Mayo Clinic Reviews

I was prescribed a medication and he not only slept thru the night for the first time, but he was a completely different child. Words can't express how grateful I am. When it comes to getting care for my loved ones, I want an expert and I found one here. This has been so hard to deal with and I have so much relief to know my son is with the best hands possible.

Shortly after my father's diagnosis, a very grim prognosis was given but the doctors said there is treatment if it's diagnosed early. Unfortunately, we were too late. My father passed away exactly two weeks after receiving his diagnosis. It was a diagnosis that the UW VA should have made years prior. It only took Mayo 48 hours and unfortunately, my father was not the first case they have seen. My father was a courageous, family oriented, God-fearing man that lived to serve others and he spread so much joy to everyone he met. I have so much gratitude for Mayo simply because they were able to give us answers. My father still lost his life, but I have peace knowing that he finally learned the truth of his disease.

When I told the doctor that I wanted my daughter to stay longer for safety reasons, the doctor threatened me that my insurance wouldn't cover any more and I'd have to pay for it. All the doctor seemed to care about was getting my mentally sick daughter out of there. The doctor seemed to have no care about her safety. I just wanted everyone with mentally ill children to know this before trusting the staff with your child. I did file a complaint with the hospital but I don't know if it will make a difference.

They called me a little more than 2 weeks, on 3/19/24) saying they had set my appointment with Dr. ** for 4/2. As soon as they notified me I booked my plane tickets. Then they called me 1 day later saying they had made a mistake and that the appointment would have to be changed to 4/3. I told them my plane tickets were already purchased (non-refundable), they would not be flexible and keep the original appointment and they told me I would not be meeting with Dr. **, but a nurse instead. I had to change my ticket. I arrived in Phoenix 4/2. My appointment was on 4/3 at 7:45AM. I arrived at least 30 minutes early and checked in. I sat in the waiting room for at least 40 minutes then someone called me up and said I would have to go to the business office.

I did, a gentleman took me into his office and said, I would have to give them a deposit of $5,500 right there, and that my insurance was not accepted. EXCUSE ME?!! $5,500 to see a nurse? Why are you just telling me this now? I was sent to the Patient Experience Office (which aught to tell you something - that they would even need such a place)! The gal (Casi), while nice, was incredibly unhelpful. She said they tried to call and left me vm's (on 4/1 and 4/2) which I didn't return. Funny thing is, when I showed my incoming phone call log to her, she could not explain why nothing was showing.

I asked that provide me with written and visual documentation that these call were made. She flat out refused, saying "this is private documentation of the hospital!" Okay, yeah right. I have documentation from 4/2 giving me a "good-faith" quote that does not say anything about my insurance not being accepted and it was NOWHERE NEAR THAT $5,500!!!! I traveled a total of 1,700 miles, spent two days off of work and incurred expenses. Now they are going to face a legal problem. These people need to be prosecuted for fraud and extortion. Them being world-class, hardly! I pity you if you are traveling to seek treatment from these miscreants. FIND SOMEWHERE ELSE TO GO, THIS PLACE IS EPOCHLY HORRIBLE!!!!

At least 2 of the 3 or 4 phlebotomists were acting very inappropriately, like a night at the comedy club while at least 50 people were waiting. The check-in staff is not the least bit helpful but I suppose they can't be blamed much. They must be sick of it, too. To make matters worse, the schedulers don't consider the ridiculous wait times so patients' choices are to sit there and miss other appointments or to keep those appointments and blow off the blood work. The problem with that though is that Mayo refuses to let patients have blood work done somewhere else.

To be clear...this is not a walk-in lab. It is by appointment only and by 10 a.m. or earlier the back-up and wait times are horrible. There is absolutely NO EXCUSE for this self-created mess. The management should be kicked to the curb and, until this is fixed, scheduling should be adjusted accordingly. I can't believe whoever leads the scheduling group hasn't done so already. That's probably another manager who should be sent packing. Last but not least, if you don't have a big nest egg, go someplace else. Unlike most other clinics, they do not accept Insurance providers' standard payments. Another visit or two and we will have to start paying our balance by credit card and then paying outrageous interest on that balance.

Mid sentence, he leaves the room after having me wait for 37 minutes before! He returns pissed I attained information that's for "** people only". He stated once again "I can't help you, go back to your neurologist in MPLS"!! Emphasized that I was misinformed and everything was wrong, all my research was a lie! I called once returning to MPLS, the individual answered the phone saying, that it's on the neurologist to decide who's eligible, etc. Clearly ** don't qualify!! I am searching for representation for this ignominious issue!!

My eye a month later is still in pain and my vision worse. I have to see someone else to see what damage he did. The retinologist who was supposed to come in, never bothered as she was busy planning an event she had. She, like the resident she was supposed to oversee, made me feel that she and he could care less about their patients.

Reviewing your chart or history in advance of seeing you - even for the most rudimentary information? Not done in my case either time I went there. Go elsewhere. Also, I've been to other departments here - it's a factory (as one nurse in Ophthalmology said to me!) where one gets the impression that they are out to make as much money as possible without a care for your health - again, my opinion based on my experiences there.

Mayo gets paid by the number organs the Urologist takes out, Urologist was research Doctor, clinically total unexperienced. Students and residents experience on the patients going to Mayo. As per Harvard University, no procedure on me was indicated. Mayo CEO make $3.47 million a year. The World expects patients to be treated at Mayo Clinic with fairness, respect, honesty, using the newest state-of-the-art medical technology. I underwent a brutal, devastating and disabling unnecessary surgery at that your clinic.

In May 2019, I was looking for a 2nd opinion. A Urologist outside of the Mayo Clinic performed a DRE (digital rectal exam) saying, I would have a very tiny prostate, my PSA of 4.3, "but my real PSA, he said, would in be indeed much higher, because of my tiny prostate". This urologist from outside of Mayo Clinic was recommending a total, radical prostatectomy immediately, I would have mets in my lymph nodes. "life expectancy 6 months". That Urologist did not perform a Bx of my lymph nodes.

On my request, that Urologist agreed to perform an MRI of my pelvis, which is 98% specific and sensitive, before performing a total radical prostatectomy. The MRI is done by professional urologists before the biopsy due to the spread of cancer, bleeding, infection, artifacts etc during the Bx procedure. The MRI of my prostate was negative for cancer, normal in size, no lymph node metastasis! That "experienced Urologist" was not able to palpate a prostate. My PSA spontaneously decreased from 4,3 to 3.7 after sexual abstinence.

Later on, that Urologist, from outside of Mayo, called me, saying "Some people wait for surgery with such a low PSA". It means, biopsy and surgery with such a low PSA of 3.7 on a routine exam, no clinical symptoms, were not indicated. Prostate biopsies can bear major complications, including spread of cancer, infection, pain, bleed etc. Active surveillance would have been indicated in my case.

As per urological publications/books, American College of Urology, a favorable Gleason 7 (3+4), as in was in my case, shows a decreasing PSA, whereas on a unfavorable Gleason 7 (4+3), the PSA goes up. These test results are highly susceptive of a misread of my prostate biopsy. This was later on by a Howard, Boston, Professor, confirmed, who specializes in prostate cancer pathology. He said, I would have had very, very very few Gleason 3+4 cells on my prostate Bx, normal live expectancy.

Results of Pathology slides vary, depending of experience and "politics". Whereas the PSA is a lab test which is less vulnerable to human Error and politics/experience. Only the prostate produces/makes PSA, it is a very specific test. In addition, the technique of the Bx may play a major role in regards of the Bx results. Patients come to Mayo from all over the world in order to be evaluated from the "bottom up", like H&P, physical exam, laboratory tests, MRIs, PET scans etc, not using date from outside of Mayo Clinic, since those date are most often false and unreliable.

Mayo Clinic gave a TV commercial in June 2019, saying it does use Laser treatment instead of radical prostatectomy for diseased/cancer of prostates. My second MRI at Mayo showed a tumor equal or less than 1 cm, which is- per literature, an indication of active surveillance. I made an appointment at Mayo Clinic for a second opinion and was referred to Dr. Robert **, a research urologist at Mayo Clinic. He had lots of open appointments and cancellations as well.

Dr. ** has an assignment at Mayo for research of Incontinence caused by Robotic prostate surgeries. He does only a few surgeries a year and has always "openings". He needs to show a certain number of procedures in order to keep up his surgical skills up and passes the credentialing requirements for robotic prostate surgeries. I learned after the fact, he was "behind" his surgical skills. Patients drop out on him before their scheduled surgical appointments, possible due his poor patient's recommendations. He had only 3 patient evaluations with a rating of 3.7 and worse. Mayo Clinic does not publish patient's negative doctor's evaluations but removes those a.s.a.p from the public records and may pays the publisher to remove those. Mayo Clinic is "Number One" in research, but not in patient care, what is confusing to most patients when entering the Mayo buildings.

It varies in the USA from hospital to hospital. There is no common agreements written "in stone". If a Clinic has Robots, that clinic will recommend surgery, if the clinic has skilled Proton radiation availability, proton radiation will be offered, same applies for laser or immunotherapy.

-Mayo Clinic bought a new robotic surgery machine in 2019. The urologists are kind of "forced" to use that expensive Robot as often as possible. Totally ignoring both, neither doing what is published in the Urology books nor what is good for the patient.

He has some kind of surgical skills in Robotic surgery and needs to keep them up.

He saw me as "weak link", I was by myself at the initial visit etc, who may less likely complain. He said, I would be a "good candidate for surgery" with a solid tumor of 1 cm, no previous pelvic surgeries etc. A good surgical candidate is not an indication for surgery!

Dr. ** was not present and can only go by what the resident documented.

-My initial 12 Prostate Biopsies showed a 3 Gleason 4+3 cells. The remainder were 3+4 or lower. Because the PSA -made by the prostate only- was decreasing from 4.3 (April 2019) to 3.7, my MRI was negative for cancer, normal in size, not tiny. I had no clinical symptoms I was concerned, the Biopsy, taken outside of Mayo, was altered, misread or mixed up with another patient.

I asked Dr. ** several times to repeat the biopsy. He vehemently refused. The reason being, if he would repeat the prostate biopsy and the biopsy result would have been better than original Gleason 4+3 x 3 cells, he would not have had an indication for the "very lucrative, brutal" surgery. He may have lost his license to practice robotic prostate surgery (?)

-Dr. ** knew, should have known or ignored the fact, that 75% of prostate biopsies are false. It means, 75% of prostate biopsies taken before the robotic prostate removal with a Gleason of 4+3, unfavorable Gleason 7, have indeed a Gleason of 3+4, a favorable Gleason 7 or better, taken from tissue after the surgically removed prostate. As it turned out to be in my case. My PSA was 3.7 before Surgery. Surgery on me was not indicated. Those facts are published in American urological books/literature. Not considering the long-term side effects of dementia from the anesthetic Propofol for a surgery lasting > 2 hours. I was promised by the 2nd year Resident "It lasts less than 1 hour".

Immediately after I arrived at the OR, I received an "anti-anxiety pill", which made me extremely sleepy. I was waiting the anesthesiologist to give a "Time Out", but there was none. I remember a resident came by said hello. The surgery was performed by Dr. **, his students and residents. I never allowed or signed any papers, letting students and residents experimenting on me. In addition, Dr. ** did not write the surgical reports, but signed the surgical report written by his resident instead. A very inaccurate report, using nonprofessional medical language and not mentioning the surgical complication that occurred during the lengthy,

The remedy for the pain from damage to the intercostal nerves is to do a nerve block of the nerves damaged.

I reached back out to the doctor at Mayo that had sent me a “canned message” back in 2021 asking if he thought that this had been my problem and if so could he make a recommendation. This was through the patient portal. Within the hour his assistant CALLED ME to set up an hour later to set up a Telemed visit for the NEXT DAY! Wow! When the call came in the first words out of that doctor’s mouth was, “You’ve got 5 minutes!!!” That should have been my first clue that I obviously had bruised his fragile monstrous ego. He poo pooed my idea and began reading off what were in my notes. I told him that they were completely WRONG! Then he began screaming/yelling at me and called me a liar. He really did!

I guess since I have lost count of how many ‘specialists’ I have seen and not one single one of them caught it. Chest tube placement causes nerve damage in 50% of the people that have the procedure. And of those 50% of people 30% still had nerve damage 4 years out! This is something any doctor should have learned in their early years of schooling. It’s not brain surgery!!!! I almost hung up on him but I decided I wasn’t going to let this small minded egotistical man scream over me and call me a liar and I put back on him just like he was putting it on me. Like I said, I was so sick of hurting and sick of these highly educated medical people not able to give me an answer that he just touched a nerve and I was NOT going to get my thoughts be heard.

My husband was in the other part of the house and came to see what all the yelling was about. (We were on speaker phone). He managed to hear my story about the woman I had been assigned to and her going AWOL. I don’t know what the situation with her but it was like I flipped a switch with him and he immediately calmed down and began giving me some options. I couldn’t tell you one thing he suggested as I was DONE being abused and bullied by this doctor. My husband just said to hang up on him. I quickly got off the phone. I read his after visit notes. Lies. Lies, lies. I wouldn’t carry my dog to anybody at Mayo FL!!!!

It is now 3 weeks from when I found my lump. I can’t sleep at night and have terrible anxiety. Three days later they call me and state I have cancer. I ask what do I do now? They tell me my primary care physician needs to make appointments for my breast cancer care. I breakdown, cry and state my primary care doctor has left Mayo. Without my primary care physician I am left to die. I call MCHS Red Wing and ask for a primary care physician, they state all doctors are busy and I will need to wait 10 days just to see a PA. I breakdown and cry. I am crying so hard I am sobbing. I tell the scheduler I have cancer. The scheduler then finds a PA at another MCHS site. I travel to this other site, the next day, and PA then schedules a visit 6 weeks later with the breast clinic in Rochester. This PA leaves a year later and I am without a primary care doctor again.

I speak with my sisters, mother and cousin and at my age (63 years old) I make a Decision to have both breast removed and no reconstructive surgery. I have had too many false positives and too many ultrasound and retesting that I no longer want to go through this stress again. No more mammograms! NO MORE! I meet with the breast cancer doctor along with my husband. I tell them I want both breast removed and I don’t want any plastic surgery. I want to go flat. The doctor and my husband talk me out of it and recommend a lumpectomy. I state NO, I want both breasts removed! They won’t listen to me.

The doctor then scheduled more testing which includes a procedure which pulls tissue out of my left breast with massive bleeding. They tell me the tissue is cancerous. Now my blood has been in contact with cancer cells and is circulating through my body. I go back and state I want both breasts removed. My husband and doctor argue with me that I should have a mastectomy with reconstructive breast surgery. I state I want both breast removed and I want to go flat! No one listens to me. The doctors are listening to my husband while ignoring me. I have a mastectomy with a nipple sparing surgery. Dr ** is awesome and meets with me prior to surgery. Doctors tells me there is no cancer in any lymph nodes and margins are clear. No chemo is needed.

I meet with another doctor who is taking care of my breast cancer treatment after surgery. I am just a number at this hospital, nothing more. She tells me I need to have chemo because I have a 7 percent chance cancer could return. I am so upset I breakdown and cry and state I don’t want chemo and my other doctor told me I wouldn’t have to have it! She insists I do chemo. I do 4 rounds of chemo. It destroys my veins in my feet. It destroys my veins so bad they can’t get an IV into my veins for my reconstructive surgery several months later. My veins are so destroyed I get neuropathy!

My doctor puts me on estrogen blocking drugs. I have serious side effects. Severe depression, changes in personality and osteoporosis. I go back to doctor and state I can’t do these drugs. She then prescribes more drugs. Anti depressants, ** for my osteoporosis etc. I ask doctor if I change my diet, put myself into ketosis and exercise more can I get off the estrogen blocking drugs? She tells me NO. Exercise and diet don’t help, just these drugs, which lower my chance of cancer returning by 8 percent!

I am on my 3rd estrogen blocking drug and start ** infusions, which have serious side effects. The estrogen blocking drugs give me brain fog. I work at a call center and can’t concentrate on my calls. I blank out on calls and can’t remember things. It is effecting my job performance and my relationship with my husband and friends. I cry every day. The drugs have changed my personality. I read an article that estrogen is very important for reducing Alzheimer’s. Women’s Alzheimer’s has skyrocketed. I ask doctor if these drugs are now being linked to Alzheimer’s? She said maybe, a little, but we are more concerned with breast cancer then Alzheimer’s.

I go to Mayo for my annual mammogram on my right breast. The technician demands to do a mammogram on my fake left breast. I tell her NO, she only needs to do my right breast. This is fake. She does it anyway and finds many issues and starts taking many images! She then schedules an ultrasound. My anxiety goes through the roof. I start to cry and state I wanted both breast removed so that I never have to go through this stress again! I tell the ultrasound technician to find my last ultrasound done 6 months ago, after I get an infection in the fake breast. My fake breast is prone to infections and I wish I had just removed both of my breasts so that I don’t have to go through this stress again! They find my last ultrasound and state they are the same, no change.

This was my last straw! I am done with Mayo! I have transferred my care to Healthpartners and I have an oncologist who listens to my concerns. If you are an older woman, like me, remove both breasts and find a doctor that listens to you and doesn’t push drugs and procedures.

1st appointment, went up to checking, no biggie. The ** man (why I say that Is he was the only color man working that day and he needs to be let go) slaps down this joke of a laminated paper with these expression faces in how I am feeling in the urge to urinate, I told him I am not sure between the 2, then he says if I don't know then I will be told to reschedule, I was instantly disappointed right then there, so I tried to contain my emotions, get back and pee in this joke of a funnel measuring device, ok, fine, done this before. Then put in another room and laid down where she scanned my bladder, she said "nothing in my bladder". Ok, so I had been going pee all morning, hard to hold, then knew it wouldn't be long that I would have to do it again, that room with the little funnel then the scan of my bladder. Ok, fine.

Now next appointment 2 hours later. So, here we are in a different department in a different level, asked me to pee in a cup in a major used bathroom, tons of people in and out. Done my business, have cup in hand as I'm carrying my pee around in public up to a desk, right in front of God and everyone. They have it now, along with that other sample earlier, god knows what happened to that sample. Now here we are another couple of hours to see the actual doctor. She did ok, explained options and what not.

I am not sure if they don't read and care on what I had responded to in all of my answers 3 months prior and or medical records and even care to maybe make a video medical call to get everything in check before this day so I'm not just hanging for another freaking 2 months to actually get the problem solved. I waited this long, and was so excited to get my bladder In check and not be bothered by it at work and life. Nope!! Now I have no more time off, thank you very much for wasting my time.

Original review: I am a health care professional and I would state that Mayo Clinic has none. They refused to look at any of my records that I brought including MRI reports, the actual discs and a detailed summary by a neurologist. All they did was to state how important they were and it was the MAYO way. Customer Service supported my less than 15 minute visit stating I was lucky to have any appointment. They refused to look at a critical MRI of the lumbar spine. How can they call themselves a health care center?

Please note that we were willing to wait in line for an appointment, up to a reasonable point. But, instead, we’re basically tossed to the curb like garbage. No human response, no offer for a teleconference visit, no nothing. I guess we are all in the age of poor patient care anymore as this ** Organization has shown us. There is a special place in Hell for you people. Thank you allowing my wife to continue to suffer with no resolution for her symptoms. Hopefully this posting is helpful for others hoping for assistance.

The general surgeon on the floor after she was re-admitted for complications told me it is Mayo Clinic policy NOT to use tools at their disposal that could help - like pain pumps, or even scheduled pain medication. This leaves the patient or their parent/partner having to request pain medicine, wait on a nurse to show up in the room, wait on the nurse to email the doctor, wait on the doctor to consult with the colorectal or other specialty team, wait on a decision, wait on the pharmacy, and then wait for an ineffective dose to be administered, sometimes hours later. It’s been horrific.

On top of that, my daughter laid in bed, naked, with soiled bedding for hours. I changed her myself many times because help took so long to arrive and her skin was damaged already. I bought my own supplies at Target for her. Nothing is offered - not even pillowcases or clean blankets or washcloths - I had to request them each time and consistently felt I was inconveniencing staff with my pleas for basic tools to make my daughter comfortable. She got a UTI while there - unsurprisingly. I sit here as I write this at 2 am listening to her vomit past her NG tube while we have waited more than 30 minutes for a nurse to help us. Go anywhere else but here.

Original Review: Aug. 17, 2023

Been going for years (It's my best option around). Staff seems friendly, but unknowledgeable at times. Rochester is a beautiful city, and overall I think Mayo is a good place. I just wish they weren't so...arrogant(?) Nothing is perfect though.

The phone rang at the appointed time. I was asked for my name and birthdate. The Mayo representative - clearly not a medical professional - announced that Mayo does not accept my insurance (Medicare and United Health Care) and "will not be able to offer an appointment." The treatment I received was cold, completely uncalled for, and disrespectful.

In the first place, why not simply send an email or pick up the phone to let me know right away that the insurance was not acceptable? Time kept marching on while I waited for the phone appointment. And in the second place, how is it that Mayo does not accept Medicare Advantage and United HealthCare? This seems like standard-issue almost universal health coverage. What insurance DO you accept? This has been a horrible experience at a particularly vulnerable time.

No one there cares about anything except the money they get from filling the 12 week schedule. No waitlist, no help, no compassion, no actual healing for those who may actually be dying. Literally: screw this place. I don’t care if they have the best doctors, they are awful to potential patients. The ones scheduled and paying….that’s another story. Healthcare is supposed to be there to fix the ill. They are not.

When I called to speak with a "patient experience" (complaint) person, she was just as rude. You must know your benefits very well...down to the type of blood tests they ordered. Two of my blood tests were deemed "experimental" and insurance company wouldn't pay. I have felt powerless with my Mayo experiences and have never encountered so many rude and insensitive professionals in healthcare. I will say the two providers I saw were fairly kind and respectful but honestly, nothing special. I ended up finding doctors within a 2 hour drive and have felt much better about the care I'm receiving.

I have even referred someone with newly diagnosed Cancer and he was told it would be many weeks before he could be seen. Once you are able to get in the care is excellent. I love how your entire history is in the computer and can be accessed by all your doctors. I am most impressed with the doctors and nursing staff. They just seem to be woefully understaffed for the demographic in Arizona. I would implore the administration to please remedy this situation.

They also claimed to have sent us a denial letter on Dec 14th from their spine center, in response to a referral to the rheumatology department that had not been sent until the 15th. All I can really conclude from all of this is that Mayo doesn't actually want tough cases, they want easy ones so they can inflate their numbers of successes. That, or they simply don't want to treat trans people. Either way, they have no business working with vulnerable populations.

As soon as you finish that question and hit NEXT, you find that you have another 300 words to describe other (related) complaints. I regret not getting advice on the Mayo application process from anyone. Not on what to say but rather on how to say it. Secondly, the primary interviewer steered me in the wrong direction by sending me to Internal Medicine, and it was my fault for agreeing with him. Good luck to all of you, and I'm off to Geisinger or, failing that, Hopkins.

I first took the drive from Spring Hill to Jacksonville (over 3 hour drive) and went to Dr. ** and he thought I had hydrocephalus, which was worrying. I was then contacted by his office (a woman named Andrea) that I needed to go for a scan that could only be done at the Mayo Clinic. They told me that I needed to come immediately because they thought I could die. We were told that it was covered by insurance and to be there the next morning.

With traffic, it ended up being a round trip of 7 hours for a normal 15 minute scan that I could have done in my hometown of Spring Hill. After the exam, I was referred to Dr. **, who is amazing. She diagnosed me with the proper diagnosis of pseudotumor cerebri and ways to work on a remedy to the situation. After seeing her, I see a massive charge for the scan I did at Mayo Clinic that day.

I called Mayo Clinic several times asking for a resolution because we were misinformed by them that: 1) I might die if I don't get the scan and 2) Insurance covered this procedure. I don't work, I can't take care of myself, and rely on family to help me due to my condition... so seeing this charge was absurd. Getting there wasn't cheap either, so not only do I get billed in full for that scan, I needed to pay for expenses to get there and back for THEIR error. I repeatedly contacted them and tried to tell them my story several times only to be ignored and referred to the credit agency that my bill was sent to.

The worst part of it all: I can't see Dr. ** to treat me because of this billing discrepancy. I've been told that unless I pay my nearly $3000 outstanding balance, I can't be an active patient there. I did nothing wrong and I'm being screwed over by a company that rather spend countless dollars on advertising telling people how great they are instead of dealing with their errors. I also loved how the Mayo Clinic was in network and was covered by insurance but was barely covered at all for visits as well (deductible was met). To the public: if you're looking for a clinic to go to, DO NOT GO HERE. I'm hoping with my public review, I can finally get some resolution with this because I've been getting the cold shoulder from the Mayo Clinic for a couple years now and I'm still desperate to see Dr. ** about my condition. Thanks.

Gordon **

2023 UPDATE: The master surgeon who said, "Don't ask questions as you must trust your physician's every word." His special reverse prosthetic screws failed after 2 years due to his not being able to properly secure the baseplate on a even surface. Don't you have a jig for your drill so you mill a flat surface? Avoid this surgeon, he has a big ego and cannot fulfill his own expectations. Look at the photo of my failed screws. Now, I must have another surgery to fix this surgeon's mistakes. Don't make the same mistake I did!

I would highly highly recommend the Mayo Clinic because they've been nothing but good things for me since I've been here. They've done nothing but try to help me the best they can and I feel great at 55. I'm probably going to be leaving today or tomorrow. They want to get me out tomorrow but some issues came up with some equipment I need before I can go home but other than that that's the only complaint that I have which is minuscule. The nursing staff is impeccable. The doctors are remarkable and I would recommend them to anyone who has a problem.

But we were dazzled by Mayo's excellent intake paperwork, appointments and phone responses -- everything that wraps around Mayo's care. Care: Although the surgery room was impressive, according to my husband, St Mary's hospital felt antiquated and the staff were not able to address my husband's needs during his recovery. One year post surgery the surgeon confirmed that the surgery had been successful and end of story. My husband's neuropathy continues. AND, post-surgery my husband's memory began to fail and has not improved significantly. There are scientific papers on inflammation of the brain post-surgeries. During follow-up conversations, those at Mayo said they had not heard of such a thing.

We returned to Mayo for Neurological testing with the hopes of having a doctor follow my husband and provide treatment. After a week of prodding and poking, the Neurologist provided us with a summary of his diagnosis. When we asked what the next steps would be with him, he looked surprised. He said he was merely there to advise, not to treat, and to return to our PCP for care. What?! Why would we go there if not for treatment? I know there are extraordinary things that come from Mayo Clinic's doctors, research and care. We unfortunately will unlikely return because of our experience there.

RP

We waited, thinking the next person would be more reasonable, since we had followed the instructions given in the packet, but we were mistaken. It seemed all in charge of allowing entrance to the building, knew nothing about the medical exemption. We were escorted out of the building. We called the "Patient Experience" department. They told us we needed to present the medical exemption, prior to the appointment. We read the "packet" medical exemption information which clearly stated to "bring the medical mask exemption with us".

After driving a day to get to the Mayo Clinic in Rochester, we have decided not to return, even if this is the only place to get treatment, ABSOLUTELY NO ONE DESERVES TO BE TREATED LIKE THIS! The message playing, while I was on hold, stated the Mayo Clinic puts their customer needs as the most important. This is clearly not our experience. As we got back on the bus, the driver let us know there have been several others, who have done exactly what the instructions stated, and were also expelled from the clinic. We don't trust anything they say, once being treated this way, while being so ill.

Finally, she returned with an apology and advice that I continue treatment with my current urologist. I said I don't understand. I repeated that they had run out of ideas and did not offer the procedure I was interested in. The woman went on to explain that they are very busy and cannot help everyone. Needless to say, I got very angry and went off on her for getting my hopes up. I sat down on the couch and cried afterward. I wasn't expecting them to get me in the next day to do the procedure. I just wanted an appointment for a consultation and couldn't even get that. Do yourself a favor and don't waste your time with this place. Don't know what kind of place that turns away someone in obvious pain. Oh yes, the Mayo clinic does.

My condition is an extremely rare case, and I have not been able to find a specialist who would have experience with treating post-surgery patients like me. I was hoping to get some help from Mayo Clinic, and, specifically, from the DOCTORS Who Had Provided Their Consultations Prior To My Surgery. Despite my multiple calls to Mayo Clinic (last time in January 2022) I was denied scheduling an appointment with them without any reasonable explanation. What’s more, the clinic falsely claims that somehow they already have all the recent lab test results without me sending these to them.

I explained to them that I was very much willing to wait for as long as needed – a month, a year, whatever. What’s more, the clinic falsely claims that somehow they already have all the recent lab test results without me sending these to them. The Mayo clinic denies me any help despite me being their patient in fact in the past, and despite their website stating anyone can make an appointment with them and seek their help.

Mayo Clinic ER Jacksonville treated my wife's extreme pain, numbness, neck stiffness, immobility, vomiting, etc from a Lumbar Puncture like a nuisance to them. That's after we spent all day chasing down her physician through terrible customer service reps or assistants who wanted to blame her for everything. It was clear what they wanted was to make their job as easy as possible by trying to discourage care even when it's the very thing they told us to watch for and contact that immediately so that they could do a certain procedure to resolve the issue. They also gave us wrong instructions at first, then later blamed us for following the given instructions.

After over 24hrs of call after call after call we finally hear back. We're told to run to the ER, that they called down and that the ER is aware we are coming and we will get the procedure and services we need. We did exactly that, and they outright said they're not going to do that. Just downright refusal. Their nurses walked past my wife wallowing on the floor of the er, vomiting and in agony, even lost bladder control it was so bad. What did Mayo do? Scolded her like a child, told her to get off the floor and quit making a scene, and to sit in a chair despite the fact that sitting up was far worse than lying down. Then asked her if she wanted a towel or something to go dry her pants off. When she's immobile, in agony, vomiting profusely, etc.

Sure, that's why we paid you! To make her feel like she's a nuisance for complications from a procedure Mayo did, for their wrong directions, late response, and either straight up lies about what they'd do when we got to the ER or else the ER lied and said they would and then refused. There is no way to slice it. This hospital system is a total fraud. I'm going to have to call out insurance about them. She literally would have been better off to go to McDonald's for help, she'd at least be able to lie on a bench without being harassed briefly. If they didn't lie to us about how they were going to help we'd have never even gone in and had her spend 8hrs suffering abuse in public for absolutely nothing but scorn from Mayo. 100% of this place belongs in the recycle bin and permanently deleted. I see no reason for it to exist.

Maybe my insurance will consider paying the other ER patients who weren't being seen to either who helped my wife in the lobby far more than any Mayo staff did. Out of their depth, massively overinflated ego and reputation, and literally worse than any no name small town hospital I've ever been to. I can't possibly recommend avoiding them at all costs enough. If someone I could post a review that the whole world could instantly see and embrace and it was crickets and boarded up windows at Mayo tomorrow, I would do it in a heartbeat. For justice. To save lives and stop the travesty that is this place.

But let's be clear, the building isn't guilty of anything. It's their people that are rotten and worthless, under educated, woefully incapable, and with poor social adjustment. I wouldn't want them teaching my kids kindergarten. I don't think any business could ever be a larger disappointment. Congratulations, lifetime achievement award as the biggest letdown to ever exist. Seriously, close your doors. If you care for people, go drive trash trucks for a living and take your trash excuse for services and put them in that garbage where they and you all belong.

His last visit to the Phoenix facility we were told he was extremely ill and they were going to admit him. But since they didn’t have room, they made him sit in the hospital lobby for seven plus hours. I asked if we could leave and go get breakfast and they said no. After 7 hours of sitting in the lobby he was taken to the ER. The month prior to him being admitted we were required to fill out the paperwork for DNR. They did not abide by the paperwork, instead When I arrived at the Mayo Clinic the next day they had done all sorts of things to him to try to save him even though he was a DNR. When I asked them about the DNR they were completely clueless, as though they had no record of the paperwork they required us to submit. He continued to receive medication that would not do anything to help. I requested they send a Palliative care doctor and she agreed what they were doing was unnecessary.

It's too late for My husband, he passed away. But the final topper to the experience was having his death certificate show cause of death as alcoholism. Fortunately we were able to show the Report from the Clinic regarding the hemochromatosis and they agreed to change his cause of death. After the Experience I have to give them one star for treatment he received.

I underwent CT and CT with Contrast and MR and MR with Contrast twice prior which did not yield adequate results. Only one imagining test did, but NOPE....MAYO CLINIC EGOTISTICAL DOCTORS know best. INSURANCE FRAUD? Finally, it is incumbent on meeting the "NEEDS OF THE PATIENT" which is MAYO's Claim to Fame. The patient "SHOULD ALWAYS HAVE A SAY IN THEIR HEALTH CARE PLAN"....Just not at MAYO NUREMBERG CLINIC, Rochester, MN.

This is disgusting behavior. They were told in the ER that she has to be transferred because she (we, even) cannot afford to pay for a stay there and was told clearly that she would be transferred if she needs admission. Then once admitted, we were told she can’t be. Not because she was unstable for transport but because they said that they just don’t as a governor’s decree would have her covered as an in-network. I still insisted because I was told they balance bill (“surprise billing”) but they refused. Now they harass and bully an 82 year old woman who has barely the income to exceed the poverty line and who just survived Covid for the rest of her years? No, clearly “the needs of the patient [do not] come first” at Mayo.

I went to see my primary care doc anyway and he had minimal to say except "Yes, you should see a specialist." I called Mayo back after my doctor's office faxed over the notes from my appointment. I called back for weeks and they couldn't find the notes, hence I still could not make an appointment. About a month later I finally got someone at Mayo to remove the need for a doc referral/notes, but then was told I couldn't make an appointment because they were all booked up for months to come. They suggested I continue to call back to see if anyone had cancelled.

It's now 10 months later and they told me that the department I am trying to see is not accepting new patients. This is AFTER I waited on hold for about 30 minutes (and had been transferred 2 times). It would have been nice for any of the first two people I spoke to had known that the department wasn't accepting new patients as it could have saved me the 30 minutes and a lot of frustration.

That said, I was rightfully frustrated, and let the woman I was speaking to know that and started to explain the history of this issue. She said her notes didn't say that I needed a doctor's referral/notes. That further frustrated me because I know what I was asked to do (hence why I did it) so to try to tell me what I know to be true was not correct simply because it wasn't in her notes was ridiculous. I got more frustrated (never cursing/saying anything inappropriate) and was hung up on. Well, I think she knew I wouldn't be calling back because no way was I going to wait another 30 minutes on the phone. Absolutely atrocious, especially when someone is worried about precancer/cancer. Ten months makes a big difference. I will not be coming back to Mayo. Hello HonorHealth (who got me in within 10 min of calling)!

Unknown to me they were using my hair issue to state me as “delusional?” What professional hospital doesn’t know that one can’t make that diagnosis based on never ruling out things available...as say the hair sample? What an outrage to be told I had Covid yet they were just sneaking around calling family without consent to label me Delusional Parasites as primary reason I was there? I was floored to see that diagnosis. I never had any doctors hint about that. I have learned it’s a top money maker with Medicare. Sooooo...in two weeks I return to have al this stuff checked out to get to bottom of my skin issue. Dr. ** helped to get me in sooner as my body became ridden with marks everywhere. I showed places that were obviously insect stings and lesions with nits.

At my appointment on May 25 a Mayo dermatologist took 15 minutes with me. He had seen the places where the nits were along with the stings where it looked as if it was flesh eating parasites. He did not rule that out. He never did anything but take pictures of my arms and legs ridden with marks ..eaten alive. He did a biopsy on what he choose. I had biopsies done ruing our celiac disease. He didn’t do bloodwork at all? I had post Covid issues? He was referred based on finding out my derm issue. He didn’t talk to me ever again. He ruled me "Delusional Parasites” within 48 hours. He ignored any guidelines to rule out underlying issues. One would have been my Covid... yet no bloodwork. Another would have been why I was there? Unreal. He based it on the prior Mayo visit to ER saying I was delusional. I’m a journalist and fact checker.

Since then I researched why this would be going on so much here. It’s a top money maker based on how complicated people with DP are. Yet I was never treated ...sigh. My take is its fraud across the table. I have returned home and within a month that label had me committed to psych for two days. I was found normal and guess what? I have parasites. I have had them for 7 months. My skin issue is real. I now have to begin the journey of finding out what ones in particular. We are mailing out slides to Johns Hopkins team. My disgust is unreal. There is no accountability either. I tried to get in touch with doctor to beg him to test what needed to be tested. He never talked to me once after that 15 minute “showing”. Medicare paid $7900 for that hour. It's a story I find worth investigating. The poor people who truly are DP need a voice.

The way I was treated only strong people can survive. The ones that who truly suffer take their lives, lose hope and more. I call it “The Decent into Nothingness”. This place ruined my chances to be treated. They write their stories and don’t use facts. This is not the Mayo that used to exist. Had the dermatologist not want top dollar...and actually listen to me. I would have had teams working together and Mayo would have made close to the $100,000 now paid to separate doctors. I have been to 6 places where all have confirmed the parasite issue. They have since found perforated folliculitis, election issues and more. I have Been referred to Rush: and the top dermatologist there because of how complicated my case is. Mayo did nothing. They allowed the doctor to ignore me. They are not the same.

I would be happy to provide further details, I am an RN myself and I can say this is the worst medical care I have ever seen in every department we interacted with. They did NOTHING for my daughter. I have since brought her up to NJ to see her previous endocrinologist and she is doing better and getting better. She picked up problems in the blood work that Mayo clinic did not. I made a formal complaint to the Mayo clinic and their review is that they gave my daughter appropriate care. They did nothing. I would never recommend anyone to this despicable facility.

I reached out to a Dr. Jeffery ** at the MN Mayo Clinic because he was highly recommended with persons having unresolved diagnosis or issues with PPPD. I was reaching out for my son. I emailed Dr. ** on 6/1/21 and have yet to get a response from anyone regarding that email. My son also did an online submitted form with the Mayo Clinic in March of 2021, with no response. After his submittal he received an email that someone would reach out to him within several days.

As of today, he has never received any correspondence at all via email or telephone contacts. He finally called them himself and got the run around about how their process even works at any of their facilities in MN, FL or AZ. If the Mayo Clinic can’t handle the amount of people traffic that are reaching out for medical help, then shut your site down or let people know they aren’t taking any more submittals. When people are reaching out for medical issues, they are reaching out for a reason. We are not reaching to get our cars fixed, we are reaching out for health reasons. Either be on top of it professionally or let people know you can’t help them…pretty simple.

Staff failed to follow up about important scheduling related changes. A serious miscommunication between Mayo Clinic personnel in different offices and also with my referring physician resulted eventually in patient abandonment with the latter. I experienced what I can only describe as fraud by a doctor who went through with a highly expensive telehealth appointment and claimed repeatedly that he made an accurate assessment of my case even though his assistant admitted that he hadn't reviewed everything and they both admitted in writing to not reviewing clear images after Mayo Clinic personnel somehow created poor scans from clear images on my discs. Both doctors were unprepared for the appointment and I was given an inaccurate diagnosis as a result. I know it's inaccurate because I had already received past accurate assessments from other separate specialists who had similar things to say about my case.

The surgeon I was supposed to speak with was also removed from the appointment slot without anyone telling me after I waited approximately two months for the appointment with both specialists, lost the referring doctor after the physician referral line refused to take his written referral and demanded a verbal one, and even even lost work to intermittent nausea from calling in almost daily to check for earlier cancellation appointments because they don't have a wait list. Many staff members were also more focused on the necessity of their own financial assistance program for my case than they were on my symptoms or urgent need for treatment.

Ultimately, after I spoke up about my concerns, the doctor who didn't fully review my scans wouldn't acknowledge the life-threatening symptoms as even possible and refused to mention those symptoms and the fact that they were previously referenced by other specialists in their clinician's note, which they also knew would place me in a situation of being unable to get the various types of help needed to move to Rochester and hit the ground running upon arrival test-wise while waiting for Medicaid approval. Otherwise, self-pay patients are expected to pay a $5,000 deposit even if they're eligible for Medicaid. The doctor acted aggressively and unprofessionally on follow ups. He also showed absolutely no care or concern that I was feeling too sick to take his call and insisted that I had to speak with him out of the blue when he called me rather than schedule a time.

I'm disgusted by the whole experience. It was a huge waste of time and money. I'll now have to waste more to find a surgical team at a different hospital system while hoping and praying that my worsening symptoms don't result in severe debilitation or death because of the delays. I'm also disgusted because all signs pointed to them taking my case and I spent a lot of time researching Rochester and local resources. Even though the doctor said they would take my case during the appointment and in their clinical note, their fraudulent behavior, the miscommunications and their not following through with addressing all of my actual symptoms and situation makes me feel like I wouldn't get the best care possible and that all of the delays and failures were done on purpose to discourage me from becoming a Mayo Clinic patient.

I get home google it, it is for heartburn and I don’t have heartburn, I woke up this morning head still hurting so I called in to the ER, explained my name is Ebony and I was seen there yesterday...instant rudeness, thick attitude, being told like I said, just so unprofessional for a front receptionist to treat anyone in this manner, I then explained to her I understood and that wasn’t my question, I also asked for her name, she immediately put me on hold, never gave her name. I waited every bit of 5 minutes, she picked up, said nothing and put me on hold again.

Finally a guy gets on and introduced himself as Gordon, he wasn’t rude at all, I asked for the name of the person I had just spoken with, he said her name was Ericka, I asked for Ericka's supervisor and was told that information can’t be given out, I asked how can I make a complaint because she was very rude and nasty to me, he stated... The complaint off and gave me #480-342-2651. He then explained to me the very question I asked ‘Ericka’ if there was someone I could speak with about this matter after being told by her pull up my discharge papers, as if it would tell me why I received heartburn medicine for high blood pressure.

I called back just to make sure I had the correct name to report and what do you know, she answers again. I asked if there was a Ericka and was told by her they can give out names of who you speak with. Funny to me because Gordon the team leader gave his name and possibly her name if that was her name. Just wanted to say totally rude and disgusting to me. I don’t know if it’s because I’m not a ** female but I will do her a favor, Ericka that is, and never return. Once I’m shown I’m not welcomed that’s all it takes. Be advised and very aware that your health isn’t priority to all health care providers, I now have to take time out my day a seek medical attention yet again. Father God please help us.

The insurance company has twice asked Mayo for the paperwork. Mayo will not respond. The ENT will not respond. The insurance company has stated that it was/is up to Mayo to retroactively file the correct paperwork. Mayo knows full well they need to get their paperwork in order before performing surgeries! I have already paid at least my portion (with the correct paperwork being filed) of the bill. Now Mayo is sending this to a collection agency.

Even the insurance company is trying to help me, but Mayo has said nothing in over a year (remember, they were supposedly 'looking into it.') I have spoken to them. Written them two letters asking for help. Now I get a letter saying I owe the full amount. How do you fight a dysfunctional and corrupt system? Somebody or department (billing?) (compliance?) at Mayo gave up on this issue and passed it along to the 'collections department.' I will not ever deal with Mayo Health System again. Unfortunately, one of my favorite doctors (unrelated to the surgery) is stuck in the Mayo System. I feel sorry for him.

After doing a CT, they saw the hole in my intestine. They then rushed me to surgery and I now have a 5 inch scar on my abdomen and terrible scar tissue wrapped around my intestines and stomach. I ended up in the hospital almost a month when the original surgery would have had me home after 3-5 days. I then went back for another surgery (same surgeon) and the wound from that surgery still hasn't healed 15 mos. after my surgery. I also got C-Dif while in the hospital (Phoenix).

Looking back, I should have stayed home. I arrived eager to meet my doctor and begin the Mayo process. Unfortunately, my whole experience was over in about 20 minutes. The doctor I met with told me that she didn’t think my problem was endocrine related, although she also admitted she didn’t know what was wrong with me. Rather than referring to other doctors in the Mayo system to do further diagnostic work she said she would run some basic screens for thyroid, diabetes, and a celiac screen (which had all been done by my local doctors prior to my coming to Mayo) - as well as repeat I test I had done just a month before at home that she said was normal for cortisol function.

After that she said I could return home. All of the screens came back normal, yet I haven’t heard again from the doctor even after asking who might I see next to get the bottom of my symptoms. It turns out that Mayo is all hype - no substance. I’ve never met a doctor who was less curious than the one I was assigned, and for all that Mayo likes to brag about patients meeting with a team of physicians to get to the correct diagnosis - well, that’s just myth. Save your money. Find some place to get care where they live up to their own advertising. I for one am still quite ill with no one from Mayo helping us get to the bottom of what’s wrong.

When I complained, Mayo retaliated by permanently banning me from their clinic. So I complained to the state and was told by the MN Dept. of Health (MDH) said that Mayo's actions were "morally wrong," but legal under MN law. They can abandon patients, neglect patients even if they hurt or kill them, and ban patients permanently.

I was told by MDH that Mayo was known for turning away patients and neglecting them; especially if they had gov't insurance like Medicare. When I talked to the Office of the Commissioner of the MN Dept. of Human Services, they told me Mayo is known for arbitrarily banning patients. No one I've met in the last 11 months in MN likes Mayo and I don't blame them. I moved over 2,000 miles and spent money I didn't have for nothing. Stay away from Mayo unless you want to waste your time and money and risk death from neglect. They're horrible. Their ethics really are in the toilet (as doctors outside the Mayo health system have told me).

The most notable finding on this trip was on an abdominal CT scan. I was so disappointed leaving this first time, and even left the place sobbing, because I thought they would find something definite, and give me a diagnosis. But, the plan was for me to return in 1-2 months, after I completed a few more tests at home. The first real problem started here. I tried for 2 months to set up a procedure at home, and after digging further, I learned that Mayo Clinic had refused to send the order form to my surgeon at home (despite us agreeing on doing this). Now, a procedure that should have been done a couple of weeks after leaving Mayo ended up taking 3 months. Apparently Mayo Clinic doesn't want ANYONE else to complete tests/make money but them.

Fast forward to when I returned to Mayo Clinic. Several of the tests/appointments that should have been scheduled, as discussed with my physician previously, were not scheduled. There was also NO follow up about the abnormal CT results, which I thought was one of the main reasons for returning. Additionally, the other providers I consulted with this time were so narrow-minded, and again ONLY looked at the one disease that I was referred for, and ignored everything else. I am a healthcare provider myself, and this was just absurd! I would never do this to my patients. Needless to say, after being here for a full week, which included staying over the weekend, I gained nothing, and left completely disappointed and in tears... yet again.

One last note is how ridiculously concerned they are about contracting COVID-19. They make you sit in the exam room all the way at the far side of the room (which is okay, but a little much). But, there were several providers that would NOT EVEN PERFORM A PHYSICAL EXAM on you or get close to you. It makes you feel like you are already diseased. If you cannot come in close contact with your patients, then why on earth did you become a healthcare provider?!? That is downright NOT acceptable. Again, I would never do that to my patients. I was expecting this to be a place to go when your providers at home cannot figure out your diagnosis. I was VERY wrong. These providers do NOT care about helping you. Do NOT waste your time or money coming here. All you will get is disappointment.

First and foremost he needed to know my rare disease that I figured out no less was Relapsing Polychondritis and often fatal autoimmune disease. This doctor was beyond reckless. He not only didn’t know RP when it was looking straight at him along with over 100 photos. So much was provided by myself. This Dr. Didn’t know anything about RP. Consequently, he took me off all meds and sent me on my way with a ridiculous diagnosis of osteoarthritis and fibromyalgia. No proof of fibro at all. I already knew of this so he did nothing and got me so terribly sick. Because of this it took nearly a year to get back on treatment. I don’t know of the damage he’s caused. I’ve been to the hospital with aneurysms also caused from severe vasculitis. Now they sent me to collections after a year which I refuse to pay. No one there would handle my complaint either. They definitely took time off my life and no I’ll never return.

I went to check out and was told No more information or follow-up was needed and I could leave for home. I live over 3 hours away. After being home for 3 days I called to inquire why no follow-up for my MRI. I was told my MRI WAS SCHEDULED on this day and I missed the appointment on the day I called. I further found out no Pacemaker Rep had been coordinated with the MRI on this date. This is patient neglect as my Oncologist stated my cancer was growing and I needed this MRI before chemotherapy.

Two weeks later and still no appointment. And last night I received an automated call I miss my appointment that I had with my Oncologist, Dr. **. I have lost all confidence in Mayo of Jacksonville, fl. I also think it's in the public interest to know the lack of quality for patient centered care exists at Mayo. My Spouse is a retired Senior Deputy Attorney General for the Governors Office and phone calls will be made to correct this neglectful approach to cancer patients from Mayo.

The audiologist's demeanor was arrogant and rude. He continued to interrupting us. He told us the otolaryngologist (ear doctor) was very particular in choosing his patients and he did not choose us. He might, however, arrange for us to see a physician's assistant. Mayo should have had the courtesy to give us this information with a phone call before we invested in the long trip, boarded our pet and rented a hotel. We said we were disappointed and did not come all this way for a hearing test which we can, and did, already get at home. He suggested we file a complaint with the patient-hospital liaison, which we did. I asked the liaison what the process was in determining which medical staff we were chosen to see. She said it was done by non-medical personnel who answered a yes-no questionnaire. Seems to be an extremely unprofessional practice in assigning doctors (or no doctors as in our case.)

I'm sure absolutely nothing will come out of our complaint. The liaison said we would not be charged for our visit. How generous of them especially because no services were rendered. We left the hospital having had no procedures done, speaking with no doctors, and being badly treated. Take this review to heart. This "wonderful, life saving hospital with a team of experts to help you" is not what it says to be. Find another hospital!

Mayo had extra days approved for me to remain in-patient and took advantage by keeping me there when it was not medically necessary. So they were fired. Coincidently, I met three other transplant patients who had similar experiences with a "Transplant Coordinator" who exaggerated and falsified information to the detriment of each of us (4 former patients). I will never ever risk my life at Mayo Clinic. Run away fast and check out other options first.

I called Mayo again on Nov 26 and again on Dec 16, 2019 and had an hour long three way conversation with Mayo and GEHA. I keep calling Mayo and they say they are working on resubmitting the approval to GEHA. This has been going on more than a year. Their billing department sucks. I, as a patient should have never been involved in provider and insurance billing. I am having bad holidays because of Mayo. I would never go to Mayo again.

Approximately 20 hours after be moved from ICU to a regular hospital room she was sent back to the ICU. What followed was about a 10 day stay in ICU under heavy sedation and with a breathing tube. In a nutshell following the surgery she has had pneumonia, the flu, blood clots which apparently it took them a couple of days to tell us. Additionally she has experienced episodes of mental instability for lack of a different word.

To add to that she has been on tube feedings since the surgery because she is not able to swallow correctly. Still trying to figure out how that happened since she has had no swallowing issues for over 70 years prior to the surgery. The coordination with trying to get my wife into a rehabilitation facility closer to home has been horrible. There have been other issues as well. My wife came into the hospital as a relatively healthy woman that was able to at least walk around the block now has pretty much been bedridden without the ability to swallow.

When we did our research as to where to consider having the surgery it appears Mayo was our best option. US News & World Report rated this hospital as #1 in Arizona and #11 in the country. From our experience with care and staff, with the exception being the nurses, I wonder how much money Mayo paid the magazine for their rating. If anyone out there knows of a good medical lawyer in Arizona I would be extremely grateful. J.S.- Retired Navy Veteran. This is not right and the facility should be held accountable.

So I made the effort to gather all the information they said they needed, (various test results, MRI, Pathology report etc) and sent it FEDEX. After almost two weeks from my first phone call Pam, the appointment secretary finally calls us back to say we couldn't make an appointment. Her reason....not enough doctors. If you aren't going help someone with CANCER why waste two weeks of their precious time waiting and hoping for an appointment when you don't have enough doctors??? So disappointed with the tone and manner of the current Mayo clinic.

I quoted data to them on Heart Transplant recipients' survival rates and was told I was in error. They were surprised to learn that my source for the information was the Mayo Clinic web portal. I never saw the Dr. or another Dr. during the process. I was hospitalized 3 times for heart attacks during the process. Information was never offered and the staff was upset that I had the nerve to ask what was next. Mayo while notified of my hospitalization never wanted the records.

I was put through a Cardiac Stress test that everyone told them would not end well. I passed out in the first 45 seconds of the test and it was stopped. I was told I just didn't try hard enough and a second cardiac stress test was scheduled. I was told this time it would be on a bike not a treadmill so everything would be okay. When I arrived for the stress test, I was told they don't use a bike and that they could tell from my records that I would not have a successful test and they refused the Doctor's orders and would not conduct the test. I will have to check with my insurance, but I am sure they will be billed for the test.

Later that day, I was scheduled for a Right Heart Cath. The Dr. who I had not seen in over 2 months arrived and he was upset because I didn't get to do his stress test. I asked him why he wanted a stress test when there was a recent film from a left heart cath. He was surprised to learn of its existence. You are not sedated for a right heart cath. And yet no results were shared, instead I must return in the morning for the results. This increases billable hours. The other thing Mayo does is to have you arrive early for a visit they call a check in. Insurance is billed for both visits. There is a Copay for only the main visit. I had 5 lab visits and with each they included a random drug test. All drug test were negative and there is nothing random about them.

I had to see a social worker from Mayo and that it was required by my insurance. I learned that was a lie. Yes it was not my insurance that required it. I was also told my Mayo that they were the only facility in Arizona that did Heart Transplants. Banner Tucson. Formerly The University of Arizona Medical Center does in fact do frequent transplants and their record is much better than Mayo and dates back to some of the very first transplants done in the US long before Mayo existed.

I found out about Banner Tucson from my Insurance company and the transplant coordinator they assigned to make sure my procedures are a successful. Yes the insurance company cares more than Mayo about my Health. My insurance company's transplant coordinator told me that even though what I was going through with Mayo was horrific, I should see it through giving me 2 options instead of one. United Healthcare has been outstanding going far beyond my expectations. I will update this review after my 2 appointments with the Dr. Tomorrow if things change.

What if the patient dies..An I'm sorry doesn't not fix it!! I would rather be rolled into a gutter and die there than have to be in any care of the staff at Mayo..I have seen too many mistakes by too many in many departments. The lack of concern and unprofessionalism makes me sick for these people to be in this profession. But as we know most are just there for a pay check and it shows. I only hope one day they are in a position to need care and are treated as poorly and have so many mistakes done with their care. Disgusting hospital and majority of staff.

My main frustration is actually with the billing department - for an institution such as this, that receives many foreign patients who bring in a lot of money - it is both shocking and appalling how poorly it is run and just how unprofessional it is. The billing is by no means transparent and at no point do you get a paper copy itemized bill as one would expect to be the bare minimum. The items on the billing portion of the app disappeared following my visit so it was also impossible to look back at. The Mayo will not provide ANY service without it being paid for beforehand, no matter how small the cost - yet many months after my visit I received a call from a debt collector saying I owed another few thousand?!

This was without any accompanying explanation as to where this additional cost came from. It has been 9 months of going back and forth with the billing dept and STILL trying to get a comprehensive bill. I completely agree with the other comments stating the billing dept and the people in it are either inept... or it is fraudulent and a scam - that is what it is starting to feel like!!!

When I contacted Mayo billing dept regarding the wrong Medicare code on the billing, I was told to contact the coding dept. The coding department would not provide me with the Medicare code that was placed on Dr. **'s order. Coding department told me I had to contact Accounting Services to obtain the billing code. Account Services (Ms. Bridgette ** was very helpful, but stated I need to contact the Billing Department. I informed her the Billing Department (that I had an appointment with just 30 minutes before) was the department to obtain Dr. **'s coding. Basically, this was a run-a-round in order to defeat me from getting the $1,946.00 re-billed through Medicare. I understand this is a practice used by Mayo in order to make more money by billing me full price, rather than settle for the Medicare scheduled payment amount. As far as I'm concerned, this is a scam used for people on Medicare.

I turned to my husband, who had that same look to his face and we both tried not to laugh, as we were both thinking the same thing. He finally said, "I don't ever recall her burping in her sleep, but then again, I'm usually asleep, too. But I'll be sure to try and pay attention." Then a bunch of tests were ordered that would take 4 days to complete. I later cancelled them because I wasn't sure my insurance would cover them on such short notice. I did end up getting the MRI in early Aug. 2019. That is a whole other fiasco. I've had MRI's done before and typically they tell you to inhale deeply, now hold your breath (for several seconds), and now you can breathe.

Well, with this one I was told, "Inhale deeply, now exhale, now hold it (try this at home, really...no air in your lungs and hold it for 17 seconds) and then, now you can breathe." I honestly couldn't go without breathing for that long and my husband was in the room and he later told me he'd tried it and couldn't do it. It literally felt like when you're under water and run out of air and surface, breathing in deeply. My husband later asked me if I realized how many times I was told to do that and I said, "I don't know, like 7?" He said, "More like 20!" Okay, seriously, this is scary. I could've had a heart attack or something following the instructions to a T.

But, because I couldn't NOT BREATHE and it's kind of a natural, automatic response to INHALE within a few seconds of exhaling, I lasted maybe 6-9 seconds. Part of the radiologist's report stated, "Glucagon refused by patient," and "Extensive respiratory motion artifact due to patient drowsiness during the exam, with nearly nondiagnostic post contrast imaging."

First, I don't recall anything about refusing Glucagon and second, I wasn't that drowsy, and third, if it was that bad then maybe they should redo the MRI. They email you questionnaires in your patient portal prior to seeing the specialists and then they don't even look at them. I still have all the "sent" questionnaires with a notation that they've not been viewed yet. So, if they're not going to even look at them, then why bother wasting my time in filling them out?

Then, in mid-July 2019, I went to see a specialist in the endocrinology dept and after telling the doctor of the symptoms I'd been having she arrogantly said, "Oh, you have WAY TOO MANY symptoms for it to be **." (I told my primary care physician about this, he was the one who'd referred me to the Mayo, and his jaw dropped and he said, "What?!" I said, "Yeah, that's how I felt.")

They ended up repeating tests that I'd already had done at my regular endocrinologist, nothing special, and 3 weeks later the endocrinology doctor emailed me in my patient portal, happily reporting that I didn't have what I'd thought that I had and wishing me well! Ummmm, aren't THEY the doctors? Perhaps what I'd thought I'd had I didn't have, but I did (DO) have SOMETHING going on, but they're not looking into it any further. But, nope, they don't care and I was devastated, actually beyond devastated, to the point that my husband came home from work, hours early, to console me.

I actually described to my husband that I felt like I was nothing more than dog crap that they'd just scraped off their shoes, washed it off and was done with me. Bottom line is my husband and I both had such high expectations and it all ended up being a complete waste of time, money and gas as it was over 150 miles one-way to get there.

I personally called the referred doctor's office and spoke with his secretary, as there was no concern on the initial doctor's behalf that I had traveled 7 hours for consolidation of care. Mayo touts “world class care”; “team of experts participating in your medical care”. I found that to be an absolute Untruth! The referral doctor, though he had it explained to him that I was only in town for the week, and have a practice to get back to myself, refused to see me! I feel sad and sorry over this treatment, not to mention how sad and sorry I feel for the “ typical patient”. Mayo is a joke and I will NEVER suggest any patient go there for an evaluation. Actually I would rate ZERO stars but uncertain how to do that. Sincerely — SAD MEDICAL DOCTOR

I was a patient at nephrology for 4 years and the medication they were prescribing me were so bad for kidneys. Some of the medications were used off FDA label (legally they could). Any time you question the foreign trained parrots they would just tell you "the benefits outweigh the risks of the meds"; probably as instructed by their big doctor. If not for ** Mayo nephrology department will go out of business. The meds I was given were so potent they were impossible to stop. I came to a point that I was convinced that I am sick from my medication. Not from a disease. When I looked at my labs on arriving to Mayo, they were fine. Then I realized with time, with each test, each medication, the side effects were mounting from from simple immune symptoms to full blown lupus like symptoms.

I finally chose death over seeing a doctor in Mayo. I read pharmacology of all meds and slowly cutdown almost all except for the blood pressure med. It has been almost two years; my ** battered body has almost recovered and slowly have begun to enjoy life. My family was with me the whole time and I am eternally grateful for them. Time to time I dream the crazy town called Mayo.

I expected to pay my specialist co-pay when I was there but they said I didn't need to. I received a letter from them nearly 2 weeks later telling me that I was scheduled for 2 days worth of testing and that some of the tests I "might" be put to sleep for so I would need someone with me or they wouldn't be able to do them. No one called to schedule these tests and ask if the dates would work for me or if I could have someone else travel there with me for the tests. I had already spoken to the surgeon in Iowa and had decided to go with him. So I went into their portal and cancelled all the tests and send a message to the surgeon that I had taken his advice and selected the other surgeon. A week later I got an e-mail that there was a message in their portal for me. It was an invoice for $436 for a 5 min office visit and the doctor never even touched me.

I went into my insurance company portal and found the claim and it said that the Mayo Clinic is out of network and that I owed $90 and change and this would be applied to my out of network deductible. It indicated that they had to discount the rest as it was out of line for the service performed and went on to say that in Florida there is a statute that says they cannot balance bill for what insurance won't cover. So I went into Mayo's portal and paid the $90 and change and then sent a message stating why and what I paid. They responded a couple days later that they aren't under contract with my insurance company so they don't have to do what they "suggest" and I need to pay the balance.

I contacted my case manager at my insurance company and she forwarded my issue to a new department set up to handle this exact issue. Someone called me from that department and I explained my issue and she again said that they can't balance bill due to the statute in Florida. She said she would get in touch with the hospital and get back to me. She did both and the person she spoke to said that she was aware of the statute and the balance bill was in error and would be credited. I waited several days and checked the portal again and it still said I owed it. I sent another message and the next day (today) I got another response stating they don't have to do what my insurance company says and I need to pay it.

My insurance company has called them again and was told that they are slow and it should be resolved in another week or so. They aren't slow sending me this bills. I am glad I opted to go somewhere else for my surgery. I can't imagine what a pain this would be if it's been this difficult handling an office visit invoice. And $436 is extremely high for any office visit but certainly for one at a "non profit".

I felt absolutely defeated, humiliated and started to cry. He did not flinch as he turned around and stormed out of the room. Did the laws change? Is it legal to do this, before confirming a patient's condition is stable? How do they get away with calling themselves a charitable organization if they discriminate against Medicaid/Medicare insurance carriers? "Do no harm." How can you call yourself a doctor?! You are an Evil little man who has not heard the last from me. Guaranteed.

Arrived for a week long battery of tests and meetings with multiple doctors in the specialties of Internal Medicine, Cardiology, Neurology, Pulmonology, GI, Dermatology and Allergy. Internal Medicine did the coordination with the other specialties after a thorough history and physical. Test were completed to include labs, chest and abdominal X-rays, echo, methacholine challenge, pulmonary function test (PFT), EMG, EEG, visual and coordination tests, skin biopsies, and allergy testing. My past medical records indicated severe reaction with one of my methacholine challenges at the highest level 5/5 (which required hospitalization).

Medical records supplied to Mayo confirmed all the before stated medical complaints and test results by multiple specialist in my hometown area. Prior to Mayo, I was referred to a Rheumatologist at the Froedtert and Medical College in Milwaukee, WI. This Rheumatologist conducted a H&P, looked at my past medical records and had me complete labs and an EMG. The Rheumatologist stated he wanted to diagnose me with Churg-Strauss Syndrome, but the EMG test of my legs didn't indicate much vasculitis. There are 6 criteria for Churg-Strauss. A positive diagnosis is made when a patient has 4 or more of the 6 criteria. I had 4 without the EMG, but the Rheumatologist was reluctant to make a final diagnosis as he stated he didn't want to treat it incorrectly if it was Churg-Strauss, or make me worse if it wasn't. Thus the referral to Mayo.

Mayo reviewed my medical documentation and records, conducted their own battery of tests and had me complete consultations with their specialists. After all consultations and tests, to include a brief EMG, short PFT, and a methacholine challenge stopped at 3/5 I was sent back to the Internal Medicine and Pulmonary Doctors for the finalization of my results. I was informed that I have no pulmonary disease or other signs or symptoms of the past history of medical complaints and was told to stop all but my cardiac medications. The final diagnosis by Mayo was Somatization.

Nine Months later I ended up in the hospital with cardiac, neuro, and pulmonary issues and was diagnosed with Churg-Strauss Syndrome. Was started on Chemotherapy and immunosuppressants that same day. Within 1 month I was doing better and a lot of my past symptoms were improving. Unfortunately, I now have permanent nerve damage of my left arm and hand, and progressive sensory and motor neuro damage to rest of my appendages. The interesting part of the whole Mayo experience was that the doctors thought I was making it all up (somatization) and that I couldn't possibly have Churg-Strauss Syndrome (and I quote) because "I didn't look sick enough".

Don’t let the name fool you. Either you get the care you need, to live a healthy life, or you don’t. In my case, no one went over my records and I was labeled a mental defective. Highly inappropriate and abusive. I have had numerous attempts at treatment here and it always ends the same way. Lack of compassion, lack of understanding, and a brush off from arrogant doctors. Pathetic waste of my time and money. They sure do hound you for collections though!

When I called the Mayo they said Dr ** had a preliminary diagnosis of trigeminal neuralgia. I do not think it’s very professional to come up with a diagnosis without seeing a patient personally. The reason I went to the Mayo is for treatment that others could not provide. Not for Dr ** to read what others have written and then make a telephone diagnosis.

The way I was treated was very unprofessional and uncaring. Oh and if I do have Trigeminal neuralgia.... then I was in the right department with Dr **. After pleading and begging for an appointment at the Mayo I was finally told that if I didn’t cease to call and email that the Mayo would take steps to stop me. I’m fairly sure this means that they will file for a protection order of some kind. Very nice. Thank you Mayo.

Dr. Garrity and staff (notably, Ms. Cheryl **, C.O.A) were exceptionally personable, informative, empathetic, and responsive to all my many inquiries (both pre- and post-op)... and both surgeries were expedient, painless, and thoughtfully administered with the utmost care and consideration. I have had multiple surgeries at the Mayo over the years - spinal, cancer, urological, and now ophthalmological - and have never failed to received the quintessential patient consideration and outcomes: Dr. Garrity continues to uphold and exemplify that stellar standard!

Several days later my Dr informed me that Mayo sent notification stating that they had nothing to add and I didn't need to be seen there. I later learned that Mayo announced that they have basically stopped taking Medicare patients, and that private pay patients are now their preference and priority! Since I have Medicare I assume that was the deciding factor as to not see me. So Mayo has joined the ranks with others who cherry pick and select patients based on the their insurance.

Now Mayo, a so called world renowned leader in state of the art healthcare innovations and unsurpassed quality, has fallen from grace into the snare of greed and profit..The mission and vision apparently has been modified to state All are welcome with the right type of insurance. Government health insurance plans not accepted at most locations. Once again another historical benevolent organization falls to the pressure of the almighty dollar. Your payment source now dictates and determines your eligibility to be seen at Mayo not your health care needs!

They put me through a two-hour psych evaluation, and told me that I was mentally sound and that there was nothing wrong with my mind. It wasn't deteriorating due to Lyme disease in my brain, like I had claimed. They did nothing for my racing heart, I was having severe Panic anxiety that doesn't stop because my mind had been stuck in fight-or-flight-mode and my heart was acting like it was having Lyme carditis type issues. Another doctor approached me and told me that I walked with a gait because... quote unquote "thats just the way God Made Me".

I've never been more insulted and offended in my life the way these people treated me and talk down to me. And lastly I was told that "we don't treat Lyme disease here at Mayo Clinic." And then they sent me home with no answers, and they didn't even start me on my first round of antibiotics. Even though a clinical diagnosis would have been good enough for my first round. Hospitals were more concerned about passing a blood test before they handle antibiotics which in my opinion is very dangerous to play with people's lives like that. So good luck with your visit to Mayo Clinic! I think they're a bunch of ** there, that's my personal opinion. You can tell them all I said so!

My first 8 months of being ill with Lyme and co-infections, I had severe vertigo and I lost my ability to walk. Had to buy myself a wheelchair. I couldn't eat any food... Every time I would ingest food I would instantly vomit it back up. I had a fever that never went away and I would sweat pools of sweat. I would wake up drenched, I never stop sweating. I was sleeping on ice packs because of encephalitis/meningitis in my head located around my cerebellum, the ice packs were the only thing that would numb the burning pain from inflammation. My brain was on fire for eight months. I was in excruciating pain and I was ready to blow my brains out, pain so severe that death seemed like the only logical answer to end the crippling pain and suffering.

Nobody Knows the hell I went through. I know I was sick with more than just Lyme but they refused to test me for other co-infections such as Babesia and Bartonella. It's very sickening that I live in a world that would allow me to just die because they'd rather neglect me than to give me a ** antibiotic to save my life. And if I could sue each and every doctor I've encountered along this horrendous Journey I would. And that is why I have so much spite left inside of me because of how I was done wrong by the medical community. And I will not sleep until Justice is served!

And that is why I advocate so hard for Lyme disease, for the people that are too ill to have a voice. This is why a clinical diagnosis is so important, based on the information I gave them they should have easily been able to treat me with the round of antibiotics. The longer you let Lyme go untreated it will go to your brain and your heart and it will kill you. It's a disgusting medical system we have. Shame on you Mayo Clinic, I would give you zero Stars if I could.

A colleague doctor read us results but was not allowed to give us any advice other than JUST to read the results of cleared test scans; recommends blood pressure to be checked by a hometown care provider. Then we are told that NOTHING else can be done until we are able to talk to our doctor on April 1. We could E-mail him on Patient Portal but there was no guarantee that he would ever see it. At this point I am realizing that there is NO team of doctors that gives second and third opinions like the website says. Please don't be mislead by that information.

The sweet female doctor does show mercy and calls us later to set up an appt for blood pressure issue and pain management. HOWEVER, the pain management appointment is not until April 19!! Then I started e-mailing and handwriting letters to speed up the process and get answers. No return messages yet. March 27--We plead and tell our situation to the receptionist at Pain Management. She was great and arranged for a doctor to "give wiggle room" for a consult on the pain on April 2 (and possibly---but no guarantees on treatment that day). She also said that so many are out of town and they are short-staffed this week. We decided then that we should have NEVER come, but now we are in too deep. Now our trip will exceed two weeks, resulting in extra travel expenses and frustration over the lack of urgency. We also realize that we are yet a small gnat in the large numbers of people needing assistance.

I write this to encourage anyone to FIRST seek medical attention at a large city close to you. DON"T expect Mayo Clinic to be a miracle hope-giving medical institution. It may not be that for you. My expectations were high and now I am on the phone trying to set things up in Memphis and feeling sad about the money and time wasted here. On a positive note: Rochester is a beautiful city!!

Dr. ** sent me to the complaint center and all they wanted to do was try to throw cafeteria vouchers at you is not what I was looking for. I was looking for a answer and never got one. Probably never will. Ryan **.... Everything in the downtown Mayo district area is very expensive, Mayo Clinic I believe are interested in helping people, but are also just as interested as helping the city of Rochester!!!!

Upon later review of my procedural notes, I saw that they had stated that all people involved in the procedure had been introduced to the patient (me) by name and title. This was directly a lie, as that female was not introduced to me and for all I knew, could have been someone they found on the street and put in a lab coat. I would not have agreed to her performing the procedure if I had been asked, but I was never asked. Of course my chart says the opposite. Mayo is a learning hospital so DO NOT expect quality in your surgeries/Procedures and do not expect them to be honest with you in person or on paperwork.

Of course I was immediately concerned about my sutures from this procedure not healing correctly, so I made an appointment to see a doctor right away the next day. After being seen I was told that everything was fine and not to worry. I was more of the opinion that subdermal sutures should have been applied, but since I'm only the patient, my opinion didn't matter.

To nobody's surprise, when I had a doctor remove the sutures a full 10 days later my wound came gaping back open as if nothing had healed at all. It was so deep that simple surface stitches weren't holding the wound together enough for it to start healing (that's what subdermal sutures are for, but again, as a patient my opinion didn't matter). They put steri-strips over it and told me to let it be. It took over a month (supposed to be 7-10 days) to 'heal,' and when I say heal I mean that I now have a large permanent hole punch of scar tissue in my arm that is not only noticeable and ugly, but also uncomfortable and an even bigger threat of skin cancer now than it was in the first place. This causes me daily anxiety and I'm afraid to wear most of my clothes now because of the appearance of my arm. All in all it was a total failure.

When I complained they said they would 'look into it' but later told me that they had done everything to standard and that they wouldn't be doing anything about it. They made no mention of any of my concerns about not being properly informed, etc. as though they weren't even listening when I filed the complaint. This is only one of several examples I have of Mayo's poor service, and I only doctored there for less than 2 years. My life is quantifiably worse for ever having gone to Mayo and I would highly discourage anyone from making the same mistake that I did. Save yourself the time, money, heartache, and frustration, and just go somewhere else.

In November 2018 I received my call to scheduling my annual Medicare Wellness visit; and the 2 appts. were scheduled. Later my visit with the Doctor was denied by Medicare. Needless to say I was surprised by this. Upon inquiry to the billing/claims dept; I was informed that my visit with the nurse was the wellness visit, that Doctor visit was not covered. I mentioned that I had no exam, no PPS or discussion of needs or findings were discussed. Additionally I added that I had not received any advance Beneficiary Notice for this appointment, and that Medicare annual Wellness visit specifically states I would get a PPS when meeting with the doctor. Mayo response, "You have to pay for the bill."

The only thing that I can see has changed is the fact that I now have to pay for a wellness visit with my doctor that has always been covered in the past. I am rethinking any further Wellness visits with Mayo in the future. For those patients who trust Mayo to provide accurate billing, they should look closer as to what is really due and payable. Errors are always in favor of Mayo.

The Mayo is overrated by far. The Brothers are gone now, but they still try to ride on their coat tails. I was misdiagnosed as well. Most of these Drs are either too old and need to retire, or young and just don’t try to figure a harder case out. “Faith-Hope-Science” should NOT be their motto. If someone wants to go and see some pretty art, or have a nice lunch at Victoria’s fine. But if you want to be treated for your illness with dignity and get some answers, do not go to Mayo.

For the same procedure, a doctor can bill using different billing codes and for some of them the insurance company will pay more than for the others. This is where the scam with Mayo comes into play: they will always use the billing code that will bring them the highest return regardless if it’s excluded or not by your insurance company. And if your insurance company denies the claim it will be your responsibility to pay the cost. I apologize for this review to staff and doctors and other people who were nothing but great, but Mayo’s billing practice is a disgrace to their patients and the people who trust them enough to represent them professionally.

As a final note, our financial situation was impacted by my father's illness. The agreement was my mother would pay each month a (low) amount. She did this faithfully for several months and when a time occurred when she knew she wouldn't be able to make a month's payment she contacted them, explained why and that she would do her best to double the due payment the following month. She received a reply stating it wouldn't be necessary because they were regarding the bill as PAID IN FULL. A well-known patient had paid the bill. There are no words to describe this generous gesture.

The were very attentive and caring. We have had some nightmare experiences medically and the Mayo clinic was not. There was always a nurse or doctor close by and willing to accommodate any request we had. It was appreciated. Their response time was fast and decisive. We barely could think when the emergency happened but as soon as we stepped into the clinic someone was willing and able to do a good act. We didnt think that was possible.

The care that I received at Mayo Clinic was above and beyond what I've received at any Hospital. They were very efficient to all my needs. I had no problem getting a doctor to answer any questions or if I needed an aspirin no problem getting a nurse to come right in Mayo Clinic response time with anything was astounding. If you call for a nurse within three minutes was by your bedside. If you need to speak with a doctor within 30 minutes there was one by your bed. Anybody that had major issues they had a response team right there standing by waiting.