Phonak Hearing Aids Reviews

This is my second set of hearing aids. The technology continues to improve very quickly. They are Bluetooth compatible so I can answer my phone just by pushing a button. The phone app allows me to set specific programs i.e., TV, restaurant, car with just the right volume. The only feature I miss Is the ability to turn them off at the hearing aid without disengaging the battery. The batteries do not last as long as in my previous set.

These Phonak Hearing Aids were purchased from COSTCO about five (5) years ago and have worked perfectly all that time. I originally expected about three (3) of service - but I am very happy with the long life of both of the Aids. Along with the Hearing Aids - I purchased the Bluetooth accessories which permit the Hearing Aids to be used for Phones and Music.

My Phonax hearing aids are awesome. They help my hearing very well, they are rechargeable and are Bluetooth capable, which is very nice. This is my second pair of PHONAX hearing aids, and I think they are the best in the market.

My Phonak hearing aids have made my life much better. My aids are Bluetooth compatible which allows me to answer and talk on my mobile phone. I hear the audio and can understand the conversation much better. I can also hear my TV, music audio device, and radio thru my Bluetooth hearing aids. I am glad I got the hearing aids.

Phonak offered only one model, and not the newest one. Their service program I have not tested, but the terms are encouraging. They offer a warranty, free upkeep, rechargeable battery replacement and online support. With brick and mortar shops disappearing that is comforting.

Received these through the VA. My first pair of hearing aids ever. That was in 2018; 28months ago. I don't wear them religiously as I still work with power tools and heavy equipment quite frequently. But I really like this pair of hearing aids. They are easy: to insert, to remove, to turn on/off, to adjust, to maintain, to identify R & L, and I don't have to fumble with batteries as they are re-chargeable. I put them to bed when I go to bed, and they're ready the next day for as long as I can last.

My Phone hearing aid works. I can hear better now, and don't have to raise the volume on my TV. It's easy to use and the "free" batteries and filters are nice touches. The battery last 3 days and there is a definite warning it's almost out.

I've enjoyed having my hearing restored with my Phonak aids for three years now with no complaints and no issues after suffering from hearing loss for seven years. I was having great difficulty understanding what people were saying but now everything is extremely clear and I'm more aware of my surroundings.

Very pleased because they have bluetooth. I can answer my cell phone with them, without having to pickup my cell phone while driving, so I do not have to break the law about having cell phone in hand while driving car.

I am happy with the sound quality and that I have a charger and do not have to use batteries. The wires though, can break when pushed in a small ear canal. I understand the new ones have 3 wires. They are expensive.

You can control the hearing aids by simply touching them without pushing any buttons. This can be frustrating if you wear glasses and touch your hearing aids when moving your glasses. It takes a bit of training to learn the system. The remote that comes with them certainly helps.

The Phonak hearing aids I recently purchased are amazing! They have so many nice extra features such as Bluetooth connectivity and tinnitus settings that do a great deal towards mitigating my bothersome tinnitus. I have used Phonak Hearing aids for over 20 years and can honestly say they are the very best hearing aids made. I have tried other brands that we sorta okay but nothing compares to the quality of Phonak.

My hearing aids changed my life! They bluetooth to my mobile phone so I can answer my phone with even touching my phone. All I have to do is tap the button to answer my calls while driving. I can even listen to music without bothering other people.

I received my Phonak hearing aids on 2020. I truly enjoy these hearing aids because they are small and well hidden from sight. The hearing aids are very easy to maintain. What I like is that they can be connected to bluetooth and be programmed to different setting for instance when you are watching tv, or in a restaurant. You can increase and decrease the volume etc. I highly recommend them.

After noting progressive hearing loss, my physician prescribed bilateral hearing aids. The Hearing Society recommended the Phonak brand and it has been a godsend. I had not realized how bad my hearing had become until I started wearing these aids. The reception is so clear. The aids are colored to my skin tone and fit into my ear canal so are not easily visible to others. I also love that they are equipped with a volume wheel to adjust the amount of sound I am receiving. They are so comfortable that I barely know they are there.

Work well after several follow up visits. Very pricey. WIFI is spotty especially when streaming. UNC Healthcare audiologist were very helpful.

I find the auto function to be frustrating. The hearing aids shift to different programs at will. The tap feature to answer phone calls I thought would be helpful. I was wrong. I had the feature disabled due to the number of phone calls the disconnected without intent. There does not seem to be a range of sensitivity. If you use iPhone 12 beware of these hearing aids. I find the sound quality poor and this may be an Apple issue as I read this issue impacts multiple brands of hearing aids. A big selling feature for these hearing aid is the ability to connect to multiple Bluetooth devices at the same time. I find this to not be stable. If you use push notifications on your phone be prepared to turn off the audio notices unless you want all of the audio notices routed to your hearing aids.

Bought rechargeable aids from Boots with assurances of their reliability. After 18 months I have had the right aid replaced after waiting 3 weeks with no explanation as to why. I now find the left aid is buzzing so I presume this will also need replacing. After paying more than £3,000 I would not have expected that. Think carefully before purchasing this product. An explanation from the company about the build quality would be appreciated.

After being a customer over 15 years Phonak has decided to charge $20 month for wax traps that by contract were to be free for 3 years! I have bought new hearing aids every 2 to 3 years at over $6000 each time but never will again! Misleading advertising.

Bought my hearing aids 3/19. They cut out. They have been looked at and replaced twice. They are telling me no refund. Bring them in even though fix and full replacement has not worked. Stay clear of these!!!

I bought Phonak AG hearing aids from a local hearing aid business. I signed a three year contract. These are not durable and both hearing aids broke after contract expired. The tiny wires can easily come off and mine did several times. The charging base wore out and the power supply is fragile. It cracked while in the socket. Next time I will get the ones built to last and will read consumer reviews. This is my reward for trusting somebody without doing my homework.

I have the Phonak M90R. For the price, they aren't worth the money. My previous hearing aids masked the tinnitus. These don't mask anything. The ringing is driving me nuts. The one good thing about them is the Bluetooth feature!

I purchased a pair of Audeo B90 Phonak hearing aids on 2-7-17. Today 7-14-20 marks the four time in less than three years that the units have been sent back to the factory. The past three times the units have been totally rebuilt as per the work ticket by phonak. I've spent 5k on these devices and I'm not impressed with the reliability of the product. Phonak claims the units work as designed.... I disagree. I will need new aids soon and they will not be phonak.

These Odeo Marvel 13T's are my 3rd set of instruments that I've had, first Phonak. First the pros. Very comfortable, the automatic setting takes care of about 75% of my hearing needs. Phone streaming is OK at best, helps me know when I receive a phone call, weather/sweat resistance is very good. Battery life averages 6-7 days. Easy to clean. Local audiologist is phenomenal.

My Audeo V hearing aids are less than 4 yrs old. The Phonak app stopped supporting my aids in January 2020. Now, for adjustment, I have to see an audiologist rather than make a quick change on my iPhone. Poor customer service for a $6000 investment. I expected better. Who stops support after only 4 years??

Every time I perspire the batteries go dead. Sent the unit in for repair and came back with the same problem. Perspiration equals dead batteries. If new batteries are inserted they last twenty minutes. Otherwise they work fine.

I buy 10 June 2017 Phonak Audeo V50 -312T (pair). I buy from Québec Government the pair $2,680. can, and the quality is of this product is cheap and the technologie désuet since 2013. The government by a balance of stock for around $200 each and service included. If you make the equation I paid $2,260. for service and audiologist profits. I can understand why Phonak is not fair with ours consumers, cause the real customer it's not the government but me the person paid for (all money is mine.,) government. It's me. But the person need the Phonak service and pay the products is me always. Please don't make your salvage in Quebec Canada. We can buy from Costco and you say why.

I have had a pair of Phonak Virto B70 hearing aids for 2 months. During this time, frequently only one of them has worked. When I insert them, sometimes they make a chime, sometimes they don't. Sometimes one makes a chime, but the other doesn't. If they don't chime, it means they aren't working. So, frequently, only one of them is working. I take it out, check the battery, etc. Occasionally it then starts working, for no apparent reason since I didn't really do anything except open and close the unit.

I got my right Phonak hearing aid in May, 2019. It is now January, 2020. I was told my left ear had such poor hearing that it would be useless to get an aid for it, hence only the right hearing aid. Initially I heard all of the background noises very loudly, no matter how I tried to adjust the volume. I went to the audiologist and she made an adjustment but said she wants me to hear the background noises. Fine, but what good is that when I can hear the background noises so loudly and hardly hear anyone speaking. Also, the hearing aid works intermittently. I thought it was a problem with my iPhone and the Bluetooth, so I upgraded to the iPhone 11. Still works only sporadically and I cannot figure out what the problem could be.

I'll try to keep this short. I bought the aids in April 1999. For the first 4 months they worked beautifully. Then one would not turn on. I had to return it to the purchase provider. It took several weeks to get repaired because Phonak was out of parts AND complete hearing aids. I can't even imagine how an international company can run of repair parts.

I am reviewing the Phonak Audeo M-70r for both ears with the added TV connector at the tv. I been using these for 10 weeks and have had good results. The aids fit behind the ear with a small wire to the hearing tip that hides very well and goes into the hearing canal. The aids Bluetooth to my Android phone which gives me crystal clear handsfree telephone conversations. The phone has to be close by. I've also used it for music from my phone.

I purchased Phonak Audeo BR Rechargeable & Cros B hearing aids back in March 2019 and they have been giving me A LOT of issues. My first issue was while I was on Vacation at the beach. I placed my hearing aids in the charging case at night, the next morning I went to turn them on and boom...NOTHING. I was "deaf" for the remainder of my vacation, worst vacation ever. I sent these back through my ENT and got a brand new 2nd pair. This pair did the same exact thing. Sent it back for the 2nd time.

I purchased my Phonak Hearing Aids 7 years ago for over $4,000.. I was pleased with the sound quality, but noticed batteries provided by my Audiologists barely lasted 6 hours. My hearing loss is genetic, and has not changed in 7 yrs, (2013) but after about 3 1/2 years of using the Aids, I noticed changes in them, but the warranty was no longer good after 3 yrs. I expected these hearing aids to last well into 10 years for the expense of them. After only 7 yrs. they are not ale to be adjusted on the equipment at the Audiology office, and a week ago, the right hearing aid wire broke completely off the behind the ear unit.

I have two Phonak hearing aids and would rate them as five star. Encouraged by the quality of the hearing aids and seeing a Phonak clip-on microphone advertised as something that would help with TV sound, I bought one. My TV is a modern smart TV. However, to get the microphone to work with it, I would have to buy a digital to analog audio converter. And presumably one the more expensive ones if I want better sound quality. Even then, I am not sure that my model of TV would allow the microphone to work without switching off the speaker bar that others want to use.

I bought mine a little more than two years ago to replace a pair of Sam's Club hearing aids that I unfortunately lost. The Phonaks worked about as well as my (much cheaper) Sam's clubs, but after 11 month one of the push buttons started to fail. The unit was sent in for repair under warranty. After another year, both batteries started to fail: They would only hold a charge of 6 hours. Was quoted a price of $ 600 for shipping and handling plus whatever the factory will charge for parts and labour. I decided not to throw good money after bad and will purchase a new Sam's or Costco unit with old fashioned user replaceable batteries!

First, to be fair Phonak is the only brand of hearing aid I have owned so I don't know if concerns would also apply to other brands. Many features are great. I like the ease of adjustability. I like the length of battery life. I love the bluetooth connectivity. I can actually now watch TV; hear every word spoken and no longer have to rely on closed captions. So they work great as long as you stay indoors and do not engage in sort of physical activity. I'm an active person, however, spending a lot of time outdoors in my job as an ecologist, working in the yard, riding my bike etc. etc. The minute I start to perspire, the perspiration leaks into the hearing aids and they shut off. You can take the batteries out and see the liquid on their surface but simply drying them off doesn't work. It takes an extended period of drying.

I purchased my 1st pair of Phonak Bolero B-90's in September of 2019, and these are the greatest, I bought the ear mold type with batteries, and I could not be happier, they're comfortable, and my hearing is the best it's been in a long time. The first hearing aid was just for one ear, as my hearing got worse I had to get a pair, so the background noise is at a minimum and yet I can hear a person talking to me in a crowded room, there's a switch for phone conversation, and I don't have to blare the TV. I tried Oticon the wire type and they drove me nuts, I went back 4 times for adjustment and just could not kill the background noise so the Phonak's have been a real blessing, they worked for me right out of the gate, I did go to a professional for hearing testing, and fitting and these have been a real charm.

My Audeo rechargeable are two years old and only hold a 3 hr charge. So I was looking at having the rechargeable batteries changed. Phonak wants you to go through an audiologist to service them, so I called an authorized dealer. Was told it would cost me $500 to have 'em sent in PLUS whatever the charge from Phonak would be. So the bottom line is what good are hearing aids if you have to spend thousands every year to keep 'em working?

I purchased Phonak Audeo B70 with CROS B a few months ago and switched to Starkey (the only other hearing aid with a CROS system, I was told) when the aid kept switching programs, primarily when on the phone, then later, in other settings. This was a problem since telephone is one of my primary sources of communication at work. The Starkey hearing aids had other flaws, so I recently switched back to Phonak Audeo. I have had them reprogrammed and followed all of the recommendations/guidelines, including locating and placing the receiver on the "sweet spot"; however, I am still encountering the same problem.

High tone moderate hearing loss, aids since 2006. Have had, in sequence Siemens, Resound, Siemens, and now Phonak. Have also has trials of Starkey and most recently Signia (Siemens). Phonak Audeo B90 trialed 2 months ago. A huge improvement over previous aids. As next gen Phonak M aids due shortly, bought a used pair of B90’s with the intention of moving to M90’s when they became available. But I won’t at least not for the time being as these B90’s meet all my needs, and cost including programming 1/4 of what a new pair would cost.

Bought top of the range Phonak Hearing Aids which worked beautifully to start with, then started eating batteries and the volume control was intermittent. I bought them on holiday and couldn't return to the original shop, but Phonak's system is that the individual sellers are paid upfront for after-sales servicing while the aids are under warranty, so -- according to them -- you have to go back to the person you bought them from, or you need to pay for checks/repairs, even though the hearing aids are faulty. Unfortunately Phonak is part of a Swiss company (Sonova) and they don't reply to emails, so their complaints system is about as useful as their hearing aids.

I am embarrassed to say that I bought my Phonak hearing aids over a decade ago. I have a lot of natural hearing left, so I have an over-the-ear with an ear canal mold. I remember how amazed I was the first time I heard crackling paper. I had probably been missing that sound my whole life. I had some luck 2 years ago having them serviced at my doctor's office (yay HMO!!). They have been like the battery bunny, they keep going and going and going. I am finally financially able to replace them and will seriously consider the same brand. My experience with Phonak has been excellent!

I have a winter home in Chiang Mai, Thailand that is in a gated community with a very nice, large, and DEEP swimming pool. A few weeks ago I went for a swim and dove into the deep end of the pool. When I got home I realized I had not removed my hearing aids! By this time it was dark and the pool was closed. Next day I went to a department store and purchased a pair of swimming goggles. Went back to the pool and started searching the bottom of the pool for the aids. Miraculously there they were resting on the bottom of the deep end of the pool (about 8 feet deep!). They had been there for almost 24 hours by now.

Phonak Audeo B-Direct is the best I have experienced. 62 year old male-Lifelong wearer. TV connect-Great for shows-Music good. Live Music-Wow! Never knew what I was missing. Conversation-Excellent. Not perfect, but the best I ever had. I WANT to wear these!

The VA supplied me with a pair of Phonak hearing aids and they worked perfectly for 5 years. Then the VA supplied me with a new pair and again, they worked perfectly for 5 years. Today I picked up my third pair from the VA and they are rechargeable. I highly recommend Phonak.

Purchasing my Phonak Hearing Aids in spring of 2015 worked well at first. Then I thought my hearing was declining. Found out the hearing Aids were. They have been in for repair more than my ear. Warranty ran out at the end of 3 yrs. They immediately started failing. Outlet where they were purchased fixed them for 75. 2 mo. later they are in need of another repair. No warranty. I said, "Forget it. I will use a horn."

The fact that there are so many complaints about hearing aids may not come from the hearing aids themselves. Maybe it is the consumer. They are a computer, nothing will be like the natural ear. Background noise was an issue when I had great hearing, so why would it change when I have crappy hearing? If the hearing aid stops working, maybe it's wax...

The VA provided a pair of Phonak Cros aids for me 2 years ago. They are the first ones I've owned so nothing to compare to but they've been great for me. My hearing is 26%. Previously I had an extremely hard time understanding most conversation. Now I can understand most if I am facing the one speaking and within 10 feet or so. The aids have worked flawlessly except for a speaker that failed in the right one a few weeks ago. VA repairman replaced it while I waited. Possibly my fault for forgetting to remove it before showering a few times.

I bought a Phonak Model B70-13 BTE hearing from ZipHearing in August 2017. Long story short, the hearing aid never performed properly, this despite being sent to the "factory" for repairs multiple times and even once entirely replaced ("new serial number"). The local audiologist referred by ZipHearing was unable to get the hearing aid to work despite many attempts nor was a second audiologist, also referred by ZipHearing and at their expense, despite the latter getting significant help by phone from Phonak's "best" customer service rep. After a year of this situation I asked for a full refund. This was countered by an offer to refund 73% of the purchase price.

Got these from a professional ear/nose/throat practice at what is today a relatively high price ($5200). The good: The company did due diligence in measuring my hearing range and programming the aids accordingly. The bad: I've come to accept the fact that they're AIDS -- not CURES. I'm guessing that most people with hearing problems believe that hearing aids will restore their normal hearing. They won't! They're just what the description says: AIDS! They help, but don't CURE you hearing problems.

Had demo pair and was happy so ordered a pair. Picked them up on Thursday. Worked great. Took them out last night to go to sleep. Neither worked this morning despite new batteries. Have to wait until Monday to be fixed. Score now is 2 good days, will be 2 worthless days. Not happy.

We purchased the Phonak Hearing Aids about 3 years ago for a cost of $3,400.00. It was the best and highest price they offered because they recommended it saying my husband's hearing was very bad. We were supposed to get a 1 year warranty, but were charged when we went in in a few months. I complained and she did give me the money back that time. However, my husband has had to go in for repair several times since. It takes about 15 minutes and he is charged $250.00. He just did this a couple weeks ago for the left ear. Now, the right ear aid is not working. We just can't afford to keep getting them fixed. We are on SS and he only gets $782. per month. This is a travesty that they charge so much for hearing aids and the insurance doesn't cover the cost or the repair. Don't waste your money on Phonak Hearing Aids. They are crap and very expensive.

I bought Phonak's original Bluetooth CROS aid when they first came out. After decades of 100% single-sided deafness I thought they were a godsend. And they were - when they worked. They were not water-resistant so I couldn't wear them while mall-walking or during any other physical activity because perspiration often shut them down. Occasionally a couple of nights in the dryer helped, but other times, I had to take them to the audiologist (who cleaned the contacts). Three times they had to go back to Phonak so I was without them for weeks at a time.

It was working great, 30 minutes after leaving the Dr.'s office it stopped working. I had to drive over an hour one way to get to a Dr. for this hearing aid and halfway home it just stopped working. This is ridiculous. This is JUNK. Don't waste your money or time.

I have used the cross aids for about 5 - 7 years. They work wonderfully and is about what you could expect for anyone with 100% loss in one ear and 40% loss in the other. I have had them in for service 3 times and each time it took less than 5 days to get them back. I am curious of all the severe negative reviews - perhaps expectations are a bit too high? One friend I recommended them too thought the system was bad but it turns out she expected her perfect hearing back from prior to her hearing loss - and that isn't ever going to happen with the current level of medical apparatuses technology. 80 years ago the state of the art was an ear trumpet, so give it time.

Just got new aids from Phonak yesterday and sound was good 1st 12 hours. This morning the left one not working. Right one was working when I went to breakfast but by the time I got home NOTHING was working. I have about had it with these overpriced pieces of crap. The first aids that I had for 5 years (Starkey) also junk. One more chance with these Phonak, then I turn them in and go back to peace and quiet, once more???

I have Phonak Nadia V90's - the supposedly top of the line by Phonak when used with the Roger Pen. They cost big bucks. When I connect the Roger pen to my TV I can mute commercials using the program button. Unfortunately, when I un-mute the Nadia volume adjustments I may have made for that TV program are discarded and replaced with the startup default audio settings. My old Phonak aids and the TV linking Palm Pilot that are 4 years old hold the adjusted volume settings for that TV station when I mute and unmute. Phonak made a decision to revert to default settings during Nadia mute and unmute for some reason. Not retaining the TV audio setting I want during Nadia mute and un-mute makes the Nadia v90 A DO NOT BUY in my estimation.

I have gone through 2 sets of Phonak hearing aids and they are nothing but trouble. If I could get more than 1 week's use without breakdown, I would be surprised. It's really too bad because they are a very comfortable fit and the sound quality is good when they work. Waste of money!!

I've had my Brio 3s less than two weeks. Whilst my initial thoughts were, "I adored them" but by day 3 a problem has occurred nearly every 3 days and is now happening daily and as of tonight it refuses to stop. My left hearing aid makes this crazy electrical buzzing like a bee is in my ear. I can even duplicate noise loud enough by placing the receiver near the mic and turning the volume up just to make sure my husband could hear it and even he said, "What the heck that noise and when did that start?" The first time it happened I thought, "Oh maybe my wAx guard got clogged." So changed it only to still have the issue. I waited 3 hours and changed the battery and it stopped the issue. Second time I removed the hearing aid and let it sit turned off for about 5 minutes the buzz continued and I waited another 5 minutes and it stopped. This has been daily for the last 6 days.

I am deaf in my right ear. In December of 2017, the VA gave me a set of Phonak CROS hearing aids. They work great... when they work. I have had to send them back 5 times since first receiving them. Sometimes they last a month, sometimes a week or 2 or 3... but the shortest time was 3 days. Every time, the VA fixes and re-calibrates them. I just got them back Monday April 9, 2018. I took them out last night before going to bed just like I always do. I went to put them back in this morning. Nothing. Just like always I changed the batteries. They lasted one week again. I don't have anything good to say about Phonak CROS hearing aids.

Phonak Virto V50 - It’s just ok. Sound does go in and out and I have to click other telephone button on when it’s “out” to get it to come back “on”. Not very pleased with sound quality but compared to others it’s not the worst.

Just received new Audeo B-13 aids today from VA Phoenix. Problem began with unprotected exposure to aircraft engine noise and many flight hours. Now at 74, I decided to do something about my inability to hold a conversation without "huh?" every few sentences. Exam four weeks ago and installation today. So far, I love my new hearing. I've read the preceding reviews, so right now it's a wait and see game. I am also impressed with the volume controls on each earpiece receiver. The audiologists at VA are great. I am 200 miles from Phoenix, but telemed worked real well with minimal cutouts. Overall, I'm happy with the Phonak devices so far.

Phonak bluetooth hearings aids squeal all the time or make buzzing noises and vibrate. Hearing ear mold had to be done for the left side after complaining for about a month. Leaf ear aid started squealing after about 60 days and aid was returned after complaining for about a month. Now the trial period to return has expired and right aid starting to make crunchy sounds. Got aid that was sent in for repair today and it squeals worse than it did before I sent it in!

I bought the Naida V V-70 SP last year. Had one year warranty. My left hearing aid doesn't hold the sound, it keeps going down. I have boosted it several times but doesn't seem to hold. I have no warranty and have to get them repaired or get new ones. It's very expensive. I have been wearing hearing aids for 44 years, had many Phonak hearing aids and they worked but these are terrible. Has anyone else have issues with this model?

Have had these about 1.5 years and with each passing week, the quality deteriorates. They advertise that they correct for sound according to surroundings. This has never happened despite several trips to Connect Hearing for adjustments. And while I can adjust volume the clarity is not there. I am stuck for at least another 1.5 years but this is my last Phonak product.

Hearing aid bought December 2005. Could possibly be the worst hearing aid I ever purchased. I bought this from a local hearing doctor in Clemmons North Carolina and I think it's simply the fact that I was fitted with the wrong hearing aid for my hearing loss and my lifestyle but if this was my first hearing aid. I probably would never buy another one again. I got one from Harbor Freight for $12 and I think there's not much difference than its $1,800 one. I think they sold me what they thought I would be able to afford instead of what I need.

I went to Costco because I thought I would get a better deal. This is my third set of hearing aids. I've worn them for about twenty years. I have profound hearing loss so was told I had to go back to the ear mold, over the ear. They don't fit right, won't stay in my ear. They were expensive and I can't see much difference between these and my last Miracle Ear earbud aids, which I loved. I'm very dissatisfied with Costco and Phonak

Have had my Boleros for about 3 years. Excellent power and sound quality. My hearing has gradually gotten worse over the course of time and have worked with my audiologist to reprogram my Boleros to most my most recent audiogram. The Bolero V70 SP have a wide range and are able to adjust to my hearing needs. Would definitely recommend Phonak- had a 3 year warranty and have had my hearing aids completely refurbished by Phonak just before the end of my warranty, so like having brand new aids. Also purchased ComPilot II and remote microphone which are very useful in extremely noisy environments. Highly recommend trying out hearing aids from Phonak.

First off let me say; I've been wearing hearing aids for 39 years... NEVER ever in my whole life have I had so many hearing aid issues. That being said I now have not one but TWO hearing aids STILL broken. I've had them sent to be fixed. They come back still not working. I have spent hundreds that I do not have so I could hear. SHAME on you Phonak! I am now on a perm loaner for about a year now in frustration because I can't afford to fix nor buy new hearing aids.

The correction is spectacular, the best I've ever had (the price is the highest, too). BUT: They have this awful loud buzzing that seems to be a result of proximity to electrical boxes, plus other unidentified things. Even other people can hear it. From both ears. Phonak has replaced both left and right, and now the loaner that they finally gave me is buzzing, too. Phonak has no clue what is causing it, although they do seem interested in finding out. I need the streamer, too, which cuts in and out, at times is intolerably loud, and full of static but that's the least of my worries. My audiologist is the absolute best, and she's upset now, too. To sum up: great technology when it works. Kind of like the old saw "nice work if you can get it."

I have nerve damage to the right ear--occurred about 1 1/2 years ago. Fitted with these aids has been very little help and cost $5,100. Because the ear has damage which took about 75% of the useful range of hearing I still receive lots of noise. Automobile tire noise becomes quite annoying and tends to cause difficulty hearing conversation or radio in the car. The Cros system doesn't help with the "bad" noise and does a poor job picking up sounds that aren't coming from behind. That means I can hear the table behind me in the restaurant but only those in front or beside with difficulty. If I had had a longer test usage of the aids I would never have spent this amount of money for such minimal hearing boost. The best function would be to paint them red so folks could see that I have a hearing problem.

This is my 2nd set of Phonak hearing aids (my bionic ears). I had an earlier set -- my first fitted hearing aids, and it was painful getting used to them. Those of you who were around in the 40s and 50s will remember what getting a new pair of leather soled shoes was like -- it took me about 3 months to get them fitted to my feet so they were comfortable to wear. That was what it was like getting my first set of Phonak bionic ears. On the other hand, my hearing improved greatly, and I had 3 settings -- general, music and mute. I could hear again, even if I did have to do a fair amount of adjusting volume.

My mother has worn hearing aids for over 25 years. Her first pair were by Beltone. $4500 after 2 years in the trash can. Her next aids were Siemens from Moran a local dealer. Very good and lasted many years. Next was Zounds. 2 weeks and they were returned. Irritated her ear and cost $4999. I read the article in Consumer Reports. She got her custom set of Phonak Brio hearing aids with remote. They are unbelievable. At 93 she hears wonderfully and understands normal conversations. What a gift for her family. Did I mention they cost $2800? A bargain??? I recommend them.

I have had the Q90's for a little over three years. One or the other, or both, have had to be sent back for repairs 16 times. Today, another return for yet another receiver replacement. Of course, warranty has expired. If you are considering Phonak, reconsider. The quality is terrible. The audiology office, Ascent Audiology and Hearing, have been great in expediting the returns and repairs.

I fully believe in this product and believe if used correctly others will benefit as well as. Hearing aids are not part time investments. They must be used every day all the time except when asleep to keep the benefits and know if they are effective!! Take this from someone with many years of experience. And you must care for them to get years of use out of them!!

Just got a pair of Phonak B90s. They are the best pair I have had. I have been wearing hearing aids for over 12 years. With the B90s the controls are all automatic and the sound fidelity is so good I can hear clocks ticking in the house. Hearing aid technology changes for the better so rapidly that replacing them every 3-4 years makes a lot of sense. The only drawback on the B90s it does not have an Android app for bluetooth. If you have a Apple you are in luck.

My new Naida V90 hearing aid did not function properly on the first day. Disappointed with Phonak. Audiologist is great. I am concerned about Phonak's customer support and quality control process. Fingers crossed and glad to have grace period. A high price for something that is important but not quality controlled.

The Phonak "Compilot" bluetooth pendant supposedly pairs with a Bluetooth source such as an iPad or computer. It works only occasionally. Within any fifteen-minute stretch of being paired with a source it will drop out five or six times, each time with a voice telling you that it has stopped pairing or is pairing or is turning off or some such thing. It's a recipe for irritation and occasionally serious inconvenience - such as when you are listening for weather warnings, news bulletins, etc. While I have been typing this I have gotten four messages from the Compilot: "Bluetooth Audio"; "Compilot stopped pairing"; "Bluetooth pairing stopped"; "Bluetooth audio." Each time it either interrupts or completely stops connecting with the source. I am seriously tempted to try some "hammer therapy" on the bloody thing.

Costco Phonak Brio 2 - Purchased 11-16-2016. Seventy-eight year-old male with moderate to severe hearing loss from unattenuated exposure to jet aircraft. I had not looked into hearing aids until I started having difficulty distinguishing individual words in a movie theater with all the volume they customarily use. Went to local Costco on the recommendation of a fellow pilot and was highly impressed with the personal attention and, what I perceived as, the expertise of the audiologist working at the Costco kiosk. The combination of the extended 180 day trial period, the two-year extended warranty and the recommendation of the friend prompted me to take the plunge and buy the Brio 2. Which brings up the subject of documentation. Apparently, the Brio allows custom functions which are programmed by Costco, and there is no place to find written instructions for some basic operations. The Phonak website is notably deficient.

Received my Phonak in March 2016. After 10 days my canal was so sore. I returned it for remake. Since that time it has been returned to Phonak for more times because of pain. Previously I have had 3 previous HAs, other brands, without any painful fits. My audiologist has made impressions three times four Phonak. In addition my audiologist has made minor fit adjustments in his office four times. Phonak has quality control problems. Blue Shield Claim ** 3/16/2016.

I've been a hearing aid wearer for 12 years now. I was replacing a Phonak Audeo V50 hearing aid that was 4 years old because my insurance plan will cover it. My coverage allows me to buy very good hearing aids every 3 years. It seems that depending on the hearing aid place you go to they peddle only one brand and in each case this time around the experience was horrible. I was not happy with what I was hearing from the Oticon and Starkey brands. Sounds were too sharp at the high ends and yet overall sound quality seemed muffled and feedback was intolerable. Those hearing aids carried a price of around $4500 to $4800/pair.

I have had my set of Phonak hearing aids for 3 years now, and they've been nothing but trouble. My hearing loss is moderate due to a childhood illness. I can't rely on my hearing aids at all. They have had to be repaired 4 times now. They either just flat quit working or the volume starts cutting in and out and then just quits altogether. I'm very disappointed. I have no choice but to get them repaired as my insurance paid for them and won't pay for new ones for another 2 years. I would never recommend them to anyone. Good luck in getting any kind of response from Phonak.

I bought a pair of Phonak hearing aids from Costco. Costco's customer service was first rate and I chose the aids I thought best at the time. I have now had four months to review my purchase and I am thoroughly disappointed. My hearing loss is not severe but I do miss syllables such that I have to ask people to repeat themselves. I have a hard time understanding children. The hearing aids amplify all the sounds I do not want to hear, e.g. fans, mowers, leaf blowers, vacuum cleaners, muzak, announcements and other audio pollution, but they do nothing to help with conversation or my understanding of children. I am going to return them to Costco but first I wanted to hear what Phonak had to say. They don't even answer their bloody phone!

I have had two experiences with Phonak that were very good. But the last CIC aid purchased in 2014 has been nothing but trouble. I have returned to the Connect Hearing center multiple times and often it has to be returned to the company for repair. Once it simply stopped working. On multiple occasions the volume starts fading over a period of days or weeks. This level of unreliability is unacceptable. The audiologist who works with me is very pleasant and cooperative but offers no insight into why this keeps happening.

Purchased the Phonak Brio R at Costco for $2600 June 1. It is now August 20 and I have had two pair fail. Res Ipsa Loquitur.

I am very upset by the type of Customer Service being given to us at of your Phonak Hearing Aids Agents in Hamra, Beirut, Lebanon. I came with my father and my mother who's already 76 y/o for programming the Hearing Aids I have purchased from one of your Agents in Qatar. However, when Beirut staff learned that the Hearing Aids was purchased in Qatar, they treated us really bad. We have waited for more than 2 1/2 hrs, w/c as of this moment, they have not rendered any immediate response in particular in our appointment with them. To think that, my mother is already 76 y/o, an old patient, which requires immediate attention. These totally unbelievable response to your patients.

Received a set (both ears) of Phonak hearing aids through the VA. After one month one kept beeping as through the battery needed to be replaced, even after new batteries were installed. I lived with that for around two weeks, and then called the VA hospital that issued them. I then had to mail one back. About 3 weeks later it was returned, and a statement was sent referring the aid was gone over and fixed.

Purchased brand new Phonak hearing aids approximately 10 months ago and have had to have them repaired on four occasions. The Wire is very sensitive to both moisture and wax which of course most ears have. And have to be constantly repaired. Had I known how poor the quality was of this hearing aid I never would have purchased it to begin with. Unfortunately I have gone beyond my trial. And I am unable to return them. So there they sit on my desk never to be used again. What a wasted $4,000 I spent. Beware of Phonak hearing aids.

Phonak customer service? They don't have any. Call them & you get an answering machine & it tells you they will call you back within 2 business days. Do this 3-4 times then they might call you back. Then they leave a message or tell you to go to your local service provider. Everything seems to be a big secret with them.

I have spent ten thousand dollars on 2 sets of Phonak hearing aids. One behind the ear and the other in the ear. Both of them were their top of the line. I have the remote for both sets ($250 each) and a TV link. At 3 years the in the ear one broke. While removing it, the case split. I went to my provider and was told I was 20 days out of warranty and it would be $650 to repair the one!

Do not buy Phonak hearing aids or the accessories, I've had mine for a year and have to send them back for repair 3 times. The ComPilot II is junk, was replaced once, will not stay paired with TV deck, does not work good with cell phone. I also have the Roger Pen. This seems to work ok and is quite useful, I don't use it too much so it hasn't broke yet. I have worked hearing aids since 1994 and with the plan I have with the dept. of veterans affairs I get replacement every 4 years. Will definitely not get any Phonak hearing aids again.

I have had the hearing aids for two yrs. They have been sent in for repairs 4 times. Took four weeks to have them repaired each time. All four times it was the same problem. They would just turn themselves off. Their customer support is no help if you ever get thru to them on a phone call.

I am using a "loaner." A Phonak Naida S III SP. This hearing aid was loaned to me by my audiologist who has my permanent one in repair. This is the SECOND loaner that I've used that failed me. The same problem I encountered with my own is happening with the loaner. I can hear the tune when it comes on but no outside sound can be heard. When it DOES work, the sounds are very diminished and I still struggle to hear with it. Overall, bad hearing aid. I wouldn't recommend using this especially for small children. It's frustrating to deal with the same technical issue within different aids.

I've had my Phonak's for about two years. The sound quality has deteriorated making the AIDS useless. During my two years of ownership they have been returned 4 times for repair. Three times the receivers have had to be replaced. Spoke with another hearing aid provider who said Phonak two years ago moved their manufacturing to China. There has been significant repairs issues since then. "We try to discourage our customers from choosing Phonak due to repair issues."

I am 69, a cancer survivor twice and my Phonak tv head phone device battery needs replacing. It keeps telling me low battery every ten mins. My provider has no batteries. Phonak service is not concerned and I have referred four family members to Phonak. Am I sorry or what? As a new unit is 300 bucks I seem to have used up my bank account fighting for my life. Now I can hear the tv. Also thanks Phonak. Now it's understandable why you don't belong to bbb. Check with them and consumer affairs before laying out ten cents with them.

My audiologist who introduced me to the LYRIC brand of IIC invisible-in-canal product was forced to stop providing my service as Phonak required an annual sale commitment to continue distribution and service. I was forced to then continue service 40 miles further away... The LYRIC concept is that it is completely self-contained with a marketed battery life of 3 months. Users are forced to go to the audiologist and receive a replacement unit. The longest battery life run for me has been 2 months and that was with Series-1. Not in town when it dies or on a Friday night... too bad for your luck until you find an open office. Compile the inconvenience with faulty quality assurance of the Series 3 "innovation" and you have a 3-year customer (me) now seeking other ICC solutions with a vengeance.

Have been wearing Audeo V50-10 that is what I was recommended and to be honest it's not that great. Cannot hear clearly when an individual speaks in a noisy environment or in a meeting room if an individual sits 6 feet away from you. Would not recommend.

I was so excited to finally be getting a hearing aid. Had no choice about the type as the audiologist recommended this Phonak Audéo V was the one. Went to my fitting appt and she had it all programmed up and put it in my ear. She asked if I could hear her. NOPE. She ramped up the power and again NOPE. She tried a third time and was looking at me as if I was crazy as "it was all working." She took the hearing aid out and put it on some diagnostics testing computer and it was NOT working! So disappointed! I had gotten up early to shovel over a foot of snow to make it to the appt, and went home with nothing. To my co-workers - keep hollering! Hope it goes better the next round.

The Bluetooth components have very short range at considerable inconvenience. The aids do not process sound as advertised. Useless in loud environment. Failure to process voices clearly. Com pilots battery lasts about an hour when transmitting from TV to the aids. Generally very poor voice quality into the earpiece. Not an audiologist problem there is just nothing more that can be done.

I have worn Phonak hearing aids since 1995 and they have been problem free. I just purchased a new set of Phonak's last week. The new chips make a huge difference in my ability to hear and understand voices. Sound is clear and I can hear people speak in noisy environments now. I would recommend them to anyone.

I was fitted with Phonak V 70 hearing aids 10 days ago. So far so good. I have not had to change the batteries yet. My hearing has improved at least 70%. I can now hear a conversation in a noisy environment, hear my students in the back of the room, and hear my friends, who I thought were mumbling in the kitchen. I have to go back to UPMC Hamot Audiology for some minor tweaking changes. I read some reviews that were negative about the brand. I went in with an open mind. Also a 30-day free trial. OVR, Occupational Vocational Rehabilitation, from the State of Pennsylvania paid for the aids. If you are working and need help paying for hearing aides to keep your job... OVR can help. Our Human Resources staff told me about the service available. Im an Emergency Medical Services Instructor.

I've been wearing their products for about 4 years now and if it weren't for the exorbitant cost (over $4000) I would be on to another supplier. The only good things I can say are that they do have good customer service (along with my audiologist) and the devices generally work for normal, unextreme situations such as watching television, quiet conversations, and so on (and the push button volume controls are really helpful).

I got Pronak Virto Q90 HS hearing aids through the VA in Apr 2015. They have been fantastic for me. Never had a problem with them. I have to change my batteries about every 3-5 days. I wear them all day. I now can hear my wife and don't have to listen to her screaming at me. I would recommend these hearing aids to anyone that wants a great sounding hearing aid.

Bought the Phonak Q90's in July 2013. Since that time, they (one or the other) have been sent back to Phonak 6 times for various failures. This ranged from complete failure to volume control not working, programming button not working, receivers not working and using a battery a day. The audiologist and her office were great, but the Phonak product is a device I would advise that no one even consider. At $3,500 each, you would expect a working and reliable product. Choose another brand!

Bought these hearing aids 10 months ago. They are brutal on batteries. Have to change batteries every 2 days. Yes I do check and replace the little white pin. Today the hearing aid fell out from the ear while I was sitting at the table. Good thing I was not outside. The wire deteriorated and broke. The little cups around the receiver cracked after a month. Terrible quality. If I have to replace them then I will go to a different brand.

Bought Phonak hearing aids via Conlons opticians just over 2 years ago costing £2200. Received exemplary service from Conlons. Unfortunately Phonak transferred their contract to Hidden Hearing. Shortly after this transfer the aids began to stop working. Hidden Hearing sent them off for repair however on being returned they stopped working again after a few days. This has now happened 5 more times. After the fourth time of being returned Hidden Hearing required me to take out one of their warranties at a cost of £95. I subsequently discovered that I had a 3 year warranty on the aids and after some discussions with Hidden Hearing was refunded this amount.

I have used the Phonak aide for nearly 20 years with no problems. I upgraded to the newer model last year and have had nothing but trouble with it. I have taken it in 5 times for repairs. Four months ago they gave me a new one instead of a refurbished and am still having problems. I agree with the gentleman who wrote about having a longer warranty or perhaps some compensation. I have an appointment with my hearing aide tech for a loaner while something is done with this one. Very unhappy with this extremely expensive product. I just want to know why the quality of the product changed.

Purchased Phonak hearing aids from a reputable audiology clinic in Clyde N.C. in March of 2014. These were a top of the line model costing me $6500.00. I thought I was buying quality but have had nothing but problems. They have been repaired 4 Times and have been replaced once. Phonak has had them longer than I have. I have a three year warranty but what then. Each time they were repaired it was a different problem. My audiologist has been trying to set up a meeting with Phonak but is always too busy. I want some kind of compensation for my trouble. Maybe a warranty extension??? I HAVE NO PROBLEMS WITH MY AUDIOLOGIST - JUST PHONAK!!! BUYERS BEWARE!!!

Phonak does not care about its customers! I was traveling on vacation and had gotten my hearing aids back from warranty repairs just before leaving. The "tails" on the hearing aids had been changed and I could not keep the hearing aids in my ears. The pressure from the inflexible tails created pressure in my ear canals and I was unable to wear my hearing aids. I called some providers in the Tampa-Clearwater area and either was not called back or was told that I would have to pay for an appointment or wait until I returned home to consult with my provider.

Recently purchased pair of Phonak Bolero V SP BTE hearing aids. Outstanding sound quality and improvement over my old Phonak Cassia MicoP. My hearing had worsened over last couple and upgrading to the Bolero V has made a HUGE improvement in my hearing ability - coupled with Phonak Compilot 2 and MiniMicrophone - am able to thrive in most hearing enviroments. The Bolero adapts instantly to the environment I find myself in. Also can be paired with my Android Phone. Highly recommend if you have a moderate to profound hearing loss.

I have had nothing but issue after issue with them from day one. I just got them back after being repaired and in less than a week they broke again. I will never get another set.

I have worn hearing aids for more than 30 years and my last 3 pairs have been Phonak aids. Currently, I wear Naida aids that are about 3 years old. These aids are excellent hearing instruments with superior water resistance and many fine features. However, the base Phonak warranty is quite short, the aids take a long time to start up (only a few seconds but it seems like forever), and they are essentially useless for telephone conversations without a Bluetooth connection. The telecoil switches off and on seemingly at random. But I would recommend them to any users who do not need the telephone.

I have had mine for 10 years. A couple years ago I stopped in Costco to try out a new pair of Siemens and my Phonaks performed better.

I have used NHS in the ear hearing aids for 5 years but could not use them on the Golf Course as the wind noise was too great, so after checking on line about Phonak (V90 Hearing Aids) and others I was led to believe that wind noise with their behind the ear aid would be minimal or not at all. Well having spent a fortune on these I now find that the wind noise at only 13 MPH was so great that I had to remove the units from my ears as they were giving me a headache. So I am back to square one but many thousands of pounds lighter. I will be speaking to my independent Supplier about this serious problem to see what can be done if anything but at present I am very disappointed.

I have had a pair of Phonak hearing aids for one and a half years before one stopped working. I was told that I am 6 months out of warranty. Hearing aids are expensive and I am surprised that this problem developed since I have had other hearing aids and they lasted much longer than this. Is this a question of the quality of the hearing aid or is this just an unusual happening? I was asked for an upfront payment of $375 before it could be sent back to the company for repair and will come back with only a one year warranty. I have never had this kind of experience in my 20 years of wearing a hearing aid. Yes, I am the owner of this hearing aid. I purchased the hearing aids from Michigan Hearing in Troy, MI. I am unhappy that this hearing aid developed a problem after only 1 and a half years.

6/18/09 purchased new Phonak Digital H. A. from Advanced Hearing Center, owner ** for $1400.00, w/2 yr. warranty. I immediately started going back for adjustments and problems w/ microphone, and other components, which they performed, but required a lot of time. I finally let them know I was displeased when it went dead for 2nd time. I was told not to come back. Went to other dealer who sent to Phonak, they replaced under warranty, and seemed okay for a while, then went dead again, on 9/18/11.

I was fitted with hearing aids two years ago by my audiologist. They gave me Phonak. In the past two years I have had to purchase two sets of Buds and two behind the ear devices. I am very unhappy with this product and would not recommend them to anyone.

Have worn Phonak since 2000. Am age 67. Have been thorough satisfied with first two pair. Warranty extension is ESSENTIAL. Latest Audeo 50 has blown out my 312 Power One batteries (most recommended for Phonak), but I blame it on this set of aids. Service is superb. Will soon be upgrading to Audeo V90's as am very impressed with all the research I have done. I don't possess any of the TV listening accessories, but will buy the one comparable with my iPhone.

I have used Phonak digital programmable behind the ear hearing aids for 3 years. They were recommended by my audiologist after extensive testing and consultation. I believe my audiologist is very competent and will go the extra mile to help her patients. My problem with the Phonak hearing aids is clarity, the volume is more than adequate, but my hearing is "fuzzy," and I often can't hear well. I am searching for unbiased user reviews which objectively rate various hearing aid manufacturers. I would welcome any comments on Phonak as well as any user experience with my problem of clarity. Thank you.

Just found out that Phonak will not offer insurance on my hearing aids in the 5th year. Just put out the big bucks for new hearing aids in case something happens.

I have used it daily for 4 years (18/24 h). I have had no technical problem at all. I am very satisfied with the extent to which it improves my hearing. Best of the five aids I have been using for the last 25 years.