Bathing Solutions Reviews

Firstly - I want to say this is the first time I have written a review on a company - apart from TripAdvisor! I only did it because everyone seems so quick to complain and slow to praise. My parents had a lovely experience- even if it was a little slow. I was really nervous when I heard that Mum had arranged for a company to quote on updating their bathroom and I couldn't be there when they were visiting as it was mid-morning.

The really EVIL thing about this company is that they sent their sales rep to my mother's home, then refused to leave until they had processed her debit card for a deposit of over £1,000 for an overpriced walk-in bath. That's right! The sales rep took my mother's card details and rang the payment through to Head Office immediately. The money was out of her account and into theirs within minutes.

Writing this review on behalf of my wife's parents who are in their 90's. Firstly the cost that they paid was in my view at least 2x what it should have been, the sales technique of offering massive discounts to make it sound like a good deal was used. The installation went reasonably ok and on time within reason. A pump was fitted to take away the water but the quality of the tray installation was poor as would leave a puddle of water. Shortly after it was installed they have had nothing but problems with the pump and although an engineer has been out it is an ongoing problem. Having looked at this myself I feel there was not a need to have a pump as the floor could have been excavated to tap into a waste pipe, thus alleviating any issues with getting water away. I would not encourage anyone to deal with this company.

Bathing Solutions are a terrible firm. Bathing Solutions they are not. Bathing disasters they are! They left my job in a terrible mess, unfinished, no apology and no reply to emails. I had to contact another firm to finish the tiling and the fitting of the shower screen as their contractors left bare plaster on the wall and brought the wrong size and wrong colour tiles. The bath arrived damaged and they never told me. They fitted it despite knowing it was damaged. They are now pestering me to pay the final installment of a job they didn't do. My advice is keep well away from this firm unless you want a load of stress from which I am still suffering now after over ten months.

Bathing Solutions did not stick to agreed dates. Bathing Solutions carried out defective work which needed replacement. Bathing solutions did not respond to letters. Bathing Solutions would not consider compensation.

My elderly parents ordered a shower unit from this company. They suffered weeks of the wrong parts being delivered, having to be returned and then the wrong parts being being delivered again. The fitter was told by his Manager over the telephone to 'bodge' the job rather than order a correct part. The end product is nowhere near worth the extortionate price they have had to pay. I have never seen my father so stressed and was worried about his health during the whole business.

After waiting weeks for surveyor to plan our bathroom a quote of over £8000 was agreed for shower, toilet and wash basin to replace bath, toilet and wash basin. Expensive! During fitting we noticed toilet was not the one we had ordered! We had ordered one to be flush to back wall! We were rudely told by Bathing Solutions Purchasing Manager that he could change any item and we would have to accept. He stated this was on terms and conditions? There is a term which states minor items may be changed without notice. We don't think the toilet is a minor item! After a lot of emails and telephone calls from us we finally got the toilet we had ordered about 3 weeks later without notice or apology. This was fitted but is not satisfactory as the seat is loose!

Had a shower fitted. They changed delivery date by 1 day then changed fitting date by 1 day. Said it will take 3 days to finish. We ended up having 2 shower trays delivered which were faulty. 3rd tray ok. They started work on the 2nd Sept. The 3rd tray was delivered on the 9th Sept. Fitter came back on the 11th Sept to finish job. Had no washing facilities for 10 days. They offered £100 discount for the inconvenience which is an insult - contract no **. Lever control is not like the one we asked for which was optional.

Don't do business with these people. They are worse than double glazing salesmen. They took thousands of pounds in deposit from my 80 year old parents following a 'no-obligation' quote. When my parents tried to cancel the arrangement no-one would take our call until the statutory period was over. They also didn't wait 5 minutes before charging my parents credit card - it was charged the same day. They have been promising about 300 of the original 1800 pound deposit back for months, and even that we haven't seen. Also the original quote to put a new shower in was over 11000 pounds! They gave a 'discount' to 7000 pounds - for a shower installation, which Wickes and B&Q both quoted at 1000 pounds.