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Compass Real Estate Reviews

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About Compass Real Estate

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Compass is a real estate company with a network of offices across the United States. It launched in 2012 and operates in 67 different markets. Compass has more than 300 offices and 25,000 agents nationwide. In its efforts to help customers buy and sell homes, the company is developing a real estate platform to bring the industry up to speed in this advanced digital era.

Visit www.compass.com
Pros
  • Office locations in many states
  • Concierge program
  • Digital platform
Cons
  • Not available in all states

Compass Real Estate Reviews

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    Page 2 Reviews 40 - 80
    Customer ServiceContract & TermsTechSales & MarketingStaffRates

    Reviewed Aug. 25, 2024

    LOL, so I just had the most surreal and unprofessional experience from Compass. I was browsing condos near me while on vacation in Hawaii, and saw one listing I was interested in taking a look. So I naively clicked the "request a tour" button on Zillow.com. Lo and behold, some agent who's not the listing agent calls and says I need to sign a buyer's broker agreement. OK, NAR settlement and all that, I understand no one wants to waste his time. Sure, but I am not signing a piece of paper which says I am on the hook for 3% for any Hawaii purchase with someone I've never met, simply because he called me for one listing I happen to want to see, ok?

    In any case, I don't NEED a buyer agent, right? So I looked at the listing again, and called the listing agent and left a message and said I want to take a look at your listing. Literally in the next 2 hours, the original agent leaves a message (cell connection is spotty on the island) and says (a) they all know each other, (b) the other agent is now going to work with me (LOL, I didn't want to work with the other guy, I am asking the listing agent to show a listing to me as a buyer, which, by his duty to his seller client, he IS REQUIRED TO SHOW as it's his responsibility), (c) he's not interested in working with me anymore (ok no problem), and (d) I will not be allowed to see the property without the buyer agent agreement in place (LOL, since when is it a REQUIREMENT for a buyer to have a broker?).

    LOL, it turns out they are both Compass agents and looking out for each other, instead of the seller or buyer. I guess he might even be the listing agent's boss as he held himself out to be the founder of Compass on Hawaii or some such. Well, he also said the seller is paying the buying broker on this listing anyway, so I am confused why Compass cares whether I use a broker or not. As far as I know, if seller is paying the buyer broker in listing contract and there is no buyer broker, then the listing agency Compass pockets the whole 6% commission anyway. But I frankly don't care as I just have bad experiences using a buyer broker I don't know, assigned randomly by some website, so I'd like to see places myself first.

    In any case, it seems Compass in this case is (a) SCREWING THEIR SELLER CLIENT by refusing to show a potential buyer the unit for sale, and (b) it seems also for petty reasons since they will make the whole commission whether I use them as buyer broker or not. To think I almost listed my own home for sale 5 years ago with a Compass agent on the east coast, this experience certainly gives me pause as to how they work. If I were selling my house, I would definitely not want them to NOT SHOW it to a potential buyer simply the buyer doesn't care to use them as their buyer broker.

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    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed July 31, 2024

    I'm in remodeling business of condos so I'm dealing with agents all the time. Worst agent that I had to have a business with is Brian **.. Do not recommend him at all. Poor quality, lack of giving information about the condo. He used a regular lockbox, not approved lockboxes that agents uses, and someone broken in into that lockbox got the key to our new condo. With all the stress of moving, we had to bring a locksmith to replace the lock.

    Brian did NOT pay for the coast even it was his fault using a regular lockbox. He give us a garage opener which didn't work and we had to get a new one and Pay for it. He gave us keys and didn't tell us, what the keys are for. I had to chase him to get answer to basic questions that an agent suppose to provide to a new buyer. Worse experience. A nightmare.

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    Staff

    Reviewed July 2, 2024

    MS. Kimberlee ** was our agent: she was sketchy and evasive about providing paperwork that showed that renters should have 40x the monthly rent as annual salary. What's more, that the guarantor should have an annual salary of 80x the rent!

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    Staff

    Reviewed April 17, 2024

    In June 2022, when our family trust trustee engaged Mr. ** and Compass Real Estate to handle the listing and eventual rental of our $5M+ property in the Kalorama neighborhood of NW Washington DC, the outcome was disappointing. Mr. ** assured us that the individual presented as a tenant had undergone thorough vetting, including verification of financial and non-financial references suitable for such a high-value rental. However, the tenant failed to pay rent for 15 months, accumulating over $300,000 in arrears, and has resisted eviction efforts by exploiting court delays. Despite our inquiries, Mr. ** and Compass Real Estate could not provide any records related to the tenant, claiming all information had been purged from their system. Subsequent investigations revealed the tenant’s extensive legal history, including over 100 court appearances, multiple evictions, judgments, and delinquencies.

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    TechRefunds & PayoutsStaff

    Reviewed March 28, 2024

    Fraud Lawsuit against Compass Real Estate company and agent in Washington DC superior court in 10/5/2023. Additional counts are Breach of Contract, Malpractice, failure to disclose and other counts.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2023

    Worst agent that I had to have a business with is Steven **. Pure nonprofessional, rude person. Do not recommend him at all. Poor quality, nonrelevant information about the houses. But the most important thing for me is personality. His personality is just terrible! Be aware.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed April 3, 2023

    I signed with Compass Real Estate on 09/10/2021 to sell my property. They told me they had an excellent painter. The contract they send me after I left on a trip was not accurate: I did not sign it. While I was away they proceeded to have painting started without proper authorization. When I came back the home was dirty and they had cover the paint on the wooden floor with cardboard. I asked them to leave and the real estate agent Carol ** threatened me verbally inside my home: I left and called the police. The estimate on the painting that was not done is $26,500. I had a company doing the work for $2600.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 26, 2023

    I've been buying and selling houses for more than 50 years, and I thought I'd seen every unprofessional, unethical scam that had ever been dreamed up, but there's always a new wrinkle, isn't there? These guys troll MLS for listings in senior communities, then send emails to the seller claiming that they have a buyer who wants to buy their property for cash. The "offer" is not really an offer -- just an email with "terms" -- and the purchase price is $100,000 or more less than the appraised value of the property. They hope to fool a senior who has dementia into selling, then they can flip the house for a quick profit. Calling this behavior despicable and sleazy is giving them way too much credit.

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    Compass Real Estate Company Information

    Company Name:
    Compass
    Website:
    www.compass.com