Electrolux Washers and Dryers Reviews

Customer service is horrible, our washer and dryer both had major issues after 6 years - the blower in the dryer cracked and the washing machine had to be completely rebuilt. The technicians who came left trash and scratched our floor. Customer service has repeatedly hung up on me instead of answering questions about when they will come to fix things and when you ask to speak with a supervisor they just hang up.

Purchased wash/dryer stackable and 6 months later the dryer broke. Calling Electrolux is a joke and it is just about impossible to speak to a human. They want you to speak to a computer called “pixie” then text you; at your charge. It took 2 weeks to get a technician out here. Two days later it broke again. Another technician is coming out tomorrow. I live in a rural area and I am running out of technicians. Please don’t waste your money on Electrolux.

Avoid this company. Dryer broke within 5 months. They have sent 3 technicians to fix and $1000 worth of parts later, they were unable to fix. Instead of replacing, they want to send another technician for a 2nd opinion. That will be 4 separate visits to get nowhere closer. Our dryer has now been broke for one month. No one at the company actually cares to resolve the issue. They just will continue to go in circles. Very disappointing. Please go anywhere else.

Purchased Washer and Dryer in Mid January of 2024. Both hasn’t been working as it is suppose to. Had heard lot about this Brand and was recommended by Home Depot sales in store, but it is not true. Already called technician within 4 months to fix and called again for Brand new machines. Very disappointing and frustrating.

Customer service ZERO, washer zero…. Don’t ever buy the worse machine ever, smelled, loudly, customer service is 2 hours on the line and over and over again. I'm so sad I order and now I'm stuck for the next years. :((

STAY AWAY FROM THIS COMPANY! I bought their appliance because it was a great value. After receiving the product my washer leaked so much water it went down the vent into my basement. Wanted to get it fixed, super long and difficult process, took about a month of constant disputes and hours of waiting. Then they finally replaced mine the “brand new” machine has the leak the same day not as bad but soaked the carpet sitting in front of my laundry. Called same day. Again… same process, mind you their process is super bad! Month and couple weeks later they finally send one that’s works correctly without leaking water on my floor.

Electrolux are the worst quality washers and dryers EVER. Their dryer unit caught fire in my house in the middle of the night and burnt all my clothes. Plus, Electrolux have refused to pay me for my claim for their dryer which burnt in my house specifically Brenda ** who is the risk manager in charge of reviewing claims.. TO ALL US CONSUMERS, Stay away from ELECTROLUX FRIDGIDARE WASHER AND DRYER UNIT FOR THE SAFETY OF YOUR HOME AND FAMILY.

I bought the Electrolux stackable washer and dryer thinking this was a good buy. After being told not to purchase Electrolux, I still did. What a mistake that was. Electrolux a had the repair guy come out 3 times for the same problem, the heating element, blower motor and board. Even the repair man said this is the last time they will come out, he said no one will touch Electrolux. How they say Electrolux is a good brand is beyond me. SO BUYER BE AWARE, stay away from this brand. You will get screwed. Oh and the machine has been down more than it has ran. Only 8 months old and we only wash 3 times a week.

9-14-24. 10 yrs ago After having a bad experience with a different brand washer, I bought an Electrolux washer, top of the line. The 'quietest' washer on the market. Great! Always made rattling noise against the wall of the washer when spinning but after all of the previous problems, I let that ride and has run for 10 years and works great. I recently gave that to my daughter and bought a new matching set, Smartcare Lux Boost Plus. The washer works great, quiet, cleans well, water is quite a bit hotter than before. The dryer works good but makes a thumping noise like it has sneakers in it. So, the place we bought it from sent their repair service out and replaced the suspension rollers. He brought 5 and it ended up only having 4. MAde even a louder thumping sound than before. I asked her if we can replace the drum, it may be out of round or have it replaced. Waiting on a response from the store on what the manufacturer says.

I have had my Electrolux washer and dryer for about 6 months now. I have had service out twice for my dryer, the heating element burnt out twice. The appliance tech said for being so new it has to be a manufacturer defect. I have had service out 3 times for my washer, the dial was short circuited, the motherboard a different visit burnt out and loud noises the 3rd. With nothing resolved on the 3rd visit. It's still loud and clunky to spin. My guess is someone didn't put it together properly, regardless. A brand new set has been nothing but trouble, I totally regret buying this set. I've had two other service calls that appliance repair companies are refusing to service because they both said "they won't get paid from electrolux for this issue and warranty". Do not buy, their company is useless and we have two pieces of junk for almost 3k dollars.