Phonak Hearing Aids Reviews

To be clear, I'm not sure the hearing aids are the problem. I believe the failure is corporate communications. Phonak has advertised these aids can be adjusted via phone from a provider but just try and find someone to do it. Phonak hasn't even sent me one name of a person that can do that. Three contacts and all I got was a link that wouldn't open. I've tried contacting them multiple times with no results. They got my money and I've got a pair of lousy paperweights. I tried to communicate to Phonak I need a phone number and name of an audiologist that does phone adjustments. I only got the lousy link and no further response. Those are the results after 4 contacts with the company. As far as the hearing aids, I can tell you telecoil on hearing aids is useless. I bought the ones with telecoil in hopes of getting a better understanding of voice in theaters. Don't waste your money. Trying to hear with telecoil is worse than without.

A lot of experience involves the hearing provider. In my case he was not familiar with the Phonak brand which my insurance would pay for. It seems he likes to push the 5 grand or more versions. That seems to be common in the industry. Most are like our version of used car salespersons before carmax. Promise you and not deliver after the sale. I have these aids for 3 days now after my oticon aids were lost. It took over 3 months to get these which is another issue. Why the long wait? I'm getting a lot of feedback noise and the mics pick up outside noise when I'm on a phone call. The domes are a lot smaller with these aids which might be the issue and lowering the sound helps but one of my ears is bad the other good.

I purchased a pair of PHONAK hearing aid, which has BlueTooth built-in. I have it probably more than 6 months to a year. In this pair of hearing aid, one is a Master and the other is a Slave. The software which controls both hearing aid is located on my iPhone. I can adjust the volume of each hearing aid from my iPhone. It is a high-tech staff. When this pair work normally, it is the most excellent hearing aid I ever have had, but it has reliability issue. I sent it back two times for repair or replacement but the same problem after repaired/replaced. It was always the slave side, the volume came and went. It is very frustrating that in one minute, I could hear the speech, and next few minutes it totally cut off. I will not recommend using this product.

I have had my Phonak Paradise P90's with custom ear pieces for about 2 yrs now. I have been to my audiologist many times to get them adjusted to no avail. These hearing aids are junk. I would recommend to anyone that needs hearing aids to get the cheapest they can find. That way if they don't work you won't be saying why did I spend $6K for these pieces of junk, which I feel the Phonak Paradise P90's are.

My experience is that the hearing aids by Phonak are made to be very vulnerable to use. E.g. The little wire of the receiver of my right aid slipped out. Now I have problems finding someone to repair this PHONAK aid for which I paid each over $3,000.00 from an audiologist at CIGNA. :-(

I would never buy another one of these hearing aids! It's been a nightmare from the word go! My initial experience was that it wouldn't work for me but Fire Audiology in Grand Forks, N.D. refused to listen to me and so I ended up keeping it. It broke down after 6 months of use and of course after their lousy warranty ended. Since then I've had it gutted and repaired 3 times and now it's dead again! I'm angry, I'm frustrated and I'm disgusted with this entire process. As a hearing impaired person, not only do I need a hearing aid, but I don't need to be paying $200-$400 for each repair job. Each repair hasn't even lasted a year before it breaks down again. Absolute rubbish! I would never recommend this to anyone! I really think they owe me a full refund on my original purchase so I can replace it, plus the $1000.00 I spent getting it repaired!

Very hard to install in the ear canal. Should come with a can of wd40 and a pair of needle nose pliers. They are to hard to insert, I'm sure I'll be breaking the wires off before long. They are not good for people with large fingers. Also the batteries don't last as long as other hearing aids.

Costco hearing aid department poor customer relations. Came in looking for rechargeable and informed them about a my tinnitus. Stuck me with removable batteries, and never addressed the tinnitus. KS 9.0 Phonak do not support tinnitus I found out. Lot of wind noise, no tinnitus support, lots of background noise, no battery level indicator except when battery is dead, tv connector sound very good but very little control have to turn off unit physically or hearing aids will connect every time you enter the room. Returned to Costco. Requested to return due to all of the issues, they only would refund me, absolutely would not fit me into a different brand. They made every excuse why they wouldn’t. Told me to go see my ent a let them treat me. Staff wore KS 9.0 and did not use any of the blue tooth or apps and felt it was his way or the highway.

This is my second set of hearing aids. The technology continues to improve very quickly. They are Bluetooth compatible so I can answer my phone just by pushing a button. The phone app allows me to set specific programs i.e., TV, restaurant, car with just the right volume. The only feature I miss Is the ability to turn them off at the hearing aid without disengaging the battery. The batteries do not last as long as in my previous set.

These Phonak Hearing Aids were purchased from COSTCO about five (5) years ago and have worked perfectly all that time. I originally expected about three (3) of service - but I am very happy with the long life of both of the Aids. Along with the Hearing Aids - I purchased the Bluetooth accessories which permit the Hearing Aids to be used for Phones and Music.

My Phonax hearing aids are awesome. They help my hearing very well, they are rechargeable and are Bluetooth capable, which is very nice. This is my second pair of PHONAX hearing aids, and I think they are the best in the market.

My Phonak hearing aids have made my life much better. My aids are Bluetooth compatible which allows me to answer and talk on my mobile phone. I hear the audio and can understand the conversation much better. I can also hear my TV, music audio device, and radio thru my Bluetooth hearing aids. I am glad I got the hearing aids.

Phonak offered only one model, and not the newest one. Their service program I have not tested, but the terms are encouraging. They offer a warranty, free upkeep, rechargeable battery replacement and online support. With brick and mortar shops disappearing that is comforting.

Received these through the VA. My first pair of hearing aids ever. That was in 2018; 28months ago. I don't wear them religiously as I still work with power tools and heavy equipment quite frequently. But I really like this pair of hearing aids. They are easy: to insert, to remove, to turn on/off, to adjust, to maintain, to identify R & L, and I don't have to fumble with batteries as they are re-chargeable. I put them to bed when I go to bed, and they're ready the next day for as long as I can last.

My Phone hearing aid works. I can hear better now, and don't have to raise the volume on my TV. It's easy to use and the "free" batteries and filters are nice touches. The battery last 3 days and there is a definite warning it's almost out.

I've enjoyed having my hearing restored with my Phonak aids for three years now with no complaints and no issues after suffering from hearing loss for seven years. I was having great difficulty understanding what people were saying but now everything is extremely clear and I'm more aware of my surroundings.

Very pleased because they have bluetooth. I can answer my cell phone with them, without having to pickup my cell phone while driving, so I do not have to break the law about having cell phone in hand while driving car.

I am happy with the sound quality and that I have a charger and do not have to use batteries. The wires though, can break when pushed in a small ear canal. I understand the new ones have 3 wires. They are expensive.

You can control the hearing aids by simply touching them without pushing any buttons. This can be frustrating if you wear glasses and touch your hearing aids when moving your glasses. It takes a bit of training to learn the system. The remote that comes with them certainly helps.

The Phonak hearing aids I recently purchased are amazing! They have so many nice extra features such as Bluetooth connectivity and tinnitus settings that do a great deal towards mitigating my bothersome tinnitus. I have used Phonak Hearing aids for over 20 years and can honestly say they are the very best hearing aids made. I have tried other brands that we sorta okay but nothing compares to the quality of Phonak.

My hearing aids changed my life! They bluetooth to my mobile phone so I can answer my phone with even touching my phone. All I have to do is tap the button to answer my calls while driving. I can even listen to music without bothering other people.

I received my Phonak hearing aids on 2020. I truly enjoy these hearing aids because they are small and well hidden from sight. The hearing aids are very easy to maintain. What I like is that they can be connected to bluetooth and be programmed to different setting for instance when you are watching tv, or in a restaurant. You can increase and decrease the volume etc. I highly recommend them.

After noting progressive hearing loss, my physician prescribed bilateral hearing aids. The Hearing Society recommended the Phonak brand and it has been a godsend. I had not realized how bad my hearing had become until I started wearing these aids. The reception is so clear. The aids are colored to my skin tone and fit into my ear canal so are not easily visible to others. I also love that they are equipped with a volume wheel to adjust the amount of sound I am receiving. They are so comfortable that I barely know they are there.

Work well after several follow up visits. Very pricey. WIFI is spotty especially when streaming. UNC Healthcare audiologist were very helpful.

I find the auto function to be frustrating. The hearing aids shift to different programs at will. The tap feature to answer phone calls I thought would be helpful. I was wrong. I had the feature disabled due to the number of phone calls the disconnected without intent. There does not seem to be a range of sensitivity. If you use iPhone 12 beware of these hearing aids. I find the sound quality poor and this may be an Apple issue as I read this issue impacts multiple brands of hearing aids. A big selling feature for these hearing aid is the ability to connect to multiple Bluetooth devices at the same time. I find this to not be stable. If you use push notifications on your phone be prepared to turn off the audio notices unless you want all of the audio notices routed to your hearing aids.

Bought rechargeable aids from Boots with assurances of their reliability. After 18 months I have had the right aid replaced after waiting 3 weeks with no explanation as to why. I now find the left aid is buzzing so I presume this will also need replacing. After paying more than £3,000 I would not have expected that. Think carefully before purchasing this product. An explanation from the company about the build quality would be appreciated.

After being a customer over 15 years Phonak has decided to charge $20 month for wax traps that by contract were to be free for 3 years! I have bought new hearing aids every 2 to 3 years at over $6000 each time but never will again! Misleading advertising.

Bought my hearing aids 3/19. They cut out. They have been looked at and replaced twice. They are telling me no refund. Bring them in even though fix and full replacement has not worked. Stay clear of these!!!

I bought Phonak AG hearing aids from a local hearing aid business. I signed a three year contract. These are not durable and both hearing aids broke after contract expired. The tiny wires can easily come off and mine did several times. The charging base wore out and the power supply is fragile. It cracked while in the socket. Next time I will get the ones built to last and will read consumer reviews. This is my reward for trusting somebody without doing my homework.

I have the Phonak M90R. For the price, they aren't worth the money. My previous hearing aids masked the tinnitus. These don't mask anything. The ringing is driving me nuts. The one good thing about them is the Bluetooth feature!

I purchased a pair of Audeo B90 Phonak hearing aids on 2-7-17. Today 7-14-20 marks the four time in less than three years that the units have been sent back to the factory. The past three times the units have been totally rebuilt as per the work ticket by phonak. I've spent 5k on these devices and I'm not impressed with the reliability of the product. Phonak claims the units work as designed.... I disagree. I will need new aids soon and they will not be phonak.

These Odeo Marvel 13T's are my 3rd set of instruments that I've had, first Phonak. First the pros. Very comfortable, the automatic setting takes care of about 75% of my hearing needs. Phone streaming is OK at best, helps me know when I receive a phone call, weather/sweat resistance is very good. Battery life averages 6-7 days. Easy to clean. Local audiologist is phenomenal.

My Audeo V hearing aids are less than 4 yrs old. The Phonak app stopped supporting my aids in January 2020. Now, for adjustment, I have to see an audiologist rather than make a quick change on my iPhone. Poor customer service for a $6000 investment. I expected better. Who stops support after only 4 years??

Every time I perspire the batteries go dead. Sent the unit in for repair and came back with the same problem. Perspiration equals dead batteries. If new batteries are inserted they last twenty minutes. Otherwise they work fine.

I buy 10 June 2017 Phonak Audeo V50 -312T (pair). I buy from Québec Government the pair $2,680. can, and the quality is of this product is cheap and the technologie désuet since 2013. The government by a balance of stock for around $200 each and service included. If you make the equation I paid $2,260. for service and audiologist profits. I can understand why Phonak is not fair with ours consumers, cause the real customer it's not the government but me the person paid for (all money is mine.,) government. It's me. But the person need the Phonak service and pay the products is me always. Please don't make your salvage in Quebec Canada. We can buy from Costco and you say why.

I have had a pair of Phonak Virto B70 hearing aids for 2 months. During this time, frequently only one of them has worked. When I insert them, sometimes they make a chime, sometimes they don't. Sometimes one makes a chime, but the other doesn't. If they don't chime, it means they aren't working. So, frequently, only one of them is working. I take it out, check the battery, etc. Occasionally it then starts working, for no apparent reason since I didn't really do anything except open and close the unit.

I got my right Phonak hearing aid in May, 2019. It is now January, 2020. I was told my left ear had such poor hearing that it would be useless to get an aid for it, hence only the right hearing aid. Initially I heard all of the background noises very loudly, no matter how I tried to adjust the volume. I went to the audiologist and she made an adjustment but said she wants me to hear the background noises. Fine, but what good is that when I can hear the background noises so loudly and hardly hear anyone speaking. Also, the hearing aid works intermittently. I thought it was a problem with my iPhone and the Bluetooth, so I upgraded to the iPhone 11. Still works only sporadically and I cannot figure out what the problem could be.

I'll try to keep this short. I bought the aids in April 1999. For the first 4 months they worked beautifully. Then one would not turn on. I had to return it to the purchase provider. It took several weeks to get repaired because Phonak was out of parts AND complete hearing aids. I can't even imagine how an international company can run of repair parts.

I am reviewing the Phonak Audeo M-70r for both ears with the added TV connector at the tv. I been using these for 10 weeks and have had good results. The aids fit behind the ear with a small wire to the hearing tip that hides very well and goes into the hearing canal. The aids Bluetooth to my Android phone which gives me crystal clear handsfree telephone conversations. The phone has to be close by. I've also used it for music from my phone.

I purchased Phonak Audeo BR Rechargeable & Cros B hearing aids back in March 2019 and they have been giving me A LOT of issues. My first issue was while I was on Vacation at the beach. I placed my hearing aids in the charging case at night, the next morning I went to turn them on and boom...NOTHING. I was "deaf" for the remainder of my vacation, worst vacation ever. I sent these back through my ENT and got a brand new 2nd pair. This pair did the same exact thing. Sent it back for the 2nd time.