Electrolux Washers and Dryers Reviews

Terrible dryer. Takes 3 hours to dry a small load of towels. Brought the new stackable washer dryer coni from Costco. Costco would not take it back. Although we reported the problem to them immediately. Electrolux would not exchange it or accept responsibility although their own technician from R&R said it was a terrible dryer as reported by many others.

I purchased a washer and dryer from Electrolux that was delivered on February 15th. On February 18th, the washer completely stopped working. 4 weeks later, 10+ hours spent trying to get a resolution from Electrolux customer service, and mold in my washer, we find out that the control board and drain pump are faulty. It gets better, the parts take 2 weeks to get and another day long service visit. So after spending $1,782 on a washer and dryer and probably 2 days of PTO, I will be at 6 weeks without the ability to wash or dry clothes… and six weeks is a minimum. The machine is a lemon and needs to be replaced. I would not recommend buying an Electrolux appliance to my worst enemy.

Customer Service leaves little to be desired. I purchased a house with a stackable but it was disgusting. I ordered the part and set up the service date. 3/3/2025. I requested that if there was something sooner to please call and let me know as I have not been able to use the machine for 2 weeks. There was nothing sooner- no problem - I called the Friday to before to confirm that the 3rd is still a good date - yes it is. The 3rd of March arrives and I hear nothing. I called and after a 30 minute hold I am told the appointment has been moved to the 7th March. How does this go from requesting something sooner to getting something a whole week later. If this is their logic I am not sure I want to use Electrolux. Phone operators speak broken English and you have to ask them to repeat to understand them.

Purchased directly thru Electrolux’s website. The website stated haul away of old appliances was free and installation was available and parts were free with a little star I did not notice. The star stated these were not available in all areas. There was no place in checkout to check for haul away and installation so I thought we were in an area it was offered in and was included.

Stay away from Electrolux! I purchased an Electrolux gas dryer and washer in 2023. Then the door on the gas dryer does not seal causing condensation to leak out onto the floor. I had technicians in to look at the machine and they could find no reason to explain the leaking. Electrolux says this is normal. I have videos and pictures showing water dripping down the outside of the machine. Electrolux did not do anything to help the situation. Don't waste your money on Electrolux appliances.

We ordered a washer and dryer via Lowe's. We waited 5 weeks for it to come in. Everything was good till last week when the dryer started to make a loud racket. We called Electrolux only to get a text sent to us telling us what to look for with the sound it was making and how to repair it. I ended up calling again, got an agent for them who argued that it wasn't under warranty until I told her to check the date again as to when we bought it (just within 6 months), all the while listening to her chickens and rooster going off in the background. What a joke. We have a tech scheduled now to come out and take a look at it 2 days from now. We thought we were buying a quality washer and dryer, with people to back the product. Paid more, and got less on both ends.

I find it interesting that Electrolux washers and dryers have negative reviews. We purchased 2008 model Electrolux washers and dryers. They are durable products! and they have lasted more than 17 years! My son purchased them at Best Buy at the same time back in 2008. He had minor leaks coming from his washer door due to a worn-out door seal. Neither of us had any repairs on the set. We have looked at some distinct brands (LG, Samsung, Maytag, etc.) and we did not find any of them we like except the Electrolux brand. Since we don't want to risk our old washer and dryer to eventually failing, we decided to purchase an Electrolux 700 series set with pedestals to replace ours this year. They do last extraordinarily long!

I bought the Electrolux washer and dryer. Paid over $2000 for the set. I have had nothing but a nightmare with the set. I have spent more in repairs than the set is worth. I do not recommend this brand. It is complete junk. Save yourself time and money and stay clear of this brand.

We purchased a stack washer dryer combo and it is absolutely terrible. It doesn't work at all, and the dryer doesn't dry clothes. We have had it less than a year and it has broken 3 times. They have sent a repair guy out three times and we are waiting for a repair guy again. Totally do not waste your money on this company. I purchased because I only found positive reviews! I definitely wish I had found this page. They have sent us at least 50 offers to extend our warranty.

I bought the large capacity dryer thinking it would keep up with my large capacity washer. Not so. It takes forever no matter what setting it's on. My old dryer I got used and had for another 12 years dried clothes in almost half the time and the settings were much simple to operate. I set the dryer for the 75 minutes cycle and return an hour later and the setting is still only on 65 minutes! I won't buy Electrolux products again.