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About 24/7 Logistic Services Reviews
24/7 Logistic Services takes pride in providing record speedy delivery and exceptional support for your long-distance moves. Their expert movers guarantee a worry-free and seamless transition to your new location safely. From experienced staff, first-class trucks and GPS tracking, you can expect top-notch work. Let 24/7 Logistic Services handle the rest of your move for you!
Pros & Cons
- Doesn't use third-party shippers
- Senior discounts
- GPS tracking
- Only short-term storage options available
- Additional cost for full value protection
24/7 Logistic Services has experience in a range of different move types, including senior, military and corporate moves. Modern conveniences like online quotes, video surveillance at storage facilities and GPS tracking service are available.
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Updated review: Sept. 14, 2022
I still think it was the worst moving experience in my life. However, I was very happy and am satisfied with the management for helping me with the wall damages caused by the movers. I am still working with the insurance company to get other things taken care of.
Original Review: Aug. 5, 2022
David ** was my agent and he promised me this is a family run business etc but disappeared after getting the business. The movers who came were the worst i have ever encountered. They came at 4 pm instead of 10 am and then did not finish till midnight and caused so much of inconvenience. They damaged our walls at numerous place and major damages. Their packing was so bad that when we received our stuff most of our big items were badly damaged. It was a total disappointment how you guys do your business and don't care about your customers. Just promise with no accountability.
Thank you Archana for giving us the opportunity to make this move right with you. We are so happy that you upped our rating to a 3 star. We really do care about every single move we do. Thank you for your openness to let us resolve any issues. We hope you enjoy your new place!! Take care.
Reviewed Aug. 4, 2022
Thank you Mya, we appreciate you and your business. We look forward to assisting anyone you know who needs moving services Please remember we have a great referral program. Thank you!
Reviewed Aug. 4, 2022
Definitely love these guys! They were professional, friendly, and kind! We hired them to move from our house into a studio apartment and then to take all of our stuff out to storage. They were on time, courteous and basically a joy to be around. They asked query when they did not know the solution and protected all of our stuff wonderfully. And they were SO AFFORDABLE! Hire these guys! They really are the best!
Thank you Meron, we appreciate your business.
Reviewed Aug. 3, 2022
They were super nice, responsive and accommodating, even when I had issues with my closing date and kept having to adjusted. The three guys that moved me were very prompt, efficient, and friendly. Will certainly call them if I have to move again.
Hello Michael, we are happy we were able to assist you. Enjoy your new place.
Reviewed Aug. 3, 2022
I just used 24/7 Logistic Services for the second time and they did not disappoint! These guys WORKED SO HARD to move my 2 bedroom apartment to my new home. They were efficient, courteous, friendly, and highly professional. I would surly use them again in a heartbeat.
Hello Kiran, we appreciate your feedback. We hope you enjoy your new place. Please let us know if you need anything.
Reviewed Aug. 3, 2022
Had to move to Baltimore from Miami for work and the process was very easy to deal with. Liz from Customer Service was very helpful and there were no problems. Pickup and delivery went by without any issues as well.
Hello Kevin, we thank you for your feedback and appreciate your business.
Reviewed Aug. 2, 2022
24/7 Logistics Services makes moving dreams come true. Honest, reliable, helpful, tranquil are some of the words that come to mind after doing business with this company. I moved from Salt Lake City, Utah to Phoenix, Arizona. The customer service, the delivery, and the transparency about every detail was top tier quality. All of my items arrived safe and in a timely manner. Please do yourself a favor and use this company for all your moving purposes!
Thank you, Sheila we appreciate your business and wish you the best.
Reviewed Aug. 2, 2022
24/7 Logistic Services succeeds at making moving easy. I moved from Maryland to Florida and was greeted with help at every step of the process from discussing services, including any possible issues that could arise moving states away. My peace of mind and treating my items with care is the company's #1 priority. I was pleased with everyone I had interactions with and could tell this is a company I will work with in the future and recommend to friends and family. 5+ Stars! And a big thank you to the team at 24/7!! - Lisa
Thank you Lisa, we are happy to hear your move went well. We wish you the best in your new home!
Reviewed Aug. 2, 2022
I recently used 24/7 Logistics to move from Atlanta, GA to Fort Lauderdale, FL. The move went great, and everyone I had contact with was nice and a pleasure to work with. The pickup and delivery went smoothly and there were no hassles. Would definitely recommend.
Thank you for choosing 24/7 Logistic Services.
Reviewed Aug. 1, 2022
5 stars for sure for 24/7 logistics services. I've used them twice now and they are the best moving company I've ever come used. So friendly to schedule, organized, efficient, careful with my things, friendly. They were very good with disassembly and reassembly of my tv and stand, and queen bed. I would definitely use them again when I need to move out!
Hello Peter, we are happy to hear your move went well. Please let us know if you need any assistance in the future. Thank you
Reviewed July 22, 2022
DO NOT USE THIS SCAM OF A COMPANY. Top things to know: original quotes are majorly off by thousands, quote does not include materials used by their movers—now when I hear tape I swear I will see dollar signs, over promise and under deliver with YOUR PROPERTY. Their sales guys will lie to get your business by under quoting you THOUSANDS then you are stuck because you have to move and your deposit is already lost if you try to leave. We were Told our requested pick up date would not be a problem—it was and didn’t happen until the next day,
We were then told that our requested pick up time would not be a problem-it was and because of that our buyers missed their walk through, sales told my husband delivery was 1-7 days after pickup, sales told me delivery was 1-7 days AFTER your requested delivery date—note three days after our pick up our delivery had not even been scheduled, I called requesting a call back (which good luck talking to an actual person once you have your second quote) and that was last Saturday-it’s now the following Friday and I still haven’t received a call back-clearly I don’t need anything now.
At delivery—my husband may as well have worked for this company because he moved more of our things than the movers did—oh and two of the movers were hired by this company from local Craigslist-a lady and her husband and they were great but they don’t work for this company so maybe that’s why. We were told this company has their own trucks, they showed up at pick up in a Ryder moving truck, no company logo (which this doesn’t matter but again LIES). We were honestly afraid to complain during our move for fear they would “lose” our belongings. They only take cash, money order or some random app at pick up and there’s a reason—it’s probably because so many people have stiffed them because their company is AWFUL. RUN do not walk away. Any of these positive reviews CANNOT be actual customers.
we are sorry for any inconvenience. I would like to take this opportunity to address your concerns. The difference in price was agreed upon prior to pick up we did a virtual video call and saw all of the items that were left off of the inventory. We provide you with a binding estimate based on the items listed for the move. We carefully give you an itemized list arranged room by room for you to look over and see so that you may confirm that all the items are listed. We rely on you to have the complete list of items going for the move. We did a video call and it was agreed that these additional items needed to be added to the inventory list. We added 73 additional pieces of inventory for the move. This was agreed upon prior to pick up. Unfortunately, we cannot add those additional pieces at no additional cost. Our team is trained to ask you about everything going for the move. Delivery windows were explained to you and also given to you in writing prior to the move. We do this so that there is no misunderstanding, as it is clearly stated on the estimate, and we go over it again prior to the move. Your delivery was completed under the courtesy window we provided. Your items arrived one day after your first requested delivery date. Our movers are employees of 24/7 Logistic services we do have helpers within a network of cities around the U.S. We hope you understand there are only so many people that can fit in one truck. Your move was picked up by our staff and driven in our truck. As a moving company, there are times when we may need additional trucks in order to pick up or deliver shipments. It is common for box trucks to need repairs from time to time. This is why we have corporate lease agreements with Ryder, Penske, and Enterprise in addition to our full fleet of trucks. These trucks are operated by 24/7 Logistic services. The method of payment is discussed and given to you in writing several times prior to the move. We offer several ways to pay for your move. In a short amount of time between pick up and delivery, funds need to be guaranteed because all of the work performed is completed by the time your shipment reaches its destination. We have tried reaching out to you to see if there is anything we can do to better assist or resolve any issues but we have not been able to reach you. I understand the cost of the move went up but this was due to adding 73 additional items, your delivery was delivered in a timely fashion. We hope this helps you better understand our position on your concerns. Please let us know if there is anything we can do for you.
We did not add items you did not have we went over the list together, you made no mention of any discrepancy during our call. I would think you would say something about the added items if they were not going for the move. Please answer our calls or contact the office so that we may come to a resolution. Again we apologize for any inconvenience. Thank you
Reviewed July 20, 2022
We are very happy with 24/7 services. They helped us to move from Florida to Colorado. Everything was very smooth and the price was very reasonable! Communication was great, movers were very accurate and we didn’t lose anything. The deadlines were met.
Hello Alena, we appreciate your business. Thank you for choosing us as your movers. Please let us know if you need any assistance in the future.
Reviewed July 20, 2022
I've moved over 20x in my life and I can honestly say these were the best movers I've ever used. They helped me pack and move all of my furniture with great care. Fast and very reasonable. Will definitely use them again!!!
Thank you Maxsim, We thank you for your business. Please contact us if you need any thing in the future. Take care.
Reviewed July 20, 2022
This company is top notch. They helped me to relocate really fast when another company failed to show up. I’m so grateful to my sales Kelly who was very charming and professional on the phone. Special thanks to the crew (hard to remember those Europeans' names) who handled my move with care.
Thank you Valentina, We were happy to help you. We appreciate your feedback. Please let us know if you need anything. Thank you
Reviewed July 19, 2022
Amazing and super professional company! They moved our family from Georgia… Movers came on time… or non stop. Great job packing everything up (no damages at all). I was so relieved. Delivery was great… Everything was set the exactly how I wanted. Crew was very friendly. Chris is great!
Thank you Camila, We are happy to hear everything went well with your move. Please let us know if you need anything. Have a great day.
Reviewed July 9, 2022
I was so very happy with 24/7 Logistics, the moving company that was recommended to me by a friend. Charles who set up my move could not have been more helpful. He along with the movers made my move run very efficiently. The movers had a lot of glass to wrap and everything arrived safe and sound. They definitely received a 10+ from me and my Realtor.
Reviewed July 7, 2022
I was so impressed with 24/7 logistics services. From beginning to end, from my conversation with the moving consultant Katy and the foreman and crew who came to my home -everything was on point and extremely professional and knowledgeable. Igor and his team were real pros. Punctual, cheerful, and careful with our stuff. They brought our things down from our condo without any damage. My wife and I were so impressed. We would surely recommend them to anyone who is planning to move. Keep up your high standards 24/7 logistics moving services! We give you 5 stars! Thank you!
Hello Joao, thank you we appreciate your feedback.
Reviewed July 7, 2022
I had heard great comments and seen great reviews about 24/7 logistics services so decided to use them for a recent move. Everything about the experience was great. The crew showed up and did a fantastic job! I have to move again in 7 months once our house is built and I will definitely use this crew again.
Thank you Adrian, we look forward to assisting you again. Take care.
Reviewed July 6, 2022
What a great experience! These guys showed up early and worked fast to get the truck loaded, then drove to my destination and quickly unloaded. The pickup location was on the second floor of a storage unit, 2 elevators were out of order, so they had to do a lot of extra walking to get the truck loaded. Not a single complaint and they jumped right in and did their job. Unloading at my new house went very quickly as I had them put everything in the garage. They didn’t charge nearly as much as the other companies I called, so it was a win-win for me! Thank you 24/7 logistics services!!!!
Thank you Damian, we are happy to hear the move went well. We try our best to get the job done, even if we run into hurdles. We hope you enjoy your new home.
Reviewed July 4, 2022
Awful, one of the worst experiences of my life. Avoid this company and their unethical/scamming business practices. This is the first moving company we ever ATTEMPTED to hire and may be our last. We hired them for a same state move 2 months prior to our move. After screwing up so bad we had to rent a U-Haul and move by ourselves in less than 24 hours. I want everyone to know what to expect if you hire them.
The beginning: Chris was my salesman and was a very convincing nice guy who made empty promises and did a horrible job at explaining how they do business. He had me walk through my house and detail only what UNBOXABLE items in the house will be moved. He produced a very attractive quote which included 2 workers for 10 hours and I accepted it like a fool. Did not hear from him after that except for my few attempts to call him with issues or questions which he pushed off to "customer service". No follow up call was performed by someone at this company to check on items added or removed from quote and inform me of the next steps. Cancelation window with this company closes 10 days prior to move so the no contact seemed intentional now...
The day before move I get a call from a Evelyn I believe it was. She informs me that the movers will be there between 12-1 the next day and I am required to pay the drivers, but they only accept cash, USPS postal orders, wire, or Zelle. (Deposit made by credit card but not accepted for the move). All these forms of payment are very hard or impossible to trace or get back. She informs me that I owe them a very specific to the dollar amount ref name. Day of move I get a call from a MD gentleman saying he is just now leaving to head to my house and will be there between 3-4 (supposed to be 12-1). Weirdly he asks if my house is single story, which it is not. About 4/430 a Ryder rental truck pulls up to my house and three guys jump out of the truck, none of which are wearing anything to do with the hired company. They did a walk through of the house to see what the move would entail.
After the initial walk through the main mover tells me, "They severely underquoted you and I will owe you quite a bit more but we won’t know the exact number until after," and proceeds to ask “how much extra cash do you have on hand?” I don’t carry cash and had the exact amount of money requested by the lady that had called me. He also informed me that they have a surcharge of $75 for each stairwell. When I question why this is the case he shows me the quote that he was given… It was differently than the one I signed with the company. In this same conversation he hands me a blank bill of lading and some other document and says “sign here, here, and here” to which I say “Hell no. I’m not signing any blank documents”. Shortly after this he gets up irritated by my questions and says, "This is a waste of time. I’m leaving," and hops in the truck and drives away.
I call customer service and an Elizabeth says something along the lines of “we charge hourly get over it and pay up”. To which I responded with some colorful language and hung up. Shortly after he leaves I get a call from a guy named Charles claiming to be an owner or manager apologizing and telling me that they want to get this done for us. He promises that the men from earlier will be returning to complete the move and he tells me the price of the move will only be a little more. 2 hours later he calls again and says the 3 guys will not be returning because they are angry… Probably because I didn’t just do whatever they wanted…
Charles promised he will send a new group the next day already informed of what is to be done and the price. By this time we are so angry and over this shady move and truly believe everything about it was a scam that we canceled and got it done with our amazing family's help. Hope this review keeps someone away from this horrid experience.
We are so sorry for any inconvenience. The move was scheduled and we provided the costs for the move based on the list of items going, this, in turn, let’s us know how long the move will take. The agreement sent explains the cost of the move is charged at an hourly rate ( hours of labor for loading and unloading and travel time). When we arrived there were more items going for the move that was not listed n the estimate. This causes the time needed to complete the move to increase. We called to explain this. The difference in price was for two additional hours of time total of $300. This was also an estimated amount of time and the move would be charged based on the actual time used. We were able to make an agreement and discount the job by over $300 to make this work for everyone. This was agreed to and scheduled for the next day. We also made it possible to pay the difference through credit cards. Payment methods have to be in the form of guaranteed funds. This is to ensure payment is received especially when all the work is completed. When we called to confirm the time, unfortunately, the customer decided to cancel the move. We made every best effort to help the customer and get the move completed. We are sorry it did not work out.
Reviewed July 1, 2022
The process of setting up our move was very smooth. The employees who packed and moved out household goods were quick and efficient. My only problem was the price difference from what I was quoted on the phone and my actual charges. I understand the difficulty of estimating over the phone but once the process starts it is difficult to stop it so you are stuck with the higher price.
We are happy to hear that the move went well overall. This move was a Full professional packing service and occasionally we end up with more boxes to pack than originally anticipated. We are happy to hear that The workers and the shipment of the items went well. We hope you enjoy your new place and wish you the best!
Reviewed June 29, 2022
I spoke with a representative a couple of times and their communication was good. They explained things. They made sure I knew what things cost and how long things would take. The moving crew did well. They were careful and efficient. They were getting things in a sensible order to put it on the truck. The guy in charge, in particular, was really efficient and kept the rest of the crew moving. They were a good crew. The only complaint that I had was the peculiar payment method. I had to get cash and take it to their Bank of America and deposit it in their account rather than just sending a check. That seemed off to me. It took me forever to buy a house out here in California. So I didn't have any place for them to send anything. As soon as I did, I called them and they said that they'd be sending me an email to update me on how fast things were moving and what the remaining costs were. But I didn't get that email.
Reviewed June 29, 2022
24/7 Logistic's service sucked and I would never get them again. They screwed us over royally and they destroyed a lot of our stuff. The crew could not pack stuff right. They put furniture on top of boxes, they crushed everything that was in the boxes. The furniture that was wrapped up were shoved into a really tight space and the stuff ripped. My dining room table, chair, $600 woofer system, and headboard were destroyed. My $300-something Ninja blender was destroyed. Boxes just busted wide open when they pulled them off the van to put them in storage. They broke over $3,000 worth of stuff but they're only giving us $100. I had to buy a lot of new stuff. Don't ever use them.
Reviewed June 29, 2022
Getting 24/7 Logistic's information and talking to a representative was smooth. But I was told that they had their own trucks and it turned out they didn't. That was alarming to me because I had no idea who they were. Our stuff got packed up in February and it was in storage for a month and a half. I was told my stuff was gonna be delivered within 10 to 15 days. It was like me moving from California to the Midwest but that was considered a coast-to-coast move and I got charged extra for that, which I'm still baffled by.
I wasn't too satisfied with the move on the whole. It took way too long for my goods to get to my house. I had to come out almost $3,000 additional when I moved my family back here because we were expecting to get our stuff within 15 days. When that month went by, my family was out here in St. Louis, Missouri without anything in the new home while I'm still out in California. That was an inconvenience for me to have to come out the additional money that I really didn't have.
Each time I call to ask about what the delay was and what the time was gonna be as far as getting the stuff there, the representatives always had a funky attitude. She always had a problem when I called and asked about my goods. I confronted her about that. I'm the one paying them and not the other way around. I also could not get a timeframe.
When my boxes came to my house, they were completely destroyed. I had to check all of our stuff. We had damages to a couple of our belongings. I can't put up my bed frame because my stuff is missing screws after I specifically told them not to take apart anything on my bed. Also, the guys that delivered the stuff weren't even on the same page. They were saying two different things. It was just a mess. I'm not too happy.
Reviewed June 29, 2022
I talked to a guy named Chris, who was a very good communicator. He explained a lot about the company and how it was in-house. Everything was done within the family. But this wasn't quite true. He was giving me good information. I wanted my stuff moved safely like anybody else. They did the estimate by cubic feet. It's a shot in the dark when you're doing it sight unseen and you're telling the rep, “This furniture. That furniture,” and he's calculating it on the phone. I expected to pay more and I know it's costing more now. The last time we moved, it was 9,500 so I knew it was going to be more than the original estimate that 24/7 Logistics gave me which was 6,000. I got a lot of furniture going on the truck, too. It eventually got to 13,000.
They said they were going to come to see everything on that Friday. They were loading on Saturday and they were gonna come unload on Monday. It was supposed to be the same crew. I got tip money for them and we were gonna tip them for both days. The crew came on Friday and we weren't quite ready for them to load because we didn't think they were coming until Saturday. While we were finishing packing a few more things, they were loading the truck. The whole thing was three trucks at the most.
We talked to the crew on Saturday when they were finished and we were thanking them then said, “Well, we'll see you on Monday.” They said, “Oh, no. We're not leaving. We're not going up there with this stuff.” That was a surprise. That aside, the crew knew what they were doing and they worked hard and efficiently. I had two places where they packed from - a warehouse and our house. I would give solid marks to the crew chief and how he managed things. He appeared to be on his cell phone talking to somebody all the time. But he was attentive and the crew did the job adequately.
There was a lady named Elizabeth who was more like the logistics person or the troubleshooter. She was extremely responsive. The team that did the loading was close to the average. The guys, like the truck drivers that delivered, were a little bit above average. The only thing was 24/7 subcontracted locally. They hired two guys both times to come and help. One guy was a piece of work. I thought all along that they would have a team coming up but I can see why they wouldn't want to pay their guys for all that time.
They did tell us that once our stuff was loaded on their trucks, it was always going to be in their hands. But they took the second load from Tampa. They drove it back to Fort Lauderdale where they are based out of, unloaded it, and waited for another truck that then could bring it to us. This gives more chances for things to be broken. For the service, we wanted to pay with a credit card. We had to pay with a credit card when they loaded and when they unloaded, they wouldn't unload until they had cash, money order, or Zell transfer. We had to then negotiate all two different times because they had two different trucks.
Reviewed June 29, 2022
I talked to Charles and I really liked him. He sounded very knowledgeable. I had been talking to friends that had done long distance moves and every concern I had, he anticipated in the conversation. The price was also good. It jumped up tremendously because of the assessment but it still was very fair. A team of three people came on moving day. It took them a little longer because they said I have much more than what I said I had. I didn't have beds or a sofa but I had a lot of little stuff, 30 paintings up the wall, tons of heirlooms and porcelain and little things, and about 6,000 books. They ran out of small boxes and they had to wait for the boxes to come. They came back the next morning, which was no problem. They were extremely courteous and it was a painless process.
The delivery day was a problem. I should have been on top of them and maybe my expectations were too high but they didn't label well. I didn't mean that they will write down everything they put in but I needed a few things that are very dear to me and I was wondering how I was going to figure out what is what. I should have been there labeling everything. Also, the driver was by himself. The crew didn't show up and he couldn't find anybody. He found a guy who quit after a while and the driver had to do it all on his own. But he did it and it was amazing. Nothing got smashed. The guy was impeccable. He made the best out of it and he got it.
Reviewed June 29, 2022
They showed up on time and they were fast and efficient. I had broken an entertainment unit that was 14 feet long into seven pieces and all they had to do is wrap that. I told them specifically to not stand the pieces that I took off the top because that was crown molding. They weren't supported and they would break. I was disappointed to find that they had stacked it and I had to replace the crown but I am not overly upset about that.
But I specifically shrink-wrapped a PVC patio table and when I got it back, all the shrink wrap was gone, it was in pieces, and one of the parts was missing, which I don't know if I can ever duplicate. I'm lucky that any of them was left. It's not worth squat but it was something that was really fit for us and we've had it forever. Now, I got to figure out how to manufacture a spot of this part and I was upset about that. Also, I have a Traeger barbecue that's about four and a half feet long with legs and it looks indestructible. But the back legs were crushed. It was a $900 barbecue. The wheels are very hard plastic with a rubber tread and they're seven inches in diameter. I don't know how they dropped it because nothing bent on it. I still am amazed that nothing else on the barbecue had broken and they wrapped it up really well. Other than those, everything else looks pretty good and I wouldn't be upset about small things getting broken.
One thing that really pissed me off though was I had told Michael in Florida when he first approached me about doing our move that it's a small street when they get there and the vehicle cannot be a semi. He said they'll just figure that out at the end. Then, they held me hostage, particularly Elizabeth in logistics. She said I don't want to do that because they're gonna put it in storage and it's gonna start with lawyers involved and litigation. I was not happy with that because I told Michael upfront. It cost me another $600 for them to unload the semi into the smaller truck once they got here. They had to hire a moving company.
Overall, the thing was $7,300. It's all warm and fuzzy on the front end, but it's very businesslike on the back end. The lead driver who packed us up said that it's very important that I inspect every item when they get there. The guys would have to sit and wait while I unbox every box while I look at everything and that would take twice as long as the delivery time. I was not happy with that. Other than that, they did a good job with the things they wrapped and they were polite. They were willing to move anything anywhere and put anything anywhere.
Reviewed June 29, 2022
The moving crew from 24/7 came when expected and they were efficient. They used bubble wrap rather than paper, which bothered me a little bit for environmental reasons. The supervisor and I went over a few things together but he had earbuds in all the time. I wasn't confident that things that I had marked to come to the house were marked that way and as we were going through everything and went through the kitchen, he missed something. I pointed it out and he came in and packed that stuff. Right as we were just doing a final check, we went through one more cabinet in the kitchen and there was stuff that was completely missed. I called and they were too far away and they couldn't do anything about it. That left a bad taste but that was the only thing that really bothered me.
Also, people need to know that their delivery is dependent upon when a full truck occurs. I didn't have a full truck, so my stuff got brought to a storage area. Once they have enough to fill a truck to take to your area, then that's when you get your stuff. A regular moving company would be at most, five days. But for them, they have up to 30 days and you don't know when you're getting your stuff other than it should be within that window. The move can take time and I, luckily, didn't need mine right away. But if I had and didn't understand that, that would be a horrible experience.
Reviewed June 29, 2022
The booking and the move with 24/7 Logistic were good. There was a lot of good communication going back and forth. The guys that came in and loaded the trucks were very efficient and they worked hard all day. They really busted. We then came to Denver and put our items into storage in Sacramento. When we were closing on our home in Denver, we scheduled the items to be delivered. They gave us a window of days. We tried to give as much notice as far as when we would want the furniture as we could give. They said the drivers would get back to us when they head our way. This was on a Monday and they said, "There's gonna be two loads on the truck and they should be heading your way toward the end of the week." We then didn't hear anything.
On Sunday, they said they would be there the next day. I had to get cash and do all the things that we needed to do to receive the furniture. The crew that unloaded worked really hard. We had an upstairs and downstairs garage. I was doing triage in the front yard and telling them where things went. The only really negative experience that we had was we had a lot of broken items and it appeared that the boxes were not taken with care. That was upsetting. The other huge thing for us was that some of the boxes went in storage and rats had gotten into them. There were rat feces in many boxes where they chewed their way in. The warehouse had a pest problem. The rats got into food that we had like flour. We had to throw those away. That was pretty nasty. There were a dozen of our boxes that had been chewed into.
We also lost 12 really sentimental glasses in the move. We had them in the moving boxes with the foam and the dividers. We packed those personally and the whole box was just crushed. We lost some picture frames as the glass was broken on some large posters. When we left our house and the time those were delivered, I'm not sure how gently they took care of our things. We lost quite a little stuff. That aside, a couple of really special pieces of big furniture, clocks, and things like that were fine.
We didn't do the big insurance because it was very expensive. The cost of our move had gone up upon pickup because it was more things than they thought we had. We had gone through a detailed inventory upon talking to them as far as getting the first quote. We were probably $15,000 or $18,000 in and I needed to write another $6,000 check before they would actually start loading the truck. We thought that we had packed everything really well as far as the extent of going to Lowe's and getting the special heavy-duty boxes with the sleeves and the foam things that you wrap each individual glass. We're still not fully unloaded and we still have boxes in the garage. We're replacing the things we need to replace. On the whole, the people that picked up and the people that dropped off our stuf were great. It was just something went wrong in the middle and we really didn't get our money's worth on that end.
Reviewed June 29, 2022
My rep was accommodating and the quote I got was fine. My initial quote was for them packing my stuff and I packed the majority of it. There was a difference in the ending bill as there was more stuff than I thought. Other than that, the crew was were good. There was just this one guy. Somebody was coming to buy something and the guys were there when they first started packing. I asked him and one of the other guys if they would mind bringing something down to the front door and the guy was pissy about it because he wasn't moving it. I said, “What is the difference if you're moving it to put in the van or moving it to put out front? Get out of my way, I'll do it myself then.” But he and another guy ended up doing it.
Reviewed June 29, 2022
24/7 Logistic seemed to have a better cost. They were more truthful than some of the other companies and they made it seem like they weren't a broker. We had a 400-square foot home and the moving day was on the 13th of this month. The guys that came to the house were awesome. Before they came, we were told that we needed to tell them how many boxes we had. My wife tried to tell them a few days before and they told us that we needed to tell that to the driver. When the driver got there, they already knew that we had a lot more stuff than what was on their quote. They managed to fit it all on the truck.
Reviewed June 9, 2022
We are very happy to have 24/7 Logistic Services help us with our move across the country. They always took our calls and gave us advice on how to rent storage facility in our area. We highly recommended them for your moving needs.
Thank You, Cathy, we appreciate your feedback, and please let us know if you need any help in the future.
Reviewed May 31, 2022
I moved cross country from CA. My things arrived a month later than anticipated. 6 and 10 foot ladder and an entire wardrobe box gone with no explanation. The driver said that every house on his route had things missing.
Hello Brian, we sincerely apologize for any inconvenience. Please contact the office so that we may re-send the claims information in order to resolve this. Thank you
Reviewed May 18, 2022
Very Satisfied!! First contacted 24/7 for a quote in Jan. 2022. I was not ready to move at that time, but Chris ** promised to follow up close to moving date. He did right about the time I was going to move. I have already called close to 10 companies who were charging close to double of 24/7 fee. The staff picking up my boxes were super careful with the contents, even tape-reinforcing my boxes when necessary. They worked in a very fast and organized manner. I was moving from one state to another.
Once I reached my destination, I was called a few times with updates on delivery. Driver called me a few times when on its way giving me updates on arrival time so that I could have plan myself accordingly. I work from home, so that was important to me. Delivery of my goods went flawless. All my belongings reached in great shape. Nothing was broken or scratched. The gentleman doing the unloading put all my belongings where I indicated with no complaints. The company still followed up with calls to inquire of my satisfaction with the service. I will used them again. Thanks 24/7. Letty P.
Thank you Letty for your feedback We really appreciate it!We are so happy to hear that you had a great move. We hope you enjoy your new Place. Thank you
Reviewed May 9, 2022
I've used a handful of movers over the course of my life and 24/7 Logistic Services was by far the best experience. Accurate quote, solid communication, and respectful movers. I couldn't ask for more. I look forward to using them again in the future!
Curtis we really appreciate your review. Very grateful for the feedback and sincerely wish you all the best.
Reviewed May 6, 2022
I was nervous to do this move but when I hired 24/7 logistic services for my move from NY to Florida. I was very happy with the service, the movers were very nice and very helpful. All my belongings arrived and the crew put everything back together. I definitely would recommend them!!! Thank you!!
Thank you for your feedback Liz, We appreciate your business thank you!
Reviewed April 28, 2022
When I first called 24/7 Logistic Services, I was pretty accurate on what we would ask them to move. I was given an estimated move cost of $4452.23. Knowing this would just be an estimate I accepted their bid. The initial bid included $75 for a Bulky Exercise Bike. The day prior to the movers coming to load the items, I was contacted by an employee of 24/7. He told me the bike would be $150! I told him that is not what the first guy told me and he said the first guy was wrong, it would be $150!!! SCAM!
The day the movers showed up, I had LESS items than what I had estimated yet was billed as if they were taking the same amount that was in the estimate. They charged an extra $150 for "extra steps" down to the apartment and "extra steps" from the truck to the front door of the apartment! By the time everything was added up they charged me $6083.28!!! More than a 25% INCREASE. Then I was told we could not pay by check nor credit card for the items to be delivered but only by cash, postal money order, wire transfer or some other method I never heard of. CASH???? Sounds like avoiding the IRS! Two items that the movers wrapped were broken, both night stands. But since they were unwrapped after they left we now cannot claim the damage. DO NOT USE THIS COMPANY!!!!
When I first contacted them, I mentioned one of the other companies we were considering and the guy I spoke with said, "Don't use them, they will up the charges after you sign the contract." Well guess what, that is exactly what 24/7 did to us! The only good thing I can say is when I called customer service to inquire as to when the items would be delivered the ladies I spoke to were very nice.
Hello Becky we're so sorry for any inconvenience, as you mentioned, yes, we provide you an estimate based on the items going for the move. Sometimes there can be additional items going for the move which in turn cause the size of the shipment to be larger. We only charge you for the space you use. We looked at your file and we went over the additional items before pick up. We saw that there was a very small difference in volume about 74 cft. The bulky charge for the exercise bike is because this item is a piece of exercise equipment that carries a bulky charge, the rep made a mistake and put it down for $75 and we needed to correct this. We show that your move was closed at your estimate with a small amount of packing materials needed. We don't see this amount of $6083.28, I believe you may have missed there was a discount applied of $500 to the order. Your original estimate after adjusting the items came to $5220.28 and when we picked it up it came to $5583.28. The office has tried reaching out to you to see if there is something we can do for you. Please feel free to call the main office to see if there is something we can help you with. We sincerely apologize for any inconvenience.
Reviewed April 20, 2022
Communication was not performed properly. Lots of smashed boxes which was labeled fragile causing many broken items. On delivery very poor service. On the broken items we should be reimbursed. Antique rocking chair that was a family heirloom was broken and is irreplaceable.
Reviewed March 24, 2022
24/7 Logistic Services was the cheapest company. It was a 789 square feet move and I had to do inventory with them. I had to be specific about what I was packing. Everything had to be in boxes. There should not be any loose items. I had to detail the number and size of the boxes. It was a little complicated because I had to measure. I had over 160 something big boxes.
The representative was very helpful, very detailed and he explained to me how everything was gonna be. I felt comfortable. It's kind of hard to pack up your stuff and send it away and not know if it's gonna get there. The two movers were very nice. They did come a little late, but they got there and they were out by 10 o'clock at night. We had a snowstorm the day before. So, they were a little behind. They were very thorough. When they came in, I specified what was going and what was not going because they were trying to divide everything. We went through each room, and they remembered everything specified. They packed up everything and taped up and bubble-wrapped stuff. They kept me posted on everything while I was trying to get everything organized. They would come to me and ask me a few things, and then they would go about their business. I was satisfied and I will recommend 24/7 to other people.
Thank you so much Nidia, We are so happy to hear that you had a great experience. We hope you enjoy your new place. Take care!
Reviewed March 19, 2022
24/7 seemed to have the better reviews so I went with them. I was moving from one state to another. My salesperson was David and he was excellent. He went over everything on the contract and he gave me his number at work. He told me to call him for any questions. I had to call him several times and he answered all my questions perfectly. I had no problems ever reaching him.
The only thing was it was very hard for the guy that I did the interaction with paying and I to communicate with each other. I'm not hard to communicate with. I have a very Southern accent but I retired from a College majoring in English Writing and my communication skills are up to par. I wasn't understanding the guy as his English was very broken. He either didn't know what he was doing or he was trying to rip me off. He gave me my price when they were leaving with my items and it was about $1,500 more and I said no. We had to sit and dicker back and forth on this thing. It dropped from his 2,700 down to 1,300. Things got straightened out and it was fine.
Two guys did the work and they packed everything perfectly, even better than I probably would have packed it. They had my stuff here on the day I asked for it, which was three days later. The pickup time was perfect. The time they said they were going to be there, they were there. On the whole, I would recommend 24/7 Logistics. I was so pleased with them. Being a stab in the dark, they did excellently and I was very comfortable with them.
Hello Vicki, Thank you for your feedback. We are happy to hear that you had an overall good experience. We apologize for any miscommunication, we were happy to make sure everything worked out well in the end. Enjoy your new place. Thank you.
Reviewed March 13, 2022
They are worthy of 5 stars. They moved with care, efficiency, and kindness. They were competent, capable, and made a very difficult day of moving a kinder and easier day. They were professional, NOTHING WAS DAMAGED, and they did it all (up and down stairs with big furniture!) in estimated time. If you have ever had a bad moving experience, this company will restore your faith.
Hi Deborah, Thank you. We try our best. Please let us know if you need anything in the future! Take Care.
Reviewed March 13, 2022
The guys from 24/7 Logistic Services were terrific! They were RIGHT ON TIME, they were extremely careful with my things, and they were polite and friendly. They got everything where it needed to be. What more can you ask? THANKS, GUYS.
Thank you Carolyn. We appreciate your feedback. We hope you enjoy your new place. Thank you
Reviewed March 8, 2022
We didn't know much about the moving process, but after speaking with David ** we learned what we needed to know to move my son's car from Atlanta to San Francisco and help relocate his belongings from a storage facility in Chicago. David was always available to answer questions and explained all our options and offered tips on how we could save on moving expenses. The move went without a hitch. Thank you David.
Thank you so much, Mark. David sends his kind regards. Enjoy your new place!
Reviewed March 3, 2022
Very professional from the beginning to end! Each representative was knowledgeable and easily accessible at all times. The movers where thorough and careful with all of our items. Moving across country can be stressful but having 24/7 Logistics on our side made the process a good experience. I Highly recommend to anyone seeking a mover to choose 24/7 Logistics and look no further! Great service, unbeatable prices (I got estimates from over 10 companies) and quality care.
Thank you so much, Dawn! We really appreciate it. Please let us know if you or any friends or family members need any help in the future. Enjoy your new place!
Reviewed Feb. 12, 2022
Used 24/7 Logistic Services yesterday and was SO IMPRESSED. They called to confirm the time window a couple of days ahead of time, called just before the window to give a specific ETA and then arrived as promised. The two movers were very friendly and flexible when I asked to add an extra delivery destination. Would recommend this company VERY HIGHLY.
Thank you Alisha, we appreciate the feedback. Enjoy your new place.
Reviewed Feb. 9, 2022
I would highly recommend 24/7 Logistic for your move. (I used consumeraffairs.com for a recommendation and was pleased to find an informative newsy website). I submitted a couple of inquiries online but 24/7 was the most helpful by far. Chris D was my first contact and he not only spent a long time explaining the process from A to Z, he also gave the addresses of competitors, the company DOT info and many other resources. He stayed in contact throughout the entire pre-move process. Elizabeth was my next contact and was my life-line in the actual physical move process. This lady really knows her stuff.
The move itself was almost seamless. The movers themselves were gentlemen, EXTREMELY professional and quick and treated my mom’s possessions with total respect on both ends. The only flaw in this experience, was the timing. The pick-up turned out to be MUCH later than expected which threw off the next day delivery time but the load was delivered safely the next day as promised. Most importantly, my mom was happy! The total cost of the move was on budget - no hidden fees! no add-ons! Bravo 24/7 Logistic!
Thank you Susan, we really appreciate your feedback. We are very happy to have been helpful for your Mom's relocation. From the whole team here at 24/7 Logistic services we sincerely thank you for your business.
Reviewed Jan. 10, 2022
We had poor communication from 24/7 after signing contract. We paid for our precious items to be packed for us so to be done properly. When delivered 90% + of our items wrapped by them were broken. Items that can’t be replaced by money. Not to mention items broken and ruined by a very poor wrap and pack job from 24/7. Price paid for move over $30,000 for a horrible job. The worst movers we have had in our 25 plus moves in my life.
Hello Cyndi, first and foremost we sincerely apologize for providing you anything other than excellent service. We had no Idea that you had issues for delivery. Looking at the file we didn't receive a call or an email regarding any issues. Our office has reached out to you but we were not able to reach you. Please give the main office a call and ask to speak a manager. There is a claims process. Perhaps there is something we can look into to resolve. The cost of the move is directly associated with the sheer size of the shipment which was very large and your destination was a good distance. We are really puzzled to this. And we would like to see what exactly happened as we did not hear anything from you, and when our customer outreach team reached out they were not able to reach you. Please accept our sincerest apologies and please try to reach us at your convenience to see if we may be able to help resolve this. We will try to reach you again. Thank you
Reviewed Dec. 15, 2021
Really awesome! We needed all our household worldly goods loaded onto a large trailer and they worked extra hard, quickly and intelligently to get the job done, which given the amount of stuff we had, was EXTREMELY APPRECIATED. Also, they were super-friendly and really nice. We couldn't have asked for a better moving group to help us with our move from FL to the NY area and if the rest of our move goes as smoothly, we'll be unbelievable lucky.
Stay safe and Happy Holidays
Reviewed Dec. 14, 2021
When the movers arrived to complete the packing one of the men was Russian and could not converse with me at all. All communication had to go through JA, the job lead. At the time of packing completion and loading the truck, I was told by JA if I made the second payment by cash the Dec. 2 delivery date could be guaranteed. Based on this, I made my travel plans. On Dec. 2, I called Sam ** as my delivery had not been made between the hours of 8-10 a.m. Mr. ** could not give me a delivery status and transferred me to lady named Elizabeth. This person could not give me a delivery status also. She stated she would check with her Area Manager and call me back.
After not hearing back from Elizabeth, I called Chris, my initial contact who prepared my original estimate. Chris advised me that the moving truck left SC on Sunday and drove to Glen Burnie, MD where my household items were unloaded and placed in their warehouse. He also stated that that per Arthur in Glen Burnie, MD, my household items would be loaded onto a truck on Monday the 6th. with delivery possibly the same day. Meanwhile, I am staying in an empty house, sleeping on the floor.
On Monday Dec. 6th at 10:35 a.m., I received a call from Shawn stating would be made between 3-4 p.m. The truck arrived at approximately 3:4 p.m.. Note, the household items were in a Penske truck. There were two men, both Russian. Shawn could speak English but the other man, called K could not speak hardly any English. Several items were damaged, i.e., Chipped corner on Dining Table, Chipped bottom corner on Dresser Mirror, Broken bowl and saucer of china set, Broken floor lamp and missing screw on baker's rack. Also, my estimate price included cost for 3 Wardrobe Boxes. Everything in my bedroom closet had been folded over and thrown into the box, along with cables for a TV and TV base. As a result, all of my clothing was wrinkled. In addition, pegs for TV shelfing cabinet were missing and movers left without assembling bedroom TV.
When assembling bed in Master, the men had one side of the slats higher than the other. I had to get them to relocate the slats so bed was level. It should be noted that on several occasions when I was speaking with company employees regarding my delivery, they were rude and quite unpleasant. Needless to say, I will never use Logistics 24/7 Services again, nor will I recommend the company to any of my friends.
Reviewed Dec. 13, 2021
The original quote was $3,000 + lower than the final cost. The movers forgot a $2,000 bed and stand and put the entire blame on me when in fact the mover didn’t do a walk. I had ask him specifically if they got the 2nd bed and he told me yes. After texting the mover and calling the office to report this again I was told it was my fault. We had to pay to get rid of the bed and had to buy a new one at our destination. This company was misleading, dishonest, unaccountable for their mistakes and not customer oriented at all. I would not recommend using this moving company except Buell the gentleman that came to unload our things. He was very helpful and considerate. Also there were things broken, boxes opened, and boxes crushed even though I had fragile written on it..
ur foreman always walks through the home with you at pick up, to go over all the items on the list. We always try to go above and beyond your expectations, We apologize for any inconvenience that may have occurred. If you have any questions, please feel free to contact our office to see if there is something we can do to remedy your concern. We hope you have a happy and safe holiday season. Stay safe and be well.
Reviewed Dec. 8, 2021
27/7 Logistics Service is got to be one of the worst moving companies out there!! They failed to uphold their end of the contract!! The picked up my furniture on the 27th of September, and I just received my furniture today!! The 8th of December!! Over a month overdue!! I was supposed to be credited for the 123 cubic feet that I didn't use, and never saw the credit, or rebate!! Very poor customer service, and the lack of communication!! I called many times, and was never given any information about where my furniture was, or when I could expect to receive my furniture!! I have missed work waiting for my furniture to be delivered!! My life was put on hold waiting over a month to get my furniture!!
I must say that the actual moving crews that picked up my furniture were very good, hard working, and accommodating!! When the truck arrived at my house today, only the driver was there to move all my furniture by himself!! 24/7 didn't even give him any help!! He was determined to move all that furniture by himself, but I couldn't just stand there and let him do it alone, so I called a friend of mine to help me, and the driver move my furniture in the house before it started snowing!! Yeah!! They're all about making the money, but that's about it!! They don't care about the customer, or their laborers doing the actual work!! 24/7 should have their license revoked, so no one goes through what I have!! If you need further documentation about my move, I will accommodate you!!
We apologize for any inconvenience. We would like to remind you that you were not ready to accept your delivery until the 10th of October, furthermore your move was one of the longest distances in the
United states California to Maine. We are very transparent when it comes to moves like yours. You were advised at the time of booking that your shipment was a small load and it would take 21 business days to receive your items. It is never our intension to cause you any inconveniences. Your move was Closed and picked up at estimate, this means you paid no more than your estimate. We factored in 123 cubic feet of extra space reserved so that we had enough space for your items just in case there were items not listed like any additional boxes that may be needed to load on to your shipment. Unfortunately during these times certain move locations me experience longer than normal wait times due to supply chain issues that is known to the public and being reported on most of all news networks. I would like the opportunity to address your
concerns I believe you are due some compensation for the delay. Please call the office if you have a moment. We will have our customer care team reach out to you as soon as possible. Thank you
Reviewed Dec. 8, 2021
We needed to move from FL to AZ. We called around to get estimates from moving companies in the area and these guys actually came to the house ahead of time to give an accurate estimate of time and cost. In the end, that's why we chose to go with 24/7 Logistic Services. They were the right option! The movers arrived on time, efficient, TRANSPARENT IN THEIR PRICING, and honestly just all around nice guys. If we ever need to move again, I won't hesitate to call these guys again.
Stay safe and be well.
Reviewed Nov. 23, 2021
The guys arrived a few minutes early and got right to work. They took great care of our stuff and helped us move in less than three hours. These guys had a GREAT ATTITUDE and WONDERFUL CUSTOMER SERVICE. While moving the stuff into my new place, they noticed the laminate nose on one of my newly installed stairs was loose. They were very kindly got out some wood glue from their tool set and re-set the stair at the end of the day. I appreciate the way this team went above and beyond to make my move stress free!
Hello Derrick, thank you. We appreciate you and we hope you have a happy holiday. Take care.
Reviewed Nov. 12, 2021
Customer service was VERY RESPONSIVE when organizing the appointment and when I asked to add an extra pickup stop at my boyfriend's apartment. They were very thorough and cautious with the move. They made sure to not minor damages on my furniture before moving them and were very PROFESSIONAL and EFFICIENT. Overall a very stressfree experience.
Thank you for choosing 24/7 Logistic services for your move. Best of luck in your new home.
Reviewed Nov. 4, 2021
I hired 24/7 Logistic Movers based on the fact that are listed on the ConsumerAffairs website. Boy was that a huge mistake. Horrible experience - they showed up late, changed the price 3 times and held me hostage at 1:30 am when they finally finished packing the truck for an additional $700 cash payment - without any alternative for making other arrangements!! They initially told me they have a delivery courtesy window of “1 to 7 days”. I didn’t receive my furniture for weeks after I arrived at my new home. When I would call for a delivery update, no one could give me any information. I was just told that they will call me when they have a truck available to deliver my furniture. For weeks me and my 80 year old husband had 3 stools to sit on. Thankful I had the good sense to buy new bedding and had it delivered directly.
Finally after weeks of waiting, upon delivery, they left without putting my bed frame together - they said it didn’t fit. In the meanwhile, I called a furniture removal company to dispose of the footboard and side rails and when they came to pick it up they said it did fit and they put the bed together!!! Meaning I almost disposed of a $3,000 bed when it was actually able to be assembled. Logistics was just too lazy to even try!! Also, they left my dining room table swaying if you touched it, which the guy from the furniture disposal company was able to also fix. Of course I had to pay this other company a couple of hundred dollars to do this work even after I paid 24/7 Logistics over $6500 for the move. RUN, DON’T WALK, AWAY FROM 24/7 LOGISTIC.
We're sorry you felt that the service was less than expected. Our records show that the estimate was close and that there was an increase due to more items going for the move. We would like to address that yes our courtesy window for east coast is 1-7 BUSINESS DAYS and this is explained to all of our clients verbally and in writing. Although we understand not being without your items can be frustrating. Please consider the distance of where you're moving. We also have found that you were not ready for delivery until October 2nd ands your items arrived close to 7 business days from your first available date. We have experienced from time to time longer than normal wait times for delivery. in this case it was very close to the estimated time of arrival. The office has reached out to you several times to discuss how we can resolve any issues, if perhaps you would like to better understand the process of delivery and how the cost is determined. We are sorry you felt the need to write this review. Please contact us to see if there is something we can do.
Reviewed Oct. 21, 2021
Updated on 06/17/2022: After a ridiculous moving experience involving loss, damage and failure to complete the contract terms--leaving the living room furniture in the garage, I wrote a poor review of this company and submitted a claim. Charles **, 24/7, called me and asked that I take down my review as he wanted to "make it right". I filed my claim for approximately $4000. Charles then offered $87.00 as a settlement. Have now hired an attorney and made contact with State and Federal regulators. Do Not Use this company.
Original Review: 24/7 was retained to load my personal belongings and furniture from Bakersfield, California and deliver to Chantilly, Virginia. Packed and loaded on 9/22. Delivered on 10/20 in a rented Enterprise box truck. Moving quotes changed three times, cleaned and pressed clothes on hangers were literally thrown into "wardrobe boxes" without any top hanger bar. Extensive damage to fragile items, paintings, glassware, lamps and furniture.
Delivery driver Alfredo was unprofessional, argumentative, insulting and lazy. Showed up without any kind of blankets or coverings to protect the carpet. Left the living room couch, loveseat, chair in the garage. Did not re-attach the Master BR dresser mirror. Did not replace shelving in guest BR chest. Was ready to leave without re-assembling the guest room bed until instructed, then told me the unload "took too long". Left items for delivery on the grass outside the house. Karen in "Customer Service" was mouthy, argumentative. "This is the way it is whether you like it or not." I've moved a number of times over the years and this, without question, was the worst experience I have ever had.
Hello Mr. David, We are sorry for any inconveniences you may have experienced with the move. We are advised our management team is in contact with you. We are in the process of evaluating a resolution with you. We thank you for your feedback as it better prepares us on how we may improve in the future. As a company our commitment is to provide all of our clients an accurate estimate, with the best possible service, that would exceed your expectations. Although sometimes we may fall short, we ask that you that you accept our sincere apologies, and thank you for the opportunity to rectify this so we may improve your experience with us. We look forward to assisting you and providing you with satisfaction. Thank you.
Reviewed Sept. 29, 2021
My representative was great. She answered all my questions quickly. Her and the all the customer service members were email and/or text friendly for prompt responses. I had the ability to track my shipment online which was awesome as it made the anxiety of waiting not so bad (just like waiting for a package from Amazon). I had a follow up call before the move to check up on me and helped me have a smooth transition and make sure that I was prepared for pickup. I also initially for to wrap up my pictures and they updated that for me and worked with me the whole way thru.
Overall great experience and would highly recommend. Before hiring a mover it is really important to stay organized and detail oriented, both of which I failed to do, but 24/7 Logistic Services really helped me pick up the slack and give me a high chance for success. Management also followed up with me personally for feedback after delivery which made me feel important and the professionalism of the company.
Thank you Josh, for your feedback. We are happy your move went well. We hope you enjoy your new place. Thank you
Reviewed Sept. 23, 2021
Excellent experience! Crew were great. Showed up early and got right to it. They took care of my stuff, moved it quick and efficiently. Super nice guys and a great, PAIN FREE MOVE --- and a great deal! USE THESE GUYS!!! If I could give 10 stars I would.
Thank you Irv, we appreciate your feedback on your move with us. We wish you well. Take care and stay safe!
Reviewed Sept. 11, 2021
I have had nothing but a GREAT EXPERIENCE with 24/7 Logistic Services. They made my move easy and painless. Their prices were very competitive and they even called a day ahead to confirm. I really appreciate their flexibility. They were very careful and asked questions. They worked quick, but didn't rush. I have used them twice now and I would recommend them to anyone.
Reviewed Sept. 2, 2021
24/7 Logistic was marvelous! They arrived on-time, efficient and friendly and made moving an EASY INSTEAD OF STRESSFUL. The guys who moved us were really friendly and polite and I am so appreciative of their help. Also, the price is very affordable. Communication was fast and flexible. We will definitely hire them again for our next move. Thank you!
Thank you Christina, We hope you enjoy your new place!
Reviewed July 13, 2021
Pickup occurred between 2pm and 6pm on 6/28/21. Packers were very professional and properly wrapped/protected furniture, mirrors, TV’s, and pictures. Delivery was made between 9am and 11am on 7/11/21. Delivery men were also very professional and courteous. Furniture was re-assembled. Nothing was broken in the move except one lamp shade packed by me. My wife was very nervous about working with a company unknown us, but everything worked out great. I would use 24/7 Logistics if I ever have to move again, but I hope this was my last move.
Thank you George, it was a pleasure helping you with the move. anything you need in the future please let us know. Enjoy your new place and we wish you the best. Take care George.
Reviewed July 2, 2021
I based my decision to choose the above company on the use of your name which I trusted! Doubling the price after I added some items, charging me twice, still waiting for my refund, the cubic feet, and the material they charged me they should have send a bigger truck! After I secured the day of closing of my new house I called them to arrange for the delivery of my property. IF THEY ANSWER, that is “your name is on the roster“ no day of the delivery. Finally, Charles answer the phone “I am sending the file down“… After this Charles and the file disappeared…We stay in a hotel, spending thousand of dollars not knowing if my property is lost…
Reviewed June 4, 2021
We chose 24/7 Logistic Services for our out of state move from California to Texas. There was a hiccup on the day of the pick up in California but it was rectified immediately after we talked to their management team leader, Charles, who was great at making our move as smooth as possible. When they dropped off our belongings in Texas, everything went really well. We were very pleased with the hard work and service 24/7 Logistic Services provided us throughout our entire move.
Reviewed May 24, 2021
Updated on 05/27/2021: My husband and I went to storage to find our linens, towels, my clothes and hair dryer. They were the last boxes marked linens. We still can't find my handbags or clothes. I cannot tell you how stressful this is for us! I marked one of the boxes "baby stuff...will need soon. Please place where I can easily find"... They were in the back. Office supplies not marked and packed upside down. Never have I written a bad review, but have to say, I am being kind. We were offered an apology only. Please don't use this company!
Original: Dave, salesman, had a lot of good reasons to use his company and I trusted him. Please! Please save yourself and pack your things yourself! They had only 2 employees and 2 people from Craigslist, supposed to be 4, 2 no shows. The foreman was green when it came to packing. He wanted to leave the paper towel holder. He packed the coffee pot upside down! The bathroom vanity in the guest bathroom wasn't emptied, and I'm not talking about liquids. All my clothes in the one bedroom, all linens...sheets, towels, makeup bench, and hairdryer went to storage! We don't have anything to take a shower!
Contents on the boxes were MBR APT. The few boxes that had contents written on them were wrong! The storage unit is full and it will take a long time to find what we need. We have had a full pack twice and this was the worst and have to say will not use this company again! We tipped well packing and unpacking and provided lunch. Please make sure you have water on hand as they do not carry a cooler. The ONLY person who knew what he was doing, wrote contents down, didn't get stressed and stopped what he was doing to help the foreman was Dwight! You rock! Please use a local company!!!
Dear Mrs. Diane, we are sorry to hear that you were not happy with our service. We understand moving is stressful as it is, and we do not intend to add more stress to your move. We are truly sorry. I understand this move was a short distance and there were 2 stops one for the apt and one for the storage unit. We have reached out to you and during our conversation you said that the office and the foreman Dwight did a great job and worked very hard. Although we understand your frustration we don't understand why you would rate us a 1 star being that you complimented some of the work that was done. We spoke to our foreman and asked about the move and he said to us that he checked with you prior to leaving to make sure everything was ok. He said to us that he was given a green light and that it was ok for him to leave. Please understand that we are human and we can make mistakes, but our sole intention was to pick you up in the time agreed to, deliver you right away, and that the price you were quoted was the price that you paid. We are sorry that some of the items got mixed up on which location they were going to. I hope you accept our sincere apologies on this matter. We have reached out several times to see if there was something we could do. If you have any questions please call the office. We wish you nothing but the best. Thank you
Reviewed May 22, 2021
The quote they provided was comprehensive. They let me do adjustments a number of times between the time we first talked and the time they did the pickup. Then, the final price was within 10% of what they quoted. Also, the crew was professional. They arrived on time and they worked continuously until everything was packed. I was fairly confident that everything was going to arrive in one piece and everything did. They were conscientious and kept me informed along the way. When they got here, it was a different crew that did the unloading. They put the stuff where we designated and moved it when we realized that we had put it in the wrong place.
Reviewed May 20, 2021
24/7 made the whole move less stressful. The customer service was good and I was treated nicely. It was a pleasant experience.
Reviewed May 18, 2021
Would 100% recommend. They showed up a few minutes early and moved efficiently and carefully. All of our goods, including glass items, arrived in one piece. They both had GREAT ATTITUDE and worked in sync with one another. They definitely made a stressful transition more tolerable with their help.
Reviewed May 10, 2021
They helped me move from FL to NY in under time as estimated. They efficiently packed my kitchen and closet. They disassembled, moved, and reassembled heavy furniture. All WITHOUT DAMAGING my old or new space. I would recommend 24/7 Logistic Services on a weekday morning. This isn't the least expensive service but their prices were a below average.
Reviewed May 10, 2021
Sensible rates. The staff was SPEEDY and PROFESSIONAL. All items were handled and loaded with excellent care. They even disassembled a king size bed and reassembled it with NO EXTRA CHARGE. We moved from one apartment, made one stop at a storage unit, and were completely moved in at another apartment in 3 hours. I would highly recommend them!
Reviewed May 8, 2021
The rep I spoke with was very respectful and addressed all my needs and concerns. I asked a lot of questions and my wife had more questions and he was very patient. He walked us through everything. Then, the crew who helped us move was phenomenal. They were about an hour late and my wife and I were a little bit nervous but they showed up and when they arrived, they did not stop working. We opted for a full professional pack and they disassembled furniture and went through the drawers and the cabinets. They were very meticulous and they did a great job. My wife was so happy once they had everything loaded.
They gave us a window for the delivery and they said that it usually falls in the middle but it ended up falling on the last day. There were some things that backed up. But we weren't really upset because our stuff came and everything was intact. All the furniture was where it was supposed to be and there was no loss or damage. Also, the guys that did the unloading reassembled everything and took care of all the boxes. I'm happy that we ended up choosing 24/7 Logistic Services to be our movers.
Reviewed May 7, 2021
I interacted a lot with Radu, the driver, and another gentleman on the West Virginia end, where we were moving, who helped unpack the truck. Everything went fairly smoothly. After we started to unpack, there were some scratched tables and some beaten-up lampshades but that was about it.
Reviewed May 5, 2021
We were on ConsumerAffairs requesting a free quote for the move and 24/7 Logistic Services gave us a call. We called up all the places and everybody wanted almost twice as much to move us. Thank God we found 24/7. They picked up when they told me they were going to, gave us a two-hour window and came within that window. We told them we needed delivery within two weeks and they said, "No problem. We can put you up there in seven or eight days."
We were moving from Florida to Chicago and 3 days prior to being picked up going to Chicago, my wife's job requested her to be in Massachusetts instead of Chicago. It was a fiasco but 24/7 worked with us. They packed us all up and it was a full pack. Everything was wrapped. It took a lot of effort because we had a two-story house and the guys were hopping up and down the stairs. What I liked about their service is that they shrunk wrap all the blankets to the furniture so if it jostled, it didn't move. They said it's part of the ConsumerAffairs package that they have where they shrink wrap all the blankets. Our dining table was a half-inch piece of glass. It's seven feet long by four and a half feet wide. It has beveled edges. It was a custom-made table that we got as a wedding present. They bubble-wrapped it and made a makeshift box. When they put it inside the truck, they strapped it to the wall so nothing else would be around it.
My wife is a nervous Nellie so she gets worried about everything. She was calling customer service every day and they were polite with her. They said, "We're extremely busy. We're in the moving season right now. If we don't get back to you right away, we promise we'll call you back." Sure enough, they did. Within an hour or two after she called, she got a phone call from customer service to calm her down. Everybody spoke English and the foreman spoke perfect English. His name was Arthur and he was fantastic. He had a co-worker whose name was John and he did great too.
We had to put our stuff into a small two-bedroom apartment in the meantime until we find what we're looking for and if my wife's going to stay in that area or if we're going to move. They offered me 30 days of storage for free with no re-delivery or reloading fees. It's part of the price. I would recommend 24/7 to anybody. They did a phenomenal job. Nothing got broken, not even a picture frame or a small vase, which I'm amazed by. That was the most important thing of all.
I told them I might need them to move us to Chicago from here and they told me, "This is a little bit out of our range but since we moved you already and we know your furniture, if you need to move within the next month or so anywhere, just give us a call and we'd be more than happy to help you out." They told me they don't pick up in Rhode Island and Massachusetts because their office is in Glen Burnie, Maryland. It's quite a drive to go from Maryland up to Massachusetts and Rhode Island but they said because we used them and we're very happy with them, then they'd be more than happy to come get us. That was an incredible offer. That way, I don't have to go looking for another moving company. They already know my inventory and what's going on.
Reviewed April 16, 2021
We were able to get a hold of someone for an electronic quote, and then, from that quote, we ended up having a contact. I was able to call him whenever and he would answer my questions which was really, really helpful. The moving crew was fast. They were in and out in three hours from when they got to the house. There was miscommunication on our part and on whoever our representative was where we went two weeks without our stuff. We thought that the window began when they picked up our stuff and moved it. But it began when we said, "This is our first delivery date." So, it just kind of got all mixed up. But other than that, it was good.
A lady named Elizabeth helped us out. We were able to call her whenever and she would immediately return our phone calls. She was really pleasant. It was just one of those situations where we were frustrated 'cause we didn't have our stuff. But we knew that there was nothing that anyone could do. Overall, it was a really positive customer service experience.
Reviewed March 1, 2021
Great company to work with on our out of state move. Pricing was fair, service was great and they made it easy for us throughout the process. It was a Big Win finding 24/7 Logistic Services for our long distance move.
Reviewed Feb. 24, 2021
24/7 Logistic Services was willing to work with our schedule, which was a pretty short notice turnaround and they compromised with us on the price. They wanted us to get a good deal. Getting my initial quote was good. Another company that we had talked to had a process where I could videotape it and then they would document everything versus I had to make sure I was looking around and telling them everything that I was seeing as I was doing it. So, a video would have been better, but it was fine. As far as the move, we had a couple things that were damaged. But overall, it was great. They got the job done in the time period we needed and stayed until everything was finished.
Reviewed Feb. 18, 2021
The person I spoke with over the phone was a little pushy. Everything went fine with the pickup and delivery. A lot of my boxes were smooshed and crammed in there. Nothing was broken, so I didn't worry about it. But I probably would not use 24/7 Logistic Services again.
Reviewed Feb. 10, 2021
24/7 Logistic Services seemed like they had good reviews. I thought it was gonna be easy doing business with them. Getting a quote was easy. The first person who gave me the quote was good. I ended up getting passed off to three different people during the move, and it was a mess. I didn't get my stuff for almost two months. I'm still waiting on a claim that I have filed with them. It was disappointing. I understand COVID created some issues, but it's like, “Well, your stuff's gonna be on the truck today.” It didn't make it. “It's gonna be on the truck Monday.” It didn't make it. It's like a story after another story. I had my wife out in Texas waiting on the stuff to show up so she could be there. Finally, I had to bring her back a month and a half later and rely on my brother-in-law to be there. Luckily, he was available.
Reviewed Feb. 9, 2021
It was a good move. It took extra long because I had a small shipment and that was what was explained to me, which was fine because it still got here. The reps were really nice. I had two different girls that were working with me, Liz and then the other girl, who was really sweet too. She was nice and was willing to help me and let me know. I called her a couple of times to be like, "My stuff's not gone, is it?" I heard such scary things like you go to move your stuff and then poof, your stuff's gone. She did a really good job of really easing my anxiety about that. So that was really nice of her to do. However, a weird thing happened. The guy that showed up to put my stuff away said, "Can I have your number?" I was like, "Oh, no." Other than that, all good. Nothing was broken, damaged, got wet or dusty or icky. Everything came perfectly intact.
Reviewed Feb. 8, 2021
They did a good job and did it quickly. But they quoted us a price of $4,000, and then when they were in the driveway, they got it halfway loaded, then the price went up another 1,000, then it went up another 1,000. Then we still ended up leaving stuff there. I was not impressed with that. They were no different than the first ones that showed up that I had to throw out. But we were in a bind. We sold the house and we had to go.
Reviewed Feb. 7, 2021
24/7 Logistic Services had to connect with other people and these other people were not very gracious. The guys who delivered my stuff at the end didn't care. They were throwing things in my apartment and couldn't get out of here fast enough. They were totally crappy. Those movers destroyed some of my furniture, an 80 year old crystal punch bowl and 8 crystal glasses. It’s like they stomped on my boxes. I have numerous dishes that were broken. It was the worst experience I've had. It all had to do with a fee that they wanted to charge me.
I was told by the company that they would not charge me, but the guys on this end insisted that I was supposed to be charged. It was an argument between two different companies, but that was not my issue. These guys took it upon themselves to dump my stuff off. After I found how much of my stuff was destroyed, I’m not happy. 24/7 Logistic Services was very kind and cooperative, but the fact that I lost precious heirlooms leaves me wanting.
Reviewed Feb. 6, 2021
Great customer service, Camacho was very knowledgeable and professional. Assisted me with all the questions I had; moving can be a very daunting. I felt that this company had my best interests in mind. I would recommend them to any of my friends or family.
Reviewed Feb. 6, 2021
I've been trying to reach out to 24/7's third-party vendor for insurance (CMI) because there's a claim. I had a dresser that was damaged. I also got back with 24/7 and let them know, and they indicated that it takes them a while. This has been months though. The move took place at the end of October and I've reached out to CMI several times (email and voice message). Another issue is the movers ended up bringing bedbugs into this place. That was a pain. I had to have people come a couple times and spray. The bedbugs are finally gone now, but that was a traumatic experience.
The ones that came and picked me up in California and took the stuff and went into storage wouldn't tell me where the address of the storage facility is. That was weird and I didn't like that. They were careless with the stuff too. There are some things they left around. Overall, it was fair there, but I liked the guy that delivered my stuff. He was by himself, and he did really well, so I was impressed with him. All in all, the experience started off good, but it didn't end up that great.
Reviewed Feb. 5, 2021
The 24/7 people were great. I couldn't be more impressed after being screwed by one other company. They took a deposit and didn't do anything. They didn't even show up or stay in touch. No communication whatsoever. It was a middleman and they lied to me about all the details. As opposed to a lot of shuffling around, 24/7 gave straight answers. They said, “Yes, we can do this,” and then went ahead and did it. They also gave me answers to other issues that I didn't even expect. They really cared about what they're doing.
I submitted a review to a request from the website after speaking with one of the representatives, the one that handled the whole operation for me. I used the names of the guys that moved me, where they moved me from, what they did, what their procedures were, and complimented them up and down. I even said I gave them a good tip.
Reviewed Feb. 4, 2021
24/7 was recommended by some people that moved out here previously. I talked with an agent and they gave us a quote. We moved forward with it, and then the moving company contacted us, and we set up our date. On our date, they came, picked everything up, and then dropped everything off. There were some unexpected fees, but other than that, the cost was a little more than we were quoted.
Reviewed Feb. 3, 2021
So satisfied with the services of this company 24/7 Logistic Services. What made them stand out was their care. They made us feel safe and at ease with how smooth everything was. They were constantly checking in and communicating what was going on, on their end. Very transparent company would recommend 10/10. Men moving the furniture are very nice and efficiently working guys. Had no problem opening up my home to them and this family centered business.
Reviewed Feb. 3, 2021
Everything with 24/7 Logistic Services went as planned. They told me they were coming. They came. They took everything apart like they told me they were gonna do it. The movers were very nice guys. One of them who did the packing in Ohio was the same one that did the unpacking when I got to Tennessee. I will recommend the company.
Reviewed Feb. 2, 2021
24/7 Logistic Services are the worst movers I have ever used. Initially spoke with Edward ** who assured me he would be my point person for the whole move, but as soon as I'd signed the paperwork, he became unreachable. I then had to negotiate with Elizabeth who at best was far from helpful and at worst was outright rude, at one point telling me to "calm down", when I asked if we were to expect any moving delays due to the evolving pandemic situation (April 2020).
They damaged so many of our belongings due to their poor packing. They packed wine glasses at the bottom of boxes of plates (no wonder they broke), completely destroyed my record player by not wrapping it at all, and threw my guitar into a box without its case. On top of this, they failed to quote me accurately despite doing a video walkthrough with Edward, the price jumping by an additional $2k when they had packed our belongings. I could go on and on about the miscommunications and the huge headache these movers were. I would highly recommend you use any other company over this one.
unfortunately on a move this distance that can have an additional cost. We do try to do our best and we only charge you for the amount volume going for the move. When we came to pick you up we realized that the size of the move was a bit bigger than expected and we provided you with a revised estimate. I would like to add that we usually have a quality assurance department that calls you prior to your pick up, to go over any changes to the inventory to make sure we have a comprehensive list for pick up. Because this move transpired during the onset of the pandemic it was difficult to have all of our usual procedures in place. I believe the main office sent you the information for submitting a claim for the selected coverage at pick up. Again we truly apologize for any inconvenience. We wish you nothing but the best and hope although there were some hiccups regarding your move, we hope you can accept our sincere apologies. Thank you kindly
Reviewed Jan. 26, 2021
I researched 4 moving companies before I decided on which company to use. Although 24/7 Logistic Services was not the least expensive moving company I researched, their service, personnel, and guidance were exceptional. Moving isn’t easy and of course I had a lot of questions and the people I dealt with always made the time to address any concerns. I highly recommend 24/7 Logistic Services.
Reviewed Jan. 11, 2021
Great move all around. Guys did a great job packing and delivery was outstandingly!! I would recommend this company!!! Delivery was on time. Five stars all the way around!!! Very satisfied!!! Would recommend this coming to others!!! Delivery driver was on time!!!
Reviewed Jan. 11, 2021
We were so impressed with how 24/7 moved us from New Jersey a year and a half ago, that we used them again to move us from Orlando to Clermont, FL. We only gave them 3 days notice (unexpected delay in closing on our house!) to complete the move, store our things for 30 days and then deliver to Clermont! They did an awesome job! Communication is the key - if you are honest with them about the list of things to move, they will give you an accurate quote.
Reviewed Dec. 14, 2020
I spoke with a representative from this company. I told him I needed to move my things from Ca to Ok. We went over in detail room by room what specific items I had. He gave me a price of $7400. I had to put down a deposit of $1986. He said unless I forgot about a baby grand piano I wouldn’t be charged any more money. I hired them, put down my deposit and he assured me that he would be available 24/7 throughout my entire move no matter if it were a weekend or not.
Moving day came the movers came in. Barely looked at the list that me and the representative made of my items. He started making his own list. He advised me that because I had more items than what was on the list and that I had no packing materials (I packed everything I could myself) that he had to bill me an additional $3000. When I asked him which items I didn’t have on the list he couldn’t give me an answer. I also asked for his name and told him I would like to speak with his supervisor and he refused to tell me and refused me talking to him. After I calmed down I felt as if I had no other choice but to consent with the new price as I had to be out of my home in 3 days so that the new owners could move in.
He wrote out a new estimate with the extra $3000 on it. I signed the estimate and also wrote that I felt I was under duress. I did not change anything on the estimate. The mover who throughout this process was hostile towards me on different occasions, got upset with me and said he had to call customer service. He stepped outside, I assumed to make his phone call and after about 15 minutes they got in their trucks and left. They never came back in to explain anything to me. I still to this day cannot get ahold of anyone from that company. Throughout that day I tried to call the original guy I hired at least 5 times, I texted him and I also emailed him. No responses. I tried to call the 800 number for the company and could not get ahold of anyone.
Now that I am asking for my deposit back from my bank and the Better Business Bureau they have responded to each of them each with a different reason why they won’t give my deposit back. First it was because the claim I never signed the second estimate. I have witnesses that watched me sign it and the second is saying that I didn’t cancel in their allotted time frame to get my deposit back. I never canceled their service. They walked out on me. Please do not use this company. You will be upset once you do.
Reviewed Dec. 8, 2020
DON'T USE THIS COMPANY. I would not give any star at all for this moving company. In fact, if there is a negative star then they deserve it. The 1 star they got is for the way they wrapped my belongings (I meant this in a nice way.). They packed my belongings very nicely and that was it. I searched on BBB to make sure they are an accredited BBB company that they are not a brokerage company and they got nice reviews so I trusted the reviews and called them up. This started my nightmare with them.
First of all, the sale rep was very nice and knowledgeable, she said that they have their own trucks and she is quoting me with discounted and additional cubic feet. Oh boy, the whole situation changed when I am passing the point of cancelation. The truck showed up (not their own truck like the rep said) really late to pick up my belongings without calling or notifying me, I had to be the one who did all the calling to track the truck. The sales rep at this point pretty much left my phone calls unanswered or replied back with very vague responses.
The driver showed up and without looking for the original contract, he walked around my house and came out saying that the original estimate is not correct and he jacked up the price to more than $1200.00 quoting that the people at the office didn't know that they are doing and he is here with his 5 years experiences and if I don't agree with his new estimate he would take off and I would lose my deposit. At this point, I had to agree with the new contract. You see, they lured their clients into a position of no return. I would have to take it or lose my deposit. I called my sales rep at this point she would not do anything to help. So I signed the new contract knowing that I am being ripped off but had no point of return.
But the nightmare did not end there. It took them over 2 months from the day they picked up my belongings to deliver my stuff. That is 28 days late from the day they must deliver my belongings according to their contract. When the truck finally showed up for delivery, they damaged my belongings, missing items, and delivered the wrong box (that belong to the next stop). The driver gave my personal number to the person that missing that box without my consent or knowledge and pretty much left the matter for us to deal with. That was when I found out that the customer had when through the same nightmare I went through with this moving company.
I filed a complaint with the BBB but the BBB did not do much, they just let the company and me using my words against their words fighting kind of thing. I could write more but afraid people would not want to read the whole thing so I will stop here. As of today, the company is still holding the contract that the driver wrote as a tool to defend their wrong business practices as if it is my fault that I signed for that contract. They are mocking at all their clients for trusting them so easily.
Reviewed Nov. 21, 2020
I have in the past used transport services and have had nightmarish experiences ranging from hidden costs to negligent behaviors with my goods. So obviously when I had to resort to a transport company for my move from Miami, Florida to Columbus, Ohio I was extremely cautious. The entire experience was flawless with 24/7 logistics. Courteous over the phone, detailed with explanations and breakdown of pricing and walking me through the process. JB and Pablo were incredibly accommodating at the time of pickup and packed my belongings with great care and made sure that they would not be damaged in any way. Delivery was exactly when discussed and the communication in between couldn't have been better. I will not use another company for any moving needs. Would rate higher but 5 stars is all that was available.
Reviewed Nov. 10, 2020
Rude, awful service. Literally holding my stuff hostage at the storage unit until I can give them an additional $225. I told them I had to go to the bank to get more money and they stopped work. It took them 2 weeks to get from NC to FLORIDA and they are angry because I could not meet them at 9 pm on a Monday night for delivery. So now I have smashed boxes and an additional $300 in fees PLUS the cost is nearly twice what they quoted. I am a single mother and they have me over a barrel.
Reviewed Nov. 5, 2020
I was very satisfied with my move with 24/7 Logistic Services. They made me feel good about my decision and everything went as planned. I moved from New Jersey to Florida and because it was such a long distance, I wanted to make sure I was dealing with the right company. So glad I found you. Thanks again to the movers who were friendly and professional. I would recommend them to anyone looking for a quality moving company.
We appreciate your kind review and appreciate your business Jackie. The entire team would like to thank you for choosing us for your long distance move. We understand moving can be stressful and glad we could affirm your decision was a good one.
Reviewed Oct. 31, 2020
I had John, Earl and Pable move me from Raleigh to Bradenton FL. Great experience. Pleasant, professional. Very happy with experience. Decent price. Great packing with care. Tons of blankets and tape were used.
Thank you for your review Shirlely. We are glad that you were happy with the moving experience and the price. If you every need our services again we are here for you.
Reviewed Oct. 17, 2020
They are still holding my household goods hostage while demanding more money without any basis!! I had contacted 24/7 because it was BBB accredited w/ an “A” rating. On 9/15/20, Andrew (“A”) emailed promising a “CUSTOM NOT TO EXCEED ESTIMATE.” After I provided a detailed list of items & packed boxes, A emailed a “Binding Estimate”. I told A I wanted to read it over before signing. At this point, A put me on hold & got his manager Charles (“C”) on the phone for a 3-way convo. C started by saying our convo was being RECORDED, which made me believe I could rely on his statements since they would be documented if any issues came up.
During the convo lasting 2 hours, I repeatedly requested an estimate “AS CLOSE TO THE FINAL TOTAL as possible” so I could budget for it. A & C googled my addresses to check out the particulars like the street situation. When I requested an in-person or video estimate, C declined as unnecessary. So I measured & provided the exact dimensions for each item. C later emailed a Revised Binding Estimate (RBE). When I asked to esign it the next day, C insisted that I esign it then to reserve the moving date. After 2 hours of continuous convo discussing all details, & their repeated assurances that the estimate would not change more than “a few hundred dollars” up or down depending on actual cubic feet (CF), I went ahead and esigned.
(1) WRONGFUL CHARGE OF $1136.09 FOR MOVE-OUT. On 9/25/20 the movers came. After walking around & speaking w/ each other in a foreign language, they declared I needed to pay $1136.09 more. When asked why, they said most of my stuff were “antique.” I told them most of my stuff were just cheap, used furniture. They told me they were Ukrainian. One did not speak English at all; the other did but was difficult to understand w/ a limited vocab. & heavy accent. So I called C, who rambled, apologized, then explained the men needed to be paid for their work before they could load my stuff. B/c I had home renovators coming the next day to prepare for listing my house, I had no choice but to pay the additional $1136.09.
(a) EXTRA CF–$614.12. Despite the estimate of 730 CF by C, who is a “manager,” the movers, who looked young and inexperienced, magically came up with 850 CF by simply looking at my items before loading anything onto the truck. This is ridiculous.
(b) PACKING MATERIALS–$222. C’s RBE was supposed to include all materials including $60 for picture boxes.
(c) STAIRS–$300. I had told C I had a 3-story Townhouse (TH) w/ two sets of stairs, & his RBE was supposed to account for the steps. The movers parked on the main floor level. I can agree to an extra $75 for the 4-5 steps outside the front door but not the remaining $225.
(d) LONG CARRY–$150. Per the RBE, each 75 ft. beyond the first 75 ft. is $75.00. The truck was parked right next to my TH building & only 2 attached THs away from mine. There is no way the distance was 225 ft away from my front door. At most, I can agree to an extra $75 based on 150 ft.
2) WRONGFUL DEMAND FOR $800 SHUTTLE FEES. 24/7 called on 10/15/20 to say they would deliver on 10/16/20, but insisted I pay $800 more in “shuttle fees” first. I had asked C specifically about “shuttle fees” mentioned in their “binding estimate” because a semi-truck would likely be unable to navigate the roadways around my Md townhouse and my LA apartment. C repeatedly assured me NO SHUTTLE FEES would be added because 24/7 was a “nationwide carrier” w/ many hubs including in MD & CA, & that a “REGULAR,” “26’ truck” would be coming to pick up and drop off my household goods. Indeed, I was not charged shuttle fees for move-out even tho the movers used a small rider truck. So 24/7 is absolutely wrong to maliciously withhold my household goods while insisting on additional “shuttle fees".
Our mission goal is to provide you a quality service, and to make sure you are fully informed on your move. After a brief look at the file it looks as though there was a small adjustment on the cft. based on additional items not listed on the estimate. The charge for $615 is do to the distance of your move to California it was only a difference of 100 Cft. So the estimate was pretty close. The packing materials were needed in order to complete your move, those materials cost us money so we have to charge for them. We did give you free mattress covers and we packed a picture complimentary. stairs and long carry were all gone over at the time of booking. There was more than 16 steps at pick up which was written on your agreement that you signed. If there were more steps we were not aware until pick up, we did ask you how many steps to make sure we had that covered. At no point did we say that it would be delivered in a 26 ft truck. I did mention and ask you if we would have access with a tractor trailer. We asked you to check with the office ahead of time as well. The shuttle charge is not something we look forward to, it is an added expense we would love to avoid because it cost us time and money to do. We have to have a smaller truck at delivery, we have to pay the crews to offload to the smaller truck and then offload to the destinations address. This shuttle charge can occur in certain locations. We know it is an inconvenience but it is a circumstance beyond our control sometimes. We are sorry and we tried to deliver but the truck did not have parking and would have been blocking traffic. The loading area that you mentioned at booking had a height clearance restriction in addition to blocking the gates for the new residence. We are so sorry you feel that we were unfair with you. But Mrs. Susan we only charge you for what you have and the services that are required for facilitating the move. We would love for you to understand that having to do a shuttle is a lot of really hard work that our movers have to do to complete the move. We would want to avoid it if at all possibly, There is no profit in a shuttle service those are pure expenses; Truck rental, paying the crew to do twice the work, it's nonsensical to think that we would purposely want to do a shuttle service. All moving companies have the exact same accessorial charges that may occur. We did give you a discount on the shuttle to help as best we could. We are truly sorry for any misunderstanding we do our best to be very clear on what services are needed to facilitate your move. Again please contact our office as maybe there is a compromise we can come to. WE hope you understand our position on this matter. Thank you, Stay safe and stay well.