Rodan + Fields Reviews

The 2 stars are only because most of the products I have used are great but Not only are the products expensive the website makes it impossible to make an order without throwing my phone. Ridiculous popups and multiple change your password. I am very close to never ordering again.

If I could give them a 0 I would. Worst customer service. I have been using their products for over 5 years and I spend about $300 every 3 months... I have an automatic subscription and when I reviewed my order it had my products at a discount along with a gift with purchase. Little did I know that because my order shipped a couple of days after the promo I was charged full price without any promo.

This is the worst online company I have ever used. I have been a customer for years and it has progressively become more and more difficult to login and order product. Not worth my time. If I'm going to spends hundreds of dollars on skin care products, I'll go to a much more customer friendly company where I can easily order product, without the struggle of accessing my account. I highly recommend AlumierMD. Great products and very user and customer friendly. Would really like to be able to give zero stars.

Awful customer service. Besides the high price point for small amounts of product, I encountered very poor customer service/satisfaction after they botched the shipment of an order. I spent hours tracking the package and authorizing an investigation into the matter through USPS. R+F took no accountability for their error and ran the communication in circles to avoid answers. I have no product, I canceled my account and I wish I could invoice them for the time I spent on the matter.

Be sure to double check that the total price provided is the actual price you pay! I placed my third order with the company this morning at 9:03. The total amount due was $87, with a discount code provided to me via email one day prior. I paid using Apple Pay for $87. When I checked my account, I noticed that I was charged $114. I called customer service at 9:04 and was told I was not able to use the discount code provided so it had been removed. I explained that the code had been provided to me via email the day before and that the system allowed me to enter the discount code and gave me a total price of $87. I explained that I was not aware of the charge being $114 until after checking out.

My wife canceled her subscription 5 years ago and even with an expired credit card, they somehow were able to keep charging my wife’s replacement credit card. They refuse to make it right and refund for a service and products that she has not received in years.

Haven’t been able to log into my account pretty much this whole year. When calling customer support I am on hold forever and never get anyone to answer. Months ago they say they will help me and get my account fixed and they still haven’t. Changed my email because they said that would fix it and no, still can’t log in. Very frustrating they won’t help.

I ordered for my teen daughter. Way too strong for her face. Ended up at the dermatologist. Returned the product line within the month of buying. They say they never received my return and refuse to refund.

Make no mistake Rodan + Fields is 100% a pyramid ponzu scheme who has stolen a lot of money from myself & others as documented in one if their class action suits. I launched a full marketing plan that I could literally track views and actions. They told me one post violated (out of hundreds) their standards as an excuse to shut my website down on a total of 4 times but 3 of those times were when I was trying to do it full time because of my rapid decline in health. One of those times I received around $500-$600 then I paid attention the next time and noticed my whole marketing plan (Pinterest, Instagram, Facebook, tiktok etc) deferred back to their homepage when the link was my website link. After that I would see the posts shared with my webpage that re-routed to theirs. The legal team is an absolute joke and discriminated against me as a person who is disabled and unable to work.

After multiple calls confirming deactivation of account, the company charged me $1300 and customer service was unable to help. My credit card was wrongly charged without my knowledge. Requested refund from merchant but no response.