Phonak Hearing Aids Reviews

I have had a positive experience with my Phonak hearing aids. No trouble at all. Highly recommend them to everyone. My audiologist was great introducing them to me. I have had always had miracle ear and they are garbage. The phonak quality has awesome clarity.

I had purchased Phonak L90 R about year ago. Has been sent back to Phonak about 6 times for connectivity issues. Keep disconnecting, they will not replace it and they cannot fix it, I just found out they are not manufacturing that product, must be bad, but they should stay behind product. If you cannot fix it then replace it.

I was super excited when I got my hearing aid and for the first month it worked really good. Mind you I only had 30 days to use it and if I wasn't satisfied I can return it before 30 days. 5 weeks after getting it it stopped working. I'm on disability. I don't have money to buy a new hearing aid so imagine my disappointment when I end up with this horrible product.

Twice, I have tried Phonak over-the-ear hearing aids. They were very expensive even after insurance paid a big chunk. I wanted one that would just clarify speech in crowded environments, over the phone, and TV sound. The doctor I went to said all hearing aids now are Bluetooth, connect to your phone, connect to your smart TV, all of that. I found out that is not true. I wanted a plain hearing aid without the extra electronic gadgets. But anyway, both times I tried Phonak there were ongoing problems with feedback and fuzzy sound. So I took them back, both times. The doctor said, "Oh yeah, a lot of my patients tell me that." Thanks, doc, for letting me know. I still need hearing aids. But I'm not getting Phonak again. And oh yeah -- after I bought them, the same doctor told me I could count on having to replace them every 3 years. They are too expensive to buy new ones every 3 years.

Don't waste your money! Complete piece of garbage! Was sold a supposedly "top of the line" Phonak Audeo L90-312 in June 2024. Never worked right fresh out of the box. Sound quality was awful. Couldn't adjust the volume manually or with the app. Had it serviced twice to replace a bad wire, and it was finally sent back to Phonak for repair. Phonak lost it and didn't let me know they lost it. I wouldn't have found out if I hadn't called my audiologist to check on it. Phonak said they would send a new one. It's been 2 weeks since they said a new one was on the way. Still don't have it and no word when it might be sent. What a bunch of scam artists!

I realize that people with issues with brands are the primary reviewers on ConsumerAffairs. I have profound hearing loss in both ears. 75DB or greater. I had Siemens HA's for six years. They were good. Phonaks are excellent. The Bluetooth streaming is so clear. I can hear much better than with the Siemens Stilettos. These are excellent hearing aids.

Why can't hearing aids be made without the ear hole cork? There is no reason for it. They can put the tiny amp in the clear tube and just place that in the top of your ear. But no engineering wants to hear this. They don't care about the customer. So yes I am returning mine to the doctor and will never wear aids again

LACKING THE INTEGRITY TO RESPOND. Phonak Hearing Aids are not worth a tiny fraction of their exorbitant price. Their sound and intelligibility are dreadful. To make matters worse, their management people don’t even have the professionalism, integrity and civility to reply when you try to contact them about these issues. I paid over $2,000 for Phonak hearing aids. I could have achieved the same results with $20 hearing aids. Without hearing aids, speech sounds quiet and unintelligible. With my Phonak hearing aids, speech sounds loud and unintelligible. I paid $2,000 to hear unintelligible speech louder. I also paid $2,000 to hear headache-inducing terrible sound quality (details below). And all the attempts at “adjustments” by audiologists and Phonak agents have failed dismally.

I have Phonak hearing aids and my left one stopped working. Apparently it is a charging issue with the internal battery. Phonak under warranty made me pay for the shipping to their plant and it can be gone up to 2 weeks. You can pay them $85 to get it moved to the front of the line. Also per Phonak my insurance doesn't cover for me to have loaner hearing aids while my hearing aid is out due to a warranty issue. They wanted me to pay $95 per week for some loaners.

This is July 2024. I purchased the Phonak Audeo 50 hearing aids in late March. If you need streaming DO NOT BUY these hearing aids. I have no idea how many times I have had to uninstall and reinstall the app and try to pair for streaming. No idea! I can tell you that maybe 1 out of 4 attempts they will pair. Then usually, no longer than a day later they disconnect. Sometimes they disconnect in just an hour or two. Called Phonak 3 times. They got them paired but then same problem. Now they tell me to see the audiologist. Audiologist and Phonak suggest replacing cell phone. Went to cellphone provider and none of the people in the store could get the app/streaming to work on their phones! Just, a terrible experience. The aids themselves do work but a lot of times it sounds like I am speaking in a small/sealed up room. Sort of an echo effect. So, please if you are thinking of Phonak do your research!

Updated on 09/04/2024: These hearing aids were supposedly advanced, and this supposed superiority was reflected in the price. Several built-in battery failures. Frequent need to restart/reset the unit to recharge. Sounds suddenly amplified and shortly returned to normal with no activity by the user. Returned about six times to (supposedly) the manufacturer for with no effect. Hearing aids were supposedly replaced at least once but problems still arose. The audiologists from which the hearing aids were replaced provided ingenious explanations for the difficulties that unfortunately never panned out.

The dome can easily separate and get stuck in your ear. The ENT Doctor had to remove it. The hearings aids often fail to connect to bluetooth and the app is unreliable. The receiver was replaced after a year. Shop carefully before you spend $6K on a pair of these.

Phonak -Cros. Overall Phonak are the worse hearing aids set ever, been wearing hearing aids since the age of 3. Gone through various of brands of hearing aids in my lifetime. Phonak are the worst of them all. Bluetooth connectivity is open gate to hell, endless issues on hand to be dealt with. I wouldn't advised Phonak, they are useless product.

Is it the hearing aid or the audiologist? I expected clearer hearing in a noisy environment (restaurant) but have not been pleased with the result. I have had my Phonak Audeo P70-RL for about 9 months. The technology "add-ons" with the APP are very good. The hearing just does not feel normal. The previous Phonak from 7 years ago gave me a more natural hearing feel. The new ones cannot handle to my satisfaction my hearing regression using settings by my current audiologist who says my hearing problems are a challenge.

Only bad things to say. I have had these hearing aids for less than a year and have had to send them back twice for repairs. Each time I get the hearing aids back, they work for about a week (if I am lucky) and break again. They are under warranty which I guess is a good thing but I cannot believe they cost as much as they do and rarely work for more than a few days. I hope there are better alternatives out there. I wasted a lot of money purchasing these devices in hopes that they would improve my quality of life but so far, they have caused so much more pain than they are worth. I would highly prefer to spend my time asking others to repeat what they said than deal with these laughably poor hearing aids.

I purchased PHONAK hearing aids at COSTCO. I lost them and went to Costco, they checked and found out that my warranty ran out yesterday, COSTCO WAS CLOSED ON SUNDAY. I was there on Monday, Costco called Phonak, they refused to do anything to help me. I found out that Costco quit doing business with Phonak. So they would do nothing to help me. I was told that this sort of thing happens frequently and was honored all the time. At all costs stay away from PHONAK.

Purchased. Phonak CIC from Costco. This was my third CIC purchase. The first two were Rexton & Oticon. Was informed that if I wanted a true CIC I would need to delete common features like Bluetooth, ability for both aids to link, and clarity. Phonak increased sound but did not provide clarity of communication, background noise blockage, etc. They simply increased the volume. Still can’t understand what some people are saying like I was with my first two CIC hearing aids. I would encourage people not to purchase Phonak. Rexton & Oticon were far superior for clarity, volume, background noise, etc. I was surprised that Phonak seemed to regress regarding features.

I have moderate hearing loss with tinnitus. These just add to the problem. Now I have hearing loss, tinnitus, feedback, and can't understand anything. The feedback is absolutely horrible. Everything you hear is exactly like listening to a blown speaker (even at the lowest setting). The Bluetooth function is about 25% reliable, at best. I have tried on multiple iPhones with the exact same results.

I was wearing Phonak hearing aids for several months hoping to get used to them. However, the quality of sound was bad and they would stop working every month. It was a problem listening to a phone because the aids would transfer a lot of noise, but the actual sound. Besides, the bad sound would make a lot of pain to my ears.

They started out as rather good hearing aids, I can hear! These are the Phonak Virto B70. They have quit working several times in the three years that I've had them. Now that they are no longer under warranty Phonak charges outrageous prices to have them fixed, yes, I'm glad they are fixed but I'd like everyone to know they charge 26.99 to ship directly to me, and an additional 19.99 shipping charge. They had to be shipped as I live 90 miles from the nearest Hearing facility. I did call them, and they said that is their policy, ridiculous! A total of $46.98 to ship one hearing aid to me.

I bought a Phonak hearing aid in 2020 when they were even more expensive and have had the experience of having one fall out of my ear ever since. I have asked two audiologist about adjusting it and the answer is the same. Until the company makes a wire (plastic piece for the device that helps keep it in your ear) that is smaller than their size zero there is nothing we can do with this device. Customer service for Phonak did not need further information about what I was referring to but promptly replied with the answer that perhaps a custom made device might be the answer. They also stated they are unaware of this being a problem. Seems like a rather easy fix even if there are only a few of us that need it?

I have purchased supposedly "state of the art" Phonak hearing aids. I have been back to the retailer a number of times to complain about the fact that they simply magnify blur. They are good for streaming news program on TV but useless for the likes of movies where there are multiply people engaged in conversation. I still can't hear conversations around a table or in a group of 2 or 3. I have to be face to face with the person with whom I am speaking. I am unable to hear conversation once a microphone is used - the result is just a jumbled mess. My aids are 14 months old and now I have one that is not even able to be switched on. I would advise consumers to purchase a bottom of the range product because the money spent on the top range aids is a total waste - they do not work. I can't even keep mine in my ear - they fall out!!!

To be clear, I'm not sure the hearing aids are the problem. I believe the failure is corporate communications. Phonak has advertised these aids can be adjusted via phone from a provider but just try and find someone to do it. Phonak hasn't even sent me one name of a person that can do that. Three contacts and all I got was a link that wouldn't open. I've tried contacting them multiple times with no results. They got my money and I've got a pair of lousy paperweights. I tried to communicate to Phonak I need a phone number and name of an audiologist that does phone adjustments. I only got the lousy link and no further response. Those are the results after 4 contacts with the company. As far as the hearing aids, I can tell you telecoil on hearing aids is useless. I bought the ones with telecoil in hopes of getting a better understanding of voice in theaters. Don't waste your money. Trying to hear with telecoil is worse than without.

A lot of experience involves the hearing provider. In my case he was not familiar with the Phonak brand which my insurance would pay for. It seems he likes to push the 5 grand or more versions. That seems to be common in the industry. Most are like our version of used car salespersons before carmax. Promise you and not deliver after the sale. I have these aids for 3 days now after my oticon aids were lost. It took over 3 months to get these which is another issue. Why the long wait? I'm getting a lot of feedback noise and the mics pick up outside noise when I'm on a phone call. The domes are a lot smaller with these aids which might be the issue and lowering the sound helps but one of my ears is bad the other good.

I purchased a pair of PHONAK hearing aid, which has BlueTooth built-in. I have it probably more than 6 months to a year. In this pair of hearing aid, one is a Master and the other is a Slave. The software which controls both hearing aid is located on my iPhone. I can adjust the volume of each hearing aid from my iPhone. It is a high-tech staff. When this pair work normally, it is the most excellent hearing aid I ever have had, but it has reliability issue. I sent it back two times for repair or replacement but the same problem after repaired/replaced. It was always the slave side, the volume came and went. It is very frustrating that in one minute, I could hear the speech, and next few minutes it totally cut off. I will not recommend using this product.

I have had my Phonak Paradise P90's with custom ear pieces for about 2 yrs now. I have been to my audiologist many times to get them adjusted to no avail. These hearing aids are junk. I would recommend to anyone that needs hearing aids to get the cheapest they can find. That way if they don't work you won't be saying why did I spend $6K for these pieces of junk, which I feel the Phonak Paradise P90's are.

My experience is that the hearing aids by Phonak are made to be very vulnerable to use. E.g. The little wire of the receiver of my right aid slipped out. Now I have problems finding someone to repair this PHONAK aid for which I paid each over $3,000.00 from an audiologist at CIGNA. :-(

I would never buy another one of these hearing aids! It's been a nightmare from the word go! My initial experience was that it wouldn't work for me but Fire Audiology in Grand Forks, N.D. refused to listen to me and so I ended up keeping it. It broke down after 6 months of use and of course after their lousy warranty ended. Since then I've had it gutted and repaired 3 times and now it's dead again! I'm angry, I'm frustrated and I'm disgusted with this entire process. As a hearing impaired person, not only do I need a hearing aid, but I don't need to be paying $200-$400 for each repair job. Each repair hasn't even lasted a year before it breaks down again. Absolute rubbish! I would never recommend this to anyone! I really think they owe me a full refund on my original purchase so I can replace it, plus the $1000.00 I spent getting it repaired!

Very hard to install in the ear canal. Should come with a can of wd40 and a pair of needle nose pliers. They are to hard to insert, I'm sure I'll be breaking the wires off before long. They are not good for people with large fingers. Also the batteries don't last as long as other hearing aids.

Costco hearing aid department poor customer relations. Came in looking for rechargeable and informed them about a my tinnitus. Stuck me with removable batteries, and never addressed the tinnitus. KS 9.0 Phonak do not support tinnitus I found out. Lot of wind noise, no tinnitus support, lots of background noise, no battery level indicator except when battery is dead, tv connector sound very good but very little control have to turn off unit physically or hearing aids will connect every time you enter the room. Returned to Costco. Requested to return due to all of the issues, they only would refund me, absolutely would not fit me into a different brand. They made every excuse why they wouldn’t. Told me to go see my ent a let them treat me. Staff wore KS 9.0 and did not use any of the blue tooth or apps and felt it was his way or the highway.