Frontdoor Reviews

Tech was an hour past the window and said he needed to reschedule to next day. Never showed the next day. All the customer service would do is reschedule an appointment. Offered nothing for wasting my time.

DO NOT USE THIS COMPANY!!! TOTALLY RIP OFF!! Had an appointment and the person answering the phone did not speak English and acted like he was from the USA. He was not and you should be aware of this company; total sham!!

On November 19th a Frontdoor Pro repairman came to my home to repair a faulty burner in my gas cooktop. He had been out the week before, but had to order a part. When he went to disassemble the burner, he shattered the glass surface of the entire cooktop. He immediately contacted Frontdoor while standing in my kitchen and sent photos of the damage. The next day I spent 6 hours on hold trying to contact Frontdoor to start a claim. I finally reached a human by using the "new appointment" option on their phone system instead of the "existing appointment" option. I had left countless messages before that and no one ever returned my call.

I highly regret using this service. Had service scheduled this past Saturday 11/16 to look at my fridge which is not cooling anymore. Tech late, never got an ETA, when he did get there he couldn't fix my fridge (not his fault, a part needs to be fixed, he was very nice and knowledgeable), yet I also can't get in touch with FDP for a quote for the part, which I need to submit my claim to home depot for my fridge's protection plan. No email responses, and can't reach them by phone even after leaving voice messages. Steer clear, this place is shady.

Frontdoor is a rip-off. They send out supposedly technicians who don't know what they are doing. I had a person from them come to repair my washer. He struggled and could not find out what was wrong with it. Finally, he claimed that nothing was wrong with it. He then proceeded to charge me $253 and falsely claimed he sent me an invoice stating what he repaired. In the end, my washer was not repaired; it continued to do the same thing.

DO NOT USE! I paid $200 for dryer repair, it worked 5 minutes... Then next warranty appointment only in a week? Doesn't makes sense. Please use someone local! Frontdoor has bad customer service! They don't care about customers!!!!

I recently used Front DoorPro’s refrigerator repair services for my freezer, which was not freezing. Unfortunately, my experience was far from satisfactory. Punctuality Issues: The service technician was late for the original scheduled appointment. He returned two days later with the motherboard, but the refrigerator still wasn’t cooling. Despite being advised that the technician would return if the refrigerator wasn’t cooled within 24 hours, I had to call them just three hours after he left because nothing was running or cooling down. Misdiagnosis and Delays: When the technician returned on Friday, he informed us that the issue was something different that he hadn’t checked during the initial visit. Due to the holiday weekend, the next available appointment was Tuesday. However, the technician did not show up on time, and I had to call them at 10:20 AM to find out the status.

They have been nothing but a nightmare to work with. We had our fridge/freezer service and it was fixed but the technicians did an absolute terrible job and my refrigerator stopped working again several days later. Trying to resolve that issue to get someone out to look at it was a NIGHTMARE. I ended up hiring someone else after the tech never showed up and after the many, many calls with them/terrible customer service. We have been on a loop of “we will get you an update” for a week now. Don’t hire them.

My husband downloaded the app a few months ago and used his one free video chat with the experts. He enjoyed it so much that he signed up for Frontdoor Unlimited for $25. A few days ago he woke up around 545 and the thermostat was not working. He is handy so he fiddled with it for a bit, but could not get our heat to work and it was cold!! With 2 babies in the house this was not good. A little after six he opened up the app and started a video chat with a technician. The tech had him point his camera at a few different areas so he could get the details and then asked him to wait while he pulled up the information. Within 10 minutes he had our heat on!!!! Talk about a relief at 6 am!! And it didn't cost us anything!! With unlimited video chats this app will definitely be on our family's phones for a long time to come!!!

This company is a joke! I had a refrigerator service and the technician charged $630+taxes for a part that directly from GE costs $71. They admitted by phone that every technician have the parts and they put the price they want without any control from the company…. Really??? They represent the company but they are not supervised at all. Just do yourself a favor and stay away… far away.

Don’t trust them. They make their money of diagnosing and pricing the repair high so you don’t go with them. I hired them because my dishwasher wasn’t draining the water. “Repairman” in less than 5 min said it would start at $350 so we passed on getting it repaired. That night my mom who has no experience unbent the pipe and fixed the issue of the water not draining. I reported this issue with Frontdoor and they apologized but said they don’t issue refunds.

I have requested service to fix my stove burner. A person arrived on 12/7/2023 and informed me the pilot switch need replacing and will take about a week to get parts and will return on 12/15/2023. He collected $168 for the parts and labor. In the 15th no one came got a text stating the parts were delayed and will be back on the 12/22/2023. No one came but another text stating parts are not there and need additional week. I called the company and canceled the service and they offered a refund within five business days. Ever since then I was in contact with a person named Kevin for almost week about the refund. Every he excuses varies from waiting on accounting to money should’ve deposited in our account. Today when I requested to speak to a manager, he said no one is available and hung up on me. This business is pretty shady and a fraud.

Tech came out twice. Did not have the proper tools and failed to pull error codes on the washer. Tried to tell me the motor is bad on the washer. I troubleshot the issue myself and found only the shift actuator was bad, a $20 part. Company refuses to refund my diagnostic cost because I am not a certified tech even though I fixed what their tech could not. This company is a waste of time and money.

When something is broken in my house I look for possible fixes in YouTube videos, but I can't always find an accurate diagnosis of my particular problem and I often spend a lot of time searching without knowing for sure I'll find what I need. I ran across an ad for the Frontdoor app, and the first time I used it I was blown away! It took less than two minutes to connect with a technician who correctly diagnosed the rapid, loud clicking sound my dryer was making as lint built up on the motor fan. (I had found NOTHING even close to that in internet searches).