Eden Reviews

They are shady and scammers! I canceled my Subscription in September. October 27th they charged me 728.00. When I called to get a refund they gave me a runaround. Told me they were going to email the pharmacy to cancel and process my refund. Once this was completed they would be sending me a email to confirm. I never received an email of confirmation but yet still received the medication I didn’t want. Do not sign up. They will still charge you even after you cancel and you’ll jump thru hoops to get your money back.

So far I’m not excited about this company. The customer service seems to be lacking and reaching someone at the company is very difficult. I connect with chat and no representative ever messages back or joins the chat. Approval has been extremely slow as well. We will see if anything changes and I will update. As of right now I’m not satisfied.

I signed up for a one-year membership with Eden back in June, hoping for a reliable and professional service. Unfortunately, my experience has been nothing short of a nightmare. The first shipment took over a month to arrive, far beyond the promised timeline. At the time, Eden had no customer service phone number, only a chatbox that took nearly a week to yield a response. I didn’t receive my package until a full month after they claimed it had shipped.

The customer service is terrible!! Actually breathtakingly bad. Once you sign up it auto renews. If you want to end it you have to time it perfectly. There is no way to say that after what you’ve paid for you don’t want more. If you end your subscription you won’t get the rest of what you already paid for.

I do not recommend. Formula and dosage directions kept changing, received a concentrated solution, and if I had followed the directions provided to me in the app an overdose could have been possible. I was messaged twice by two different doctors saying that the amount I would inject would be different. They also added niacinamide without my consent. I had to go through my medicine cabinet and check my supplements because I was really worried about a possible overdose (which is possible with certain B vitamins, I am not a medical professional).

Paid for a compounded GLP-1 and it never shipped. There is no response from customer support for information on that or a refund. They essentially ghost you the second you give them money. I’ve reached out numerous times over the last few days and have not heard back.

Try Eden Review: -5 Stars if Possible. Try Eden is hands down the worst “medical” service I’ve ever dealt with. Their customer service is nonexistent, their medical advising is sloppy at best, and their shipping practices are laughable. They mailed my product in a flimsy envelope—it arrived damaged—and they refused to replace it. To make matters worse, my order was delivered to the wrong address. Even after I sent them clear photos showing the mistake, their response was basically “take it up with UPS.” Zero accountability.

I signed up and paid upfront for a 6-month GLP-1 program with Eden, and it has been an absolute nightmare. The first 3 months were fine — I received the correct dosage. But when it came time for the remaining 3 months, everything went wrong. Eden made me pay again for a 4th month even though I still had $828 on my account. When that month arrived, the medication was half the strength of what I had been taking, which meant I basically got half a month’s worth and had to start over.

I would give zero if allowed. This company has gone downhill and their current choice of pharmacies are not safe. Twice I have received my medication in flimsy envelope packaging with one hot melted ice pack. The medication being bright red. Customer service had the nerve to tell me this was safe because the pharmacy says that’s how they do it. A very short amount of time on Google to learn that is not safe. Also adding so much vitamin b that it turns bright red is unacceptable and not the quality I paid for. I’m disgusted by this company.

BEWARE: TERRIBLE EXPERIENCE!! The company has not shipped my medication and has not responded to my inquiries. It has been six days and still no email response. The chatbot is a joke... there is no one there to assist you, and I got an automated response from a chat 3.5 days later. I am trying to cancel my order and get a refund, but no one is responding. Even after literally hours on hold, no one from the company ever answered my calls. If I could give negative stars for this company, I would.