Electrolux Washers and Dryers

Electrolux Washers and Dryers

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Overall Rating2.0 out of 5
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About Electrolux Washers and Dryers

Electrolux Washers and Dryers Reviews

ConsumerAffairs has collected 111 reviews and 389 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 8, 2023

I’ve been trying to get my new dryer repaired for 5 months. Product and customer service is awful and can’t honour their warranty policy. After 4 failed fixing attempts they asked me to find my own repair company and bill it back to them. Further I’ve had to resend so many videos and emails to them to get any attention. Up until this week they wouldn’t take their product back. Since I’ve had nothing but issues I no longer want the washer either but they refuse to take the pair back and only issue a replacement that they can’t fix or service anyways. They are rude, never return calls when they say they will, do not escalate to a manager when requested. How this company is in business is beyond me. I will never own another Electrolux or Fridgaire product again. And I hope this may sway people away from their business as well.

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Verified purchase

Reviewed Aug. 10, 2023

Updated on 08/11/2023: Finally spoke to an Electrolux Supervisor. Firstly, I could hear a rooster yes...you read correct a rooster! in the background of the call. She said although I purchased a brand new dryer that never worked the Electrolux POLICY is that unless a technician documents that the machine cannot be fixed, you will be stuck with the brand new non-working machine until they fix it! ANY REPLACEMENT ASK WILL BE REJECTED! BUYER BEWARE. Worse Purchase Ever! Do your due diligence! August 11, 2023

Original Review: Purchased a new model washer/dryer from CAS (Canadian Appliance Source) in Oakville. Rep spoke greatly and showed us over 400+ top rated reviews and compared Whirlpool and Samsung which I had in the past. Immediately after purchase and 1st use of the dryer it did not work. Was advised no refund and no replacement! Only option is manufacturing warranty. Still visiting the laundromat to dry my clothes for entire family of 5! They say the motherboard of the new machine needs to be replaced and some other parts! This is a new machine spent over $3000 for both. Total waste of money. Transglobal is a complete joke and CAS only sells appliances it seems, they cannot do much more to assist at all. Complete disappointment - August 2023.

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    Reviewed June 23, 2023

    The first Electrolux W/D I bought was awesome! So when we moved I bought a second set. The dryer didn't last a week before it started making a noise like a motorcycle but I know how to fix it. Clean the dryer weekly.

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    Customer ServicePunctuality & Speed

    Reviewed June 21, 2023

    I purchased a brand new Electrolux washer and dryer from Canadian Appliance Store in January. Within one week the dryer was not working properly - barely drying and making a really loud noise. I contacted the store and they directed me to Electrolux as it was under the manufacturer 1 year warranty. They sent a repair technician out 4 times - they replaced multiple parts over the course of 3 months and could not determine the issue - said they would order another part and contact us. They never contacted us, we waited over a month. I made several calls to Electrolux and they sent another repair company - after promising and assuring me that they would take this issue seriously and would contact me back - they never did - this repair company is different from the first one. The repair technician came to take a look and said he would order a part and never came back or called.

    Followed up with Electrolux and was assured again after escalating my call to a manager named Shirl. She said she would get back to me…a few days later after my husband had been trying to contact Electrolux via social media I received a VM from her asking me to send an email back with all of my purchase info - which I did right away. A week later still no response. This issue is going into the 7 month of trying to get a brand new washer replaced or even just fixed. I have never felt so angry at a company and their lack of customer service and also ownership of a faulty product they are selling. After spending thousands of dollars on a dryer, 7 months later we are still no better off. The absolute worst customer service, every time I call they can’t figure out who called me or where the log from the previous conversation is. This company needs to do MUCH better. I am happy to share my experience and def would not recommend this company or product.

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    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 16, 2023

    In April 2023 our 7 yo Electrolux stackable Dryer Heating element failed. Of note the unit had only been used 1 month a year for the first 4 years. Fixing was cost prohibitive. The “same” unit would no longer stackable with the washer so we purchased a new washer dryer stackable to fit our space. One month after our Electrolux washer was installed, the washer had a catastrophic drum failure and flooded our laundry room/entry/garage. We immediately called our sales center who directed us to the “certified repair agent” who deemed it unrepairable. Electrolux service refused to take this sales report (from their approved agent) and sent out another who says it is repairable. Three weeks later NO RESOLUTION. Horrible Product/Horrible Customer Service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 23, 2023

    We ordered an Electrolux dryer through Home Depot, It showed up on time (that's the only good thing we can say about it). We set it up and it would not stay running, I called the 1-800 # and followed the steps they recommended. Still would not stay running, I called back and they sent out a repairman (third party). He replaced the motherboard and the propane kit, he left and the dryer was running. After the cycle completed I open the dryer and it was still wet, called the repairman back. He ran diagnostics on it. Had to order another part, came back still won't work. I call electrolux again. "Margarette" said they will not replace it until a 3rd attempt to repair was made. On his 4th attempt he called electrolux and said "I can not get it running. I replaced 80% of this thing," obviously they did not know they were on speaker phone as they said to him.

    "That's your problem. We never said we would replace anything this customer is a liar, figure it out." Nice people, I call electrolux again. Explain it to them again and ask for a replacement. nNw they say I refused service so they will not replace or refund. I explain this is not the case. Customer service rep said she will have her supervisor call me Monday ... Wednesday no call, now we are waiting for another part and another attempt to repair, $1,000 dryer. I have had it for 7 weeks and I have never been able to use it.

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    Reviewed May 22, 2023

    We ordered a stackable Electrolux washer & dryer in late Nov and received delivery in Dec. The first 60 days or so were fine. Then the problems started... After about 2 months, the dryer stopped working. The drum assembly had to be replaced. That took 3+ weeks from beginning to end. Now, just into the 5th month since delivery, the washing machine is down. Electrolux has sent 2 different service companies that diagnosed the problem as a cracked outer drum but both refused to fix it. They both said it is too big a job and the washer should be replaced. Electrolux sent a 3rd company that was scheduled to fix the washer, but showed up only prepared to diagnose the problem. Again, for the 3rd time.

    The washer has been down now for 4 weeks and we are looking at another 3 weeks for just the parts before it can even get scheduled for a teardown/rebuild with a new drum. The local store (not a big box store) we purchased from wanted nothing to do with servicing the units or helping me with getting service after he collected payment. He just gave me Electrolux's phone number and pointed to the door. My advice to anyone shopping for a new washer (and dryer) is similar to the help I received from my dealer - if they recommend Electrolux, head for the door.

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    Customer Service

    Reviewed May 1, 2023

    My washing machine stopped worked in less than 3 years. I spent an hour trying to call customer service and kept getting transferred. The last transfer told me I had a 45 minute wait time with no option for a call back. I would NEVER buy any Electrolux appliance as it should not break down the way it did in less than 3 years. Even if I had an extended warranty, I can't get to speak to anyone. The worst customer service I have ever seen.

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    Customer Service

    Reviewed April 28, 2023

    I purchased EFLS627UTT & EFMC627UTT in May 2020. The dryer motor failed and needed to be replace. I sent Electrolux an email and never heard back from them. I would hope that you would get more than three years out of a new dryer. I would not buy their product again and would recommend you check the reviews for this company before you buy.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed April 27, 2023

    We purchased an Electrolux Washing machine model number ELFW7637AW1 from a Lowe's in August 2022. The machine worked fine until February 2023, then it started making an extremely loud, scraping noise several times throughout the cycle. We called to have warranty service done and the first technician came out in early March and order a new solenoid valve. Took another 2 weeks for the part to come in and schedule another appointment. Replaced it and there was no difference.

    Brilliant Electrolux said to order the same part over again because it might be faulty. Waited another 2 weeks. And during all this time I need to sit on a stool in front of the washer and when it starts grinding, I was told to hit pause, turn the water source off, wait 10 seconds, then hit start again. This happens several times per cycle. Second solenoid (third visit to our house) did nothing. Fourth technician visit decided we needed two new condensate pumps. Fifth visit to our house the tech put in the 2 pumps and it still made the horrendous noise.

    I recorded this visit and I have him saying the machine can't be fixed. Electrolux says they have to send another tech to "write up the replacement order". Sixth technician came out, and said that it needs to be replaced and tried to call Electrolux numerous times, but kept getting "due to the unusually high call volume, we cannot take your phone call." I spent the next 2 weeks being told from Electrolux that they haven't heard from the tech and the tech saying they can't get thru to Electrolux. What a scam! We have wasted 6 days on technicians with a window of 8am to 5pm, and many more hours on the phone with Electrolux. What good is a warranty if they can't fix your machine and won't replace it? I will NEVER buy an Electrolux appliance again.

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    Electrolux Washers and Dryers Company Information

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    Electrolux Washers and Dryers