Compass Real Estate Reviews

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About Compass Real Estate

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Compass is a real estate company with a network of offices across the United States. It launched in 2012 and operates in 67 different markets. Compass has more than 300 offices and 25,000 agents nationwide. In its efforts to help customers buy and sell homes, the company is developing a real estate platform to bring the industry up to speed in this advanced digital era.

Pros
  • Office locations in many states
  • Concierge program
  • Digital platform
Cons
  • Not available in all states

What is Compass?

Compass is a real estate company that also considers itself a tech innovator. The company is building a modern platform for real estate professionals and their customers to simplify the homebuying and selling process. With offices in 67 key markets across the United States, Compass works with both buyers and sellers. It is a full-service company headquartered in New York City and founded in 2012.

How does Compass work?

Compass works with both buyers and sellers in the real estate space. The company’s buyer’s agents assist customers looking to purchase a property. In this capacity agents do everything from sharing relevant listings to guiding customers through the buying process from start to finish.

Its listing agents represent customers who are the sellers in a real estate transaction. One notable feature of Compass is its Concierge program, which provides interest-free money upfront for services that can improve the value of your home. These may include the following:

  • Staging
  • Deep cleaning
  • Landscaping
  • Interior and exterior painting
  • Roof repair
  • Pest control
  • Interior improvements

You can work with your Compass agent to figure out which services would increase your home value most and budget for the work. You then pay Compass back once your home sells, your end your listing agreement or 12 months pass.

Compass pricing

Compass agents’ commissions vary depending on the region in which they work. The company doesn’t display commission rates on its website. If you are interested in working with a Compass agent, contact an office to learn about the rates. It’s also helpful to keep in mind commission is negotiable. This is because there aren’t federal or state laws in place surrounding these rates.

Compass FAQ

Who owns Compass?

Compass is a publicly traded company with shares traded on the New York Stock Exchange. Robert Reffkin is the founder, chairman and CEO.

Why do agents go to Compass?

Agents like Compass because of the company’s interest in advancing technological tools for the real estate industry. The goal is to simplify the transaction process for both professionals and their customers.

Is Compass Realty in trouble?

In June 2022, Compass announced it would be reducing its workforce by 10%, attributing the cut to slowing economic growth, according to CNBC.

Is Compass a good company?

Compass has a large network of agents across the U.S., along with a leading-edge technology platform, and its Concierge service, which aids sellers in making home improvements, can be very appealing to customers. If you live in one of the states where Compass operates, it’s a good idea to reach out and learn more information about how it can help you purchase or sell a home.

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Compass Real Estate Reviews

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    How do I know I can trust these reviews about Compass?
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    Page 1 Reviews 0 - 10
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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTransparencyCommunicationHonesty & Transparency

    Reviewed March 30, 2026

    Our experience selling our home with Jackie was beyond frustrating. What should have been an exciting process turned into an absolute nightmare. Throughout the sale, we were repeatedly pressured into costly repairs and extra work that we were told were “necessary.” After feeling uneasy about how everything was being handled, we got second opinions from technicians, and it became clear that much of the additional work being quoted was not actually needed. We later learned the quotes were being guided based on what Jackie was discussing with the buyer, which made the entire situation feel very unfair and misleading.

    The constant added expenses, poor communication, and lack of professionalism made an already stressful process so much worse. As sellers, we felt nickel-and-dimed every step of the way instead of properly represented. Selling a home is stressful enough—you need someone trustworthy, transparent, and truly working in your best interest. Unfortunately, that was not our experience here. I would strongly encourage other sellers to do their homework before choosing to work with her.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRatesTransparencyCommunicationHonesty & Transparency

    Reviewed March 21, 2026

    Our experience working with this Compass listing agent. Zulleyma **, was extremely disappointing and raised serious concerns about transparency and professional ethics in the transaction. We submitted a full-price offer at asking, which was accepted, and we proceeded in good faith by scheduling and paying for an inspection. Throughout this time, we were never informed that other offers were still being considered or that we were in a multiple-offer situation. After several days of no communication, we were suddenly told the sellers were moving forward with another offer, and we were not given a fair opportunity to counter or submit a best and final offer.

    Real estate transactions rely on transparency, communication, and adherence to professional ethics. The way this situation was handled lacked transparency and did not reflect the level of professionalism one would expect when dealing with a brokerage like Compass. Situations like this are incredibly frustrating for buyers, who are making significant financial decisions and spending money on inspections and due diligence based on the understanding that all parties are acting in good faith and communicating honestly. I hope Compass takes situations like this seriously and holds their agents to the professional and ethical standards that clients expect from a firm of their reputation.

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      TechSales & MarketingStaffHonesty & Transparency

      Reviewed Jan. 21, 2026

      Had a terrible experience with an agent in the Compass Dallas office. I am a commercial real estate broker and told her I would be representing myself. I also wrote in my offer/contract that I would waive my commission for the sue of the owner. The experienced Compass agent “re-wrote” my contract, did not mention my offer to the seler - her fiduciary, and pocketed the entire 6%. What a scam artist. He sued her and I would like to warn anyone about working with Minbnette ** - dishonest as they come.

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      PriceRefunds & PayoutsMaintenanceStaffHonesty & Transparency

      Reviewed Dec. 28, 2025

      I inquired about a listing at 215 east 96th st apartment 36E. I live in the rental side and I wanted to see an apartment on the buy side for rent. My lease ends in March but there has always been an open clause to break the lease the 4 years we’ve been here. The agent refused to show the place unless I confirmed that we would be leaving my current lease in January. I said I would not engage in this with my building unless the apartment was worth doing so. I could have lied obviously but this is ridiculous. I guess the agent thought that I was not serious or it was too much trouble to show an apartment, god forbid. I will take the 800k I make a year elsewhere.

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      Customer Service

      Reviewed Dec. 16, 2025

      My experience with Compass Realty and Claudia ** of the South Miami office was terrible. We went to purchase a home in Pembroke Pines and Claudia texted me and said that our offer was accepted. Long story short, even though she said our offer was accepted, she went ahead and sold a home to somebody else. We did call Compass to complain and that fell on deaf ears. Overall, the experience with this company and this realtor was absolutely horrible and I would never use or recommend them for anything.

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      Verified purchase
      Customer ServicePriceMaintenanceStaffHonesty & Transparency

      Reviewed Oct. 31, 2025

      Lisa ** was my agent with Compass Real Estate. She came to my home and we talk about the sale of my house. During this conversation we was agree in the sale price and time 3 months to keep the house on the market, she lied to me at the moment to sign the contract. She put my home in one year of sale contract. After 3 months I asked to remove my home from the market and she refuse to do it. I try too many times after that. She send to me an email asking to pay the fees because I was broken the contract. I did not know that I was in 1 year contract. She make me pay $395 for Zelle after that. She send to me another email with the termination form to sign showing zero dollars on the form. I respond her asking please send to me the right form with the correct amount to sign, she never respond.

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & Payouts

      Reviewed Oct. 22, 2025

      Horrible experience, paid for a course through Groupon and could not get an email response. This a scam. Don't do it. I've sent several emails and have not receive a response, even weeks later. Groupon should drop them ASAP.

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      Customer ServiceStaff

      Reviewed Oct. 22, 2025

      Good afternoon! I want Compass Real Estate to know about an outstanding agent you have in Molly **. My significant other and I just bought a home from her in Overland Park KS and Molly went above and beyond her job responsibilities to make sure things went according to plan and the process was smooth. On her end, I know it was rather bumpy dealing with the seller/agent but Molly made sure that we were kept out of the disaster that they created. When the seller left truck fulls of junk behind at the property, Molly took it all upon herself and cleaned everything out so we are able to move into a place and not deal with the junk that the old owner left behind. What she did for us was customer service at its very finest. If there is an agent of the year, Molly should definitely be recognized as the winner. Thank you!! Jennifer

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      Staff

      Reviewed Oct. 7, 2025

      I had the pleasure of working with Irina and Greta from California. Built a strong relationship and trust. These women were awesome, very professional, knew their product. My house sold in 13 days for well over asking. I would definitely recommend them and would use them again, if I’m crazier enough to ever move again.

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      Customer ServicePriceStaffHonesty & Transparency

      Reviewed Sept. 15, 2025

      My experience with Compass Real Estate was terrible. The agent I worked with, James **, was unprofessional and dishonest throughout the process. Communication was poor, promises weren’t kept, and I felt misled more than once. For the high fees Compass charges, the service was unacceptable. I would not recommend them.

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      Compass Real Estate Company Information

      Company Name:
      Compass
      Website:
      www.compass.com