Frontdoor Reviews

One phrase, bait and switch. I purchased a special through my appliance insurance (American Home Shield) for a $99 dryer vent cleaning. I received an invoice for $179.00. When I inquired about the price, I was told it was because my dryer vent was longer than what the $99 service covered. The tech called me 4x’s: the first call to report he was running behind, the second time to share he was en route and 10 mins out, the third time to ask me to sign/consent to service, the final time I was told the service was complete and my discount would be reflected on the invoice. Neither of the four times was I informed that there was an additional cost associated with the service.

This company has me waiting until next week to install my a/c unit and evaporator coil. I'm gonna see if can get my money back.

Got a deal for $99. The guy came in without a ladder, without a vacuum to clean up after himself. Told me it was going to be $270 then it magically went up to 300+ when I told him I did not agree to that price, he told me he had to finish because he had already started. I was forced to pay when I was told a different price. Never again.

Front Door Is said to also own American Home Shield. If true, my family is now going on 10 months with a broken AC/heater that their tech broke while trying to fix a minor issue. We have their tech on video saying he broke it and would fix it. We have been fighting American Home Shield on it and are heading to required Arbitration in which they are avoiding. We also filed a criminal complaint complaint and investigators sent it to Prosecution. Beware of them!

Run, don't walk, run. Get away from this company at all costs. They are terrible. Deny, defend, depose applies to them just like insurance companies. I used their service and the installer broke something. Frontdoor has done everything to avoid being liable. I even sent notes to several executives. No response. They do not care about their customers. Use at your own risk.

Paid in full Dec 8, 2025 for new hvac system, shame on me. Job started January 6, 2026 and still not complete. I have repeatedly requested communication from FrontDoor Pro and opened a “case” with no response. Sat away from them. Awfulll. No support customer service.

SCAM - Frontdoor pro tries to require the home owner to pay extra for previously paid installation services that were paid through Moen for a Flo valve. There was no extra work, and they tried to make me pay an extra $325. I am a licensed plumber, and the bare minimum it would take is two joints to install a valve, which is exactly what they did. This is a racket. Do not pay the extra work invoices if they are not approved ahead of time.

I had a terrible experience with this company. They repeatedly cancelled and rescheduled my appointments, including one where the technician never showed up. I only learned it was cancelled on the same day. This wasn’t just inconvenient — I had to travel to my property specifically for the installation, and their unreliability cost me both time and money. Although they sound polite on the phone, they are not dependable and continually change plans. I will not be using them again and would strongly caution others.

Front door will schedule an appointment. Confirm the appointment the day before. Then call you halfway through your appointment window and say they don’t have a tech available. They will then reschedule that confirmed appointment and then cancel that appointment the same way, over and over.

I think they only put good reviews on their own site. I would never use them again. The service person that came to my home was not friendly, did not say hello or introduce himself, barked orders at me, and left a mess in his work space and the work is an eyesore. Seriously, this is the brand experience you want me to have? I was required by my home insurance to install a Moen water monitor and shutoff device and they had it installed by Frontdoor. Frontdoor keeps sending me marketing solicitations to use their service but the experience was so poor that I would never consider them again.

I recently booked dryer vent cleaning through Frontdoor, thinking I was booking with American Home Shield due to their partnership. Unfortunately, my experience with Frontdoor was disappointing. Despite the special offer for AHS customers, it was clear we weren't a priority, as the service was delayed, and communication lacked clarity. Frontdoor could not find anyone to fulfill my appointment and I was told twice that someone would get back to me to reschedule. That call never happened. I provided my credit card details, but they claim I haven’t been charged—I'll be verifying this as well. They obviously got a large response to this promo but lacked the manpower to provide the service. And in the end, their full price paying customers got the service leaving us AHS customers in the dust. Overall, the experience left me frustrated and undervalued as a customer." I’m not sure why AHS would partner with them and I will never rely on Front Door again!

Had a guy come to my house and with in 5 mins he said my compressor was out. I did not see him take anything apart to see how he came to this decision. I bought the fridge brand new 2 and a half years ago. Had another guy come and it was just a leak in the line. Do not trust these people. The ones that came to my house came to get that free 79 bucks. Never again.

Repair guy came on Monday to repair my 6 year old washer that wasn’t spinning and ringing out clothes like it usually does. Everything still works, just wasn’t ringing the clothes out like normal. Repair guy came and said it was the aggregator engine. Replaced it. I washed a VERY small load of laundry and it started knocking, rocking like it was going through my Sheetrock! I called the repair guy back again and he said he’d be here on Tuesday…Never showed up even though I took off work.

They send shady-looking contractors to your house; they indicate they do background checks, but it's doubtful, not from what I've seen. The organization hides behind voicemail and answering services when these techs they send to your house screw up appliances they are sent to fix. Once they collect whatever service fees, upfront fees, etc., that they swindle out of you without providing real service, they become ghosts!!!

Appointment window was between 11am and 1 pm. At one o’clock I tried to reach out to customer service at the number listed in the multiple appointment verifications that I had received. Waited until I was forced to leave a callback message. That never came. At 4pm Frontdoor called to tell me that they had been unable to schedule a technician for appointment time. They knew that before the appointment time but waited until after the appointment window closed. They wanted to reschedule. Seriously?? I didn’t want to wait around all day again for something that wasn’t going to happen.

One star is too high truly sub-zero stars. Last week we attempted to take advantage of dryer vent cleaning special through Frontdoor, from American Home Shield. First, Frontdoor's website didn't have dryer vent cleaning as a category to choose from. So, not knowing any better at the time, I chose appliance service over carpet cleaning. I then wrote in the notes that I was requesting the vent cleaning deal and scheduled an appointment. The next day, the "tech" called and said that he doesn't do vents and that I needed to reschedule. My wife had stayed home from work - 4 lost hours. I then called to reschedule, since obviously Frontdoor's site didn't allow for proper scheduling.

Tech was an hour past the window and said he needed to reschedule to next day. Never showed the next day. All the customer service would do is reschedule an appointment. Offered nothing for wasting my time.

DO NOT USE THIS COMPANY!!! TOTALLY RIP OFF!! Had an appointment and the person answering the phone did not speak English and acted like he was from the USA. He was not and you should be aware of this company; total sham!!

On November 19th a Frontdoor Pro repairman came to my home to repair a faulty burner in my gas cooktop. He had been out the week before, but had to order a part. When he went to disassemble the burner, he shattered the glass surface of the entire cooktop. He immediately contacted Frontdoor while standing in my kitchen and sent photos of the damage. The next day I spent 6 hours on hold trying to contact Frontdoor to start a claim. I finally reached a human by using the "new appointment" option on their phone system instead of the "existing appointment" option. I had left countless messages before that and no one ever returned my call.

I highly regret using this service. Had service scheduled this past Saturday 11/16 to look at my fridge which is not cooling anymore. Tech late, never got an ETA, when he did get there he couldn't fix my fridge (not his fault, a part needs to be fixed, he was very nice and knowledgeable), yet I also can't get in touch with FDP for a quote for the part, which I need to submit my claim to home depot for my fridge's protection plan. No email responses, and can't reach them by phone even after leaving voice messages. Steer clear, this place is shady.

Frontdoor is a rip-off. They send out supposedly technicians who don't know what they are doing. I had a person from them come to repair my washer. He struggled and could not find out what was wrong with it. Finally, he claimed that nothing was wrong with it. He then proceeded to charge me $253 and falsely claimed he sent me an invoice stating what he repaired. In the end, my washer was not repaired; it continued to do the same thing.

DO NOT USE! I paid $200 for dryer repair, it worked 5 minutes... Then next warranty appointment only in a week? Doesn't makes sense. Please use someone local! Frontdoor has bad customer service! They don't care about customers!!!!

I recently used Front DoorPro’s refrigerator repair services for my freezer, which was not freezing. Unfortunately, my experience was far from satisfactory. Punctuality Issues: The service technician was late for the original scheduled appointment. He returned two days later with the motherboard, but the refrigerator still wasn’t cooling. Despite being advised that the technician would return if the refrigerator wasn’t cooled within 24 hours, I had to call them just three hours after he left because nothing was running or cooling down. Misdiagnosis and Delays: When the technician returned on Friday, he informed us that the issue was something different that he hadn’t checked during the initial visit. Due to the holiday weekend, the next available appointment was Tuesday. However, the technician did not show up on time, and I had to call them at 10:20 AM to find out the status.

They have been nothing but a nightmare to work with. We had our fridge/freezer service and it was fixed but the technicians did an absolute terrible job and my refrigerator stopped working again several days later. Trying to resolve that issue to get someone out to look at it was a NIGHTMARE. I ended up hiring someone else after the tech never showed up and after the many, many calls with them/terrible customer service. We have been on a loop of “we will get you an update” for a week now. Don’t hire them.

My husband downloaded the app a few months ago and used his one free video chat with the experts. He enjoyed it so much that he signed up for Frontdoor Unlimited for $25. A few days ago he woke up around 545 and the thermostat was not working. He is handy so he fiddled with it for a bit, but could not get our heat to work and it was cold!! With 2 babies in the house this was not good. A little after six he opened up the app and started a video chat with a technician. The tech had him point his camera at a few different areas so he could get the details and then asked him to wait while he pulled up the information. Within 10 minutes he had our heat on!!!! Talk about a relief at 6 am!! And it didn't cost us anything!! With unlimited video chats this app will definitely be on our family's phones for a long time to come!!!

This company is a joke! I had a refrigerator service and the technician charged $630+taxes for a part that directly from GE costs $71. They admitted by phone that every technician have the parts and they put the price they want without any control from the company…. Really??? They represent the company but they are not supervised at all. Just do yourself a favor and stay away… far away.

Don’t trust them. They make their money of diagnosing and pricing the repair high so you don’t go with them. I hired them because my dishwasher wasn’t draining the water. “Repairman” in less than 5 min said it would start at $350 so we passed on getting it repaired. That night my mom who has no experience unbent the pipe and fixed the issue of the water not draining. I reported this issue with Frontdoor and they apologized but said they don’t issue refunds.

I have requested service to fix my stove burner. A person arrived on 12/7/2023 and informed me the pilot switch need replacing and will take about a week to get parts and will return on 12/15/2023. He collected $168 for the parts and labor. In the 15th no one came got a text stating the parts were delayed and will be back on the 12/22/2023. No one came but another text stating parts are not there and need additional week. I called the company and canceled the service and they offered a refund within five business days. Ever since then I was in contact with a person named Kevin for almost week about the refund. Every he excuses varies from waiting on accounting to money should’ve deposited in our account. Today when I requested to speak to a manager, he said no one is available and hung up on me. This business is pretty shady and a fraud.

Tech came out twice. Did not have the proper tools and failed to pull error codes on the washer. Tried to tell me the motor is bad on the washer. I troubleshot the issue myself and found only the shift actuator was bad, a $20 part. Company refuses to refund my diagnostic cost because I am not a certified tech even though I fixed what their tech could not. This company is a waste of time and money.

When something is broken in my house I look for possible fixes in YouTube videos, but I can't always find an accurate diagnosis of my particular problem and I often spend a lot of time searching without knowing for sure I'll find what I need. I ran across an ad for the Frontdoor app, and the first time I used it I was blown away! It took less than two minutes to connect with a technician who correctly diagnosed the rapid, loud clicking sound my dryer was making as lint built up on the motor fan. (I had found NOTHING even close to that in internet searches).