Mayo Clinic

Mayo Clinic Reviews

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Overall Rating2.3 out of 5
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Mayo Clinic Reviews

ConsumerAffairs has collected 136 reviews and 652 ratings.

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Reviewed Sept. 14, 2023

I came to the Mayo very sick... I was automatically greeted with such respect. Dr. **, has the sweetest disposition. He made me feel cared for and was willing to help me find solutions to my problems. I had a surgical procedure that resulted in me getting MRSA from the hospital, and then C. Difficle, that went undiagnosed for months. I had to drive 400 miles to find out such simplistic results and the ramifications of long term C.diff. Dr. ** explained in detail, ways to heal from this bacteria. I want to thank Dr. ** for his professional manner, and true empathy. I have recently tested for C.diff again. I don't trust anyone but this incredible doctor, that who could treat this issue better. Thanks again...

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Gregory increased rating by 1 star.
After a positive interaction with Mayo Clinic, Gregory increased their star rating on Aug. 19, 2023.

Updated review: Aug. 19, 2023

Never mind. All actually seems good. Ultimately, I've had way too many good experiences with Mayo Clinic.

Original Review: Aug. 17, 2023

Been going for years (It's my best option around). Staff seems friendly, but unknowledgeable at times. Rochester is a beautiful city, and overall I think Mayo is a good place. I just wish they weren't so...arrogant(?) Nothing is perfect though.

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    Reviewed June 8, 2023

    After 2 misdiagnoses and horrible treatment at 2 different facilities in Washington state, I decided to go to Mayo in Rochester. This was a amazing experience with the kindest staff I’ve ever seen. Doctors are second to none. Nurses were ALL amazing and kind. My treatment was smooth and made as easy as possible. Definitely the best hospital in the world.

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    Reviewed Oct. 16, 2022

    All I can say is the other reviews I don't understand. We've had a grandson that was here with end stage renal disease that they treated and they have been the best hospital that he could have ever gone to. I was sitting on my life's door thinking I wasn't going to make it. When I arrived here I was in really really bad shape. They did surgery on me and took care of me for a week and nurse me back to health. I couldn't have asked for a better team. They're a damn good hospital. Anyone who says different needs to be put in their place. Nothing's perfect. No matter where you go but a lot of times things are what you make them. All I can say is a surgical team that worked on me when my stomach exploded was unbelievable at fixing and they found another problem with my gallbladder. It removed that also so all I can say is I feel better than I felt it a long long time since being here for only one week.

    I would highly highly recommend the Mayo Clinic because they've been nothing but good things for me since I've been here. They've done nothing but try to help me the best they can and I feel great at 55. I'm probably going to be leaving today or tomorrow. They want to get me out tomorrow but some issues came up with some equipment I need before I can go home but other than that that's the only complaint that I have which is minuscule. The nursing staff is impeccable. The doctors are remarkable and I would recommend them to anyone who has a problem.

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    Reviewed Sept. 26, 2023

    Mayo promises to take on patients without diagnosis or without proper care, but they have denied my case on multiple occasions, advising that they “have nothing to add to my treatment plan” and ignoring the fact that I need a diagnosis and have no current treatment plan. Whoever ranked them #1 in USA is really wrong.

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    Reviewed Aug. 27, 2023

    I cannot urge you strongly enough NOT to take your loved one to Mayo Clinic Jacksonville for care. Please please be aware that there are Mayo Clinic-initiated policies in place that make pain management impossible for patients who are suffering. My 23-year-old daughter have a subtotal colectomy at the hospital in August 2023, followed by a blood clot and ileus, an extremely painful condition when the muscles of her newly-resected small bowel stop working.

    The general surgeon on the floor after she was re-admitted for complications told me it is Mayo Clinic policy NOT to use tools at their disposal that could help - like pain pumps, or even scheduled pain medication. This leaves the patient or their parent/partner having to request pain medicine, wait on a nurse to show up in the room, wait on the nurse to email the doctor, wait on the doctor to consult with the colorectal or other specialty team, wait on a decision, wait on the pharmacy, and then wait for an ineffective dose to be administered, sometimes hours later. It’s been horrific.

    On top of that, my daughter laid in bed, naked, with soiled bedding for hours. I changed her myself many times because help took so long to arrive and her skin was damaged already. I bought my own supplies at Target for her. Nothing is offered - not even pillowcases or clean blankets or washcloths - I had to request them each time and consistently felt I was inconveniencing staff with my pleas for basic tools to make my daughter comfortable. She got a UTI while there - unsurprisingly. I sit here as I write this at 2 am listening to her vomit past her NG tube while we have waited more than 30 minutes for a nurse to help us. Go anywhere else but here.

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    Reviewed Aug. 25, 2023

    My husband had one appointment at Mayo Clinic. They could not help him. He passed away 8 months ago, and yet, all this time, I still get letters from Mayo Clinic addressed to him asking for donations. Are people just wallets to you? Stop sending me mail.

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    Reviewed July 22, 2023

    I need an aortic valve replacement, and was recently rejected for a clinical trial because of the anatomy of my heart. My primary care doctor strongly recommended seeking a 2nd opinion from Mayo, and so I made an appointment several weeks ago for an initial teleconference. I provided my medical information, insurance information, and all the other information required prior to the meeting. I received daily reminders from Mayo via text and email, asking me to be sure to have my insurance and medication documents available for the call. I arranged for a nurse relative to attend the call as an advocate.

    The phone rang at the appointed time. I was asked for my name and birthdate. The Mayo representative - clearly not a medical professional - announced that Mayo does not accept my insurance (Medicare and United Health Care) and "will not be able to offer an appointment." The treatment I received was cold, completely uncalled for, and disrespectful.

    In the first place, why not simply send an email or pick up the phone to let me know right away that the insurance was not acceptable? Time kept marching on while I waited for the phone appointment. And in the second place, how is it that Mayo does not accept Medicare Advantage and United HealthCare? This seems like standard-issue almost universal health coverage. What insurance DO you accept? This has been a horrible experience at a particularly vulnerable time.

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    Reviewed July 21, 2023

    My husband was diagnosed with metastatic stomach cancer in May after ending up in the hospital twice with a bleeding ulcer. After numerous tests, scans and office visits they finally set up a treatment plan for this Monday; only to be told the other day that they found another mass (results from a CT scan) and that his treatment for Monday is scheduled but has not been "ok'd" yet. What??? They have dragged their heels and made this and that excuse for two months now, he has advanced, aggressive cancer so the more they delay, the more the cancer is spreading! Yet we are getting continuous phone calls from billing wanting their money (waiting on state for insurance)! Mayo may be great for certain conditions- but if you have cancer, are over 60 and have state funded insurance then I recommend going somewhere else-I wish we could, I am not impressed.

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    Reviewed July 14, 2023

    Getting surgery there for pre-cancerous was the worst experience and the worst day of my life and my son’s life. The nursing staff didn’t have a clue what they were doing. They were very rude, snotty. I sat there for 7 1/2 hours when I was supposed to have an early morning surgery, which was only for an hour. I was lied to numerous times, I kept getting excuse after excuse after excuse. Just plain awful. Do not go there. I had two surgeons and neither one of them would come talk to me after my surgery. Maybe it’s because I was there until 9 o’clock at night. When they said I had a early morning surgery. Awful. Awful place to go. Grass isn’t always greener on the other side. I should’ve stayed where I was.

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