JVC TVs Reviews

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About JVC TVs

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JVC TVs develops home entertainment products, including LED, LCD and Smart TVs. The company integrates display technologies and smart features into its television models. JVC TVs provides picture quality and connectivity options, providing a range of viewing experiences for home audiences.

Pros
  • Good picture quality and colors
  • User-friendly setup and operation
  • Affordable price for features offered
Cons
  • Frequent need for lamp replacements
  • Inconsistent customer service support
  • Limited smart features and updates

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JVC TVs Reviews

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    Page 1 Reviews 0 - 10
    Sales & MarketingPriceStaff

    Reviewed Dec. 20, 2024

    I bought the JVC ear buds. Didn't even last 6 months. Only four months, and I can't get a manufacture warranty because support expects you to have a receipt? Yeah no lmao. Confirmed scam. They tried to help me factory reset with the stupidest feature possible. Whoever engineered the JVC earbuds needs to be let go and get a better fitting job because what you make is clearly cheap junk!!!

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    CoverageStaff

    Reviewed Nov. 2, 2024

    Money wasted. I had problems since I bought the Tv, the support didn’t find a solution in the beginning. Very low quality tv. The tv is completely non functional now and the support won’t repair or replace it. I don’t recommend to buy this kind of brand.

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      Punctuality & Speed

      Reviewed March 4, 2024

      After only 2 years the screen has developed lines that are progressively getting worse and it takes forever to load. Also has to be unplugged and restated regularly to function at all. Do not recommend.

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      Customer ServicePunctuality & SpeedTransparencyTimeliness

      Reviewed Nov. 25, 2023

      We purchased tv from Sam's, used it just 3 months. We returned to our condo 6 months later and after 2 weeks tv picture went out. I got in touch with customer service numerous times, sending photos, receipts, explanations with no responses. I see where quite a few people had same experience. We're it a lot of money!

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      Customer ServiceHonesty & Transparency

      Reviewed Sept. 20, 2023

      DO NOT BUY FROM JVC. THEY will not uphold their warranty. Mine went out in 10 months and nothing but lies from them. Emailed all the information and pictures of the product. Nothing from them. No good.

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      Customer ServiceBilling

      Reviewed June 11, 2023

      The box says it has a 2 year warranty but the TV didn't make it that far. I called JVC and they asked for the receipt which I only had the bank statement showing a purchase at Sam's club. They didn't accept that proof of payment. Maybe Sam's club may find the transaction but that's next. Bottom line is not even a credit was offered by JVC.

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      Customer ServiceCoveragePriceMaintenance

      Reviewed May 16, 2023

      I regret purchasing this TV as it turned out to be a complete disaster. After owning it for less than two years, the screen suddenly went out. Despite making multiple calls to JVC, the maker of the TV, they refused to replace it and instead blamed it on getting unlucky and having a "lemon". This is unacceptable as it was clearly a product defect. To make matters worse, their customer service was terrible and unhelpful. We even reached out to Walmart for a replacement, but they were uncooperative as well.

      In addition to the screen malfunction, the TV now emits a burning smell, which is extremely concerning and raises safety issues. We fear that the TV could potentially be a fire hazard. This only adds to our frustration with JVC and their lack of responsibility for the faulty product they sold us. Overall, I strongly advise against purchasing this TV or any other product from JVC. Not only is their product unreliable, but their customer service is equally disappointing. Save yourself the hassle and avoid this TV at all costs.

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      PriceTransparencyHonesty & Transparency

      Reviewed March 22, 2023

      I bought a JVC TV in April 2019. The TV is still holding up decently, it has had a few issues recently where I would press the power button and it would not turn off. Leaving it unplugged for the night ended up fixing this issue, I hope this issue is not a repeating one. This TV is a Chromecast TV and honestly, I don't even use the Chromecast feature especially since it isn't updated and does not support newer applications like Disney+. JVC is definitely a cheaper brand for a TV, I would recommend sticking to better-known TV brands.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Jan. 26, 2023

      I bought a 60" JVC TV from Sam's Club thinking that it is Japanese which are known with superior quality but unfortunately this TV is not Japanese, a shady company is using the name to market their low-quality products. The tv started to have episodes of no picture, just a blank screen with sound, then the picture started displaying a permanent line, then a black screen forever. All this happened within 9 months. I called their customer service, thinking that they will expedite exchanging the tv, but unfortunately, they were the worse I ever seen.

      First, they wanted me to describe the issue, take a picture of the label on the back and a video of the tv plugged in and showing the black screen. Then it took them three weeks to get back with me telling me that they will send someone to my house to try to fix it. Three more weeks of waiting and no one showed up or called, I called them again they informed me that my case is under review. All this time I am living without a TV and using another smaller tv I have.

      I kept calling them every three to four days. Another month passed by, I called them again, and they told me that a technician looked at the pictures and video I sent and deemed the TV nonrepairable and they will send me a new tv. After waiting about three more weeks, called them again and this time they changed the story and told me that they will send me refund check instead of a new TV due to nonavailability. Bottom line folks as I wrote in the title, don't waste your time and money on this worthless company. I will never fall for these shady businesses that buy Japanese companies, use their name and sell you junk, with horrible customer service. Do not buy any JVC name brand product.

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      Customer ServiceCoverageRates

      Reviewed Dec. 3, 2022

      I first purchased my 50” JVC Roku tv 6 months ago but had it hook up and installed 2 months ago. I rarely used the tv until I had back surgery. After 2 months I developed lines and distorted picture. Contacted JVC. Spoke to June who was very rude and not compassionate at all. She took me through a couple troubleshooting tips which I had already tried and it didn’t work. She then proceeded to tell me to take a picture of the back with model number and video or picture of the tv showing the issue which I did. I then get an email stating it will be 4 weeks and someone will be back in touch which I found unacceptable.

      I then spoke to Alex ** and he assured me that someone will be in touch in 1 week because he escalated it. Well it’s been over a week and nothing. I cannot get ahold of them via phone and this is the same thing thousands of customers are saying they have and are experiencing with JVC. Please google and you will see for yourself. It’s sad a top rated company is ok with not holding up to their product nor warranty and customers have lost their money and time trying to get a warranty item covered. It should not ever take customers being treated this way. I will be taking this further and not letting this slide. I work hard for my money and I expect to get more than 2 months out of a tv that should have been recalled due to so many people having the same issue. Stay away!!

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      JVC TVs Company Information

      Company Name:
      JVC
      Website:
      www.jvc.com