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A scam to get you to use overpriced products. Normally you get prompted, but they set minimums for what you can order and you have to constantly deal with the membership, you can't cancel an order and they make you pay for shipping. I've ALWAYS been prompted to confirm the cycle order every few months, and this time I just got an order confirmation for an order I did not place. I'm livid. I've only tried a couple products, liked one a lot and was waiting for a sale for the one item but I'm done after this. I will be cancelling IMMEDIATELY once I handle this **. DO NOT WASTE YOUR TIME OR YOUR MONEY. Many other better products for a better price out there.
I was sent an auto ship product, returned it via my consultant since I didn't authorize the order. Didn't see the credit come through on my credit card so disputed the charge since item was already returned. Called company since I never received refund. R+F told me they will not refund my money even though I returned the item because I disputed the charge on my credit card. So now I'm out the amount and also do not have the product. I was a loyal customer before this incident but now will never buy anything else from them.
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I decided to spend money on the dual intensive acne treatment. Well unbeknownst to me after I applied it to my face I wake up and I have a rash completely covering my whole face going on in my ears. Now as the days continued the rash is continued completely down my chest so their product is not safe for anyone. I don't have sensitive skin. I don't have stuff that I can't use because of very fair sensitive skin but this stuff is horrible and has wrecked my skin and my whole body!
I use to order this all the time. Now I bought 1/4 the size for more money. Ripped off. I paid 130. For triple the size which is what I thought I was ordering. Not nice to do to hard working people. Never again.
I ordered several products from Rodan + Fields and was disappointed with the products, I felt they were overpriced and did nothing more for my skin than what I could buy at the drugstore. I canceled any further auto-shipments with the consultant. The company shipped all products out again. I returned all of the products back to the consultant. I had to go through multiple people at Rodan + Fields, who was very rude and wanted to make a sale, nothing more. Even though my products were returned I had to dispute all charges through my bank to get my money back. Think twice before ever ordering from this company! There is nothing special about what they sell! Buyer BeWare!
My acne went from mild to severe all thanks to unblemish regimen. I broke out very bad all over my face - even after 2 months I was not seeing any difference but it kept getting worse, the consultant kept saying it’s part of the purging phase and tried to sell more products. She had someone else higher up review my pictures but honestly they did not help. They have very vague explanation. Finally I gave up went to a dermatologist and she told me to stop the products as I was breaking out.
While the ingredients themselves are really good for acne on paper, it doesn’t really work well on everyone’s skin. I used to get like 1-2 pimples a month but on using this regimen I broke out every day and had huge cystic pimples at the end of 2 months. Now I have ugly dark pimple marks all over my face. My advice: if you are ok spending on R&F products, please consult a doctor before proceeding. Maybe it works for some. It did not work for me and honestly the consultants can only help you to a certain extent. Only good thing that came out of this: I found a good dermatologist extremely knowledgeable and am getting the treatment. Guess it will take some time for the marks to heal. These products were not worth the hype and I curse myself everyday for even giving it a shot!!!
Honestly, I don't have any issue with their products, but I don't feel the products live up to the hype; and I don't feel they are good enough to support a company with poor customer service who doesn't stand behind their word. I received an email from R+F that the special which included a bonus product had run out, so I would be substituted a different item. When the substitute bonus item was not listed in my order confirmation, I emailed to inquire about it, and the response was a "confirmation" that I would get the product and instructed me to email back if it did not show up in my package. It was not in my package, so I emailed back as instructed. The reply stated I did not qualify for the bonus item. I emailed them and stated my concern that they had told me twice I would get the product. I was told since I purchased a bundle, I would not get the free product.
I emailed again and stated that they shouldn't have told me twice I would get it, if I didn't qualify for it. Their response again did not address my concern. Just reiterated I wouldn't get it. I feel their customer service is very poor to not stand behind their word. I honestly don't care about the free product - if they had just told me it ran out before I purchased it, that would have been fine. They should never have sent me two emails stating I would get it, if they didn't intend to stand behind their word.
I have tried all the products other reviewers have claimed work better or are less money and let me say, for the cost of each product, I am saving tons of money and am less stressed out using Rodan and Fields' products. The R + F products are so kind to my skin, work under year as it was a mess (took me 20 years for my skin to look bad, so that's fast), and no more guessing. I can just shop and go. It's awesome.
The consultant is the key to buying and using this product. They are highly trained and with the dermatologists creating the products, not just a company that sells tons of other products, it is very effective. I could refute every reviewer by just commenting on their review that they weren't happy for one reason or another but this site does not provide comments or help for them. I do not sell R + F, but if I did, I would be especially helpful to my customers, just like my consultant is to me. If you don't like your consultant, get a better one. That's my advice. AND, it is NOT a pyramid scheme, people; do your research. Love Rodan and Fields and their products as my skin is the best it has ever been.
Wow! Received the eyelash boost as a gift and absolutely love it. I had very few, short, thin Asian eyelashes and after a short time, they are full and long. Who knew? And as with so many “seniors”, my eyebrows ended halfway across. Now they are like my eyebrows as a young woman. Thick, lush and all the way to the end of my eyes. I see a lot of negative comments, but my experience with this particular product is wonderful.
This MLM is a scam! I ordered $300 worth of product, tried to cancel within 24 hours and they would not cancel my order even though it has not even shipped yet! Said I had to receive items and pay for the return shipping. I asked to just cancel my order so NOBODY pays for shipping. They won't pull the order, guess it's a cool way to get more $$ from their overly priced gimmick junk anyways!. I am so done with this ridiculously high priced MLM Scam of a business! The high pressure sales drive me nuts, but their return/cancellation policy is ridiculous!
Rodan + Fields Company Information
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