Electrolux Washers and Dryers

Now I am at 5 years and the lint trap is plugged again. I spent an entire day trying to get the water out of my washing machine and had to finish my load of wet clothes at the laundromat. I get home with my wet clothes and put them in the dryer and it turns for about 1 minute and then starts buzzing and shuts off. I try to turn it on again and just get the motor buzzing. I tried to manually turn the drum and was not able to budge it. I heard a clunk, so I am assuming that the belt snapped, at least I hope that is all it is. So back to the laundromat, to dry my clothes and I live 22 miles from the nearest laundromat. I am not even doing laundry for a family, it is just me and I only wash a few loads per month, averaging 1 load per week, maybe. My first repair cost $300, so I am assuming with both the washer and dryer both needing repair at the same time and 3 things that need to be fixed that this repair will be about $700 at a minimum.

Four repairs needed in a 5 year period with 2 of them being the same repair is just unacceptable. I had a Maytag washer and dryer for 21 years and during that time, the washer only needed repair once and the dryer never needed repair and I had 2 kids and a husband then and did about 10 loads of laundry a week. The lint trap on that machine never plugged up. Those machines were metal enamel instead of painted plastic that scratches easily anytime you put something on them. I purchased Electrolux because Maytag did not have a front load washer for sale at the time. Electrolux was a name that I grew up with. They made quality vacuum cleaners that we had in our home forever. When I saw the name Electrolux when I was searching for a washer and dryer, their name went to the top of my list because I associated the name with quality, but this washer and dryer set is just junk; I would never buy it again.

They clean and dry my clothes well, when they work, but they are not reliable. Four costly repairs within a 5 year period is just not reliable in my eyes. I paid $2400 for my set and now these repairs, are going to take me to over $1000 in repairs and that just is a not quality product as far as I am concerned. They used their well-known brand name to put our cheap inferior products that they sell at a premium because of their name. Because of that, Electrolux is a brand name that I will stay away from in the future.

I called Lowes, because I had also purchased a four year warranty extension, but they said I had to call Electrolux and that Lowes only covers it after the manufacturer warranty expires; fair enough. I called Electrolux, eleven days after purchase; they said they would call back with a referral to a warranty service provider (WSP). Nearly two weeks later, they called, and said the WSP would call to set an appointment; one week later, the WSP called, and set an appointment for two more weeks later.

Thus, the service technician came yesterday, April 28 - now 45 days after purchase. He immediately confirmed that the problem is lint in the blower, and advised that he gets repair calls for this issue for Electrolux dryers six times per week. He said the dryer is faulty, with no permanent solution, and that I will need to have the blower cleaned every few months for its lifetime. He said that I should take it back and get a different make. Too late now, of course, because it took Electrolux a full 34 days to get a technician to me, and I cannot return the dryer to Lowes.

Down 3 weeks. Nov 8th 2020 dryer quit spinning again, called service tech came out Nov 19th, ordered parts. 12-8-2020 came out finally replaced belt AND IDLER PULLEYS. Down 1 Month. March 8, 2021, dryer quit spinning once again, called service tech. Came out March 9th, unable to confirm (the belt had cooled and it turned, but made a thumping sound). March 17th called again, because it stopped spinning. March 18th tech came out and found a broken belt. Ordered parts. I called Electrolux to begin a LEMON replacement - as a new dryer should not break 3 times in the first year. I do not want to be stuck paying to have it fixed as the 1 year warranty will be up soon.

Electrolux said they wanted their tech to evaluate it. They had one to come out a week later - turns out same day as Direct Appliance had parts and tech here to repair once again. While I was on the phone w Electrolux, they put me on hold and told Direct Appliance they had to stop fixing my dryer!!!! (They literally had the belt in hand!) While they could determine if they would replace it or not. So they made Direct Appliance leave, before finishing the dryer. They said they would determine whether it would be replaced or not by April 1st 2021.

April 1 comes, and I get 1 email asking how Electrolux did on their call. Not a word about whether they were fixing/replacing or anything. It was Easter Weekend - so I did not call. Today I call, and find that Electrolux determined not to replace, they want to repair. BUT now they had to order parts!!! I am so angry - this has been horrid. I have had no dryer for almost 3 months after purchasing a brand new supposedly "QUALITY" system from Electrolux. Down so far almost 1 month - with no end in sight! I can not begin to tell you how disappointed I am in the quality of both service and equipment from Electrolux.

We were told while on the line with our Big Box home improvement store and Electrolux that because of all of our troubles that on the 4th dryer we would have "White Glove" delivery and the 4th dryer would be tested before it was put on the truck. So here comes the 4th dryer for delivery still in the box and the delivery guys laughed and said, "They told you that it would be tested?!" When the box was opened the 4th dryer had a large dent in it and the exterior of the box was not dented, so the dryer was boxed with the dent on it so it was not a delivery problem. So much for having a nice washer and matching dryer.

Now we are stuck with a washer that will never have a matching dryer as we had wished. My laundry room will look terrible with an unmatched set of washer and dryer, because as of now we are cutting our losses. Also, you can pretty much forget getting through to customer service, as well. Believe me I tried. For a high priced dryer, it is really insulting to be treated in such a manner by Electrolux and our national branded Big Box home improvement store.

Since I was so tired of having ruined items I did ALL of the above and yet I was still having items with bleach spots 5, 10 or more loads after the bleach load. For some reason the bleach that remains loves towels the most and second after that is sheets so I have many of each with bleach spots. Many brand new towels and sheets that were washed for the first time so you can imagine my frustration.

Next I called Electrolux and they sent someone out in 8/20 who told me, "There is nothing wrong with your machine." In 10/20 with the problem persisting I called Electrolux again and I had to pay I believe it was $150 only to be told no fault found again. Called Electrolux in 11/20 and asked to speak to a supervisor. I was put on with a supervisor who told me "Sorry we can't do anything because what your describing can't happen" but yet it is happening.... Mind you I didn't do a lot of bleach loads (only about one every 6 weeks). In the end I had to stop using bleach all together and now that I've done that no more issues. Other than this one very frustrating issue the washer works great. I had no motivation to lie about this and I wasn't asking Electrolux to refund my money and my machine is perfect cosmetically but I did want them to swap out my machine for another one and pay for my ruined items.