Electrolux Washers and Dryers

We purchased an Electrolux front load washer & dryer a little over a year ago after being sold on the fact that the quality is top of of the line... It is 18 mos old and we had water all over our floor one morning and it had filled up with water. The door was locked and we could smell something burning. When we tried to open the door, there were lights blinking and it it shut down/wouldn't turn on/off. We unplugged it and called Warners' Stellian where we purchased.

So happy that I stumbled upon this site. I purchased an Electrolux Front load washer (627) in Oct, 2018, after doing my research and checking reviews. On Feb 8th, 2020, I washed a small load and the washer would spin, but not enough to expel water from my clothes. I reset and it worked fine. The next load worked ok, then I put in another load. Well, all of a sudd3n there was a banging noise coming out of the machine. I immediately stopped the machine and called Electrolux. A technician was scheduled for 5 days later. This was on Feb 12th. Parts were under warranty, but the service call would cost me $300.00.

Rubber gaskets leaking at the solenoid and the company won’t sell the $3 part. Only wants to sell the whole housing with four solenoids and a bunch of other plastic components for $151.00. Also a similar situation with the main bearing. They won’t sell the main seal and bearing. They insist on selling the entire drum for $350.00. Other manufacturers sell these parts separately. But the worst thing I discovered is when I removed the gasket it had a part number stamped on it and is made by another appliance company and is available from the competition! This corporate policy seems to me to be wasteful and greedy. Never again will I buy from this company again.

I purchased a front loader Electolux/Frigidaire washer and stackable dryer on May 24, 2017. This week the washer started making a grinding noise during the spin cycle. A service man states the main bearing is ruined and will cost as much for parts and service as the washer is worth. But, the real kicker is that the dryer is attached and a replacement washer will not line up so we are now looking at a washer and dryer costing more than 2,000.00. A call to Electrolux and they are willing to discount the parts by 20%. This is terrible that we are filling our land fill with new appliances and costing families a fortune to buy junk manufactured in Mexico. I have been told almost all washers are now made in Mexico. Are we not thrilled with free trade.

I bought the high end Electrolux washing machine model EFLS517SIW just over two and a half years ago. It started making noises, and when I called Electrolux customer service I was told that because I did not purchase the extended warranty, I was out of luck. Then I was told it would take a month to get a repairman scheduled to look at it. I had an independent appliance repair service out and they told me the bearing had gone bad. I was told there was no reason this should happen. It will cost more to fix than to replace. Hence, I give this product one star. $800 down the drain!

We had a washing machine delivered over a month ago which leaked the moment it was hooked up. We called and emailed Electrolux and they would not replace the machine and sent a repair person to look at it. The repair person came and one of the pumps leaked and had caulking on it like it was a used pump that was installed in a new machine. It was replaced and the machine still leaked because one of the other pumps also had a crack. We have had the machines for a month and we still don't have a machine that works.

Do not buy appliances from this company. They do not stand behind their products. They sold me a washer with five defective parts including the pump and motor and still would not replace it. They only use a few repair persons or you wait for months for the repair to a new defective appliance. A totally bad experience!!

We bought Electrolux washer and dryer from Famous Tate in Tampa FL 2 years ago on the guidance of our sales associate. These "super quiet high end appliances" are suppose to be the "best" on the market. HA! We've had the repair guy out once after fighting with Famous Tate that even though the appliance were bought up front for our new home, that we didn't move in until months later and then began using them to wash/dry clothes. The service gentleman replaced some bearings and then a few months go by and now it is worse than ever. I can only do laundry during the day because it will wake the kids up. My husband found a way to damper the noise of our costly dryer.... A roll of paper towels in between the washer and dryer. Thanks for all of your support with this "high end" lemon Famous Tate! So glad you stand behind the products you sell! To all potential customers.... Stay away.

Just called the service tech for the third time in three years. This dryer just limps along. It is better than hang drying your laundry but I know you can do better. Avoid this machine unless you are getting it for free. From what I understand the main flaw is the lint trap. The lint trap does not trap the lint. It builds up in the drum somewhere. Overtime the noise becomes deafening. The tech was just here last Thursday, he recommended buying an air compressor to force the lint through periodically.

I purchased these appliances in August of 2016. In less than 6 weeks I had to have a repairman come and fix the gasket on the dryer door and replace the detergent dispenser on the washer. That was just the beginning! There were multiple calls for the same gasket on dryer plus a hose on the washer. The water pump goes out on occasion with a service code of E13 but the tech refused to replace it unless he saw it happen.