Compass Real Estate Reviews

The problems began with Brandon Robinson, whose conduct throughout the transaction was unprofessional, dismissive, and completely unacceptable. When I raised my concerns, I expected Compass to take them seriously. Instead, I was contacted by a broker who acknowledged the situation and specifically asked me not to escalate the matter, assuring me that they would investigate and get back to me. I agreed to give the broker, Frank Bazail, at Compass the opportunity to make things right. They never followed up. No phone call. No email. No explanation. No accountability. They simply ignored me after asking me to hold off on taking further action.

I am sharing this review to describe a very troubling experience with two agents, Nate and Or. Both of them were representing my friend as the buyer while also representing the seller in the same transaction — a dual‑agency situation that requires exceptional professionalism and neutrality. From the beginning, their communication and behavior did not feel professional. Still, we chose to trust that they would handle the transaction fairly and responsibly for both sides.

I've never felt such friction working with an agent. Tristan ** has been our agent and he wasn't able to mail our check in a week. We'll never work with Compass again.

Allison ** was my realtor the worst on the planet Earth, never bothered to see the property in the first place, never wanted to do any show to potential buyer, then she would not remove the listing after contact expired long ago, she would say "I will do it at the end of next month", and she never would. In addition she was trying to reduce the price ridiculously. Low one time out of the boom, just so she can sell it to one of her acquaintances. Scammer!

Truly awesome experience with Compass! Big shout outs to Hope ** & Moriah ** for being so professional and thorough, which made my house sell quickly….and special shout out to Allison ** for referring them! 😊🙏

Terrible customer relations. The company gets you to spend $50k to make your property more attractive--but their vendors do the opposite, paint the cabinets green, put in garish lighting fixtures, all for outlandish fees. Stay away.

I am coming up on 2 yrs of this terrible purchase in Englewood Colorado with Jacob ** and Compass - the nightmare continues on a daily basis, I don't want to relive the past and my getting duped into this home purchase, Compass Realty is a nothing more than a "make a sale at any cost" - I did file a complaint with the Colorado Real Estate Commission and gave several interviews of how this purchase went down with both verbal and text messages from my agent.

Compass Realtor cash my good faith check of 5,000 dollars on a sale that did not go through. They cashed the check on the exact date that the contract of contingency sale ended. According to the contract the check was only to be cashed if sale was made. They did say they would send check back to us. However, now my 5k is tied up until check arrives and is deposited and clears. Bad business practices.

Stay away from Compass Real Estate. I had horrible experience.

If you are considering working with Victoria ** at Compass, proceed with extreme caution or, better yet, look elsewhere. My experience with her in Sherman Oaks has been nothing short of a nightmare involving what appears to be calculated real estate fraud and a complete failure to disclose life-safety hazards. The property was represented as a standard, habitable home. In reality, it is a structural disaster. A professional contractor recently confirmed that the floors are warped from extensive water damage and the landscape grading is so poor that water builds up directly against the foundation. Worse, the drains were discovered to be funneled directly into the foundation itself. The neglect is so severe that wildlife (a duck and ten chicks) were found living under the structure, and we are dealing with a major mosquito infestation coming from holes in the floor and standing water around the home.

I bought a home from Carson ** at Compass in Incline Village. I was shocked at the lack of professionalism and due diligence. The sellers didn't disclose running toilets, door off hinges and locks that didn't work, trash was left on the property. The agents were not helpful or accountable. It was unethical and disappointing. The worst real estate experience I have had and would not recommend.

Attempted to schedule a showing for a property that has already seen a price reduction. I expected a more flexible and solution oriented approach given current market conditions. I was told I needed to send my driver’s license electronically and sign a buyer’s agreement before even viewing the property, and that this was a Maryland requirement. I offered to provide ID in person and confirmed I was pre-approved and serious about purchasing, but that was not accepted. When I declined to sign anything prior to seeing the home, the agent chose to end the interaction and suggested I find another agent. I understand agents may have policies, but this felt unnecessarily restrictive and not aligned with helping a serious buyer move forward.

I am a licensed realtor in the state of Florida and I have been receiving fake buyer "leads" from Compass. The fake buyer request a zoom call and it turns out this is a phishing scam. See details using the below link. Realtors beware! **

Our experience selling our home with Jackie was beyond frustrating. What should have been an exciting process turned into an absolute nightmare. Throughout the sale, we were repeatedly pressured into costly repairs and extra work that we were told were “necessary.” After feeling uneasy about how everything was being handled, we got second opinions from technicians, and it became clear that much of the additional work being quoted was not actually needed. We later learned the quotes were being guided based on what Jackie was discussing with the buyer, which made the entire situation feel very unfair and misleading.

Our experience working with this Compass listing agent. Zulleyma **, was extremely disappointing and raised serious concerns about transparency and professional ethics in the transaction. We submitted a full-price offer at asking, which was accepted, and we proceeded in good faith by scheduling and paying for an inspection. Throughout this time, we were never informed that other offers were still being considered or that we were in a multiple-offer situation. After several days of no communication, we were suddenly told the sellers were moving forward with another offer, and we were not given a fair opportunity to counter or submit a best and final offer.

Had a terrible experience with an agent in the Compass Dallas office. I am a commercial real estate broker and told her I would be representing myself. I also wrote in my offer/contract that I would waive my commission for the sue of the owner. The experienced Compass agent “re-wrote” my contract, did not mention my offer to the seler - her fiduciary, and pocketed the entire 6%. What a scam artist. He sued her and I would like to warn anyone about working with Minbnette ** - dishonest as they come.

I inquired about a listing at 215 east 96th st apartment 36E. I live in the rental side and I wanted to see an apartment on the buy side for rent. My lease ends in March but there has always been an open clause to break the lease the 4 years we’ve been here. The agent refused to show the place unless I confirmed that we would be leaving my current lease in January. I said I would not engage in this with my building unless the apartment was worth doing so. I could have lied obviously but this is ridiculous. I guess the agent thought that I was not serious or it was too much trouble to show an apartment, god forbid. I will take the 800k I make a year elsewhere.

My experience with Compass Realty and Claudia ** of the South Miami office was terrible. We went to purchase a home in Pembroke Pines and Claudia texted me and said that our offer was accepted. Long story short, even though she said our offer was accepted, she went ahead and sold a home to somebody else. We did call Compass to complain and that fell on deaf ears. Overall, the experience with this company and this realtor was absolutely horrible and I would never use or recommend them for anything.

Lisa ** was my agent with Compass Real Estate. She came to my home and we talk about the sale of my house. During this conversation we was agree in the sale price and time 3 months to keep the house on the market, she lied to me at the moment to sign the contract. She put my home in one year of sale contract. After 3 months I asked to remove my home from the market and she refuse to do it. I try too many times after that. She send to me an email asking to pay the fees because I was broken the contract. I did not know that I was in 1 year contract. She make me pay $395 for Zelle after that. She send to me another email with the termination form to sign showing zero dollars on the form. I respond her asking please send to me the right form with the correct amount to sign, she never respond.

Horrible experience, paid for a course through Groupon and could not get an email response. This a scam. Don't do it. I've sent several emails and have not receive a response, even weeks later. Groupon should drop them ASAP.

Good afternoon! I want Compass Real Estate to know about an outstanding agent you have in Molly **. My significant other and I just bought a home from her in Overland Park KS and Molly went above and beyond her job responsibilities to make sure things went according to plan and the process was smooth. On her end, I know it was rather bumpy dealing with the seller/agent but Molly made sure that we were kept out of the disaster that they created. When the seller left truck fulls of junk behind at the property, Molly took it all upon herself and cleaned everything out so we are able to move into a place and not deal with the junk that the old owner left behind. What she did for us was customer service at its very finest. If there is an agent of the year, Molly should definitely be recognized as the winner. Thank you!! Jennifer

I had the pleasure of working with Irina and Greta from California. Built a strong relationship and trust. These women were awesome, very professional, knew their product. My house sold in 13 days for well over asking. I would definitely recommend them and would use them again, if I’m crazier enough to ever move again.

My experience with Compass Real Estate was terrible. The agent I worked with, James **, was unprofessional and dishonest throughout the process. Communication was poor, promises weren’t kept, and I felt misled more than once. For the high fees Compass charges, the service was unacceptable. I would not recommend them.

What a terrible human being. Promoting hate and violence. You should be ashamed of yourself. This will not be tolerated. Stay clear of this business. What you say has consequences and you will learn the hard way this time.

It’s always a pleasure speaking with Ben. He is consistently professional and brings valuable insight into the South Sound real estate market. I highly recommend him to anyone seeking expert guidance. Excited to continue building our partnership as their Property Management provider!

Ryan ** is a smooth talker that conned us into buying a house with no inspection. Kept on telling we were under "no pressure" but if we didn't agree that day, it would be "gone" by tomorrow. What a mistake! House was full of water damage and termites and that was just the garage. Already ran through half our budget and haven't really done any improvements on the house. Still fixing problems in order to move forward on fixing up the house. Owner's son lived next door and was totally oblivious to any of the house issues even though he lived right next door. If you are considering buying a house from Compass, save your money or insist on an inspection. Tried to back out of the deal before we closed and was told that Compass would keep our deposit and if we wanted to back out of the deal we'd need to go to court and Compass would not be involved and we would need to sue the owner. What a nightmare! Buyer Beware of Ryan **!

The worse nightmare of our life was when our son pretended he is a buyer, went to our open house. The agent name was drew Doran, horrible agent. He was giving wrong information to the potential buyers from our roof to calling our house fixer upper to complaint about how my backyard was to trying to get buyers to go to houses. Giving false information about our house all negative. Using our open house to give information about other houses for sale. Very unprofessional, horrible agent. Keep your option to yourself.

I never know this realtor company. They copyright pics my house then post to their website. I have to make lawsuit against this agent. It illegal. I terminated contract from other listing agent then this scams companies hold and post my houses pics their website and said bad words to my house.

We had the pleasure of working with Richard ** as our realtor with Compass. As first time home buyers, the process was a bit daunting but we were so happy in the end! He was very responsive, communicative and thorough when answering our many questions. He always kept our best interests in mind, was never too pushy and helped to ease the somewhat painful process of buying a home by making it seamless. He is just an overall wonderful, pleasant and down to earth person. Would certainly recommend him and work with him in the future! Thanks again Rick!!

I've been a real estate investor for decades and wound down - renting for a short while until I found my forever apartment. The agent I had was fronting for a very abusive landlord who ended up denigrating me and costing me over $5000 in unreturned funds. The agent was NOT on my side. Additionally, while I rented the property, the agent was sloppy and could barely even keep an appointment. He made excuses for a non-functioning toilet and this whole ordeal ended up costing me my retirement savings. In decades, I have NEVER treated a tenant like this for a second! I contacted Compass and they didn't help, either. I would recommend staying away.

Ms. Diane "Rita" ** from the La Jolla Office was unprofessional and nothing short of a nightmare working with and I would urge anyone looking to buy or sell a home in San Diego County to work another broker. She made false promises, was extremely rude and judgmental, and consistently made her opinion known, regardless of whether we asked for it or not. She is a strong personality and not in a good way. My husband and I were floored by the way she treated us, and after three attempts to see a house, we decided to work with someone else. Save yourself the headache and go elsewhere. She is actually attempting to not allow me to post this review! She is a criminal and nothing of what we expected when working with Compass. Good luck!

Please don't sell your house through them. They offer to fix it to get top dollar and then charge exorbitant amounts for it. The roof they did was 3 times what someone else would have charged. They charged 6000 dollars to paint the house the same color, when the house had been painted for 900 a few years before. Their furniture rental was their own furniture and they charged us for a few days what other furniture renters in the area might have charged for a few months. All they do comes out of the sale of your home, which they sold for so much less than they could have. They are unethical and just criminal really.

I want everyone to know PLEASE deal with any other realtor than Compass, the realtors are not as trust worthy as you may think, here in Milwaukee, WI the realtor was not what I expected, not only did he not have the knowledge to read a inspection report, but he also was misleading, as well as very disrespectful to a single ** woman and first time homeowner. Please stick with a realty company that has been in business for a while and not a company that just started in 2021. Have tried on several occasions to reach this person managers and have gotten the run around. I have contacted the New York headquarters, they are all full of it. Guard your money from these people. They are not good to work with.

If you are looking for the best real estate agent, look no further than Avi ** at Compass. I’ve had the pleasure of working with Avi multiple times, and he has consistently gone above and beyond in every way imaginable. Avi is truly dedicated to his clients. He took the time to show me countless apartments, always steering me in the right direction and making sure I was completely comfortable with my decisions. His meticulous research and attention to detail were evident every step of the way. Not only did he show up on time for every appointment, but he also went the extra mile, even sending cars to pick me up when needed.

Zero stars if I could for Kevin ** on Orcas Island. Horrible liar. Promises broken. Hearts broken. All around complete crook. Beware. He played with us about several other offers that didn’t exist to get our numbers up and then a bigger buyer came THE DAY OUR OFFER EXPIRES. Time wasted.

I was in search of a small condo in the DC area. I was in contact with Charles C. I uploaded the Compass app and communicated with him on it. I informed him 2 weeks before that my husband and I were going to travel to DC to look at condos and I had the ones I wanted to see marked "favorites" in the app. He said he would schedule tours. The Saturday prior to the Monday we were to get to DC, he sent the Buyer Agency Agreement for me to sign. I sent the forms back with questions about a $450 "Additional Broker Compensation". That same day, I heard nothing back.

My experience with Compass Real Estate in San Francisco, specifically with realtor Daryl **, was nothing short of a nightmare. From start to finish, the level of unprofessionalism was astonishing and left me regretting my decision to work with this agency. The most shocking issue was the state in which the property was left—garbage and debris were scattered everywhere, showing complete disregard for basic standards of cleanliness and care. This alone spoke volumes about their lack of attention to detail.

I believe Compass Real Estate NYC is a scam. I was communicating with a "real estate agent" by the name of Brandon via WhatsApp regarding a rent stabilized apartment in Manhattan and first he wanted a $180 application fee, then $1,000 security deposit and then a $500 key hold. He kept giving me different Zelle accounts to send the funds to. My bank put holds on each of them which as it turns out were accounts listed as probable fraud accounts. I was assured that each of these deposits was fully refundable. When I pulled out of the deal I was told to contact Compass Real Estate which now wants me send $350 before they will send my money back. These are bad people.

Macey is the best! She's very patient and understanding. She makes sure she helps with staying within our budget, number of rooms and/or bathrooms; everything specific you're looking for, she will find for you. I've never had help like this and it's something I thank God for. Thank you Macey and thank you for the team! (Give this woman a raise!)

We recently had a very unfortunate experience with Compass real estate agent Jeffrey **. Before joining Compass, he represented us in the purchase of a property. Unfortunately, he intentionally misrepresented information about the property to expedite the sale. Years later, we're still dealing with the consequences of his deceptive actions. Despite our attempts to resolve these issues, Compass has been unresponsive and unwilling to take responsibility for their agent's misconduct. When we contacted Mr. ** directly, he became aggressive and even threatened legal action. It's disheartening to see a company like Compass turn a blind eye to such serious allegations. We urge potential homebuyers to be cautious and avoid working with Compass or Jeffrey **. Their negligence could cost you thousands of dollars and cause significant stress.