Electrolux Washers and Dryers Reviews

I am very disappointed with my Electrolux dryer, which has required three repairs and still makes squeaky noise. I have contacted the company but haven't received a response yet. Very frustrating! I shouldn’t be dealing with this as it is brand new.

Called to let them know my 2 month old washer was broke. They made the appointment over the telephone and I took the day off for someone to come out and fix it. No one ever showed. Called the company and they said no one ever made the appointment. Call the company back to see what’s happening and they have it registered under a different name but same washer. I’m on fire now they are telling me they can’t send someone out. What is going on?? Horrible customer service.

Wash looks great but washes terribly. Had the washer a little over a year. Not worth the hype. The start buttons are sensitive. I think the was is washing to come back 1 he later and it blinking paused even though I ensured a successfully started because it would lock. Mold build ups in washer. I continue to clean, I did not have to do this with my $400 GE top load at all. The round seal builds up even after leaving it open to air dry. All of the recommendations saw online did not work. I so want my money back for these. Very time consuming

Still waiting on the correct part. Electrolux states the replacing of a machine that is a lemon or getting a refund is not an option.

In 2021 we purchased an Electrolux washer and dryer. The machines clean and dry adequately, however In May of 2023, the washer started making a good bit of noise and the dryer door rattled. We had a service call and were told by the technician that "if he had to pull the machine out from against the wall it would cost as much as a new machine and the dryer door rattle was unfixable, the latch of the dryer door would eventually fail and be kicked open by the laundry inside." May of 2025 we find we can no longer tolerate the noise as it has risen to an ear damaging noise level and the customer service from Electrolux is ineffective, inconsistent and maddeningly confusing, so we will reluctantly replace the machines. I am not sure what the company's goal is with this type of awful customer service, but consumers need to know if purchased they are likely on their own if any issues arise.

Purchased an oven back in December which was broken on delivery on the inside. It's now almost 6 months later and still getting the run around from the call center in the Philippines who have sent multiple broken spare parts and arranged for engineers to attend who don't show up. I asked for a replacement and was told no can do. The manufacturers warranty with this company is worthless.

Brand new washing machine worked for two weeks and then started having issues. The customer service SUCKS! If you’re able to get a human on the phone, they barely speak English and are condescending and rude. I called Monday and today is Thursday almost end of day and I am STILL waiting for a technician to come out. Their hold times on the phone are atrocious and the person will put you on hold even longer and then tell you some non-helpful generic answer. Once you buy the appliance and it’s delivered, the store will do nothing to help you and they make you call the manufacturer until the one year warranty is up. Just save yourself the hassle and buy a different brand to begin with!!!

Poor quality. Broke a little after one year. I had issues with the dryer ruining cloths. They came out and fixed. After it started making a terrible noise and quit working well guess what I’m out of warranty. Thank Electrolux.

Love the washer and dryer, on my second set. With that said I hope you never have to call in for a repair or talk to customer service. Make sure to have 1-2 hours for each phone call you make to them as they will put you on hold for 45 min to an hour just to talk to a human. The delivery team scratched the washer during delivery and I am 4 hours into trying to get a new door. It would have been easier to have them replace the whole unit for a small scuff than replace the door.

Electrolux 600series dryer brand new has small amount of water dripping from bottom of dryer door. Customer service is outsourced, representatives are quick to help but when you ask for a supervisor the response that I received was “none available for 48 hrs due to system upgrade”… then when I push back the rep says “let me get a supervisor“, then Daniel all of a sudden is available but was the most unfriendly, talked over me, interrupted me, until I hung up. There is no way to contact Electrolux USA directly. I will never buy directly from Electrolux, best to buy from an appliance store that has their own repair team. Also, Electrolux contracts with repair companies that are not reliable, they keep canceling.

Do not buy a Electrolux appliance. My washer broke after four uses. They are unable to honor their one year warranty. Go round and rounds with customer service agents. I’ve had eight calls and still no service technician available. They don’t have any qualified repair technicians available to fix their product that shouldn’t of broke after four uses.

I purchased an Electrolux washer and dryer June 2022. Already need new tub/ shell for washer. I called customer service and purchased items needed. They told me if I buy 1 year extended warranty for $100 the repair would be covered. So I did that. They said once you receive parts call as to schedule service. I received parts last week (April 21). I called to Electrolux customer service to schedule appt. They said my contract does not start until June 6! That’s not what I was told by customer rep named Honey. I asked to speak to a supervisor and he hung on me. After sitting on hold for 90 min trying to sort issue out. Horrible horrible customer service. If you don’t plan on buying extending warranty from the initial purchase, DO NOT BUY ELECTROLUX.

I thought this brand is good but in fact it’s worse than others. Got the dryer machine and been using it less than 2 years and it broke. The technician suggested not to buy this brand then he fixed but still not working. The technician was trying to diagnose what caused this coming from but still don’t know. We checked ventilation and everything but still in mystery. However, I gave up and thinking about buying a new machine. So I called Electrolux customer service and she offered me Family discount 50% off. Guess what. The price is ridiculous higher than full time price of Maytag. I told them if I had to pay this price I’d rather buying a Maytag.

Bought Electrolux dryer (600 Series Gas Dryer - 8.0 Cu. Ft.) in December. Failed immediately. One month to get replacement. Failed again two months later. Electrolux approves replacement and then orders the pedestal, not the dryer. After five weeks, they decide that a repair may be possible. Still waiting. Avoid.

The Electrolux stacked washer dryer we bought is hands down the worst appliance I have ever bought. In the few years I have owned it, the belt for the dryer has either broken or fallen off six times. This thing is a piece of junk and was top dollar when purchased.

I bought the Electrolux Luxcare Plus Wash washer. It's JUNK! l must constantly run a second rinse cycle, if not a third if I use Pods. Very disappointed with quality of this machine. Also, extremely loud.

My wife and I are very disappointed with the Electrolux washer. The reason why we purchased the washer is because the GE washers were on backorder for over 6 months. We were in the middle of remodeling our home and we need a washer and dryer. We were told the Electrolux Washer was a quality product. We had it for a little over a year and our clothes started to smell odd odor. The smell continued to get stronger, so I began cleaning the washer on a weekly basis. That helped a little, but the odor would not go away. There is really no way to clean the washer unless you take apart the entire front of the washer off or call for washing machine person to come out and clean the washer.

Terrible dryer. Takes 3 hours to dry a small load of towels. Brought the new stackable washer dryer coni from Costco. Costco would not take it back. Although we reported the problem to them immediately. Electrolux would not exchange it or accept responsibility although their own technician from R&R said it was a terrible dryer as reported by many others.

I purchased a washer and dryer from Electrolux that was delivered on February 15th. On February 18th, the washer completely stopped working. 4 weeks later, 10+ hours spent trying to get a resolution from Electrolux customer service, and mold in my washer, we find out that the control board and drain pump are faulty. It gets better, the parts take 2 weeks to get and another day long service visit. So after spending $1,782 on a washer and dryer and probably 2 days of PTO, I will be at 6 weeks without the ability to wash or dry clothes… and six weeks is a minimum. The machine is a lemon and needs to be replaced. I would not recommend buying an Electrolux appliance to my worst enemy.

Customer Service leaves little to be desired. I purchased a house with a stackable but it was disgusting. I ordered the part and set up the service date. 3/3/2025. I requested that if there was something sooner to please call and let me know as I have not been able to use the machine for 2 weeks. There was nothing sooner- no problem - I called the Friday to before to confirm that the 3rd is still a good date - yes it is. The 3rd of March arrives and I hear nothing. I called and after a 30 minute hold I am told the appointment has been moved to the 7th March. How does this go from requesting something sooner to getting something a whole week later. If this is their logic I am not sure I want to use Electrolux. Phone operators speak broken English and you have to ask them to repeat to understand them.

Purchased directly thru Electrolux’s website. The website stated haul away of old appliances was free and installation was available and parts were free with a little star I did not notice. The star stated these were not available in all areas. There was no place in checkout to check for haul away and installation so I thought we were in an area it was offered in and was included.

Stay away from Electrolux! I purchased an Electrolux gas dryer and washer in 2023. Then the door on the gas dryer does not seal causing condensation to leak out onto the floor. I had technicians in to look at the machine and they could find no reason to explain the leaking. Electrolux says this is normal. I have videos and pictures showing water dripping down the outside of the machine. Electrolux did not do anything to help the situation. Don't waste your money on Electrolux appliances.

We ordered a washer and dryer via Lowe's. We waited 5 weeks for it to come in. Everything was good till last week when the dryer started to make a loud racket. We called Electrolux only to get a text sent to us telling us what to look for with the sound it was making and how to repair it. I ended up calling again, got an agent for them who argued that it wasn't under warranty until I told her to check the date again as to when we bought it (just within 6 months), all the while listening to her chickens and rooster going off in the background. What a joke. We have a tech scheduled now to come out and take a look at it 2 days from now. We thought we were buying a quality washer and dryer, with people to back the product. Paid more, and got less on both ends.

I find it interesting that Electrolux washers and dryers have negative reviews. We purchased 2008 model Electrolux washers and dryers. They are durable products! and they have lasted more than 17 years! My son purchased them at Best Buy at the same time back in 2008. He had minor leaks coming from his washer door due to a worn-out door seal. Neither of us had any repairs on the set. We have looked at some distinct brands (LG, Samsung, Maytag, etc.) and we did not find any of them we like except the Electrolux brand. Since we don't want to risk our old washer and dryer to eventually failing, we decided to purchase an Electrolux 700 series set with pedestals to replace ours this year. They do last extraordinarily long!

I bought the Electrolux washer and dryer. Paid over $2000 for the set. I have had nothing but a nightmare with the set. I have spent more in repairs than the set is worth. I do not recommend this brand. It is complete junk. Save yourself time and money and stay clear of this brand.

We purchased a stack washer dryer combo and it is absolutely terrible. It doesn't work at all, and the dryer doesn't dry clothes. We have had it less than a year and it has broken 3 times. They have sent a repair guy out three times and we are waiting for a repair guy again. Totally do not waste your money on this company. I purchased because I only found positive reviews! I definitely wish I had found this page. They have sent us at least 50 offers to extend our warranty.

I bought the large capacity dryer thinking it would keep up with my large capacity washer. Not so. It takes forever no matter what setting it's on. My old dryer I got used and had for another 12 years dried clothes in almost half the time and the settings were much simple to operate. I set the dryer for the 75 minutes cycle and return an hour later and the setting is still only on 65 minutes! I won't buy Electrolux products again.

EXACTLY 2 MONTHS dryer does not operate. First time I ever bought brand new washer and dryer. Always picked up used for 75 to 100 dollars. 1700.00 is unbelievable price to find out they look great but don't work after 1 month. Don't need to say any more.

We bought an Electrolux washer and dryer and within 5 months the washing machine had broken. The repair company contracted by Electrolux had no idea how to resolve the issue. We waited over two months and after countless calls with Electrolux they refused to provide a replacement or speed up the process. We still have a non functioning washing machine and Electrolux customer service has not only refused to do anything but they have been unpleasant and rude, absolving themselves of any responsibility. This was our first time buying Electrolux and we never will again. Would strongly advise potential buyers against it.

Do not order from Electrolux. They are awful to work with. They use rxo or some cheap low class 3 party company to deliver who speaks no english, yes that is what happened to me. My dryer came broken and I couldn't even communicate. They don't even check to make sure it's working. They were going to just leave. I had to tell them to somehow tell them to wait so I can make sure my appliances work, that's when I found out electrolux gave me a broken dryer.

Customer service is horrible, our washer and dryer both had major issues after 6 years - the blower in the dryer cracked and the washing machine had to be completely rebuilt. The technicians who came left trash and scratched our floor. Customer service has repeatedly hung up on me instead of answering questions about when they will come to fix things and when you ask to speak with a supervisor they just hang up.

Updated on 05/15/2025: The stackable washer/dryer I purchased broke 4 times in -13 months. The last time was two weeks after the warranty expired. Calling Electrolux was a joke and maddening. One lady told me to change the door on the washer to the opposite side. "Wouldn’t that void the warrant," I said. Her reply, "Don’t worry about that." Every call to them was horrendous. Fortunately I purchased the extended warranty. One call to Allstate, they reviewed all my claims and refunded me the amount I paid.

Avoid this company. Dryer broke within 5 months. They have sent 3 technicians to fix and $1000 worth of parts later, they were unable to fix. Instead of replacing, they want to send another technician for a 2nd opinion. That will be 4 separate visits to get nowhere closer. Our dryer has now been broke for one month. No one at the company actually cares to resolve the issue. They just will continue to go in circles. Very disappointing. Please go anywhere else.

Purchased Washer and Dryer in Mid January of 2024. Both hasn’t been working as it is suppose to. Had heard lot about this Brand and was recommended by Home Depot sales in store, but it is not true. Already called technician within 4 months to fix and called again for Brand new machines. Very disappointing and frustrating.

Customer service ZERO, washer zero…. Don’t ever buy the worse machine ever, smelled, loudly, customer service is 2 hours on the line and over and over again. I'm so sad I order and now I'm stuck for the next years. :((

STAY AWAY FROM THIS COMPANY! I bought their appliance because it was a great value. After receiving the product my washer leaked so much water it went down the vent into my basement. Wanted to get it fixed, super long and difficult process, took about a month of constant disputes and hours of waiting. Then they finally replaced mine the “brand new” machine has the leak the same day not as bad but soaked the carpet sitting in front of my laundry. Called same day. Again… same process, mind you their process is super bad! Month and couple weeks later they finally send one that’s works correctly without leaking water on my floor.

Electrolux are the worst quality washers and dryers EVER. Their dryer unit caught fire in my house in the middle of the night and burnt all my clothes. Plus, Electrolux have refused to pay me for my claim for their dryer which burnt in my house specifically Brenda ** who is the risk manager in charge of reviewing claims.. TO ALL US CONSUMERS, Stay away from ELECTROLUX FRIDGIDARE WASHER AND DRYER UNIT FOR THE SAFETY OF YOUR HOME AND FAMILY.

I bought the Electrolux stackable washer and dryer thinking this was a good buy. After being told not to purchase Electrolux, I still did. What a mistake that was. Electrolux a had the repair guy come out 3 times for the same problem, the heating element, blower motor and board. Even the repair man said this is the last time they will come out, he said no one will touch Electrolux. How they say Electrolux is a good brand is beyond me. SO BUYER BE AWARE, stay away from this brand. You will get screwed. Oh and the machine has been down more than it has ran. Only 8 months old and we only wash 3 times a week.

9-14-24. 10 yrs ago After having a bad experience with a different brand washer, I bought an Electrolux washer, top of the line. The 'quietest' washer on the market. Great! Always made rattling noise against the wall of the washer when spinning but after all of the previous problems, I let that ride and has run for 10 years and works great. I recently gave that to my daughter and bought a new matching set, Smartcare Lux Boost Plus. The washer works great, quiet, cleans well, water is quite a bit hotter than before. The dryer works good but makes a thumping noise like it has sneakers in it. So, the place we bought it from sent their repair service out and replaced the suspension rollers. He brought 5 and it ended up only having 4. MAde even a louder thumping sound than before. I asked her if we can replace the drum, it may be out of round or have it replaced. Waiting on a response from the store on what the manufacturer says.

I have had my Electrolux washer and dryer for about 6 months now. I have had service out twice for my dryer, the heating element burnt out twice. The appliance tech said for being so new it has to be a manufacturer defect. I have had service out 3 times for my washer, the dial was short circuited, the motherboard a different visit burnt out and loud noises the 3rd. With nothing resolved on the 3rd visit. It's still loud and clunky to spin. My guess is someone didn't put it together properly, regardless. A brand new set has been nothing but trouble, I totally regret buying this set. I've had two other service calls that appliance repair companies are refusing to service because they both said "they won't get paid from electrolux for this issue and warranty". Do not buy, their company is useless and we have two pieces of junk for almost 3k dollars.

Electrolux are the worst quality washers and dryers EVER. This is the 2nd home we've had with them, and within one week we had to have the dryer replaced due to faulty drum. Now the same problem is happening again and we are outside the warranty period, so Electrolux is washing their hands of it, and will not do anything nor provide a service concession. Stay away from this company, their customer service and quality of products is terrible!

The worst customer service. I ordered a washer dryer combo and requested a specific date. Called when I didn’t hear anything about that day, it came and went. I made four more phone calls and finally the last person was honest enough to tell me it was on backorder and she had no idea when it would be back in stock, this was a period of three weeks without an operating washer and dryer. The customer service is horrible and I will never recommend or purchased anything from them again. Also, the price was deducted from my credit card, and I still don’t have a refund.

Updated on 11/12/2024: We purchased a washer, dryer set over a year ago and are still trying to get Electrolux to resolve the issue with the dryer. It makes a terrible knocking noise and did from the first time we turned it on. We have wasted so much time waiting on repair people they where sending out. First they come to check and then either come back with a part or have to come back to check again. And every time the issue is not resolved by one company so Electrolux sends someone else.

In May 2024, I purchased a Large Electrolux dryer for about $1400. It took three weeks to arrive and about three minutes for them to install it. Part of the wires were not covered by the tubing where they went into the dryer. Unknown to us it was arcing and singing our drywall. It finally burnt out after only about, a month and a half of Usage. When we pulled it out to have it service, we saw the burn area on our drywall. We live in a new custom built large home that could have gone up in flames with our children inside it. Now we are currently waiting for a Electrolux serviceman to come out and diagnose the problem. It has been 2 1/2 weeks and no one has arrived from Electrolux so we called service care who quickly diagnose it as having a burnt motherboard due to the exposed wires and overheating.

I purchased both the washer and dryer brand new. They recently ran out of their warranty. We threw a load in. All of a sudden our smoke alarms were going off. The laundry room was filled with smoke. The dryer's electrical panel started on fire. I called to not only let them know there was a safety issue but to also see if they would be willing to help with getting it fixed. They basically said if the house didn't actually catch on fire, they didn't care and I needed to call someone local to fix the dryer. My house could have caught on fire. Worst customer service experience I have ever heard of.

I called Electrolux directly to service my 10 year old Electrolux gas dryer, and after paying for the service call ahead of time, they came and told me that the parts are no longer available for the older units. I still was charged for the service call regardless of the fact that they knew the parts are Not available. Reluctantly, I ordered a new gas dryer thru their customer service by model number (this is the only size that would fit in my space) and paid for it on the phone, and after 3 weeks of getting a runaround and taking 2 days off from work and waiting for them, they sent an Electric dryer and told me that it was what I had ordered on the phone even though the model number of the unit I had ordered was for a gas unit.

ELECTROLUX WASHER/DRYER TOWER purchased in March of this year stop functioning on a Thursday, called the placed where I purchased it and they referred me to Electrolux customer service and I was on hold for over 20 minutes, I decided to go online and wasted another 30, were a Lexi indicated would be a 10 minute wait... Long story short, is Monday and not a bit satisfied, the waiting and not response itself and horrible when you don't have time to spare, this is a Swedish owned brand... and I can only suggest BUY AMERICAN.

I had an issue with my dishwasher, so we scheduled a time for a service rep to visit. Nobody showed up. We rescheduled, the agent was very helpful, and fixed the issue quickly. I paid for what he said was the cost, and then Electrolux proceeded to charge my card three times what I was initially billed for.

We were unfortunate enough to buy their washer. In less than a month, it started tripping off a gfci outlet. Schedule a repair was a nightmare. On a phone they tell you that the service will be available in a day or two and give you a name of a contractor. However, when you call a contractor, they will schedule in two weeks. I guess, they chose the cheapest one.

Our washer purchased in 2016 would not complete a cycle. A certified repair man says the control board has gone bad. Not worth repairing. For the amount of money we invested in this appliance, we expected more than an 8 year life.

DO NOT BUY ELECTROLUX! Our dryer is 9 months old, under the standard warranty. Even with an extended 5 year warranty, they've sent a tech to our home to repair the dryer more than 5 times and it's continually the same issue. (Doesn't dry the clothes.) After being overly nice to everyone, we are now being told the issue is "locked" and nothing else to do. We are still having the issue of not drying. Broke after only 4 months and we've had a problem now for almost a year.

This is a stacking washer/dryer that is total garbage & waste of money. I have had Ingles & Maytag in the past - both worked great.

Purchased new dryer in May of ‘23 didn’t work right out the box, thinking I had to learn how to use the new dryer, I finally gave up (November) after the unit started making crazy noises. I called Electrolux for a the repair under warranty, the third party repair service they sent out, The 1st never showed up, called back. The scheduled someone from Ashland, approximately 2 hrs away, what a nightmare, still not working, basically rebuilt the unit in the kitchen. Still not working, called back, this time they sent a Electrolux technician, told me the 2nd third-party company did not fix the unit the right way and would have to replace a bent drum and other parts! ABSOLUTELY A HORRIBLE EXPERIENCE!

Worst customer service I’ve ever witnessed. Their technician broke my dryer on March 20th by putting a screw through the wrong harness which caused the control module to short. The repair was then scheduled for April 1st. Their technician called out. They’re not repairing now until April 17th. This is under the extended warranty I purchased. I’d have spent less if I’d have not bought it and still had to go to the laundromat for the short time I could get the repair don’t myself. Waste of money, even bigger waste of time.

Poor customer service. Delayed shipping and installation by over a week. Would not recommend at all. No communication on backordered products or late deliveries. Partner company for delivery and installation was also a poor customer service experience. Will not use this company again.

Sorry, but this is the most disappointing washer and dryer I have ever purchased! The washer pullout drawer broke immediately! And I can’t wait to see my gas and electric bill; the dryer runs FOREVER! And it’s still not dry!!!!

I Purchased, an Electrolux washer in June 2023, and in December it stopped working. I called Electrolux to have it fixed and they said they were booked for the time being and did not give me the option of waiting for an Electrolux technician to be available. Instead, they sent out a third-party to come and fix it, who then did not fix the washer but broke it even more, making matters even worse. Then when my washer still wasn't working, I called Electrolux again. And they sent out an Electrolux technician who said that the first company had broken my washer even more and he needed to order two parts for it. So ordered the parts to be shipped to my residence and he scheduled an appointment to come back and install the parts. So when my appointment comes and goes and I only have one of the two parts that he needs to put into the washer.

Due to poor design, the lint trap on this dryer pops out while in motion. This has resulted in the dryer pulling clothing in to the machine which led to a broken blower fan. It was under warranty, but with a several-week wait, I hired a local appliance repair company out of urgency. No reimbursement was considered by warranty. After eating the cost and fixing the machine, the lint trap popped out again and I will be without a dryer for weeks, until the "approved" warranty repair person who cover all of the interior of BC, can come see what the issue is. The Electrolux customer service was poor. The product quality and design is poor. The warranty is poor. I do not recommend.

My 2 month old front Electrolux Smartboost 4.5 cu High Efficiency Stackable Steam Cycle Front-Load Washer is not latching properly. You have to really work with it for it to latch. It needs to latch so that it can lock and operate. This has been a problem since it was delivered and is getting worse. I called Customer Service at Electrolux and they said it is not covered under "functional" warranty. I explained that it needs to latch for it to function. The agent was able to sell me a new latch which I would then have to have someone install for me.

I'll start with saying I love the washer and dryer. I had to use the original warranty on both appliances in the first 3 years and had no problems. I purchased the extended in 2023 and needed to use it with the dryer. The whole experience has been awful. The first call they arranged a service tech within 2 days which was great. He told me he need to replace the heating element it was 20 min away he would try and come back in the afternoon, if he couldn't he would call me. That was on a Wednesday. He never called back. I called the company on Friday, and 7 more times. I received one email from the first visit, with no explanations of anything. About the 3rd call I was told the part was on back order.

My dryer was 9 mo old when broke down. Over 5 weeks it has been impossible to communicate with Electrolux for under warranty service. Can’t get through phone lines, get disconnected, promised call backs that don’t happen, answering service that has no information and rude. I I have wasted so much time trying. I think they clearly do not support their products and the posts here show this repeatedly. Electrolux is not a reputable company. Please do not purchase from them or Frigidaire.

Purchased Electrolux washer (ELFW7537AT) & dryer (ELFE7537AT) 3-16-2023 for $2,000.00 from local appliance store. Dryer worked for about 5-6 months. Then it began to stop and flash Error code F1 - which meant the filter was clogged. The back of the dryer was so hot you could fry an egg on it! and the filter and exhaust tube were not, and never clogged. Had 3 repairs where the mother board and another part were replaced. Dryer worked sporadically for 2 months - could get 2 small loads dry before Error code (again the back of dryer was extremely hot!).

Since our dryer was just out of warranty (conveniently) it started burning clothes. We were told to stop using dryer sheets and buy wool balls so we did, we were told to clean the vent, we replaced it, we replaced the heating element and still it burnt clothes, sheets, blankets and duvet covers even on the lowest possible setting. All I asked for was the company to trade them out and PARTICIPATE in the cost is the replacement, didn't ask for a free unit. They were kind enough to offer me a discount on a new unit, that was the same exact discount they advertised on their website for everyone. They said since it is only burning clothes not personal property it wasn't a risk department issue.

(10-19-23) To whom it may concern: I purchased the Electrolux Front Load Perfect Steam Gas Dryer (EFMG527UTT) in June 2021. It came with a 10-year major component warranty (no coverage for labor). Main board failed 2 months ago. Called in warranty service. We were added to a waitlist for repair service. 2 months of having to hang and dry our clothes outside. 2x site visits (1 diagnostic, 1 replacement)….$300 in labor to replace a $215 piece of hardware. Repair happened this Friday at 2pm. I woke up at 6am Saturday to find the dryer constantly running, with the steam valve non-stop spraying water. I can’t get the water to stop even if I power the machine off. The only remedy is to shut the water valve off to both my washing machine and dryer.

Do not get extended warranty through Electrolux, they do not honor them and they’ll keep you on the phone for hours on end. Plus their appliance do not last very long. We only had a dishwasher for a couple years and had ongoing problems with our washing machine.

I’ve been trying to get my new dryer repaired for 5 months. Product and customer service is awful and can’t honour their warranty policy. After 4 failed fixing attempts they asked me to find my own repair company and bill it back to them. Further I’ve had to resend so many videos and emails to them to get any attention. Up until this week they wouldn’t take their product back. Since I’ve had nothing but issues I no longer want the washer either but they refuse to take the pair back and only issue a replacement that they can’t fix or service anyways. They are rude, never return calls when they say they will, do not escalate to a manager when requested. How this company is in business is beyond me. I will never own another Electrolux or Fridgaire product again. And I hope this may sway people away from their business as well.

Updated on 08/11/2023: Finally spoke to an Electrolux Supervisor. Firstly, I could hear a rooster yes...you read correct a rooster! in the background of the call. She said although I purchased a brand new dryer that never worked the Electrolux POLICY is that unless a technician documents that the machine cannot be fixed, you will be stuck with the brand new non-working machine until they fix it! ANY REPLACEMENT ASK WILL BE REJECTED! BUYER BEWARE. Worse Purchase Ever! Do your due diligence! August 11, 2023

The first Electrolux W/D I bought was awesome! So when we moved I bought a second set. The dryer didn't last a week before it started making a noise like a motorcycle but I know how to fix it. Clean the dryer weekly.

I purchased a brand new Electrolux washer and dryer from Canadian Appliance Store in January. Within one week the dryer was not working properly - barely drying and making a really loud noise. I contacted the store and they directed me to Electrolux as it was under the manufacturer 1 year warranty. They sent a repair technician out 4 times - they replaced multiple parts over the course of 3 months and could not determine the issue - said they would order another part and contact us. They never contacted us, we waited over a month. I made several calls to Electrolux and they sent another repair company - after promising and assuring me that they would take this issue seriously and would contact me back - they never did - this repair company is different from the first one. The repair technician came to take a look and said he would order a part and never came back or called.

In April 2023 our 7 yo Electrolux stackable Dryer Heating element failed. Of note the unit had only been used 1 month a year for the first 4 years. Fixing was cost prohibitive. The “same” unit would no longer stackable with the washer so we purchased a new washer dryer stackable to fit our space. One month after our Electrolux washer was installed, the washer had a catastrophic drum failure and flooded our laundry room/entry/garage. We immediately called our sales center who directed us to the “certified repair agent” who deemed it unrepairable. Electrolux service refused to take this sales report (from their approved agent) and sent out another who says it is repairable. Three weeks later NO RESOLUTION. Horrible Product/Horrible Customer Service.

We ordered an Electrolux dryer through Home Depot, It showed up on time (that's the only good thing we can say about it). We set it up and it would not stay running, I called the 1-800 # and followed the steps they recommended. Still would not stay running, I called back and they sent out a repairman (third party). He replaced the motherboard and the propane kit, he left and the dryer was running. After the cycle completed I open the dryer and it was still wet, called the repairman back. He ran diagnostics on it. Had to order another part, came back still won't work. I call electrolux again. "Margarette" said they will not replace it until a 3rd attempt to repair was made. On his 4th attempt he called electrolux and said "I can not get it running. I replaced 80% of this thing," obviously they did not know they were on speaker phone as they said to him.

We ordered a stackable Electrolux washer & dryer in late Nov and received delivery in Dec. The first 60 days or so were fine. Then the problems started... After about 2 months, the dryer stopped working. The drum assembly had to be replaced. That took 3+ weeks from beginning to end. Now, just into the 5th month since delivery, the washing machine is down. Electrolux has sent 2 different service companies that diagnosed the problem as a cracked outer drum but both refused to fix it. They both said it is too big a job and the washer should be replaced. Electrolux sent a 3rd company that was scheduled to fix the washer, but showed up only prepared to diagnose the problem. Again, for the 3rd time.

My washing machine stopped worked in less than 3 years. I spent an hour trying to call customer service and kept getting transferred. The last transfer told me I had a 45 minute wait time with no option for a call back. I would NEVER buy any Electrolux appliance as it should not break down the way it did in less than 3 years. Even if I had an extended warranty, I can't get to speak to anyone. The worst customer service I have ever seen.

I purchased EFLS627UTT & EFMC627UTT in May 2020. The dryer motor failed and needed to be replace. I sent Electrolux an email and never heard back from them. I would hope that you would get more than three years out of a new dryer. I would not buy their product again and would recommend you check the reviews for this company before you buy.

We purchased an Electrolux Washing machine model number ELFW7637AW1 from a Lowe's in August 2022. The machine worked fine until February 2023, then it started making an extremely loud, scraping noise several times throughout the cycle. We called to have warranty service done and the first technician came out in early March and order a new solenoid valve. Took another 2 weeks for the part to come in and schedule another appointment. Replaced it and there was no difference.

I purchased the Electrolux set- 4.3 cu ft front load washer with IQ Touch controls and the 8.0 cu ft electric front load dryer with steam feature. The sales person at Appliance World said they loved the unit but I have had too many issues to love anything. Socks and Lint get caught behind the lint filter. When this happens the dryer shuts down and a repair person has to reset the unit. My repair man stated this could cause a fire as the heater unit is there and all that cotton material is resting on it.

This washer is less than two years old. There are only three adults living in the household. The part has been unavailable to fix it for two months, and the company has no idea when it will be available. If I knew this was a Frigidaire brand, I wouldn't have purchased it. The customer service is nonsensical. You wait on the line trying to talk to an actual person only to have them tell you nothing. Long story short, $900 down the drain in less than two years. If my grandparents had this happen over and over with these terrible and unreliable appliances, they would be storming the corporate offices with pitchforks. Do yourself a favor and run away from Electrolux!

On Feb. 27, 2023 we purchased an Electrolux washer Model # ELFW7637AW from the Canadian Appliance Source. The product arrived 4 days later. We were delighted that it came so quickly. It got delivered and installed. But when my husband turned it on, things went awry. The light inside only came on when it was first plugged in, but then it didn't come on again. Then there was an issue with the door. It would not "CLOSE". So the machine did not function at all.

At the end of October, I ordered an Electrolux washer and dryer after reading great reviews and talking to the sales people in the appliance department. I always liked their vacuum cleaners. Phrasing kindly, I had a difficult time with the big chain store's communications and work, and one delivery team for a December 2 delivery (one didn't want to take upstairs and was looking at every excuse not to) and they cancelled my order. When it finally was delivered the January 6th, I heard a strange noise like a saw sound, at the beginning of the cycle. The dryer was fine, except it didn't collect lint. I read that in October 2022, Electrolux was laying off thousands of workers and closing a plant in Anderson, S.C. due to low demand. Was this affecting quality?

Electrolux doesn't honor their warranty. We purchased Electrolux washer to replace our 12 year old Electrolux. Had excessive vibration and thumping after 1 month. Electrolux Warranty sent tech out who said it was normal since Electrolux machines are made "cheaper" now. A few months later, drum broke free and destroyed inside of machine and motor. Electrolux Warranty sent same repair tech out. He told them it wasn't repairable. We spent 1 month of phone calls to Electrolux Warranty requesting they honor warranty and provide a replacement/rebate. Finally, they said they were going to start the process over again with a new repair company so they could get a second opinion and it would be another month at least. We gave up and purchased an LG. We will NEVER buy Electrolux again.

I bought a brand-new washer and dryer and it never worked. It was a lemon and they never honor their warranty. We eventually bought new ones somewhere else. I would never ever buy Electrolux product ever again.

We have an Electrolux dryer for less than 2 years, and it started to make a weird noise, when we contacted the company they simply refused to send a technician as part of the warranty! My advice; stay away from this company or any company that can't stand behind their products and takes responsibility when something goes wrong. It is bad when an appliance breaks after so short time but it is way worse when the company leaves you high and dry rather than stepping in be accountable for it. Simply disgusting!

UPDATED ON 02/15/2023: This is an update for a previous review. I've had 3 service techs come to work on my washer and it's still not working. The last one ordered the electronic board that controls the motor that spins the drum and the motor. Received the board but not the motor. Called twice to A&E Factory Service and was told that the board had shipped but they couldn't provide any info on the motor, the 2nd time was told it was on backorder. Ended up calling the manufacturer and they had the part. A&E never bothered to contact the manufacturer to see if it was available from them. Well, it was. These 2 entities don't talk/communicate with each other. They keep blaming the other and shuffling me back and forth.

Between a refrigerator and a washing machine; both made by Electrolux, and both failing a few months after the warranty expired, I have come to believe that Electrolux deliberately designs their products to fail just outside the warranty range. I strongly recommend that everyone stay away from the garbage that Electrolux sells.

Bought an Electrolux efls627 washer 2 years ago. The main bearing on the tub is already going. Owned LG and Samsung and the bearings went out in 5 years and I thought that was bad. Bought this due to good ratings. Not good for longevity or reliability. Really cheaply built. Most washers now still use clamps to retain hoses so they stay in place and don't leak. Not Electrolux they use wire ties. So you have to cut them off and buy new wire ties to take hoses on and off. The Samsung and LG front load washer had balance weights that were metal or a really hard composite of cement and some kind of resin. Not this crappy Electrolux. It has a poor quality of cement. You have to be careful taking them off while disassembling the washer for fear they will crumble. I bought the washer because it was highly rated. That was due to features and hype.

Our brand new top of the line dryer keeps letting lint get pass the lint trap, creating a fire hazard. Called Electrolux customer service and they sent A&E Factory Appliance Repair to fix it under warranty. A&E ordered some parts and replaced them on the second visit (this did not fix the problem). I then received two bills from A&E for $500. I called Electrolux and said "hey you guys scheduled the repair, it's under warranty, why am I getting bills?". Electrolux said "No problem, we called them and paid the bills, you're good." A month later I get debt collector letters from A&E for the service. I called Electrolux and they said "Well those repairs aren't under warranty, sorry we lied to you, the person on the phone gave you the wrong information." They wouldn't make it right and kept arguing that lint getting past the lint trap is a cosmetic issue. Both A&E and Electrolux are awful to deal with. Stay away.

I purchased 1 1/2 years ago a brand new washer and dryer from Electrolux. The wash machine started rusty looking water and sound like a plane was landing. I picked this wash machine due to it supposedly being quiet. We luckily had an extended warranty, but I am still waiting 2 1/2 months for it to be fixed. The serve man has been out here twice. Once to diagnose, and a 2nd time to fix. When he went to fix the machine with the replacement part, the main tub is defective. I am waiting for the FedEx slow to deliver another new tub. I would NEVER recommend Electrolux or purchase another one. I have always had Maytag and never this issue. The money I have lost having to go to the laundromat while I wait for parts is adding up. Their support is not helpful or understanding.

Washer motherboard was never right even when the washer was new. It randomly switched settings. It finally broke down and we saw nothing but E-11 error messages. Electrolux platinum warranty is garbage - we'll have gone a month without a functioning washer. Communication from Electrolux is garbage - they cancelled our appointment without any notification since they thought the parts had not arrived. They rescheduled it another week out. They will put their responsibilities to you - asked me to remove the dryer from our stackable unit. It's a platinum warranty and I need to do the labor? Seriously? Customer service is a joke. Stay away - or stock up on quarters for the laundry mat, save up your time away from work to wait for the appointments and subsequent anonymous cancellations and hit the protein shakes so you don't throw out your back unstacking the dryer.

After careful research, we purchased an Electrolux washer and dryer to replace 20 year old Maytag units. This was a huge mistake. After just over one year, the washer sounds like it will explode during the rinse cycle. It leaks rust into the tumbler (ruining laundry) and it leaks onto our floor. The service agency assigned by Electrolux reports that the entire tumbler and inside components need to be replaced, and would not guarantee that the washer would operate properly. We are still trying to get Electrolux to step up and stand by their product. After 2 months, we still do not have resolution. Our advice is to steer clear of this brand and its products.

We bought top of the line Electrolux Washer and Dryer. Neither lasted more than 5 years and that’s having multiple repairs. They are expensive and poorly built. I would not recommend these appliances to anyone. I threw them away instead of giving them so another family wouldn’t waste their money. Horrible!

1st brand new dryer stopped working after first load. No warranty service available for our area so Electrolux replaced with a new dryer. Second one making awful grinding noise. Both installers looked at each other and said "I guess this one doesn't work either". Now have to request a third? Would rather have my money back and buy something else.

I inherited the Electrolux perfect steam dryer when I bought my home in 2018. This thing was always loud but it got to the point that you couldn’t even hear the TV in the other room and it would bang around. I had a repair man out who showed me that a ton of lint built up inside and causes the thing to run off balance. It’s important to note that I clean the lint trap with every cycle and this still happened. I do have 4 children so I do a ton of laundry. It was working perfectly for 3 months and now the noise is starting again. I am so upset that I’d have to pay another $300 to have this thing serviced again after only three months. The entire machine needs to come apart to do this.

Received our brand new Electrolux washer and dryer and the dryer made a clunking noise right when we got it. Electrolux offered to have it fixed but wouldn’t be for 3 months (and the sound is really loud when running so very annoying), Costco offered to replace the unit so we did that. Just got the new one today and it does the exact same thing if not worse. Now it’s going to be another week until we get a new one again and I have a feeling it will do the same thing. Seems like the side of the unit gets a bit dented in during delivery and then the drum scrapes against it.

It is impossible to clean the holes and grooves in the gasket and the part of the drum I can reach. I am retired. I would need the grip strength of an acrobat to pull the gasket out enough to clean it and it is impossible to clean all the small holes with a Qtip although that's our only recourse. We have tried various cleaning products with minimal success. I have pictures of Qtips covered with black mold and/or soap residue. Finally there is no provision in this washer to trap pet hair. It is necessary to pull back the gasket and clean it with a cloth. Our clothes smell moldy once they are dry. The Qtips come out black no matter how many times we have cleaned this washer. Large items like bed sheets come out in a knotted mess.

Ordered part for my new, two month old dishwasher machine, a machine that was broke down and was told that this part is out of warranty! Only two weeks old dishwasher machine!! I paid online and service guy promised to deliver the part in one week, I called in one week, the part was not even in warehouse yet, promised in one week more, called again and service lady sent me to wait for more than two weeks from now! Everyone who answered to me lied. I am shocked by the service of this company!

My Electrolux dryer is relatively new…Approx. 3 1/2 yrs. I like the machine but the control board and “door closed“ switch failed. It’s a pricey repair....Doesn’t anything last anymore? I hoped this product would be different. Model # EFME617STTO

I purchased a Electrolux washer & dryer pre Covid. After 6 months Lowe's agrees to deliver and set up. Hardly another 6 months lapsed when mold blackens the door bellow despite following Electrolux recommendation. Continued to worsen. Electrolux support say ''just out of warranty'' - your problem now. I wish I kept the old Kenmore.

Terrible experience!!!! I am very, very disappointed with the breakdown of my Electrolux washing machine purchased from Home Depot in Newmarket Ontario Sept 2021. Three months after purchasing the washer, the internal filter clogged up. I had to call a repairman in to open up the machine to clean the filter for me. All other machines have the filter accessible by the home owner on the front of the washer. This is a serious design flaw. The dryer also has a design flaw in that small items get stuck on top of the filter, stopping the exhaust. This stops the exhaust air and the clothes don't dry. This is a serious design error. The newer model has a sloped filter so the clothes aren't trapped. But the washer has been the most problematic. After five months, the washer door locked at the end of a cycle and could not be opened. But the message was "Close Door."

My Electrolux dryer is less than 2 years old and to date I have been without a dryer waiting for repairs for over four months. Neither Trail Appliances nor Electrolux are standing behind their warranty. Dec 5, I received a call from Trail Service who said the major mother board of the dryer would not be available until Feb 15th. I said that was not acceptable and requested that they contact Electrolux to replace the dryer. They refused and told me I had to work with Electrolux.

OUr washer is just over 2 years old, we take very good care of it etc. 3 months ago the water inlet valve went and we had to order a new one. Well lo and behold, you CANNOT get PARTS for these stupid appliances!!! We keep getting told 6 weeks, and when 6 weeks is up we get told another 6 weeks and it's been going on for a bit. I have also had a few friends who waited almost a year for parts, and Electrolux just says they don't keep parts in their factories. They are a scam company.

The washer does not have a water filter that is accessible from the front. I had to get a service call to get a technician to open up the machine and clear the filter. Electrolux made this change in the location of the filter to make more money from service calls. I was charged twice the regular price ($500) because it was a stacked washer/dryer setup and they needed two technicians to lift the dryer off. Did I ever get taken ... never again.

I purchased a stacked Electrolux EFLW317TiW2 washer dryer. It has never run more than 90 days in a row without a costly breakdown. The washer has had over 2000.00 in repairs covered by Electrolux and now it needs another 1200.00 repair so far Electrolux has not offered any assistance with the latest repair. I have many rental units and have been replacing washer dryer on an on going basis. No more Frigidaire/Electrolux. I am done with them and advised all building superintendents to only purchase Maytag.

We purchased an Electrolux EFLS627UIW washer Jan 2019. The recirculation pump was replaced Aug 2021, and is making the same noise now, 5 months later. We have a black grime buildup in the gasket that the monthly cleaning cycle does not address and it is near impossible to clean it by hand. I would not recommend this washer at all. It seems Electrolux didn't reengineering after the last lawsuit to correct this mold problem. I'll be selling this machine asap and buying another Samsung.

I purchased our unit about a year ago, it does not require ventilation so I was unsure what to expect. Turned out to be a great investment, the washer spins so fast on the rinse cycle that you could actually air dry most of your clothes in a timely manner. The dryer is self ventilating so it does blow warm air into the room it is situated in, so in very hot weather I could see that being an issue. I live in Tucson AZ so I'm no stranger to warm weather, even so it's really not that bad if you have an AC going, or willing to hang your clothes on a rack/line. Otherwise it's a great set, I put essential oils in the dryer when doing loads sometimes and it freshens up the house! If anything changes I'll update the review.

I bought an Electrolux washer and dryer, not even two years old, washer stopped working, followed repair protocol for a E11 signal, replaced 500.$ of new parts, still not working. Company declines any responsibility, tells me I will have to pay for my own repairs, and that is too bad for me! Offered a rebate if I wanted to buy a new machine! Can't believe this Electrolux fraud, stay away, I am outraged with them and strongly recommend to steer away from Electrolux.

I have owned two sets of Electrolux Washers and Dryers and have the same problems with both sets. The dryer went out within 3 years of purchase. Both times, I supposedly had a warranty that was to last up to 3 years for parts. I called two weeks ago with the Platinum Star Warranty certificate in hand for this latest set. The service department was unable to find a service provider in my area initially and elevated the issue to another department who in turn was supposed to call me back with a resolution. I also suggested during the call that maybe they could just send us the part since we had an error code indicating that the problem was with the control board. I was told they could not do that until THEY determined what the issue was. Needless to say no one called me back.

Four-year-old Electrolux washer (LuxCare Wash and Smart Boost) and dryer were in a house I purchased. My 10+ year old appliances in the previous house did a better job and had more choice in the controls. The washer doesn't allow me to decide which spin and soil settings I want with cold water, for instance. The dryer never cools off during the last few minutes; clothes come out warm and damp. Low heat might as well be no heat--I have quite a few things that are supposed to be dried on low but take hours in this machine. Again, my choices are dictated by what's already programmed in. I look forward to the day when I can buy new appliances and would never recommend this brand to anyone.

Going on 85 days without the use of a washer purchased in March 2021. Clothes are locked inside, E21 flashes. 4 repairman have worked on it, 3 sent from Electrolux. Electrolux is hard to get hold of and does not want to address the problem! They scheduled another worker to look at it on 9/20. Washer turned itself on, locked door and flooded laundry room, leaked to cellar below. Room and washer reeks of stagnant water, clothes have been ruined. Need Electrolux to make it right and replace this lemon of a machine!

We purchased this washer/dryer stacking set in 2018. The rubber seal on the door of this front loading washer is now filler with mold. The seal is designed so water gets trapped in the folds of the rubber seal. The interior of the seal is difficult access or clean. We were not aware at the time of purchase that Electrolux has a history of producing washers with this problem and that they have consistently refused to offer repairs or rebates. (Google Electrolux + mold.)

We have the Electrolux ELFW4222AW washer, it is 8 months old, it displayed 2 different codes, 1 code the instructions in the manual are to call for service, the other code was for not draining and we corrected this ourselves by cleaning the pump filter, the other code relates to flooding and requires a service call. You can phone the 800 # but you can't get through to a person, so we emailed twice and auto reply states someone will get to you in 3 business days. No contact after 8 days, needless to say this will be my last Electrolux/Frigidaire appliance.

The electronic components were defective and the dryer didn't work after 18 months. They sent service people out 4 times, none of whom could fix the problem. When you call them, their customer service people keep transferring you to someone else. Nobody you talk to has the least interest in solving your problem, only getting rid of you. Their protocols don't permit you to ever talk to a supervisor. We have been without a dryer for over a month. We have given up and will replace the dryer.

We purchased top/bottom high end Electrolux washer and dryer, sold as no-shake good for second floor use. From the beginning, the spin cycle shook the house. The washer required 2 repair visits in the first year. But the real problem was year 2 when the dryer steam valve failed and water poured out overnight. By the morning, the brand new second floor flooring where it was installed was ruined, the kitchen ceiling underneath had partially collapsed and the kitchen floor was ruined. There was $35,000 of damage because we had just finished renovating the kitchen the year before. We called Electrolux which is impossible to reach. We had 40-50 minute online waits, promises by them to call back, and then nothing. I would never again buy Electrolux products.

I have had my Electrolux washer and dryer for approximately 5 years now. About a year later, I had to have my first repair when the lint trap filled up and there is no way to clean it out without tearing the washer apart because there is no exterior access panel. Don't ever buy a washer without an exterior access panel to the lint trap. It cost me $300 to have someone come out and tear the washer apart just to clean the lint trap. At about 3 years old, my display unit shorted out, and every now and then it will display something and then go out again. If I bang on the display, it flickers, so I know it is just shorted out. I didn't have the money to get that fixed and the washer still worked so I just used it the way it was, but I could not get to any of the specialty functions and that is where the function to clean my washer is.

Machine broke, its is in service centre for past 17 days. Today they're telling me they need 10 more working days excluding Saturdays to check the prob. That's 1 month with no replacement machine. Customer service is changing story and won't allow me to talk to anyone who can help.

Manufacturing defect - NOT corrected. DO NOT BUY. I bought this dryer, with its sister washer, at Lowe's in New Westminster in mid-March. Within ten days (and fewer than ten loads), the dryer started to make a clicking/knocking noise. I checked Electrolux online, and they stated that it may be a clogged blower - that is, lint has gone through to the blower and is causing it to malfunction. I had installed a new vent system for it (direct solid steel, not a coil vent which you are advised to not use), and the outgoing air only travels two feet to the exhaust; thus it was not an improper exhaust problem.

I am beyond angry! I purchased an Electrolux washer dryer stacked system April 20th last year. July 2nd, the dryer quit spinning. Direct Appliance (where I purchased them) was called, they came out July 6th. It was determined that they clothes were getting stuck between the long fin (bad design and the front of the dryer). They determined they needed to replace the fin, belt and back panel (due to it being burnt). They could not get parts until I called Electrolux and explained. Electrolux shipped me the parts, and Direct Appliance fixed the dryer on July 21st 2020.

Purchased the washing machine new in 2015. Began making a loud banging noise recently during the spin cycle. It almost appeared to be out of balance. We took the machine apart and thought the problem might be with worn shock absorbers so we replaced them at a cost of $184 (not counting our labor). Put it back together and that did not solve the problem. Explored deeper and found that the cast metal spider support for the drum had a cracked arm. The parts would cost about $400 so we decided to buy a new Maytag and scrap the Electrolux. It was only 5 years - 8 months old. We will not be buying another Electrolux and recommend avoiding this manufacturer.

I bought a new set of Electrolux front loading washer and dryer. Never again. The dryer is supposed to be top of the lone and it has been nothing but trouble. It burns your clothes or doesn’t dry. Had it serviced, they keep replacing parts and it hasn’t made any difference. At this point they are going to the scrapyard after a year. Save yourself the headache and STAY AWAY from this brand. The company doesn’t support the products very well. They just want you to buy extended warranties.

I have had the Electrolux dryer less than 3 years and it is still under warranty. The dryer has been out for over a month and the repair tech has been here 3 times. He has replaced every part in the dryer with the exception of 1. The remaining new part is sitting in my living room waiting on the repair tech to make his 4th visit when Electrolux can actually get him to return. I have never not had a dryer repaired on the 1st visit and this is now going on the 4th visit. I don't believe Electrolux is even capable at this point. DO NOT BUY AN ELECTROLUX UNLESS YOU CAN GO WITHOUT A DRYER FOR 2 MONTHS! I owned a Bosch previously and never had a repair that they couldn't fix.

So after having to refuse 4 of these malfunctioning dryers and forced to keep the matching washer we are extremely disappointed in Electrolux. The first dryer never powered on, so we paid an electrician to come out and check the power outlet which turned out to be fine. We also had the power company come and check the incoming line to the house which we were told was very good. The second dryer came a week later and had an error code when delivery guys turned it on and it couldn’t be cleared. We sent the second dryer back. At this point we had our doubts and wanted to return the washer, but it had been more than 48 hours and we were told it would not be possible. The third dryer showed up a week afterwards and it also had an error code so we sent it back.

I moved into my new home and so I bought a new Electrolux washer and dryer, giving away my 30-year old trusty washer and dryer that I think cost me around $150 30 years ago and has never had a problem.. Oh I guess the Heating element went out in my dryer at some point down the line and that's it. I've discovered that things are not made well these days and Electrolux makes that a true statement.. After five years of owning my electrolux the main circuit board went out. The washer had never been moved from the spot where they first installed it and I probably only do one load of laundry every 3 days. The technician had me call to see if they would give me a break and they said that they would give me 50% off on the part and that's it.

I hate my Electrolux dryer - EFME617SIW. If I dry a full load, it's fine, but if I dry sheets or a small load of t-shirts, it's awful. Sheets completely ball up into each other, even with dryer balls and tennis balls. Shirts get caught in the ledge at the front of the door and wrinkle terribly. I had a service call - nothing they could do about it. I even put a level on the top of the dryer, thinking that maybe it was pitched forward - it is perfectly even. Has anyone else had this issue and if so, please share how you were able to solve it. I'm so frustrated!

I purchased my Electrolux Washing Machine (model EFLS627-UTT) in April 2019 and subsequently started noticing bleach stains on some of my items. I initially thought I had accidentally put a colored item in with the bleach load so chalked it up to my mistake. Then it happened again and again and I was being VERY careful that all items were white when I used bleach. So in July 2020 I called the store where I purchased the machine. They came out and as I suspected said they couldn't find anything but they suggested that after I do a bleach load to take the drawer out where the bleach goes and rinse it out. Additionally, if I want to be super careful they said I could do a load afterwards with rags or something that I don't care about. On top of this I could do a 15 fast wash or spin cycle.

I bought Electrolux washer, It is working okay but the washer easily developed disgusting molds especially in the rubber seal and one of the water outlet which I believe where recycling water comes out. I always clean my washer every week because I don’t like seeing molds. I don’t think the recycling of water in this machine is helping to save water when you see a disgusting filthy slime on water outlet.

Purchased top of the line Electrolux washer December 2018. Leaking water. Had boot, door hinge, glass, door lock all replaced. Still leaking water. No one from Electrolux has the decency to return emails and phone calls. Would not recommend this overpriced machine.

This is the worst washer I've ever owned! After a couple of months I noticed my clothes were becoming dingy. I added an extra rinse to every wash which helped a little, but not much. You have to remove the whole dispenser unit after every wash and manually empty it, because it does not drain. It will not spin fast unless the load is perfectly balanced, so forget about washing even small throw rugs.

I would never purchase a product from this company again, poor short lifespan product. Terrible support. The core part, squirrel cage fan fails, is very expensive to get repaired and fails again. Save the stress, buy somewhere else.

We purchased an Electrolux dryer from Home Depot last February (2020). Since our purchase, we’ve had 5 service calls for this thing. They have yet to replace it or offer a refund. So disappointed in this company. Today the customer service rep said she didn’t know why it hadn’t been submitted up for a replacement. We aren’t rich and are unable to purchase another one at this time. Hopefully, they will resolve this because it can’t be cheaper for them to continue replacing it for the next two years.

I have had to get my Electrolux dryer repaired twice since I bought it in 2018. It still made a lot of noise, but it worked after the second repair. I checked on the washer Thanksgiving day and the steam unite in the dryer was gushing water. At least two gallons had collected in the bottom of the drum and the overflow filled the drawer below and ran onto the floor. A dryer did this! Thankfully I was at home. Tossing the damn thing and trying another brand.

I purchased the Electrolux Perfect Steam Front Load Washer with Lux Care in 2016 after reading positive reviews across many websites, I now wish I had read them on this site. I replaced a set of 11 year old Whirlpool front load machines that were far quieter and gave me good performance for many years. This machine started out noisy on the spin cycle, then started jumping all over and now when it spins it makes a whiney sound when starting up. I had a tech come out last year and after spending another $300 was told the machine was level and operating as it should - he said it was normal that it jumped around and was loud.

No exaggerating, I have had 10 service calls in 9 mos. Bought in November 2019, installed early January. The softener dispenser quit about third time we used it. Didn't buy on Amazon, wish I did then I could see the 1 star reviews, called Sears. Sent out someone to repair under warranty. They said they could not. It was stacked... By the way the dryer sucks too but the washer is so much worse. Third person that came out replaced all of the dispenser thingy in March. One month of use and it failed again. Okay so my 800 washer doesn't dispenser the softener. Irritating but livable. Then slowly the soap dispenser quit emptying all the way.

I recently purchased a washer dryer. The dryer never worked properly-- saying it needed the lint removed even if it had just been cleaned and was empty. When I finally called (the pandemic had me a bit tied up), I was told it was out of warranty so I bought a two-year service contract and it's been nothing but misery! No one can fix the problem so the dryer times out after a few minutes. You've got to pull out the lint trap and try again. It runs for a few more minutes and then starts beeping. Oh, if you don't hear the beep and leave it there for a while your clothes then stink! The first service company said they couldn't help.

In June 2019 I bought an Electrolux washer model EFLS210TIW00 and dryer model EFDC210TIW00 from Costco with 2 years warranty. The dryer broke down in June 2020. Costco referred me to Electrolux and Electrolux referred me to one of their service contractors. The service contractor replaced the condensate pump and the heater but the dryer is still not working. I have been taking my laundry to laundromat for 8 full weeks. Electrolux have refused to replace the dryer, because they still think it is repairable. Now the service contractor is suspecting a third part to be replaced, which is the control board. Electrolux have refused to replace the dryer, because they still think it is repairable. Very poor product and very unprofessional costumer service.

We bought our Electrolux washer in December 2019. We have been pleased with the many options and quality with the exception of mold and mildew forming so quickly in the folds of the drum area. I tried bleach and also mold/mildew remover, and it did not work. So I ordered a new part which I had to pay for because it wasn’t covered under warranty. We only had the Electrolux washer for 7 months and this happened already.

I bought an Electrolux dryer from ABT in late 2015. The dryer has required service a few times, and now the boards need to be replaced. With service charges, the replacement of the boards will cost almost as much as the amount I paid for the dryer.

Wash machine is less than 90 days old. Year in the seal appeared. Called for repair. Customer service set up appointment to have repair man fix. Told me he’d be there on July 1st. Never showed up! Called customer service again, evidently the woman I spoke with days prior didn’t even bother to schedule a time with the repairman. No record of an appointment at all. Earliest day to fix is the 13th! Three weeks without a wash machine!! NEVER AGAIN! 90 day old machine shouldn’t need ANYTHING FIXED! Worst customer service I have ever encountered!

I bought my Electrolux front loading washer four years ago based on the recommendation of the owner of the privately owned appliance store we have shopped at for 25 years and have been very pleased since the new Kenmore Elites are no good anymore (obviously we didn't buy those there). It cleans my clothes very well and I like the way that the soap, etc, gets mixed before it goes into the tub. Like every other front loader I have tried, there are times with a very small load where it doesn't drain well, but we don't do those as a rule, so it's not been a big problem.

We purchased an Electrolux large capacity washer and dryer. These machines as per sales are the top of the line for size and quality. All this means is they were expensive. The day the washer and dryer arrived the delivery company trialed the washer. They removed the washer on delivery day as the washer was not working. Several weeks later (we are a family of six without a washer) a new washer arrived. The machine is just over a year old and we have had it fixed a multiple times. Each time it was a different problem and we had two different companies come and repair the machine. I was without a washer for 2 months during Covid and I am a front line work, who finally had to go and purchase an used washer until the machine could be fixed as all Laundromats were closed. As of right now I am still waiting for my washer to be fixed. I do not recommend buying Electrolux products.

I love my Electrolux washer. No problem over a three year period so far. It does a great job on washing all our item from delicate to heavy duty. Especially love the fast sanitize cycle which does a great job with a shorter cycle than the full sanitize.

I cannot believe what I have had happen with Electrolux. Apparently common courtesy and customer consideration have become relics of the past to Electrolux. I bought an Electrolux dryer, Model #?EFME617?STT0, in September of 2017 and the motor burned out on it this weekend, barely 2-1/2 years old. I contacted Electrolux to see what they could do about it and was met with some of the rudest, most condescending customer service I have ever come across. The customer service agent, "Bethany", refused to even allow me to speak to anyone else!

Electrolux products AND customer service deserve ZERO stars. The WORST product I've purchased. I bought a stackable Electrolux washer and dryer set February 15, 2020. 2 days later the dryer started buzzing, clean lint filter. Only thing, lint filter was completely empty. By the morning of day 3, Home Depot informed me that there was a 2 day return policy. I had to call Electrolux/ Frigidaire. They have replaced parts three times and I feel like I bought a janky bootleg dryer. I called the customer service and they want to replace the parts again. Even though this dryer is clearly defective, Electrolux is doing nothing to remedy the problem and is not taking any responsibility for a defective and useless LEMON that they have sold us. DO NOT BUY ANYTHING FROM ELECTROLUX. The worst appliance purchase yet.

Clothes come out really clean and have Never experienced any damage to items washed. The wash cycle time seems appropriate. I rely on the signal to alert cycle complete. Unless I overload clothes are not unduly wrinkled.

The machine has worked very well for many years with only one breakdown. I would recommend the brand to anyone. It has performed very well and good. Thank you. I like the matching dryer also and recommend.

I love this washing machine. It has everything needed to make washing easy. The XL capacity drum allows me to do as much or as little laundry as needed. The delicate cycle has never ruined any of my good clothing or undergarments, the clean cycle makes it easy to clean every few months.

I wanted a very simple and basic machine; wasn't looking for lots of "bells & whistles" - features that I would pay for but never use. I found it in the Electrolux. It has the cycles I need, the wash temperatures I want, is easy to use, efficient, and I plain love it!

Experience with a 2019 model Electrolux front load washer has been very positive. It is relatively quiet, much quieter than the top load it replaced. It also provides a door that can be switched from conventional orientation of opening to the left to open on the right. Clothes are cleaner than with the top load washer it replaced and water consumption is a fraction of what it was. And the spin cycles seem to always be very well balanced without manual intervention. So far it hasn’t had any reliability issues and were I to buy a new machine, I would look to Electrolux first.

The Electrolux stackable washer/dryer is energy efficient and water efficient to save you money. I live above someone so an important feature was that it is also quiet. It is front loading, so there is a lot of room to do everything from a comforter to towels to dog blankets. My laundry room doesn’t vent to the outside, so it can get heated in the little closet. The Electrolux has an auto-shut off so it doesn’t overheat on you. I can’t complain in the two years I have had it.

I have a 10+ year old Electrolux Washer. Great wash choices and performance. We LOVE IT! I would highly recommend the brand. Very reliable, great quality machines. I have the matching dryer also.

It has never cleaned my clothes properly, it never drains properly, it wrinkles everything terribly and the steam function *adds* lint not removes wrinkles. I spend an hour per month cleaning lint from behind the flange and within the flange.

Electrolux front loader is sturdy and dependable. Commercial size capacity for big loads - even my bedspread. You can customize the selections to fit each load. Max spin cycle section cuts down drying time AND it's quiet.

Updated on 04/11/2020: In an earlier review, I mistakenly said that the problems began in March 2019 and should have said March 2020. The machine was less than 2 years old so it was beyond the 1 year warranty and we did not purchase an extended warranty.

Excellent Performance since Sept 2016. I love my Electrolux washer and dryer. They had a slight learning curve for me as they are my first digital and front load. They fit beautifully in my closet side by side but I believe they are stackable too. I have never had an issue and my clothes are treated gently by these machines. Google sent me here when I asked about getting a warranty since they are almost 4 years old. When I read some of the negative reviews I had to speak up. I guess only people with issues want to vent. If there isn’t a problem we don’t need to complain.

I am disabled. I bought a Electrolux dryer, 6 months ago. The dryer caught fire because of faulty electrical in the dryer. The fire almost melted the dryer. And the fire and smoke were so bad I could not breathe. Fire dept gave me oxygen and said the unit was faulty. I called Electrolux, they said to call a lawyer and won't replace it. I can't give them a serial number because it burned up in the fire. So they said since no record of it they don't have to replace it... and didn't care that was disabled. I have nowhere to turn.

We purchased an Electrolux front load washer & dryer a little over a year ago after being sold on the fact that the quality is top of of the line... It is 18 mos old and we had water all over our floor one morning and it had filled up with water. The door was locked and we could smell something burning. When we tried to open the door, there were lights blinking and it it shut down/wouldn't turn on/off. We unplugged it and called Warners' Stellian where we purchased.

So happy that I stumbled upon this site. I purchased an Electrolux Front load washer (627) in Oct, 2018, after doing my research and checking reviews. On Feb 8th, 2020, I washed a small load and the washer would spin, but not enough to expel water from my clothes. I reset and it worked fine. The next load worked ok, then I put in another load. Well, all of a sudd3n there was a banging noise coming out of the machine. I immediately stopped the machine and called Electrolux. A technician was scheduled for 5 days later. This was on Feb 12th. Parts were under warranty, but the service call would cost me $300.00.

Rubber gaskets leaking at the solenoid and the company won’t sell the $3 part. Only wants to sell the whole housing with four solenoids and a bunch of other plastic components for $151.00. Also a similar situation with the main bearing. They won’t sell the main seal and bearing. They insist on selling the entire drum for $350.00. Other manufacturers sell these parts separately. But the worst thing I discovered is when I removed the gasket it had a part number stamped on it and is made by another appliance company and is available from the competition! This corporate policy seems to me to be wasteful and greedy. Never again will I buy from this company again.

I purchased a front loader Electolux/Frigidaire washer and stackable dryer on May 24, 2017. This week the washer started making a grinding noise during the spin cycle. A service man states the main bearing is ruined and will cost as much for parts and service as the washer is worth. But, the real kicker is that the dryer is attached and a replacement washer will not line up so we are now looking at a washer and dryer costing more than 2,000.00. A call to Electrolux and they are willing to discount the parts by 20%. This is terrible that we are filling our land fill with new appliances and costing families a fortune to buy junk manufactured in Mexico. I have been told almost all washers are now made in Mexico. Are we not thrilled with free trade.

I bought the high end Electrolux washing machine model EFLS517SIW just over two and a half years ago. It started making noises, and when I called Electrolux customer service I was told that because I did not purchase the extended warranty, I was out of luck. Then I was told it would take a month to get a repairman scheduled to look at it. I had an independent appliance repair service out and they told me the bearing had gone bad. I was told there was no reason this should happen. It will cost more to fix than to replace. Hence, I give this product one star. $800 down the drain!

We had a washing machine delivered over a month ago which leaked the moment it was hooked up. We called and emailed Electrolux and they would not replace the machine and sent a repair person to look at it. The repair person came and one of the pumps leaked and had caulking on it like it was a used pump that was installed in a new machine. It was replaced and the machine still leaked because one of the other pumps also had a crack. We have had the machines for a month and we still don't have a machine that works.

Do not buy appliances from this company. They do not stand behind their products. They sold me a washer with five defective parts including the pump and motor and still would not replace it. They only use a few repair persons or you wait for months for the repair to a new defective appliance. A totally bad experience!!

We bought Electrolux washer and dryer from Famous Tate in Tampa FL 2 years ago on the guidance of our sales associate. These "super quiet high end appliances" are suppose to be the "best" on the market. HA! We've had the repair guy out once after fighting with Famous Tate that even though the appliance were bought up front for our new home, that we didn't move in until months later and then began using them to wash/dry clothes. The service gentleman replaced some bearings and then a few months go by and now it is worse than ever. I can only do laundry during the day because it will wake the kids up. My husband found a way to damper the noise of our costly dryer.... A roll of paper towels in between the washer and dryer. Thanks for all of your support with this "high end" lemon Famous Tate! So glad you stand behind the products you sell! To all potential customers.... Stay away.

Just called the service tech for the third time in three years. This dryer just limps along. It is better than hang drying your laundry but I know you can do better. Avoid this machine unless you are getting it for free. From what I understand the main flaw is the lint trap. The lint trap does not trap the lint. It builds up in the drum somewhere. Overtime the noise becomes deafening. The tech was just here last Thursday, he recommended buying an air compressor to force the lint through periodically.

I purchased these appliances in August of 2016. In less than 6 weeks I had to have a repairman come and fix the gasket on the dryer door and replace the detergent dispenser on the washer. That was just the beginning! There were multiple calls for the same gasket on dryer plus a hose on the washer. The water pump goes out on occasion with a service code of E13 but the tech refused to replace it unless he saw it happen.

I would not waste my time on these appliances. I have trashed mine after two years. They do not live up to the hype. I purchased these from Sears and purchased the extended warranty. It takes a long time to get them serviced. The door leaked, clothes get caught in the filter in the dryer and twist and are hard to get undone. The washer finally would not spin and the steamer leaked in to the dryer and would not dry my clothes. Bad product.

Within 3 years have had 7 repair calls..It takes a week to schedule a repair person, who never has the parts on hand so it requires another week to get parts, reschedule and hopefully fixed. All repairs have been done under warranty and extended warranty (thank god I got the extension). The service call center is nice enough as long as there is no problem. If a problem occurs they are of no use. The last occurrence is the pump going out leaving a washer full of water and clothes. 4 days to get an Electrolux repair person out who can't fix the washer nor can he get the door opened to at least drain it. The repair person told us he would be back in two weeks leaving the washer full. Stonewalled by customer service. I have filed a complaint with Consumer Affairs California.

I purchased a 500 series model washer in February and now in September it is not working- apparently a problem w/ the computer, I will not know for another four days (when the repair person is scheduled to come). From this experience I would be very concerned about the reliability of this brand. When it works the machine does clean the clothes well. Just be aware that the brand may not be reliable. After 7 months and not heavy use I would not expect problems.

We bought an Electrolux Series 5 Washing machine in April of 2019. It worked beautifully for 2.5 months. Now no hot water or warm water goes into the machine no matter what cycle you choose. I called Electrolux which is owned by Frigidaire and they sent out a "certified" Electrolux repairman. He worked on the machine for over an hour and finally told me it need a new control board. After 10 days and not hearing from anyone I called both Electrolux and the repair folks for an update, came out but in the control board - still no hot or warm water.

I have had my Electrolux washer and dryer set for only 2 years and I am trashing the dryer. I had parts replaced last year under warranty, but the same parts failed this year. It will cost me $450 to repair it and the technician didn't think the repair would last more than a year or two. The squeaking and rattling are driving me nuts.

Pauses and powers down midcycle. Company keeps sending out techs to find a faulty part but refuses to share previous tech and parts already replaced details. Time on warranty is quickly running out for an expensive purchase like this. You definitely do not get what you pay for. My previous Kenmore set ran for 20 years.

We have had 3 different parts break on our gas dryer, and we have only had it 6 months. The company has been good about sending people out to fix it, but they are required to since it's under warranty. The warranty is about to expire, and we are nervous. $300 to extend the warranty, but a new machine is $700. We have buyers remorse.

Super easy to use. Love "Nest-type" dial to selection options. Love spin dry. Love appearance. However, I would find it highly improbable one could place a stacked unit on a second floor without vibration. Steam option great in dryer, but unnecessary in washer (although I have a steam model for both appliances).

They are HE and front loading. I couldn’t be any more pleased with the condition of anything I want to wash or dry. When I found the Electrolux brand, I was sold. They are a very old and reliable brand in vacuums. I knew I would be pleased owning other appliances of theirs.

Machine does not live up to hype to get things clean. Does not ever seem to have enough water in cycle to clean clothes. Has eaten clothes due to pounding of clothes in tumble: zippers or catches rip articles, create holes.

The Electrolux is a beautiful set in my opinion. It does a very good job so far but I have only owned them for 3 weeks now. I like the touch button on-off and the different settings are easy to read. Overall I like the set.

sell for me, large drum size (for a single person?) and promised I could exchange if it wasn't right. It arrived as a set. From day 1 I regretted this purchase. But because it fit and was on sale I bought it and after the first exchange and a trip from "Head of Service" with more promises- never put into writing as promised, later denied then reneged upon, I'm stuck. The "Energy Saving" feature is a joke when every load must be especially washed and rinsed twice. TODAY I must call in an outside service tech - now it won't spin after rinse.

This is the best front loader washer we have ever used, we replaced our Whirlpool Duet after 13 years of use. The Electrolux out cleans and outperforms by a very large margin. The secret it seems is that it premixes the water and detergent before it enters the cleaning drum. Wow, less soap is used and cleaner clothes.

I purchased an Electrolux Dryer a few months ago and it worked well, until it broke! I have been waiting for about 1 month to have it fixed, yes 1 month. It is obviously still under warranty. The parts are not on backorder. The company they use to service their appliances initially told me it would be a max of two weeks and now it looks like another two weeks. Electrolux finally agreed to ship me the part directly. Now their service company won't put me on the schedule until the part arrives, meaning that I will have to wait another week once I even have the part. I will never, never, never, never ever purchase another Electrolux.