Electrolux Washers and Dryers Reviews

Bought my washer, 500 Series, roughly a year ago. The entire year was good until May when I bought the matching dryer and after a couple months they had to come out and replace one of the wheels inside because it was making an incredibly loud noise when spinning. About a week after or so, the GFI outlet tripped for the washer. Reset it and several days later tripped again. It got to the point, Every time we plugged it back in, GFI would trip. Called service, they said my warranty was expired but when I go to my orders it clearly states, Manufacturer warranty expires 11/9/25. Argued with customer service for a good 10 minutes. Finally they said it would be covered. Came out to fix, had to order parts, but somehow machine started working again.

If I could give this company zero stars I would. The WORST quality machines and customer service. I have a 6 month old dryer which stopped working. I contacted the customer service and it’s been 2.5 weeks and there hasn’t been an update. Nothing is fixed and customer service isn’t giving a straight answer.

My husband used the sanitizing cycle and boom; the washing machine exploded in the middle of the night. Their customer service aren't giving me straight answers. They said it's out of warranty, but this is a safety issue. They overlooked the glass shards inside the drum and suggested replacing the door. Would you wear clothes washed in this machine?

Bought A dryer. After 2 weeks, it broke. Spent the next 3 weeks trying to get Lowe's, Electrolux and Doc Appliance to communicate and fix. Electrolux would not communicate with Lowes or Doc Appliance nor I about fixing and providing necessary information to repair. Spent hours and 6-8 phone calls trying to get the dryer fixed. Finally convinced Lowes to exchange with a LG dryer. Electrolux makes terrible products and cares nothing about customers.

BUYER BEWARE. DON'T BUY THIS WASHER/DRYER UNIT - Electrolux (made by Frigidaire). Purchased stackable washer/dryer January 2024- June 2025 (17 mo old) issued with water draining for washer. Called for warranty and was advised out of the 1 yr warranty with no customer service options for diagnosis and or repairs. Asked to speak with manager and rep hung up. Called back again asking for manager, was told someone will call me back. No return call.

I am extremely disappointed with my Electrolux washer-dryer set, especially considering how expensive it was. The dryer has been making loud, unpleasant noises on and off, like scraping metal. I’ve already had to contact customer service twice about the issue. Each time, technicians came and replaced parts here and there, but the problem was never properly fixed. The service felt careless, and the quality of both the product and support has been very poor. For the price I paid, I expected durability and reliability, but instead, I’ve been left frustrated and dissatisfied. I would not recommend this set.

1 month without a refrigerator! Got an estimate for the repairs today and it is about $100 less than a new refrigerator RETAIL!!! On the bright side, Sears Appliance Repair told me today that they should be able to repair it on SEPTEMBER THE 8TH!!!!

We recently purchased an Electrolux washer-dryer set. We have found the dryer is very poor. We need to put the clothes and particularly towels on "heavy duty" for hours to dry them. Would not recommend. We called for warranty service and were told if the repairman came and found no problems, we would be responsible his costs. Tried to return machines to Home Depot, but no luck. Advised dryer will often set itself on eco mode. Which is synonymous with no heat.

Absolutely horrible customer service. I had an ongoing issue with my washer well within the 1 year warranty period. A repair person was sent but didn't fix the issue. Electrolux are not honouring their 1 year warranty period for an ongoing issue with the washer and are making the experience very difficult to deal with. The customer service is atrocious. Instead of fixing the issue with the washer, they simply provide reasons why the unit cannot be replaced, despite it being within the warranty period.

I own 2 Electrolux washers and a dryer. One washer didn't last 5 years. Had several repairs and finally tossed it. The other washer is in the basement and has been "worry free" with no issues. Dryer is 2.5 years. Today there was water leaking in to my basement from the laundry room. Plumber came and found excessive water under the dryer and I have to assume the water line going to the dryer to provide steam was the problem. Water line not leaking There was water inside the dryer.