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If it was one doctor I wouldn’t waste my time reviewing but this was 3 out of 4 doctors that we saw. We had an ENT stand between us and our son to do a throat exam. He could have stood in front of my son to do the exam. He didn’t want us to see that we were right about our son not having a gag reflex. He pushed the qtip in so hard that my son had to grab the trash can. Clearly uncalled for. Immunologist ran tests and then left town without telling us that was her plan. My sons labs are way off but they keep saying it’s borderline low. Our doctors at home and at Children’s hospital here have been wonderful. I wish we would have never wasted our time with Mayo!
I've lived with facial pain for five years. Finally after trying many other health care providers I made an appt at the Rochester Mayo. I was told to send records 3 weeks early. I was told I’d see Dr ** In Neurology. When meeting with Dr ** he opened the packet of records I’d sent and asked me “what’s the problem?” He then examined me for five minutes. And checked my reflexes. Then told me I was in the wrong department and needed to see Dr ** in the Dental department. Because I already had a hotel room I was told I could hang out to see if Dr ** had an opening. He did not but Dr ** did call me at home for a telephone interview. Then Dr ** told me he would review my records and do everything he could to help me. I then received a letter declining services.
When I called the Mayo they said Dr ** had a preliminary diagnosis of trigeminal neuralgia. I do not think it’s very professional to come up with a diagnosis without seeing a patient personally. The reason I went to the Mayo is for treatment that others could not provide. Not for Dr ** to read what others have written and then make a telephone diagnosis.
The way I was treated was very unprofessional and uncaring. Oh and if I do have Trigeminal neuralgia.... then I was in the right department with Dr **. After pleading and begging for an appointment at the Mayo I was finally told that if I didn’t cease to call and email that the Mayo would take steps to stop me. I’m fairly sure this means that they will file for a protection order of some kind. Very nice. Thank you Mayo.
Just weeks out from double cataract surgery with the inimitable Dr. James Garrity, M.D. (ophthalmology): Went from extremely nearsighted (for 50+ years) to visual acuity of 20/15 - with distance vision IOL (intraocular lens) implants that provide exceptional clarity from computer to horizon. I do have post-surgery glasses with clear lenses atop a reading power, for occasional use (only for extremely close reading purposes).
Dr. Garrity and staff (notably, Ms. Cheryl **, C.O.A) were exceptionally personable, informative, empathetic, and responsive to all my many inquiries (both pre- and post-op)... and both surgeries were expedient, painless, and thoughtfully administered with the utmost care and consideration. I have had multiple surgeries at the Mayo over the years - spinal, cancer, urological, and now ophthalmological - and have never failed to received the quintessential patient consideration and outcomes: Dr. Garrity continues to uphold and exemplify that stellar standard!
My Experience was very similar to B. of MN. I was asked to send in reports and get a doctor’s referral to the Mayo clinic in Rochester. I called after about a week and was told they needed more reports??? And that they needed the doctor’s referral. (which my doctor had already called in.) They lost it and the reports I sent. My doctors here went to a lot of trouble to send those reports and I had to ask them twice!!! After about my fourth conversation with the dermatology advocate I was given, he finally informed me that I was looking at August as an appointment time... It was the end of April! I called the Mayo Clinic in Jacksonville, and I was given an appointment Within a week or two. They didn’t ask for all the reports/referrals that Minnesota did. What a difference in clinics! If you get no satisfaction in MN., try Jacksonville.
I requested an appointment to review an autoimmune diagnosis. I was given a MR number and access to the patient portal and told all messages would be posted on the portal. I was also told I needed a referral. My primary Dr sent the referral and all documents requested. Over a week later I called Mayo for an update. I was told my referral was being reviewed. Another week passed I called Mayo again for an update. I was told I first needed to be seen by General Internal Medicine and my Dr needed to send another referral for that clinic! At no time was I contacted and no messages were posted in my patient portal. I asked why was I not contacted or notified of these requests? I was told they were busy and behind with sending messages. My Dr sent another referral for Internal Medicine. After another week I called Mayo again and was told my records were still being reviewed.
Several days later my Dr informed me that Mayo sent notification stating that they had nothing to add and I didn't need to be seen there. I later learned that Mayo announced that they have basically stopped taking Medicare patients, and that private pay patients are now their preference and priority! Since I have Medicare I assume that was the deciding factor as to not see me. So Mayo has joined the ranks with others who cherry pick and select patients based on the their insurance.
Now Mayo, a so called world renowned leader in state of the art healthcare innovations and unsurpassed quality, has fallen from grace into the snare of greed and profit..The mission and vision apparently has been modified to state All are welcome with the right type of insurance. Government health insurance plans not accepted at most locations. Once again another historical benevolent organization falls to the pressure of the almighty dollar. Your payment source now dictates and determines your eligibility to be seen at Mayo not your health care needs!
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Yes I went to Mayo Clinic in Rochester Minnesota, eight months into my Lyme disease sickness. After they had booked out three days for me, with a stay in their complimentary hotel room connected to the hospital. They did about two days worth of testing. They saw that I had low cd56 and low cd57. I'm not sure what other results they found, but every time I mentioned Lyme disease and how I pulled three ticks off of me people were silent. They Strip Me Down naked and told me that this somehow was beneficial to testing, and I was screaming at them how horrific this place was and that that's not how you fix Lyme disease.
They put me through a two-hour psych evaluation, and told me that I was mentally sound and that there was nothing wrong with my mind. It wasn't deteriorating due to Lyme disease in my brain, like I had claimed. They did nothing for my racing heart, I was having severe Panic anxiety that doesn't stop because my mind had been stuck in fight-or-flight-mode and my heart was acting like it was having Lyme carditis type issues. Another doctor approached me and told me that I walked with a gait because... quote unquote "thats just the way God Made Me".
I've never been more insulted and offended in my life the way these people treated me and talk down to me. And lastly I was told that "we don't treat Lyme disease here at Mayo Clinic." And then they sent me home with no answers, and they didn't even start me on my first round of antibiotics. Even though a clinical diagnosis would have been good enough for my first round. Hospitals were more concerned about passing a blood test before they handle antibiotics which in my opinion is very dangerous to play with people's lives like that. So good luck with your visit to Mayo Clinic! I think they're a bunch of ** there, that's my personal opinion. You can tell them all I said so!
My first 8 months of being ill with Lyme and co-infections, I had severe vertigo and I lost my ability to walk. Had to buy myself a wheelchair. I couldn't eat any food... Every time I would ingest food I would instantly vomit it back up. I had a fever that never went away and I would sweat pools of sweat. I would wake up drenched, I never stop sweating. I was sleeping on ice packs because of encephalitis/meningitis in my head located around my cerebellum, the ice packs were the only thing that would numb the burning pain from inflammation. My brain was on fire for eight months. I was in excruciating pain and I was ready to blow my brains out, pain so severe that death seemed like the only logical answer to end the crippling pain and suffering.
Nobody Knows the hell I went through. I know I was sick with more than just Lyme but they refused to test me for other co-infections such as Babesia and Bartonella. It's very sickening that I live in a world that would allow me to just die because they'd rather neglect me than to give me a ** antibiotic to save my life. And if I could sue each and every doctor I've encountered along this horrendous Journey I would. And that is why I have so much spite left inside of me because of how I was done wrong by the medical community. And I will not sleep until Justice is served!
And that is why I advocate so hard for Lyme disease, for the people that are too ill to have a voice. This is why a clinical diagnosis is so important, based on the information I gave them they should have easily been able to treat me with the round of antibiotics. The longer you let Lyme go untreated it will go to your brain and your heart and it will kill you. It's a disgusting medical system we have. Shame on you Mayo Clinic, I would give you zero Stars if I could.
How do you spell USELESS; its PA Alisia in the Ortho Department at the Mayo Clinic in Scottsdale. Don't go to the Mayo Clinic with any broken bones or you may end up with this useless person. Terrible experience!!! Has no idea what she is doing; doesn't know answers to basic questions. Keep away from her and the Mayo Clinic. Being a Canadian, I heard such great things about the "Mayo Clinic" but it is sub par based on my experience.
As a current patient of a neurosurgeon, I called and tried to make an appointment to see him again for a follow-up appointment after a lumbar fusion operation five years ago (which he had requested that I do). I spent 45 minutes talking to 4 different people on the phone trying to make an appointment, and they were unable to accomplish that simple task. All I got was obfuscation, delay, and excuses, with absolutely nothing accomplished! Mayo Clinic used to be good at coordinating multiple appts. for out-of-state patients, but not anymore! Instead, they've become incredibly incompetent. Take your business elsewhere, unless you enjoy frustration and having your time wasted.
We were so grateful to get in to Mayo Clinic after our daughter had experienced burning chronic facial pain for months. We thought we understood (and from the misleading website) that tests were performed quickly upon initial check-in and a possible diagnosis and treatment quicker than most medical professionals. Our sweet church family put up the money so we could travel and get the best care possible. After an 11 hour trip from the Memphis area this was the process timeline: March 21--consult with Dr. Doctor informs that he is leaving town but schedules 3 tests that have already been performed in hometown (results were sent to Mayo for him to see). March 22--Husband tries to talk to someone about switching doctors since ours would not be available until April 1 March 26--3 tests performed (MRI MRV Lumbar Puncture).
A colleague doctor read us results but was not allowed to give us any advice other than JUST to read the results of cleared test scans; recommends blood pressure to be checked by a hometown care provider. Then we are told that NOTHING else can be done until we are able to talk to our doctor on April 1. We could E-mail him on Patient Portal but there was no guarantee that he would ever see it. At this point I am realizing that there is NO team of doctors that gives second and third opinions like the website says. Please don't be mislead by that information.
The sweet female doctor does show mercy and calls us later to set up an appt for blood pressure issue and pain management. HOWEVER, the pain management appointment is not until April 19!! Then I started e-mailing and handwriting letters to speed up the process and get answers. No return messages yet. March 27--We plead and tell our situation to the receptionist at Pain Management. She was great and arranged for a doctor to "give wiggle room" for a consult on the pain on April 2 (and possibly---but no guarantees on treatment that day). She also said that so many are out of town and they are short-staffed this week. We decided then that we should have NEVER come, but now we are in too deep. Now our trip will exceed two weeks, resulting in extra travel expenses and frustration over the lack of urgency. We also realize that we are yet a small gnat in the large numbers of people needing assistance.
I write this to encourage anyone to FIRST seek medical attention at a large city close to you. DON"T expect Mayo Clinic to be a miracle hope-giving medical institution. It may not be that for you. My expectations were high and now I am on the phone trying to set things up in Memphis and feeling sad about the money and time wasted here. On a positive note: Rochester is a beautiful city!!
When you scheduled a appointment with the Mayo Clinic in Rochester Minnesota they want you to plan to be there 5-7 business days. I planned on 7 business days. The day of my appointment the neurologist Dr. ** was going out of town and wasn't going to be back for the remainder of the 7 business days they require for you to be there. I seen him the first day and still waiting for him to send my work to my neurologist in Oklahoma the results but he won't be back til April 1st and I am off work. This tells me that they get people there to spend money in the high district that the Mayo Clinic is in, taxes are high in this area.
Dr. ** sent me to the complaint center and all they wanted to do was try to throw cafeteria vouchers at you is not what I was looking for. I was looking for a answer and never got one. Probably never will. Ryan **.... Everything in the downtown Mayo district area is very expensive, Mayo Clinic I believe are interested in helping people, but are also just as interested as helping the city of Rochester!!!!
My Husband has been ill for 2 years and has been through tons of testing with our local doctors. With no end in sight and no answers we decided, upon recommendation of our primary care physician, to call Mayo for an appointment. After all of the nonsense that we had to go through to get to appointment scheduling, they were to call us back within 5 business days to schedule. On the 6th day we called them! Our answer was that he didn't meet their criteria and they would NOT be able to see him!!!
Overall care is ineffective. They'll do whatever they can to get you back into the appointment chair as much as possible so they can have your money, but don't expect any helpful results, and do expect to be treated as a drug seeker from the beginning. On a more specific note: I had a minor surgery involving an punch biopsy scheduled. In the procedural room, the doctor came in accompanied by a young female. The doctor introduced himself but never the female, and she ended up being the one who performed the procedure (without my permission).
Upon later review of my procedural notes, I saw that they had stated that all people involved in the procedure had been introduced to the patient (me) by name and title. This was directly a lie, as that female was not introduced to me and for all I knew, could have been someone they found on the street and put in a lab coat. I would not have agreed to her performing the procedure if I had been asked, but I was never asked. Of course my chart says the opposite. Mayo is a learning hospital so DO NOT expect quality in your surgeries/Procedures and do not expect them to be honest with you in person or on paperwork.
Of course I was immediately concerned about my sutures from this procedure not healing correctly, so I made an appointment to see a doctor right away the next day. After being seen I was told that everything was fine and not to worry. I was more of the opinion that subdermal sutures should have been applied, but since I'm only the patient, my opinion didn't matter.
To nobody's surprise, when I had a doctor remove the sutures a full 10 days later my wound came gaping back open as if nothing had healed at all. It was so deep that simple surface stitches weren't holding the wound together enough for it to start healing (that's what subdermal sutures are for, but again, as a patient my opinion didn't matter). They put steri-strips over it and told me to let it be. It took over a month (supposed to be 7-10 days) to 'heal,' and when I say heal I mean that I now have a large permanent hole punch of scar tissue in my arm that is not only noticeable and ugly, but also uncomfortable and an even bigger threat of skin cancer now than it was in the first place. This causes me daily anxiety and I'm afraid to wear most of my clothes now because of the appearance of my arm. All in all it was a total failure.
When I complained they said they would 'look into it' but later told me that they had done everything to standard and that they wouldn't be doing anything about it. They made no mention of any of my concerns about not being properly informed, etc. as though they weren't even listening when I filed the complaint. This is only one of several examples I have of Mayo's poor service, and I only doctored there for less than 2 years. My life is quantifiably worse for ever having gone to Mayo and I would highly discourage anyone from making the same mistake that I did. Save yourself the time, money, heartache, and frustration, and just go somewhere else.
I have been having annual Wellness visits at Mayo since becoming eligible for Medicare. Mayo Clinic's scheduling always called me to schedule my wellness visit. This is composed of 2 appointments; 1) for labs and a nurse reviews my meds., profile, checks my balance, and questions for one's mental status and 2) a subsequent visit with my doctor for brief exam, lab review, concerns and a personalized plan of service, as needed. Medicare has always covered my annual wellness visits at Mayo Clinic.
In November 2018 I received my call to scheduling my annual Medicare Wellness visit; and the 2 appts. were scheduled. Later my visit with the Doctor was denied by Medicare. Needless to say I was surprised by this. Upon inquiry to the billing/claims dept; I was informed that my visit with the nurse was the wellness visit, that Doctor visit was not covered. I mentioned that I had no exam, no PPS or discussion of needs or findings were discussed. Additionally I added that I had not received any advance Beneficiary Notice for this appointment, and that Medicare annual Wellness visit specifically states I would get a PPS when meeting with the doctor. Mayo response, "You have to pay for the bill."
The only thing that I can see has changed is the fact that I now have to pay for a wellness visit with my doctor that has always been covered in the past. I am rethinking any further Wellness visits with Mayo in the future. For those patients who trust Mayo to provide accurate billing, they should look closer as to what is really due and payable. Errors are always in favor of Mayo.
I was in a clinical trial for a cancer drug for a month. Between the pre-trial tests and last tests for a bad reaction I owed money for the tests and labs. Medicare said they could not pay as billed because not all the tests were standard. There is definitely a trick they use in billing so Medicare denies the charge. I complained to my Mayo doctor and some charges were reversed but there was no way to talk to anyone in billing. "Call back later" was the usual recording. Typing them a complaint evokes an inadequate response with "no reply" allowed. The transportation there and hotel room is already a burden. They threaten "future action" after 4 months. The care at the Clinic is great but I would never do another trial there. I don't think Clinical Trials should make money off the volunteers. It's too bad the billing department is going to ruin the reputation. I brought my husband there 10 years ago and was in awe of the care and PRICE. No problems then with billing.
I am handicapped and in a wheelchair. I live about 25 miles from the Rochester Mayo Clinic and it takes considerable effort and expense to travel there. I had previous problems with another oral surgeon which left me with a constant, pounding pain in my tooth/jaw for over two months. First, the only appointment available was six weeks out. I took it because I didn't know what else to do. I got myself dressed, scheduled special wheelchair transportation and insured I got to Mayo well before my 1:30pm appointment time. I was taken back to a room fairly on time (unusual for Mayo) and then sat in the room until 3:45 at which time I left because my transportation - the last ride for the day - was coming at 4pm. NEVER SAW THE DENTIST!!! But Mayo was quick to send me a bill for over $1,800.00. Yah, right!
Beware - even if you park correctly you may find Mayo put a boot on your car while at an appointment. Then prepared to be insulted by their security. Very rude and unprofessional workers. Stay away!
My complaints were disregarded for years and I had heart failure in 2016. I told my cardiologist about my chest pain directly over my heart during a previous visit and when I brought it up at the following visit, she said that I never mentioned it. The doctors here do not listen and do not care about certain patients. I am already having problems with the hernia operation performed in 2008 and I have been complaining about it for years and they ignore me. Scans have shown post operative changes. I have done some research and found out it could be something serious. They just ignore me.
I have a fairly rare disease called, Ehlers-Danlos. I have seen several Drs at the Mayo in Rochester, Mn and have always been disregarded. The treatment I received at Mayo was the poorest treatment I have ever received. There are many comorbidities to EDS. One is a blood clot in my brain, and poor spinal fluid flow. When the Mayo Drs can’t figure something out, they simply stop seeing you. I am a nurse and care for patients with MS. Every patient I have ever had that started out at the Mayo was treated poorly or misdiagnosed.
The Mayo is overrated by far. The Brothers are gone now, but they still try to ride on their coat tails. I was misdiagnosed as well. Most of these Drs are either too old and need to retire, or young and just don’t try to figure a harder case out. “Faith-Hope-Science” should NOT be their motto. If someone wants to go and see some pretty art, or have a nice lunch at Victoria’s fine. But if you want to be treated for your illness with dignity and get some answers, do not go to Mayo.
I called for an appointment for my wife who is suffering from possible Trigeminal Neuralgia. I was told there are no appointments and no waiting list. I asked when is the next available appointment and was told there are none. Really? I am a physician and I have never heard such a response. If they have no appointments then why advertise. Is she being discriminated against since she is Medicare? She has been there in the past and should be able to get in as an established patient. I am very disappointed in Mayo. I think they think too much of themselves.
Mayo is certainly in the business of making money to the point where they don't see anything wrong sending a $2,000 bill to the patient just because they used a CPT code (billing code) that is excluded under their contractual agreement with the insurance company. Let me get this straight: the insurance company did not deny the claim because the procedure was not covered, they denied the claim because Mayo used a billing code that is excluded per their contractual agreement. There is a huge distinction between a procedure and a certain billing code not be covered by your insurance company.
For the same procedure, a doctor can bill using different billing codes and for some of them the insurance company will pay more than for the others. This is where the scam with Mayo comes into play: they will always use the billing code that will bring them the highest return regardless if it’s excluded or not by your insurance company. And if your insurance company denies the claim it will be your responsibility to pay the cost. I apologize for this review to staff and doctors and other people who were nothing but great, but Mayo’s billing practice is a disgrace to their patients and the people who trust them enough to represent them professionally.
I had the most pleasant experience at Mayo Clinic this morning from 6:55 to 11:50 AM. Cardiology Evaluation: Dr. Thomas ** thorough examination and follow up explanation were most impressive. I am honored to have met Dr. ** and pleased to highly recommend him. Cardiology Electrocardiogram Nurse Technician “Tammy” was most pleasant, knowledgeable, and courteous. Cardiology Echocardiogram: Nurse Technician “Jennifer,” Electrocardiogram Specialist “Jason,” and attending Cardiologist Dr. Jeffrey ** were most pleasant, knowledgeable, courteous, and helpful. Their professional conduct made the workout tolerable. I hope you will find this review helpful.
Be forewarned. The Mayo Clinic in Rochester and its affiliated physicians engage in balance billing. If you are not familiar with this, it means that if Mayo is out-of-network for your insurance, whatever amount that your insurance doesn't pay, or "adjusts", Mayo will bill you that amount and hold you financially responsible. I had to pay an additional $12K out of pocket.
Danielle Marie ** is a phlebotomist there that committed stolen valor against the USMC. She pretends to be a USMC veteran when she never served. The USMC hymn plays every now and then on the hospital campus while that fraud impersonates a service member.
Mayo Clinic in Rochester, Minnesota is where my father was treated for throat and lung in 1955. They treated him and my mother with respect during and after treatment. I was 11 years old when my father was diagnosed with cancer - he died when I was 13. Prior to going to the Mayo Clinic he was misdiagnosed by doctors in Michigan for 2 years. My parents were told if he had come there first his chance for a full recovery would have been possible. This made quite an impression on me. I have always said that if I ever need a professional opinion from a doctor I want it to be from Mayo Clinic. I wouldn't waste my time going any place else. Their outstanding reputation speaks for itself.
As a final note, our financial situation was impacted by my father's illness. The agreement was my mother would pay each month a (low) amount. She did this faithfully for several months and when a time occurred when she knew she wouldn't be able to make a month's payment she contacted them, explained why and that she would do her best to double the due payment the following month. She received a reply stating it wouldn't be necessary because they were regarding the bill as PAID IN FULL. A well-known patient had paid the bill. There are no words to describe this generous gesture.
I have health insurance, so they billed my insurance provider. I only had to pay my co-pay. It was easy and simple. Would recommend to anyone. Facility was very clean. Staff was friendly. If there was a spill, they cleaned it up and made sure a wet floor sign is there so no one slips and falls. I received the care I needed to get better. Got my recommendations, followed through and within a couple of weeks I was feeling better! Great practice. They could have been a little faster in responding to me. It took almost a day to get my answer back from them about my initial questions.
They were very helpful and answered any questions I had. They immediately took my insurance information and got me the coverage I deserved and needed. Everything went as planned. It was very clean and I could even see an on hand cleaning staff while I was there. So they were constantly maintaining the work place. The staff was maintaining cleanliness as well. Overall the quality of care was very good. I would take any of my family members to the hospital. Which is a difficult thing to say. Most hospitals are absolutely terrible but they were great. The response time was impeccable. They were there on a drop of a hat. Which is what I liked best. So many times you will see staff not treat your family like there and they did and the made sure you were taken care of.
The billing was the same as any hospital or Clinic would be but they also were very much helpful in finding outside resources and outlets for financing and grants. We didnt have very much much money at the time and were helped by a non profit to take care of our medical debt. The clinic was very clean and organized. Some hospitals are busier than others and this one was on the busy end but they still managed to stay on top of keeping it sanitary and organized neatly which gave good peace of mind.
The were very attentive and caring. We have had some nightmare experiences medically and the Mayo clinic was not. There was always a nurse or doctor close by and willing to accommodate any request we had. It was appreciated. Their response time was fast and decisive. We barely could think when the emergency happened but as soon as we stepped into the clinic someone was willing and able to do a good act. We didnt think that was possible.
Pleasant, helpful and understanding. They made everything clear upfront how much everything would be and how much insurance would cover and not cover. We went during winter and one of the worst storms they had in years. We were extremely thankful for the network of underground pathways and structure so we could easily travel to all of our appointments without having to go out into the snow. There were restaurants around and we were very comfortable there. The area was clean, safe, and easy to navigate. Coming from out of town they were understanding and scheduled all testing and appointments within a day of each other, we did not have to wait long for any appointment, and all test results were ready when we saw the doctors. We received reports and answers very quickly. The doctors took their time with us and we did not feel rushed at all. They were forthright and seemed genuine and honestly cared about us.
The billing could have been a little less. I went to the place for help. I didn't ask to be robbed but for the help that I received I couldn't ask for a better service. The place was the cleanest. I could smell the cleanliness. I could tell that I was in a nice space. I could breathe easy and it was amazing. I was taken care of great. I couldn't ask for a better staff to take care. I would go back again. My mother was taken care of great as well. The response time was amazing. If I needed help they were there within a matter of minutes. Thanks for that. I was very satisfied with the care service and response time.
The billing was cheap! I was not expecting it to be this cheap, but I am glad it was. Makes life easier to live. Especially since I am so poor that I can barely afford to breathe. It was very clean. A - Rating! You could literally eat off the floor! Anyways, I really enjoyed the clean place. I was treated like a princess, even my boyfriend would never treat me that good. It was a spoiled heaven for me and I literally wanted to cry because I knew nobody would ever treat me that good. The people treating me like a princess were faster than light, faster than fan girls when they hear their favorite actor or actress on TV.
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