Gravely Riding Mowers Reviews

Owner of 2023 xp52, didn’t work first week, dealership in Waco Tx knows little, they picked up and repaired no paperwork saying what happened,,. Other bigger issues, calling corporate resulted in they are in training,,. Sigh just go to Lowe's or whatever, no dealer responsibility,,.

The bagger has never worked since I purchased the mower. It has been in the shop twice for the issue. They acknowledge the issue and keep telling me they are working on a fix. The mower does cut well. However, since I specifically bought the new mower so I could have a bagger, not having it and paying for it has left me with a bitter experience. It has been 6 months and still no resolution. Run, run, run from Gravely if you need a bagger. The other thing is the fuel fill design is difficult to fill if you don't want fuel on your shoes. I had to purchase a battery-operated fill pump to keep from getting fuel everywhere when I filled the mower.

Purchased in April of 2021 from authorized seller in Madison, AL. Initially, it seemed like a good mower. About half way into the season, I noticed it was cutting unevenly and left strange lines in the yard. In the fall, I had the seller (repair shop as well) service the machine and informed him of the cut. When I got it back, it seemed to cut a little better, but still not great. At the end of the second season, I had it serviced (same repair shop) and once again, it seemed to cut alright at first, but now (3/4 of the way into the season), it not only leaves those strange lines, but there are areas where the grass is not getting cut at all. Worst investment I ever made. The Toro I had before was far better. Wish I had never spent the $4000+ on this one.

If I could give this store a zero I could. Worst customer service ever from the technician and the manager. We inquired about a starter from a mower that was purchased. We were told to bring in the mower and we asked if we had the serial number to the start if they could check that way and the response was "Just bring the mower in". We run a company and if the warranty can be confirmed over the phone why not do it that way? If there was a process, then it should have been explained that way. Both the tech and manager was very rude and short and need to find another line of work because customer service is not it! We will be taking our business somewhere else...

I bought a Gravely Pro Turn 652 from a dealer in Oregon. They advertised 1 only yet it was $14,000. I went for this mower because it has a pod to sit in for comfort because I have ruptured disks in my low back. The problem is that when I am mowing the seat sits very high off the ground and if I hit a dip or a bump the movement side to side is very badly multiplied hence making it a very rough ride. It is the roughest riding mower I have been on, and I have driven many. Also, the mower is very heavy. Cannot mow when wet, it ruts the ground and when very dry it kills the grass.

I have owned 3 Gravely ZT HD 60s. The first one I purchased was a used one from a friend in whom I knew serviced the mower frequently. I then purchased another brand new one around or about 2011. That mower is still going strong. It cuts grass like it did the day I brought it home off the showroom floor. I ended up selling the used one I bought from my friend. It was still running great and cutting grass. BUT then I purchased another new one because I wanted two. And oh boy! I should’ve left it where it was.

This mower was bought unexpectedly. Originally ordered a ZT X 52 advertised at $4599 on Gravely.com. Fiancee went to do paperwork and ended up buying a ZT HD Stealth 52 Kawasaki...at a cost of $7399. She only wanted the best for me....and we both thought Gravely was in that catagory. Honestly, I could cut my grass better with a butter knife. The blades...brand new...are nowhere near sharp. I had to make two passes just to get the grass cut. Soo...disappointed and Gravely does not answer phones for customers or support. I may just return this so I can deal with a company that speaks and works with their customers!

I had Gravely my whole life. My father bought a zt 1944 20 years ago and it has 7000 hrs on it and still starts better than any new mowers. The original battery last 13 years and we finally change the carburetor and fuel pump 3 months ago and we have 2 more and they start right up and cut perfectly and they are 6 years old and never had a problem with them

I’m not impressed with my Gravely stand on mower 48 inch deck. If you are cutting anything more than 2 inches of grass it just doesn’t work unless it’s bagged up. Trying to operate a lawn business I just can’t afford to bag the grass. I’ll probably have to close my business because I chose this mower. I should have bought a different mower.

I have a Gravely Zero Turn Home Mower of only about 5 years. I always treated it well, cared for it well, and stored it sheltered in a shed and has no rust. I have under an acre of flat land. On two front areas on the frame, the welding just came undone and the frame broke in these two front areas. I had my dealer pick it up and the dealer/owner called Gravely to see if they would do anything, at lease help, and they pretty much said, "out of warranty, so sad to be you" and offered absolutely nothing and took NO responsibility. I will NEVER get a Gravely EVER again after this awful experience. The frame should not just spontaneously come apart under completely normal and light usage. Buyers beware of Gravely products.