Home Depot Reviews

My sister and I shopped your Cheltenham store on 03/16/2013. I was buying a refrigerator. My initial experience was with Tara **. She is awesome! She immediately approached us, got some information from us, told she would look up some prospects on the computer, found what I needed, explained everything to the time of delivery and also helped with additional shopping we were doing. She is an outstanding employee and really should be compensated for her hard work because when we left her, it was like we stepped into another store. My sister was looking for a number of things. Tara helped us with boarders after we could not get help from anyone. Everyone was socializing with each other.

We purchased a washer/dryer combo from Home Depot on 2/23/13. The units were not in stock and the salesman checked online and told us that they were in the distribution warehouse and would arrive on 3/3/13. We called to check on the 2nd of March and we were informed that they would arrive on Wednesday night's truck. On Friday the 8th, we called and we were informed that the shipment did not arrive and we were to call back on Saturday the 9th. On the 9th, we called and were told that we needed to call on Monday the 11th and talk to Sara. On Sunday the 10th at 7:30 AM, I received a call that the units would not arrive until the 21st of March.

I am a property manager/maintenance manager for a large real estate company. I rented an apartment that had been renovated recently to an employee of the Home Depot in Boardman, Ohio. The tenant stayed in the apartment for 5 months and paid a total of $175.00 in rent ($475 a month is charged for this unit). He was evicted. Upon inspection of the apartment, it was destroyed. He was constantly calling and threatening my office secretaries, myself and the owner (due to problems he felt was our responsibility in the newly renovated apartment). I shop at this Home Depot (usually 2 or more times a day). He is always at the checkout when I am paying for my goods. He is constantly intimidating towards me when I shop at Home Depot.

I would like this message to get to a customer service manager about my experience today. The details of my issue can be found under my phone number. I spent over 3 hours of my time today due to a system glitch in Home Depot's online ordering system that essentially cancelled my $1500 order and kept the money from my gift cards. I had contractors waiting for the materials and had my wife at the store waiting to get the parts. I got the runaround from the first customer service agent who lied to be about the problem and accused me of never even paying for the gift cards.

I ordered a hand held shower and a tub spout with diverter so I could make it easier for my mom to take a shower after having a stroke. I paid extra for 2nd day delivery on 02/18/2013. I received the tub spout on 02/21/2013. The hand shower is supposed to be here on 02/27/2013. I had to buy the hand held shower from Wal-Mart so I would have the shower ready for my mom when she got out of the hospital on 02/22/2013. So, I learned my lesson not to shop online at Home Depot.

I had bought an LG double oven range and 5 times repairman could not fix it. There is also a space between the 2 pieces of glass in the oven door that the steam from the oven goes up between and then drips down and burns your hand. Home Depot backed the sale 100%. LG did not do anything to solve the problem - Home Depot did. Home depot stood behind me 100% and I would buy from them again and again. I bought their extended warranty as it is cheaper than anyone else’s warranty. I have now replaced the LG with a double oven Frigidaire range and love it so far. It’s too new to say how well it will work. Home Depot has stood behind me since this problem with LG back in October and I bought the range in August. Thank you Home Depot and thank you Jeff and Christy.

I bought a RIDGID miter saw model #MS1065LZAQ from your store. I used it for a couple of months and it broke while trying to cut a board. I tried to return it to get another one and was told I would have to pay for it. I told them what happened. They said, "Oh well, we can't help you." I went back to look at the same saw and they changed how the guard comes down. I'd say they knew there was a problem and fixed it. Anyway, this contractor is done with Home Depot. I'll buy my things at Hartville Hardware from now on.

I placed an online order on 01/29/13 for bathroom fixtures & tile for bathroom remodel project. Toilet is a one piece LXP unit. Toilet #1 was delivered two weeks later. The box had a large dent with a piece of clear packing tape across the dented area. When the delivery person moved the box from his SUV to the garage, the sound of broken china was heard. Upon opening the box, the bowl was crushed - shattered into hundreds of porcelain shards. The delivery man left the toilet at our house. A call to the HD Customer Service number was comforting in that we were promised that our money would be refunded, the broken toilet picked up, and a 10% discount plus free shipping would apply to the replacement toilet.

I returned the cement anchors without all the anchors that did not work. I was busy running to get other anchors. They made it sound like I was trying to cheat them. Of note, I brought back 8 composite decking boards at $44.00 a piece. I pointed out they were refunding me several hundred too much. I talked with the person in charge about $20.00 anchors and was told, “No go.” Apparently, they were worried I used some of the screws and was trying to cheat them.

Horrible customer service! Don't go here at Home Depot on 4641 Florin Rd Sacramento, CA 95823. I have not gone there in years and the customer service is still bad. My mother and I went there to find a simple hook and the sales associates on the floor are pretty much just hiding or practically blow you off. I will not be doing business or going to this store, long alone having someone from the same area coming to deliver an appliance to my home. If I wanted to order a fridge, it would be next to impossible. Go to Lowe's or another Home Depot location. I don't know if it was because we were women that we were practically ignored? Don't go there. I have filed a complaint.

I had to use my Home Depot credit card to prepare my home for rent since I had to move out of state. Among other things, I purchased 2 refrigerators with the 1 year same as cash. Well stupid me, I didn't get it entirely paid off and now getting slapped with $544.16 interest for the entire purchase. I can understand being charged interest on the remaining balance even at the 22.99% the shysters feel they need to charge, but for the entire purchase? Fool me once Home Depot but not twice. You just converted me into a Lowe's customer for my home and my rental. Goodbye to you and your ** business practices.

I'm not a fan of Home Depot Consumer credit card at all. I have had their card since 2008 and have made large purchases and paid them off. I had a $4500 credit line. They chose to decrease that on their own accord and for zero reasons to $2500. So that was an ugly hit on my beautiful credit. I called them up and they said they did that for inactivity. Hmm, greedy **. So I asked them to kindly put it back to where it was. They said they would but would have to inquire hard to my credit. Boo! I said that's not happening and I closed my account happily. I refuse to be abused by creditors when I have not abused them. I am building a business and my credit is important and vital to my growth. I doubt I will ever step foot in there again. I have Lowe's. Lowe's is closer and that is the reason I did not use HD much. Pound sand, Home Depot.

On 8 February 2013 at 8:45, my nephew and I entered Home Depot store #737 in Memphis, TN. I had an hour to kill while waiting to pick up my rental car, so I thought I would look around HD and maybe price some items I needed for an RV renovation project I was doing. I have been in this store 3 times in the last year and it has always been the same rude and "lack of" customer service. On this day, I stood in the plywood aisle as employee after employee passed right by not offering to help at all. I then went to look at their clearance aisle but couldn't find it. When I asked an employee, he said, "We don't have clearance items anymore." I replied, "I see the clearance sign but don't see the items." He gave me a blank look, then called another employee to ask. He then told me the clearance aisles are all over the store and then left me to find them on my own.

We are in the process of cleaning up our credit to purchase a home. My credit limit with Home Depot was $2,000.00 and my outstanding balance was $1,400.00. I have never been late with a payment. I paid 50% of the outstanding balance so that I can be below 50% of what my credit limit was. One week later after I made the payment, we received a letter stating that due to delinquent payments, my credit limit was decreased to $800.00 and to call a number on the letter if I wanted to file a complaint. 3 hours and 4 people later, all we got was thank you for making your payment, but it is what it is. I will be completely closing this account and taking my business someplace else.

On Monday, February 4, 2013, my wife and I went to the Home Depot on Cherry Hill Rd in Silver Spring, MD to purchase items for the purpose of renovating our home. While at the checkout counter, my wife was asked to enter her social security number because her Home Depot card was inadvertently left at the residence. After several attempts, which were to no avail, we were informed that the purchase had be denied. We asked several times to speak with a supervisor, at which time we were constantly denied. The cashier, who we later identified as **, was rude, disrespectful, and unprofessional. After further persistence, we were allowed to speak with a manager who identified herself as **. I would like to note that she was also very disrespectful as well as unprofessional.

My wife and I went shopping at the Home Depot in Gretna, LA. We picked up our materials, got in the checkout lane, stood there for about two or three minutes when the floor manager called my wife and me to another check-out. I heard him tell the woman to check these customers out. I got to the cashier and stood there for another two minutes and the woman continued to play with this computer screen, not once did she glance up at us. I looked at my watch and another minute passed and she never paid any attention to us.

On December 26th, my washer and dryer both stopped working. The dryer wouldn't dry the clothes and the washer wasn't draining the water. I called the Warranty department and they first stated they could not get someone out to our house until January 2nd. I immediately asked to speak with a manager in which he set up an appointment for the 31st. On the 31st, I called to determine a time line for the technician. The company claimed they had no record of our appointment. My husband and I couldn't believe it but the manager found a technician to come by around 7 pm.

I closed my credit card account and paid off the balance over the telephone in August according to the payoff amount given (almost $5,000) and also paid a $14.95 fee for the service. A few days later, I received a letter from HD confirming the account closing, and I printed a report from the account page for the payoff. I was confident that I was done with that and never received anything else from HD. To my surprise, while checking my credit report early in January, I found that it showed 60 and 90 days late payments for November and December.

My first stop is (almost) always the return table. I'm used to buying more than I need or different sizes, and returning the excess. No fuss, no muss. Now the worm has turned - wait in line - no receipt - no refund - better have your driver's license ready too. I'm sure they'll have fewer returns now that they've made it harder, but I'm also sure they'll have less business (especially mine). I'm running out of reasons to use this store.

On 8/22/2010, a Maytag Dishwasher was purchased from Home Depot in Howell, NJ, contract # **. I purchased the extended warranty for the dishwasher from them, Assurant Solutions. On 9/18/2010, the dishwasher was delivered and installed by them. In August of 2012, the dishwasher stopped working mid cycle. I called the number on my contract, 1-877-843-3777. A repair order was made with an incident # of ** for the day of 8/25/12. The technician from A&E Factory Service, Lakewood Service Center, 945 Airport Road Lakewood, NJ 08701, 1-800-905-9505, arrived and found the issue to be a blown thermal fuse. He replaced the fuse, checked all connections following all the guidelines needed. The dishwasher worked again.

We called two weeks ago for a heating element issue with dryer purchased at Home Depot. We were told the earliest appointment available was on 1/10/13. The technician never called; he was just a no-show. We called them and they said we didn't answer our phone, so the technician couldn't come. We checked our call history and there was no call. They then just hung up on us. We called back and they told us the technician was "too booked" to get to us today.

I purchased $2900 of carpeting and hardwood flooring for my condo at the Rockford, IL store. I had set up a credit card plan of 24 months, same as cash. I received the statement and they had changed the plan to 6 months, same as cash. I received a letter stating that they could change the plan any time they want. This is despicable, dishonest and fraudulent. How can they get away with this illegal procedure? PS, before I purchased the carpet and hardwood flooring, I spent $900 on paint for my condo. The CEO should be imprisoned for this.

Here is another way for you to get ripped off by HD/Citibank. You have made a promo purchase (say for 12 month period) and you continue to make purchases on your HD card over the year. All your payments over the year have been more than the minimum so the promo balance will be paid down! Wrong, all the money is applied first to your revolving charge, and then to your promo balance once you have no revolving balance.

The technician Ray, who came out, was very rude. I inquired if he was here to repair the LG Steam Washer because I did not see any parts in his hands, and he said, “No. I am here to check it out.” When I told Ray that I had been informed and assured that my washer would be repaired today (12/18/2012), he got in my face and asked, “Are you a certified technician?” I replied no and Ray said, "Then you don't know anything." Whatever happened to customer service? He could have said, “Well, let's just call the center because there seems to be a lack of communication on someone's part.” Instead, he prefers to be rude and told me to just call Home Depot to send someone else. Excuse me for asking questions. I did not allow Ray to enter my home nor will I allow anyone from Portairs Appliance Service. Home Depot needs to really check out who they contract for these extended warranty issues.

On 11/7/12, I met my two workers at your Home Depot store on Bank Street, Waterbury, CT and purchased 20 cartons of ceiling tiles. I told them to park in the designated "contractor pick-up area", which they did. I went in and paid for the material while one worker wheeled out the material to the truck. When I got outside, the other worker, who was in the truck, said he just got a $50.00 parking ticket for being in the fire lane, which was the designated "contractor pick-up area.” I explained to the officer that we were in the pick-up area, but she told me to fight it downtown. I did that but they told me because Home Depot had it spray painted on the ground, they could do nothing about it. I paid the $50.00 ticket to avoid further fees. I called your corporate complaint line and got on a 3-way conversation with them and the store manager.

On November 18th, I purchased 4 beautiful new stainless appliances for our downtown Seattle rental condominium. Delivery was set for December 3rd. I took a day from work to meet the contract delivery team (GE). When the contract delivery team arrived, I had them park in the standard delivery space 15 feet from the parking garage entrance where all deliveries and moving activities begin.

My 2 year old Maytag refrigerator lost refrigeration and no longer was keeping food cold. I called on my extended warranty that I paid good money for and was told that they only use one appliance repair company, A&E, and they could not come out for 5 days. So what was I supposed to do with all my food that I just re-stocked and was going to defrost? I was told by a representative that I could always go rent a fridge until they did come 5 days later.

I bought a Christmas tree from Home Depot at Oakland CA store no. 1007. I went all the way back to the tree lot, got my tree and pushed the cart all the way to register 1. I have seen this lady lot attendant pushing carts several weeks back, so meaning she does the lot and maintains it. So there I was at the register, paid my tree and asked if she could help me, she said she would call someone to help me with the tree. Then as I was pushing the cart, heard her making the rude remark within my earshot that she was not going out in the rain and get wet and dirty for a Christmas tree and heard her laughing with the cashier and the guard at the door. She was very rude, lazy and unprofessional. If I didn't needed help, I wouldn't be asking for it, but for her to say that while I could hear it, was very upsetting and rude. Ashley if that is your name, girl, you need to go and fix that mouth and that attitude.

I bought a washer and dryer and pedestals from Home Depot. I was told by the salesman that the Depot don't deliver direct to my area. Later I talked to the manager and was told that the depot could have delivered to my address. I was called by Depot and told my products would be delivered to my house between the hours of 11AM and 1PM. I then called Home Depot and asked if this was the case. I was told by one of the associates that wasn't possible. I was called by the Depot again and told my order would be delivered within a half hour. That didn't happen either. I went to the Home Depot and sure enough, my order was delivered to the store. I was being told by the people that work there that Depot don't deliver to my area until he checked my zip code on the computer and found out that they did in fact deliver to my area.

I have a big belief in Home Depot, but lately, I have questioned that. I purchased a 12kW home standby generator Generac (for my home in about 2009) at North Haven Ct. It was professionally installed, and it worked fine. The first time I had to use it for a storm was approximately in 2010. It ran for 2 hours and fell apart. I called for assistance. They said the warranty was up, and I found out that when I purchased it, it was already 1 year old. I paid for a new starter ($400.00) and had it installed; then, the circuit board went out 2 weeks later. They wanted $1,200.00 to fix it. So I had to bypass and put the push button in to make it start. It worked fine. Now, for the Sandy storm, I went out to test it 2 days before. It started and ran great, but no output of electricity. Service said the generator part is shot and $2,000.00 to fix it. There’s no way I’m going to put that in this unit. I am very upset to spend $3,000.00 for your unit, use it 3 times, and it is shot. Please help before I make bad waves about Home Depot.

I had an issue with my LG Dryer and I contacted the Home Depot warranty on a Tuesday and the only day they could send a repair guy was on the following Tuesday between 12-5. So, I took the day off from work to wait for them. 3 pm rolled around and I received no call from them or anything. I contacted the warranty company and was told to contact the servicing contractor. The contractor told me that they didn't have any knowledge or appointment for me on the schedule. I paid $100 for the extended warranty and missed a whole day of pay from work for nothing. I contacted Home Depot again and nothing has been done yet. I've been without a dryer for a whole week. I'll never purchase anything from Home Depot ever again.

I went to Home Depot on Tyrone and 66th Street North St., Petersburg, Florida 33710. I went in to purchase a drill bit and wood. I had asked for help, and all I could get was a man that said I will have someone with me. Then 30 minutes later, no one showed up. After going and asking for help again, the man came and said, "Someone will be with you in a moment." No one ever showed up. I finally went and asked if someone could help me find a drill bit for my wood to drill, and the guy said, "Oh, we don't carry that type." FYI, Home Depot carries everything. So he left. I got tired of waiting, and I walked out.

I bought a Dewalt pressure washer from Home Depot and I also bought an extended warranty. It worked fine until almost a year old. The pump went bad so extended warranty paid to replace it. After that, about a year and a half old, the motor locked up. I called extended warranty and they told me to drop it off at Orlando Dewalt service center. From the get-go, that place was the worst place I have gone to. The people at the counter do not know what customer service is. They were very rude and didn't even care what you came in for. After them checking it out, the extended warranty would not cover the unit because it was rusty. Come on now, it is a pressure washer. The motor is lubed by oil and has no matter on the outside of the machine being rusty. I will never ever buy anything from Home Depot again and I will also tell my family and friends to do the same thing.

I wrote the review indicating that the Sno-Tek snowblower had a defect that the dealers acknowledge as an early component failure a lot of people are experiencing. Since I didn't have my receipt, warranty wouldn't cover the repair cost and it was my expense. I rated the product as a 1 out of five. Home Depot refused to post the review and said it was against their submission policies. I checked the policies and it didn't violate any one of them. I guess they just like the good ones. They are another corporation that can't be trusted to be honest.

I have had a Home Depot Credit Card for over two years. I used it to get my house ready to sell. My house did not sell and I paid them $50.00 per month. I did not receive a bill from them, but I felt confident that I was paying down my balance. I borrowed a computer and looked into my account so I could pay them the balance. Shock! I owed them more than I did to begin with. All my money was going towards interest and late charges. I called them and requested a settlement and they agreed. I sent them a cashier’s check for $600, which was more than 75% of what they said I owed. I have the letter they sent me agreeing to this settlement. Guess what? I now owe them $985.00 and they have turned me into a collection agency. Where did my $600 go? I am going to my congressman and submit a formal complaint against this company. I suggest everyone do the same thing and maybe we can stop this.

On 11/10/12, I purchased two pieces of copper pipe as I was working on replacing my water heater. A piece of pipe ($11 value) was too long, so I returned to the store within twenty minutes to replace it with a shorter one. Not only was I denied credit, but I was also pushed and harassed by store employees. I had back surgery (Posterior Lumbar Fusion) and such behavior scared the heck out of me. That's the power of the Home Depot. By the way, I have spent over $50k at the store since the purchase of my home in 1998.

All 45 of the fence post are cracking. The fence is swaying from the fence post cracking my gate. I spent a lot of monies on this fence and it should not be doing this. I have called over ten times and never had a call back. I have talked to the salesperson and customer service over 10 times and this morning, the customer service person on the phone now is telling me it is the people that put the fence up. They did not touch the fence, just placed the post in the ground at the store. The store manager in Shreveport, LA on Pines Rd said there's nothing he could do and it is out of his hands. They had a claim on it and that has been over five months now. They do not say anything when you are spending your monies at Home Depot but when you have complaints, they hide and you get the runaround. Now I am sending a complaint to the BBB.

I called Home Depot yesterday to find out why we were being charged interest when the last bill was paid in full. Rep told me that it was for residual interest charges. What!? I explained to the rep that when we carried a small balance from the prior month (the one that we just paid in full), that we were already charged interest and this was included in my last payment leaving a zero balance. The rep continued to tell me that the new interest charge was residual interest on the amount that wasn't paid within the first bill after the charges and that it compounds interest daily. Is it legal to charge interest more than once on a balance? I see no reason to keep this credit card and put up with all of these bogus charges.

I made a payment of $100 on my Home Depot credit card. I was told I would get a refund. They explained because I had a small balance, I would only be getting $87.00 back - that would take from 7-10 business days then. I called again this time, 13 business days, then 17 days. After waiting a couple of months, I called and still waiting for my refund. This time I was told there will be no refund. She explained to me that because I had made another purchase, it was credited to that account. I do not understand. I made my payment. My account already was paid in full. The products were returned - they were no longer needed before I made this new purchase. So, that left me a balance of a hundred dollars, which I will no longer get back. I feel I'm owed! Lousy credit card services!

We purchased a Ryobi trimmer at the beginning of the summer. From the very start we had difficulty getting it to start. Finally, we returned to the store one week after warranty expired. They said they opened it and the engine sizzled due to lack of oil. It even produced filthy oil from the engine. Too bad for us we were out over 200 dollars. We took the oil and trimmer to the mechanic outside of Home Depot to discover that all engine seals were intact. The engine was never examined. We bought American, spent more and got robbed. A lot of people who bought Ryobi are having the same problem. What is the deal?

On November 4th, 2012 at approximately 11:10AM, I was injured at the Home Depot store located at 2436 F Road, Grand Junction, CO 81505. While my husband and I were looking at the Behr wood stain in aisle 7, a customer who was passing through the aisle with a big industrial cart that had approximately 5 pieces of 5x5 heavy wood passed behind us. The wood fell from her cart and hit the posterior Achilles tendon on my right and left heel resulting in injuries: (1) Pain in both Achilles tendon heels; (2) abrasions; (3) subcutaneous scratches; and (4) bruising which I also noted on the customer incident form. The customer apologized profusely and stayed near me while I went to the painting department and asked to speak with the manager on duty. I asked one of the gentlemen in the paint department to please call for a store manager. They asked about the problem and I said, "No, I just wish to speak with a store manager."

I used to work for an OEM company in 2005. I was awarded a bonus for having met my sales quota. I had the choice between cash or two Home Depot gift cards. I chose the gift cards so I can use it for my home. I cannot see any PIN number on the cards and maybe, Home Depot did not have them printed on the old ones. However, I was able to use my cards in the stores but I still cannot use it online. This is almost two years that I am trying to figure out how to get a PIN number so I can use it online. I called the CS reps hundreds of times and did not get the answers. They actually do not have an answer for me and if I want to buy anything with the card, I should come to the store. I told them what I am looking for to buy and the product is available by internet only. I asked the reps to check whom should I talk to in order to get a pin number, but nobody was able to help.

My wife and I have owned this generator (Husky) for about a year and a half. It has not once performed as anticipated during and after a major storm like Irene and most recently, Sandy. It was returned once to Home Depot for repairs after Irene but has never worked properly. This has been a huge disappointment and has as a result cost us a great deal of money.

Harassing calls - I was going to be late with my payment. I did let them know this. I am a caterer and was waiting for my check to pay many bills that I had to postpone paying. I received 26 calls on my cell phone in 8 days. This is totally unacceptable. This is not right. I am trying to survive like everyone else. I told them what was happening and they obviously did not care. What is happening to our world?

I am very aggravated and dissatisfied with Home Depot and their ** extended plan. After only a year of owning my Makita skill saw, it burned up, used maybe a dozen times. I called the service place, did the paper work thing, and emailed a copy of the receipt the next day figuring to have a new saw within a few days. Ha! What a joke! I had to call back 3 days later and have them process the receipt so they could process the gift card. I asked if they could speed things up since they screwed up and said, “Sorry, gotta wait another estimated 3 days.”

I have gone to Home Depot about 5 times and had no customer service in the departments. I went to Windows and Doors first to purchase a window insert for the exterior door. I was told they had none but it was showing 3 in stock so I called. They told me they would call when they find them which was a week ago and no call. Then I went to purchase counter tops and had someone paged for service. I waited for 1/2 hour then left and went to RONA to purchase it. I was in and out in no time. I went to Paints to purchase a cabinet kit; they didn't have that until next week. I am only one person. I can imagine how many other customers they are losing! Their department service sucks!

I have been staying in Odessa, TX for work. I am staying in my travel trailer and there is no water or power. So I went to Home Depot to get a generator and saw that they had 5 gallon jugs of water. It was something like $6 for the water and a deposit of $6 for the jug, so I got 8. It worked well for a while, I would exchange 4 or 6 every other day. I never bought any water anywhere else. One day, I was returning the deposit jugs to get more and an employee said that one of the jugs was different and I could not exchange it. Well, being as that I had definitely bought it there, I insisted they take it back because they had sold it to me.

My four-year old LG refrigerator seems to be having a problem with the fuse which is located on the main panel. Two years ago, I had a service technician temporarily bypass the fuse with a paperclip until the mainboard was received from LG which took two weeks. The fuse blew two years later and the service through my extended Home Depot warranty wanted to bypass the fuse with wire. They told me that this is what all the servicemen are doing for the LG refrigerators because it takes two weeks to get them. They are expensive to order and because it is a matter of time before it blows again. I had to insist that they order me a new board to replace the one that is on there.

I purchased a warranty on a rigid cordless drill. The warranty covers batteries, my batteries are dead now. I brought it back to the store to get new batteries a month ago and they still have it. The batteries are on back order and have been for months. They have no estimate as to when or if they will come off back. Guess they have found a way not to honor the warranty, without saying they are not going to honor the warranty. No recourse that I know of.

I ordered 5 boxes of carpet tiles on 10/12/12. I received an email they had shipped on 10/15/12 with an estimated delivery date of 10/17/12; happy so far. However, 10/17 comes and goes, 10/18 comes and goes and no delivery. Home Depot tracking information now shows no estimated delivery date. UPS website shows a label was created for my order but is not in their system so no tracking information is available.

In July 2010, I purchased an Ariens Riding Lawn Mower from Home Depot, Wichita Falls Texas for $999 and I opted to purchase an additional 2-year warranty for and additional $189. The mower now has mechanical problems, and all I have received is the run-around from this contractor. All I have is their phone number, because HD doesn't print the name or address of who is covering these additional years. If I had known that HD had nothing to do with those additional 2 years, I would not have purchased the protection. The manager at the purchase point has graciously agreed to pick up the mower, and get it fixed through Home Depot resources, then bill this provider. He deserves commendation. The extended (beyond two years) company, however, should be held accountable for their total failure to honor an agreement I paid dearly for. I would love to have their name and address, so I could report them to the BBB. Thanks again, though to Home Depot Management, Wichita Falls for jumping in and going beyond the call of duty.

I have a Home Depot credit card since about 2 months ago. Last Saturday, October 13, 2012, I received about 7 calls from a telephone. I called that telephone and they are telling me that my account is in arrears. I told them I haven't received any bill from the company. The address was wrong in the system and I never received the bills. They changed the address to my P.O. box and I pay the account through the phone. Then yesterday, October 17, 2012, I received about 10 calls from that phone again telling me that I'm in arrears and that is my name is Edna **. I told them that this is not my name, and they informed me that they have my cellphone for that person and also my account has the same cellphone. Then today, I received another call from the same telephone telling me my name and if I am this person. I told the person who called, "What is your name and then I will tell you if that is my name," and the person said, "Okay, thank you," and hung up the phone. I'm very pissed off with all these calls from your company or the company that handles my account. I would like it to be checked if there is any scam with my account or fraud because this is the first time I have a problem like this with an account and this is going to be the last time I will have an account with your company.

I'm very disappointed in the level of service we have received from the Home Depot extended customer service department. Our dishwasher is broken so we called for a repair appointment. The soonest they can get to us is over 3 weeks! In the meantime, I'm washing dishes the old fashioned way, including baby bottles and sippy cups. With other home warranty companies we've used, you can get an appointment within the week.

What does Home Depot have against women? I shopped at Home Depot or at least tried to today after a really bad experience there a year ago, and six months ago. This is the company's third strike. I do not understand why the people cannot assist female customers. Today I had to buy a piece of plumbing and a dimmer switch. This should have been very simple. There was only one guy working in the dimmer switch area which I had been passed off to. He was helping a customer, so I waited very patiently while the guy looked at me for a brief second and turned his head twice and did not acknowledge my existence. Mind you, he was just standing next to that previous customer not doing anything. A "hello" or even "I will be with you, just a second," would be nice, since I had already stood there for a good five minutes obviously waiting for him. Like I said, three chances were all bad. But Lowe's has always been good to me, and dependable.

After a lot of comparison shopping between Lowe's and Home Depot, I finally decided upon Home Depot because the final price for the GE refrigerator, ice maker hose kit, and extended warranty was a little bit cheaper than Lowe's. However, after I purchased it, I was called to say I had to buy the ice maker hose kit. I explained that this kit along with the extended warranty and my coupon code were included. We argued until someone got off their butt and discovered a computer glitch that day. Oh, well, too bad: they can't help you and they could not get a manager on the phone. He told the clerk talking to me that the best he could do would be to offer a $50 coupon on my next shopping experience.

I travel for business and set up my accounts to auto-pay. Because of an inadvertent error with my Home Depot account, the payment was late. Yes, mea culpa! As a result, when I call to check my home voicemail every 2-3 days, there are 21 calls. It is a recording that says: "I'm sorry, I did not understand your response. If you are --- press one." I had no way of knowing who was calling me until I returned home and checked caller ID. When a personal friend needed to leave an emergency message, my mailbox was full. Every chance I got this week, I have had to delete 21 or more of these messages. I admit I was wrong for being late. However, it was an error! I don't deserve these calls. I am going to switch to a Lowes card. There is nothing at Home Depot that is worth this harassment. You will now be paid in full and I will never set foot in your store again. You've won, but it's a short-sighted win. In the long run, my money will go to Lowes.

I wanted to "Go Green" so I replaced my gas trimmers and leaf blower with Ryobi cordless lithium battery powered ones. I thought I'd be helping the environment by doing so! Well, since spending top dollar on this equipment 6 months ago, I've had to replace the weed trimmer two times because of defects in their cheap as heck plastic components. And yesterday, the leaf blower finally crapped out "the blower wheel", in which I've seen thicker pieces of plastic used in sandwich bags just completely disintegrated. So I go looking for my receipt, and lo and behold, all the ink had faded out and it was only a blank white paper in with my booklets I got with it!

I purchased a patio door on discount from my local Home Depot in West Seneca, NY. When I procured a truck to pick up the door, I was informed by the building dept. that the door was gone, as in it was sold to another person. The manager said they would find me a replacement, but they never did. They simply refunded my money I paid. Home Depot customer service stated that since I got my money back, "What's the problem?" But then, when it came to replacing the door, customer service stated that they could not discount another door to replace the one they sold on me.

My 21-year old son used to work for Home Depot in Mankato, MN, to help pay for college expenses. While working there, they had him take a delivery to another town in his own personal vehicle (apparently, they don't have enough business vehicles, so they expect the employees to use theirs). They, first of all, gave him the incorrect product to be delivered, and he had to return, get the correct product, and again make the delivery.

I went to pay a payment 2 days early and received a receipt, later to find out that it didn't go through and was told I was late 20 days. I spent three hours of my day off going back and forth to home and then Home Depot and then my bank to prove it was not the problem on my end but due to an error of the employee at Home Depot that put in the wrong number. Why did it have to be on my time to resolve this? I was told the check was returned at one point of the process. Nobody wanted to do the leg work and my credit was at stake. I take pride to make sure things are paid in time. I was told by the credit department not to worry, that I was only 20 days late, not to worry, that it is when I'm 30 days late that they report it. I was not late!

My Amana refrigerator, purchased 3 years ago with a 4-year extended warranty, developed a problem with the water dispenser. The valve wouldn't close, spilling water on the floor. I called Home Depot, which transferred me to an insurance carrier called Insurance Solutions. They scheduled one of their companies to do the repair. But when I talked to that company, they said that as far as they knew, they were no longer a service provider for that insurance company due to a previous dispute. So, I called the carrier back again and they said a new service provider would contact me, which didn't happen. So, I called Home Depot again. Finally, after four days of calling, I got a schedule date for the repair, two weeks hence. If my refrigerator had been completely broken, that would be something of a problem. I will never buy another major appliance from Home Depot nor any extended warranty insurance plan.

Last Wednesday, my GE Profile Refrigerator was not cooling. I went online to GE repairs and scheduled an appointment. The technician came and told me that they were not the ones who handle the repair if it is covered by the HD warranty. I called the 1-877 number and scheduled an appointment for Thursday. No one ever showed up. Someone came on Friday and told me that there was no problem with the refrigerator/freezer (I guess food spoiling and ice melting is not considered a problem).

I've had three problems with my clothes washer. It's been in use. I purchased an extended warranty. It's been over three weeks and I'm still waiting for parts. I've called Home Depot and LG, and so far I'm not satisfied with the answers I've been given. Lesson learned. On my next purchase, I'll shop for a different washer and at a different store.

I ordered Pergo flooring (Monsoon Slate). When the order came in, I was told to call one hour ahead so that it will be ready for pickup. I prepped my floor, I called 2 hours ahead so all I had to do was pick up and get home and start. I had already purchased flooring for another room, so I was well aware of how long it would take to lay the floor. I had people waiting for me when I returned home. When I got to the Amherst Home Depot in New Hampshire, my order was not ready for me which was prepaid. I stood around for 20 minutes. Finally someone came and asked if I needed assistance. After I had talked to the lady at the desk and told someone to retrieve my order, I waited another 20 minutes before someone brought out my order. I was paying people to sit at my home waiting for me to return with the product. So I will have to complete my flooring tonight by myself. I will be late starting the third flooring that I bought for the dining room.

I made a purchase at Home Depot in June and paid the bill in full in July online. At which time, I signed up for paperless statement. I received no emails or statements until I returned from a trip in early September and had numerous voice messages and albeit an email the next day that I owed $89 because my payment was posted one day late in June. Not only that, but they also trashed my perfect credit rating which shows that I have not missed a payment in 30+ years. It makes you wonder if something is amiss with Home Depot. Nevertheless, my company and I will never purchase another item from Home Depot and needless to say, I canceled my card.

I called Home Depot for an electrical contractor and gave them our information. I was told we would receive a call in 24 hours. We still have not received a call from their contractor. We have called HD daily to follow up. Five days later, we have heard nothing. We are going to switch our accounts to Menard's!

In December, I bought a gallon of Behr Paint and had it tinted. I had some paint left over and in Sept., I used it and discovered I was about a quart short. I took the paint lid with the tint formula and HD mixed me up a quart. It didn't match. I went back and was told the manufacturer had changed the formula, but I had a sample of older paint on the inside of the paint can lid. They attempted to correct the premixed paint. 3 tries and 45 minutes later, I'm stuck with "that's the best we can do" and a quart of paint that still doesn't match. So rather than finishing the last 5 ft., I may be painting the whole damn room but I won't be buying my paint or anything else I might ever need from Home Depot.

I called warranty dept. in May 2012 to get riding mower repaired. I spoke with someone in India that spoke broken English at best. I had to give my information several times, fax in my information twice, and finally, I received an incident #. I was then turned over to a warranty dept. that handles Home Depot's warranties. I finally got the mower into the repair center. After two weeks, I was called by the secondary warranty company and was told to call the Home Depot warranty dept. to get a new incident # for the repairs. I called the number and again spoke with someone in India that spoke very little English.

I was told by a fellow veteran that Home Depot gives vets a discount. I went to pick up some supplies for a project I was working on. I showed the cashier my VA card. He called a manager, then asked where the expiration date was. I said, "Once a vet, always a vet," and I have never had this problem at Lowe's. It is a government ID with my picture on it. I got the discount. I went back a week later, yesterday, the 14th of Sept. I had a cart full of items for the same project. Now I am told I can only use the VA ID 4 times a year and active service members something else. I had only used it there once. Lowe's does not have restrictions like these. So, I left the cart and went to Lowe's, got my items and showed my government-issued VA card with my picture, the same as Home Depot. I got the discount and also was thanked for serving.

Almost every time I buy something that is made in China, it works for a little bit or it's broken already. Stop buying China junk, buy American products or European. I'm sick of returning stuff. I am a property manager.

The big slide plywood saw does not cut straight anymore. The blade needs to be sharpened. The store is on 2700 Whitestone Blvd, Cedar Park, Texas 78613, #512-528-9053. I have had tons of Birch and Oak 21/32" plywood cut up in that store. Thank you.

When I purchased some supplies, I gave my Home Depot credit card and when I looked at the receipt, I didn't receive my 5% discount. I asked why and the checkout person said, "You must ask for the discount before they swipe the card." He said that this was the new policy, that he couldn't give me the credit this time. My purchases were only $95.94 so it only amounted to $4.79. It's not a lot of money but the principle of the thing and his attitude. This was at the store on SW 110th Ave. Beaverton, Oregon. This policy just doesn't make sense when I have other credit cards for different stores and they automatically give you the discount. I would appreciate your response.

I tried to use my veteran’s card for the 10% discount. Once upon a time, they took it and had no problem. Now they are saying you can only use it if you are an in service disabled veteran. After an argument, I must say they did go ahead and give me the 10%. This was on a purchase by the way of $465.00. But they said I have to try to get the VA to change my card, or they don't have to honor it next time. The VA has a different view, because part of my disability is not service related; don't try to understand that part. It’s the VA!

I bought a GE washer dryer from SC store for delivery as a gift to a family member in NJ. GE washer delivered OK. GE dryer was a piece of garbage, damaged and unusable. I asked that the replacement be sent for delivery on a Saturday morning because of work schedules. Home Depot said they could ask for morning but had no control over the delivery company. Did anyone think of using another company? Of course not. In any case, the replacement is being delivered in the afternoon, at the total inconvenience to the recipient of the gift. Home Depot simply does not care about the customer. They delivered a piece of garbage and should have accommodated the customer by delivering a decent replacement unit at the customer's convenience. I will never spend another nickel at Home Depot again. Lowes now has my business.

I charged $65.00 on my Home Depot credit card. I had signed up for electronic billing. Today I started getting phone calls on my work cellphone, my work phone and finally, at home. When I answered, there would be no one there. I finally waited an extended time and found it to be Citi. They were giving me a "courtesy" call to let me know I was 3 days late on paying. I asked when they sent me the bill and where. They said to my email on August 5th. I explained that I never received it (I always schedule payments the day I receive bills and I did check my email, no bill). They said it could have gone to spam!

I ordered chaise lounge chairs on Aug 17th online, rec'd an email on Aug 20th that they were shipped via Seko. On Aug 27th, I called to get a status on my delivery. I was kept being told they were going to be delivered the next day. It is now Thursday, Sept. 6th and I received a phone call from Seko asking me if I was going to be home today between 3-5. I said yes and they were no-shows. I called Seko and now they tell me it is going to be tomorrow. I no longer want the chairs - I'm not going to plan on being home for the delivery. From now on, I will no longer order anything online from Home Depot. It is not worth the aggravation.

I returned over $500 worth of product to Home Depot. I did not have the receipt, so they gave the credit on a gift card. At a later date, I tried to use that gift card to make a payment on my Home Depot credit card and they said I was not allowed to do so. They also will not give a refund of the gift card, so I am out $500 as I have spent over 10,000 dollars there and have finished the home remodel project. I spoke with Charles in Atlanta, GA at the Customer Care Center and he has told me flat out that they will do nothing to assist me. Use the card to buy more product or not, but they will not let me make a payment! It is not posted anywhere in the store or online that this is store policy, as Charles likes to say it’s "in store polices". This is bad business procedures!

I called to get someone to repair my washer. I was not happy. I called to get a service technician to repair my washing machine. They did not speak English very well. They were rude and inefficient. I will not purchase anything else at Home Depot (I am rebuilding my home, this is a lot of money they will be losing).

No customer assistance - I asked him to assist me in filing a complaint against a female cashier for being rude to me and mocking me. He answered by waving his hands at me in front of her as to ignore my statement. He further started a conversation with another consumer in the middle of our conversation. I politely asked him where I can get a complaint form and he instructed me 1800HomeDepot and walked away. This is not a valid website. Something should be done or at least said to James. Thanks for your help.

After making the first purchase with the card, I went online and set up an automatic payment. Apparently, this automatic payment was for one time. The next month's bill did not get paid and a phone call to the customer rep informed me that he could set it up to have the automatic payment recur every month. It was made very clear at the time that I wanted to pay the full balance every month. The next bill came and only the minimum balance was auto paid and had a minimum finance charge of $2. I called again and was told by the rep that they normally set it up as a minimum payment and it would show up in the account notes if I had wanted it to be a full balance payment. She went on to say that auto payments could be set up to pay the full balance, but it would go back to minimum payments if there was a zero balance for one month. This was unacceptable. I was misled and lied to by Citibank customer service. I paid the remaining balance and cancelled the card. No more Citibank cards ever for me.

On August 23, 2012, I returned to the garden department two plants that were recently purchased and had died soon after. One plant was still in the original pot. The reception I received was hostile. The garden department directed me to the return desk. One person who knew plants stated she was on her way to lunch and walked away. The other stated she didn't know what kind of plants they were. She refused to look the purchase up with my credit card and refused to look at the thriving plant in my phone.

I purchased a two-year replacement warranty on my Ryobi String Trimmer only to find out that if the problem was carburetor or fuel related, it is not covered by the replacement warranty. I will never buy an extended warranty from Home Depot. In fact, I won't purchase anything from Home Depot that would qualify for an extended warranty.

I purchased a washer and dryer from Home Depot in Encinitas, CA (probably my fifth set from Home Depot) and when delivered, the first dryer was banged up. We returned it for a second dryer that was installed and did not work (found out after the delivery guys left). It appeared from the outside to be hooked up correctly and working properly, but when I put my clothes in the dryer, all I got was cold air. I refuse to mess around with gas, so I called Home Depot to ask for help. They told me that it was not their responsibility and that I had to contact Maytag directly to have it repaired. A new appliance repaired? Does not resonate with me when I paid over $1,300 for this.

I cannot reduce my balance with Home Depot because they are literally taking more than half my payments in interest charges. Citibank claims to charge 25.99% interest, yet charges me an interest charge of $47.42 on an $80.00 payment. How is this possible and how can they get away with robbing people like this? At this rate, I will never get this bill paid off.

Home Depot was one of my favorite stores, and I know I've done more than $10,000 worth of business with them. However, now I have such a sour taste in my mouth regarding Home Depot. I made a purchase costing $118 on their credit card (only recently learned that the credit card is through Citibank) in January 2012.

I went to Home Depot in Gastonia, NC for a purchase. I am a Vietnam veteran and asked for a veteran's discount. I was told that I could not get a discount because my ID card didn't meet their requirements and that I have to get a new card. For their information, the VA doesn't give out new cards because Home Depot says so. Plus, I would have to drive 200 miles to get a new card. The cashier was so nice but I had to tell her that I would not shop there anymore. I am also disabled. I will tell everyone I know to boycott Home Depot as long as I live. A bunch of jerks in corporate headquarters!

Recently I attempted to purchase a new washer/dryer from my local Home Depot because they had 0% financing for cardholders. I tried my card but was told the account had been closed. No problem. I applied for credit again and was refused. I was told I would be receiving a letter explaining why I was refused. Easy enough, right? Wrong. The reason for refusal was sent to me with a bill showing a balance of $250.54, in addition to a letter from a collection agency. Upon a closer look, I saw that the late fees and interest for the year totaled $250.14. I never received a statement or used the card this year. Now let's do the math. The difference between the fees/interest and the current balance is $0.40. Yes, 40 cents. Citibank decided to accrue late fees and interest on 40 cents from the beginning of the year totaling over $250. The folks at Citibank are a bunch of crooks. Beware and check your statements carefully!

Home Depot billing error destroyed my credit - April 2011, I was switched to paperless account, not authorized. They had no email info and a discontinued phone number. I have a screenshot of the account with this lack of info. In January 2012, I used my credit card (had not worked, always refused) since they switched the account. The checkout person entered the card number by hand. We had no bills sent to us since they switched the account and none after the purchase. In June 2012, I got a notice from Citi Cards that I've been turned over to a collection agency. I've been trying to get satisfaction since, no help. Citi Card told me not to pay anything (3 times) or it would be considered an admission I owed the entire amount. My credit has gone from mid 800s to 690. I have all the consumer reporting agency forms, but a good attorney would be better.

I talked to a salesman at Home Depot concerning the price of the air and heating unit that he was demonstrating. He couldn't give me the price but said that he would send a representative out. The rep (Brad **) came out and explained the deal which included a rebate of $1,300+. I explained that I was not working and would like to look around the price of other units. He continued to ask what could he do to make the sale. I stated that if he could bring down the price, which included the rebate. He also stated that I had to sign off on the deal or I would lose the discount by June 29, 2012. I went on and accepted the deal not knowing that it did not include the rebate. Thank you.

Paint rebate received nil - I applied online because the girl at Home Depot said it was much quicker and never heard another thing.

Home Depot has partnered up with a company in Dayton, Ohio to set up a scam contest inside the Home Depot stores in Dayton and Cincinnati to get your phone number to get around the do not call list. Miami Valley Rainsoft will call you to confirm your entry in the contest, which the owner or someone in his family will win. After they call you and confirm your entry, they proceed to pressure you into a free water test and if you'll agree, they'll come out and try to scare you into buying a $5,000 water treatment system. Home Depot should be ashamed of themselves for scamming and scaring their customers.

I rented a tiller at HD on Adams Avenue and Roosevelt blvd. in Philadelphia on August 2, 2012 at around 10 am. The sales representative told me, "In order to rent the tiller, you must initial the places where I placed an X." I found out later that one of the initialed areas meant I accepted an insurance policy for 10% of the rental agreement. The rental agreement clearly stated that I must be informed that I can accept or reject the policy. He never told me I had the option to refuse the policy. I also did not receive a copy of the insurance policy so I had no idea what it covered. When I returned the tiller, I was told by the sales representative that they could not take the insurance policy off the agreement.

HD is using a third party to track returns, bad business. I have always shopped at Home Depot since the first store opened 26 years ago in 1986 at Oceanside, CA and have only gone to the Lowe’s across the street from my house once because HD was out of an item. I enjoyed the fact that if I didn't have a receipt, it was not a big deal but lost out if the item rang up below what I paid for it, my loss. But now, I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and one Lowe’s receipt. Give me an email address and I will scan and send them to you. One thing is for sure, I don’t appreciate being treated this way.

Since Home Depot didn't send the statement (the second time), I missed the payment for many days which affected my credit history and they also charged me a late fee even though it was not my fault. I had to cancel that card.

Years ago, I had a Home Depot credit card and at the time they would not let you make a payment in the store. It had to be mailed to the processing center. On two occasions, I sent the payments well in advance of the due date, but was charged a late fee because the credit department said the payment was late. After the 2nd time, I paid off and closed the account. But sometimes I am a slow learner. About six months ago, I opened another HD account to take advantage of the deferred interest program and I have been making regular on time payments (usually in store, because they now accept payments in store). But I mailed a payment in on June 29, 2012 for a due date of July 6, 2012. Lo and behold my next statement reflected a late fee charge of $25 and I called and they said the payment did not arrive until July 12, 2012.

I just received a pre-approval offer from Home Depot’s credit card department with a reservation number on the top. After thinking about accepting the offer, I decided to go ahead because I plan on doing some things around the house soon and it would be nice to have. So after going to the Home Depot’s website and entering the reservation number and other personal information, it told me I would be notified 5 to 7 days for a decision. What? I was already pre-approved. I thought I even had a reservation number.

Falsely Accused - I was in the Northeast Washington, D.C. location yesterday to return a faucet purchased the previous week in VA. Upon my exiting the store - credit to my account completed - two to three men stopped me and one even put his hand on me. It was all confusing as they accused me of working with some other women to steal the faucet. They blocked my path and told me that I had to return to the rear of the store for investigation and questioning. I was becoming quite agitated as I tried to unsuccessfully explain that I had purchased the item and had a credit card credit to prove it. Still, I was not listened to. The police were on hand and I told the loss prevention guys who were very rude that I would go with the police before I went anywhere with them.

I was in my neighborhood Home Depot trying to get some paint and building materials when I observed nepotism played in front of my husband and kids. The salesman in the paint department was very rude and very unprofessional. I felt his attitude towards me and my family because we're Africans and not **. He felt obligated serving his fellow ** and **, than the Africans that stood patiently until it was their turn. And to make matter worse, he did not apologize but was amused, laughing that he served whom he wanted to serve, and as he said he would despite my complaint to the supervisor to whom I reported the incident and thought could help.

I went to my local Home Depot to buy a replacement battery for my Homelite cordless electric mower. I was told Home Depot does not stock batteries for my mower, but would have to order online. The lady there helped me order the battery (not Kim). The battery ordered had a different part number from the part number in my owner's manual. The clerk said that is the only battery available for my mower and if it is the wrong battery, I can bring it back to the store. Eight days later, the battery finally arrived. Wrong battery. I took the battery to the store where it was ordered from. A different clerk named Kim assisted me this time. It seems the battery ordered and received is for the current mower available, the battery I needed is not available nor can it be special ordered.

There's extremely poor service at the Home Depot on 7120 N. Academy Blvd., Colorado Springs, CO 80920. There were no return phone calls after repeated calls to them concerning the order and the installation of storm doors. It's the worst service.

In 2009, I purchased a stainless steel double door LG refrigerator with the freezer at the bottom, icemaker, and the works. I was advised to purchase the extended warranty for protection. I was extremely happy with my purchase. In June 2012, I noticed the freezer was not working, as the items had been soft. I automatically contacted the Home Depot. They asked if I had the extended warranty plan. Since I purchased it after being convinced, I contacted them as advised. The extended warranty company from Home Depot sent a contractor to my home to assess the issue. He said I needed a part, and never came back. I went to Home Depot to complain. While at Home Depot, the manager in the appliance section contacted the extended warranty company.

I have dealt with Homedepot.com in the USA and have been very satisfied and would happily recommend them for website orders. This has not been my experience with the Canadian arm of this company. I placed an order on July 1st for 4 large pieces (I don't have a car so delivery is the best option for me). The website indicated when I placed the order that delivery would be between 6 and 10 days. I received 2 of the 4 pieces 12 days after the original order. The other 2 pieces are still in transit and I have just spent 30 minutes on the phone with customer service to find out that they cannot tell me when to expect the other 2 except to say that one wasn't even shipped until July 12 (an e-mail notice to me indicated it was shipped on July 11).

Todd from Cloverdale, Oregon hit the nail on the head. You fill out your rebate paper from Home Depot and send all the information required and the whole process was designed to find an escape clause to allow Home Depot to not pay any Home Depot Rebates. You follow all the information that is asked of you from Home Depot and this is what you get for being a good customer for years. Rebate cannot be verified.

What a horrible service from the clerk ** and the other older lady ** at the 7554 Northwoods Blvd, Charleston, SC 29406 location. I approached the front counter and said hello and asked ** if military received discounts. She replied yes and that she already gave me the discount. So after saying that, I pulled out my military ID from my purse and presented my ID and waited for the price to change as I have asked ** to scan for the price of the Defiant UV light prior to arriving to the counter. Once again, I asked for the discount and waited for the adjustment, so I figure I would help ** out by informing her I was aware of the price as she did not discount the product. At that point, ** the other cashier looked at her and tapper her on the hand and ** smirked and they both looked at me. Again, I asked for the price to be adjusted. They both started chattering like chipmunks, which I found insulting.

I asked for my bathroom to be measured by Home Depot. They work with a company that installs. Person was nice; however, they have a little problem with putting paper and pen together, because I never got an estimate. I called after a couple of weeks, but still no estimate. I called again, nothing. I called the store, then HD customer service and they called the installer, nothing. I called again before going on a business trip - nothing. Not even a call which Home Depot had promised would occur within 24 hours. I called corporate for a third time and said I wanted new estimate and would take another day off of work. The woman told me that it is the only company that they have (in other words) in America, the home of capitalism, I am forced to go with this company. I drove to the store and it was confirmed. Now, I have to wait until customer service opens at 12:00 so that I can submit another complaint to a separate person.

I applied for a credit card. I called customer service to ask for my application. The person was very rude. Do not use the credit card from Home Depot. The customer service representatives are rude, scream at you, do not let you talk to say a different name. Please, I want to cancel my application. Thanks.

My Echo weed trimmer wouldn't start, so I purchased a $12,000 tune-up kit which included a spark plug, fuel air filter, and a fuel filter. The unit still didn't start. I took the weed trimmer to the store that I purchased the trimmer and was told that I had to call the warranty center at 1-800-466-3337. The warranty center is in the Philippines. I called the warranty center and was told to fax a copy of the original receipt with the incident number that I was assigned and that I would receive a call in 2-3 business days to confirm the claim. On the fifth business day, I was not called. So I called the warranty center and was told that they never received the copy of the original receipt by fax and if I could fax it again and wait for a call in 2-3 business days. Here we go again. The hanging up on other callers didn't work, so we'll use the "we didn't receive your fax" delay. I will never purchase another item from Home Depot. Lowe’s is better to deal with.

Home Depot needs to have an automatic answering machine to do the job in the phone center. Your phone associates suck, lack training & are big time unprofessional . As a customer, I could never ever call Home Depot & be able to speak with someone on the first shot & when I do get through, you place me on hold for ten mins. Please, you guys need to fix this issue with your phone center.

I submitted two online rebates for several items purchased during Home Depot's Memorial Day 2012 offer. In spite of the fact that I entered all of the information requested directly from my HD receipt, both rebates were denied due to lack of information. If information was missing, why didn't the online form point it out? The whole process was clearly designed to find escape clauses to allow Home Depot to not pay their "rebate". What a sad joke!

I bought countertops from Home Depot that were charged in January 2012 (six months, no interest) and paid off by May. I then bought a dishwasher in January or February (12 months, no interest). In June I started getting messages that I was nearing the end of a no-interest period. I contacted Home Depot/Citi and was told this was now changed. On my July statement, I got the same message that this is the end of the no-interest period. However, this should be halfway through the dishwasher's 12 months. I've sent another message to the credit department. “Instant today” means forget it. Apparently, there's a problem. When I tried to pay part of the bill, I got a message that there was a problem with my payment. If I'd read the problems others have had with this company, I would have gone to Lowe's. The same company locally makes the countertops for both stores. The work was great - the one good thing out of this.

I purchased a GE undersink filter (GXULQ), which employs a compression fitting. My girlfriend asked me to install the same filter in her home. The compression fitting let go and flooded her kitchen. I have a fair amount of experience with plumbing. I attempted to post a review at the Home Depot website, using the same statements as this post. I suggested that the purchaser use care with the fitting. Home Deport refused to post the review for "violating posting rules." I reviewed the rules, and none were violated. I can only assume that Home Depot did not want to risk the possibility of a lost sale.

I ended up cancelling my credit card and will never, never shop at Home Depot again! The problem started with my questions over why I was getting charged interest on "special promotions" when, first of all, I did not participate in any "special promotions" and customer service could not identify on my purchase history which items, if any, were related to "special promotions," only that I had failed to pay off these items within the allowed time frame. Therefore, they assessed my account with a "special promotion" interest of $125, even though they are still charging a monthly interest rate on my unpaid balance - isn't this like "compounded daily IRS interest rate?"

We were in San Antonio, Texas to visit some friends. We stopped at your store on Bandera and we were looking around for a gift for our friends. A very nice woman named Lynn approached. She asked if she could be of assistance and showed us where the item we inquired about was. What a wonderful asset to your store she is!

Warning: Do not even use your Home Depot credit card. I was getting 8-10 calls a day from a collection agency trying to collect about $200 from a bill 40 days old? Okay, no problem. I attempted to pay on the phone but they said they can't take my business card? **? How can I pay? They called my house everyday and on the weekends. After I paid this at the store, they said they will still continue to call until they got confirmation from the store on Monday morning that we paid. Un-frickinbelievable **! Screw you, Home Depot. We have a newborn and this is who you employ for collections, you money inflated **!

While attempting to make a rather large purchase, one of several plans for the next few weeks (in excess of $1,000.00), to complete a home improvement project, I was approached by your store manager Raul (I couldn't get his last name) concerning opening the contractor door to load my truck. It was about 5:30PM. He informed me that I had to take my heavy load to the front of the store. It wasn't bad enough that he said this, but what made it worse was his foul attitude ending with him chasing me out the front door yelling obscenities as I tried to leave before this lunatic tried something else. Hence, my reason to not purchase from Lowe's, since his final statement was to never come back. That being the case, the rest of my $60,000.00 in purchases for two property renovations will come from elsewhere. If this is an approved method for treating customers, I won't be the only one in my area to never set foot in a Home Depot again. This is a true account of what occurred in your Whittier store at 5:30PM, 6-19-2012. Any comment?

Public display of affection between co-workers while on duty and in full view of customers in store at 2750 Veterans Rd West Staten Island, NY 10309 - I had just walked in the line in the store to make a purchase while the store was crowded. Then to my surprise, I saw one male co-worker putting his arms around another fellow female co-worker from behind while lightly kissing her neck. The female coworker was actually a cashier with her lights on, but nobody was on her line. Easily, someone could've gone on her line to checkout but obviously, they didn't feel comfortable to. As I stayed on my line, I could see other customers looking at the workers while shaking their heads and even eventually one customer had walked out. This store is in my neighborhood and I have not been there in about a year, so it did seem a little surprising to see this on my first time back in the store. I do hope this display of behavior does not go on on a regular basis.

I could not get the mower I bought on 6/5/12 to work. I brought it back to the same store I bought it 6 days ago. They tried to get it to work for about an hour to no success. Dave, an associate, told me I could upgrade to a model that was $39 more. I said great and we went to the return counter with the new mower. I thought they were going to fix the first one so I did not bring the box or bag that goes on the back. The return associate said I needed to get them, so I left the mower and said I would be right back.

I received 5 phone calls and each time, no one was on the line. The 6 phone calls, Citi card said my Home Depot account was 14 days past due. The message said I could make a payment by phone now. I was going out to a meeting and I made the payment that they requested by phone. When I returned home, I pulled my bills and I had made a payment and have the conformation numbers. I called and got a lot of runaround. I asked to speak with a supervisor. I was connected after a brief time and basically, she said to write a letter. I told her that I have my bank statement in front of me and it was taken out of my account. She said conformation numbers mean nothing and I would have to write a letter and go to my bank and have them research it.

Today, I called the extended warranty service company and had to provide the usual details to the first agent who eventually disconnected when placing me on hold. I called the second time and had to provide the same info as had been given to the first agent who either deleted or never fully entered it into the system. After another lengthy hold, the phone was disconnected once again. I called for the third time and I was connected to a male who told me that this was the first call from me today. By then, I am not happy giving that information once again. Once, he explained that there was no warranty on my microwave and the handle issue with my stove was cosmetic (cracked due to heat). The ice maker issue would be entered after a list of "did you check water, check electrical, check the arm position, etc." It made me feel as if I was a moron and hadn't checked it before calling. To make matters worse, the call center is not in the US but in the Philippines, where you have to ask them to repeat everything. I called Maytag direct who graciously sent out repair people and repaired my issues at no cost to me. They are in Ann Arbor, Michigan. What a difference in attitudes.

This is the first time my VA issued veterans identity card was rejected. Your cashier was very rude. He could have said in a nice tone we are not accepting VA discounts no more. If the Home Depot policy has changed, you should have a notice on your door stating this. I have spent a lot of money over the years at Home Depot but I will now be doing business over the internet or go to Lowe’s. I served the US Navy from 1956 to 1960 on active duty. Once again, I guess Home Depot does not respect older veterans.

I was misled by Home Depot's return policy. On the evening of 05/03/2012, I tried to return some items I had. I lost the receipt so the person at return desk scanned all items and asked me for driver's license. They ran my license and then told me I had been blocked for returning too many items without a receipt. I then explained that I have never returned anything to Home Depot without a receipt.

Our water heater went out. We had the $99.99 12-year extended service plan with Home Depot, so we called as soon as we cleaned up the water mess. The first person I spoke with couldn't find any record of our plan - even after I provided the codes they asked for from my original receipt from 6 years ago. She said she was transferring me to another department, but she hung up. I called back and spoke to someone else that entered our information in their system so they would have it on file. They said it would have to wait 24-48 hours for a service technician to call us and make an appointment to come out and diagnose the problem and determine if it could be repaired or if it had to be replaced.

I bought some paint on consecutive days which did not match in color. I had already finished painting the room. After letting it dry, it was oblivious that the tint was different. I went to the paint department at the Del Rio, Texas Home Depot and they claimed they made no mistake. I offered to take them to look at the mismatch, but they refused. I asked them to give me credit for the cans they had made a mistake on and I would buy some more cans of paint, but they refused. They would only replace one can. We are doing good size projects with your store and you would think that a good manager would want to keep his customer satisfied instead of risk losing them, which just might happen. Maybe your manager needs to attend some customer training courses.

I just received a letter from Citi telling me my credit limit was lowered $200.00. I have never been late and use the card mainly for 0% purchases. I called to see if they would return it to the normal credit limit or I would just simply close the account. The "gentleman" told me, "Sir, we do not respond to threats." I responded, "Are you treating me like a terrorist (as his response was akin to the government policy not to negotiate with terrorists)?” I was calm in my tone and simply stated a fact. He was so indigent to me, I started to laugh. Then, he told me they would not tolerate rude behavior. After that exchange, I told him to just simply close the account. I urge others to do the same. This is just ridiculous and that guy needs to find a different job.

Several issues with this card, specifically Citi. I am familiar with the legislation on credit and was very certain that the time between statement and fees was 21 days; however, I was emailed by Home Depot/Citi that it is 2 weeks. Legislation also states that no card company can charge you to pay your bill online, via mail or over the phone unless paying for a premium type service such as same day. However, when you phone the Home Depot/Citi automatic payment service and you wish to deal with a human instead of a machine, you must pay a $14 fee for paying over the phone and with a representative.

Credit card interest scam. They tell you in the store that the credit card is interest-free for a year - they lie! Only purchases over $300 are interest-free.

Today, we went to Home Depot to get plants that had been advertised. They did not have the advertised special and did not expect any to come in until Thursday, the day the ad is no longer valid. This is not the first time this has happened and I am so discouraged with Home Depot. If you are going to run an ad, have enough inventory to cover what you advertise. They of course had the next size to a dollar more, bait and switch. No wonder this company is going down the tubes. Goodbye Home Depot, Lowe's is right next door and Ace is always willing to honor their ads.

On May 9th, 2012, I inquired about receiving a Home Depot credit card with regard to buying several appliances (which I did have great service in that department). My purchases would have totaled approximately $3,500. I did receive credit up to $1,500 but wanted the card to cover the total purchase plus possibly other purchases needed for my renovation. I was sent to the credit desk where the cashier clerk had to phone someone regarding my request. I was handed the phone to talk to the person who said that my request would be considered within 7 to 10 days. I questioned this and received a very snotty reply. I do believe I was turned down because I am retired, 65 years of age and widowed. I have a very good credit rating and a very good income.

What a bad company to work for and even worse company to shop at (Tempe Store 0489). We, as floor associates try our best but deal with horrible managers with no schooling. Our managers tell us how we will be fired and that they have a stack of resumes 2 feet tall to replace us. The store manager brags on how he makes $175k a year and that we should be lucky to work for him. They just want your money so if something goes wrong, they have your money and shuffle your complaint through a bunch of channels.

I purchased a Leaf Blower from Home Depot and tried to use it and it doesn't work. When I went to do an exchange, they refused since I can't locate my receipt. I find this to be unfair that I now have an item that can't be used. I spent a lot of time and money in that store, but I guess now, I will switch to Lowe's.

I asked if anyone could help me load twenty bags of rock and was told in a very rude manner, "Nope, do it yourself."

I am very unsatisfied with the poor customer service I was provided at Home Depot after my custom window and doors were ordered. The pro desk employee Ronnie was very rude, which I cannot understand how someone with such a rude attitude would still be employed with this company. After all, I only paid $9,000.00 for new windows and doors to Home Depot which I paid extra for delivery to my home. I found out that the delivery company would only deliver to my area when they had a delivery going through, which isn't very often. As a consumer, I thought when you spend as much money as I did, I could at least get my doors delivered accordingly. I guess not! I will never ever do business with Home Depot!

I purchased a grill from Home Depot, even though they did not have free delivery like Lowe’s. When I went to pick it up, I was told by the store associates to pull up to the door. While they were getting the grill ready to put in my car, I received a parking ticket! When I requested to talk to the manager, he refused to speak to me. When I went back in later to talk to him about it, he again refused to talk to me. I was told they always tell people to pull up at this location to pick up large items. First, why tell customers to pick things up there if you are going to get a parking ticket? Second, it's the store manager’s responsibility to speak to his customers when they have a problem, not blow them off! I will always go to Lowe's from now on!

I purchased a washer online on April 25, 2012. The delivery was scheduled for Saturday, April 28. On April 26, there was a message on my machine to call Home Depot. I did and was told I had to contact my credit card company. I was surprised because I pay off my balance monthly and have a very high credit limit. My credit card company told me that they had given Home Depot approval and had no clue why I called. I called Home Depot back and received no explanation or apology as to why I had to waste half an hour calling my cc company. I was told that delivery was now scheduled for Tuesday, May 1. I then received an email from Home Depot which stated that delivery was Wednesday, May 2.

I owed just over $200.00 and tried to pay with my business card 3 times at phone number ** and it wouldn't go through. Your operator taking due payments said we can't take business cards. In the meantime, I was getting 5 calls per day at night and early in the morning from Citibank card services asking for payment. They would not stop calling. We have a newborn! I originally told Citibank that I needed a week before I could actually get over to my local depot, but they kept calling over and over. This has made me irate. Screw you Home Depot and Citibank card services! I'm going to make sure everyone knows how your Home Depot service is!

My family purchased a gift card for $100 at Christmas, and the balance was $0 when I went to use it. The card was purchased in Overwaitea in Port Hardy BC. The number on the back is **.

My boyfriend and I were getting prices for some flooring so we asked Duncan to assist us. So he did and as he was showing us some laminate flooring and how they snap together. They slipped out of his hands and fell on my toes (the big toe and the one next to it). As that happened, it ended up cutting both toes. Duncan did not acknowledge the fact that it was bleeding all over the floor and he continued to talk about the flooring so my boyfriend said maybe you might want to get a cloth for my toes, so he did and then I also requested for some band aids.

I am very upset and frustrated by what has happened now for the second time. Both my husband and myself have a Home Depot credit card account (It's important that we both have a good credit history in the event something should happen to the other). This makes the second time that my account was closed due to a 'periodic review of your credit history.' I can understand their need to continually assess their risks and watch for people that may not pay their bills, but my payment history was perfect.

My husband and I just recently built a new house and have several promos coming due. One promo we were graciously given a 20 day extension on in order to pay without penalty when income tax return came. I spoke with a representative on the phone who had explained the interest would be credited ($440.00). In the mean time, we had another promo came due which we paid in full. On our next statement, we had a $40 some charge of interest so I called to ask about it. I was treated very rudely by the lady on the phone. I finally asked her to not treat me like I was dumb and that I was not calling about the interest from the first promo but was just making sure I wasn’t being charged interest from last promo.

I have been dealing with HD extended warranty for over a month to fix my riding lawn mower. The extended warranty call center is in the Philippines. They referred me to a company that HD does not use anymore. I contacted several HD stores and talked to store managers with no avail. I contacted HD corporate office and I am still dealing with them. At this point, I am so angry and dissatisfied with them. Since they have not delivered on their promise to fix my riding lawn mower, I want them to replace it with a new one. I am done dealing with them. My next move is to take them to court. I want everyone to know that the Home Depot extended warranty is a ripoff. HD does not deliver on promise that you paid for.

I received a letter dated March 30, 2012 from your manager for the credit review department. It indicated that my account ending in ** had been closed. It stated the reasons I contacted Equifax and got my credit score and credit history. I have had several purchases from Home Depot and my accounts were paid as agreed. I have not had any activity on any of my accounts as I have been out of work for the past two years. You do not open accounts and charge an account when you have a very limited income. I don't, in order to keep my good credit.

After waiting 20 minutes for the clerk to finish up with a client at the Guelph Line Burlington store, he could not find the laminate flooring I wished to view, then needed a forklift license to either lower some down or whatever the hell he was mumbling about. So I left disgusted and proceeded to the Burloak store (Burlington, Ontario) and waited an additional 20 minutes while the clerk finished up with his client. I went searching for him, he'd forgotten about me, then proceeded to say he was sorry, couldn't locate the maple laminate and I would have to wait for Parry or whoever the so he could locate the product. At both stores, it was "sorry, sorry, sorry". I'm sick of hearing that excuse of a word for incompetence. If I ever walk into another Home Depot again, it'll be too soon. I've instructed my daughter not to purchase anything for her new home from Deadbeat Depot.

I went to HD to purchase a product on the HD card. I got rejected. I was informed by the credit department I had an overdue balance of $19.71. I paid it immediately and was then able to purchase the product. First of all, I hadn't received the first online statement. The charge was made via telephone in February 2012 and I was overdue by a few days. That's why I didn't recall owing a balance. I went to purchase items again on April 5/12 and was rejected again for a purchase of $22.00, so I left the store puzzled and angry. I was told today, April 9/12, by the credit department via telephone that my account had been closed (unknowingly to me and never otherwise informed). Also, I found out the overdue balance was from October 2011 and it was originally $17.00. The $19.71 was with interest.

I returned a 30-gallon oak tree that I bought about 4 months ago. Store manager John ** refused to honor the same tree and refunded me with store credit instead. I explained to John ** that I didn't want the refund, but to replace the same 30-gallon tree. The tree’s current price is about $136.0 and manager John ** wants me to pay half of the difference. I explained to John that I paid $65 originally to plant the tree and that I couldn't afford to pay any more money. John ** said that he couldn't replace the tree. I explained to John that I needed to replace the tree to cover the 30-gallon open pit for the safety of the pedestrians and for the safety of my mother when watering the plants. I explained to John ** the urgency to cover that pit for liability reasons. He refused to help me. Please call me to resolve and to prevent a possible accident.

Back in 11/23/11, I went in for an appliances purchase. Because of the Black Friday, I was told that I qualified for a 5% discount and 24 months with no interest if the account was paid in full because the total went over $2,000. Now in March, I started noticing that I was getting charged interest so I called the bank and they said that the 5% automatically disqualified me from getting the 24 no interest. But then when I had asked the Home Depot worker about one interfering with the other, she replied with one has nothing to do with the other' and now Home Depot is refusing to fix their mistake! And now I have to pay for it.

Washing Machine Extended Warranty - We called the ESP and reported that my washing machine would not spin. They sent someone out and after ordering a part it worked for about 2 weeks and started the same thing again. We called again. The man came out again and said the board was bad and ordered it. When he returned to install the board, it still did not work. He said that a mouse had chewed on the wiring harness. He ordered a harness but when it came in, it was not the correct part.

I had the Balance Protector on my card for over a year, and then in March 2010, I lost my job. I was laid off, so I took a temporary job for 6 months. And then in October 2010, I took another temporary job, which was supposed to last 6 months. The job ended early, and I was told by Balance Protector I would be covered since it ended before it was supposed to end.

Approximately 2 weeks ago, my mother wanted to get a Home Depot card. She has A+ credit rating. She wanted to get a new kitchen put in and also ordered new appliances. My mother is 83 years old and doesn't drive. She was refused a credit card and I'm not sure why. What does her driving have to do with getting a card, everything would have been delivered? To me, Home Depot is prejudice against seniors, unfortunately, Home Depot missed out on a large sum of money as my mother had to go to another store to purchase the items she required. If you could look into this matter, it would be greatly appreciated. My whole family shops at Home Depot and we purchase a great amount of products/renovation materials, etc. Please advise why this happened and why Home Depot won't issue credit cards to seniors. Thanking you in advance.

Hampton Bay Glass Patio Table Top Exploded - We stored it in our downstairs garage for the winter. My husband went to move the table top and barely touched it, then it exploded. No one was hurt fortunately. Our 9yr old son was standing nearby and saw it happen too.

Labor Day paint sale scam - Home Depot offered $20 rebates on 5 gallon purchases of Behr and Glidden during Labor Day in 2011. I bought two qualifying products, submitted for the rebates online. I got the tracking numbers and saw the approvals online. I never received either rebate. So I'm out the $40 I would have saved. Don't fall for this scam. I did email customer service and they passed the buck to the rebate group with the excuse that the rebate contractor was having trouble issuing the in-store rebate cards. I won't shop there again if I can help it.