Gravely Riding Mowers Reviews

Bought two brand new commercial zero turns and they both broke down 2 weeks after purchase. They have continued to snap drive belts and run poorly. Customer service was horrible!! Do not buy a Gravely!! I was a repeat customer but this time is my last time.

I only gave this mower 1 star because 0 was not an option. I bought a ZT-42 less than 1 yr ago. It has 217 hours on it. I've had to replace 3 batteries, 2 starter solenoids, a rectifier (voltage regulator), a deck belt (less than a month after purchase), and now it’s gonna need a stator. This mower was bought for a small lawn service and has been nothing but a problem and money pit. The steering is bad on it, it digs up the grass with the slightest turn. Hills? Nope, not with this mower. It is absolutely the worst mower on the planet. It’s a $6000 piece of garbage. I won’t be buying another Gravely.

Have two, one still under warranty. They both have deck clip problems and still have not been fixed by the dealer. The hd and the proturn both jump belts and are in the shop multiple times a year. PTO has went out on one with 200 hrs. The pro turn with the 764cc gravely Chinese motor is in the shop now under warranty for two months with engine problems and no eta on parts. Dealer and Gravely give no shits about their customers or commercial clients.

I bought a 2020 Gravely ZTHD 52. It seemed to be a much more heavy duty version of an Ariens mower. Unfortunately, I've had many problems with the pulleys, switches, and clutch. I have just over 100 hours on it, and I maintain things meticulously. It's now out of warranty and the same things are breaking. I regret buying this machine and suggest no one else ever does.

The deck is too heavy. Hard to lock in up position. At 47 hours had to have a new wiring harness installed. Took three weeks. It tears up the yard on turns. I try to go slow and drive like a tractor but it still leaves marks. Fast and fun to drive. Does a great job of mowing. This is my experience so far.

I bought a ZT-34 zero turn mower about 5 years ago. Mower good, but the paint on the deck continually flakes and comes off. I'm always having to do paint repairs on it. I've had issues in the past and the warranty and service are terrible.

Purchased a brand new ZTHD60 lawnmower 2/15/25. 4 months later it stopped working. Either the starter or solenoid is faulty. Took it back to the store I purchased it from and has been over a week and still not repaired. Not to mention my yard looks like a mow hawk after each cut (kinda cute) but not what I expected. Would I purchase another Gravely… nope nope nope - sincerely Brennetta.

I purchased an ZTHD zero turn gravely mower less than a year now. Mowing grass on flat land . First incident was a failure of belt pulley. Then few weeks later a spindle bearing seized up. Each time I took the mower in the dealer fixed the issue with no problems. Few hours later the belt slipped off to show a bent pulley on the clutch. Took it in again. Dealer fixed it but refused to warrant it claiming that Gravely deny the warranty claim. I have been trying to contact customer service for the past two weeks to find out why did the claim got denied but all I get is the automated response that tells me they are having excessive calls then it hangs up on me. This is not customer service!! Gravely or Arians should be more responsible to its customers and provide a decent service as expected when we pay top dollar and expect top notch service. BTW I replaced a Bad boy mower for this gravely. Now I believe I made a big mistake!!

Updated on 05/05/2026: After problems and severe doubt about service at a dealer, I have been trying to talk with someone at Gravely customer service without any results. It is all automated. Very disappointed and will no longer have any dealings with this company. I replace mower every 3 years and it will not be a Gravely with this kind of customer support.

Purchased a 2024 Gravely ZT 42. Biggest mistake was me not recognizing the the downfall of the two blade mower deck. Even with the recommended Oregon Gator mulching blades and mulch kit. It will "Mohawk" on every pass- regardless of grass condition or height! So, glad I'm not trying to make money with this mower! I will be trading in for a ZTx 48 (3 Blades) Dealer has been very good to work with- good trade and good price! My advice to Gravely - don't make a two blade mower - no way to create blade overlap to avoid the inevitable Mohawk. I think that Gravely makes a good product, just not a two blade deck.