. I needed five right operators and four of another; only eight were available. I paid for eight and upon opening the package at home, only six were seen. Additionally, I purchased two packets of seeds and was billed for four packets. This purchase was made at 11:15 am on Friday, April 24, 2009. I spent $137 using an AmEx card valued at $100 and the balance in cash.

On August 20, 2007, we bought carpet from this store. They sent me a letter in the mail saying, "If you pay off in 6 months, you won't be charged interest!" So on 8/20, we paid $1,598.96 by Visa, $250 with check#** on 9/15, $250.11 with check#** on 10/17 and $250 with check#** on 11/17. Then my husband went to the bank, Wells Fargo, to get an EFT that started on 12/31/07. But no one took it out for 1/17/07 and I didn't notice so that made me not paid off in 6 months. I was charged $106.37 interest and service charge. I sent them a letter, but they didn't think they did anything wrong. I would appreciate any info about this. The only reason I'm writing now is because they keep sending me ads on my computer, so I dug up this old letter.

My wife went to Home Depot to purchase something. She works for a home for people who can't shop for themselves. She works, in other words, for people with disabilities and handicaps. My wife is very upset about this and cannot handle making a complaint because she tries to believe this person may be having a bad day ... but according to other staff members, whenever these special people come to the store, they are made fun of just because they have certain handicaps. This has happened more than two or three times and I am going to call Channels 9, 7, 8 and 2 of Denver, Colorado and report this within 24 hours unless I hear a proper apology from these people or this store.

On February 22, 2007, I contracted with Home Depot Installations from the Kanata Canada store for a double level (2 floor) Sunroom to be built at the back of my house. Home Depot used a service provider, Mr.Dennis ** of Vue Solariums to do the installation. Through the entire process, there were many issues, one being that on July 7, 07, the contractor started construction finally even though he didn't have city permits to do so. This was a two level solarium. Believe it or not, he started the job from the top then did the bottom! The product was from Temo Sunrooms, which we assumed was a very highest quality.

I went into the store and knew what I wanted. The salesperson Mary was so helpful even when I had to call back and make some changes. When things did not work out, Home Depot was wonderful in helping me fix it and the whole time I was thinking they really do care about the customer. And after getting it fixed, my salesperson Mary called to make sure. I wish everyone would have as good of service I received. Everything happened as promised. I hope this message gets to the right people.

I have been making attempts since 2006 while serving in Iraq to close my credit account and have it reported closed to the credit companies. I have been told by Home Depot personnel by phone that after two years of no use on the account, it would automatically close. It is 2009 and still I am making attempts to close this account and report the closing to my credit report. I do not reside in the US, have not been to the US in years and have no plans to come to the US anytime soon. The last call to Home Depot advised me to wait until I return to US and call to close this account. Why? I would be very grateful if you could convince personnel to close this account as requested for the 5th time in the past four years. I feel it is a simple request and does not breach any laws of me wanting to close an account in good standing. Please advise me if I am wrong.

My purchases were made in Cornwall, Ontario at our Home Depot. We renovated a bathroom extensively, and bought from HD because they were offering a rebate depending on how much you spent on fixtures, vanities, sinks, toilets. Our rebate would total $350 since we spent well over $1200. I mailed all the receipts right away the first week of March 2009, and have been waiting ever since. It has been well over 8 weeks now, so I called them (1-888-733-8441) and went online to Rebatetrack.com to see where my rebate was. I have been told that my rebate was never received and now, I have to re-submit to an address in Miami, Florida and wait another 6 weeks. I am most annoyed. The original receipts were mailed to The Home Depot, Promo code 08-54911-99, Suite 515, 24 First Ave, St. Thomas, Ontario N5R 6H8. I wasn't going to email you today, but when I read how many complaints others have had, I thought I would let you know what's happening here. Thank you for your time.

They have unfair business practices on tool rentals. I lost $69 on tools that could not get the job done. I understand the first rental fee but not the second rental fee for 15 seconds of use. All their charges are legal, just not good customer service. I won't be back.

We purchased a complete kitchen including appliance and installation in Oct. 2008 for a total of $19,562.67 - We have submitted our rebate information 4 times and still have no rebate. We even had our kitchen designer send in the required information from the store. We were told a month ago that the rebate check would be sent within 2 weeks. However, when I called today, we were told we were missing information. As I previously said, this information has been faxed or mailed a total of four times by both ourselves and the New Hartford, NY store (Carol **). We are, by all accounts, frustrated and angry about this. We expected more from Home Depot and are strongly considering taking our business to Lowe's. We are going to be remodeling our bathroom this fall and expect to spend a fair amount of money - but, at this time, our feeling is that Home Depot does not stand behind their advertising and we have gotten nothing but a runaround. I certainly hope someone can expedite our rebate (6 months seems ridiculous) and restore our confidence in Home Depot.

I filed for a $60 installation rebate with Home Depot and got every answer you have heard when I called. Finally, I was told it had been lost and to re-file by computer and receive a card saying the time had expired or something to that effect. I hope Lowe's put Home Depot where they should be and that's out of business. Their customer service in their stores is horrible.

I am another victim of the Home Depot KraftMaid kitchen cabinet rebate scam. I was to get $750 in rebates by purchasing over $6,000 in cabinets, the installation, an appliance and a sink. I was aware that I could have purchased some of the items cheaper but actually thought the rebate was legitimate. I have sent the rebate information twice, both times it is lost and have been told repeatedly that I will get a check in 15 business days. I sent the first rebate submission on 12-1-08 and notes of every call I have made.

I purchased a 10x10 Arrow Gazebo about 6 weeks ago. We should have been warned about this gazebo that it will not hold up in winds. Now I have a pile of junk in my backyard. No help from Home Depot, plus they charge $80 for delivery, and we were only 6 miles away. Loss of money and how to get rid of it now. I wish they would pick up their piece of crap and dump it for me. Free of charge.

I purchased 2 storm doors and 2 entry doors; total cost with installation was over 3 thousand dollars dated 04 July 08. I was given a rebate form that should be submitted after installation for the amount of USD596. The doors were installed on 21 Aug. 08 and, right on next day, I submitted the rebate form. After 8 weeks, I received a letter saying, "Your claim is denied because the record shows that the door has not been installed." I contacted the local Home Depot and showed that letter which I received by mail. Home Depot staff checked and said their record shows door had been installed and they received all payment and they suggested to me to contact the Rebate Center on the phone.

At 11 pm on 4/3/09, I logged on to make my payment. My due date/time is 5 pm PST 4/4/09 (still 17+ hours away). I noticed a late charge was already posted to recent activity for $35 dated 4/4/09 (remember, it's 17hours before its due and still 1 hour the day before). I made my online payment. I used their Contact Us and asked how they can charge a late fee before the deadline has even arrived. I asked them to remove the late charge fee. I got a response back around an hour later (still about 16 hours before the due date/time). They said, "We can't reverse it as your payment hasn't posted (it is still not late yet, remember)."

I had found a nice storage cabinet at Home Depot that I was interested in purchasing 3 weeks ago. When I first went, I was told that they were all sold out and would be getting more in stock in 2 to 3 days. I came back in 5 days, and again there were none. The salesman had told me that they could order one in from the Brockville location, and that he did not need my name, etc. but to come back on Tuesday. I came back in 5 days and there were still no cabinets, except this time, Jennifer asked to take my name and number and would call me when they were expected in on March 18th. I had not heard again until yesterday, which was April 2nd. Jennifer left a message on my answering machine saying that they did not have the white cabinet in, but they did receive 8 of the wood finish ones that I was looking for.

My friend and I both bought Magic Chef Keg refrigerators on Nov 22, 2008 at different Home Depots. We both submitted our $50 rebate forms and documentation immediately after purchase. Now we check in March and they show no record of either submission. Mailed from different locations and both were lost. I have been referred to the same Miami special processing address to mail my copies to that other people have referred to on this site. No confidence that I will ever get my $50. No longer a happy Home Depot customer.

I purchased a generator on 9/22/08 and it broke so when I took it back to Home Depot on 10/4/08 they told me they would look at and charged me $35 for customer agreement recall amount. Then I got a call saying that it would cost $600 to fix it and they will not give me another one. They even told me I can complain to whoever I wanted specifically the Better Business Bureau and I still wouldn't get any help from them.

I bought this Blue Ember grill from Home Depot less than a year ago. It came with missing parts that you so kindly sent to me. This Afternoon 3/29/09 at 1700 while cooking some ribs with one burner on and a interior temp of 350 degrees my wife had a fire start that she could not put out even with a dry chemical fire extinguisher from the kitchen. She had to reach into the bottom of the grill area where the burnt propane supply line was on fire and like a blow torch and turn off the propane tank valve. She had burns to her hair on her head . We are lucky that we did not lose our deck and house due to your grill malfunctioning.

I have a line of credit w/ Home Depot (HD). I made a payment of $100 to my HD account in October 2008. This would be the last bill I would receive from HD. After having a causal conversation in Dec 2008 about home repairs with my family, I realized that I still had not received a bill from Home Depot for November or December 2008. I then called the customer service # on the back of my Home Depot credit card to see if I had a payment due. I was certain that there was a small balance left on my card.

They are CONSTANTLY calling me; it's harassment! To make it worse, I answer the phone and it's a recording asking me to hold on.

On March 17, 2009, I purchased $502.44 worth of merchandise with my company check (as I have done many times in the past). On March 18, 2009, my client cancelled the project. Therefore, I went to return the merchandise; however, Home Depot refused to return the merchandise in accordance to their 90 day return policy (cash, check, or debt card purchases if returned with original receipt within 90 days will receive cash equivalent). Instead they (Home Depot) said I had to wait 7-10 days for the check to clear the bank, but I was specifically told to come back in 7 days by the returns cashier. The check cleared my bank on 3/23/09.

My interest rate which was 15.48% on a balance of $24,900 was increased WITHOUT NOTICE to 21.99%. I spoke to Credit Dept Manager Mr. ** who told me that because of the economy this was done. This is a massive increase which means I may have to default instead of getting out of this loan. I have been a model customer and spent over $40000 with Home Depot. I pay on time, much more than the minimum payment and never been late. This will make my credit unbearable and put my budget out of control. The credit dept told me that I will have to pay this month's newly computed amount of $685 and in future I can revert back to the 15.81% and they will close my account.

Purchase kitchen cabinets wherein there is a $750.00 rebate for the products I purchase. Submitted my rebate forms to Home Depot in Texas. Kept calling because never could find rebate information online only to find out that the company at that address went bankrupt. Contacted Home Depot again only to find out now I needed to send the same info to Miami, FL. during the process of making copies of the info because I sent the original to Texas, some of the numbers were not copied. Now I am told my paperwork is invalid and a supervisor has to approve my paperwork. Even though I suggested I could go to the store and have them print copies of the original paperwork.

Purchased $2000 in appliances to obtain rebate for $65 on delivery with purchase of $299 appliance. Qualified. Submitted rebate online as person option 1 of submission. Called 3 weeks later and was told the rebate was recorded but would not be sent out. Told me they were the NEW processing center in Miami (not El Paso as on the form) and that they would need all documents mailed - and the rebate would be processed in 6 weeks. I took my paperwork to the store where purchased and the lady was wonderful, even faxed the forms for me. We'll see... But after reading all the reports, it will be a surprise if the rebate comes. Time for a CLASS ACTION. I'm sure there are countless stories untold because they don't know how to find this site.

On 11/20/2008 I purchased 26 batts of Owens Corning R-30 insulation at Home Depot in Beaverton, OR. (Total price of $1307.02) I mailed the original UPC symbols, original cash register receipt (with purchase price circled) and completed rebate form to: Owens Corning PGE Consumer Rebate, Attn: Julie **, Sales Support 1-A, One Owens Corning Parkway, Toledo, Ohio 43659. This was mailed well before the 12/31/2008 date for them to receive the forms. I was to receive three $30 Home Depot gift cards. Attempting to contact a body at Owens Corning, Mark, at 1-800-438-7465 said they only send the rebate requests on to the chain at which the product had been sold. He gave me a number for Home Depot rebates, which was out of date.

Purchased a light fixture for the bathroom. It was a Hampton Bay one with three lights about a year ago. The metal on the light fixture started to rust. Both Home Depot and Hampton Bay stated that it is not their problem and refused to help. This was not a cheap fixture and we feel like we wasted our money on a poorly-made product.

After making the required special order cabinets, appliance, and sink purchase, I submitted a rebate for $500. Home Depot Rebate center sends me 1/2 rebate of $250. After hours of calls, I was told they did not receive ALL the receipts so they gave me credit for what they had, which is a lie because I purchased everything on one order. In other words, all the items were on one receipt so they lied about missing a receipt for the other items. I re-sent everything to a different Home Depot Rebate center in Miami per their request and they lied again saying this time that they did not receive the letter.

We asked for Home Depot gift cards for Christmas so that we could buy a washer and dryer. HomeDepot.com lists a washer/dryer for $450/ea, but the store sells the same ones for $600/ea. HomeDepot.com will not let us use our $200 in gift cards for online purchases. The online add says, Online Special Valid: 03/05/2009 - 03/11/2009. The model #'s all match. It's quite ironic that you can purchase Home Depot gift cards from HomeDepot.com but you cannot use them there for online purchases. This is false and misleading advertising that should be stopped.

I own a Maytag Side by Side refrigerator, for which I purchased the extended service plan from The Home Depot. I usually shy away from these things, as I think they are just another way of ripping consumers off. I really should have followed that gut feeling, as now (3.5 years later), the refrigerator needs a new front panel (as a repairman told me, on most Maytag refrigerators with buttons, the buttons tend to sink in). This is covered under the warranty, however, on January 16, the visit by the repairman was made, and part was ordered. It is now March 6, and still no part, no repair, and really terrible customer service on both the Home Depot, and the contractor they hired to resolve this, Mr. Parts in Pennsylvania. At this point, I do not know if my refrigerator will ever be repaired, but I can tell you that I will never, ever, buy an appliance from the Home Depot again. They're good for light bulbs - that's about it...

We purchased an Admiral Refrigerator March 9, 2007 from Home Depot. The Unit stopped working 5 days ago on a Friday and although an Extended Service Contract is current a call for repair could not be made until Monday. However, when the repairman checked the unit he had to order parts and were told the parts would not be available for at least two weeks. After numerous phone calls without any results, we were willing to trade in this unit and upgrade to another one, but were told it could not be done.

We purchased several big ticket items on promotion, six and twelve months no interest plans. Home Depot kept applying payments to our revolving balance rather than the promotional balances, causing the interest accrued to go up exponentially. I contacted them several times over a three-month period in order to have the payments reapplied, only to have the following month's bill be incorrect as well. The fourth month (October of 2008), I spent over an hour on the telephone and was subsequently hung up on. I called back and spoke with a supervisor, who went through each bill with me, put through several adjustments including three months of interest reversals as well as a one-time $150 credit for the amount of pain and suffering I'd incurred over the previous four months. She came up with a final total balance owed, and I paid off the account in full. I heard nothing at all for five months, then I received a bill in the amount of $686.69 in February. I have been fighting with them ever since; they've now added a late fee. Please, please tell me how to proceed!

What I experienced trying to obtain my Home Depot rebate for $500.00 after spending $6,000 on kitchen cabinets, is so DEPLORABLE that I can't bear to get into it. The Kraftmaid/Thomasville offer insofar as it concerns my rebate is BOGUS!!!! For every item outside the cabinets listed on the offer, you would receive $250.00 back. I special ordered kitchen countertops and a sink (so, $500.00) and they told me twice they had no information. The first time they said the rebate center in Phoenix went bankrupt and I should resubmit it to El Paso, Texas. Again, it was signed for and they insist they have it and I should receive it soon. That was 6 weeks ago and I know I will never receive it. They are ** and I intend to bring it to court as I have already contacted the Attorney General in my area.

I am another victim of Home Depot rebate scam. My $59.00 appliance delivery refund request met every requirement & filed on time. In August 2008, three or four times my Check is in the mail. All the excuses that I have read from others have also been told to me! The Ohio Attorney General is now on my case. Does anyone know the phone number for Carol Tome, Chief Financial Officer at Home Depot? Or maybe the CEO? LOWE'S, HERE I COME!!!

On 6-12-08, I purchased a $3524.26 shed. Home Depot offered a three hundred dollar rebate ($100 for every $1000 you spend) on this shed. I received all the information and the rebate form in the mail, along with the address, receipts and instructions for obtaining my $300 rebate. I was sent a $59 rebate check thanking me for the appliance I had purchased. I returned the $59 rebate to the rebate center and a letter explaining the situation. Again, I received another $59 rebate.

Purchased Aprox. 15-24 N:Vision bulbs from Home Depot. The bulbs advertise a 7 year warranty on this product. Around one year time has passed and multiple bulbs die within a 2 week period. One almost caught on fire and a terrible burning smell. I put in a warranty email request. One month goes by without even a verification that they have received my email. So I called them. They advised that they receive hundreds of warranty claims and can take about a month to get back to a customer. Waited 2 more weeks and received an email stating that now they need a receipt faxed or emailed back. I called them and told them I didn't know we were required to save a receipt for a period of seven years.

My wife purchased a John Deere Lawn tractor from Home Depot in June 2008. The promotion was a $250.00 rebate... We filled out all necessary paperwork at the store before we left and were supposed to receive it about a month later... We waited... nothing!! We went back to the store... and apparently the department where they send this stuff made a mistake on the receipt+... So it was refaxed from their store again... 2 months go by and still nothing. We went back... had the same lady deal with us again. She calls them and apparently the story she finds out is the finance company has changed hands... and they lost the information...

I was fired from Home Depot after 2 years working at the store. Some manager used a technicality with a supposedly-falsified time sheet as an argument to fire me, which was not true.The manager saw that I was on time at the store. In my hurry, I forgot to punch in the time clock and I filled out a time sheet as a consequence. I'm a very responsible worker with any work I do, my work record is clean anywhere I have worked, and I have never been fired before. This situation is prejudicial to me in a great manner, because I'm having severe economic consequences. The Unemployment Insurance Agency has denied my application that I deserve by law.

Nov. 28, 2008, I bought some house paint with a 30% off rebate. After two months went by and still no rebate, I started calling the store with no luck. First number that the store gave me was Patti **, left my name and number almost everyday and never get a returned call. Called the store back, they said try Camron **, left my name and number with him as well, still no returned call. After 3 months now and $6.00 in long distance calls, still no rebate for the paint. Call the store back Feb. 23, 2009 and they're going to have someone call me, but again, still not even a call back. So, three people I tried to contact in the last three months, and not one returned call.

Bought LG washer in October 2008. Paid $65.00 delivery and was told there was a $65.00 rebate. Submitted form in Oct. 2008 and followed up numerous times and was constantly told didn't have correct information on rebate for Jan 2009. Have Home Depot, Orange City, FL resubmit rebate form from them and as of Feb. 2009, no response for rebate. Check online and still shows missing information. Told that original rebate company went bank bell up. Still waiting. Will never buy anything from Home Depot again even though store did what they could do to help. Someone needs to look into the problem.

Purchased a generator for ice storm, larger models unavailable so I had to buy a lower wattage model. I took it back a couple of weeks later to exchange it for a larger used one. There were four used ones sitting on the floor and would pay the difference of the cost. Home Depot would not accept the return. All papers and receipts were in hand. Generator is in excellent condition. I did not receive a notice of no returns.

We are in a very difficult state with our economy. I have fallen behind in my bills and I am trying to settle my accounts. I enrolled with a debt settlement company. Home Depot has never been an issue. I have always paid them on time/in full or more than the minimum payment. Recently, they decided under the universal clause that they can do a credit check and they decreased my limit. When I tired to explain to them my situation, they did not want to hear it. Unfortunately, people in this company have no brains. They read you a script and try to pacify you!

I live in Homestead, Florida and our local Home Depot has been the butt for jokes about bad service. I needed a Moen faucet for our shower so off I went to Home Depot. Upon arriving, I headed right to the plumbing area. I could not find any associates to help so I walked over to the paint department and asked them to page someone to the plumbing department. They did that. After 10 minutes, I asked them to page an associate again. Another 10 minutes passed so I went looking for help. I found an associate but he could not help since he did not know where I could find the item that I needed. I told him that if he knew where the plumbing associate was and he said, "Probably at lunch. Everyone went to lunch and only he and another person were available." I gave up and headed to LOWE'S where as soon as I walked in, someone asked me if they could direct me to an area.

The America Craftsman AC-12S are the biggest scam Home Depot Home Services offers. I am a former project manager. You would not believe the scam this company runs on consumers. I could write a book. I just might! Actually, to inform the public should be our goal. Good luck!

I received a bill from Citi concerning my account and in that bill was a notice that the terms of my credit card were changing from 21% to 25.99% with a default of 29.99%. I have not missed payments on any of my credit and when I asked for a reason nothing was cited other than this can be done at any time.

We have had a Home Depot card for several years. We paid more than the minimum amt. and realized our promotional purchases were not being paid on. So after getting slapped with $102 finance charge on our promotional purchase, I called Home Depot wondering why. According to them, in order for your extra payments to apply to the promotion, you have to call Home Depot and inform them of this. Outraged, I questioned them to as why on the statements there is not one mention of this.

Home Depot has taken away their grace period on their credit cards. My payment was due on the 3rd of the month, they received it on the 4th. They called it late and charged me a $34.95 late payment. Then when I asked to talk to management, they left me on hold for a half hour, until I hung up.

I just wanted to to say to all the people that they can go online and file the rebate, and I have never had any problem with them about rebates. So maybe they should start going online to file the rebate. Much faster and safer.

Purchased major appliance and was supposed to receive rebate for delivery. Ordered over phone as had talked to assoc. earlier. Purchased 12/03/2009 as of 2/10/2009 still have not received receipt. Have talked to Angela. My wife talked to man in Appliance. Have talked to Janice, Heather, Jose and still have got no results.

I was asking Home Depot Employee about wood I needed for a project. Before I got my answer the phone rang and I was told “wait just a minute” while he gets this call. I was in the middle of my conversation with this individual and to be rudely put on the back burner for a phone call, I walked out of the store and going to take my business elsewhere. Home Depot lost approx $1,000.00 business and future business. In hard economic times you would think they would want the cash on hand other than taking the chance of someone only making an inquire.

Today, February 6, 2009, I was shopping at the Home Depot store, River Dale Coon Rapids, Minnesota. I was in the plumbing department to find a replacement filter for my ice maker. I had brought the old one for reference and found its replacement (with many others) above the store's (stick on) sales price. At check out, the clerk had difficulty having it scanned so he called plumbing department and then made another call and received the item number. As it rang up it became ten dollars more, he asked me if this was correct and I told him No!

They are gouging the consumers. Raised already high credit card rates to 25%+. Never been late and haven't abused the card whatsoever (thank God). They have the highest rate of any card I have ever possessed and then they raise it again. Tough times lead to tough decisions. Out with the Depot card and hello to the Lowe's or just use the Visa/Mastercard from now on, lol. The good people of America should stand up to this and let it be heard that price gouging is not acceptable. Write to the BBB in Atlanta, GA and let them know you're not happy.

On 1/31/09 at approx. 2:23 pm, I purchased a few home repair items from our local Home Depot. I paid the bill with an American Express credit card. After receiving my credit card back, I put it in my wallet, then left my wallet on the check out counter. I took my purchases to my car, opened my car door and checked for my wallet which is a habit I've developed before driving. My wallet was missing. I went directly back to the check out counter. From leaving the first time from the check out counter to discovering that my wallet was missing and returning, it was in all, less than three minutes. On returning to the check out counter, my wallet was not there.

I was charged $1291.00 finance charge once the no interest promotional rate was over! I thought the interest would start at the end of the promotional rate... I had no idea interest accrued and you would have to pay it ALL - if there was a balance left.

I received in my new statement a clause for my credit card for Home Depot which stated that my APR 22.9% rate was going up to the default rate of 26.9% APR. 22.9% is horrible enough, but to send it up to 26.9% is worse. When I called customer service all they said was that it was the state of the economy. Yes we are all in the same boat! So because no one is buying Home Depot decided to raise their rates even though I have a good rating, I pay more than the required amount and I pay ON TIME! The only option I had was to 'opt out' and cancel the card. This way at least it is staying at the original APR. It may damage my credit as well. What is Home Depot thinking?

You have two gems in Kumar and Edgar. When we redid two bathrooms, we bought most items at Home Depot. These two fine employees gave us patient and cordial service over the top. They worked out intricate delivery details, looked up specs, told us their personal views on everything we asked them about. These two men are good for your business, mainly because they are fine human beings. They followed us to our car to be sure they were loaded properly. This is not a complaint. It is a compliment. We passed it on orally to the store manager, but wanted to confirm it in writing. If you want responsible nice informed people to promote, Kumar and Edgar are two excellent candidates.

This was a Father's Day gift from my wife. We have a heavy cover, and it has a lot of rust on the panels. I had emailed this before to a man named Juan and no response. We never had one to rust as bad as this grill.

Purchased Scotts Lawn Products in Sept. 2008 with a 20% rebate on sale of $200.00. After 4 months and several excuses from Home Depot Rebate Center, I still have not rec'd rebate for 108132 promotion. I trusted Home Depot to honor their promotion. Guess they will pay for it in another way (less business from the people who built their business). Shame on Home Depot in these difficult times.

Have now sent my rebate for $250 3 times and have mailed it twice. Home Depot states that they are in the process of switching rebate processing companies and can not find my submissions. I have been told just to resubmit or wait up to another month until it all gets straightened out. It has now been 4 months and no letter, call, email etc. This has been the worst service ever with almost 2 hour hold times to talk to someone. I will never shop at Home Depot again.

On March 28, 2008, we purchased several new appliances totaling $3,635.73 during your gift card promotion which entitled us to $300 in gift cards. I sent in the required information to redeem them on 4/14/08 but to date we have never received the gift cards. I kept checking back with the store clerk and was told to wait a few months but we still have not received anything. Enclosed please find a copy of the following: Gift card redemption form which the store clerk starred the cards we qualified for from our purchases totaling $300, a copy of our sales receipt, a copy of the invoices showing the appliances we purchased.

I work at Home Depot and it is just as bad dealing with you. I am sick of getting yelled at by customers over matters that I, as a cashier, have no control over. I have been called every name in the book for no good reason just because someone wants to use a year old coupon and can't or wants to return something that is 8 years old and the policy is 90 days. We do not make the policies so stop taking it out on the people in orange. It's the ones in suits and ties you need to yell at!!! And for the person who complained about waiting for loading... the people at the desk are NOT allowed to leave their desk for ANYTHING!!! You get written up for leaving it to write ups = getting fired! Be glad we load anything for you. Most stores do not!!

I bought a refrigerator with a $50.00 delivery rebate on Dec.1st. 2008. I mailed info on Dec. 3rd, 2008 for rebate. No response. Phoned on Jan. 22, 2009. Claimed they have no record. I refuse to re-submit as it appears to do no good per 57 other complaints. Will go to Lowe's next time.

On 7/4/2008, I purchased $11,544.05 worth of appliances. Once of the reasons for using Expo for purchasing these items was to take advantage of the rebate. On 7/9/2008, I submitted the form on Home Depot's online rebate form. I was informed that I would have my rebate in 8 weeks. On 10/22/2008, I spoke with a rep and they advised me that the $750 gift card was approved and that I should receive it within 30 days. On 11/18/08, I called again and spoke with another rep. They advised me that I should have the card in 10-14 days.

Took time to go out of my way to get a sidewalk ice scraper at a Home Depot. However it turns out they were sold out weeks ago, and never ordered more. This resulted in me driving 85 blocks north to a Rona to get a sidewalk ice scraper. Well, it is a major inconvenience and a complete waste of time. The Home Depot will never be my first choice again for any of my hardware needs. Poor Management.

My wife and I are doing some remodeling and we both were wanting one of the ceiling fans with the big leaf petals. The one we wanted was a little out of our price range, at the time so we decided to wait. Without telling my wife, I decided to sell one of my old shotguns to free up a little cash, so I could surprise her with the new ceiling fan when she returned from out of town. The price of the fan was $249.00 plus tax, which I honestly felt was a fair price to pay for such a nice add-on to the living room. I not knowing how to hang the fixture hired a neighbor who does home improvements for a living for the task.

I went into this store to purchase chimes in the garden department in which there was no one in this particular department to assist me. I encountered this supervisor name Naja, so when I walked directly to her for assistance she was very rude and very loud with me, made a scene, that is after she brushed pass me and I had to say to her “Excuse me I need help.” She goes “What is it, what is it ma’am?” And I say to her “Why are you so rude despite the fact I am a city employee and deal with the public myself on a daily basis.” This woman is not fit to be a supervisor there and to make scene in a store with a supervisor tag on your shirt is not good. I hope that someone can speak to her and go over her policy and procedures once again with her. Well the end result was that I never made a purchase and I was very upset and really don't choose to shop at that location anymore.

As I stated in previous complaint; this has been a nightmare of product misinformation. I purchased a spa through Homedepot.com. Due to several communications with different individuals involved, I feel like I have been bent over the barrel. I was told that the spa had to run for 16 hours in order reach factory preset temperature. I followed enclosed instructions to the "T". After running 5 or 6 hours, it had only heated up 1 degree. I called back and asked if there was a heater for the unit. The QCA technician told me to get in touch with Spaguts.com to find a heater. I did, and spoke with a young lady by the name of Nancy. She told me to go to a website that sold in-line heaters.

I called to question how my payments are disbursed between revolving and promotional. I also asked if the terms and conditions were available online and how the late charges are determined. I was told that the late charge is based only on my revolving. When I pointed out that the plain language on the statement and the total amount included the promotional, they gave me some balderdash that made no sense at all. I found this very deceptive and unhelpful. I also questioned how they can charge 22.99% for an interest rate which I believed to be illegal and they said it is legal. The difference in the late payment (I was late because their day for payments ends at 3 PM). I was also told that when I make a payment online or in person that I have to call to direct how the payment will be distributed among the various categories.

The Home Depot Store in Scottsboro, Alabama (store #0812 zip code 35769) has to have undoubtedly the worst in store phone system in all retail department stores in Northeast Alabama. They have a department directory which hardly ever works, and when you do finally get an associate on line you cannot hear them due to the poor in store phone quality. More times than one over the last several months I have contacted the operator "0" to connect me with a department.

Requested via fax to base Home Depot hr for set hours due to strokes/BP and was denied due to wording not specific on date of ending set hours. I cannot give them such with strokes and high BP. I requested at first in Nov. and had to request neurologist to reword in Jan. The stress is making it hard to work the various hours required. I tried to speak with scheduler and her comment was to get Atlantic hr to okay hours.

We paid off our bill of $3,700. We called first to see how much we owed and the Chase card added some more to the bill for just to make sure we would not owe any more. We used Chase card to pay off Home Depot because Chase was only 3% so a bank transfer was sent to Home Depot for the amount they said. They said we would get $78.00 and I asked at least four times. I called once a day and they said it would take 3 weeks or so. Then we only got one check for $39.74. Then I called to see where the other one is and the lady said they have interest and they don't add that on when we ask for the total. Karen said it's not possible to do that at the time I asked for the total to pay off. So they took around $39.00 as interest on the total we paid off. You think they could figure out how much interest would be on the $3,700 bill if that was true. I say it a rip off to charge interest on a paid off bill and say they don't know the interest at the time I call to pay it off. Thanks.

Send in for a rebate. Was told they did not have any record where I brought it. Cannot get anywhere with the customer service.

In making a Home Depot purchase I was asked to sign up for a Home Depot credit card that provided for interest free - no payments for one year credit. One month prior to the end of the year period the credit card balance was paid in full. The following month a statement was received billing for a "Promotional Balance" demanding payment with the threat of billing interest on the balance of the original purchase if not paid within the required period. The damage will relate to the amount of the unsolicited/unknown "Promotional Balance" billing or related credit issues that may result if not paid.

I thought I had an $8,500 Line of credit through Home Depot's Credit Card Program. After missing my December 08 payment of $10, my card was put into an inactive status, and unusable at the counter. I paid cash, and closed my account over the phone. The term credit to me means that it is available because the company believes I will pay it back. Under my card terms, I have agreed to pay certain penalties if I miss a payment. It appears that the terms of credit card have changed for HD since I opened the account in October 08. My good standings with the big three credit report agencies doesn't seem to mean anything.

Why does Home Depot sell gift cards online if you can't use them on Homedepot.com? I just got royally screwed for Christmas. I asked for Home Depot gift cards to buy a new set of fireplace doors. The store said I had to purchase my door online because they stocked the product. just not my size. It can only be purchased at Homedepot.com. I just think if you sell the gift card online, you should be able to use them online.

I went to this location last night at about ten till 6 in desperate need to rent a carpet cleaner. I spoke to Ferrian (not sure of correct spelling, I apologize) at customer service and she was extremely nice and helpful. I told her I wanted to rent the carpet cleaner and she said it would have to be done through Tool Rental. She turned to a guy and asked him if they were closed. He said "Yes, I have already closed out my register. I hate to do this, but you could try Lowe's or Publix. They rent carpet cleaners." I then asked him what time he closed and he replied 6 PM. I looked at my watch and it was five minutes till 6. I told him the time and he replied "I haven't had a customer in an hour and a half and I am already closed." I replied with, "Well, you have a customer now." He said for me to come back at 8 AM and he would rent one to me at that time. I told him I have to work and I need one now. He then proceeded to tell me how wonderful your machines were - the suction is so much better, it will be faster, etc.

Manager at Halsted store (**) will not honor Home Depot card. She said that she would call the police if I would not leave the store. She said that the company that rents space from Home Depot has nothing to do with Home Depot. Or deliver the said glass window under fair value.

When purchasing gift cards online, Home Depot does not inform customers gift cards cannot be used to purchase anything online - which is misleading because many people purchase gift cards for themselves or others hoping to purchase specialty items online that are not available in local stores. Reading the other complaints at this sites shows that this has been happening for a long time. The gift cards do not carry the warning and the envelope they come in explaining Program Terms and Conditions do not carry the warning either.

I am looking to get a new top cover/awning for our patio swing. I can't find it anywhere. It fell apart after being up for two years. Like it was old material. It has always been protected. I would like to know how much a replacement will cost. The only info that I have on it is: Charm Patio Swing by Hampton Bay #395 346. This is a Three-Person Swing, Dimensions: 89L X 60W X 66-1/2H.

I missed my Nov. payment to my Home Depot account ($16.00). I did not received any letter or calls regarding the missed payment. I did receive my next statement showing that $67.00 is due on Jan. 5, 2009. For the last two days, I've received harassing phone calls regarding the Jan. payment. This is Dev. 28, 2008. After going through all of the option I ended up with a message: Please call back later, no one is available now. 20 mins. later, I get the same call again, and again. Last year I purchase a $10,000.00 heat pump from Home Depot...it's paid off. My credit rating is $795. They have lost a very good customer. Home Depot sucks.

After receiving the washer, we had the motherboard and the tub sensors replaced due to DC error. The error came up again and we could not get anyone out to repair the product. After a followup with Home Depot, we still could not get anyone out to repair the product so we dealt with the fact that the washer couldn't wash a small load. Now we are trying to get the washer repair since the problem is getting worse and Home Depot can't find the extended warranty information on file and are not complying with the extended warranty agreement. We are unable to get this washer repaired and it's about to land on it's side @ Home Depot's front door.

I was there today. Looking for boxes. When I asked the girl where they were, she said they didn't have them. I asked her partner, and she then understood. Wow. She was also chewing gum when she was talking to them. Horrible. When I took a few seconds to get my money and hand it to her, she gave me a nasty look. Geez, Maybe I didn't wanna use my card. Oh, and she didn't say anything afterward either, just that MAD, UGLY look.

I received a Homelite MightyLite 26cc String Trimmer for Fathers Day, June '08. I used the mix of gas and oil recommended in the owners manual (1 gallon gas to 2.6 oz. oil). I used the trimmer exactly once. The second time I went to use it, it wouldn't start. I took it back to Home Depot where it was purchased and was told it would need to be sent away to be repaired. I pointed out that my wife had purchased an extended warranty and was told there wouldn't be a charge for repair.

I was at Home Depot store in Flushing, NY in the morning of December 15, 2008. I went to returning desk, to return a box of welding material, electrodes cost of around $40. I am renovating my house for the last year, and may have spent thousand of $ at HD, also visiting the store quite often. I showed the receipt first and the employee of Home Depot at the return desk asked for another receipt since this one did not show in the computer. I claimed that was the only receipt I had, and kindly asked her to accept the item without the original receipt. This happens 99% of the time at home depot stores (based on my experience). She denied and called for a manager to make the final decision, upon my request.

They charged me on my debit card but told me the charge was declined. I ended up paying in cash for the product. I checked my bank account to see what went wrong and discovered that The Home Depot actually did charge my account.

I purchased three PENDANT lights #619869 CONTEMPORARY COLLECTION. After installation one of the lights went out after a few days. I thought the bulb burned out. I replaced it still didn't work. Brought it back exchanged it for another light. Installed new light worked fine. Two days later another light went out - same problem. Returned that one for another one. I installed the new light two days later it went out. That's three lights exactly the same that don't work.

I contacted you all about a month and a half ago, about when i rented a mini excavator, but they called me the night before, and said they rented it out after i reserved it. They called at 8:30 that night so I could not find anything the next day. But when I emailed and complained, you all said that I would receive a 30 dollar gift card and apologized. Well, I never got my gift card just like I didn't get my mini excavator. Love to hear why I am being treated like this. Email me or call me, I really would like to know.

My husband purchased an American Standard compact oblong toilet on Tuesday of this week. He is not a plumber, however, as handy as he is, was able to install successfully by himself. He went back Wednesday evening to purchase the same toilet for another bathroom. I don't have that person's name that he dealt with. My husband brought it home and started to install and saw that it was not the same toilet. He specified that he needed a 10 inch ruffin, but, the guy gave him the wrong toilet. Here it was 11:30 at night and after the install there was quite a bit of leaking. He had to take the toilet out and repack everything for return in the morning. He went back to Home Depot and was in the process of returning when a guy named Armand told him that by law, he cannot return a toilet. My husband explained that he was sold a wrong toilet last night and that he was NOT a plumber and did NOT know this so called law.

For 2 months in a row Home Depot has assessed finance charges despite my having paid my revolving balance in full. They made an error the 1st time but apparently it takes 2 months to fully resolve the issue as the system assesses residual finance charges. Instead of acknowledging the error the 2nd time and explaining the above, the resolution specialist was arrogant and rude and proceeded to inform me that she would enlighten me on why the charges were assessed (incorrectly). Home Depot deliberately makes their statements very confusing so that customers will not be able to figure out what is revolving and what is promotional. A previous class action suit tried to address this but their tactics have not changed.

Hi! I went to Home Depot to buy a Christmas cactus yesterday, Dec 8th. They have a lot of Christmas greenery so I assumed they would have them, lots of colors to choose from and the price is usually really good @ Home Depot. Well, they didn't have ANY for this Christmas season! The clerk in the garden area said the new store buyer didn't order ANY! I was really surprised and disappointed because they have carried them in the past. I ended up going to a local nursery and bought exactly what I wanted, a beautiful white Christmas cactus for a great price.

We bought a 5-piece dinette set. We have it in a sunroom where it never gets wet and the floor is covered with good indoor outdoor carpet. All of the plastic pads that are on the leg bottoms have broken off, making it useless, except on cement.

I didn't receive a bill for November. I called them on the 21st. to ask for one and was told that they sent a bill three days earlier and was charged a late fee. I went to the local H.D. and service called for me and the late fee was removed. They informed me that I needed to pay $52.00 and I wouldn't have to send a payment in for Dec. I did so at the service desk. My bill arrived on Nov. 29th and I find that I am now being charged interest on my no interest purchases. I have been told that this is a common practice with this company. I have had my account with them for many years and have never been late and never missed a payment.

Home Depot advertised in the Az Republic on Thursday, Nov. 27, a 3-day sale which included a Dewalt 18-volt driver drill with two batteries and a charger for $99, which usually sold for $199. I went to the above Home Depot to purchase it today, Nov. 28. I was told by a salesperson that there were none left and that there were only a very few on sale to begin with. I asked for a rain check and was told that Home Depot didn't give them out. I then spoke to a manager who called a few other stores to try and locate one but was unsuccessful. I again asked for a rain check and was told that Home Depot does not give them out and there was nothing he could do. I believe that Home Depot should not have advertised this product for a 3-day sale and not had an adequate supply of the product. The salesperson I spoke to led me to believe that they knew there were only a handful of the drills to begin with. I am very angry that I wasted my time and gas to drive there and that the very least they could have done was offer me a rain check. I have spent a lot of money purchasing products from Home Depot. Now I will think twice and probably go elsewhere.

I visited Home Depot on Saturday, November 8th, 2008 approximately around 7:00 P.M. When I pulled into the parking lot- it seem like they were closed. It was hardly any customers in the parking lot or in the store. I went into the store to purchase a piece of Ply-Wood for a project that I was working on. The measurements of the ply-wood I needed measured 38 inches wide and 6ft long. First, I waited for assistance, I asked the cashier to call someone to help me. I waited another 5min or longer and I noticed an employee working in Lumber. He ignore the call as well as me standing there. The employee continued to stack lumber, and the cashier called again, now it's going on ten-minutes. Remember, the store was not busy.

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website. Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did. On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice. To add insult to injury I was told that the partial credit was made by issuing me a gift card! I would by no means use the gift card, as I would not purchase from their online department again! Incompetence added to an unworkable policy and structure. Return an item and get a gift card instead of a refund! Outrageous.

I foolishly opened a HD credit account last year, with 0% financing for 12 months. The account was for kitchen cabinets and totaled nearly 15k. The cabinets came in, not as ordered, and about half were returned. The store acknowledged the mistake on two separate occasions. The cabinets were then reordered. The store has continued to charge me for the cost of this reorder, even though I did not agree to pay for their mistake, and even though I never signed for the change order necessary. I would think that credit card companies would require proof that the sale was legitimate before debiting customer accounts. Contact with Monogram Credit Card Bank, the sponsor of the HD card has not been acknowledged. All changes to contracts are required to be signed by the customer. I have done this in the past with no problem. They did initially offer to split the difference with me, which may seem fair. However, I accepted about half of the cabinets NOT as ordered, in order to facilitate the use of my kitchen. The remainder of the order came in later.

A few years back, I purchased a Nutone Bathroom Fan from the Home Depot in Wyomissing, PA. Recently, the fan motor stopped working. So I went to the Home Depot to purchase a replacement motor. After I took about 15 minutes to track down an employee who worked in the department, I asked about a replacement motor for the fan. I had already looked on the rack, and could not find the model I needed.

I have purchased many fluorescent replacement lamps for my home and have always been satisfied. However the last bulb that I purchased, model# 772-720 42 watt replacement lamp turned black at the base of the lamp after only about a month of use. I would appreciate your assistance concerning this matter. Thank you.

I had over $14,000.00 of wooden fence installed by THE HOME DEPOT. There was very poor workmanship. I had to call the builder back several time for "cutting-corner." Still there are issues from improper installation. Also, ''the premium, deluxe wood should last 20 to 30 years," is falling apart in less than 6 months. I call and they, "The Home Depot says, don't worry you have a 3 year warranty." Imagine that??? They have sent someone out when I am not not here. The Guy replace about 4 boards and brags about getting $200 for replacing 4 boards. He has been back twice and not touched the heavy damaged areas. He does not call before he comes and I have not been here. He gets someone else to sign off he was her.

I went to Home Depot to see if they carried any Honeywell Air Purifier replacement Hepa-Filters? I didn't find the exact required replacement I was looking for, but was shown a universal replacement filter that should work as well. I purchased two individual boxes of Honeywell Universal Replacement Hepa Filters that evening on November 5, 2008. I didn't open the boxes until November 9, 2008 and in the second box I opened, it contained one (1) universal Hepa filter, one (1) gasket and one (1) Winchester 19-gauge pellet buckshot shell still intact at the bottom of the box. I sent an email to my local law enforcement agency, but haven’t been contacted as of yet.

Rusted and 2 burners do not work. I want a replacement. How do we work this out?

I have no complaint about the company. The patio set we have is Calabria 3-piece balcony set. One of the chairs is missing the weld on the cross member of the seat. I have pictures but don't know where to send them. We purchased the last set from Home Depot so I'm sure that they can not replace it. Please advise. Thanks.

I contracted home depot to build a sun room. The contract was signed 8/4/08. Stated the job will be completed within 14 weeks, but it is now 11/7/08, called the home depot. No help. They don't have control. Called contractor, told the sun room is not even being shipped to them.

I bought two Power Planner for my home to save energy. Today I find out there was recall on it. What should I do? I went on internet and I find phone number 800-808-8897 which is not correct. Thanks.

I bought a black & decker leaf hog, on 9-27-07, On 9-28, it completely stopped working. The unit was used a total of 4 times.

I bought a Brinkman Stainless steel grill about a year ago from Home Depot and it has already rusted out. The burners have fallen off and the hoods over the burners are deteriorated. I email Brinkman to see if they would cover this problem and they said no. I didn't keep the email as I didn't know about this until today. I thought a warranty would cover it but they said no. I was going to buy parts to fix it as it is only a little over a year old, but saw this on the internet today and I am afraid to even use it anymore. This thing sits under a patio cover with no moisture getting to it and it still rusted out. What a piece of crap. I have around $300 tied up in it and it needs to be thrown away. If I knew where to pursue it, I would try to get my money back so I could buy another brand.

Hello Customers, I am a home depot employee as well as a customer. I shop my own home depot everyday.. And the one thing is I don't understand how anyone cannot understand what 12 months no interest means.. Plain and simple if you buy something 299 or more and pay it off Twelve months, you pay no interest but if you let it go past that date.. you pay the interest for that 12 months, NOT interest starts accumulating after 12 months.... The incentive is to pay it off before the 12 months is up.... IF you pay it off before the 12 months, it's just like it says (NO INTEREST). I use this all the time and find it a great help to me. I just Don't buy anything I KNOW I can't pay off in the 12 Months Allotted.

Homedepot credit card used for two separate no interest, no payment promotions for total $2159 with both due in 2009 with the latest purchased in Sept. 2008 for carpet and install. In Oct 2008 I paid $235 toward the bill and was credited on Oct 17th. The Nov. 2008 bill showed a late fee of $39 plus interest charge of $1. In reviewing the Nov bill I noticed a $35 non-promotional charge. I contacted Homedepot and was told the $35 was for the measurement of the carpet and was not part of the promotion and since the $235 cleared on the 17th and not the 14th that a late fee was charged plus interest. I questioned the late fee of $39 and was told it was calculated using the total bill of $2159 which includes the promotional cost plus the measurement fee.

I bought your 7 piece Calabria dining set (425 041) and the back of one of the straight back chairs has a rip in the back fabric. The fabric has a one year warranty.

I live in Poinciana Florida. After we had hurricanes about 4 years ago I had purchased about 32 sections of 6' stockade fencing from Home Depot located on RT. 192 in Kissimmee FL. The fence was sold as pressure treated. The fence now has all of the horizontal boards that support the fence rotting away. I would like to have Home Depot replace all of these sections of fencing because it is clear that the pressure treating was not done properly and if it was, it would not rot out this fast. Each section cost about $20.00 bringing the total to about $640.00 without tax and install.

I purchased two PENDANT lights #619869 CONTEMPORARY COLLECTION @ $49.75. After installation, one of the lights went out after a few days. I thought the bulb burned out. I replaced - it still didn't work. Brought it back, exchanged it for another light. Installed new light - worked fine. Two days later, the other light went out - same problem. Returned that one for another one. I installed the new light. Two days later, it went out. That's three lights exactly the same don't work. I checked them out with voltmeter. There is voltage reducer in the lights that is not transferring the current that goes into it to the light. This model light is obviously defective.

I have always paid my bill on time and paid more than the minimum and yesterday 10/11/2008 I received a letter from Home Depot cancelling my credit card. I'm appalled and will never shop with them again. I have a Lowe's card and will use them. This is crazy.

I need to replace the burners on my M/N 720-003G-HD-05. While retrieving the Model number, I noticed that the gas hose was melted to the top of the box. I guess now I need more than just new burners. A quick search online brought me to this page. Wow, I guess I am not alone. Now what do I do!

card that there is no record and my child spent $25.00 that is just lost. I wanted to send a attachment with a jpeg picture of the card, but I do not see an option to send it to you. The $25.00 dollars is not as big as the problem that I encountered, and the lack of anyone wanting to see if anything could be done locally.

CEO Home Depot, my experience with your Miami stores has been a disaster. I have been building in the Bahamas for 7 years; I still do not have power. I completed the first 2 wings of a quadrangle in 2 years. There is a lot of theft from building sites, so I arrange to rent the house to a person about to start construction. I required an electrical inspection prior to occupancy. I discovered the GE breakers did not fit the GE box. GE breakers are not available on Eleuthera. Both the inspection and rental agreement were cancelled. The house remained vacant, and about $6,000 of building materials for the other 2 wings were stolen.

We are lost about what to do. We contacted Home Depot to install a fence. Home Depot came out to measure (we provided a copy of the land survey) and give us an estimate. Seemed to be reasonable so, according to their policy we paid for the fence before anyone came out to install. We submitted the plan to the subdivision home association and were approved based on the measurements of the survey the plan for installation and the type of fence being installed. Ultimate Installation contacted us to set up an appointment for installation. People from Superior Fencing came out. They double checked the measurements against the survey (we provided another copy of the survey for reference).

Finalyy, I had a gret experience at the Home Depot. Everyone for Lot attendane who loaded my car (James) to paint person (Paula) to the friendly cashier (Donna) I was finally empressed with this store. New management and it shows. Keep up the good work Home Depot and the new store Manager (Chris)

Derogatory comments to customers. The assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel Do you understand what she's saying? Rachel was trying to play advocate and answered No.

We recently purchased a Zero Radius Cub Cadet [our 2nd Zero Radius after a 42 Toro] with a 50 cutting capacity & a 22 HP Kawasaki Engine. After taking delivery we realized we didn't have manuals for the mower or engine. We returned to the store to request the manuals and were told they coud not find them, and that we could print them off the internet. We told them they should be the ones who printed them for us. A week later and no manuals, but they are working on the project.

I ordered two bathroom light fixtures and received them on 08-21-08. There were two light globes broken and I called on 08-22-08 to order replacements. I spoke to Tina and she assured me I would have the new globes within two weeks. Trying to be patient I waited until 09-15-08 and called to check on the globes. This time I spoke to a very helpful lady named Beverly. I was told that the globes had been incorrectly ordered. So, now we start over again with the order. I was told that a rush would be put on the order since it had been goofed up in the beginning. I had hoped the globes would arrive within the week with a rush since the normal time had been two weeks.

On September 3, 2008, My husband & I stood in line 4 1/2 hours to purchase a generator (PRIMAC S5000), we got it home it would not startup, he read the manual over & over again, he did everything that it said to do. On September 4, we went back to Home Depot only find that the line for people bringing generators back because they would not start was almost as long as the one for people buying them. It was an awful mess that day. They would not give refunds they would only exchange them for the same kind of junk.

Besides the poor customer service, avoid buying MasterBath bathroom cabinets like plague. In fact, avoid going to Home Depot for anything that they have to special order. It's not cheaper. Lead times are long. MasterBath products arrive incorrect and then you wait another 3 weeks for the replacement.

Last month I got a letter from Citibank stating that my Home Depot Account was past due. I called to ask how it was since I had been set up since day 1 with Home Depot with a bill paying service to pay my bill? The cs rep stated that she did not know about any such service although my account did show that payments were made every month and that I had not had a late payment ever. She told me that she would waive the late fee as a courtesy while I investigated as to what happened.

I waited at the service desk for 45 minutes to place a delivery for 100 bags of concrete. The young man that I thought was going to wait on me was apparently counting his till.And left me there and went home I complainted to the manager whom set up my order and attempted to smooth things over. I informed him at this time when I placed the order that I would be in jury duty and I needed the delivery department to call me to set up the delivery. Well on 9/10/20008 I received a voice message from the delivery person name Derrick that stated he just left my house there was no room for the delivery. He has now left the premises and if he returns I will be charged another delivery charge.

Refused to corperate, refund/exchange, $3269.00 ClubCadet riding lawnmower purchased less than 90 days. Lawnmower was broken. No paperwork or manuel was given at time of purchase. Was advised it would be mailed to us.

Put a hot dog on the glass plate, pushed start, and it blew up .