Gravely Riding Mowers

I purchased a Gravely ZTX 52 in March of 2017 along with a 3 year extended warranty. In May of 2020 I started having issues with the engine losing power. I returned the mower to the dealer I purchased it from to get it repaired. After 5 weeks of being in the shop I was told the mower had valve issues along with a choke issue. The dealer refused to work on the engine because they did not want any liability, but would refer me to somebody else. I sold the mower to an individual 2 hours later making them aware of the issue and I purchased a John Deer 540M. With that being said, I would not recommend a Gravely mower to anybody! I have never heard of a dealer rep not working on the equipment that they sell even if I was willing to pay out of pocket! BEWARE of Gravely and Triple C Sales of Conway.

I purchased a Gravely Pro-Turn 60 #991220 on August 26, 2017. Fell in love with it right off the bat. Easy to handle, cut clean and mowed quickly. I started having heat related and starting problems where the throttle cable would actually get so hot it melted the plastic sleeve. And once it cooled off the plastic had melded into the cable freezing it inoperable. After replacing 8 cables (at my cost) I was finally able to get the dealer to add another heat shield which helped.

Do not buy Proturn 460 with Yamaha motor! I purchased a 460 with the new yamaha 33hp motor at the beginning of 2018. Since, I had to have the first mower warrantied for a brand new one with another yamaha thinking the first one was a "lemon". The second one I currently have, ran absolutely horrible as well! My dealer, "Hedden Lawn & Garden" in Huntsville AL, is currently swapping the motor for a Kawasaki 36hp, on his dime, and "Gravely"is not doing anything about it to try and make it right.

We bought the heavy-duty homeowners' model XL, not the commercial line with a roll bar but it has a welded steel deck and Kawasaki engine. From the time we unloaded it at home it was a problem, we didn't know the right front subframe was already cracked and as it sank it changed the parking brake adjustment so there we were with a brand new mower and the brake is stuck. How the dealer could have missed that when they were moving it around is a mystery. Of course we had no idea the subframe was cracked so a couple of years later the subframe cracked completely at the right front and left front which made the mower inoperable. The dealer said it was a known defect but Gravely never issued a recall and we were 2 months past warranty so the dealer said, "Tough luck".

Problems since day 1. Belts keep jumping off. Kawasaki engine has dead cylinder. In shop now. Will not buy another one or recommend them to anyone. Kawasaki says it's my fault belts jump off and bad smoke when starting is normal for those engines.

After 800 hours one of the front bracket holding the right drive motor broke. I took the mower to the dealer. He said I'd need to take it to a welder, and he'd only seen this issue one other time. 50 hours later the front bracket on the left motor broke. The following year the back bracket on the right side broke. At the end of the 2019 season the fourth and final bracket has broken. I wouldn't recommend this product to anyone.

I was talked into a commercial machine by someone who worked at one of the dealers. I was told it was a great machine. The thing only has 700 hours on it. We have been through three starters all under warranty. The front wheel bearings are shot because they are not sealed. They have dust caps. The fuel selector that switches from one tank to the other stopped working. One of the gas caps won't even come off and I paid over $2000 for their bagging system which we have been through two blower housings. I was told by the dealer employees that there was a three year warranty. Now I'm being told there is only a two year warranty and I'm two month past the deadline. But when I called another dealer and he put in the numbers from the machine it tells him three years. Now the dealer says Gravely won't warranty any of it.

ZT HD 52 and have had nothing but problems. Keeps breaking down and I am cutting flat residential grass. WILL NEVER BUY GRAVELY AGAIN. GARBAGE. Drive line belt broke after 20 hrs and was told by dealer these never break. Had to be ordered so mower down a week. Then right hand brake lever rod broke after 35 hrs. It is aluminum, really, heavy duty and made of aluminum. Down another week because it had to be ordered. Very sad to say the least. Would not waste your money on Gravely.

I bought this mower about 8 yrs ago, 3500.00/500 off for trade-in (Kubota T-1400) dealer said it was new? Stoneham's Waynesboro, PA I looked at the design, the welded steel deck, two hydro motors, (left & right). The power plant is a Briggs Vanguard 18hp, not my first choice. I noticed also the muffler was too rusty to be new, I asked how long this was on the lot? "Oh, it's new, brand new!" The battery died following season? Replaced. The rear right wheel fell off and a stud broke free from the hub some 6yrs into the warranty. Gravely no longer carried the stud. I found a chevy stud same size with a slightly larger shank, pressed it in myself. Dealer said warranty expired, turns out it wasn't "brand new whenever I bought it", sat on the lot for 2-yrs! I always thought the warranty began day of purchase? Odd.

Bought a 2019 Gravely ZTXL Zero turn in 6/2019. Rode mower into garage, turned off at key, set brake. The starter continued to operate with engine off. While trying to unbolt battery cable, with seat up, starter engaged and made mower move on its own, bumping into my motorcycle. Battery got fire hot and then died due to starter running. Took back to dealership for repairs under warranty. Solenoid apparently stuck open with direct battery input. Going to add a Kill switch to battery line. NOT happy with this product failure as it is a safety and fire hazard and could have blown up and/or destroyed our stuff in garage.