Bath Fitter is an acrylic bathtub, shower enclosure and tub-to-shower conversion company. The company’s bathtub refinishing products are custom molded to fit over existing fixtures for quick and clean bathroom renovations that last a lifetime. The company can complete installations in just one day.
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Bath Fitter did a job for my sister-in-law and brother-in-law across the street and they were pleased, so we decided to give them a shot. We got the pricing, liked it and we were well pleased with the job. One person did the job and he was excellent. He was here, did his job and stayed on it. Having been in the industry, I knew everything he was doing and he did it properly. I liked everything he did. The finished result is great. Everything was as I wanted it to be. So right from the very beginning, the individual that came and that went over the project, told us what it would be and gave us the estimate, his stuff was right on. Bath Fitter did a great job for us. We've had some of our neighbors here in Sea Isle come in and take a look at the work and I've given them excellent reviews.
We really appreciate you taking the time to share your experience Roy! Thank you for your positive feedback!
My job reference no. is ** and **. I used BathFitters out of Orlando, FL (407) 855-0501. They remodeled my shower in April 2016. The shower door cost me $ 1,125 and has been leaking since its installation. They have made various attempts to stop the leak and have failed miserably. One kid installed a water deflector under the door backward, letting the water run onto the bathroom floor instead of into the shower. They hate to return calls. They don't show up for appointments. When they don't show up they also fail to call and tell you they can't make it.
Their phone system is pathetic. I put them on speaker phone and turn up the volume and they sound like they are whispering. I have to ask them to speak louder every time I call. I flew Jets in the Navy, but I am nowhere close to being hard of hearing! They never stay to check their work product. As soon as I do the leak is still there. Once they sent a guy to take pictures of the door. The following week a guy shows up. He knows nothing about the pictures and is not there to fix anything. Just wants to know what's up!
Hi Roger, we are sorry to hear about this experience. We will pass your message to our branch to ensure you receive a callback to address your shower issues. If there is anything else we can do to assist in the meantime, please don't hesitate to reach out. Thank you.
I purchased walk in replacement shower because my wife can no longer stand in our old tub shower combo. I explained to Dan, the sales pitch man, that it was a priority to get it done relatively quick. I signed contract March 3, 2019, realizing it would have to be custom made. It is now May 1 and still not completed. But, as that is bad enough, I have to contact them to get any response. These are the issues: The installer arrived to install the walk in but did not have the shelf nor the correct seat. I called two days later to ensure the correct seat was on its way, as I am explaining the size was wrong a voice in the office shouted, "I’m not paying for another seat". That was the end of my pleasant conversation... As the size is handwritten on the contract (which, apparently, no one bothered to read).
I hung up and called Joe (the manager), he was pleasant enough but didn’t bother to mention reprimanding the female whose voice I heard. Long story to short... Tomorrow the installer is going to show up with the correct seat (I hope), over 4 weeks after it should have been finished. Calls to salesman have been futile and unanswered. Don’t buy Bath Fitter in Sacramento area!
Hi Olen, this is not the type of experience we strive to provide and we appreciate your feedback. We take your concerns very seriously and will be looking into this matter. Should you require any further assistance please do not hesitate to contact us. Thank you.
Bath Fitter removed a one-piece shower and tub for me then replaced it with a walk-in shower. And I'm absolutely satisfied with how everything turned out. It took them a day and a half to do it. The guy who did the remodel was very efficient, quiet and did a good job. I was also very happy with the sales rep that came out here. The price point was good, too.
Thank you for your review Gladys! We are glad to hear our team was able to provide you with a great experience. Thank you for your business.
I got a tub, shelves and towel rack from Bath Fitter. However, the installation was incorrect and it took a couple of weeks for them to rectify the initial installation because it was taken up all the way to the ceiling when it was supposed to be the height of the window. Now, the towel bar has already fallen off the wall. Furthermore, the person who was supposed to fix it yesterday didn't come at the specified time. So, we had to leave work.
They need to improve their responsiveness. When I asked to have the towel bars fixed, instead of waiting for three weeks, and I had to be firm and say that things were not acceptable because of the installation issue. They should have said that they would get someone out to our place immediately instead of having to make me fight to have the issue fixed. It is still not fixed because they had to cancel yesterday.
Hi Susan, this is not the type of experience that we strive to provide and we'd like to make it right. We have forwarded your message to our local branch and they will be in contact shortly. If there is any more we can do to assist please don't hesitate to reach out. Thank you.
It was time to update my bath. The tile was coming down around the faucet. Based on the recommendations, I looked Bath Fitter up. I even looked at the reviews. I had also priced the work with a private contractor but it was a lot. Even Bath Fitter was a little bit more than I wanted to spend but the reason that I did it is because the salesman was no pressure. We did not feel obligated to utilize Bath Fitter at all. He did a great job. Sales was wonderful.
I had Bath Fitter do the surround and the tub as well, and it was done immediately which was good because that's our main bathroom. There was one or two people. They were here from 9:00 in the morning until about 4:00, and there was no mess. They cleaned up everything. We did have to have them come out one time though. The shelf that they installed was starting to come off, and it looks like it might even be starting to do that again, but he was in and out of here just a few minutes. It was like two days after we called that they came out and fixed it. But overall, we had a great experience.
Thank you for your review Rachael! We are glad to hear our team was able to complete everything to your satisfaction and provide you with a wonderful new Bathroom!
I liked the timeframe through which Bath Fitter could complete our remodel. I purchased a shower stall from to replace a bathtub shower unit. Everyone I interacted with there was very knowledgeable, very customer-focused and had options if there was something that I wasn’t happy with. Their installers were very neat and clean. They really worked until the job was complete. Additionally, they did shelves and safety hand bars for me. If they needed any question answered, they would come and get me before they went any further with the install. I definitely recommend them.
Thank you for your review Cynthia! We are thrilled to hear our team was able to go above and beyond to ensure your satisfaction!!
I had a couple of estimates and I liked Bath Fitter's pricing and being done in two days. We got a new shower installment and the sales rep was very helpful. He was easy to talk to. I wanted the installation to take one day, but it took two days. But that was fine. They had a lot to do. They knew what they were doing and they worked as hard as they could getting it done. I really like the new shower. It's bright, clean, and easy to get in and out of.
Hi Terry, thank you for your review! We are glad to hear you are loving your new shower! Thank you for your business!!
We've seen Bath Fitter at a home show and we thought that they were really good. We also had a friend that had Bath Fitter do their job so we went with them as well. They took our old bathtub out and put in a shower for us. It was an excellent experience. That time, we had a problem with a shower door that wouldn't stay shut. We called and their techs were here again and fixed it in a short time. We were well-pleased with the politeness of the two workers that came here and the neatness. On top of that, we are really pleased with the shower.
Hi Janice, thank you for your review! We are thrilled to hear our team was able to go above and beyond to ensure your satisfaction!
I received a postcard in the mail about Bath Fitter. I thought it would be fast to transact with them and that their products are reasonably priced. But their sales rep wasn't really very clear on things from start to finish and I was a little bit surprised once everything was all put together versus what was originally represented as what the cost was gonna be. But I was presuming the quality, so I went with them. Also, the bathroom really needed at least the shower fixed because it was almost non-operational the way it was before.
The technicians that came out was really nice. They scheduled according to my schedule and did what they said they were gonna do, at least with regard to time. However, the installation seemed to have been a little bit faulty. There are some parts of the work that are already starting to peel away from the wall. The remodel was done in February of this year and I noticed the problem about two weeks ago. But the bathroom they worked on is in my guest bathroom, so it's not even a bathroom that gets used a lot. So I'm a little bit disappointed in the work.
The thing is under warranty and because the problem happened so soon, I can't imagine that it won't be remedied and I've been trying to remember to put a call out to Bath Fitter to see about getting somebody out to fix it. So right now, my jury is a little bit out on Bath Fitter. They have good and fast customer service but I'm not completely satisfied with the work. I'm also not 100% happy with the price. It was a little bit higher than I expected it would be but I was kinda in the crunch with regard to what I needed to have done and when. So I just kinda went with it. But I feel like the price should be a little bit more competitive since it's just part of a bathroom that's getting fixed. Still, I'm really more annoyed that I have to take these steps to have the problem repaired as opposed to be focused on something else.
Hi Brenda, thank you for sharing your experience. We are sorry to hear you are experiencing an issue with your Bath Fitter unit. We will pass your message along to our local branch and have them reach out to assist. Thank you!
Our old bathtub had a couple of cracks and we wanted to get it fixed before it got to be too bad. So, we purchased the bathtub shower combo from Bath Fitter and had a shelf and safety bar installed. Their rep was very friendly and very informative and was able to answer all of the questions that we had. Their installation crew was very friendly too. The installation took 24 hours and it was great. Now we like how our new bathroom is easy to clean.
Hi Chelsey, thank you for your review! We are thrilled to hear our team was able to provide you with a great experience! Thank you for your review!
This is rental property with one bathroom. The installer was very accommodating to my renters. Finished the job in one day. The renters are very pleased and so am I! The job number was ** and the technician's name was Ed **. Ed deserves a pat on the back!
Hi Clarence, thank you for your review! We are thrilled to hear Ed was able to go above and beyond to ensure your satisfaction. Thank you for your business!!
I needed a bathroom installation one time and decided to go through Bath Fitter. I purchased a shower install from them and their installation team just fine taking a couple of days to get it done. They left everything all clean. Overall, Bath Fitter was professional and timely. I’ve recommended them to several friends.
Thank you for your review Bradley! We are thrilled to hear you had a great experience with Bath Fitter!
The installation of this was a nightmare. At the end of day one, the installer had managed to tear out the old tub and do some plumbing work. He informed us that the 60-inch tub we ordered would not fit and that he did not have the right materials to finish the job. He called and got another person to come on Saturday to finish the job. Another installer showed up Saturday. (We had to cancel our weekend plans.) He worked all day and was able to get the 60-inch tub to fit. When he finished, the curtain rod was wobbly and he could not get it stable. He said he would come by the next Saturday to fix it. (Once again cancel Saturday plans.)
We waited at home and he never showed up. I called and complained and they scheduled someone in for the following week. The man showed up and took nearly four hours to correct the problem and left the bathroom in a mess. There was a layer of dust on everything and footprints in the dust in the tub. While the overall product is nice, the installation process was a nightmare. I am very disappointed. I can't decide whether I would recommend them. The finished product is nice but the one day install promise is not accurate. Give them a couple of weeks.
Hi Jeffrey, we are sorry to hear your experience with Bath Fitter was not a positive one. We appreciate your feedback as it will help us improve in the future. Should you ever require any further assistance, please do not hesitate to contact us. Thank you.
We had Bath Fitter take out a tub and put in a walk-in shower, and we liked that it was done in a timely fashion. We didn't wanna have to have the bathroom torn up for months at a time. They had the installation done in two days, and the contractors that came out were excellent. We should've gotten the doors at the same time, which we didn't, but we've got them scheduled to come back and put on the shower doors. Somebody is coming on the 17th of this month to double check all the sizes and measurements.
The sales rep was really good and he knew what he was talking about. He definitely covered everything. The only thing is that after we sold all the financing paperwork, we were told it was x amount of percent. So, we just ended up paying in cash. Had we known that there was that much of a finance charge, we would've never even sold all the paperwork. Other than that, the people were very pleasant, and my husband even told the sales rep to stop by if he's in town.
Hi Susann, thank you for your review! We are glad to to hear you are loving your new walk-in shower! Thank you for your business!!
Zack and Jay were very good about installing our new shower. It was a lot of work removing the tub and not wrecking anything in the house. Zack and Jay explained things to us as the job progressed. So far we are very happy with the installation.
Hi Jim, thank you for your review. We are thrilled to hear Zack and Jay were able to complete everything to your satisfaction! Thank you for your business!
I am so pleased with my walk in shower. The guest/small bathroom had an old tub no one used. Upon moving in with my daughter I needed to be able to use this bathroom and couldn't climb in & out the tub. My salesman Terry explained all the features available, showed me photos & spent a lot of time answering all my questions. He never made me feel rushed to complete the purchase. On the day of installation, the installer Henrik was prompt and explained how everything worked and was very knowledgeable. He was very careful to make sure he was didn't scratch or hang up my newly painted walls. Love this product and the folks I worked with on this update.
Thank you for your review Dorothy! We are thrilled to you are loving your new shower! Thank you for your business!!
We needed a tub replaced. We worked with Bath Fitter and everybody there was very nice. The gentleman from the installation team was very nice as well and did a great job. Installation went really well and thus far, we've been liking our new tub. It even has a lifetime warranty with it.
Hi Tamilyn, thank you for your review! We are thrilled to hear our team was able to ensure your satisfaction. We hope you will continue to enjoy your tub for years to come!
From start to finish we are very happy with our experience with Bath Fitter of Salt Lake City. The installer Steve was professional and polite with an extreme attention to detail and respect for us and our home. The shower was a complete custom fit and every item was installed with quality and craftsmanship. We were concerned with the price, at first, but feel we received our money's worth and then some. If we had it to do over again we would call Bath Fitter.
Thank you for your review Paul! We are thrilled to hear our installer Steve was able to provide you with a great experience! Thank you for your business!!
My friend told me about Bath Fitter and the quality of the work of this bathroom remodeling company that I saw in his house had me working with them as well. I purchased a bathtub shower overlay with the ceiling concave roof part. It was excellent dealing with the reps. They were very knowledgeable and I was very pleased. When the guys came out to do the installation, they were timely and cleaned up very well. I like that my wife is happy with our new bathroom. She noticed, though, that some of the nickel-plated finishes were starting to tarnish and she was gonna call Bath Fitter to see what is warrantied and what we need to do about that. Other than that, our experience was very pleasurable and it was what the consumer wanted. Nothing was pressured.
Thank you for your review Todd! We are glad to hear our team was able to ensure your satisfaction!
We had a tub in before that Bath Fitter put in way back over 10 years ago, then we decided to also put the shower in. We like Bath Fitter's product and the interaction that we’ve had with the sales reps at Bath Fitter was really good. They were personable. The guy that came in and did the installation was spot-on and was a very personable guy, too. He explained and answered any questions that we had.
Thank you for sharing your experience Leland!
Got our shower installed today. Was told 4 hours, took 7. But kid installing was nice. No biggie. Only thing I dont like as of 4 hours post install, it wasn't measured right and HOLY THICK SEAMS! Wasn't expecting it to stick out about a inch or so. Not a fan of that.
Thank you for your review Daniel. We will be sure to pass your feedback to our local branch to ensure everything was completed to your satisfaction. Thank you.
We had a bath done by Bath Fitter about 20 years ago when they first were in business. We decided it was time for a makeover and they did a tub surround. The reps were good, although I was unhappy with a couple of things -- things that I thought should have been included but were not. It was a communication thing. Our salesperson was fairly new and had not been working very long, but he was a good gentleman and he did a fine job. He was a little green, though. I was a little disappointed with the install. It was supposed to be a one-day thing, but it took two days and it seemed to take an awfully long time. However, I was satisfied in the end.
Hi Chuck, we appreciate your feedback. We are glad to hear that you were ultimately satisfied with your project!
Bath Fitter had a booth at a business expo at the Civic Center last May. I went to them and I felt good about the salesman who came to talk to us. He answered my questions and worked things out with me. I was comfortable with him so I didn’t even look further. Their team tore out an old tub in the bathroom and then put in a shower. They also tore out the sliding doors and put in new ones. They were really good about cleaning up and showing us how things worked afterward. I stayed out of their way for the most part but they were pleasant guys to work with. We have another bathroom and I’m giving some thought to having them do it as well.
Thank you for your review Paul. We look forward to helping you with your other bathroom if you choose to give us a call. Thank you!
I liked the salesman of Bath Fitter and his presentation, so we went with them. He was knowledgeable about his product and he made a good presentation of what he had. Although he never denigrated the other products that we looked at, he seemed to be convinced that what he had was good and why it was good. We got a new shower installed. When the installers came out, they were quiet and very respectful. We're enjoying our newly installed shower.
Thank you for your review Curtis. We hope you and your family will continue to enjoy your shower for many more years to come!
I saw a Bath Fitter commercial on TV and there was a gal in the mall who gave me a nice coupon. We wanna get rid of our pink tub and made a switch there. I liked their lifetime guarantee and the rep was very thorough in his presentation. My wife didn’t want any handrails and didn’t want the soap things they stick in the corners. So, he made other offers to get different things. We were able to change to an antique bronze or oil-rubbed bronze and with no additional cost. He sweetened up the package nicely and the interaction went well.
When the rep came out for installation, the guy had pieces of canvas-like cloth that he completely covered from our front door clear into the bathroom down the hallway. He had all the tools necessary that he needed and he didn’t have to go anywhere or do anything else. He was very good at his task. We went from a tub to a walk-in shower. So, he had to knock out the old bathtub. He did that with a sledgehammer, so he had quite a task in front of him. He got it done in one day. He didn’t pause much. He just kept right at it. The final product was top-notch. It’s got a tall surround that are screwed up to the ceiling so you don’t have to worry about any water getting on the sheetrock. Also, we got sliding glass doors, which is sweet. The only thing is the water spots that we have to clean. You have to squeegee the door down so you don’t get bad water sports. Other than that, it’s quite a nice product.
Thank you for your review Dale! We are very glad to hear our team was able to provide you with a brand new Walk-in shower! Thank you for your business!!
Bath Fitter's people were top notch and they were good people. They were very professional, courteous, and friendly. They did a great job. I liked the installers a lot. Getting in and out of the tub was trouble and they took my 4 x 4 garden tub and replaced it with a walk-in shower. They followed up, told me about their warranty, and said that if I ever needed anything, they'd come back. Later, we bought a door, they came back and installed it. The products they put in are excellent.
Thank you for your review Danny! We are thrilled to hear you had a great experience with our team!
My husband fell in the shower and cracked the wall, so I needed that replaced. I asked a couple of plumbers in the area that did certain things for me but there was no guarantee on what they were doing, so I would rather go with a reputable company. I told Bath Fitter what I wanted and they put in the shower last November. The reps were excellent. When the guys came that morning, they went right to work. They cut the water off, and told me that it was gonna be off for a few minutes, and then they commenced to doing their job. They told me it would probably be all day. They were upstairs, I was downstairs, and I heard them coming and going. When they were finished, they let me know.
I love the new shower. They did an excellent job. You couldn’t even tell that they had been up there. Everything was clean and done just like they said. I asked the guy who did my bathroom a couple of questions and he was able to answer everything with no hesitation about it, so I really respected him. A lot of places give you the runaround but he told me exactly what he was gonna do, and that’s what he did. If I asked anything, he just let me know right up front.
Thank you for your review Carolyn! We are glad to hear our team was able to complete everything to your satisfaction!
I was in the process of remodeling my two bathrooms and I was taking the tub and the shower out which I was concerned about. I got Bath Fitter to do it and their rep told me it would take 8 to 10 weeks. I said it was fine as long as it was done before Christmas, and it wasn't. We went back and forth trying to get something done. In January, they called to set up an appointment for February, so I threw a fit. As far as I’m concerned, that was a breach of contract. I wanted them to give me my money back. I went through waiting and waiting and not hearing anything until I made calls. I got a hold of the manager who got the ball rolling and picked two of his best guys to come here and do the installation on a Friday. They also knocked 200 off each one of my bathrooms, which was not enough after the stress I had to go through to get the two bathrooms done. I’m not happy with Bath Fitter and I would not recommend it.
Hi Val, this is not the type of experience that we strive to provide. We appreciate your feedback and have passed it over to our local branch.
Positives: Tub and shower look great! Tech did a fantastic job! Negatives: Poor communications with the office and scheduling team. Appt. was set up 2 weeks in advance and I was told on several occasions that the project would take 1 day. Set it up for a Friday and they called mid day Wednesday and told me that they needed to come the following day, Thursday because it might take more than 1 day. Heard different versions about what was going on from everyone I talked to. Set it up for Thursday morning to accommodate them. Then received a call Thursday morning confirming it for Friday morning. Tech did show up on Thursday. After the job was completed I talked to the branch manager and his attitude was that the job was done and it looked great and that was all that mattered.
Hi Bob, we're sorry to hear about these communication issues. We appreciate you taking the time to share your feedback with us. We hope you will continue to enjoy your tub for years to come!
Bath Fitter Company Information
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- Bath Fitter
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- (800) 892-2847