Electrolux Washers and Dryers

I’ve been trying to get my new dryer repaired for 5 months. Product and customer service is awful and can’t honour their warranty policy. After 4 failed fixing attempts they asked me to find my own repair company and bill it back to them. Further I’ve had to resend so many videos and emails to them to get any attention. Up until this week they wouldn’t take their product back. Since I’ve had nothing but issues I no longer want the washer either but they refuse to take the pair back and only issue a replacement that they can’t fix or service anyways. They are rude, never return calls when they say they will, do not escalate to a manager when requested. How this company is in business is beyond me. I will never own another Electrolux or Fridgaire product again. And I hope this may sway people away from their business as well.

Updated on 08/11/2023: Finally spoke to an Electrolux Supervisor. Firstly, I could hear a rooster yes...you read correct a rooster! in the background of the call. She said although I purchased a brand new dryer that never worked the Electrolux POLICY is that unless a technician documents that the machine cannot be fixed, you will be stuck with the brand new non-working machine until they fix it! ANY REPLACEMENT ASK WILL BE REJECTED! BUYER BEWARE. Worse Purchase Ever! Do your due diligence! August 11, 2023

The first Electrolux W/D I bought was awesome! So when we moved I bought a second set. The dryer didn't last a week before it started making a noise like a motorcycle but I know how to fix it. Clean the dryer weekly.

I purchased a brand new Electrolux washer and dryer from Canadian Appliance Store in January. Within one week the dryer was not working properly - barely drying and making a really loud noise. I contacted the store and they directed me to Electrolux as it was under the manufacturer 1 year warranty. They sent a repair technician out 4 times - they replaced multiple parts over the course of 3 months and could not determine the issue - said they would order another part and contact us. They never contacted us, we waited over a month. I made several calls to Electrolux and they sent another repair company - after promising and assuring me that they would take this issue seriously and would contact me back - they never did - this repair company is different from the first one. The repair technician came to take a look and said he would order a part and never came back or called.

In April 2023 our 7 yo Electrolux stackable Dryer Heating element failed. Of note the unit had only been used 1 month a year for the first 4 years. Fixing was cost prohibitive. The “same” unit would no longer stackable with the washer so we purchased a new washer dryer stackable to fit our space. One month after our Electrolux washer was installed, the washer had a catastrophic drum failure and flooded our laundry room/entry/garage. We immediately called our sales center who directed us to the “certified repair agent” who deemed it unrepairable. Electrolux service refused to take this sales report (from their approved agent) and sent out another who says it is repairable. Three weeks later NO RESOLUTION. Horrible Product/Horrible Customer Service.

We ordered an Electrolux dryer through Home Depot, It showed up on time (that's the only good thing we can say about it). We set it up and it would not stay running, I called the 1-800 # and followed the steps they recommended. Still would not stay running, I called back and they sent out a repairman (third party). He replaced the motherboard and the propane kit, he left and the dryer was running. After the cycle completed I open the dryer and it was still wet, called the repairman back. He ran diagnostics on it. Had to order another part, came back still won't work. I call electrolux again. "Margarette" said they will not replace it until a 3rd attempt to repair was made. On his 4th attempt he called electrolux and said "I can not get it running. I replaced 80% of this thing," obviously they did not know they were on speaker phone as they said to him.

We ordered a stackable Electrolux washer & dryer in late Nov and received delivery in Dec. The first 60 days or so were fine. Then the problems started... After about 2 months, the dryer stopped working. The drum assembly had to be replaced. That took 3+ weeks from beginning to end. Now, just into the 5th month since delivery, the washing machine is down. Electrolux has sent 2 different service companies that diagnosed the problem as a cracked outer drum but both refused to fix it. They both said it is too big a job and the washer should be replaced. Electrolux sent a 3rd company that was scheduled to fix the washer, but showed up only prepared to diagnose the problem. Again, for the 3rd time.

My washing machine stopped worked in less than 3 years. I spent an hour trying to call customer service and kept getting transferred. The last transfer told me I had a 45 minute wait time with no option for a call back. I would NEVER buy any Electrolux appliance as it should not break down the way it did in less than 3 years. Even if I had an extended warranty, I can't get to speak to anyone. The worst customer service I have ever seen.

I purchased EFLS627UTT & EFMC627UTT in May 2020. The dryer motor failed and needed to be replace. I sent Electrolux an email and never heard back from them. I would hope that you would get more than three years out of a new dryer. I would not buy their product again and would recommend you check the reviews for this company before you buy.

We purchased an Electrolux Washing machine model number ELFW7637AW1 from a Lowe's in August 2022. The machine worked fine until February 2023, then it started making an extremely loud, scraping noise several times throughout the cycle. We called to have warranty service done and the first technician came out in early March and order a new solenoid valve. Took another 2 weeks for the part to come in and schedule another appointment. Replaced it and there was no difference.