Blue World Pools

This pool is the best thing we have invested since our home and vehicle. Just to let you know, our pool is going to be a showroom for the new customers in the Louisiana area. We are so happy for that!!! We can't wait. Gone swimming now talk to you later.

We had read a lot of bad reviews about the installation crews on other jobs, so we were worried. These guys really calmed our fears and put us at ease. Before the installation, if we were asked if we would buy a pool from Blue World again, we probably would have said no. But now that we have our pool in, the answer is definitely yes. Between the installation guys, and knowing we don't have to buy chlorine tablets, we are most definitely happy.

Upon purchasing our pool, my family fell on hard times financially due to the passing of my husband (who was the one who maintained the pool). I contacted Blue World Pool and they were there for me every step of the way. They were patient with me while I caught up my payments. The customer service walked me through getting my pool up and running right down to the low maintenance. Thank you so much, Blue World Pool.

It is low maintenance only consisting of using the ionizer and adding Clorox every now and then. The service department at Blue World Pool is informative and cooperative. The replacement chamber for the ionizer is in hand two days after ordering. I would recommend Blue World Pool for any size pool desired.

This model that I have is a pool that is large enough for the entire family to swim and play in the pool at the same time. The upkeep of the pool has been inexpensive and easy to maintain by the entire family. We have enjoyed our pool and would recommend the Blue World Pool to anyone who would like to increase family time, increase the value of your home and most of all make plenty of fun and relaxation at your home.

I believe that there is something wrong with it. I also believe that one of the installers may have known that also because if it were twisted on properly from the beginning, it would not have flown off like that so soon during the start up process. I think he could not twist the cap on just like I can't twist it on. I am very upset at this point and I am regretting my decision to purchase from Blue World Pools. My kids are stuck in the house staring at a pool we can't use because I can't run the filter/ pump.

I would recommend this pool to anyone that is looking to buy. Blue World has several different sizes to offer and different things to fit you and your family's needs and wants. Thanks, Blue World, for our wonderful pool that has saved me money in lots of ways: 1.) Gas driving to the nearest lake to swim and all the extras you have to carry when you go, food, drinks, etc; 2.) Money saved on tanning packages for my wife, and I could go on and on. But we have it set up to walk down our back porch steps and climb the ladder and get in. We are very happy with our pool and the friendly service you offer... If you're in the market for a pool, let these folks help you. You won't regret it!!! And I have several friends and family that will say the same. Thanks again, Blue World.

This company is very unkind. Please do not trust them. We are a family of 6 and this has been very wearing on us and the $500 withdrawal crippled our finances. We were not planning on that money coming out. It took our gas money, grocery money, and the money we needed to live on until the next payday, not to mention the outstanding checks that bounced and we were fined $30 each for!

I was told that I would have someone calling me in a couple of days to start the Financing process for my pool. One week went by, and I didn't hear anything from them. Finally, I got a call to start the financing process and then got another call 1 week later telling me about a great deal they are giving me; I get to have the classic pool, their best pool for the same price so I definitely took it. I come to find out there is a price difference, a 5000-dollar difference. I found that out on the day the installers came. I went ahead and signed the paperwork because my daughter was really looking forward to having a pool; my mistake will never do that again.

Altogether, it took 3 weeks to finally hear from an installer. They came on a Thursday; that whole day was nothing but paperwork and leveling the ground. Day 2 was them putting up the pool, so now I have missed 2 days at work and at the end of day 2, they still were not done with my pool. They left my house at 8 pm. They told me to leave the water running until a certain point then shut it off. That meant I had to stay up and watch water fill up my pool so around 2 am, I shut it off to go to sleep because I had to get back to my business in the morning.

Day 3 of installation, I walked out to look at the pool and saw that the pool walls were bowing in all around the sides. I got a call from the installers 10 min. later telling me that the lining in my pool was too small and this big story about how they will fix it and they just don't know when. They had already been to my house that morning and just left. The way they left my yard with trash, water bottles, boxes, dirt and sand everywhere is just not acceptable. They even left my ladder in the middle of the pool so now I have a falling down, half filled pool in my backyard. Blue World Pools says, "Let's GO swimming," a lot when you are on the phone with them while they are trying to sell to you. Well, guess what, Blue World? I can't, because my pool is falling apart and I'm left to clean up the mess! Thank you!

Your installation team is the face of your business and you send me 2 men that have never put in one of your pools - not a smart move. At least have them trained before you send them out! I would never let this happen! It's Father's Day weekend and my fiance just passed his masters test and we were supposed to have this wonderful pool up and running for this day and now I have to cancel the party and move it to a different location which I am out the money for. I am also out the money for the water and days I had to take off. On that note, I called Blue World before I posted this just to see if I could get someone to help me!

I called Blue World Pools; a lady who did not tell me her name answered and got really smart with me, telling me, "I don't play games" that if I was 3-way calling her, I better quit. I have no clue why she thought I was 3-way calling her. I never once raised my voice with her because that's not how you get things fixed or to receive what you want. At this point, I am just sad and very unhappy to see businesses ran like this and people getting screwed over. I feel it's not right at all how they are running their family-owned business. I am not the type of person to write a bad review about a business on the internet but this just can't keep happening.

I'm so unhappy and I was looking forward to referring my friends and family to this company. I would not send my worst enemy to this place. At the end of all of this, I feel VERY PLAYED AND TAKEN! Note to Blue World Pools: you should not have made your company so big that you can't do what you say you will do. I would never let one of my clients walk out of my company unhappy and feel the way I feel. You take care of your HARDWORKING customers that spend money with you. I will make sure I do everything I can to let it be known that your company is not worth the money or headache as I have read all of the bad reviews. Next are the BBB and my lawyer. This is wrong!

Well, it took 3 weeks to finally get the parts for the pool and the installer came out with a bobcat to level the land on a day it was raining! I told him he was just going to make a muddy mess. He said he was going to give it a try anyways! Well, the bobcat made a huge mess and ended up stuck in our yard! A week later, he came back for his bobcat while no one was home. Now we can't get in touch with him and we have a huge, dirt pile, muddy mess in our backyard and pool parts scattered everywhere! I called numerous amounts of times and have talked to Micheal in the installation department, Mario in the installation department and then even spoke with the Vice President of the company (Jim). They were so rude to me and basically said it wasn't their problem that my backyard was a muddy mess now. If I wanted to blame someone, I should blame God!!!

So a month later after paying for this pool, we have a bigger mess. No pool put up and horrible attitudes from people at the company. My kids are out of school for the summer and stare out the window everyday wishing I would have just bought a $600 pool from Walmart! At least it would be put up and they could swim! Stay away from this company! Blue World Pools is horrible!

When I called to cancel, they told me I would be responsible for half of the cost even though I have no pool in my yard and that I couldn't cancel over the phone! This was just for cancelling and furthermore, the salesman also said the same thing. Legally, I know that is impossible; it's just a form of intimidation... As I read some of the complaints online about them, they are the same as ours. I was thankfully able the next day to cancel my check as a deposit to them, and I have to close my account because they planned to debit our account on a monthly basis. This, in my opinion, is a scam and people need to be aware of it!

You could tell that they had put many of them in. A few weeks ago when I took cover off the water, it looked like you could jump right in. I only cleaned it a little and started the filter and ionizer after filling it up to the skimmer. I installed a deck completely around the pool 4 foot with part of it 8-foot. With the design of our house, the above ground pool is nicer than an in ground pool would be. We had an in ground pool years ago and I am very pleased with the above ground pool we have now. My great grandson is delighted with the pool. I would add a picture but not sure how to do it.

Then came a few calls to the home office, talking with the "manager", him hanging up on me because I stuck to my guns of not signing today, talking with the "VP of the company", who wasn't any better, and then them taking away my "deal for today only". Since then, "facts" were presented to me I have since found aren't true. I have read TONS of horror stories from people who have done business with them and it MAKES MY DAY. I followed my intuition and didn't do a deal with them that day. I can't even imagine if I had signed an agreement giving them access to my backyard for me to show this pool? Ridiculous... and VERY scary! SHAME on these people for doing business this way.

I called the salesperson who came to my home. He made a phone call on my behalf to the office. 30 minutes later, I received a call from Mr. Kevin **. I explained what happened with one of the workers. He is the only reason, the only reason, that I have a pool from Blue World Pools. It is not okay to talk down to a person that change their mind. People call it peer pressure!!! Before anyone agrees to anything, please do not sign no matter how good it sounds.

After constantly trying to tell him that I can't afford the pool he was recommending and that I still needed to check with the city and their requirements, he proceeded to call the office and talk with someone to get the $21,000 price down to $8,800.00, which I know I could not afford. I told the person on the other line that I could not afford the pool. He then asked me to hand the phone back to the rep, which I did.

After a few minutes, the rep hung up with the office person and proceeded to inform me that if I decided to cancel after signing the contract I could cancel. I have done this before with companies and had no problem canceling within Texas 3-day cancellation guidelines. So knowing full well they probably could not get me financed anyway, I agreed. Worst decision of my 51 yrs. The rep lied to me when I asked how I can cancel. He gave me the name, number and extension of a female who would help me to cancel. She is the finance lady and she would be more than happy to help me. I also asked several questions while he was there that day and he either avoided the question or out and out lied to me.

After explaining several times that I can't afford it, he again called the office and put me on the line. Here it's recorded, but they deleted that recording of me stating I can't afford it and then re-recorded after being pushed into saying yes because I was also being told I could cancel without a problem. What a scam!

The next day I called back as he instructed, and when I finally did get the woman on the phone, she informed me that she could not help me with a cancellation but she would have a rep that could assist me call me back to help me cancel. After not getting a callback I began to get concerned, so I tried repeatedly that evening and that next day, Sunday, May 12, Mothers Day, to get someone to answer the phone. Of course no one did.

On Monday, May 13, I made several calls again to try and get someone on the phone. Late that evening, finally a man answered the phone. By the way, they don't state their names when they answer the phone, and when I asked for his name, he was rough in his answer back to me asking me what I wanted. I never did get his name. Very unprofessional. Hold on, it gets worse.

I explained to him that I was needing to cancel and that I was informed by (I gave her name) that she would have someone call me back and that I had not received the call back yet, and I needed to cancel. By the way, he's talking over me this whole time. He proceeded to yell at me and suggested in his tone and words that I must be stupid for not reading what I had signed, because it specifically states that I cannot cancel by phone and that I had initialed that so I could not cancel. I tried very hard several times to keep my cool with this person, asking him not to talk to me in this manner and how I can cancel if not by phone. He proceeded to insult me and tell me "You can't cancel."

After disconnecting the call with this person, I got a call from another male person in the office. After listening to his voice mail, I realized this was going to get worse. This person left me threatening voice mails telling me that I could not cancel and the only way to stop this was to pay them $4,400. If I did not pay them, he said he would put a lien on my house and report this to all 3 credit bureaus, and that I did not want that to happen because it's not reversible.

Today, these calls are still happening. Yesterday, I was told by the city I live in that they are not registered to do work in my city. I called and of course got his voice mail, and I explained to him that they are not registered to do work in my city. He called back several hours later which went to my voice mail because I was at work. In an ugly tone he explained that they don't need to be licensed in my city. My city said they can not do business here, I let him know this and that I needed the cancellation form which seems to be missing from my paper wok to cancel. He then told me I can't cancel. He proceeded to tell me that there are 2 ways to resolve this: 1. I pay the $300 deposit amount to proceed, or 2. I pay the $4,400 to cancel and he will proceed with the lien on my home and reporting me to the 3 credit bureaus because that's how he protects the company's interest. (Have you heard and seen their ads? "We Love Our Customers") He said he would do that today if he did not hear back from me today.

I called back and of course got his voice mail, explaining to him to please hold off because I was needing to get back with the city first. Blue World Pools is not registered with them so they can not do work in my city or on my property. This has nothing to do with a license. His voice mail back to me was that he can't hold my paperwork and that he will continue to proceed if he does not get my money today. I found out that they did run a credit report and tried to pull the $300 from my account. Both happened after they knew I was requesting to cancel. I can't even get a loan for $700 so how could I qualify for $8,800! After discovering this, I called again with no answer and left a message for the finance woman to call me back to explain the terms of the financing. But of course, I have not heard back from her.

This matter as of this writing is still not resolved. No resolution has been forth coming, and after repeated attempts to cancel and my repeated requests to get a cancellation form, which by law was supposed to be in my paperwork and was not, I'm still being told "You can't cancel!" I am looking for resolution here and to put an end to this company's bad business tactics. After this ongoing bad experience, I hope this helps you to stay far, far, far away from Blue World Pools. Check back for updates. God Bless!

So with that being said, we agreed if they could get us financed. So we called and called after filling out the finance paperwork and got no return calls until someone called said, "We were unable to get you financed. Could we come up with more down or provide our own financing?" Our answer to both questions was no and this time, the sales rep told us we will still be responsible for 30% of the $8,000 and a lien would be placed on our home. So now, we are stuck paying 30% of something we have never owned or seen. We have tried to ask why since we could not get financed and they told us the contract was not based on a continence that we get financed. It was based on cash which was never mentioned anytime during our negotiations.

I provided a second phone number when I made the appointment. I called from that number as well and got the same recording, so my number was put in the system to block me from calling. I called from a third telephone number that wasn't provided. The same person (Phillip) answered. When I told him who I was and what transpired, all of a sudden the phone was disconnected. I called back and never got a straight answer. Save your hard earned money. They'll take your info and do God knows what with...

They will smile and promise you the world in order to get you to sign the paperwork. At the same time, they are conspiring the easiest way to take your money. For God's sake, please consider buying a pool from a better company. Do not sign their contract (if they won't let you have a copy of anything you sign or allow you to have a lawyer review the contract, that should indicate that there is a problem). I cannot tell you the details of just how evil this company is. By the way, they make their so-called employees sign a contract to say that they will never say or write a negative review or comment about this company. Fortunately, I was not an employee of theirs, but of the contractor that signed such a document. On his behalf and all other installers that work for this company, I felt it was my duty to let the public know that these folks just can't be trusted.

Luckily for me, I am a contract manager and understood the language in the paperwork. This place is a joke and I wouldn't recommend them to anyone. I feel sorry for the people that signed without reading. The sales will talk to you nonstop while you are going over the documents to distract you! They will not leave the paperwork for you to review either. Stay far, far away.

So, the salesman called Blue World and put his phone on speaker. His manager convinced me that this pool was like no other above ground, and it could be put all-the-way in the ground. The only catch was it would cost a little more for the installation (which made complete sense). I was then "ganged up on" with 2 salesmen brainwashing me that this was a much healthier choice for an inground pool (since the actual price was only $3,000 less than an inground). I signed the contract, paid the deposit, and set an installation date (which was 3 weeks later).

The date of the install arrived and I was very excited. First, the contractor made me sign a new agreement because Blue World upgraded the pool I ordered from the mid-grade to their most expensive. His crew was already putting the pool parts in my yard, and I thought to myself “they had to upgrade to put it in the ground”. I was excited and I signed. The excavation began but stopped after only leveling the ground. I approached the contractor and told him the pool was supposed to be placed all-the-way in the ground, and it was the only reason I agreed to buy it. He told me they could not put it in the ground like that and I needed to call Blue World. I immediately called.

I spoke with a manager and told him the names of the other manager and the salesman who told me it would be put in the ground. He confirmed that the pool could not go in the ground and informed me that the manager and the salesman no longer worked for the company. I informed him that I did not want the pool if it couldn't be put in the ground because that was the only reason I agreed to buy it. The manager became rude and told me I was legally obligated to purchase the pool because I didn't cancel within 3 days after I signed the original contract. I explained I didn't know then that they wouldn't put it in the ground, or I would've never signed to begin with.

Then he said they would put a lien on my home if I didn't pay for it (whether they installed it or not). I then told him if they weren't putting it in the ground, I didn't want the upgraded pool. If I was being forced into the contract, I wanted him to honor the original ($2,000 difference). He told me the instance I signed the modified contract it voided the original. I bet this manager got off the phone and laughed while I was in tears.

In fear of losing my home, I've been paying for this seriously over-priced pool that I didn't want for nearly 4 years. I figure it's the price I have to pay for an extremely important lesson - trust no one! The icing on this nasty cake was when I got a phone call the other day. It was Blue World Pools. The representative told me I would get a free ionizer if I came to this website, wrote a positive review, and she confirmed the comments were positive. Really? A bribe? Does this company have any decency? Guess I won’t be getting a free ionizer... LOL!

The ladder is now broken again. The handrails are very cheaply made and do not last at all. We have had our pool almost 3 summers now and have had to replace them every summer. After a long period of time and waiting, someone did come look at it being off level and we were told it would settle. It is a little better now. We upgraded our purchase through Blue World and were given a heavy duty winter cover. This was a joke. It caved in the first winter and allowed so much stuff inside the pool it was ridiculous.

We have since bought a new one at our local store which cost us but was worth it. When we went to replace the ionizer that we were told would be $100 before discounts, we were told by Blue World that it was on sale for $160. We have also had to have plumbing work done on our pool twice. The first time by Blue World, of course, didn't get fixed right so we had to pay our local pool store to come do it again. Overall, the pool is nice and we enjoy it but honestly I feel like we were ripped off, lied to and would have had a better experience and saved a lot more money if we would have purchased it from our local store.

I was a little disappointed when my husband called to try and have Blue World Pools work with us in order to not lose the pool the kids are so in love with and was told no. They would not help, would not refinance or even drop our payments and tack on extra years. Kids love having it, they enjoy it when we are able to keep it clean enough for them to swim in and it is something I do not want to take away. This is one of the last things we have that we are trying our hardest to hold onto for their sake, but all the treatments we do, we cannot have their pool in working order for more than a week at a time due to the water not being/staying clear.

I am praying this info gets to who it needs to and they see a hardworking family trying to keep up on our responsibility we took on, but feel we were misguided on the upkeep, and the company not working with us at all since I became unemployed. Satisfied with the setup, the pool itself, but unsatisfied by the lack of use we get from it due to issues that were never "heard of" with this pool.

The salesman lied to us, when we called the office the next day, we were told they would not cash our check and they did and now, we are obligated to buy this $15,000 pool that we can get somewhere else for $8,200. These guys are all crooks! All they want is your money. Stay away from them!

I listed to an ad that said sales closers make an average of $4,000 to $6,000 per week. Due to bad economic times, I had to close my business of 9 years and decided to take this job. Today, I find out after working 3 weeks and writing $81,000 in business that I am not getting paid on payday either and that their contract keeps us from getting paid. This has caused my family financial hardship, plus I realized what was happening to the consumer after I googled Blue World Pools.

If an attorney would listen to a sales pitch and see how it works, you will fall over dead. It is my understanding now that they have been banned from selling pools in Georgia and I think Florida. They continuously travel from state to state training new people, hoping to get 1 or 2 sales before they quit and if you quit before giving a week’s notice, they charge you back $367.00 per lead they say they could have set for you that week, deleting all of your commissions. Also, once you see the big picture, it is unreal.

After 3 days, the customer is threatened with a lien on their house and a 50% cancellation fee. I was personally called by Blue World Pools this week before I quit and told to take the letters out of my sales brochures I leave with the consumer after the sale that has their contact information on it ruthless is an understatement. You must hear how they do it. Also this week before I quit, I was asked to run an appointment with someone I knew and as I was figuring this all out, I denied the appointment and told them I would not go out and sell a $1,500.00 pool to them for $10,000 and they said okay and sent me out of town. This is when I really knew I was becoming part of this and now I am scammed out of my money also and expenses for traveling at least 5,000 miles.

I also have another person who was in class with me who they are holding their money and could get many more from the net who have not been paid either plus the homeowners who have been wronged. Can someone stop them? Thanks.

He started off with a $15k figure, and I assured him that it was not going to happen. So he got on the phone with a supposed manager, and the price kept coming down for this reason or that reason. And then they said they could give me another disc for making it a show pool. Of course, they never came back to show it to anyone, and I am still making payments on the thing.

I love my pool and the low maintenance, but I could have bought 5 pools for what this one will cost me once it's paid for. The salesman used the ionizer to sell me the pool like it was a great thing, and that is why it cost more. I have priced them, and I could have bought a pool for $3k and bought the ionizer separately. And I could have bought 5 of them at what I am paying.

I know that some of the responsibility lies with me, but I am a consumer. Being a single mother, I try to shop wisely, and in this case, I look back and know I didn't do such a good job. Now, I have gotten a letter from Blue World stating they have former employees saying they did something wrong when it was the former employees who stole from the company. I don't know who did what. All I do know is I got ripped on a new one, and it would be nice if someone would stand up for us and say so.

He said that it was going to cost me a lot to get the cheaper pool because I would have to get sand hauled in and a bulldozer to clean the site and it would have to be inspected before they would sell me the pool. He told me it was a waste of time and money to buy the $399 for it to mess up in a short time and I should want to improve the value of my home with the expensive pool. He said the value of my home would increase and if I wanted to sell, it would make it easier due to the value of the pool and the look of the home. He said I wouldn't have one of the $399 pool if it was given to me. I told him I didn't want to spend that much money on a pool.

Then he said ,"Well, I have some incentives I can throw in to make it cheaper for you because I like you." He said if I agreed to use the pool as a show poo,l he could deduct a certain amount off the pool. Then he said, "I can call my boss and see if I can use my personal discount to save you even more money." Then he called and I spoke to the manger of the company who offered to drop more off the price of the pool. So I told the sales person after I got off the phone I still didn't know if I wanted to buy the pool. Then he started to push, "Well, I have spent here all this time and did all this work and used my personal discounts and you won't regret it". He said, "When I leave, you won't be able to get the discounts I offered you; the deal will be over." I felt pressured and like I had done the man wrong for not buying the pool so I agreed to buy the expensive pool.

Later that night, I called and left a message on the manager's answer machine saying I changed my mind and didn't want the pool. I stopped payment on the check. I got a call a few days later about the payment and that I had to have the cancellation in writing to the company within 3 days of signing the paper work. I never was told there was a time limit on the cancellation process. It was not shown to me at the time of sale. The lady told me I had to either pay the down payment or pay a percentage of the cost of the pool to cancel the contact or they would take me to court for the price of the pool. They also told me of a loan on my home they could enforce if I didn't honor the contract. So, I have been paying on this pool and it costs too much to keep up. I can't even use it anymore due to the chemicals which cost too much. It was a lie when the man said it was chemical free. I feel wronged and I feel I have wasted all the money I have paid on the pool.

I kept telling him no, that we could not afford it since the price was so high. It was something like $400 a month. He told me this pool would not need any chemicals but 1 gallon of bleach every week and it would stay clean and ready to swim in year-round. He said that I would never have to drain or refill it again. He said that the pool would help me lose weight by walking around it and doing water exercise and would reduce my stress. He said that it came with all the accessories like a vacuum, free chemicals and a vacation to I don't know where and some other stuff as extra.

Then he got on the phone and talked to some guy and told him that we could not afford this quality high pool. He said okay, that his boss said they would make us a deal; they would give us this beautiful pool that was going to change our lives for a cheap price but we would have to be a show pool which meant that when they wanted a customer to see one of their pools, they could come over and see mine and this was supposed to happen a certain amount of times per year and that is how they would knock off these thousands of dollars and get the payment to $300 a month.

We also had to write a letter stating how the pool has changed our lives for the better. I said no, I did not want it. It was still too high. He talked to the guy again and they lowered it to $231 but I told him I still could not afford it. I thought they had the special one for $99. He said, "Well, this is the best you will get and the price is so low you can't beat it." He said, "You won't find a cheaper pool. We will install it and you have warranty so if anything goes wrong just call us and we will send someone out." The installers will explain how everything works when they get here in a week. He went outside and said, "Okay, this is a good size. It will go right here."

So he went inside and took out a small fax machine from his bag and told us to sign the papers and he need the papers from the house. I was like for what. He said that since it was a show pool, they need to make sure that we would keep paying it by putting a lien on the home. I asked him what was that. He said that if we did not pay for the pool, they would add the balance to our mortgage and that for us to finish buying the house, we would have to pay that at the end of our mortgage. Now he was asking for too much, so I did as he said. As he told us to sign some papers ,he started to shake uncontrollably and he asked for water. We gave it to him. He was shaking trying to hurry and fax the papers over to the company.

He then told us about the 3-day cancellation. He said that we had 3 days to cancel but everyday it was a fee we would have to pay if we waited to cancel but that we had 3 days. If we waited today, it was a certain percentage because he had already turned in the order. If we waited 2 days, it would be more since they started to get the pool order together and if we got the pool at the house but they did not install, it we would have to pay for the pool then and the shipping also if we were to cancel. So as soon as he faxed that paper in, the days had started. I had given a posted date check as a down payment for I think it was $250 because I had to put down $500 for them to start building. The other $250 was due when they came to install. He left a pink copy of what I think was the contract but I am not sure since I cannot even read it. Because he was so shaky while faxing it, he wrinkled it up and has some black from the fax carbon. then the writing did not go through on my copy, so I do not know what is says or said.

He said they would be here in a week to install. I called in the next day and tried to cancel but because I could not afford it, a lady told me that the pool was already being shipped and that I would have to pay I think she said 33% of the price and a return fee because the order was already in process. I thought to myself, okay, I cant afford 33% of I think it came out from $99 dollar a month too. I have to look at the price but I think it was a $15000 pool. So I called again the next day and told them to cancel because I was not going to have the $250 for the installer when he called. The man said, "Hang on" and returned to the line and said, "You will have to pay the fees because your pool was already shipped but I will do this for you. I talked to my boss and they said for me to waive the down payment." There was no way I could pay the fees, so I said fine.

A couple of days later, I got a call from Blue World. It was a woman saying that the pool was ready to be shipped but they were verifying that someone would be there to tell us where we wanted it and that we had to open at least 6 feet of fence for the machines to come through. She also said that she had to add on the cover and some other things and that is was going to be $5000 more and I told her no, I did not want it. She said I had to get it to protect the pool or else my water would get dirty and it would damage the pool and then it would be my fault and the warranty would not cover it. I was like why did no one say this before. She said it was on the way and that the installers would be here in 2 weeks.

The pool came and we waited for the installers but they never came. It was like a month or more when they showed up at night time. It was dark. I think it was like 7 or 8 pm when they started working. I stayed up late until they got it done like 11 or 12. They called me to see it and I went but I could not see much since it was dark and they told me to sign the paper because they had finished. They left the water on, a 6 page booklet on how to work the pool. In the morning I woke up and there was stuff all over the place. I did not know what the things were. I just saved it in the garage, things like rubber, pipes, hoes a metal small white machine and some plastic parts and I guess extra screws. The pool got filled in 3 days and we got in. I felt lumps and holes and little pieces of stems or grass where the sand was not level or covering it, but I said maybe it will settle as we swim in it.

We swam in it like 3 times and the arm of the ladder broke. My ex-husband called it in and they said they would send out a new one. So we put some duct tape on it, then the water started to look foggy like a light cream color. My ex was swimming under water and saw a bag of sand under the ladder but it was leaking the sand into the water making it foggy and dirty looking. We tried to clear it up with the vacuum but the vacuum they gave us was useless. We tried our best to put it together since no one walked us or showed us anything.

They just installed and left us like that. Then leaves started to fall in it since it was already fall. We took out the cover and tried to cover it but the cover was too small. We tied it to the pool but since it was too small all the leaves and stuff were falling in it. Summer time was here again. The part took forever but it got here but it was the wrong side of the handle of the ladder. We called it but they never sent it. The water was by then black and dirty and murky since the tarp did not cover it. All animals like pigeons, rats, frogs and squirrels and insect were in there, dead and leaves and green algae.

During the summer months, we had ran the machine and put the bleach but it was not working and this was the outcome. So we drained the pool out and cleaned it and refilled it up again. We have done this every year except for this one. During these years, about 2 years ago, I got fired from my job and I got sick. I got fluid in my heart and in my body. I could not make the pool payments on time and they started to harass me, calling all the time and telling me "you want us to take your house?" I got into it with a lady because she was very rude. Then they sent a collector ;it was about 9 p.m. and we were celebrating my dad's birthday. He was here saying that he needed a payment. I told him I had already talked to someone and made arrangements. He connected me with the man and the man had accused me of hanging up the phone on him and acting like I was someone else. I told him it was someone else because I was at the hospital that day and my daughter said yes, it was her who answered the phone and I asked her why she hung up on him and she said because he was being rude. So the collector left.

Well the water was always green and stinky, full of algae, never clear. It only would be clear for 2 or 3 days after filling it up. Mold and algae would start growing. I have called several times and asked for advice but all they tell me is to put the bleach. Since then my ladder has broken more and they said it is not covered no more. It was like 70 or so dollars. I have wasted tons of money on algae cleaner and water clarifier to keep it clean but it will only last a week or so and then back to the green pond. I last called and they told me the ionizer needed to be replaced every year and it cost somewhere like 200 dollars, almost the pool payment amount which no one told us about that at all. It has been like 4 years or more and no one has ever come to see our so called show pool. Now the pool just sits there. We swim in it 2 - 4 times a year and that is it.

Every summer, we drain what is in there and clean it out and refill it again which adds like 500 dollars to my water bill. There is no need to cover the pool anymore. The water started to leak from it this summer and we think the liner is torn somewhere. Now I am on a fixed income, disabled and too sick and tired. I just try to make my payments so I won't lose my house and I give up on the pool. It will just stay there because I cannot afford the upkeep and repairs or the pool.