Compass Real Estate Reviews

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About Compass Real Estate

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Compass is a real estate company with a network of offices across the United States. It launched in 2012 and operates in 67 different markets. Compass has more than 300 offices and 25,000 agents nationwide. In its efforts to help customers buy and sell homes, the company is developing a real estate platform to bring the industry up to speed in this advanced digital era.

Pros
  • Office locations in many states
  • Concierge program
  • Digital platform
Cons
  • Not available in all states

Compass Real Estate Reviews

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    Page 2 Reviews 10 - 40

    Reviewed July 8, 2025

    Ryan ** is a smooth talker that conned us into buying a house with no inspection. Kept on telling we were under "no pressure" but if we didn't agree that day, it would be "gone" by tomorrow. What a mistake! House was full of water damage and termites and that was just the garage. Already ran through half our budget and haven't really done any improvements on the house. Still fixing problems in order to move forward on fixing up the house. Owner's son lived next door and was totally oblivious to any of the house issues even though he lived right next door. If you are considering buying a house from Compass, save your money or insist on an inspection. Tried to back out of the deal before we closed and was told that Compass would keep our deposit and if we wanted to back out of the deal we'd need to go to court and Compass would not be involved and we would need to sue the owner. What a nightmare! Buyer Beware of Ryan **!

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    Customer ServiceSales & MarketingStaff

    Reviewed May 19, 2025

    The worse nightmare of our life was when our son pretended he is a buyer, went to our open house. The agent name was drew Doran, horrible agent. He was giving wrong information to the potential buyers from our roof to calling our house fixer upper to complaint about how my backyard was to trying to get buyers to go to houses. Giving false information about our house all negative. Using our open house to give information about other houses for sale. Very unprofessional, horrible agent. Keep your option to yourself.

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    TechSales & MarketingOnline & AppStaff

    Reviewed March 19, 2025

    I never know this realtor company. They copyright pics my house then post to their website. I have to make lawsuit against this agent. It illegal. I terminated contract from other listing agent then this scams companies hold and post my houses pics their website and said bad words to my house.

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    StaffRates

    Reviewed March 8, 2025

    We had the pleasure of working with Richard ** as our realtor with Compass. As first time home buyers, the process was a bit daunting but we were so happy in the end! He was very responsive, communicative and thorough when answering our many questions. He always kept our best interests in mind, was never too pushy and helped to ease the somewhat painful process of buying a home by making it seamless. He is just an overall wonderful, pleasant and down to earth person. Would certainly recommend him and work with him in the future! Thanks again Rick!!

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    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Feb. 22, 2025

    I've been a real estate investor for decades and wound down - renting for a short while until I found my forever apartment. The agent I had was fronting for a very abusive landlord who ended up denigrating me and costing me over $5000 in unreturned funds. The agent was NOT on my side. Additionally, while I rented the property, the agent was sloppy and could barely even keep an appointment. He made excuses for a non-functioning toilet and this whole ordeal ended up costing me my retirement savings. In decades, I have NEVER treated a tenant like this for a second! I contacted Compass and they didn't help, either. I would recommend staying away.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2025

    Ms. Diane "Rita" ** from the La Jolla Office was unprofessional and nothing short of a nightmare working with and I would urge anyone looking to buy or sell a home in San Diego County to work another broker. She made false promises, was extremely rude and judgmental, and consistently made her opinion known, regardless of whether we asked for it or not. She is a strong personality and not in a good way. My husband and I were floored by the way she treated us, and after three attempts to see a house, we decided to work with someone else. Save yourself the headache and go elsewhere. She is actually attempting to not allow me to post this review! She is a criminal and nothing of what we expected when working with Compass. Good luck!

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    CoverageSales & MarketingPriceMaintenance

    Reviewed Feb. 2, 2025

    Please don't sell your house through them. They offer to fix it to get top dollar and then charge exorbitant amounts for it. The roof they did was 3 times what someone else would have charged. They charged 6000 dollars to paint the house the same color, when the house had been painted for 900 a few years before. Their furniture rental was their own furniture and they charged us for a few days what other furniture renters in the area might have charged for a few months. All they do comes out of the sale of your home, which they sold for so much less than they could have. They are unethical and just criminal really.

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    Customer ServicePriceMaintenanceStaffHonesty & Transparency

    Reviewed Jan. 9, 2025

    I want everyone to know PLEASE deal with any other realtor than Compass, the realtors are not as trust worthy as you may think, here in Milwaukee, WI the realtor was not what I expected, not only did he not have the knowledge to read a inspection report, but he also was misleading, as well as very disrespectful to a single ** woman and first time homeowner. Please stick with a realty company that has been in business for a while and not a company that just started in 2021. Have tried on several occasions to reach this person managers and have gotten the run around. I have contacted the New York headquarters, they are all full of it. Guard your money from these people. They are not good to work with.

    MY REALTOR WAS JOHVON **, MILWAUKEE, WI. Also the realtor had the nerve to tell me that "I'm playing the victim" and "I'm just trying to find someone to blame" after he encouraged me to purchase the house and the inspection report is cosmetic fixes which he had his uncle to DAMAGE the property even more. Now his managers and the staff at Compass is playing the phone game with me. I've only been a home owner 8 months, and this is a Nightmare!!!! Guard yourself, the lender, realtor, inspector, selling agent, should not know each other which I found out the hard way. I was played.... But I will not be broken by this. Will continue to seek justice at all cost. Word of mouth and attorneys are the way to settle this foolishness and unprofessionalism. Realtors should be instructed to take Ethics classes yearly to refresh why they so called realtors.

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2024

    If you are looking for the best real estate agent, look no further than Avi ** at Compass. I’ve had the pleasure of working with Avi multiple times, and he has consistently gone above and beyond in every way imaginable. Avi is truly dedicated to his clients. He took the time to show me countless apartments, always steering me in the right direction and making sure I was completely comfortable with my decisions. His meticulous research and attention to detail were evident every step of the way. Not only did he show up on time for every appointment, but he also went the extra mile, even sending cars to pick me up when needed.

    Thanks to Avi, I was able to purchase my dream apartment and sell my previous one for the highest amount—above the comps in the building! His professionalism, expertise, and commitment to getting the best results are unmatched. I highly recommend Avi to anyone looking to buy or sell a home. He’s not just a real estate agent; he’s a partner who truly cares about making your experience seamless and successful.

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    Maintenance

    Reviewed Nov. 27, 2024

    Zero stars if I could for Kevin ** on Orcas Island. Horrible liar. Promises broken. Hearts broken. All around complete crook. Beware. He played with us about several other offers that didn’t exist to get our numbers up and then a bigger buyer came THE DAY OUR OFFER EXPIRES. Time wasted.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedOnline & AppStaffTimeliness

    Reviewed Nov. 25, 2024

    I was in search of a small condo in the DC area. I was in contact with Charles C. I uploaded the Compass app and communicated with him on it. I informed him 2 weeks before that my husband and I were going to travel to DC to look at condos and I had the ones I wanted to see marked "favorites" in the app. He said he would schedule tours. The Saturday prior to the Monday we were to get to DC, he sent the Buyer Agency Agreement for me to sign. I sent the forms back with questions about a $450 "Additional Broker Compensation". That same day, I heard nothing back.

    Come Sunday, still nothing. I finally had to scramble to find another agent who I absolutely am glad I found! I asked him about the "Additional Broker Compensation" fee, and he said it is a way to get the buyer to pay extra (like a bonus) to the agent. He didn't charge us any of that. We saw all the condos we wanted in one day and got our offer accepted that Monday. Charles C. never contacted me. He ghosted me. Very unprofessional.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 8, 2024

    My experience with Compass Real Estate in San Francisco, specifically with realtor Daryl **, was nothing short of a nightmare. From start to finish, the level of unprofessionalism was astonishing and left me regretting my decision to work with this agency. The most shocking issue was the state in which the property was left—garbage and debris were scattered everywhere, showing complete disregard for basic standards of cleanliness and care. This alone spoke volumes about their lack of attention to detail.

    However, the problems didn’t stop there. Communication was a constant struggle. Calls and messages were often ignored, and when I did receive responses, they were vague, dismissive, or incredibly delayed. I felt more like an inconvenience than a valued client. Any questions or concerns I raised were met with minimal effort or avoided altogether, which only amplified my frustration.

    The lack of transparency and professionalism eroded any trust I had in the process. Instead of feeling supported and confident, I felt stressed, overwhelmed, and repeatedly let down. Working with a real estate agent should mean peace of mind, but this experience brought nothing but headaches and disappointment. If you’re looking for a realtor who prioritizes customer service, communication, and professionalism, I strongly advise against choosing Compass Real Estate and Daryl Chew. I would not wish this kind of service on anyone.

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    Sales & MarketingRefunds & PayoutsStaff

    Reviewed Oct. 16, 2024

    I believe Compass Real Estate NYC is a scam. I was communicating with a "real estate agent" by the name of Brandon via WhatsApp regarding a rent stabilized apartment in Manhattan and first he wanted a $180 application fee, then $1,000 security deposit and then a $500 key hold. He kept giving me different Zelle accounts to send the funds to. My bank put holds on each of them which as it turns out were accounts listed as probable fraud accounts. I was assured that each of these deposits was fully refundable. When I pulled out of the deal I was told to contact Compass Real Estate which now wants me send $350 before they will send my money back. These are bad people.

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    Staff

    Reviewed Oct. 6, 2024

    Macey is the best! She's very patient and understanding. She makes sure she helps with staying within our budget, number of rooms and/or bathrooms; everything specific you're looking for, she will find for you. I've never had help like this and it's something I thank God for. Thank you Macey and thank you for the team! (Give this woman a raise!)

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    CoverageSales & MarketingPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed Sept. 24, 2024

    We recently had a very unfortunate experience with Compass real estate agent Jeffrey **. Before joining Compass, he represented us in the purchase of a property. Unfortunately, he intentionally misrepresented information about the property to expedite the sale. Years later, we're still dealing with the consequences of his deceptive actions. Despite our attempts to resolve these issues, Compass has been unresponsive and unwilling to take responsibility for their agent's misconduct. When we contacted Mr. ** directly, he became aggressive and even threatened legal action. It's disheartening to see a company like Compass turn a blind eye to such serious allegations. We urge potential homebuyers to be cautious and avoid working with Compass or Jeffrey **. Their negligence could cost you thousands of dollars and cause significant stress.

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    Customer ServiceContract & TermsCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 17, 2024

    My Experience with Compass was quite different from these other reviews, I started my home search with a Compass Agent I met via Zillow, I liked Jacob immediately and ended up working with him for several months. There were some gaps as this was during the winter months, holidays and vacations, this being said, I stuck with J and searched many homes, ones I loved but decided I could not afford. A couple I had put an offer in but got cold feet and pulled out, I could tell my Agent was losing patience with me, as he needed to make a sale and had not had one in many months.

    So I was fed a bunch of hogwash over what was really wrong with this home and costs associated to correct. I believed him and the seller to a fault, (the seller got away with murder.) I was also in need of getting out of a bad living situation. A change which needed to happen sooner than later. Jacob was aware of this. He used this information to his advantage. This was total failure to disclose issues, these were critical issues (foundation and structure) but the inspectors who were recommended by my Agent, less over the neighborhood, not needing AC, trees causing serious foundation issues, The garage, roof, things that would cost me only a few thousand and the world would be right. The inspector, the engineer who checked out the garage (no structure issues)?

    The Mortgage person, all friends of my agent, again I trusted them since I trusted my agent, It was not a smooth closing in fact anything but, Unfortunately I did end up fully purchasing and it has been a nightmare since day one, fence, crawlspace, garage, HVAC, hot water heater, having trees removed, terrible neighborhood. NOW severe foundation issues, with both the home and garage, on top of the $18k already spend, I am looking at $40k plus to repair the foundations in both home and garage (just 4 months into this home). Shame on me, for not vetting better, for not trusting my gut and friends, whom I shared the inspection report with, and all informed me to back out, of course, Jacob had something to say about this. I considered Jacob a friend after so many months working together. Man was I wrong.

    I did speak with Jeff **, (what a gem) the Sales manager at Compass in DTC. Jeff at first appeared open and willing to listen to how this purchase went down, everything that happened which was both unprofessional and unethical. Jeff listened to what I had to say and basically responded that (he is a former attorney) okay, impressed or intimidated? Jeff cut me off, told me “I got a great deal on a home”?? He also sent me a copy of the inspection report (duh never saw that before) and to “take these matters up with the inspector”??

    Compass is just a large Corporation, publicly traded with one goal, and that is to sell homes, regardless of how these sales happen, they are free of accountability or responsible for a sale gone bad. Oh, Mr. ** did mention that they will “use my experience as a training tool to better equip Compass agents in the field”? All very confusing. I feel violated and defeated by this experience and will be speaking with legal counsel.

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    Customer ServiceContract & TermsTechSales & MarketingStaffRates

    Reviewed Aug. 25, 2024

    LOL, so I just had the most surreal and unprofessional experience from Compass. I was browsing condos near me while on vacation in Hawaii, and saw one listing I was interested in taking a look. So I naively clicked the "request a tour" button on Zillow.com. Lo and behold, some agent who's not the listing agent calls and says I need to sign a buyer's broker agreement. OK, NAR settlement and all that, I understand no one wants to waste his time. Sure, but I am not signing a piece of paper which says I am on the hook for 3% for any Hawaii purchase with someone I've never met, simply because he called me for one listing I happen to want to see, ok?

    In any case, I don't NEED a buyer agent, right? So I looked at the listing again, and called the listing agent and left a message and said I want to take a look at your listing. Literally in the next 2 hours, the original agent leaves a message (cell connection is spotty on the island) and says (a) they all know each other, (b) the other agent is now going to work with me (LOL, I didn't want to work with the other guy, I am asking the listing agent to show a listing to me as a buyer, which, by his duty to his seller client, he IS REQUIRED TO SHOW as it's his responsibility), (c) he's not interested in working with me anymore (ok no problem), and (d) I will not be allowed to see the property without the buyer agent agreement in place (LOL, since when is it a REQUIREMENT for a buyer to have a broker?).

    LOL, it turns out they are both Compass agents and looking out for each other, instead of the seller or buyer. I guess he might even be the listing agent's boss as he held himself out to be the founder of Compass on Hawaii or some such. Well, he also said the seller is paying the buying broker on this listing anyway, so I am confused why Compass cares whether I use a broker or not. As far as I know, if seller is paying the buyer broker in listing contract and there is no buyer broker, then the listing agency Compass pockets the whole 6% commission anyway. But I frankly don't care as I just have bad experiences using a buyer broker I don't know, assigned randomly by some website, so I'd like to see places myself first.

    In any case, it seems Compass in this case is (a) SCREWING THEIR SELLER CLIENT by refusing to show a potential buyer the unit for sale, and (b) it seems also for petty reasons since they will make the whole commission whether I use them as buyer broker or not. To think I almost listed my own home for sale 5 years ago with a Compass agent on the east coast, this experience certainly gives me pause as to how they work. If I were selling my house, I would definitely not want them to NOT SHOW it to a potential buyer simply the buyer doesn't care to use them as their buyer broker.

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    CoverageRefunds & PayoutsMaintenanceStaff

    Reviewed July 31, 2024

    I'm in remodeling business of condos so I'm dealing with agents all the time. Worst agent that I had to have a business with is Brian **.. Do not recommend him at all. Poor quality, lack of giving information about the condo. He used a regular lockbox, not approved lockboxes that agents uses, and someone broken in into that lockbox got the key to our new condo. With all the stress of moving, we had to bring a locksmith to replace the lock.

    Brian did NOT pay for the coast even it was his fault using a regular lockbox. He give us a garage opener which didn't work and we had to get a new one and Pay for it. He gave us keys and didn't tell us, what the keys are for. I had to chase him to get answer to basic questions that an agent suppose to provide to a new buyer. Worse experience. A nightmare.

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    Staff

    Reviewed July 2, 2024

    MS. Kimberlee ** was our agent: she was sketchy and evasive about providing paperwork that showed that renters should have 40x the monthly rent as annual salary. What's more, that the guarantor should have an annual salary of 80x the rent!

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    Staff

    Reviewed April 17, 2024

    In June 2022, when our family trust trustee engaged Mr. ** and Compass Real Estate to handle the listing and eventual rental of our $5M+ property in the Kalorama neighborhood of NW Washington DC, the outcome was disappointing. Mr. ** assured us that the individual presented as a tenant had undergone thorough vetting, including verification of financial and non-financial references suitable for such a high-value rental. However, the tenant failed to pay rent for 15 months, accumulating over $300,000 in arrears, and has resisted eviction efforts by exploiting court delays. Despite our inquiries, Mr. ** and Compass Real Estate could not provide any records related to the tenant, claiming all information had been purged from their system. Subsequent investigations revealed the tenant’s extensive legal history, including over 100 court appearances, multiple evictions, judgments, and delinquencies.

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    TechRefunds & PayoutsStaff

    Reviewed March 28, 2024

    Fraud Lawsuit against Compass Real Estate company and agent in Washington DC superior court in 10/5/2023. Additional counts are Breach of Contract, Malpractice, failure to disclose and other counts.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2023

    Worst agent that I had to have a business with is Steven **. Pure nonprofessional, rude person. Do not recommend him at all. Poor quality, nonrelevant information about the houses. But the most important thing for me is personality. His personality is just terrible! Be aware.

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    Customer ServiceCoverageTechStaff

    Reviewed April 3, 2023

    I signed with Compass Real Estate on 09/10/2021 to sell my property. They told me they had an excellent painter. The contract they send me after I left on a trip was not accurate: I did not sign it. While I was away they proceeded to have painting started without proper authorization. When I came back the home was dirty and they had cover the paint on the wooden floor with cardboard. I asked them to leave and the real estate agent Carol ** threatened me verbally inside my home: I left and called the police. The estimate on the painting that was not done is $26,500. I had a company doing the work for $2600.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 26, 2023

    I've been buying and selling houses for more than 50 years, and I thought I'd seen every unprofessional, unethical scam that had ever been dreamed up, but there's always a new wrinkle, isn't there? These guys troll MLS for listings in senior communities, then send emails to the seller claiming that they have a buyer who wants to buy their property for cash. The "offer" is not really an offer -- just an email with "terms" -- and the purchase price is $100,000 or more less than the appraised value of the property. They hope to fool a senior who has dementia into selling, then they can flip the house for a quick profit. Calling this behavior despicable and sleazy is giving them way too much credit.

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    Compass Real Estate Company Information

    Company Name:
    Compass
    Website:
    www.compass.com