Consumer Complaints and Reviews
I was in the market for a new zero turn mower. After reviewing all of the mowers in my price range (Hustler, Husqvarna, Toro, John Deere), I concluded that Gravely was one of the best-built mowers for my price range. I purchased a ZTX 42" for around $2899. The unit is residential class but built with features that would be found on a light commercial unit. After mowing with the unit for a couple of weeks, I have been thoroughly satisfied with my purchase. The mower has excellent power sporting a 24hp Kohler motor. The mower also has a 3 blade cutting system with a 14 height setting adjustable dial unlike the rest of the mowers in its class. Another feature I love is the foot assisted deck lift feature. If the mower continues to perform like it has you can consider me a Gravely customer for life.
I bought a used Gravely mower and took it to a gravely dealership (Johnnie D Shubert) in Newton NC to have it serviced. It seems like each repair they have done on it is not done correctly as it has to be taken back each time. No one else in the area will touch these lawn mowers. This leaves me with just this place to look to for repairs. The last time I took it in because it wasn't turning over, they changed the starter, the solenoid, and adjusted valves in the engine. Lo and behold, I get it home, the engine loses all compression. I take it back the next day they are open and before I can get it off the trailer, the mechanic says that it has a bad camshaft.
Why am I just now hearing about this??? So, luckily, my father-in-law just happened upon a great replacement engine off another zero turn that had a cracked frame. I took the engine to them of which they said it would be about 1 hour labor to replace the engine. The mechanic calls two weeks later and says he has 3.5 hours in it and says it won't run right because the carbs need to be cleaned! He asked if I wanted to clean the carbs. Well, duh! I mean you have already spent 3.5 hours when you told me it would take no more than 1.5 hours!
So yeah, I guess you need to do that. I called my father-in-law and he said "It sounds like they are trying to get over on you." My dad said, "I told you to buy a John Deere." So, I am going to see what the mechanic says in a few days once he gets these carbs cleaned. I've spent thousands of dollars there on my Ariens and now this gravely. I can't speak to how a new one is, but I can say that my experience with the authorized Gravely service has not been a good one. I am definitely NOT going to buy another gravely or ariens.
Industrial mower at an industrial price but cheap residential quality. My Gravely Pro Stance 48 mower has 4.5 running hours. Mower has broke down on me while mowing customer's yards 2 times. Dealer and Gravely (Ariens company) have refused to make this $8499 deal right. I received mower with no hydraulic oil. Charging fuse was not installed. And bad tensioner pulley. Dealer has had mower for 3 weeks and I still do not have a mower. Bad business! Avoid this company's products.
Purchased a Gravely ZT XL 48, had it 30 months, had 100 hours on it, and motor Kawasaki FR691V went dead. Burnt rings, still under warranty but denied by both Kawasaki and Gravely. Kawasaki said "I didn't do maintenance" and Gravely stated "motor issue was for Motor manufacturer". The reported issue was that too much dirt got in the engine, but here is the interesting part - only one cylinder had the issue. The other cylinder was fine no problems. Seems to me that if it was dirt coming in from thru carb it would pull dirt into both cylinders, but apparently the carb has the ability to just throw dirt into one cylinder...
So basically Gravely (Ariens) will not warranty their equipment. Despite they choose what engine goes on it. Just want to get this out there that if you're looking for a Zero Turn Mower and want one that will last... stay away from Gravely (Ariens) or any manufacturer that puts the FRxxx Kawasaki engine on their supposedly Commercial grade mower (reason is the FR is Kawasaki's lowest grade mower, It's FRxxx, FSxxx, FXxxx, the FX being Kawasaki's top grade). I have purchased a new Zero turn and it is a Club Cadet, it has a Kohler motor much less in price and it actually rides better, cuts better and is overall so far much better, IMO.
Did a lot of research and thought I was buying one of the more reliable zero turn mowers on the market. So far on the first occasion, Gravely 2017 HD would not start after mowing the 2.0 acres around my house. After sitting for about three hours it started fine and no one at the dealership could explain why. Today with 17 hours of total use it stops moving forward as I am mowing. Tried to get it to move forward or back, but neither would work. After having the neighbor pull it to my garage with his Kubota (a little embarrassing after I bragged about how good I heard the Gravely's were), I noticed the spring on the tensioner pulley was broken. Will have to take it back to the dealership tomorrow. I like the mower when it runs but two breakdowns with a total of 17 hours of use, seems like a lot of downtime for a upper level residential mower. Jury is still out.
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Bought a new Gravely ZT HD 60 to mow 3 acres. First season seat breaks in half. End of first season, hydro oil needs changed. Turns out tube leading to right side hydro is too short. Sharp bend doesn't allow hydro oil to go from tank to pump. Next season. Blade hit a stump and tears a hole in the deck at the spindle mounting plate. Hole in deck on less than 3 year old mower? Gravely says deck will cost $900. No warranty. Of course I would never buy another Gravely. Mowed the yard with a smaller John Deere for 20 years. No problems. Gravely didn't quite make 2.
Bought a 2016 Gravely Zt 50 in May 2016. Paid $4300.00 With a bagging system. Had nothing but problems with it. The engine got wet from rain. It needed a time up. 8 weeks in the frame broke behind the seat. It took over 2 months to fix. After that it went in once a month for small problems. Had a deck and a drive issue in the fall. Took it in to get fixed and winterized it. Got it out in the spring. Took in right back in for a brake and drive issue. Picked it up. Used it for three weeks. Frame broke again. Now Ariens voided my warranty. But the place I bought it said for $1200.00, they can fix it. Thanks.
I think it was a fair value and it works better than expected. I have never had any problems operating it and it gets the job done. I use it weekly and it runs just as good as the day I purchased it. I would definitely recommend this mower to anyone looking for a mower that runs smoothly and is looking for a good price. I think it was pretty average as far as safety features. Nothing out of the ordinary compared to other riding mowers. I have never had an issue with safety while using my mower. It runs very well and gets the job done quickly. The speed seems to be the same as any other riding more. It has multiple speeds so you can choose which speed you want. It is very durable. I have been using mine weekly and it has never had a problem. I have not had to replace any parts and it runs as good as the day I got it.
It was okay to use. Sometimes it ran rough, customer service was just okay. I would recommend but with hesitation. There are other brands out there better. It was safe and sound. I didn't feel any threat to it being in my way or if it would cause harm or property damage. There are certainly other things that could have factored into it being made more stable.
This thing was great with the current speeds and control. Never lost control and sometimes felt a bit out of control. It kept consistent speeds and didn't rev or vibrate when going full on. Stable, tough. But I did have to replace parts a few times sooner than expected. Nothing major but still an annoyance when you expect to not have to touch it much to begin with.
We found the price to be very reasonable. Mower was very nice and of good quality. Associate was very knowledgeable, helpful, and attentive. This mower contains the normal amount of safety features, but nothing that goes above and beyond the standard that one would expect to find in a regular riding lawn mower. This riding mower has the ability to go at a pretty speedy pace (not sure of exact mph) and has a very moderate regular pace for when you are actually cutting grass. So far so good. We haven't had this mower very long but so far we have had no problems out of it whatsoever, and don't anticipate many as it seems pretty sturdy and built to last.
You get what you pay for with this. They are a little more expensive but you get what you pay for. But it a lot better. The performance is awesome. The great thing about buying a quality product from an established company is that safety is built into their every move. I have never had an issue. It's pretty fast I find myself. Playing sometimes instead... lol. The speed is what I expected and would have been disappointed had they not nailed this aspect. The durability is awesome as well. Their durability is legendary. I grew up with them and it is all I remember it to be.
Gravely is a great value, not only the price but it's a great mower. It really gets the job done. We have four acres of property and every time I mow it looks fantastic. It's all even and smooth. I always get complimented on my lawn. The safety features on this are really good. Blades covered, safety lock, theft protection. I have never had any problems at all with this mower. Safety is so important this mower is one hundred percent safe. The speed is great. It's not too fast and/or too slow. The speed let's you get the the job done. The speed is one of the best it has been a long time. It's really safe too. This product is very, very durable, made of the best products in town. It's so much durable than other products on the market. The durability makes it worth the price. I personally have had no problem with it.
I'm not the best mower and may miss a pebble or two at times but this thing can take a beating. It's very tough and has lasted me a while. The safety features really are just average, although there really isn't too much call for safety features on a lawnmower. That being said the features are pretty handy. It gets the job done FAST, the speed is incredible and the grass level is amazing. It's speed is top notch for a lawnmower. This thing is built solid. It has taken some small dirt mounds and leveled them off with the lawn, it handled beautifully and I haven't had to replace anything yet.
The speed of this mower is fast. It cut my mow time down in half. I used to have to push mow and it was awful even. Now I have this I can ride now. I have now had my mower for over 5 years and I have only had one problem with it and it was a simple fix. Other than that it starts fine.
Got it on sale for a steal of a price 60% off so of course I had to buy it. It was so cheap but it did have a scratch on it. I guess that’s why it was cheap. All I have to say about the safety features are about average, not the top of the line but not bad. I use so it can't be that bad. So about the speed of the machine it was fast at getting the job done. It was like being in a slow race car racing around the yard. It is good for durability wise.
A great value for the product!! You will be highly satisfied. I will never use another company again. The benefits and perks are just amazing!! The safety features are top of the line, and are great to use. I will recommend this to anybody that want to make sure that the appliance they use is safe. The speed is amazing and fast!! It's the best I've ever had and you will be so happy with the results and won't be disappointed. I highly recommend this product. The durability is amazing!! It is very strong and has a great hold that won't cause any disappointment. It is great and does exactly what it say it will do.
Good value compared to other brands that I've purchased. It has seatbelts and a helmet to keep me safe. It's as fast as I want to be and as fast as I walk or run with the mower. Oh yes, durability is so strong. It's like a big tank that you can run into a brick wall and crash into without hurting your helmet head with.
The value is great. I had it over a year now and it was really good and well equipped. It makes your lawn look really good. I highly recommend this to anyone. The safety features are great as it has a safeguard so you don't accidentally hurt yourself. It has a well equip safety hazard in place so no one can get hurt. The speed is great, it has multiple speeds that allow you to adjust. It works great with the user. Depending on the size of the lawn you can adjust it. The durability is great. It will last you for a lifetime. I recommend this to anyone because you will get your money's worth. All in all this good for anyone.
I couldn't buy any other brand. I value this Gravely very much. Mowing is enjoyable and easy. The value means more than I can say. I recommend highly. I think the safety is very good. I'm very clumsy around machines of any kind. My husband taught me and trusts me to mow our yard now. I don't need anyone watching me. I like the speed very much. I started out very slow but have built up to more speed. My husband rides on it like it's never been new. Enjoys mowing. I think this mower will last for years to come. We have mowed many times with no trouble. I treat it like a baby. My husband is rough a little. We had some rough spots and it holds up well.
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Gravely started in 1916 when Benjamin Franklin Gravely patented a motor plow. The company focuses on heavy-duty mowers for commercial uses and homeowners who spend a significant amount of time on their lawn maintenance.
- Stand-on mowers: Gravely has a less common riding mower type designed for standing instead of sitting. Landscapers get better obstacle visibility and additional maneuverability compared to sit down models. Stand-on mowers are typically used in lawns with many obstacles.
- Commercial: Most mower options focus on heavy residential or commercial usage.
- Price conscious: These mowers provide significant quality for an affordable price.
- Designed for all-day operation: The riding mowers have several comfort-centric features, such as an adjustable seat with a thick, high back design.
- Higher speeds: Powerful engines haul the riding mowers along at high speed.
- Best for Residential and commercial landscapers doing speedy maintenance.
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Gravely Riding Mowers Company Profile
- Company Name:
- Gravely Riding Mowers