Gravely Riding Mowers Reviews

I bought a Pro-Turn Mach One zero turn mower. Powerful, expensive machine. Had it for about a year. Lost a small but vital part to lift my deck. Ordered part online. And that is where the nightmare begins. If you value good customer service, go elsewhere. The automated information you receive when you call customer support at Gravely (Ariens), you get this message letting you know that if you get angry you may be hung up on. Ha! That tells me a lot. Well....I never actually rec'd a life person. Was on hold forever. A charge to my credit card will be disputed. I never rec'd confirmation that I ordered my part and did not receive the part. And part of their customer service (email) is farmed out to yet another company. I don't recommend buying Gravely mowers. I want a company that stands behind their products and lets me easily order parts.

Just bought a new mower 7/1. Has 30 hours on it. I use it for residential lawns. In the shop for the second time. Should have been 3 but when the arm rest fell off I put it back on myself. Once for the drive belt and once for the deck falling apart. Have been in lawn care 20 years. Trusted Gravely in the past, wouldn't say so now.

I was riding mine the other day then this happened. Very dissatisfied. Can't afford another 1 right now **.

I bought a 42’’ ZTX Gravely about 3 yrs ago. I’ve spend thousands of dollars on it and it has just over 700 hours. Just a few things. This will be the third starter. 2 battery’s. And all new pulleys. And 800dollars on the motor, pretty much rebuilt the motor and still have same problems. So I wouldn’t recommend a Gravely.

I have owned 3 previous Gravely mowers since 2011. I bought my newest one, a Pro 160 in April 2026. I have had really good luck with these mowers, I still have a Pro 160 for a back up. The mower has 5.8 hours on it. I was mowing my yard, not thick by any means, and the bolt that holds the drive belt pulley snapped. There was no warning, the mower was not making any noise. It is possible the bolt was not tightened fully and just snapped would be my only guess. Anyone else have this issue. I haven’t taken it to the dealer yet due to it’s the weekend, hopefully it won’t take long to get it back.

I am on my 4th Gravely but the last 2 have had deck issues with the hangers. I welding the 1st one up and found that the deck had a 5 year warranty. Dealer in Cleveland Tx fixed it right up. Later I sold it and bought a new mower. Size bigger. Same problem. About year and a half in took to dealer in Crosby Tx. Other than taking about 3 months they replaced it. Well happened again so instead of having to rent a mower to mow with I welded it to get through mower season.

Bought two brand new commercial zero turns and they both broke down 2 weeks after purchase. They have continued to snap drive belts and run poorly. Customer service was horrible!! Do not buy a Gravely!! I was a repeat customer but this time is my last time.

I only gave this mower 1 star because 0 was not an option. I bought a ZT-42 less than 1 yr ago. It has 217 hours on it. I've had to replace 3 batteries, 2 starter solenoids, a rectifier (voltage regulator), a deck belt (less than a month after purchase), and now it’s gonna need a stator. This mower was bought for a small lawn service and has been nothing but a problem and money pit. The steering is bad on it, it digs up the grass with the slightest turn. Hills? Nope, not with this mower. It is absolutely the worst mower on the planet. It’s a $6000 piece of garbage. I won’t be buying another Gravely.

Have two, one still under warranty. They both have deck clip problems and still have not been fixed by the dealer. The hd and the proturn both jump belts and are in the shop multiple times a year. PTO has went out on one with 200 hrs. The pro turn with the 764cc gravely Chinese motor is in the shop now under warranty for two months with engine problems and no eta on parts. Dealer and Gravely give no shits about their customers or commercial clients.

I bought a 2020 Gravely ZTHD 52. It seemed to be a much more heavy duty version of an Ariens mower. Unfortunately, I've had many problems with the pulleys, switches, and clutch. I have just over 100 hours on it, and I maintain things meticulously. It's now out of warranty and the same things are breaking. I regret buying this machine and suggest no one else ever does.

The deck is too heavy. Hard to lock in up position. At 47 hours had to have a new wiring harness installed. Took three weeks. It tears up the yard on turns. I try to go slow and drive like a tractor but it still leaves marks. Fast and fun to drive. Does a great job of mowing. This is my experience so far.

I bought a ZT-34 zero turn mower about 5 years ago. Mower good, but the paint on the deck continually flakes and comes off. I'm always having to do paint repairs on it. I've had issues in the past and the warranty and service are terrible.

Purchased a brand new ZTHD60 lawnmower 2/15/25. 4 months later it stopped working. Either the starter or solenoid is faulty. Took it back to the store I purchased it from and has been over a week and still not repaired. Not to mention my yard looks like a mow hawk after each cut (kinda cute) but not what I expected. Would I purchase another Gravely… nope nope nope - sincerely Brennetta.

I purchased an ZTHD zero turn gravely mower less than a year now. Mowing grass on flat land . First incident was a failure of belt pulley. Then few weeks later a spindle bearing seized up. Each time I took the mower in the dealer fixed the issue with no problems. Few hours later the belt slipped off to show a bent pulley on the clutch. Took it in again. Dealer fixed it but refused to warrant it claiming that Gravely deny the warranty claim. I have been trying to contact customer service for the past two weeks to find out why did the claim got denied but all I get is the automated response that tells me they are having excessive calls then it hangs up on me. This is not customer service!! Gravely or Arians should be more responsible to its customers and provide a decent service as expected when we pay top dollar and expect top notch service. BTW I replaced a Bad boy mower for this gravely. Now I believe I made a big mistake!!

Updated on 05/05/2026: After problems and severe doubt about service at a dealer, I have been trying to talk with someone at Gravely customer service without any results. It is all automated. Very disappointed and will no longer have any dealings with this company. I replace mower every 3 years and it will not be a Gravely with this kind of customer support.

Purchased a 2024 Gravely ZT 42. Biggest mistake was me not recognizing the the downfall of the two blade mower deck. Even with the recommended Oregon Gator mulching blades and mulch kit. It will "Mohawk" on every pass- regardless of grass condition or height! So, glad I'm not trying to make money with this mower! I will be trading in for a ZTx 48 (3 Blades) Dealer has been very good to work with- good trade and good price! My advice to Gravely - don't make a two blade mower - no way to create blade overlap to avoid the inevitable Mohawk. I think that Gravely makes a good product, just not a two blade deck.

I purchased a 60" in 2016 and I have had nothing but problems. The drive belt continually pops off, even on flat ground. I would never recommend, and I will never purchase another EVER. I'm faced with having to buy another brand even though the mower has only 191 hours on it - nothing for one that isn't that old.

If I could give Gravely minus 100 review in stars I most certainly would!!!! My husband, who has a small business and has been mowing lawns for over 40 years, purchased a Gravely last year - to the tune of $18K!!!! He is in debt and paying monthly payments on it - for YEARS to come!!! He was told by the guy who sold it to him that Gravely was one of the BEST mowers out there! Of course that was an utter LIE, along with many other lies he has been told since the purchase. Of course he can take it in to be fixed "under warranty" - but the dealer is over an hour away - and then they have to keep it for days or even over a week sometimes! And what happens to his business / his customers during that time? EH? The machine has been nothing but a TOTAL LEMON! In less than one year - starting VERY SOON after he purchased it - the machine has been nothing but one issue after another.

To look over at it and notice transaxle oil On the floor so I took a look and yes to none serviceable. Transaxle was leaking from the brake lock are on the right side. You would think since it’s none serviceable it would have a longer warranty on it and to replace it you are looking at 1,000.00 just for the new transaxle not including labor to replace it. Plus I didn’t unit that much because The way they place are designed it blows down the grass when you go over look back. It’s like you’re never cut it. Poor design lawn mowers. I would never purchase another Gravely 42 zt x gravely Product of gravely ever again. 3,000.00 down the drain. Don’t waste your money on this junk.

I don't know how it broke but the mower only has 55 hrs on it. But it was like a weak bracket that the deck was mounted to.. For it to break off the front of frame it could of been, should of been support better. Weak design.

DON'T DO IT. CARBURETOR ISSUES (carb can’t handle spinning as zero turn). TOO LONG FRONT WHEEL BOLTS (mow backwards, revealing too long bolts UP FRONT ON WHEELS….DESIGNED (I’m guessing) to grab fences and gouge anything it touches. WHY? LEAKS OIL from every angle. Cuts like crap, even dew will mess this mower up. DO. NOT. BUY.

Terrible is all I can say. Had mine for 3 years. I had to replace the deck 3 times. The pro clutch 4 times. The brackets that holds up the deck breaks the weld real easy. Now my warranty is up and I just had a deck and clutch replaced like 8 months ago. They still replaced. They still replaced them both and I had to pay 432 for labor and I was telling them I haven’t been able to use my mower for a year straight yet. They are terrible.

Purchased my first Gravely mower in 2003. It ran for 17 years with very few problems. Purchase my new ZTX 42 three years ago, few minor problems. Very hard to work on (NO ROOM), peacock on side of mower does not work. Do NOT drop the filter as it will land in no man's land and take the hands of a one-year-old to retrieve, go back and look at how easy it was to work on my 2003 40", but I am sure that is by design, so you don't even try to work on it yourself!!! Engineers should have to use the products they design, instead of trying to justify their paycheck!!!!

I bought a brand new Gravely 260 pro turn. Everything is breaking on it to include the gas tank separated in half. When I say Everything I mean the gas gauges, forward drive and hydraulic drive pump. The front wheel spindles sized up. You can't cut grass with any moisture or it just throws out clumps. And the seat broke. It's the most expensive piece of junk I've ever bought.

Bought the Gravely Mack1 60 inch. Mower has 16 hours on it, the dealer said if anything went wrong that I would have a loaner till fixed, that didn't happen, blades stop engaging half way through yard mow, then you have to sit for an hour for them to engage. You shouldn't have to put up with that bull when you just bought a 16k retail mower. But here I am a week behind on yards waiting on gravely to decide if they will take care of their 5 year warrantied piece of crap. Pay the extra grand and get a Skag or Exmark.

Terrible design for changing oil. I should have asked for my money back the moment that they gave me plastic tubing to change my oil with. Now I have oil all over my garage floor and wished I would have chosen another brand. Jeff T

Owner of 2023 xp52, didn’t work first week, dealership in Waco Tx knows little, they picked up and repaired no paperwork saying what happened,,. Other bigger issues, calling corporate resulted in they are in training,,. Sigh just go to Lowe's or whatever, no dealer responsibility,,.

The bagger has never worked since I purchased the mower. It has been in the shop twice for the issue. They acknowledge the issue and keep telling me they are working on a fix. The mower does cut well. However, since I specifically bought the new mower so I could have a bagger, not having it and paying for it has left me with a bitter experience. It has been 6 months and still no resolution. Run, run, run from Gravely if you need a bagger. The other thing is the fuel fill design is difficult to fill if you don't want fuel on your shoes. I had to purchase a battery-operated fill pump to keep from getting fuel everywhere when I filled the mower.

Purchased in April of 2021 from authorized seller in Madison, AL. Initially, it seemed like a good mower. About half way into the season, I noticed it was cutting unevenly and left strange lines in the yard. In the fall, I had the seller (repair shop as well) service the machine and informed him of the cut. When I got it back, it seemed to cut a little better, but still not great. At the end of the second season, I had it serviced (same repair shop) and once again, it seemed to cut alright at first, but now (3/4 of the way into the season), it not only leaves those strange lines, but there are areas where the grass is not getting cut at all. Worst investment I ever made. The Toro I had before was far better. Wish I had never spent the $4000+ on this one.

If I could give this store a zero I could. Worst customer service ever from the technician and the manager. We inquired about a starter from a mower that was purchased. We were told to bring in the mower and we asked if we had the serial number to the start if they could check that way and the response was "Just bring the mower in". We run a company and if the warranty can be confirmed over the phone why not do it that way? If there was a process, then it should have been explained that way. Both the tech and manager was very rude and short and need to find another line of work because customer service is not it! We will be taking our business somewhere else...

I bought a Gravely Pro Turn 652 from a dealer in Oregon. They advertised 1 only yet it was $14,000. I went for this mower because it has a pod to sit in for comfort because I have ruptured disks in my low back. The problem is that when I am mowing the seat sits very high off the ground and if I hit a dip or a bump the movement side to side is very badly multiplied hence making it a very rough ride. It is the roughest riding mower I have been on, and I have driven many. Also, the mower is very heavy. Cannot mow when wet, it ruts the ground and when very dry it kills the grass.

I have owned 3 Gravely ZT HD 60s. The first one I purchased was a used one from a friend in whom I knew serviced the mower frequently. I then purchased another brand new one around or about 2011. That mower is still going strong. It cuts grass like it did the day I brought it home off the showroom floor. I ended up selling the used one I bought from my friend. It was still running great and cutting grass. BUT then I purchased another new one because I wanted two. And oh boy! I should’ve left it where it was.

This mower was bought unexpectedly. Originally ordered a ZT X 52 advertised at $4599 on Gravely.com. Fiancee went to do paperwork and ended up buying a ZT HD Stealth 52 Kawasaki...at a cost of $7399. She only wanted the best for me....and we both thought Gravely was in that catagory. Honestly, I could cut my grass better with a butter knife. The blades...brand new...are nowhere near sharp. I had to make two passes just to get the grass cut. Soo...disappointed and Gravely does not answer phones for customers or support. I may just return this so I can deal with a company that speaks and works with their customers!

I had Gravely my whole life. My father bought a zt 1944 20 years ago and it has 7000 hrs on it and still starts better than any new mowers. The original battery last 13 years and we finally change the carburetor and fuel pump 3 months ago and we have 2 more and they start right up and cut perfectly and they are 6 years old and never had a problem with them

I’m not impressed with my Gravely stand on mower 48 inch deck. If you are cutting anything more than 2 inches of grass it just doesn’t work unless it’s bagged up. Trying to operate a lawn business I just can’t afford to bag the grass. I’ll probably have to close my business because I chose this mower. I should have bought a different mower.

I have a Gravely Zero Turn Home Mower of only about 5 years. I always treated it well, cared for it well, and stored it sheltered in a shed and has no rust. I have under an acre of flat land. On two front areas on the frame, the welding just came undone and the frame broke in these two front areas. I had my dealer pick it up and the dealer/owner called Gravely to see if they would do anything, at lease help, and they pretty much said, "out of warranty, so sad to be you" and offered absolutely nothing and took NO responsibility. I will NEVER get a Gravely EVER again after this awful experience. The frame should not just spontaneously come apart under completely normal and light usage. Buyers beware of Gravely products.

Buyer beware. Bought a Gravely industrial mower over a year ago and it’s still at the shop waiting for the third carburetor. Spend close to 10k on a mower that these ** can’t provide parts for. Had no idea it was impossible to get a simple part. Never again and I’ll tell everyone that will listen.

I purchased a Gravely Pro-Turn Z 52" from a local dealer. This is my first zero-turn so it didn't occur to me to check reverse was even only forward. When the controls are pulled back all the way the right side has about 4 inches more travel than the left resulting in the mower turning left in reverse. There is no adjustment for reverse - only forward. The dealer drilled and tapped a hole to install a bolt as a 'stop' for the right control. Essentially rather than fixing the left side to match the travel of the right they had to handicap the right to match the left. For a commercial mower costing $7,000+ I expected better. Gravely offered me a hat for bringing the issue to their attention... The dealer told me they have another brand new PJro-Turn Z that is exactly the same. I suspect this is a design flaw. Overall the mower feels like it's lacking in reverse.

I purchased the new HD 52 and it's stayed in the shop longer than I have used it. Poor build quality, very noisy, poor blade speed. Problem still not fixed but I still use it. Priced higher than other mowers in the same class but gravely typically builds a good mower but I am very disappointed in my purchase. Has less than 10 hours on machine. I have purchased a few new gravely mowers over the last 10 years and had good results. Will be going with a different mower next time.

Purchased this machine recently and I am very pleased with the performance. I have about an acre of lawn to mow.. Traditionally used a John Deere S240 which was ok.. I like the fact that Gravely is MADE IN THE USA! Wish more people would buy from American made mfg... anyway, so far so good with the performance. Cuts very well and very easy to drive.