About JVC TVs
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I bought a 60" JVC TV from Sam's Club thinking that it is Japanese which are known with superior quality but unfortunately this TV is not Japanese, a shady company is using the name to market their low-quality products. The tv started to have episodes of no picture, just a blank screen with sound, then the picture started displaying a permanent line, then a black screen forever. All this happened within 9 months. I called their customer service, thinking that they will expedite exchanging the tv, but unfortunately, they were the worse I ever seen.
First, they wanted me to describe the issue, take a picture of the label on the back and a video of the tv plugged in and showing the black screen. Then it took them three weeks to get back with me telling me that they will send someone to my house to try to fix it. Three more weeks of waiting and no one showed up or called, I called them again they informed me that my case is under review. All this time I am living without a TV and using another smaller tv I have.
I kept calling them every three to four days. Another month passed by, I called them again, and they told me that a technician looked at the pictures and video I sent and deemed the TV nonrepairable and they will send me a new tv. After waiting about three more weeks, called them again and this time they changed the story and told me that they will send me refund check instead of a new TV due to nonavailability. Bottom line folks as I wrote in the title, don't waste your time and money on this worthless company. I will never fall for these shady businesses that buy Japanese companies, use their name and sell you junk, with horrible customer service. Do not buy any JVC name brand product.
I first purchased my 50” JVC Roku tv 6 months ago but had it hook up and installed 2 months ago. I rarely used the tv until I had back surgery. After 2 months I developed lines and distorted picture. Contacted JVC. Spoke to June who was very rude and not compassionate at all. She took me through a couple troubleshooting tips which I had already tried and it didn’t work. She then proceeded to tell me to take a picture of the back with model number and video or picture of the tv showing the issue which I did. I then get an email stating it will be 4 weeks and someone will be back in touch which I found unacceptable.
I then spoke to Alex ** and he assured me that someone will be in touch in 1 week because he escalated it. Well it’s been over a week and nothing. I cannot get ahold of them via phone and this is the same thing thousands of customers are saying they have and are experiencing with JVC. Please google and you will see for yourself. It’s sad a top rated company is ok with not holding up to their product nor warranty and customers have lost their money and time trying to get a warranty item covered. It should not ever take customers being treated this way. I will be taking this further and not letting this slide. I work hard for my money and I expect to get more than 2 months out of a tv that should have been recalled due to so many people having the same issue. Stay away!!
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Bought a JVC Linux TV in early September 2022. Remote control never worked properly, right out of the box. Button pressing is difficult due to button position(s). More often than not, button presses are ignored by TV. Tried 5 different universal remote controls and none of them could control television. Contacting JVC was a waste of time. Avoid this Chinese-made television unless you like headaches and sore thumbs from using their remote.
I updated the TV software thru Wi-fi, tried all codes and also searched using Shaw Direct remote control instructions over a couple days. Called JVC Support and tried other codes they had provided by email. None worked and was informed later that the TV does not support Shaw Direct Satellite Dish products. A bit of a hassle having to use 2 remote controls to watch TV. I will not purchase a JVC TV again in the future.
I bought a JVC 50" 4K UHD HDR "Smart" LED TV from Visions Electronics and it lasted just over the 1yr warranty before the remote started glitching, it got 2 lines across the middle of the screen, it struggles to find the WiFi, the volume takes about 5 seconds to change 1 level up or down, and just plain old needs to be unplugged about once a week because it won't respond to anything. Not to mention the fact that there is no way possible to get the Disney+ app, yet, it has dozens and dozens of BS apps available that look like they were created by children in other countries. I will NEVER purchase anything JVC, or JVC related again. Absolutely embarrassing product to have put out. Pure trash. Oh and.... good luck getting a response from JVC. They have zero integrity, and should be ashamed but, they are a typical greed-filled company.
I purchased a JVC 58 MWA at Sam's Club and warranty claims within a year must be filed with JVC. They try to let you wait until the one year warranty is over so they just write you a mail "We are working on it" but no status update, no response, simply nothing. Calling the "service" number makes you hearing really music until some recorded voice tells you. "No one is available" and the call gets disconnected.
I purchased a JVC TV about 8 months ago. The TV now has lines going through making it hard to watch. I have been talking to customer service for about a month now and my issue is still not resolved! They refused to let me speak with a supervisor and at this point I will never spend my hard earned money on another JVC product...
I bought a JVC Smart TV in Feb and get damage in Oct. 2021. It's a nightmare to solve the problem with a warranty. The worst service in the world. Six month with the problem and anyone can give any solution. Just keep the TV damage. I still with the problem.
I purchased a JVC 55" Smart TV 11/26/2020 that was supposed to have a 2 year manufacturers warranty. Approximately 14 months of use and the picture developed a horizontal line about 2" wide across the bottom of the screen and vertical streaks of blue, purple and pink that originate from throughout the picture. I contacted warranty support and tried all their "fixes" but nothing worked. I sent them the receipt with the serial number and description of the TV from Sam's Club that stated there was a two-year warranty. Not good enough. JVC will not stand behind their product. Do Not Purchase JVC products. They will not stand behind them!
I bought 3 of these TVs. You would think I would learn but I didn't. Use about 9 to 12 months. Within that time a small black line maybe 1/2 in would appear on the screen. Then in a day or 2 it would become about 6 in. wide. I just threw the last one in the trash yesterday. Don't buy a JVC Roku Smart TV. I just bought a new TV and it is not a JVC.
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