Eden Reviews

Initially, like others, it seemed fine. The process was easy. I changed from generic Ozempic to generic Zebound. I had less side effects overall but more nausea. I contacted the Dr. chat function and they referred me to the Customer Care chat to request a form for Zofran. Completed the form which prefills with the medical info. I provided at sign up but doesn't ask about any symptoms. But, 15 Zofran are shipped to assist with nausea and vomiting. 15 pikks for a whole month...I conserve and only take when absolutely necessary. Next month, generic Zebound prescription comes but no Zofran. The app says I need to complete a new visit to get it renewed for the next mo. Try to complete the visit and it says I'm no longer eligible...nothing changed and I take no other prescription meds.

I purchased a year subscription to a GLP1. After 5 months of consistent monthly prescriptions, a 6th month was sent and was a very different prescription. There was no communication from the company. I reached out to the doctor assigned to me. He told me to reach out to customer service. They said they could not help me and to reach out to the doctor.

I took the Semaglutide injection just once. Was throwing up for 4 days straight and severe abdominal pain, low grade fever. Had to go to ER. Turned out I got phenomena from this injection and blocking. Asked for partial refund. They flat out refused. Horrible co. to deal this.

Initially, Eden Health was great. It was very simple to get through the health screening, and get the initial order. Shipping times were very good, and I have no issues with the medication itself. I experience steady weight loss over the six months I was with them. That is, until the check-in. The check-in process was extremely frustrating. I get emailed saying that my next shipment requires a check-in on the portal, so I go to the portal, click on check-in... and nothing. Nothing happens, so I figure, it's a glitch with the portal, I'll try again tomorrow. Tomorrow comes, I try again, nothing. Whatever, I have a couple weeks to do this, I'll just give it another day.

I placed an order for a GLP-1 medication and was charged immediately. After 10 days, I have yet to receive confirmation of shipment or a tracking number. Each time I follow up, I receive inconsistent or unclear responses regarding the status of my order. Additionally, I have requested to speak with a supervisor, but my requests have not been accommodated. This lack of transparency and customer support is concerning. I advise others to exercise caution when considering this company..

I have been a customer for approximately two years. Initially, the company was very good, I lost 40 pounds and have not been able to lose a single pound in the past year. But what's more important is a financial component that people need to be aware of. Eden offered an annual subscription which I took because it reduced the cost per month and quite honestly they're ordering process is just horrible and their dashboard is never updated or accurate. They canceled the annual subscription without informing me and when I went to get a refund, they tell me that in their 60 day terms of use I'm not eligible for a refund for approximately $1500. Buyer beware. They do things behind the scenes without notifying their customers/patients.

Absolute horrible communication. They are constantly changing pharmacies. My side effects got so bad I had to stop taking the semaglutide all together. After explain this to them, they seemed to not care at all. Not to mention the billing department is very fishy. I paid for a year upfront, but after 3 months that balance 'disappeared". Had to argue and call numerous time just to get a "gift balance" for what I already paid. These telehealth companies are such a scam and should be outlawed. You have no idea what you're taking and the vials are different every month!

I've been on a GLP-1 for a year. I wanted to see what my other options were that were not only more affordable but faster delivery. The "doctor" looking over my script and in the initial chat was super rude. My previous physician didn't require me to go in for appointments unless my dosage changed. The last time that happened was 8 months ago. After I provided paperwork and explained that, Dr. ** said "it's unlikely you've been on that dosage the last month." So I'm a liar now? At the end of the day, it's a business and employing doctors that speak to potential customers like they're stupid is not sustainable. Glad my initial payment wasn't processed and returned to my account. Judging by the other reviews they're not great at refunds either. I ended up going with another service who literally took minutes to approve me and 2 days to send me my medication. They were also very quick and helpful when I had questions.

I am convinced they are a scam. I purchased on 1/18, and it’s 2/2 and my stuff still has not shipped. This company has to be fake. They refuse to cancel my order while continuously extending wait times. The customer service is AI based GARBAGE. Don’t use them. They tried to blame a snow storm when my script was put in 10 days before it even hit. The lab is supposedly in IA. The storm was in the east. I’m so angry and annoyed that I have to fight them via my credit card company now.

Beware of Eden! They rip people off! My last month vile was 3mg short and they wouldn’t make it right and tried to tell me it's my fault because I had air in my syringe, etc. I'm like WTF!!! I highly recommend to stay away from that place!! No wonder why I was seeing so many bad reviews and when I tried to cancel my plan they removed the cancel plan tab and won't let me remove my cc! Having to call my cc to take care of it!!! Given I gave them 2 1/2 weeks to make it right and when I gave them a deadline they told me it's all my fault! BEWARE OF EDEN!!!!

Absolutely horrible and so stressful. My first month was fine even though I noticed no effects of the very low dose medication. The second month the pharmacy sent me the exact same prescription and injection schedule by accident. It took several days for support to even answer me about this, and then it took several days to resolve the issue. Talking in circles with people, sending photos of the labels I was sent, etc… They created a conversion where I would inject more units of what I was sent to make it equivalent to what I should have been taking (I trusted that conversion was correct but who knows).

They are shady and scammers! I canceled my Subscription in September. October 27th they charged me 728.00. When I called to get a refund they gave me a runaround. Told me they were going to email the pharmacy to cancel and process my refund. Once this was completed they would be sending me a email to confirm. I never received an email of confirmation but yet still received the medication I didn’t want. Do not sign up. They will still charge you even after you cancel and you’ll jump thru hoops to get your money back.

So far I’m not excited about this company. The customer service seems to be lacking and reaching someone at the company is very difficult. I connect with chat and no representative ever messages back or joins the chat. Approval has been extremely slow as well. We will see if anything changes and I will update. As of right now I’m not satisfied.

I signed up for a one-year membership with Eden back in June, hoping for a reliable and professional service. Unfortunately, my experience has been nothing short of a nightmare. The first shipment took over a month to arrive, far beyond the promised timeline. At the time, Eden had no customer service phone number, only a chatbox that took nearly a week to yield a response. I didn’t receive my package until a full month after they claimed it had shipped.

The customer service is terrible!! Actually breathtakingly bad. Once you sign up it auto renews. If you want to end it you have to time it perfectly. There is no way to say that after what you’ve paid for you don’t want more. If you end your subscription you won’t get the rest of what you already paid for.

I do not recommend. Formula and dosage directions kept changing, received a concentrated solution, and if I had followed the directions provided to me in the app an overdose could have been possible. I was messaged twice by two different doctors saying that the amount I would inject would be different. They also added niacinamide without my consent. I had to go through my medicine cabinet and check my supplements because I was really worried about a possible overdose (which is possible with certain B vitamins, I am not a medical professional).

Paid for a compounded GLP-1 and it never shipped. There is no response from customer support for information on that or a refund. They essentially ghost you the second you give them money. I’ve reached out numerous times over the last few days and have not heard back.

Try Eden Review: -5 Stars if Possible. Try Eden is hands down the worst “medical” service I’ve ever dealt with. Their customer service is nonexistent, their medical advising is sloppy at best, and their shipping practices are laughable. They mailed my product in a flimsy envelope—it arrived damaged—and they refused to replace it. To make matters worse, my order was delivered to the wrong address. Even after I sent them clear photos showing the mistake, their response was basically “take it up with UPS.” Zero accountability.

I signed up and paid upfront for a 6-month GLP-1 program with Eden, and it has been an absolute nightmare. The first 3 months were fine — I received the correct dosage. But when it came time for the remaining 3 months, everything went wrong. Eden made me pay again for a 4th month even though I still had $828 on my account. When that month arrived, the medication was half the strength of what I had been taking, which meant I basically got half a month’s worth and had to start over.

I would give zero if allowed. This company has gone downhill and their current choice of pharmacies are not safe. Twice I have received my medication in flimsy envelope packaging with one hot melted ice pack. The medication being bright red. Customer service had the nerve to tell me this was safe because the pharmacy says that’s how they do it. A very short amount of time on Google to learn that is not safe. Also adding so much vitamin b that it turns bright red is unacceptable and not the quality I paid for. I’m disgusted by this company.