Compass Real Estate Reviews

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About Compass Real Estate

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Compass is a real estate company with a network of offices across the United States. It launched in 2012 and operates in 67 different markets. Compass has more than 300 offices and 25,000 agents nationwide. In its efforts to help customers buy and sell homes, the company is developing a real estate platform to bring the industry up to speed in this advanced digital era.

Pros
  • Office locations in many states
  • Concierge program
  • Digital platform
Cons
  • Not available in all states

What is Compass?

Compass is a real estate company that also considers itself a tech innovator. The company is building a modern platform for real estate professionals and their customers to simplify the homebuying and selling process. With offices in 67 key markets across the United States, Compass works with both buyers and sellers. It is a full-service company headquartered in New York City and founded in 2012.

How does Compass work?

Compass works with both buyers and sellers in the real estate space. The company’s buyer’s agents assist customers looking to purchase a property. In this capacity agents do everything from sharing relevant listings to guiding customers through the buying process from start to finish.

Its listing agents represent customers who are the sellers in a real estate transaction. One notable feature of Compass is its Concierge program, which provides interest-free money upfront for services that can improve the value of your home. These may include the following:

  • Staging
  • Deep cleaning
  • Landscaping
  • Interior and exterior painting
  • Roof repair
  • Pest control
  • Interior improvements

You can work with your Compass agent to figure out which services would increase your home value most and budget for the work. You then pay Compass back once your home sells, your end your listing agreement or 12 months pass.

Compass pricing

Compass agents’ commissions vary depending on the region in which they work. The company doesn’t display commission rates on its website. If you are interested in working with a Compass agent, contact an office to learn about the rates. It’s also helpful to keep in mind commission is negotiable. This is because there aren’t federal or state laws in place surrounding these rates.

Compass FAQ

Who owns Compass?

Compass is a publicly traded company with shares traded on the New York Stock Exchange. Robert Reffkin is the founder, chairman and CEO.

Why do agents go to Compass?

Agents like Compass because of the company’s interest in advancing technological tools for the real estate industry. The goal is to simplify the transaction process for both professionals and their customers.

Is Compass Realty in trouble?

In June 2022, Compass announced it would be reducing its workforce by 10%, attributing the cut to slowing economic growth, according to CNBC.

Is Compass a good company?

Compass has a large network of agents across the U.S., along with a leading-edge technology platform, and its Concierge service, which aids sellers in making home improvements, can be very appealing to customers. If you live in one of the states where Compass operates, it’s a good idea to reach out and learn more information about how it can help you purchase or sell a home.

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Compass Real Estate Reviews

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    Page 1 Reviews 0 - 10
    Contract & TermsStaff

    Reviewed March 19, 2025

    I never know this realtor company. They copyright pics my house then post to their website. I have to make lawsuit against this agent. It illegal. I terminated contract from other listing agent then this scams companies hold and post my houses pics their website and said bad words to my house.

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    StaffProcess

    Reviewed March 8, 2025

    We had the pleasure of working with Richard ** as our realtor with Compass. As first time home buyers, the process was a bit daunting but we were so happy in the end! He was very responsive, communicative and thorough when answering our many questions. He always kept our best interests in mind, was never too pushy and helped to ease the somewhat painful process of buying a home by making it seamless. He is just an overall wonderful, pleasant and down to earth person. Would certainly recommend him and work with him in the future! Thanks again Rick!!

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      Staff

      Reviewed Feb. 22, 2025

      I've been a real estate investor for decades and wound down - renting for a short while until I found my forever apartment. The agent I had was fronting for a very abusive landlord who ended up denigrating me and costing me over $5000 in unreturned funds. The agent was NOT on my side. Additionally, while I rented the property, the agent was sloppy and could barely even keep an appointment. He made excuses for a non-functioning toilet and this whole ordeal ended up costing me my retirement savings. In decades, I have NEVER treated a tenant like this for a second! I contacted Compass and they didn't help, either. I would recommend staying away.

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      Customer ServiceStaff

      Reviewed Feb. 2, 2025

      Ms. Diane "Rita" ** from the La Jolla Office was unprofessional and nothing short of a nightmare working with and I would urge anyone looking to buy or sell a home in San Diego County to work another broker. She made false promises, was extremely rude and judgmental, and consistently made her opinion known, regardless of whether we asked for it or not. She is a strong personality and not in a good way. My husband and I were floored by the way she treated us, and after three attempts to see a house, we decided to work with someone else. Save yourself the headache and go elsewhere. She is actually attempting to not allow me to post this review! She is a criminal and nothing of what we expected when working with Compass. Good luck!

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      PriceStaff

      Reviewed Feb. 2, 2025

      Please don't sell your house through them. They offer to fix it to get top dollar and then charge exorbitant amounts for it. The roof they did was 3 times what someone else would have charged. They charged 6000 dollars to paint the house the same color, when the house had been painted for 900 a few years before. Their furniture rental was their own furniture and they charged us for a few days what other furniture renters in the area might have charged for a few months. All they do comes out of the sale of your home, which they sold for so much less than they could have. They are unethical and just criminal really.

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      Staff

      Reviewed Jan. 9, 2025

      I want everyone to know PLEASE deal with any other realtor than Compass, the realtors are not as trust worthy as you may think, here in Milwaukee, WI the realtor was not what I expected, not only did he not have the knowledge to read a inspection report, but he also was misleading, as well as very disrespectful to a single ** woman and first time homeowner. Please stick with a realty company that has been in business for a while and not a company that just started in 2021. Have tried on several occasions to reach this person managers and have gotten the run around. I have contacted the New York headquarters, they are all full of it. Guard your money from these people. They are not good to work with.

      MY REALTOR WAS JOHVON **, MILWAUKEE, WI. Also the realtor had the nerve to tell me that "I'm playing the victim" and "I'm just trying to find someone to blame" after he encouraged me to purchase the house and the inspection report is cosmetic fixes which he had his uncle to DAMAGE the property even more. Now his managers and the staff at Compass is playing the phone game with me. I've only been a home owner 8 months, and this is a Nightmare!!!! Guard yourself, the lender, realtor, inspector, selling agent, should not know each other which I found out the hard way. I was played.... But I will not be broken by this. Will continue to seek justice at all cost. Word of mouth and attorneys are the way to settle this foolishness and unprofessionalism. Realtors should be instructed to take Ethics classes yearly to refresh why they so called realtors.

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      Punctuality & SpeedStaff

      Reviewed Dec. 18, 2024

      If you are looking for the best real estate agent, look no further than Avi ** at Compass. I’ve had the pleasure of working with Avi multiple times, and he has consistently gone above and beyond in every way imaginable. Avi is truly dedicated to his clients. He took the time to show me countless apartments, always steering me in the right direction and making sure I was completely comfortable with my decisions. His meticulous research and attention to detail were evident every step of the way. Not only did he show up on time for every appointment, but he also went the extra mile, even sending cars to pick me up when needed.

      Thanks to Avi, I was able to purchase my dream apartment and sell my previous one for the highest amount—above the comps in the building! His professionalism, expertise, and commitment to getting the best results are unmatched. I highly recommend Avi to anyone looking to buy or sell a home. He’s not just a real estate agent; he’s a partner who truly cares about making your experience seamless and successful.

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      Punctuality & Speed

      Reviewed Nov. 27, 2024

      Zero stars if I could for Kevin ** on Orcas Island. Horrible liar. Promises broken. Hearts broken. All around complete crook. Beware. He played with us about several other offers that didn’t exist to get our numbers up and then a bigger buyer came THE DAY OUR OFFER EXPIRES. Time wasted.

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      Customer ServicePriceStaff

      Reviewed Nov. 25, 2024

      I was in search of a small condo in the DC area. I was in contact with Charles C. I uploaded the Compass app and communicated with him on it. I informed him 2 weeks before that my husband and I were going to travel to DC to look at condos and I had the ones I wanted to see marked "favorites" in the app. He said he would schedule tours. The Saturday prior to the Monday we were to get to DC, he sent the Buyer Agency Agreement for me to sign. I sent the forms back with questions about a $450 "Additional Broker Compensation". That same day, I heard nothing back.

      Come Sunday, still nothing. I finally had to scramble to find another agent who I absolutely am glad I found! I asked him about the "Additional Broker Compensation" fee, and he said it is a way to get the buyer to pay extra (like a bonus) to the agent. He didn't charge us any of that. We saw all the condos we wanted in one day and got our offer accepted that Monday. Charles C. never contacted me. He ghosted me. Very unprofessional.

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      Customer ServiceStaff

      Reviewed Nov. 8, 2024

      My experience with Compass Real Estate in San Francisco, specifically with realtor Daryl **, was nothing short of a nightmare. From start to finish, the level of unprofessionalism was astonishing and left me regretting my decision to work with this agency. The most shocking issue was the state in which the property was left—garbage and debris were scattered everywhere, showing complete disregard for basic standards of cleanliness and care. This alone spoke volumes about their lack of attention to detail.

      However, the problems didn’t stop there. Communication was a constant struggle. Calls and messages were often ignored, and when I did receive responses, they were vague, dismissive, or incredibly delayed. I felt more like an inconvenience than a valued client. Any questions or concerns I raised were met with minimal effort or avoided altogether, which only amplified my frustration.

      The lack of transparency and professionalism eroded any trust I had in the process. Instead of feeling supported and confident, I felt stressed, overwhelmed, and repeatedly let down. Working with a real estate agent should mean peace of mind, but this experience brought nothing but headaches and disappointment. If you’re looking for a realtor who prioritizes customer service, communication, and professionalism, I strongly advise against choosing Compass Real Estate and Daryl Chew. I would not wish this kind of service on anyone.

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      Compass Real Estate Company Information

      Company Name:
      Compass
      Website:
      www.compass.com