24/7 Logistic Services Reviews
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About 24/7 Logistic Services
24/7 Logistic Services is a moving carrier that specializes in long-distance moves. It's available in 48 states, excluding Alaska and Hawaii. It offers packing services in some locations and provides long-term and short-term storage solutions.
Visit 247logisticservices.com- Doesn't use third-party shippers
- Senior discounts
- GPS tracking
- Additional cost for full value protection
24/7 Logistic Services Reviews
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- 4,942,310 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 25, 2024
Hired them on a Monday. Move was on a Wednesday. They were more than obliging and exceptionally proficient. Move should begin at 1 pm, and the movers showed up at 12:50! It consumed me a huge chunk of time to move my things into storage, and the 3 men of honor had every one of my products in the truck quickly level! Was cited for 2 hours: everything was finished in 90 minutes or less. The movers were pleasant, proficient and effective. The statement was more than sensible as well! I would Energetically recommend 24/7 Logistic Services to anybody, and will make certain to utilize them on my best course of action!! Much appreciated once more!!
Thank you for your kind words and for choosing 24/7 Logistic Services! We’re glad the move went smoothly and our team delivered on time and efficiently. It’s great to hear everything was completed ahead of schedule. We appreciate your recommendation and look forward to helping with your next move! Thanks again!
Reviewed Sept. 18, 2024
Arrived as expected and got right to work, they were exceptionally productive and fast. In any event, while moving my Peloton and treadmill down from a third floor stroll up. They moved my overly packed 3rd floor stroll up, two room loft to my new condo in precisely three hours! I was SO DAZZLED! Absolutely fair and straightforward evaluating. I needed to get outsider protection to cover my peloton and treadmill and entertaining sufficient one more company that guided me to the insurance agency was not insurable however they was! Once more, in the event that I move again I will employ them in the future and recommend them to every one of my companions and clients. They made an unpleasant moving day such a GREAT DEAL simpler.
Thank, you Phillip for your feedback We hope you enjoy your new place!!
Reviewed Aug. 27, 2024
Very horrible experience! Paid $20k just to have them destroy everything! What a scam!!! Didn't receive inventory when they picked up, took more than three weeks to receive our stuff. They were supposed to arrive on a Thursday and then called after banks closed on Saturday saying they would be there on Sunday and then didn't show up until Monday. EVERY box marked fragile had been crushed, every piece of furniture that they move was scratched and about half of the furniture was broken beyond repair, my brand-new chest toolbox was dented and bent, stuff was piled on my motorcycle, and it was all scratched up and dented.
Every plastic bin that we packed stuff into had the lids broken. Nothing was packed into the truck neat and square everything was just packed in at whatever angle they could get it in causing legs of tables and chairs to be snapped off completely. They made ABSOLUTELY no effort to take care of our stuff at ALL!!! I would not recommend this company at all! Save your money! It would have been better to just get rid of our stuff and buy new after the move.
Hi Jason,
We sincerely apologize for your experience and any frustration you may have encountered during your move. We understand how stressful moving can be, and we take all customer concerns seriously.
In evaluating your claim, we see that you opted not to purchase additional insurance coverage, which would have provided more extensive protection for your items during transit. We offer this option to all customers to ensure they have the coverage they need for potential damages, and we regret that you declined this added coverage.
We acknowledge that some of your furniture sustained damage, and we are committed to addressing those specific issues. However, many of the photos you provided showed undamaged items inside packed boxes, which leads us to believe that the packing of your belongings inside the boxes may not have been handled as carefully as needed packed by owner. While we do our best to transport goods safely, accidents can happen, and that’s why we offer coverage options.
Regarding the scheduling concerns, it’s important to note that your items were delivered within the expected window that we provided both verbally and in writing. In fact, your delivery was ready earlier than anticipated, but since you were not prepared to receive it, your items needed to be stored temporarily. We do apologize for any perceived inconvenience, but the delivery fell right in line with the typical time frames explained to you.
We would like to reiterate that your total move cost reflected the size of your shipment and the distance between your origin and destination. While we understand your frustration, our pricing is based on industry standards and factors specific to your move.
We are more than willing to work with you to address any valid damage claims within the coverage you selected. Please reach out to our customer service team so we can resolve this matter and ensure that the process is as smooth as possible moving forward.
Thank you for sharing your feedback.
Sincerely,
Reviewed Aug. 11, 2024
My move was grossly underbid by 6k. Jamie was very professional and kind on the phone. However I can’t say the same about the person who called to do the final walkthrough. There were several items that somehow weren’t on the list. 100 boxes for starters. I was supposed to receive a call several days prior to do a final inventory count. That call didn’t come until the day before. When we started walking through items several big items somehow weren’t on the list that were clearly discussed. The response I got in the most snarky condescending tone was “Well you had the list”. First of all that’s not my job that’s what I’m paying you for.
On moving day the movers straight out of the gate after a walkthrough said there’s no way it’s all going on their trucks. It ended up taking two entire days with the crews working til 9 at night. Those guys deserve a Medal of Honor. Not only did they do an incredible job they worked nonstop. Once the trucks were loaded you have to pay on the spot. Since my bill was 6k over what I was quoted I had no ability to pay on the spot. PS they don’t take Amex and that was the only other card I have in my possession since the other card I had was maxed out with the first payment to them.
Meanwhile realizing it’s not all going on the two trucks my friends rally to call anyone with a truck or SUV to start taking items. I was forced to give thousands of dollars of household goods to anyone with a truck. My friends who had SUVs started throwing items into their cars so I didn’t have to give all my stuff away. It was so chaotic I had no idea who packed what for me to drive back from Florida to NC to rent another truck to pick up at a later date. I hired a company to do the heavy lifting to abstain from doing further damage to an underlying health condition.
Once we had to start moving heavy items ourselves it caused paresthesias that are now irreversible. Needless to say the ** popping of pills continued until the last item was unpacked once reaching Florida. Did I mention I had to recruit 2 friends to load up their cars and a flatbed trailer to do the 8 hr drive that had to be unloaded once we got here because the trucks were full? A a simple “We’re sorry for the inconvenience” would have sufficed. Instead I was projected on with “Well you had the list”. At that point the gloves came off. I will say the moving crew were top notch.
Reviewed Aug. 1, 2024
Some medium and large boxes were lost, along with a couple of umbrellas. Among the boxes, there were some art pieces and an embroidery from our wedding. Overall, the service was good, except for the virtual call with quality assurance representative Lisa, who was somewhat rude and condescending, even though I made it clear that my English was not very good.
The movers at the origin were not friendly. While their job is to load the truck, they ignored our instructions about placing fragile boxes on top of the heavier ones. At the destination, despite the boxes being plastic bins and labeled with their contents, the glassware box was placed underneath two heavy boxes of books!!!. The lid of the box was deformed by the weight. Fortunately, nothing was broken, but it shows a lack of care for our belongings. Everything was labeled, and it’s common sense where to stack the boxes. The movers at the destination were very kind and respectful. When we confronted them about the missing items, they were professional and guided us on what to do next, as they had loaded everything from the storage where our items were kept. We will be monitoring our claim regarding the lost items.
Reviewed July 24, 2024
Our experience with 24/7 Logistics started off strong with a great meeting with Anthony ** and carried through to the pickup of our household goods in Tryon, NC and their delivery in Doylestown, PA two days later! Note: It was a small move but no worries, they figured out how to make it work. I would highly recommend 24/7 Logistics to anyone with a move facing them.
THank you for your feedback Don We wish you the best! Let us know what we can do to be of service in the future!
Reviewed July 23, 2024
SCAM ALERT! We had 24/7 Logistic Services to bid our move. They did a lengthy video walk through our home and provided us a ‘BINDING CONTRACT’ that compared to a competitor, they were 17% cheaper than Atlas Company PLUS 24/7 offered a coupon if we booked with them offering to beat any competitor by 10%. We signed the BINDING CONTRACT. We received a call from 24/7, 4 days before the move and Lisa had told me that we had to do another walk through to make sure no other items had been added. I took Lisa through the house on video (my daughter was also present for this call). We got to our bedroom and she said there is a safe and asked for the code number on the side for dimensions. Yes, the safe had been there the entire time. In fact, my husband had discussed the safe with the Jamie who had done the first call.
After 2 hours of the video call, Lisa said she would be back in a few minutes and when she came back, she said that the move would be another $7,300 due to the fact the safe and my husband’s work bench were not bid on the first contract. I told her the safe and the work bench were both disclosed at the first video walk through even specifically mentioned. We had added nothing. We have a BINDING CONTRACT and I should not have to pay any more. I even told her to please go back and review the first tape and you can see for yourself. Lisa said it was not on the bid and we needed to pay the extra money or we were free to go with someone else.
They purposely underbid the initial volume to get the business and come back right before the move to get an accurate volume of the move and adjust the price because the people moving do not have any other options at that time. Knowing we would not be able to find someone this short of notice our move in June we paid the $7,300.
* They offer a coupon to beat the competitor by 10% and do not honor it.* They say they give you a binding estimate contract to move, they under bid it and then raise the price by $7,300 when you have no other option.
* The foreman got to our house and did a walk through and told us we would have to pay another $500 for the bulk fee for the safe. It should have been added to the second bid.
*We were told our items would be the only items on the two trucks (NOT TRUE). The second truck was a quarter full with someone else’s possessions.
*There was no inventory on our household boxes being packed and loaded on the truck that had someone else’s furnishings on the load.
*How do I know how many boxes I actually had? How do I know everything got on the truck? Did everything come off the truck? How do I identify what box broken items were in? UNACCEPTABLE!*Most boxes were not identified with what room it came from or the stuff that was packed and what was in it. It took me 1 week to find my coffee maker and 2.5 weeks to find my computer.
*Many larger boxes were used and only packed half full. There was even one large box that was empty, taped up and loaded on the truck and delivered. Many wardrobe boxes were used and none of them had used the bars to hang the clothes. The clothes were just thrown in boxes and boxes weighed more than 200 lbs. They found ways to inflated the volume of the shipment because they charge by the cubic foot.*Many boxes were packed with drawer items thrown in a box in a heap without separating.
*Foreman called us out and said that we were at our limit of volume, even though we had agreed on a full move. The truck had at least 500 cubic feet of room left on it. He said it would cost another $2,000.00 more to fill the truck up full. Even after we negotiated a new deal with their VP of marketing, locking in a set price for a full move regardless of volume. A total lack of communication from their office to their crews. The packing crew had half full boxes, one completely empty box, anything they could do to inflate the volume and raise our costs. The foreman ignored repeated request to load the large ladder that we had and that was included on the bid. He purposely left it behind for us to find a way to move it ourselves.
*The crew also left half of the kitchen materials in the cabinets and unpacked until we did a final walk through and found that they missed it. A complete failure in packing a move of this size.*The company is called 24/7 and it was anything but! Whenever we called no matter what the time, we had to leave a message and prayed someone would get back to us. We were never given a name of someone who was in charge of our move so did not have anyone particular to help us through these moving issues.
In conclusion, this move was a NIGHTMARE!! I presented them a letter with everything listed above along with a reminder of their coupon and to this day we have never received a word. I just want EVERYONE to know that when this company says they offer a ‘BINDING CONTRACT’ that is not true!! 24/7 Logistic Services will price gauge you for more money knowing you will pay it because you have no other choice. They will not reimburse you for the coupon they offer that entices you to use them. They just want to LOW BALL your move up front to get your business and then OOOOPS…. this item and that item wasn’t on your first bid voiding your contract, making it look like added the item after their initial bid allowing them to add whatever fees they want to! Just HORRIBLE they can treat customers that way! SAVE YOURSELF THE MONEY AND HEADACHE AND GO ELSEWHERE AND DO NOT USE 24/7 LOGISTIC SERVICES!!!
Thank you for providing your experience. We hope the following bullet points and summary help the customer and others reading understand the situation better.
1. Coupon Not Honored: We understand your concern regarding the price match or beat policy. Our policy is designed to offer the best rate compared to our competitors before booking. We offer this price match, up until the day of pick-up but cannot apply it to completed moves.
2. Binding Estimate: A binding estimate means the cost is fixed based on the specific items and shipment size listed. This estimate does not cover additional items or changes beyond what was initially agreed upon, which is why any increase in items or size affects the final price.
3. Bulk Fee for Safe: There was a human error, and the bulky charge for the safe was missed in the initial estimate. This was corrected on the day of pick-up, and the fee was absorbed by us, with no additional charge to you.
4. Truck Exclusivity: An exclusive truck option was not selected in the estimate. This option is available upon request at an additional cost. Despite having additional items, we honored the estimate for 6,400 cubic feet and moved a total of 7,000 cubic feet at no extra cost.
5. Inventory List: An itemized inventory list, or manifest, was provided as part of your bill of lading. This list includes all items and boxes, ensuring everything was accounted for during the move.
6. Box Labeling: We apologize for the inconvenience. Typically, we label each box with the corresponding room, but due to the increase in items and the need to complete the move promptly, some boxes were not labeled. Instead, they received color-coded stickers referencing the piece count.
7. Box Packing and Weight: We apologize for any inconvenience caused. No evidence supported the claim that boxes were only half full. We did not receive any photos or claims regarding this issue. Due to the increased item count, wardrobe boxes were packed without bars to save space and avoid additional costs. Furthermore, if boxes were only packed halfway, there would be crushed and damaged boxes from basic stacking. Boxes not properly packed will not maintain their shape, causing boxes to become crushed and potentially causing stacks to fall, which could trigger a domino effect on a truck in motion. This is one of the many reasons people hire professional movers like 24/7 Logistic Services. We provide professional packing, wrapping, blanketing, and stacking.
8. Volume and Additional Charges: The timeline of this complaint is inaccurate. Upon arrival, we found 732 pieces instead of 542 and informed you of the additional cost. The issue was resolved with the manager, and we honored the agreed-upon price, even accommodating extra items at no additional cost.
9. Communication: We have addressed communication issues in previous responses. Measures are taken to ensure clear communication between our office and crews to avoid such issues.
All in all, we came to an agreement and successfully completed the move. We have not received any notification of damage, so we assume all items arrived in good condition. The primary concern raised was the price increase, which resulted from adding items not initially listed. Despite conducting visual inspections twice, during which we were informed that many items were not to be included in the move, additional items were requested on the day of the move.
As a business, we have costs associated with each move, and like any moving company, we charge based on the items selected for the move. We are unable to accommodate additional items for free. Unlike some other moving companies, we were ready and prepared to assist with the additional items. Other moving companies may have not had the truck space, time, manpower, or simply the ability to accommodate the request at the time of the pickup. Also, on the topic of price, the total amount of discounts has not been presented, which was almost $7,000. With $4395 on the day of the move in addition to the $2,500 discount prior.
Reviewed July 19, 2024
24/7 Logistics has a wonderful staff that is very helpful from the sales process to the move in. Their drivers and movers are very respectful, helpful and prompt. I had an issue with my move in and after contacting them things were sorted out quickly. The office staff provided the information needed to get our move done without any hassles.
Dear Robert,
Thank you for taking the time to share your positive experience with 24/7 Logistics! We are thrilled to hear that you found our staff helpful and that our drivers and movers were respectful, helpful, and prompt.
It's great to know that our team was able to quickly resolve the issue you encountered during your move-in. We strive to provide hassle-free and efficient moving services, and your feedback assures us that we are on the right track.
We appreciate your kind words and look forward to serving you again in the future. If you need any further assistance or have additional feedback, please don't hesitate to reach out.
Best regards,
24/7 Logistics Services
Reviewed June 5, 2024
Finally a moving company that got the job done right! I have moved cross country several times. 24/7 Logistics is the only company to deliver as promised. I have horror stories about some moves. My previous cross country move it seemed they deliberately set out to damage as much furniture as they could. And ‘lost’ 6 boxes. My phone rep was Chris. Very knowledgeable & just great to chat with.
Due to an injury I was unable to finish packing. 24/7 Logistics showed up on time, packed everything that was left but not just with care. They wrapped & packed my great grandmother’s crystal vase in a double layer of bubble wrap, nestled carefully in a box with plenty of padding. It was the first thing I looked for & when I found it I was beyond thrilled to see it whole. They even checked the coat closet & packed everything in there. I had forgotten about it til the next day. So happy they were thoughtful enough to double check everything. Paintings, TVs, everything wrapped & handled with care. Moved from Jersey to the Carolinas. They finished loading the truck at 9 pm on Thursday. Delivery was Tuesday morning (the earliest I could get in to the new house). Everything placed where it should be. Both adjustable frame beds set up & tested. TVs unpacked & hooked up.
My mom couldn’t find 1 box of clothing & 4 porcelain dolls in their own boxes. Called to see if anyone knew where they were as my items had to be transferred to a larger truck. The reps couldn’t have been kinder. Sat down to fill out claim form. My son started checking spare rooms & found the boxes in the closet. New house is a lot smaller so some things had to be placed in spare rooms. So…Nothing broken. Nothing missing. Delivered on time. Extra fee for the packing they did was nominal. Estimate was very close to the quote. Would definitely recommend them to everyone & wouldn’t hesitate to use them again if I move.
Dear Michelle,
Thank you so much for taking the time to share your wonderful experience with 24/7 Logistics! We are thrilled to hear that we were able to meet your expectations and provide you with a smooth and successful cross-country move.
We understand how stressful moving can be, especially when dealing with precious and irreplaceable items like your great-grandmother’s crystal vase. Our team takes great pride in handling each item with the utmost care, and it’s gratifying to know that our efforts made a positive impact on your move.
Chris and the entire team will be delighted to hear your kind words. We strive to deliver exceptional service and ensure that our customers feel supported and satisfied throughout the entire process.
We are also pleased that the additional packing services were helpful and that everything arrived safely and on time. Your detailed feedback is invaluable, and it helps us maintain the high standards we aim for.
Thank you again for recommending us. We look forward to serving you and your family in the future if you ever decide to move again.
Best regards,
24/7 Logistics Services
Reviewed May 11, 2024
These boys worked their butts off. I splurged for the extra man and it was money well spent. The price was right - THEY recommended the discount which was dutifully and hassle free-ly accepted. Note that I HAD to move Memorial Day weekend - they were referred to me by another moving company. I would use them again in a heartbeat.
Thank you for you feedback William. We wish you the best with your new place!
Reviewed May 6, 2024
They did a great job. They completed the job in just UNDER SIX HOURS and nothing broken. They have ideal professionalism and punctuality. We have had some bad experiences with other movers in the previous years but I am so happy to say that this is the best moving company. I would highly recommend them.
Hello Alves, glad to hear all went well with the move. We hope you enjoy your new home. Please let us know if you need anything in the future. Thank you
Reviewed May 5, 2024
Awful! Our items just arrived today and we have roughly $700 worth of damages to our items. In addition, several of our boxes were ripped open and wet, and the movers dragged all the equipment around our floors damaging our new hardwood we just installed. Very disappointing as we asked twice if our items would be moved from truck to truck and we were told no. It seriously looks like they just threw all of our stuff in without any consideration. Also, we are missing A LOT of our hardware so the movers can’t even rebuild several items, 2 desk and one vanity. I would never recommend this company to anyone.
Dear Ari, please accept our sincere apologies for any inconvenience that may have occurred during your move. Out of curiosity, I would like to inquire if you had the chance to file your claims. Although it is never our intention to cause damage unfortunately sometimes accidents happen. Please reach out to our customer service teams, who are ready to guide you through the claims process so we may provide some relief for said damages. Again we are very sorry to hear this. We will also have our customer service team reach out to you to better understand what happened.
Reviewed April 30, 2024
We had an extraordinary experience with 24/7 Logistic Services. They showed up on time. Phenomenal, effective and proficient movers. Exceptionally taught faculty both in the workplace and in the place of work. They were speedy, amiable and cautious. I would utilize them once more.
Thank you Matthew Please let us know if you need anything in the future!!
Reviewed March 7, 2024
When booking with this company, was told it would be a direct shipment of household move from Indiana to SC. Arrived with (2) box trucks. After loading, late at night, we had to drive all night to our new home. After 5 days our possessions arrived in a semi trailer. Many items were damaged beyond repair due to careless reloading in Chicago. Company used a 3rd party to complete transport and had to witness a fight between handlers at the unloading location. Additionally, the cost ended up 35 percent higher than original quote. The original quote was conducted by a 45 minute video walk thru to visually calculate needs. Would never recommend this company.
Hello Michael,
Thank you for reaching out to us regarding your recent move. We apologize for any inconvenience caused and appreciate your feedback.
Regarding the delivery timeframe, we want to clarify that your move was delivered within the courtesy window of 1-12 business days, arriving on the fifth day. For long-distance moves like yours, items are typically transported in a semi-tractor trailer unless a dedicated option is purchased.
Regarding the additional charges, upon evaluating your file, we noticed that there was a significant amount added during the Quality Assurance call. The notes on the file indicate that there was supposed to be an auctioneer set to sell some of these items, which ended up not being sold. This change would have caused the price to go up based on the additional items included.
We understand the importance of resolving any concerns you may have, and we encourage you to contact our office to initiate a claims ticket. This will allow us to further investigate and see what we can do to remedy any damage or address any discrepancies in the charges.
Once again, we apologize for any inconvenience and appreciate your understanding in this matter. Please feel free to reach out to us if you have any further questions or require assistance.
Best regards,
Reviewed Feb. 1, 2024
I have moved 3 times in my life, and I wish I knew of 24/7 Logistics sooner. Amazing teams at both pickup and delivery. My representative Jamie was funny and helpful. All of my nervous calls were answered by their customer service. I think the associate's name was Liz. She was always ready to assist me at every step. From Florida to California in the timeframe they told me from the start exactly as they described it! A+ 110%!!!! I WILL be using this group in the future when I move.
Hello Mark, thank you we're so happy to hear this feedback from you. Jamie and Liz were happy to be of service! We hope you enjoy your new home!
Reviewed Feb. 1, 2024
TRUE PROFESSIONALS. They moved our belongings safely and quickly and they were professionals and friendly. They even showed up on time. And they were affordable. We couldn’t be happier with their service and they made moving a stress free experience. We will absolutely use them again.
Thank you Bobby, your feedback is so important to us. We are elated that your move was up to your expectations. Enjoy your new place!
Reviewed Dec. 20, 2023
24/7 Logistic Services exceeded expectations! Professional, punctual, and efficient team. They handled my belongings with care and made the process stress-free. Clear communication throughout. Highly recommend for a reliable and hassle-free moving experience.
Thank you Jeremy. It was a pleasure assisting you. We wish you the best! Take care
Reviewed Dec. 19, 2023
Outstanding service from 24/7 logistic services! The team was professional, efficient, and handled my belongings with great care. The entire process was smooth, and their communication was excellent. Highly recommend for a stress-free and reliable moving experience.
Thank you Amanda Please let us know if you need anything in the future. Take care.
Reviewed Dec. 12, 2023
They were fantastic, fast but still do a great job wrapping everything and make sure everything was secured. They helped move of difficult pieces of furniture that needed to partially be taken apart and put back together. They were nice. Price was reasonable. I would highly recommend them.
Happy to hear of your experience Thank you
Reviewed Dec. 12, 2023
They were all very kind and professional. There were no extra fees for all the plastic wrap and tape they used to wrap our things. Price was also absolutely fair. This is the best moving company. I would highly recommend them.
Thank you Matthew, we wish you the best.
Reviewed Dec. 11, 2023
They were very careful about all of our furniture as well as our TV, which is very delicate. Nothing was damaged and they were extremely fast. The whole process took them a few hours. We were very impressed with their service. Highly recommended.
Hello Mark glad to hear everything arrived in good form best of luck!
Reviewed Dec. 11, 2023
Fantastic job. They were very efficient, carefully packed all stuff, and they had such a great attitude. They were punctual and made sure they were all happy with them before leaving the storage unite. I would highly recommend them.
Thank you Dylan! Please let us know if you need anything in the future!
Reviewed Dec. 11, 2023
These people did an amazing job moving all of my stuff. They were very professional and courteous. They reached on time and their pricing is also fair for the extremely hard work that they do. Moving is never easy or fun but these guys took a lot of stress off the whole process. Highly recommended.
Thank you George, great to hear you had a great experience!
Reviewed Dec. 8, 2023
They arrived at storage place right on time. They professionally packed everything and loaded it onto the truck, they loaded and unloaded everything into storage in the most organized fashion. The items were in fantastic shape just like before the move. They were great and courteous. We got the cash discount as well. We will definitely use them again if we move and will recommend to others.
Hello Anthony , we take pride in making sure your shipment arrives safe and sound! Thank you
Reviewed Dec. 4, 2023
In my opinion This company are true con artists. They low ball you with a "binding estimate" and in small print they write it is not a contract. They lie, one right after another, until they get your stuff on their truck then hold it hostage until you pay them cash. DO NOT DO BUSINESS WITH THIS COMPANY. They take lying and conning to a new level. I am not an easy person to con but they got me for double what their original "binding estimate" is. They also only pay you $1 a pound for any damage and you have to pay for that coverage. They don't tell you this until they have you in the crosshairs. They say they have an A BBB rating. If they do, they are lying or the BBB has gone down the toilet.
We apologize for the challenges you faced during your move. Upon reviewing your order, it appears that additional items were added during the pickup, causing a slight increase in the overall cost. We want to clarify that we don't see your estimate doubling.
It's important to note that we provided a complimentary packing service for your move, and we accept all forms of payment. However, we require payment in guaranteed funds upon delivery, as outlined in the agreement at the time of reservation. We understand the significance of transparency, and all these details are disclosed in the agreement.
If there are any lingering concerns or issues, please inform us, as we are fully committed to resolving them and ensuring your satisfaction.
Reviewed Nov. 24, 2023
24/7 Logistics is a company that claims to be about the customer, but is full of lies and poor business practices. We had to pay $4500 more than our original quote, we had broken and missing items upon deliver, they withheld important information, we were lied to about delivery time and storage of our items, and the pick-up team packed the truck very poorly so it cost us so much more money due to being charged per Cubic Foot. This experience came after doing extensive research and believing that I found the best company to use. I hate that we used 24/7 logistics and would never recommend them to anyone ever.
We regret to learn that your experience did not meet your expectations. Our pricing is determined by the initially provided inventory, and any additions increase the overall cost based on the extra items. If there are specific concerns or issues, we encourage you to reach out to our main office. We are committed to resolving any issues and ensuring your satisfaction. Wishing you all the best.
Reviewed Nov. 11, 2023
Updated on 02/05/2024: In November of 2023 I wrote a 1 star review. I receive a very nice response from them about how sorry how I had trouble with my bank. My bank would have cashed the check if they had sent it to them. I told about the damage to my parents' 1950s vintage end tables and dining table. I told about my lost items. I talked about the water damage from several wet boxes. The damage of artwork, family pictures and many other items. There was also rat poop in many boxes.
After many months of organizing pictures of damaged items, trying establish the value of my things, several move picture showing the stuff in my home, resending my very light copy of the packing slip several times, and being told we had 5 days to return items or my claim could be rejected. They did give us extra time when my daughter died. That settlement offered was $100. 24/7 Logistics were so sorry about my unhappiness they offered $500. What could I do with $500 to repair or replace the items? I turned them down because I didn't want to say I was happy with the settlement. They put a.
Original Review: Moved September 23, 2022 Delivery November 11, 2022. I am so sorry I used 24/7 Logistic Services. My move went from $6000 to about $10.000 by the time my things were delivered. They charged me a bounced check fee when their bank decided not to accept my check. The women on the phone acted like it was my fault. I had just sold my home and had the money in the bank. My bank kept saying if the check got to them, they would pay it. I finally had pay a stop payment and write another check.
Most of my furniture are antique or early 1950. They broke and tried to glue back together my parents' early 1950's: both end tables and dining room table. They also damaged my antique: desk, washstand and an end type table with glass and a tea tray a wing back chair that my dad had recovered and gave me in 1984. The damage didn't stop there. Many of my boxes were wet and frozen damaging the contents such as, wall art, family pictures, linens, anything that can be ruined by being wet and frozen.
When I started opening the boxes to save what I could I found rat or mouse poop in many boxes. I had Tupperware chewed through. When I was unpacked and had gone through my things I found I was missing some major things: 2 ladders, antique coat rack, at least one box with Christmas decorations my Grandchildren made for me when they were little. The other problem was that they sent 3 people to pack me and only 2 to unload. They started at 9am and at 5 in the evening one guy left and the guy left working until 9PM. If you care about what you are moving and need to store your items with them don't use 24/7 Logistic Services.
First and foremost, we want to address the issues with the payment process. We understand the frustration you encountered with the bounced check fee and the challenges you faced with your bank. We apologize for any inconvenience caused by the miscommunication.
Regarding the damage to your furniture and belongings, we are genuinely sorry for any damage incurred during the moving process. Although we strive to make sure all items arrive in perfect form, unfortunately there can sometimes be damage from moving items. Please contact our main office as there is a claims process in order to address and remedy any issues. We strive to handle every item with the utmost care, and it is disheartening to hear about the damaged pieces. We are committed to investigating this matter thoroughly and will take appropriate measures to prevent similar incidents in the future.
We have strict protocols in place to ensure the safety and cleanliness of our storage facilities and transport vehicles, and we will be evaluating these procedures to identify and rectify any shortcomings.
We apologize for any misunderstanding. Typically for a move this size there are 2 movers for delivery. Being that the Delivery process is less labor intensive and the number of crew members can accommodate one delivery truck. This is consistent with a 2-bedroom move.
We sincerely appreciate your patience and understanding as we work to resolve these issues. We take full responsibility for our shortcomings, and we are committed to making this right for you. Please reach out to our customer service team with your order details so that we can expedite the resolution process.
Once again, we apologize for the inconvenience you faced during your move and appreciate your honest feedback. We value your business and are dedicated to learning from this experience to enhance our services.
Reviewed Oct. 20, 2023
Very happy with the services I received. I had a short notice, long distance move and everything I needed was able to be accommodated. The movers were on time, very polite and professional. I’ve had a lot of movers in the past and I could tell the difference in their experience with handling my things with care and efficiency. Thank you 24/7 Logistic Services.
Thank you Rebecca!!Glad to hear our team took good care of your move! Best of luck with your new place!
Reviewed Oct. 13, 2023
I called in June '23 based on the Consumer Affairs recommendation and after an hour Zoom to survey the size of the move, I was given a 'binding' estimate of about $10k. I was assured that we would be given a single truck to our load and it should go direct to the destination. Our move date was still TBD but we tentatively set it for 9/1 and I paid a 25% deposit payment. My builder updated my close date for the new house and I called 24/7 and updated my move date to 9/21 on 3 Aug.
On 13 Sept 24/7 'Quality Assurance' called and redid the Zoom call to assess the size of the move. The date is important, since the deposit is non-refundable if the move is cancelled within 10 days of the move date. And they hadn't mentioned any "Q/A" call when I talked to them on Aug 3rd. After a 2 hour Zoom going room to room, my bill of lading estimate was increased by ~60% along with an increase in the deposit required. I felt trapped, since if I didn't sign the new contract, I lost the $2500 deposit and I had to find a new mover in less than a week. I signed the new bill of lading. I would suggest that 24/7's administration does not deal in good faith.
During this Q/A Zoom, the rep also said that the signed bill of lading was only an estimate of final cost and could be changed by them at any time to reflect the actual cubic feet and materials used in the pack. The only person bound by their contract was me. I rationalized the price as being a better reflection of the actual cost, so there would be less chance of a surprise later. It also is important that any potential customer understands 24/7's 'payment plan'. They require 25% up front and will accept a credit card for that. After pick-up, they require 60% of the balance to be paid.
They will accept a credit card for that with a 4% 'convenience' fee, but in their contract, they say "I also understand that I may not enact a charge back as a means to resolve an issue with my moving Carrier if for any reason I am dissatisfied with the services I have received including but not limited to: loss or damage of items being shipped, late delivery, property damage at points of service, disputed weight or volume charges, disputed packing charges, or services contracted and not received. I understand that a charge back is not a valid means to remedy any dispute with my moving carrier, 24/7 Logistic Services LLC, and that as a party to a legally binding contract I must adhere to the contract terms and federal regulations ... Collection costs may also be assessed (where applicable) if a charge back is processed." So use of a credit card will not protect you from 24/7.
Finally, before they will start delivery at the destination, the remaining balance must be paid in full and they will only accept cash, a USPS money order, wire transfer or Zelle. Basically, to get your stuff, you have to give them money that you will never be able to recover. So, the move was scheduled for 21 Sept. The mover called and said "we'll be there about 11 AM", so I immediately knew they could not complete the pack and load on the 21st and we were going to be at the old house an extra day. They also used 2 trucks filling each one about half full. They finished loading the second truck on the morning of Friday the 22nd and I paid with a credit card, since the price changed yet again and I had to sign a third Bill of Lading.
The packers were very fast and since I knew never to trust a mover with anything of great monetary or sentimental value and had removed that stuff, the pack went without a hitch. The first load showed up at the new house on the 25th, but had to wait until 10 AM while I went to the bank to get cash. Out of about 130 items on the manifest, about 20 were missing or had lost their labels or were on the second truck. So I paid the outstanding balance and signed for a partial delivery and started to wait for the rest of the load.
24/7 called on Sept 30th and said they would be consolidate my load and ship it soon. At this point I looked at the contract and realized they were not required to deliver until Oct 25th, a month after the first delivery date. I called them on Oct 9th to get an update and was told I was in luck, it was in the process of loading and should be at the destination in a few days.
The second truck came on Oct 12. There was only the driver and I helped him unload the truck into the garage. It only took about an hour, but the driver did not offer a manifest to check off items, nor did I have to sign anything. ??? On the way out he drove on my lawn and over the Water Works access hatch. My builder told me not to do that again. If you've read all this, I can only say, 24/7 is expensive and not customer driven. The guys who do the packing and loading are okay, but not special. Find someone else. You can do better. To Consumer Affairs, how could you have recommended these guys ever?
Reviewed Sept. 28, 2023
We moved about 3 hours across state lines and downsized considerably. From the first phone call to inventory review to quote, scheduling, and move all went smoothly. We were stressed about downsizing and fitting everything into a smaller truck due to restrictions in new neighborhood, but the packers/movers were reassuring and amazing with their stacking skills to make it all fit into the truck. The movers were professional and worked very hard all day to load. They showed up at new house early next day and worked all day to unload. We were pleased with how smoothly they made the move feel. We would recommend if you are considering this company.
Dear Christina,
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for choosing our moving services during your recent move from Georgia to South Carolina. Your positive feedback means the world to us, and we are thrilled to hear about your experience with our team.
It's wonderful to hear that your move went smoothly from start to finish. We understand that moving can be a stressful process, especially when downsizing and moving across state lines. We're pleased to know that our team was able to provide you with a seamless experience.
Our packers and movers are dedicated professionals who take pride in their work, and it's heartening to hear that they reassured you during the downsizing process and effectively managed to fit everything into a smaller truck. Their skills and commitment to ensuring a successful move are truly commendable.
We greatly appreciate your recommendation and kind words. Customer satisfaction is our top priority, and your feedback motivates us to continue providing top-notch moving services to our clients.
If you ever require our services again in the future or have friends and family who are planning a move, please don't hesitate to reach out. We'll be more than happy to assist.
Thank you once again for choosing us for your move. We wish you all the best in your new home in South Carolina, and please don't hesitate to contact us if you have any further questions or need assistance in the future.
Warm regards,
Reviewed Aug. 25, 2023
The move was the most pleasant part of this entire long distance move. From the sales presentation, through loading and unloading. It is a most professional company and they are easy to work with. The crews were very respectful and tried their best to ensure the ease of loading and unloading., The office staff, especially Evelyn, were all very helpful and a joy to deal with. Thank you all for the experience. Robert **.
Dear Robert,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your move with us was a smooth and pleasant one, especially during a long-distance relocation.
We take pride in providing a high level of professionalism and customer service, and it's truly heartening to know that you found our company easy to work with. Our dedicated crews are committed to ensuring the safe and efficient loading and unloading of your belongings, and it's wonderful to hear that they were respectful and attentive to your needs.
Evelyn and the rest of our office staff will be delighted to hear your kind words. They work tirelessly to assist our customers and make the entire process as seamless as possible.
Your feedback is greatly appreciated, and it serves as a reminder of why we do what we do – to make our customers' moves as stress-free as possible. We understand that moving can be a challenging endeavor, and we are here to support you every step of the way.
Thank you once again for choosing us for your move and for sharing your positive experience. If you ever require our services in the future or have any questions, please do not hesitate to reach out. We wish you all the best in your new home!
Warm regards,
Office
Reviewed Aug. 18, 2023
It was the worst move I have had, I have moved Eleven times. They damaged furniture, lost boxes. Took 12 days to deliver counting weekends. The very worst company I have ever worked with, all employees were day laborers. They gave me a estimate for one price, then price went up $1800. Thank you. Neil.
Dear Neil,
We sincerely apologize for the challenges you experienced during your recent move, and we appreciate your feedback as it helps us improve our services.
First and foremost, we understand your frustration regarding the additional costs that were incurred due to the inclusion of extra items in your inventory. As part of our commitment to transparency, we strive to provide accurate estimates based on the items listed in the inventory. When additional items are added, they may require more space, which can affect the overall cost of the move. We apologize if this wasn't communicated effectively, and we will work on enhancing our communication in this regard.
We are also deeply sorry to hear about the damage to your furniture and the loss of boxes. Our goal is to ensure the safe transportation of your belongings, and any damage or loss is taken seriously. We do have a claims process in place to address such issues. When speaking with Customer Care you were provided with the claims website, and we encourage you to initiate a claim for the damaged items so that we can work toward a resolution.
Regarding the delivery timeline, we apologize for any inconvenience caused by the 12-day duration. As noted in our guidelines, delivery times are typically calculated in business days to provide a more accurate estimate, especially for moves covering longer distances. However, we understand that the extended delivery period may not have aligned with your expectations, and we will reevaluate our communication to ensure clarity in the future.
Your feedback is invaluable to us, and we are committed to addressing these issues and making improvements to prevent similar situations in the future. We understand your frustration, and we genuinely appreciate your patience during this process.
If you have any further concerns or need assistance with your claim, please do not hesitate to reach out to our customer care team. We are here to support you and work towards a resolution.
Thank you for giving us the opportunity to improve, and we hope to regain your trust in the future.
Sincerely,
Office
Reviewed Aug. 17, 2023
If I could give a negative review I would. Never use these crooks They find a way to charge you more on the days leading to delivery. They could help you ask the right questions, but they don't. They charge shuttle service if an 18 wheeler can't "fit" down the street. They consolidate your stuff with other people's stuff. They charge fees wherever they can. Do not use, they are the worst.
We're truly sorry to hear about your recent experience, and we appreciate you taking the time to share your feedback with us. We understand that moving can be a stressful process, and it is our goal to make it as smooth and transparent as possible.
First and foremost, we'd like to clarify the situation regarding the shuttle service charge. Our aim is never to add unnecessary expenses, but rather to ensure the safe and efficient delivery of your belongings. The decision to use a shuttle service is typically made by the driver of the semi-truck, and it is based on the accessibility and safety of the delivery location. As outlined in our terms and conditions, accessorial charges like the shuttle service are mentioned as potential costs that may or may not be applicable.
Regarding the consolidation of items, it's important to mention that this practice is standard in the moving industry and helps optimize the use of space during transportation. This approach is often more cost-effective for customers, as it reduces the overall shipping costs.
We genuinely apologize if you felt that we did not provide you with the necessary information to make informed decisions. We are continuously working to improve our communication and ensure that our customers are well-informed throughout the moving process.
We take your feedback seriously, and we'll be evaluating our processes to see how we can enhance the customer experience. Your satisfaction is important to us, and we're committed to addressing your concerns and making necessary improvements.
If you have any specific concerns or questions about your move, please don't hesitate to reach out to our customer service team. We're here to assist you and provide any additional information you may need.
Thank you for bringing this to our attention, and we hope that we can work towards a resolution that leaves you with a more positive impression of our services.
Sincerely,
Office
Reviewed Aug. 13, 2023
My 5 stars are for the 3 men who moved me last week. They were professional and most importantly quick. Moving out and into another condo involves lots of rules and short time and they were able to accommodate it. I will be using them again when I move next however and hope to get the same guys.
Reviewed Aug. 11, 2023
The service was excellent and fast. They were very responsive movers. The pricing was fair and everything was wrapped and moved with care. They were focused on the move and to make sure they got our furniture to the new apartment safely. I would highly recommend them.
Thank you for your fantastic review! We're thrilled to hear that our team provided you with excellent and efficient service during your move. Our top priority is ensuring the safety and care of your belongings, and we're glad to know that everything was wrapped and handled with precision.
Your recommendation means a lot to us, and we greatly appreciate your kind words about our team's focus and responsiveness. If you ever need assistance with another move or have any questions, please don't hesitate to reach out. We're here to help and make your moving experience as smooth as possible. Safe and happy times in your new apartment!
Reviewed Aug. 10, 2023
I will keep this short and to the point! I moved from FL to NYC from one building with a set of "moving rules" to another. These guys managed to accommodate everyone and deliver my goods at a time that was perfect for us. They arrived even early! They also provided us with extraordinary customer service! You guys rock!
Thank you so much for your kind words and for taking the time to leave us a review! We're absolutely thrilled to hear about your positive experience with our moving services during your transition from FL to NYC. It's great to know that we were able to smoothly handle the unique challenges of moving between buildings with different rules and regulations.
We understand the importance of punctuality and convenience during a move, and we're delighted that our team was able to deliver your goods at a time that worked perfectly for you, even arriving earlier than expected. Providing extraordinary customer service is at the heart of what we do, and we're glad to hear that our efforts made a positive impact on your move.
Your appreciation and support mean the world to us. If you ever require our services again or know someone in need of a reliable moving company, please don't hesitate to reach out. Once again, thank you for choosing us and for the opportunity to assist you with your move. You rock too!
Reviewed Aug. 9, 2023
The moving crew were amazing. Very professional, packed everything up for me nicely, nothing got broke or damaged and they were great about placing everything where I wanted in the new place too. Pricing was also half what I was quoted from other companies. This is the 2nd time I have used them and they don't nickel and dime you with extra charges.
Thank you so much for choosing our moving services again and for taking the time to share your wonderful experience with us! We are absolutely thrilled to have had the opportunity to assist you for the second time. Our dedicated moving crew takes immense pride in their professionalism and attention to detail, ensuring that your belongings are handled with the utmost care.
It's fantastic to hear that our team packed your items securely and efficiently, resulting in a smooth transition to your new place. We understand how important it is for everything to arrive safely and intact. We also appreciate your kind words about our pricing. We always strive to offer competitive rates while maintaining the highest level of service quality.
At our company, customer satisfaction is our top priority, and we're delighted that you've noticed our commitment to transparency and fairness when it comes to charges. We believe in making your moving experience as stress-free as possible, and we're thrilled that we could meet your expectations in this regard.
Thank you once again for your trust and loyalty in choosing us for your moving needs. Should you require our services in the future, please don't hesitate to reach out. We look forward to the opportunity to serve you again. Wishing you all the best in your new home!
Reviewed July 24, 2023
Oh, how I wish I had read the review on this site before I hired this horrendous company. Like so manny others, I was duped by the salesman -- Arthur T. A consummate salesperson with no desire to help at all once we signed on. He assured me that they would move us like they would move his mother. I feel sorry for his mother. They did the estimate from the online listing of our house and followed it up with having someone from their "quality control" team do a visual walk through of the house with me. As a result of that "meeting", the cost of our move doubled! The only reason I put one star is that the crew of 3 who unloaded our furniture and set it up in our home was terrific.
On the other hand the crew that packed and loaded the truck was the worst imaginable. They showed up a day early. We were nowhere near ready but agreed to having them come to accommodate the company. Bad decision. They were bullies with no regard for anything they did. We paid for 7 wardrobes. Not one item of clothing was hung up. Everything was tossed indiscriminately into boxes. They told us they would wrap shoes and put then in the wardrobes. Instead they threw dozens of pairs of shoes indiscriminately into a single box which resulted in a "sea of shoes" for us to sort out at the end of the move. Breakage was horrific. Think of a valuable Murano glass statue thrown unwrapped into a box with a wrought iron statue, random clothing and an open room diffuser filled with liquid. And forget about claims. The process is beyond difficult and takes forever. Do not even think of using this company.
Dear Shauneen H,
We apologize for the negative experience you had with our moving services, and we appreciate your feedback. We would like to address some of the concerns you raised in your review to provide clarity on the situation.
Firstly, we acknowledge the discrepancy in the original estimate and the final cubic feet (cft) of your move. After the initial estimate of 918 cft, our quality control team conducted a thorough inspection and determined that the actual volume was 1837 cft. This resulted from a difference in the number of items initially quoted (93 pieces) compared to the actual quantity of items on quality control inspection (163 pieces). It's important to note that the revised estimate was agreed upon and signed during the quality control process, before the move took place.
Regarding the packing of wardrobe boxes, we understand your disappointment. Due to the increased cubic volume, we had to make the decision not to hang up clothing items to save space. We apologize for any inconvenience this may have caused. As for the shoes, we understand your concern about having them packed together. It's a common practice to pack shoes in one box to optimize space and ensure efficient handling during transit. We regret any inconvenience you experienced with the packing.
Regarding the issues with the crew that packed and loaded the truck, we deeply apologize for any inconvenience as we addressed the packing of shoes earlier in this response, that being said we will address this matter internally to ensure it does not happen again in the future.
In regards to the claim process, we understand your frustration, and we are continuously working to streamline and improve our claims procedures to provide our customers with a smoother experience. we have made the process(and yes it is a process we understand can be frustrating) easier if a claim should arise. you have 9 months to file the claim and with the online portal we try to make it easier this way you log on and submit the claim and provide any information pertaining to the claim and the claim adjuster takes care of the rest. Please let us know any suggestions to make it easier for you we are open to suggestions and are always looking to improve the process.
We genuinely regret that your move did not meet your expectations and hope you can understand that we always strive to provide the best possible service to our customers. Your feedback will help us identify areas for improvement, and we thank you for bringing these concerns to our attention.
If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact our customer service department. We value your feedback and hope to have the opportunity to make things right.
Sincerely,
Reviewed July 24, 2023
Large Antique Glass Mirror that measures was not packed properly even though packing materials were purchased from mover and mover guaranteed packing. Driver took pictures of damaged items. Movers were 4 hours late, did not estimate resources corrected and sent two men to move the entire contents. They had to come back the next day to finish. This delayed our exit and travel. CSI claims services is uselss. DO NOT DO BUSINESS WITH 24x7 Logistics Services.
Dear Phillip,
Thank you for providing feedback on your recent moving experience. We appreciate your candidness and would like to address the concerns you've raised.
We sincerely apologize for the damage to your large antique glass mirror. We understand how important it is to handle delicate items with the utmost care, and we regret that the mirror was not packed properly, it's important to consider that unfortunately, there can be damage on an interstate move, even with packing materials protecting the item. Perhaps we should have reinforced the packing on this item. We will thoroughly investigate this matter to ensure that our packing procedures are improved to prevent such incidents in the future.
Regarding the coverage options, we do offer, basic valuation protection for our customers and full coverage from our company and we also have a third-party insurance company we recommend. However, we acknowledge that this basic valuation coverage is not the same as insurance and may not provide full coverage for certain items. We always recommend considering additional coverage options to ensure comprehensive protection for valuable or delicate belongings during the move.
We understand the frustration caused by the delay in our movers' arrival and the subsequent inconvenience to your schedule and travel plans. because we are over the road there is a window of time frame for the movers to arrive and sometimes unforeseen circumstances can cause delays. Estimating resources and scheduling is a critical aspect of our services, and we apologize for any inconvenience in this instance. after looking into the pick up it seems one of our workers became ill and was not able to be there at pick up. typically we would have three guys on this job to speed up the process. Please accept our apologies. We'll work to address this issue and enhance our planning processes to ensure a more seamless experience for all our customers.
We take customer satisfaction seriously, and we apologize for any shortcomings in our claims services. We will investigate your experience with CSI claims services to ensure that they provide the support and resolution that our customers expect and deserve.
We appreciate your feedback, and your input will be invaluable in helping us make improvements to our services. Please know that we are committed to learning from this experience and ensuring that future customers have a more positive experience with 24/7 Logistics Services.
If there is anything specific you would like to discuss or if you require further assistance, please feel free to reach out to us directly. We value your business and would welcome the opportunity to address any outstanding issues.
Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.
Sincerely,
Reviewed July 13, 2023
Let me start by saying what a nightmare this has been!!! When we first reached out then to get an estimate and spoke with Arthur **, we were told that we called at the perfect time since they were getting into their busy season. He quoted us at $5,500, after everything was said and done we are now paying $9,000!!! They never told us for them to provide boxes for a couple pictures and 2 tv's would be $35 for each box.
Not only that, they also charged us to wrap the furniture which they said was included in the move. They changed my pick-up date by 3 days so we had to figure out other accommodations for where we would stay since they "got into town early". They told us that they would accept a money order or Zelle for the remaining payment, and when we went to the bank to get a cashier's check, which is also known as a money order they told us they would not accept that as payment.
And at that time they made the movers stop unloading and waited until we went to the bank to get the cash, not only did they stop the move they also charged us an additional $150 because their movers had to wait for payment. This has been an absolute nightmare, and I would never ever recommend this moving company. The actual movers have been very polite and helpful, but also extremely underpaid for the job they are doing while the company is making tons of money by overcharging us. And then Elizabeth and customer service was completely rude and over-talking me and telling me they will not resume movement until they are paid in full including the additional $150 for their weight time. Had I known any of this I would have went with another company, so please be aware when you are hiring someone to move you across the state.
Dear Layota R,
We are sorry to hear about your recent experience, but it seems there might be some confusion. We have thoroughly checked our records, and unfortunately, we have no record of ever working with a customer by the name of Layota R or any variation of that name. As such, it appears there might be a mix-up, and you might have left this review for the wrong business.
We take our customers feedback seriously, and we always strive to provide accurate and reliable service. However, it seems there may have been a misunderstanding or miscommunication regarding the details mentioned in your review. Rest assured, if you had indeed been our customer, we would have done our best to address any concerns or issues promptly.
We kindly request that you verify the company you dealt with to ensure your review is directed to the appropriate business. If you had a negative experience with another company, we advise reaching out to them directly to address your concerns.
If you have any questions or would like further assistance, please feel free to contact us. We are committed to maintaining a high standard of service and would be happy to assist you if needed.
Thank you for your understanding.
Sincerely,
24/7 Logistic Services Company Information
- Company Name:
- 24/7 Logistic Services
- Company Type:
- Private
- Address:
- 1722 Sheridan St. #381
- City:
- Hollywood
- State/Province:
- FL
- Postal Code:
- 33020
- Country:
- United States
- Website:
- 247logisticservices.com
