About Rodan + Fields
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I use these products. I like them so far. The problem I have, that I’ve encountered several times, is this company’s lack of customer service. It’s so unfortunate that the people running this place, don’t value their customers. Maybe they are bringing in so much money selling their VERY high priced skincare products, that they don’t have to help customers. It’s very disappointing. My suggestion to you is... if you’re going to order these products, be very sure of what you’re ordering. Don’t make any mistakes, because if you do, you might email them, but they’ll never respond. And if you call them, they might answer their phone but they will NOT try to help you. It’s basically, “too bad, so sad!”
I met a R+F consultant and she recommended the Redefine Amp It Up Package for $390.00. Before I purchased the products, I did my research about R+F and read numerous reviews. I really, really wanted these products to do what they claimed to do, but they did not. The Micro-Exfoliating Roller and Intensive Renewing Serum, honestly, did not make a difference either. I have found OTC brands that moisturize as well as the expensive R+F products.
I really wanted these products to work....they didn’t. I do not struggle with acne but every time I used them I broke out. No thanks! Awful experience & I wouldn’t recommend buying these products. There are much better ones out there with less harmful chemicals!
I did like the cleanser but the rest of the line was nothing special and very overpriced. Some time after I cancelled my subscription I was surprised to find out another package was on the way. Memo to R&D.... cancel means cancel... not 45 days to think about it and receive another shipment.
I have tried lots of stuff in the past. My skin has never looked so glowy! I have been using Rodan and Fields for 9 months now and always get compliments on my skin. I continue to buy more and invest in my skin. It's expensive, but I see the value in spending more money for my skin - we only have one face.
My credit card on file was expired. So I didn't cancel my auto ship. After all, how can you use an expired card. Well... somehow they did. I was away and my package was sitting out in the open on my front porch for 10 days. I called them and asked how they could use a credit card that had expired, to which they said they just put it through and the credit card company accepted it. At this point I asked them to delete this card from my account. I was told they cannot do that. I then proceeded to ask them to put a note on my account that I did not want them to charge anything to MY credit card to which they said they couldn't do that either. So in other words, they are telling me that they control my credit card. I had to completely cancel my Rodan and Fields account. Very very poor customer relations. I am still waiting for a return label. It's been six days now. Hopefully it will come today since I was told they are resending it by email.
I wanted to let consumers know that the packaging for the two Rodan and Fields products I purchased are deceiving. My microdermabrasion abrasion paste jar came apart to reveal a smaller jar nested inside of it. The outer jar was substantially larger. I also bought the active hydration and noticed the jar was extremely heavy for the amount of product left inside. It was almost gone and the jar was very heavy. I think it’s a deliberate deception. I’m sure the ounces listed are accurate but it definitely tricks you. I haven’t broken open the hydration jar but I’m guessing there’s a hidden second container that’s smaller. Buyer beware.
I was really excited to find something that would boost my eyelash length. Unfortunately long eyelashes comes with a price— infection. Itchiness, red eyes, and a stye were the price I paid in addition to the $155. I’m still trying to ship it back before the refund window closes, but no matter what I won’t get the money back I paid for shipping.
I considered using this company and products to generate an income, my sponsor was very aware I was signing up for the trial period. My error was I thought the time period was longer than it was.... I was left with $1000.00 of products that I couldn't use and the paperwork R&F required was an impossible takes. The products are not better than what you can find in a chemist. The difference is they will continue to bill you monthly which is annoying...
I ordered the Unblemish through a consultant back in February. It’s now September and they are charging me 180 dollars for a new order, WITHOUT MY AUTHORIZATION. I call to have this cancelled and they told me “we don’t have contact with the warehouse. We can’t cancel orders.” I said, "Okay so I’ll call my bank and have this charge disputed." She replies back “we’ll just tell them that the name on the account and the name on the debit card match and it’ll be seen as an authorized purchase.” So you’re telling me, I can’t cancel an order I had no idea was coming???! And this is a company? I called my bank up and they can and will dispute it.
I even had to cancel my debit card and get a new one because of this **. Bank told me, "They’ll more than likely charge you again and in a few months so it’ll be best to just cancel the card they have record of and get a new one." Never ordering from here again, never planned on it after my first set of products. No change in my skin condition at all. For 200 dollars I was expecting at least a slight change. It’s a waste of money. No face product costs 200 dollars to make and distribute. I guess that’s stupidity on my part for spending that much in the first place.
Rodan + Fields is run by a 3rd party customer service team with agents from all over the world working from who knows where. They hire and fire their agents frequently to cut costs. Some agents only work less than 2 weeks, before they lay them off and hire new agents, and then follow the same process. They never tell their employees this and say they are being hired for 3-4 months or longer, and then just like that tell them that there are no business needs for them. Well you should have known that before you hired them.
If you ever wonder why your customer service is so horrible, this is why!!!! They do not care about their employees. They use them and drop them like flies. They do not care about their employees or their customers. It’s only about how much the top 2 people make. STAY AWAY FROM THIS FRAUDULENT COMPANY!!! FAR AWAY!!! Find a better company that cares about their customers and employees.
This is an absolute pyramid scheme. Every negative comment you have ever heard about MLM or pyramid schemes relate to this company, from not paying your commission which I am still waiting for after 6 months, to harassing your loved ones, to a product which is very expensive and not that great. Shaming is a a below the surface practice which seems to be the modus operandi of the people making the real money, ie those at the top.
I now have a skin condition from one of their signature products, which is irreversible. (Please note, I have never had so much as a rash or a pimple before) Their recommendation, was to buy a different range of their products to correct it, which I did. No remedy. Some of the products are OK but not at that price! I do not recommend this business in the strongest terms possible.
My mother in law is a consultant for R&F, so I was more than happy to support her and try their products. Fast forward a couple of years and thousands of dollars later, with no change in my skin, I decided to move on and returned a complete, unused Unblemish regimen. I shipped it back 4/11/19 and delivery was confirmed on 4/13/19. It wasn't until the end of May that I called to find out about my refund when I was told "oh, I'm sorry, no one has initiated the refund yet." I was told they had to issue my refund to the CC I paid with (a debit card attached to a closed checking account) and argued with the rep that I needed a paper check. I was told R&F company wide does not have the ability to request a paper check for anything from their financial institution. My request was ignored and they sent money to my old financial institution where I then had to open an investigation to see if I could get my money.
Fast forward through lots of back and forths between myself, my bank, and R&F, and my repeated requests to speak with a member of management. I sent a letter from my bank to R&F stating they sent my refund back as I no longer was a customer of this bank, and made myself very clear that when I called (at a specifically stated time) I needed to speak with a supervisor, and sadly, at no surprise, no supervisor was available to speak with. I was told, yet again, "I can put in a request for a supervisor to call you back within 24-48 business hours." After 2 weeks of going back and forth, many disconnected calls (on R&F end), a few cuss words, and phone calls not returned, they figured out how to cut me a check. But guess what, THEY MADE THE CHECK OUT SHORT OF THE FULL REFUND! My MAJOR issues with this:
1. I was told they have to follow "policy" and cannot escalate things outside of their guidelines...but they broke their own policy when they didn't initiate my refund within the time frame given once product was received back.
2. I was lied to about paper checks.
3. Why THE HELL is a supervisor never available to speak with upset customers. That business model makes NO SENSE to me. Their overall customer service is horrible. "Supervisors won't call until they have done all research and have a solution" is not OK. That makes customers feel that they are being ignored and their problem is not important. There should be communication throughout the whole process. But I guess I just have better customer service skills and hold customers higher than R&F does.
4. Why can no one in management get on the phone with me, or with each other, to take care of this. Company-wide, their employees (including members of management) do not keep promises or call at times they say they will, and even hang up on their customers.
5. After all this, they couldn't even make the check out for the correct amount. It is not worth my time or energy to go back and have them make this right, so I will take the time to warn potential customers of the HORRIFIC customer service and PISS-POOR management. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!
My skin was very dry before and after using Rodan + Fields no dryness, skin has a glow and looks my more healthy. My wrinkles are diminishing and looking much smoother. I am very happy with all the products and would recommend this to try. You must give it 60 to 90 days for best results.
I placed a one time order with this company and requested that I not be on automatic reorder. However, two months later, I see that $170 has been withdrawn, without consent, from my bank account. I contacted their customer service and was able to have the charge reversed. A few days later, I received the unordered product at my house. I contacted Rodan & Fields 3 times so far to have a return shipping label emailed to me in order to return the unopened product. For whatever reason, they will not do this, even though customer service said they would. I will not deal with this company any longer. There are many other products available, at far less cost, to use than this company.
I started using the products almost 4 years ago and I tried several products and stuck with the ones I found worked well for me whereas some others were just not worth the fairly high cost. The eye cream is really, really good and I also like the night cream and daily cleansing mask. All the other things, toner, day moisturizer, the intensive renew serum, the derma roller, the hand cream oh my, really a waste of money - way overpriced.
I am very happy to say that I have been using R + F for a while now and I am very happy with the products and results. I have noticed very visible changes in my wrinkles and the tightness of my skin. I am 50 and I was really hating the aging process. Rodan + Fields has helped me to feel good about myself again. I would recommend to anyone.
During my maternity leave, I was depressed and bored. A lady approached me about this product and started selling me R&F. I was already using Paula's Choice which worked wonderfully for me but since I was desperate for interaction I got caught into purchasing a starter kit. For a few weeks I tried their products. It made my freckles worse and I started getting cystic acne. I then developed rashes all over my face. They tell me this is a "purging" portion of the products. Eventually, I just sold them online and got rid of it all to any sucker who would like to try their horrible products out. But let me tell you the only thing that worked was the Lash Boost. But for $150? That's ridiculous.
You can purchase lash serum at YesStyle or Amazon for 1/10 the price. I am just telling you and anyone who is thinking of getting with their program. Don't do it! Those promises to make money, I made more working Per Diem as an RN in a day than a month trying to sell their crap products to suckers. My got my mother in law and my friends to buy from me due to guilt more likely. I'm telling you. Don't spend your money on this... Seriously a waste of money and their products suck.
I received the Soothe Regime for my birthday in February and happy to get this as my birthday present from my family. I use the product as per the instructions but now am breaking out in these red lumps on my nose. They are not pimples as I tried to squeeze one and just blood poured out. I am going back to my old products that I have used for years to see if it is FR, my face is still red so it hasn’t worked to soothe my skin. I would like to tell my consultant but she is my daughter-in-law. So I thought a review would be better to see if anyone else has had this problem.
I ordered the Unblemish regimen for my daughter back in September of 2018. A second shipment arrived in December and was charged automatically to my credit card. I emailed immediately to cancel any future orders as we were not finding the product helpful. I received several replies confirming the correct account email and was told my order would be put on hold for 60 days. I explicitly explained that I did not want the order resumed in 60 days - I wanted it cancelled. My request was ignored and my credit card was charged for a third time. When I phoned to have the charge reversed, I was given the runaround and have yet to see the charge removed from my credit card. Very shady customer service. Do NOT give out your credit card information to Rodan + Fields.
I started using the Reverse Line for Melasma. Not only has it cleared up 75% of my melasma, but my whole face looks healthier. I've had to call their customer service a few times for different things (I've continued to use other products that I'm happy with) and they have always been very professional and easy to talk to. I've returned a product and it was simple and I was refunded immediately.
The Dermabrasion paste is amazing and makes your skin so soft! I am 45 yrs old and use their products for fine lines and have found they work wonderfully. Have tried many other companies and products and these work great for me.
Experienced major results. Cystic acne and blackheads are gone. Lashes are extremely long. No more dark circles. No more crepe like skin thanks to the body lotion. I’ve never seen my skin better. 100% worth every penny.
My daughter bought this very expensive skincare set for me for Christmas. I started using it on December 28th. The first day it tingled and I thought it was just working somehow. The instructions said to use once every other day increasing to twice a day. After the first week my skin was still not tolerating it. I never increased the frequency and just used it every other day. Finally, on January 17th I realized it was damaging my skin. My face hurt all of the time. I called R&F and on the phone they sounded sympathetic. They took all of my info and said someone would get back to me. I asked them to swap out my product for the Soothe line in the hopes that it would be a better match for my skin and that I wouldn’t have to tell my daughter that her gift was burning my face.
Today I received an email with their response. They basically repeated instructions on how to use it and told me to go to my doctor if I was having a problem with it. Not at all the customer service expected or promised by this organization. So I told my daughter about it and she is getting her money back (I hope). I’m not sure it the Soothe product would have worked or not. Based upon this interaction with them they aren’t getting any of my money!
Don’t waste your money! I purchased Active Hydration for circles and darkness under eyes product. Paid $70.00 for a little tube. I follow the directions and product does not work at all. I didn’t even bother to complain and get my money back. Simply I won’t ever purchase this product again. Totally waste of money!
I have been pretty happy with these products but what prompted me to write a review was the customer service. FedEx lost my shipment. I contacted R+F after hours via e-mail to let them know. (I did include tracking number and order number.) Early the next morning I received a response saying they were replacing the lost order! I expected they would want to be reimbursed by FedEx first or something. I received a follow-up personal e-mail letting me know it had shipped. My replacement order arrived very quickly. I was very impressed. Customer service like this will keep me a loyal customer.
Rodan and Fields has the worst customer service of any business that I have dealt with. Completely rude, and I would say on the border of being unethical with their business practices. I would never recommend their products to anyone!! There are plenty of other quality skin care lines on the market that offer great customer service and you don’t have to deal with a business that puts themselves over the customer!
First for the amount of money this company charges for their products their packaging could be improved. The jars that the moisturizers come in are very poorly made. The lid on my day cream broke after a few weeks of using it and the cream dried out. Second their PC Perks account is a joke. For $19.95 you can join and receive free shipping on discounts on future orders. Of course you then are put on a quarterly shipment plan where the same products are automatically shipped to you.
If you don't want the products you have to go in and manually change the shipping date or you will receive your last order again. If you receive the products and do not want them you have to ship them back to the company at your expense and patiently wait for them to refund your money. I have tried other facial regimens from other companies and they worked just as well for me as the Rodan + Fields. Therefore no need to pay a lot of money. I will not be ordering from this company again.
I would not recommend this company or these products to anyone! I tried Lash Boost and was told after having a severe reaction to keep trying it. After I kept trying it and continued to have a reaction, I called to complain and was told a supervisor would call me back for a refund. They never called me back and I lost a $150. I also bought the Bright Eye Complex and had no results!
I received an order and emailed RF customer service asking if I could return and cancel my membership. I received a reply confirming membership cancellation and instructions on a return which would give me a full refund minus shipping. I returned it by FedEx and received confirmation that they received it two days later. Waited TWO weeks. No refund so I disputed the charge with my credit card company. They responded to the dispute that I never contacted them to inquire about a return, still had an active membership, and said that they never received the product back! All lies!
I have the email chain with my membership cancellation confirmation as well as them informing me that I could return it for a refund and I have the FedEx tracking receipt confirming delivery back to them! So they got their product back but also want their money! They stated they keep very good customer service records and I never contacted them about returning the product! What?!? Not good records at all since I have the whole chain of emails still which I will be sending into my credit card company showing them how fraudulent they are! Buyer beware! I also filed a complaint with the BBB and will consult our attorney if need be. They scammed the wrong person.
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