Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,309,661 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 22, 2023
I have been using R+F products for over 5 years and have had amazing results. I'm 68 years old and my skin looks better than it did when I started using these products. The products I was using before R+F were coming from a Dermatologist office and did nothing to improve my skin. I order on a regular basis. I have never had a problem with customer service. Over the last 5 years I have spoken with them once and they were very pleasant. I have nothing bad to say about this company.
Reviewed July 19, 2023
I used to use Rodan & Fields. My account was charged for products I didn't purchase/order. It was shipped to someone else. I had to wait 5 business days to get my money back. I was understanding the first time, and asked my account and all of my information be deleted from their company. IT KEEPS HAPPENING $200 & $300, etc. They continue to keep my info on file and my account is charged. They take their time refunding and do nothing to rectify the problem. Regardless of what they tell you, YOUR FINANCIAL INFORMATION IS NOT SAFE! It's so inconvenient dealing with unauthorized charges, I wish someone had warned me.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed July 16, 2023
There was a settlement for the class action suit for the LASH BOOST, which ruined my lashes (which have yet to be the same, 2 years later) YET THE SUIT IS A JOKE. Case No. ** Scherr vs Rodan and Fields is a lie, you can only use the voucher to purchase more R & F's products, which was so disturbing and a slap in the face thinking that I would use this company's products when one of them ruined my lashes... Why would anyone in their right mind use a company which has been sued for really bad product performance? I guess people have zero boundaries!!! I have found excellent products (much better) elsewhere and for less! What I'm saying is I've just lost the $250.00 reimbursement for the suit since I will never purchase any of R & F's products again!!!!
Reviewed Feb. 15, 2023
I got talked into purchasing this overly expensive skincare set by a super excited "executive" at R+F. A few days into using the products as directed, my skin became red and inflamed. When I requested info on how to return and get a refund, I was told this was "normal" and that it was the products working and that my skin would heal and start to "glow." As my skin got worse, and I now had a rash on a large portion of my face, I stopped using the products. When I spoke to the consultant who sold it to me she instructed me to only use 1 product at a time until my skin "got used to" the products.
I soon found out the R+F "executive" has ZERO cosmetology or dermatology training and was, in fact just a housewife with no skincare knowledge - who was acting like she knew about skincare. When I asked about ingredients that could be causing my issue, it became immediately apparent that this R+F "executive" had ZERO knowledge regarding any of the ingredients contained in the products she was peddling. By the time I got done screwing around with this uninformed "expert" my 60-day window had just expired for my refund - I threw the entire regimen in the trash along with the over $300 I spent.
Reviewed Nov. 18, 2022
A scam to get you to use overpriced products. Normally you get prompted, but they set minimums for what you can order and you have to constantly deal with the membership, you can't cancel an order and they make you pay for shipping. I've ALWAYS been prompted to confirm the cycle order every few months, and this time I just got an order confirmation for an order I did not place. I'm livid. I've only tried a couple products, liked one a lot and was waiting for a sale for the one item but I'm done after this. I will be cancelling IMMEDIATELY once I handle this **. DO NOT WASTE YOUR TIME OR YOUR MONEY. Many other better products for a better price out there.
Reviewed Sept. 1, 2022
I was sent an auto ship product, returned it via my consultant since I didn't authorize the order. Didn't see the credit come through on my credit card so disputed the charge since item was already returned. Called company since I never received refund. R+F told me they will not refund my money even though I returned the item because I disputed the charge on my credit card. So now I'm out the amount and also do not have the product. I was a loyal customer before this incident but now will never buy anything else from them.
Reviewed Jan. 20, 2022
I decided to spend money on the dual intensive acne treatment. Well unbeknownst to me after I applied it to my face I wake up and I have a rash completely covering my whole face going on in my ears. Now as the days continued the rash is continued completely down my chest so their product is not safe for anyone. I don't have sensitive skin. I don't have stuff that I can't use because of very fair sensitive skin but this stuff is horrible and has wrecked my skin and my whole body!
Reviewed Nov. 30, 2021
I use to order this all the time. Now I bought 1/4 the size for more money. Ripped off. I paid 130. For triple the size which is what I thought I was ordering. Not nice to do to hard working people. Never again.
Reviewed Aug. 31, 2021
I ordered several products from Rodan + Fields and was disappointed with the products, I felt they were overpriced and did nothing more for my skin than what I could buy at the drugstore. I canceled any further auto-shipments with the consultant. The company shipped all products out again. I returned all of the products back to the consultant. I had to go through multiple people at Rodan + Fields, who was very rude and wanted to make a sale, nothing more. Even though my products were returned I had to dispute all charges through my bank to get my money back. Think twice before ever ordering from this company! There is nothing special about what they sell! Buyer BeWare!
Reviewed Dec. 29, 2020
My acne went from mild to severe all thanks to unblemish regimen. I broke out very bad all over my face - even after 2 months I was not seeing any difference but it kept getting worse, the consultant kept saying it’s part of the purging phase and tried to sell more products. She had someone else higher up review my pictures but honestly they did not help. They have very vague explanation. Finally I gave up went to a dermatologist and she told me to stop the products as I was breaking out.
While the ingredients themselves are really good for acne on paper, it doesn’t really work well on everyone’s skin. I used to get like 1-2 pimples a month but on using this regimen I broke out every day and had huge cystic pimples at the end of 2 months. Now I have ugly dark pimple marks all over my face. My advice: if you are ok spending on R&F products, please consult a doctor before proceeding. Maybe it works for some. It did not work for me and honestly the consultants can only help you to a certain extent. Only good thing that came out of this: I found a good dermatologist extremely knowledgeable and am getting the treatment. Guess it will take some time for the marks to heal. These products were not worth the hype and I curse myself everyday for even giving it a shot!!!
Rodan + Fields Company Information
- Company Name:
- Rodan + Fields
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.