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Reviewed Nov. 14, 2023
Owner of 2023 xp52, didn’t work first week, dealership in Waco Tx knows little, they picked up and repaired no paperwork saying what happened,,. Other bigger issues, calling corporate resulted in they are in training,,. Sigh just go to Lowe's or whatever, no dealer responsibility,,.
Reviewed Nov. 1, 2023
The bagger has never worked since I purchased the mower. It has been in the shop twice for the issue. They acknowledge the issue and keep telling me they are working on a fix. The mower does cut well. However, since I specifically bought the new mower so I could have a bagger, not having it and paying for it has left me with a bitter experience. It has been 6 months and still no resolution. Run, run, run from Gravely if you need a bagger. The other thing is the fuel fill design is difficult to fill if you don't want fuel on your shoes. I had to purchase a battery-operated fill pump to keep from getting fuel everywhere when I filled the mower.
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Reviewed Aug. 30, 2023
Purchased in April of 2021 from authorized seller in Madison, AL. Initially, it seemed like a good mower. About half way into the season, I noticed it was cutting unevenly and left strange lines in the yard. In the fall, I had the seller (repair shop as well) service the machine and informed him of the cut. When I got it back, it seemed to cut a little better, but still not great. At the end of the second season, I had it serviced (same repair shop) and once again, it seemed to cut alright at first, but now (3/4 of the way into the season), it not only leaves those strange lines, but there are areas where the grass is not getting cut at all. Worst investment I ever made. The Toro I had before was far better. Wish I had never spent the $4000+ on this one.
Reviewed Aug. 8, 2023
If I could give this store a zero I could. Worst customer service ever from the technician and the manager. We inquired about a starter from a mower that was purchased. We were told to bring in the mower and we asked if we had the serial number to the start if they could check that way and the response was "Just bring the mower in". We run a company and if the warranty can be confirmed over the phone why not do it that way? If there was a process, then it should have been explained that way. Both the tech and manager was very rude and short and need to find another line of work because customer service is not it! We will be taking our business somewhere else...
Reviewed July 28, 2023
I bought a Gravely Pro Turn 652 from a dealer in Oregon. They advertised 1 only yet it was $14,000. I went for this mower because it has a pod to sit in for comfort because I have ruptured disks in my low back. The problem is that when I am mowing the seat sits very high off the ground and if I hit a dip or a bump the movement side to side is very badly multiplied hence making it a very rough ride. It is the roughest riding mower I have been on, and I have driven many. Also, the mower is very heavy. Cannot mow when wet, it ruts the ground and when very dry it kills the grass.
Also, the levers are very hard to push and after a short time I have to stop and take a break because of the arthritis in my shoulders. It is bulky and does not cut very well. I have tried many different blades. Gravely has single handedly taken the fun out of mowing and riding on a Zero turn mower. I use my old Hustler Fastrak and let the scrap Red Iron sit in the shop. I tried to return it to the dealer, but they wanted a 20% discount to take it back and another 10% discount because it is used 9 Hours on it. Very dissatisfied with the Gravely Mower I have.
Reviewed July 17, 2023
I have owned 3 Gravely ZT HD 60s. The first one I purchased was a used one from a friend in whom I knew serviced the mower frequently. I then purchased another brand new one around or about 2011. That mower is still going strong. It cuts grass like it did the day I brought it home off the showroom floor. I ended up selling the used one I bought from my friend. It was still running great and cutting grass. BUT then I purchased another new one because I wanted two. And oh boy! I should’ve left it where it was.
I have taken it to the dealer 4 times in the last month. First it was a break in the weld on the deck. They replaced the entire deck under warranty. Second time was the same exact thing, a break on the deck. They welded it up for me & that cost well over $190. Then less than a two weeks later in another spot, yep, the deck broke in another place. They welded that & that cost me over $130. In between the second and third time, one of the spindles just went out. I replaced that & that was too dang um expensive to replace. And now it’s in the shop again because the spring for the driver belt broke and damaged the belt I just purchased from them. I asked the dealer if they would just replace the mower and he said he couldn’t lose that much money. That the warranty only covers the deck itself, no moving parts on the deck. My older mower only went to the dealer because the parking brake needed adjusting.
I have talked to several other people who have stated that this is the problem they also have with Gravely is the deck breaking. I would like for them to improve the decks or go back to the older type with the deck being held on by those chains. Come on Gravely. I brought the second one because the first one is still going. I’m very very hesitant whether or not I will ever purchase another one. STAND BEHIND YOUR PRODUCTS 100%.
Reviewed June 27, 2023
This mower was bought unexpectedly. Originally ordered a ZT X 52 advertised at $4599 on Gravely.com. Fiancee went to do paperwork and ended up buying a ZT HD Stealth 52 Kawasaki...at a cost of $7399. She only wanted the best for me....and we both thought Gravely was in that catagory. Honestly, I could cut my grass better with a butter knife. The blades...brand new...are nowhere near sharp. I had to make two passes just to get the grass cut. Soo...disappointed and Gravely does not answer phones for customers or support. I may just return this so I can deal with a company that speaks and works with their customers!
Reviewed June 25, 2023
I had Gravely my whole life. My father bought a zt 1944 20 years ago and it has 7000 hrs on it and still starts better than any new mowers. The original battery last 13 years and we finally change the carburetor and fuel pump 3 months ago and we have 2 more and they start right up and cut perfectly and they are 6 years old and never had a problem with them
Reviewed July 8, 2022
I’m not impressed with my Gravely stand on mower 48 inch deck. If you are cutting anything more than 2 inches of grass it just doesn’t work unless it’s bagged up. Trying to operate a lawn business I just can’t afford to bag the grass. I’ll probably have to close my business because I chose this mower. I should have bought a different mower.
Reviewed June 11, 2022
I have a Gravely Zero Turn Home Mower of only about 5 years. I always treated it well, cared for it well, and stored it sheltered in a shed and has no rust. I have under an acre of flat land. On two front areas on the frame, the welding just came undone and the frame broke in these two front areas. I had my dealer pick it up and the dealer/owner called Gravely to see if they would do anything, at lease help, and they pretty much said, "out of warranty, so sad to be you" and offered absolutely nothing and took NO responsibility. I will NEVER get a Gravely EVER again after this awful experience. The frame should not just spontaneously come apart under completely normal and light usage. Buyers beware of Gravely products.
Gravely Riding Mowers author review by ConsumerAffairs Research Team
Gravely started in 1916 when Benjamin Franklin Gravely patented a motor plow. The company focuses on heavy-duty mowers for commercial uses and homeowners who spend a significant amount of time on their lawn maintenance.
Stand-on mowers: Gravely has a less common riding mower type designed for standing instead of sitting. Landscapers get better obstacle visibility and additional maneuverability compared to sit down models. Stand-on mowers are typically used in lawns with many obstacles.
Commercial: Most mower options focus on heavy residential or commercial usage.
Price conscious: These mowers provide significant quality for an affordable price.
Designed for all-day operation: The riding mowers have several comfort-centric features, such as an adjustable seat with a thick, high back design.
Higher speeds: Powerful engines haul the riding mowers along at high speed.
Gravely Riding Mowers Company Information
- Company Name:
- Gravely Riding Mowers
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