6th Ave Electronics Reviews

I had sent an email to 6th Ave and this was their reply: Thank you for your email. We apologize, but are no longer able to honor the extended warranty you purchased from 6th Avenue because we are going out of business. If your item is still within the manufacturer's warranty, you may contact the manufacturer to service the unit. If your item is no longer within the 1 year manufacturer's warranty time frame, you may fill out the claim form that is attached and submit it to the office of McCarter & English LLP, who will determine the course of action that will be taken regarding your warranty. If you dropped off an item to be repaired and have not received a call to pick up the item, please fill out the attached form and submit it to the office of McCarter & English LLP who will determine the course of action that will be taken in reimbursing you for your item. We apologize for any inconvenience.

Once again another corporate business stealing from consumers and all they do is walk away! There are many others out there who have been taken advantage of from 6th Ave Electronics. Upon calling I was basically told there is no way of knowing when and if I will get my $239.98 back. I believe this is all a waste of time and is a tactic to shut the consumer up!

I've driven to the store three times with the TV (100-mile round trip and $25 in tolls each time), and each time the sign on the door has changed as to when the store would open to solve this problem. There are no posted phone numbers at the store, no one answers the original published phone numbers, the fax machine doesn't pick up, and email attempts don't go through. Apparently, I am now the owner of a TV that doesn't work with no recourse except to pay for the repairs on my own.

I send them an e-mail and they told me that I had to return the TV to one of their 3 New Jersey locations for a refund. I explained that I live in NY and it is over 150 miles round trip. They insisted that I have to bring the TV to NJ to get a new one. Yesterday, 10/9, my husband drove to Springfield, NJ to find the store closed. We then drove to the Woodbridge location, and that was also closed. Their other location in Paramus is closed on Sunday. So, a half a tank of gas and a $12 toll, and I still have a broken TV.

Wish there had been some laws which could have been enforced in expedite manner to help small businesses to save from getting hard time given by corporate like Sixth Avenue Electronics (a NJ based retailer) because of its mal practices .

IT services vendor sued Sixth Avenue Electronics for defaulting the payments for its IT staffing services. Sixth Avenue Electronics had denied to make payment for this creditor, IT Consulting for the labor payments of its software engineers working at Sixth Avenue Electronics. IT Consulting company filed the case against Sixth Avenue Electronics Inc for several hundred dollars. Sixth Avenue initially cited the reason of financial troubles and delayed the payments. Later Sixth Avenue denied the payments and IT company claims to have been cheated by Sixth Avenue despite of long standing relationship of 3-4 years. Sixth Avenue assured to pay little late and continuously delayed the payments. Several instances Sixth Avenue took the complimentary services from IT vendor without paying any money for that labor as a result of relationship and assured to pay long pending payments sooner than later. Later Sixth Avenue denied to pay any money.

Company mentioned how owners Billy Temiz and Mike Temiz of this privately held company defaulted and tactically denied the payments. This small woman & minority owned enterprise which was continuously providing providing employment to local unemployed citizens and placing them with Sixth Avenue Electonics at cheap rates (unusual low rates like $30 usd per hour for high skilled wrokers is very rare but IT vendor extended help to troubling company including giving complimentary services to Sixth Avenue while paying the software engineers. Now this enterprise came under heavy financial troubles and had to let go such people in lack of money so Sixth Avenue thrown this company out of business and played with the future of several skilled people. IT vendor cautioned about the practices of Sixth Avenue and its products or services incl whats avalable at internet. Customers are advised to investigate on the multiple names used by Sixth Avenue Electronics to sell the same product online at multiple websites to camoflage customers without mentioning the details. There are no doubts of selling second hand items also online.

I was then told I had to create another service call and it may be several more weeks before I can get my TV back and repaired again. Even though I purchased an additional extended warranty, I have not been able to have my TV fixed for nearly 7 weeks, with no ETA on the repair. This was a brand new unit, with an extended warranty. If 6th Ave had given me correct information from the beginning, there is a chance I would have my TV fixed already. As of now, I have no status, a broken TV and making payments on a broken TV, and they will not assist me in any way.

Some items may not be returned once opened. A receipt dated within 10 days is required for any refund and 30 days for any exchange. With this note we are returning the TV on the 8th day after purchase so we are covered but they refused to accept the return. Telling us that they have a no return policy on the 40 inch TV but at the back the policy states sixth avenue electronics 30-day return policy done not apply to television/monitor 40" or larger, front projectors will be serviced within the first 30 days of purchase. The manager was rude and arrogant. First of all we are returning the TV on the 8th covering us on the 10 days grace periods stipulated on the front receipt. I will never again buy anything from this store.

I called the corporate office and I told them that I was misinformed by the TV salesman who assisted me. And in consideration of the issue, I asked if they can provide me a one-time extended warranty as a courtesy. The person who spoke to me, "Katie," told me that she could not offer me the extension considering the circumstances and that the store will have to lose the $105.00 fee if the extension was approved. I told her if they would not be willing to lose $105.00 to satisfy a customer, and she told me that unfortunately they could not help. This was after a series of phone calls that were made dealing with the store manager Daniel. I feel that, based on the verbal misinformation, I should be given the extension of the warranty. As a result, neither me nor any of my relatives will ever buy from 6th Avenue.

So, I rescheduled for the following Tuesday. When I went in on Tuesday, the gentleman (Kevin) told me that the part had not come in and would be in later on that day. However, they had scheduled me for a 10 am appointment. He said I could leave the car there. I explained I could not, because I had to get to work that afternoon. Kevin said, “Well, how would I know that you had work?” I do not think it is any of his business or good customer service to speak to me in that manner.

My girlfriend then called to ask what happened since this part should have been in a week ago. Kevin told her it would be in on Thursday after. He told me it would be in on Tuesday later in the day. I just kept getting the runaround from Kevin and he was not willing to do anything but reschedule my appointment. I had traveled 30 minutes to get to the store only for them to tell me they could not do the installation. Nobody at 6th Ave electronics bothered to call me to tell me that the part was not in and I would not be able to get the stereo installed.

They put me on hold and then hung up. Sixth Avenue said that they can’t do anything. The one responsible for the warranty is actually Toshiba and they gave me 3 different numbers to call, but after I called, I’m sill waiting. I don't know what to do. I paid 2700$ for this TV and I don't want to lose it. Sixth Avenue and Toshiba are bad. I will never buy from them again.

When we went to exchange it, we found out we were out of our 30 day free warranty. We had purchased an additional $30 warranty that was good for one year. When we went to the store, we were told that the purchased warranty was for that TV and, once we had it replaced with our warranty, we would only have a free 30 days warranty instead of the full year I had originally purchased.

It should be fixed soon. I recommend nobody buy an LG TV!!!!!!!!!!!!!

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Last month, August 2007, I purchased a 19 inch TV while on sale for $248. I returned it two days later as it was defective. (My DVD got stuck in the built in DVD player and it would only play one channel which was channel 6. No problem. I was asked if I wanted to try another or receive a refund which of course I would have had to wait for by mail, but I opted to try another TV, same one, just a different one, thinking that one probably was just defective, not the whole lot. I was told verbally by Sonja that I had 30 days to return the second one if there was a problem. Well, I did have a problem but not with the TV at the time because I never got a chance to try it out due to two people in my immediate family being diagnosed with cancer back to back, one being my 95 years old mother, and my 35 years old niece. This took up all of my time after work going to Phila. with my niece for treatment, and helping to take care of my mother, and before I looked up, it was 30 days later and I hadn't even tried the TV out. I took it back unopened on the 30th day, hoping to return it and was told that I couldn't return it, nor could I get a refund because I purchased it on a "defective return". It was the very same girl and she said", "I don't understand, what's wrong with it in a "are you stupid attitude or is it me?"

This after I had already explained that I never tried it but was afraid to get stuck with another defective item and lose my money, and that's when she told me that I couldn't get my money back either way, because of the "defective return" issue. When I told her that she was the one that told me that I had 30 days to return it, she lied and said she didn't. I remember clearly that being the last thing that she said as I turned to leave with the second TV. Never did she say or offer the information that I would never be able to get a refund once I opted to try out another TV. What kind of policy is that? Why would I opt to try another TV if I knew by doing so, my money would forever be locked in? They told me that it was all on the back of the receipt, but I was verbally told I had 30 days, plus, you have to purchase the item in order to get a receipt to see what they were talking about. Anyhow, it turned out that they have a 10 days return policy for a refund, and 30 days for defective items which they would try to repair, or send out to be repaired, but no refund cash or otherwise. But from what they told me, even if I had returned the second TV within the 10 days, I still wouldn't have been able to get a refund of any kind. That's not good for the customer. All of their policies lock in your money. By the way, it was more than 15 days, including weekends, before I got my more than $400 refund by mail.

I bought a Navigation System at this locations about 2 years ago, and their extended warranty/replacement plan. On August or this year, I brought back the Navigation system because it stopped working, and I was told it would take 6-8 weeks for it to get repaired. It has now been over 12 weeks, and no word on the unit.

I've made SEVERAL attempts after the eight week to get information on the unit and the progress of the repair, but they have no answers for me. I visited the store on Nov 16th and asked to speak to a Store Manager (Dawayne). After waiting for about half an hour, I was told that he was not coming to see me by the Customer Service rep Alexis. Alexis left a note along with my work order for the morning Customer Service Rep (Jennifer) to call me the following day (Nov 15) and give me an update. She also said that I should call Corporate and see if they can give me any information.

On Friday, November 15th, I did not get a call back from Jennifer, and I called Corporate. I called Joy, the Corporate Customer Service manager and Matt, who is her assistant and left them SEVERAL messages. After about 20-30 calls, I got Matt on the phone. He told me that he needed 5 minutes to gather my paper work and he would call me back. After an hour I started calling him back and left both him and Joy messages. After getting him on the phone again, he told me that I just had to wait, so I asked to speak to Joy.

I told Joy that it's been 4 weeks passed the expected time, and she told me to wait! I asked her to replace the Navigation System since it's been so long, and I'm in need of it. She said that she would call me back on Monday Nov 20 with an update. There was NO CALL! I've made numerous attempts to call since and no one calling me back. I have recommended a friend and 2 co-workers to 6th ave, and I've spent several thousand of dollars within the past 2 years. If I knew customer service was this bad, I would've never shopped there. I now find myself in desperate need of the Navigation System and no one is willing to help. Please Help Me if possible.

I want what I paid for not to spend more money for another unit. This is their trick to try and get more money out of me instead of giving me what I paid for. I would like this matter looked into and especially see if this is a common practice for Sixth Avenue Electronics to rip people off. I am very upset and disappointed in how this matter was handled and need your help. How can a store sell something to you and then not deliver. Take your money for a month, and had no intention of calling and letting me know what is going on is even more outrageous.