24/7 Logistic Services Reviews

While they had our items: they moved our stuff from their company truck to a truck they rented off the street without my knowledge. Delivery: truck showed up hours late due to rental truck not being legal for the road (the military base denied them access because of that), movers informed me they had about 2 hours to unload due to them having to wait for proper paperwork on their truck so they would be allowed on base, items were not reassembled like the contract stated they would be due to them having to be off the base, boxes were destroyed (not how they were loaded on the 1st truck), many items were damaged (some due to their dirty blankets).

Claim process: If you have to file a claim, they do not use a third party company. The company they use works for 24/7 therefore they are working in 24/7 Logistics best interest. I have very expensive items that were damaged (cost wise, over 1500) and they are offering us just over 100 dollars... this is due to the movers discussing coverage with a person that was medicated and not involved in this contract anywhere. I, the only person involved with setting up and paying for this move, knew nothing about this coverage prior to having to file a claim.

BBB complaint: If you search this company you will see how they respond to their customers and the fact that they admitted to breaching their contract (with me) and tried to say "it's the military bases fault" because they were given a short amount of time to get on and off the base due to them driving a truck not legal for the road and I should be understanding about that. This is the worst company I've ever dealt with.

The gentleman called me when they were stuck in traffic and said that they were stuck in traffic about an hour away from me. When they got there, there were three gentlemen. They were very polite and nice. They came in, made sure that it was the right place, got my information, and moved everything in an hour and 20 minutes. There was a lot of stuff, but they were on point and did the job with precision. Then two gentlemen came to unloaded everything. They were precise and very professional. They did exactly as the company said. and placed in every room what I asked them to place it in. The experience was kinda scary, but at the same time, it was also a relief.

In rebuttal to 24/7’s response to my first review I will point out blatant lies and provide attachments showing proof. First of all, they have been calling me relentlessly trying to get me to take down my bad review. Throwing a bone of offering to pay 250.00 for the damage they caused to my nearly new $3000 stainless steel fridge was a start, but now they are holding the check hostage until I take down the review. Well I’m NOT. They can keep their money. This company is so shady it’s not even funny.

So, let’s get into more detail; I contacted them because their ads stated they were gun safe moving experts. I contacted the agent “Charles” whom I asked on AT LEAST 3 separate occasions if he was sure they could move 2 safes, one weighing 600 lbs and the other approx. 1200 lbs. LIE # 1. “The weight of the safe was never divulged to our moving coordinator” (see attachment showing the list of items we discussed over the phone, this is their document and it clearly shows the 2 safes and their weight!). I was assured on all occasions they had the proper equipment and that they “did this all the time”-. The movers showed up in a budget rental truck, all eastern Europeans who barely spoke English. They didn’t show until 1:30 in the afternoon then stood around my garage looking at the bigger safe, scratching their heads, trying to figure out how they were going to move it. They were completely clueless!

I called Charles and told him what was happening. He said they would find a solution. So about 3 hours later one of the guys left and went to a rental yard and rented a dolly that could handle the weight. So, they finally got it on the truck. They did not finish loading until after 8 pm that night. I was also assured that they would have the proper equipment to unload the safe at the destination.

LIE #2. They hired a flatbed tow truck and shimmied the safe off the truck, onto the flatbed, nearly toppling it over the side several times. Then backing up into the driveway and trying to scoot it as close to the garage as possible. That safe is custom made and only 1 week old and they scratched it up! In addition, we have an epoxy coating on our garage floor, and they scratched that all up dragging it across the floor to place it because they did not have any equipment to move it into the garage.

Missing items: Yes, I agree we should have counted all the boxes, but to explain, we were doing extensive renovations on our home and had told them in advance that we would be placing everything in the garage. The service they provided included placing all your items into the home and putting together furniture, etc. Well since we did not need that service, the guys (again eastern Europeans who barely spoke English) just stacked boxes on boxes, in front of boxes and behind boxes in the garage. There was no way for us to count them that quickly or accurately. In fact, we saw one of our folding tables on the front lawn while they were unloading, and when they left it was gone nor was it here, they must’ve taken it when they left. We are still finding out things that never made it here. The .60 cent per pound “insurance” is a joke. But if you want enough insurance to cover your valuables, then the price of your move doubles!

BTW they quoted us 5400 and we paid over 9,000! Don’t ever get a quote over the phone, insist on a visual and in person visit! They lost the bolts to put my dining table together and worst of all, THEY LOST THE CAPTAIN'S CHAIR TO MY OAK DINING SET. I asked over and over for them to contact the holding yard, and other people who “shared” the moving truck with us to see if anyone had it. I can’t believe that there is one oak chair out there that no one has seen or would even want to keep! I don’t believe for a second that they even tried to locate it. We have sucked it up and resolved ourselves to the fact that our stuff is just gone, and we’ll never see it again. There were many more damaged and missing items, but you get the idea.

Overcharges: Their response: “However, if the customer's items are occupying the floor and are stacked as high as they can possibly SAFELY be stacked, then the space between the top of their items and the ceiling of the truck is still considered part of their cubic feet. We cannot use the space between the top of their items and the ceiling for anyone else's shipment.” Well my reply to that is that I was speaking of the Budget Rental truck they picked up our stuff in. It was not shared with anyone so don’t confuse people by mentioning “anyone else’s shipment” because mine was the only one in that truck.

Again, I say I was overcharged. There was anywhere from one to three feet of space all along the top of the truck, and at least a 3-foot-deep space around the back of the truck where they had their moving supplies (boxes, stretch wrap, moving blankets, dollies, etc) stored. Why am I paying for that? My stuff did not occupy it.

Here is my formula: if the truck is (actually) 1800 cf, and there was space at the top anywhere from 1-3 feet above our boxes and I'll give you the average of 1.5 feet, that is Width: 102 inches. Length: 312 inches. Height: 18 inches. = 331.5 ft3. 1878.5 - 331.5 = 1547cf - Still over charged at 1650 CF by 103 cf plus the space used for their equipment, bundles of cardboard boxes, bundles of blankets and rolls for stretch wrap (they actually took my roll that I had borrowed from my work) and that should not be included in my charges either. All in all, I still maintain they deserve ZERO STARS and advise you to run the other way before you trust your move to these liars and swindlers.

24/7 Immediately started looking for local help which finally came just in time to unload the last and massive piece of furniture. Manuel, in short, was unbelievable in what he did and how carefull he was in placing everything. Charles was always on top to make sure all was going well. In fact, a few days after the move I discovered that some electrical work in my bedroom pier wall unit was not quite right. I contacted Charles, but not to complain. Immediately Charles went online to find a local person to fix the problem. Before the day was over--all fixed! I don't write reviews, but I could not write one for this experience. I have already recommended Charles and 24/7 Logistics to two separate friends who plan to move next year. Long Live 24/7 and the wonderful people working there!

In Florida, I received less than 24 hours notice of their arrival. Their office called me at 4:30 p.m. and I was told the movers were coming at 7:30 a.m. the following morning (the contract stated 24 hours notice). I asked for more time and the receptionist stated "I don't get paid to work later than 5:00" and "this is 24 hours notice" and then hung up on me. The following morning, when they unloaded the boxes, most of them were smashed and much of my furniture was scratched, water damaged or broken (one chair was broken in half). The movers spoke poor English and didn't know what the word “Fragile” meant marked on the boxes, nor did they understand the words "living room," "bathroom,” etc. which determined where they were to put the items. When I asked them to move the items to the correct rooms, they responded "No, too much work!"

I ultimately had over $6,000 in damage which my insurance company paid me (which I had to negotiate for weeks), but nothing can replace the beautiful items I loved and cherished. Much of my furniture was custom made so not easily replaceable. They used a box to prop the elevator door open that held my cherished antique mirror. When it failed, the mirror crashed and broke into a thousand pieces in front of my eyes. They couldn't get my couch in the elevator but said they would take it up the stairs for $800. I told them no, which resulted in me having to pay another company $250 to move the couch along with moving all my boxes to their correct rooms.

They were so unprofessional and rude to me and my family that I asked them to leave the boxes and get off my property. They agreed to stay if "I ordered them some pizza." They did damage to the elevator tiles and lobby walls which I had to pay to have fixed. If you value your items, don't use this company! I hope by writing this review, you will find a good, reputable moving company that cares about their customers.

They packed a three-plus bedroom house, all kinds of outside stuff, all kinds of rocks, everything in one day. They had to get a second truck because they didn’t bring a big enough truck, about an hour away, and they sent somebody to do that. Two of them went to get the second truck and they arrived at whatever time. They were done by 8 o’clock the same day. It was so convenient and easy. They were wonderful. Everything was delivered in Missouri. I’m leaving for Missouri the 23rd of this month so I’m not there yet, but all my stuff is there. And apparently, the unpacking went just as smoothly. My son said the boxes were good, nothing was broken, they were efficient and fast, and did a great job of unloading. Also, the quote was very fair. I got quotes from five movers and, of course, some of them were brokers, which I did not wanna go with. I will never, ever make a long-distance move without using 24/7. I’d only use them.

To top it off these people don’t even speak English hardly and they rushed out without properly cleaning up after the job. They also had 2 items from someone else’s shipment so shows you what kind of moving company they are. They were a day late to arrive and the first thing they did was start an argument over a cashiers check we were told by our moving coordinator we could pay. They wanted a money order or cash. Do your self a favor and do not do business with this nightmare company. I bet they won’t even offer to pay for the damages.

They also gave me the 2nd day with a four hour window. They came at 4 in the afternoon and took 6 hours. There was a second drop off at my daughter's which included a piano. They insisted on doing it that night with only 2 men. I told them they couldn’t do it. They ended up leaving the piano in her garage and she had to hire someone to move it into the house. Also when they got to my new home they charged me $150 because I had too many stairs. The move cost me close to $14,000 all on their terms.

I also found out that they had unloaded my stuff off the truck in between and boxes were a mess. Some were damaged. Others were rotted out the bottom. I was lucky only a couple of things came damaged. They did lose a gas grill. I don’t know what they will pay me for it but am not hopefully. Consumer Affairs rated them in the top ten of moving companies. Do your homework. I later went and read rating on Yelp. Wish I had done so before I made the mistake and hired them.

All my electronics are ruined, hundreds of dollars in books, and worst of all... my 4000 dollar Tempur-Pedic mattress has mold damage. Boxes missing holding at least $2000 in stuff. It was bad from the start, they showed up two days late, and did not have enough protective blankets for my furniture because a previous move took priority (a bigger house/more money). Despite starting five hours late, they came back the next morning and still didnt bring more blankets! They had plenty of time to get them. Needless to say, everything they didn't protect, was ruined.

Oh and they lost the hardware to reassemble my kitchen table. When it was delivered, it wasn't even a 24/7 crew, despite me asking five or six times if they would have full custody of my goods. Liars and frauds. Customer service was nice, otherwise it would be zero stars... but who cares when your stuff is ruined. They would never respond to any of my emails in writing after they picked up my stuff though, only through phone call. I would guess this is to avoid any legal liability on their part. **.

On the move in, which I still have not received 5 days after I wanted my stuff delivered, I find out the the term “first available day” means they just start thinking about your delivery, and that my stuff is still sitting in a Maryland warehouse. In the end the communication from the front end of the company to the back end delivery end of the company and with the customer was terrible. I didn’t know anything up from about the overcharging process or how they schedule moves that go into storage, because if I knew I would have went with another company and avoided all this completely.

Now, 24/7 has failed to deliver our belongings in a timely manner, despite knowing the exact date of our move to our new apartment halfway across the country. It's been 5 days now that we've been living in an empty apartment with our baby and 4 year old. Numerous attempts to get more information regarding the delivery of our belongings have been fruitless - only vague text messages promising the delivery in the next couple of days. We've paid nearly 6K for 24/7 to take all of the stress out of moving from Wisconsin to North Carolina. Next time we'll be renting a U-Haul and doing it ourselves.

Our valuable lamps were not wrapped properly; one of them was not wrapped at all and was just tossed inside a wardrobe. They also managed to lose two of our 30 lb dumbbells. One end of a shelf was broken and deliberately taped back to hide their damages, which was found out two weeks after the move. Many of the boxes were barely half filled and crumbled together when we got them back at our destination. Boxes for fragile items were placed upside down. They overcharged, their movers are sloppy; they lost our stuff. They damaged our valuable and sentimental furniture. We are filing damage and loss claims. Avoid.

After moving, another calculation was made and it was 950. It finally came to 630. I didn't know how they calculated and I paid extra money. I told their moving people whatever I was going to bring with me. I even told them the box size. I saw that they calculated the small boxes and the big boxes differently. Other than that, both the driver and the other guy did a good job and I liked them. I would recommend my friend to 24/7.

The biggest problem I had was how long it took them. The guys came to pack me up. They got there about 11 o’clock in the morning and they didn’t leave until 2:00 AM. I don't know if it would have been easier with three people. But the guys worked hard and they didn’t take a lot of breaks. They didn’t sit around so I have no complaint with their work ethic. It just took a while and it was sort of hard for my husband and me to be awake that late. But we managed and we got through it. Also, we had one piece of furniture that was broken. It was a marble top that went on an old antique piece of furniture. I was sent the claims information, but the guys that delivered it told me that I probably wouldn’t get that much money from it so I just didn’t bother. Other than that, I was happy with the quote I was given. It was very close to what I ended up paying.

I just filed a claim for the damages because we didn't wanna file until we had unpacked everything. There were some things that on delivery day, it looked like they were missing three table legs, but they were packed among other things and not self-evident. And I’m still in the process of it. They gave me a very good price for the move. I wish the deductible was lower, but it was all right.

The workers couldn't bring a truck big enough to pack us out. They had to do it in two days. They consolidated everything at the house in Baltimore, put them in an 18-wheeler and brought them down. The quote changed because the initial estimate was low. It was about 8,500 but it turned out to be 12, so it went up 4,000. That was a bit of a difference. But I wasn't really upset about the fact that the price was higher. I originally was thinking it was gonna be higher than that so I wasn't really too surprised. But the initial lowball quote was a shock.

24/7 had some good and very hard workers. They just needed to fine-tune some things like packing a little bit more and putting more padding in the boxes because some boxes didn't have any padding at all or anything wrapped. There were minor things that broke. I had to make claims on them. They also need to mark boxes with what room it came out off. We labeled our rooms in the house that we were moving from. The workers didn't mark any of the boxes like that for Christmas. We had no idea what was in any of the boxes. The stuff that should be up in the master bedroom is down in the basement and vice versa. I'm still looking for cables for my computer and everything else. Other than that, the workers did rather well. They were very good at getting things on the truck, getting them down here, getting them off the truck, and getting them in the house. There were just a few minor glitches.

We moved from Northern California to Eastern Idaho for a change of scenery and with a one-year old, it took 15 hours. The move across the state was definitely stressful so having 24/7 Logistic Services was a big help. The estimated time also worked out perfectly. They originally said that it would be anywhere from a few days to a few weeks. But we moved up on Friday and they were here on Tuesday. Everything worked out great. We were only a couple of days without furniture, which was no problem. We also had a couple small fractures and some stuff on some furniture but it was nothing we were upset with. That goes hand in hand with moving. Something is bound to break.

When the actual movers who were packing me up in San Diego came, they showed me the truck and how everything's measured out. There were things that I didn't bother breaking down like my kitchen table, and they were really helpful in saying, "If we break that down, we can save some more cubit footage". Once my stuff was in transit and I was trying to get an update on where it was, I called 24/7 on a Sunday morning at 7:30 AM expecting to get a voicemail. I actually got a live person, and she was super helpful in terms of getting back to me and having the delivery guys contact me so we could coordinate the delivery schedule.

I felt really bad for the delivery guys during the moving day 'cause it was really cold here. I'm in a high rise and street parking was a little bit difficult, and they were coming in an actual semi-tractor trailer truck. But once we got everything figured out, I offered to stay down in the garage and help, but they said, "Nope, just go upstairs, do your thing and we'll bring all your stuff up." They were extremely professional and the move was done quickly, so that was impressive. They were on their way within an hour, so it was a lot more painless than I thought it was gonna be.

We had about three bedrooms' worth of stuff, and they gave me a bid and we set the date. I gave them my deposit and then I was in touch with them throughout the process. We had some issues when we were leaving San Francisco as the city decided to do road construction during the whole month that we were supposed to move. So, there were some logistics issues because the streets were closed down during the day. 24/7 was able to accommodate us and work around our work schedule so they could pick it up after the day's work. It was really nice that they were able to accommodate us there.

On the day of the move, they told us they were arriving at a certain time.I met with the lead guy, Igor, and he was able to count everything up. We started putting the boxes altogether, and he had two guys with him who were packing up everything and putting it all in the truck. Then, Igor and I worked on the paperwork and got that squared away. They were real quick, efficient and professional. They picked all our stuff up, and then they dropped it off a few days later in Idaho. Out of everything they moved, there was one broken item, which is to be expected since something's gonna break when you move. Outside of that, everything was great and I would highly recommend them.

On the day of the move, the movers showed up on time, were very professional and were prepared. They had all the boxes and materials, and they packed everything up on day one. My wife was happy so I was happy. On day two, they loaded everything up. Then two days later, they showed up in Virginia and it was flawless again. They unpacked everything and took all the trash away. It was great.

*As soon as they arrived to our home, they were trying to increase the price without even seeing that there may be more inventory. They are not honest. They were trying to charge us more last minute for things like the lawnmower, that had been in the original estimate and we ended up having to leave behind to avoid the extra cost. The lawnmower was on the inventory list, but we were told the day of the move that it'd be an extra $150 so we left it behind.

TERRIBLE SERVICE & UNNEEDED STRESS. They did not start working until 5:30 pm on the day of the move and only had 3 workers. They brought a truck that was too small (10x20), even based on the binding estimate. This caused delays as they had to fill it up, drive 30 minutes, unload it and then return the next day. Because of the late start, they finished the first day at about 11 pm. They started the next day in the afternoon and finished at about midnight. This created multiple problems. It created more exhaustion and stress having to deal with everything in the middle of the night.

They wouldn't tell us the final price until they were finished, at midnight when we were required to pay. We were driving 36 hours across the county, starting the next morning. They should have been upfront about starting after 5 pm instead of in the morning as we were expecting. The late times made everything more stressful and limited us GREATLY with our options. If they had finished at a reasonable hour, we could have tried selling our items that we had to leave behind. Finishing at midnight made everything worse and removed our options.

WE'RE NOT ABLE TO MOVE THINGS THAT WE HAD TO LEAVE BEHIND. *They brought a truck that was too small for even the estimated inventory. They should have been honest and upfront about what type of truck they were bringing (we've moved several times with 15,000 pounds of stuff and they've ALWAYS brought semi-trailers). They deceived us by talking about weighing the truck. This is not the first time we have moved. The company did not make an effort to communicate details like this with us. We called them several times asking questions about the move and we're not given enough information and details. We could have told them that sending 3 guys to move our stuff after 5 pm in a small truck would not be sufficient. This company lacked the ability to communicate and attention to detail. Because of this, we lost more money and it was a lot more stressful than it should have been.

They were not able to fit our stuff in the truck and we had to leave many things on the side of the road including: - a futon couch -dressers - a desk - long-term food storage -and more. The movers showed blatant rudeness and disrespect towards me: one of them swearing every time he walked past me, asking why I hired them to move their stuff, questioning and complaining about our inventory, judging me and saying that I couldn't get rid of stuff, etc. They took many breaks because it was a lot of stuff and they only brought 3 workers. Breaks included smoking right next to our belongings and the truck.

DAMAGED ITEMS. Several pieces of furniture were damaged in the move, including a $1200 rocker/recliner loveseat. We are only getting $48 back for the damage of it. THE DELIVERY. They told me that our things would be stored in their facility in Colorado. That was a lie. They stored it in Florida. Storing it in Colorado would have made it a faster delivery when we were ready vs. waiting the extra few weeks. The delivery was fast but very unorganized. They hired local random people to help them move our stuff into the home.

They didn't want to take the time to ask us where things went. They went and dumped boxes in random places, hoping it was right. I was sitting in a chair and giving my full attention and energy to tell them where to put things (I had an organized list). About half of our boxes were in wrong rooms and we had to spend many hours, moving them to the right rooms. Near the beginning, I asked the guy in charge if I could tell them which rooms to put things. The driver made it clear that he would not ask me where things went because it is a lot of stuff. I told him that I know that it is a lot of stuff, but that is why we paid over $15,000 to move it. He said that we weren't paying him so he didn't care. They didn't finish setting up our furniture.

Our agreement was that disassemble and reassemble all pieces of furniture. My husband spent hours assembling the furniture that they didn't know how to do or decided not to assemble. They dirtied our carpets, getting black marks in places. We had just had the carpets cleaned so that it'd be clean where we put our furniture. We had to get the carpets re-cleaned afterwards. They did not assemble easy furniture like beds and a foosball table. We were promised that they would assemble furniture. If there was something that they wouldn't be able to assemble, they should have made that clear upfront. The damaged furniture were things that the movers packed up. We do not feel that the evaluation of our furniture is fair.

David called and asked what kind of stuff I had and the normal moving company thing. He was very friendly. He also gave me his email and personal phone number. He said that if I had any questions, I can contact him at any point. 24/7 made it fast because I wanted to move in four days after I called them, and everything happened quickly. I couldn’t get a hold of them one time when the truck was actually there picking up my stuff. But the next day, I called again and could get in touch with them. They solved all the problems that I had, and any questions that I had were answered promptly.

Both moving crews, picking up the stuff and delivering it, were friendly. They called their manager a couple of times to ask a couple of questions that I had, and they only spoke Russian to him on the phone, which was fine. But I was standing next to them, and I couldn’t understand what they were saying. I was a bit disappointed just because I wanted to understand what the manager was saying. I asked to talk to the manager, but the guy said that he would just talk to the manager for me. The crew that came to deliver the stuff also just spoke Russian to each other. But they spoke English to me which was also fine. It was a bit off-putting, but they were very nice. They’re a good moving company and good moving crews.

For a move like this, as long as it’s not local, they send three people for three hours. But there were only two people to pack the stuff and only two people to deliver it, and I was a bit concerned about that. But it wasn’t a problem and it didn’t take very much time at all. And then, when they delivered the stuff, they couldn’t get my sectional into the apartment, which wasn’t their fault. They wrapped the couch in their blankets, and usually, they have to charge for the blankets if they leave them. But since they couldn’t get the couch in, they didn’t charge me for the blankets, which was nice. I had to end up chopping off one of the arms of the couch just to actually get it inside. I had to hack at it with a hatchet. They wanted to keep the couch safe. So, they said that they couldn’t do it and they left couch in the garage.

I appreciate the promptness and the ease of access that I had with 24/7. They ended up charging me more, but that was because I had more stuff than they originally thought it was gonna be. They estimated 400 cubic feet, and it was 600. So, that was what the cost was. I heard other reviews that companies would hold people’s stuff until they got twice as much money as they originally estimated, and I was worried about that. But none of that happened, and David was always available. It was an easy process.

My particular packing list was pretty accurate, so when I called 24/7 amongst others, I was very specific as far as the exact number of boxes, the weights. I said I had pictures. Obviously, their estimate was higher than the other company, but I thought it was more realistic. It was $8,000 and I asked them how accurate they were and if they were gonna come and say they misjudged or it was so hard to do over the phone and they needed a visual. The rep said that was exactly in all the measurements I gave them and they could be pretty close. So, I thought it was fair. I told them if they show up and gonna turn around and tell me it was more, I would ask them to leave. The rep said no. They showed me the chart and said this was the line that my cubic feet should go up to, and they were gonna pack the things the best they could, and that I could come out and look at the packing. He said they were good packers and they were gonna maximize.

They also said I have to make the decision what was really worth taking and not taking and they would get me where I need to be. They were very accommodating in that respect. So, we packed the things up, and in the end, the rep said the last few items were bulky and I would lose a little space when packing things like that. He said that at that point, it was gonna be maybe close to the estimate or maybe up to $500 more. And then I thought that was close enough. I said we pack it up completely and see where we were. Then he showed me we were over the line and said he would charge $500 for that extra square footage. And I agreed to it.

I thought they were fair. Except when they came to drop it off, the delivery guy tried to scam me out of some money. They had an old picture on Google Maps of my property and the delivery guy said he couldn’t make the delivery on my driveway. I said I just spent $30,000 widening the driveway. I built a turnaround, and I put all new gravel down so the tractor trailer could make the delivery.

I told him I have a picture of a huge tractor-trailer delivering something on my property. I told the delivery guy from 24/7 that he doesn’t know how to drive his tractor-trailer and I was not going to be responsible for paying extra money. I said if he needed help, I could call my contractor, who happens to be a licensed truck driver, and he could help him in backing up. I called my builder to help them. And they were able to make the delivery. But they were clearly wanting to charge me $150 carry charge. Moving companies tend to be like gangsters. But I would recommend 24/7.

We had a lot of stuff, having lived in that house for 21 years, and for the estimate, I was trying to measure things and tell them. Everything I did was by phone, but it would’ve been better if somebody had come in to the home. They should have asked if somebody could look at the house so that they could give us a more accurate price. Other than that, they were good. The two guys that came to the house and then brought all the stuff here were very nice and polite. The move was within a two-day span, which we were very grateful for and they did a great job.

The guy that had originated the prices and set up the timeframe was always available to us and their reps were on time. When the crew came, they were accurate about making sure they got everything logged in. They were also very careful. They weren't swinging our properties around so we didn't have anything that was damaged. Going with 24/7 Logistic Services wasn't a bad move. We'll recommend them.

When the movers weren’t here on the day that they said, I called and I was informed that it was gonna be a couple more days. And then when that second day came around, I called and they said, “We’ll be there tomorrow.” It would have been better to call the customer instead of me having to call. Luckily, we weren’t on a time crunch to get the stuff here. We were just on a time crunch to get it out of Orlando. Other than that, everything else was great. The movers came and picked up on time and they were very good and professional. I’d recommend 24/7 Logistic Services. They’re good.

24/7's cost was very reasonable. Some were lower priced, but that made me nervous because on the reviews, a lot of people said that once they got to where they wanted to be, there were hidden fees. Right away, I knew that there were gonna be no hidden fees with 24/7 Logistic when I saw what the contract was. The customer service was awesome and I like the way they did their inventory with each piece of furniture.

When I had different changes in the number of boxes or what I could take in furniture, I'd call Charlie. If he didn't answer, he'd get back to me right away. I was always satisfied with the answers. The people packed my furniture and then moved it to Colorado. I only had a few things that were broken in the boxes, which was probably because I did the packing. It was just a bit of glassware but all the furniture was moved well. They also set it up for me. It was a good experience and I'd definitely recommend 24/7 Logistic Services.

He called me up one day and said he had good news. My price had gone down significantly, about $800. There was a certain task that they weren’t gonna have because of the time of the year that I was moving. Apparently, it’s more expensive to move some times than not. It was all a reduction. There were also things that I wouldn’t have known and he offered them. That was helpful to us.

The moving crew was amazing as well. They were three guys and I knew we had more to move than they were capable of moving that day just because the house is so big. So at first, the guy came through, looked at everything and told me there was a lot of stuff. I told him that they were only supposed to take the things that were on the list and the number of boxes on the list. I was expecting they'd do something that they weren’t supposed to do. But we talked a little bit and once we understood each other, everything was great. The crew was also very kind with my in-laws. They're older and they would ask questions about things, and the crew would take the time to explain things. They were also flexible on the delivery date. The stuff was gonna be delivered late in the evening but we knew that my in-laws really couldn’t handle that. They told us not to worry, to go to sleep and that they would do it the next morning. They were really good that way.

As it turned out, they delivered my stuff 21 days later. I ended up spending $6,000 in repurchasing extra random stuff that was on the moving truck. I needed clothes and pans. We needed somewhere to sleep. It was so bad and everyday, I would call and ask where my truck was. And this is exactly what they said to me, “We meant next day after we scheduled a truck going to Missouri.” Apparently, they store your stuff until somebody is actually moving to St. Louis, Missouri. I asked many questions in the interviews but nobody told me that. The lady was nice but they basically said, "Too bad. You have to wait on it."

I had paid 24/7 Logistic Services over $5,000 to move my stuff and once it arrived, most of it was broken. All the stuff that they “packed” was broken. That includes my lamps and my bookshelves. There were also watermarks everywhere. I had to throw away my kids’ mattresses because they were all marked with water and grossness. 24/7 Logistic Services told me they were “storing” our stuff in a climate-controlled environment, which I didn’t even know that they did. In fact, I am in the process of filing a complaint now because not only is some of my stuff missing, but they even won’t take my phone calls now. It was a horrible experience. Don't do it, ever. Never ever.