3.8/5 (202 reviews)

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Overall Rating3.8 out of 5
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JVC TVs Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: May 16, 2023

I regret purchasing this TV as it turned out to be a complete disaster. After owning it for less than two years, the screen suddenly went out. Despite making multiple calls to JVC, the maker of the TV, they refused to replace it and instead blamed it on getting unlucky and having a "lemon". This is unacceptable as it was clearly a product defect. To make matters worse, their customer service was terrible and unhelpful. We even reached out to Walmart for a replacement, but they were uncooperative as well.

In addition to the screen malfunction, the TV now emits a burning smell, which is extremely concerning and raises safety issues. We fear that the TV could potentially be a fire hazard. This only adds to our frustration with JVC and their lack of responsibility for the faulty product they sold us. Overall, I strongly advise against purchasing this TV or any other product from JVC. Not only is their product unreliable, but their customer service is equally disappointing. Save yourself the hassle and avoid this TV at all costs.

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Verified Reviewer Verified Buyer
Original review: March 22, 2023

I bought a JVC TV in April 2019. The TV is still holding up decently, it has had a few issues recently where I would press the power button and it would not turn off. Leaving it unplugged for the night ended up fixing this issue, I hope this issue is not a repeating one. This TV is a Chromecast TV and honestly, I don't even use the Chromecast feature especially since it isn't updated and does not support newer applications like Disney+. JVC is definitely a cheaper brand for a TV, I would recommend sticking to better-known TV brands.

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    Verified Reviewer
    Original review: Jan. 26, 2023

    I bought a 60" JVC TV from Sam's Club thinking that it is Japanese which are known with superior quality but unfortunately this TV is not Japanese, a shady company is using the name to market their low-quality products. The tv started to have episodes of no picture, just a blank screen with sound, then the picture started displaying a permanent line, then a black screen forever. All this happened within 9 months. I called their customer service, thinking that they will expedite exchanging the tv, but unfortunately, they were the worse I ever seen.

    First, they wanted me to describe the issue, take a picture of the label on the back and a video of the tv plugged in and showing the black screen. Then it took them three weeks to get back with me telling me that they will send someone to my house to try to fix it. Three more weeks of waiting and no one showed up or called, I called them again they informed me that my case is under review. All this time I am living without a TV and using another smaller tv I have.

    I kept calling them every three to four days. Another month passed by, I called them again, and they told me that a technician looked at the pictures and video I sent and deemed the TV nonrepairable and they will send me a new tv. After waiting about three more weeks, called them again and this time they changed the story and told me that they will send me refund check instead of a new TV due to nonavailability. Bottom line folks as I wrote in the title, don't waste your time and money on this worthless company. I will never fall for these shady businesses that buy Japanese companies, use their name and sell you junk, with horrible customer service. Do not buy any JVC name brand product.

    5 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Dec. 3, 2022

    I first purchased my 50” JVC Roku tv 6 months ago but had it hook up and installed 2 months ago. I rarely used the tv until I had back surgery. After 2 months I developed lines and distorted picture. Contacted JVC. Spoke to June who was very rude and not compassionate at all. She took me through a couple troubleshooting tips which I had already tried and it didn’t work. She then proceeded to tell me to take a picture of the back with model number and video or picture of the tv showing the issue which I did. I then get an email stating it will be 4 weeks and someone will be back in touch which I found unacceptable.

    I then spoke to Alex ** and he assured me that someone will be in touch in 1 week because he escalated it. Well it’s been over a week and nothing. I cannot get ahold of them via phone and this is the same thing thousands of customers are saying they have and are experiencing with JVC. Please google and you will see for yourself. It’s sad a top rated company is ok with not holding up to their product nor warranty and customers have lost their money and time trying to get a warranty item covered. It should not ever take customers being treated this way. I will be taking this further and not letting this slide. I work hard for my money and I expect to get more than 2 months out of a tv that should have been recalled due to so many people having the same issue. Stay away!!

    6 people found this review helpful
    Verified Reviewer
    Original review: Nov. 14, 2022

    Bought a JVC Linux TV in early September 2022. Remote control never worked properly, right out of the box. Button pressing is difficult due to button position(s). More often than not, button presses are ignored by TV. Tried 5 different universal remote controls and none of them could control television. Contacting JVC was a waste of time. Avoid this Chinese-made television unless you like headaches and sore thumbs from using their remote.

    8 people found this review helpful
    Verified Reviewer
    Original review: Nov. 8, 2022

    I updated the TV software thru Wi-fi, tried all codes and also searched using Shaw Direct remote control instructions over a couple days. Called JVC Support and tried other codes they had provided by email. None worked and was informed later that the TV does not support Shaw Direct Satellite Dish products. A bit of a hassle having to use 2 remote controls to watch TV. I will not purchase a JVC TV again in the future.

    7 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 29, 2022

    I bought a JVC 50" 4K UHD HDR "Smart" LED TV from Visions Electronics and it lasted just over the 1yr warranty before the remote started glitching, it got 2 lines across the middle of the screen, it struggles to find the WiFi, the volume takes about 5 seconds to change 1 level up or down, and just plain old needs to be unplugged about once a week because it won't respond to anything. Not to mention the fact that there is no way possible to get the Disney+ app, yet, it has dozens and dozens of BS apps available that look like they were created by children in other countries. I will NEVER purchase anything JVC, or JVC related again. Absolutely embarrassing product to have put out. Pure trash. Oh and.... good luck getting a response from JVC. They have zero integrity, and should be ashamed but, they are a typical greed-filled company.

    23 people found this review helpful
    Verified Reviewer
    Original review: April 13, 2022

    I purchased a JVC 58 MWA at Sam's Club and warranty claims within a year must be filed with JVC. They try to let you wait until the one year warranty is over so they just write you a mail "We are working on it" but no status update, no response, simply nothing. Calling the "service" number makes you hearing really music until some recorded voice tells you. "No one is available" and the call gets disconnected.

    21 people found this review helpful
    Verified Reviewer
    Original review: March 31, 2022

    I purchased a JVC TV about 8 months ago. The TV now has lines going through making it hard to watch. I have been talking to customer service for about a month now and my issue is still not resolved! They refused to let me speak with a supervisor and at this point I will never spend my hard earned money on another JVC product...

    29 people found this review helpful
    Verified Reviewer
    Original review: March 18, 2022

    I bought a JVC Smart TV in Feb and get damage in Oct. 2021. It's a nightmare to solve the problem with a warranty. The worst service in the world. Six month with the problem and anyone can give any solution. Just keep the TV damage. I still with the problem.

    17 people found this review helpful
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